CarShield

I spoke with Wanda (claims rep) this morning regarding the policy I just purchased on my 09 Yukon. She stated missing (prior) maintenance records from the previous owner would not be a problem and would be covered if I were to have a claim.

My experience was a very pleasant one. The representative was not only nice but was very helpful. They answered all my questions and put me at ease. The value I got was way more than I expected and I definitely recommend this to anyone who wants to protect their investment.

I have had my policy for over a year and this was my first time to use it. Everything worked exactly as they advertise. Could not be more pleased. My car was towed to dealership. The problems were Identified. The Dealership called CarShield. I agreed to paying the deductible and everything was taken care of. I would highly recommend CarShield.

Just called for general information, call was handled promptly and professionally. Really no other details just a couple minutes and we were done. The representative was very pleasant and informative, and I have nothing else to add, thank you for your assistance.

My experience was great. No hassle or miscommunication. The agent was very knowledgeable in the area that was addressed. CarShield put all my worries about auto repairs to rest. I filled my claim and within 24 hours I received a claim number.

The person was swift and professional. The return call and turnaround response was quick. Anytime I have called CarShield I have had great service and recommend it to everyone. My Mechanic has never complained about the service either. Great company.

My AC has quit working, and the claims department were very helpful and directing me on my next steps to get this issue taken care of. I did not have to hold for either phone call someone answered right away. It was very simple to give them my info to receive their help.

Customer service was very professional and courteous. Will purchase Car Shield for all of my vehicles. My Chrysler 300 was in an accident. The insurance totaled the vehicle, therefore my contract with Car Shield is not necessary anymore on the Chrysler 300. Please continue to send me promotional incentives and discounts. Do you have discounts for senior or elderly citizens? If so, please consider sending me the information that I am interested in senior discounts for Car Shield purchases. I already have a contract with my 2012 Toyota Camry. Thank you for your assistance and with your company being number one in the USA for warranties.

Filed claim, a customer service representative called me to explain the claim and the amounts they would cover. The agent later called the auto dealer servicing the vehicle and coordinated the approval of the repairs directly with them. I was satisfied with the response time in authorizing my claim.

I was new the process of this time of warranty coverage. Car Shield made the process from filing to have the work completed every easy. I'm thrilled by the customer service and communication. The plan I have covered a partial payout for the repair, which I thought was very fair. Car Shield saved me thousands!! I am so grateful I got the warranty coverage. I plan on keeping it for as long as I can.

I called CarShield, or a referral to someone who could repair my air conditioner and my back windows which were power windows. They referred me to Pep Boys. I made an appointment and it took three hours for them to discover how much it was going to be, and then to submit it to CarShield for approval, I felt this was an extraordinarily long time to wait. Once CarShield approved it it took them another three hours to repair the damages so all in all it took me six hours of my day to get my car repaired.

When my cooling system failed, CarShield replaced the whole system. Saving me about $400. Pepboys called carshield and filed a claim. It got approved and Pepboys completed the work the same day. The bill was about $500. After my $100 deductible I drove away a very happy customer.

Kept me as a customer by flexible billing offers when I wanted coverage but medical bills were going to squeeze my budget beyond the current payment I was making. Customer service accommodated my financial difficulty and decreased my payment while keeping my coverage!

Just needed to make sure I was reading exactly what I needed to do for a claim so I called in. The representative was very informative. I will see how things go when I get the repairs done and the claim is filed.

I would say my experience was good except for the different email accounts that I was instructed to send invoices for proof of maintenance work on my truck and receipt for rental car. The information I was getting from different rep was conflicting.

All went better than expected. My husband was apprehensive about how it would go. All went smoothly and In a timely manner. Took our car to the dealer as we usually do, and all worked out well. We were very satisfied.

Carshield is a great company that helps out with repairs of your vehicle and keep it in excellent condition and the representatives are kind and courteous. I love carshield for your excellence and service. I recommend everybody to go to carshield! For repairs. Cory **. Thank you carshield.

The whole warranty, what a freaking joke. The only reason I bought this warranty is cause your commercial and your salesman both never pay more than $200 for another car. The expense cost of me over $11,000 to have my pickup fixed. You guys aren't hardly covering ** maybe 3,000.

Asking if tire pressure gauge was covered under this coverage having problem with mine. Instructed it was not covered, Contact was very polite and answered all my questions, Thank You. I have been a customer for quite a while but never used my coverage. Would be impressed if rates was lower since now I am retired and a senior citizen.

CarShield does everything that they said that they would do. Outstanding!s very satisfied. Did good work on my truck. I highly recommend CarShield to all my family and friends. Great company. If you are looking for a great warranty for your vehicles, check out CarShield. you will be happy.

Excellent service and they gave the authorization the same day. I also like my home protection. They were fast. To fix my car. I was in Virginia university. With my son but thank God everything was ready the next day.

Fast. Quick and easy response. Car repair facility representative was very impressed in dealing with Car shield's knowledgeable and experienced representatives and in receiving a quick authorization to make necessary repairs to vehicle. Would recommend this coverage to all who would qualify.

Rep. was very pleasant easy to talk to. Would tell my friends and family they should look into CarShield for their cars and trucks. They will have peace of mind when it comes to breakdowns. It will be worth it for the protection you are getting.

When I signed up, it was easy and affordable. I had a couple questions and didn't have to sit on hold, the rep was prompt, and well spoken. So far, I've had a great experience. And it's worth the peace of mind since I heavily rely on my truck for work.

I attempted to put my car in reverse to back out of garage; but the gear shift was stuck in the park position! I attempted several more times, but I couldn’t get the gear shift to move! Finally, my husband was able to use a screwdriver to get the gear to move. We immediately took it to Burleson Nissan for repairs. They checked it out, informed us of the problem and the cost ($2,000)! After being stunned, I remembered that I am a customer of CarShield, which I had previously purchased after the factory warranty had expired! My husband called the dealership and informed them that I was a customer of Car Shield! From that point, Nissan Burleson and CarShield communicated about the repairs. The Service Dept. informed us that my car was ready. We only had to pay $100! I am a satisfied customer of CarShield! Thank you so much!!

I have filled out a short, 3-question survey that came after the email I received for the verification of my cancellation. I am completing this one also giving 5 stars for the effluence, courteous manner in which my cancellation was handled. I want to acknowledge this customer service representative, Kimberley.

This just has to do with everyday changes that life throws at you and not for a specific CarShield payment for services. Staff is always helpful, knowledgeable, and courteous just helping out in related issues. Thanks. I expect the same service if and when I have to have work done on car.

The person I spoke with was very courteous and answered my questions. I was helped and my concerns were solved. I am glad that I have CarShield. I had a good feeling when I spoke with the person who listened and demonstrated to me that he enjoyed helping customers.

Was going to cancel but got help with payment since I am on a fixed income. Also, I am on disability. Now I have upcoming cataract surgery that will help me see clearly. Chad listened to my problem and came up with a solution.

Forgot to update card info. Rep was very helpful and took care of it for me and processed so that way there wouldn’t be any coverage issues since we only have four payments left on our policy. I would highly recommend Car Shield

Your rep assisted me with the auto pay dates for both of my cars. They will coincide at my convenience in the future instead of two separate withdrawals. This was a big nuisance previously. I had received a late payment notice on an auto-pay installment.

I had a good conversation and the person helped me with my issue. I needed help with my monthly payment schedule and the representative really helped in my time of need. Not many other companies treat their customers this well. Thank you.

Wanted to get some information and was harassed for days. Wouldn’t take no for an answer and got rude when I said I only wanted pricing information and would make a decision later. Called 4 more times.

The young lady answered my question quickly without any hesitation. I think that was really good because I felt that she gave me the right answer and I won't be worrying about my son's trip and I'm glad that he will be covered.

Debbie was awesome, deleting my old debit card to the new debit card and taking my payment which would be due today. I had an issue with the old debit card and had the close the card. I knew my payment was due today and I didn't want to make a late payment as I am a new customer. Debbie made this process easy for me and I am grateful.

Please tell me if the coverage I have been carrying on the vehicle can transfer with the car when I sell it. The buyer would like to carry the coverage at the $89/mo rate I maintained, and I would like to be relieved of having to make the payment. Please advise or give me the steps to take via my email listed above.

I don't have anything today! All I hope is the person that answered the phone at the beginning was VERY NASTY and DISRESPECTFUL, but the Person she transferred me to was the most POLITE and PROFESSIONAL. Made me feel that my money was worth every SINGLE word that came out of her mouth!!! VERY PROFESSIONAL!!

I called in today to inquire if parts of the brake system was covered. I was informed that I had the Diamond coverage and “yes”, parts of the brake system were covered. The person who informed me was knowledgeable, polite and assured me that once I decided to move ahead get in contact with them.

Car covered was sold and policy no longer needed...No need to add new car to coverage at this time as it has a 6 year warranty attached to it...We have been glad to have this type of coverage for our previous vehicle when its warranty expired...Thank you.

A list of things my contract covers so I am clear on what I have , so there's mistake or confusin as to what I am covered for. So if something goes wrong I will have a complete list of the things am able to have done.

A list of things my contract covers so I am clear on what I have, so there's mistake or confusing as to what I am covered for. So if something goes wrong i will have a complete list of the things am able to have done,

I DID NOT FEEL RUSHED. He gave me opportunity to think and respond. HE WAS VERY KNOWLEDGABLE especially how to calling for a claim and the process the company takes and it was good to know I can continue to take my car to HONDA BECAUSE I feel very confident that the staff will continue to do a good job.

Engine light came on. I wasn’t sure of which shop to go to. Found a mechanic shop in my area that works with CarShield already. Scheduled a I wasn’t sure of which shop to go to. Found a mechanic shop in my area that works with Car Shield already. Scheduled an appointment for them to diagnose it at their earliest convenience. Mechanic said it was an air leak. Set the appointment. They took the vehicle diagnostic correctly. Repaired it without delay and handled all contact with Car Shield without delay. Other than dropping off and picking up the vehicle it was a very pleasant experience. Thank you very much.

I love how they're always easy to talk to and explain everything in detail so there are no questions. I haven't needed to use the service yet but I am confident when and if I need it it will be as smooth as talking to these people on the phone!

Service was great. My issue was handle with respect and importance. I have recommended Carshield to all my friends and family. I told them if they are tired of getting ripped off call now, they will be surprised and will not regret getting Carshield. If they want to keep their car they love call carshield. It worth every penny for peace of mind.

My car has been at the shop for ten days. Waiting on approval to get fixed. Crazy. I have a extended warranty on my truck and have used it with no problems. I need my car repaired. I have two jobs to get to.

It was very easy to contact them for service and they took care of the problem. They called and made all the arrangements to have my truck looked at to find out the problem and have the okay to get the parts to do the repairs.

Work done was excellent and in a timely manner. Very pleased. From setting up appointment until picking up vehicle communication was excellent. I would recommend this company to do business with. Need more like them. Customer service was great and facility was clean. Waiting area had clean bathroom and snacks which was nice.

They were on time like always no questions asked. Customer service was great. Rental service was on time. No issues with payment at all. Everything was was great. Good communication, best attitudes. They got it done better than other warranty company I've heard of. Thanks a lot. Never going anywhere else but Carshield.

When we bought the policy from Car Shield we were told we could take our car anywhere and it would be paid for. We had a bill of about 700.00 and car shield paid only about 250.00 of the bill. We think this was unfair. We are considering dropping car shield.

Very well handle, polite, willing to help met customers' needs and wants to her best abilities, guided customer to next step on getting their vehicle in tip top shape. Representative took her time; she was very patient with the customer. Paused and listened to customers' complaints and requests. She was not hesitant to take time to assist. THANK YOU!!

All the repairs was not covered by CarShield, So I still have repairs that need to be addressed, I have a extended warranty for the vehicle, but the warranty will not cover the 5F Module and software update that needs to be replaced.

Staff member was friendly, helpful, and professional. My question was quickly answered. My only question left is exactly when does my coverage begin? I read the policy information send to me and I am somewhat confused about the start date. Hopefully someone will call me at the phone number posted on my information sheet. If not, who do I call and at what phone number.

CarShield representatives was very helpful, nice, and patient with me. Yes I would recommend them to a friend. Carshield representative make me feel like family. They a very clean spirit and they make sure you understand and get what you need.

CarShield took care of it all. Didn't have any issues that held up the work. l have no problem recommending Carshield to all my friends and everyone else I know. Thanks for all you did. Hope I don't need to put my car in the shop any time soon.

I needed to find out what my number was and the program I am enrolled in to give to the Chevy dealership I have work done on my car in case I have to submit a claim for service. I was able to get this quickly from the rep.

My experience was very good. Customer service was very good. The representative was very good and knowledgeable. I would recommend CarShield to anyone interested in saving money on car repairs when your car breaks down and taken to the show for repairs.

You guys order a new engine for my car. I had it 1 yr and it broke down out of state. And this year it gave up. I had 143 on it when you put the engine in.. It was done at 153.. So it did not get far..

Appreciate everything they have done for me. If their pre-service is an example of their future service I’m sure I’ll continue to be satisfied. I’ve often wondered if the service they provide would be worth the money they charge for their services but after talking to their customer service I’m finally convinced it is.

My Truck stopped working all of a sudden. I called Car Shield to get it towed to my place of residence. I had filed a claim and it was approved in no time. NO HASSLE!!! I highly recommend Car Shield.

I called in to get status update of repairs on my 2015 Chevrolet camaro SS. The representative was very helpful and attentive. And I even received a follow up call from another representative to give me more information on what was needed.

I personally think Car Shield personnel are Very Professional and provides excellent customer service. I would highly recommend car shield to family and friends and I am very satisfied with the service. Excellent customer service... I have been with Car Shield for several years now.

I called with the intention of cancelling my coverage, however, the assistance from Julie has me reassessing my options. Julie went above and beyond my expectations in investigating issues, advocating for me, guiding me through downloading your app and getting my car's information put in. Today was my first direct contact with your customer care and it was very positive. Thank you.

Porsha was very today helpful and efficient in helping my payment get processed properly. Thank you! CarShield is a great service and I always recommend to family and friends how great my experience has been. I plan to add another vehicle to my plan soon!

I had no problem with CarShield, I cancelled because of my own personal reasons. I think CarShield is great. I still have it on another vehicle. I plan on keeping the service maybe even upgrading in the future. Way to go CarShield.

You never cover the repair fully because you must use inferior products as your parts are always much much cheaper than any parts on any repair needed. I wish you would even consider coming close to the cost of the replacement part!!

Great deals, service, and price! I'm glad that I had coverage and never had to use it. Some would probably say it's a waste of money, but it's all in the viewer's eye and opinion. They are very knowledgeable in the different levels and what's covered on each level. Not all vehicles will qualify for every level, mind you.

Got great service from the Rep and a fine price on my warranty! Would recommend to call in and find out which deal suits you best, since there many choices. I recommend the top of the line coverage. Make that call!

Nicely done. Thanks for everything you do. Car shield was good at sending me the information I needed because I couldn’t find the original email sent to me when I first started coverage on April 21st. They were very knowledgeable about the account and the things I needed help with. Next time I will let others know about them.

I'm happy to have my car warranty. We bought our car in 2019 & don't drive it that much. I feel a lot better knowing that if something breaks down, we'll have our expenses covered. I also enjoy your commercials! Sincerely, Margaret **

My CarShield representative was very helpful and friendly. Car Shield gives me a great feeling of feeling that I don't have to worry if my car breaks down because I know that Car Shield has me covered. No more stress for me.

It was a pleasure speaking with Lisa. She was very friendly, helpful and was able to give me all the information I needed about the matter which was the subject of my call. CarShield is fortunate to have someone as competent as Lisa in its employ, and I hope she is very well compensated by her employer for the wonderful work she does for CarShield.

Best customer experience I have ever had in my recollection. If this were my employee she would be on the path for advancement. This employee sets a high standard for herself and those around her. Examples like this are rare..

Your representatives were very helpful in correcting what was my mistake in ordering your coverage. They are very knowledgeable about your product. They serve you well. I would recommend CarShield to my friends. If there comes a time when I need extended warranty I would strongly consider Car Shield

The help was GREAT. All questions asked answer. No transfer of calls. Just 1 on 1 service and advance information on other things CarShield has to offer. Yes I would tell people about Car Shield and I am not a Actor! It's Real.

Latisha was helpful and delightful. She was caring and very capable. She was able to help with all my questions and concerns. We actually shared a laugh and I was satisfied and left in a good mood for the remainder of the day.

I had to cancel our coverage due to a pay cut at work next month prevents us from continuing the service contract with CarShield. Finn was very helpful, professional and understanding. I did not expect the kindness I got from you. Thank you.

I found your customer service rep to be very courteous and professional. He was able to resolve my issue very quickly. I would highly recommend CarShield to anyone. The ease of submitting a claim was very simple. Thanks for your help.

Due to an emergency spinal surgery, I will be recovering for the next two months I won't be able to make payments till July. Customer service was great and very compassionate. I appreciated being able to postpone payments till July.

I’m thankful for CarShield. They took care of everything for me..I had no idea some things like this would happened to my car. But I couldn’t be happier knowing I have CarShield and they took care of everything. I’ve told family and friends about this. And a few were looking into getting CarShield for themselves. Thank you so very much for easing my mine and taking care of a very expensive job that had to be taken care of .. My car no longer makes that terrible noise and it drives so much better!!

My rear end differential wore out and needed to be replaced. The cost of repair was over $3000. CarShield covered the bulk of the expenses, which saved me thousands of dollars. I am so glad I have CarShield coverage.

My experience was happy to have CarShield but I had to cancel because sickness in the family so as soon as I get money I'll call for service. Thank you so much for helping other people. Keep up work you're doing.

I am very satisfied with your services. Will highly consider to my family and friends. How I greatly appreciated your responses and a fair payment each monthly is something good for my budget. Thanks, I have not used my share! In repairs of my vehicle.

Just asking a coverage question. She was very informative. I wanted to know what was covered under my warranty. She read it off. I think I am having an issue that I might bring it in for svc. She let me know the Turbo and inner workings are all covered..

At first, I called to cancel my policy. With the economy and other financial issues I could not afford what we have been paying over the past year and thought I had no options or choices, so I called to cancel my policy. The great news was your representative worked with me to keep our coverage and we didn't have to cancel. We are going to give it a few months and see if we can make it work within our budget.

I was really excited about the experience of getting my car fix. The only thing I had to do was to pay the deductible. I would recommend to family and friends. It was so good to have this coverage. The experience was really interesting and the people was very helpful.

Car was dead, had no power. Needed to have towed to my mechanic. Had a great experience. The Driver of the tow truck was thorough and professional. It took him a little time and had my vehicle ready for the car to be driven to be serviced.

Chris was my representative and he did an awesome job by answering all of my questions and was able to convince me to come aboard with my husband as well. I originally only wanted to listen, but I went ahead and joined. I'm glad I did.

Carshield has had my back through this process of having insurance when it was needed. The insurance covered me when I was down but helped me out because of the coverage of the car and even allowed a rental to be considered.

Thus far, my experience has been satisfactory with no problems. I read other reviews that were not pleasing. However, I am happy that I had Car Shield. Within a week, my transmission stopped working, and it's in the shop to be repaired. I trust they will fix it as quickly as possible with the same results of me being a satisfied customer.

My alternator went out, I was not sure what to do so I called and spoke with the associate. She gave me the 1 900 number to give the dealership and they did all the rest, truly no hassle, awesome job Car Shield.

Respectful and helpful very knowledgeable and explained things when I asked questions. I would recommend to family and friends, I already do. Quick to get back with you if you need them. Quick and easy to do when you need assistance, from the app you can install on your phone.

Oil leak front main, rear main and upper oil pan gasket. If I stay with Car Shield after I have this problem fixed and there's a breakdown, will Car Shield cover the new problem? Or will it always be related to the oil leak?

Both Sherry & Heather were Totally Helpful. I Had several questions regarding the start and requirements of/as valid maintenance checks -vs- Scheduled maintenance (according to the Vehs Book recommendations. Their answers were Clear and direct honest an Genuine THEY represented your Organization extremely well and should be recognized for their Personal and professional attitude with a very clear focused on service and customers first! (So much that I paid the 6 Month after speaking with Sherry Crews) A point worth Noting.

Perfect customer support on every call I’m sad I don’t remember her name but she was awesome!! Check my account from today 4/29/23. She understands real life not just a robot quoting policy! I’m glad I opened this letter instead of trashing it like usual.

My phone conversation with a representative Carol was peaceful, inviting, educational, and instructional regarding the next steps in my claim for transmission repair at a local recommended repair shop near me. The experience was so impressive that I will recommend CarShield to others that need extended automobile warranties. I am looking forward to seeing how the rest of the process materializes and the integrity of Car Shield as my chosen extended auto warranty.

Learned to my disappointment that my remote alarm & gas filler cap, Driver-door button and both front fender wheel well shrouds aren't covered ... Significant safety issues ...Especially since I'm 80 yrs. old & my wife and I are both handicapped.

I love you guys.. Would recommend you to anyone who has a vehicle. Keep up the great work and continued success and business. I wouldn't recommend you change a thing. Not much you can say when you have a product that sells itself.

Awesome and exceptional service. I had a major mechanical problem that needed immediate repairs to avoid highway breakdown or possible accident. American Auto Shield came through immediately. Thx CarShield for the coverage. I will highly recommend CarShield to families and friends.

The representative was very professional, knowledgeable & friendly. I was very satisfied with the outcome of our conversation. I would definitely recommend “Car Shield” to anyone looking for a car warranty. The information I received from the representative really impressed me & it let me know I would as getting a good extended warranty for my vehicle,

I originally called to cancel my account and thanks to the representative I decided to keep my account. I was happy to know I could postpone my payment to June. The representative explained my coverage to me again. He also told me how to start a claim.

All my questions were answered to my satisfaction and expectations and I am very pleased and grateful, the representatives I spoke with were very helpful and knowledgeable, I don’t really have anything else to say about my experience, all I’ve said should be amount.

These people run two different databases between Auto Shield another scam company and CarShield the mother scam company. They use two different databases and claim that a car rental approved for a repair is not valid for reimbursement if sent to another shop for repairs. They are a scam company trying to rip off poor people that have to keep their car running to make a living. Their customer service is rude beyond reason with threats of hanging up at any chance they can because they know they are ripping people off. DO NOT USE THIS SCAM SERVICE!!!!

As stated before, professional, knows her job, knew where the problem was, knew how to fix it. Gave her my new credit card number, was very pleasant, I will recommend Carshield to my friends and relatives, I have had them for at least 5 years.

I filed a claim with American Auto Shield and in order for them to make my repairs they had to terminate my contract! And reimburse me for the tear down of my engine! Now during my claims period they suspended any action I could take on my account because it was being reviewed by their legal claims agent Nathan **! We came to an agreement to be reimbursed. Now mind you my account was being reviewed by their legal team so I couldn't have my car towed to the other shop that came out of pocket and CarShield was still charging me monthly fees while they weren't letting me use service in my contract! Now remember Nathan ** said I'll be refunded and he would reach out to their legal department at carsheild.

I purchase CarShield I’ve been waiting to repair my vehicle for over 2 months still no results. I will inform the state of Rhode Island attorney general’s office and make a complaint informing them regarding my contract with CarShield.

I'm not going to lie. I thought it was a joke when I first saw it. I got it and something happened. My transmission went out. They replaced it. I'm thankful for that to save me over $2,800 to $3,000 for the repairs so I recommend everyone I mean everyone. If your warranty company is about to go up I recommend that you get CarShield coz it will help you out in the long run. My name is Kevin and it's a good Warranty company. Don't let me tell you. Try it for yourself.

Fast response time. Took my jeep to certified mechanic and within a few days the parts were in and scheduled for a fast and easy repair. Customer service is very easily understandable and they responded quick and precise with my new claim.

Great experience. Would recommend them. They were very helpful, didn't get to use it but sounds like a very good investment. When I get a car I will call them back to get this put on my vehicle. Thank you for all the great help and service.

Customer Service was so easy. I shopped around. Car Shield had the best price. Easy to work with. I found the coverage was the best for our car. By being a car owner I reserved a better discount. Roadside service. They had an easy payment plan.

I wanted to cancel my policies as I’m having a financial hardship right now. The representative was very knowledgeable and found a solution for me which made me happy because BMWs are costly when it comes to repairs. I was happy that I was able to keep my policies. I would definitely recommend CarShield to my family and friends.

Easy to cancel. No problems. Didn't take long and I was given no runarounds. I was told I would not get any more credit card deductions from today, 04/20/23. I was selling my car and had to cancel. Thank you Car Shield.

For this to be the first time using my warranty thru CarShield to get my car fix it was no hassle and my car got the attention of repair without a problem. Now that good coverage. The only thing that wasn't so good is the fact that you have to wait so long to get the work done to the car.

I have a white 2016 Corolla. I had to get a completely new transmission. Car running better than before. The wait time to get the approval to do the work took a little longer than I expected. They also approved me for a Rental which was for shorter then they had to fix my car. I had to ask for extra day of rental which I had to Pay for.

My vehicle broke down on the highway, 4/5/2023, I had the vehicle to Twin City Transmission. CarShield was contact about the vehicle, so the part had to be ordered for the repairs as of today, 4/19/2023 the vehicle have not been repaired.

Customer service is non-existent. I'm on my 3rd transmission in a year. The first two times I was without a vehicle for 3 months total. This time is still to be determined. I was told initially a year ago that it was a remanufactured transmission. After these numerous failures, I knew that couldn't have been the case. I talked to 5 different people who would not tell me where the previous parts were sourced from. The last supervisor I spoke with told me they were used transmissions and then hung up on me.

I had a question on whether a particular service, such as towing was covered or included as part of my monthly payment plan. The customer service representative confirmed that the service in question was included for coverage at my plan level - Diamond Elite.

Just very disappointed. I passed extended warranty with The dealer. 1st time I need to use you I get denied. AC went out, mostly all the parts are covered except The Discharging hose. Now I have to come out of pocket. And not feeling very fond of Car Sheild right now.

She has excellent customer service. She was very nice, professional and understanding. She needs to be rewarded. I have called several times. Temeasha was so very helpful and explained information. Please recognize this representative. She made sure to ask if I needed any further assistance.

Car was to be removed from the policy end of February. Was not! We were charged for two months. Call to Kelsey in customer service resolved this issue. Have, in the past, been satisfied with the service. Thank you again!

Customer service was very efficient, very helpful in a timely manner. My first time experience that I have had so far is excellent. They provided information on my vehicle right away. They were very helpful to the mechanic and my part was covered. In closing I am very thankful for the fast authorization so my vehicle can get down.

They approved my order fast in a hurry and make sure if I had any questions it was taken care of, quick response. This was the best thing that I purchased, Car Shield because if I didn’t purchase CarShield, I wouldn’t be able to pay for my car to be repaired.

The people I talk to on the phone were very knowledgeable and professional. I would recommend CarShield to friends and neighbors. I believe their coverage was very good but pricing could be better. Other than that my experience with car shield was a good one.

I was very pleased with the customer service, and they gave me a affordable help that I needed and I also love Vivica Fox Ice-T. I seen the commercial and I think it makes plenty of sense to have coverage.

Love the experience and accomplishments made from this company. They were very helpful with making the process easy and quick. They answer every ? And with good timing.. I would recommend this company to anyone in need of a good company to take care of your warranty needs..

Two or three Repairs needed and handled with a minimum of time and conversation necessary to get the car back on the road. Service people were knowledgeable and courteous. We were extremely happy with our experience with Car Shield and look forward to the same in the future.

My experience was great. Received a lot of calls back to make sure that everything was ok. Put car in the shop on Thursday. Haven’t heard anything back from Mercedes yet so I’m praying that everything is ok. Not sure how CarShield work. Just need to just the process.

It’s been awful. My car has been at shop 3 weeks leaving me having to borrow a car. As a policyholder I have yet talked to adjuster and you have to talk to someone new each time you call. There is no communication between your adjusters and repair shop CarShield wants to skimp on parts and I think this is because I’m a new policyholder but I’m covered.

The assistance I received today was very helpful and knowledgeable for the services provided. Thanks and definitely recommending to a friend or family member. I wasn't aware that there were services out here for extended warranty coverages on vehicles that aren't a scam. Thanks for an amazing interaction.