Car Computer Exchange Reviews

After paying for expedited shipping, it took nearly 2 weeks to receive the ECM. It wasn't going to help my car, so I returned it. After constant emailing, it took nearly a month to get my "refund." They take 25% restocking fee and another $50 to reprogram. Basically, I got half of my money back. The customer service people were rude and unprofessional. The email responses were a joke. Don't buy from this business.

Had a great experience with this company, the PCM worked perfectly! I just followed the very detailed instructions and my car fired right up and ran great. I definitely recommend this company and will use them future again if I’m ever in the need of another PCM. They were fast, filled out the information check list and they got it to me within a week. This company makes it easy so easy a ten-year-old could do it. 5 stars for my first time, they made a great first impression. They will have my business in the future.

This was a great experience! Simply got on line gave the info needed got my part quickly. Put it and fired right up, took the Jeep for a drive everything worked perfectly. I would highly recommend them to anyone that needs a computer for their vehicle.

I ordered an ECM for my 2006 Dodge Grand Caravan on October 16, 2024, received the part on November 1st, installed the part on November 5th and it didn't work properly. I contacted the company and returned it for a refund. They received the part back on November 15th and as of today, February 26th, 2025, I have still not received the refund. I have contacted them several times and the last two messages from them say that my account has been credited. I have contacted them twice since receiving those messages and they have not responded back. I ordered using my PayPal account and have put in a dispute through PayPal. I have, as of today, e-mailed the company again and informed them that I would be contacting the Better Business Bureau concerning this issue.

This company is the worst. I ordered a computer in 2022 as my mechanics said my current computer was bad and the issue. CCE shipped me a new computer. IT didn't fix the issue, but I could still operate my vehicle. In Dec 2024 after many months another mechanic said it is the computer and to get another. CCE shows lifetime warranty, so I shipped mine back. I have followed up numerous times and they say my computer is out of stock and they are looking for a replacement. I asked to get the one that I sent back, and they said it was already sent out to another customer. I asked them to get one from another supplier, and they said there are not any available. I had spoken to 2 other companies who state they have them in the inventory and can ship to me. I just don't want to spend another $400+ to get another computer. If I could rate them Zero stars I would. Stay away from this company. I will have to get an attorney involved.

They made a mistake and sent the wrong computer. Then they wouldn't own up to it. Calls to warranty rarely are answered. A few of the "sales" people who answer are kind and helpful, but the remainder hang up if they don't get the answers they want or if you respond in a way that causes them cognitive dissonance. When I received a call-back 14 days after I returned "their mistake," the tech wanted a number. I called back in a few minutes with the ID number he requested, but he didn't answer. I guess he threw down the phone and ran away. I left a message. I called back the next day and no answer. I called today and was told that they want a different number that cannot be retrieved without dismantling the core computer so they can reprogram the correct computer. This sounded fishy, as they never ask for the engineer's number when ordering.

I would leave Zero stars if I could, I just got off the phone with a manager after 3 months of trying to work with the tech support to check the computer they supplied. Tech support was slow to respond, shipping times we over a week longer than promised, and they have denied my request for a refund because it's been over 60 days. I will be pursuing legal action, they are frauds. Also my mechanic is telling me that the computer is programmed for a different vehicle. DO NOT USE THIS COMPANY.

I place an order for a car computer and they had trouble finding one that would work on my 1999 Dodge 3500 van 318 engine...To make a long story short I found one thru Autozone and so I canceled my order with Car Computer Exchange and after 20 days I got a full refund...I was scared for a while 'cause I read all those back reviews, but after some research I found that they've hired a company that makes thru business be a "good business"...Thank you for your time and honesty in this matter.

I purchased an ECM for my vehicle and after two attempts of their ECM of not working in my vehicle; I returned the unit within the 60 day return window. When installing the ECM I kept receiving error codes and and no matter what we did; it would not work so we sent it back. After being told that I would receive a refund when sending it back; it took multiple emails and calls only to find out that they received the unit on the 60th day and there was ‘nothing’ wrong with the unit so I will not be receiving a refund. This place is a SCAM! Buy your unit elsewhere.

We had purchased a PCM in July 2023. When it arrived two weeks later I opened the package and it was spray painted with black heat paint and had dents in it. After visualizing the component I had it checked and found out that it was the wrong program for my year vehicle. According to their policy they charge for programming fees or return fees. But the problem is that they sent me the wrong product. Nowhere near policies do they make corrections for that.

I returned the part I purchased because it did not function properly. I used their packaging and return label. Label could not be read by FedEx, they had to replace the label. Package routing shows the package hitting a number of different locations, even some routes being backtracked to the previous location. The part shows it was received by the company but I never received a refund. Attempts to contact the company is fruitless. They do not reply to messages sent from their website, the phone options do not get answered and the sales line was answered but I was put on hold and no one picked up my call. Their promised “guarantee or your money back” is just not true. I’m just sorry I only used the reviews from one site. Now I’m seeing the negative reviews on many sites and that turned out to be the truth.

It's been over a month since I placed an order for a ECM for my truck. I still have not received the ECM or a refund. They will not return any of my emails and don't answer the phone. So I'm still sitting here with a broken down vehicle that I cannot use to get to work and I'm out the money. I would not recommend this place to anyone. STAY AWAY FROM CAR COMPUTER EXCHANGE!!!

DO NOT I REPEAT DO NOT USE THESE SCAM ARTISTS. I should have known even before I got the unit I was in trouble. I got the part and when my mechanic put the computer in the CAR RAN even less efficient than before. We took their part out, called the company and they told me they set the emissions to California standards. THEY SHIPPED THE COMPUTER TO MY NEVADA ADDRESS where the car is. A 5th grader could have caught that this was the wrong state they set the emissions to. It took me a minute to return the worthless part and when I called about my credit they said "sorry it's after 60 days." Hey guys admit your mistake, refund my 200 bucks and I'll revise this post. Everyone I have talked to at this location has been dismissive to downright unprofessional. They have my part. I want my 200 back. Mark **. I'll keep posting this same review until you satisfy this very unsatisfied customer.

I wish I could give negative stars. They 100% paid for these google reviews. Just read the reviews from https://www.consumeraffairs.com/automotive/car-computer-exchange.html before purchasing. It comes down to their exchange policy and terrible customer service. They start the 60 days exchange policy from when you swipe your card. I did not receive the part until 28 days after purchase. The part did not fix the issue and I wanted to return. They said I was 2 days past the policy even though I didn't receive the part until a month after purchase. It was a $700 purchase. THIS COMPANY IS A SCAM.

Was told that full refund would be no problem because the part is not what was wrong with my car. Sent it back and took 14 days to get refund but only got partial refund. Went to ask why and got hung up on.

I wish I had read these reviews before I made my purchase. I have a 2005 PT Cruiser Turbo. Bought a PCM here for $508.95. It worked for about 5 mos then the engine light came on. My mechanic said it was code 1604, the PCM was the problem. I contacted Imperial and returned it for repair. I came back 2 weeks later and was totally screwed up. My gauges didn't even work. I took it to my mechanic and there were 16 different codes that printed. I returned it and explained the problem. 2 weeks later I called and was told they are working on it. A month later, I called again and no one would answer the phone. I called 5 different times and still no answer. I left a message and am waiting for a response. DO NOT DO BUSINESS WITH THIS COMPANY.

Here is my experience - I purchased a "Rebuilt ECM" for my International 4700 series truck with a DT466e engine for $1495. When I ordered it, I told them that I had to leave that next weekend. I even sent them a prepaid FedEx label for overnight shipping. Well, it took two days before they shipped it, because "they had to locate a core" (despite saying it was in stock).

This company is a rip off. Ordered a ECM for truck and it didn't work, sent it back for an exchange and the 2nd one didn't work. Have been fighting with them to get a refund and they just keep hanging up on us. They told me I was an idiot who didn't know what I was doing even though I've run a successful auto shop for 30 years!! I have never been more insulted by a company in my life. It's been almost 2 months and still haven't received a refund. $1265 down the drain. DON'T ORDER FROM THIS COMPANY!!!

!!WARNING!! I do not recommend doing business with this company!!! If I had the option to select no stars, I would. The customer service is non-existent. They rarely answer their phones and when they do, they are exceedingly rude. I ordered an ECM for my Dodge Durango and it didn't function properly with my vehicle. I returned it according to instructions provided by the sales department and they never responded to inform me that they received the unit or that a refund was being processed. To contact someone regarding a refund, they instruct you to email their refund department, which I did. I never received a single response from those emails. When I finally was notified of my refund by the sales department 2 weeks later, they refunded less than half of my money. In my experience, Carcomputerexchange.com was a company devoid of ethics. Do not allow yourself to become another of their victims.

Paid $619 for a computer for my F350,,. They sent me two computers that wouldnt even turn the truck on,,. They offered me a refund then sent me half my money back and kept the rest for doing absolutely nothing,,. Totally worthless company,,. Run far and fast away from this company.

The company website shows Car Computer Exchange but only comes up as Imperial Car Computer Exchange. They are out to scam people and take their money. I purchased an ECU which was no good, and got the run around for 4 mos. and still to this day have nothing (no ECU or a refund) to show for it, and they have my money. They state they offer refurbished car computers and offer a lifetime warranty which did not work in my case. TOTAL DISHONEST COMPANY!

Going under name of trusted business. Never seen such a crooked company and in business 40+ years. Tried to cancel when they did not send in few days. Knew they had not fulfilled the order. They 20 minutes later shipped a computer in a box that was not even for the car I ordered, just so they could say they sent something with shipping. Never answered 1 email or response. Just sent tracking of junk in box to Paypal to steal money. These people are running a scam. DO NOT Order. You will NOT get your money back. Thieves... Requested money every day and not one response. Please Help stop these people from robbing someone else. Don't let them take another dime from honest hardworking people. Will be filing complaints with every review I can find.

This company is crooked! Refusing to give a refund for the wrong ECM being sent to us, we returned it within the 60 days. They are missing notes about conversations with my guys and saying we did not ask for a refund. They sent a new one we did not want and will not give me return information or a refund. DO NOT BUY FROM THIS PLACE!!! And don't deal with Lucky, he will not call you back and he does not take notes. How else would my Foreman know his name?

This is a scam. The website states "100% iron-clad guarantee". So we purchased a refurbished engine computer for $720. The computer didn't work... at all... We returned it and only received $420. They told us to look at their "Return Policy". So these guys made $300 selling us junk!

I should have read more reviews. To start I fell for their trap. I'm now out 704.97 on a ecm that failed 2 hrs after the shop installed it. Had to send it to another ecm repair shop to be fixed right. Total scam. Don't ever buy from them.

Originally ordered ECM for my Dodge 3500 on Feb. 2, 2020. OEM unit showed code for high EGR temp. Dodge Dealer mechanic investigated and determined temp signal to ECM was good, problem was in ECM. Original unit received from CCE and installed on truck by Dodge Dealer. ECM failed (engine died, no start) after about 2 hours of operation. Returned unit for replacement.

Order from Car Computer Exchange under advisement!!!! Ordered PCM for a 01 Dodge 2500, that was easy. Received the "Programmed and tested PCM", installed in accordance with their instructions. Turned the key on. Lo and behold the voltmeter gauge on the dash stayed at zero, started truck, voltmeter stayed at zero. Returned the PCM, minus the removed paint from the three bolt holes, thinking I would get a FULL refund because the PCM had no voltage control. A week and a half later, I get refunded 269.68 not 569.68, called and asked for a reason, programing fee 200, restocking fee 100 on a PCM that didn't work. William **.

BEWARE...DO NOT BUY FROM THESE PEOPLE!!!! If I could give them a zero I would. I ordered a PCM for my husband's truck. It was defective. It would not let you run a diagnostic scan. I called to return it. That was fine. After I sent it back it was like 3 weeks and I didn't hear from them so I called, left 3 messages, no response. Called again. Someone finally picked up. I asked what the status of the PCM was. I was told that they were working on it and it should ship in a week. Well a week came and went no PCM. Called again. I was told that the technician was having trouble fixing it. Well if "the technician was having trouble fixing it" that means there was something wrong with it, correct. After another 2 weeks my husband called told them to return his original PCM and give us a refund. The girl who answers the phone agreed.

Do not use these people. I didn't read reviews and now regret the two key sent did not work. They will not replace or refund. Not fair. I called and the computer worked on the original key so the customer rep said to, "Send back. We will refund for the defective keys sent back" and they refused to refund my money.

This company is a fraud don't ever do business with them. They'll steal your money. I bought a PCM from the guy named Brian. The PCM didn't last long kept having problems with it was regularly going out with losing programming. I had a brand new 6 cylinder PC from RockAuto I gave him out of good faith being I switched my jeep over to a v8 and didnt need the 6cyl com on top of paying him what he charged and still got rotten service? I went and got three other PCM from salvage yard. That he told me to get that he can program and make them work in my Jeep to work my cluster and only one of them did the other two didn't that's after him having them for over 9 months and after he cashed my $650 money order.

Don’t make the same mistake as I did in not reading their reviews. History repeats is my experience with this very dishonest company that has a long history of cheating customers. I have filed an complaint with the BBB.

These guys are losers. I ordered a computer from these guys. Was going to be 2 days. Well after 1 week the junk finally showed up. Installed it and no start. Called them. They said send it back and when they get it back they will check it out and send me one out after they determine what the problem is. So 2 days turnaround. Turns into 3 weeks plus. Don't even call these people because you will only blow your top. The lady that answers the phone is rude and don't know what she is doing. This place won't be around much longer.

Beware on what you are going to purchase. Purchased a new ECM for my vehicle, arrived on time with no issue but after having a mechanic install the unit found out the new ECM was bad and threw a new vehicle code different from what was originally diagnosed. Had to have mechanic purchase their own unit and install to fix the car. When I tried to return the unit I purchased from them I was told I could get a full refund with no issue. Followed all of the required items in their policy and then was only given 58% of the total purchase back. When I called, I was then told that even though I was told I could get a full refund they were following their policy any gas vehicle parts returned would have 25% processing fee and a $50 stocking fee on a case by case basis.

I purchased one of their PCMs, thinking it was a legitimate business, but they are liars and crooks. I received the part that I ordered, but it did not work, so I returned it. They only refunded a portion of my money after several attempts of trying to contact them (phone and in email). These people almost never answer the phone and when they do, they're extremely rude. I cannot believe this company is taking people's money like this, do not purchase!

This is organized fraud and should be investigated. I don't think they even wanted to provide a working part. They lure you in with 48 hr shipment of your part advertised. They collect your money and on to the next sucker. The secretary is a born liar, each lie told to customers rehearsed. It has been 25 days since this nightmare started and still don't have a working part. We have initiated legal action. DON'T DO IT PEOPLE!!!

Ordered a computer for 1999 Dodge Ram 2500 van and was sent a defective computer that worked for 15-20 minutes and the engine shut off. Sent back the module to Imperial Car Computer Exchange in Cary, NC for a change. I was told they could find no problems with the unit. They sent it to be painted and mailed it back to me. Of course, it did the same problem.

This company and their product offering sounded like a great idea. It took much longer to get the ECM for my car than they had said it would. When it arrived, my mechanical said it was not programmed as promised. He tried to program it but could not. I emailed several times and called trying to get someone at car computer exchange to talk to my mechanic. It never happened. I called again and they told me to ship the part back and mark REFUND on the box and I would get a refund.

Purchased a PCM for my 99 Durango May 14 2019. It arrived in about a week and would only operate the ignition coil for about 50 seconds then shut down truck getting a no buss display on the dash. I have been nothing but a technician all my 62 years of living. I have scan tools and am aware of the testing procedures needed to diagnose vehicle electrical problems. Keep in mind the original PCM will run this truck indefinitely, it just has no ground control to the purge solenoid. I don't like having an engine light on, so I purchased this PCM from these guys. I sent it back on the 20th of May, and it took over a week for it to arrive at the destination. I called after about 3 days and the girl told me it was defective and they would send another one out to me the next day. I left 5 emails and 7 phone messages with no returns from them.

We sent in our computer module for repair in January. After about a week we got a message stating that it could not be repaired and they would send our part back to us and refund our money. They refunded half of our money and sent back a part but it wasn’t the one we sent in. We have pictures with serial numbers to prove it. Talked to Brian who asked us to send the incorrect part back to them. Once they received it they refuse to talk to us. It is now the end of May and we still do not have our computer module back. We have been hung up on several times, sent numerous emails with no reply, been told off by their horrible receptionist and have been promised a call back. Needless to say we have never been called. I can not say this enough... DO NOT go through this company!!! We are now going to take legal action. This is totally unacceptable!!

On April 20, 2019, I ordered a ECM/PCM from CarComputerExchange.com/Imperial Auto Services, Cary, N.C. for $264.95. I paid for it with PayPal Credit. It arrived on April 30, 2019, after I installed it my 2009 Dodge Ram, it ran worse than my original ECM. Way to lean and was killing my battery. I put my original back in, it ran better except for the misfires. I sent it back and they recv'd it on May 2, 2019, I asked for a full refund of $263.95. After several attempts to find out where my refund was, I finally recv'd a partial refund two weeks later. I checked my PayPal account to find that they had only refunded me $123.95, they kept my $140.00 with no explanation as to why. On May 21, 2019, I filed a dispute with PayPal Credit to get to get the rest of my refund.

I exchanged mine 3x. My truck wouldn't start for any of them. By the time I got the last one that didn't work, my 60 day return policy expired. They ended up keeping the part, my money and stopped responding to my emails.

Go with any company other than this one. Sent ecm in for repair, got it back and it didn’t work, no reply to emails or return of phone calls. I don’t believe they did anything to the ecm other than put a sticker on it and return it. Don’t waste your time and money on this place.

Ordered an ECM for my 2008 Dodge 3500 6.7L. Was told it would be here in a week. A month later it shows up. Take it to my diesel mechanic and it doesn't work. Sent it back in November of 2018. To this day still haven't received my product. Have been told by Brian, that they are working on some. And he would call back. Nobody has ever called back. I call about 3 times a week. The past 3 weeks Brian is unavailable. Nobody can tell me anything about my ECM. Do not do business here. Spend the extra money and get it somewhere else. 5 months my dually has been sitting. Imperial Car Computer Exchange is not a reputable company.

I ordered a ECM and received a PCM. I called and was told the ECM was more money and when they received the PCM back that amount would be credited toward the ECM I needed. I said no problem. When they received the part they charged me the difference ($345.28). After several days I called and was told they did not have the part I needed. I then told them to cancel the order and refund my credit card. To date I was charged $569.68 for the wrong part, $345.28 for the part they did not have and was never sent to me, I received a credit for $308.95. They are charging me $606.00 for a part that cost $569.68 and was returned to them. I have been calling almost daily only to be told they will look into it and call me back. It's been two months and no callback. THIS IS NOT RIGHT. I won't give in.

I ordered a PCM in March. I sent them a photo of the VIN number to make sure it would be keyed properly. It wasn't keyed at all. I was sent a refurbished PCM, was told to pay a locksmith to have it keyed and it would work. I paid $110 to a locksmith, and the PCM didn't work. I then sent them the one from my car to refurbish. They did refurbish it, and sent it back to me. It failed again in October. I spoke with Brian and he assured me that it was covered and that they would get this fixed and back to me right away. I let him know that he needed to fix mine and mail it back, DO NOT SEND ME A DIFFERENT ONE. They sent a different one. They now expect me to pay a locksmith $110 again to try and key the car with no guarantee that it will work.

I ordered a Dakota RT in 1999 and have had it ever since. For Christmas, I decided to order a backup ECM to have on the shelf, and if lucky the flash would be an upgrade to my OEM. Well, once I read the BS from ICCE I knew I had picked the wrong folks to deal with. It contained a full list of untruths concerning modules. Modules withstand tremendous loading in crashes and all sorts of cleaners and solvents and despite what the vendor claims, I have yet to see a sensor foul a module. The vendor makes it plain, in the packaging, (nowhere on the website) if anything goes wrong with your purchased module, it is your fault... My shipment was damaged but I feel certain it had nothing to do with the "correctly" installed ICCE brick. And a brick it was. My 360 Magnum did not even try to start, though it did try to backfire.

We ordered an ECU, received a PCM and we waited more than 4 weeks to receive the correct item and never received. We returned the incorrect product within one week, original box, never used and requested a refund. We noticed today we received a partial refund, $400 less than what we originally paid for an incorrect product. Do not do business with this company, they are terrible and clearly using a review service to create fake Google reviews on their behalf.

I ordered a computer on Oct 16 2018, for a 2007 Ford Taurus. I gave them the VIN and the part number from the old computer. The replacement unit is supposed to have the correct VIN programmed into it and be ready to "plug and play". Got the replacement on Oct 22. I installed it and immediately noticed the correct VIN HAD NOT been programmed in. The vehicle would not start and run with the replacement unit installed, however it would start and run with the original unit, it just had a misfiring cylinder.

Car Computer Exchange, seen here as Imperial Car Computer Exchange, and shows up as Imperial Auto Services LLC on PayPal out of Cary NC sent me a defective part so I know they do not test every component but they should. The EMC they sent me would not even send a signal to my fuel pump so my vehicle wouldn't even start. Then trying to get a replacement part is where my major frustrations occurred because after many weeks and no return calls I finally had to open a dispute with PayPal and was awarded a full refund of my $815.

Terrible customer service. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Here's my story. I purchased a PCM for $388 in July of 2018. I didn't receive it until mid August. The unit was faulty and they were quick to test it "fix" and send it back (about a week). Unfortunately the same problem persisted with the second unit they sent out (it wasn't supplying any power to the TB) and would remedy itself when I put the original PCM back in the vehicle.

Ordered a computer, received it, did not work AFTER I paid $160.00 to have key fob reprogrammed to it. Sent it back, it came back STILL DEFECTIVE! Took unit to Ford Dealership where they verified unit was junk and not even programmed to the VIN Number on my vehicle as they claim to do. Try to get them to do the right thing since I had documentation unit was junk, but they refused. Luckily, PAYPAL sided with me and the evidence I presented and refunded my money. I wish I had done a little more digging, I am not the only one who has been through this. Their customer service is a joke!

Bought a PCM less than 30 days ago & it was bad & sent an email that very same day. I got to let them know. I sent it back under their 1 year warranty & took 2 weeks to only get back half my money. This company is a scam & needs shut down ASAP. Nice way to make money no matter what such as sell a bad item & when it comes back sell to someone else & always making money, what a racket.

Ordered a new PCM from them. After 3 weeks and multiple excuses on what and where it was I had to contact and contest charge with credit card company. Not knowing it was the same crap company I then sent my PCM in for repair. They said it was unrepairable and didn't refund the price paid. You will have to contest the charge with bank or credit card company. This company is a scam. They stopped getting enough orders on parts to keep business up so resorted to stealing money by listing fake repair services and returning as unrepairable. Dealership said it was good and something else giving repair error. It's obvious they don't know jack.

I found this company online and needed a computer for a customer's car. First, they told me they had a computer for me and I paid their price of $388.95. I waited a week before I called them to located this computer. Upon calling, they claimed to have sent me an email stating they did not have the computer and I needed to send them the old computer and they would repair it. I sent them the computer, they "repaired" it and sent it back to me a week later. We then installed the computer as per their instruction and the computer does NOT work. I called the company back, they sent a call tag for the computer and sent it to them for a second time.

This company states that they accept returns but fail to tell you they will keep half of your money to do so. I ordered a computer for my car that I ended up not needing and was told to use the return label provided to return it. I paid $278.00 for the item using my Visa and was only credited back $138.00. My order number was **. I would like the rest of my money returned for the item that I returned.

I am very displeased with this company. The claim is that the units being purchased are 'Plug and Play'. Yet, I had 3 different units sent to me, each taking over a week to receive, and neither one of them worked. They continued to say it was something wrong with my security system. I finally hired someone locally to reprogram the computer and they said the previous programming was all off for my vehicle. I called Car Computer Exchange to let them know this information. I spoke to Patrice. She told me there was nothing they can offer me in terms of refund for sending non-working units. On top of it all, because I had to reprogram the computer, they voided my warranty and then she HUNG UP ON ME! Completely dissatisfied with this company and I hope they learn some better customer service skills!

I order a PCM for a GMC. They told me it was plug 'n play. When arrived I connect it and it didn't work so I called them. They said "You need to programmed by open the switch 3 times for 10 minutes each periods" but it didn't worked. Send it back and they last 3 weeks for telling me that they were having problems with GM programming system. They send back the core (updated) and his useless PCM. It's been 8 months. They said hope the core can work with the updated and the other PCM I need to programmed. So it's a steal. Don't do business with this guys. Better go dealership or eBay. At least with eBay you get your money back.

I contacted this company via the internet to purchase an engine controller for a 2007 Chrysler Sebring. They sent me the 1st unit on 3/18/16, upon arrival we installed the part and had a control problem with the transmission which wasn't there prior to installing this controller (PO765 error code). After contacting them I sent back the 1st controller and they sent me a 2nd controller on 4/1/16. When I installed the 2nd controller there was a different error code (PO760) that sent the car into limping mode. I assumed there was something wrong with the car so I purchased a transmission solenoid pack and the same code was still there.

A car computer was purchased from this company in June 2015 for my van g caravan year 2005 and payment was made accordingly and my faulty computer was sent to them as core part. In October 2015 it stopped working. They were informed about the same. They asked to send the PCM back under warranty. They returned the same unit back which never worked. I again contacted them. They wanted complete history which was provided and they asked it will not be accounted against warranty and asked about the security system and type of the key which was provided. The module was shipped to them again and they returned it. This time the car started but on 3 January 2016 it again failed. Now I contacted them. They are not listening and saying that warranty has already been used and trying to blame faulty harness/coil. Thanks.

I ordered this computer and it came. I paid a mechanic to install it and it was faulty. The short story is they sent me 3 computers and none worked. I just bought a computer from Autozone and had it installed. It works great. I tried to get a refund and they will not give it to me. Save yourself time and money. Buy local.

Transmission control module went bad just after warranty. I called them. They don't care. It cost $199.00. I call a used car place. They have them for $19.00. That sucks the big one.

Do not order a PCM from this company - go with a local shop or dealer. We waited over a week to get the unit. 3 mechanics (including one at the dealership) said the unit was bad. It took an additional 2 weeks for the car to get fixed - with a PCM from the dealership - and we paid WAY more in labor than if we had just gone with someone local to begin with. This company charged us $100 to return the unit - (for a "flash fee" and a restock fee.) They may be good at other things - but - AVOID ordering a PCM online from them. Horrible experience.

I purchased an ECM for a 2001 Jeep Wrangler on Oct. 2 2014. Car computer exchange didn't have one so they told me that it would take 2 weeks. I received the ECM and installed it. The vehicle ran but didn't have injector pulse on number 2 cylinder. I sent the ECM back along with my core to activate the warranty. I received my core back that was supposedly rebuilt. Number 2 cylinder was fixed but number 3 had a wide pulse. I sent that back and it was returned with the same problem. When I contacted the company they told me that I had no warranty and no refund would be issued.

My 2003 Jeep Cherokee Laredo would not start. Took to dealer and they changed the Fuel Pump, the Crank position sensor and the Cam position sensor - still no start. They told me it had to be the computer, so I ordered one from the Computer Exchange. I installed it and it started but had a code P0601 which is a bad computer. I requested a warranty replacement and they sent another one with 3 different transmission codes. Replaced parts in the transmission and the computer still will not clear codes. Took it back to another mechanic I trust and he said the computer is still bad. The Car Computer Exchange refused to cover the warranty because they said the Jeep damaged the computer. My mechanic ordered another computer from another company and installed it and my Jeep runs like a new car.

I own and operate an auto dealership and repair facility. Recently ordered a ECM from car computer exchange and was told that they could not fill my order as they did not have any cores that they were able to be rebuilt. In the mean time they charged my credit card with the purchase price. I then sent them the core out of the vehicle I was repairing and they said that it too was not able to be repaired. So I then ask for a refund and was only refunded a portion of the original purchase price. When I inquired as to the reason I was told that I was charged for the time and resources spent to find out that they couldn't repair the computer that I had sent to them. Really. What a way to run a business. We can't fill your order but we're going to charge you for trying. Never again.