Endurance Warranty Reviews

My experience with Endurance was good. The lady was detail-oriented and told me everything that would be covered, as well as what wouldn’t be covered. She was patient with me as I had to go outside to look at the mileage on my car and get the VIN. She told me to take my time, whatever I needed to do, and she could wait. She was polite, nice and shared information about different things that I could choose to do or not do, and how soon a claim could be made. I asked her where I could find all this information and she said they were going to send everything we talked about in an email. I would have to review it for the first 30 days and if anything isn’t to my satisfaction, I can call him to ask any questions, or if I am not comfortable with it, I can cancel.

I'm not one for signing up that day. I wanted to take time to research it and she said that they have that program where, if you sign up that day, that if you're not happy, you get your immediate fee back as well, and so your money is not really gone once it's given to them, per se. So, that was the only reason I did that and she was able to waive one of the fees that they normally charge because I am disabled, and they do things for people who are veterans, disabled or first responders. I was just googling and when the rep called me, she went through everything and I ended up deciding to upgrade to one with more coverage because the price difference wasn’t that much. I had a 2012 Chevy Cruze covered and because it’s a much older car, I was concerned that it was going to be a higher price, and it wasn't. And she gave me the option to add my fiancé's truck as well.

I wanted the extended warranty to cover diagnostics. And not only the bumper-to-bumper but also the PLCs and computer systems, since everything is so electronically driven now. I wanted to make sure I was getting coverage for that, and that was very important to me. As I learned more about it, I learned that the Endurance plan was along the lines of what I was hoping to keep, so I bought the same plan for each of my four new cars. There is a 30-day standby period from the time that you get the contract to the time that you can utilize it, which makes sense to me. They're not coming out to do an inspection of my car before I get them. So, the idea that I'm going to take a car that has a broken transmission and use the extended warranty to get it fixed would be unreasonable.

I was impressed with the patience of the rep because I asked a lot of questions. I have a skeptical mind, so I may read more into his comments than he intended. And so, I'm always thinking that when they're talking, they're just skirting along the lines of the exceptions. I would stop him and ask some questions, and he was very patient and understanding. He clarified all of my concerns. He was very personable and answered my questions. Endurance was a little bit more expensive than some of the other alternatives, but it’s superior to the alternative. So, it should cost a little bit more.

My vehicle was shaking right as I was driving and I took it in. I told the car dealership that I had Endurance. And Endurance communicated directly with them. I was later told that three of the parts had arrived, but they were still waiting on two more. I did not understand why it was taking so long for Endurance to send that part. I contacted Endurance myself and they explained that the part itself was still in warranty under the vehicle. The dealership wound up getting the part. At first, they thought Endurance was covering it, but Endurance said no, because two of the parts were still under the vehicle’s original warranty. Then the dealership had to make that call and wait for the parts to come in and be sent to the auto shop. Endurance was great and they did a good job on my vehicle. I got it back, though it took a little longer.

Endurance's rep so polite and patient as I asked my questions. He broke it down so I could understand what I was paying for and not cut me off the phone. He told me that depending on how long it may take for a repair, I will be able to get a rental car. He said, “I we're gonna keep your car for 7 to 10 days, we're gonna get you a rental car for 7 to 10 days. If you take your car and they find something else wrong with it, and they can fix it, you're only paying your deductible one time, minus having to pay the deductible again when it's already at the shop.” He broke it down to know what my coverage covered, explained that my deductible was only $100 and I only had to pay that one time as long as my car was in the shop. For instance, if they could fix both my motor and transmission at the same time, I would only have to pay that $100 one time, versus paying it twice.

When I set up the payments, I didn't have the money in my account. He asked me when I would be able to make my payment. I told him. The date that I gave him is the date that he put in the system for my payment to come out, which worked fine for me. And he broke the payment down. He told me about the installment fee, which was $35. He said that first payment that I had to make was it was 180, which I made on the 10th of last month. He told me that my payments would come out on the 10th of each month for 160. He told me that the program would go in effect at a certain amount of miles, or the 30 days, whichever one came first. He also told me four years, but I will only pay for 17 months.

Within 31 days after signing up, the car broke down while I was driving it. I was 20 minutes from home but it was signaling a catastrophic engine failure. I called, and Endurance arranged roadside service and had the car towed to the nearest repair facility. The shop couldn’t handle the repair because it was a hybrid, so I called back and they helped arrange a second tow to a Ford dealership about 20 minutes away. The dealership was great in communicating the full cost of the repair and what the warranty covered, and the repair was completed.

One issue I had, though not necessarily specific to Endurance, was with the repair approach. If you open up an engine and it’s a four-cylinder, there are four separate compartments. Two had failed, and only those were replaced. The other two weren’t, so the same problem happened again later with the remaining compartments. Also, I would like the option of using quality parts on the vehicle rather than the cheap parts. The warranty would not cover the more expensive part and it was not a matter of my paying the difference. That was a little frustrating. If I'm driving a Ford, I should be able to get Ford parts. It shouldn't be an issue. But we have not had any problems with the car since the second repair.

I like that Endurance is not like traditional insurance, where you keep paying and you may never have a claim. You pay for a period of time and the contract is agreed upon. It goes by mileage or time, whichever comes first. And once you've paid that premium, you don't get billed anymore, which means that you've paid for your warranty up to that mileage point or that date in full. I can't consider another situation that has been more honest and more transparent with me, because I forgot that that was even discussed five years ago. My boyfriend told me we haven’t made a payment to Endurance in a long time and we weren’t sure if I was still covered. So, I looked it up and I was a little confused. I called and I got an answer very quickly that it was already paid in full. Endurance is legitimate and has saved us thousands of dollars.

The representative did not clearly explain the cancellation terms to me, and I feel misled. As a hardworking person who trusted this company, I expected better customer service and transparency. Instead, I am left feeling used and taken advantage of. Based on my experience, I would not recommend Endurance Warranty Services to others. This situation has caused a great deal of anger and frustration, and I hope the company takes steps to improve how they communicate with and treat their customers.

I ended up getting my car broke down after I paid in full... And got screwed, DONT!!! I RECOMMEND DON'T use this "Company" because they want their money EVERY MONTH, But when it comes to pay back what you put in!!! IT'S HELL!!! IT'S EXCUSES!!! IT'S A DENIAL!!! On your claim... They did me wrong!!! Don't let them do that to you.... Y'all Take care...