Wealthfront Reviews

This company is just awful. I opened an account, transferred funds from a savings account to set it up, 20k, with the intention of an automated account for an heir. One day in I didn't really like what they were doing, so I transferred 5000 back to my original account. They wanted I.D. verification and it seems a drivers license and passport are not enough. They didn't like my I.D. so they closed my account with no explanation given, locked me out of the website, and put me on a real petty do not call list so I could only communicate via e-mail.

On 03/14, I opened a Cash Account to move some of my money so it could earn interest instead of just sitting in my checking account and (hopefully) beat inflation. I was trying to be financially responsible (unlike most American adults) by putting my money away in a savings account where it can sit and accrue interest. I was also interested in adding some of Wealthfront’s stock investment options to my portfolio. Well after this nightmare, I’m honestly RELIEVED I never went through with it, because on 03/18, I was unexpectedly locked out of my account despite having never changed my password.

Wealthfront will scam and con you every chance they get..was promised a $50 bonus after months never received it. Customer rep Peter was very rude when I called and even had the audacity to hang up on me. They literally stole my money. STAY AWAY.

Our son tragically died after a long bout with cancer. He had several Wealthfront accounts where my wife was the beneficiary. She has had a horrible time getting customer service at Wealthfront to assist her. They will ask for a form, she completes it, then she has to wait for a secure link, then sends it, only to be told the next day that they need more. This has been going on for a long time and the person at Wealthfront is very non communicative, and it appears they are trying to not send her the money. Do not do business with Wealthfront as this could happen to you.

Be very careful investing with this company. Customer service is horrible. Fidelity Investments is a better recommendation. They provide superior service to their customers and provide excellent options for your money.

I opened an account in September 2024. I have been trying to access my account since I opened it. I have emailed and even called but no response to me. They keep telling me thanks for calling support and someone with get back with me but they never do. I called the phone number but an automation comes on and tells me to email through support my question(s). I realize that I have opened my account with the wrong email address and I wanted them to know because even if I used the correct email, I get an error. I even told them in my email that if they didn't contact me that I was going to take the necessary means to get this account resolved. It's my money and not theirs.

One day when I was on my way to work, I just checked my account saw from my cash account 1000$ being taken (in couple of hours in 5-6 transactions) from the other side of the town. I was on the way to NJ and money seemed like being withdrawn from a Duane Reade uptown in Manhattan and upstate NY. I called them and cancelled my card and I expected a refund of this amount since the money stolen was not the result of a lost debit card, it was because of their flaw in their security system.

We've been with Wealthfront for two months now. We had a chunk of cash from selling & buying a new home and wanted a HYSA. The interest rate has gone down once, but Wealthfront was the most competitive HYSA we could find. Their decrease of interest rate is directly due to the feds' decreased interest rates. If you read the legal info they are not a bank, they work with banks that are FDIC insured. I've been very pleased with the streamlined & straightforward website.

They went from 5% to 4.5% to 4.25% to 4% APY all in less than a year, Super annoying and frustrating. Also logs me out of my account if I don’t check it every day. I’ve been looking at other banks but I already barely trust this one so it’s hard to commit to another one.

This company is a scam. I don't know if they are fishing for very high net worth clients or what their angle is, but after providing your information and linking your fund transfer bank account, most people will receive the response via email. "Your request to open a Cash Account was not approved. Our partner Green Dot Bank had trouble verifying your identity based on the information you provided." I have lived in the same location for decades and have good credit. Two family members had the same response, as did several coworkers. Chat boards are filled with similar posts. This isn't a serious company.

Been Trying for months for someone to get contact with me about my account. I have sent numerous emails to them with no answer. Please do not do business with these people. For they cannot be trusted.

They take 8% off your returns when it can be 16% instead of 8%. Using the same stocks. They're stealing money and preying on victims. I suggest going with Vanguard instead. You will get what your portfolios worth.

Signing up & setting up my bank info was super easy. The min to start an account is only $500, which is a very affordable way to begin an investment account. If you want to deposit & then be hands off, this account is perfect. It does say in the informational materials, tho, that you can choose your own stocks. I signed up with some specific stocks in mind. I have been on the site a couple of times trying to figure out how to customize my account but have not been able to figure it out. If the information is there, it is buried. For that reason, I'm giving it 4 stars instead of 5.

I have had a problem with sending a check in July. The check was suppose to be delivered on July 29, but I never received it (today's date: 8/17/21). I contacted Wealthfront in the first few days in August for them to be aware of the issue in order to reach a resolution. I've been speaking to a Wealthfront employee (through email) about the issue for the last three weeks and was constantly told that there is no update regarding my issue. I have always been the one reaching out to Wealthfront. At no time did Wealthfront voluntarily reach out to me. I feel that I have been 'reminding' Wealthfront to give me updates through email but I never received any updates without asking.

I was a customer for a little over a year and for the most part the experience was neither great nor terrible, until today. I received a slew of emails saying thanks for scheduling a transfer and when I went to look as I did not schedule them found my account was locked. I emailed support, because they never answer the phone, and received a response that they have decided to terminate my account because I was “abusive” in a communication with them and threatened legal action because they wouldn’t release my funds in a previous request.

I noticed another customer who had a horrible experience with Wealthfront (Iori **) and wanted to share my own experiences with the bank, and particularly Iori. To provide a background, I had a cash only (savings account) with Wealthfront since 2019. At one point in time, when the interest rate was high, I parked my "down payment" money into the account, and over time, I have moved some of the money outside for investment opportunities. I had no issues in the past doing so. However, some 2 weeks ago, I transferred in some cash into the account and tried to transfer half of it out a week after to buy some stocks. Wealthfront kept scheduling this and cancelling my request for no reason (the bank account I was transferring from/to) were both previously used accounts.

I tried downloading my 1099 onto my iPad. I was previously able to open it sporadically, but now I get an error message every time. They say I have to download it onto a desktop or laptop. That has not been the case in the previous three years, nor does it explain why I was able to sporadically download it this year. They say they “can’t” mail it because the agreement specifies that they won’t mail it. It seems they should get with the 21st century and make it downloadable on an iPad if they won’t mail it.

I will file a complaint about WealthFront’s business practices at Consumer Financial Protection Bureau (CFPB) and Security and Exchange Commission (SEC). I talked with CFPB today; they told me that if more people file a complaint, they would make a case out of it, and can force the company act. Below please find my story: I opened a Wealthfront account about e years ago, and until last Friday I have not tried to withdraw money. Since they invest with ETFs, I always thought that I would be able to withdraw my money anytime I like. That was a big mistake.

I made the horrible mistake, the worst financial decision of my life transferring money to Wealthfront. No one works there, seriously. There's one help line that is manned by snarky women who act put out that you've called for help. They keep telling you ways to do it online even when you try to tell them you've tried--for MONTHS! They're dismissive and try to get you off the phone. Worst of all when I tried to move some of my money to my bank they said they didn't believe it was me and I had to call them. When I called they asked me questions to verify who I was that had NOTHING to do with me! Therefore I couldn't verify who I was to them and they won't give me my money. Seriously! I'm still trying to get not just a portion of my money from them but ALL of it at this point. I'm stunned that they have my money and won't give me access to it! I'm rattled and spooked by it. Still trying to get my money from them.

We're closing our Wealthfront accounts after a horrible experience with "iori" from Wealthfront Client Services. Iori was dismissive and patronizing to my wife, and flatly refused to assist with a minor request. It was disconcerting. I read the email exchange and thought we'd better get our money out before we ever need them for anything important. Definitely not a company you can count on to be decent. Not worth it considering their investment products are just average.

I put a significantly large amount of money into the Platinum Money Market Account, hoping to take advantage of the highest interest rates possible in the market. 2.57% was soon reduced to 2.32% after the Fed lowered their rates .25%. Two months later, the Fed lowered interest rates again by .25%, and within minutes, Wealthfront Platinum Money Market Account is 2.07%. As of this writing today, Vanguard is 2.11%, Citi Accelerate Account is 2.21% and BOM Harris Bank is 2.32%, which may still be reduced in the days ahead.

My investments did reasonably well, and the money market cash account is one of the best available at this point. However, the customer service isn't the greatest. I'm trying to move my investment portfolio into a charitable gift annuity. Unfortunately, Wealthfront doesn't make this easy, as they don't do any third-party transfers. It's their business prerogative, of course, but these are the kinds of things one runs into when investing with a totally online automated investment firm. Customer service simply keeps repeating that I have to read their "Can I transfer the securities in my account to another firm?" link. I have done that, and I understand what it says, but they seem totally unwilling to give me any more help than that. What it amounts to is this: When you invest with a firm like Wealthfront, chance are you're pretty much on your own. Also, you get what you pay for, so I guess I shouldn't complain.

I was looking for a good overall investment strategy that would be hands-off, and low-fee. I was considering just going with some index funds in a normal brokerage account when I learned about the world of robo-advisers like Wealthfront. After researching the options as of fall 2018, I selected two, including Betterment and Wealthfront as the current best options and industry leaders. I opened a cash account with each and invested a bit to see how this would work.

I've had my account for about 6 months, in just the first couple of days my account started losing money. After 6 months I was down close to $4000, while the markets were reaching all-time highs. At not one point in the 6 months was my account ever positive. I'm hoping it will recover so I can close my account and get my money back. You could practically buy anything during this timeframe and make money. Stay away from this service, if they can't turn a profit during the crazy bullish market we've been in, what are they actually doing?!

During business hours I repeatedly get a "sorry we are busy and can't answer your call" recording. When I do get through, I am told go to the website even though the transfers I am attempting to do cannot be accommodated through their website. If they want to be taken seriously, then they need to answer the phone and listen to what customers are trying to do so they can help them instead of brushing them off. If they blow me off when I am trying to transfer and consolidate other accounts into my Wealthfront account for them to manage, that is a customer service problem.

I unfortunately had an investment account with Wealthfront for 16 months and ultimately transferred everything out because of their political promotions. Wealthfront promotes and financially supports leftist politics including their main charity that seeks to create a "more evenly distributed workforce" regardless of an individual's qualifications or performance. No one thinks the NBA should seek or be required to have a "more even distribution, or match the population percentages of race and gender groups" among its players. I emailed customer service and questioned their multiple promotions of leftist politics, and customer support didn't respond because I think they're cowards that want to look good. Please do not fund Wealthfront and their leftist ideologies that harm our world.

First and foremost I want to say that out of all of my accounts Wealthfront has performed the worst. Even with an up market this account is in the negative when all other accounts are in the green. My main problem with this company is that I transferred my retirement Roth IRA over to a Wealthfront Roth IRA. Or so I thought. When I tried to transfer the funds over to my other brokerage due to Wealthfront's poor performance I was informed that Wealthfront had opened my account as a Traditional IRA.

They are there and ready to help anytime. They answer all questions fast and don't make you feel like you don't know what you're doing. If there is a investment you want they already are informed. No need to go look things up. All consultants are very knowledgeable. You can spread your assets across multiple areas and they still have all understanding. It's like they do their homework ahead of time so not to waste your time. Very interesting approach to doing business. I like the modern way they do it. Fees are listed upfront not hidden so when your transaction is done you don't get a list of ten new fees you weren't aware of before. They're very transparent about this. Is one reason to do business with them They're upfront. No lies. The automated system is by far the easiest one there is even if you have no experience you can navigate real easy. It's a step by step lesson that even a novice can work. Was designed to be user friendly.

The service is pretty accurate and I received pretty much what I expected from this company. I would highly recommend it to family and friends who are looking for investments. They are very helpful. They help me understand what I am getting myself into financially and are there to help answer any questions that I have about their services. The additional fees really aren't that big of a deal for the service that I received from them. They are worth paying more for and I would expect to pay more for better services. Very easy to use with the help that I received. Before them, I had no idea what I was doing. Now I am better at what I am doing.

They were very nice and patient with me. I enjoyed talking to them, very delightful. They made it known to me that they would do whatever they could to help me through it. I was pleased with what I was seeing and it was cool. I enjoyed it very much. They were moderately priced and covered everything they should've. I wasn't upset about the additional fees at all. It was very easy to use... I knew what was going on and I wasn't confused... Everything was set in steps so I could easily maneuver around.

Whenever I have questions that need to be answered on the phone I always receive high quality service. They are very nice and polite. They have always been able to answer all of my questions in a timely manners. The customization options are quite nice. I am able to choose just the services that I need without any extra stuff I don't. I feel like I get a personalized high quality service. The fees are very low considering the type of service that they provide. Compared to other providers they are quite competitive. I have always been very happy with all of the costs associated with my account. The service is very intuitive and easy to use. Everything works just the way you would want it to. I have encountered no major difficulties and find it to be a very pleasant service to use.

They are there and ready to help anytime. They answer all questions fast and don't make you feel like you don't know what you're doing. If there is a investment you want they already are informed, no need to go look things up, all consultants are very knowledgeable. You can spread your assets across multiple areas and they still have all understanding, it's like they do their homework ahead of time so not to waste your time - very interesting approach to doing business. I like the modern way they do it. Fees are listed upfront not hidden so when your transaction is done you don't get a list of ten new fees you weren't aware of before. They're very transparent about this is one reason to do business with them, they're upfront - no lies. The automated system is by far the easiest one there is even if you have no experience you can navigate real easy. It's a step by step lesson that even a novice can work, was designed to be user friendly.

Customer service was great and they really took the time to explain things out for me whenever I needed help. Whenever I call and have a problem they will always be nice and courteous. The customization is unlike any other I have seen in the business. You can customize your messages and whatnot to fit your needs. They are some of the best in the business. They describe the additional fees that they tack on. There is really no guess work on what you are and aren't paying. It's pretty cut and dry on what you pay each night. It's pretty easy to use the program and whatnot. You can use the program everyday and cater it to your needs. It's a great program and its definitely one of the best.

Had lots of the things I like and made me feel good about the whole thing. Made me realize I made a good call, a good decision so I ended up really happy so I’m glad I made that decision. They had a lot of different plans I could use which all suited me well and I was happy about the whole entire deal. I couldn’t enjoy myself more in any way so it was very beneficial and ideal. They did the things I was looking for them to do and how I liked them to be done and in the amount of time I’d like things to be done. Nothing bad about it whatsoever. It had everything I needed to use and made things so much easier for me and there was lots of assistance in case I needed it which I like and value from a company.

On most occasions the customer service was adequate, but nothing in particular was done to go above and beyond what one would consider as exceptional service. Customization was pretty good overall. Their recommendations were good and the advice I received was pretty much adequate or on par to what I expected from their company. Some of their fees seemed fairly high considering what was being asked of them. They should look into the standard charge for such items and see if they are charging adequate prices. Their system as a whole was pretty easy to use and never remember any problems or issues that occurred at any given point in time.

The service was very fast. The workers were very kind and apologized if they were at least a few minutes late. I was impressed. I was in, then I was out! Great experience. It was very well customized to my needs and I bet to the needs of others as well. I would recommend this to my friends and family. There were not many additional fees. The price was well suited for my wallet and I was very impressed in the lack of fees that would not benefit me. I only payed for what I needed. It was also very easy to use. I love this company as well as the product they give to me. I believe my family and friends would be satisfied with how easy it is as well.