Endurance Warranty Reviews

I talked to a guy and he shared with me what Endurance was about, what they do and how much they would expect each month. At first, it was a little bit too expensive because I didn’t have that each month. I know what my budget was and my finances were and trying to meet what they want every month, I don't know if I can afford that. I also thought about hard times when my hours might get cut at work and the bills still have to be paid. But the rep was willing to work with me and got the price down to a level I could afford. I appreciated that he worked something out with me instead of just sticking with the original price.

The rep wanted to know what year my car was and how many miles were on it to determine whether it qualified for coverage. My car is a 2015 with around 62,000 miles, and they said it would be covered. He explained that certain things are covered and certain things aren't. If it's wear and tear, I would have to come out of pocket and pay for it. If I take it to a dealership or a shop, I would have to pay at least a $100 deductible.

So since I've had the warranty, again, got reimbursed for the oil changes, getting the brakes done and reimbursed for wheel alignment, and they've just been great. Even though I received numerous calls from the other competitors and they were trying to tell me that Endurance had a lawsuit against them, they don't always pay. But I explained to them that, for the two years that I've had my car, they have never let me down.

I only had one major fix, which was the car seat getting fixed because the lumbar system stopped working. But they fixed that with no problem. I've been good with just having the car. I bought the car with 55,000 miles on it and have had it two years. It's just up to 66,000. The car is still relatively great in terms of miles and years. So it's been good with me. I've been satisfied so far with Endurance.

Another thing, when I first got the warranty, it was 222 a month. I called them and told them that, in this day and age with economics, things could be a little bit rough with kids, being married, just everyday life struggles. They implemented a special at that time, even though I was already a customer. They lowered it almost $50 a month, and it went down to 175. So just the fact that even though I already had coverage, they were able to go in and make it even lower was another good thing I appreciated that they did for me.

I’m gonna run out of years before I run out of miles because the car is covered if you do the miles up to 130,000 miles, but the year is only four. Endurance was trying to let me know that their plan is to be in business. So they will talk to me again when I get close to the end because I'll meet the years first; they would extend it again and cover the car as long as I stay on top of the service. My experience with the sales rep was excellent as well. Even when I called to get a quote, the salesperson was great and very understanding. Took my questions, were very informative in explaining things, and made sure that I understood what was going on.

My wife and I were on a long trip and we got about 90 miles from the house when the engine light came on in my truck. We limped into the next town and there was a Ford dealership and we pulled in there. After a few hours, they were able to get to my truck, run a diagnostic test and let me know what the issues were and the repairs needed. According to the policy and the instructions, the dealership makes contact with Endurance once they have determined the issue and what it might take to repair it. So, they made the first contact with Endurance.

Endurance requires a third-party inspector to look at the vehicle, and that took some time. Once the inspector got there and went over the issues, he had questions and he had to call an administrator. They discussed it. They and the dealership made some requests, and I sent them copies of my receipts and maintenance records for the pickup since I'd owned it. And I emailed them to Endurance as instructed. Time went by and I never heard anything back. I called Endurance to make an inquiry about it and they said they hadn't heard anything back from the inspector and/or the dealership yet.

Once the dealership finally got authorization, they had to tear into the truck engine to see what might have caused the problem. They were sending pictures back and forth to the inspector or the Endurance administrator, or both, and that took a couple more weeks while they were tearing my truck down. Then it became a mess getting the right parts. They couldn't locate all the key parts, and some of the parts that came in weren't the right ones, so they had to be returned before they could start reassembling. After it was all said and done, it took eight weeks to get my truck back. But it was back in good running shape. They fixed everything that needed to be fixed, and we settled the claim.

These days, you can't always call back and talk to the same person. You have a claim number or a policy number, and whoever answers pulls up your information. When I asked why it was taking so long for the inspector and Endurance to tell the dealership whether to tear it down and repair it, I could never get a clear answer. One would say they were waiting on the other to call back, and the dealership would say they were waiting on Endurance. That went back and forth for a couple of weeks. I was in the middle, trying to figure out who I needed to call or if I needed to stay out of it. I couldn't get a straight answer about what was happening, what was going to be covered, what my responsibility was, or what Endurance would cover.

I didn't get a final answer on what my part was until the day I picked up the truck. Even then, it took quite a few hours of calls between Endurance and the dealership before everything was finalized. Once it was sorted out, I knew what I had to pay and was able to pick up my truck. There were a lot of delays, but it worked out. We were satisfied with the repairs done to the truck by the dealership and with what Endurance covered, which was about 50% of the total bill. It was a 2019 pickup, with a lot of miles on it, which was why I bought a policy to cover it after the factory warranty went out. I had no idea it was gonna take two months to get my truck out of the shop. Otherwise, it was a good experience.

I was on the phone with him 45 minutes. I had to get the VIN number off of the car and the license plate number. Things I don't normally keep. They were in the car. Also, I talked to my wife because we had just paid off our car. And the maintenance on the car ended when we paid it off, so we needed something. It sounded good. I mentioned it to my son before that, and he said, "By all means, Dad, do it.” I had done a bit of research on it so when I talked to the rep, everything seemed smooth. I said, “Okay. Let’s do it.”

I signed up online because I thought it was recommended, and it asked me what my problem was. I told them. They said, “Take it to the person that does your maintenance.” I said, “Recommend one.” So, they recommended one here. I said, “Okay.” And it popped up. Did I wanna set up an appointment with them? I said, “Yes.” It was in the morning type thing. They had appointments at 1 o'clock on. My air conditioning had gone out, so I set up at 2 o'clock because we had a couple of things to do before, went in. They said, “It is your compressor, and this is what it will cost you.” I said, “Did you check with the insurance company?” They said, “No.” That was the only thing that I questioned because I thought the insurance company notified them. But it wasn't a big deal. They said, “It normally takes 24 to 48 hours, based on the insurance companies that we have to deal with.” I said, “Okay.”

I drove home. I wasn't home 30 minutes when they called, “Everything's approved. Can you be here at 8 o'clock in the morning?” I was there at 8 o'clock the next morning, and had a new compressor. They checked a bunch of stuff and said, “All it costs you is your copay,” which is $100. I paid it. They said, “Thank you very much and have a great day.” We haven’t had a problem since.

I had to fight the dealer in the very beginning because they paid for part of routine maintenance. I'm in the finance business, so I knew what they were going to pay. I walked into the dealer and told them that they have to call Endurance before we do the oil change. The dealer representative said Endurance is not going to pay anything and I said that he doesn’t get to vote. He should call the number, tell Endurance what we're going to do, and they're going to tell him what they're going to pay and what they’re not going to pay. About 30 minutes later, while I was waiting in the showroom, he came back and said that Endurance is going to pay for part of it. I said, "Okay," which is what they told me when I bought the warranty they were going to do.

I've had all the work done at the same dealer where I bought the car. They know me and that I have this warranty, and before they do anything, they diagnose the problem, call the warranty people, and say what the problem is. Then the warranty people would say that's a covered entity and what they’re going to pay. I don't know whether they pay full retail or if there's a discount. My monkey is to walk in when it's all over, hand them my credit card, pay my $100, and everybody's happy. It's not always $100 because routine maintenance items aren't covered, but once the dealer understood how the warranty worked, everything went smoothly.

I was skeptical in the beginning because I always had it in the back of my mind that somehow I was going to get screwed. But after the first or second claims, Endurance was doing what they said they were going to do, and I couldn't complain. They provided the services they said they would because they had to know who was going to do what.

I've told all my friends that I bought the warranty three and a half years ago and I'm not concerned about my vehicle. The only thing I'd change is the wording the representative used. They described it as bumper-to-bumper, but that's not true because there are a few things they won't cover. I argued with the dealer and had them call back twice to verify it. They told me to read the contract because it was not in there. To me, bumper-to-bumper means everything from the front bumper to the back bumper and from the top of the car to the bottom of the car. So, the wording needs to be different. It should say they'll cover the main parts, keep the car running the way it's supposed to run, and fix things that are broken, but some smaller items may not be covered.

I was in the car business for four years, so I was a little bit familiar with cars and how things work. In the beginning, I didn't think I needed a warranty because I could afford to buy tires or pay for a brake job. But I thought about how much costs have changed. I bought my 2017 Suburban new in 2016, and back then you could probably replace the transmission for $2,500. Today, that same transmission is at least $6,000 because labor rates, maintenance, and everything else have gone up. And that made me decide to consider the warranty. I'm very pleased with everything that's gone on so far with Endurance.

I specifically chose Endurance because of its high ratings and reputation, expecting reliable coverage and customer service. Instead, my experience was extremely frustrating and disappointing. As a result, I canceled my Endurance contract. I believe customers should receive accurate information when purchasing a contract, particularly regarding which dealerships will actually accept the coverage. This experience did not live up to the expectations that were set when I signed up.

My advice to anyone considering Endurance: Do not simply ask what components are covered. Ask what could cause a repair involving those components NOT to be covered. Specifically ask: “Are seals and gaskets covered if they cause a leak or failure?” “Do I need to purchase additional seals and gaskets coverage?”And most importantly: “Are there ANY OTHER optional add-ons, surcharges, upgrades, exclusions, or limitations that could result in a repair not being paid?” Get the answers in writing before purchasing. Consumers should understand these limitations and available options BEFORE purchasing a contract and making monthly payments — not after their vehicle needs repairs and a claim is denied. KNOW EXACTLY WHAT YOU ARE BUYING BEFORE YOU SIGN.

This time the repair shop noted it was the turbo and we filed the claim. The repair shop is a VERY reputable shop in business for over 45 years and only work on German cars. This company sent out their inspector and said "This is well documented and wished all claims were this easy" to the mechanics. The next day the repair shop called stating they rejected the claim saying it was pre-existing. This is COMPLETELY false. The vehicle had been serviced by the BMW of Salem, I had the vehicle completely inspected prior to and after purchasing. When they fixed the first issue from check engine light it had cleared everything and car again inspected with ZERO issues.

I took my truck to the dealer for start and rather than just saying they weren't going to cover the expenses of the dealer, they came up with every excuse that they could on why they wasn't going to send the inspector out to check my vehicle. Acting as if the dealer was not complying. To the point where I had to move it to a different location. Which at this junction went smoothly, but now I encountered different problems, that ended up in us splitting the costs rather than them covering the expense. Referring back to policy for this that and the 3rd. Smh!!

In August, during a scheduled visit, I was told that I needed rear brake pads and front ball joints and front struts. I checked the Endurance warranty details and found that the ball joints and struts were covered items, so I scheduled the repairs. I gave the Subaru service advisor the cover page of the Endurance warranty, which included the contract number, warranty level, and coverage dates. Subaru’s service advisor started the process to have the Endurance items approved. That took a day. What was satisfying was that I was not involved – Subaru and Endurance handled the process. Once the approval was granted, the parts were ordered and the repairs were made. My only expense was the $100 deductible, and the service was done at the repair shop that I had selected. Clearly, I made the correct decision by choosing Endurance.

I continue to receive junk mail from Endurance claiming that my policy has lapsed, even though I cancelled it. I have called and asked them to stop. I have returned the mail marked as unclaimed. I have even written a letter requesting that they stop sending me these notices. Despite all of this, the mail continues to arrive. To make matters worse, they have misspelled my last name on every piece of correspondence. I have made my position very clear: I do not want to receive any more mail from Endurance. I told Endurance that every time I receive another piece of unwanted mail, I will write another review documenting it. Unfortunately, I am writing this review because the mail continues. At this point, I am asking Endurance to stop sending me these unwanted notices and to correct their records so that my name is spelled correctly.

I did a little research and found out the dealership gets cut in on the one they provide. So then I realize the way to be certain the second one was not a scam was to look up the top ten in TN and get one from that list. The top one was Endurance so I called and got a third extended warranty and then canceled the other two and boy Howdy! Is it difficult to cancel something like that! Saved about 2,800 dollars from the first offered extended warranty.