Endurance Warranty Reviews

When I purchased my Cadillac, it had a lot of electrical issues. And one of the things that the dealer told me when I reviewed it before purchasing it was to make sure that I was looking for an extended warranty. I was going to buy one through the Cadillac dealer, but it was $10,000 for three years, 36,000 miles. When I Googled and started searching, Endurance came up. And it felt like it was the better way to go compared to other companies. When I called and spoke to them, they gave me a great deal. $6,000 for the warranty, and it was four years, 75,000 miles. So bumper-to-bumper, Elite coverage paid for the oil changes, brakes, wheel alignment, and wipers being replaced. Just a lot of perks that I like, and the monthly fee wasn't too bad, and they just told me to make sure that I take it to the dealer.

I had already signed a policy with another similar-named company, and I thought I was dealing with Endurance, but I wasn’t. I ended up canceling just so I could get a policy with Endurance. I signed up on October 2, 2024 and I had one claim. It was a long, drawn-out affair but we settled it. It started on March 22nd and we got my truck back, got repairs made and people paid off. It was completed on June 30th.

Endurance Warranty was fantastic. Their rep asked for a couple of pieces of information on the car, which I had to get, but that was no problem, and told me how much it would be. I told them, “Can you hold for a minute and let me speak with my wife about it?” He said, “I'll be glad to hold the phone.” He took his time. I was the one that had to get things and talk it over with my wife, but he said, “Let's do it. Let's figure out what we need to do.” And that's what we did.

As my car got older, I was concerned that something was going to break. I can afford a little bit of money, but I wouldn't be happy spending $6,000 for a transmission or a motor. So, I said I would call. I saw Endurance on television, made a phone call and visited with the rep. He explained the coverage and I asked to see a sample contract. He got me one and at present, based on my math, I'm about $1,000 ahead. The warranty cost somewhere around $4,500, and so far I've collected about $5,500. The purpose of buying a warranty is that, at some point in time, you hope you're going to get your money back. In the last three months, I've had two injectors go bad at separate times. One injector cost somewhere around $1,600, and I paid $100 and walked away. Four weeks later, I had another injector go bad, and it was the same thing.

I saw Endurance in a commercial on Facebook. The guy was like, "I got them because they can save us if anything ever happened to our vehicle.” When I called them, the rep confirmed all the stuff that the guy was saying on the commercial. I didn't ask him questions. I let him tell me everything. I want to know for sure and certain that it was true. He said, "You have 30 days for this, you have 30 days for that." So many miles before you can basically endure all the stuff that they have for us in the plan.

Endurance will not cover repairs if your vehicle has had a Technical Service Bulletin issued for that repair. They don't tell you that when you sign up. They denied my claim.

It is truly disheartening when an interaction fails to meet expectations regarding professional conduct and courtesy. Everyone deserves to feel respected and heard during their inquiries, especially when navigating important decisions. Clear communication should always remain a priority to ensure a comfortable and productive experience for all parties involved. Maintaining a calm and polite demeanor helps foster better outcomes during any exchange. Hopefully, your future experiences will be characterized by the patience and understanding that you rightfully deserve.

This company is a joke as we were hesitant knowing how insurance is they wanna take your money but never pay out, our very first claim they denied with no follow up call of why, they promised someone would reach out, nobody ever called us back. We paid for extra coverage to cover a vehicle that was lifted, paid the extra money they still denied the claim. BEWARE!! We would never recommend this company in a million years.

I bought a warranty through Endurance when I bought my used Ford F-250 Diesel. Shortly after I bought it, I had problems with the brakes. I had been told afterwards that they would have covered it but I took care of the problem myself. Second problem, the starter went out. Endurance did cover that and part of the towing. Third problem, the rear end went out. A adjuster was sent and denied the claim based on the fact it was lifted and I didn't report it. It was that way when I bought it so I didn't think about it. The rear end was 1500$ out of pocket.

I had a water pump go on my truck and went to a Ford dealer and was told that Endurance would not cover the $4000.00 repair because the truck did not have a coolant flush. But through the process It really is not Endurance it's a different company that makes the decision. Endurance did offer me free coverage for a year which works out to about $1200.00 in which I will never renew. Just remember Endurance is only the front people. They represent another company. Total disgrace.

I would highly recommend Endurance. I had coverage through them for the previous two years and recently renewed. During my first two years I had issues with my vehicle which they handled and repaired quickly and got me back on the road. The repairs totalled close to $5,000 which I did not have to pay for. Endurance!!

Rep Gina ** went above and beyond to solve the issue I was having. I went back and forth with other reps for 2 hours, and no one was willing to help. I was very angry and getting ready to cancel my policy, but Gina was so awesome I ended up staying. Why can't everyone be like Gina? She loves her job; you can tell because she understood my frustration.

Today I called Endurance customer service to cancel my coverage because I no longer needed it. The call started well, but when I refused to answer questions about covering my other vehicle and asked the rep to just cancel my coverage, the call turned hostile. The rep repeatedly questioned me on why I did not want to cover my other vehicle. As I repeatedly told him that I did not want the coverage, he accused me of being angry and talked over me while accusing me of the same thing. He placed the call on silence twice until I agreed to listen to his questions or in his words have a respectful conversation. Keep in mind that I never cursed him, said anything derogatory or offensive, I just wanted my contract cancelled. Based on this experience, I will never use Endurance.

The service was respectful and professional and things were handled in a timely manner.

Signed up over the phone, they took my $250 and said I had elite coverage extra today for signing up.. My car is a 2008 Escalade. After the 30 day wait period was up. I tried to bring my car to get fixed and they said that coverage of what I was looking to get fixed was not covered. I called Endurance and they said, "Unfortunately they didn't explain the coverage for your car's mileage and year when you purchased the contract.." Ok... Now comes the biggest headache I have ever dealt with. I called to cancel the contract immediately following the 30 day period. They said I needed a form from them signed by a notary. Ok I pay to have it done and sent it back and they said it would take 6 to 8 weeks to get my money back... Now waiting from February 26/2026 and now Sept 4 2026 no refund.. Now for the real kiss of death, they took out 2 payments over $240.

I am extremely disappointed with my experience with Endurance Warranty, particularly the handling of my claim and the lack of follow through from their dispute resolution department. I filed a claim concerning the failed turbos on my 2014 Mercedes Benz CLS550. Endurance denied the claim, stating that the problem was preexisting. I strongly disagree with that determination. The dealership mechanic provided information indicating that the vehicle's turbos were in good working condition with no known issues. In addition, the ASE certified mechanic who diagnosed the failure stated that the turbo turbines had failed and that the failure was not the result of mistreatment of the engine.

Spoke with young lady who explained line 5 with excellence. Very pleasant and patient in answering questions. 5 star for sure.

I had a professional interview with the salesman I was talking with. He answered my questions and I trust he is an honest man.

I put a claim in and got denied. I use CarShield before with no problems and I decided to change (really no good reason). Seeing this was my first claim, not a good start for me and for them. I got 4 new tires on my truck and wanted to also get an alignment. Well, when doing the alignment my tie rod nut was frozen or corroded on. Endurance said because they were frozen or corroded, they would not approve the repair. If you know where the tie rods are located, it's in the road and weather conditions. Being in these conditions, I would think they would have some type of corrosion. Just makes no sense. I put a complaint into them about two weeks ago and still no reply back. Also, sent a complaint to the BBB. I should have stayed with Car Shield. Not a happy camper with Endurance. Buyers be aware.

Gordan handled my contract enquiry very professionally. I cannot comment on claims as I have had none so far but all contact has been handled efficiently.

If you are watching TV ads claiming that with Endurance you have no “out of pocket” expenses, don’t believe it. They have more exclusions in their policy that will leave you paying a significant part of the repair service. If you bought a car from a dealer, ask them what they think of Endurance claims and denials. Don’t fall for the hype! The salesmen are good but the reality is frustration and out of pocket money. Save yourself the grief and choose another Warranty Company.

After calling Endurance and speaking with a live agent, I was very impressed with the service I received. My agent, Tamika, was extremely helpful and took the time to explain my contract clearly so I could better understand my coverage. She also informed me about a discount that was available to me, which made it possible for me to continue keeping my coverage. I truly appreciate Tamika’s professionalism, patience, and excellent customer service. She made my experience with Endurance a very positive one.

VERY DISSATISFIED! I have been a loyal Endurance customer for many years! I've paid my monthly premium on time consistently. When it comes time to actually use the services it is a complete disappointment (pain in the as). for the certified mechanic and the customer! It takes forever to get through the line to process the claim! One full day my mechanic tried unsuccessfully! The very next day they ENDURANCE stated they would send their inspector out to access my vehicle needs, and no one showed up!

I’ve had the Endurance upper level warranty for 10 months. The first and only claim is a blown motor. They denied the claim because it did not fail due to an “oiled” engine part. The block failed and was not covered.

I have the elite policy, 40,000 miles on my 2017... They couldn’t help me when my turbo inflow hose got a leak…. Covers so much but not that! Very surprised and unhappy!

My experience with Endurance was devastatingly horrible when I tried to get anything done on my vehicle, there was always some Hidden Agenda, stating the reason why I could not get it fixed. I would not recommend this to anyone.

I told agent that I wanted my suspension covered also. He told me that it would be under the policy. I got the policy and when I received the policy contract and read it. The suspension wasn't covered. Agents will flat lie to a customer.

Jen of customer service gave us incredible help and support information. Very grateful for her help.

They have never covered a repair on my vehicles. Worse company to try to get a repaired covered. I requested a bumper to bumper warranty. Now they won't cover a damaged front strut that got bent from a pothole. Every claim I have put in from the past 5 years have been denied by one of their loopholes. Take my advice, take the money you would pay them monthly and put it into your own car fund. By the time you need a repair that they will refuse to cover, you will have that money put back. Wish I would have done that instead of trusting Endurance to have my back. Now I am sitting with a $1500. repair that they refuse to cover. I am so mad!

I have had Endurance on several of my cars for a number of years. I've only had one hiccup with this company. They cover mostly all of what needs repair. They won't cover certain amounts of labor. This was explained to me upfront and not hidden. I agreed and have had a great experience with them ever since.

On August 31, 2026, Mr. **, a manager, assisted me. I had some concerns that would determine whether or not I would give Endurance a try. Mr. ** took time to explain in detail what my options and benefits were if I continued with Endurance. He was very knowledgeable and attentive and appeared to genuinely care about my concerns. He promised to make the necessary changes I needed. That meant a lot to me. I believe his professionalism and ability to hear and serve the customer's needs was one of the determining factors in my decision to stay with Endurance instead of their competitors.

The agent who served me was very patient and not pushy in sealing the deal. He was very knowledgeable, and gave me options in month to month payment plans.

I enrolled in Dec 2025. I brought my car to a mechanic in Aug 2026 for my first time. The car needed the transmission looked at and the water pump. The mechanic said to save a lot of money he would preform a flush. With the car having a sealed transmission and all guides said that this usually solves the issue opening the transmission. Sure enough it did saving thousands of dollars. The mechanic found an issue with the water thermostat was bad not the water pump. Right again saving several hundred dollars. The bill at the end was $700. Endurance paid $0. So you take the tv commercial with a grain of salt.

This company is a joke and nothing but a racket based on the experience of someone that had their coverage and paid for over two years, then the first claim I had all they wanted to cover is $500! That barely even covers the labor charges. The queue system needed replaced & they totally dropped the ball; consumer beware.

I inquired about an extended warranty online and was on the phone with an agent within an hour I believe. The agent I spoke with was extremely kind and very knowledgeable. He made a stressful topic actually enjoyable. He helped me find the best plan to fit my needs plus some! I am very grateful for the service I was provided!

Horrible! They use shady tactics and will outright lie. I called to cancel my policy and the customer service rep straight up lied, said a bunch of nonsense, and refused to give me a straight answer. My favorite thing she said was that they weren't charging me interest. I said I'm paying you! I filed a complaint with the BBB while on the phone with her. Stay as far away from this company as possible! Zero ethics, zero standard, zero care.

BUYER BEWARE! $11,000.00 (+) in repairs (water pump & transmission) Endurance paid $0.00! This past repair it took 5 business days for the "adjuster" to finally make contact with the shop, before repairs were denied. When I inquired about the denial they told me they were waiting on some default /failure codes to approve part of the Transmission repair (not all). My shop called the Endurance "adjuster" everyday for an additional 5 business days and did not get a return call. Meanwhile I have been in /out of rental cars for 2 weeks while the shop waits for Endurance to respond.

I Believe it's ok even though I haven't used it yet but is my understanding it's a good company. And lives up to ability to help with auto repairs if needed. Thank you and I hope when it's time for me to use it, it won't be any problem. Thank you.

Great customer service and coverage options. Would highly recommend.

Everything was painless and easy. The customer service representative was very helpful and polite. He knew what I needed and did a great job all around. I recommend this to anyone with a vehicle that has the DOD in their car or truck. They really messed up a great truck. I’m just glad I’m able to get an extended warranty because I’m sure I’ll need to use it.