Audi Reviews

Audi Reviews

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Overall Rating1.1 out of 5
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Audi Reviews

ConsumerAffairs has collected 710 reviews and 1,188 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 22, 2023

I finally got my dream. Now it's become a nightmare. The back up camera has never worked. It works once then doesn't work for weeks. I took it once to my local dealership. Didn't have the tools. I have taken it to Pensacola dealership now three times going on my fourth. Still not fixed. Wasted gas. Wasted days off. Drive a hour and half one way. Wasted mileage. I'm supposedly now waiting on a loaner car so they can keep my car Yet this can take anywhere from two weeks to six months before being fixed or looked at again. Been two weeks already. Nothing. Called Audi. No results. I'm paying for feature that I don't have and don't know when I'll have. I've been treated rudely, ignored, spoke to condescending, hung up on who says they take it this time and fix it or it stays fixed. So much for buying a premium luxury car when you are not treated like a valuable customer.

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    Reviewed July 31, 2023

    I have had 2 Audis. A Q5 and A4.... I bought the Cars used with about 75K miles. at approx. 90 K miles on both Cars, the Engine starting burning about 1.5 quarts every 3 weeks. I would have never thought a 50K car would have this Poor of Build Quality. I have had numerous other issues, pumps, switches, leaks, struts, sensors, rear hatch motors, etc... I spent approx. 12k in repairs on both these cars in the 2 years I owned them... Talk to anyone, who has bought a Pre-Owned Audi and they have had nothing but trouble out of the Car after 90 K miles...

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    Customer Service

    Reviewed July 19, 2023

    Like another reviewer, in June 2023, I paid for a new Audi q4 Etron and Audi Canada confirmed to the dealer that it was being shipped from Germany. A few weeks later, it showed arrived in Halifax. Then no more information. The dealer followed up daily and a few weeks later was told that there's a problem with the coolant pump for the battery (critical to ensure life and range). And that Audi Canada will replace it (good it was found before being shipped to dealer). But then again, no information.

    Despite the dealer following up regularly, weeks later, there is no confirmation of plan to fix or when (and if) the replacement part will arrive. So the car is in the port collecting dust. Can't believe Audi can't do something so very basic as track when a part can be delivered and a replacement done. Not very German at all!! And now apparently several vehicles are facing the same issue and are all stuck in limbo with no resolution or information or communication from Audi Canada. If this is the way they start their relationship, I dread having to deal with them in the years to come. Will just have to get lawyers ready.

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    Reviewed June 27, 2023

    Have a Q5 and had multiple problems and repairs costing over 5000 dollars so far. You can't get into their dealerships for maintenance or repairs. Always booked up. I would never buy another Audi again.

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    Customer ServiceStaff

    Reviewed June 20, 2023

    I order a Q4 E-tron June 2022. I get a notification that my car will be in Dealership in Mid July with VIN number. Dealership called me first week of July that, "Your car is here." He was supposed to make an appointment with Financial department and call me back. So I didn't need my other car, I sold it. I did not receive any call back however I left 2-3 messages. Finally after 2-3 weeks sale person called me that, "Your car has an issue!" Brand new car has issue! "We don't know when the issue is solve and we cannot do anything for you." Nobody is responsible yet! Just keep telling: "We are sorry, we don't have any idea when you will get your car, please wait." Until when?

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    Customer ServiceReliability

    Reviewed June 12, 2023

    I purchased a 2018 Q7 new from the dealership and I have had nothing but problems with it. Most recently they did a $45k engine repair and now it won't even start. They are asking for another $2500 to do the repair. Since owning the car I have been to the dealership no less than 25 times. It has taken so much time away from my work and family because I do not have a reliable car. I submitted a request for Audi to buy back my car and need to wait for their response within 45 days. I have to rent a car in the meantime as it undergoes review and its an overall horrible customer experience. my luxury dream car has turned into my lemon nightmare.

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    Reviewed May 31, 2023

    I bought a Q5 because I used to own an Audi when I lived in Europe - only had technical issues and service experience has been so poor - a Ford garage seems like heaven in comparison. I have had so many technical issues - no support, car nearly got me into 2 accidents because of the collision avoidance, air conditioning does not work (and it will cost me), the speed reading feature reads the exits signs and kicks the cruise controls off every time - you can't get an appointment in less than a month for service (nice driving with your winter tires) - you need to wait for an hour at least and no shuttle to get into the service - let alone cost - no help - and the attitude as I was not informed about the fact that I am supposed to give up hours of work to get to service - choose another car.

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    Customer ServiceStaffReliability

    Reviewed May 12, 2023

    I am profoundly disappointed and frustrated by my ongoing experience with Audi Montreal St. Laurent. Since March 14th, my Audi Q7 has been with them for extended warranty repairs under the Dieselgate settlement. After two long months, there is still no clear end in sight. Despite over 60 inquiries to both the dealership and Audi's Corporate Head Office, all we've received are empty promises of follow-ups that never materialize.

    Alarmingly, it seems that Audi may not actually know how to effectively repair the Dieselgate vehicles for those who chose to keep them under the extended warranty. This has led us to question the integrity of the extended warranty itself, raising serious concerns about the promises made under the Dieselgate settlement.

    Adding to our frustration, the dealership has refused to provide a loaner vehicle, leaving us without reliable transportation for an extended period. Complicating matters, our vehicle broke down during a family trip in Montreal, and we live in Ontario. Despite this, the dealership has offered no solution for returning the vehicle to us once the repairs are finally completed.

    We have escalated our concerns to the highest level of Audi's leadership, including President Vito Paladino, Robert ** - Manager of Customer Experience, and Steven ** - National Sales Manager, seeking assistance, but we have yet to receive a response. The lack of communication, transparency, and customer service from Audi Montreal St. Laurent and the broader Audi team is deeply disheartening.

    As consumers, we trusted in the Audi brand and believed that the Dieselgate settlement would be honored. However, this experience has left us feeling deceived and abandoned. It's our hope that sharing our experience here will encourage others to make informed decisions and prompt a much-needed change in how Audi handles its extended warranty repairs.

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    Reviewed March 24, 2023

    Here's an example of Audi's service:

    - 5 days at the dealer to do a software update.
    - 4 days at the dealer to replace the front camera which was ordered and in stock
    - 2 1/2 days at the dealer to replace the SOS emergency call module

    - I've had my "SOS call function" warning light/alarm on for 4 months and apparently there isn't an Audi technician in all of Canada who knows how to turn it off.

    I definitely would have expected better when purchasing a high-end electric vehicle.

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    Reviewed March 16, 2023

    I've been trying to contact customer service for two days. They claim the call depend is high leave your number and they'll call back. But, when you get a call back. They don't say anything, then hang up!! So I requested a fax twice. The recording stated I'll receive something within an hour. Still nothing. This makes me look at Audi totally different. Once I sell the Audi I have I will not return as a customer. This is ridiculous.

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