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Audi Reviews

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About Audi

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Visit www.audiusa.com/en
Pros
  • Wide range of models available
  • High safety standards
  • Good customization options
Cons
  • Frequent mechanical issues reported
  • High repair costs
  • Inconsistent customer service

Audi Reviews

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    Page 5 Reviews 380 - 530
    Price

    Reviewed Feb. 12, 2017

    Audi has a wide variety of models in terms of price, power, and style; luxury brand with less expensive options, although may not be in everyone's price range; nonetheless, constant great horsepower throughout models and brand with optimal safety features. It's a sexy and stylish car brand that will attract onlookers from all parts of the world; establishes your class in society by creating a higher class image for you and your family. It has moderate upgrade options, bluetooth compatibility, and could use smart car features though to optimize market/industry standards to the modern era's expectations for technology in cars. Audi has variable passenger capacity. It can hold between two and four people of various sizes as is the standard for automotive vehicles throughout the world in the status quo of society.

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    Reviewed Feb. 12, 2017

    Audi has plenty of models and always are available to choose and purchase. The sellers are always nice with you and show you the best deal. Cars always have an appearance of a luxury car in both sides, outside and inside. It also provide the best comfort while driving, make it pretty excited to drive my car and drive with friends and it also provide the best technology for a trip. I have taken my car to install some features in the back of my car, including the exhaust pipe, I have also changed the steel wheels to make it look more pretty and luxury. The passenger capacity on my car is also acceptable. It always have been comfortable for my passengers or family when we have a trip. It's the best deal.

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    Reviewed Feb. 11, 2017

    This brand has a fairly wide variety of models. Including Audi A3 Sedan, Audi Q3, Audi A4, Audi A3 Cabriolet and many more exclusive and family cars. The variety of models range from sedan to cabriolet. I had the Audi A3 Cabriolet, it was a beautiful cobalt blue. It had a nice range of features. Mine was a standard wheel drive. The stereo was very nice as well. You can option this beautiful car out to your heart's content. You can add a turbo, choose your color, change stock stereo set and much more. The capacity in my car was good. However, I would imagine a sedan being much more spacious and better for family than my cabriolet. My cabriolet had enough room for myself and my school supplies, however.

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    Punctuality & SpeedEase of Use

    Reviewed Feb. 11, 2017

    There are variety of models and also about engine and speed accuracy and also high technology which we are now using so it is very perfect. Nowadays cars are helpful to people because it is easy to navigate with high performance which I like more than others. I'm very satisfied and while thinking upgrade and personalities options which I prefer since it's very useful to us. We also have to check all the passenger seat because it is very important.

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    Punctuality & Speed

    Reviewed Feb. 10, 2017

    My car is black, super shiny and is an all wheel drive. It's fast and has a great stereo system. Leather seats are awesome. My favorite part is that the seats are heated. I also love the look of the car's logo. My car draws the attention of people quite often. The wheels look nice and sharp. I can always personalize my car. I'd love to add turbo to make my car go super fast. I love racing others in my Audi. I can paint it if I wanted or add a better sunroof. I can fit all my friends inside. We all go on long rides. It never looks like a clown car. There's plenty of space in the back and the front of the car. It has electronic seats to move forward and back if more room is needed. I love Audis!

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    Ease of Use

    Reviewed Feb. 9, 2017

    Audi has many exciting varieties. Large to mid size in both car to sports utility vehicle. There are also coupes and hatchbacks. This model brand typically has the appearance of a luxury car and truck. It describes modern, high quality and has unique styling compared to others. Also, it has modern personalized styling and customizable features that describes luxury. Fully customizable options for the modern world. This model brand boasts full passenger capacity, featured spacious legroom and seating comfort that is consistent with modern luxury fit for luxury style passenger space.

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    Reviewed Feb. 9, 2017

    Audi is a beautiful car. It is stylish and has a ton of luxury real leather but sometimes stains show up a lot which is hard because I don't like my kids sitting on stains. It can hold many people up to about 5. You can control everything to the leather color, texture, and the exterior.

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    Reviewed Feb. 9, 2017

    Audi has reinvented itself by being the first to present the bolder grill style now seen in all brands. Current models appeal to both young and old buyers in a way few brands can. Their models tend to be less sleek and more assertive than competitors. Ultimately, their lineup portrays conservatism with a understated power and style buyers want. Audi is excellent in personalization under the hood and in performance enhancements. Most models are available in trim packages that include significant improvement for power, handling, ride control and braking. Their interiors are currently without equal and need little to no upgrades. Their technology options are current but not overly cutting edge.

    Depending upon the category of vehicle Audi general is average to above average in passenger capacity. Passenger comfort is more of a hallmark than capacity. They have everything you could want except hybrids. Audi has class leading small, medium and large cars. They have competitive SUVs and trendiest sport models. They are only rivaled by Mercedes for variety in performance models and upgraded trim packages.

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    Reviewed Feb. 9, 2017

    I was only looking for a certain model, but Audi had so many choices. If you didn't know what you wanted there would be lots to choose from. The decision would not be easy. I got everything I was looking for. If I didn't like the appearance I wouldn't have bought the car. They have all the upgrades you need depending on what you're willing to spend and what you want on your car. The passenger space should be sufficient. Being as I am single, it is not too important to me now. But there is plenty of room for passengers of all sizes.

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    Reviewed Feb. 8, 2017

    Audi offers a wide variety from family cars to sports cars that my family and I can enjoy. They also offer many upgrade and personalization options. The car software can be upgraded also. I love how sleek the Audi looks and I would definitely recommend it to others since it looks so good. It is one of the most beautiful cars. The passengers all fit in the car and there is even room left over for relaxing as the car is not too small. I am happy with the car size and enjoy driving in it.

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    Punctuality & Speed

    Reviewed Feb. 8, 2017

    Audi Sedan A4 comes in a variety of colors including black, gray, white, and many more. Good fuel mileage and has a nice kick to it. Very comfortable as well. It has four doors surrounding the car, two mirrors with great rear view. Very sleek and aerodynamic showing the great amount of time to make it. Trunk is a hatch. You can get leather seats and customize the cabin to have various options such as extra features in the entertainment system. You can have four to five people inside. It is kind of a tight squeeze due to the low surface area but there is a lot of room for your feet and it had huge area in the back for storage as it does in the main passenger area.

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    Reviewed Feb. 8, 2017

    Audi offered a decent amount of models to offer the buyer a variety of cars to choose from. It was nice to see different kinds of cars that fit my needs and having the possibility to choose the best fit. They offer an amazing array of features for your new bought car. Additionally, the cars all look great, modern, and sleek. From what I saw their personalization options looked very promising if I ever need to use it in the future. My Audi has 5 seats and that exactly what fits my needs. The other Audi cars that I reviewed before deciding to purchase my current car had different passenger capacities ranging from high to low, just what fits each customer's needs. I would definitely recommend Audi cars to my friends and family.

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    Reviewed Feb. 7, 2017

    This car will last me forever. Great high end car. Comes with all the bells and whistles like your butt to be warm. Love the leather which means I get heated seats. The sunroof is so great to have even if you only need a little air. Automatic windows are great. Could use a few more upgrade but for the most part I am happy with what I have and could not dream about getting rid of it anytime soon. There is plenty of leg room for everyone. There is even 3rd row which is nice when you ride the extra room. I would never get rid of my car.

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    Reviewed Feb. 6, 2017

    AUDI Q3 2016. Since the day I leased this vehicle, I am getting all these troubles and also got a safety recall. DAY 1: BRAKES went BAD. FIXED at Dealership at ROCHESTER HILLS, MICHIGAN. (Dealer said it was may because of bad shipment). And there was no compensation given to me. DAY 180: Safety Recalls. FIXED at Dealership at Ken GARFF, LEHI, UTAH. (Here was no compensation again). DAY 200: Tire Flats and Tire Expert (Not from AUDI) points out that Tire has torn out Heavily. Looks like Tire was not a quality one. Day 250: Windshield Breaks due to Temperature Pressure. (Wow what a quality again). DAY 260: Another Tire Burst in middle of road which should have almost lead to a major accident. (THIS HAPPENED SUNDAY 02/05/2017). (Total Miles 11500).

    Currently it is running on SPARE tire. I am just scared to touch the vehicle again. I have driven so many Cars and been driving for more than 5 years. But never had such a "GREAT" experience. That too with a NEW car which is still under "warranty". DID AUDI has provided me very low quality tires and other accessories. These are costing me a ton to get it repairs... "Does AUDI has nothing to do with it". This is ridiculous that after paying thousands, AUDI gives you such a quality car. WHAT SHOULD I DO NOW. If something happens to me, who is responsible. (I have good driving record since day 1).

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    Reviewed Feb. 6, 2017

    The models that Audi sells are good for driving and make everyone happy especially me. Anyone who needs a car should buy it. I love my car and it is the best ever. It is so fun to drive. I think I would never ever want to give it up for anything at all. The appearance of this car is very good. It has just enough roundness that anyone would like but has enough electronics inside the car that anyone who is technological will love it. You can have any kind of upgrades you want. If you want wifi in your car you can have it. If you want fancy tires you can have it. Heated seats yep that's featured too. It's really the Shangri-La of car dealers. The capacity is good. You can put as many people in your car that you can safely fit. The back seats fold down so you can put bigger items in your car. There is plenty of leg room and room for all your items.

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    Customer ServicePriceStaffReliability

    Reviewed Feb. 4, 2017

    "German Engineering" = Blown Engine at 130K. I'm very disappointed with my experience owning a 2009 Audi A4. I've owned the car for the majority of its life (starting at 20K miles) and had taken great care to perform regular maintenance. I had driven it carefully and loved the car (while it worked). However, at 50-60K I had massive oil consumption problems which Audi refused to believe were the cause of poor design.

    At 70-80K I had enough and called corporate (thanks to a suggestion from a mom & pop Audi mechanic, NOT Audi dealership) which replaced the piston rings for FREE and fixed my oil consumption. Then at 130K the engine finally blew, with no warning. I went to corporate with all of my maintenance records asking for help, since a normal car (not even talking LUXURY here) should last well over 130K miles. They led me along for 2 months, along with the dealership in Wilmington DE, and afterwards, quoted me an insane price for replacing the engine ($10k+), even with "discounted labor."

    When I sent a detailed email to the North America CEOs (Audi & VW), they sent me to a rep who essentially said they've done all their due diligence & fulfilled their responsibility by settling a class action lawsuit and refused to provide any kind of measurable assistance to me, personally. Too bad they never informed me of this lawsuit (despite me having problems during the time of the lawsuit), and I never received any kind of actual help from the company. I went through so much grief with this car, and all because of faulty engineering, which the company would not take responsibility for (settling a class action lawsuit, without informing me, is their definition of taking responsibility). They dragged me along for 2 months, while my car was rusting in my driveway. This company is the worst company I have ever dealt with in my nearly 30 years of existence.

    How anyone can claim this company is reliable (after this lawsuit, after their emissions scandals, and specifically after the way they treated me) is beyond me. I will never buy an Audi (or VW, at this point) again... And I will make sure to tell my story for the rest of my life, working in Corporate Finance (Audi's target market). Because this CAN and WILL happen to you. The same engine issues the 09-11 A4s had, the 2017 A4 will probably have as well (since it's a new engine design). And Audi doesn't care, because they'll just settle any upcoming lawsuit and pay that small percentage of claimants that were actually informed... And tell the others to go fly a kite. Much cheaper than actually standing up and holding yourself responsible for your poorly designed vehicles.

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    Price

    Reviewed Feb. 4, 2017

    Audi is a great car. Reliable, affordable and gets good mileage. Plenty of models to choose from. I wanted a LX model and they had it. They also had a great sports model. Good variety. The car looked amazing and had so many things to do on the inside. The automatic computerized features were the most interesting to me such as the lane keep assist. Each model had several upscale options. It could be more spacious and have more leg room in the back. I realize this is the best designed car ever.

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    Reviewed Feb. 4, 2017

    The variety of its models and colors are elegant, contemporary, visually beautiful and versatile. It also has many advances in technology, ergonomic and safer. It stays at the forefront and allows me to update my equipment and accessories whenever I can with different options to meet my needs. Also, the passenger capacity is excellent. There is no discomfort and space is enough for both passengers and luggage. Everyone has their space to move and be comfortable.

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    Price

    Reviewed Feb. 3, 2017

    Audi offers a variety of models. My favorite is the A4. It's a nice size sedan that is fully loaded. I am a small woman and I'm able to handle this car perfectly. It has leather and heated seats, sunroof, navigation, and nice size trunk. It's roomy too! It sits five comfortably, and luggage can fit nicely in the back seats. It's nice to drive and absolutely worth every single penny. The resale value is amazing as well. I am really satisfied with the factory version of this car. I'd love to change nothing about it. It's just perfect. I love this car and would recommend this over and over again.

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    Online & AppStaff

    Reviewed Feb. 3, 2017

    Audi having very good models and variety is big! Got mine about three years ago and I'm ready to get another one soon! On this time I'm planning to get different color and model! Features are really good! Absolutely love them! Having Bluetooth, GPRS, and other cool features what I really love! If you want to ride a round really cool car then get Audi. I haven't upgrade my car yet but I'm really planning to because I have been visiting their website and there is bunch of stuff what I really really like! The car is also very big and very nice! Fits everybody and everyone really nicely in it! I having a big family and I'm very satisfied! So it's highly recommend!

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    Staff

    Reviewed Feb. 2, 2017

    My car's appearance is very nice. I got the color that I specified. The dash in my car looks more like black wood. It has a built in CD player, GPS navigation system and digital display. It's so cool and easy to read for mileage and gas. I had pin stripping put on mine. I also got the digital panel and voice activated GPS which I love as I'm bad at directions. It's so helpful. You can also add a DVD player inside or internet. Size wise, I wanted more roomy model because I have long legs. My Audi can fit 3 in the front, but that is a little cramped for space and does not leave much legroom. But you can easily fit 3 in the back seat with lots of leg room, and still ride comfortably in the back.

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    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2017

    Audi has cars for everyone. From the college student that wants to spend 30 grand to the corporate executive who wants a R8 Plus to show off at the country club when he golfs with his buddies. These car are really top notch when it comes to appearance. You pull into the parking lot at the bank that you work at and people stop in their tracks to stare at the paint and rims. Amazing technology. No more car phones in the arm rest. This is touch screen goodness. If you want to tint the windows or put on a 68mm turbo these cars are for you. It was an amazing experience driving this car on a daily basis. Fast, luxury and technology all wrapped into one beautiful car. Either you're bringing the kids for ice cream or driving your other girlfriend to a hotel this car fits you and all the equipment you'll ever need. Golf clubs, bikes really anything you'd ever need.

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    Reviewed Feb. 1, 2017

    I was happy that there were several models to choose from with different features. It is a luxury brand and that is what I felt when in the car and I enjoyed it. It seemed to fit me well. The model that I had was compact so the passenger capacity was not that good. But it seated 4 people comfortably. There were larger models available but I enjoyed the way the smaller model handled. It looks good and had a classic style and color. I like new features but I don't like flashy features that add no value to the car. The car I had was not new but I liked that the newer models had a lot of features as options. It was nice to know that if I wanted to upgrade to more features later, they would be available.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2017

    I drive a 2012 Audi A6 SuperCharged. A few days ago I received a recall for fuel pump change, in that I called the nearest Audi dealership to make an appointment for the change on 01/26/2017. In the process of the change I decided to have an oil change. At the dealership everyone was very nice and took care of me within the process of the service and assured me that the fuel pump and the oil change has been taken care of and paid 140.27 dollars for the oil change. The biggest part me going to the dealership was because of the recall for the fuel pump because of the letter I received a few days ago. This morning 01/27/2017, after my daily routine coming home the car engine suddenly turned off. The worst part of this was that I was traveling on a highway, "Palisades Parkway" to be exact. On the dashboard of the car there were no indication of something wrong.

    The fuel gauge was indicated as that the car had fuel in the car. Not thinking about the amount of fuel that is in the car, I thought that there was something wrong with the engine itself. Thinking back from yesterday's service, the service was for the fuel pump recall. Thinking that it couldn't be fuel because I just came out of the service for this problem, but to be sure I called a friend to bring some gas to put in the car. Sure enough after adding fuel into the car the car started and I was able to drive to the nearest gas station to fill up.

    In all, this complaint is for the service at the Audi Town Motors of Englewood NJ where they specialize in Audi. Having trusted that an Audi dealership would know how to service an Audi car, was the worst mistake of my life. Driving a car in the highway, all of the sudden losing an engine and feeling a life or death situation was something that I wanted to share. Cars flying by me trying desperately to move the car to a safe place to park was something that no one should experience. I would like to formally put a complaint to the Audi Town Motors of Englwood NJ at 400 South Dean St Englewood NJ 07631. For the life or death situation I was in and amount of time I had to suffer for the mistakes that the Audi made, in a recall that Audi of America formally gave out to all of the Audi owners.

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    Price

    Reviewed Jan. 25, 2017

    If you're looking to buy a European car, don't do it! Unless you don't mind problems with everything mechanical or electrical! Since purchasing my Audi A6 2.0t Premium Plus it has been nothing but problems. Right now my horn and AC don't work. Just go to a forum for the brand of car you're looking to buy and search for the specific car, you will find one problem after another! American cars cost less, last longer, require less maintenance and have better performance! I will never buy European again!

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    Customer Service

    Reviewed Jan. 24, 2017

    I paid off my 2016 Audi A6. I cancel the additional products which was finance with with my loan. I was due over $5000.00 in refunds. A week after the refund was supposed to be mailed to me I contacted the purchasing dealership to check the status. I was told that Audi Financial Services received the refund a week prior and cash the check. The same day I contacted Audi Financial Services and was told that refund check has to clear their bank and a refund check will be mail to me within a week. Waited two weeks past the expected day of the refund. Call Audi Fin and was told that the amount of the refund was over $5000.00 and someone with higher authority have to approve the refund. Call back a week later the Rep told me they are still working on the refund and no other information was available at this time.

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    Reviewed Jan. 11, 2017

    I bought a 2009 A4 2.0T Quattro and it was a problem from day 1. The car was consuming so much oil! At its worst it was doing 1ltr every 120km. When I took it to the Audi service shop, they blatantly lied to me after doing a service and check, and said nothing was wrong and perhaps I should buy a new sensor. I kept going back and kept getting the same spiel. Anyways the car engine has died and they are quoting me 10k to rebuild the motor. I told Audi Australia that I have done my research and am aware of the recalls, and class action lawsuit against them for the flawed motor but they are still refusing to do anything about it. I'm left with a useless car, back on the bus and frustrated! Does anyone else have any ideas or helpful suggestions where to go from here??

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    Customer ServiceStaff

    Reviewed Jan. 9, 2017

    I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using "live chat" and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

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    Customer ServiceStaff

    Reviewed Dec. 27, 2016

    I recently paid off my 2011 A4, financed entirely through Audi Financial Services. I needed the title to purchase a new A4 Prestige. I called Audi Finance to get the title. I was told that they had sent it to my home address after the last payment had been made. When I said I had never received it, the customer service rep said they would "look into" sending a lien release letter so I could go to the DMV and pay for a duplicate title... so I could buy another Audi.

    I then asked for them to send me a duplicate title. After a long wait she said they could do that for $25 and it would take 4-6 weeks. Which is amazing since they never sent the title, I never missed a payment, and I was eager to go to the local Audi dealer to finance the purchase of a 2017 A4 Prestige. That's not going to happen. I loved my A4 but I'm not going to pay Audi Finance for the privilege of being treated like garbage. The BMW 330ix looks pretty nice...

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    Verified purchase
    Customer Service

    Reviewed Dec. 24, 2016

    I was thinking of the words to describe my experience with Audi and the best word that I could think of is "UNFORTUNATE". That is exactly how I feel unfortunate that I purchased an Audi. An Audi is a perfect example of the old adage all that is glitter is not gold. At first glance, the car is beautiful, sadly the most important component, the engine, is garbage and I cannot get the stain of the green from the stain of the fake gold off of my finger.

    I purchased a 2013 Audi A4 in May 2016. I had owned a Mercedes for many years and my car was totaled due to a flooding in my area. During this period, my car was great which led me to the delusion that all German cars would bring me the same level of service. Sadly, I was mistaken, very mistaken. Within two months, my car needed a replacement of the air condition. A few months later, the car required a water pump replacement. Well, you may be thinking no big deal. Wait, it did not end there. Within 6 months of purchase, my beautiful Audi needed an entire engine. Of course, according to the dealership and the warranty company, that was all my fault because I had failed to maintain the car. And, although I provided documentation that I had indeed changed the oil, that did not matter because after purchasing the car with 38,000 miles and driving it an additional 12,000 miles the oil in the car was so dirty that it caused the timing to shift.

    After contacting the manufacturer, the representative advised me that the car should be good for $10,000 miles. I advised her that I had it for only 6 months, her response, "Well the previous owner must not have changed the oil." So, my advice to all is DO NOT PURCHASE AN AUDI. Not only is it poorly manufactured, they will only blame you for its poor construction. And, you will be stuck paying for a car note and a brand new engine. Thanks to this car I am further in debt. I wish I would have stayed with Mercedes. I HATE AUDI!!!

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    Reviewed Dec. 19, 2016

    We have had a 2015 Audi for the last 30000 miles. In this short time it seems that so many things are not meant to last. The tires need replaced, the windshield wipers are worn, and the brakes are squealing. We just found out that every time you replace brake pads you have to also replace the rotors - even if they aren't damaged because they supposedly wear out in the same time frame. The maintenance costs are incredibly high and the parts don't seem to last long. Overall we are disappointed in the quality of the vehicle. If you buy one, expect a couple grand a year in maintenance in the first couple of years. We are concerned about whether these costs will skyrocket with age of the vehicle. We would recommend not only looking at initial cost of any vehicle but just as important the expected maintenance costs to keep up a vehicle, so you can make sure you get the expected level of quality in what you buy. We will not choose Audi again in the future.

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    Price

    Reviewed Dec. 9, 2016

    Safety is 5 star but electrical issues occur more often than I would like in Audi, thus a 4 star. To me safety from German engineering deserves a 5 star, however, electrical issues in the vehicle can be frustrating. Also, it is a lot more expensive to fix compared to Japanese or Korean made vehicles.

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    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2016

    There are 2 words for them... They are horrible!! I have excellent credit, paid all bills either early or on time... Never late. When it was time to return the car that only had 14,000 miles after 36 months, the charges were insane. I have leased over 12 cars (BMW's, Mercedes, Jaguars) and never had such a hard time. I am done completely with Audi. They can take their cars and do whatever they would like.

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    Customer ServiceStaff

    Reviewed Nov. 25, 2016

    I cannot find the words how unhappy we are with the customer service from Audi Financial services. It's mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.

    It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. It's extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.

    I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.

    Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.

    Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. It's shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.

    We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

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    Customer Service

    Reviewed Nov. 18, 2016

    Purchased my car in 2012 with 45,000 miles on it. Immediately it started burning through a quart of oil every 5 weeks or so. I complained to the dealership. They said it was normal. I complained again. They said it was normal. I complained again. They said it was normal. I had to burrow myself so far up their ** for them to take a look at the car. They performed an oil consumption test which it failed. They said I had to replace the engine. Thankfully, I was 475 miles under the warranty expiration. From that point forward the car never worked properly. An ignition coil change, 3 issues regarding misfiring, repair work for several diagnostic codes. All in, on top of my $450 month payment & $6k deposit, I spent about an additional $10k repairing the car.

    Additionally Audi USA covered another $10k worth of work. That's $20,000 worth of repair work over 4 years. A $1,000 bill every 10 weeks. At 130,000 miles I pulled into a parking lot, car was running fine (after a $1,300 repair bill the week before). I got out of the car and realized I forgot to grab something at another store. I immediately got back into the car and pushed the key in the ignition. It didn't start. Needed to have the car towed. The dealer tells me they have to rebuild the entire engine again.

    Audi USA called and left a message yesterday (I've been without a car for 3 weeks now and had a loaner for all of 4 days) that the case has gone to the highest level and there is nothing they will do about it. They said if I have any questions I can call the case handlers direct number. Seems that direct number goes directly to a voicemail void that never gets checked because my phone calls have yet to be returned. Looking at the number of issues and similar complaints all over the web I am baffled that Audi refuses to take responsibility for their poor design and the numerous faults that continue to occur on this engine model.

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    Customer Service

    Reviewed Oct. 26, 2016

    I leased a 2015 Audi A6 at the end of August 2014. After the first 12 months the brakes started squeaking every so often and it went away the next few months and it would come back and forth. Now, in summer 2016 the brakes started squeaking even worse than before which was very embarrassing taking into consideration that you are paying for a new luxury car. My wife took it to Legend Audi Dealer in Amityville NY just to hear from them that it is normal and that we have to cope with the noise and they gave her a brochure to read. I am not satisfied how Audi is handling this issue as it appears that they can fix it by replacing the brake pads but they don't want to.

    Also, I found several similar issues on the web dating back to around 2010 where other people were complaining about this. It is not fair that I keep paying for a car with such defect not being addressed by the manufacturer, it is embarrassing and a shame that Audi is not taking hands on to fix this issue. They are making their brand undesirable and because of this I won't buy another Audi again. Audi also has less than average customer service, you pay for luxury car but get poor customer service. I also want to point out that I own a Mercedes and that Mercedes is very diligent on addressing any issues with their cars and do provide outstanding customer service. I originally had plans on leasing Audi cars, but not anymore as I am completely disappointed for not taking care of the squeaky brakes on my 2015 Audi A6 which I diligently pay every month.

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    StaffReliability

    Reviewed Oct. 3, 2016

    Audi A4 A 4.2 TDI Registration No. ** Dated 04/07/2012. Within 9 to 10 months of delivery started experiencing following problems: 1. From exhaust pipe emission of heavy smoking and some sparks. This problem was attended by Audi workshop at CST Kalina. While submitting car for above repairs also verbally report slight vibration & rubbing noises while driving. However, later part of the report was not record as the test drive inside workshop failed to reveal any problem with steering. Car was handed after dealing with exhausted Pipe smoke emission.

    2. Eventually after some time while taking out car from our Garage the car's steering system completely ceased and started giving indication that car steering system has failed. The car was collected by Workshop for repairs. However, we were dis-satisfied with to see such high end car having such major problems within 10 months of service. After much deliberation we were given a brand Audi A4 car without any charges. This gesture of Audi is much appreciated.

    3. New Audi A4 14th June, 2013 Registration No. **. Now we have started facing following problem again.A. Vibration of steering & rubbing sound while driving this was report to the CST Kalina workshop representative but the test drive inside workshop did not reveal any defect with steering. However, on my insistence to verify if the vibration was not coming or not drive the car 30-40 kms as same was not happening continuously. Repair representative agreed to my suggestion and car was left in the workshop. Later it was reported to me that they did find for short while steering vibrating & rubbing noises while driving for longer time.

    Workshop representative informed me the shaft is defective and same has to be changed. I was informed it will take one week to get spare shaft. Eventually it took three weeks to get the shaft and replace same. During this time no car was given to me to help me out to my day to day work. Whereas while purchasing Audi car we promised while the car is taken for service we will be provided service, we will given a car free of any charges.

    Now there is no vibration or rubbing noises. But the point remains why such high end car should have such problem with my 2nd car as well. This raises question is there "Deficiency in Quality Control" or some inherent manufacturing defect. As I have Extend Warranty the renewal of shaft was done under warranty but the point remain why I am experiencing such serious problem once again. Warranty will get over by June, 2017. What happens next if after warranty steering fails once again?

    By this mail I put on notice Audi India and I would to reserve the right for car to be repaired free of any charges if above mentioned major failure of steering happen sometime in future. I feel quality control is very poor as following problems will indicate: A. Cars locks failing (not operating) and for overhauling I was charged although no parts were changed. Why when the car is still under warranty? Locks failed to operate again within a week after overhauling.B. Car door mirror switch breaking and charged in spite of car under warranty.

    My last Car was Toyota Corolla which was with me for over seven years and never faced any of above mentioned problem whereas Audi with such good reputation giving so much problem. I doubt their "Quality Control" slackness and very poor manufacturing control. With this I am putting Audi India on notice for serious steering defect existing in their A4 Model.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 2, 2016

    Took my car at the appointed time (11 am) in for a full service (309) it was running perfectly well no faults whatsoever. They said the service would take about 1-2 hrs. I contacted Audi at 3 pm to say I was calling to collect my vehicle. They said "the lady that dealt with you is just on the phone, I'll ask her to ring you back". I waited 20 mins, rang again, told them how long I'd been waiting and want to speak to a manager. Again they said "I'll get the manager to ring you straight back". 45 mins later and fuming I rang again. This time they said "your car is just being washed now it will be about 15 mins".

    Now my car has a fault, it's jerking and jumping as if it is being starved of fuel. I have just looked at the air filter and it's. The one I put in 18 months ago, in my service book it's (air filter) been ticked as replaced and crossed out and ticked as not replaced. So no new air filter, not even cleaned, fluids NOT topped up they said that's extra. So almost six hours for a service. I don't think a Boeing 747 would take that long. Bad service, certainly the longest, lied to several times. Get your service book stamped by any reputable garage. Audi is NOT all it's cracked up to be very, very expensive and work NOT carried out.

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    Customer ServiceStaffProcess

    Reviewed Oct. 2, 2016

    I would like to bring your attention this issue, hopefully I can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system. I bought the car brand new from Audi in November 2011. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that it was due to my driving style. I took the car in 40 times to the dealership (as per my tracker records 0) in total to have the clutch issue address, gearbox issue and oil consumption issue, and kept getting told there was no issue.

    Eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch, only then did they pick-up. I quote that my clutch was worn. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that it was my drive style was a lie. This process took almost 4 years. They informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I don't know how they could tell me that no issue was found.

    At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. Most recently, my cars ecu unit on the steering wheel was showing errors on my dashboard. Audi Burma stated that they could find no evidence of this, even after a I showed them a video of the issue. Nor did they inform me to be careful as this affects my abs, which put my life in danger. On the evening that I collected my car from Audi which they had for a week, I notice a loud knocking noise on my front suspension. I took the car to Audi as no longer trusted that Audi branch they found my steering arms were damaged, required replacement. I was informed by that they were so warm I could have had a serious accident had I continued to drive. So this car was release by the dealership and no any quality check done is beyond me so this is the third time Audi has put my life as risk.

    I have proof that my car was at the dealership 40 times in four years yet there are only 8 job cards created, no explain has been offered for this nor after at least 30 requests to have the original job cards, nothing has been forth coming. During this period I had informed the dealership of excessive high oil usage starting in early 2014. They ran test (so they told me) but refused to show me the results and said there was no issue. I took my car to a different dealership, they ran the same tests and found that indeed my car was using an excess amount of oil and recommend that my engine be rebuilt as per Audi technical papers. This test was done 4 weeks prior to my maintenance plan running out. Now the dealership refuses to rebuild my car and has delayed the whole process till after my maintenance has expired. When I query this, they say "Sorry your car is out of maintenance plan" and I must pay for the repair.

    Audi customer care in south Africa has been informed of all these issue and have all the recordings of the conversations, yet they will not do anything to assist me. I was promised a meeting with the regional after sales manager. He contacted the branch and then refused to meet with me. So clearly if a customer complains they simply ban you from the premises and then hope you will go away. I have this in an office letter from Audi customer services. I have never in my life ever heard of this happening to anyone. Currently I still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems. Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for customer service manager go unreturned.

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    Coverage

    Reviewed Sept. 29, 2016

    Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now I'm told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called "contamination" so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws don't cover it. Next step is NY AG and small claims.

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    Customer Service

    Reviewed Sept. 9, 2016

    I took my car in to Audi for service because it was overheating so Audi changed my water pump and never told me there was a recall on it. I drove off their lot 3 different time but the last time I drove off my car turned off at the fork of the 118 and the 5 Frwy and cars were trying not to hit me from behind and when I called Audi scared out of my mind, they acted like no big thing. The next call about my car was that I need a new engine. I gave them a running car and they're giving me a car that doesn't run.

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    Reviewed Aug. 31, 2016

    Car has 20k miles. It has had key fob unrecognized, have to walk away, come back, it works. I've had engine shut off on highway due to overheating (thank God I was next to the shoulder lane). My check brake light indicator comes, lights up on the dash, brake lights however work fine. Dealer so far has added antifreeze (it wasn't low to begin with - just above min) can't find problem with light, would have to tear car down. Then I was rear ended at stop light, 8k in repair done by Audi, car now vibrates. Took it to sunny side Audi bodyshop, they sent me to Sunnyside Audi dealer in middleburg OH, (place of purchase/service) and they try to sell me tires and balance after saying nothing wrong with car alignment. Can't guarantee me that it will fix the problem. I did NOT have a vibration problem before being rear ended.

    I called Audi America, they sent me back to dealer to "try to work something out". My tires have PLENTY of tread left as I used winter tires for at least 8k miles of the 20k. Just a horrible experience with the car, with the service, with the repair work of Audi manufacturing, sunny side Audi service, sunny side Audi collision center. I've owned Honda, Toyota, Ford and Acura, not had any problems. Acura replaced a 600.00 part under warranty. It failed 2 years later after extended warranty expired and they fixed it again, free of charge under good faith. Audi should learn from this. I'm going back to Acura. I'm not unreasonable. I offered to pay for tires if indeed it takes care of problem. If it doesn't they should. As I said it 100% did not shake/vibrate before accident. The other electrical issues I just deal with until lease end.

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    Customer Service

    Reviewed Aug. 23, 2016

    My Audi ownership experience was pretty frustrating and ultimately a big disappointment. I bought a 2012 A6 from the Audi Exchange in Highland Park, IL. The vehicle supposedly had undergone a "thorough 300+ point dealer inspection process"; one so exhaustive that "no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process." Wow, sounded impressive.

    So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawed and said they didn't think the work looked *too* bad. Bottomline: they said 'you bought a used car' and that was it.

    I contacted Audi of America figuring they would intervene. But, to my surprise, all they did was send me a canned 'thanks for sharing your concerns' response and I never heard from them again. So much for the "pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world." I keep getting marketing mail from Audi encouraging me to come by and check out new models. Uh, no thanks. I would rather walk than buy another Audi.

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    Customer ServiceInstallation & SetupContract & TermsPunctuality & SpeedStaff

    Reviewed Aug. 8, 2016

    I would like to know how to lodge a formal complaint about my Audi S3 and the dissatisfaction I have received from Audi roadside assistance and Audi Service Centre in Parramatta. When I first walked into the Audi Parramatta dealership when purchasing my S3, the level of service and communication was outstanding! I was so pleased with how I was informed every step of the way and the progress on when my car was being built. It all went downhill from there as soon as I left the dealership.

    About 8 months of owning the car the centre console panel started to flack up and peel exposing the aluminium underlay of the part of the car. Shortly after that my car overheated and the warning light came on for me to turn off my engine and put coolant in the car. I was stranded with my 1 year old and my 3 year old. I called the Audi roadside assistance and was told that someone would be there within an hour. 4 hours later no one turned up so I was forced to drive the car myself with my 3 year old and 1 year to the Parramatta service centre for them to add coolant to the car.

    Then I was emailed a survey about the roadside and because I gave them a 0 mark they called me the next day asking why I had marked them so low. I explained that I was left stranded for hours on end with my 2 kids under the age of 3 and had to drive my overheated car to the service centre myself. I was told by the person on the phone that the job was not logged and that is why no one came or called.

    Then when I booked in my car for the service I was told I had to wait close to 2 weeks for the new part to arrive. I waited weeks and no one from the Parramatta service centre got in touch with me so I had to call them to follow up with them to confirm my appointment and confirm the part had arrived. I dropped it off and had arranged a loan car. I inquired about the terms and conditions of the loan car agreement. I was told by MASON that I would have to pay $2500 excess regardless if I got into an accident and it was not my fault. So I couldn't even utilise the loan car which is why I asked for the loan car so I could use it for work. I missed an entire days work because of this information that was wrong! I was mislead and deceived into signing this legally binding agreement.

    Then to top it off after missing an entire day of work to have a part in my car changed, I was called at 3:30 PM to tell me the part had been damaged, mind you the car was dropped off at 8:00 AM that morning. There is no way it was damaged when leaving the factory in Germany, clearly it was damaged when the staff opened it. I know this because the Assistant Manager Chris told me that the part comes wrapped in bubble wrap and layers of other material to protect and it gets delivered in a box. I was then told I have to wait another week and a half for another part to come in.

    2 weeks later I am yet to hear anything from Audi Parramatta service centre. The website clearly states that first class service to Audi consumers when clearly that is not the case. What is the point of having an Audi if the staff cannot even communicate with its consumers, when they can't even advise its consumers of correct information on an agreement, when my car over heats and parts are damaged and when roadside leaves its consumers stranded? It is a joke that I have spent all this money on this car and to be so dissatisfied. No one at the service centre offered any sort of compensation or help with anything. Not even a sorry.

    Today after waiting 2 weeks for the new part to arrive I dropped my car off again to Audi Service Centre to have the part changed. I wasn't even called to pick it up even though I left my mobile number with Jeffery, instead my husband was called and when I got to Audi to pick my car up I had to wait 20 minutes as Jeffery was too busy to see me. He told me that he had delayed his lunch and that he had been waiting for me, what kind of employee at a service centre even says that to its customer?

    On top of that my car not only got damaged whilst they changed the part, the part they fitted doesn't even fit correctly and the installer has now damaged two parts of the console of my car. The worst experience Audi has delivered, worst service and lack of due diligence is unbelievable. I now have to wait even longer to have new parts brought in and I am told Chris or Jeffery will be in touch but it will be a while. The worst Service Centre ever!!!

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    Customer Service

    Reviewed Aug. 4, 2016

    Audi 2007 Cabriolet-Takata air bag recalls - Advised of Takata air bag recall by CARFAX (not Audi) on 3/10/2016. I immediately called and emailed dealership who advised they were not aware of recall arrangements but would get back to me when parts might be available. I subsequently did received notice of driver side airbag recall from Audi on 4/5/2016 with the letter indicating no replacement parts were available and I would be advised when they would be. I now have received another notice for the passenger side airbag with same note that no parts are available and I will be advised when that would occur. After 5 months, does anyone think (from a product manufacturing standpoint) that this is acceptable? Note to Audi USA--lack of definitive communication and action will always drive away your customers!

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    Reviewed Aug. 1, 2016

    I purchased my 2012 Audi TT used with approximately 7,000 miles on it. I drive the car regularly without any issue and am currently at 38,000 miles. One day the car stopped operating properly and was towed to the Sewickley Audi Dealership, a certified Audi Dealership. After various diagnosis, the service department contacted me to inform me that the car will need an entirely new engine! I was shocked. Although the car was a 2012, the mileage was relatively low for needing an entire new engine. A car should not age because an owner did not drive it year round (which is likely what the original owner did).

    Audi USA and the dealership offered to covered 75% of the cost of the new engine and the repair because the warranty had expired 1.5 months ago. I was very disappointed in this. I still cannot believe that a car with 38,000 miles could possibly need a new engine. With no other option, I paid for 25% of the repair at $2,500. I will never buy another Audi.

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    Trish increased rating by 3 stars.
    Customer ServiceReliability
    After a positive interaction with Audi, Trish increased their star rating on Sept. 4, 2016.

    Updated review: Sept. 4, 2016

    Since my last review about my Audi Q5- I wrote to Audi Canada. A very positive result- they are going to refund money spent on fixing my sunshade. I wanted to give credit where credit is due! Thanks, Audi Canada.

    Original Review: July 28, 2016

    My sunscreen on my Audi 2014 Q5 has broken for the third time in 2.5 years. Because I am just past warranty, all Audi Edmonton Southgate, and Audi Canada will say is it is past warranty. After much discussion, Audi's goodwill policy will pay for labor but I must pay for parts. They will not recognize it broke 3 times and don't recognize this as an issue or that the mechanic maybe did not fix it right in the first place. I have the following reply from Audi Customer Care, "The sun shade breaks because of the dust and its panoramic size!!" Is this a valid excuse? Can you imagine the rest of my car and potential to break because of dust? I have asked about a recall issue, but no one is willing to address the issue of a defective substandard product.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 21, 2016

    Paid £28,000 for an Audi A4 that was used as the launch vehicle on the viewing nights when the car was shown to the public, so, 3 months old stuffed with techie gear yet the dab radio does not pick up a signal unless it is in the service bay??!!! My last A4, the previous model, and not quite 3 years old was fine, my brother's A3, his wife's A3, his son's A5 all bought from the same dealer at Silverlink in Newcastle upon Tyne and my daughter's seat all have no problem but my £28,000 now 6 month old Audi A4 can only access analogue radio??

    The garage was supposed to call me back tonight just after 6:00 but guess what, the lad who answered didn't seem capable of taking my phone number down after twice telling him what it was. What is the point of paying premium prices for a so called premium car when all you get is back street garage services? Can't see my family buying from these again. (Five cars in all.) Think I'll have to contact some in Ingolstadt.

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    Customer ServicePriceStaff

    Reviewed July 10, 2016

    I have leased Audi's Flagship Sedan A8 in June 2013. The array of different problems ranging from complete replacement of steering system to the faulty MMI screen unit appeared shortly after. Though I was not enthused by these shortcomings, I liked the driving dynamics of the vehicle and enjoyed beautiful warm interior design. The pinnacle of this technological marvel came around 12000 miles. I have noticed a humming noise coming from the tires.

    I took the car to the local Audi dealership. Upon inspection of the vehicle, the service manager informed me of the following: "Audi created the unique size of the tire (265/40/R20) and there are only Pirelli tires available in this size in all-season configuration. All these tires are making humming noise, even a new ones. Therefore he cannot help me." He also stated that many of his customers complain about this problem and he personally dislike Pirelli products. I was left with no choice, but to continue driving and listening to this "humming symphony."

    By 20000 miles the noise became so loud, that it was hard to listen to the radio or talk on the phone without raising my voice. I placed a phone call to Pirelli headquarters who promptly refused to replace their product under the warranty. Taking into consideration that I've been a loyal Audi customer for 14 years, I decided to write a letter to the executive committee of Audi of North America. I have informed them that they installed a low quality product on their Flagship Sedan and they created the size of the tire which is not available from any other tire manufacturer but Pirelli.

    Therefore they are equally responsible for this error in judgement. I have received a reply from so called "Regional Expert" shortly after. The letter was written in a monotonous standard script, which is most likely mailed to all their "valued" customers. The bottom line of the letter stated that I am a valued member of the Audi family, but I can take my problem somewhere else. Any other correspondence I wrote to Audi of North America in this regard and their main office in Germany was left unanswered. So, I went ahead and replaced noisy Pirelli tires with the same noisy Pirelli tires for the cost of $1300.00 and continue driving and listening to this humming noise, but to a lesser degree, while counting the days until I return this leased vehicle and forget about this nightmare.

    I want you all to know, if you decide to acquire one of their vehicles and you come up with a problem, which cannot be resolved on the dealership level, do not expect any help from the company no matter how many years you had been a valued member of Audi Family and no matter how much money you had previously spent on their products.

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    Customer Service

    Reviewed June 28, 2016

    The brakes on my Audi S5 failed completely at the weekend, with 3 children in my car travelling at 70 mph... and luck more than anything that I didn't have a major crash. No warning light, nothing to suggest there was a problem - one moment I had full braking capability, the next nothing. Went to Audi Uk, and because I can't prove 'beyond doubt' that it is a car fault... they aren't interested. I have bought 3 Audi's new in the last 10 years - £150k spent to date and won't ever buy another one. Awful customer service! It could happen to you.

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    Reviewed June 24, 2016

    Bought my 2015 Audi A3 last year. 15 months and has broken down 4x. Twice the engine starting smoking and smelled like fire. I can't get them to care that I feel like my car is unsafe. Miserable experience. Wish I never tried Audi and stayed with Lexus.

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    Price

    Reviewed June 22, 2016

    I've purchased a brand new 2013 Audi S5 Cabriolet and took delivery from dealership in middle of 2012 with 4 years/50k warranty. 22 months into the ownership (at 9,500 driven miles) car started to pull to the side and required a wheel alignment at a cost of over $550. I was told that although the mileage was low, this wheel alignment is considered normal wear and tear. Although I strongly disagreed, I ended-up paying for it. Last week while driving, my front left tire completely deflated. After removing the tire in order to replace it with a spare I noticed that the inner part of rubber is showing steal metal belts. Next day I took the car to dealership and was told that:

    a) Car needs another wheel alignment (it currently has 19,300 miles on it). b) All 4 tires are under 3/32 (as measured by Audi Service Consultant) and need replacement even though they are rated for 50k. Since the car is still under warranty and since this is very odd that another alignments is needed and that I also now need to replace 50k rated tires on a car with 19,300 miles on it I called Audi Corporate office and opened a Case # ** with request for FULL reimbursement of expenses.

    Unfortunately Audi decided to decline my request, citing wear and tear. I'm beyond of being disappointed and strongly disagree that this is normal wear and tear. After consulting with my legal counselor who has advised me that I have over 90% chance of successfully getting Audi to reimburse me for wheel alignment and tires and therefore, in addition to filing this complaint with bbb.org I will also be taking Audi to Small Claims court and will publish verdict with details of the case on as many blog sites as I can find. After all I'm certain that I'm not the only customer with similar problem and will make other consumers aware of possible issues/pitfalls they may be facing if they buy an Audi! Lack of responsibility by Audi after selling a luxury and expensive automobile in unacceptable and will not go unchallenged.

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    Customer ServiceCoveragePriceReliability

    Reviewed June 16, 2016

    I have an '09 Audi S5 (115K miles) and am absolutely pissed at my owning experience. I, like all other defective FSI engines built during this time, have been experiencing major issues ALL related to carbon build-up. The car has been in the shop 5 times in the last two years because of carbon buildup related issues and has cost me thousands of dollars. Audi refuses to give me a good answer on why my car does not fall under the extended emissions warranty (that they have issued for other VINs with the same problem) and cover all costs related to carbon cleaning for up to 10 years/120K.

    Audi has no interest in keeping their most core customer base of S owners happy and does not care about keeping their loyalty. The bifurcation of the dealerships, Audi America, and Audi AG has made this even more of a headache. The dealership says they can't do anything until Audi tells them they can, even though they state it is the same problem in my car that is inherent in the cars they have issued an extended warranty. Audi Direct can't tell me anything technical on why my car does not fall under the extended warranty umbrella other than looking at a list of VINs and saying they can't do anything. NO ONE can give me a good explanation.

    It seems Audi has no interest in actually doing what is RIGHT, no matter the evidence presented to them and owners have no recourse. It's obvious Audi does not give a damn about their customer base once a car is sold. Sadly it seems most class action lawsuits with these problems also exclude S5's. This is mainly because there just weren't enough sold for them to care to issue warranties or adjustments while there were many more A's & Q's sold with the same problem that they HAD to do something about or risk legal action from a large group of owners. I just want an engineer to tell me how my engine issues are different than the other FSI engines with the same problems. HOW?! What will it take for Audi to DO WHAT IS RIGHT and make us S5 owners whole? ?

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    Reviewed June 9, 2016

    From day one of my purchase I had issues with my A8. Now 4 years later have had heating fail 2x's, suspension fail, windshield leak, electric fail numerous time, bolts come loose in both doors, breaks squeak and be told that is normal. My Audi has had maintenance to it (outside of normal service) every 2 months. Called Audi American to explain my issues. They were able to pull the 16 work orders so they saw my issues were valid. After weeks of dealing with them, I was told that I should go back to where I purchased to see if there are any incentives that could be used to get me into a new car. That is Audi loyalty. Buy a car that is a straight lemon and they will allow you to buy a new car with "incentives" at the dealership. I will never buy another and highly recommend people to avoid.

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    Reviewed June 9, 2016

    My daughter's 5 year old Q5 with complete and proper maintenance and just 63,000 miles had the engine blow. The dealership in Minneapolis says "don't bother to fix it." Does anyone know if these engines have had a long history of problems? Seems highly irregular that a well cared for car blows up at 63,000 miles.

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    Customer ServiceStaff

    Reviewed June 9, 2016

    I bought a brand new Audi Q3 2015 last year. Audi was my dream car before, but after buying this car I am feeling guilty of buying this car. I had a service @ one of the dealership last year. They had done wheel alignment and rebalance last year. The service was bad and when I gave the car for routine maintenance at different dealership they wanted me to pay again for rebalancing and wheel alignment. I have contacted Audi to complaint on the bad service. They took a complaint but never called me back with resolution. One of the customer care representative told me that I have to reach out directly to dealer and they won't help me in this issue. I don't understand why I need to buy a luxurious car who don't even take care of their customer concerns properly. I will never buy this car and planning to sell this car in near future. Bottom line - it's not my dream car anymore.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 6, 2016

    Audi A4 2.0T - 69k miles and I'm in the hole almost $8k!! Bought the car certified pre-owned with 32k miles. Keeping up with all recommended maintenance and caring for the car inside and out, this vehicle has been nothing but a lemon. It's been on a tow truck 4 times in 3 years. In the shop 6 times outside of regular maintenance. Cylinders replaced. Pistons replaced. A/c gone twice! I can go on... I dreamed of having this car, and now I can't get it sold quick enough. Going all American! Shame on Audi for poor design putting Turbo on a 4 cylinder car and straining the ** out of the engine causing parts to weaken faster for replacement. Overpriced car doesn't even hold value. Never again! That just explains why there is so much inventory of Audis for sale everywhere. People can't get rid of them quick enough.

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    Customer ServiceStaff

    Reviewed June 1, 2016

    I took in the car as the windows smash and grab gets scratched out every time I open the windows (all of them). Then they lied to me and said it's the type of rubber Audi uses which scratches all their windows so they can't help me or change it. 2015/04/14 - My car is new and it's not even a month old and it is flashing oil change. Response was a sorry and they took it in to be fixed. 2015/11/26 - My car went in for a service and they smashed it and had to wait until January driving a smashed car. Brand new car now turned into a smashed one and I must just accept a sorry???

    Response was: "It is regrettable that your car got damaged whilst in for service. We do sincerely apologize for the mishap despite us taking extreme caution with our customer's cars. Please understand that we do not plan these things but they do happen at all dealerships. We are transparent and accept responsibility for the incident. I have arranged for your car to come in around the 2nd week of January 2016 once everything returns to normal". And then they ask me not to rate them with Audi SA - "May I please ask that you do not participate in the survey with IPSOS should they decide to call you. May I ask that you rather participate in the survey once we have repaired the damage on your car? This rating is very important to us and I think the whole experience has been tainted by this unfortunate event."

    Now I went over a month ago as here is a list of problems. Loud sound when I hit the brakes and go over humps, the car cuts power when I drive it, the car doesn't lock, the dashboard and speedometer switches off while I'm driving, when you put the car on reverse it does the opposite and when you put it on drive it reverses before it moves forward (at my son's school when I put it on drive it reversed into another car). The soft top needs to be tightened as well, no rain sensor as well, it's as if electrically it is messed up.

    Over a month ago they asked me to bring it in and one of their technicians drove around Sandton to listen and also said he knows what the problem is so I need to book it in and it will take days to fix it. I asked if I will get a loan car and they said ok. When we went back to their office where they said the booking agents were in a meeting and I must just leave my number, they did phone me and booked it in for the 8th of June. When the car started not locking I phoned them again as I was very worried then Ismail asked me to bring it in this Monday, I asked for my loan car and was told I will never get one as the previous guys did not even book a loan car for me and if I want to wait then they can only fix and give me a loan car in July.

    Clearly Audi doesn't care about the owner's safety. I decided I have to take it as I fear for my life, I dropped it off at Audi on Monday morning and even today I haven't got feedback as to what is wrong with the car??? I really thought the technician that drove with me said he knew where the problem is. I really want Audi to give me my money and take their car back. I seriously don't think it's fair that it's their technical fault and I must suffer!!! Now I phoned at 7h25 today to speak to Ismael or the dealer principal (was told Ismael is around but they can't get hold of him and the dealer principal will be in around 1 pm). I still don't know what is wrong with my car or HOW I'M GETTING HOME TODAY as I had to take Uber to come to work and drop off my son.

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    Customer ServicePriceStaff

    Reviewed May 28, 2016

    I have been financed 3 Audi A3's and previously have upgraded and re-financed but when my renewal came up on my 3rd I decided to pay it off & keep the car - I had no confidence in the staff & was not comfortable using them again. This is a shame as in the past they've always been great - I don't know what they've changed but now they are atrocious! Sales staff either have no knowledge or are not allowed to work out figures. My appointment to discuss refinance/upgrade options was booked by Audi with a sales rep. but every time we needed a figure he had to go to the manager for 10-15 mins and then come back to us to repeat what the manager had said!! I asked for a monthly figure on a particular car if I didn't pay a deposit & when I said I couldn't afford the figure his response was "It's only 20 a month more than you told me you could afford, can't you find that?!!"

    What a disgraceful thing to say to a customer, if he thinks an individual can find it, then surely an international company can work a deal so THEY find it! A few days later I called & asked if they could re-quote if I were able to pay a small deposit (if I sold mine privately and used the sale money to pay deposit), and was given EXACTLY THE SAME MONTHLY PAYMENT FIGURE as when I wasn't paying a deposit!! When I questioned this the salesman blamed me as he said I took the print out of his original quote so he no longer knew what that was!! Overall he showed no interest in looking after an existing customer & getting them to continue doing business with Audi, he had no idea what information he had previously given and left me feeling that I couldn't trust him or Audi as a company. I've always loved Audi's but I'm very sad to say that based on this experience I will not use them again.

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    Customer ServicePrice

    Reviewed May 22, 2016

    I'm one very disappointed customer in Audi brand and this will haunt me for the rest of my life and I doubt the credibility and integrity of Audi. Customers mean nothing to Audi in my view. My car has been lying in the Audi Polokwane branch for the past 5 months, I gave the dealership authorization to fix the vehicle on the 8th of February and they have never contacted me to give me any update on the progress since then no loan vehicle in the 6 months. I'm still paying for the vehicle on a monthly basis and have to make alternative travel arrangements and also save money towards the hefty bill of approximately R67 000 initially R103 000. In all this Audi doesn't care how their loyal client to survive.

    My service history shows you that I depended on the vehicle because I used to service it on average every 3 months (15 000km). It's my only vehicle. I'm struggling to carry on with my daily duties and AUDI JUST DOESN'T CARE. To them it seems it was just GOOD RIDDANCE to rubbish when they sold me the vehicle. This A6 is my second Audi but honestly after this treatment I doubt I can ever buy this brand again.

    Now I doubt everything about the brand from Customer Service/Quality/Integrity/Reliability/the ability of mechanics (I meant why would an overhaul take 4 months, when its new parts) to Durability. A 2.5-year-old vehicle requiring an engine overhaul whilst my family has a 24 yr old Toyota Corolla still going strong, maybe I'm comparing apples with bananas, a good strong well-built quality affordable Japanese vehicle with an expensive poor quality German vehicle I don't know.

    Below is a statement from the Audi South Africa website and honestly to me none of it, is true looking at my situation. e.g. Vehicle has no quality, I mean it essentially requires a new engine at 130 000 km, I get no support, I don't feel respected either. Our relationship is just based on me losing out in many ways. Also I don't think the cars are revolutionary but quick fix to last 2 yrs or less.

    "Audi After Sales - Quality and Prestige - The day you purchase your Audi, you don't just buy a car. You become part of a legacy that is characterised by innovation and beauty, prestige and quality. You begin a relationship founded on mutual respect and admiration that progresses into the bonds we form with you through our valuable services and aftercare support." That is why we don't stop at designing revolutionary cars, we also go on to design outstanding support products specifically created to meet the exacting needs of the discerning Audi customer."

    I'm a very dissatisfied customer and I strongly believe this vehicle had a factory problem though I may not be able to prove it. How can an injector which is part of the fuel system fail without warning? I believe it's taking forever to fix (4 months) because it was never assembled properly and I was used to get rid of it, it's an engine rebuild at my costs nogal.

    As I mentioned above, it was just a case of GOOD RIDDANCE. I believe this problem on the vehicle is probably unheard of on this models but Audi just won't admit. Otherwise it could have been sorted in 2 weeks at most. It's a factory fault. This is poor customer service of the highest order. This whole experience has left me traumatized badly. It has also changed how I perceive Audi considering I was such a loyal customer having bought my 1st Audi in 2011 (A4 1.8T).

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    Customer Service

    Reviewed May 20, 2016

    We all know the Takata airbag recall is huge. But some manufacturers are getting it right, and some are not. AUDI IS NOT. They have limited cars affected by the recall compared to other manufacturers, but my car (2012 Q5) is affected. I called Audi several times and they are not offering any option to pay for a rental car or loaner call. I called the dealer too, but they won't do anything unless Audi pays. Audi told me to call the dealer and then the dealer told me to call Audi. I was just bounced around and around with no answers.

    My husband owns an Acura and the local dealer paid for his rental car for 2 months while he waited for the replacement part (which came this week). Audi is doing nothing, which I find unacceptable. They want the consumer to be stuck with the risk, which I also find unacceptable. All Audi car owners in this situation should put pressure on Audi to take the approach Acura/Honda is taking (and maybe other manufacturers, I am not sure who else). Based on the experience I've had, I would never buy another Audi.

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    Customer Service

    Reviewed May 14, 2016

    I leased an A3 "clean diesel" from Audi Coral Springs in April of 2013 with the intention to buy if the car performed as well as the salesperson assured me it would. I was looking for a high performing car with significantly reduced emissions. I considered the Audi diesel, hybrids and electric cars. I chose a model that would no longer be available in the US (A3 clean diesel hatchback). There were only a handful available in the country and one of them was at Audi Coral Springs. Because I was set on this car and there were so few, I had no bargaining power and paid an enormous premium for the car. The leasing process itself was torture. The dealership had one printer and it wasn't working so the entire transaction took more than 4 hours.

    When the diesel emission fraud became public, I contacted the dealership and Audi USA. I was told over and over that the emission fraud was "no big deal" and that Audi owed me nothing. Basically I was told that Audi is handling this and that no one in the company could deal with my complaint. Audi has decided kill its brand and ensure that its customers go elsewhere.

    As for Audi Coral Springs... the personnel at the dealership were down right rude. I returned the car at the end of the lease only to be told that I had to sign a document that if anything happened to the car while in the hands of the dealer (the only place I could return it), I would be legally responsible for the damage. The document stated that I was required to maintain auto insurance on the vehicle until it was in the hands of the manufacturer which would take weeks to months. Ripped off a third time by Audi Coral Springs. I asked how I would know when to release the insurance and I was told not to worry about it. Needless to say, given Audi's horrible, horrible customer service and casual attitude about defrauding the public, I will never drive an Audi again. I now have a Lexus hybrid and the experiences could not have been more different. One star for this dealership is really one too many.

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    Price

    Reviewed May 6, 2016

    We were experiencing a strange resistance when steering the car. Turns out the dealer found that the steering column was corroding - only 30K miles on the car! When we asked why, they said they'd had 3 similar issues and said it was due to new liquid calcium road salt being used. If this happened to us, it is likely happening to all Audi's of a similar vintage! Even though out of warranty the dealer picked up the $450 cost of the part - we paid labor. There is something very fishy going on. I think they have a problem and are trying to keep it quiet, but if your steering column breaks you'll lose control. Beware!

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    Customer ServiceStaff

    Reviewed April 11, 2016

    I am driving an Audi in Hong Kong. I had some paperwork problems with my car and had to contact Audi to get the needed document. The staff is genuinely uninterested and referred me to a automobile association alleging that only the association can get the document for me. So I called the association who explained patiently that the certificate should be issued by Audi the manufacturer, which makes sense. So I called the dealer in Hong Kong again and that staff gave me the same answer, utterly uninterested, and offered no solution to me at all. I don't expect that the dealer can solve my problem quickly and once and for all but at least they can appear to be more helpful. For Audi which aspires to be a top brand in the world, they should be more careful in engaging local dealers. Some are totally unprofessional and may just ruin their reputation. In my case, I will NEVER buy another Audi (because I am terribly pissed off).

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    PriceStaff

    Reviewed March 25, 2016

    I have a Audi R8 car. I love the car but the service that Audi give is crap. I had a problem with the clutch so went to Audi. They told me it needed a new clutch at the cost of £3000 pounds so I told them to get on with it. The next day they phoned up to tell me it needed a new oil cooler and pipes that the mechanic broke when removing the gearbox at a cost of £2000 pounds. After one week they phoned again to tell me that they had broken the clutch master cylinder pedal and pipe and it would cost £1200. I think that Audi should come over to UK from Germany and train these people how to work on their cars. People are going to get fed up of being ripped off by the UK Audi dealers. A pissed off Audi owner.

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    Customer ServicePrice

    Reviewed March 11, 2016

    I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I don't recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If you're going to buy a german car buy a BMW. It's a much better car and their customer service is much better.

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    Price

    Reviewed March 10, 2016

    We bought a 2015 A6 7 months ago. This car rides like a dream, has power and comfort. But, you would think as much as you spend on these cars the service would be a lot better. We had our oil changed at Cavender Audi in San Antonio and they would not even reset the oil service alert (you are unable to do it yourself in MMI). Then when your complimentary data service runs out after 6 month you have to pay $800 for 30 months. Toyota's Entune is free, Ford's, SYNC is free and I am sure there are a lot more companies that provide complimentary service like this. Chevy allows you to use your current phone data plan which costs $10 month. So bottom line the car is outstanding but as much as Audi's cost they could at least give you complimentary data or at least let you use your phone company.

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    Reviewed Feb. 17, 2016

    Me and my husband leased a 2016 Audi A5 in September 2015. Since then we have had numerous problems with engine light and brakes. They kept telling us the software is coming to fix problem but until it happened 4 times now all of sudden they have fix. Also the brakes squeak like if I am driving a 1955 piece of crap. Palisades Audi is where we leased it. They are crooks also!! I would advise no one to buy a Audi. They would not help us at all so they said we were stuck till end of lease. Do not let this happen to you. Buy a Lexus much better!

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    Verified purchase

    Reviewed Feb. 15, 2016

    I've been the owner of several Audi motor cars. I idealize the style and implied quality. I purchased my current car new. 2006 A4 2.0T S-Line. I've been the only driver. The vehicle has 72K miles and now 10 years old. It's always parked in a garage at home, work and the airport. The point is the car is pristine. I was made aware of a problem that the Audi 2.0T engine was having with certain series of VINs. The years ranges 2005 to 2008. The supplier of the forged metal cam shafts identified a quality defect in the hardening process. There are blogs and details with VIN on the web and some vague messages from Audi confirming the problem and series numbers and warranty extension 10 years or 120k miles.

    As you might have surmised by now my 2006 A4 2.0T S-Line, broke down on the highway on a Sunday and needed to be towed to my local German Autowerkes shop. Audi was not going to pay for the tow 30 miles away and offered no assurance that the car falls under the extended warranty. I had to get the car repaired and which totaled $5,200. I thought AudiCare would be reasonable and offer some form of assistance. After 2 weeks back and forth with Kimberly a well trained bad news breaker of "sorry sucker" and "thanks for being an Audi customer", she did indicate in guilt that I might have gotten help if I took it to the Audi dealer and pay $2K more. So long story short if you plan on keeping an Audi more than 3 years, don't.

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    CoveragePrice

    Reviewed Feb. 9, 2016

    My story is very similar to the one from Denise, Chatham, NJ. I therefore will not repeat all the problems I had with my Audi A4 2009. This is the short form. I owned 5 Audis. I have always been an avid fan. I purchased my latest A4 new in 2009. The car turned out to have one problem after another. In 2013, at 55,000 miles I brought the A4 to the Audi dealer gain. Flow Motor in Greensboro, NC. I told them that the oil consumption is way too high. (I have done so at all previous service visits.)

    Well in front of other customers I was told in a lengthy lecture that I was wrong. Topping of oil is quite normal, I was told. In fact I was treated like and idiot and so embarrassed that I dropped the subject. Instead of addressing my concern about the oil consumption the technician told me that I need a new manifold, new water pump and other items which were not covered by the warranty. Later I found out about the class action lawsuit and the fact that a lot of Audi owners had the same problem with excessive oil consumption. Brought the A4 back to have this oil leak fixed according to the class action lawsuit. Guess what? Now the technician thinks the oil is consumed by the turbo and this has to be fixed first, for about $ 2500 before he can work on the other oil leak. This just does not sound right.

    Again, I reported high oil consumption already in 2013, but was told this is normal. Now it is not normal anymore and a $ 2500 cost to me. My oil consumption was always the same from the first year to now about a quart per 400 miles. I do not trust the dealer nor the car anymore. My only desire is to get rid of it as fast as I can.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 7, 2016

    Previous owner of a 2012 Q7 (and other Audis), loved it, not a minutes trouble, never an issue. Anxiously awaited new Q7, saw one at dealer, made a deal and said I would be back the next day to close the deal, I would be in a rush as I had to pick my kids up, make sure everything is ready to go (paperwork printed etc). My Admin Assistant tells them the same thing, make sure paperwork is ready. I buy a vehicle for business 3-4 times a year, I typically am out of the dealership before they can even fuel the vehicle up when they print everything in advance.

    It didn't happen, ended up being better than 3 hours so I missed picking up my kids, had to get other arrangements to pick them up while I am in dealership. I should have walked out. My fault, but I will never go back there again or buy another Audi. I finally get the car, 12 miles on it, no sooner than I leave dealer lot, warning light goes off. Early the next morning, another warning light, low tire pressure, tire goes flat with 55 miles on it. Nothing visibly wrong, put air in it. Next morning, same thing, flat tire, I tighten valve stem, problem solved. I work on second row seats to kill that warning light, put seats in every conceivable position, won't go out... I email dealer and call and leave a message tell them I am not happy, give me my old car back... No response, but believe me, they knew I was mad so they know who I am.

    Next day I drop my kids off at school, car won't come out of park in drop off line. Lots of angry parents behind me!!! Restart car several times, finally it will shift... and seat warning light goes out too, bonus!! Little while later the low windshield washer fluid light comes on... Open hood, it's full... Then the low tire warning on again, I call dealer and say I am on the way to an appointment, "can I swing by and you look at it." "Sorry, you don't have an appointment and it will be a minimum of an hour before anyone can look and then don't know how long it will take and we don't have a loaner." The lady knows my name from my earlier complaints so you think they might make an effort to get me in quickly???

    Then the windshield wipers default to service position and will not operate nor will they reset to normal when you unclick the service position switch... I get out and push them down, they won't work, dead... I get home and call dealer again, left message for GM too, email them again. Then I call Audi care... What a joke! I am in business and understand good customer service, but as I voice my frustration, the lady says "you need to take the car into dealer", to which I say "I have tried but they have not been able to see me yet, I will take it there and leave it there!"

    She says no, "you can't do that, you have to work to the dealer's schedule, make an appointment first." I reply back, "what about customer service???" I say "with previous Mercedes the dealer would come pick the car up and leave me a loaner for the day, that is customer service!" She said "I am just trying to lower your expectations so you won't be disappointed." Really??? The call went downhill from there, but I will never buy another AUDI ever again and this was a car I was anxiously anticipating getting. The entire Audi experience from the sale to the service to the car sucks...

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    Customer ServicePriceReliability

    Reviewed Feb. 1, 2016

    Bought a certified pre-owned 2009 Audi A4 Quattro 2.0 in December 2010 and within two weeks the oil light came on. Brought it back for service, thought it was a simple oversight and that it had been fixed. Little did we know then how that yellow check oil light would come to dominate our lives, limit our use and enjoyment of the car, and empty our wallets. Within the first three years we had the car serviced so many times for excessive oil consumption that we finally took to the internet and found we weren't the only ones with this issue. After 43,000 miles and countless service visits, we demanded that Audi rectify the problem and (because the car was still under warranty), they replaced the pistons and rings at no cost.

    Fast forward two years to December 2015, and, at 91,000 miles (just outside of warranty, of course) an ominous turn off engine immediately and check oil warning appeared on the dashboard. Brought the car in for service right away and found that the engine had a leaking intake manifold. Dealer replaced manifold at cost of $1K. One week later, check engine light went on. Brought the car back to Audi and this time, the water pump needed replacing (another $1K). A few days later, that ominous turn off engine immediately and check oil warning appeared again. Brought the car back YET AGAIN. Service department informed us that they had found metal shavings in the engine pan, indicating that engine parts were grating and the engine was compromised. They told us that we needed an entirely new engine, at a cost of almost $11,000!! We were livid. Dealer went to Audi North America and they offered to pay for half.

    Now we are stuck with a dead car and the prospect of having to pay another $5300 (for a total of $7300 since December) to make what is now a lemon drivable. We believe that Audi should take full ownership of this, as they replaced the pistons and rings on an engine that they knew was faulty. And, we are left wondering if the replacement of the intake manifold parts somehow compromised the engine, resulting in the engine failure (the timing of the engine failure was just a bit too coincidental).

    We bought this car for what we thought was exceptional Audi performance, reliability and service. It's unbelievable to see here how many others have suffered the same substandard customer service for what is clearly an inferior, shoddily manufactured car. Perhaps there's another class action suit against Audi- this time for engine failure- waiting to be brought to light. My hope is that by writing this, others will steer clear of all Audi cars, both new and used. Maybe once Audi's bottom line is affected, they'll start paying more attention to quality control and the real people who drive their cars.

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    Customer Service

    Reviewed Jan. 30, 2016

    2015 Audi A4 brakes are an embarrassment. Brakes squeak when cold or wet, not a little but enough to turn heads at stop signs and in parking garages. The dealer's recommendation was 'to drive down the freeway at 65 or 70 mph and stomp on them engage the ABS'. Great, safe advice - thanks Audi. I'm glad to see that Audi has known about the issue dating back to (at least) 2012 from owner experience blogs - but pay their customers the same lip service in 2016 as they did four years ago 'we're aware and we're working on a solution'. So much for Truth in Engineering.

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    Reliability

    Reviewed Jan. 21, 2016

    I purchased a 2011 A4 from Day Automotive in Pittsburgh. The car had just over 33k on it when purchased. Although the car was a certified pre-owned they had not performed the 35k maintenance on the car. Less than a month later they charged $450 for the 35k maintenance. I have been driving the car long distances between Pittsburgh and Chicago on a bi-weekly basis and other than having to watch the oil and add every 1500 miles the car has operated flawlessly. I like the quattro in the snow. I am concerned though about the reliability of the vehicle and will be trading it for a Chevy Cruise first chance that I get. My experience has been that GM dealers stand behind their products.

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    Customer ServicePrice

    Reviewed Jan. 19, 2016

    I leased my 2014 Audi A6 in April 2014. In less than 2 years, I have had 7 or 8 flat tires. This last tire went flat within 12 hours of being replaced and after driving 3 miles. Audi is now unwilling to replace the tire. Each tire is very expensive and of course extremely time consuming to have all this repair work. I even have to upgrade my AAA membership because I have had so many service calls.

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    Staff

    Reviewed Jan. 16, 2016

    After owning Mercedes for 30 years, I bought an Audi in 2012. Big mistake. As much as I enjoyed my TDI, it was not possible buy another; Audi keeps changing their design for the worse; and my experience with the sales staff at two dealerships was enough to make me realize they do not care about customer loyalty. All they want to do is move existing inventory as fast as possible.

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    Customer Service

    Reviewed Jan. 7, 2016

    My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi that's normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you can't have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare.

    After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I can't afford a $7,000 repair and still make payments on a car I can't drive.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2015

    I purchased an Audi W12 my first and I custom ordered the car. I had less that 5,000 miles on my Pirelli tires that were a special order. I got a flat tire in the seam of the tire. I was told by roadside service that I waited for over an hour to take it to the nearest tire facility. On Sunday nobody is open and the spare is a dingy. The drive home was 2 hours. The following morning I took the car to the nearest tire center per roadside assistance. Pirelli requested the tire center to ship the tire to Pirelli to evaluate the tire for the reason the tire went flat. After 3 months and to have Pirelli say they were short handed and it would be another month until they could evaluate the tire.

    I reached out to Audi North America as I purchased the tires and the car from them. AUDI gave me this response "we are not responsible for our vendors and the tires. We can not do anything." It is not their issue on any tire related problem, even though I purchased the $3,000 worth of tires from AUDI. I asked for a supervisor from Audi and was told BY THE AGENT THE BUCK STOPS with him and he will not do anything and it is not Audi issue. If you're going to sell a $135,000 car and tout about your customer service when this was my 2nd Audi and my last purchase. Thank God no one was hurt but I would think any company would stand behind their product and vendors.

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    Reviewed Dec. 28, 2015

    Used up to 3 quarts of oil on a recent 200 mile drive up the coast of CA on 2010 Audi A4. Noticed all the lawsuits and class action suits regarding problems with 2009-2010 Audi A4. Have to add a quart of oil every time I gas up. Audi dealers admit they are aware of the problem yet there is nothing they can do. Welcome to the world of VW. How is it in this day and age corporations can get away with this type of behavior.

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    Verified purchase

    Reviewed Dec. 28, 2015

    The car is constantly in for service. 25 trips to dealer in 4 years. Towed 6 times. AC at 3k broke, door handle for $600, Audi lied about oiling issue, and after national class action, they did a poor job of repairing motor. Timing chain sent 3 codes while under warranty and they cleared and sent us home. At 28k/98k miles, the timing chain failed and the engine repairs were $14k... Audi did not handle our requests very well. After a lot of patience, they only offered to sell us another Audi. Only to say our $50k car was worth $5500 with 98k miles. Great looking car, Audi just isn't worth the poor service issues...

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    Customer ServiceCoverage

    Reviewed Dec. 7, 2015

    Purchased 2013 Audi A5 with 2k miles no warranty. Developed a very bad vibration from front end, no damage, changed wheels and tires still no better. Seems that vibration is a common problem with this model, search any Audi forum and you can see for yourself. Replaced minor this and that up to 25k when the engine started making a diesel sound. Mechanic tells me problem; timing chain and tensioner is common with this motor and charges me $2500 to repair. Before assembly shows me where the timing chain has bore a hole in the side of the motor due to faulty part (picture).

    Notified Audi of America who tells me so sorry to hear that however if you want to take the car to a dealer and have them disassemble (at your own cost) we will look into it... Really? I guess a picture documenting the problem isn't good enough. Replace more this and that's and develop a clicking in the front end from both wheels, another common problem with Audi requiring more mechanical labor... Don't even care at this point, I'll keep the windows up! 45k miles and another light on the dash equals more time in the shop, this time it's the Camshaft for some reason, and can't just replace one... Another $4500. They say it's difficult to have brand loyalty with Audi? No kidding.

    Just keep getting slapped in the face from this Audi, no quality and no customer service help. The "it's a common problem with Audi cars" keeps ringing in my ears. I saw a post on an Audi owners site that said something like "If you can't afford a couple grand for a repair, you're driving the wrong car." A very true statement! Do yourself a favor and look at a few Audi owners’ websites before making a purchase, you'll be glad you did. For me, I'm covering this overpriced piece of junk and letting it set before it costs me anymore money to drive. The Audi experience!!

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    Staff

    Reviewed Nov. 30, 2015

    My 2012 Audi A6 has intermittent side folding mirror problems - does not fold out and I sometimes do not realize until I am going 55 MPH down the freeway and need to switch lanes. I have taken it to TYSONS AUDI who is really Penske Automotive and they cannot "duplicate" the problem even though I have brought it to them in the failed state. Their service manager says we can't just fix it because AUDI will not pay us back LOL -- Shame on them. Would not recommend AUDI TYSONS at all.

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    C.J. increased rating by 4 stars.
    Price
    After a positive interaction with Audi, C.J. increased their star rating on Dec. 10, 2015.

    Updated review: Dec. 10, 2015

    I ended up removing my car from the Audi in Orland Park, IL and taking it to another Audi location. The new robot technology was used to diagnose the cause of engine failure. I provided Audi with receipts where all the maintenance was completed in accordance to their recommendations. They forwarded all document to Audi headquarters. After a few day Audi accepted responsibility for my engine failure and they will be repairing it. Thanks Audi for your honesty.

    Original Review: Nov. 20, 2015

    I leased a new 2010 A5 Premium Plus Quattro at Orland Audi. I have had all services work performed there in accordance with the manual. While backing out of the garage the car just died. Had it towed to Audi and was charged $142.00 to diagnose the problem. Upon putting it on the computer I was told the car will need a new engine because something in the engine caused a catastrophic damage and there was loss of pressure. The engine will cost $11,000. Since the car is out of warranty, they will petition Audi to assist. However, I will need to pay an additional $1,389.00 for them to break the engine down to see what the exact cause is since Audi will need to know the specific cause of the failure.

    Of course no part of the diagnostic money will be used toward the repair nor will I have a guaranty that Audi will do anything. Also, a new engine at $11,000 will only give me a one year warranty. Let’s not forget this car was a part of the oil consumption issues and lawsuit. I have also contacted customer service about what they can do to assist. Still waiting. I have owned a Volvo, Toyota, Nissan, Mitsubishi, Mini Cooper, Daewoo and a Buick and have driven them until driven them until well over 200,000 miles and never any engine problems. Really Audi, take some responsibility!

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    Coverage

    Reviewed Nov. 14, 2015

    2013 Audi Q7 center console delaminating. Buyer beware! The silver console surrounding the shifter is bubbling at various locations. Car always garaged yet Audi contests it was caused by "outside influences" which it was not and refuses to cover it under the manufacturer's warranty. After going through this, I wouldn't recommend Audi to anyone if they won't standby their product and uphold their warranty. As for me, this will be my last Audi. Never again.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2015

    Long term Audi owner, six different models over 20 years and now having issues with burning oil and flat tires and bent rims (2013 A5). Dealer trying to deal with issue but Audi Canada, or whatever third party company represent them in Canada, are incredibly difficult to deal with. Stonewalling and reading from the same old manual of trying to get the customer off the phone with no opportunity to escalate call. No contact info provided for Audi Canada management including the office of the president, as if they were in a bunker somewhere in Germany. Appalling attitude and no resolution. This will be the last Audi I buy or lease because of the arrogant attitude.

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    Customer Service

    Reviewed Nov. 2, 2015

    So I purchased a pre-owned 2007 Audi A4 2.0T with 40K miles and the car has been a lemon since the day I bought it. The turbo blew and we replaced it, and now the motor blows!!! Audi USA told us that the motor blew because of a camshaft issue known to this vehicle and that all would be covered under warranty. We took it to 2 dealerships and they BOTH refused the issue. How can such a new car become completely worthless??! They want us to pay $15K to change the motor! We can't even drive the car. AUDI is a terrible company to work with, and not once did they help us. They left us with "YOU DEAL WITH IT" attitude.

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    Customer Service

    Reviewed Oct. 28, 2015

    Audi Q3 2015 windshield is really a poor quality compare to other and seems like it didn't pass the federal minimum limit and Audi customer service and dealer says out force impact on glass doesn't come under warranty. But the question is if some sand and micro level chips make damage and that also so small sometimes you can't realize seeing normally then where the quality product from Audi, is that duplicate of Audi? Friends be sure that you get the good quality car that values the money you spend not by the brand which I feel now and not only me there are several people who is on the same boat here in this forum ** and other places I am sure.

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    Verified purchase

    Reviewed Oct. 27, 2015

    I leased a brand new 2014 Audi A6 almost 2 years ago. I had 7 FLAT TIRES during this short period.... I am so frustrated that felt compelled to come on this site and complain (I have never reviewed anything in the past... I am very busy women and don't have time to complain but the 7th flat tire push me to the edge...) I don't know what these tires are made out of but all I have to say is that my family drive on the same road and they dont get flats... I owned 3 Mercedes, 1 Jetta, 1 Mazda and 1 Dogde car in the past and never (even once) had flat tire in my life time until I owned an Audi A6!!! I can't wait for my lease to be over so I can get rid of this Awful awful car...

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    Price

    Reviewed Oct. 27, 2015

    Our Audi 2009 A4 has many problems such as extensive oil usage, did not pass its first smog check, and now Audi dealer said that the car needs engine replacement for $14,000!!! We have tried BMW, Mercedes, and Lexus before but this is the worst car ever!!! It gave us so much headache and it cost so much money prepare. Very frustrated!!! HELP!!!

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    Punctuality & Speed

    Reviewed Oct. 26, 2015

    I am writing this message to alert those of you who drive Audi Q7. Last Thursday, I escaped disaster when my Q7 brakes failed while I was driving. I by God's grace saved ladies and kids who were on the road. Moved the gear from D to P after which it started to slow down and then stopped. I reported the incident to Audi dealer. They got the car towed, performed all the tests and told me that the brakes are fine. And they confirmed it through tests and road tests. I know they are hiding the truth because of Audi's image but my conscience is not allowing me to keep quiet and let someone else be the victim of the same situation.

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    Reviewed Oct. 22, 2015

    We bought Audi Q5 2015 last year and we noticed as we turn on the AC a very strong bad smell comes out at the AC. First maintenance was done last June and they check it out with no resolution? But after weeks it came back again. We took it back and it's been 3 weeks at Audi service. Hoping that they fixed the problem. My wife is not comfortable to turn the AC on because of the moldy smell. Anyone experienced with the same problem? U.S car products had corrected this problem with R134 by adding enhancement to dry out moisture build in to the condenser/air conditioning.

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    Reviewed Oct. 20, 2015

    Six months after purchasing a 2007 Audi A6 with 57k miles the steering control module required replacement. The cost to fix was $2,600. Because this obviously a result of poor engineering and not a wear and tear issue I wrote a complaint to Audi directly. Their response: "We are sorry to learn of your issue however the car is not under warranty (they won't acknowledge the fact that this is a common issue as seen on many Audi forums) and because you did not buy at an Audi dealership and you are not a loyal Audi customer (1st Audi and last) we will not assist with repair."

    The point of my writing this is that their vehicles are over engineered and repair record and costs are absurd. Oh and don't even try to bring to someone other than an Audi dealership because they cannot work on them. And the dealerships know this full well!!! I am through with the 4 rings of death as my mechanic calls them and switching back to Lexus. Don't get taken by the looks of what I think is a great looking vehicle like I did. You will be surely regret it and be shopping for a new car ASAP.

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    Price

    Reviewed Oct. 19, 2015

    I have a 3 three-year-old Audi a4 with 50k kilometers. Brought car back to garage at 35k for rear suspension noise and was told problem was solved. Car was purchased new. Noise came back into rear suspension and when I brought car back it was out of warranty. I was then told I would have to pay 130 euro per hour for car to be looked at and they didn't know how many hours it would take. I was scared off after being told there was a car in for a noise and already they had clocked up 38 hours and the problem was still not solved. I will never buy one of these cars again. I have had BMW and Merc and Opal and these cars are just not up there with these other brands. My experience was I paid quality price but did not get the quality car.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 13, 2015

    Having decided on the new Audi A3, the experience was marred by a sales professional who repeatedly did not return calls and told me make sure I rated him as "extremely satisfied" when he only had to take down my order details. The first year's servicing was included in the price but we were still charged for it and only after 4 attempts was this resolved. The services manager never called back the first time and the 2nd and 3rd times promised to do refund the charge but didn't. It was only when we escalated the issue that we were refunded. Totally inconsistent with Audi's brand. Not buying an Audi again.

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    Price

    Reviewed Sept. 30, 2015

    We recently purchased an Audi Q3. The car has been with us for 5 months and has a 5000+ plus on it. Suddenly, the front wheel developed bubbles. Now all wheels have alignment problem. They informed us that bubbles are due to potholes. As far as my recollection goes, there has not been any major potholes that we encountered. I am extremely unhappy with the way the car has deteriorated in standard over the past few months.

    I believe I am talking about premium luxury car whose features had been put to vast testing and certified of performance that has enabled them over the years to set such high price value. But if a tire alignment could change and develop bubble if the car goes through a pothole, I am seriously wondering the kind of test they have done to certify it. How could I trust this car when I travel in snow? I am extremely disappointed with the car. I had once liked Audi so much that we did not look at any other brands hoping it would be truth in engineering as promised. But now I regret my decision.

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    Punctuality & Speed

    Reviewed Sept. 24, 2015

    I wanted a new car. Bought a used 2004 Q5 from a used car lot in Olympia. Three weeks after I driving off the lot the transmission goes out. $2109.00 later - the steering column, 6 weeks later - oil leak. Biggest regret of my life!!

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    Reviewed Sept. 24, 2015

    My 2009 Audi Q7 had an unexplained catastrophic engine failure at 80,000 miles. Two different mechanics at two different shops have verified that there was plenty of oil, the oil was in good condition, there was plenty of coolant and the timing belt was not damaged. They could not understand why this happened. This will require a full engine replacement with a cost of $14,000 - about what the car is currently worth in Kelley Blue Book.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2015

    I leased a brand new car from Audi Queensway in Ontario in February 2015 because I thought Audis were awesome cars and naturally assumed the service levels would be too. After I purchased the car I found it to be noisy as if it was not sealed properly and took it back to Queensway. They looked at it several times and advised me that what Audis sounded like. I had a 20k Dodge that sounded much better. After a few more months, I was still unhappy and then took my Audi to Oakville on 03 September. I booked it in a week in advance and explained the problem. After a service person drove the car, he told me he suspected that the tire was causing this.

    After waiting the entire day, I called Audi to find out what's happening and was told that the tire needs replacing at my cost as it's wear and tear. I explained to them ad nauseam that this was a new car and I reported this problem from the time I got this car. They weren't interested nor helpful. They suggested I take it back to Queensway as it's preowned. I then had to convince them that the car was bought brand new as they assumed it's pre-owned. I also mentioned to them that I had purchased every possible warranty and insurance so that I do not have to have any issues.

    Audi Oakville was adamant that Queensway should sort out the issue. I explained that I bought an Audi and warranty and any dealer should be able to sort out the issue. After speaking ad nauseam to the service manager and admin person, no help was offered other than this is my fault and if I wanted the problem resolved, I should pay for a new tire. I was asked to pick up my vehicle (with the fault not rectified and bring it back another time). I explained that I needed my car for work and that I had taken the day off to get this service done. My wife took time off work and drove me to Audi to drop the car off. Now I also needed to get life to fetch my car. I was also given a lecture by the service manager about how my driving may have caused this issue. After explaining to him again it's a new car, I discontinued my call due to his condescending nature. No loan car or hired vehicle was offered to me.

    I then called Audi head office to explain my dilemma. The first service person after listening to my issue then told me it will be sorted out the next business day. I told her I do not have a vehicle. She told me it was the end of her shift and could not help further. Apparently because she took the call, she could not get anyone else to assist. At 4 pm, she advised that she will arrange with Oakville to provide a hired car. We called back many times and this was not done. After many more calls to her, she had the audacity to hang up on my wife. She also advised no supervisors were available. After many more calls, another assistant directed us to a supervisor who was available named Sunny. Sunny was helpful and we then explained the entire story to him. HE advised that his boss is aware of the problem and at 6 pm last night advised that she will call me this morning.

    I called 4-5 times this morning and she did not answer. At 12:50 when I called again Audi head office was closed. Yes, now head office is closed and Audi Oakville who I called said my car is ready to pick up with the problem unresolved. I must pay 1500 Cad to have my wheel alignment checked and done and also pay for a new tire which they cannot do anytime soon. So here I am. Audi will not arrange for me to be fetched. I will take a taxi to fetch my car as my son starts school next week and I was asked to drive my car away from the dealership without a fault being repaired.

    I will advise my insurance company as I assume Audi will assume liability if anything happens due to the related problem. The service manager at Audi Queensway was helpful and has offered to look into the matter sometime next week. I was also advised that certain tires provided by Audi wears differently and this may be the issue. This was communicated by Audi Queensway and Audi Oakville. Imagine that a brand new car with less than 18000 km and I may have tires that wear easily.

    I spoke to my salesman who sold me the car and apparently I don't have much recourse in terms of returning my car. I've owned Fords, BMWs, Volvos, VW etc. in the past and I've never encountered such pathetic service. Never was I constantly given excuses of what cannot be done but rather how can they help me. I regret this purchase and wish I could cancel this transaction without financial consequence but assume now that my monies have been paid and my warranties are paid I am stuck with this vehicle. I will get rid of this car as soon as I can and will certainly go with another brand.

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    Reviewed Sept. 4, 2015

    I have an Audi A4. My favorite part is how well it handles in the inclement weather of the Northeastern U.S. I have great experience with aftercare and always am taken care of in service. I do not think I will be able to own another brand/make after the great experience I have had with my Audi! The in car Wifi is especially great for working in my vehicle and being always on the go. :)

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    Price

    Reviewed Aug. 29, 2015

    I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount.

    The excuse is that they are not able to get the automobile parts and it's still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running. Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars but I am not able to get my car back after giving it for servicing.

    So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established businesswoman of Bengaluru.

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    PriceStaff

    Reviewed Aug. 27, 2015

    I have been a customer of Mercedes for many years and decided this time to buy an Audi as I have a big dog that likes to travel with me so I tried the Q5. The car itself is fine but the service and follow up from Audi is horrific. The GPS system has never worked on the car, the maps are all outdated. When I called to get it updated I was told it would cost $795! to fix something that never worked on a brand new car! The same for spare keys (if you happen to loose a set) - $600 to replace! There is never a loaner car when the car goes in for scheduled maintenance and the staff (Audi in Osborne Park, Western Australia) are abrupt and apathetic. I will never buy another Audi in my life - back to Mercedes for us next time.

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    Punctuality & Speed

    Reviewed Aug. 20, 2015

    I have Audi Q7, 2010 model s line. After I parked for a week and not using it I found that the front air suspension is lowered. After I started it go to the normal level but the rear suspension it always having the same position. So my question: is it normal the front air suspension to get lowered after stopping the car for a few days? Please, I need quick help. Thanks.

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    Customer ServiceSales & Marketing

    Reviewed Aug. 12, 2015

    In January of 2015 I purchased a CPO 2010 A5. Within 6 months I began having serious mechanical difficulties with the car. Although to date all issues have been rectified by the service department, the sales department has been unwilling to make an acceptable deal with me to put me into another vehicle when clearly my vehicle is a "lemon". The general manager has never even responded to my attempts to contact him. Since I purchased the car, it has been associated with a recall and a class action suit. It has been in for service no fewer than 6 times, and yet the dealership nor Audi Corporate is willing to work with me. This will certainly be my last dealing with Audi of Huntington, and mostly likely, the last Audi I will own.

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    Reviewed Aug. 6, 2015

    I had an engine oil change in Feb 2015 (long lasting oil for 10.000 KM). Now after exactly 6-month my service indicator shows "service due," although I still have 4000 KM to reach the 10000 km. I called the service centre. They said I should visit. Does the service centre control service intervals on car's computer? A3 Sportback 8P, 2013, 18.8 KM.

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    Reviewed Aug. 2, 2015

    Always been an AUDI fanatic. I was finally able to buy my own and now look at the rust. Feeling frustrated now that AUDI does not honor its warranty (I am still under the corrosion warranty). The engine block, subframe and underbody should be coated to resist corrosion, but it is not what looks like - probably a defect in the material, but still Audi does not honor the warranty. My beliefs on my favorite car manufacturer are corroded as long as the structural & vital parts of my car.

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    Price

    Reviewed July 22, 2015

    Audi has build the Q7 2007 with the wrong gaskets around the moon roof. If you check the blogs they admit it but won't pay for the damage. It drains into the SUV and burns out the electric system. Gone are your MMI etc. It starts shorting your radio, tail light bulbs, and can burn out your battery. You will also lose your total dash. They want you to pay at least 1/2 so they have no cost. This should be a worldwide recall. What will happen when your electric goes out while driving. If you are starting to replace tail light bulbs. It's just the beginning. You can also see water marks on the front floor. Join in the fight for what is fair.

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    Customer ServicePricePunctuality & Speed

    Reviewed July 20, 2015

    Bought a used (but looked like-new) 2004 Audi A4 1.8T. It had 82k miles on it from the previous owner of 10 years. No accidents, what could go wrong? Seemed like a diamond in the rough. Carfax said it never had major repairs done to it whatsoever. Seriously good deal right? Wrong. The dealers had left the car light on and blamed the last owner for making it a problem and having to change the battery. Dealers said they'd replace the battery before they sold it to me. Okay. Bought it, picked it up, went home. It sat there. Few days later? Dead car. Called the dealers, had them tow the car, sat in their off-the-map shop for 4 days with no communication because the mechanic was 'too busy' and sounded annoyed the one time I tried to get in touch.

    It finally came home to me, only to find a scratched side mirror that wasn't there before (I have picture proof) and a check engine light. Next few days - dead again. Battery was fine, it's something electrical. This is a good a time as any to mention that the car is completely automatic and locks everything. Can hardly get into the driver's side, all other doors are locked, trunk is locked, no real locks inside or key hole for truck, nope. All automatic. Huge hassle. I'm getting a refund. It's more money than it's worth. NEVER AGAIN.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 16, 2015

    I bought a Audi Q5 2015 back in October 2014. At the moment picking up the car and paying for the balance, the person who assist me promised to give me the new Apple cable connector to plug my iPhone, which was unavailable at time. When they received the new cable they never called back to pick it up. A few weeks ago in July 2015 I called asking for the cable. The person who helped back then was no longer working for Audi of Mississauga and they said they couldn't give me the cable as promised.

    I called Audi Canada and after made me wait three days for an answer they said they couldn't give the cable. Now, in October 2015, when I picked the car they gave a Gift Certificate for $50. Now in July 2015 that I want to use the same dealer Audi - Mississauga - Ontario - Canada, said it was expired. I would never recommend this car made Audi to anyone. The sales representative, Alex **, provided us with the worst customer service ever. Never answered his phone and had the courage to sent text messages. Very disappointed. I regret 100% buying this car. Next time I will go for a Range Rover without doubt.

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    StaffReliability

    Reviewed July 14, 2015

    Took my 2014 A-7 in for new tires and asked them to check the vibration I get when I apply the brakes. They came back to me and said I was an aggressive driver and the rotors were warped. Only had 26K miles on the car! After complaining they offered to take like 40% off. I declined. Audi is aware of the defective rotors on their cars and does not stand behind the product. I had a BMW 745 and a BMW 550 that both went full lease with 50K miles on them and they never needed any rotors. I will never buy or lease an Audi again and suggest everyone else do the same. Oh, I asked if I needed new brake pads and they said mine were fine. So much for their defense of aggressive driving.

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    PriceReliability

    Reviewed July 13, 2015

    06 a4 power steering rack - Had my power steering rack replaced in July 2014 at the dealer and this July 2015 it went again. It cost $2100 for the job and then expect me to pay another $2100 again on top of all the "routine maintenance." Worst service, even worse reliability. This car has let me down every time. Do yourself a favor and NEVER buy an Audi.

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    Verified purchase

    Reviewed July 11, 2015

    I didn't want their service plans which I have a warranty on the vehicle, brand new 2015 Audi q5. If I didn't buy the plan, go somewhere else.

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    Staff

    Reviewed July 9, 2015

    I really don't know where to start. I can fill pages and pages showing what bad company I trusted when I bought an Audi Q5. The car is extremely bad, no quality at all. Many problems with the gearbox, the breaks squeaking, steering wheel making bad jerking movements, and the list goes on. But what is really the worst is not the extremely bad quality of the car but the unbelievably bad service. I never took my car to the Audi dealer and they actually knew what was the problem. It stayed one time a full month at the dealer and they were not able to know what was the problem.

    Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

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    Customer ServicePrice

    Reviewed July 2, 2015

    My 2014 Audi Q5 was 1 year old in May 2015. I purchased it from Cavender in San Antonio, TX. My drive out price $60k. Every time I do a road trip more than 1.5 hrs I get excruciating pain in right leg. Last two cars were Lexus and BMW Z4 simultaneously. Never had this issue. Have talked with service dept and salesman multiple times even an email that included the owner. Have elevated issue to Audi cust support and talked/emailed with 2 ladies. The first just wanted to close the case. The second genuinely seemed concerned for the lack of cust svc and follow through by Cavender. I didn't want spectacular deals but didn't want them making a big profit on 1 year trade in or new car but we never even got close to those details. I am now looking at Volvo and Mercedes. Very disappointing. And everyone I know is accustomed to me keeping cars for a long time are asking why and getting all the details. Too bad Audi and Cavender.

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    Reviewed June 27, 2015

    Hello everyone, today to June 28 and I went to the Audi dealer Lynbrook New York. I have Q7 2014, it's now 17,000 miles and I need a new Break and after the service they broke my right hand mirror. So guys if you're going to Lynbrook Audi dealer, careful.

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    Reviewed June 26, 2015

    Bad vibration in new 2015 A8-L. The dealer who couldn't fix the car convinced the area service manager that the car was within specs and only changed the tires as a "customer courtesy." I came out of a car that was practically identical and know the car well. My last vehicle was an 2011 Audi A8-L.

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    Verified purchase
    PriceStaff

    Reviewed June 24, 2015

    I have a 2005 Audi A6 3.2. It has 102,000 mi. I jumped in the car to go to work and it would not start. Turned the key, steering was locked, gear shifter was locked, only the MMI was working. Had it towed to the Audi dealer and they told me the ignition switch was bad. $881 later and $375 for the tow, I was back running. 3 weeks to the day after, the same thing happened. Same symptoms. Towed back to the dealer and now it's the Access Control Module. This means the whole steering column needs to be replaced. Quoted $1700 plus another $375 tow.

    Here's the good stuff now: prior to sending the car the first time to Audi, I did my research. There is thousands of Audi owner complaints about the same problem with the same symptoms. I told the service guy this and he told me they would check it out. They assured me it was the key switch which was not letting the key communicate with the steering column module. Now this time it is diagnosed with what thousands other have felt with. Audi USA is just telling me to suck it up. They know there was a problem when back in 2009 when they released TSB related to the exact problem. The fix was to replace with a newer updated Steering Column Module.

    Audi will not help me at all. $50,000 car and they don't stand behind it. Toyota stepped up a few times and did the right thing. It cost them some money but they gained many more new customers. Everybody do yourself a favor and don't buy an Audi. They don't care about the customer, only themselves. It's evident, they knew about a problem and are doing nothing about it. Like back in 2011, they knew about CVT transmission problems. But a federal judge ruled that Audi tried to conceal it from customers. Please don't make the same mistake I did.

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    Reviewed June 15, 2015

    I have a new 2015 A3 Cabriolet and the top leaks every time it rains. Audi dealer is unable to duplicate so they are telling me I'm out of luck. Sick of this car and Audi not wanting to own up and figure out a solution. Paid a ton of money and wish I would kept my 10 year old Chrysler. I will never buy another Audi. EXTREMELY DISAPPOINTED.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed June 11, 2015

    My purchase day was overshadowed by joy of buying a car, failing to see that Audi was not about the purchaser nor providing "all 10's" service. What has really maddened me today is I get a call I am thinking is a survey of my recent servicing, only to get hung up on, unable to express my concerns due to lack of professional communication. I thought I was saying "yes" to the rep saying all my information correctly. But after being hung up on, it left me wondering what was the call about. Not even a goodbye, thank you.

    Audi wants buyers to think they are for satisfaction but they only do things that is necessary just to say they have done it because they don't care if they have met the goal or provided customer satisfaction. I have been battling with them ever since my purchase but my concerns are not what they care to hear. I had to have a second delivery in which even direct, specified, unsatisfactory issues were not even addressed that I had pointed out in a written response. I wish I would have took my business elsewhere. Sometimes I wonder the true value of the whole deal.

    I wish there was another rep I could make a formal complaint to but I am going to keep long for that. It almost seems as if a $60,000 price means nothing to the dealer about committing to satisfaction. I have had a repair done and the console piece pop right off the next day, which clearly was not attached properly, only to have the same issue serviced again in less than 2 months. I see why people buy BMW and Mercedes. The service is better, the agreement is firm, and you are not judged. They make it known to "please give us all 10's on the survey" at Greensboro Audi but they are less than 6. I like my car but the way I feel about how they treat me, sometimes I just want to sell it back just to rid myself of the association with Audi.

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    Reviewed June 9, 2015

    We have bought many new VW and Audi cars over the last 45 years and they have been great value and extremely reliable. We recently owned an Audi TTS convertible and an Audi SQ5 and they were great cars. We have ordered a new VW Touareg and look forward to collecting it. VW and Audi have given us faultless service for over 45 years. We highly recommend them and their cars.

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    Reviewed May 30, 2015

    My Audi A3 is 4.25 years old. The glove compartment is bent so it will not close from the driver seat. This happened purely from regular use (as a driver) about a year ago. The center armrest compartment can't be closed/locked any more because the cheap plastic piece to lock it broke about 4 months ago. I know the A3 is the bottom line of the Audi's, but it's not a cheap car and I would have expected better quality. I have owned cars when I was younger which were 10-20 years old and the inside never fell apart.

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    Customer ServiceStaff

    Reviewed May 29, 2015

    I leased a new 2015 Audi A3 Cabriolet from Audi Palo Alto in October. A few weeks back as the car was climbing a hill enroute to Lombard street in San Francisco in Traffic, it started slipping backwards and refused to accelerate upwards. The cars behind me naturally honked and drivers were mad at my car not only blocking traffic but slipping backwards. When I switched off the car and tried restarting it would not start for 10 min. After 10 min, it started again and went up 100 feet and again slipped backwards. Somehow after an hour long traumatic experience, I got out of the hill.

    When I contact Audi to service the car, I was initially asked to take an appointment and no one at the dealership's service team took my call. Finally I found them and after testing the car, they told me there was a fault in the car's mechatronic system and that the part had to come from germany. After 2 weeks, they said they got the part and completed the repairs. I took the car and when I tried starting it after a few days, I got a transmission error message again. Weirdly, with my other set of keys, the car worked fine. When I tried contacting Audi, again no one responded. The service agent I worked with ** never answers to my voice mails. Overall I feel cheated and disappointed with Audi with a bad car and pathetic service... I am trying to get my lease terminated!

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    Price

    Reviewed May 15, 2015

    Audi Q7 4.2 - I am extremely disappointed with this SUV. Every 24000 miles it needs new brakes and rotors that cost in excess of $1600. The last brake job, the car squeaks with brand new pads and rotors. Took back to Audi and they said it is brake dust. After 300 miles still have the issue and AUDI Customer Relations is not helping. This is the last Audi I would buy. I would stay away from this manufacturer.

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    Price

    Reviewed May 5, 2015

    My 5 year old Audi A5 with 54,000 miles needs a new engine due to Audi having fitted a faulty cam shaft adjuster and faulty piston rings. I was getting 200 miles to a litre of oil and the top of the engine being starved of oil due to the faulty cam shaft adjuster. My car's worth £11000 approx. The engine replacement is almost £12000. Having contacted customer services who said they'll try and help with the costs and have now said they won't. The dealer has managed to reduce the cost to £10,250. I'm convinced it's due to the above mentioned fault recall code 15d6. I'm told you can't determine when that engine was made to clarify this. I just thought I'd be shown a bit more goodwill as the car's only 5 years old.

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    Reviewed April 27, 2015

    My 2012 Audi a7 has been in 5 times since February to repair the air conditioning which has been blowing hot air. Audi has still not been able to fix the problem and refuses to replace the system. Their excuse is they need to find exactly which part is failing. They have fixed a leak - twice and repaired the pressure switch - twice... Nothing has corrected the problem and they still refuse to replace the system. The car is still under the original manufacturer guarantee. Audi just blows hot air!

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    Reviewed April 21, 2015

    This is our 4th Audi including 5000's A6, and now A4 FWD 2013. For the first 20,000 miles the car was great. Suddenly, without warning the car acted like it was turned off when you pressed on the gas pedal and then as you depressed further it was like the lights went on and the tires would spin and accelerate excessively. It happens when either my wife or I drive it and it is sporadic but puts us in extreme danger when it occurs. One time I almost hit another car and my wife was almost hit 3 times when pulling out at intersections and onto the highway. It has been to the dealer several times and they explained that it is functioning as expected. The mechanics said that almost all FWD A4's with CVT have this issue to different levels of severity and that we were lucky to have gone 20,000 miles without an issue.

    The dealer has been very accommodating but unless it fails or throws a code there is nothing they can do. Audi acknowledges privately there are problems with the CVT but I am guessing they don't want another recall on them. We are trying one more time before we get rid of the car and buy something other than an Audi.

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    Customer Service

    Reviewed April 21, 2015

    My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

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    Punctuality & Speed

    Reviewed April 20, 2015

    I bought this car new in 2007 - A6. Today 80,000 miles basically 10,000 miles year, always took care of it like diamond service in time never speed, during this last 8 years I tried always find the best in the car and ignore the worst like when you love something you look only qualities. But the true is this car sucks. Today was raining. I went for lunch and for my surprise when I open the door a lake inside my car. That's it - taking this to a Mercedes dealership. Get any money I can for it and moving to a Mercedes or something else. Audi is full of marketing but far from perfection. A car that can hold the rain is not a car.

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    Reviewed April 12, 2015

    Purchased a brand new Audi A4 four months ago. There is excessive brake dust on the wheels, even with daily cleaning, and the car rolls back on seemingly flat surfaces. The service due light is also coming on only after 2400 k.m. The dealership has advised me that all this is normal. I know it is not, I have been driving for over 25 years.

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    Reviewed April 5, 2015

    Our family purchased a 2011 Audi A5 with 2.0 T engine. The Timing Chain (Tensioner) failed at 70,000 m. The engine head and pistons (predictably) are wrecked. The car was maintained according to the Audi schedule with the Dealer from whom we purchased the car. All the records are verified by the dealer. The standard warranty is 50,000 m. This engine/car has the Oil Consumption problem that precipitated the Class Action Suit. So, the car was used as designed, maintained as designed, - and it FAILED as designed! The failure is due to lack of lubrication of the Timing tensioner/chain. Something absolutely beyond the consumers control (beyond filling the engine as specified).

    4/5/15: The car is at the Dealership in Austin Texas - the Dealership says they have talked to Audi and both are trying to escape the manufacturer's responsibility to fix the problem. It seems that the only (implied warranty) 'service to the customer' that Audi will deliver is when threatened by a lawsuit (class action suit as prev).

    In summary: The engine was maintained as required; the car was used as designed; the consumer fulfilled all their responsibilities; the engine (built by a prior-respected engineering company) failed - beyond all control of the consumer within a small portion of the design life of the engine. How is it not Audi's responsibility? Get decent Audi! Before another Class action suit gets kicked off.

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    Customer Service

    Reviewed March 24, 2015

    My Q7 went to service dept to replace battery and had no other issues. After vehicle returned to me, I advised service writer that control knob now not working? He requested bring Q7 back next day because of lateness. I agreed and did just that. The service writer assisted by I would imagine a more experienced writer explained sorry but not Audi fault and gave a estimate of about 1K $ to repair. I then replied that I had no control knob issue before yesterday AM when I dropped my Q7 off. I was so disappointed with the (not my problem) response. I been a BMW owner for years and have never witnessed service issues even remotely like this. Not a happy camper!! Still in shock.

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    Customer ServicePrice

    Reviewed March 10, 2015

    We bought a CPO 2011 Q5 from a dealer in Chicago. As we were driving it home to Ohio, I noticed that one headlight was brighter than the other. Long story short, it turns out that it had been in an accident. The dealer refused to let us return it, or have it fixed at their cost. My dream car turned into my worst nightmare. Audi customer service is by far and away the worst I have ever dealt with. On top of that my car guzzles oil (about a quart every 300 miles or so), and I'm still living the nightmare of trying to have it fixed under the pending lawsuit against Audi. I would NEVER buy another Audi again.

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    Punctuality & Speed

    Reviewed Feb. 22, 2015

    Bought a 2012 Audi S4 and had to replace the front brakes right away due to excessive noise/squeaking. Dealership said new brake pads/rotors would fix it. Did it and then 9 months later, exact same problem.

    Dealership & Audi headquarters keep telling me that, "The majority of today's vehicles use semi-metallic brake pads, which offer excellent performance. Because of the metal-to-metal contact involving semi-metallic pads, the sounds generated by the brake system under normal operation can be greater than the sounds produced by vehicles equipped with previous-generation brake pads. Depending on the local environment, weather conditions and individual driving patterns, sounds from the braking system may be more or less apparent. Frequent, aggressive brake application increases the wear of the brake components and can reduce the potential for brake noise. Frequent, light brake application allows glazing to develop on the brake surface, which increases the potential for brake noise."

    I've tried that multiple times and even come down a very steep mountain pass and the brake noise didn't go away. Will never buy an Audi again and hopefully not everyone is treated as poorly as myself.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2015

    I am not an Audi customer, but rather a former employee of one of their stores. The store I was working at engaged in shameful practices towards customers and had such a weak employee staff it was laughable. Half the sales staff were not properly trained while the other half were vicious sharks wanting to have any and all customers landed in their hands to ensue an aggressive close. In other words, while looking at the car a customer may be with a person who has almost no knowledge of the product, but when the time comes to discuss numbers an expert at digging in your budget is presented.

    If any type of issue would arise that was questionable, they were experts at rearranging the conversation to avoid answering questions or resolving the matter. Most of the barely trained sales team were not even able to pretend that they had any decent level of manners or education. Multiple customers would complain about this but it was never addressed properly or effectively. The cars themselves? Lets just say that more than 30% had issues immediately after the sale. It is really hard to sell a car that a customer brings back the next day for service.

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    Reliability

    Reviewed Feb. 19, 2015

    My new car has 10,000 km. On a very cold morning this past January, my power steering malfunctioned while I was driving home. No steering is a very scary experience. Thank God I was not far from my home and could walk to my house. The steering column was changed. Two days later it happened again. This time I was told to let it warm up for 20 minutes and the power steering came back. Last Friday, it happened again but this time after idling for one and a half hours, I still had no steering. I am female and do not have the strength in my arms to steer without power steering. Apparently, this problem is common with S4 & SQ5, since 2014, when it is very cold. The steering column is being changed again.

    I called Audi Canada and was told that this problem is caused by extreme cold weather. The dealer told me to let it warm up for 30 minutes before driving it which makes no sense to me just to go to the corner store. I love my car but now feel very insecure when driving it. There is no recall for this part that keeps malfunctioning. If Audi sells cars in Quebec, then they should be reliable in cold weather. So much for their TV ad that boasts winter is Audi land!?!

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    Customer ServiceStaff

    Reviewed Feb. 9, 2015

    I purchase an Audi A7 in 2012 and immediately had issues with it. The dealer were always more concerned with the "ratings surveys" than the actual transaction. The sales rep makes extra money if they get "all 5's"! So I had the car 1 year and decided to trade it in on an Audi A8L. Brand new and I paid cash. I purposely went to a different dealer to see if the Audi Experience had changed. Much to my surprise it had not. Still had issues with the car rattling and the transmission finally went out after 1 year and many, many trips to the Audi dealer. After pushing on them for 4 months they finally decided to swap the car. I had to pay extra for this to happen also. In this 4 month time frame I contacted Jeri Ward who is the VP of the Customer Experience. Not one time had she ever acknowledged my email to her....NOT ONCE.

    So now I've had the swapped out A8L for 1 year. It too shakes, rattles and rolls. The stereo system faltered and they wouldn't fix it and denied there was even an issue. I took it outside to have it fixed properly and they denied the warranty claim. I will answer any and all questions on how horrible the car operates. The dealer network for Audi is abysmal also! DO NOT BUY AN AUDI.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 26, 2015

    Last month, within minutes after sharing my concerns about the condition of my car (a total of (5) phone calls within a 30 minute time span) with the local Audi service advisor(s) my 11 month old 17K mile SQ5 engine locked up while driving on the interstate. Other than a ticking sound coming from the engine, the car did not display a single indicator light before failure.

    One month later after repeatedly sharing my concerns to Audi of America and local dealership personnel, (customer experience, aftersales and service) regarding the financial implications (lowered resale value) of an engine replacement and requesting a replacement car. Audi has replaced the engine and offered me a few dollars to trade up to a new car. I find it very difficult to view this as an opportunity for the local sales team to sell me yet another "new" car at invoice of course.

    On the surface, one might suggest this is a "generous" offer for such a loyal member of the Audi family. However, I have recently purchased (3) brand new Audi's since September 2012, a Q5 2.0T, a 2013 A6 3.0T and a 2014 SQ5. I pose the question is this an oversight on Audi part or does this speak volume for Audi's lack of respect for my business and others.

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    Customer Service

    Reviewed Jan. 26, 2015

    After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to "lubricate my brake pads," a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 23, 2015

    Do not ever ever ever purchase or lease an Audi! Here's my nightmare: back in 2010 my then husband leased an Audi in my name (the joys of marriage). About one year into the lease, we separated, both of us moving to opposite ends of California. The vehicle sat at our primary NY residence for almost two years as I would have been penalized for an early turn in. The car was only used for the limited times that I would return to the east coast, probably 5000 miles in total during that time.

    At just over 30,000 miles the clutch died without warning. This happened on a busy two-lane highway in a dangerous spot. Audi financial blamed it on driver mishandling. I have been driving manual transmission for 30 years and this has never happened. I am clearly capable of driving a stick shift. Happily my insurance covered it but for the deductible as Audi wanted to charge $6000 to repair. Finally, several months later the anticipated turn-in date arrives. I do everything I am supposed to: have the car inspected by Audi (which of course jacked up the damages); and turn it into an Audi authorized dealer (Audi Mohegan Lake, NY). The next day I turn in the plates and take this nightmare off of my insurance policy. I thought this was the end of my Audi dealing. Wishful thinking.

    Five months later I get a call from Audi Credit stating that I never paid the final bill. I advised that I never received the bill. This is because, as they explained, they never sent the bill! I told them to send the bill, which was received a month later. They are now asking for $497.35 in late return fees! Conveniently the odometer statement, prepared by Mohegan Lake Audi does not have the turn in date on it. Audi decided to wait a month to pick up the car after I turned it in.

    I have been back and forth with Audi Financial and Mohegan Lake and have yet to be able to get proof of the date on which I turned the car into Audi. My insurance (in deadbeat ex's name) shows that I turned in the plates to the DMV and took the car off the policy on 7/2 (days after I turned the car in). I cannot find my DMV receipt, cannot get an answer when I call NY DMV, and cannot get the paperwork from Geico showing that the car was removed from the policy because the policy is now in my ex's name. I am beyond frustrated! F AUDI!!!!!

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    Customer ServiceStaff

    Reviewed Jan. 14, 2015

    I have audi Q5 and I really love my car but the agent here in Egypt, they are terrible. For the usual car Service they are less than fine. Last summer I had a damage on my car and they took it to repair. After three weeks they call or I call and they told me that they don't have this Spare part. It took about two more months or more to repair it. Two days ago my back door window was broken while someone was stolen the car. Second day I call and ask about the glass they told me "within two hours will answer you." That was yesterday morning till now nobody call and I am with my glass broken trying to find it anywhere else to buy it. Really they are terrible agent.

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    Reviewed Dec. 28, 2014

    A4 - 61,000 miles bought new, worst car I ever bought and the dealer suggested if it's breaking down so much, maybe it's time to trade. What a joke - 61,000 miles. They can't get it working so buy a new one. I'd never own an Audi again.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2014

    My family has owned 6 VWs and Audi's. The A4s were flawless, and the Tiguans worked well. The 2010 Q5 had mechanical and component issues and the new 2014 Q5 is getting gas mileage 10-20% below EPA sticker. Our overall mileage average is 10% below the city EPA value even though we live in the suburbs of Boston, and rarely drive into the city. I believe it is costing me $300-400 more per year in fuel. Audi says the car is operating within specification but I know what my mileage reading are. The Audi customer service people were professional when they delivered a finding I did not agree with. Otherwise the car works as promised. Have other readers had poor gas mileage???

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    Reviewed Dec. 22, 2014

    I purchased a new A-4 and complained about the performance to the dealer several times. I was always told everything was OK. When the car had 40,000 miles and was over the time part of the express warranty (but not the mileage part) a light went on and I was told a valve in the turbo charger (that was redone and improved by Audi) needed replacement. This fixed the problem, but Audi only paid for the part not the over $300 of labor to replace the part. Given the history, they should have paid for the entire repair. They do not act like an upscale brand seeking to create a positive Audi Experience.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 12, 2014

    I love Audi the car, but Audi financial services is an absolute nightmare. I lease an Audi A4 in 2011. I leased a car from Audi in 2011 and promptly returned the car in outstanding condition a few days before the end of the lease. About a week before returning the car, some vandalism was done on a fender. I put a claim in with my insurance company and the car was completely detailed not on for the fender but bumper etc. It looked almost in showroom condition. BTW I live in Manhattan. The lease also allowed me to have 30,000 miles on the car. When I returned the car, it only had a little over 14,000 miles on it. If I still needed a car, I would have bought it. I even asked friends if they may be interested in buying it from me if I bought it. It was that much of a deal. Audi employs a vendor named SGS to do car inspections.

    The inspector spent over an hour inspecting every inch of the car. At times he actually pulled out a magnifying glass! I have leased many cars and have never had an inspector like this. I was outraged when he listed tiny scratches, a tiny ding on the side door and a hairline crack in the rear tail light. He gave me an estimate of what I need to pay for "Excess wear and tear." I kept asking him do define excess wear and tear. He showed me a tiny scratch on the hood that exceeded 2/3 of an inch or something like that. I kept saying that the tiny scratch is far from excess wear and tear. Finally I just grabbed his write and decided to call Audi myself.

    About two months later, Audi called me asking for proof that I turned in my car. I asked her why they don't just get the information from Audi Manhattan where I returned the car. She said that Audi Manhattan is difficult to communicate with and it was easier to just get the information from me. I run a small business and do not have time to do someone else's job. I explained that Audi Financials internal problems are not my problem, but if I find the document I will send it to them. About a month later, sure enough, I found the document, made a copy and sent it to Audi Financial. I then get a bill 5 months later from Audi Financial for over $1,000. There were excess wear and tear charges AND they claimed I turned in the car 20 days late. (I turned the car in early.)

    So the fighting with Audi financial will continue. There are a lot of hot cars out there. You don't need Audi. I have leased from Lexus and Toyota. I had no wear and tear charges with them and never had the car put through the body shop a week before returning it! DON'T LEASE FROM AUDI!!

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    PriceStaff

    Reviewed Dec. 9, 2014

    I went and bought a used B7 RS4 recently - 2007. I have owned multiple Audis over the years and this one takes the cake. I also took mine to Molle Audi in Kansas only to be told that they don't know how to handle RS4. First they said that clutch hose is bad - charged $500 and changed it. Problem persisted so I reported it back to them. Then they charged $900 to change slave cylinder. Problem persisted so I reported it back to them. Their manager said they would have to take transmission apart. I said if I wanted someone to randomly test what's broken, then I would have taken it to someone other than Audi dealership - back road shops.

    Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing.

    For a car with 420 HP, it sure isn't as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 don't. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts?

    So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isn't good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, it's nothing out of the ordinary. Look up car reviews and be the judge yourself.

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    Staff

    Reviewed Nov. 30, 2014

    I had the flaps replaced twice on my 2008 Audi TT Roadster, and just yesterday, the convertible top would not close. Therefore, I am going to have to replace the flap motor again. In addition, the rear driver side light keeps going out, and just yesterday, the check engine light just came on. I love the car but handle all the problems related to the 2008 Audi TT.

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    Customer Service

    Reviewed Nov. 21, 2014

    I've had nothing but problems with my Audi S6 since I bought it. Dealer just replaced 2 leaking high-pressure fuel pumps and 5 fuel injectors a couple weeks ago. I was driving home after I got it back and smelt gas but didn't really think much of it at the time and thought it may have been something I was driving past. The next morning when I was letting the car warm up and getting my kids ready for school, I noticed the gas smell again and saw the car spewing gas from the engine.

    Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we don't care about you or your kids, in short. This car is unsafe and I'd just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! How's that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

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    Reviewed Nov. 5, 2014

    I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

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    Price

    Reviewed Nov. 3, 2014

    I just recently purchased a brand new 2015 Audi Q3, 2 months today. It had 70 miles on it when purchased and now has 1,400 miles. I took it back to the dealership last week due to a knocking noise in the back area. I was told today that it had a faulty strut bearing and needs to be replaced. The car barely has any miles on it. I feel as though I've purchased a very expensive lemon and I want another new one!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 22, 2014

    I purchased a pre-owned vehicle at the end of May, 2009. I had previously used this dealer in Mendham NJ as I had purchased a New Vehicle many years ago, however had never purchased a pre-own vehicle ever. Unfortunately the vehicle was never inspected or provided maintenance by Audi although they have a service department. The first week the maintenance light came on, I called and oops they will do a complimentary maintenance. Two weeks later I am driving (over an hour) to work get cut off, go to use the horn, the horn does not work.

    I call in they find it strange only to find out that the horn cannot be repaired as the entire thing has to be replaced. On Friday the maintenance light came on. I take it in, they said 'Did you notice that your check engine light was on?' I said no as it was not on, they said 'Well we turned it off.' I said 'Is there a problem?' They said 'Well sometimes it comes on but we turned it off.' The next day my check engine light came on. The vehicle is due for an inspection at the end of the month. Yesterday I went to pick up my girl in school and the car would not start. I thought I needed it to get towed, finally it started.

    I have send emails and left messages. No one is returning my calls. The only people that call are sales associate. When I tell them the issue, they said "we will have someone from service give you a call." No one has as of yet. The vehicle that I had purchased new I did over $8000.00 in repairs to get it ready for inspection. At the end after they told me it was ready the service guy calls and said, 'Your torque converter, the check engine light came on. We will not charge you for labor as this should have been noticed. We will only charge you for parts excess of $2500.00.' If this is not rectified, I will never use Audi of Mendham, NJ again and the marketing will be negative as word of mouth is the worst marketing tool yet.

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    Reviewed Oct. 20, 2014

    Bought a new 2012 A6 18 months ago. About 3 weeks ago started getting a strong mold smell coming from the AC. Took it to the dealer who said they had repaired it, but the smell persists. Scheduled to go back tomorrow for more work-- they mentioned installing charcoal filter and ensuring that the water drains are clear. Worried that we are inhaling large amounts of mold by following their instructions to keep running the AC. Anyone have similar problems? Can't stand the smell much longer.

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