Audi Reviews

Stay away from the Audi A6Etron and their customer service is awful. I got the car 9/30/25. On 1/5/26 it was taken away bc the steering stopped working. Before that, the dash indicated that the airbags wouldn't work and the rear windows on both sides would go down but not up. The car and customer service are disasters. After 8 weeks I've been told it met the "lemon" law but I asked for substitution of collateral. If not, I'll take the buy back. Many phone calls/emails, no one is responding. Specifically, Jordan B., Melanie and Kim have been unresponsive. Kim is rude.

Looks like Audi America in 19th Century, 90 days to respond and not in this AI world. When they sell car, all comes together and sell car in hours, deliver car to home and when customer complaints or product bugs, you are asked to go Audi America which is in 19th Century. Products are made to take maintenance for every month and multiple recalls and hybrid cars would burn your house. Be careful and I would never recommend anyone. Simply expensive for nothing.

Dropped my 2019 Audi A8L Quattro off for a recent recall in regard to the backup camera being faulty to pick it up with a sensor light being on that was NOT on prior. To Audi of Charleston telling me it’s due to the heightened sensitivity with “new camera” replacing and a paint job THAT I NEVER HAD DONE since owning this car for over 3 years. Recently had my yearly service in Oct/Nov 2025 and there being no issue. Had a factory reset prior to service due to my car glitching and malfunctioning along with paying $600 for a new battery AFTER the factory reset and for my car to still glitch. Reached out to Audi corporate after hearing Audi Charleston tell me the sensor job would be $7500 and they are no better. Customer service is not their strong suit and they refused to help cover the expense. I then received a call yesterday that the warranty department states they would cover half.

I will be dumping my Audi next week and saying goodbye to anything Audi forever. It was a shock to learn from my local Audi dealership here in Houston that Audi dealerships and service shops do not repair or service any Audi older than 2016 or over 100,000 miles. What arrant nonsense. You can drive a 1960 Mercedes or Acura or any other brand into the dealership and get them fixed. If Audi do not repair their own vehicles older than 2016, why then do you make them? Are we supposed to continue buying new vehicles every time? This is a great disservice to your loyal customers and it's a shame that this is your practice. I won't even buy any Audi anymore. There are better vehicles with better service offerings. Come and take your junk before I dump it along the road.

Customer service by Audi of America is awful. I moved to a city that is a 100 miles from an Audi dealership. I could tow my car to the dealership but I had to pick up a loaner. So if my car is being towed how do I pick up a loaner a 100 miles away. The Volkswagen dealership in Panama City can do the work but since my car is under warranty without Audi permission I would have to pay for the warranty work myself. Bad decision Audi!

2024 SQ5 Plug In. The app never works. The transition from battery to motor is dangerously slow in cold weather. If you are stopped on a slight hill, it rolls back going from break pedal to gas pedal. Run flat tires are the worst! Smoother ride in my 76 F250. Heater fan motor sounds like it is on its last breath. Car is less than two years old. 2.0 motor is weak. I'm wondering if there is anything I DO like about this car. And it's a lease, so I am stuck with it for another year and a half.

I wish I can give this 0 stars. I have an Audi Q3 2024 that I leased on 12/28/2025. Right on my 1 year anniversary of having the car we had a rain storm and my sunroof leaked water into my car! I took it in and it was 2 day fix. They said it happens a lot to Audis (that’s ridiculous for an expensive car!) A week after I picked my car up my sun visor popped out and was hanging! I called the dealership again and was very annoyed. Apparently this is a known issue also! I had leased with Mercedes prior to Audi for 12 years and never once had an issue with any of them! Once my lease is up I will never go back to Audi again! I don’t recommend Audi.

My first and likely last Audi. Bought a Q6 eTron 6 months ago. All electric. Good range, comfortable interior, air suspension is fantastic. Unfortunately this beautiful car is ruined by a terribly disappointing user interface. It is slow to recognize me as the driver. The connection with our phones fails often and is very long to reconnect. The app fails as often as it works. In short I find myself spending lots of time adjusting and connecting and trying to understand why I cannot integrate the technology. Frustrating beyond the enjoyment of the car itself. Audi is non responsive and doesn’t seem to care about such issues.

I am extremely disappointed with my experience with Audi and the way my case was handled from start to finish. My vehicle completely shut down in the middle of an intersection on October 22 and had to be towed to Audi of Columbia. What followed was over four weeks of my car sitting at the dealership with no diagnosis, minimal communication, and no loaner vehicle provided, even though my vehicle was completely inoperable. Because Audi kept my vehicle for so long without offering transportation assistance, I had to cover all of my transportation needs myself — rideshares, rentals, deliveries, and more. This caused significant financial loss and even impacted my business, leading to the loss of a client.

I purchased my Audi a year ago, and since then it has been in the shop almost every single month. Most recently, my car had to be towed to Audi because of a tire issue. After inspecting it, they told me they were unable to fix the tire. I asked for the vehicle to be towed back to my home, and they refused. What doesn’t make sense is that Audi covers towing to the dealership, but not back home—leaving me without transportation and with no help after they couldn’t fix the problem. On top of that, the representative I dealt with was extremely disrespectful and dismissive during the entire interaction.