Audi Reviews

I called Audi customer service, and they said there’s nothing they can do about the loaner car, rental car, or parts since the parts are on backorder and they’re not sure when they’ll arrive. As a customer, I now have to pay for a rental vehicle until my car is fixed, even though it’s Audi’s fault for not getting the parts. I asked for compensation for the rental car, but customer service said they couldn’t do anything. I need a solution ASAP; otherwise, I’ll have to get a lawyer and start a lawsuit against Audi.

I am a disabled United States Air Force veteran, a mother, and the primary caregiver for my children. My infant son was born prematurely and has experienced ongoing medical issues and hospital visits. At the same time, I suffered a significant loss of income and entered one of the most difficult financial periods of my life. During this hardship, Audi Financial Services approved a two-month payment deferral on my lease. I later fell further behind, and I fully acknowledge that. I have never asked Audi to erase money that I legitimately owe. I have never asked for a free vehicle. In fact, I offered to pay the full amount necessary to reinstate my lease, including the applicable fees, and I was still told that Audi would not reinstate my vehicle and that it would continue toward auction. That is what makes this situation so incredibly difficult to understand.

I am not refusing to pay. I am not asking Audi to forgive the balance. I am actively offering to pay what is necessary to cure the account, repair the customer relationship, and continue honoring my lease. Yet I have still been told no. During one of my conversations, a supervisor named Brandon told me, in substance, that it did not matter that I was willing to pay the reinstatement amount because Audi had not heard from me and the vehicle would still be moved toward auction. That reasoning is especially frustrating because my own account history demonstrates that whenever Audi actually reached me and spoke with me, I made payments. There were times when I made multiple payments or doubled payments in order to bring the account current and prevent the situation from escalating.

My payment history does not reflect someone who simply abandoned her obligation. It reflects a customer who, when actually contacted and made aware that immediate action was required, responded by paying. Audi’s position has repeatedly been that they did not hear from me for a period of time. Yet from my perspective, I was not receiving meaningful direct contact alerting me that the account was approaching an irreversible charge-off and repossession. I later discovered a Right to Cure notice that I never actually received because it was mailed to an address where I no longer lived. I explained all of this. I explained my financial hardship. I explained that my infant son was born prematurely and has ongoing medical needs. I explained that I am a disabled Air Force veteran.

I explained that this is my second Audi and that I have maintained a relationship with Audi Financial Services since 2021. I explained that my history shows that when Audi actually reached me, I paid — Sometimes more than one payment at a time. And most importantly, I offered to pay the full reinstatement amount and the associated fees now. None of it seemed to matter. What makes this experience even more troubling is that two Audi representatives, Adrianna and Michelle, separately explained to me that Audi can reverse a charge-off when the charge-off resulted from an Audi error. Once I learned that, I asked Audi to actually review and audit my account to determine whether there had been any servicing, deferral-processing, payment-posting, delinquency-aging, communication, or other account error that could have affected the charge-off.

Rather than simply asking for sympathy, I submitted a detailed written request asking Audi to review its own records and determine whether the account was handled correctly. Yet I have struggled to get anyone to conduct the meaningful audit I requested. That is extremely frustrating. Audi representatives have acknowledged that a charge-off can be reversed under certain circumstances involving Audi’s own error, but I am simultaneously being told that my account cannot be reinstated while I cannot get anyone to thoroughly examine whether one of those qualifying errors occurred. And even if Audi ultimately determines that every entry on the account was processed correctly, I have also asked for something very simple: one discretionary opportunity to reinstate my lease as a longtime customer experiencing an extraordinary hardship. One opportunity.

I have no prior history of repossession. Prior to these circumstances, I had been a customer in good standing with Audi. This is my second vehicle with the company. I am willing to pay the reinstatement amount and fees. I am willing to bring the account back into an acceptable status. I am willing to repair the customer relationship and continue honoring my obligation. Yet Audi is choosing to move toward auction instead. What is especially painful is knowing that after serving my country and living with the lasting consequences of that service, this is how I have been treated as a disabled veteran during one of the most difficult periods of my life. I did not expect my veteran status to erase my financial responsibilities. I never asked for that. I understand contracts. I understand that payments are due. I understand business.

But there is a tremendous difference between asking a company to erase a debt and asking a company to allow you to pay it. I am literally asking Audi to let me pay the amount required to reinstate the lease and preserve a customer relationship that dates back to 2021. Instead, I have felt discarded. Losing this vehicle is not merely an inconvenience. I am responsible for caring for my children, including transporting my premature infant son to medical appointments and other necessary care. Reliable transportation is directly connected to my ability to care for my family and maintain my livelihood. I have already experienced a significant loss of income. Now another major part of my stability is being taken away at the very moment I am asking and offering to make the account right. That has been devastating.

I worked hard for this vehicle. I worked hard for the life I built. I served this country. I did not expect special treatment, but I absolutely expected to be treated with dignity, respect, compassion, and basic humanity when I finally came to Audi asking for help. What makes this experience even more disappointing is that Audi markets itself as a premium brand. Premium should mean more than the badge on the vehicle. It should mean premium customer service, meaningful problem-solving, customer loyalty, accountability, and some willingness to recognize that longtime customers sometimes experience genuine life crises. Based on my experience, I received none of that when I needed it most. I cannot speak for how Audi Financial Services treats every veteran, but I can absolutely speak for how this disabled Air Force veteran was treated.

From my experience, my military service, disability, five-year customer relationship, second Audi vehicle, prior good-standing history, lack of any previous repossession, willingness to pay the entire reinstatement amount and fees, financial hardship, and my infant son’s medical circumstances seemed to carry no meaningful weight whatsoever. Veterans spend years serving this country. Many of us live with the effects of that service long after the uniform comes off.

Companies are not required to erase our debts, and I never asked Audi to do that. But when a disabled veteran and longtime returning customer is standing there saying, “I am willing to pay what I owe. Please give me one opportunity to reinstate my vehicle and repair this relationship,” I would hope that a company of Audi’s size and reputation would at least have someone empowered to genuinely consider it. Instead, I have encountered transfers, scripted responses, refusal after refusal, and an unwillingness to meaningfully consider a one-time reinstatement even though I am prepared to pay. I would strongly caution anyone considering financing or leasing through Audi Financial Services to save every payment record, every deferral agreement, every communication, every notice, and every document.

If life ever takes an unexpected turn, do not assume that years of loyalty, a prior good payment history, an offer to fully cure the account, or extraordinary personal circumstances will necessarily result in meaningful assistance. This experience has left me deeply hurt, emotionally exhausted, and profoundly disappointed in Audi Financial Services. After serving my country, maintaining years of loyalty to this company, choosing Audi for a second vehicle, having no prior repossession history, and now offering to pay the full reinstatement amount plus fees, I never imagined I would still be fighting simply for someone to give me one opportunity to make things right.

When I got home, I also noticed the hole in my bumper where my tow cap should be. I took the car back at 8am this Saturday morning thinking they would have the tow cap and just have to reconnect the compressor harness or a vacuum hose forgotten after installing the new fuel injection. They told me to call the tow company myself and now want more money for a new AC compressor that wasn't a problem when I went in. THIS is the EXACT type of business I would expect from the horrible company Eurohaus! They wanted to nickel and dime me too as every problem fixed just turned into a new problem. I'm beginning to think it IS Audi and not just my one time experience with Eurohaus. I explained the situation to a service technician at Audi of Greensboro, NC and there was nothing but the compressor was not part of the problem.

I just didn't understand how I can bring my vehicle in with zero air conditioning issues and walk out with no air conditioning at all and it's my fault. The AC didn't work when I left so wouldn't the compressor have gone bad during the 3 days they had the car? Why was the compressor not checked on the final look over? Why was I not informed the air conditioning didn't work while going over my itemized bill? Does Audi not check everything or even simple things like working AC during one of the hottest years when the work is finished? Now, my AC doesn't work and I have a hole in my bumper which just took my trade-in/resale value down over $1,000 dollars. At this point...Audi, Eurohaus, and Service Center @ Audi of Greensboro have ruined my love for performance cars. Please congratulate Audi and the service center as they have officially broken me. I'm out of money, patience, time, and the love for cars.

While Audi issued me a $2,000 goodwill payment, it closed my support cases before resolving the issues it promised to address. I purchase a new vehicle every three years specifically for the latest technology, but this is the first car I’ve owned where the technology is significantly worse than the model it replaced. Sewell Audi Sugar Land has done everything possible to help, but Audi of America has failed to deliver the level of quality, accountability, and customer support that should be expected from a luxury automotive brand.

We are snowbirds and during our 2400 km drive over three days, adaptive cruise was available for approximately 5 hours. We checked into the dealership at our destination and told them to check it out. They did and found nothing. They updated the software with the same result. Both the service consultant and my contact in Saskatoon indicated that there were reports of other vehicles with similar problems. We have cancelled our lease and are waiting to see if there’s any compensation for the inconvenience that we endured.

7- When I drove off the lot, the gas tank was full and showed 450 miles until empty. However, I noticed each time I filled up the tank afterward the miles decreased to 430, then 420, then 385.

I will be contacting the Better Business Bureau. I do not feel safe. This car was purchased at Jim Hudson in Columbia, SC.

Never again will I even consider buying a Audi, please read these reviews before making your decision.. Seriously they are a mess to deal with.. I paid over 85,000 for this vehicle new 5 years ago, in good running condition with 81,000 miles. It's only worth $25,000 retail, now with a bad motor it's only worth $4,000 and we have taken excellent care of this vehicle..

We purchased the Audi believing Audi was a superior brand. A brand worth the higher purchase price compared to other options. Unfortunately, it appears this is not the case. No vehicle, not even a lower end brand, should have a failed AC compressor at 20,000 let alone a higher end brand like Audi. More importantly, Audi should stand behind its brand. Customer service and appreciation should be exceptional. To find out Audi is not willing to step up and stand behind a very low mileage vehicle, that has been well maintained, is more than disappointing.

I can say now, from this experience, my prior vehicle, a Lexus, that Lexus is far superior in quality and customer service. The Lexus, after 70,000 miles, had no major mechanical issues like this Audi. I cannot express how disappointed we are with Audi and never expected to be in this situation. I do not expect to return to the Audi brand and will advise as many people I can to steer clear.

Following a collision in November 2025, I took my vehicle to Moses Body Shop in Charleston, WV, for repairs. This initiated a six-month ordeal characterized by consistent delays. Each time I requested a status update, I was informed that necessary parts were on backorder with no estimated time of arrival (ETA). Despite my frequent follow-ups and the shop’s efforts to coordinate with the Audi Charleston dealership, I was repeatedly told there was no alternative but to wait.

The body shop informed me that they have another Audi vehicle in their facility that has been awaiting parts for over a year. This indicates a systemic failure in your supply chain operations rather than an isolated incident. It is unacceptable for a premium manufacturer to require six months to fulfill parts requests necessary for standard repairs.

Reliability extends beyond a vehicle's performance; it encompasses the support and infrastructure provided by the brand. Because I can no longer rely on Audi to provide timely support for repairs, I will not renew my lease or purchase another vehicle from your brand when my current term ends. I hope you will use this feedback to address the critical gaps in your parts supply chain to prevent other customers from experiencing similar frustrations.

Sandro L

I immediately call and say, "Hey I have this. I completely forgot." The first person I spoke to says, "Too bad on you." I say, "I’m sorry. It’s an honest mistake. Can you guys do anything to have the charger I bought the YOU guys recommended with service provider YOU guys said to use so I never used to one so I took it out the trunk. My mistake. Everything was rushed. I wasn’t reminded I have it. Never used." Person says, "No. You have to pay." So I ask to speak to supervisor. The supervisor Michelle super nice tries to escalate but never hear back. My salesperson tries with his manager. They give me 500 credit. I say no. I’m being stubborn at this point because you made this impossible for me to fix in a timely manner. Three weeks ago even two weeks to get the letter. Apparently would have been too late to return it.

So how would remedy this. They made it impossible and don’t even get me started with the second supervisor I spoke she sounded like before I even started talking huffed and puffed like, "Why you calling me while I’m working and doing my job." Mind you I called Audi who spoke to a very nice Jennika who couldn’t assist but still thanked her for kindness. Like seriously you hate all good not everyone else’s problem have the day that you deserve lady and one day you will need assistance and you will get the treatment that I received from you 10 fold. Long story short Audi never again. Shame on you Audi.

The employees there expressed their own frustration and unhappiness with Audi. “We want to fix your vehicle, but Audi corporate won’t let us.” They said the company needs to stop ignoring these issues and their customers, as people are unhappy, and they’re going to lose them forever this way. They told me to stop bringing the vehicle in, because they can’t fix it, but they told me to “be careful driving.”

Audi does not value their customers and they do not stand behind their product, and their own employees have said exactly that. I work in sales and marketing, and I am sharing my experience with everyone I meet. So far, 4-5 people who were considering buying this same vehicle have already walked away from the brand. I am telling everyone I meet to avoid Audi and buy a Lexus or a BMW instead. I also spoke with a company executive in California about this. He said that when Porsche had similar serious issues, they stepped up to make it right for the customer. Audi does not. Documented issues:

• Diagnostic code U059B00 has been recorded, indicating invalid data being received from the hybrid/EV battery system. The vehicle is effectively sending false signals and instructions between systems, and the warnings occur because the vehicle is in alarm mode with no solution or fix.

Sound like a nightmare? Avoid Audi.

I also paid for extended warranty coverage, and I have only owned the vehicle for 1 year and 5 months, so I expected a much better level of support from Audi. The service advisor I dealt with was actually very polite and helpful, but unfortunately the overall Audi coverage and process has been very disappointing. I am requesting proper escalation and for the issue to be handled according to Audi warranty procedures.

After doing some research, it appears this is an ongoing issue with Audi with electrical problems with the 2025 A5. So, why was this car leased to me? It was a brand new car. I will NEVER get another Audi ad I am beyond disgust. I have reached out to Audi USA to buyback the car or give me another model, submitted all documentation and after being a loyal customer with Audi, I was emailed stating they will not buyback the car.

I had the car for 5 days and it sat at the dealership for 26 days while I made payments. (I did have a loaner car) However, I did not lease a factory loaner car. So, now we are back to the same issues with the car. I could not drive it over the weekend and still in my garage. If I open the door to get something out of the car...the fan is on for about 10 mins.

Audi did not come out with 2026 models due to these issues so why are the dealerships still leasing and selling them when they are aware of the problems? I have reached out to NYS AG office and supplied all documentation and waiting to find out the next steps. You get a new car because you do not anticipate mechanical issues. Well, that's not the case here. Do yourself a favor and DO NOT GET AN AUDI

• No meaningful support

For a vehicle at this price point, customers should not be left dealing with costly repairs for what appears to be a recurring defect. Audi markets itself as a luxury brand, but the customer service experience does not reflect that at all. The most disappointing part is not just the issue itself — things happen — but how Audi chooses to handle loyal customers when they do. This experience has made me seriously reconsider ever purchasing another Audi. If you’re considering buying one, just understand: when something goes wrong, you may be on your own. FYI the dealership wanted 5,900 to fix this at 54,000 miles. I had a very reputable shop fix it for 1200.00. They did lose a customer for less than 300.00 part. Never again!

Audi test standards said the engine needed replaced. The cost was over $33K. The warranty was supposed to cover it if an inspector approved the repair. An inspector came to the dealer and approved the claim. The claim was initiated and approved for a max payout of $17K, the value of the vehicle. The vehicle depreciated from $72K to $17K in 8 years and 82K miles. The rapid depreciation is based on the poor quality/durability combined with very high cost to repair. For six years Audi USA sold engines they know fail. They no longer sell those engines. Behind the scenes, the dealers are the sales rep for warranty companies. This one was Safeguard.

It took me 8 phone calls and sending US mail to cancel the remaining term and get a refund initiated. To get the refund I have to make more calls to Paylink. So, Audi Pure Protection for me covered nothing over the life of the vehicle, cost $4000, and yielded revenue for Audi USA, Budco, Safeguard, and Paylink. I would not recommend ever buying a car warranty. Self insure by putting away money monthly equal to what the warranty costs.

I’m not willing to cover anything because that would mean I’m accepting responsibility or acknowledgement on something I didn’t have knowledge of or was there prior to dropping my car off. My experiences is never good when dealing with Audi and I hate that because this car was a dream car of mine's my husband got me. Upon waiting to hear back from corporate I’ve had to deal with nonchalant calls from one of the workers asking when am I picking up my car as if they don’t know what’s going on already. As if he’s not aware that I told them I’m reaching out and waiting on a response for Audi corporate. I will be getting rid of this car to avoid further dealings with Audi!!

An Audi representative named Emily originally told me that Audi would be refunding all out-of-pocket transportation expenses, and that they would review reimbursement for my car payments and insurance during the time I was without a vehicle. I relied on that communication. Then suddenly, Audi reversed their decision and used unrelated excuses like the age/mileage of the vehicle — which had absolutely nothing to do with the delays or the hardship I experienced.

To make matters worse, I have only owned the vehicle for two months, so any claim that I “don’t have an established relationship with the dealership” is unreasonable. How could I, when the car failed so soon after purchase? The issue here is not the warranty — the issue is Audi’s extreme repair delays, failure to provide a loaner, and failure to honor the reimbursement commitment that was already made to me in writing.

I expected better from a brand that promotes premium customer service. Instead, I was left without a vehicle for over a month, paid insurance and a car payment for a car I could not use, covered all transportation out of pocket, and received inconsistent and dismissive communication from Audi USA. I am now escalating the matter through all available consumer protection channels and seeking legal representation. I hope Audi uses my experience as a reminder that customer care and accountability should never be optional.

After a year of constant issues, repeated service visits, and unprofessional customer service, I am extremely disappointed. This has been one of the most frustrating and stressful ownership experiences I’ve ever had. For the amount of money spent, I expected much better support and reliability. I hope Audi takes responsibility for situations like this and improves how they treat their customers moving forward.