Endurance Warranty Reviews

My vehicle was shaking right as I was driving and I took it in. I told the car dealership that I had Endurance. And Endurance communicated directly with them. I was later told that three of the parts had arrived, but they were still waiting on two more. I did not understand why it was taking so long for Endurance to send that part. I contacted Endurance myself and they explained that the part itself was still in warranty under the vehicle. The dealership wound up getting the part. At first, they thought Endurance was covering it, but Endurance said no, because two of the parts were still under the vehicle’s original warranty. Then the dealership had to make that call and wait for the parts to come in and be sent to the auto shop. Endurance was great and they did a good job on my vehicle. I got it back, though it took a little longer.

Endurance's rep so polite and patient as I asked my questions. He broke it down so I could understand what I was paying for and not cut me off the phone. He told me that depending on how long it may take for a repair, I will be able to get a rental car. He said, “I we're gonna keep your car for 7 to 10 days, we're gonna get you a rental car for 7 to 10 days. If you take your car and they find something else wrong with it, and they can fix it, you're only paying your deductible one time, minus having to pay the deductible again when it's already at the shop.” He broke it down to know what my coverage covered, explained that my deductible was only $100 and I only had to pay that one time as long as my car was in the shop. For instance, if they could fix both my motor and transmission at the same time, I would only have to pay that $100 one time, versus paying it twice.

When I set up the payments, I didn't have the money in my account. He asked me when I would be able to make my payment. I told him. The date that I gave him is the date that he put in the system for my payment to come out, which worked fine for me. And he broke the payment down. He told me about the installment fee, which was $35. He said that first payment that I had to make was it was 180, which I made on the 10th of last month. He told me that my payments would come out on the 10th of each month for 160. He told me that the program would go in effect at a certain amount of miles, or the 30 days, whichever one came first. He also told me four years, but I will only pay for 17 months.

I've used the warranty twice, and I was surprised that there were a lot of minor items related to the repair that I had to pay for out-of-pocket. It was not just a simple deductible, but additional charges. The radiator cap was one example but there were multiple other items that I wound up paying for and my out-of-pocket was hundreds of dollars, all the way up to maybe $1,000 of the repair bill. I was a bit disappointed in that, but I was happy that Endurance covered the majority of the repair cost. The warranty works in the sense that it does cover some of the repair costs, but certainly not all. People should shop the market for warranties, but I would recommend they look at Endurance.

My mechanic was satisfied with Endurance, as long as they responded quickly with an estimate approval. Oftentimes, I'm told that the mechanic has to wait an extended period of time on hold, waiting to talk to a representative from Endurance, which is something that needs to be fixed. It costs the mechanic time and money to be on hold for an extended period of time.

Within 31 days after signing up, the car broke down while I was driving it. I was 20 minutes from home but it was signaling a catastrophic engine failure. I called, and Endurance arranged roadside service and had the car towed to the nearest repair facility. The shop couldn’t handle the repair because it was a hybrid, so I called back and they helped arrange a second tow to a Ford dealership about 20 minutes away. The dealership was great in communicating the full cost of the repair and what the warranty covered, and the repair was completed.

One issue I had, though not necessarily specific to Endurance, was with the repair approach. If you open up an engine and it’s a four-cylinder, there are four separate compartments. Two had failed, and only those were replaced. The other two weren’t, so the same problem happened again later with the remaining compartments. Also, I would like the option of using quality parts on the vehicle rather than the cheap parts. The warranty would not cover the more expensive part and it was not a matter of my paying the difference. That was a little frustrating. If I'm driving a Ford, I should be able to get Ford parts. It shouldn't be an issue. But we have not had any problems with the car since the second repair.

I like that Endurance is not like traditional insurance, where you keep paying and you may never have a claim. You pay for a period of time and the contract is agreed upon. It goes by mileage or time, whichever comes first. And once you've paid that premium, you don't get billed anymore, which means that you've paid for your warranty up to that mileage point or that date in full. I can't consider another situation that has been more honest and more transparent with me, because I forgot that that was even discussed five years ago. My boyfriend told me we haven’t made a payment to Endurance in a long time and we weren’t sure if I was still covered. So, I looked it up and I was a little confused. I called and I got an answer very quickly that it was already paid in full. Endurance is legitimate and has saved us thousands of dollars.

So I went online and found out that Endurance got a 5 star rating. I read the reviews and it seemed like it was a pretty better deal. They also looked more organized than Continental. So I dropped Continental and asked for a refund. It took me two months to get a refund back, but they didn't give me the whole amount. They gave me 61% back, because they kept on dragging her feet, and now I am with Endurance. Another reason why they sold me was because their address is in North Brook, Illinois, which is not too far away from where I live now. But Continental was in Delaware.

I hope that Endurance doesn't do the same thing that Continental did. So far, I've been with them for two months now. When I signed up, I talked to the gentleman and he ran the numbers down. It was over $4,000 which was a little higher than I expected and he said it would be only 133 something a month. So I said okay for 30 months. He took his time and answered all the questions I had. The guy was well knowledgeable which was another reason why I joined Endurance. And I'm hoping that I didn't make enough mistakes. Other than that, I'm old school and I'm 71 years old. So instead of him going over the contract and trying to put it on my email, I wanted him to send me a hard copy so I could take a look at it. Then I went over it with my friends with it and when everything was good, I signed it. All in all, I’d recommend Endurance to others.

When I called on Friday last week, the representative talked over me, raised her voice, and refused to simply process the cancellation. She would not provide her name, claimed she was the supervisor, and said there was no one else I could speak with. I spent over 20 minutes on hold or being interrupted. When I told her I was recording the call after being put on hold several times she then proceeded to tell me that I would have to get a paper they were sending notarized in order to cancel. I said I have never heard of such a thing. Then she explained if I was wanting any kind of a refund I would have to get the paper notarized and sent back to them. I felt this was just another way this lady was trying make it as hard as possible to cancel this insurance which was a little over $6,000

No customer should be treated this way for wanting to cancel a policy. The experience was stressful, disrespectful, and unprofessional. I would encourage anyone considering this company to research the cancellation process carefully before purchasing coverage. I would never recommend this company. I see why she wouldn’t give name, as she was such a bully .