CarShield Reviews

Mark, there's nothing more rewarding than hearing your coverage was there when you needed it. We're thrilled your claim was handled smoothly and that you had such a positive experience. Your recommendation to your daughter is a compliment we truly appreciate. If there's ever anything we can do for you, please let us know.

Christopher, welcome to CarShield! We're so pleased to hear your representative took the time to review your coverage options, answer your questions, and help you find a plan that fit your budget. Knowing you have peace of mind and feel confident in your coverage is exactly what we hope for. If you ever have any questions about your plan, please don't hesitate to reach out. We're always happy to help.

David, thank you for taking the time to share such detailed feedback. We understand the delays you experienced during the claims process and apologize for the inconvenience. Major repairs, such as transmission replacements, often require additional verification, diagnostics, and estimate reviews before a claim decision can be completed. Timelines can also be impacted by the exchange of information between the Claims Department and the repair facility, including the submission of required documentation and repair details needed to continue the review process. Regarding the exhaust manifold concern, rust and corrosion are exclusions under the terms of the contract and are not eligible for coverage. We'd welcome the opportunity to review your claims in greater detail and address any questions or concerns you may have. Please contact our Customer Service team at 1-800-587-4162, and we'd be happy to assist.

Ramona, thank you for choosing CarShield after hearing about a positive experience from your acquaintance. We're glad to hear our representative provided helpful answers and options that met your needs. If you have any further questions or require assistance, please feel free to reach out. Welcome to the CarShield family!

Precious, thank you for sharing your experience! We're glad to hear your representative took the time to explain your coverage and made you feel comfortable with your decision. We also appreciate your comments regarding your previous claim and are pleased you've continued to have a positive experience overall. If you ever have any questions about your coverage or a future claim, please don't hesitate to reach out. We're here to help.

Belanna, thank you for sharing your experience. A review of the claim indicates that the claim was denied due to a pre-existing condition, which is an exclusion under the terms of the contract. We understand this outcome had a significant impact on your situation, and we apologize if there were difficulties obtaining information regarding the claim decision. We appreciate the time you spent with CarShield and wish you all the best moving forward.

Shelton, thank you for sharing your experience! We're so happy to hear that CarShield was there for you when you needed it most. Unexpected repairs can be stressful, especially when they happen at a difficult time. Knowing that your coverage was able to help with your Jeep Cherokee and provide some peace of mind is exactly why we're here. Thank you for trusting CarShield, and we wish you many miles of worry-free driving ahead.

Tom, thank you for taking the time to leave a review. We’re currently unable to locate your account, but we would welcome the opportunity to review your situation. Please respond with your contract number or contact our Customer Service team at 1-800-587-4162 so we can assist further.

Thank you for your fantastic review! We're delighted to hear that the sign-up process was smooth and our pricing suited your needs. We appreciate your recommendation and your trust in CarShield over the past two years. If you have any questions regarding your coverage, feel free to reach out. Your satisfaction remains our top priority.

Thank you for sharing your experience with CarShield, Charles! We're glad to hear we could be of assistance and that you found our service reliable and helpful during your claim process. It's great to know that the protection provided brought you peace of mind. If you have any future inquiries or need support, please don't hesitate to reach out. We're always here to assist you!

Danyell, thank you for choosing CarShield to safeguard your new vehicle. We're pleased to hear that the sign-up process was seamless and our service met your expectations. Taking a proactive step with an extended warranty can bring peace of mind, and we're here to ensure your experience maintains this consistent level of satisfaction. If you have any questions about your coverage or require further assistance, we're here to help at any time. Welcome to the CarShield family!

Michael, thank you for taking the time to share your experience. While we're sorry we weren't able to provide coverage for your Maserati, we're delighted to hear that our team provided you with knowledgeable, respectful, and outstanding service. We appreciate your kind words and your recommendation. We wish you the very best with your vehicle and thank you for considering CarShield.

Thank you for taking the time to share your concerns, Calvin. We understand how frustrating it can be when there are questions regarding coverage, claim requirements, and the information considered during the claims review process. Our review found that the claim was not eligible for coverage based on the terms and provisions of the contract. During the claims review, information was identified that affected the vehicle's eligibility for coverage under the contract, which resulted in the denial of the engine claim and the cancellation of the contract.

We understand that this outcome may be disappointing, and we would be happy to discuss the details further. Please contact our Customer Service team at 1-800-587-4162 if you have any questions or would like additional clarification regarding the claim determination.

Welcome to CarShield, Dan! We're delighted to hear our representative helped you find a plan that fits your needs and budget. Having added protection can provide valuable peace of mind, and we're grateful you chose CarShield. If you ever have any questions about your coverage, please don't hesitate to reach out.

Clayton, thank you for sharing your experience! We're happy to hear our representative helped you find a plan that worked for your needs and budget. We truly appreciate your recommendation and your confidence in CarShield. If you ever have any questions about your coverage, please don't hesitate to reach out.

We’re sorry to hear how frustrated you are with your claim experience. We understand that hearing the same component identified by multiple parties can make it feel like the claim should be able to move forward right away.

However, knowing which component failed is not always enough to determine coverage eligibility. In order to make a coverage determination, we also need to verify the cause of the failure. Certain causes of failure may not be eligible for coverage under the contract, such as damage caused by collision, lack of maintenance, normal wear and tear, outside influence, etc.

That is why it is important for the repair facility to demonstrate and document the failure so it can be properly verified. After reviewing the claim, none of the shops that contacted us regarding this repair were able to provide a documented cause of failure. Had that information been provided, we may have been able to assist further with the claim.

We regret that the process caused frustration and that the outcome was not what you expected, but the claim review must be completed according to the terms of the contract. If you have any questions or need anything else, don't hesitate to give us a call.

Tommy, welcome to CarShield! We're pleased you found a coverage option that fits your needs and budget. Thank you for trusting us to help protect your Chevy truck. If you ever have any questions about your coverage, please don't hesitate to reach out.

Having you choose CarShield again says a lot about the trust you've placed in us. We're pleased to hear our team has been responsive throughout your current repair, and we appreciate you sharing your experience. We hope your vehicle is back on the road soon, and if there's ever anything we can do for you, please let us know.

We’re glad our representative was proactive, helpful, and able to provide an affordable option that worked for you. It’s great to hear the sign-up process was easy, and we appreciate you choosing CarShield.

Arthur, hearing that you chose CarShield because of the confidence you had in our coverage truly means a lot to us. We're pleased the enrollment process was quick and easy, and that you've had a positive experience so far. If you ever have questions about your coverage, please don't hesitate to reach out. We're here whenever you need us.

We're thrilled you found signing up with CarShield easy and that our representative guided you through the options to meet your concerns. It's fantastic to hear you're happy with the comprehensive coverage your package offers, and though you haven't needed to use it yet, such reassurance can be invaluable. Thank you for your kind words and for choosing CarShield—we're here to provide continued support whenever you need it!

We apologize for the frustration caused by the number of calls you received. Contact is typically made when a consumer requests a quote online, when payments have declined and an account is past due, or for claim-related purposes.

For non-customers, a simple request to be removed from the calling list allows us to stop further outreach so we do not continue trying to provide information that was requested. We’re glad we were able to accommodate that request for you, and we apologize again for the inconvenience.

Keyonta, thank you for sharing your experience. We appreciate you sharing your concerns regarding what you've been told about the claims process. If you ever have questions about your coverage or how a claim is handled, please don't hesitate to reach out. We'll be happy to review your contract and be here whenever you need us.

Thank you for sharing your experience, Roger. We're pleased to hear the enrollment process went smoothly and that your coverage provided added peace of mind while you had it. We also appreciate your feedback regarding the cost of the plan. If your needs change in the future, we're always here to answer any questions you may have.

We’re glad to hear our representatives were thorough, helpful, and able to answer your follow-up questions. Understanding your coverage is important, and we want you to feel comfortable reaching out whenever something needs to be clarified.

Unexpected vehicle repairs can be expensive, so having protection in place can provide real peace of mind for larger repairs like an engine or motor concern. We appreciate you choosing CarShield and are happy to know the coverage gives you added confidence.

We’re glad to hear your representative was kind, helpful, and informative while working to find the best available pricing for both vehicles. We also appreciate your feedback regarding the monthly cost and understand wanting coverage that feels manageable and worthwhile.

Coverage for items such as gaskets and belts depends on the specific contract and the circumstances of the repair. Some items may be excluded due to normal wear and tear or maintenance related repairs, so we understand why that could raise questions about what would or would not be covered.

We’re happy to hear CarShield has been easy to work with and that our team responded quickly to the repair facility. If you ever have questions about your specific coverage, please give us a call and we would be happy to review the contract details with you.

Thank you for sharing your experience! We're glad everything came together smoothly and that you were happy with both the process and the pricing. We appreciate you choosing CarShield. If you ever have questions or need assistance, please don't hesitate to reach out.

Richard, thank you for your review and welcome to the CarShield family! We're grateful you chose us for your vehicle protection needs. If any questions come up about your coverage, please don't hesitate to reach out. We're always happy to help.

We’re glad to hear the sign-up process went smoothly and that our representative provided a good experience. With the rising cost of parts and labor, having protection in place can make a big difference when unexpected repairs come up. Thank you for choosing CarShield.

Renee, thank you for sharing your experience! We're glad the signup process was easy and that our representative made such a positive impression. We appreciate you choosing CarShield, and if you ever have questions about your coverage, please feel free to reach out.

We’re glad you chose CarShield after having a negative experience elsewhere, and we understand wanting to feel confident that you are working with a legitimate company.

We do go over the possible need for maintenance receipts when coverage is set up. There is a lot of information reviewed during that call, so we apologize if that detail was not remembered clearly. Maintenance records are not required for every claim, and when they are needed, the administrator typically only requests the last 12 months of records.

We also want to clarify that you do not have to wait three months before using your coverage. Our month-to-month plans have a waiting period of 25 days and 500 miles, and both requirements must be completed before breakdowns are eligible for coverage.

If you have questions about your specific coverage or what may be needed if a claim comes up, please give us a call and we would be happy to review it with you.

We’re sorry to hear you were disappointed with your claim experiences. We reviewed both claims and want to help clarify what occurred.

On the first claim, there was a small difference in cost due to the repair facility’s pricing exceeding what could be approved. Overall, our records show the out-of-pocket amount should have been a little over $300, which included the $250 deductible. We are not sure what else the repair facility may have charged outside of that, but we were not made aware of any additional charges at the time.

For the second claim, our records show the repair facility was not able to identify where the leaking oil was coming from or what caused it. They were also unable to show a verified failure related to the PCV concern. The contract explains that all breakdowns must have a verifiable cause of failure in order to determine coverage eligibility.

You were not in the wrong, and we apologize for any misunderstanding or if any interaction made you feel that way. However, the repair facility does need to diagnose the vehicle and provide a documented cause of failure so the claim can be properly reviewed under the contract terms.

We’re sorry to hear how frustrating this claim experience has been. We understand your concern, especially when the vehicle’s odometer shows that miles were driven after coverage was started.

During claim review, the administrator may review vehicle data called freeze frame data. This information is stored by the vehicle’s internal systems and can show when a failure code was first recorded. In this case, the freeze frame data showed that the breakdown occurred before the mileage portion of the waiting period had been completed. Because that data comes from the vehicle itself, the claim had to be reviewed according to that information and the terms of the contract.

We also apologize for any misunderstanding regarding speaking with a supervisor. It is not impossible to speak with one. Supervisors operate on a callback basis, so when a supervisor is requested, they will review the situation and return the call within 24 to 48 hours.

We know this was not the outcome you were hoping for, and we wish there had been more we could do in this scenario. Give us a call if you have any questions.

We’re glad to hear your coverage has been working well for you so far. Unfortunately, we do not have a way to provide a receipt for the initial purchase, however, you can review your bank statement for confirmation of that payment. For any following monthly payments, our payments team can email you a receipt upon request. Give us a call and we are always here to help!

We’re sorry to hear how frustrating this experience was, especially with an engine breakdown. We understand how upsetting it can be to have a major repair need and then learn the claim is not eligible for coverage.

After reviewing the claim from last year, our records show the claim was denied because the breakdown occurred during the required waiting period. When coverage is set up, we make sure customers are advised of the waiting period requirements and that breakdowns occurring during that time are considered pre-existing and are not eligible for coverage.

We apologize that the breakdown happened during that period and understand this was not the outcome you were hoping for. The claim was reviewed according to the terms of the contract, and we regret the frustration this caused.

We’re glad to hear your experience with CarShield has been positive and that your coverage has helped with repairs such as the timing chain and oil pump. Vehicle breakdowns can be expensive, so it’s great to know your protection has been useful when you needed it.

We also understand your feedback regarding the price change after returning. Pricing can vary based on several factors, including the vehicle, coverage options, and current plan availability, but we appreciate you coming back to CarShield and sharing your experience.

We’re glad a friend recommended CarShield and that our team was easy to work with while trying to assist. We understand how frustrating it can be to face a large out-of-pocket repair bill, especially when the repair involves electrical sensors and bumper components.

In this situation, the issue appears to have resulted from an impact to the vehicle. Vehicle service contracts are designed to help with eligible mechanical breakdowns, while damage caused by a collision or outside influence is typically handled through auto insurance. We regret that the repair was not something that could be resolved through the contract, but we appreciate your feedback and are glad our team worked to help where they could.

Thank you for sharing your experience with CarShield, Stephen! We’re thrilled to hear that our representative provided exceptional service and made it straightforward to find the right coverage. Your recommendation is truly appreciated and serves as a great endorsement of our commitment to quality customer service. Feel free to reach out any time if you have further questions or need assistance with your coverage.

Virginia, thank you for sharing your concerns. We recognize how frustrating it can be when a first claim does not go as expected. We'd appreciate the opportunity to review the claim and contract details with you so we can help you better understand the claim decision and how it was determined. Please contact our Customer Service team at 1-800-587-4162 so we can discuss the matter in greater detail and answer any questions you may have.

Thank you for sharing your great sign-up experience! We’re happy to hear that everything went smoothly, from finding the right coverage and price to our helpful representative guiding you through. Your choice to protect your vehicle with us means a lot, and we're here if you have any questions down the line. Welcome to CarShield!

We’re glad your mother’s recommendation led you to CarShield and that our representative was helpful, relatable, and knowledgeable during the sign-up process. We understand the process can take some time, but we want customers to have the information they need to feel confident in their coverage.

We also appreciate your feedback regarding pricing. We’re happy to hear that, overall, your sign-up experience was great and that you would recommend CarShield.

It’s great to hear that your experience with CarShield has been positive and that your coverage gives you a sense of security. Even if you have not needed to use it yet, having protection in place can provide valuable peace of mind. We appreciate you choosing CarShield and would be happy to help when it’s time to protect your next vehicle.

We’re glad to hear the sign-up process was simple and that your representative was kind and helpful while walking you through the coverage. We also appreciate your honest feedback about how the package was initially explained.

We understand that broad descriptions can leave customers wanting more detail, especially when they are trying to compare coverage or make sure key areas of the vehicle are included. This is why we provide you with a copy of your contract by email right away and give you a full 30 day review period to read things over and give us a call back with any questions you may have.

We’re happy to hear that once the coverage was broken down, you felt good about the policy you selected. Thank you for choosing CarShield and for sharing feedback that can help us continue improving the customer experience.

We’re glad to hear signing up was quick and easy, and that our representative was knowledgeable and able to answer your questions. We also understand wanting to feel completely clear on your deductible, coverage, and how the process works before you ever need to use it.

Coverage and deductibles can vary based on the specific contract and timing of a claim, so we encourage you to review your contract details or give us a call so we can go over them with you directly. Our team is always happy to explain what is listed for coverage, what may not be covered, and what to expect if a repair need comes up.

We appreciate you choosing CarShield and hope to provide a positive experience if you need us in the future.

We’re sorry to hear you and your wife were disappointed with the claim outcomes. We understand how frustrating it can be to submit a claim and then learn that the repair is not eligible for coverage.

After reviewing the attempted claims, the parts in question were not listed for coverage under the contract. Coverage is based on the specific level of coverage, and that level is determined by several factors, including the age and mileage of the vehicle. Unfortunately, based on what the vehicles qualified for, those items were not eligible to be covered.

We regret that this was not the outcome you expected, but the claims were reviewed according to the contract terms. If you would like us to go over the components that are listed for coverage under your specific contract, please give us a call and we would be happy to review them with you.

It's nice to know our team took the time to listen, understand your concerns, and provide clear guidance throughout the process. Communication is important when a vehicle is being diagnosed and repaired, and we appreciate you sharing your experience. If you have any questions, concerns, or would like an update regarding your claim, please contact our Customer Service team at 1-800-587-4162. We're always happy to help.

We’re glad to hear things have gone smoothly so far and that you had the service records available when they were requested. Documentation such as oil change records can be an important part of the claim review process, and having that information ready can help keep things moving.

We understand you’re waiting to see how the claim is handled now that the vehicle is in the shop. Our team will continue reviewing the information provided by the repair facility and will help guide the process from there. We appreciate your patience and hope to provide a smooth experience throughout the claim.

We’re glad your friend’s recommendation led you to CarShield and that your experience has given you the peace of mind you were looking for. Vehicle service contracts are not insurance, but they can help provide a more secure feeling when it comes to unexpected covered repairs.

It’s also great to hear you were able to confirm repair facilities in your area that can work with your coverage. We’re happy to know you’re 100% satisfied and appreciate you choosing CarShield.

We’re glad our representative took the time to explain the coverage in detail, including what is and is not covered. Clear information is important when choosing protection beyond the factory warranty, and we’re happy to hear you feel the coverage provides strong value and peace of mind.

We also appreciate your feedback regarding employee empowerment. We’re always looking for ways to improve the customer experience, and input like this helps us continue working toward that goal.

We’re glad you chose CarShield for coverage on your vehicle and your wife’s vehicle, and we understand the peace of mind that comes with having protection for major components like the engine and transmission.

If your dad did not have coverage set up with us before it started experiencing issues, we would not be able to assist with providing coverage until it is back in good working condition. When that happens, give us a call and we would be more than happy to help for future breakdowns!

We’re happy to have you back with CarShield! It means a lot that you chose us again for your new vehicle, and we’re glad your experience has been great.

We’re glad to hear signing up was easy and that our team was friendly and helpful while reviewing your options. We understand that budget is an important factor, especially on a fixed income, and we’re happy we could help find coverage at a payment that worked for you.

Having protection in place can help provide peace of mind for larger, unexpected vehicle repairs. Thank you for choosing CarShield.

Brenda, we appreciate you sharing your concerns. Coverage options are determined based on several factors, including the vehicle's year, make, model, mileage, and eligibility requirements at the time coverage is purchased. As a result, not every vehicle qualifies for the same level of coverage. We'd be happy to review your contract and discuss your coverage options in greater detail. Please contact our Customer Service team at 1-800-587-4162, and we'll be happy to assist.

We’re glad to hear the sign-up process was simple and that our representative took the time to explain the coverage, claims process, and what to expect. Clear information is important, especially when choosing protection after a manufacturer’s warranty has expired. We’re happy the coverage fit your needs, and we appreciate your confidence in CarShield.

Nathalyn, knowing you felt informed throughout the enrollment process means a lot to us! We appreciate your comments about our representative taking the time to explain the coverage options and answer your questions thoroughly. We know earning a customer's trust is important, and we're grateful for the opportunity to do that. Thank you for sharing your perspective, and welcome to the CarShield family!

We’re glad to hear you found the pricing helpful and that signing up was quick and simple. We also appreciate your recommendation.

We understand your concern about finding a repair facility. Some dealerships or manufacturers may choose not to work with vehicle service contract companies, but customers are not limited to the manufacturer for repairs. Our team can help locate a repair facility that is able to work with your coverage and assist with the claims process if an issue comes up.

Rachelle, we understand that waiting for a claim decision can be frustrating. As part of the claims process, we must verify the cause of failure, confirm that the failed component is listed for coverage under the contract, and review parts and labor pricing before a claim determination can be made. While this can take time, these steps are necessary to ensure claims are reviewed accurately and consistently. We're always working to improve the customer experience. If you have a specific concern regarding a claim, please contact our Customer Service team at 1-800-587-4162 so we can review the details with you.

Allen, we recognize that situations involving significant repairs, extended claim reviews, and unexpected expenses can be difficult and stressful. We encourage you to contact our Customer Service team at 1-800-587-4162 for a complete review of the claim and contract provisions. We'd welcome the opportunity to discuss your concerns, answer any questions you may have, and provide the most up-to-date information available regarding your claim.

Welcome to CarShield, Steve! It means a lot that you took the time to research your options and chose us. We're happy to hear the enrollment process was simple and straightforward, and we appreciate you taking a moment to share your experience. Should you ever need us, we'll be here to help.

Bruce, it's great to know you had such a helpful experience! Having your questions answered and feeling informed about your coverage is so important. We appreciate you taking the time to share your feedback, and thank you for choosing CarShield.

Paul, thank you for sharing your concerns. We'd like the opportunity to better understand your experience and review any questions you may have regarding your coverage. Please don't hesitate to contact us at 1-800-587-4162 so we can discuss your concerns and provide any clarification we can.

Barbara, welcome to CarShield! It's great to hear you had such a smooth experience getting started and that our representative made the process easy to understand. We appreciate you choosing us, and if you ever have questions about your coverage, please don't hesitate to reach out.

We’re happy to hear signing up was easy and that everything has gone smoothly so far. We’re also glad our team was able to assist with a veteran’s discount. Thank you for your service and for choosing CarShield.

Jenna, we appreciate the opportunity to respond to your concerns regarding your claims experience and coverage eligibility. Coverage determinations are based on the specific components listed for coverage under the terms of the contract. A review of your claims indicates that the failed components were not listed as covered parts under your selected coverage plan and, therefore, were not eligible for payment under the contract terms.

Regarding eligibility for coverage on replacement vehicles, acceptance is based on a number of factors, including the vehicle's year, make, model, mileage, and other underwriting considerations. As a result, not all vehicles qualify for coverage. We understand your disappointment and appreciate you sharing your perspective. If you have any additional questions regarding your contract or claim history, we'd be happy to review them with you and provide further clarification.

Todd, we appreciate you taking the time to share your experience. We can understand why this repair would be disappointing, especially so early in your coverage. Radiator hoses are generally considered maintenance items because they are subject to normal wear and often have manufacturer-recommended replacement intervals to help prevent damage to other vehicle components. As a result, they are not typically eligible for coverage under the contract. If you have questions about your coverage or would like to review your contract in greater detail, please contact our Customer Service team at 1-800-587-4162. We'd be happy to assist.

Danyelle, we can certainly understand why this situation would leave you with questions and concerns, especially after being a customer who has recommended CarShield to others. We'd really like the opportunity to take a closer look at the claim and verify that you have the correct information regarding your coverage and deductible. Please contact our Customer Service team at 1-800-587-4162 so we can review the details with you and address any questions you may have. We welcome the opportunity to look further into this and provide any clarification we can.

It means a lot to hear that you’ve consistently been treated with kindness and that our team has been ready to help whenever you call. We’re also glad your sign-up experience was excellent and that you feel confident recommending CarShield to others. Thank you for sharing such thoughtful feedback!

Brett, thank you for sharing your feedback. We appreciate your honesty regarding the pricing discussion and understand your perspective. Pricing can vary based on available discounts and eligibility qualifications, which is why options may change during the enrollment process. We're happy to hear your representative was friendly and helpful, and we appreciate you giving CarShield the opportunity to earn your business.

We’re glad our representative was able to review the coverage with you and help provide an option at a price that worked for your vehicle. We understand how important it is to feel confident that help will be there if a covered issue comes up. Our team is here to assist you through the claims process and help make the experience as clear and straightforward as possible.

Bruce, welcome to CarShield! Thanks for giving us the opportunity to earn your business. It sounds like everything came together smoothly, and we're glad you found a plan that worked for you. If there's ever anything you'd like to review about your coverage, just let us know.

We’re glad to hear your sign-up experience went smoothly and that our representative was able to assist you. Thank you for giving CarShield the opportunity to help with your vehicle protection needs.

Finding the right coverage can be a big decision, so we appreciate you sharing your experience. It's great to know our representative was helpful and that you found our coverage options comparable to what you were looking for. Thank you for your thoughtful feedback, and we appreciate the opportunity to be part of your vehicle protection plan.

Thank you for your positive feedback! It's great to hear that our representatives were thorough, polite, and informative during your interaction. Your satisfaction is our priority, and it's wonderful to know we met your expectations. If you ever need further assistance, please feel free to reach out.

Scott, it sounds like things worked out much better than you initially feared, and that's always good news when it comes to vehicle repairs. We appreciate your honesty regarding your experience and are happy to hear the issue turned out not to be a major repair. Thank you for taking the time to share your feedback, and if you ever do need us for a covered repair in the future, we'll be here to help!

Welcome to CarShield, David! We're happy you chose us to help protect your vehicle. It's great to hear that your enrollment experience went smoothly and that our representative made the process easy to understand. We appreciate you taking the time to share your experience, and if any questions come up about your coverage, we're always happy to help.

We’re glad to hear our representative provided a good experience and helped you find coverage you feel satisfied with. Vehicle protection should feel clear, valuable, and reasonably priced, and we’re happy CarShield was able to offer an option that works well for you. Thank you for choosing us!

Terrence, we’re glad to hear that you had a positive experience with your representative during the enrollment process. Coverage options depend on various factors, including the vehicle's year, make, model, mileage, and eligibility requirements. These factors can sometimes limit the plans available for a specific vehicle. If you have any questions about your coverage, please feel free to reach out. We would be happy to review it with you.

Thank you for choosing CarShield and for sharing your experience, Donny. We appreciate the trust you’ve placed in us as you navigate your first claim. We are here to assist you throughout the claims process. If you have any questions or would like an update on your claim, please feel free to reach out to us.

We’re glad to hear signing up was easy and that our team was able to help find coverage that feels like a good fit for you. Even without a claim yet, having protection in place can bring peace of mind. Thank you for choosing CarShield!

Carol, welcome to CarShield! We're happy to hear you had a positive experience getting started and that our representative made a great impression. Thank you for your recommendation, and if you ever have questions about your coverage, we're here to help.

Jimmie, we appreciate you bringing these concerns to our attention. Customers are free to choose any licensed repair facility they prefer; however, repair facilities ultimately decide whether they wish to participate in the claims process. If needed, we're also happy to help locate repair facilities that work with our claims process. We're concerned to hear about your interaction with our representative and are currently looking into the matter further. Please contact our Customer Service team at 1-800-587-4162 if you have any questions regarding your claim or coverage. We're always here to help and provide assistance however we can.

Thank you for your positive feedback, Ronald! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Michael, thank you for taking the time to leave such a kind review and for recommending CarShield to others. We're happy to hear everything has gone smoothly so far and that you've had positive experiences with our team. If you ever need anything in the future, please don't hesitate to give us a call.

John, we appreciate the opportunity to respond to your concerns and apologize for any confusion regarding the payment amount. Because our calls are recorded for quality assurance purposes, we reviewed the enrollment call and found that the monthly payment of $109.99 was discussed and confirmed multiple times during the conversation. We understand that this experience left you with a different impression, and we're sorry to hear it resulted in frustration. We respect your decision to cancel and are glad the matter was resolved. We wish you all the best moving forward.

What a great review to read! We're thrilled to hear you had such a positive experience getting started and that our representative helped you find coverage that fit your needs. Thank you for your recommendation and for choosing CarShield. We're honored to be part of your vehicle protection plan.

Beckie, what wonderful feedback to receive! We're so grateful you chose CarShield and trusted us to help protect your vehicle. Providing a positive experience and support you can count on is what drives our team every day. We truly appreciate your recommendation and look forward to being there whenever you need us. Thanks again for being part of the CarShield family!

Lindsey, thank you for the fantastic review! It’s wonderful to hear how smoothly our coverage has supported your Range Rover needs. We're thrilled that the service has consistently met your expectations with repairs, and we just love helping our customers protect their valuable vehicles with ease. Your satisfaction and loyalty mean everything, and we’re truly enthusiastic about keeping you covered. Thanks again for trusting us, and we look forward to serving you in the future!

Cesar, we appreciate the opportunity to address your concerns. A review of the claim indicates that the claim was denied based on a statement that was given at the time the claim was initiated, indicating that the issue began while the vehicle was still within the waiting period. As a result, we were unable to provide coverage for the repair under the terms of the contract. If you would like to discuss the claim further or review the details in greater depth, we would warmly welcome the opportunity to do so. Please contact our Customer Service team at 1-800-587-4162, and we'll be happy to assist.

Carlos, thank you for taking the time to share your experience. We understand that coverage needs can vary from vehicle to vehicle, and we're sorry to hear the coverage on your other vehicle did not meet your expectations. We appreciate your recommendation to others and your willingness to share your perspective. If you'd ever like to review coverage options or discuss your experience further, please don't hesitate to contact our Customer Service team at 1-800-587-4162.

Russell, thank you for taking the time to share your experience. We appreciate your honesty regarding the confusion surrounding the waiting period and your willingness to share your perspective. We're grateful for the opportunity we've had to assist with your other vehicles, including the transmission replacement you referenced. We truly appreciate your continued trust and your recognition that contract terms can sometimes be misunderstood. If you ever have questions about coverage requirements or contract provisions, please don't hesitate to contact our Customer Service team at 1-800-587-4162. We'd be happy to review them with you.

Chris, thank you for taking the time to share your feedback with us. We would really like the opportunity to learn more about your experience and better understand the concerns you’ve had throughout the repair process. Our team remains committed to reviewing claims according to the contract terms while helping customers through the process as clearly as possible. Please contact us at 1-800-587-4162 so we can review your concerns further and address any remaining questions you may have.

Larry, thank you for taking the time to share your experience and for being a longtime CarShield customer. We understand your concerns regarding the recent coverage decisions and appreciate your feedback about communication during the claims process, as it helps us identify areas where we can continue improving.

Customers are always welcome to have their repair facility contact the claims department with diagnostic findings so eligibility can be reviewed prior to repairs being completed. We would welcome the opportunity to discuss your concerns further and review your claim details in more depth. Please contact us at 1-800-587-4162 for additional assistance.

Carlos, we appreciate your feedback and your perspective. We understand the importance of knowing exactly how coverage applies when a repair is needed. Coverage determinations are made in accordance with the terms of the contract, including covered components and any applicable exclusions. We want our customers to feel informed and confident in their coverage, and we'd be happy to review your contract with you if you have any questions. Please don't hesitate to contact our Customer Service team at 1-800-587-4162 for assistance.

Rose, we can understand why this would be frustrating and appreciate the opportunity to provide some clarification. A review of the claim indicates that the component requiring repair was not listed for coverage under the terms of your contract. In other words, that particular component was not part of the coverage you were paying for under your selected plan.

We would also like to clarify that vehicle service contracts are intended to help with certain mechanical breakdowns and repairs, not accidents, which are typically handled through auto insurance coverage. We'd welcome the opportunity to review your contract and coverage with you in greater detail. Please contact our Customer Service team at 1-800-587-4162, and we'll be happy to discuss your concerns and answer any questions you may have.

Aaron, welcome to CarShield! Thank you for choosing us and allowing us to earn your trust. We know there can be a lot of information and opinions out there, which is why we encourage customers to become familiar with their coverage and ask questions along the way. We're committed to helping you understand your contract so you can feel confident in the protection you have. If you'd ever like to review your coverage, we're always happy to help.

Andrew, we appreciate you sharing your perspective. We're sorry to hear that some aspects of the coverage did not align with your expectations after enrollment. We want our customers to have a clear understanding of their contract and the coverage available to them, and we recognize how frustrating it can be when expectations and coverage details don't fully match. We do appreciate your comments regarding the value of the coverage and your decision to choose CarShield for your Mercedes. If you'd like to review your contract or discuss your coverage in greater detail, please contact our Customer Service team at 1-800-587-4162. We'd be happy to answer any questions and provide further clarification.

Shayn, we appreciate you taking the time to share such thoughtful feedback. We appreciate your honesty regarding the sales experience and your willingness to share both the positives and areas where we can improve. It's encouraging to hear your representative took the time to explain important details about the contract, including maintenance documentation requirements and coverage provisions. We want our customers to feel informed and confident in their coverage decisions from day one. If you ever have questions about your contract or coverage, please don't hesitate to contact our Customer Service team at 1-800-587-4162. We'd be happy to review it with you.

Jenna, it sounds like you found a plan that worked well for your needs, and that's exactly what we strive for. We're happy to hear you had a positive experience with your representative and that the enrollment process was straightforward. Thank you for your recommendation and for choosing CarShield. We appreciate the opportunity to earn your trust.

Jerrell, welcome to CarShield! It's great to hear you had a positive enrollment experience and that our team took the time to review different coverage options with you. We appreciate you choosing us and thank you for taking the time to leave a review.

Thank you for taking the time to share your experience, Andrea. We're honored that you've continued the coverage and appreciate the trust your family has placed in CarShield over the years! It's great to hear our customer service team has been helpful throughout the claims process. If there's anything we can assist you with along the way, please don't hesitate to reach out.

Geroy, knowing you felt informed and comfortable throughout the enrollment process means a lot to us. We're happy to hear our team was able to answer your questions and make getting started quick and easy. Thank you for sharing your experience and recommendation, and if you ever have questions about your contract or coverage, we'd be happy to review it with you.

James, hearing experiences like yours means so much to us! Being that far from home during a vehicle issue can turn into an overwhelming situation very quickly, so we’re incredibly glad we could help make things a little easier and less stressful for you along the way. Thank you for taking the time to share your experience, and we appreciate the opportunity to be there for you when you needed support most.

Morgan, thank you for taking the time to share your experience. We're happy to hear you're satisfied with your coverage overall, but we're sorry to hear there was some confusion regarding the level of coverage you received. We want all of our customers to feel confident in their coverage and have a clear understanding of what their plan includes. If you have any questions about your contract or would like to review your coverage options, please don't hesitate to contact our Customer Service team at 1-800-587-4162. We'd be happy to help.

Eric, thank you for choosing CarShield and for your thoughtful recommendation! It's great to hear you found our team to be professional and knowledgeable, and that our coverage offers the confidence you were looking for without breaking the bank. Remember, we're here to help if you have any questions or need assistance in the future. We’re grateful to have the opportunity to protect your vehicle.

Leo, we appreciate the opportunity to address your concerns. Upon review, the air conditioning component referenced was not listed for coverage under the terms of your contract, and we do not see any transmission-related concerns noted within the claim file. We understand how this could be disappointing if the coverage did not align with your expectations. We'd be more than happy to review your contract and coverage details with you to help ensure you have a clear understanding of what is included. Please contact our Customer Service team at 1-800-587-4162 at your convenience, and we'll be happy to assist.

Sabrina, it sounds like you took the time to carefully consider your options, and we're honored you chose CarShield. Knowing you feel more confident and protected against the unexpected is exactly what coverage is designed to provide. Thank you for sharing your experience and perspective with others, and welcome to the CarShield family!

Welcome to CarShield, Mary! We appreciate you choosing us and giving us the opportunity to be part of your vehicle protection plan. Thank you for taking the time to leave a review, and if you ever have questions about your coverage, we're happy to help.

Thank you for returning to CarShield and for your fantastic feedback, Robert! We're thrilled to hear that the sign-up process was seamless and all coverage details were clearly explained. We appreciate you sharing your experience and for trusting us again with your vehicle's protection.

Darren, thank you for choosing CarShield! It sounds like everything came together smoothly, from the enrollment process to finding the right coverage. We appreciate you sharing your experience with others.

Scott, thank you for taking the time to share such detailed feedback. We're happy to hear the enrollment process was straightforward and that your representative took the time to answer your questions and help you find coverage that fit your needs. We also appreciate your honesty regarding your concerns. We want all of our customers to feel confident in their coverage and have a clear understanding of how their contract works before a repair is ever needed. If you have any questions about your coverage, contract terms, or how a future claim may be handled, please contact our Customer Service team at 1-800-587-4162. We'd be happy to review your contract with you and help ensure you feel comfortable with the protection you have in place.

Welcome to CarShield, Joe! It sounds like having protection and peace of mind was important to you when choosing coverage, and we're grateful you chose us. We're happy to hear our team took the time to explain how your coverage works and the benefits available to you. Thank you for sharing your experience, and if you ever have questions about your contract or coverage, we're happy to help.

Manuel, we understand your concerns regarding the claims process and appreciate the opportunity to address them. During the enrollment process, customers are advised to follow the manufacturer’s recommended maintenance schedule and retain maintenance records, as this information may be requested during the claims review process. These requirements, along with replacement part guidelines, are outlined within the terms of the contract. In regard to repairs, contracts may allow for the use of approved replacement parts, which are provided with warranties as part of the repair process. We understand this may not have aligned with your expectations and would appreciate the opportunity to review your concerns further. Please contact our Customer Service team at 1-800-587-4162 if you would like additional assistance.

Larry, thank you for bringing this to our attention. In some situations, when a dealership advises that payment has not yet been received, there may be non-covered repairs involved under the contract terms, or additional information may still be needed from the repair facility before payment can be finalized. Please know we do not intentionally withhold payment for covered repairs. We encourage you to contact our Customer Service team at 1-800-587-4162 so we can review your claim details further and, if needed, reach out to the dealership to assist in resolving the matter.

Gerald, thank you for taking the time to share your experience with us. We apologize for the delays and understand your concerns regarding the status of your claim and the communication throughout the process. We truly appreciate your feedback, as it helps us recognize areas where we can improve the customer experience. Upon review, it appears we are currently awaiting additional information from the repair facility in order to continue processing the claim. We understand how important timely updates are when your vehicle is in the shop, and we appreciate your patience during this process. If you have any additional questions or would like further assistance, please contact our Customer Service team at 1-800-587-4162.

Gary, we appreciate you taking the time to share your concerns and understand how frustrating an ongoing repair situation can be, especially involving major drivetrain components. We understand you have concerns about the replacement parts, compatibility, and labor for the repair. Coverage and labor approvals are handled according to the terms of the selected contract, along with the verified repair requirements related to the failure.

We would welcome the opportunity to review the claim details further with you and discuss any remaining questions or concerns regarding the repair process. Please contact Customer Service at 1-800-587-4162 so our team can assist you further.

Theron, thank you so much for your thoughtful review! We’re glad our team was able to answer your contract questions and provide a professional experience during your conversation. Your recommendation truly means a lot to us, and we appreciate you taking the time to share your feedback!

Karen, we appreciate you taking the time to share your concerns with us. After reviewing the file, we do show the denial was due to a non-covered part causing damage to the covered component, which is an exclusion outlined within the contract terms. We understand situations like this can lead to frustration and questions regarding the repair process and contract terms.

If you have any additional questions or concerns, please reach out to Customer Service at 1-800-587-4162. Our team is here to help and would be happy to review the details further with you.

We appreciate you taking the time to share your experience with us and apologize for any confusion that occurred during the claims process. We understand how frustrating it can be while trying to determine what is eligible for coverage and where to take your vehicle for repairs.

Our goal is always to help customers better understand their contract coverage and assist them through the process as smoothly as possible. We would welcome the opportunity to review your concerns further and answer any additional questions you may still have regarding your contract and repair experience. Please contact Customer Service at 1-800-587-4162 so our team can assist you further.

Amy, thank you so much for the amazing feedback! We’re thrilled to hear everything was handled smoothly and that you were able to get your vehicle back quickly. Knowing we’ve been able to be there for you more than once truly means a lot to us. We appreciate your trust, your kind words, and your willingness to recommend us to friends and family!

Laura, we appreciate you taking the time to share your concerns with us. We understand how important it is to feel confident in the protection being provided, especially when unexpected repairs arise. Coverage decisions are based on the specific components listed within the contract, along with any exclusions that may apply.

While we’re unable to review the account details based on the information provided here, our Customer Service team would be happy to assist with reviewing the contract, repair concerns, and any questions regarding what is listed for coverage. We want to help ensure your father feels informed and supported throughout the process. Please contact Customer Service at 1-800-587-4162, and our team will be glad to assist in any way we can.

Jimmy, we sincerely appreciate your wonderful review! We're thrilled to hear that your claim process was quick and smooth, allowing you to get back on the road in no time. Thank you for your kind words and for choosing CarShield!

Neal, thank you for taking the time to leave a review! We’re glad to hear you’ve had a positive experience with our Customer Service team so far and found the process organized and professional. Having dependable coverage and peace of mind matters, and we hope you continue feeling confident knowing CarShield is here for you if you ever need us down the road!

Michael, thank you for sharing your concerns with us. A review of the claim shows the clutch involved in your repair is not a part listed for coverage under your selected contract. Components such as timing chains are reviewed based on the specific contract coverage and the cause of failure. In addition, certain belts are considered maintenance items and have manufacturer-recommended service intervals, which are the responsibility of the vehicle owner and are not included under coverage. We understand coverage questions can sometimes be frustrating, and if you would like to discuss your contract or claim further, please contact Customer Service at 1-800-587-4162.

Jasper, thank you for taking the time to leave a review. We appreciate you sharing your experience with us and are glad to hear you’re enjoying your new Sentra. If you have any questions or concerns regarding your coverage or account, please don’t hesitate to contact Customer Service at 1-800-587-4162. Our team is always happy to help.

Roy, we appreciate your feedback and the opportunity to respond. Our Customer Service representatives may ask why a customer is considering cancellation because, in many situations, they are able to help by reviewing payment options, assisting with claims questions, or finding a plan that better fits the customer’s needs. We apologize if the conversation left you feeling uncomfortable or frustrated, as that is never our intention. If you ever feel comfortable discussing your situation further, our team would be glad to assist. If not, we sincerely wish you all the best moving forward.

Robert, we absolutely love hearing experiences like this! Knowing we’ve been able to help keep you protected over the years and provide support when major repairs came up truly means a lot to us. We sincerely appreciate your loyalty, your recommendation, and the time you took to share your experience. If you ever need anything, our Customer Service team is always happy to help.

Willie, thank you for sharing your feedback with us. We understand your concerns regarding your repair experience and apologize that you were left feeling disappointed with the claims process. Claim payments, including labor rates, parts, and diagnostic procedures, are reviewed based on the coverage details and provisions outlined within each service contract. We would appreciate the chance to review your claim further and address any remaining concerns you may have. Please contact Customer Service at 1-800-587-4162 so our team can further assist you.

Sheryl, thank you for taking a moment to share your feedback! We’re so glad getting started was a smooth and easy experience for you and that our team was able to help along the way. We understand how important peace of mind can be as vehicles get older, and we appreciate you placing your trust in us. If you ever need anything, our Customer Service team is always happy to help.

Jay, we appreciate the opportunity to address your concerns and review your experience. After reviewing the claim, we do see that the repair facility contacted us on two separate occasions to add additional parts to the repair, which can contribute to delays in the authorization process. We also noted the claim took place in 2022, and since that time, we have made several improvements to our claims process to help create a smoother experience for our customers. We appreciate your feedback and would be glad to discuss any additional concerns you may have. Please contact Customer Service, as our team is here to help.

Sandra, we really appreciate you leaving a review! We’re so glad you had a helpful experience with our Customer Service team and that everything worked out smoothly for you. It’s great to hear you’re happy with your contract benefits, and we truly appreciate your support. You can always count on us if you need support in the future.

Suzanne, thank you for sharing your experience. We apologize for the excessive calls and any inconvenience this caused. We do see that your account has been updated, and you should not receive any further calls. We appreciate you bringing this to our attention and regret the frustration this created.

Richard, we understand how frustrating this situation must feel, especially when it involves an unexpected repair. Our goal is always to be transparent and make sure customers clearly understand their coverage from the start.

After carefully reviewing your account, we confirmed that the sales call included a thorough explanation of the coverage details at the time of purchase, including the preliminary deductible for the first 3 months of coverage. While call recordings are considered internal business records and are not required to be distributed at all, we did make an exception by providing you with an email with the specific portion of the call where this information was discussed, so you could hear exactly what was communicated.

Additionally, because your breakdown occurred within the first three months of coverage, we issued a one-time, full courtesy refund as a gesture of goodwill.

We regret that this experience did not meet your expectations. If you have any further questions or need additional assistance, our Customer Service team is available at 1-800-587-4162 and would be happy to help.

If you would like us to review your experience further or ensure your contact preferences are updated, please don’t hesitate to contact our Customer Service team at 1-800-587-4162 so we can assist.

Zachary, we appreciate your thoughtful review. We’re glad you gave us another chance and that your experience turned around in a positive way. Our goal is always to make sure customers feel heard, comfortable, and confident in their decisions, so we truly appreciate you sharing this feedback with us. If you ever need anything, our Customer Service team is always happy to help.

Thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions you may have regarding your coverage.

Annette, thank you for taking the time to share your feedback. We understand your concerns regarding the deductible, labor amount, and overall claim experience, especially in a situation like this. Deductibles and labor times are determined based on the terms of the contract and nationally recognized labor guides, which are used to help standardize repair times and costs. We know this can sometimes feel unclear, and we appreciate you providing the requested documentation during the process. We would appreciate the opportunity to review your claim in more detail and go over how the coverage was applied. Please contact our Customer Service team at 1-800-587-4162 so we can walk through everything with you and help provide clarity.

We know this may not have been the outcome you were hoping for, and we’d be happy to go over the details with you. If you’d like a full review of the claim and how the contract applies, please don’t hesitate to contact our Customer Service team so we can assist.

Brad, we appreciate you taking the time to leave this review! It’s great to hear your coverage was helpful over the years, and we’re glad everything was quickly resolved for you. We’re also glad you had a positive experience with the service you received. Wishing you all the best moving forward, and if you ever need anything again, please don’t hesitate to give us a call.

Richard, it’s great to hear everything has been going smoothly so far! We’re glad the information has been clear and easy to understand and that you’ve had a positive experience. We appreciate having you with us, and if anything ever comes up, please don’t hesitate to give us a call.

Stefhone, thank you for taking the time to leave a review, and welcome to CarShield! We’re so glad getting started was simple and convenient for you, and we truly appreciate you choosing us for your vehicle protection needs. Our team will be here to support you and help whenever you need us along the way.

Jasmine, we truly appreciate you sharing this with us! We know how important peace of mind can be, and we’re so glad our team was able to make the process easy and comfortable for you. It means a lot that you chose CarShield, and we look forward to being there to support you when you need us. If anything comes up down the road, our team would be glad to assist.

A further review of your claim indicates it is currently moving forward for repair. If you would like, our team would be happy to go over your contract and the claims process in detail to provide clarity and address any concerns. Please don’t hesitate to contact our Customer Service team so we can assist you further.

Elaine, thank you for sharing your experience with us. It’s great to hear the representative took the time to provide helpful and thorough support, including following up to make sure you had the right information. We appreciate your feedback and are glad to have been able to assist. If you need anything further, please don’t hesitate to contact us.

Welcome to CarShield! It’s great to hear your sign-up experience went smoothly and that everything was explained clearly without any pressure. We’re glad you’re feeling confident in your coverage, and if you ever need anything or have questions, please don’t hesitate to give us a call.

Boyd, we apologize for the inconvenience this has caused and understand how difficult it is to be without your truck, especially when it impacts your day-to-day needs. We’d like the opportunity to review your claim and provide clarity on the repair process, including how parts are handled under the contract terms. Please contact our Customer Service team so we can look into this further and assist you.

Bob, thank you for your feedback. We understand wanting clear and straightforward pricing, and we appreciate you bringing this to our attention. We’d be happy to help provide more clarity and go over available options with you. Please contact our Customer Service team at 1-800-587-4162 so we can assist further and make the process as simple as possible.

Willie, thank you for your review, and welcome to CarShield! We’re glad you chose us and want to make sure you feel confident in your coverage. If any questions come up, please don’t hesitate to give us a call.

Annette, thank you for your review and for choosing CarShield! We’re excited to have you with us and want to make sure you’re comfortable with your coverage. Please give us a call if anything comes up.

Jerry, welcome to CarShield! We’re really glad you chose us and appreciate you taking a moment to leave a review. If you ever need anything or have questions, just give us a call.

Cheri, we’re glad you took the time to leave this review! It’s great to hear you felt comfortable during the sign-up process and that everything was explained clearly. We’re happy you chose to move forward with coverage that gave you more confidence and peace of mind. If you ever have any questions or need anything, please don’t hesitate to give us a call.

Thank you for your positive feedback, Annette! We're thrilled to hear that you found our signup process straightforward. Your recommendation means a lot to us. If you have any further questions or need assistance, we're always here to help.

Eric, we’re glad to hear the sign-up process was smooth for you! It’s great to have you with us, and we hope everything continues to go just as easily. If you ever have any questions or need anything along the way, please don’t hesitate to give us a call.

Jacob, we appreciate you sharing your perspective. We understand there can be differences in how processes are handled across coverage providers. Coverage is based on the terms of the contract, which outline how parts are priced or sourced. The parts used are of like kind and quality, and are either covered under the agreement or supported through the coverage provided. We also want to note that our administrator pays out over $10 million in claims each month. We are always working on improving the process, as we do value our repair facilities. If there are specific concerns or situations you’d like to discuss further, we’re always open to reviewing them.

Patricia, we’re so glad you took the time to leave this review! It’s wonderful to hear you had a positive experience and were able to find a plan that fits your needs and budget. Having that added peace of mind, especially knowing you’re covered if something unexpected happens, can make such a difference. We’re happy to have you with us, and if you ever need anything or have questions, please don’t hesitate to give us a call.