CarShield Reviews

CarShield's marketing is super cheesy. Commercials with Ice-T and Vivica Fox are not necessary and kind of a turn off. I wanted to get an extended warranty for my car and my wife's car, and I initially didn't even think about CarShield. Their commercials made them seem like a joke. They were at the bottom of my list until I talked to my mother-in-law. She happened to mention they have it. She said they used it for something to fix their daughter's car, and it wasn't a problem. She's one of those hard to please people, so her referral is 100% the reason why I called CarShield.

I've had the CarShield coverage for my 2017 Chevrolet for three years now. So far, it's done great. They have done two major repairs on it. I go to the Chevrolet dealer for my claims. It's Uebelhor in Jasper. When I used them the first time, I took all the paperwork in there to them, and they were familiar with it and really good. They put everything in their computer, my policy number.

I had only a few thousand miles left on the warranty for my vehicle, and I was trying to be proactive in getting something ahead of time. I shopped around, did a little research, and ended up calling companies and found that CarShield’s program worked best for me. Signing up was relatively easy. It was just a matter of finding their information online, answering a couple of questions as to the make, model and year of my car, and listening to the reps as to the kind of warranties they provide. I compared that to the research I did with items that might become problems in the future with respect to the repairs on the car. Once I was able to compare what those items were and made sure those items were covered in the warranty, then I just made sure that the warranty fit in my budget.

My son and I were talking about my car getting older and I was telling him how my miles were going. I told him that eventually, I'm gonna have to have some maintenance done on my car. And he asked why I won’t get the CarShield warranty. I said I can’t afford it. He told me to call them and see what they would say. So, I called CarShield. I told the guy that I don't know if I could afford it, or I was not gonna have the money at the time. But he worked it out so I could afford to get the warranty for my vehicle. I started that same day, and I got my booklets and pamphlets in the mail.

Everybody has been nice and helpful. All the coverages are okay. I filed a claim, and I'm still in the paperwork phase. No one has done anything with my automobile. I'm using public transportation and Ubers to get to where I have to go, which costs me some money. It's a tedious procedure that you got to go through. And there are a lot of things that CarShield wants me to do, which I have done, like supply invoices and whatnot on the history of the car. They suggested that I go to this one place. That's the place I went to and they had my car sitting up there for four weeks. They did a pre-diagnosis, but they didn't get back to my car. So, I called CarShield again and they were nice to give me somebody else to go to. We made arrangements to have a tow down there. Those gentlemen at Northeast Automotive are doing a good job.

No Company has ever spammed me as much as CarShield. Would never ever consider because of that. They hired people in India, Pakistan, etc. to spam the U.S. with their advertising.

The agent explained everything to me clearly. He was very professional and answered all my questions.

I’m very interested in the he coverage but I just don’t want to be pressured. When I say my wife and I decide together they keep dropping the price. What’s so hard to call me back in a day or two. To see if we decided.

I researched vehicle warranty companies looking for the most reliable and affordable one. Carshield was one of three I found. I was contacted by text and email, but not an abundance of attempts. I called Carshield and immediate spoke with James, who was not A.I. He was very professional and not overbearing. He did not try to oversell a policy to me. He complimented the company he works for and explained in detail how these companies work. As we talked, he looked for discounts for me without my asking. He decreased my monthly payment three times during the conversation. I felt comfortable with his information and experience and I purchased the plan. Honestly, in this day and time, it’s difficult to find an experience like this. I appreciate you, James, and the company you work for. I hope to never have to use the policy, but I feel like if I have to, I will be taken care of.

This company fails to honor repair promises, ignores multiple cancellation requests then stalks and harasses you with the most aggressive and rudest scum buckets they can find. Don’t waste your money here. I have notified them multiple times and on one occasion they even recognized their mistake but have refused to correct it. My bank was given the information for the dispute because could get nowhere with this despicable company. Now as of 8/21/2026 I have given them final notice to cease and desist and will press harassment charges against them for their continuing abusive antics. They are in public notice

Did what they said they would do and with no problems.

Absolutely disgusting!!! This company wants to pay half the labor and wants multiple diags to come from the customers pocket even though you already have the full diag. Then you don't send an inspector and want us to do it, and want the customer to pay for that too. This company is full of liars and thieves!!!

MY CARSHIELD NIGHTMARE. I called to cancel 3 days past my 30 day trial refund period due to sudden surgery, no problem. Then for 2 months my bank account was charged although I didn't finalize with mileage upon start date and other formalities. Absolutely criminal. I will stop these real experience reviews when they make it right. RIGHT lol.

I’ve been paying my premium for a year now. My car needs a water pump and is in the shop waiting for an inspection. Monday Aug 17th the claim was started and I was told 24 to 48 hours for an inspector to go out and inspect the vehicle. No one has come out, my advisor called to check on the status. He was told someone should have already came to inspect the vehicle. Needless to say today 3 days later we are being told another 24 to 48 hours for an inspection. This is not acceptable. I’m only allowed reimbursement coverage for a rental car for up to 7 days. I’ve had the rental for 6 days thus far. Who will pay for the additional days I need the rental for? Obviously Carshield's fault for no one showing up to do the inspection when originally supposed to. I’ve been told lies as well by carshield concerning this matter.

Pushy Salesman. Would not let me get a word on the conversation. I had questions. He didn't want to hear them, much less answer them.

I called tonight and spoke with Zach then he spoke with Spencer for a quote on my 2019 Nissan Sentra Sr w/111,000. I made him aware that I have some pre-existing concerns. Zach put me on hold, then he came back and told me that I had to go get the work done on my car first then come back to them. If I wanted to spend $1842.65 to get my car fixed. I would have done that before calling them.

I had CarShield for 5 years! Fought with them for the last 3! Contract says a lot of stuff they weasel out of, you can never get a straight answer and now because I retaliated they dropped me, I never missed a payment and don’t believe them when they say they will pay you back for the rental car because they don’t! I have a case with the BBB on them now! Please do not use these scammers!

My claim was approved immediately. I didn’t have to call. They kept me informed about everything that I needed for the repair

So far my experience with CarShield been very good. My Malibu is my baby low mileage. Car shield came through on every claim I had with them. Never having any issues with them when it came to a problem with my car. Just got me a good use engine for my car but they covered 95% of payment I had the rest what a relief even though times are tough nowadays. Thanks car shield.

I bought a used car with almost 75,000 miles and wanted to make sure I had a warranty. My parents have used CarShield in the past and I called them directly after getting the car at CarMax because I didn’t want to pay the outrageous warranty price for a limited warranty. The sign-up process was excellent and the gentleman I worked with was very friendly. He walked me through the process, worked with the discounts to bring the numbers down a little bit and explained all the features. It was quick and smooth. I was told it’s month-to-month and that it’s a policy for life. Just pay it and it would cover all the major repairs. I’m hoping that’s right. I didn’t do a lot of research on it, but I should have. My problem is, when I did research afterward, I found that not a lot of service stations take it.

I have nothing but good things to say about the plan I was able to get for my 2018 Jaguar. I've had to have my car serviced twice, and the process was easy. The claims department was extremely helpful and provided great customer service.

My review is good. I had no problem. There was an Agent that helped me. I don't remember her name. But she was kind and knew what she talked about. I appreciate the company. I have already told some people about you all. Thank you. Thank you, Thank you.

Excellent customer relations when it comes to serving an Diamond Member. Thank you!

Worst company. Bad customer service and support. Doesn't know anything.

Talking with Carshield and they calling and asking the right questions to get Midas moving forward with the repairs to my wife truck. Thank you guys for your assistance because Midas was giving me the run around.

I never had anything fixed with CarShield yet. However, the representative was good.

It was an excellent experience & the representative was so very helpful & professional.

They promote being able to go to any repair facility. I went to one they suggested and that facility was clueless. I wanted to take my car to the dealership. Who would know better about their car. After the diagnostic review, the dealership refused to work with Carshield, this isn't the first time I've had a repair facility refused to work with Carshield. So I called prior to any work being done and stated the issue. Carshield tried to send me to another facility. Wait, I want the dealership to work on my car. I asked, "If I pay out of pocket can I be reimbursed." To no avail. Carshield is refusing to reimburse any payment I made out of pocket stating I didn't have the repairs authorized and the car was still able to be driven. Since when was it ok to drive around in the summer with a coolant leak and faulty water pump.

My experience has been questionable. Before purchase, I was told$119 per month and $100 deductible. After paying, I was told that it costs $1000 deductible if you use the service in the first 90 days. When I used the service, I was told that my deductible will be $500. I questioned that because I made notes, they won't talk to you if they know you are recording the conversation. Rep said it is on the recording, but I can't listen to it! The low or no cost of the repair is BS! I paid over $1300 with the deductible. Less than a week later, it is doing the same thing and I have to take it back to Christian Brothers for them to tell me what the problem is; they need to keep it for a day. It shouldn't be another diagnostic charge, well, we shall see. I will take it to them on Monday. I'll give an update.

I like the way CarShield handle everything and explain everything to me and also to the Ford Dealer.

Carshield is a scam. You go to a shop that they have on their website. They diagnose your car and tell you, "Here is the time and material cost." This is when the fun starts. The shop might or might use the same estimating tool for mechanic hours so that can add to added cost and then comes the parts needed to fix your problem. If the shop says the part needed to repair the car is $400 and Car Shield can find it somewhere on the internet for $300 then that is what Car Shield covers period. It might take weeks before the part is shipped. Most people and shops can't wait this long. Bottom line is you will need to pay the difference between what car shield says they will pay vs the shop estimate along with the deductible. Note: I read through all of these reviews and nobody mentions this issue so that tells me that these reviews are filtered.

My experience with CarShield was great. They were prompt and fast. I'm satisfied.

CarShield has given me real peace of mind. From the moment I signed up, the process was simple and clearly explained. When I needed to use my coverage, the claim was handled quickly and professionally, and I was kept informed every step of the way. The representatives I spoke with were friendly, patient, and made sure all of my questions were answered. It’s a huge relief knowing that unexpected repair costs are covered, and I feel much more confident driving my vehicle every day. Thank you, CarShield, for your great service and support!

I had Car Shield for almost two uears, when I developed problem that had to be fixed by the delarship, so I called to make an appintment and they said they didn't accept Car Shield so I ended up sucking eggs

Y’all lied. I was told certain things would be covered, and when it came time to actually use the insurance, y’all barely covered any of it. My thrust rod failed and the repair came out to $1,241.18 — insurance only paid $774.03, leaving me with a $681.18 deductible just for that one repair. On top of that, the alignment, coolant flush, and shop fees weren’t touched at all — all customer pay, out of my own pocket. One of the worst insurance companies I’ve ever dealt with. The lies, the lies, the lies.

When I first purchased I was skeptic and unsure. When I made my first claim I was taken back with joy when things was underway. What I like about the process is, Car Shield works in your behalf like an agent should to bargain on your behalf. This helps with the extra out of pocket expense you may incur over your deductible. The whole process taking to the shop, speaking with Car Shield plus making the repairs took me one week and 3 days, this is the reason for the four stars. Other than that, I recommend Car Shield, it’s worth what you pay for it.

You were there for me, but they chose the warranty I had left on the car. They also said that I was not driving the car enough and the electronics consumed the battery---I looked it up, and it said exactly the same thing. That floored me. I drove it to two Dr's appts on two days in a row, and on the third day it would not crank---on a NEW BATTERY. It had drained it. My worry is I will go down to New Albany to another Dr. appt, and it will DIE and I will be stuck for a while. Drove it 2 years and never had a problem.

I contacted CarShield for a quote and have been hounded since. I receive numerous calls a day even when I asked to be removed from their calling list. So beware aware if you contact Car Shield you will be hounded to death. So beware aware aware of non stop phone calls.

This company constantly harasses me sends me emails every day that I’ve asked them to stop sending. There’s no way to block him. I’ve tried several times and I’ve asked over and over for them to quit sending me emails so if you wanna deal with this company go with your own risk. I would never consider it.

Within the last couple of months, I got an extended warranty on my car from CarShield. I went to a couple of different companies and did the price comparison. From what I was told, I got a bumper-to-bumper warranty, just like the factory warranty that you get, and it was economically feasible. So, I looked into it. As far as CarShield's representative, I couldn’t ask for any nicer person.