Audi Reviews

It finally came home to me, only to find a scratched side mirror that wasn't there before (I have picture proof) and a check engine light. Next few days - dead again. Battery was fine, it's something electrical. This is a good a time as any to mention that the car is completely automatic and locks everything. Can hardly get into the driver's side, all other doors are locked, trunk is locked, no real locks inside or key hole for truck, nope. All automatic. Huge hassle. I'm getting a refund. It's more money than it's worth. NEVER AGAIN.

I called Audi Canada and after made me wait three days for an answer they said they couldn't give the cable. Now, in October 2015, when I picked the car they gave a Gift Certificate for $50. Now in July 2015 that I want to use the same dealer Audi - Mississauga - Ontario - Canada, said it was expired. I would never recommend this car made Audi to anyone. The sales representative, Alex **, provided us with the worst customer service ever. Never answered his phone and had the courage to sent text messages. Very disappointed. I regret 100% buying this car. Next time I will go for a Range Rover without doubt.

Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

Here's the good stuff now: prior to sending the car the first time to Audi, I did my research. There is thousands of Audi owner complaints about the same problem with the same symptoms. I told the service guy this and he told me they would check it out. They assured me it was the key switch which was not letting the key communicate with the steering column module. Now this time it is diagnosed with what thousands other have felt with. Audi USA is just telling me to suck it up. They know there was a problem when back in 2009 when they released TSB related to the exact problem. The fix was to replace with a newer updated Steering Column Module.

Audi will not help me at all. $50,000 car and they don't stand behind it. Toyota stepped up a few times and did the right thing. It cost them some money but they gained many more new customers. Everybody do yourself a favor and don't buy an Audi. They don't care about the customer, only themselves. It's evident, they knew about a problem and are doing nothing about it. Like back in 2011, they knew about CVT transmission problems. But a federal judge ruled that Audi tried to conceal it from customers. Please don't make the same mistake I did.

Audi wants buyers to think they are for satisfaction but they only do things that is necessary just to say they have done it because they don't care if they have met the goal or provided customer satisfaction. I have been battling with them ever since my purchase but my concerns are not what they care to hear. I had to have a second delivery in which even direct, specified, unsatisfactory issues were not even addressed that I had pointed out in a written response. I wish I would have took my business elsewhere. Sometimes I wonder the true value of the whole deal.

I wish there was another rep I could make a formal complaint to but I am going to keep long for that. It almost seems as if a $60,000 price means nothing to the dealer about committing to satisfaction. I have had a repair done and the console piece pop right off the next day, which clearly was not attached properly, only to have the same issue serviced again in less than 2 months. I see why people buy BMW and Mercedes. The service is better, the agreement is firm, and you are not judged. They make it known to "please give us all 10's on the survey" at Greensboro Audi but they are less than 6. I like my car but the way I feel about how they treat me, sometimes I just want to sell it back just to rid myself of the association with Audi.

When I contact Audi to service the car, I was initially asked to take an appointment and no one at the dealership's service team took my call. Finally I found them and after testing the car, they told me there was a fault in the car's mechatronic system and that the part had to come from germany. After 2 weeks, they said they got the part and completed the repairs. I took the car and when I tried starting it after a few days, I got a transmission error message again. Weirdly, with my other set of keys, the car worked fine. When I tried contacting Audi, again no one responded. The service agent I worked with ** never answers to my voice mails. Overall I feel cheated and disappointed with Audi with a bad car and pathetic service... I am trying to get my lease terminated!

The dealer has been very accommodating but unless it fails or throws a code there is nothing they can do. Audi acknowledges privately there are problems with the CVT but I am guessing they don't want another recall on them. We are trying one more time before we get rid of the car and buy something other than an Audi.

4/5/15: The car is at the Dealership in Austin Texas - the Dealership says they have talked to Audi and both are trying to escape the manufacturer's responsibility to fix the problem. It seems that the only (implied warranty) 'service to the customer' that Audi will deliver is when threatened by a lawsuit (class action suit as prev).

In summary: The engine was maintained as required; the car was used as designed; the consumer fulfilled all their responsibilities; the engine (built by a prior-respected engineering company) failed - beyond all control of the consumer within a small portion of the design life of the engine. How is it not Audi's responsibility? Get decent Audi! Before another Class action suit gets kicked off.

Dealership & Audi headquarters keep telling me that, "The majority of today's vehicles use semi-metallic brake pads, which offer excellent performance. Because of the metal-to-metal contact involving semi-metallic pads, the sounds generated by the brake system under normal operation can be greater than the sounds produced by vehicles equipped with previous-generation brake pads. Depending on the local environment, weather conditions and individual driving patterns, sounds from the braking system may be more or less apparent. Frequent, aggressive brake application increases the wear of the brake components and can reduce the potential for brake noise. Frequent, light brake application allows glazing to develop on the brake surface, which increases the potential for brake noise."

I've tried that multiple times and even come down a very steep mountain pass and the brake noise didn't go away. Will never buy an Audi again and hopefully not everyone is treated as poorly as myself.

If any type of issue would arise that was questionable, they were experts at rearranging the conversation to avoid answering questions or resolving the matter. Most of the barely trained sales team were not even able to pretend that they had any decent level of manners or education. Multiple customers would complain about this but it was never addressed properly or effectively. The cars themselves? Lets just say that more than 30% had issues immediately after the sale. It is really hard to sell a car that a customer brings back the next day for service.

I called Audi Canada and was told that this problem is caused by extreme cold weather. The dealer told me to let it warm up for 30 minutes before driving it which makes no sense to me just to go to the corner store. I love my car but now feel very insecure when driving it. There is no recall for this part that keeps malfunctioning. If Audi sells cars in Quebec, then they should be reliable in cold weather. So much for their TV ad that boasts winter is Audi land!?!

So now I've had the swapped out A8L for 1 year. It too shakes, rattles and rolls. The stereo system faltered and they wouldn't fix it and denied there was even an issue. I took it outside to have it fixed properly and they denied the warranty claim. I will answer any and all questions on how horrible the car operates. The dealer network for Audi is abysmal also! DO NOT BUY AN AUDI.

One month later after repeatedly sharing my concerns to Audi of America and local dealership personnel, (customer experience, aftersales and service) regarding the financial implications (lowered resale value) of an engine replacement and requesting a replacement car. Audi has replaced the engine and offered me a few dollars to trade up to a new car. I find it very difficult to view this as an opportunity for the local sales team to sell me yet another "new" car at invoice of course.

On the surface, one might suggest this is a "generous" offer for such a loyal member of the Audi family. However, I have recently purchased (3) brand new Audi's since September 2012, a Q5 2.0T, a 2013 A6 3.0T and a 2014 SQ5. I pose the question is this an oversight on Audi part or does this speak volume for Audi's lack of respect for my business and others.

At just over 30,000 miles the clutch died without warning. This happened on a busy two-lane highway in a dangerous spot. Audi financial blamed it on driver mishandling. I have been driving manual transmission for 30 years and this has never happened. I am clearly capable of driving a stick shift. Happily my insurance covered it but for the deductible as Audi wanted to charge $6000 to repair. Finally, several months later the anticipated turn-in date arrives. I do everything I am supposed to: have the car inspected by Audi (which of course jacked up the damages); and turn it into an Audi authorized dealer (Audi Mohegan Lake, NY). The next day I turn in the plates and take this nightmare off of my insurance policy. I thought this was the end of my Audi dealing. Wishful thinking.

Five months later I get a call from Audi Credit stating that I never paid the final bill. I advised that I never received the bill. This is because, as they explained, they never sent the bill! I told them to send the bill, which was received a month later. They are now asking for $497.35 in late return fees! Conveniently the odometer statement, prepared by Mohegan Lake Audi does not have the turn in date on it. Audi decided to wait a month to pick up the car after I turned it in.

I have been back and forth with Audi Financial and Mohegan Lake and have yet to be able to get proof of the date on which I turned the car into Audi. My insurance (in deadbeat ex's name) shows that I turned in the plates to the DMV and took the car off the policy on 7/2 (days after I turned the car in). I cannot find my DMV receipt, cannot get an answer when I call NY DMV, and cannot get the paperwork from Geico showing that the car was removed from the policy because the policy is now in my ex's name. I am beyond frustrated! F AUDI!!!!!

The inspector spent over an hour inspecting every inch of the car. At times he actually pulled out a magnifying glass! I have leased many cars and have never had an inspector like this. I was outraged when he listed tiny scratches, a tiny ding on the side door and a hairline crack in the rear tail light. He gave me an estimate of what I need to pay for "Excess wear and tear." I kept asking him do define excess wear and tear. He showed me a tiny scratch on the hood that exceeded 2/3 of an inch or something like that. I kept saying that the tiny scratch is far from excess wear and tear. Finally I just grabbed his write and decided to call Audi myself.

About two months later, Audi called me asking for proof that I turned in my car. I asked her why they don't just get the information from Audi Manhattan where I returned the car. She said that Audi Manhattan is difficult to communicate with and it was easier to just get the information from me. I run a small business and do not have time to do someone else's job. I explained that Audi Financials internal problems are not my problem, but if I find the document I will send it to them. About a month later, sure enough, I found the document, made a copy and sent it to Audi Financial. I then get a bill 5 months later from Audi Financial for over $1,000. There were excess wear and tear charges AND they claimed I turned in the car 20 days late. (I turned the car in early.)

So the fighting with Audi financial will continue. There are a lot of hot cars out there. You don't need Audi. I have leased from Lexus and Toyota. I had no wear and tear charges with them and never had the car put through the body shop a week before returning it! DON'T LEASE FROM AUDI!!

Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing.

For a car with 420 HP, it sure isn't as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 don't. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts?

So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isn't good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, it's nothing out of the ordinary. Look up car reviews and be the judge yourself.

Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we don't care about you or your kids, in short. This car is unsafe and I'd just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! How's that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

I call in they find it strange only to find out that the horn cannot be repaired as the entire thing has to be replaced. On Friday the maintenance light came on. I take it in, they said 'Did you notice that your check engine light was on?' I said no as it was not on, they said 'Well we turned it off.' I said 'Is there a problem?' They said 'Well sometimes it comes on but we turned it off.' The next day my check engine light came on. The vehicle is due for an inspection at the end of the month. Yesterday I went to pick up my girl in school and the car would not start. I thought I needed it to get towed, finally it started.

I have send emails and left messages. No one is returning my calls. The only people that call are sales associate. When I tell them the issue, they said "we will have someone from service give you a call." No one has as of yet. The vehicle that I had purchased new I did over $8000.00 in repairs to get it ready for inspection. At the end after they told me it was ready the service guy calls and said, 'Your torque converter, the check engine light came on. We will not charge you for labor as this should have been noticed. We will only charge you for parts excess of $2500.00.' If this is not rectified, I will never use Audi of Mendham, NJ again and the marketing will be negative as word of mouth is the worst marketing tool yet.

I was very much looking forward to 5 more years of driving. A few days ago, the check engine light came on. Then there was a rattle. Then it sputtered. I took it to Valenti. They told me the camshaft was cracked and what I heard were pieces of it rattling around. The turbo had also gone. Oh - and my front drivers side tire was falling apart. That would cost, at a minimum, $4960, but it might be $9000 to put in a brand new engine. Then they revealed that on some Audi A4s there had been an extended warranty provided because of this camshaft problem - but not for my VIN number. And, they said, I have more miles on it now than the extended warranty would have covered anyway.

Well, if I had known the car was going to blow up, knowing there was this warranty might have spurred me to find another car. My $7,000-8,000 trade-in has now become worth $0. Audi said they would take it as a trade-in if I bought a new Audi. $1500. And then they showed us a bunch of cars and offered us the sticker price on all of them, no discounts. They had us over the proverbial barrel.

They clearly knew the manufacture of the camshaft was defective. We were not notified and were given no time to rectify this. We had the car consistently repaired at this place; they did not warn us of impending trouble. And then when it fell apart, we were told we could have $1500 for our car. Well, they said, “After all, it doesn't run. It's really not worth anything”.

I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me.

The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

Anyhow, we had the first convertible, an A4, for 6 years and there were no problems after they fixed a squeaky speaker soon after we took ownership. Otherwise, I remember the only issue was one side of the glove box, where the plastic hinge ripped a little, so it was hard to close properly. As for the A5 we've had now almost 4 years, the battery failed and they replaced it under the warranty (phew, beat the expiration date... that thing's around $300!). Also, the transmission seemed to jerk through gears, and they did spend 3 days (!) repairing that under warranty. The only other oddity is a silly thing... the black button that resets the trip meter... it's lost or peeled its paint and looks an ugly white. I'll definitely get that fixed soon before it's done 50,000 miles!

So, to sum up, these cars have been excellent to drive (note that we're spoiled after having had a Sebring convertible previously). I am concerned about the transmission not being as smooth as that in a new Honda Ridgeline we bought last year. So I predict we'll keep the Audi up to two years more but next time, I think we'll LEASE the next Audi or maybe even a BMW.

Took the vehicle to my local dealer and they found wiring then was repair when the vehicle had only 10,000 miles and paid for by Audi Corp. Spoke to the Sales MGR and SVR MGR and was told there is nothing they could do. I opened a case with Audi corp and was told the same thing even though they paid for the original repair. I now have to pay to repair poor workmanship by Audi trained techs for faulty work. I will never buy another Audi and hoping everyone else will boycott their product.

One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car.

I was told "We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer," and my car has little to no value without the engine. I am without a car, and can't get my car back unless I pay for the $2,000 that didn't resolve the problem. It seems reasonable to me that a car, "built on performance" and "truth in engineering" should last longer than 4 years, particularly when properly maintained as mine has been. Further, "dependability" in a car is an "assumed" concept that Audi touts in ALL their media.

I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is "We understand your frustration, and these issues are no fault of your own", though I have to pay for them. The service department admits that my car has a "history of repairs" way beyond the normal range for an Audi, but there's nothing they can, or will do. I clearly have a poorly engineered car, that can't be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) won't stand behind a badly produced car, and rectify a bad situation.

On attempt 4 I was told drive 100 miles and bring it back, didn't make 100 miles, and broke down on the side of the road. I was told the timing chain was no good and needed replacement, then I don't hear from the dealer for weeks. Dealer called 2 weeks later, saying rings, pistons and values need replacement, FOR EXCESSIVE OIL CONSUMPTION! 2 more weeks and I get a call from Audi USA that they WILL NOT ship the car to me in California. The car is in IL, ruined my family's vacation, and now its stuck there. Audi has even now backed out of their offer to "make a deal on a new Audi" even though I will NEVER buy another Audi. The car is junk, bad dealers, and horrible customer service.

Audi Canada suggest it was the wiring harness or computer that could have been making the issue and offered to pay 50% of the total cost. Even though this should have been covered under warranty in the first place, they would not budge and gave me an ultimatum that if I didn't accept the offer, they would retract it. Even worse, after agreeing, I asked if this would be a guaranteed fix. They said, "No guarantee and no refund if this did not fix the issue." So, less for me.

I will NEVER buy an Audi again. I love the look and feeling of the drive, but the customer service was absolutely brutal. Never have I been treated so poorly for such a top price item. I was basically speaking to a brick wall when dealing with Audi Canada. The dealer was great but had to abide by Audi Canada. Seriously, think twice before you buy an Audi!

At 60,000 control module for auto door lock and alarm failed - quoted $525.00 repair. I decide to manually lock and unlock driver door. All other doors locked properly but the alarm would not set without manually locking the driver door. 110,000 mile driver side power window actuator, $350.00. 115,000 oil sensor/plug $690.00. Next rear fuel pump located in gas tank, $800.00. Now the car is dead from camshaft failure at 135,000 miles. The dealer quote is $11,200.00. I've driven many makes in 40 years of car ownership: GM, Honda, Acura, Lexus, BMW. None have left me stranded by the roadside. Acura, Lexus and Bimmer easily exceeded 150,000 miles. I'm headed back to Acura or Lexus after I figure out how to dispose of the Audi A4 occupying a space in my garage.

In June of this year, the Sunshade fell off the rail again, brought it back to the dealer, waited a week for the repair. Literately a week after the vehicle was picked up, the rail came back again, the car was in the dealer for another week. Now the problem come back again. The car is a little over 1 year old, barely driven with only 6000 miles. Went to the dealer to complaint about the issue and see how they and AUDI will address the issue. The response I got was: this does not affect the drivability or the safety operation of the vehicle. I could always bring it back to the dealer and get it fix.

I am extremely disappointed in the brand and its customer service focus philosophy. Especially as a luxury car dealer and manufacture, this is definitely not the way to address the issue. 60K investment and what I get in return is constantly going back to the dealer for the same issue. Even with me addressing the issue, their response is tell me to keep going back. I don't have the time for all this, definitely not a good ownership experience. I am very disappoint in the brand and the experience. Stay away from AUDI!!!

If I am wearing a soft sporty shoe, I still cannot bring the car to a smooth stop. Forget about it with firmer dress shoes. It's a horrible experience. Guess what? They just gave me a loaner, after I complained about the brakes. It had 400 KM on the odometer and the brakes did the very same thing? They told me that it had to do with some brake technology. I say nonsense. This appears to be an endemic problem. It's unpleasant and dangerous.

Now I am going after them through an attorney that specializes in CA lemon law. Audi customer service is DISGUSTING. I get that a man made car can have issues but it's how they handle it that is the problem. Do yourself a favor and give your money to BMW.

Audi advised the dealer that my Audi, which only has 40,000 miles on it, was consuming a normal amount of oil, and no further repairs were needed. The dealer advised the oil light would continue top come on, just bring it in and get it topped off when it does. They also offered to buy my vehicle back at a lowball auction price. Audi is a joke of a corporation that could care less about their customers. I would never recommend a Volkswagen or Audi to anyone as a result of being treated in this manner.

After 3 days in Venice we decide to buy a GPS for 150 euros and continue our holiday (Italian audi dealer check and top up our oil Castrol edge 5-30W ONLY SINCE the car was new 1500 km). Later on the 10th of May 2014 we arrive in a nice city call Brasov in Romania and the engine stop with no engine sign on. We call a service. They come to investigate our case and surprise they check the (ENGINE 135000 miles) timing chain and the top (plastic) tensioner. It was broken into pieces damage @ few 3000 TBC. We left the car in Romania and return to Jersey Channel islands UK by plane.

The conclusion is the audi company diminish our entire holiday + 4500 into parts and labor cost. We plan to pay a visit to our insurer as we have full comprehensive insurance on the car + travel insurance, hoping they will do something for us as the car is not in the warranty anymore..... So the conclusion is what can get any WORSE than buy and drive an AUDI on a "peaceful" holiday .... WHERE IS THE GERMAN QUALITY????? It never been probably.

My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.

I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

The next morning, I went to pick my car to the dealer in Greensboro and when I told the service adviser that driving over the speed limit is my problem and that the car is supposed to handle higher speed than 80 mph, I was very impolite and he threw the document of my car on the desk. When I told him that he has to be polite, he told me ** YOU. My reaction wasn't really polite and he told me again ** YOU and he was intimidating me. Only the intervention of the manager of the service at the location stopped him.

After this issue, in any case the AUDI Dealer changed the front rotors and pads in 2 weeks. After 2000 miles, I had the same problem and on February 2014 I went again to the AUDI Dealer in Greensboro (NC). This time, the service manager told me that I have to replace the back rotors and pads. On March 2014, after the changing of the back rotors and pads, the car had the same problem and was very dangerous to drive it. I have many witnesses that can testify that wasn't possible to safety drive the car. I went again to the dealer and at the end, the service manager told me that this defect was normal. I also wrote to the customer service at AUDI without any positive answer, only words. On April 2014, I tried to trade the car at the AUDI Dealer asking for a different car without this problem. The valuation of my car with only 12000 miles was ridiculous. At the end of April, I trade my AUDI with a brand new Maserati, and I am very satisfy. I will never buy another AUDI.

Upon further research, discovered there was a class action suit to a poor design on the CVT Automatic Transmission, which accused Audi of concealing problems from consumers. Audi denied allegations but agreed to reimburse some customers...mmm. An indirect admission? We unfortunately discovered this settlement too late in the process as a result of no communication or proactive involvement by Audi. We have no recourse on our initial investment which equaled to 1/2 years of college tuition. Although my daughter did enjoy her 3 1/2 years driving an Audi at college, the reliability and disappointment by Audi America not supporting their Audi brand will forever taint all of us. Audi will be viewed as the inferior German car that can't be trusted.

Closing note: Daughter is about to graduate college and she is considering her purchase on a new car when she starts her job. Her final will not include Audi, but a more respective brand this time around; BMW, Mercedes Benz, Mini, Lexus? We, our friends and anyone else we come across who may be interested in an Audi, will certainly hear the story of our college student deceived by Audi's "Truth in Engineering". No such thing!

Overall, Audi builds a really great car - but, Audi of America customer service is terrible. In our free market economy, the result is Audi is losing a paying customer. Sad and a pity, but dealing with Audi of America has shown my wife and me that they really don't care about after sales customer satisfaction. We are only writing about our experience and resultant decision to not buy Audi products in the future. For the readers of this review, we can only highlight our saga and ask that you draw your own decision. Thanks.

Over the summer of 2013 the light started coming on every 2 weeks and I started topping it off myself because I couldn't keep running back there and getting into work late. I have had the oil changes done at the recommended intervals, always at the dealer. In Sept 2013 when the light came on again, I took it in and told them it had been coming on every two weeks for a couple of months. They said they would watch it again, and when it came on every two weeks, they did the oil consumption test for the second time. I had to pay for phase 1 and wait for the light to come back on which I did. I had it in two weeks ago for phase 2 and at that time the engine light had also come on. The car failed the oil consumption test and the catalytic converter needed replaced.

I have an extended warranty which covers the catalytic converter, but they said the oil consumption issue was not and now I am over the original warranty. They were going to "try" to get Audi to do something but that was over two weeks ago and the oil light came on again. I had to wait for the catalytic converter to come in and they don't want me to bring it in until they talk to Audi. How long does it take to make a phone call? In the meantime, I am afraid of my engine seizing, which I have heard has happened, and I am tired of having to run to the dealer every other week.

I have been in that place more than any other service department combined with all the cars I have owned. I am a 50 year old professional woman who takes meticulous care of my cars and this is absolutely absurd! My son is soon to get his license, and I certainly do not feel safe having him drive around in this vehicle. I have done research on this issue and I know there are a lot of unhappy Audi owners out there. I have been waiting for a class action suit to come about. Hopefully I qualify...

Just a footnote...my daughter had a VW Passat when she first started driving and we had so many problems, the dealer took it back, and sold it at auction (He was a friend of the family though)! Sorry for the tirade, but I have reached my wits end! Today, February 22, 2014, I received notice that Audi was not going to assist in any way and the dealer may pay half of the cost to replace pistons and rings? Half? First of all half of what? I have no idea what the cost is going to be... I can only imagine it's very expensive. Second, this problem has existed since the day I bought it and it was still under manufacturer's warranty at that time. I don' think I should have to pay anything for what is obviously a defective engine. I can't even sell the car in good conscience, but I am truly at a loss here and infuriated. Where is the consumer protection here? What are our options? Help...anyone!

March 29, 2013 - The car died while driving and would not restart. Pete, my son who does not own this car but was driving the car at the time, had the car towed to Barrier Audi. They confirmed that the engine would not start and told him that the engine would have to be torn down in order to determine the cause and extent of potential damage.

April 16, 2013 - My son received the following email from Dave (service writer) at Barrier: "I spoke with Gary this morning and he informed me that you had emailed him asking for Audi to assist with this repair. Gary has asked me to get authorization from you to do some tear-down so we can determine exactly what needs to be replaced. Essentially you would be agreeing to cover the labor costs ($900) to tear down the engine. Once we know exactly what needs to be done, we can approach Audi and ask for assistance. They may help with some financial assistance but please understand that they may choose not to participate as well and in that case, if you chose not to proceed any further, you would be responsible for the costs of the tear down. Please let me know if you would like to proceed."

April 17, 2013 - My son replied to Dave's email: "Let's go ahead with the tear-down. Sorry for the delay in response. Between work, kids, and wedding planning, things have been a little crazy." June 2013 - My son told me that he had been trying to work with Barrier and Audi Customer Experience to determine what options may be available to repair the car other than the $7,000 estimate that was provided to him by Barrier Audi for a new engine. There have been ongoing problems with the engine in this car from the time it was new, and all we were told was to put oil in it whenever the light came on. Apparently Audi refused to even have a conversation about options for assistance in this repair until he produced every receipt for every quart of oil he added to the car approximately every 500 to 1,000 miles over the 107,000 miles it was driven. He had requested service records from both Larson Audi and Jobs Audi, but received no response from either. He had no work order from Barrier Audi and no invoice.

June 27, 2013 - My husband and I met with Dave, the Assistant Service Manager at Barrier Audi. We told him that Pete was not the registered owner of the car; that I was the registered owner. Dave clearly had no interest in a conversation other than "Bring all of your receipts" for every quart of oil ever put in the car. What we told him was that we were longstanding Barrier customers and understood that they got pulled into this when the car died. We told him that all we are asking is for Barrier to help sort it out with Audi since they and we all know that there is a well-documented problem with this engine. We also told him that we first leased it from Audi Financial and then purchased it from Audi Financial so Audi has already made a lot of money on this car. He turned red in the face a lot but would absolutely not engage in conversation. We asked him why anyone that we know would ever buy another Audi and he said he didn't know. He did not provide the Service Order or provide me with an invoice to pay for the engine tear down. He did not ask me to take the car home. We left with no further resolution.

July 26, 2013 - We were told by the service writer that that there is a tech at Barrier Audi that is interested in buying the car as is. We did not respond. We are continuing to try to get service records from the other two Audi dealers. August 21, 2013 - I realized that I did not receive a monthly statement from VW Credit for the Audi. I made an online payment on August 21, 2013. September 4, 2013 - I received a certified letter from VW Credit stating that they had my vehicle and were going to sell it because I broke promises in our agreement. Since no one had tried to contact me from Barrier Audi, I was stunned. I called VW Credit and spoke with Brandon. I asked him what promise in our agreement was broken and why they had the car and planned to sell it. He did not know. He transferred me to Audi Customer Experience when I requested that I speak with someone at Audi.

I was transferred to Audi Customer Experience. Andrew, the representative who took the call, did some research and told me that Careful Asset Recovery had the car. He also told me that he would have a release processed so that I could pick up the car and bring it home. He said that they would waive the Voluntary Surrender fee of $250 and that there would be no storage charges. He said that he would look into the circumstances that caused the car to be picked up and call me back. He also said that he would get the service records from the other dealers.

September 9, 2013 - We had the car towed home to my house. All of my son's belongings were missing from the car. September 23, 2013 - After not hearing back from Audi Customer Experience, I received an email from Audi Customer Relations Center asking if I was pleased with the resolution of my case. I responded extremely negatively and told them that the case was not resolved. September 23, 2013 - After not hearing back from Audi Customer Experience, I found that Andrew had left a message on the wrong phone. I contacted Andrew and asked about the status with VW credit. He told me that when he contacted Barrier Audi, they told him unbelievably that they had no knowledge of the car. He had not received any of the requested documentation from the other dealers. He transferred me to VW Credit so that I could determine the status on the account there as he had no organizational responsibilities for them. VW Credit was closed for the day.

September 24, 2013 - I called VW Credit to get status on the account. I found that over $1,000 had been added to my credit account. Dana did not know why and did not know why I had been charged $250 as a voluntary surrender fee when I had not surrendered the car, and in fact, had no idea that the car was being towed. Dana said that she would call me back after she researched the charges and that it might take up to 72 hours. I was told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I have never seen the work order nor bill for the teardown. VW Credit seemed startled that I had no information nor requests for payment from the dealer, but they also clearly could not find any such communication in the records.

September 25, 2013 - Dana from VW Credit called back and I asked what the charges were for and was told that they were: Collection charges (I told Dana that they could not be collection charges since the account was current. Dana agreed); Storage charges (I told Dana that they could not be storage charges since Audi Customer Experience had them waived. Dana agreed); Service charges from Barrier Audi who had said that they had no knowledge of the car (I told Dana that I had not authorized any work, nor had I seen any invoice. Dana agreed that these should not be service charges but that Barrier Audi had the amount placed on the account.)

I was also told that their records stated that Barrier Audi had contacted them (VW Credit) to have the car towed. I was then told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I told her that I had never seen the work order nor bill for the teardown. I had also not been asked to pick up the car. Dana seemed startled that I had no information nor requests for payment from the dealer, but she could not find any such communication in their records either. I asked what reason Barrier Audi gave for their actions and Dana said that they could not locate a reason in the file. I asked if they made a habit of towing cars with no reason and was told that they typically simply do as the dealer requests.

I asked if VW Credit was aware that in Washington state, no one can be charged for car repairs without a signed work order. I was told that they do not know about laws in the state of Washington or any other state and that I would have to take it up with Barrier Audi. VW Credit waived the $250 voluntary surrender fee and tried to conference Gary **, the Service manager at Barrier Audi. He was not available. Dana left a message for him to call her back. He did not call her back. I did not receive a statement because VW Credit thought that they still had possession of the car. They were surprised to hear that I had the car at home. They said that they would put a rush on sorting out the account. I filed a complaint with the Washington State Attorney Generals office.

October 7, 2013 - I received an email from the Attorney General's Office with a letter attached from Audi of America. They stated that since I had not provided the service records (which had been requested from the two dealers weeks before and not received) that they could not do anything. They also stated that the VW Credit issue was completely separate and not their problem. Mr. ** also stated that he had no response from VW Credit. October 9, 2013 I received an email from Andrew with two attached service orders from Larson Audi and Jobs Audi as requested by him September 4th and by me in June.

October 21,2013 - I sent an email at Andrew's suggestion to request a time to speak with Mr. **, the Barrier Audi Service manager. October 23, 2013 - My husband and I met with Mr. ** in his office on October 23. He acknowledged that there are three known issues with the engine that is in my A4. He detailed the issues. He stated that there were fixes for two of them and he did not know if they had been applied to my car. He also told us that Audi had told the dealers that the extreme oil usage in the car was normal and that oil should just be added every time the light came on. Audi later told them that it was not normal and that there were things that needed to be done to correct the problem. Given these problems, we were told that the engine warranty had been extended to 120,000 miles. This was the first time that anyone had told us about an extended engine warranty.

Mr. ** told us that he was not aware that the car was being towed until the two truck driver showed up and asked for the keys. He said that they had no responsibility to notify the registered owner and in fact, we were told that it was not their responsibility to determine the registered owner of the car. This is notwithstanding the fact that we told his Assistant Manager back in June that I was the registered owner of the car. He maintained that Barrier did not have the car picked up. He also told us that Barrier never charges storage fees, nor do they file mechanics liens because they are onerous in the state of Washington. He also maintained that he had no idea about how any additional charges wound up on my credit account. He said that VW Credit must have initiated the car pick up. This is unlikely since VW Credit had no idea that the car was at Barrier Audi until contacted by Barrier Audi and the account was current.

I asked him if he would assist us in getting the funds, presumably for the unauthorized work, separated on the credit account. He said that he would try but that he really had no influence with VW credit. I told him that I had still never received a copy of the work order nor an invoice. He said that he would take care of that right away and print it while we were there. He brought it up on his screen, looked at it for a minute and told us that he could not print it because his PC hung. We asked if he would email it and he agreed. He told us that he would contact the local Audi representative to see what could be done and that we would need to supply the work orders. We told him that we would email them which we subsequently did. I also asked if he would provide the detail of how the car came to be towed. We did not receive the work order or invoice.

October 29, 2013 - I received a response email from Mr. **. He listed the additional service information that is required by Audi and told us that from now on we were to deal directly with Audi. The work order was not provided, nor was an invoice. October 30, 2013 I responded to his email and asked him again to provide the work order and invoice. I also asked him to provide the detail regarding how the car came to be towed. I received a response from him. It had the work order attached as well as the email that my son sent back in April to ask them to tear down the engine. The only detail provided regarding the vehicle pickup is:

"While we would have liked to contact you, we did not have any personal information of yours, Peter was our only contact. Because the car had been sitting on our lot for 4 months we found Audi Financial was the legal owner of the vehicle and contacted them. Due to privacy issues, they do not provide us with your personal information. 1 month later Audi Financial paid for and picked up the vehicle. As far as personal possessions that is something you will need to talk with Audi Financial about as they took possession of the vehicle."

I contacted VW Credit following this email. According to them, Barrier contacted VW Credit in July about having the car picked up. This was shortly after the offer to buy the car by a service tech was received and ignored. They knew who the registered owner of the car was and made no attempt whatsoever to contact me about the situation. I contacted the Better Business Bureau and asked for the charges to be reversed from the account, reimbursed for the towing charges to bring my car home and the cost of my son's stolen possessions. They continue to say that it is not their problem.

The Audi dealership stated that they had to recently service 4 engines that had timing problems and think they will see more as the Q7's age with miles. I just want to know if anyone else has had the same problem with the timing on their Q7 3.0 or 4.2. If so, please contact me. Want to hear your problem and how it was resolved. My miles is about 74,000 miles. I think Audi will need recall or repair or class action suit is needed. 2014 is coming and the 2007-2009 will hit higher mileage and should all have problems with these thin timing chains.

Purchased the 2013 Q5, fully optioned for around $90K AUD, as a tempter to buy from this dealer, they gave me the Audi Corporate Package - (3 years free service and invitations to corporate events, race days, family days etc.). Noticed in the first 3 months when I went out on long drives, the Sat Nav was giving out inaccurate road directions, wrong time estimates for arrival, in some cases up to 2 - 3 hours difference. On a highway that a bypass built some 4 years ago, when I was on that bypass, it didn’t exist on my maps, according to the Sat Nav on was driving on farmland, but clearly I wasn’t - it was obvious the Sat Nav had software that was many years old.

When I went to book my first service - I was told that the first service was going to cost me $1000 (this was some 9 months after I purchased the car), I said NO I get free servicing for 3 years, he said NO, I can’t see anything, so you have to pay, so I showed him my Audi corporate card and then he says, oh yes okay, it’s free. I tell him that the Sat Nav needs an upgrade because it’s so old - he says, that will cost $800 - I tell him the car is brand new when I purchased it - in fact it wasn’t even on the lot, l was waiting for it to arrive from Germany, that’s how new the car was - he said, it’s a spare part and so you have to pay $800.

I speak to the sales guy who sold me the car - he sympathizes, says he will see what he can do, but invariably the expectation is the consumer needs to pay - I never hear back from him. I call the General Manager of the dealer and he bluntly states, it’s a part you have to pay for it - that they sold the car as is from the manufacturer. So I call Audi Australia and they say it has nothing to do with them, that the sale was between myself and the dealer and I have to take it back there.

I call Australian consumer affairs, they send out an officer and he negotiates a compromise that I pay 50% of the retail price of the upgrade - I refuse. Matter is before a tribunal hearing later this month. I call Audi Australia and say in 11 months, I have never been invited to any Audi event, any family day, race day, corporate function, yet it was part of the purchase price of the car and influenced where the car was purchased from. Audi Australia calls back - oh yes we see we didn’t do that, well we will make you a priority for the next event.

To this day, priority has not equated to definite, nor have I been told what event, or when it’s at - nor by virtue of the fact that I hold a valid corporate Audi pack, that I should be invited to attend that event anyway so nothing was been offer to compensation the last 11 months - so now the hearing will be on 2 counts. I am told by Audi, that Audi upgrade their software on the Sat Nav every 4 years and I purchased my car on the 24th of December 2013, and the global upgrade happened on the 14th of Jan 2014, so it was just bad luck for me.

One of the many claims is that a product was sold that was not fit for purpose and the selling a car as is, doesn’t apply to a new car, it needs to be fit for purpose and the reasonable intention of purpose. I would never of thought a company like Audi would conduct itself in the manner above, I am quite appalled and hence the litigation - this issues themselves aren’t big issues, but the conduct of both the dealer and the corporate company are appalling and rely on the fact that over here, people may think it’s too expensive or not worth the time to take them on - well game on Audi! Having said that, the Q5 is a fantastic car, one of the best I have ever had, but will never buy another one again!

4,500 miles and the navigation screen wouldn't rise from dash because of a motor failure. 3 days of downtime. 7,000 miles - My dash lit up like Christmas lights due to a mysterious computer glitch. Towed again. 2 days of downtime. Mechanics couldn't find cause. 10,500 miles - Trunk doesn't open due to a motor issue. 1 day of downtime. 14,000 miles - Right side Hella made headlamp housing needed replacement due to moisture build-up. This happened on my Mercedes too at 22,000 miles. I have never experienced any problems with Koito or Ichikoh headlamps. 1 day of downtime. 16,000 miles and it's Christmas lights again. All lit up and no engine. Towed again. A sensor was replaced after 2 days. 18,200 miles - HVAC failure. Aluminum die cast compressor clutch cracked and needed replacement. Since then a slightly noticeable noise when operating. It used to be dead quiet. Dealer disagrees... 19,000 miles - Super annoying rattling and humming coming from passenger side door. Loose component found in window regulator. Simple fix.

I guess this is a common situation with Audi quality and reliability. For a price inching near $105K, I expected a high quality product. I was wrong. My decision to ignore all the consumer review agencies was indeed a stupid thing to do. All of the repairs were done under warranty. The time without my A8 due to quality issues is ridiculous. The headaches of going back and forth to the dealer is unacceptable. It's the very last Audi I will ever own. Colleagues and friends never have issues with their Lexus/Toyota, Infiniti/Nissan, and other Japanese makes. My 2007 4Runner with 77,000 miles had absolutely ZERO problems. My 2010 997 had a few issues but nothing near my Audi. My brother's Acura TL has had zero issues. I've decided to get rid of my A8 this month. I'm going for the Lexus LS F Sport. It may be a bit boring compared to the Audi, but I'm tired of wondering what's going to breakdown today! I am convinced the Germans should rely on Japanese suppliers for electronics! The Germans have the greatest ideas but they're poorly executed...

On September 20, 2013, while driving at highway speed, I hit a truck tire tread which was unavoidable. The impact nearly lifted the car off the ground as the tire impacted the bottom of the car several times. The engine compartment guard, splash guard, has 4 bolts holding it onto the front frame and all 4 were sheared off due to the severity of the impact. I had the car towed to Bell Audi, who numerous times assured me they had made a complete inspection of the vehicle and replaced the 4 bolts as well as removed a nail from one tire.

I got the car back on Saturday morning and notice a rubbing/whining noise coming from under the car. Being that this vehicle is our only car and that my wife and I work 6 days a week, we could not bring it back to them immediately. I called to make an appointment 2 weeks later as the noise suddenly got worse. I was told that they were very busy and could not schedule me for 4 more days. I insisted this was an emergency and I was told to bring it in on Monday.

While on the way to work Sunday, and without warning (no check engine light warning) thick white smoke began to billow from the car. Fearing that the car had caught on fire (luckily it did not), I immediately pulled off the road and had it towed in to Bell Audi. After an inspection of the vehicle on Monday, I was informed that the repair cost was over $13,000 (2 turbos, 4 oxygen sensors, 2 catalytic convertors and a turbine plus labor)! Meanwhile, I had reported the collision to my insurance company.

All my other dealings with Bell Audi had been positive until this one. All the people I had dealings with when I went to get the car back were horrible. The service manager and his boss insisted that the damage wasn't due to the collision but to the age/mileage of the vehicle and that it was our fault, that they did not miss this damage in their first inspection. They laughed at me and my wife! To them, it was just a coincidence that this damage occurred after the collision. They were rude and insensitive and it appeared that they were just interested in covering up for poor service.

Every person with knowledge of the inner workings of turbos insists that they do not fail all on their own, that the violent impact caused by the collision with the truck tire would have been sufficient to damage the turbo internally. Needless to say, because of the careless nature of the inspection and reporting of the damage, my insurance company is mirroring the Bell Audi report and not paying the claim.

We were livid. We took the car to Long Beach AUDI for 2nd option again. Our Audi A4 is a great car, handling is great. We are actually considering another Audi. We will NEVER return to PACIFIC AUDI again to buy or to have our car serviced. They always tried to gauge us. There was always a problem, if not one thing it's another. We had to bring it to our mechanic for a 2nd opinion because we don't trust them, this time we took it to Long Beach AUDI. Read more if you want to know how much Long Beach AUDI charged us to fix the oil problem.

Less than 3 years later with only 85,000 km (approx 52k miles) on the odometer when I took the car in for a regular scheduled maintenance I was informed that there was a broken piston. The dealer was quite sympathetic and acknowledged that they had never encountered this issue with such a relatively new car. They said they would make a request to Audi to defray some of the substantial costs involved in the repair.

Audi replied that they would not consider helping in any way because (1) the car was past the warranty (85,400 warranty apparently is until 85,000 km) and (2) the car had been electronically chipped. Notwithstanding the fact that the tuning was done by an authorized Audi dealer and I had been assured that it would not affect in any way the warranty there has never been any suggestion that the tuning could have led to the piston breaking.

In communication with Audi they completely disavowed any meaningful relationship or joint responsibility with the dealers claiming that they are 'independent' operators. The fallacy of that assertion is obvious to all but the most credulous. It appears to me that the broken piston in such a new, well maintained car is likely a manufacturing defect. Audi refuse to acknowledge that but do implicitly admit that a broken piston is something that Audi owners may expect with no hint of apology or assistance. Quite the attitude from a so called luxury car maker.

In summary I am out $10,000. On the Audi ledger they have lost 3 customers within my immediate family not to mention the scores of business colleagues and friends who are only naturally curious to know why my expensive new car was off the road for 3 weeks for repairs. Incredibly, Audi have managed to turn an Audi aficionado into someone who doesn't have a good word to say about them. All for the sake of a small contribution to my repair costs. At least BMW/Infiniti will be happy.

I thought that Audi would work to resolve the issue as a warranty issue, they did not. Research specific to the 4.2 seems to confirm that there is an issue with the timing chains and tensioners for that engine, though nothing official from Audi. Audi would cover only 50% of the parts to replace the motor. When I called Audi customer service, I was told that there was nothing they could do. I have owned Porsche's, Mercedes Benz, Toyota's, Ford's and Chevy's. Up until July 5, 2013, my A6 is the only car I would buy again, until today. Not standing behind a product is not what I had expected from Audi. It seems that when Audi says truth in engineering, it's just marketing. Audi has graciously offered $3,500 toward a new vehicle.

I am bothered by the fact that Ashley with Audi Financial Services stated that she would have never agreed to sign a contract like the one that I was led to sign by the misrepresentation of facts. She also stated that the amount that was calculated for my 2010 A5 was more than what the normal payment should be. In referring to my contract and the terms, she stated that she had never seen one like this before. Jim, the manager at Audi Financial Services, stated that my true intent to purchase the car instead of leasing was evident by the fact that I made a down payment of $26,124.00. He also stated that he wished that there was something that he could do, but that his hands were tied. He advised me to contact Audi USA and/or the dealership to address modifying the contract terms and purchase price based on the information that had surfaced. Since the dealership has shown that deceptive and misleading actions were conducted in order to have me agree, I contacted Audi USA.

Since then, I have been working with a representative named Rob. While he is nice and very apologetic, I feel that my efforts to work in good faith are potentially one-sided. This conclusion is based on my last conversation with Rob, in which I welcomed him to please pull the recorded conversations between Ashley, Jim, and myself to verify that Audi Financial Services agreed that my contract was written to be unfair to me. He stated that he did not think that it was possible for him to. He also stated that he would try to see what, if anything, could be done to modify my contract. I advised him that since my decision to enter into a contract with Audi of Columbia was based on misleading, false, and/or undisclosed information, if I would have been made aware of the true nature, costs, and terms of the contract, I would have never agreed to sign.

Based on today's fair market value, Audi USA has been paid in full, but instead, I am being informed that I, in fact, owe an estimated $23,000 more, not including interest and finance charges. I am now being placed in a situation with Audi where I am being forced up against the wall to either agree to the grossly-inflated price, or watch Audi take possession of a car that is technically paid for due to the fact that my contract ends on 06/13/13.

November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.

18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?

23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.

**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**

9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.

9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what he's talking about, and with a new part, sometimes they give off a smell and I was to do what he said...

I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car...

I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldn't move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that she'd allowed me to take this vehicle back when they hadn't done anything to it by way of repair... Mark's excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out?

Gemma said she wasn't happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)

2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.

21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldn't start. Once again, the car is towed, and we're told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.

4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation it's been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.

22nd April... My car is brought back. I'm informed that they couldn't fit the new part as it didn't work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldn't apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.

29th April 2013... The car is brought back with no damage and the drive of it seems ok.

6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... I've told them I'm fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as I've been told on at least 5 occasions it is 'Not fit for purpose', I called Audi and asked what my next step is as I believe I've given Audi more than ample opportunity to repair my vehicle, which still hasn't happened. I have done everything Audi has asked of me and some and now I can't take anymore. I can't continue to put my children into something that I don't trust and is so unreliable.

On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I don't feel I'm getting any further forward so Trading Standards' Tanvir has requested that he take over this whole case. He's advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I don't want to go down this route.

Last month, I contacted Martin Winterkorn's P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasn't the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesn't care about customers... service... duty of care, so I've sent everything over to Motor Codes and they're investigating.

Sorry, it's so long-winded, but I wanted to get all the details in. Does anyone know if there's anything else I can do? Thanks, guys.

Apparently, Audi America is instead intimidating dealers, directing them to not touch the car or refusing to pay them for warranty repairs unless they buy into the deceit that is part of the game of concealing rather than admitting and resolving these recurring problems. I suspect that these problems may result from there being two classes of vehicles coming of the A8 assembly lines in Neckarsulm, Germany. The vehicles sold to Diplomats and dignitaries, limousine services, top Audi executives and engineers may receive vehicles built when the assembly line may move at one (slower) speed or the more awake shift employees, and the rest of us, well, we get a mixed collection of manufacturing oversights and defects, hopefully not too many in any one vehicle.

I suspect there is also a schism between the engineers, mechanics and the 'bean counters' as the integrity of the engineers and mechanics would almost certainly be willing to admit and resolve these nagging problems. What appears to have happened unfortunately is that the manipulator/managers have decided they can disguise the flaws, claiming "as designed" and suppress any information which would cause buyers to think twice before buying into a flawed brand.

A specific issue here is a new vehicle purchased from Audi of Fairfield, in Connecticut last summer under the Audi European Delivery Program, delivered at the Ingolstadt, Germany factory in June, 2012 and subsequently driven around Europe and shipped to the USA and Connecticut. The vehicle was delivered in the USA in November 2012 at Fairfield, Connecticut.

Repair requests have been made in Berlin, Amsterdam, Fairfield and in Vermont. As of the beginning of February 2013, Audi of America has now directed that two different Audi dealers not service or "touch" the car to implement any of the needed repairs. Audi of America appears to be gaming the Lemon Law system of requirements where a car has to be documented for three or four visits to the dealer to attempt repairs prior to invoking a state Lemon Law. This might also explain why several dealers in Europe had serviced the car and were requested in writing to address some of these issues, yet nothing was documented which would satisfy the lemon law requirements. Dirty pool!

In summary: Seat sensor - airbag deactivation, outside mirror heat not working, tranny hard downshift when slowing, radio station refresh, cell phone loss of pairing - persistent, console rattle, door close/locks malfunction when cold, clunk (repeatable) on acceleration from stop, MMI system fails to play .wav and .flac files, interior headliner lights flicker, front suspension rattles on rough road, and intermittent seat belt warnings failure.

Issues identified in detail:

The front passenger seat disables airbag protection intermittently when 115-pound person is seated. It is a recurring issue since June. A mysterious knock/clunk behind the dash is evident on every acceleration from a complete stop. Probably caused by the motor mount or strut tower yet, buried deep behind the engine. It is a recurring issue since June.

Since the transmission program changed in September, prior to US delivery, there is a hard downshift when slowing and when engaging reverse on a hill. It is worse than the original programming yet CT dealer and Audi America refuse to document what software version was installed at European delivery and what change was made in Connecticut after arrival in USA. It is a recurring issue since November.

The central 'touch' locking fails when weather is cold repeatedly during December and January. It is a recurring issue since November. Radio stations on MMI do not refresh when traveling from city to city, requiring changing to frequency mode selection and then dialing across the entire band to locate a station. It is a recurring issue since November.

Bluetooth pairing with cell phone fails intermittently approximately 50% of the time, despite having replaced phone with an older model, for one on the Audi approved list. One cannot re-attempt pairing while driving due to safety interlock. It is a recurring issue since November despite 'software upgrade', which seems to be the catchall phrase without actually documenting what issues are designed to be fixed by each 'upgrade' as is common practice in the computer, photo and network hardware industry.

The MMI system fails to play .wav and .flac files despite assurances by the salesman that this functionality was part of the MMI as it was in a prior documented software versions. It makes no sense whatsoever to pay for a premium B&O sound system only to discover that the system only plays MP3 and other compressed files. Audi America staff went to the extreme to ask the salesman to search his email history for a paper trail of the (verbal) assurances and then had the salesman mysteriously forget and now denies having ever made such assurances. Dirty pool indeed.

Other issues identified are: outside mirrors heating fails to melt ice or clear fog, persistent vibration / rattle in center console dashboard, interior headliner side lights flicker when set to dimmest level, front (left?) control arm(s) or strut rattles on rough road surfaces, car 'whoops" when driving over any bump or speed bump after start - diminished after warm-up, and seat belt reminder warning sounds only work intermittently.

All in all, the vehicle incorporates very impressive and even amazing design and engineering. The sad and inexcusable disappointment is the stance taken by Audi of America in their efforts to hide, disguise, deny and then frustrate repair attempts. Brad **, to be specific, is preventing this lemon from coming to the attention of CEO Keogh. This is so contrary to the fine tradition and integrity of the AUDI brand that some heads should certainly roll.

[more about the numerous European Delivery Program fiasco to follow]

Audi will then give you an incredible £10k bill to replace key electrical items which are unsealed within the boot. Part of the labor bill is at £120/hour. They only provide you with a temporary car once you have complained directly to their MD. They completely ignore the important safety issue that you are unaware of this problem until it's too late and that the electrical equipment situated in the boot that can fail through water are lights and brakes. I'm very unhappy around with this saga and feel other manufacturers would treat me better.

After picking my car up and driving it down the Gold Coast highway for 5 minutes, my car completely broke down and whilst I was on the phone to the servicing manager, he was shouting at me trying to say that it was not their problem and that these things just happen. So I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi. The next day, they advised me that I needed a new throttle body at a cost of $1,000, but was advised that the cost would be taken care of due to what had happened. I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.

I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager. After all of this, it was no wonder that nothing had even remotely changed with the performance of my car! I had to move to Mackay (1000kms north) so I drove my car up, however, my fuel gauge stopped operating and the car was being very erratic with its revs. I did make it to Mackay though by guessing my fuel consumption. After more complaints, I eventually got a refund from Gold Coast Audi, as if they were trying to pay me to keep quiet. The last straw came when I moved to Newcastle (NSW). I drove my car down from Mackay, which was a long trip but my vehicle seemed to take it very well. My car did not start the next day so I decided to take it to Newcastle Audi Center where they told me I needed a new fuel pump, which would cost $900. I decided to get an independent mechanic to replace my fuel pump for half the price.

However, somehow that mechanic did something to my car's immobilizer and I was forced to have it towed back to (Newcastle Audi), which was quite embarrassing. I was advised by Newcastle Audi that I needed a new engine control unit which would cost $3,000. I agreed to have this done as I needed my car. After a few months of trying to come up with the money, I finally had enough to pay for my vehicle. Upon picking my car up, I noticed that the whole dashboard insert was not working at all (speedometer, tacho, fuel gauge) and I asked them why. However, the servicing manager refused to take any responsibility and angrily denied any wrongdoing. The service I received from Newcastle Audi was absolutely appalling. For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you. I am so fed up with Audi, all they care about is money. Even the Audi Australia head office doesn't seem to care at all.

My car has been undriveable for almost a year now, yet those ** are probably living it up with their fat checks. I am giving my 1996 Audi to a wrecker now. I paid $7,000 for it 3 years ago but I simply have no more energy, money or time to put up with the thieves that Audi are.

What are you selling, Audi? Is it your car technology that you said is better than the rest or are you selling your parts and services? Does buying an Audi means that I have to spend more on maintaining or I don’t have to worry about anything? Now, the lock sensor does not work. Please do something, Audi, as I am getting fed up with your brand! To me, Audi did not deliver whatever they promised in their advertisement. That’s the worst lie towards consumer.

I like to have an explanation and reason why a car of this age (less than 3 years old) must develop corrosion. Bear in mind that corrosion is a gradual process. And now even worse, the Audi is not even accepting to fix the car under warranty. I was very disappointed when I heard that the switches carry no IP rating. That means they are susceptible to humidity, let alone water ingress. If this happens to a Ford Escort, I will still be surprised. We are talking about a top class car, and I do expect minimum requirement. Some time ago, my son dropped my Nokia into the sink. The mobile stopped working for a few days, and then it came back to life.

I am dealing with issues like that, and we design electronics and mechanical devices. All PCBs used have an extra water proof cover to prevent it from any ingress and even splash of water. Does Audi protect its internal electronics with anything? I do not like to use any harsh language at all, as this may be a one off case; however, this car must be repaired under warranty.

I had another issue like that a few years ago with my other car, Toyota Avensis; and it was not even under warranty (after 6 years) when both of its front lights failed. Toyota finally accepted to repair my car when I wrote to Watch dog and Trading Standard. I appreciate your immediate attention on this matter.

The truck driver delivered the vehicle to me on the morning of March 24th. Once the car was removed from the bed, both my husband and I immediately noticed that the same white spots where still all over the vehicle. We informed the driver and contacted the salesman on the spot while the truck driver was still there. The salesman, as well as his boss and the manager of the dealership all assured us that the issue would be handled and corrected and not to worry, that they would do whatever it took to get the paint problem corrected. The salesman stated that he looked the car completely over before putting it on the bed of the truck and that there were absolutely no spots on the vehicle. He said the transporter must have done something to the vehicle because it was in perfect condition when it left their dealership.

For the next two weeks, my husband and I spent time calling and emailing the dealership to find out what they wanted us to do and how they were going to fix the problem. Finally, they instructed us to take the vehicle to a local Audi dealership here in Saint Louis. We made an appointment and took the vehicle to Plaza Audi. They looked at the vehicle and tried to do some minor corrections and that did not work, so they told us to bring it back another day so that they could keep it and do a completed detail and buff and try to buff the spots out. They kept my car for three days and when I picked it up, they informed me that they were not able to correct the issue and that we they would recommend we take the car to their auto body/collision center to see what they recommend. We made an appointment and took the car to Plaza Collision Center. They then completed an estimate of what the car would need to have done in order to get rid of the spots. They said that the spots were in the paint so the hood would need to be re-painted and the other areas of the car they could buff the spots out. They gave us everything in writing and told us to get with Fletcher Jones to see how they wanted to proceed.

For the next month, we tried to contact Fletcher Jones and the service center guy at Plaza Audi told us that he had been trying to contact Fletcher Jones to see how they wanted to proceed. In the meantime, I went ahead and made Audi America (the parent company/owner of Audi) aware of the issue and got them involved. After Christine at Audi America made several phone calls to both dealerships and collision center, she instructed me to contact the collision center to set up a date for repair. When I contacted Ben at the collision center, he informed me that he was waiting to see how Fletcher Jones wanted to handle the payment of the repair. I waited about a week and still did not have a date for repair. Christine then contacted me back and told me that everything had been squared away and that I should take my vehicle to the Plaza Collision center on June 11, 2012. I took my vehicle in and the collision center told me that they would be done in 3-4 days. They gave me a Chrysler Caravan as a loaner vehicle.

On June 14th, I contacted Plaza Collision to see if my vehicle was ready and they told me that it was not ready. Ben ** promised me that once I returned from vacation on June 23rd, my vehicle would be ready. On June 25, I contacted Ben and he told me that he did not know the status of my vehicle and that he would call me back. He never called me back. Finally on June 27th, he informed me that they had not even started on my vehicle. He told me that they had not done anything to my vehicle. I told him that I was coming to get my vehicle that same day. When I got my vehicle, my husband and I noticed that in addition to the white spots, I now have brown swirl burn marks on my hood from them using the machine and trying to buff the spots from my hood so much instead of just re-painting it. Christine contacted me to ask if my vehicle had been repaired to my satisfaction and I informed her of everything that had happened. She told me that she was going to escalate my issue to her boss because it had gotten to the point where I had been more than patient.

A week later on July 5th, I was told that the collision center would not be able to repair my car until August 9th. I was told by Nick, who is the service manager at Plaza Audi, and Christine that I would bring my vehicle in and that I would be given an Audi loaner vehicle not a minivan. Audi also agreed to compensate me one note's car payment for all the time, headache, frustration, mental anguish, etc. that I had suffered during the last five months. I took my car in to the dealership this morning and was informed that they did not have any Audi loaner vehicles but they would deliver me an Audi loaner vehicle by the end of the day. At the end of the day on August 9, I am being told that they do not know when they will get an Audi loaner vehicle and that they will call me when they get one. I now have my car returned back to me and the repairs have still not been made.

However, I have to stop and turn off the engine after driving two minutes because the engine was too hot. It took me five hours to drive 20 miles on the express way which was really dangerous. The dealer intentionally hid the major issue of the car from me - the buyer - and refused to fix the issue. Neither did he agree to get this car back and give my portion of money back. This is really a nightmare. It is really dangerous to drive a car at 20 miles/hour speed on an expressway and to stop it abruptly just to let the engine gets cooler. That is crazy.

The vehicle is giving trouble continuously since the same was purchased in 2010. We furnish below the list of some of the major defects we noticed. The vehicle was sent for repairs to Hyderabad.

8. During the past, the vehicle was stranded en route twice in the span of 2 years.

First of all, in September 2010, we found some defects. The same was communicated to Audi India for the defects in the vehicle were water leakage, defective alternator, and defective steering jam. The vehicle was sent to Olympus Motors Private Limited, Hyderabad for repairs. While communicating the defect to you, I had already notified to please note I cannot pull on with such problems often & often in a new vehicle with only 7000 km of run. I am very much disturbed with problems like this, and as such, request you to kindly take back the vehicle, which is running with all these manufacturing defects.

The vehicle was sent to Hyderabad for repairs for four times, but the problems in the vehicle continued. In addition to the above, some brake system failures were generated en route from Hyderabad to Nagpur, which was again repaired by Audi technicians, who came all the way from Hyderabad to Nagpur for these repairs. In October 2011, a crack was noticed at the left corner of the front windshield which gradually developed and was then replaced with a new front windshield by your Hyderabad-based workstation. However, every time, the vehicle needs to be sent to Hyderabad and received back at Nagpur in a closed van. The cost of transportation of Rs. 80,000 was incurred by us for replacing front windshield glass worth Rs. 40,000.

The vehicle was continuously giving us trouble and was required to be sent to Hyderabad for repairs 4 times, but the list of the problems continue to be growing even today, though the same was sent for regular servicing and timely repairs at your authorized service stations. The vehicle continued to be out of order for some or the other reason. This vehicle was sent for servicing at your Nagpur-based workstation for servicing in the end of June 2012. Some or the other small manufacturing defects lead me to rethink about my decision of purchasing the vehicle and more particularly Audi-made vehicles. The manufacturing defects crop up every time and lead to dissatisfaction.

After servicing the vehicle, some problem of fuel pump choke-up cropped up; and the vehicle was detained for about 20 days at the Nagpur workstation for getting certain spares. The net effect was that the vehicle remained idle for no fault of us, even if the same was sent for servicing on time. The vehicle is again sent for repairs on 21.07.2012, since the diesel leakage problem was noticed in the vehicle. It appears that the diesel tank was improperly fitted or alignment must have been disturbed.

It is noted that the vehicle traveled for 30,431 km till date and remained with continuous problems with such a short run. I am very much perturbed and dissatisfied by the everyday problems in the vehicle. I therefore request you to kindly take back the vehicle. It is regretted to state that I am sorry to continue to own this vehicle any more, and therefore, I'm inclined to request you to kindly take back the vehicle and refund us the cost I had already paid along with interest thereon at 18% per annum.

I paid ten thousand dollars for the service and when I got it home, it wouldn't start. I have owned four previous Audis and was an Audi enthusiast. I am so disappointed in the whole situation that I am done with Audi. I feel taken advantage of and would like some help. Over the last five years, Audi has really let me down. I thought by purchasing one of your higher end cars, it would have guaranteed me a little more consideration. By the way, the same garage had 168 dollars in toll booth fines which went unpaid until I received a letter from the state asking me to appear in court. When I called the garage and I told them, they acted like no big deal. Well, to me, it is a big deal. I have been without my car for six months and when I get it home from the dealer, it won't start. How do you like that for Audi service?

On 7/5/11, I took it to my local Audi dealership due to ABS warning light. They advised to have the 75K service done at the time and I said okay and they went ahead and performed the 75K service. After an hour or so, my advisor came back and informed me that while running some software update, the Parking Brake Control Module crashed. Guess what? It had to be replaced. Wow! They added another problem to the existing problem and that has always been the case every time I set foot to any Audi dealership and I would always pay for it! So, the Parking Brake Control Module was replaced for $794 excluding the 75K service which was $775 for a total of $1569 in one visit.

After almost a year, on 5/8/12, I took it to the same Audi dealership with 77K on it due to the intermittent PRNDS all highlighted in red plus the ABS light came back. The car stayed in the dealership for 3 days. My advisor said it needs a new transmission and a new ABS pump and module for a grand total of $16K. Cha-ching! Wow! Keep in mind that I still owe around $10K on the car. I was totally overwhelmed! I called Audi of America and asked for some assistance and offered 50% off the total repair cost. I still need to pay $8k for it. I felt that it wasn't enough due to the fact that I'm still making monthly payments plus the car has been well-maintained and had low mileage for the year model which lead me to the question of "How can it suddenly break just like that?"

On May 25, 2012, I went to another dealership to trade it in. They checked and appraised the car's worth. To my surprise, they said the car's transmission is in good condition and they're willing to buy it for $10K. I was so surprised to know that the transmission was not even an issue and I would still get $10K for it. That very same day, 5/25/12, I took my A6 to CarMax for appraisal just to have a comparison. Guess what? They found nothing wrong with the transmission. The appraisal report said, "Transmission good condition, etc." and they were willing to pay me $10K. Well, well, well, the truth came out. Right that very moment, I realized I've been cheated on, lied to by Audi for so many years.

That was the very reason why I sold my A6 to CarMax that very same day. I don't mind paying for expensive maintenance for I knew it was bound to happen since it's a luxury car but the fact that Audi was a greedy and a dishonest brand, it wasn't worth keeping at all. Maybe I didn't even need to have that Parking Brake Module replaced after all. I wanted to share this grim experience I had with Audi to the consumers out there who are stuck in the "four rings of hell" or are planning to purchase it. Let this serve as a warning or lesson to you and to those who are still okay with Audi, good luck. I'm glad I got out of it but it took me thousands of dollars to realize that I don't want anything to do with Audi anymore.

But to my surprise, all items were dismantled, badly reworked, poorly repainted, and installed as new. The vehicle was so badly repaired that some area is out of proportion. My assessment of this repair is only between USD 3,200.00-4,800.00. What a broad daylight robbery in Audi 4S China. I hereby humbly request Audi Germany to look into this matter urgently, as I believe Audi Germany and worldwide do not practice such disgusting custom. Please do not hesitate to contact me for details - photographs and repair information.

My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.

My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.

There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.

After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customer's cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.

A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I don't believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.

It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, "Was I responsible for the mayhem? If not, what is the company's role in pacifying me?"

My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.

Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If that's not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.

Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audi's signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.

Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.

My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!

To add to my dismay, I get a phone call from a dealer in Pune saying, "I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time." It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?

Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.

Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldn't it be Audi's insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.

I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!

Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the company's top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.

I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.

I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe it's a bad experience for me personally.

The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.

Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a "loan car" became available then.

On the 14th November 2011, I was given a "loan car" but returned it the very next day because the "loan car" carries a hefty $3,300 "accident excess", which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.

As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasn't the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the "works" completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.

I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.

As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was "defective" from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.

If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division "for their determination".

We were then approached by a group manager who said that we can’t have the 3 year warranty, it was a mistake and that we can have a 2 year warranty for $2,600. We did not want to accept this. Finally, they agreed to give us as promised 3 year new car warranty for $3,500 but the lady that does that was away so they promised the next day I would get the paperwork for the warranty from Anna Marie. Of course, I never did. I called 3 times and finally got the paperwork but it was for the 2 years, which is not what was promised. Therefore, there was a lot of emailing back and forth.

After 2 weeks of having the car, the seat broke and the buckle broke cup holders jammed. We did a diagnostic scan of the Audi computer which showed engine faults and other faults. Vince ** from Audi Alto NSW confirmed there is nothing wrong with the car. Since the car was under the 3 month warranty Audi Brighton (Melbourne) had to get approval from Audi NSW, which has taken 3 days and I still don’t have my car.

A week ago when I went into Audi Brighton, someone looked at the car and noted all the problems and made me an appointment for a week’s time. At this point, that dealer knew that the car was from NSW and that it was under the 3 month warranty but they didn’t bother to contact anyone in the meantime. So on when I took my car in, they said it will take approx 5 hours and will call me when done but they realized that they need Audi NSW approval. 3 days has gone past and my car is sitting in Audi Brighton and they still haven’t touched it.

Both the dealers are lying and making up excuses. I am fed up with this. I just want my car fixed as it hasn’t even been a full month. I don’t think that it was appropriate that Audi NSW sold me a faulty car or at least didn’t tell me about it. I have not yet experienced something as horrible as this. What can I do? What are my rights? This is just shocking.

I made a complaint to Audi Pune to get it checked and to be provided a courtesy vehicle as promised by them during purchase. But even after 3 days, they are unable to provide a proper courtesy vehicle and take the vehicle for servicing. First of all, how does a car like Audi Q5 - 3.0 TDI had this problem after only 3000 km of driving and how can Audi Pune offer this kind of lousy service?

Audi of Pembroke Pines diagnosed the problem. Guess what it was? The turbo! And they repaired the car which was thankfully under warranty! This has severely left me nervous about the reliability of my car. Can you imagine being told that a problem was fixed and driving long distances on interstates and the problem reoccurs leaving you scared of being stranded? Well, this happened three times. Each time I reiterated about it being the turbo and each time they said it was not. Reliability is a woman's best friend. Without that, the trust is gone, my friend. I have my car back. Thank you, Audi Pembroke Pines! But I am still nervous about driving long distance on my own right now. I may have an Audi, which once I thought was the best thing ever, but I look at my mom with her Toyota or my brother with his Lexus which never breaks down and then look at my fancy car and wonder if it was worth it all.

In 2011, which I dub "The year of the Car", I have had, aside from regular maintenance, replacement of radiator fan motor. In July, service found them defective, worth $ 310; fan assembly worth $315. I replaced ignition coil for $64 in July, and twice in November problems stated earlier reoccurred. In December, one problems stated earlier and in March 2012, turbo has to be fixed. Now, after the turbo has been fixed, I now needed my major tune up and to replace spark plugs that were corroded and contaminated with build up that was just done in November. The cost to replace those spark plugs is $331! At the same time, my brakes needed to be fixed. This job was neglected awhile as the priority was to fix the problem with car even running, right? Forget stopping. Therefore, pads had to be replaced as well by this time as well as rotors worth $886. Great car, huh?

Audi Salesman, Mr. Danny, managed to arrange with customer service executive, Mr. ** to have my car sent in on 20th February 2012 to Audi for the overhaul service. I was informed that it would require two weeks to have the car overhauled. I had made arrangements to rent a car for use while my Audi was in the service center. When I arrived, unfortunately, I was informed that the overhaul could not be carried out as there were too many cars being serviced and therefore could not attend to my car but I was informed it could be done the following week.

Since I was there, I sent in my car anyway to have a 'minor body repair work and repainting' and I was told that the overhaul would be carried out after that. When I went to collect two weeks later, I was informed that the overhaul was not done! Customer Service Manager, Mr. ** apologized and rescheduled the overhaul service for 26, March 2012. This time I requested Mr. ** to please arrange to provide me a car for my use when I next send my car for the scheduled overhaul. Mr. ** assured that he would try his best.

On March 16, I contacted Mr. ** to check if he had managed to arrange a car for my use when my car was being overhauled and he confirmed he had made the arrangement. Therefore, it was confirmed that I could send in my car on 26, March 2012 and I expected to drive away in the car arranged by Mr. **. When I arrived, Mr. ** informed that the arranged car was not available. I was really upset as I have a business meeting at 10 am! Therefore, I had no choice but to drive away in my own car to attend the business meeting. Again, through no fault of mine, my car was not given the overhaul as arranged and assured by Audi!

People buy Audi because it is reliable, stylish and comfortable. It is a pride to own an Audi and lots of pleasure to drive it. Customers have been assured of the dependable and good service, including after sales service. From what I have written, you can imagine how very upset, disappointed and frustrated I am with your distributor and their service. It has caused me lots of inconvenience, precious time and expenses in hiring a replacement car for use. I am officially lodging a complaint with your company.

Car was OK for a few months, and then last month, it has gearbox malfunction. I think it's megatronic(?) defect. I was asked to wait for 3 days as part was supposed to come from Singapore, and I ended up waiting for 2 weeks. When they called, they tried to give me an appointment which was 2 weeks later, until I screamed at them!

I sent in the car a few days ago, and again, I don't ever expect to have a courtesy car like I used to enjoy from BMW. What's amazing? Well, car is under warranty, but sorry, no courtesy car. They changed the megatronic plus rendered the 60,000km service. I left the car for 1 week. I just called to report another 2 minor problems, cigarette lighter not working and seat adjuster not working. Their answer was "You need to wait longer, because you report additional problems. if you want your car back, then send in another time for these two problems!"

What can I do? It's not the technician's fault but the company's! They only know how to sell but don't care the service! Typical management! The problem all started with them not caring or hiring more technicians to handle the service and repair. So many cars got problems, but so few technicians are working on them. There are so many Audi users who are facing the same problem, in case you don't know or don't care! It's not worth paying so much for this kind of experience.

It was very embarrassing to have an Audi, which only over a year old, to be towed because it won't start. With all these abnormal malfunctions in a 16 month old car, it is obviously a lemon. Of course, the car dealer would not admit that it is defective. I am demanding a replacement, but they refused. I was informed that the 2-year warranty covers only parts and service, but not replacement . It is totally disappointing to have a car that claims to have high end technology, but would not start! Is there no manufacturer's warranty from Audi? I no longer want to use a car that can compromise my safety!

The car has spent over (200) two hundred days in service since I purchased it last year. I’ve been making car payments on a vehicle that I can’t drive because it’s in the service department on Virginia Beach Blvd. The last time I saw my car was Dec. 16, 2011, and it was broke down on the side of the interstate. Here’s a list of some of the things that have been replaced, repaired or broken by the Audi service technicians. The list may not be complete since I’m not able to locate the car and retrieve the service records in the glove compartment.

The front end replaced (a problem when we initially purchased the vehicle).

New radiator, which we had no problems with until we took it in for service.

New water pump (scheduled maintenance).

Electrical system (MII). Had problem during test drive and took 2 trips and over 80 days to diagnose and fix.

Lock and lug set (dealership lost when diagnosing front end work).

Serpentine belt (scheduled maintenance).

The whole pulley and belt system due to improper install. This caused my car to break down on the interstate on December 16, 2011 and it’s still at the dealership. I’ve not received any communication since the 1st week in January 2012.

A dent in the rear bumper while being serviced. This happened while the car was being service.

Damage windshield reservoir due to frontend work (damaged when the front end was serviced and has not been replaced).

Cracked center console due to MII replacement (damaged by Audi technician during installation).

Bad rear air shock, which is a problem we discussed with Alan **, Mark (the car salesman), and the business manager when I signed the contract. Alan assured me that since the car hadn’t been serviced they would diagnose the problem and fix it. I was told it was not a covered repair and they packed it with grease.

Battery replacement--during one of the many service appointments the battery ran down. It was in the shop for over a month when I received the call. I was forced to pay $186.00 to replace the battery and it was clearly not something I caused.

This is an excessive amount of repairs. I would understand and expect to have these problems if I purchased my car from Charlie Faulk or The Auto Connection. However, I purchased my car from Checkered Flag Audi, a so-called reputable dealership. I found out that the car was not service prior to me purchasing it. That explains the problems during my test drive which the manager (Alan) assured me that everything would be taken care of (the problems would be minor). I guess they need to make the quota for the month at my expense.

My car has been in the shop on every major holiday, except for Thanksgiving. We can’t take it out of town because it will not make the trip. I bought this car for my wife, and I don’t ever want to see her stuck on the side of the busy interstate again. I’m paying car payments on a car that I don’t have; more important, the car won’t live pass the loan amount. I only have a year left on my warranty and I fear that I will be stuck with an unusable car because you sold me a bad product. Checkered Flag Audi should be ashamed to sell such a poor product. I purchased my car from your dealership because I wanted a quality used car from a reputable establishment. This is not the case.

I believe I’ve been very patient and cooperative in this matter, but enough is enough. I’ve left many messages for Alan and my calls have not been returned. I will be seeking legal counsel or better yet 10 On Your Side to expose the type of dealership that I purchased my car from.

I contacted Audi of USA to: 1.) alert them of this problem and possible safety issue; 2.) Because the car is only 5,000 miles over the warranty and it had such massive failure, I believe it's only reasonable to ask for some help in the cost of repairs. The repair cost are going to be between $25,000; 3.) I work in quality assurance for a company and I really wanted to speak with their quality assurance and alert them to this big problem.

It is crucial they (Audi) understand the problem. The reps at Audi of USA that I spoke with would not help (except to listen, they are good at that), and were not cooperating with me in the process of trying desperately to alert their quality people of this failure that occurred to my car. I believe I was completely ignored and I need to find out how I can effectively report this, not only to Audi but also other people who own the same vehicle. This is a major issue that needs to be made public. Thank you.

On Nov 29, 2011, it brought up the same problem again. This time the foreman told me the same store didn't feel anything, it may be the floor mat. On Dec 13, 2011, it brought up the same problem again and I drove to show the foreman what's going on and told him not the tire or floor mat problem. At the time, the foreman felt the vibration at front wheel during acceleration and rescheduled on Dec 16, 2011 for check up again. After check up, he told me he didn't feel anything. It may be the floor mat? So I have to bring this problem to Audi Uptown on Dec 20, 2011 and schedule service on Jan 06, 2011.

Finally, they found out the drive shaft problem and told me it's under warranty. After job was done, suddenly they told me that this part is not under warranty. They did it before (on Feb 02, 2011 and Mar 03, 2011) and I needed to pay for parts and labor of $982.5 +tax. I told them this case and brought up on Sept 01, 2011 at Audi Midtown Toronto (Agincourt Autohaus) and I will talk to them should it be under warranty period. On Jan 9, 2011, I met up with Audi Midtown Toronto (Agincourt Autohaus) the service manager, Rolf ***. He told me that from the past two times, if CV boot is broken that can cause. This happened on May 13, 2010 and Sept 01, 2011. What?

Same side broken twice in 2 years. What kind of material are your parts using? (Because still in warranty period odometer 118364 Sept 01, 2011) Is that easy to damage the drive shaft even the CV boot broken? I pay almost $50k for Audi. Why are the parts (CV boot, drive shaft and even the engine) easily broken? I should post this case to public and let people know about my case. It is below today's requirement and service standard. I am very disappointed because of Audi Midtown Toronto's (Agincourt Autohaus) mistake (in five times visit. I have all service date and time in my email). The drive shaft can be replaced under warranty. The other thing was the wrong CV boot (left side) was broken two times (May 13, 2010 and Sept 01, 2011. It looks like it's very easily broken) and why they didn't find this problem (drive shaft vibration) when they replace the CV boot at the same time? It looks like he wants to make stories to cover their mistake?

Basically, my car sits in one spot, M-F, I drive on the weekends to run errands, no more than a 20 mile radius from where I live. In January, I have been driving to different places for interviews and looking at houses, stuff like that. All within a 200 mile radius. On 1/19/2012, I was driving on I-80 to an interview, I was 23.8 miles from my destination, when I heard a pop, the check engine light came on, and smoke was coming from my hood. When I got to the dealership, they brought out pieces of my transmission. It will now cost approximately $8000-10,000 to fix the transmission.

Upon taking the car to the service, I was informed that the solution would be to change the engine! After the engine was changed, the car was running OK until last week when I was driving. The steering wheel locked up and then the alternator fault light came on and it said battery not charged on the dashboard. I could have gotten into a terrible car accident and my life was put at risk but I was barely able to maneuver the car just in time to get it off the road. I am a very dissatisfied customer from Audi.

I did have an accident where the right rear fender was run into. Audi is saying that the company which worked on the fender ruined the overall paint job of the car and that they are not liable. The issue is that I took the car in for service, the car was dirty but it did not have the white splotches. Audi services the car, washes the car and it comes out with white oxidized splotches all over the car. I spoke to the manager and he says he is not responsible for the problem. I will end up getting a lawyer to work out the issue. The Audi manager says the paint is just oxidized due to age of car. However, the car could not have oxidized in the 3 days it was at the dealership. Something happened at this dealership.

I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

All service and oil changes have been made at Zumbach when were living in NYC. Then Life Quality and Audi of Brooklyn when we moved to Brooklyn.

I don't have the receipt for September or November of 2008. I never thought that I would need it for a future claim. I went to the offices of Audi of Brooklyn in May of 2011 to try and get copies of the work but since they bought out Life Quality of Bay Ridge, they only kept the receipts for 2 years and they destroyed any receipts that would have been in my file. Their computer system shows I was in on those two months but they cannot see the details of those days.

Once we did pay for the sludge problem, we were under a new 8-year warranty. In June 23, 2009, I was at Audi of Brooklyn and the sludge problem occurred again. I do have this receipt and they fixed the problem again; but since we were covered under the warranty, we did not pay this time.

It has been painful monetarily to own an Audi. This sludge problem is ongoing and recurring. To ask me for copies of receipts after three years is unfair. In September of 2008 I had just moved into my new house in Brooklyn and I had just given birth to my son. It is understandable that some papers would have been misplaced.

I would like to be reimbursed for my hardship with this car and the funds I paid to fix the initial sludge problem. The car right now has a sludge problem. I can’t keep fixing this problem; it is annoying. I really feel that I received a damaged engine and I would like Audi to replace it with a new or used undamaged engine. It is more costly for them to have to keep fixing an ongoing recurring problem.

I am enclosing all and any of the receipts I do have. Replace my engine and reimburse for sludge costs.

I. My name and profession are hereunder in my signature (My mobile is **). Egypt just added an extra digit to all mobile numbers and I didn’t reflect it on my signature yet. II. I bought an A6 car 2008 model in September 2009 from your agent in Egypt (Obour city branch Eastern part of Cairo) III. In June 2010 a strange problem appeared for the first time and its description is as follows: i. While cruising at a speed of 80km/hour a severe and very strong shake in the engine appeared. ii. In seconds every single red light on the dashboard was on. iii. No ability to accelerate and speed starts to decline until a complete stop happened.

IV. Immediately sent the car to the Obour city branch. After 3 days of inspection they declared that something called Bobina failed and that is the reason of what happened! There are 4 of them in the car and they claimed changing the failed one and gave car back to me! V. My car performed well for not more than 5 weeks and then did same thing again! I send my car again, the service center diagnosed the issue same as last time and changed the failed Bobina. VI. Until now no one approached me to explain the root cause diagnosis or apologize or offer a spare car for the time my car spends at service center (those 2 times each was 3 days).

VII. I got the car and it was ok for less than 4 or 5 weeks and again it did it but with a lower impact as it didn’t go into a complete stop. But what it does is severe shaking then when I stop it completely and turn off the engine and then start the engine again it moves smoothly till the next time (could happen again at very same day or after a few days). VIII. The car since then is in same condition and during one of the stays at the service center it stayed for 24 days as they told me there is an expert coming from Germany and he is keen to look through this strange case. Also several times they tell me we need to keep it for extra 2 or 3 days as we are on line with Germany who gets a minute by minute report about condition of the car and that is important for our way identifying root cause and solution.

IX. Since that date and until today this is how my A6 has been performing and during that very long period the following has been happening: i. I met several times with customer service manager (Ahmed **) who gave lots of promises about how keen the whole organization of Audi in Egypt to solve my issue. Talk and promises only. ii. I met a couple of times with Audi Egypt Technical manager (Galal) who also showed a lot of sympathy. In our chats we had lots of laughs about how strange that car is and that it became the most famous car in the whole service centre and my driver is well known there as if he is an employee at Audi as he shows up their as often as an employee. iii. I tried to meet Audi Egypt owner (Karim **) through some common friends to explain my issue and make him aware of the nightmare I am having with my car. He was traveling for a few days and promised to come back to me to set for a meeting but he never did and just ignored the whole thing.

X. The car became a big problem in my life. I have no trust whatsoever in it, so I stopped completely traveling with it on any high way and I also started minimizing completely using it in the evening as it might stop any time and what I do is use, my wife’s car for almost everything. XI. Finally, I felt the burden is unbearable and the promises are not kept and we have a clear case of a unsolvable problem and I have to do something. So I approached the Audi for a solution and I suggested a trade in deal in which I replace my current A6 with the new one. The only thing I requested is to evaluate my current one with a high value as I suffered a lot from it and it actually stayed at the service centre a big percentage of the time I was supposed to use it (very strange as I thought such approach should have come from Audi and not from me after all what I went through with this car). The discussions were with Ahmed ** who promised to come back to me within 3 or 4 days but I said take a week so that you have enough time.

Now, 2 weeks has passed with no answer and even more neither he or anyone else at Audi is answering or returning my calls seems like they followed same manner of their boss. I will try now to close in a couple of paragraphs. I had very strong passion to Audi brand and I challenged all my friends and colleagues who urged me to get a Mercedes or a BMW (both brands have much stronger presence in Egypt) as not only they have stronger and bigger service centre's and after sales service in general but what they stressed on is how weak Audi is and how unreliable is the local company versus the strong brand and superior technology the brand have. In other words very strong and amazing car but supported by a very weak local company that have no interest in anything except selling cars with no focus at all on after sale service to have a loyal and satisfied customer (service, spare parts, engineers competence level, etc.).

I felt betrayed and insulted from Audi Egypt attitude. I don’t have an issue with having a technical issue with my car even if it is chronic (I work in an industry and we also have machines that fails) but what is a big puzzle to me is the attitude, mistreatment and service level I got from them tackling my A6 issue.

I have a right that is taken away from me and I will not spare any effort or time regaining it and my right is a proper and functioning A6 car. This report is just one of many things I am planning to do escalating this matter to all channels and to highest levels. I hope my case up here is not too long and hope you understand how I feel. Please don’t hesitate to contact me if you need any more clarifications. Waiting for your response/actions. Thanks a million in advance. Cheers.

I found one 2005 A4 which had the exact same problem of oil sludge but in better shape. The repair cost over $7,000. I submitted a claim to Audi Canada but was denied. The reason was the oil sludge warranty extension covers up to 10 years, but mileage limit is 190,000 km. I was told this warranty extension was issued in June 2011. In the U.S., the same program has been in place since 2004 and there is no mileage limitation; however it covers only 1.8T engines from 1997 to 2004. Why is Audi Canada only offering the oil sludge warranty extension only in 2011, 7 years later compared to Audi America? Why are we Canadian owners not provided with the advisory? Anyone with oil sludge problems with 3.0 liter engine? Please email **. I'm planning to take action against Audi Canada for not providing and advising owners the oil sludge warranty extension advisory.

Six days later, on Sept. 7, Audi of America extended the offer to those A8 purchasers (like me) who own a BMW 5 series. Neither the dealer nor Audi of America feels the least bit obligated to extend the offer to me. If you bought a $20 shirt at a department store and it went on sale 6 days later for $18, there isn't a department store in America that wouldn't give you the $2. But it seems that when you buy a $90,000 Audi 8L from Audi of Fairfield and take delivery earlier than you needed the car to accommodate the dealer, neither the dealer nor the parent company will extend to you a $3000 rebate that you become eligible to receive only six days later! I want to sue the **, perhaps by claiming that their behavior violates the covenant of good faith and fair dealing that courts in most jurisdictions read into contracts.

Audi headquarters in Auburn Hills, MI offered me a trade-in! Fred Lavery Dealership in Birmingham said transmission needs complete replacement. Really? **? The car only has 70k miles on it and has been the scheduled services. I have done nothing wrong! Ryan, the so-called "Eastern District Supervisor" at Audi, said I'm asking too much of Audi to take care of this; it's passed the 50k warranty! He said if I would have done this earlier in 2008, they would have replaced the transmission. Really? That's how Audi treats customers?

I checked the internet. There are hundreds of Audis with transmission problems just like this! There should be a 100k warranty from the factory on the transmission and Audi should stand behind their vehicles. Audi knows this problem exists with TTs. I'm going to file a lemon law complaint and contact the president of Audi until this is fixed! I spent way too much money on this high performance vehicle to have the transmission crap out like this, and then they're going to stick it to me with a ridiculous $7000 transmission replacement, which they said they'd reduce but that's not good enough. They need to replace my transmission because it's Audi's bad design that everyone's transmission is going out. Shame on you Audi! I thought you were better than this.

Since it went out of warranty, I've had the following major repairs: steering rack (2k), timing belt/steering pump (2k), another steering pump (800), miscellaneous items (1k). I have a stereo speaker broken and a cup holder that's broken that I'm not repairing.

The slogan "truth in engineering" is an absolute lie. They don't use any quality parts in these cars. I've written letters to Audi of North America and they could care less.

One month later, they said it's fixed but I obviously have my doubts and they don't accept to exchange for a TDI to avoid the possibility of putting my family at risk again.

Well, it was dented in multiple places and bowed out at the top of the wheel well plus paint damage. So I said to myself, I didn't do it, maybe I got hit but let me take it to Audi to see what they'll say. So I went there to speak with Fernando **. I told him the situation and he said let me see it and I'll tell you if we did it here. His exact quote was, "I've been working on this lot for 9 years and I know what kind of damage this lot can do and that damage was done here". He told me that where they keep the cars after they service them, is enclosed by a fence and they covered that fence with a white cloth so people can't see in and steal or vandalize the cars. And as one of the porters was parking my car, he didn't notice that a pole was also covered by the white cloth and he pulled it up as far as he could and while doing that, he hit my car damaging the front end.

So they damaged the car on their lot. I have that in writing that the car was damaged on their lot while being serviced. So he was very nice in the beginning and said to bring it and they will fix it. I dropped it off on August 8 to be repaired and they said it would take four days. Two weeks later, after no phone call, I called them and it just so happened to be ready. I was like, "great, I'm coming to get it". I got there and I looked to see if they repaired the car correctly. As I was looking it over, I noticed that the headlight on the damaged side was sticking out more than the other side and there was still a few marks on the bumper. So I told them and they said they would fix it.

Another week went by. They call and told me that if I don't bring back the loaned car they gave to me while my car was being fixed, they will charge me. So I brought the car back like they asked. When I got there, I inspected it again and I noticed that the hood of my car was extending over grill of the car. I can stick my fingers under the hood when the hood should be closed. I told them to bring another A5 to compare and u can tell there was a difference. I have pictures and videos of all the damage. If needed.

I am paying more than 600 dollars a month for my lease and I take care of the car like it's my baby. I leave it with them and they damaged the car. The car will never be the same once it's gone to the body shop. It will never be the same and has lost value of my car. If someone checks the car, they can tell there were repairs done. I called them and asked them what's going to happen now. They said that they will do nothing to resolve this matter. That's why I'm writing you to see what I can do as I'm only one person dealing with a huge company who doesn't care about the customers.

Why should I keep paying the same payment when my car is not new anymore? I would understand if I did the damage, but I didn't. They damaged my car and don't care because they're not paying for it. The manager called me today and told me to bring the car back and get my car and stop "nitpicking". Is it nitpicking or do I just want what I deserve my car (in perfect condition, just like I had it when it rolled of the assembly line)? I don't know who can help me with this situation but I would love for you to help me or point me in the right direction because they don't listen to anything I say. They are trying to take advantage of me because I'm young and I am a nice person. But enough is enough (plus I paid for this month and I wasn't even able to drive my car at all, so I paid for nothing).

Sonnen is just as bad. They have very poor customer service and they lie about parts they say they fixed, with which I have proof. The whole experience with this car has been a nightmare as there is always something wrong with it. I have barely driven it.

After one month, I found that there is a major problem in the engine. I went to the dealer in Jordan who said that he can't repair the engine and he don't have any spare parts for the engine. The dealer policy is to replace the engine which cost about $16,250.00. We tried to find the spare parts from the local market but we can't so our car is stopped since three weeks. I don't know how people can buy Audi car while the dealer can't provide good service and spare parts.

Actually, we pay $37,000.00 for such car but we can't use it because the dealer service is very bad. We lose too much for that and waiting for the AUDI company to keep their reputation.

On June 1, 2010, I purchased (financed) a 2005 Audi A6 with 58,000 miles. The car was treated and maintained, as told. By the end of January, I experienced almost a near death accident while on my way home driving the car. It began to shake out of control. The steering wheel locked up and the brakes locked up. I was scared for my life so I pulled the emergency brake. And before I hit the car parked to the right of me, the whole car shut off completely and wouldn't start. I thought I needed a jumper but that wasn't the answer so I had the car towed to the nearest parking space until Audi of Manhattan opened for business the next morning.

I paid for the car to be towed there where they diagnosed that my 6-month old investment’s engine failed and seized up. I got the estimate of repairs from the dealership. They told me it would cost a whopping $6,000 for a new motor and about $3,000 for the repair work from Audi. I was sad to hear the news but was confused, alongside with the service team, at why a motor with 64,000 miles would seize if there was nothing wrong and the car was treated like a charm.

I finally got enough money, after a few months of parking garages and receiving tickets for my car being unable to move, to pay for the repair. I spent $3,999 on a motor and about $1,000 on repair work.

I'm writing as an innocent consumer who faced an evil and crooked dealership without the knowledge of what they were capable of doing. And that's ruining innocent consumers like me life and pockets as we know it. I was stuck with a car that was unable to move, let alone start, so I can drive. Paul ** offered no assistance. Audi of America was no help either. That's why I'm turning to this consumer help and small claims court to seek the justice I deserve and stop the crooked dealers out there from destroying another consumer’s hard work and earned money.

Stay away from this dealership! Audi "customer care" is a contradiction in terms.

5.dealer installed tv continue to malfuction.

i have visited the dealedship and expressed my dissappointment in this vehicle. the truck is a new lease and i've visited the repair shop in half the time that i have leased it. i continue to complain about the brakes and the problem still exist. they continue to give me the run around and never resolve the problem.

There are many websites and forums dedicated to this topic. Audi needs to issue a recall.

What I am about to tell you is a true story about what the company Audi in Qatar did to me. This happened last year, 2010.

I placed an order for a new Audi Rs6 from Audi Qatar. I paid the money in full and they agreed on getting me the car. I wanted red color but they did not have it. They told me they will order me one and it will take four weeks or so. I waited for more than the period they gave me and I was getting impatient to receive my car that I paid a lot of money for.

Finally, Audi called me up and said they got my Rs6. I took five of my friends (Americans, Canadian, and a Qatari ) to receive the car. While we were at Audi, four out of my five friends who work in the performance automotive industry (aside from the fact that I am a racer and an exotic car collector), told me on the spot that the car's paint was not original. I had to confront the Audi sales people on the spot and they assured me 100% that my friends do not know what they are saying and that the car has original Audi paint. Less than a year driving this car, someone hit me from the back and guess what, the car was repainted on top of the original Audi paint.

All these friends of mine are witnesses and are ready to confess in case of court or any legal action. We also took many pictures at the Audi Dealership that day. I can share those photos with you all.

As to the brakes/tires that I was changing on average twice a month, I must have received the worst service ever. They charged me so much for malfunctioned brakes that were causing my tires to deteriorate and I had all paperwork for that as well. I'm not sure if they did show you any of these documents that I have sent to them on many occasions.

When I ordered my car, I paid for a car that had ceramic brakes and this was not what I got. I insisted that I needed them because I race and I wanted this car for racing purposes.

The worst part is next.

After months and months of complaints, Audi offered to pay me HALF of my car's amount and take the car. Or that I get another car with a little discount. Honestly, once crooks are always crooks. I am ready to take the whole company to court for what they did. My cousins who own Aljazeera network can publish all documentation and proofs of the fraud these people committed. How can you repaint a car and sell it as original? (I wish I listened to my friends. The second coat paint was not even close to decent; it showed red spots on the black door frames.)

When I notified Audi Germany, because Audi Qatar simply ignore my calls and requests, Audi Germany contacted them to investigate and guess what, these people got the nerves to call me and threaten me that if I ever contact Germany, they are going to sue me. Sue me for WHAT? Hey, we want to sue you because we cheated you?

I am so sick and tired of dealing with the Doha dealer. They simply lacked the minimum logic and honesty. I can not believe anything they say because they can lie on your face and they would not care at all. Their sales team are the most crooks I have ever had to deal with and their VP, who happens to be an old friend, seems to always be outside the country every time I call.

I have a team of lawyers working on this. I really do not care about the money and energy that I wasted on these people. I believe anywhere else, you could go to jail for doing such things and cheating customer that much.

I am a car collector and I got many super cars. It is just amazing how a dealer can stain and corrupt the reputation of a great company like Audi. Right now, I just want them to take their secondhand car, give me my money back. Give me the $ I spent on their bad brakes twice a month for a year and get a written apology from them.

Maybe then I can think about not suing them and show the whole world what type of crooks these people are.

My automobile is not safe. The transmission does not downshift properly, and is a safety hazard for me, and other drivers on the road. I have had loaner cars, at least 6 times this year, and the problems still are not corrected. I need to monthly have my oil "topped" off, and I am being inconvenienced by having to drive to the dealership monthly, to have oil put into the vehicle. That is very frustrating, and I am putting unnecessary mileage on my vehicle, just to have it the oil level maintained at the proper level.

Recently I received a letter in the mail, stating that there was a "settlement" not a recall, that oil sludge on my Audi was common. As I call there everyday, they continue to ignore my request. I have recently graduated and I do not have any funds to replace the thousands of dollars of expenses on my vehicle. Audi on the other hand, has nothing to say. This problem is an outrage to me being that they manufactured a flawed vehicle and would not own up to their mistake.

As a whole, I believe that we should stand up to Audi in a lawsuit. Having my vehicle stop on the highway endangered my life and the ones in the car. Something needs to be done because this cannot continue to happen. Higher one forbid that one day someone can get seriously hurt due to the fact this foreign company cannot handle its business.

This was less than 1 hour's work and under $100 in parts - belt, water pump, idler and tensioner. The car is amazingly fast and has a 170 MPH speedometer (standard) and a full complement of gauges including tach, fuel, water temp, oil temp and oil pressure gauges plus a voltmeter as well as an array of idiot lights, a trip computer, heated seats, A/C, electric windows and 8 way power seats, ABS, disc brakes and electric sunroof.

The trip computer tells you if an external bulb burns out. The R-12 A/C works, now using Auto Frost (brrr!) and the heater turns itself on in cold weather only after the engine has warmed up (Climate Control). The Bose radio works (replaced the capacitors in all 4 speakers) and the windows all go up and down electrically. Most all required replacements were bought on the internet. I have had my share of cars from Chevy to TBird to Jag sedan and RR Silver Cloud. I like this Audi best of all the cars which I ever drove.

It is fantastic in the snow! Audi' s are wonderful handling cars that will give you as much as 500,000 miles of service. I have looked at new cars, but always end up keeping the one which I have. Audi should never have discontinued their old 5 cylinder engine. It is ultra-reliable, powerful, good on gas, and burns no oil.No complaints at all!

Took it in the service dept said it was the CD player? And ordered a replacement within 2 weeks of the "repair" same issues were still occurring including being stranded in different locations after returning to the vehicle to find the battery dead. Had to take the keys in to be programmed when they no longer would open doors or start the vehicle. One random morning approximately 10 months after leasing the Q7 we were awaken to a siren going off in our home, after check smoke alarms we found the Audi alarm system sounding and light flashing, when I tried to unlock the vehicle with the remote- it did not work so I used the key to access the vehicle, once inside I tried using the remote start-it did not work I used the actual key-it still would not start and on top of that the vehicle would not release the key from the ignition.

On another occasion the only trip I took the vehicle on out of town the MMI became inop on the 5 hour return trip on a route I had not taken before, needless to say the GPS did not work, no radio/CD/iPod or cell phone (Bluetooth). It wasn't till and hour out of town when I stopped at rest area-I had turned the Q7 off keys were sitting on the console, the GPS Voice blared out to make a u-turn as soon as possible and all systems came back on line for the rest of the trip (1 hour). Another adventure was reroute to Carrera Motors for a warrantee repair the ESP light had come on a few days before and would not turn off-while driving I could feel the vehicle trying to course correct the steering on a dry road at 65 mph- that was truly one of the most horrifying feelings, the last shreds of confidence in this vehicle were gone at that moment.

After 7 visits to the service department and a total of 59 days of days in the service shop. I spoke to the service manager, then to the finance manager that issued the lease about a replacement vehicle or termination of the lease, he directed me to Audi Financial/Audi customer care (which is an oxymoron) which they're stance was that I hadn't given them a chance to "fix" the problem. At that time I told them the vehicle was in the shop in Bend (3 hours away) at that time, 2 weeks later Audi called to say the "fixed" as it had been allegedly 6 times before. I have now been in the Lemon Law suit for almost a year and my credit has been damaged by Audi Financial for not making the last 8 lease payments for a vehicle that was not safe to drive or was in the shop or headed for the shop.

I have replaced other parts on my car, all have been 2002 parts. Also, and most importantly, my car was manufactured in 07/02. In order to give my car a 2003 year, it must have been manufactured in 2009 (September) or later in 2002. I feel that this 2002 car was misrepresented to me as a 2003. It was fraudulent practice to sell me this 2002 car as a 2003 for approximately $6,000--more than a 2002 would have been at the time (especially with one of the main component in this car, the transmission, being the inferior 2002 transmission).

ZF recognized the aluminum drum in the 2002 transmission as unreliable and replaced it with a better build metal material in the 2003 model--which I do not have in my 2003 Audi. I recognized it was 8 years ago that I bought this car and it is now out of warranty. But I would not, in any way, know what were 2002 or 2003 parts until they needed to be replaced. I could only rely on the professionals that were selling me the car and the contracts and paperwork that were signed. I talked to an Audi Information Specialist on October 28th. She would only inform me that I have to take it to an Audi Dealership before Audi would consider helping me under Goodwill Parameters--which means that I have to spend more money to diagnose my car again with no promise of any help from Audi.

I talked to Vance ** on October 29th, a supervisor of customer relations and he told me the same thing. He said that I had to show my loyalty to Audi before they would consider helping me. (This was from a man who works for Audi and just bought a Jeep). I would like Audi USA to replace my transmission at no cost to me and refund me the $6,000 more that I paid for a 2003 car when I actually received a 2002. This reverse problem is a safety issue and needs to be taken care of immediately. I do not want to go back to an Audi dealership because I feel that they have already misrepresented my car to me and I do not trust that relationship anymore. Thank you for your time. Please contact me for any further information or questions.

How would you like to worry every time your wife and baby went out for a ride and not know if they will be stuck? I do know the car is running at this time but you have not fixed it so that it will not happen again. It is not that I do not like the car; I do not feel safe about my wife driving it. It is major concern. For the past 14 years, I have driven 4 different Porsche Carrera Cabs and because we have to get a car that fits a baby seat, we optimistically moved on to a highly recommended Audi S5. I am now questioning this decision, since safety and quality are an obvious concern, which now I'm not content with. Please advise.

I don't know why Audi isn't standing behind their product. I used to love Audi but it is something to think about before you buy another Audi. They don't care about their customers at all. The cost to repair engine would be $1100 plus towing costs.

I cannot drive the car without making the $1200 repair; although the car is drivable. If the belt breaks, it would be a $5000 repair.

I'm now finding out, its sludge around the pumps, and filters, since its no longer under a "warranty". I have to come out of pocket for all of this?

I'm wondering why I would have to be inconvenienced with having to add oil every 600 miles to this car? Also, the driver window rolls up and down on its own, clearly it's an electrical problem. I've had it to the dealership who has now told me on several occasions, that this is because the windows are tinted. (This is not my first vehicle with tinted windows and this has never happened before, why am I told this bogus information, and is there anything I can do about this? I am going to contact an attorney, it's quite costly having to do my own repairs when we signed the contract. We are currently paying for the extra service agreement and coming out of pocket for repairs.

When I contacted Audi USA, they told me the new engine warranty is over and there nothing they can do. I went and paid for the charges even if it's too much and I am in the process of filling class action suit against Audi USA. Not every customer who drives Audi can afford thousands of dollars because Audi can't stand behind their products.

If this was an easy fix of a couple hundred, I would just suck it up and pay for myself but $4800 out of my pocket because of a poor design and construction is not my fault. Besides if anyone would have been behind me when this happened, it would have injured someone. My insurance deductible is $1000 which I cannot afford to pay and even if I could, they most likely would jack my rates up or cancel me for such a large claim. This is not right!

Audi markets this vehicle as not requiring an oil change but every 10,000 miles. It is contradictory to require oil every 1300 miles, but doesn’t need an oil change but every 10,000 miles. I believe their marketing tactics are misleading. Based upon my driving pattern and the need for this vehicle to require a quart of oil every 1300 - 1800 I have to take it to the dealer 3 - 4 weeks (once a month) which poses as a great inconvenience. Additionally, I don't feel safe traveling long distances in the car because of the frequent replacement of oil. Not to mention the specialty oil that it requires.

While doing the regular service, they recommended changing the front shock absorbers. My reply was, "Okay, go on and change them." Again, their reply was, "Sorry, we don't have them right now in our stock. Maybe we have it in the other branch and will get back to you tomorrow." And as usual, they didn't call me and it is almost impossible to call them either on their hotline number or their engineers' mobile number as they always don't reply. So I always have to go to their place to check if they have the spare parts or not.

Now, I have been waiting for more than two months while they didn't bring me the spare parts I need as per their own recommendations. I had ESP alarm on the monitor. When I went to the service center to check it, they told me that there was a problem with a lamp which they fixed. After I left, the same alarm was still there, so I went to them again after two days. They told me, "Sorry, we fixed it now. It is due to some other reasons." And then, after I left, the alarm is still there. And I'm driving the car while the alarm is on because I'm quite sure I'll lose another working day for nothing again.

Finally, I don't feel safe while I'm driving my car. I used to rent a car when I'm traveling. I'm really completely unsatisfied with the service I received which doesn't match Audi's image at all. My expectations from Audi service were far beyond this very unsatisfying level I found, in comparison with other service centers I dealt with before ( BMW, Renault and Honda).

I always have to go to the service center to know if they bring the spare parts or not as there is no way to reach them on the hotline. I feel unsafe while driving my car. I have to rent a car while traveling--I can't exceed 100km/h as per their recommendations. I always have to spend my working day just asking for a spare part which always takes more than two months. My Audi is supposed to be a source of luxury and comfort in my life. On the contrary, it is being a load. Now, I am seriously thinking about selling it even though it was one of my dreams to own an Audi.

I took it in for service with these episodes and was told each time that the "Audi is known for this" and "sometimes does this" but that they "found no fault" each time with my car. And with the services, I also paid for the extra services that Audi recommended such as engine flushing, etc. This morning while coming home from my hair dresser, as I pushed the gas pedal the car began stuttering like it did in the past and the engine light came on (also like previous) and then the car slowed way down and as I continued to push on the gas I could hear the engine revving but the car was not moving. I called Audi and they said bring the car in. The rep gave me the Audi tow service number and when I called them, they said I was one day past service but they would assist me for $96. So I called my AAA premium and they quickly picked up my car on a flatbed truck and brought it to Audi Dealership.

I had to keep calling Audi to get in touch with them regarding my car and finally when I got in touch with them they informed me the transmission needed changing and it would cost me $2,000 dollars. After a conversation with the service rep, he said he would speak with the manager and perhaps they could get me some relief of the $2k. He called back and said they would cover some (he didn't specify amount) but did say they would fix the car at a cost of $750.00 plus taxes to me. I believe the company should cover the cost as I have had the car in for similar reasons several times even though they could not figure out it was the transmission sooner - in fact, until "one day after my warranty expires. "

I feel that I am a fair person and I understand the repair costs money but the car apparently has had some issues that for whatever reasons the Audi Repair Person didn't find sooner. I also feel that purchasing the car brand new and not even reaching the 50,000 miles that it should not need a new transmission already. Audi advertises like they are prestigious and that their cars are awesome and that the service behind it is top notch and I certainly have not found this to be true. In fact, the dealership where I purchased would not service the car or required one month or more advance notice to service it and then the dealership I have taken it to since then doesn't seem to demonstrate too much pride in their product or their services.

The Audi dealership washes its hands of this by saying it is one day past warranty.

What happens next - If I do pay the two thousand dollars to get it fixed and continue to drive this Audi A4 - when will I be left stranded next? - What will the Audi mechanic miss next and how much will it cost me then. I don't feel like I can trust the car, the mechanics, or the entire line of Audi. Audi represented themselves to be an awesome car with awesome service and prestige, etc. In my situation I have found none of this to be true. Is 49888K miles the amount of miles that Audi intends for their vehicles to last? If/When I get the car fixed, what will happen next, in 10K or 20K more miles or less and how much will it cost then? A car is one of a family’s major purchases and when purchased new we expect it to last. As Audi advertised, their cars were supposedly a great choice and will run a long time, many thousands of miles.

For me this appears to be the end of the road. Is there anyone with any info or options available? I don't think this classifies as a lemon but I think there may be another case this could come under to assist me? Or as in most instances, do I just have to suck it up? It is pretty terrifying experiences to have a car break down in the middle of driving on a busy road, especially when you have taken good care of it and think everything is ok. Thank you in advance for any advice or response.

I then lost confidence in the car as what other "flukes" are coming and refused the costly repair. I feel that after 5 years of simple turnpike driving, with repeated conversations from the Bernadi service department over the years telling me "if you service the car it will run forever" (I did as requested and Audi service is very expensive to perform). I feel like I have been lied to and manipulated and that the consumer has no rights when it comes down to a "fluke" happening. So now I have no idea what to do with a car that needs a $7000 repair. A car that I bought because I was told "it was going to run forever" if you maintain it.

After setting another 10 minutes, I tried starting the car again, and it started normally. I was able to drive the car home without experiencing any additional acceleration issues.

Audi looked at the car and determined it was a faulty brake switch that prevented the cruise control from disengaging. However, the cruise control was not active when the uncontrolled acceleration occurred, and their own mechanic said that the faulty switch would not explain the full throttle engine start after shutting off the engine. They said they replaced the brake switch, but will take no further action. Based on the Audi mechanic's comments, I do not feel the issue has been resolved, and I am uncomfortable driving this car.

We asked Audi of America to cover the replacement costs as a goodwill claim since the instrument failure is a known issue for which Audi has already provided. Audi TT reimbursed for repairs and replacement under a settlement but my sister did not know about the settlement and the car has less than 75,000 mile on it now and the instrument failure at this low mileage is unacceptable. Audi replied that the car is out of warranty and they would do nothing which seems like a ridiculous response as the problems affects the speedometer and is a safety hazard at a very low mileage.

Your vehicle put my family’s life in jeopardy and caused injury to my wife and children. I want Audi to look in to this further. I think you owe me and my family. Why, your car did not protect my family. I will be sending this letter and pictures to every Audi dealership in California. Thank you for not protecting my family in a car that was intended to.

Almost any other car (old & used) as well as brand new, regardless of make and class of car (even a USD 2000 micro Indian made car), just straighten out almost on their own, all I have to do is to thumb the steering a wee bit, just in case of bad roads.

When I reported this to the dealer, he gave me a nasty smile, and did just nothing else. I have gone all the way to the Managing Director of Audi India, Mr. **, but they simply do not reply or send some high sounding technical reply on their advanced electronics. Now, I have become so sensitive to this, I am too scared to drive my A6, and just leave it parked. I would like to know if anyone else also has experienced this, and how such a reputed automobile company can have such a serious defect in their design. Serious lack of safety and it’s accident prone. Luckily, I am yet to face an accident, help me out guys !

A few months later, I needed to replace the motor in the passenger side front window. A few months later, I had to replace the rear driver's side window motor. Since then (I've owned it for 2 years now) I have had the car in numerous times because of the check engine light. I have had 2 hoses replaced and it appears I have to bring it in again, because the check engine light is on for the 6th time in 2 months. The mechanic replaced two hoses because of vacuum leaks and I have a feeling that is what's wrong with the car again. I have also had the oil pump replaced, because my oil pressure light has gone off. It still goes off almost every time I drive the car, so something is still wrong with it.

Just in the past 2 months, I have had the car in the shop 6 or 7 times and it has cost me thousands of dollars. I tried taking my car back to the dealer I bought it from to see if they could do anything (and I went in with all of my receipts from all the repairs). The only thing they are offering me is to do a free 160 point inspection on the car. And the only reason they're offering that is because my family has purchased so many cars from this Audi/BMW dealer.

I am hesitant to contact customer care after reading these posts, but I guess it can't hurt to try. Although when I purchased the car, I had to contact Audi customer care numerous times because they spelled my name wrong on all of the financial paperwork. I was driving around for 2 months without registration. I had to contact them almost daily to check the status. And I wrote them letters to insure they would handle this in an expedited manner since it was their mistake. If I were to get a ticket due to their inability to spell my name right (after being a customer for 4 years!), they still said wouldn't even accept responsibility. I absolutely will never ever buy an Audi again.

Repair costs running around $4000 so far, missed so many days of work at a loss of wages, towing charges costing hundreds of dollars ,anxiety caused by not knowing what will break next in this car, stress due to paying money we don't have for repairs that don't seem to end!