Audi Reviews

I have been a loyal Audi customer for 11 years but I am have Lost My Cool over an ongoing AC issue on my 2019 Audi Q5. I bought the car New and have had it in every year for the AC blowing cold air. The dealership put in minimal fixes for me to nurse it along only to have the same issue again. Come to find out this Car has a 10 year 100,000 mile warranty on the Evaporator. They know this is an issue and did not replace this component for me until last year. Then 5 months later it still was not working. They couldn’t re-create the issue.

Don’t buy Audis, they do not stand by their vehicles. 2024 Q8 etron scores of issues and Audi will do nothing. They blame the car issues on everything but the vehicle. Don’t waste your money, buy another brand.

Audi Dominion (San Antonio) sold me a defective Audi Q5 under their so-called “Certified Pre-Owned” program a complete scam in my case. From Day 1, the vehicle had severe oil consumption issues unresolved to this day. It was clear immediately that something was wrong, but Audi Dominion sold it anyway, despite obvious red flags in the CARFAX report showing the original owner dumped the car less than a year after buying it new. Audi Dominion still had the nerve to label it “Certified,” either through incompetence or blatant dishonesty.

I have been a loyal customer to Audi for the last 8 years. I recently leased a 2025 Audi Q6 (March 2025), and I'm astonished by the lack of customer service and quality. As soon as I signed the contract, I was informed by the dealer (Audi Keyes - Sherman Oaks, CA) that car had an issue that prevented me from driving out with it. I was like, how is this possible? Did they sale me a knowingly faulty vehicle? I had to return the next day to only drive back to the Service Team to re-look at my car for the same issues that prevented me from driving out of the lot the day I signed the lease.

My wife and I have owned two Audi cars: an A3 and an A5 convertible. The engine on the A3 died at 107,000. With only 90,000 on the A5, we had to begin adding a quart of oil every two weeks. We are in our 60s and do not drive hard. My last non-Audi car lasted 217,610 miles. Audi told us that adding a quart of oil every two weeks was "normal" on a car with 90,000. They did offer to fix the problem for only $8,000!! That $8,000 will be used as a down payment on a new non-Audi. Google "Audi excessive oil usage" and understand that this is still an issue today, not just before 2014.

I would not recommend spending the money on an Audi when you can purchase other great vehicles and the manufacturer will not jerk you around about recalls. I recently paid $4,000.00 out of pocket for a water pump on my 2019 Audi S5...which there are recalls on. When I asked Audi to please look into this, they told me that because I bought the car somewhere other than an Audi dealer, they would not cover it. I worked in the car business for 25 years and I have never heard of such a thing. A recall is recall...no matter where the car has been! Too much money for an average car and terrible customer service! First and last Audi for me!

If you consider to buy Q4 e-tron, here is a very unpleasant experience to share with you. Ever since I got my new car from a dealership early July this year, there has been issue with casting the CarPlay to MMI properly. I had taken the car to different dealers four times. None of them was able to fix the problem. The worst situation was MMI couldn’t cast the right CarPlay map correctly for two weeks which was the fourth time I took my car for service. Unfortunately on the day of service day, my Q4 crashed with another car right outside the dealership. The car was badly damaged, since it was a two month old new car, to the best of my interest I chose that dealership to repair my car.

This was my very first experience at this dealership Audi West Ottawa and very excited to purchase an Audi. The delivery today was completely appalling and a complete lack of customer service from the salesperson and the sales manager. It was confirmed 3 times the week prior to pick up. Twice via email and a phone call to confirm pickup at 11AM. I was informed to be at the dealership at 11AM sharp as they had arranged a delivery person to meet me. On the way to the dealership, I received a call from the salesperson just after 11 AM as I was arriving that the vehicle was not ready and would only be available later in the afternoon at 2 pm. I did not receive an apology whatsoever and only received excuses from the salesperson with no consideration to consider rescheduling prior to the appointment so I wouldn’t have showed up and rearranged my schedule to make the 11 AM appointment.

I want to make everyone aware of the extremely poor customer service provided by Audi. Their standards are shockingly low. If your car has any defects, the dealership will simply refer you to Audi Canada, which offers no support whatsoever. Audi Canada ignores and fails to respond to client complaints, which is unacceptable for any reputable company.

At 81,000 miles, my Audi $50K Audi A6 needs a new engine. This is from a known defect in the piston rings. The car burns through a quart of oil every 400 miles. Audi has settled a class action lawsuit for this. One would think that if they settled a class action lawsuit, it would result in a recall so dealers can take care of it. Audi did not. What a horrible car. What a horrible company. If I had known that the car would only last 81K miles, I would never have bought it. My local Audi dealer, Audi North Austin, tried many things. None of them stopped the oil burning. Regardless, I paid them thousands. I took it to a non-dealer repair shop, and they explained the whole engine/piston ring problem to me immediately. One would think the Audi-trained dealer technicians would know more. All I get from Audi USA and the dealers are shoulder shrugs and effectively saying "sucks to be you."

Buyers, read carefully. Tuesday, August 6, 2024 case #**. I would like to document a serious event and ELECTRICAL SYSTEM FAILURE - 2020 AUDI Q8 - VIN **. Dangerous experience I had today with my 2020 Audi Q8. Before I begin, please note that I am a 5-time lifelong Audi owner. I had & have owned and leased the following Audis for over 15 years consecutively. I have financed and leased Audi TT, 2 Audi Q5’s, 2 Audi Q7’s and my current Audi Q8. I have (had) been always a champion for the brand until today when my faith and “trust” in the brand were shaken.

The MMI system and Audi connect do not work as described. I have called Audi Connect five times in the month I have owned my 2024 Q8. I have gotten partial answers and last call was 45 minutes with no resolution. Frustrating that an $80000 car cannot function as advertised. This is my fifth Audi and I have never been this disappointed. I will keep calling until I am satisfied. Shame on you Audi!

Audi are design failures! They will fail as warranty is over! Q5 will develop oils leaks with time and age! Engine and transmission mount will fail fast as well! Plastic coolant lines, housing and seal will crack and leak! There are systematic design problems with these cars, they are ignorant,,

Warning: Consider Twice Before Buying a Q8 from Audi Coral Springs. I'm sharing my disappointing experience with my Audi Q8, purchased from Coral Springs. Despite meticulous maintenance and care, I've encountered a string of issues just after the 50,000-mile warranty expired: Suspension failure at 52,000 miles: $1,500 Repair. Oil change and 60,000-mile maintenance at 57,000 miles: $1,300. Cruise control failure related to a water pump and vacuum system at 58,800 miles: $6,500

I owned a 2018 Audi Q5, loved the SUV and had no issues with the vehicle at any time just standard maint. ALL of the maintenance was carried out by an Audi dealership. I had 98000 km on my SUV and was taking a trip to Nova Scotia from Edmonton AB so I had the 120000 km maintenance done before the trip to hopefully prevent any issues during the long trip. 60 km outside of Winnipeg the engine made loud noise so we pulled to the side, called for a tow to the Audi dealership in Winnipeg, it was a Friday and a long weekend so the SUV would not be looked at until Tue or Wed.

I started having problems with my 2014 Audi Q5 as soon as a couple of years after purchasing, the engine light turned on and I had to do a $500 repair. After a long fight with Audi they offered to pay only half of the costs, this should've been my first sign as to how terrible their customer service is. Currently the car has less than 60K miles and I started having issues with oil consumption, turns out that I have to change all pistons and rings which costs $8000. I opened a case with them and after months they come back to say that they can't help with the costs of the repair. This is a common issue on Audi Q5 models so buyers Beware.

I took my 2018 Audi A4 Quattro s line to one of two collision centers in Miami. I chose Caliber Collisions in North Miami. What I want readers to know is do not go to any certified authorized Collision Center by Audi at least in Miami. What I came to realize through the nine-month nightmare is that Audi has no idea what's going on in their "Certified Authorized Collision Centers".

I have owned many AUDI cars; I like the brand. However, my 2022 A6 has been a disaster--the computer technology and the resulting controls (auto braking, driver's assistance) have been dysfunctional. The Car Play does not function all the time; it is not my iPhone--I checked. I've taken my car in for checkups with no positive findings. I filed a formal complaint under the Lemon Law, but my request was denied. Each time I call AUDI's customer service (about 3 times now), I am on hold for over 40 min (I hang up) AND even when I provide my phone # for AUDI to call me back, I receive a call back and put on hold again. This is ridiculous. AUDI has many competitors with much better customer service.

I've owned several Audi's over the years, it has been my favorite brand. This was by far my favorite purchase. These cars are beautiful inside and out. Trust me on this, with the move towards mild hybrid/electric they are no longer reliable and the repairs are EXPENSIVE. My car is a 2019 with 66,000 miles and the steering wheel/column no longer adjusts. The software update didn't work so they need to replace the steering column. $2,200 for a steering column. I also own a 2012 Chevy Malibu with 200,000 miles and it does not need a new steering column. I've owned many cars and I've never replaced a steering column in any of them.

Been leasing an Audi Q5 for 9 months and have spent a few hours on the phone almost every month trying to have someone unblock my online account so I can set up auto payment... Seems like a very basic ask, but at least 10 agents have failed. The most frustrating was today -- after spending an hour on the phone and multiple failed attempts, the agent arranged for me to turn off my computer, turn it back on and, after 2 hours, a techie would have fixed my problem and I would be able to sign in to my account... It's six hours later, and it still not happening! I'm happy enough with the car but it's my last Audi.

I purchased an overpriced Q4 E-tron in 2022. After waiting one year for the car, I was overcharged for this EV that I do absolutely love driving but sooo many problems and I don't like Audi costumer service. So many recalls and last summer when it was discovered they sold and let me drive the E-tron off the lot without refrigerant for the A/C, I didn't have my EV for one month and Audi still made me pay the monthly payment of 1250. I was informed I can't drive an EV without this fluid because it will harm the battery, okay fine, why was the care without the fluid? The fluid for the Etron is scarce and the machine to inject it was never used by the employees. Why doesn't Audi 1. Have refrigerant for the Etron 2. Why aren't they trained for the fluid injecting machine that puts the fluid in.

First time Audi buyer; horrible experience. Lots of recalls. Then the recall nightmare. I get a letter about a "routine transmission update". But it is anything but routine. After software update, transmission errors. Every week the dealer says that I will get the car back on Friday. Then on Friday it is Monday, then Monday it is Friday...it's been over 6 weeks and they cannot seem to resolve the issue. Anyone else with the same problem, we need to get such issues resolved. This is not what you expect from a "luxury" car and a routine recall..

We purchased Audi Care Plan at the time of purchasing our Audi Q5 from the OpenRoad Audi at 2395 Boundary Road in Vancouver BC Canada back in October 2013. In July 2018 our vehicle experienced a timing chain failure and we were invited to participate in a VW/Audi Timing Chain Canadian Settlement class action suit. Sadly, eventually we were excluded for compensation due to inadequate maintenance schedule. Ironically, for the duration of the vehicle ownership, the only case of inadequate maintenance was detected within the time frame when we were in the care of the Audi Care Plan from October 2013 to October 2018. On July 18 2023 we contacted Audi Care Canada department for compensation as it was very clear it was oversight of the Audi dealership who provided the service.

I have a perfectly maintained and carefully driven A6 with 97,000 miles. The vehicle fails Audi’s oil consumption test using 1 quart every 300 miles (no leaks). Faulty pistons is the diagnosis. Audi does not care. They know they have faulty pistons in their 2.0t engines but offer nothing. It’s embarrassing for a company that is supposed to offer a quality product. They have a review process that lacks transparency. They state the dealership is involved but the local dealership is under new management making them ill equipped to offer meaningful insight. Bottom line is Audi offers an inferior engine and don’t care. I’ve held several vehicles to 200,000 miles and have never experienced this piston issue. Net I have an attractive vehicle that’s near worthless with piston cancer.

Received a damaged brand new vehicle - they refused to take responsibility. It is a nightmare to try and pay Audi financial services every month - takes me hours as the site is usually not working. Don't deal with them - not recommended. Very disappointed as have been loyal Audi customer. Never again.

I finally got my dream. Now it's become a nightmare. The back up camera has never worked. It works once then doesn't work for weeks. I took it once to my local dealership. Didn't have the tools. I have taken it to Pensacola dealership now three times going on my fourth. Still not fixed. Wasted gas. Wasted days off. Drive a hour and half one way. Wasted mileage. I'm supposedly now waiting on a loaner car so they can keep my car Yet this can take anywhere from two weeks to six months before being fixed or looked at again. Been two weeks already. Nothing. Called Audi. No results. I'm paying for feature that I don't have and don't know when I'll have. I've been treated rudely, ignored, spoke to condescending, hung up on who says they take it this time and fix it or it stays fixed. So much for buying a premium luxury car when you are not treated like a valuable customer.

I have had 2 Audis. A Q5 and A4.... I bought the Cars used with about 75K miles. at approx. 90 K miles on both Cars, the Engine starting burning about 1.5 quarts every 3 weeks. I would have never thought a 50K car would have this Poor of Build Quality. I have had numerous other issues, pumps, switches, leaks, struts, sensors, rear hatch motors, etc... I spent approx. 12k in repairs on both these cars in the 2 years I owned them... Talk to anyone, who has bought a Pre-Owned Audi and they have had nothing but trouble out of the Car after 90 K miles...

Like another reviewer, in June 2023, I paid for a new Audi q4 Etron and Audi Canada confirmed to the dealer that it was being shipped from Germany. A few weeks later, it showed arrived in Halifax. Then no more information. The dealer followed up daily and a few weeks later was told that there's a problem with the coolant pump for the battery (critical to ensure life and range). And that Audi Canada will replace it (good it was found before being shipped to dealer). But then again, no information.

Have a Q5 and had multiple problems and repairs costing over 5000 dollars so far. You can't get into their dealerships for maintenance or repairs. Always booked up. I would never buy another Audi again.

I order a Q4 E-tron June 2022. I get a notification that my car will be in Dealership in Mid July with VIN number. Dealership called me first week of July that, "Your car is here." He was supposed to make an appointment with Financial department and call me back. So I didn't need my other car, I sold it. I did not receive any call back however I left 2-3 messages. Finally after 2-3 weeks sale person called me that, "Your car has an issue!" Brand new car has issue! "We don't know when the issue is solve and we cannot do anything for you." Nobody is responsible yet! Just keep telling: "We are sorry, we don't have any idea when you will get your car, please wait." Until when?