Audi

I am profoundly disappointed and frustrated by my ongoing experience with Audi Montreal St. Laurent. Since March 14th, my Audi Q7 has been with them for extended warranty repairs under the Dieselgate settlement. After two long months, there is still no clear end in sight. Despite over 60 inquiries to both the dealership and Audi's Corporate Head Office, all we've received are empty promises of follow-ups that never materialize.

Here's an example of Audi's service:

I've been trying to contact customer service for two days. They claim the call depend is high leave your number and they'll call back. But, when you get a call back. They don't say anything, then hang up!! So I requested a fax twice. The recording stated I'll receive something within an hour. Still nothing. This makes me look at Audi totally different. Once I sell the Audi I have I will not return as a customer. This is ridiculous.

This is my first and probably last Audi. While the parts department is always courteous, the SOS system part has been on backorder for 5.5 months and there is no ETA! I find this situation ludicrous and more than annoying. I was recently told that the manufacturer went out of business during COVID, so I ask, how was there no redundancy put into place? As an ops professional, this was the 1st thing I did during the beginning of the lockdown.

For the length of our lease Audi.com has been down to an upgrade that I am told is being done in Germany. Changing credit cards for payment is a nightmare and everything promised never happens. Now trying to buy out the lease is the same, the site is down and customer service is non-responsive. reached them a week ago and was told they would send paperwork for the buy-out. Of course, it hasn’t come and I suspect it may be coming from Germany. I will never deal with anything that has the Audi name on it again.

I own an Audi Q7. I went to upgrade the car to another model or brand and was told by a dealer that my trade value was poor as they could not sell the car outright due to the pending recall for the fuel pump for which Audi has no solution at this point. This is unbelievable but as a consumer we have to suffer. The dealer informed me that due to the recall it would have to be sold to an auction house. Who else has experienced this issue recently. I have called Audi and they were surprised but say I have to go through testing etc before they will offer any support. I drive my grandchildren in this vehicle and am now concerned about safety on the highway. Any solutions? Plan to all the NTSB as it even shows on their website that there is no solution at the present time.

I recently purchased my dream car from Audi and have a technical error on my account preventing me from setting up payments on my car. Over the last 3 weeks, I've dialed several numbers and spent hours on the phone speaking with customer service without any progress. I've emailed and called the Santa Monica Audi, who sold me the car, for assistance and have yet to find support. I haven't even received the car yet and wish their customer service lived up to the luxury brand and pricing they demand in market. Very disappointing.

Back in Sept 2022 my Q5 2016 Audi was diagnosed with a bad oil separator valve in the motor. I only had about 60k miles. The dealership said, "You need to fix it before it ruins your engine" at a whopping cost of $3,300. I asked for help to finance/fix this issue as the Audi my mfg warranty ended. Audi dealership said this was a known issue with Audi in general and I would have to call the main office to figure it out. Fast forward; the main office said, "We can't help you as your specific VIN didn't qualify" and that I already paid for the service so, "You're out of luck." I WILL NEVER BUY ANOTHER AUDI as they don't stand by their cars. PLEASE do not support these people.

I bought my Q5 new at a dealership and thought they are supposed to check the vehicle for all items but apparently not. The other day I had a flat tire. I went to change the tire and found the car did not have the tool needed to remove the lug nut caps which were supposed to be in the car according to the service department. I filled up the spare with the air compressor which was included and found the tire did not seat properly on the rim. I called the dealer service department and I was reminded I had Audi service with my purchase.

I have been to Audi Mendham at least twice in the past 2 years because of the iPhone synch. Always before the music went on automatically when I started the time- now only sometimes. Audi hasn’t fixed it. It is bad enough you don’t have car play, but my joy in my car is non-existent without my music. I called Audi Mendham, Audi Bridgewater, many different departments. NO ANSWER, as usual. I want call backs. I want my iPhone synch fixed. Audi will not fix my car!