Audi Reviews

I have now taken my 2022 Q5 PHEV in for the fourth time for recurring system failures and warning codes. The service center confirmed that these “ghost codes” are warnings where the system senses that something is wrong and tries to shut itself down, with no identifiable cause and no available fix, and are a known issue across multiple vehicles. Essentially, something is wrong and the company has no idea why and no clue how to fix it. So they’re telling service employees to send the vehicle home and tell people to wait 4-6 months for a fix.

Leased an a3. Overall poorly made cheap car with many small issues. Had a complete failure of starter/generator at 20k miles. Wouldn’t let me out of my lease or compensate me in any way. Was in the shop more than 30 days but dealer changed dates to avoid lemon law. Unethical company, terrible quality cars and poor service.

Every time you take your car in for a simple oil change, they always find something new wrong with it, even though they checked it just a few weeks ago. And let's not talk about how long it actually takes for the service department to complete the repairs.

Audi Connect customer service is awful! I purchased the Hotspot for audi Connect since February 2026, and it's still not working. It's a real hassle to get to speak with a human being when you call customer service. I finally got someone and they told me it would start working within 24 hours. A week later it's still not working. I sent them an email with detailed information and pictures. They then told me to call the Canadian customer service! I have emailed them about 3 times since then and no response. I would advise any sane human being to stay away from audi until they start treating their customers right. I won't be getting another audi after this!

I purchased an Audi SQ6 e-tron on September 29, 2025. The day after I purchased it was in service for a major software update that took 3 days. Since then I have had multiple software issues and have had the car in service 8 times to resolve issues. I have had the same electrical failure 3 times now where all of my lights in the rear have stopped working. No signals and no brake lights. The biggest problem with getting things fixed, the car temporarily resolves the issue the next time you start it. Now I’m afraid to drive it. No brake lights makes me nervous and it’s illegal.

I brought my Audi Q5 to Audi Langley and have been left without a vehicle while waiting for a resolution. At this point, a claim has not been properly opened, and I have not been provided with clear support or a loaner vehicle. I have contacted the dealership multiple times, and I was even told to call Audi Canada, but nothing has been resolved and I am still without a vehicle or any clear timeline.

I purchased a 2012 AUDI Q5 and after getting stranded when the starter went out almost 6 months ago, the q5 has been sitting in my driveway ever since. I'm a retired aircraft mechanic and since it was a simple swap out of a new starter, and having worked on many different car, but never a German engineered vehicle I have never been stuck on a project like this one in my life. The strangest thing about removing my starter is it didn't take any time to start the dismantling process, it's the removal of the last bolt that you can't see it, it's very hard to remove, and I'm still trying to get it out after all these months. If anyone has a tip to remove it please let me know.

I leased my 3rd Audi 2025 A5 on 2/14. On 2/19 the entire dashboard lit up with electrical, engine, transmission, oil etc. Took the car in to the dealership on 2/20 and did not get it back till 3/17. April 10th, drove the car 1/2 a mile parked it in my garage. The fan was so loud and stayed on for 45 mins. Called the dealership and was told to disconnect the battery as the fan will drain the battery. I am not a mechanic and did not lease a new car to have to be at the dealership on a monthly basis. I have never had any issues with prior Audi's.

I bought a New 2025 Audi S5 in May. 2025. Nothing but mechanical issues and multiple runs back to the service department. Worst experience by far. There are so many electronic issues. I can't get anything resolved with Audi. Says it takes 60 days and I'm over 75 day and nothing. I am so frustrated with dealing with door open and cruise can't work. Told to open and close my doors. :( There are no solutions until later but really when is anybody guess. If I could give a negative review, I would.

I made a big mistake of getting an Audi dealership into leasing Q6 e-tron 18 months into my two year lease of Q8 e-tron in the summer of 2015. Q6 e-tron has malfunctioned from Day 1 and has been in and out of Audi service for months and some issues still remain unresolved. The one year free charge benefit has never worked. On top of that Audi refuses to answer question or compensate me for the preiod that I could not drive the car. Occasionally, I had a message left on my voicemail or an email but when I call back or mail back I cannot get to communicate with anyone. Frustrated and angered. What a con job by a once great car brand that I had trusted for over ten years over four cars around the world. Please do not be conned into buying of leasing a Q6 e-Tron, it is an expensive disaster.