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Ordered a computer for 1999 Dodge Ram 2500 van and was sent a defective computer that worked for 15-20 minutes and the engine shut off. Sent back the module to Imperial Car Computer Exchange in Cary, NC for a change. I was told they could find no problems with the unit. They sent it to be painted and mailed it back to me. Of course, it did the same problem.
I found another computer locally that does work with NO PROBLEMS and sent Imperial Car Computer Exchange their module back asking for a refund. I was refused a refund because it was beyond the 60 guarantee that they have. Because of their defective products and horrible customer service (supervisor told me that it wasn´t his problem where the computer was being shipped to and what our problems were) I am out $300.00 for the unit, $150 spent on shipping, and they KEPT the original unit from the van and the defective ones I sent back!!! WATCH OUT before you get involved with IMPERIAL CAR COMPUTER EXCHANGE located in Cary, NC.
This company and their product offering sounded like a great idea. It took much longer to get the ECM for my car than they had said it would. When it arrived, my mechanical said it was not programmed as promised. He tried to program it but could not. I emailed several times and called trying to get someone at car computer exchange to talk to my mechanic. It never happened. I called again and they told me to ship the part back and mark REFUND on the box and I would get a refund.
After some time I had received nothing. I emailed them and then did get a portion of my money back. They kept $150. Nothing in any of the paperwork, emails or on line or on the phone said anything about keeping $150 of my money. I am now going to write to my credit card company to see if they can help get the remaining $150 back. Again, it sounded great but it was not. Do not deal with these folks. They also charged the full amount to my credit card the day I ordered the ECM, not when they shipped it. That might have been a clue.
Purchased a PCM for my 99 Durango May 14 2019. It arrived in about a week and would only operate the ignition coil for about 50 seconds then shut down truck getting a no buss display on the dash. I have been nothing but a technician all my 62 years of living. I have scan tools and am aware of the testing procedures needed to diagnose vehicle electrical problems. Keep in mind the original PCM will run this truck indefinitely, it just has no ground control to the purge solenoid. I don't like having an engine light on, so I purchased this PCM from these guys. I sent it back on the 20th of May, and it took over a week for it to arrive at the destination. I called after about 3 days and the girl told me it was defective and they would send another one out to me the next day. I left 5 emails and 7 phone messages with no returns from them.
I called today June 3rd, and the same girl told me the PCM I returned to them checked out OK and they could only return the same one back to me, or give me a half back refund. She claims she didn't recall ever saying it was defective, although she surely had the same name as the Girl that did. Sales, existing orders, and tech support are all go the this same girl that knows nothing except how to be rude and short on the phone to customers. The longer she talks the more ** her language gets, 'til it's not understandable.
So all this time they have been sitting on this defective PCM I returned with no plans to ever call me or contact me in any way. She said they mostly considerate on their incoming calls finally. All electrical circuits and wiring checks out perfect on my truck, but that means nothing to this nasty girl. She just don't care. I am an Automotive Electrical Technician by trade all my life 62 years, and not I have to listen to ghetto language to try to get something done. $257.95 wasted, with no answers for any of my questions, so I turned it into PayPal. How does this society allow a business to operate this way. I am very upset, with my money tied up, for junk yard parts, that they have no knowledge of testing. I had to cancel a trip now because of Imperial Car Computer Exchange.. And why do they operate under two names for 5 years that I know of?? From Joe **.
We sent in our computer module for repair in January. After about a week we got a message stating that it could not be repaired and they would send our part back to us and refund our money. They refunded half of our money and sent back a part but it wasn’t the one we sent in. We have pictures with serial numbers to prove it. Talked to Brian who asked us to send the incorrect part back to them. Once they received it they refuse to talk to us. It is now the end of May and we still do not have our computer module back. We have been hung up on several times, sent numerous emails with no reply, been told off by their horrible receptionist and have been promised a call back. Needless to say we have never been called. I can not say this enough... DO NOT go through this company!!! We are now going to take legal action. This is totally unacceptable!!
On April 20, 2019, I ordered a ECM/PCM from CarComputerExchange.com/Imperial Auto Services, Cary, N.C. for $264.95. I paid for it with PayPal Credit. It arrived on April 30, 2019, after I installed it my 2009 Dodge Ram, it ran worse than my original ECM. Way to lean and was killing my battery. I put my original back in, it ran better except for the misfires. I sent it back and they recv'd it on May 2, 2019, I asked for a full refund of $263.95. After several attempts to find out where my refund was, I finally recv'd a partial refund two weeks later. I checked my PayPal account to find that they had only refunded me $123.95, they kept my $140.00 with no explanation as to why. On May 21, 2019, I filed a dispute with PayPal Credit to get to get the rest of my refund.
I exchanged mine 3x. My truck wouldn't start for any of them. By the time I got the last one that didn't work, my 60 day return policy expired. They ended up keeping the part, my money and stopped responding to my emails.
Go with any company other than this one. Sent ecm in for repair, got it back and it didn’t work, no reply to emails or return of phone calls. I don’t believe they did anything to the ecm other than put a sticker on it and return it. Don’t waste your time and money on this place.
Ordered an ECM for my 2008 Dodge 3500 6.7L. Was told it would be here in a week. A month later it shows up. Take it to my diesel mechanic and it doesn't work. Sent it back in November of 2018. To this day still haven't received my product. Have been told by Brian, that they are working on some. And he would call back. Nobody has ever called back. I call about 3 times a week. The past 3 weeks Brian is unavailable. Nobody can tell me anything about my ECM. Do not do business here. Spend the extra money and get it somewhere else. 5 months my dually has been sitting. Imperial Car Computer Exchange is not a reputable company.
I ordered a ECM and received a PCM. I called and was told the ECM was more money and when they received the PCM back that amount would be credited toward the ECM I needed. I said no problem. When they received the part they charged me the difference ($345.28). After several days I called and was told they did not have the part I needed. I then told them to cancel the order and refund my credit card. To date I was charged $569.68 for the wrong part, $345.28 for the part they did not have and was never sent to me, I received a credit for $308.95. They are charging me $606.00 for a part that cost $569.68 and was returned to them. I have been calling almost daily only to be told they will look into it and call me back. It's been two months and no callback. THIS IS NOT RIGHT. I won't give in.
I ordered a PCM in March. I sent them a photo of the VIN number to make sure it would be keyed properly. It wasn't keyed at all. I was sent a refurbished PCM, was told to pay a locksmith to have it keyed and it would work. I paid $110 to a locksmith, and the PCM didn't work. I then sent them the one from my car to refurbish. They did refurbish it, and sent it back to me. It failed again in October. I spoke with Brian and he assured me that it was covered and that they would get this fixed and back to me right away. I let him know that he needed to fix mine and mail it back, DO NOT SEND ME A DIFFERENT ONE. They sent a different one. They now expect me to pay a locksmith $110 again to try and key the car with no guarantee that it will work.
I have asked Brian to please guarantee me that it will work, or that they would pay the next locksmith fee if it did not, they said no. I asked for a refund, they said no. I now have a 2000 lb paperweight in my driveway with no working PCM. I have been calling for a week straight with no luck. Each time I call I am assured that Brian or the owner would call me back the same day... They never do. Do yourself a favor and DO NOT BUY FROM THESE PEOPLE.
Imperial Car Computer Exchange Company Information
- Company Name:
- Imperial Car Computer Exchange
- Company Type:
- 602-D East Chatham St
- Postal Code:
- United States