CarShield Reviews

I bought my truck brand new in 2020, and I put a seven-year extended warranty through the dealership, General Motors. They don’t have their own company that does that, so they use a company called Ally. I've never used it, and I still have a year left on that warranty. So I was thinking that before I let that expire, I'll get another extended warranty. My truck only has 11,000 miles. These people would call me, and I'd tell them I have a warranty right now, but I'm looking to get another warranty because I don't want to get rid of the truck. They would hang up on me or be rude to me. But CarShield wasn't like that. The reps treated me great on the phone, better than any. I probably talked to 25 different companies over six months. And CarShield was, by far, the nicest on the phone, which is huge. Nobody needs to be talked to rudely.

I wanted to give an extended warranty a shot. CarShield is the only one I know of. Signing up was easy and the representative who helped me sign up wasn't that bad. They just needed my money and my information. Payment wise, it wasn't that bad as well. About two months after getting CarShield, my car ended up going down and it's currently at the mechanic shop now. I already ended up buying an engine because it's September now. This happened in August. I'm still carless. So, I'm hoping that if CarShield can't get a engine, maybe they could just help me with the repair payment. I'm about to spend $4,000 on repairing my car, and I'm still trying to figure out how I am gonna pay for that. It's nice having CarShield, but I don't see any benefit from it. I'm still waiting for them to let me know if they're gonna do anything about the situation I have in my car right now.

The last time I took my car in for service, I had some problems that needed to be fixed and I complained to the service manager about the costs. Some things didn’t need to be done, but he did them anyway, and then he said that I ought to get insurance on my car. I was comparing Endurance and CarShield, and my service manager thought CarShield was better, so I canceled Endurance and went with CarShield. As it turned out, I needed something done.

CarShield's marketing is super cheesy. Commercials with Ice-T and Vivica Fox are not necessary and kind of a turn off. I wanted to get an extended warranty for my car and my wife's car, and I initially didn't even think about CarShield. Their commercials made them seem like a joke. They were at the bottom of my list until I talked to my mother-in-law. She happened to mention they have it. She said they used it for something to fix their daughter's car, and it wasn't a problem. She's one of those hard to please people, so her referral is 100% the reason why I called CarShield.

I've had the CarShield coverage for my 2017 Chevrolet for three years now. So far, it's done great. They have done two major repairs on it. I go to the Chevrolet dealer for my claims. It's Uebelhor in Jasper. When I used them the first time, I took all the paperwork in there to them, and they were familiar with it and really good. They put everything in their computer, my policy number.

I am writing to formally express my extreme dissatisfaction with the service regarding my current claim for a front axle replacement. I dropped my truck off at the dealership on Sunday evening. Since then, I have experienced multiple delays and issues due to CarShield's policies and errors:

BE VERY CAREFUL and READ THE FINE PRINT. If you are considering purchasing this protection plan, understand that they may find a reason in the fine print to deny your repair claim. I am VERY disappointed and disillusioned with my experience. I purchased the plan specifically because it included suspension coverage. When I submitted a repair request for a suspension issue, they found a reason to exclude it from coverage because the repair involved a cracked rubber component. I have a hard time understanding how suspension coverage can be meaningful when rubber components—grommets, bushings, mounts, supports, and other rubber parts—are integral to many vehicle suspension systems. In my experience, if one of these rubber components is cracked, they can use that as a reason to deny the entire repair.

Totally worse experience I've ever had, first I was told that the work wasn't covered, so I asked them to show me where in the contract, they couldn't, so the next thing was the dealership labor hours were over the national guide they use, then when I asked a supervisor to give me a list of places I could use that falls within their guidelines that I would only have to pay the deductible, then she added that the parts would also have to be shipped to the shop also from them, from a 1200 plus cost at my shop they are only willing to pay less than 200.00. I've been paying them 191.00 a month for almost a year.

While customer service is exceptional, the service itself is less than stellar service. Many mechanics refuse to work with CarShield because they have found that they don't listen to their suggestions and take a long time for repairs to be approved and completed. I have also found that CarShield gives its customers a hard time in regards to requesting serval diagnostics on vehicles because they are not listening to the mechanics assigned. I have often thought of cancelling because of this problem. I am hesitant to use one of CarShield's preferred mechanics feeling that they would always agree with CarShield in ways to make my bill more expensive.

When I started with the company, I was misled about the rental car service if my car had to go to the shop.

The customer service agent was friendly and helpful. Got what I needed done with no problems.

I am satisfied with your service. Couldn't do it without you. I am a repeat customer.

Car Shield has been right there to help me and my wallet when I needed them. Fast and friendly service.

The process of my claim was a little confusing at first until a wonderful young lady from CarShield called from customers service and quickly resolved the issue and got things on track to get my truck repaired. Thank goodness I was fortunate enough to have CarShield which saved me thousands of dollars. What a relief. Thank you car shield and that wonderful customer service young lady.

Promises help, actually makes the process very difficult. They have to take pictures of all the parts involved and even when it's a part that is covered in your contract, they find a reason to not get it covered. When I try to get something covered a few months ago, I first had to pay $200 my co-payment, and they would credit me $8. Yes, pay 200 to get 8 and it still wouldn't have fixed my vehicle. And currently my van has been in the shop for over a month and a half and Car shield has yet to communicate anything with me, my mechanic had to call them numerous times losing at least 30 to 45 minutes. I don't think I want a frustrated mechanic to be working on my vehicle. Look to other companies. There's one more that a lot of mechanics rave about and it's the one with that female race car driver Danica I believe her name is. If not sorry if I mispronounce your name!

I had a problem with canceling my coverage. It was supposed to cancel on the 1st of October, they took another payment afterwards so I called. They told me I would not get a refund because I was supposed to call them back.

Enrolling with CarShield was easy. The initial price was good, but it's still a hardship this day and age to pay that price every month. But it will take care of parts in the car that break down. That's the biggest benefit of having that financial backup. Get it. It's worth the sacrifice.

I've been with CarShield for maybe six months but I don't have an experience yet. I'm just paying the bill. I'd rate the company a 3.5.

My husband told me to try CarShield, then their rep that I spoke to was really nice and informative. So, I signed up with them in the beginning of July and I had a 5-star experience.

My factory warranty was running out. I heard different commercials and read different stuff online about CarShield. So, I called them to give them a try, and they quoted me a good price. Everything went fine with the sign-up. I just told them what I was looking for. As far as the sign-up, I would give them a 5. Everything was pleasant and peaceful and easy to do. Compared to what I checked on and what I got from my factory warranty, I would give the price a 5, too. The price was a whole lot better than what the factory was offering me.

I saw CarShield on TV and I liked what they were saying. I have a car and I will hate my car to get damaged and be stuck in the middle of the street. So that's why I needed them as a woman and mother. So I believe it's something that I can trust. For example, if the car break down, they give you a rental car. They give you a lot of options. I never been in another company before. So what I heard from them, I like it.

In the beginning, when I used CarShield, I had no problem. But this last time, it almost made me cancel. I had to pay a whole lot more than what I was expected to pay. My AC wasn't blowing, and the repair place somehow tied something else into it. They said that didn't fix the problem and that this was the correct issue. That was way over $1,000. I paid the $100 deductible, and then I had to pay what CarShield wasn't going to cover for that. But then he came back and said that this was the correct issue, and CarShield paid for that, but it wasn't the whole thing. So, I had to pay another $100 deductible, and then I had to pay for the part and part of the labor.

Getting an extended warranty for my vehicle makes sense because I've hit the mileage. I decided to go with CarShield after seeing their advertisement on TV. I did initiate the amount due every month from my account and they're getting the money. Overall, my experience has been a 5. I'd suggest others to try it.

I had a couple of issues with my car, and so far, CarShield has worked out fine. I'm happy with them.

It didn't take a long time to sign up with CarShield over the phone.

Somebody told me to get with CarShield which I did. I was with them for three months but I have left them. I started talking to other people and trying to do research about it, and it got to where they probably wouldn't cover my car. They don't cover what they say in their advertisement. I'm the seventh owner of a fleet car which is a 2015 Cadillac, and I don't know if the transmission or the AC has been serviced ever. CarShield could be upfront. They should let people know that they gotta have documentation about their car including service records. The price was a little bit high as well.

The signup process was really easy, and simple. They explained stuff really good. So it was really informative.

Signing up with CarShield was great. They were very informative. Any questions that I asked, they were able to answer and walk me through everything. They were very professional, knowledgeable, and nice. They don't rush you off the phone when you call with questions. They don't tell you they're going to get back to you then don't. I'm no longer with CarShield but they're a good company to go with. Everything about them is a benefit. They helped me with everything that I needed - roadside assistance, towing and gas. Everything under the engine that they said it covered was covered.

I just got rid of CarShield because I got a new car. I no longer have it, but when I made one claim, they were good. Customer service was good.

My recent claim was for the fuel regulator and CarShield called and let me know that it was approved and that they would cover it. I'm satisfied with CarShield. The only thing was that I was a little annoyed that they didn't let me know that they didn’t cover the car rentals anymore. You have to rent the car on your own and then they reimburse you once your vehicle is ready. My car was being held for almost three weeks, give or take, so I had to make provisions to get around. When I reached out to CarShield about getting a rental, I couldn't even get it for that week. Other than that, when I call them, they do their job.

My brother-in-law has CarShield and he told me about them. I've had them for 2 months now and I'd recommend them.

When I signed up, it was online at first, and then I talked to an agent. He was great. The policy covers a lot.

I just got CarShield. The customer service rep who helped me was nice. I didn't have any experience with them yet as far as filing a claim, but as far as my experience signing up, I'd give them a 4. I really don't know much about the company, but I'm learning. I would tell others to get CarShield as soon as they can.

I have never had a problem with CarShield paying for my car service, and I don't know why I keep getting calls to leave CarShield. I find you reliable and cost-effective, and as a senior, I need coverage for my 2 cars. Thanks, CarShield, for being reliable and having great customer service.

I'm very happy with CarShield. I'm a fan. I've been a customer for three or four years. The claim ended up being for a new engine in my Lincoln Navigator. It was a large claim. CarShield gave me a list of mechanic shops in the area and I chose. The process is about as easy as it could be. The shop took care of most of everything. They ran into trouble with their first repair and had to do a second, and ended up putting a new engine in the car and I was very happy.

Enrolling with CarShield was easy enough. Having the coverage limits my liability.

Get CarShield because of the price and the coverage. I like it because it covers the whole vehicle except for brakes, and I have roadside assistance. They're there when you need it. Also, the price is not bad. The biggest benefit is not spending much money on parts when CarShield can take care of everything. CarShield's rep was very professional, answered all my questions and I was happy with it.

I was having trouble with my tires making rumble noise. This is the second time I have filed a claim. Both times It was handled within a couple of days from the date I filed. Filing a claim was easy and every representative helpful and knowledgeable.

When contacted by dealership, Car Shield approved request immediately. Car has been repaired and returned with paperwork for rental pending

I liked CarShield's advertising and the rep that signed me up was pretty awesome. I've had CarShield for a couple of months now and I'd recommend them.