Endurance Warranty Reviews

I'm one of these people that takes cars to the dealer for everything, like oil changes. After he talked to me a little bit about different things and explained what they had and whatnot, he came up with what he thought would be good for me. And he detailed everything. It sounded like I got a little bit of everything: the motor and transmission, AC stuff, and some of the electronics.

He was telling me about towing and roadside assistance. I don't go far enough that if I broke down somewhere, I couldn't call somebody to come get me. The furthest I go is maybe 50 miles, if I was gonna go out for the day to see my son. I told him I didn't really need that, and he said, "Let me see what I can do.” He said, “By the way, what's your birthday?” I told him. He said, “You get a senior discount.”

He was very helpful with that. He saved me some money on my monthly payment for the coverage. He was very thorough; everything he said he was gonna do, it happened. He said, “When I get off the phone with you, within a few minutes, you're gonna have everything in an email from me.” He was really good. I was very impressed. I didn't expect to get somebody as nice, knowledgeable, and just down to earth. I would highly recommend him. I'm glad I got this person. Also, the preferred dealer that I used for my other vehicles said, “From a dealer standpoint, Endurance is really good to work with.” I thought that was a good check there too to have that come from a dealer saying Endurance is really good.

Then, I ended up using it when I went to get my car repaired on the weekend. I had to get some work done and the main office was closed. But they assured me at the dealership that they would furnish me with all the necessary papers, and that I should go to Endurance and get refunded. So, I went to them and it wasn't that easy because there was a waiting period. Then, in the end, they said I wasn't eligible. So I went back to the car dealership and told them that. The gentleman went to his superior, then they refunded me and they gave me a $100 gift card. Endurance ended up contacting me and saying that they made a mistake. So they ended up paying me also.

I attribute all of this to the God of my understanding by being patient, tactful, and trusting. So it all got taken care of where I got paid three times, plus I received a $100 gift card. I just recently renewed my warranty because it was getting close to renewal time. I still have the vehicle that I took out my initial Endurance warranty with but I had to pay a little more because of the age of the vehicle. It's well worth it though because I don't plan on changing the vehicle until it's absolutely necessary. So it's necessary to have the warranty.

I recently told my daughter to leave her warranty company and signed her up with me at Endurance because of their way of handling things, walking you through a process. And if you maintain the vehicle, there really won't be a problem. So I would advise everyone that we all need warranties because cars are man-made machines. But we would like to have some professionalism if and when something happens. Other than that, Endurance took down an app that they had which was very helpful. So I had to investigate that and find out. But I was still able to get in touch with them.

But I had a little confrontation with Line 5. First, they said they couldn't find me. It was just a lot. And they kept hanging up. They said they’re transferring me. I called them twice, and they kept on saying they'll transfer me and transfer me. I was like, "Okay, this is over." And it would be the same lady answering the phone. And never transferred me over.

I ended up finding out how to call my own way through the other number through the warranty line. I did it myself instead of having her being able to transfer me over. And I got ahold of them. Because I have an email sent to me about all the items that will be in the package. But I did sign up with Line 5, and I paid them. They said it takes three days before they receive the payment.

Because I had to transfer. I wanted to transfer my new card so I can pay online instead of my credit card, and it was just a lot of hassle. I wanted to know how many miles before I can get the Endurance. I started at 143,000, and she said, "Okay. So how many miles do you have now?" I said, "I have basically 145,000." She said, “You're not covered," until I hit 200,000-some. I was like, "Hold on. The car will be old."

I had to call back again, and then they said it again. I said, “Just transfer me." Because I almost canceled on them because I said, "This is invalid. That's not what I heard." I finally talked to the guy that I was gonna cancel. He said, "Oh no, you're fully covered. You went over the miles that you need to go before we covered you." I said, "Okay. Well, why does she say I need to be at 280,000-some? Which way does it go?" At first, I almost thought I got jammed in a bar. He made me understand, and he said, "No, you're over. You're qualified for whatever you need, tires." So we got a good announcement on that.

I wanted the extended warranty to cover diagnostics. And not only the bumper-to-bumper but also the PLCs and computer systems, since everything is so electronically driven now. I wanted to make sure I was getting coverage for that, and that was very important to me. As I learned more about it, I learned that the Endurance plan was along the lines of what I was hoping to keep, so I bought the same plan for each of my four new cars. There is a 30-day standby period from the time that you get the contract to the time that you can utilize it, which makes sense to me. They're not coming out to do an inspection of my car before I get them. So, the idea that I'm going to take a car that has a broken transmission and use the extended warranty to get it fixed would be unreasonable.

I was impressed with the patience of the rep because I asked a lot of questions. I have a skeptical mind, so I may read more into his comments than he intended. And so, I'm always thinking that when they're talking, they're just skirting along the lines of the exceptions. I would stop him and ask some questions, and he was very patient and understanding. He clarified all of my concerns. He was very personable and answered my questions. Endurance was a little bit more expensive than some of the other alternatives, but it’s superior to the alternative. So, it should cost a little bit more.

Endurance's rep so polite and patient as I asked my questions. He broke it down so I could understand what I was paying for and not cut me off the phone. He told me that depending on how long it may take for a repair, I will be able to get a rental car. He said, “I we're gonna keep your car for 7 to 10 days, we're gonna get you a rental car for 7 to 10 days. If you take your car and they find something else wrong with it, and they can fix it, you're only paying your deductible one time, minus having to pay the deductible again when it's already at the shop.” He broke it down to know what my coverage covered, explained that my deductible was only $100 and I only had to pay that one time as long as my car was in the shop. For instance, if they could fix both my motor and transmission at the same time, I would only have to pay that $100 one time, versus paying it twice.

When I set up the payments, I didn't have the money in my account. He asked me when I would be able to make my payment. I told him. The date that I gave him is the date that he put in the system for my payment to come out, which worked fine for me. And he broke the payment down. He told me about the installment fee, which was $35. He said that first payment that I had to make was it was 180, which I made on the 10th of last month. He told me that my payments would come out on the 10th of each month for 160. He told me that the program would go in effect at a certain amount of miles, or the 30 days, whichever one came first. He also told me four years, but I will only pay for 17 months.