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I am profoundly disappointed and frustrated by my ongoing experience with Audi Montreal St. Laurent. Since March 14th, my Audi Q7 has been with them for extended warranty repairs under the Dieselgate settlement. After two long months, there is still no clear end in sight. Despite over 60 inquiries to both the dealership and Audi's Corporate Head Office, all we've received are empty promises of follow-ups that never materialize.
Alarmingly, it seems that Audi may not actually know how to effectively repair the Dieselgate vehicles for those who chose to keep them under the extended warranty. This has led us to question the integrity of the extended warranty itself, raising serious concerns about the promises made under the Dieselgate settlement.
Adding to our frustration, the dealership has refused to provide a loaner vehicle, leaving us without reliable transportation for an extended period. Complicating matters, our vehicle broke down during a family trip in Montreal, and we live in Ontario. Despite this, the dealership has offered no solution for returning the vehicle to us once the repairs are finally completed.
We have escalated our concerns to the highest level of Audi's leadership, including President Vito Paladino, Robert ** - Manager of Customer Experience, and Steven ** - National Sales Manager, seeking assistance, but we have yet to receive a response. The lack of communication, transparency, and customer service from Audi Montreal St. Laurent and the broader Audi team is deeply disheartening.
As consumers, we trusted in the Audi brand and believed that the Dieselgate settlement would be honored. However, this experience has left us feeling deceived and abandoned. It's our hope that sharing our experience here will encourage others to make informed decisions and prompt a much-needed change in how Audi handles its extended warranty repairs.
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Here's an example of Audi's service:
- 4 days at the dealer to replace the front camera which was ordered and in stock
- 2 1/2 days at the dealer to replace the SOS emergency call module
- I've had my "SOS call function" warning light/alarm on for 4 months and apparently there isn't an Audi technician in all of Canada who knows how to turn it off.
I definitely would have expected better when purchasing a high-end electric vehicle.
I've been trying to contact customer service for two days. They claim the call depend is high leave your number and they'll call back. But, when you get a call back. They don't say anything, then hang up!! So I requested a fax twice. The recording stated I'll receive something within an hour. Still nothing. This makes me look at Audi totally different. Once I sell the Audi I have I will not return as a customer. This is ridiculous.
This is my first and probably last Audi. While the parts department is always courteous, the SOS system part has been on backorder for 5.5 months and there is no ETA! I find this situation ludicrous and more than annoying. I was recently told that the manufacturer went out of business during COVID, so I ask, how was there no redundancy put into place? As an ops professional, this was the 1st thing I did during the beginning of the lockdown.
Secondly, given the fact that this phase of the pandemic has been over for some time, how have they not been able to rectify this situation? Last but not least, where is their customer care department? I would think that they would periodically update their customers on the situation. If I didn't call every couple of weeks, I would not know what's going on - which is nothing. More than disappointed!
For the length of our lease Audi.com has been down to an upgrade that I am told is being done in Germany. Changing credit cards for payment is a nightmare and everything promised never happens. Now trying to buy out the lease is the same, the site is down and customer service is non-responsive. reached them a week ago and was told they would send paperwork for the buy-out. Of course, it hasn’t come and I suspect it may be coming from Germany. I will never deal with anything that has the Audi name on it again.
I own an Audi Q7. I went to upgrade the car to another model or brand and was told by a dealer that my trade value was poor as they could not sell the car outright due to the pending recall for the fuel pump for which Audi has no solution at this point. This is unbelievable but as a consumer we have to suffer. The dealer informed me that due to the recall it would have to be sold to an auction house. Who else has experienced this issue recently. I have called Audi and they were surprised but say I have to go through testing etc before they will offer any support. I drive my grandchildren in this vehicle and am now concerned about safety on the highway. Any solutions? Plan to all the NTSB as it even shows on their website that there is no solution at the present time.
I recently purchased my dream car from Audi and have a technical error on my account preventing me from setting up payments on my car. Over the last 3 weeks, I've dialed several numbers and spent hours on the phone speaking with customer service without any progress. I've emailed and called the Santa Monica Audi, who sold me the car, for assistance and have yet to find support. I haven't even received the car yet and wish their customer service lived up to the luxury brand and pricing they demand in market. Very disappointing.
Back in Sept 2022 my Q5 2016 Audi was diagnosed with a bad oil separator valve in the motor. I only had about 60k miles. The dealership said, "You need to fix it before it ruins your engine" at a whopping cost of $3,300. I asked for help to finance/fix this issue as the Audi my mfg warranty ended. Audi dealership said this was a known issue with Audi in general and I would have to call the main office to figure it out. Fast forward; the main office said, "We can't help you as your specific VIN didn't qualify" and that I already paid for the service so, "You're out of luck." I WILL NEVER BUY ANOTHER AUDI as they don't stand by their cars. PLEASE do not support these people.
I bought my Q5 new at a dealership and thought they are supposed to check the vehicle for all items but apparently not. The other day I had a flat tire. I went to change the tire and found the car did not have the tool needed to remove the lug nut caps which were supposed to be in the car according to the service department. I filled up the spare with the air compressor which was included and found the tire did not seat properly on the rim. I called the dealer service department and I was reminded I had Audi service with my purchase.
I called them and it took 2 hours for the tech to arrive and tell me he didn't know how to correct the tire and that I should call a tow truck. I then used Audi service and called a tow truck which I was also told will take 2 hours. After 2 hours, I received a text message saying that the company they requested to tow my vehicle canceled the job and I had to call again and request another tow. I called again and I was again told it will be another 2 hours.
Thinking I might have a similar issue, I called and paid for my own personal tow which cost $120.00. None of this should have happened if the dealer put the nut removal tool in the vehicle and if Audi service had qualified techs to know what to do with the tire. When I got the car to the dealer, they said they deflated and re-inflated the spare tire and it was OK. Altogether it was a wasted 7 hours of my day off from work along with the $120.00 which I should not have spent or had any of the aggravation either. The bottom line, this service is basically useless, I will never buy another Audi again and for the people that have Audi's, good luck with the "so-called" service plan.
I have been to Audi Mendham at least twice in the past 2 years because of the iPhone synch. Always before the music went on automatically when I started the time- now only sometimes. Audi hasn’t fixed it. It is bad enough you don’t have car play, but my joy in my car is non-existent without my music. I called Audi Mendham, Audi Bridgewater, many different departments. NO ANSWER, as usual. I want call backs. I want my iPhone synch fixed. Audi will not fix my car!
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