CarShield Reviews
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About CarShield
CarShield is a vehicle service contract provider that has earned 4.0 stars from more than 10,000 verified customers on ConsumerAffairs, with reviewers frequently citing flexible month-to-month plans and high-mileage coverage as standout features. CarShield offers customizable vehicle service contracts that cover new and used cars against malfunctions and breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing services, rental vehicle assistance and mobile app access.
Visit carshield.com- More plans than many competitors offer
- Plans start at $99 per month
- Free access to 24-hour assistance and repair facility map
- Month-to-month, price-locked plans available
- Covers cars with up to 300,000 miles
- Rental reimbursement isn’t standard
- Quote only available over the phone
CarShield Reviews
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- 4,948,184 reviews on ConsumerAffairs are verified.
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- 4,948,184 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 24, 2026
So far so good with CarShield. No problems and the agent are very helpful and I would recommend them to anyone who needs extra protection for their vehicle. I see a lot of commercials on TV about this company and I like what I see. Agents are always helping and explaining what you don’t understand about the situation.
Linda, we're delighted to hear about your positive experience with CarShield! It's wonderful to know that our helpful agents have been guiding you effectively. We appreciate your recommendation and trust in us to safeguard your vehicle. If you ever have questions or need assistance in the future, we're here to help. Enjoy your peace of mind with CarShield!
Reviewed July 24, 2026
I'm going to be trading in my vehicle in the next couple of months, and I didn't want to be hit with a giant repair bill right before I buy a car. And the warranty is peace of mind for me. I looked at five other companies online and CarShield was a monthly thing, which attracted me to it. I kept hearing the commercial, and I thought it was the universe trying to tell me something. I went with them, and the sign-up process was very easy. Everybody was very nice and friendly. The pamphlet that they sent me in the mail was very comprehensive and had a lot of information, and I felt confident going with the company.
Erica, protecting your vehicle before making a change is a smart decision. We're so glad you found the coverage and flexibility you were looking for and felt confident in your decision. We appreciate the opportunity to earn your trust, and we're looking forward to serving you in the months ahead.
Reviewed July 24, 2026
I saw CarShield on Facebook, and I saw it on TV as well. And I've got quite a few friends who have it, and they said it's a good deal. I tried it too, and the sign-up was easy. They sent copies of the policy while I was on the phone. And they explained them too and let me download them, so I had an understanding of what I was paying for. I've had it for three months now on a couple of vehicles. And I've got another one we're gonna take in, and they're gonna check the four-wheel drive mechanism because it is not disengaging properly. I would recommend CarShield. It's cheaper than a lot of policies that the dealerships try to tag you with. And the salesmen get part of that money from the dealerships.
Thank you for your recommendation, Kary! We're glad you've chosen CarShield to help protect more than one vehicle and that you've found the coverage to be a great value. We look forward to helping with your upcoming service request and appreciate you taking the time to share your experience.
Reviewed July 24, 2026
The warranty on my car was expiring and CarShield made me an offer I couldn’t refuse. Though the rep was very persistent, my experience in signing up with CarShield was good.
Curtis, sometimes the right coverage comes along at just the right time! We're happy you found a plan that worked for you, and we appreciate you sharing your experience. When the time comes, we'll be ready to help.
Reviewed July 24, 2026
CarShield called and offered me the 36 months and $200 deductible deal, and I took it. Also, I liked that it was $99 a month. I haven't had to use the policy, but it's good right now.
Terry, it's great to know you found a plan that worked well for you. We appreciate you giving CarShield the opportunity to earn your trust. When the time comes, we'll be here to help every step of the way.
Reviewed July 24, 2026
I saw a Carshield commercial and they were the first company I called. I used them with my other car, so when I got a new one, I decided to go back with them since I was pleased with the service. Normally, I've never had to call them unless I had a question and they've answered any question I needed to know. It was very professional. A few weeks ago, my passenger door wouldn’t open. So, I had to go figure out what was wrong with that. I told Nissan I was with Carshield and they got in touch with them. I had no problem and I never had to call Carshield. I would give them 5 stars. So far, everything been good.
Rodney, welcome back to CarShield! There's nothing better than knowing your coverage worked just the way you expected when you needed it. Thank you for your continued trust, and we look forward to helping you keep your new vehicle on the road.
Reviewed July 23, 2026
Nothing but a scam using CarShield. Terrible experience going through the claims process. It took over a month to diagnose the issue and then deny the claim due to repair cost. They are so nice in the beginning to get your business until they have a claim to pay and then will not help you.
Deziree, we understand why you're frustrated, and we apologize that your experience didn't meet your expectations. Based on the information gathered during the inspection, the reported failure was determined to be pre-existing, which made the claim ineligible for coverage under the contract. We'd welcome the opportunity to talk through your claim, answer any questions you may have, and discuss your concerns further. Please give us a call at 1-800-587-4162.
Reviewed July 23, 2026
I purchased CarShield's Platinum coverage because I wanted peace of mind and trusted that major repairs would be covered when needed. Unfortunately, my experience was extremely disappointing. My vehicle's instrument cluster failed, which prevented me from providing the mileage reading. The repair facility recommended by CarShield confirmed the issue and provided supporting documentation, including visual evidence. I also submitted my state inspection records to help verify the mileage history, but my claim was still denied.
To make matters worse, I was required to pay a $250 diagnostic fee at the CarShield-approved facility. Although that fee was eventually refunded, it does not change the fact that I purchased this warranty expecting support when I actually needed it. It is concerning that a company can collect premiums for years and then deny a claim based on a technicality when a covered component fails. Offering a contract refund after denying a legitimate repair does not make customers whole—it simply avoids honoring the coverage that was promised. I would encourage anyone considering CarShield to carefully read the exclusions in their contract and understand that having coverage does not necessarily mean your claim will be approved. Based on my experience, I cannot recommend CarShield and will be looking elsewhere for vehicle protection in the future.
Jignesh, we understand your concerns and appreciate the opportunity to provide some additional context. Coverage decisions are based on the information available during the claim review, including the documentation needed to verify eligibility under the contract. In this case, the vehicle's mileage could not be verified with the information available, and that verification is necessary before the claim can move forward. We'd welcome the opportunity to discuss your claim and answer any remaining questions you may have. Please contact our Customer Service team at 1-800-587-4162, and we'd be happy to review the claim with you.
Reviewed July 23, 2026
On July 16, I took my 2017 Explorer to a Ford Dealer to see why my engine light came on. Two problems were found. After examination, on the 17th Car Shield sent over a rep to photograph the issues. On the 20th, the dealer informed me that they have not heard anything from Car Shield. One the 22nd, the rep came and took more pictures. On the 23rd, Ford informed me the supplier of your parts is someone they do not have an agreement with. Basically I'm in limbo with no car for a week. Why can't Ford use their parts and you cover those. I'm still without a car one week later.
David, we understand your concerns and appreciate the opportunity to clarify part of the claims process. In some cases, replacement parts are supplied through one of our parts providers. If a repair facility is unable to accept those parts, it can take additional time while other options are explored. If you'd like to discuss your claim, receive any available updates, or have any questions, please give us a call at 1-800-587-4162. We'd be glad to talk through it with you.
Reviewed July 23, 2026
A lot of coverage options like the electrical and the mechanical parts as well were not covered by other agencies, but these are covered by CarShield. That was what made me choose CarShield. Their customer service has been so far, so good.
Hiral, we're delighted you chose CarShield for our unique coverage options. It's wonderful to hear that we've met these needs and that you're satisfied with our customer service thus far. Thank you for placing your trust in us, and if there's anything you ever need, we're just a call away!
Reviewed July 23, 2026
CarShield called at the right time when I was ready to pull the trigger. Signing up with them went smoothly. They were pleasant and very informative.
Thank you for choosing CarShield, Donald! We're thrilled to hear that you found our service informative and pleasant while signing up. We're committed to ensuring our customers have a smooth experience, and it's great to know we met your expectations. If you have any questions or need further assistance, please feel free to reach out. We look forward to being there for you whenever you need us!
Reviewed July 23, 2026
The person I spoke to at CarShield was welcoming and very nice, and it was the reason I signed up with CarShield. They told me the plan they gave me was the right plan for my car. But I hear a lot of things about CarShield, like when the car has issues, they don't want to pay. I'm trying to see if what they are saying is true.
Gerard, we’re happy to hear that you had a positive experience when you signed up with CarShield! We understand that questions may come up, and it's important to clarify how your plan works. We encourage you to reach out to our Customer Service team, as they can provide you with detailed information about your coverage. Our priority is to serve you well and ensure you have a clear understanding of your plan.
Reviewed July 23, 2026
I got a Lexus that’s nine years old and it's got 6,000 miles on it. I don't think I’m gonna buy a new car any time soon so I looked into getting an extended auto warranty and CarShield has got some good advertisements. There's another provider but they were a lot more expensive than CarShield. I felt better about CarShield ‘cause they seemed able to do the right thing.
Cliff, our goal is to offer peace of mind with affordably priced protection plans, and it's wonderful to hear that we've been able to meet your expectations! If any questions or service needs arise, please know we're ready to help. Thank you for choosing CarShield!
Reviewed July 23, 2026
I've been seeing a commercial for CarShield for years and when my warranty ran out on my truck, I gave them a call. The enrollment process was easy and the price was good. They got good packages as well. My representative was straightforward and explained everything in detail to me. He made me understand what I was signing up for, the program that I was going to have and its benefits. It was laid out to me on the table. I like that I don't have to renew it after three years. I'm on the road and everything is expensive now, so I’d rather be prepared than be blindsided with a major bill I can't afford.
Being prepared for the unexpected can make all the difference. It's wonderful to hear you found a plan that fits your needs and that everything was explained clearly from the start. We appreciate the opportunity to earn your trust, and we're here whenever you need us!
Reviewed July 22, 2026
My friend recommended CarShield. I liked the cost, and I've heard good things about it. They got me signed up with everything, all within the same phone call, and it wasn't a very long conversation. It was easy. They were very helpful with everything. The representative that I talked to was very helpful and easy to work with. Whenever I've called them to ask questions, they've been really helpful and easy to talk with on the phone. There is an oil leak on my car and I put it in a claim this morning to use it. So, we'll see if I am still happy next week.
Ruth, we're thrilled to hear that getting started with CarShield was quick and easy and that our team has been there to support you every step of the way! Thank you for giving us the opportunity to assist with your claim, and if you need anything during the process, please don't hesitate to reach out.
Reviewed July 22, 2026
This has been the most nightmarish warranty claims process I have ever experienced. CarShield failed me when I needed them the most. My air conditioning went out in the middle of summer during 100-degree weather. I took my car to the repair shop I have trusted for many years, European Auto Werks, expecting my warranty to help make the repair process easier. Instead, it became a frustrating maze of delays, misinformation, and endless hoops.
An adjuster initially told my repair shop that all they needed was one photo and the work order. Then CarShield changed the requirements and requested 15 photos, a video, and detailed notes about the vehicle. My repair shop promptly gathered everything and submitted it. A CarShield representative then called the shop to confirm they had received all of the photos, videos, and documentation and assured them that my air conditioning repair would be approved so I could get my car back.
Today is Tuesday, and I only have my rental vehicle until tomorrow because CarShield only reimburses rental cars for one week. After being told the repair would be approved, my repair shop was transferred to the next department—only to discover there was no approval at all. Instead, another representative requested even more photos and videos, despite the fact that everything they had already asked for had been submitted. After multiple phone calls and transfers, no one could explain why the previous representative had said the repair would be approved.
At that point, my repair shop decided it would be easier to have a CarShield inspector come out and personally inspect the vehicle. After all, this was simply an air conditioning repair. Even that turned into another ordeal. The repair shop was transferred from one representative to another until they finally reached someone who said they couldn't even schedule the inspection. Instead, they had to "contact someone else," who would supposedly call the shop back within 24 to 48 hours just to schedule the appointment.
Think about that for a moment. CarShield tells you to schedule an inspection, but the representative you're speaking with can't actually schedule one. They have to contact someone else, who may or may not call back within one to two business days just to make the appointment. Then you have to wait for the inspector to come out, complete the inspection, write a report, and submit it before any decision is made. That's several more days without your vehicle.
Meanwhile, your rental reimbursement expires after only one week, as if CarShield assumes your repair shop has no other customers and can instantly stop everything they're doing to satisfy every new request CarShield makes. The entire process has been hoop after hoop after hoop. They ask for photos. You send them. They ask for videos. You send them. They ask for notes. You send them. Then they tell you the repair will be approved. Only to come back and ask for even more. If you'd rather have an inspector come out instead, good luck. That's another waiting game with more phone calls, more transfers, more delays, and more time without your car.
Because CarShield is an aftermarket warranty company, don't expect straightforward answers when you call. Expect to be transferred multiple times. Expect representatives who don't seem to know what's happening with your claim. Expect to be told someone will call you back within 24 to 48 hours. Even asking to speak with a manager results in another wait because apparently there are no managers immediately available in customer service.
Throughout this entire experience, European Auto Werks has been outstanding. They have been patient, responsive, and have gone above and beyond, repeatedly submitting everything CarShield requested while spending hours on the phone trying to get my claim approved. None of the delays have been caused by the repair shop. When this ordeal is finally over, I cannot get far enough away from CarShield. I purchased this warranty for peace of mind, but when I actually needed it, all I received was misinformation, delays, endless bureaucracy, and a claims process that made an already stressful situation even worse. I would never recommend CarShield based on my experience.
Nettie, we’re sorry for the frustration this process caused, but some of the details being shared are still inaccurate. Our records show that you previously contacted us because you were frustrated with the repair facility for giving you a difficult time about providing the requested pictures and videos. Those items were requested at the beginning of the claim.
The representative who advised that we had what was needed was correct at that time. We were waiting for the completed DVI, which was received. Once the submission was reviewed, a few additional pictures were needed based on what could be seen in the original documentation. Unfortunately, there was no way to know those additional images would be necessary until the initial pictures and videos had been reviewed.
Because we are not physically present with the vehicle, we rely on the repair facility to provide clear pictures and videos so our team can evaluate the reported failures. It is not unusual for additional information to be requested when the initial documentation raises further questions.
When the repair facility declined to provide anything further, we arranged for a physical inspector to examine the vehicle. This was the additional step we had hoped to avoid because it can extend the claim process. Even during a physical inspection, the repair facility is responsible for demonstrating the reported failures. The inspector was able to verify some of the concerns but was not shown a failure within the air-conditioning system.
The Claims team explained further what was needed to verify the A/C failure, and the repair facility ultimately provided that information. Overall, all eligible repairs were authorized in fewer than 10 days.
For any future claims, we recommend contacting our Claims Concierge team. They can assist you with locating a repair facility that is familiar with and more cooperative throughout the claims process.
If you have any questions or would like to discuss your claim further, please contact our Customer Service team at 1-800-587-4162. We'd be happy to review anything you need.
Reviewed July 22, 2026
Stay clear of CarShield. I have 6 cars with them. When my cars started to need repairs. They sent me a cancellation of contract and say they will not renew our contract. Been paying them for 8 years, and now they are spending money on repairs. I’m cancelled. Go to a different company.
Shane, thank you for taking the time to share your feedback. We recommend reaching out to the account administrator, as they are best positioned to provide additional information and discuss any questions you may have regarding the account.
Reviewed July 22, 2026
Even though I still have warranty until October, I decided to get the warranty with CarShield because I know there’s a deductible for the first three months. I didn't make a decision right on the spot. They gave me all the information. I told them I wanted to think about it. They didn't hassle me into trying to sign up right then and there. But I thought about it, I called them back the next day, and I signed up.They were very helpful. They answered all my questions and were very thorough.
I've only had CarShield for two months. I haven't used them because I don't need them. But so far, so good. I'm glad I got it. I hope after my current warranty expires in October, if I have a problem, I'm not disappointed. I don't think I will be. I also like the fact that the price doesn't go up. The price they quoted me per month, even after I renew every year, stays the same.
Catherine, taking the time to find the right coverage is always a smart decision. We're glad our team gave you the information you needed without any pressure and that you're off to such a great start with CarShield. We look forward to helping you when your coverage is ready to be used!
Reviewed July 22, 2026
I heard about CarShield on TV. I went with them because I like their price. The enrollment process was fairly simple as well. The sales rep I worked with was fairly good too.
Larry, finding the right coverage at the right price is what it's all about! We're glad getting started was simple and that your representative made the process easy to understand. We hope your coverage continues to give you confidence on the road.
Reviewed July 21, 2026
I had my card replaced so Car Shield contacted me to correct the situation. They were very helpful getting it done. FYI the AI assistant is awful, if you're going to contact me then when I call back I should not need to go through a automated system to figure out where I need to be
Thank you for taking the time to share your feedback, Gail. We're glad our team was able to help get everything updated. We also appreciate your comments about the automated system. Feedback like yours helps us continue improving the customer experience, and we appreciate you taking the time to share it.
Reviewed July 21, 2026
We have a used vehicle, and we hope to have it a long time. We were looking to get an extended warranty for it and we liked the terms of CarShield. We bought the vehicle through Carmax, and while we were there, we signed up for CarShield too. The rep was perfect. He was courteous, personable, and straightforward with the information. It was a pleasant experience. The price was reasonable as well.
Thank you for your review, Richard! Protecting your vehicle for the long haul is a smart decision. We're so glad you found a plan that fit your needs and had such a positive experience getting started. Enjoy the peace of mind that comes with your coverage.
Reviewed July 21, 2026
I went online to see who was in the market, and searched several sites to see who was the best. CarShield came back as the best among all of them. However, the whole calling operation is very disjointed. After I signed and bought the policy, I received three dozen phone calls trying to sell me a policy, as well as emails. If CarShield's product works, all of that clumsiness doesn't matter. If their product doesn't work, unfortunately, it gets identified. It seemed they were not a professional, organized organization.
Joseph, we apologize for the inconvenience you experienced with the calls and emails. Feedback like yours is invaluable in helping us identify where we can improve the customer experience. If you'd like to discuss your concerns further, please contact Customer Service at 1-800-587-4162. We're committed to continually improving our service and making sure every customer has the experience they expect and deserve.
Reviewed July 21, 2026
CarShield is misleading. I was led to believe that I was signing up both vehicles for Diamond coverage. But when I got my cards in the mail, one vehicle has Diamond coverage on it and my other vehicle has Gold coverage. They said it has something to do with mileage, but they didn't tell me this at the initial signing. It was after I called them.
I called CarShield on the 15th of July and asked them where to take my vehicle that we were pulling into our neighborhood. The transmission slipped. They gave me a shop near my home but I had a bad experience with that shop 10 years ago with a truck that I had at the time. They did the transmission job on it, but the transmission acted up after. It was like pulling teeth to get them to fix it. CarShield then gave me a different shop. I cleaned out my wife's car so nothing would disappear at the auto shop. It was brought to the shop on the 17th. They told me that it needed a new transmission or remanufactured transmission. They contacted CarShield and let them know.
It's now the 29th but an adjuster hasn't even been called to go there yet. CarShield has tried to make the shop jump through hoops with screenshots of the code reader being sent to them before they'll send an adjuster out. I've told them on the phone they need to get an adjuster over there. The rep said not till they get screenshots from the shop. The shop has said to them they are busy that they don't have time to do whatever they are asking. But CarShield is dragging their feet. I’ve reached out to an attorney, and I have a meeting with the attorney in a week.
Douglas, thank you for taking the time to share your feedback. We understand how frustrating delays can be, and we apologize for the experience you've had during the claims process. We reviewed your claim and found that the Claims Department needed additional information about the vehicle before the review could continue. When that information was unavailable, an inspection was ordered to gather the details needed to move the claim forward. If you have any questions or would like the latest update on your claim, please contact Customer Service at 1-800-587-4162. Our team can review your claim with you and provide the most up-to-date information.
Reviewed July 21, 2026
I was interested in getting a quote, went online and had a couple different companies come back to me. I talked to a few of them and ended up doing it with CarShield. I like that with CarShield, I can pay monthly and cancel at any time.
Thank you for choosing CarShield, Joseph! We're delighted that our flexible payment options and cancellation policy met your needs. If you have any questions or require assistance in the future, feel free to reach out.
Reviewed July 21, 2026
Having Carshield is a must. I've had trouble with vehicles in the past, where I had to come out of a lot of money to get them repaired. Someone told me about Carshield, and I hadn't done any research on any other warranty providers. I have a 2012 Chevy Malibu and when I signed up, the reps were very helpful, explaining what's covered and the process.
I do automatic payments and everything has been good. I only had one issue when I had a different vehicle on there, but I got rid of the vehicle. I told them to cancel that plan for that vehicle, and they canceled the other one. I got that resolved for the most part. Recently, when I went on to put my car in the shop to get repaired, I went on to the site, and it also kept saying that it was inactive. I know my bill is being paid, so they're definitely taking the payment out. I was told to reinstall the app, which I did, but it still says inactive. Other than the few things I mentioned, my experience with Carshield has been great. I know that I have help if major mechanical issues happen.
Gloria, knowing you still have confidence in your coverage, even after a few bumps along the way, means a lot to us. We appreciate your honest feedback, including the issue you're having with the app. If you're still unable to access your account, please give us a call at 1-800-587-4162 so we can help get that resolved.
Reviewed July 20, 2026
I've had the Gold Coverage with them for seven months. On 6/24, I noticed slippage an hard shifting in the transmission, on the way home. So. I parked it, and the next day, I had it towed to one of CarShield's preferred transmission shops. Five days from now will mark a month that I have been without my car. CarShield says they are still waiting on diagnostic data from the shop. I've contacted, and two days ago, even visited the shop. They say that with each submission if requested data, CarShield asks for something else. This after their own inspector came to the shop and verified the diagnosis.
Car shield only reimburses 7 days of car rental. Almost a month, and haven't gotten anywhere. No parts ordered, no work approved. I picked this shop because it is one of CarShield's preferred shops, and that both would come to a reasonably quick diagnostic consensus, meaning the bulk of the time my car would've been off the road should've been half of this and spent on the work involved. That has NOT been the case.
Leonard, we can appreciate how difficult it is to be without your vehicle for an extended period of time. After reviewing your claim, we found that additional service records and an inspection were needed as part of the review process. At this time, we're also waiting on additional information from the repair facility, which has advised us that its service technician was unavailable for several days.
We understand how important it is to keep your claim moving, and we'd be glad to answer any questions you may have about the process. Please contact our Customer Service team at 1-800-587-4612, and we'll be happy to discuss your claim with you.
Reviewed July 20, 2026
I've had my car for a while, and I have it serviced at the dealership on a regular maintenance basis. I thought an extended warranty would be something that I could use because the car is a little bit older now. Since I am a senior citizen and on a limited income, I want to be able to afford some of the rising costs to maintain the car.
Signing up with CarShield was relatively easy. I just talked to one of the service agents over the phone and asked them a couple of things about the pricing, which was affordable. The person that gave me the information was patient. They were really forthcoming about the discounts. I don't drive my car very much and I've not had any accidents. There were a couple of other things like my age, my retirement status and the age of the car that I was curious and asked about. It was what convinced me that CarShield might be something that I'd like to take advantage of for the affordably of maintaining my vehicle without having to go into a lot of debt.
I trust the people at my dealership where I purchased my car, and the fact that CarShield is going to collaborate with them about what I need gives me a feeling of satisfaction that I'm not going to be dealing with just anybody, that I won't have to go two or three different places to get estimates on what I'm supposed to pay and not being knowledgeable about the things a car needs. It gives me a sense of satisfaction to know that I'm not going to be taken advantage of.
What a thoughtful review, Mary! We're honored you chose CarShield to help protect your vehicle and give you added peace of mind as repair costs continue to rise. It means a lot to know our team helped you feel confident in your decision. We look forward to helping you keep your vehicle on the road for many miles to come.
Reviewed July 20, 2026
My mom had a recurring charge in her account. I wanted to figure out what it was, and found that it was CarShield and looked into it more. She had some damage to her front bumper, so I called them. I asked them if she could get some help with this and they said no. So, there are a lot of exclusions that apply, but I didn't wanna cancel it for her because with her car getting older, and with it likely needing some transmission or engine work in the future. They've put so much money into it at this point that it would be kind of silly to just completely cancel. But once I called CarShield, they incentivized me to also get a plan with them because they had a family discount. They incentivize people who know other people that have CarShield to get CarShield too.
I got CarShield and I was probably on the phone with the lady for an hour. They were trying to sell me the CarShield. They reached out to me, and I was just picking her brain, like is this worth it? Especially because my car only has 60,000 miles and I maintain it very well. I was even talking to her about how much I would be spending on it per year, and how much money in repairs they would have to be covering someday for it to be worth it and for me to turn out on top. Bottom line is they're making money off people, but it could be valuable to some. Now, I was going to cancel it. But what happened to me was, my car was towed last week when I hit a deer. I just had to cancel it because now the car is totaled. It doesn't need coverage anymore. I had some complaints about the cancellation process that they have in their contract.
First off, with the lady who originally sold me the policy, she was very nice. She answered all of my questions about the financial aspect of it, like how much money am I spending, transparent questions, to the best of her ability. But at the same time, she was very persistent. I kept saying, “I don't know, I don't know.” But they kept just lowering the price and asking me, “What can I do to get you to buy it?” They were really trying to sell it. They definitely wouldn't take no for an answer.
I ended up just buying it once they dropped the price down $50. Because the plan that they were offering was only valid until 60,000 miles, which I think is a legitimate thing for them. Because they offer what's called a platinum coverage up until your car hits a certain mileage for newer vehicles. And that one is the only one that'll cover the brand-new electronics. So, that lady was persistent.
I called in a couple of days before I got in that accident. I told them I was considering canceling. And first thing they did was just offer another discount. I was telling them, “Well, even if you give me this discount, I'm gonna be paying 1,000 bucks a year. Say, I'm paying this for five years, I still probably won't need any engine work done or anything like that. So, you're still making money off of me.” And they're like, “Well, just think about it. Just think about it and call us back.” They definitely beat around the bush. It's almost like they don't wanna be the one who cancels your policy because probably looks bad on them that they didn't sway you to keep it. I don't know.
They have these recurring things they mention too, which seem valid. But a big thing for them is they like to mention how your car is like a computer on wheels. I don't know if it's scare tactics, but it kinda is. They're talking, if your digital dash goes out, that's a $5,000 repair, which in some cases is absolutely true. But at the same time, I feel like if someone calls and says they wanna cancel, that should probably be respected. I don't know. That was my experience there.
And then finally, when I canceled a couple days ago, that was a different experience ‘cause I told them the car is totaled. They were like, “Okay, we'll cancel it.” They did offer me a refund on the charge they took out if I started it with my next new vehicle. Otherwise, this is the biggest complaint I have. They do not prorate any discounts at all when you cancel. They technically do, minus a cancelation fee. But the rate that I was receiving was the same amount as the cancelation fee. And the charge for the policy came out after my car was totaled. And I would have had proof to give them and stuff like that.
I would have had pictures, insurance claims, everything like that I could’ve given to them. They'd be like, "Oh, okay. Looks like your car was totaled before we charged you for this service contract.” But they said, “Technically, because you're paying month to month on this vehicle service contract, and we're not an insurance company, we do not have to prorate you a refund.” and it's black and white in the contract. They're like, it's black and white in the contract.
At first, a lady told me that. She's like, “I'm so sorry. There's nothing I can do. I'm so sorry.” I googled it. They had a class action lawsuit actually about false advertisement a couple years ago, and that they paid $10 million for. And that's completely unrelated to this. But seeing that class action lawsuit and seeing other people have issues with canceling and not getting a refund and stuff made me concerned. So, I called back in and I talked to somebody else, and they were they were just as persistent. They're like, “There's nothing we can do.”
They didn't offer for me to speak to a manager or anything like that. I guess, they're within their rights because that cancelation policy is inside of the contract. But at the same time, if I'm gonna be honest with you, I think that's just such a shady practice for a company to have. For instance, I had this Kia Connect subscription. That's a month-to-month basis thing that lets me start my car from my phone. I called them and I told them my car was totaled, and they refunded everything, and they prorated it.
Conner, thank you for taking the time to share such detailed feedback. We appreciate hearing both what went well and where you feel we could have done better. We also appreciate your comments about the enrollment and cancellation processes, as it's important that customers feel informed and comfortable when making decisions about their coverage. Cancellation terms are outlined in the contract, but we'd be happy to answer any questions you may have about how they applied to your policy. If you'd like to discuss your experience further, please give us a call at 1-800-587-4162. We'd appreciate the opportunity to answer your questions and address any remaining concerns.
Reviewed July 20, 2026
CarShield is better than the other extended auto warranty companies. I tried another, but it wasn't what I thought so I went back to CarShield. I've been using them for a good 5 or 6 six years now and it's been a wonderful experience. Claims are processed not long at all. I have an answer back from them the same day. I pay for the warranty on auto-pay once a month and the price could be cheaper but the others are also too high.
Welcome back to CarShield! There's nothing better than hearing you've continued to choose us over the years and that your claims have gone smoothly. We also appreciate your feedback about pricing, and we're grateful to have earned your continued confidence. If you ever have any questions or need assistance, don't hesitate to give us a call.
Reviewed July 20, 2026
I have known about CarShield for years. I was looking at different prices, and I decided to go with them. I got two of my cars covered bumper-to-bumper with them. The deductible was higher than the last one I had. My deductible was only 100. I know everything goes up, and this deductible is 250. It is what it is. The rep seemed knowledgeable which is his job.
Brenda, thank you for choosing CarShield! We're glad you found the coverage that worked for both of your vehicles and had a good experience getting started. If you ever have questions about your coverage, please contact Customer Service at 1-800-587-4162. Our team is always here to make sure you have the information and support you need.
Reviewed July 19, 2026
I made a claim and the process was easy. The dealership handled the call and they gave me a loaner. But the repair cost was a lot. The payment each month could be a little lower because I don’t use the coverage that often. I would have loved it if it had been half the price, but it is what it is. I’ve had the coverage with CarShield for a while and the customer service is good.
Char, knowing your claim went smoothly and helped with an expensive repair is exactly what coverage is designed to do. We understand your thoughts about the monthly cost and appreciate your honest feedback. If you ever have any questions, don't hesitate to give us a call.
Reviewed July 19, 2026
CarShield was the one I saw the most because of their ads, and I decided to go with them. When I put in a claim, the auto shop handled it and they processed it right away. It was a great service, and it was fast and reliable. I’d do it again.
We love hearing feedback like this, Linda! We're thrilled your claim was handled quickly and that everything went smoothly from start to finish. Thank you for sharing your experience, and we appreciate the opportunity to be there when you needed us.
Reviewed July 19, 2026
I knew about CarShield through television advertising and I called them by phone. I got the full coverage, which was what I was looking for. I would tell people who are asking about CarShield about my experience.
Charles, finding the coverage you were looking for is exactly what we'd like to hear! Thank you for your recommendation and for sharing your experience. We appreciate your support and look forward to serving you for many miles ahead.
Reviewed July 19, 2026
CarShield stinks. I made a claim, and they told me to take the truck to a repair shop, which I did. The surveyor came out to look at the vehicle and said it was a preexisting damage, but it wasn't. I had to pay over $400 to get it repaired. I'm paying CarShield money but they're telling me that there's nothing they could do about it.
Now something else is wrong with the truck. I got an appointment on the 12th and I'm getting the tie rod ends done out of my pocket, which I don't think is fair. I don't know if I should even make a claim ‘cause it ain't worth it to me. CarShield is gonna tell me it's preexisting. It isn't preexisting. How am I gonna know if the tie rod ends are preexisting? It was the same case with the sway bar links which was what I just had repaired. The dealership put plastic parts on there, and they don't expect them to wear out. This time, when I had it repaired, I was able to get steel sway bar links. I put those on instead, so they wouldn't wear out. They got grease thingies where the other ones didn't. The guy was telling me that my tie rod ends are going bad.
John, we understand why you have questions about your previous claim, and we'd like to provide some additional information. Based on the claim review, the suspension repairs were determined to involve concerns that had been documented during your contract's waiting period, which is why those repairs were not eligible for coverage under the terms of the contract. As for your current repair, the repair facility will need to diagnose the concern and initiate the claims process so it can be reviewed based on the findings. If you have any questions about your previous claim or the claims process, please give us a call at 1-800-587-4162. We'd be happy to review it with you.
Reviewed July 19, 2026
My husband's warranty had run out on his Chevrolet Colorado, so we had to find something. We went with CarShield. Their reps explained everything to me, and I didn't have any problem during the sign-up. It was what I was looking for. The only thing is the price is a little bit high.
Barbara, factory warranties don't last forever, and it's great to know you found the coverage you were looking for. Thank you for sharing your experience, and if you ever need us, we're only a phone call away!
Reviewed July 18, 2026
I have an expensive truck, and I saw CarShield on Facebook, and it was cheap. I signed up with them and the warranty is good. The rep that I talked to was helpful. She explained everything to me fine. So far, everything is good.
Thank you for choosing CarShield, Chandradeo! We're so glad getting started was easy and that our representative took the time to answer your questions. If you ever need anything along the way, don't hesitate to give us a call.
Reviewed July 18, 2026
The prices of getting your car fixed these days were a deciding factor for me to get an extended warranty. I had CarShield a while ago, and I was fine with them. Then, I got information about them having lawsuits for not paying on a particular claim, and I dropped them. I was going to go with another deal, and I did not. I just had nothing at that point. The car that I had for eight years had a transmission problem, and I didn't want to drive it anymore. I traded it in for a good amount of money and got another car. Once I got my other car, CarShield contacted me. I explained why I dropped them and one of the salesmen explained the situation and told me I could research it if I wanted to. He told me about the lawsuit that was being bandied around, and that was exactly what I had been told. So, that restored my faith in CarShield.
One of the salesmen at my Ford dealership suggested another company and it was a tremendous amount of money per month. If you have the money to afford that, then you do. But I could afford CarShield, and that's why I went with them. People should do the research that I did, look at the prices and the feedback from the people who have them, and that would be their decision.
Welcome back to CarShield, Kevin! We're grateful you gave us another opportunity and took the time to do your research before making your decision. It's great to hear our team was able to answer your questions and help restore your confidence. We look forward to helping you protect your new vehicle for many miles ahead.
Reviewed July 18, 2026
I compared CarShield versus some other companies, and CarShield seemed more like what I was looking for. It just seems to be a perfect fit for me. I need a warranty that I can rely on, and they had everything that I wanted in an extended warranty compared to Endurance. So I went with them. I called their number and I got a representative. And she walked me through everything.
What really got me going was that she said that rates would never increase, and as long as I own the car, I could be covered. And that was very reassuring: you don't increase your rates if you have to file a claim. She covered all bases. She told me, as long as I keep up with my maintenance at the regular intervals, I wouldn't have a problem. That, as long as I do my maintenance on there, CarShield would cover the car, excluding some of the normal wear-and-tear items like windshield wipers and shocks and stuff like that, which I totally understand. The 24-hour roadside assistance was also very good to hear.
Bobby, finding the right coverage is an important decision, and it's wonderful to hear CarShield was the right fit for you. We're glad your representative took the time to explain everything clearly and helped you feel confident in your decision. We appreciate you taking the time to share your experience, and we look forward to helping you for many miles ahead.
Reviewed July 18, 2026
I bought a used car and I wanted to have some kind of protection in case something happens to it. I signed up with CarShield and the process was easy and painless. The price was competitive with other deals and overall, it's nice not having to worry about paying for repairs. I give them 5 stars.
Thank you for your review, Michael! Protecting your vehicle before unexpected repairs is a smart decision, and we're so glad you found a plan that meets your needs. Wishing you many worry-free miles ahead.
Reviewed July 18, 2026
I just signed up with CarShield and though I haven't made any claims yet, everything's good. It was a simple process to get it going. It took 5, 10 minutes which wasn't very long. As long as I pay my premium, it will last 20 years. I have coverage on high prices of repairs.
Jerry, thank you for choosing CarShield! It's great to hear that getting started was easy and that you feel confident in your coverage. If any questions come up along the way, don't hesitate to reach out.
Reviewed July 17, 2026
Carshield has been great so far. We’ve been with them for over 8 years now, and we had it with another vehicle too. We had a claim when the driver's side window of my wife's car quit working and it got to where it was just down. The window wouldn't come up or down. We took the car to our local person, and he diagnosed it, and it went fine. Everything went smoothly. Things have been perfect since. Using the website has been easy as well.
Thank you for being such a longtime CarShield customer! It's wonderful to hear your claim went smoothly and that everything has continued to go well over the years. We truly appreciate your loyalty and wish you many more worry-free miles ahead.
Reviewed July 17, 2026
My vehicle is a 2024 and it already had a new engine put in while it was still under the factory warranty. Vehicle repair costs are crazy now and I wanted to make sure that if something happened again, it would be covered. The sign-up process with CarShield went quite smoothly. In the beginning, the price was a little more than I would ever be able to afford. But the CarShield rep got me down a little bit cheaper. So, I went with that. But I just can't afford it. I thought I would be able to, and I can't. I only made one payment to get it started.
Thank you for taking the time to share your experience, Gary. We're glad our team was able to help you find a plan that worked at the time. We understand that circumstances can change, and we'd appreciate the opportunity to discuss your options with you. Please give us a call at 1-800-587-4162 to see how we may be able to help.
Reviewed July 17, 2026
I have a newer Audi and I wanted to get a longer extended warranty than what I already had. I've seen the CarShield commercials a lot on TV and when I signed up, it was very easy. I did a thing on the internet, then they called me. I talked to one of the representatives and she explained everything to me. Then I asked if she could call me back that evening because she was going to check on a couple other things. And she got back with me. She said their manager said that since my car's mileage was lower, I could do the type of warranty that I was looking at. So, I went ahead and did the enrollment that day. I like knowing that my car has got extra protection and if you're looking for an extended warranty, you should look into CarShield. Knock on wood, I don't have to use it, but I'm very happy with everything.
Monya, thank you for such a wonderful review! It's great to hear you found the coverage you were looking for and that our team took the time to make sure you found the right plan. We truly appreciate your recommendation, and we wish you many miles of confidence ahead.
Reviewed July 17, 2026
I signed up with CarShield and the guy I spoke with was good. I have received the contract and it's good too. I pay for the policy monthly.
Fred, thank you for sharing your positive experience! It's wonderful to hear that the sign-up process went smoothly for you and that you're satisfied with your policy. We appreciate your business and are here to support you should you have any questions or need assistance in the future.
Reviewed July 17, 2026
I was still searching for other companies but I ended up settling with CarShield based on how the rep was presenting the service and the deal itself. I chose the powertrain coverage that covers the engine, brakes, and other things. The representative walked me through the details. It was an easy process and the price was lower than other competitors.
Thank you for choosing CarShield, Ivory! We're thrilled to hear the representative made your decision an easy one with our powertrain coverage and competitive pricing. It's great that the process was straightforward, and we appreciate you taking the time to share this positive experience. Remember, we're always here to assist if you have any further questions or need support.
Reviewed July 16, 2026
I got a 2023 Jeep Grand Cherokee and when the original warranty on it expired, I looked online and checked out the reviews and comments from other customers. CarShield and Endurance were the top two, but I took CarShield after looking at the reviews Most of them were positive. The rep that signed me up was amazing. She did a great job in explaining everything as far as the process. I had a great time and a great interaction with her. She sealed the deal for me.
Thank you for giving CarShield the opportunity to earn your business! It's wonderful to hear our representative made such a positive impression and helped you feel confident in your decision. We appreciate you taking the time to share your experience, and we wish you many worry-free miles ahead!
Reviewed July 16, 2026
I was buying my son his first car, a Dodge Challenger, and it was a salvage-titled vehicle. So, it was something that somebody fixed up back to standard. But you always have that fear of how good it’s gonna be. So, that got me into looking for a car warranty, and I came across CarShield and one other company. But CarShield was offering the better deal at the time. I was looking for powertrain coverage, especially for the engine and other mechanical or electrical issues that could go wrong. I knew I wanted it. I just didn't know what levels and at what package. But CarShield was perfect. I was happy with the plan and the coverage for the payment. Signing up was easy enough and the reps were great. They were able to answer any questions that I had.
Jeffery, helping protect your son's first vehicle is a big decision, and we're honored to be part of it. It's wonderful to hear you found the coverage you were looking for and had such a positive experience getting started. If you ever have any questions about your coverage, please don't hesitate to give us a call.
Reviewed July 16, 2026
I started enrolling with CarShield online then somebody called me. I was looking for bumper-to-bumper coverage and the person I talked to was a pain in the ass. He was trying to get me to make a commitment instantly and wouldn't tell me what the evolution was if I waited and had certain miles on my vehicle. But another representative called back and at the time, I had cooled off. I ended up with the top coverage for all the electronics and mechanicals. I'd tell my friends that signing up with CarShield was very easy, but they need to decide if they want what they offer.
Thank you for giving CarShield a chance. We're glad a second conversation helped answer your questions and that you found the coverage you were looking for. We appreciate your honest feedback about the enrollment experience, and we're grateful you chose to move forward with us. If you ever have any questions about your coverage, please don't hesitate to give us a call.
Reviewed July 16, 2026
I applied for bumper-to-bumper coverage with CarShield and they were right on it. They were fast and there aren't too many places that do that. I bought my Mini Cooper in February and a couple of weeks later, it said, “Engine hot. Pull over.” I did that, then I looked under the hood. There was nothing in my radiator and there was no Freon in there. So, I brought the car to the shop right away and the mechanic said I needed a new engine. CarShield helped me out but I still had to pay 8,000 out of my pocket for the engine.
Then, when I took the car for a drive, it was still doing the same thing. When I brought it to the shop, I was told that I needed a radiator. So that was another 600. But then, I almost got killed on the highway. So, I brought the car back to the shop and they said I needed a transmission but they we couldn't do it there. Even though they could, I think they know they screwed up. So, I brought my car to another place called the German Drive and they replaced the transmission, which cost me 4,000. CarShield wouldn't pay for that. So, my car cost me three times as much as it should have.
Maureen, we appreciate you taking the time to share your experience. We'd like the opportunity to review the claims you've referenced and answer any questions you may have about the coverage decisions. Please give us a call at 1-800-587-4162 so we can go over the details together and address any remaining concerns.
Reviewed July 15, 2026
I did not go to the dealership for the problem you denied, I went for a simple oil change, when I went back to have the problem fixed you denied my claim saying I was 4 days too early but my mileage was good for claim, I find that totally unfair by your company seeing how’s I had a doctor's appointment that afternoon and couldn’t leave the vehicle 🚗 at dealer!
Terence, we understand why this outcome has left you with questions, and we appreciate you taking the time to share your experience. Based on the service records, the tire pressure sensor concern had already been identified while your contract was still within the waiting period. Because the condition was documented before the waiting period was satisfied, the repair was not eligible for coverage under the contract.
If you'd like to go over your claim or have any questions about the waiting period, please contact our Customer Service team at 1-800-587-4612. We'd be glad to walk through the details with you and answer any questions you may have.
Reviewed July 15, 2026
I was looking for general coverage in case the car broke down. It's a 2018 so I was a little concerned about that part. I signed up with CarShield, and I had a great experience. The rep was very polite and helpful. He answered all my questions and gave me a lot of information so I was happy. I like their price and everything that they covered. Their price was better and so was their coverage.
Now that's what we love to hear, Cynthia! It sounds like everything came together just the way you hoped, from the coverage to the price to the service you received. Thanks for taking the time to share your experience, and here's to many worry-free miles ahead.
Reviewed July 15, 2026
I bought a policy from CarShield five years ago for a Hyundai Sonata. The sign-up process was easy. I brought my vehicle to the mechanic shop, and they did file a claim for me. I had to pay a copay, but everything was taken care of.
Thank you for taking the time to leave us a review, John! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.
Reviewed July 15, 2026
Given this was a used car that we got, we wanted to have some additional things covered. We signed up with CarShield and it was relatively inexpensive when you get down to it. The rep was very straightforward and I got all the answers I needed. There were no hidden facts.
Welcome to the CarShield family, Allen! It's great to hear you found the coverage that fits your needs and had such a positive enrollment experience. We wish you many miles of confidence ahead!
Reviewed July 15, 2026
The rep from CarShield that I talked to was good and the signup process was simple and hassle-free. I got bumper-to-bumper coverage for my SUV and the monthly fee is okay. But the deductible is a little higher than I anticipated. So, I intend to keep shopping around.
It's always nice when getting started is easy! We're so glad our representative helped make the process simple and answered your questions along the way. We appreciate your honest feedback about the deductible. If you'd ever like to go over your coverage or discuss your options, just give us a call.
Reviewed July 15, 2026
I googled the top five extended warranties, and CarShield was the second one. Endurance was over the top of them, but Endurance had maintenance packages built in and was a lot more aggressive on the phone for sales, which I did not like. What made me select CarShield was the level of coverage for the price. I have multiple cars, and parts are getting more expensive. A radio now is $3,500 for it. These guys cover it, and that's what I wanted.
My experience with their rep was good. When I called Endurance, they didn't wanna get off the phone with me. They wouldn't let me go. And when they said that if I got off the phone, my price would increase. Whereas with CarShield, I said I need to get off the phone and run some numbers, and the guy that was on the other end said, “That's fine. Can I call you back in 15 minutes?” And I said yeah, and that gave me time to run numbers and think it through before I made the decision. I was so happy with him that my father-in-law signed up a week later with them as well.
Dallas, what a fantastic review! It's great to hear you had the opportunity to compare your options and found the coverage that best fit your needs. We're especially glad our representative gave you the time to make the decision that was right for you. Thank you for recommending CarShield to your father-in-law. If you ever have any questions about your coverage, please don't hesitate to give us a call.
Reviewed July 14, 2026
I had a very good experience with the rep when I called and inquired about their services and was impressed so now I’m a covered member. He went through all the different options and helped me with the best one for my budget.
Thank you for sharing your positive experience, Deborah! We're delighted to hear our representative helped you explore your options and find a plan that fit your budget. We're so glad you chose CarShield, and we look forward to providing you with a great experience. If you ever have any questions, don't hesitate to reach out.
Reviewed July 14, 2026
I have not completely made my mind up yet but the rep made things understandable. Glad I have 30 days but it help with a sense of security if something goes wrong inside.
Juanita, thank you for giving us the opportunity to earn your trust. We're glad to hear that our representative made everything easy to understand and helped provide you with some peace of mind. If you have any questions while you review your coverage, please don't hesitate to contact our Customer Service team at 1-800-587-4162. We're always here to help.
Reviewed July 14, 2026
My car's warranty ran out. I purchased a policy with CarShield and their price is awesome. I love it. I went with them initially because I thought it was the best plan, but now I'm starting to question it. Before, when I was going to the dealer, CarShield paid for everything that they said they would. But in recent years, they have not been paying for anything. For instance, I had some problems with my hoses that were really old. My car is a 2010 model and the mechanic that I used, Hunts Point Auto, said that CarShield would cover the labor, but they wouldn't cover the parts. So, they covered the labor for the mechanic to upgrade my systems with the air conditioning and whatever else there was, but they didn't cover the hoses. So, then it appeared that I paid more out of my pocket than they paid.
These days, whenever I take the car in the shop to get something done, the mechanic says that CarShield won't authorize it. And when we call them, it seems that most of the things are not covered. But if I have the Diamond plan, everything should be covered. CarShield should also investigate the auto mechanic person that I worked with because he claimed that CarShield paid a certain amount, but when I got there, the amount had increased so that I ended up paying at least $1,500 out of my pocket, which was not what happened when I went there to get the job done. This auto mechanic person was a little sleazy.
At the moment, my sensors are all down, so I will be taking my car to the mechanic. But I'm going to use a different mechanic this time, someone who is reputable. I also called CarShield and they told me that this repair was covered. The sensors, the ABS, and all of that, are covered. So, we'll see. They also told me that I should stay with the mechanic when they call because a lot of the mechanics are asking for work that's not necessary or putting in more labor than necessary.
Alfreda, thank you for taking the time to share such detailed feedback. We'd like the opportunity to review the concerns you've shared, including your previous claims, the repair costs, and the coverage provided under your contract. Please give Customer Service a call at 1-800-587-4162 so we can review everything with you, answer your questions, and look into the concerns you've raised regarding the repair facility.
Reviewed July 14, 2026
The sign-up process on the first call with CarShield was mediocre. On the second call, the lady who helped me was spectacular. Sign-up was easy. They also walked through the pricing with me, and I was comfortable with it. So far, their service has been okay. I haven't had to use the service yet, but it seems like it's worth having.
Thank you for sharing your feedback! We're delighted that you had a smooth sign-up experience and found comfort in understanding our pricing structure. It's wonderful to hear that our team could assist you effectively on your second call. Even though you haven't utilized our services yet, we hope the peace of mind you're experiencing continues. If you have any questions or need help in the future, don't hesitate to reach out.
Reviewed July 14, 2026
I would recommend CarShield. Signing up didn't take long. They asked a few questions and got me signed up. They are also a lot cheaper than the other companies that you can get when you buy your vehicle. When you buy your vehicle and you get that plan, that monthly payment stays on there until you get through paying for your vehicle. With CarShield, after you pay for it for so long, then you don't have to pay for it anymore, but you still have it then for so many years after you get through paying for it. They also cover more than the other plans do. If something happens, I just call them, pay a small deductible, and they'll get my vehicle back going.
Amber, reviews like yours make our day! It's wonderful to hear that getting started was easy and that you found a plan you feel good about. Thank you for recommending CarShield!
Reviewed July 13, 2026
I rarely leave negative reviews, but I feel obligated to share my experience with CarShield. I purchased a second vehicle service contract in April because I believed I was protecting myself from unexpected repair costs. A little over a week ago, my vehicle's air conditioning stopped working. I followed the claims process exactly as instructed and met the required waiting period before filing my claim. From the moment I reported the claim, I felt as though I was being treated with suspicion simply because the repair occurred relatively soon after my coverage became active. Although I complied with every requirement, CarShield chose to send an inspector to review the vehicle. The inspector's findings completely contradicted the diagnosis provided by the repair facility, and my claim was ultimately denied.
What disappointed me the most was not just the denial—it was how I was treated throughout the process. Every customer service representative I initially spoke with was courteous and professional. However, after being placed on hold, the tone of the conversations consistently changed. I felt dismissed, judged, and as though the assumption had already been made that I was not being truthful.
As a customer, I expect to be treated with fairness, respect, and professionalism regardless of the outcome of a claim. Unfortunately, that was not my experience. Because of this experience, I have canceled the contract associated with this claim and will also be canceling my second CarShield contract. When you purchase a vehicle service contract, you're buying peace of mind. Sadly, this experience provided the exact opposite. I hope CarShield reviews its claims process and customer service practices so future customers feel heard, respected, and treated fairly.
Lakeisa, we want to assure you that every claim follows the same review process to verify the reported failure and determine coverage under the terms of the service contract. After reviewing your account, your claim was denied in accordance with the terms of your contract, and we understand you have concerns about that decision.
We also apologize that your interactions left you feeling unheard. We appreciate you sharing your experience, as feedback like yours helps us identify opportunities to improve.
If you're open to it, we'd appreciate the chance to talk through your experience with you. Please contact our Customer Service team at 1-800-587-4612, and we'll be glad to answer your questions and discuss your concerns further.
Reviewed July 11, 2026
I had seen CarShield on TV and it hooked me. The company seemed reputable. The rep was courteous when I signed up and I got the warranty for a 2019 Ford F-150. I was told they had unlimited mileage.
Olan, we are thrilled that you chose CarShield to protect your Ford F-150! It's wonderful to know our representative made the process easy for you. We hope you enjoy the added confidence that your coverage provides.
Reviewed July 10, 2026
My car would not start and had to have it towed to dealership. Found out the engine had seized up and would require a new engine. Car shield denied the claim stating that the engine block is not covered. Only if the entire engine requires replacement. Now I will be out $13,500 to replace the engine because Car shield has loopholes to keep from paying,
Virginia, we can appreciate how upsetting this situation has been, especially with such a significant repair. We'd like the opportunity to review the claim decision with you and go over the details of your contract so we can answer any questions you may have about the coverage. Please don't hesitate to contact our Customer Service team at 1-800-587-4612. We'd welcome the opportunity to speak with you and discuss the claim in more detail.
Reviewed July 9, 2026
I haven’t had a problem yet, so I can only review based on customer service. It’s been great so far! I called and they gave me a discount. That was awesome because I’m on a fixed income! We shall see when the rubber hits the road, so to speak.
Wendy, we love hearing this! It's wonderful to know our team was able to work with you and make your coverage a better fit for your budget. When the time comes, we'll be ready to help, and we hope your experience continues to be just as positive.
Reviewed July 9, 2026
STAY AWAY FROM THIS SCAM. They do not support repair shops and the diagnostics that need to be done to find out if CarShield even covers it. I took my vehicle for Transmission and AC (not cooling) issue and checked with Agent day before and was told yes its covered. First of all in majority of Dealers were not accepting saying that they don't accept Carshield but anyway one dealership in North Knox finally accepted which was 70 miles from my home.
I took Car and it needed diagnostic and see where the problem is and Carshield called me to say it's not cover, "You have to pay $1180 for diagnostic and programing. And if that does not fix then we will pay for device but not programing part." AC they said it's need to recharge and use dye and that not covered either. So Question comes what we are paying for. They find small thing to make excuse and deny claim. I called and cancel and Agent (Alia) start raising her voice and trying to scare me that without carshield I will be paying lot more. NO THANK YOU. Can't steal more money from me anymore. I called and cancel the coverage.
Arshad, we understand your concerns and appreciate you taking the time to share your experience. We recognize this was not the outcome you were hoping for. Coverage decisions are based on the terms and exclusions of the service contract, and some diagnostic procedures and related services may not be eligible for coverage depending on the cause of the failure and the contract provisions.
If you'd like to discuss your experience further or have additional questions about your claim or policy, please contact our Customer Service team at 1-800-587-4612. We'd be happy to review your concerns with you.
Reviewed July 9, 2026
I called CarShield then one of their representatives called me. I liked the way he presented CarShield and I signed up my 2014 Lexus ES 350 and 2016 Subaru Forester with them. The contract is very clear, explicit, and easy to understand. My payment is through my American Express card, which they take every month. If something happens, fine. If nothing happens, meanwhile, I paid all that money, and that's how it is, just like any other insurance. I'm not happy about it, but I have to pay it to protect myself ‘cause the cars are getting a little older.
Gennaro, thank you for taking the time to share your thoughts. We understand that having coverage is about preparing for the unexpected, and we're glad you chose CarShield to help protect your vehicles. If you ever have any questions, please don't hesitate to reach out.
Reviewed July 8, 2026
People answering the phone have been great doing the best they with info they were given. What would help would be a way to use the app to get the info needed or via email. I have had to provide information that has nothing to do with my claim for a covered part. If a repair facility sends you a very detailed estimate. Of the work needed to be done why would it take more than 24 hours to get an answer.
Eric, we understand your concerns and appreciate you sharing your feedback about the communication and claims process. Comments like yours help us identify opportunities to improve, including how information is shared with our customers. Please keep in mind that when additional documents or information are received, the review process may take 24 to 48 hours to ensure everything needed for the claim decision has been evaluated.
If you'd like us to take another look at your claim, please contact our Customer Service team at 1-800-587-4612. We'll be happy to review your claim and help in any way we can.
Reviewed July 8, 2026
We heard the CarShield commercials a lot, so I reached out to them to inquire about the expense and how much it was gonna cost to insure a Subaru Outback. I read a few reviews, and people were pleased with it. Purchasing the policy was easy. The reps were straight to the point. They weren't trying to oversell anything. Hopefully, it'd be worth it if I ever have to use it. It gives you peace of mind.
Welcome to CarShield, Lea! We're so glad you chose us to help protect your Subaru Outback. It's great to hear the process was simple and that you felt comfortable with your decision. We hope your coverage continues to give you peace of mind, and if you ever have any questions, please don't hesitate to reach out.
Reviewed July 7, 2026
First off, you need to have actual mechanics to evaluate repairs. If you are a Dodge Ram owner and know a little bit about the issues that comes from them then what I’m about to explain to you is this. There are a few really bad designs on the Cummins 6.7 motor. One is the grid heater and another is the fuel pump. The grid heater has a problem when it heats up. Over time the bolt like to fall off and go in to the number six cylinder and destroy the motor. But the good news is that you can replace this now with a Banks system. It replaces the heater with a coil heater. There is no real modification to this except the coil heater from the bolt. The cost of repairing or replacing a motor is between 10,000 to 15,000. The cost to save from doing this is 1000.
So I got coverage from CarShield for my 2018 Dodge Ram. 6.7 Cummins. I replaced the grid heater to the better Banks coil heater to help me and CarShield from needing to replace a motor. When I replaced this system that very bolt was loose and about to fall off and destroy my motor. So when I had a vehicle break down that involved a fuel line breaking. They denied my clam and cancelled my contract. And what makes it more interesting they never called to tell me, I found out when the auto shop called me to tell me they denied it. When I called I was told it was because of the Banks intake. I explained to them that this was not a modification that would cause more damage to the motor but helped cover the protection better of the motor. They still denied me.
Now just a little insight. Two weeks prior to this I had an exhausted manifold leak and they didn’t want to pay for this either. They never came to look at it. They just said no. I had to write a letter to their higher asking if this is their SOP to just say no without looking at it. With that they reversed their thinking and paid. The times I had to use them for repairs. Once for a 2013 BMW X5 the manifold on the dodge and the fuel line. All three time they tried not to pay. So I strongly recommend to not get CarShield. They use every loophole to get out of honoring their policies. They suck and they suck really bad.
Lance, we appreciate the opportunity to address your concerns. A review of your account indicates the claim involving your Dodge Ram was not eligible for coverage because of the vehicle modification. We also reviewed your previous claim and found that a portion of the repairs for your Dodge Ram was approved in accordance with the terms of your contract. If you have questions about either claim or would like to review how your contract applied to the repairs, please contact our Customer Service team at 1-800-587-4162. They'll be happy to review the claims with you and address any questions or concerns you may have.
Reviewed July 7, 2026
This company is about as sketchy as they come. They’ve already paid out $10million in a lawsuit for being sketchy with their coverage. First of all, I’ve been paying for a car that I didn’t even OWN it was my mom’s car, and it had been totaled well before that!!!! I called to cancel a year ago and was under the impression that I did but based on what the sketchy company says “I didn’t cancel I was calling to inquire about what coverage I had and was supposed to call back to cancel”, yet they won’t send me the actual convo because I have to get a subpoena to hear MY OWN WORDS!!! They have no remedy except for to fix the VIN. No money back, no accountability for their employee getting the wrong vehicle even though I told them plainly what kind of car I owned!!! How absolutely incompetent and deceptive can a company be. I would record ALL convos on your own because this company can’t be trusted.
Cassie, we appreciate the opportunity to address your concerns. Calls are recorded for quality assurance, and a review of your account was completed. During that review, we were unable to verify a request to cancel the contract. The recorded conversation indicates you were considering cancellation, but did not request that the contract be canceled at that time. We understand your concerns regarding your experience. If you have any additional questions or would like to discuss your account further, please contact our Customer Service team at 1-800-587-4162. They'll be happy to review your concerns and answer any questions you may have.
Reviewed July 7, 2026
I had hoped my mechanic would go to battle with our CarShield warranty company but they did not. There was a mis-fire that they could not fix without tearing the heads off the motor, but the warranty company would not give them permission. They kept fighting us, and when I escalated it to a manager the manager said through Carfax they didn't see where we changed the oil every 3,000 miles. Total BS and one of the ways CarSnake gets out of covering a legit claim.
Steve, we appreciate the opportunity to address your concerns. Under the terms of the contract, maintenance documentation may be requested during the claims process to verify the vehicle has been maintained according to the manufacturer's recommendations. If you have any questions about the documentation requirements or how they applied to your claim, please contact our Customer Service team at 1-800-587-4162. They'll be happy to review your contract with you and address any questions you may have.
Reviewed July 7, 2026
Signing up with CarShield was simple. I talked to one salesperson, and he was able to answer all the criteria. He was knowledgeable about the mileage on the vehicle and what I qualify for, and the plan that best suited me. It was an immediate process. There wasn't a waiting period, or they didn't have to check on anything, which was convenient as well. You don't have to wonder and wonder if you're gonna qualify or not. The handbook was well put together. I chose the automatic draft for the payment. It's more convenient. Other than the peace of mind that if you ever break down, you've got towing and whatever assistance that you need. I would highly recommend it.
Welcome to CarShield, Roy! We're thrilled to hear that getting started was such a smooth experience and that our team helped you find the coverage that best fits your needs. Knowing you have added peace of mind and would recommend us to others means a great deal. If you ever have any questions about your coverage, please don't hesitate to reach out.
Reviewed July 6, 2026
Am very happy with my membership of CarShield. Only called to get some information about my coverage. The lady that answered the phone was courteous and helpful, giving me the answer I was looking for.
We're thrilled to hear you're happy with your CarShield coverage, Ivor! It's wonderful to know our team was able to promptly answer your questions. Customer service is our top priority, and we're here to assist you anytime you need further help or information. Thank you for your kind words and for being part of our community.
Reviewed July 6, 2026
They will not cover any vehicle that has had a prior service check, even if not known to new buyer. Every used car in America is going to have some kind of pre-existing condition. Even when there is proof of Bill of Sale. I do not recommend wasting your money on this company. Every used care is going to have a pre-existing condition of some kind.
Mary, we appreciate the opportunity to address your concerns. We'd like to clarify that having prior service or maintenance performed on a vehicle does not automatically make it ineligible for coverage. A review of your claim indicates the determination was based on service records showing the reported issue had been identified before your contract became effective. If you have any questions about how the determination was made or how the contract applied to your claim, please contact our Customer Service team at 1-800-587-4162. They'll be happy to review the claim with you and answer any questions you may have.
Reviewed July 4, 2026
Excellent shopping process, kind salesperson, no pushy BS, fair pricing. Pleased with my experience.
Welcome to CarShield! We're delighted to hear you had such a positive experience and that our representative made the process comfortable and informative. We appreciate you choosing CarShield and look forward to being there whenever you need us.
Reviewed July 4, 2026
CarShield covers a lot of things that most other places aren't covering. I signed up and have been with them for about four months. I've had my 2021 Mazda CX-9 covered. So far, I've had a good experience. The guy was really helpful on the phone when I called and got set up. I felt like I got a decent deal with him. He seemed to try to get me the best deal he could for what I could be offered. He let me know my options. The coverage options were good. I like that it does the crucial components of our cars. A lot of places don't cover that, and those are usually the things that go out, and they're really expensive, and you can't afford them all at once at a certain time.
Darren, we absolutely loved reading your review! It means a lot to know our representative took the time to help you find a plan that worked for your needs instead of rushing you into a decision. We hope your coverage gives you the confidence to enjoy your Mazda for many miles to come.
Reviewed July 3, 2026
They were very friendly and very informative on what I asked about what all they covered and went over it all and was very polite and patient with me and my questions.
Thank you for sharing your positive experience, Teressa! We're delighted to hear that our team was friendly, informative, and helpful in answering your questions. Your satisfaction and ability to feel comfortable during your inquiries mean a lot to us. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reviewed July 3, 2026
I saw CarShield’s advertisements all the time, and I had also seen Endurance, but CarShield gave me a decent price. The sign-up process went quite well. The young man answered my main question about how much I was gonna pay each month, and we selected the coverage together. I can't complain about the price. If it were $300 or $400 a month, that would be different, but my plan is about $100 and change a month.
James, we're thrilled to hear about your positive experience with CarShield! It's wonderful that the sign-up process was easy and that you found a plan that works well for your budget. Thank you for choosing CarShield. We’re eager to continue providing you with exceptional service and peace of mind. If you have any other questions or need assistance, feel free to reach out.
Reviewed July 2, 2026
My mom had CarShield when she had a car when I was young. When she had her transmission replaced, they got her car in and out the shop. They even got her in the rental too. Not long ago, I was buying older model cars and I was looking for an extended warranty for the engine, transmission, head gaskets, radiators, other major components and internal parts. I signed up with CarShield and my experience with them was great. The customer service was very friendly. Anytime I felt I had a issue with the payment, they were able to either extend it or give me some type of discount or promotion to make it easier for me to pay.
I would really recommend CarShield but would let others know that when signing up for their plan, read the plans and go through what they wanna sign up for. Don't just sign up for anything because when you sign up, you have to drive a certain amount of miles or have the policy for a certain amount of time in order for the warranty to even work. Though I didn't have the problem with that, I ended my service with CarShield because I recently purchased a newer vehicle, and it comes with bumper-to-bumper warranty from my dealer.
What a wonderful experience to share! It's especially meaningful to know your family's positive experience with CarShield gave you the confidence to choose us for your own vehicle. We're grateful for your recommendation and appreciate your thoughtful advice to others about taking the time to understand their coverage options. Thank you for placing your trust in CarShield, and we wish you all the best with your new vehicle.
Reviewed July 2, 2026
It's been years since I bought CarShield, and the price and coverage were what made me interested. Signing up with them was easy. They explained the type of coverage I was getting. I got the Platinum at that time, and it served me well for the vehicle that I had it on. I had multiple issues over the years of having the vehicle, and it went through the coverage process with the dealer, and they paid for it. I am very satisfied with CarShield.
Bryan, there's nothing more rewarding than hearing your coverage continues to deliver value over the years. We're grateful for your trust and are delighted CarShield was there when you needed it most. Thank you for sharing your experience.
Reviewed July 1, 2026
I applied for CarShield, got it, and paid for it. The signup process was simple. I'm a little concerned with them because they're not charging me anymore than 100-some dollars a month, but they put me on some kind of deal where they won't pay for anything for six months. It's got a big deductible on it and I don't know why the hell they did that. I've never had a claim on a vehicle. I'm 85 years old and never had a claim. I don't intend to have a claim now unless something happens. I've never had an accident. The plan's fine. It's just that they won't cover anything for so many months. If I have a claim, they're going to charge me a bunch of money. I'm paying $116 a month. The only satisfaction I've got is I've got coverage in case I have a major breakdown, but my car's in tip-top shape.
CarShield did good. I went to three different companies, and I ended up with CarShield because they had a better deal but all of them were reasonable. I'm paying CarShield $111 for nothing. To me, I'm just throwing away $111, but I've got the money. The policy seems to be good. If they aren't up to par when I have to use it, then I'll cancel them and get somebody else.
Carlon, we appreciate you sharing your concerns regarding the waiting period and deductible. These provisions are outlined in the terms of your contract, and we want you to feel confident in your coverage and understand how your plan works. If you'd like to review your contract in more detail, please contact our Customer Service team at 1-800-587-4162. They'll be happy to walk through your coverage with you and answer any questions you may have.
Reviewed July 1, 2026
My salesman Michael, he was great, very caring and engaging, personal. Perhaps too personal that he has been caught in a disturbing lie. As if he had worked so to give me a retired disabled, 19-year dialysis and 3 time breast cancer survivor a big deal at 99.00, till my daughter came in and researched, and they start at 99.00; then she was like, "See what else he could be lying about?" I really need the Car Shield, but can they do something real to help me?
Dana, we appreciate you taking the time to share your experience. Coverage plans and pricing are based on the specific details of each vehicle, including factors such as the year, make, model, and mileage. After reviewing your account, we do see that your representative was able to apply a substantial discount to your policy. If you have any questions regarding your coverage or pricing, we encourage you to contact our Customer Service team at 1-800-587-4162. They will be happy to review your account with you and answer any questions you may have.
Reviewed July 1, 2026
Signing up with CarShield was easy. I had automatic withdrawal for payments every month. I just set up the account, and they took the money monthly from my account. CarShield is a good thing to try. For me, it looked like there is no risk. I don't use it yet, but I believe it's okay.
Welcome to CarShield! We're glad to hear getting started was quick and easy, and that setting up your account was a smooth process. Thank you for sharing your experience. When the time comes that you need your coverage, we'll be here to help every step of the way.
Reviewed June 30, 2026
The representative was truly knowledgeable of Car Shield policy. He knew what to asked me, and like what day was vehicle towed into Natchez transmission pro? I told him vehicle was towed in on June 22nd.
Thank you for sharing your experience, Denzell! We're glad to hear that the representative was knowledgeable about your CarShield policy and helped with your towing query efficiently. Your satisfaction is important to us, and we're here if you have any further questions or need assistance.
Reviewed June 30, 2026
I have never had CarShield. Now signed up for their emails yet I get daily emails from them. Dispute my numerous attempts to block them and report spam. This business is beyond sketchy!! Beware!!
Pamela, we apologize for the frustration this has caused. Please contact our Customer Service team at 1-800-587-4162 so we can review your information and update your communication preferences. We appreciate you bringing this to our attention and look forward to helping resolve the issue.
Reviewed June 30, 2026
I have had this policy for 4 years. This tear my car had a problem and I too it to the dealership. When Carshield got their quote for $5,600 they refused it and said they would onle pay $3,200/-. I asked them where I should take the car. They sent me to another shop that offered to do the repair for $3,200 which they also refused and only paid $1,600. I had to pay the rest out of pocket. This is a SCAM. DO NOT USE THEIR POLICY.
We recognize the concerns you've raised regarding your claim and the repair costs. We encourage you to contact our Customer Service team at 1-800-587-4162 so we can review your claim with you, provide a detailed breakdown of the authorized costs, and explain how the contract applied to your repair. Our team can also answer questions about the claims process, discuss the payment determination, and address any concerns you may have. We'd welcome the opportunity to review the claim with you in greater detail.
Reviewed June 30, 2026
CarShield is a PISS POOR COMPANY! They take my money, however fail to provide the customer service that they advertise. If you own a GMC vehicle, you’re wasting your money with CarShield. GMC in Springfield, Missouri stated they don’t accept CarShield because they are too hard to do business with. Apparently this is the standard across the board with most reputable GMC Dealerships. I will be contacting all required agencies to report CarShield false advertising and information!
Rudy, we appreciate the opportunity to address your concerns. Like many vehicle protection and insurance claims processes, repairs require documentation from the repair facility so the Claims Department can verify coverage, review the diagnosis, and authorize eligible repairs in accordance with the terms of the contract. We recognize that repair facilities may have different processes, but our goal is to review every claim accurately and consistently while ensuring customers receive the benefits available under their coverage. If you'd like to discuss your experience or have questions regarding your claim, please contact our Customer Service team at 1-800-587-4162. They will be happy to review your concerns and assist you further.
Reviewed June 30, 2026
The sign up process was simple. The rep that I dealt with was a good help. He explained everything. I was impressed with his attitude. If anything happened, my car is covered.
Thank you for sharing your positive experience, Frances! We're happy to hear that the sign-up process was smooth and that the representative provided clear and helpful explanations. Knowing that your car is covered gives valuable peace of mind, and your satisfaction reinforces our dedication to exceptional service. If you need further assistance or have any questions, feel free to reach out.
Reviewed June 30, 2026
The reps of CarShield were well-spoken. They went right on to explain the policy to me word for word about everything. Their price is good as well. I’ve been with them for six months now, and I haven’t filed a claim yet.
Tavasa, we're delighted to hear our representatives were clear and informative with policy details and that you find the pricing appealing. It's great to know you've been satisfied during your time with us, even if claims haven't been necessary yet. We appreciate your trust and look forward to providing continued support. If you ever have any questions, please feel free to reach out!
Reviewed June 29, 2026
The Carshield team will shop for cheap car parts and NOT approve the quality car parts the auto shop chooses. Therefore, they are VERY limited on what they will cover - leaving you with the majority of the bill. I am very disappointed and I am out of pocket a lot of money. I am going to try Endurance.
Sasha, we recognize this was not the outcome you were hoping for, and we appreciate you sharing your feedback. Per the terms of the contract, covered repairs may be completed using new, used, or remanufactured parts of like kind and quality. If you would like a detailed breakdown of the costs associated with your claim, or have questions regarding how the contract applies to your repair, please contact our Customer Service team at 1-800-587-4162. They will be happy to review the claim with you and discuss your concerns in greater detail.
Reviewed June 29, 2026
I'm interested in Carshield's coverage 'cause I got a 2014 vehicle that could be subject to something breaking. I signed up and the process was good. The policy activates within a certain mileage and time frame. Signup is always easy with these car companies. It's when someone tries to collect is the issue. I haven't made any claims yet, so we'll see how that goes.
Richard, thank you for allowing CarShield to help protect your vehicle. We're pleased to hear the enrollment process was smooth and easy to understand. We appreciate you sharing your experience, and when the time comes that you need your coverage, we're committed to being there for you. If you ever have any questions about your plan, we're always happy to help.
Reviewed June 29, 2026
I just got CarShield. Signing up was easy. I talked to their guy and he went through it really quickly, but it was easy to understand. There's a process in place. You have to drive so many miles before your policy is activated so you don't get scammers and things. I thought he was good. They quickly turned everything around. I feel like, when I called, he did a good sales pitch too. I paid 180. He gave me a couple of discounts in there because I didn't have the 75,000 miles. I was under that. I feel like the price is reasonable.
I have an Audi and I don't have a lot of miles. I don't drive a lot on it and my extended warranty was up at 75,000 miles. The whole thing's electronic. Having this coverage is like a relief for me because I don't know stuff about cars. So, the fact that they cover a lot of the stuff is important to me. One of my biggest fears is breaking down on the side of the road, but my car insurance has the towing service. CarShield does, too. I got double, so I'm good.
Janetta, welcome to CarShield! We're delighted to hear your representative made the enrollment process easy to understand and helped you find a plan that fits your needs. It's great to know your coverage gives you added peace of mind, especially with your Audi. If you ever have any questions about your plan, please don't hesitate to reach out. We're always happy to help.
Reviewed June 28, 2026
Our car is four years old now. I didn't want a dealer warranty. We figured we'd try CarShield. Signing up was easy. The people were knowledgeable and very friendly. We were approved right away. If anything goes wrong, we'll have coverage for it. But it was said we had to pay at least one month before it would become active.
James, we're thrilled to have you as part of CarShield! Thank you for sharing your experience. If you ever have questions about your coverage, we're only a phone call away.
Reviewed June 28, 2026
Signing up with CarShield was easy. I was with a rep. I now don't have to worry about my vehicle. If I have to make a phone call, my vehicle will be fixed. And I will not be without a vehicle because I have the insurance for the rental car as well.
Tim, welcome to CarShield! We're so pleased to hear the enrollment process was easy and that you have peace of mind knowing your vehicle is protected. Thank you for sharing your experience. If you ever have any questions about your coverage, please don't hesitate to reach out.
Reviewed June 27, 2026
My son told me to choose CarShield and when I signed up, the rep who assisted me was fine. It wasn't a bad experience. I had their policy for a week, but because of the price, I no longer have it.
Monique, thank you for giving CarShield a try and for sharing your experience. We're pleased to hear your enrollment process went smoothly, even though the coverage ultimately wasn't the right fit for your budget. We appreciate the opportunity to have served you and wish you all the best moving forward.
Reviewed June 27, 2026
I’ve been with CarShield for two years now, and so far, my experience has been good. As far as when you go into the program, their customer service seems to be pretty fair. Their price is very good, as well. I would recommend them.
Your recommendation truly means a lot to us. Thank you for trusting CarShield over the past two years and for your kind words about our customer service and value. We appreciate having the opportunity to help protect your vehicle and look forward to being there whenever you need us.
Reviewed June 26, 2026
I have been with Carshield for 6 years. I need some repairs done on my vehicle and they will not cover the repairs. They are a complete ripoff. If you are looking for a extended warranty do not use this company.
Lee, we can certainly understand how discouraging this must have been, especially after being a CarShield customer for the past six years. A review of your recent claims indicates the repairs involved components that were not listed for coverage under the terms of your contract.
We want you to feel confident in your coverage and have a clear understanding of what your plan includes. We'd welcome the opportunity to review your contract with you in detail, explain how it applies to your recent repairs, and answer any questions you may have. Please contact our Customer Service team at 1-800-587-4162. They will be happy to review your coverage with you and discuss your concerns in greater detail.
Reviewed June 26, 2026
CarShield's rep did a good job. He explained everything. He answered all my questions and I ended up going with the product. It was a good experience.
Thank you for choosing CarShield, Brad! We love hearing that our representatives took the time to answer your questions and help you feel confident in your decision. If you ever have questions about your plan, please don't hesitate to reach out.
Reviewed June 26, 2026
I always tell people to go to CarShield. I've sent out probably 15 people already. Getting signed up with CarShield is simple. Their customer service is pleasant. So far, for the price and what I was paying for my warranty, it was a no-brainer. I like the convenience of having it right now. I like not having to pay the exact full amount for something that's going to continue to decrease in value.
Gregory, a recommendation like yours is the highest compliment we could receive. Knowing you've referred so many friends and family to CarShield truly means a lot to us. Thank you for your continued trust and support. If there's ever anything we can do for you, please let us know.
Reviewed June 25, 2026
Very friendly and extremely professional. Representative took their time to explain everything.
Thank you for the positive feedback, Rose Ann! We’re delighted to hear that our representative was friendly and professional while fully explaining the details. Taking the time to ensure understanding is important to us. We appreciate your kind words and look forward to providing you with excellent service in the future. Thanks for choosing us!
Reviewed June 25, 2026
The CarShield rep was very pleasant and helpful. She answered my question. But the cost of the coverage didn't add up for the package that I was getting. It didn't meet my needs, so I ended up not getting the coverage.
Thank you for considering CarShield, Doris. We're happy to hear your representative was pleasant, helpful, and took the time to answer your questions. While our coverage wasn't the right fit for your needs this time, we appreciate you giving us the opportunity to earn your business. If your needs change in the future, we'd be happy to answer any questions you may have.
Reviewed June 25, 2026
Signing up with CarShield was fine and easy. I've used CarShield before. We were just coming back. My Cadillac is out of warranty, and I needed to get it into a plan that, if something happens to it, it’s covered. I like that their price is very reasonable and they’re very easy to work with. I would recommend them.
Welcome back to CarShield, Tammy! We're thrilled you found our plan easily accessible for your Cadillac and that the coverage suits your needs. It's rewarding to hear our pricing and service have previously created confidence and that you'd recommend us to others. We appreciate your continued trust and look forward to ensuring your peace of mind. If you have any questions or need assistance, feel free to reach out.
Reviewed June 25, 2026
In 2013, I bought my first BMW. The guy who sold it to me at the dealership told me to look for an extended warranty because these cars are problematic. He straight up told me he has a BMW as well and he has CarShield, which he loves. He recommended CarShield to cover me for any problems down the line. I went ahead and did that, and six months later, the car ran hot on me. I was freaking out because I didn't know what to do, or the engine was going to cost four grand. I forgot that I was paying CarShield on auto pay. Then I got a letter in the mail about them, so I called them, and they spent about 10 grand giving me a brand new engine. I'm still driving that BMW to this day.
I love CarShield. The representatives have been good. They told me I can take it to my own shop or take it to the dealerships. Kelly told me to take it to BMW where they'd put me in a loaner vehicle while they were fixing my car. That was the best thing that she could have done that day. They put me in a convertible BMW, and I didn't want to give it back.
CarShield is definitely worth the price. As long as you keep your maintenance receipts, CarShield is good. I also like the fact that they double check everything. They're big on customers trying to scam them. They're well-aware and updated with the vehicles. It has been a remarkable experience with CarShield and I'd tell others to go ahead and sign up their vehicle with them. I have my best friend's mom who signed up years ago as well. She also has a BMW and they have been the best thing for her. I'll get a text message every six months about her claim being initiated.
Wow, what an incredible experience to read about! Knowing CarShield was there when you needed it most and helped keep your BMW on the road all these years later truly means the world to us. We're so glad Kelly helped make a stressful situation a little easier, and we're grateful for your continued trust over the years. Your recommendation and the confidence you've shown by referring friends and family are compliments we never take for granted. Thank you for sharing your experience with us. We'll be here whenever you need us.
Reviewed June 24, 2026
He was very nice and knowledgeable when delivering the product he was selling. He answered questions clearly and made the entire experience pleasant and professional.
Thank you for sharing your positive experience! We're thrilled to hear that the delivery process was handled smoothly and that our representative demonstrated both friendliness and expertise. Your satisfaction is important to us, and we look forward to the opportunity to serve you again.
Reviewed June 24, 2026
They do not support repair shops and the diagnostics that need to be done to find out if CarShield even covers it. I did not charge a customer for diagnostics when they said they had CarShield thinking that CarShield would cover the diagnostics no matter if they covered the damage. Not Professional IMHO. I would not recommend any of my customers to get it...
Brian, we appreciate you sharing your feedback. Our relationships with repair facilities are important to us, and we value the role they play in helping our customers through the claims process. Without a contract number or claim information, we're unable to review the specific situation or provide details regarding the claim. Claim determinations, including any applicable coverage, are based on the terms of the contract, the components listed for coverage, and any applicable exclusions. We appreciate you taking the time to share your experience with us.
Reviewed June 24, 2026
I've been with Carshield for about four months. I have a used vehicle that manufacturer's expired, so I looked at protecting myself. I overheard from people that Carshield is a good company and ended up signing up, then I printed the handbook myself from an email. The extended warranty and then the insurance company are good until someone needs it. I work at a mechanical shop as a service writer and I had a bad experience with Carshield last week about a claim for a customer. Now I'm thinking to either keep it or get rid of it.
Thank you for sharing your experience, Arnie. We're pleased to hear the enrollment process went smoothly and that you were able to access your contract information. We also appreciate you sharing your concerns based on your recent experience. We understand how that could influence your perspective. Claim situations can vary depending on the vehicle, the cause of failure, the coverage selected, and the terms of the individual contract. If you have any questions about your own coverage or would like to review your contract, we encourage you to contact our Customer Service team. They will be happy to review your plan with you and answer any questions you may have.
Reviewed June 24, 2026
I heard about CarShield on television. I recently moved from Canada, so it was new information. I have two cars, so I was interested. I called the number I got off the television and talked to somebody and gave them the information that they asked for. One of my cars, I would not have been able to give them the mileage, because it had a dead battery. I don't drive it very much. And I don't know if they need that, but I have since gotten a battery for it. I like that I wouldn't have to worry about finding the right person to do the right job or how much it costs. Because I don't know cars. I don't know what a repair ought to cost, any of those things. However, they said that they would send me a card, but I haven't received one. I did get an email welcoming me, but it was welcoming me and wanting me to sign up my house.
Tamara, welcome to CarShield! We're pleased to hear the enrollment process was easy and that your representative helped answer your questions. We also appreciate you letting us know about not receiving your membership card. If you have any questions about your account or would like assistance with your membership materials, please contact our Customer Service team. They will be happy to review your account and assist you.
Reviewed June 24, 2026
My experience with CarShield has been fine. I like the price of CarShield. I’ve been with them for a few months now, and it was easy to sign up. Everybody was friendly, and it went very well.
Thank you for sharing your positive experience with CarShield, Anne! We're delighted you found our pricing appealing and the sign-up process simple. It's wonderful to hear our team made you feel welcome as a customer. If you have any questions or need assistance in the future, we're here to help.
Reviewed June 23, 2026
I am so pleased to be part of Car Shield. on several occasions they came through with help. Once asked if they knew of a shop that took Carshield in my area within minutes I had the answer. Another time was when my life was turned upside down and I had to make important decision. Yep they helped me through that too... The man on the other end leaned in with compassion and solutions. He took my stress level down about 8 knots. I am so pleased with CarShield.
Thank you for sharing your experience with CarShield, Deborah. We're thrilled to hear our service has been supportive during crucial times and that our representatives provided practical assistance when you needed it most. Your decision to trust our program means a lot to us, and we're pleased to be a part of reducing some of the stress involved. Should you need further support, please feel free to reach out. Safe travels, and thank you for choosing CarShield!
Reviewed June 23, 2026
I've done two claims with CarShield, and they’ve always done it. I had no problem with anything. One claim had something to do with a leak with the oil thing for the engine, and that wasn’t a problem. The claim process took about two days.
Thank you for sharing your positive experience with CarShield. We're delighted that both claims were handled promptly and smoothly. Continually providing excellent support, just as you described, is our main priority. Please contact us anytime if we can assist you further.
Reviewed June 23, 2026
I’ve been with CarShield since February of this year. I usually do the maintenance on my vehicles myself. But I'm an older mechanic, and some of these new vehicles I haven't studied up on systems, so I needed something. And where we bought the car, they had an offer of an extended warranty. I decided to shop around and see other available programs, and CarShield was one of the companies that I checked out, and it just happened to be that the person who was helping me was very informative. I ended up stopping my search right there 'cause essentially, the way that the lady who was helping me out answered all my questions made me feel comfortable that I was getting a good product. I got the handbook as well. And there are a couple of cards that came with it; I can leave them in the wallet or the vehicle.
The whole situation so far has been a good experience. Everything's been pretty well-organized. I like the fact that the price for the coverage isn't something every single month. I'll be done paying for it after a period of time. It's not something that is going to be a payment or a fee for the life of the vehicle. And it seems like, comparing it to other products that I compared to- the manufacturer, the place where we bought the car, and CarShield- CarShield had the best plan as far as price, coverage, and length of coverage. I've had an excellent experience with them so far. I have recommended them to others as well.
Thank you for sharing your positive experience with CarShield! We're happy to hear you found peace of mind thanks to our informative representative and well-designed coverage options. It's great knowing you've been pleased with the organization of our program and our pricing structure. We're grateful for your recommendation to others as well. Should you have any questions or need support relating to your coverage, please don't hesitate to reach out. We're always here to help!
Reviewed June 23, 2026
I saw the ads for CarShield. I called the 800 number and got signed up. I've got an older pickup, and almost every car that we've ever owned in our life had to have work done after the warranty is done. My experience with the rep was pretty cut and dry. I was hoping she'd give me a little bit better break as an old guy, but we were good. She answered everything I had and pointed me in the right direction. I'm hoping the policy covers whatever problems I ever run into. So far, I haven't run into any. It's like any insurance: you hope you never have to use it, but if you do, you hope it's there. I wish the price would be a little bit lower, though. ‘Cause I was on CarShield, then I had read some negative things about them, so I quit for five days. Then when I re-signed up, my price jumped a little bit.
Michael, welcome back to CarShield! We're pleased to hear your representative took the time to answer your questions and help you find the coverage that was right for your vehicle. We also appreciate your feedback regarding the pricing of your policy. If you have questions about your premium or would like to review your account, we encourage you to contact our Customer Service team at 1-800-587-4162. They will be happy to review your account with you and answer any questions you may have.
Reviewed June 22, 2026
I just filed a Better Business Bureau complaint about the unacceptable handling of my extended warranty claim with CarShield/American Auto Shield. When my vehicle went into limp mode, I contacted CarShield and initially received what appeared to be helpful support. However, once my repair facility submitted the estimate, CarShield/American Auto Shield attempted to nickel‑and‑dime the shop and ultimately approved only $296 of a $700 repair, leaving me responsible for the remaining balance plus my $250 deductible.
They also delayed approval for several days, forcing me to pay $43.67 per day for a rental vehicle. After 10 days, I paid $450.44 in rental fees, yet they reimbursed only $315.28, falsely claiming that certain fees were not covered—even though the invoice clearly shows a simple 10‑day rental plus tax. They later stated they only cover 7 days of rental, despite the fact that their own delays caused the extended rental period. I am requesting reimbursement of the remaining $135 that I am rightfully owed.
Marjorie, we understand you have questions regarding both the claim payment and rental reimbursement. Rental benefits are provided in accordance with the terms of the contract, which in this case provide coverage for up to seven days of rental assistance for the repair. A review of the claim also indicates there were differences between the repair facility's parts and labor charges and the pricing verified through the nationally recognized labor and parts guides used during the claims process. Situations like this can occur when a repair facility is not willing to negotiate pricing within those verified amounts. For a complete review of your contract, claim payment, rental reimbursement, and how the contract provisions applied to your claim, please contact our Customer Service team at 1-800-587-4162. We'd be happy to review the details with you and answer any questions you may have.
Reviewed June 22, 2026
I bought a used car in December of last year and it had a 30-day, 50-50 warranty. I figured I needed to get some type of coverage once that ran out and that was what I did with CarShield. Their sign-up process was cool. At first, when I spoke with the representative, their policy was pricey at $200 and I really couldn't afford it. My car was already costing me almost $800 a month, so with that, CarShield, and insurance, it was way out of my budget. But as we kept on talking, she ended up lowering the monthly payments to where I could afford it, which was 160. That was still a little steep for me, but for what CarShield is covering, I thought it might be worth it, because anything could happen in the future. So we ended up getting it down to 164.
Then, she went down the line about what the policy covered, about the electrical system, the transmission, the engine, and a lot of things that I didn't think warranties cover and that I haven't really heard of. It made me feel a little comfortable with getting the policy. She also said they cover roadside assistance and the rental car. She made me feel at ease and she was very nice. Having CarShield gives me a peace of mind knowing that, if something goes wrong, they got your back.
Christopher, welcome to CarShield! We're so pleased to hear your representative took the time to review your coverage options, answer your questions, and help you find a plan that fit your budget. Knowing you have peace of mind and feel confident in your coverage is exactly what we hope for. If you ever have any questions about your plan, please don't hesitate to reach out. We're always happy to help.
Reviewed June 22, 2026
I signed up for the bumper-to-bumper coverage with CarShield four months ago, and the process was easy when I needed to file a claim. My iPad went out in my car, so I called them and told them what happened. They asked me where I wanted to take it, because it had to be taken to an approved dealer, and I told them where I was taking it. The dealership had to do a replacement and CarShield took care of it. I recommended them to my daughter because things are going to break down, and they're willing to pay for the repairs. Its biggest benefit is not having to pay out of pocket when something breaks down. I pay them about $100 a month, which is fine.
Mark, there's nothing more rewarding than hearing your coverage was there when you needed it. We're thrilled your claim was handled smoothly and that you had such a positive experience. Your recommendation to your daughter is a compliment we truly appreciate. If there's ever anything we can do for you, please let us know.
Reviewed June 22, 2026
CarShield was more comprehensive between the two companies that I had researched and when I signed up with them, the process was easy. I have three different policies as each car has a separate one and they explained what different packages were available for each. They also told me there was a certain criteria of time and mileage prior to my car being available for a warranty coverage. But when it came to their claims process, they were terrible and the coverage wasn't as advertised.
I had a transmission replaced by CarShield three years ago. It took over a month for them to find the part, approve the part, and for the repair company to complete the process. It was over a month from when I called to start the claim to when I got my car back. At first, they wanted receipts for everything. I told them that the transmission went out on my car, so I couldn't drive it. I towed it from my house through AAA to the repair shop and they wanted verification of my AAA membership, which made zero sense. They made me jump through so many hoops, then they had to keep sending somebody out every time. When the shop would call them, it would take three days for somebody to come back out and reassess it. At the end of the day, I ended up having to come out of pocket because what the shop charged wasn't the book that CarShield used.
Then, the exhaust manifold went out on another vehicle of mine which was an older vehicle. CarShield said there was too much rust and that they wouldn't cover the $1,500 job. But I live in New England. We have salt and we have weather issues, so that's a natural thing. Aside from that, about a month ago, my transmission went out on the same vehicle that they repaired three years ago. Again, it took a month for my vehicle to be fixed and I ended up paying out of pocket because the CarShield and the shop didn't match in terms of pricing. CarShield also provided another refurbished transmission for my vehicle. So if a friend is thinking about joining CarShield, I'd tell him to shop around.
David, thank you for taking the time to share such detailed feedback. We understand the delays you experienced during the claims process and apologize for the inconvenience. Major repairs, such as transmission replacements, often require additional verification, diagnostics, and estimate reviews before a claim decision can be completed. Timelines can also be impacted by the exchange of information between the Claims Department and the repair facility, including the submission of required documentation and repair details needed to continue the review process. Regarding the exhaust manifold concern, rust and corrosion are exclusions under the terms of the contract and are not eligible for coverage. We'd welcome the opportunity to review your claims in greater detail and address any questions or concerns you may have. Please contact our Customer Service team at 1-800-587-4162, and we'd be happy to assist.
Reviewed June 21, 2026
I went with CarShield because I know someone who is using it and had a good experience. The rep who got me set up was good and was able to answer my questions. The rep also gave me options.
Ramona, thank you for choosing CarShield after hearing about a positive experience from your acquaintance. We're glad to hear our representative provided helpful answers and options that met your needs. If you have any further questions or require assistance, please feel free to reach out. Welcome to the CarShield family!
Reviewed June 21, 2026
I have seen people speaking about having a really good experience with CarShield and having their things fixed. Since I needed something that would not have me go through the wringer, rather than just help me fix what I needed to get fixed, I chose to go with CarShield. The lady that I spoke to was really kind and she explained everything down to the T. So I was very comfortable with acquiring the policy at that time. So far, while I have not had anything that greatly affected my vehicle - just minor stuff - hopefully, when the time comes, everything will be fixed accordingly. One time, my car was in the place and CarShield denied the claim because they said it was a pre-existing condition. But it is what it is and other than that, things have been great with them. Compared to others, their price is pretty decent, too.
Precious, thank you for sharing your experience! We're glad to hear your representative took the time to explain your coverage and made you feel comfortable with your decision. We also appreciate your comments regarding your previous claim and are pleased you've continued to have a positive experience overall. If you ever have any questions about your coverage or a future claim, please don't hesitate to reach out. We're here to help.
Reviewed June 21, 2026
I canceled CarShield. They didn't cover one of my cars, that I had, and I had to sell that car because I couldn't afford it. It took a while for them to answer. Then, to get a hold of someone why it got denied was hard.
Belanna, thank you for sharing your experience. A review of the claim indicates that the claim was denied due to a pre-existing condition, which is an exclusion under the terms of the contract. We understand this outcome had a significant impact on your situation, and we apologize if there were difficulties obtaining information regarding the claim decision. We appreciate the time you spent with CarShield and wish you all the best moving forward.
Reviewed June 20, 2026
The last day of my probation, my car broke down. I didn’t know my warranty was guarantee. I was worried didn’t know what to do with my my Jeep Cherokee need a engine and I did not have the money and I did not know CarShield will cover me, but they did my heart busted open wide and happy because I didn’t have the money they came out to inspection on my engine and I was approved thank you
Shelton, thank you for sharing your experience! We're so happy to hear that CarShield was there for you when you needed it most. Unexpected repairs can be stressful, especially when they happen at a difficult time. Knowing that your coverage was able to help with your Jeep Cherokee and provide some peace of mind is exactly why we're here. Thank you for trusting CarShield, and we wish you many miles of worry-free driving ahead.
Reviewed June 20, 2026
Don't waste your money. I paid this company for 3 years without a claim. First time I put a claim in they denied it. They count on new money coming in because so many customers cancel their deal. If Blake Shelton really knew about this company I don't think he would be doing their ads.
Tom, thank you for taking the time to leave a review. We’re currently unable to locate your account, but we would welcome the opportunity to review your situation. Please respond with your contract number or contact our Customer Service team at 1-800-587-4162 so we can assist further.
Reviewed June 20, 2026
CarShield's rep knew what he was talking about and their sign-up process was easy. I went with them because compared to the other provider I was looking at, their price was better. It's cheaper when you get more for your dollar. I've had CarShield for the last two years and I would encourage others to see what they could do for them.
Thank you for your fantastic review! We're delighted to hear that the sign-up process was smooth and our pricing suited your needs. We appreciate your recommendation and your trust in CarShield over the past two years. If you have any questions regarding your coverage, feel free to reach out. Your satisfaction remains our top priority.
Reviewed June 20, 2026
I had used CarShield in the past, and I had an incident and they were very helpful. The place did most of the calling. I had some interaction with CarShield about whether it was covered or not, but they did in the end. CarShield is a reputable company and I had a good experience with them. It's protection against a large expense.
Thank you for sharing your experience with CarShield, Charles! We're glad to hear we could be of assistance and that you found our service reliable and helpful during your claim process. It's great to know that the protection provided brought you peace of mind. If you have any future inquiries or need support, please don't hesitate to reach out. We're always here to assist you!
Reviewed June 20, 2026
I've had a bad experience in the past with a vehicle, something that we had to pay $6,000 for a transmission. So, we got this newer vehicle, and we wanted to put an extended warranty on it. We went with CarShield, and they were really good and thorough. They did well when I signed up with them. It was an easy sign-up process too.
Danyell, thank you for choosing CarShield to safeguard your new vehicle. We're pleased to hear that the sign-up process was seamless and our service met your expectations. Taking a proactive step with an extended warranty can bring peace of mind, and we're here to ensure your experience maintains this consistent level of satisfaction. If you have any questions about your coverage or require further assistance, we're here to help at any time. Welcome to the CarShield family!
Reviewed June 19, 2026
I was in the market for an extended warranty on my 2018 Maserati and I contacted Car Shield to provide a quote. The customer service was outstanding. The people were very nice and knowledgeable and extremely respectful. Unfortunately, for me car shield does not offer coverage for that level of vehicle so I was forced to go with a different company which was Endurance, which does offer protection for a high-end vehicles. If you have a standard type vehicle car shield is definitely worth you given a opportunity to earn your business and if you have a higher and more expensive type vehicle endurance warranty will be a company that has the ability to cover the car and its costly repairs.
Michael, thank you for taking the time to share your experience. While we're sorry we weren't able to provide coverage for your Maserati, we're delighted to hear that our team provided you with knowledgeable, respectful, and outstanding service. We appreciate your kind words and your recommendation. We wish you the very best with your vehicle and thank you for considering CarShield.
Reviewed June 19, 2026
CarShield didn't appear as though they were experienced sellers because there were questions that should have been asked that they did not ask. I have an issue going on now, and they wanna bring those things up today that they should have asked me back then. However, they failed to do so. They acknowledged that they failed to do so. But at the same time, I'm getting blamed for it, and they are taking me through the ringer to fix my car.
The motor ended up malfunctioning on the vehicle to a point where it's locked up. When CarShield sold me the warranty, they asked me questions about the engine, which they should have sent someone over here to check the engine out or check the whole car out before they gave the warranty. They still covered it with no problem, like everything is gonna be good. But now there's a problem, and they're trying to do crawfish on fixing it.
In fact, they have been on inactive status because they're trying to crawfish on it, along with the fact that I have a warranty booklet telling me everything that it covers and does not cover. With the thing that needs to be covered, they're trying to say that they don't cover, even though the book is saying they do cover it. So, the adjuster reached out and said, “Well, we didn't write the warranty. We just failed the warranty. So, we're different entity from the warranty, the person who wrote the warranty.” But I told them that was not my problem. CarShield wrote the warranty, telling me what all my coverage is, and then when I take the package, and the exact issue happens, they wanna crawfish and don't want to fix it, and try to make it look like it's my fault. So, that’s the problem I’ve been having with CarShield.
Thank you for taking the time to share your concerns, Calvin. We understand how frustrating it can be when there are questions regarding coverage, claim requirements, and the information considered during the claims review process. Our review found that the claim was not eligible for coverage based on the terms and provisions of the contract. During the claims review, information was identified that affected the vehicle's eligibility for coverage under the contract, which resulted in the denial of the engine claim and the cancellation of the contract.
We understand that this outcome may be disappointing, and we would be happy to discuss the details further. Please contact our Customer Service team at 1-800-587-4162 if you have any questions or would like additional clarification regarding the claim determination.
Reviewed June 19, 2026
CarShield cut me a good deal and they told me that they'd pay for half the cost of repairing my vehicle. I'd have a deductible and that saved a high value on my vehicle. So, I didn't think it was a bad idea to get their policy. They said I could use it right away, but my deductible would be higher. Other than that, if anybody's thinking of signing up with them, I would tell them to do it.
Clayton, thank you for sharing your experience! We're happy to hear our representative helped you find a plan that worked for your needs and budget. We truly appreciate your recommendation and your confidence in CarShield. If you ever have any questions about your coverage, please don't hesitate to reach out.
Reviewed June 19, 2026
The CarShield rep gave me a quote. It's just a powertrain, and was $89 a month. I said I'll take it. I'm happy. It's like having insurance. You hopefully will not have to pay out of pocket.
Welcome to CarShield, Dan! We're delighted to hear our representative helped you find a plan that fits your needs and budget. Having added protection can provide valuable peace of mind, and we're grateful you chose CarShield. If you ever have any questions about your coverage, please don't hesitate to reach out.
Reviewed June 18, 2026
DO NOT BUY A CARSHIELD WARRANTY. They are a fraud at best. After 4 months and 4 opinions 2 of which was their own inspectors telling them it was a Crankshaft Bearing they still insisted on a tear down at my expense. Still they took the $140 a month out while it sit in a garage and them not fixing it. I finally had all I could take and cancelled that vehicle and another one and I will never deal with them ever again. A person don't get that many opinions from a doctor. Worst company I have ever dealt with. They deserve -5 stars.
We’re sorry to hear how frustrated you are with your claim experience. We understand that hearing the same component identified by multiple parties can make it feel like the claim should be able to move forward right away.
However, knowing which component failed is not always enough to determine coverage eligibility. In order to make a coverage determination, we also need to verify the cause of the failure. Certain causes of failure may not be eligible for coverage under the contract, such as damage caused by collision, lack of maintenance, normal wear and tear, outside influence, etc.
That is why it is important for the repair facility to demonstrate and document the failure so it can be properly verified. After reviewing the claim, none of the shops that contacted us regarding this repair were able to provide a documented cause of failure. Had that information been provided, we may have been able to assist further with the claim.
We regret that the process caused frustration and that the outcome was not what you expected, but the claim review must be completed according to the terms of the contract. If you have any questions or need anything else, don't hesitate to give us a call.
Reviewed June 18, 2026
CarShield advertises on TV and their price is in the ballpark, which was why I had them cover my '22 Chevy pickup truck. I just paid a six-month premium to them.
Tommy, welcome to CarShield! We're pleased you found a coverage option that fits your needs and budget. Thank you for trusting us to help protect your Chevy truck. If you ever have any questions about your coverage, please don't hesitate to reach out.
Reviewed June 18, 2026
This is the second vehicle that I've had with CarShield. I stayed with them because of the price. With the first vehicle, I had no problems, so I didn't use them. The second one, I purchased four months ago, and all of a sudden, I had some problems with the air conditioning. So I took it in, and it had some other issues. It's in the repair shop right now being fixed. CarShield is responsive. Their customer service is very good.
Having you choose CarShield again says a lot about the trust you've placed in us. We're pleased to hear our team has been responsive throughout your current repair, and we appreciate you sharing your experience. We hope your vehicle is back on the road soon, and if there's ever anything we can do for you, please let us know.
Reviewed June 17, 2026
I was calling CarShield to find out some information, and the representative that I spoke with was very provocative with their offer, and it was more affordable, so I decided to go with it. The sign-up process was easy.
We’re glad our representative was proactive, helpful, and able to provide an affordable option that worked for you. It’s great to hear the sign-up process was easy, and we appreciate you choosing CarShield.
Reviewed June 17, 2026
My car is about 10 years old, so I figured this might be a good time to get an extended warranty. I've seen the ads and CarShield is always number one of all the warranty people, so I signed up with them. The process was fairly smooth. It didn't take me very long. I'm satisfied with the service which fortunately, I haven't had to use.
Arthur, hearing that you chose CarShield because of the confidence you had in our coverage truly means a lot to us. We're pleased the enrollment process was quick and easy, and that you've had a positive experience so far. If you ever have questions about your coverage, please don't hesitate to reach out. We're here whenever you need us.
Reviewed June 17, 2026
It was easy to sign up with CarShield over the phone. Their rep helped me go through different scenarios, if I wanted a certain package or if I didn't wanna go to a certain package. CarShield has good customer service. I haven't needed to use the warranty, so there are no issues for me to complain about them for. But as far as my package, it covers a lot that I need. I'm very happy with what I got.
We're thrilled you found signing up with CarShield easy and that our representative guided you through the options to meet your concerns. It's fantastic to hear you're happy with the comprehensive coverage your package offers, and though you haven't needed to use it yet, such reassurance can be invaluable. Thank you for your kind words and for choosing CarShield—we're here to provide continued support whenever you need it!
Reviewed June 16, 2026
Relentless calling. I didn't even owe these people any money, but they sure called me all day every day until I was able to ask to stop calling me.
We apologize for the frustration caused by the number of calls you received. Contact is typically made when a consumer requests a quote online, when payments have declined and an account is past due, or for claim-related purposes.
For non-customers, a simple request to be removed from the calling list allows us to stop further outreach so we do not continue trying to provide information that was requested. We’re glad we were able to accommodate that request for you, and we apologize again for the inconvenience.
Reviewed June 16, 2026
I've had Carshield since February. Signup was good and I can't complain. I've called a couple of repair places and they said, "Carshield doesn't really pay much for your PC valve and things like that," but that's just the repair shops that are on the market of Carshield. I haven't taken my vehicle in for anything because I haven't had any issues with it, so I've never utilized the warranty yet.
Keyonta, thank you for sharing your experience. We appreciate you sharing your concerns regarding what you've been told about the claims process. If you ever have questions about your coverage or how a claim is handled, please don't hesitate to reach out. We'll be happy to review your contract and be here whenever you need us.
Reviewed June 16, 2026
I needed a protection plan for my vehicle and signing up with CarShield was fine. It gives you the benefit of knowing you have coverage if something happens to your vehicle. But I never used it and I canceled it because it was too high.
Thank you for sharing your experience, Roger. We're pleased to hear the enrollment process went smoothly and that your coverage provided added peace of mind while you had it. We also appreciate your feedback regarding the cost of the plan. If your needs change in the future, we're always here to answer any questions you may have.
Reviewed June 16, 2026
CarShield's rep was detailed about everything. He told me I could call back if I had any questions. I did a couple days later and talked to somebody for a second. He cleared up stuff for me. It's hard for me to trust vehicles. I pay a little over $100 a month right now. And I got to thinking, even if my motor goes completely out, I will only be out $500 instead of another $8,000 or 10,000. Even if I keep it for five years and I never use it, and at the end of the five years, I have to use it, I'll still save some money.
We’re glad to hear our representatives were thorough, helpful, and able to answer your follow-up questions. Understanding your coverage is important, and we want you to feel comfortable reaching out whenever something needs to be clarified.
Unexpected vehicle repairs can be expensive, so having protection in place can provide real peace of mind for larger repairs like an engine or motor concern. We appreciate you choosing CarShield and are happy to know the coverage gives you added confidence.
Reviewed June 15, 2026
The agent from CarShield was very nice, very helpful, and very informative. He got me good deals. I had two cars with CarShield, so he got me the lowest price he could for those. It's still kind of pricey. It kind of worries me about being able to make those payments every month, but we'll see. The only thing that I don't like about CarShield is it doesn't cover gaskets and belts. If it doesn't pay for that, then it defeats the purpose of having it. So, it made me second-think about some of the stuff, because I'm not sure whether the work I just had done would have been paid for or not. Other than that, CarShield is very easy to work with. They got right back to the shop about the warranty. The price was good.
We’re glad to hear your representative was kind, helpful, and informative while working to find the best available pricing for both vehicles. We also appreciate your feedback regarding the monthly cost and understand wanting coverage that feels manageable and worthwhile.
Coverage for items such as gaskets and belts depends on the specific contract and the circumstances of the repair. Some items may be excluded due to normal wear and tear or maintenance related repairs, so we understand why that could raise questions about what would or would not be covered.
We’re happy to hear CarShield has been easy to work with and that our team responded quickly to the repair facility. If you ever have questions about your specific coverage, please give us a call and we would be happy to review the contract details with you.
Reviewed June 15, 2026
I called CarShield and they had the best price. The sign up process was a little bit of a hassle because I didn't have the car next to me. I don't drive it all the time. My wife does. So, I had to find the VIN number. Then I had to go find other things, which is cool. It was no big deal. It was good.
Thank you for sharing your experience! We're glad everything came together smoothly and that you were happy with both the process and the pricing. We appreciate you choosing CarShield. If you ever have questions or need assistance, please don't hesitate to reach out.
Reviewed June 14, 2026
I signed up with CarShield on the phone. The process was cool. They have a good salesman. Having this extended coverage is important because all the parts and labor are way too extravagant.
We’re glad to hear the sign-up process went smoothly and that our representative provided a good experience. With the rising cost of parts and labor, having protection in place can make a big difference when unexpected repairs come up. Thank you for choosing CarShield.
Reviewed June 14, 2026
For the price I'm paying CarShield, the perks that they gave me for my policy were not too bad. Their signup process was pretty easy to get along with. It was fairly simple.
Richard, thank you for your review and welcome to the CarShield family! We're grateful you chose us for your vehicle protection needs. If any questions come up about your coverage, please don't hesitate to reach out. We're always happy to help.
Reviewed June 13, 2026
The signup process with CarShield was very easy. I like that I'm not locked into a contract. The rep that I talked to was great. He was an overall nice person.
Renee, thank you for sharing your experience! We're glad the signup process was easy and that our representative made such a positive impression. We appreciate you choosing CarShield, and if you ever have questions about your coverage, please feel free to reach out.
Reviewed June 13, 2026
I wanted to feel safe with having something for my car because they're expensive to fix if they break down. However, I had a big problem with signing up for somebody that called me on the phone. They were not legit, and I lost 500 and something dollars. But CarShield has a good commercial on TV and I know they're a legit company. They’re with the Better Business Bureau. They're not just gonna take my money, and I'm not gonna have a coverage like I did with this other person on the phone.
I went ahead with CarShield and spoke to someone on the phone for a while to get information. However, they did not explain the coverage completely. I found out some things later that I didn't know. You have to have all your receipts save for all the things that have been done to the car like the mile checks. My car is 10 years old, and I didn't save that for all those years. I don't know where I'm gonna get receipts now. I wonder what's going to happen when I make a claim. You also pay every month but you gotta wait 3 months before you can use it.
We’re glad you chose CarShield after having a negative experience elsewhere, and we understand wanting to feel confident that you are working with a legitimate company.
We do go over the possible need for maintenance receipts when coverage is set up. There is a lot of information reviewed during that call, so we apologize if that detail was not remembered clearly. Maintenance records are not required for every claim, and when they are needed, the administrator typically only requests the last 12 months of records.
We also want to clarify that you do not have to wait three months before using your coverage. Our month-to-month plans have a waiting period of 25 days and 500 miles, and both requirements must be completed before breakdowns are eligible for coverage.
If you have questions about your specific coverage or what may be needed if a claim comes up, please give us a call and we would be happy to review it with you.
Reviewed June 12, 2026
I had 2 claims with Car Shield. The first claim cost a total of $1,900. I had to pay $550 towards that bill. I was a fairly new customer so I didn't mind paying some of it. The second claim cost me $2,300 for leaking oil. Long story short, Car Shield gave the repair shop and myself the runaround. Seemed like they didn't want to pay. They were given pictures and videos from the repair shop of leaks in 2 different locations. They told the mechanic to put dye in the oil and drive it around for an hour and send them more pics and videos, which is ridiculous!
Anyhow, the last person I spoke to on the phone had a pompous attitude, made me feel like I was in the wrong. And btw, the repair shop recommended I go with Endurance because they seemed more reputable than Car Shield. I cancelled my plan ($140) monthly and will save myself $1,680 a years. My car breaks down again I'll pay for it myself!
We’re sorry to hear you were disappointed with your claim experiences. We reviewed both claims and want to help clarify what occurred.
On the first claim, there was a small difference in cost due to the repair facility’s pricing exceeding what could be approved. Overall, our records show the out-of-pocket amount should have been a little over $300, which included the $250 deductible. We are not sure what else the repair facility may have charged outside of that, but we were not made aware of any additional charges at the time.
For the second claim, our records show the repair facility was not able to identify where the leaking oil was coming from or what caused it. They were also unable to show a verified failure related to the PCV concern. The contract explains that all breakdowns must have a verifiable cause of failure in order to determine coverage eligibility.
You were not in the wrong, and we apologize for any misunderstanding or if any interaction made you feel that way. However, the repair facility does need to diagnose the vehicle and provide a documented cause of failure so the claim can be properly reviewed under the contract terms.
Reviewed June 12, 2026
I'm a little disappointed with CarShield. I put a claim in, and for some reason, they are not honoring it because they said that I didn't go over the 1,000 miles based on the computer in the vehicle. But my odometer clearly showed that I did. Apparently, the computer was saying that I needed 400 miles more when the first issue happened, but nothing ever came up on the car. I have a 2017 Traverse Chevy and its transmission didn't work anymore. So, I took it to the shop. But at the time, I had already driven it for over 3,000 miles.
Whoever was trying to help me at CarShield was annoyed because she kept repeating what the computer said. And I kept telling her that I was driving it and nothing ever came up on the dash until it broke down. Then, within a week, I had it already at the shop. They confirmed the issue with the transmission and the lady told me that the computer said that this problem came up before my 1,000 miles requirement.
I wanted some warranty in case anything happened to the engine, the motor, and transmission. So, when I was in my living room and I happened to see CarShield on the commercial, I made the call and enrolled with them. But now, I got a bad taste on my mouth. I paid the deposit, I've been paying the monthly ever since, and another one's coming up on the 16th. But I feel like I'm just paying for no reason because when I made the claim they are not covering it. Their customer service reps didn't help and when I asked to speak to a supervisor or somebody higher up, they said that that was impossible.
We’re sorry to hear how frustrating this claim experience has been. We understand your concern, especially when the vehicle’s odometer shows that miles were driven after coverage was started.
During claim review, the administrator may review vehicle data called freeze frame data. This information is stored by the vehicle’s internal systems and can show when a failure code was first recorded. In this case, the freeze frame data showed that the breakdown occurred before the mileage portion of the waiting period had been completed. Because that data comes from the vehicle itself, the claim had to be reviewed according to that information and the terms of the contract.
We also apologize for any misunderstanding regarding speaking with a supervisor. It is not impossible to speak with one. Supervisors operate on a callback basis, so when a supervisor is requested, they will review the situation and return the call within 24 to 48 hours.
We know this was not the outcome you were hoping for, and we wish there had been more we could do in this scenario. Give us a call if you have any questions.
Reviewed June 12, 2026
CarShield sent me a notice to join them, and I signed up. I got full coverage for my car and they’ve been doing good. The only problem I have is that I don't get a receipt from them.
We’re glad to hear your coverage has been working well for you so far. Unfortunately, we do not have a way to provide a receipt for the initial purchase, however, you can review your bank statement for confirmation of that payment. For any following monthly payments, our payments team can email you a receipt upon request. Give us a call and we are always here to help!
Reviewed June 11, 2026
One of my best friends told me about CarShield. Then, the reason I got CarShield for my truck is that this is the first Toyota Tundra I've ever owned. But I did try to use it, and Toyota wouldn't say yes. So I ended up spending about $4,000 of my own money. What happened was somebody hit me in the Home Depot, and it messed up all the sensors on my bumper. They had to pull my bumper off and replace one side of it, and then all the sensors. But then, when they did that, it had to be synced with the front. So it was an electrical deal. CarShield was very easy to work with. They were pushing and pushing to do that, but Toyota wouldn't honor them.
We’re glad a friend recommended CarShield and that our team was easy to work with while trying to assist. We understand how frustrating it can be to face a large out-of-pocket repair bill, especially when the repair involves electrical sensors and bumper components.
In this situation, the issue appears to have resulted from an impact to the vehicle. Vehicle service contracts are designed to help with eligible mechanical breakdowns, while damage caused by a collision or outside influence is typically handled through auto insurance. We regret that the repair was not something that could be resolved through the contract, but we appreciate your feedback and are glad our team worked to help where they could.
Reviewed June 11, 2026
I figured CarShield was a good service to have, with the way vehicles break down. However, I'm upset with them. They're pretty good with answering the phone, but when it comes time to pay up, that's where the struggle comes. I put in a claim but they denied it. My engine went out but they told me that it was a pre-existing condition. It wasn't, but that was the reason they gave me to deny the coverage. For the type of vehicle that I have with the year that it was manufactured, they're known for breaking down in certain types of ways, and it broke down in that specific way. I don't know if that was a loophole that they use but that ain't fair. That was unforeseen. That ticked me off so I've been shopping around for something else.
We’re sorry to hear how frustrating this experience was, especially with an engine breakdown. We understand how upsetting it can be to have a major repair need and then learn the claim is not eligible for coverage.
After reviewing the claim from last year, our records show the claim was denied because the breakdown occurred during the required waiting period. When coverage is set up, we make sure customers are advised of the waiting period requirements and that breakdowns occurring during that time are considered pre-existing and are not eligible for coverage.
We apologize that the breakdown happened during that period and understand this was not the outcome you were hoping for. The claim was reviewed according to the terms of the contract, and we regret the frustration this caused.
Reviewed June 11, 2026
I have CarShield since 2019 as I know how expensive breakdowns can be. My experience with them has been good. I've heard a lot of bad things, but they helped me get quite a few things fixed including the timing chain and the oil pump. However, when I stopped using them and came back, they slightly went up on the price.
We’re glad to hear your experience with CarShield has been positive and that your coverage has helped with repairs such as the timing chain and oil pump. Vehicle breakdowns can be expensive, so it’s great to know your protection has been useful when you needed it.
We also understand your feedback regarding the price change after returning. Pricing can vary based on several factors, including the vehicle, coverage options, and current plan availability, but we appreciate you coming back to CarShield and sharing your experience.
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 333 Mid Rivers Mall Dr
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
