Car Computer Exchange Reviews

Liked the timely delivery, however I didn't like that I did not receive a tracking number or any notice of when it shipped that would have been very helpful. Would still recommend to friends and family. Thank you.

Extremely easy to work with, arrived quickly and worked as expected. Instructions were clear and easy to follow. Was easy to replace and fixed our stalling issue. Would use again (but hopefully never have to).

Put the PCM in my 2005 Dodge Magnum RT, works perfectly even feels like it has a little more spunk, and it feels like it’s downshifting too, which is pretty cool. If you need your computer fixed, these are the guys to do it or gals.

Sent in a PCM for a 2011 Jeep Wrangler in for repair. I got it back within a week (even with the xmas holiday). I followed the directions for the reinstall and got a trouble code. I got worried, so I turn it off and on again and everything has been working great since. Local shop quoted me $2,700 for a replacement and the PCMs are on a nationwide backorder - So I am VERY happy so far! One small suggestion - It would be helpful to get status updates. When money is tight and your daily driver is off the road, sending an expensive part to an online company is nerve-racking. It would be helpful to get an email update when it is received and when it was sent back and maybe an explanation about what was wrong. Again, just a suggestion, but overall VERY happy.

The instructions leave out part. After installation one must remove the new ECM, re-install the old one, go to town to have the keys cut, re-install the new one, take it out because it doesn't work, then reinstall the old one.

Quick and easy, made one phone call, talked to knowledgeable sales staff and received orders in a timely manner. Would recommend to others. Appreciate the hassle free process and reasonable pricing for my application

The PCM I ordered and received was correct and works well. Communication to ensure I was ordering the right part was excellent. The lifetime warranty is also a great benefit. Shipping was fast! Great transaction!

The computer I just received was a car life and death saver for me and my passenger. We both use this truck for work and other travels. Computer Exchange has out done themselves with me as a customer man. When I say I've searched all over in my city as well I couldn't get anyone to help me with the problem other than, "Ooh we can charge you 400 to 1000 to repair and replace the issue with your truck since only so many has been made." Car computer exchange you guys keep doing and saying what you stand on and by with your company promise, I Thank you. We thank you for your services and products.

Completely satisfied with my purchase! 2004 Chrysler PT Cruiser non-turbo. The PCM came packaged securely, with clear installation instructions, a pre-addressed shipping label for the old PCM. Very easy install, truly plug and play! No need to reprogram keys or remotes. Truly no stress!

Correct part came in on time, customer service was excellent. Return policy and warranty is good. I would definitely recommend Car Computer Exchange to anyone in need of an ECU or other electrical components.

Very happy with the product and quick delivery!! Will definitely use this company again for future computer applications! Will refer other people to your company for help with computer problems and needs!

Yes I did receive this order. But I also never opened the package up due to the fact of my mechanic telling me that it wasn't needed because my car is doing everything that it's supposed to but crank up and now I know that it's the anti-theft system has been triggered and won't let my car start also so I have to get it rebooted by the Ford Company computer. So I'm sending this order back.

Jeep PCM replacement is NOT plug and play. It requires diagnostic software to reset links between the PCM and BCM. It also requires the immobilizer software to be reset by dealer or a locksmith. Other than the lack of directions to complete the task the staff and tech service were great.

I had ordered a repair service for my 96 XJ PCM and within about 3-4 days of shipping I already had a report on my PCM. Unfortunately it was unrepairable, but I'm still satisfied and happy with the service. Great customer service!

Not too happy. Unit was deemed unrepairable but sh!+ happens. I guess it's the risk you pay with any service you have your good and bad days .. I had high hopes to get my unit repaired given I seen high ratings. It was just my misfortune mine wasn't the lucky unit to get fixed.

Very reliable. Would recommend to anyone. Computer works perfect. Easy to install and works fine. Wish everything works as good. The company was quick to help with any problem that came up. But there wasn't a problem

Computer worked fine but it did not work with my keys. I had to hire another mobile locksmith to come and reprogram the computer with my keys, another $275. Not sure if this such a great deal by the time you go through all the steps as I did not price with anyone first because I was under the impression this was plug and play.

The PCM came in a lot faster than I expected. Maybe because I live in the Charlotte Metro Area. Worked Beautifully! Thank you so much, my truck is my money maker so having it down was not only an inconvenience but a loss of money for me. Thank you so very much I will recommend you to everyone I know!

Ordering and install was a breeze! The part was in great condition and clean! I will definitely order from this company again! I did not have to pay shipping to return the core. And who can beat a lifetime warranty? I had a certified mechanic try three PCMs for my car. None worked! This product not only worked but exceeded my expectations! The price is also very affordable.

After paying for expedited shipping, it took nearly 2 weeks to receive the ECM. It wasn't going to help my car, so I returned it. After constant emailing, it took nearly a month to get my "refund." They take 25% restocking fee and another $50 to reprogram. Basically, I got half of my money back. The customer service people were rude and unprofessional. The email responses were a joke. Don't buy from this business.

Had a great experience with this company, the PCM worked perfectly! I just followed the very detailed instructions and my car fired right up and ran great. I definitely recommend this company and will use them future again if I’m ever in the need of another PCM. They were fast, filled out the information check list and they got it to me within a week. This company makes it easy so easy a ten-year-old could do it. 5 stars for my first time, they made a great first impression. They will have my business in the future.

This was a great experience! Simply got on line gave the info needed got my part quickly. Put it and fired right up, took the Jeep for a drive everything worked perfectly. I would highly recommend them to anyone that needs a computer for their vehicle.

I ordered an ECM for my 2006 Dodge Grand Caravan on October 16, 2024, received the part on November 1st, installed the part on November 5th and it didn't work properly. I contacted the company and returned it for a refund. They received the part back on November 15th and as of today, February 26th, 2025, I have still not received the refund. I have contacted them several times and the last two messages from them say that my account has been credited. I have contacted them twice since receiving those messages and they have not responded back. I ordered using my PayPal account and have put in a dispute through PayPal. I have, as of today, e-mailed the company again and informed them that I would be contacting the Better Business Bureau concerning this issue.

This company is the worst. I ordered a computer in 2022 as my mechanics said my current computer was bad and the issue. CCE shipped me a new computer. IT didn't fix the issue, but I could still operate my vehicle. In Dec 2024 after many months another mechanic said it is the computer and to get another. CCE shows lifetime warranty, so I shipped mine back. I have followed up numerous times and they say my computer is out of stock and they are looking for a replacement. I asked to get the one that I sent back, and they said it was already sent out to another customer. I asked them to get one from another supplier, and they said there are not any available. I had spoken to 2 other companies who state they have them in the inventory and can ship to me. I just don't want to spend another $400+ to get another computer. If I could rate them Zero stars I would. Stay away from this company. I will have to get an attorney involved.

They made a mistake and sent the wrong computer. Then they wouldn't own up to it. Calls to warranty rarely are answered. A few of the "sales" people who answer are kind and helpful, but the remainder hang up if they don't get the answers they want or if you respond in a way that causes them cognitive dissonance. When I received a call-back 14 days after I returned "their mistake," the tech wanted a number. I called back in a few minutes with the ID number he requested, but he didn't answer. I guess he threw down the phone and ran away. I left a message. I called back the next day and no answer. I called today and was told that they want a different number that cannot be retrieved without dismantling the core computer so they can reprogram the correct computer. This sounded fishy, as they never ask for the engineer's number when ordering.

I would leave Zero stars if I could, I just got off the phone with a manager after 3 months of trying to work with the tech support to check the computer they supplied. Tech support was slow to respond, shipping times we over a week longer than promised, and they have denied my request for a refund because it's been over 60 days. I will be pursuing legal action, they are frauds. Also my mechanic is telling me that the computer is programmed for a different vehicle. DO NOT USE THIS COMPANY.

I place an order for a car computer and they had trouble finding one that would work on my 1999 Dodge 3500 van 318 engine...To make a long story short I found one thru Autozone and so I canceled my order with Car Computer Exchange and after 20 days I got a full refund...I was scared for a while 'cause I read all those back reviews, but after some research I found that they've hired a company that makes thru business be a "good business"...Thank you for your time and honesty in this matter.

I purchased an ECM for my vehicle and after two attempts of their ECM of not working in my vehicle; I returned the unit within the 60 day return window. When installing the ECM I kept receiving error codes and and no matter what we did; it would not work so we sent it back. After being told that I would receive a refund when sending it back; it took multiple emails and calls only to find out that they received the unit on the 60th day and there was ‘nothing’ wrong with the unit so I will not be receiving a refund. This place is a SCAM! Buy your unit elsewhere.

We had purchased a PCM in July 2023. When it arrived two weeks later I opened the package and it was spray painted with black heat paint and had dents in it. After visualizing the component I had it checked and found out that it was the wrong program for my year vehicle. According to their policy they charge for programming fees or return fees. But the problem is that they sent me the wrong product. Nowhere near policies do they make corrections for that.

I returned the part I purchased because it did not function properly. I used their packaging and return label. Label could not be read by FedEx, they had to replace the label. Package routing shows the package hitting a number of different locations, even some routes being backtracked to the previous location. The part shows it was received by the company but I never received a refund. Attempts to contact the company is fruitless. They do not reply to messages sent from their website, the phone options do not get answered and the sales line was answered but I was put on hold and no one picked up my call. Their promised “guarantee or your money back” is just not true. I’m just sorry I only used the reviews from one site. Now I’m seeing the negative reviews on many sites and that turned out to be the truth.