Car Computer Exchange Reviews

Do not under any circumstance should you use this company. They do NOT refund money. They sell useless products and refuse to fund the money AFTER receiving the product back.

Received our PCM and it had a fault. Would not read Star Smog machine after trying a few different places. All emissions code was clear and monitor set but could not receive information from PCM to smog machine emissions....Contact a customer service and sent the unit back. Paid for my own shipping. I will add receipt to this review and hopes of receiving a refund and they will be sending me a new PCM. That's been my experience so far.....

Fast shipping, order was correct. Only issue was not receiving shipping email. And sadly, the computer did not fix my problem, but of course, that is not the company's fault.

The website was a little hard to use but after I called customer service was very helpful. The Pcm I ordered works great!

Was using AutoECM before this. Always had a problems. Had to sent the pcm in many times but now I have a new place to send the pcms from the dealer I work at too.

TERRIBLE COMPANY - NEVER DO BUSINESS WITH THEM. We also filed a BBB complaint, they have had over 300 complaints in the last couple years. They stole $518 from us. We were told we would receive a refund, never did get it and now they said it was denied.... READ reviews from the BBB or on Yelp - others have had similar issues after I looked a little deeper.

I personally had very poor experience. I sent my ECM from my 2002 Cummins in for service and I received it back and installed it. 700 miles later it quit working so I sent it back and was told that it could not be repaired and my lifetime warranty was void because it was not repairable and I could not be reimbursed even though I had returned it within the 60. Very dishonest company.

I received my part. It was in perfect condition, and my vehicle runs perfectly. I will definitely advise people to order from here.

ECU looks new/refurbished, but hasn't solved the reported problem. OBDII reader indicated ECU failure. Further review forthcoming upon solving issue.

Quick service, ecm worked as it should. Will be using again.

Thumbs up. Fast delivery. Items works as expected.

Great service. Easy process and will definitely use for in the future.

Great. All expectations exceeded. Fit and look like stock.

Horrible communication, horrible company, will make any excuses possible to screw people out of their money, I'll make sure everyone I know never uses this excuse of a company for anything.

Placed an order on 2-24-26. Cancel on the same day. They put me on their priority list for refund on 3-11-26. Still haven't received my refund. Don't buy from this company. Scammers, scammers, scammers. Worst company ever. I should never even place my order. After reviewing all the reviews I decided to cancel and I'm glad I did so don't order from this company. If you do you won't get your money back.

They acted all friendly when they took my order and got my money. But when I received the computer it was not programmed to my car at all. Even speedometer would not worked. Mailed it back. As they requested. And never received my money back. I had to have my bank go after them. And I won. And got my money back because of KeyBank. Would not recommend this company at all. Person I talked to on phone asking about my refund was rude and hung up on me.

I should’ve went somewhere else with my business. Because their shit don’t work! Hours more spent diagnosing the vehicle again to find out their work isn’t reliable. I’m ASE certified with 4 of them to my name. I’ve passed an electrical course with ACC within a 10 year span. I was the second technician to verify the bad PCM. Both of us having more than 15+ years in automotive.

I placed an order with this company on 1/16 and never received an order confirmation, receipt, shipping information, or next steps. After several days with no communication, I followed up on 1/21 and decided to request a refund due to the lack of response. I was told the refund would take 7–10 business days, but as of 2/10, nothing had been received. When I called, I was told the refund was just initiated that day and that no timeframe could be provided because they are a “small business.” I attempted to speak with a manager and was told to call back later. When I did, I was transferred twice, and the call disconnected both times. Overall, the lack of communication and follow-through was very disappointing. Based on my experience, I would not recommend doing business here.

From delayed delivery with several excuses to a module that was not calibrated to the vehicle we specified our experience was totally bad and we are $320 out of pocket for a product that did not work. We had to pay a local shop another $1,800 for another PCM to get the vehicle back on the road. Cannot recommend based on our experience.

Easy ordering process. Large selection. More than willing to update you on what stage the ecm/pcm is in and will send emails to validate. Have ordered several replacement ecms and definitely have them bookmarked for future business. Great company.

Excellent customer service, called two different times with several questions, staff was knowledgeable and patient during both calls. ECM arrived within a week of ordering and got the truck back on the road. Packaging and shipping label were hassle free.

It worked! Looks good and OEM quality. Need it to fix my o2 sensors. Was showing 8 O2 sensor codes and I couldn't figure out why. Came to fhs conclusion it must be the PCM and a new one fixed it. The people here helped me make sure I got the right PCM to be able to SMOG in CA.

Removed and replaced PCM programmed and tested all works as normal. VEHICLE charging at 14.6V. We are a CDJR DEALERSHIP and installed this PCM in one of our customers' vehicles. Will most certainly use Car Computer Exchange again.

Ordered my computer for my Chrysler Aspen. I was expecting it to come within 2 to 3 days. It came on the 5th day which was okay. Just a little longer than I thought. But once I received it I took it out the box, turn to my truck and started taking the old computer out of my truck, put that in the return box, taped it up, slap the shipping label on it, turned back to my truck, put my new computer in, hooked up my battery, jumped in my truck, turned the key and she started right up, thank you Car Computer Exchange.😊😊😊😊👍👍👍. You should receive the old computer core to start my warranty on January 16th 2026 which is Friday.

Searched for my car part without using the dealership. I found them online ordering was easy and the shipping was fast. I will suggest them to others as well as use them again in the future for service

Liked the timely delivery, however I didn't like that I did not receive a tracking number or any notice of when it shipped that would have been very helpful. Would still recommend to friends and family. Thank you.

Extremely easy to work with, arrived quickly and worked as expected. Instructions were clear and easy to follow. Was easy to replace and fixed our stalling issue. Would use again (but hopefully never have to).

Put the PCM in my 2005 Dodge Magnum RT, works perfectly even feels like it has a little more spunk, and it feels like it’s downshifting too, which is pretty cool. If you need your computer fixed, these are the guys to do it or gals.

Sent in a PCM for a 2011 Jeep Wrangler in for repair. I got it back within a week (even with the xmas holiday). I followed the directions for the reinstall and got a trouble code. I got worried, so I turn it off and on again and everything has been working great since. Local shop quoted me $2,700 for a replacement and the PCMs are on a nationwide backorder - So I am VERY happy so far! One small suggestion - It would be helpful to get status updates. When money is tight and your daily driver is off the road, sending an expensive part to an online company is nerve-racking. It would be helpful to get an email update when it is received and when it was sent back and maybe an explanation about what was wrong. Again, just a suggestion, but overall VERY happy.

The instructions leave out part. After installation one must remove the new ECM, re-install the old one, go to town to have the keys cut, re-install the new one, take it out because it doesn't work, then reinstall the old one.