Audi Reviews

Audi are design failures! They will fail as warranty is over! Q5 will develop oils leaks with time and age! Engine and transmission mount will fail fast as well! Plastic coolant lines, housing and seal will crack and leak! There are systematic design problems with these cars, they are ignorant,,

Warning: Consider Twice Before Buying a Q8 from Audi Coral Springs. I'm sharing my disappointing experience with my Audi Q8, purchased from Coral Springs. Despite meticulous maintenance and care, I've encountered a string of issues just after the 50,000-mile warranty expired: Suspension failure at 52,000 miles: $1,500 Repair. Oil change and 60,000-mile maintenance at 57,000 miles: $1,300. Cruise control failure related to a water pump and vacuum system at 58,800 miles: $6,500

I owned a 2018 Audi Q5, loved the SUV and had no issues with the vehicle at any time just standard maint. ALL of the maintenance was carried out by an Audi dealership. I had 98000 km on my SUV and was taking a trip to Nova Scotia from Edmonton AB so I had the 120000 km maintenance done before the trip to hopefully prevent any issues during the long trip. 60 km outside of Winnipeg the engine made loud noise so we pulled to the side, called for a tow to the Audi dealership in Winnipeg, it was a Friday and a long weekend so the SUV would not be looked at until Tue or Wed.

I started having problems with my 2014 Audi Q5 as soon as a couple of years after purchasing, the engine light turned on and I had to do a $500 repair. After a long fight with Audi they offered to pay only half of the costs, this should've been my first sign as to how terrible their customer service is. Currently the car has less than 60K miles and I started having issues with oil consumption, turns out that I have to change all pistons and rings which costs $8000. I opened a case with them and after months they come back to say that they can't help with the costs of the repair. This is a common issue on Audi Q5 models so buyers Beware.

I took my 2018 Audi A4 Quattro s line to one of two collision centers in Miami. I chose Caliber Collisions in North Miami. What I want readers to know is do not go to any certified authorized Collision Center by Audi at least in Miami. What I came to realize through the nine-month nightmare is that Audi has no idea what's going on in their "Certified Authorized Collision Centers".

I have owned many AUDI cars; I like the brand. However, my 2022 A6 has been a disaster--the computer technology and the resulting controls (auto braking, driver's assistance) have been dysfunctional. The Car Play does not function all the time; it is not my iPhone--I checked. I've taken my car in for checkups with no positive findings. I filed a formal complaint under the Lemon Law, but my request was denied. Each time I call AUDI's customer service (about 3 times now), I am on hold for over 40 min (I hang up) AND even when I provide my phone # for AUDI to call me back, I receive a call back and put on hold again. This is ridiculous. AUDI has many competitors with much better customer service.

I've owned several Audi's over the years, it has been my favorite brand. This was by far my favorite purchase. These cars are beautiful inside and out. Trust me on this, with the move towards mild hybrid/electric they are no longer reliable and the repairs are EXPENSIVE. My car is a 2019 with 66,000 miles and the steering wheel/column no longer adjusts. The software update didn't work so they need to replace the steering column. $2,200 for a steering column. I also own a 2012 Chevy Malibu with 200,000 miles and it does not need a new steering column. I've owned many cars and I've never replaced a steering column in any of them.

Been leasing an Audi Q5 for 9 months and have spent a few hours on the phone almost every month trying to have someone unblock my online account so I can set up auto payment... Seems like a very basic ask, but at least 10 agents have failed. The most frustrating was today -- after spending an hour on the phone and multiple failed attempts, the agent arranged for me to turn off my computer, turn it back on and, after 2 hours, a techie would have fixed my problem and I would be able to sign in to my account... It's six hours later, and it still not happening! I'm happy enough with the car but it's my last Audi.

I purchased an overpriced Q4 E-tron in 2022. After waiting one year for the car, I was overcharged for this EV that I do absolutely love driving but sooo many problems and I don't like Audi costumer service. So many recalls and last summer when it was discovered they sold and let me drive the E-tron off the lot without refrigerant for the A/C, I didn't have my EV for one month and Audi still made me pay the monthly payment of 1250. I was informed I can't drive an EV without this fluid because it will harm the battery, okay fine, why was the care without the fluid? The fluid for the Etron is scarce and the machine to inject it was never used by the employees. Why doesn't Audi 1. Have refrigerant for the Etron 2. Why aren't they trained for the fluid injecting machine that puts the fluid in.

First time Audi buyer; horrible experience. Lots of recalls. Then the recall nightmare. I get a letter about a "routine transmission update". But it is anything but routine. After software update, transmission errors. Every week the dealer says that I will get the car back on Friday. Then on Friday it is Monday, then Monday it is Friday...it's been over 6 weeks and they cannot seem to resolve the issue. Anyone else with the same problem, we need to get such issues resolved. This is not what you expect from a "luxury" car and a routine recall..

We purchased Audi Care Plan at the time of purchasing our Audi Q5 from the OpenRoad Audi at 2395 Boundary Road in Vancouver BC Canada back in October 2013. In July 2018 our vehicle experienced a timing chain failure and we were invited to participate in a VW/Audi Timing Chain Canadian Settlement class action suit. Sadly, eventually we were excluded for compensation due to inadequate maintenance schedule. Ironically, for the duration of the vehicle ownership, the only case of inadequate maintenance was detected within the time frame when we were in the care of the Audi Care Plan from October 2013 to October 2018. On July 18 2023 we contacted Audi Care Canada department for compensation as it was very clear it was oversight of the Audi dealership who provided the service.

I have a perfectly maintained and carefully driven A6 with 97,000 miles. The vehicle fails Audi’s oil consumption test using 1 quart every 300 miles (no leaks). Faulty pistons is the diagnosis. Audi does not care. They know they have faulty pistons in their 2.0t engines but offer nothing. It’s embarrassing for a company that is supposed to offer a quality product. They have a review process that lacks transparency. They state the dealership is involved but the local dealership is under new management making them ill equipped to offer meaningful insight. Bottom line is Audi offers an inferior engine and don’t care. I’ve held several vehicles to 200,000 miles and have never experienced this piston issue. Net I have an attractive vehicle that’s near worthless with piston cancer.

Received a damaged brand new vehicle - they refused to take responsibility. It is a nightmare to try and pay Audi financial services every month - takes me hours as the site is usually not working. Don't deal with them - not recommended. Very disappointed as have been loyal Audi customer. Never again.

I finally got my dream. Now it's become a nightmare. The back up camera has never worked. It works once then doesn't work for weeks. I took it once to my local dealership. Didn't have the tools. I have taken it to Pensacola dealership now three times going on my fourth. Still not fixed. Wasted gas. Wasted days off. Drive a hour and half one way. Wasted mileage. I'm supposedly now waiting on a loaner car so they can keep my car Yet this can take anywhere from two weeks to six months before being fixed or looked at again. Been two weeks already. Nothing. Called Audi. No results. I'm paying for feature that I don't have and don't know when I'll have. I've been treated rudely, ignored, spoke to condescending, hung up on who says they take it this time and fix it or it stays fixed. So much for buying a premium luxury car when you are not treated like a valuable customer.

I have had 2 Audis. A Q5 and A4.... I bought the Cars used with about 75K miles. at approx. 90 K miles on both Cars, the Engine starting burning about 1.5 quarts every 3 weeks. I would have never thought a 50K car would have this Poor of Build Quality. I have had numerous other issues, pumps, switches, leaks, struts, sensors, rear hatch motors, etc... I spent approx. 12k in repairs on both these cars in the 2 years I owned them... Talk to anyone, who has bought a Pre-Owned Audi and they have had nothing but trouble out of the Car after 90 K miles...

Like another reviewer, in June 2023, I paid for a new Audi q4 Etron and Audi Canada confirmed to the dealer that it was being shipped from Germany. A few weeks later, it showed arrived in Halifax. Then no more information. The dealer followed up daily and a few weeks later was told that there's a problem with the coolant pump for the battery (critical to ensure life and range). And that Audi Canada will replace it (good it was found before being shipped to dealer). But then again, no information.

Have a Q5 and had multiple problems and repairs costing over 5000 dollars so far. You can't get into their dealerships for maintenance or repairs. Always booked up. I would never buy another Audi again.

I order a Q4 E-tron June 2022. I get a notification that my car will be in Dealership in Mid July with VIN number. Dealership called me first week of July that, "Your car is here." He was supposed to make an appointment with Financial department and call me back. So I didn't need my other car, I sold it. I did not receive any call back however I left 2-3 messages. Finally after 2-3 weeks sale person called me that, "Your car has an issue!" Brand new car has issue! "We don't know when the issue is solve and we cannot do anything for you." Nobody is responsible yet! Just keep telling: "We are sorry, we don't have any idea when you will get your car, please wait." Until when?

I purchased a 2018 Q7 new from the dealership and I have had nothing but problems with it. Most recently they did a $45k engine repair and now it won't even start. They are asking for another $2500 to do the repair. Since owning the car I have been to the dealership no less than 25 times. It has taken so much time away from my work and family because I do not have a reliable car. I submitted a request for Audi to buy back my car and need to wait for their response within 45 days. I have to rent a car in the meantime as it undergoes review and its an overall horrible customer experience. my luxury dream car has turned into my lemon nightmare.

I bought a Q5 because I used to own an Audi when I lived in Europe - only had technical issues and service experience has been so poor - a Ford garage seems like heaven in comparison. I have had so many technical issues - no support, car nearly got me into 2 accidents because of the collision avoidance, air conditioning does not work (and it will cost me), the speed reading feature reads the exits signs and kicks the cruise controls off every time - you can't get an appointment in less than a month for service (nice driving with your winter tires) - you need to wait for an hour at least and no shuttle to get into the service - let alone cost - no help - and the attitude as I was not informed about the fact that I am supposed to give up hours of work to get to service - choose another car.

I am profoundly disappointed and frustrated by my ongoing experience with Audi Montreal St. Laurent. Since March 14th, my Audi Q7 has been with them for extended warranty repairs under the Dieselgate settlement. After two long months, there is still no clear end in sight. Despite over 60 inquiries to both the dealership and Audi's Corporate Head Office, all we've received are empty promises of follow-ups that never materialize.

Here's an example of Audi's service:

I've been trying to contact customer service for two days. They claim the call depend is high leave your number and they'll call back. But, when you get a call back. They don't say anything, then hang up!! So I requested a fax twice. The recording stated I'll receive something within an hour. Still nothing. This makes me look at Audi totally different. Once I sell the Audi I have I will not return as a customer. This is ridiculous.

This is my first and probably last Audi. While the parts department is always courteous, the SOS system part has been on backorder for 5.5 months and there is no ETA! I find this situation ludicrous and more than annoying. I was recently told that the manufacturer went out of business during COVID, so I ask, how was there no redundancy put into place? As an ops professional, this was the 1st thing I did during the beginning of the lockdown.

For the length of our lease Audi.com has been down to an upgrade that I am told is being done in Germany. Changing credit cards for payment is a nightmare and everything promised never happens. Now trying to buy out the lease is the same, the site is down and customer service is non-responsive. reached them a week ago and was told they would send paperwork for the buy-out. Of course, it hasn’t come and I suspect it may be coming from Germany. I will never deal with anything that has the Audi name on it again.

I own an Audi Q7. I went to upgrade the car to another model or brand and was told by a dealer that my trade value was poor as they could not sell the car outright due to the pending recall for the fuel pump for which Audi has no solution at this point. This is unbelievable but as a consumer we have to suffer. The dealer informed me that due to the recall it would have to be sold to an auction house. Who else has experienced this issue recently. I have called Audi and they were surprised but say I have to go through testing etc before they will offer any support. I drive my grandchildren in this vehicle and am now concerned about safety on the highway. Any solutions? Plan to all the NTSB as it even shows on their website that there is no solution at the present time.

I recently purchased my dream car from Audi and have a technical error on my account preventing me from setting up payments on my car. Over the last 3 weeks, I've dialed several numbers and spent hours on the phone speaking with customer service without any progress. I've emailed and called the Santa Monica Audi, who sold me the car, for assistance and have yet to find support. I haven't even received the car yet and wish their customer service lived up to the luxury brand and pricing they demand in market. Very disappointing.

Back in Sept 2022 my Q5 2016 Audi was diagnosed with a bad oil separator valve in the motor. I only had about 60k miles. The dealership said, "You need to fix it before it ruins your engine" at a whopping cost of $3,300. I asked for help to finance/fix this issue as the Audi my mfg warranty ended. Audi dealership said this was a known issue with Audi in general and I would have to call the main office to figure it out. Fast forward; the main office said, "We can't help you as your specific VIN didn't qualify" and that I already paid for the service so, "You're out of luck." I WILL NEVER BUY ANOTHER AUDI as they don't stand by their cars. PLEASE do not support these people.

I bought my Q5 new at a dealership and thought they are supposed to check the vehicle for all items but apparently not. The other day I had a flat tire. I went to change the tire and found the car did not have the tool needed to remove the lug nut caps which were supposed to be in the car according to the service department. I filled up the spare with the air compressor which was included and found the tire did not seat properly on the rim. I called the dealer service department and I was reminded I had Audi service with my purchase.

I have been to Audi Mendham at least twice in the past 2 years because of the iPhone synch. Always before the music went on automatically when I started the time- now only sometimes. Audi hasn’t fixed it. It is bad enough you don’t have car play, but my joy in my car is non-existent without my music. I called Audi Mendham, Audi Bridgewater, many different departments. NO ANSWER, as usual. I want call backs. I want my iPhone synch fixed. Audi will not fix my car!