CarShield Reviews
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About CarShield
CarShield offers customizable vehicle service contracts that cover new and used cars against malfunctions and breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing services, rental vehicle assistance and mobile app access. Month-to-month coverage plans include flexible monthly payment options.
- More plans than many competitors offer
- Plans start at $99 per month
- Free access to 24-hour assistance and repair facility map
- Month-to-month, price-locked plans available
- Covers cars with up to 300,000 miles
- Rental reimbursement isn’t standard
- Quote only available over the phone
CarShield Reviews
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- 4,914,939 reviews on ConsumerAffairs are verified.
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- 4,914,939 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 1, 2026
My salesman Michael, he was great, very caring and engaging, personal. Perhaps too personal that he has been caught in a disturbing lie. As if he had worked so to give me a retired disabled, 19-year dialysis and 3 time breast cancer survivor a big deal at 99.00, till my daughter came in and researched, and they start at 99.00; then she was like, "See what else he could be lying about?" I really need the Car Shield, but can they do something real to help me?
Dana, we appreciate you taking the time to share your experience. Coverage plans and pricing are based on the specific details of each vehicle, including factors such as the year, make, model, and mileage. After reviewing your account, we do see that your representative was able to apply a substantial discount to your policy. If you have any questions regarding your coverage or pricing, we encourage you to contact our Customer Service team at 1-800-587-4162. They will be happy to review your account with you and answer any questions you may have.
Reviewed July 1, 2026
Signing up with CarShield was easy. I had automatic withdrawal for payments every month. I just set up the account, and they took the money monthly from my account. CarShield is a good thing to try. For me, it looked like there is no risk. I don't use it yet, but I believe it's okay.
Welcome to CarShield! We're glad to hear getting started was quick and easy, and that setting up your account was a smooth process. Thank you for sharing your experience. When the time comes that you need your coverage, we'll be here to help every step of the way.
Reviewed June 30, 2026
The representative was truly knowledgeable of Car Shield policy. He knew what to asked me, and like what day was vehicle towed into Natchez transmission pro? I told him vehicle was towed in on June 22nd.
Thank you for sharing your experience, Denzell! We're glad to hear that the representative was knowledgeable about your CarShield policy and helped with your towing query efficiently. Your satisfaction is important to us, and we're here if you have any further questions or need assistance.
Reviewed June 30, 2026
I have never had CarShield. Now signed up for their emails yet I get daily emails from them. Dispute my numerous attempts to block them and report spam. This business is beyond sketchy!! Beware!!
Pamela, we apologize for the frustration this has caused. Please contact our Customer Service team at 1-800-587-4162 so we can review your information and update your communication preferences. We appreciate you bringing this to our attention and look forward to helping resolve the issue.
Reviewed June 30, 2026
I have had this policy for 4 years. This tear my car had a problem and I too it to the dealership. When Carshield got their quote for $5,600 they refused it and said they would onle pay $3,200/-. I asked them where I should take the car. They sent me to another shop that offered to do the repair for $3,200 which they also refused and only paid $1,600. I had to pay the rest out of pocket. This is a SCAM. DO NOT USE THEIR POLICY.
We recognize the concerns you've raised regarding your claim and the repair costs. We encourage you to contact our Customer Service team at 1-800-587-4162 so we can review your claim with you, provide a detailed breakdown of the authorized costs, and explain how the contract applied to your repair. Our team can also answer questions about the claims process, discuss the payment determination, and address any concerns you may have. We'd welcome the opportunity to review the claim with you in greater detail.
Reviewed June 30, 2026
CarShield is a PISS POOR COMPANY! They take my money, however fail to provide the customer service that they advertise. If you own a GMC vehicle, you’re wasting your money with CarShield. GMC in Springfield, Missouri stated they don’t accept CarShield because they are too hard to do business with. Apparently this is the standard across the board with most reputable GMC Dealerships. I will be contacting all required agencies to report CarShield false advertising and information!
Rudy, we appreciate the opportunity to address your concerns. Like many vehicle protection and insurance claims processes, repairs require documentation from the repair facility so the Claims Department can verify coverage, review the diagnosis, and authorize eligible repairs in accordance with the terms of the contract. We recognize that repair facilities may have different processes, but our goal is to review every claim accurately and consistently while ensuring customers receive the benefits available under their coverage. If you'd like to discuss your experience or have questions regarding your claim, please contact our Customer Service team at 1-800-587-4162. They will be happy to review your concerns and assist you further.
Reviewed June 30, 2026
The reps of CarShield were well-spoken. They went right on to explain the policy to me word for word about everything. Their price is good as well. I’ve been with them for six months now, and I haven’t filed a claim yet.
Tavasa, we're delighted to hear our representatives were clear and informative with policy details and that you find the pricing appealing. It's great to know you've been satisfied during your time with us, even if claims haven't been necessary yet. We appreciate your trust and look forward to providing continued support. If you ever have any questions, please feel free to reach out!
Reviewed June 30, 2026
The sign up process was simple. The rep that I dealt with was a good help. He explained everything. I was impressed with his attitude. If anything happened, my car is covered.
Thank you for sharing your positive experience, Frances! We're happy to hear that the sign-up process was smooth and that the representative provided clear and helpful explanations. Knowing that your car is covered gives valuable peace of mind, and your satisfaction reinforces our dedication to exceptional service. If you need further assistance or have any questions, feel free to reach out.
Reviewed June 29, 2026
The Carshield team will shop for cheap car parts and NOT approve the quality car parts the auto shop chooses. Therefore, they are VERY limited on what they will cover - leaving you with the majority of the bill. I am very disappointed and I am out of pocket a lot of money. I am going to try Endurance.
Sasha, we recognize this was not the outcome you were hoping for, and we appreciate you sharing your feedback. Per the terms of the contract, covered repairs may be completed using new, used, or remanufactured parts of like kind and quality. If you would like a detailed breakdown of the costs associated with your claim, or have questions regarding how the contract applies to your repair, please contact our Customer Service team at 1-800-587-4162. They will be happy to review the claim with you and discuss your concerns in greater detail.
Reviewed June 29, 2026
I just got CarShield. Signing up was easy. I talked to their guy and he went through it really quickly, but it was easy to understand. There's a process in place. You have to drive so many miles before your policy is activated so you don't get scammers and things. I thought he was good. They quickly turned everything around. I feel like, when I called, he did a good sales pitch too. I paid 180. He gave me a couple of discounts in there because I didn't have the 75,000 miles. I was under that. I feel like the price is reasonable.
I have an Audi and I don't have a lot of miles. I don't drive a lot on it and my extended warranty was up at 75,000 miles. The whole thing's electronic. Having this coverage is like a relief for me because I don't know stuff about cars. So, the fact that they cover a lot of the stuff is important to me. One of my biggest fears is breaking down on the side of the road, but my car insurance has the towing service. CarShield does, too. I got double, so I'm good.
Janetta, welcome to CarShield! We're delighted to hear your representative made the enrollment process easy to understand and helped you find a plan that fits your needs. It's great to know your coverage gives you added peace of mind, especially with your Audi. If you ever have any questions about your plan, please don't hesitate to reach out. We're always happy to help.
Reviewed June 29, 2026
I'm interested in Carshield's coverage 'cause I got a 2014 vehicle that could be subject to something breaking. I signed up and the process was good. The policy activates within a certain mileage and time frame. Signup is always easy with these car companies. It's when someone tries to collect is the issue. I haven't made any claims yet, so we'll see how that goes.
Richard, thank you for allowing CarShield to help protect your vehicle. We're pleased to hear the enrollment process was smooth and easy to understand. We appreciate you sharing your experience, and when the time comes that you need your coverage, we're committed to being there for you. If you ever have any questions about your plan, we're always happy to help.
Reviewed June 28, 2026
Our car is four years old now. I didn't want a dealer warranty. We figured we'd try CarShield. Signing up was easy. The people were knowledgeable and very friendly. We were approved right away. If anything goes wrong, we'll have coverage for it. But it was said we had to pay at least one month before it would become active.
James, we're thrilled to have you as part of CarShield! Thank you for sharing your experience. If you ever have questions about your coverage, we're only a phone call away.
Reviewed June 28, 2026
Signing up with CarShield was easy. I was with a rep. I now don't have to worry about my vehicle. If I have to make a phone call, my vehicle will be fixed. And I will not be without a vehicle because I have the insurance for the rental car as well.
Tim, welcome to CarShield! We're so pleased to hear the enrollment process was easy and that you have peace of mind knowing your vehicle is protected. Thank you for sharing your experience. If you ever have any questions about your coverage, please don't hesitate to reach out.
Reviewed June 27, 2026
I’ve been with CarShield for two years now, and so far, my experience has been good. As far as when you go into the program, their customer service seems to be pretty fair. Their price is very good, as well. I would recommend them.
Your recommendation truly means a lot to us. Thank you for trusting CarShield over the past two years and for your kind words about our customer service and value. We appreciate having the opportunity to help protect your vehicle and look forward to being there whenever you need us.
Reviewed June 27, 2026
My son told me to choose CarShield and when I signed up, the rep who assisted me was fine. It wasn't a bad experience. I had their policy for a week, but because of the price, I no longer have it.
Monique, thank you for giving CarShield a try and for sharing your experience. We're pleased to hear your enrollment process went smoothly, even though the coverage ultimately wasn't the right fit for your budget. We appreciate the opportunity to have served you and wish you all the best moving forward.
Reviewed June 26, 2026
I have been with Carshield for 6 years. I need some repairs done on my vehicle and they will not cover the repairs. They are a complete ripoff. If you are looking for a extended warranty do not use this company.
Lee, we can certainly understand how discouraging this must have been, especially after being a CarShield customer for the past six years. A review of your recent claims indicates the repairs involved components that were not listed for coverage under the terms of your contract.
We want you to feel confident in your coverage and have a clear understanding of what your plan includes. We'd welcome the opportunity to review your contract with you in detail, explain how it applies to your recent repairs, and answer any questions you may have. Please contact our Customer Service team at 1-800-587-4162. They will be happy to review your coverage with you and discuss your concerns in greater detail.
Reviewed June 26, 2026
CarShield's rep did a good job. He explained everything. He answered all my questions and I ended up going with the product. It was a good experience.
Thank you for choosing CarShield, Brad! We love hearing that our representatives took the time to answer your questions and help you feel confident in your decision. If you ever have questions about your plan, please don't hesitate to reach out.
Reviewed June 26, 2026
I always tell people to go to CarShield. I've sent out probably 15 people already. Getting signed up with CarShield is simple. Their customer service is pleasant. So far, for the price and what I was paying for my warranty, it was a no-brainer. I like the convenience of having it right now. I like not having to pay the exact full amount for something that's going to continue to decrease in value.
Gregory, a recommendation like yours is the highest compliment we could receive. Knowing you've referred so many friends and family to CarShield truly means a lot to us. Thank you for your continued trust and support. If there's ever anything we can do for you, please let us know.
Reviewed June 25, 2026
Very friendly and extremely professional. Representative took their time to explain everything.
Thank you for the positive feedback, Rose Ann! We’re delighted to hear that our representative was friendly and professional while fully explaining the details. Taking the time to ensure understanding is important to us. We appreciate your kind words and look forward to providing you with excellent service in the future. Thanks for choosing us!
Reviewed June 25, 2026
The CarShield rep was very pleasant and helpful. She answered my question. But the cost of the coverage didn't add up for the package that I was getting. It didn't meet my needs, so I ended up not getting the coverage.
Thank you for considering CarShield, Doris. We're happy to hear your representative was pleasant, helpful, and took the time to answer your questions. While our coverage wasn't the right fit for your needs this time, we appreciate you giving us the opportunity to earn your business. If your needs change in the future, we'd be happy to answer any questions you may have.
Reviewed June 25, 2026
Signing up with CarShield was fine and easy. I've used CarShield before. We were just coming back. My Cadillac is out of warranty, and I needed to get it into a plan that, if something happens to it, it’s covered. I like that their price is very reasonable and they’re very easy to work with. I would recommend them.
Welcome back to CarShield, Tammy! We're thrilled you found our plan easily accessible for your Cadillac and that the coverage suits your needs. It's rewarding to hear our pricing and service have previously created confidence and that you'd recommend us to others. We appreciate your continued trust and look forward to ensuring your peace of mind. If you have any questions or need assistance, feel free to reach out.
Reviewed June 24, 2026
He was very nice and knowledgeable when delivering the product he was selling. He answered questions clearly and made the entire experience pleasant and professional.
Thank you for sharing your positive experience! We're thrilled to hear that the delivery process was handled smoothly and that our representative demonstrated both friendliness and expertise. Your satisfaction is important to us, and we look forward to the opportunity to serve you again.
Reviewed June 24, 2026
They do not support repair shops and the diagnostics that need to be done to find out if CarShield even covers it. I did not charge a customer for diagnostics when they said they had CarShield thinking that CarShield would cover the diagnostics no matter if they covered the damage. Not Professional IMHO. I would not recommend any of my customers to get it...
Brian, we appreciate you sharing your feedback. Our relationships with repair facilities are important to us, and we value the role they play in helping our customers through the claims process. Without a contract number or claim information, we're unable to review the specific situation or provide details regarding the claim. Claim determinations, including any applicable coverage, are based on the terms of the contract, the components listed for coverage, and any applicable exclusions. We appreciate you taking the time to share your experience with us.
Reviewed June 24, 2026
My experience with CarShield has been fine. I like the price of CarShield. I’ve been with them for a few months now, and it was easy to sign up. Everybody was friendly, and it went very well.
Thank you for sharing your positive experience with CarShield, Anne! We're delighted you found our pricing appealing and the sign-up process simple. It's wonderful to hear our team made you feel welcome as a customer. If you have any questions or need assistance in the future, we're here to help.
Reviewed June 24, 2026
I heard about CarShield on television. I recently moved from Canada, so it was new information. I have two cars, so I was interested. I called the number I got off the television and talked to somebody and gave them the information that they asked for. One of my cars, I would not have been able to give them the mileage, because it had a dead battery. I don't drive it very much. And I don't know if they need that, but I have since gotten a battery for it. I like that I wouldn't have to worry about finding the right person to do the right job or how much it costs. Because I don't know cars. I don't know what a repair ought to cost, any of those things. However, they said that they would send me a card, but I haven't received one. I did get an email welcoming me, but it was welcoming me and wanting me to sign up my house.
Tamara, welcome to CarShield! We're pleased to hear the enrollment process was easy and that your representative helped answer your questions. We also appreciate you letting us know about not receiving your membership card. If you have any questions about your account or would like assistance with your membership materials, please contact our Customer Service team. They will be happy to review your account and assist you.
Reviewed June 24, 2026
I've been with Carshield for about four months. I have a used vehicle that manufacturer's expired, so I looked at protecting myself. I overheard from people that Carshield is a good company and ended up signing up, then I printed the handbook myself from an email. The extended warranty and then the insurance company are good until someone needs it. I work at a mechanical shop as a service writer and I had a bad experience with Carshield last week about a claim for a customer. Now I'm thinking to either keep it or get rid of it.
Thank you for sharing your experience, Arnie. We're pleased to hear the enrollment process went smoothly and that you were able to access your contract information. We also appreciate you sharing your concerns based on your recent experience. We understand how that could influence your perspective. Claim situations can vary depending on the vehicle, the cause of failure, the coverage selected, and the terms of the individual contract. If you have any questions about your own coverage or would like to review your contract, we encourage you to contact our Customer Service team. They will be happy to review your plan with you and answer any questions you may have.
Reviewed June 23, 2026
I am so pleased to be part of Car Shield. on several occasions they came through with help. Once asked if they knew of a shop that took Carshield in my area within minutes I had the answer. Another time was when my life was turned upside down and I had to make important decision. Yep they helped me through that too... The man on the other end leaned in with compassion and solutions. He took my stress level down about 8 knots. I am so pleased with CarShield.
Thank you for sharing your experience with CarShield, Deborah. We're thrilled to hear our service has been supportive during crucial times and that our representatives provided practical assistance when you needed it most. Your decision to trust our program means a lot to us, and we're pleased to be a part of reducing some of the stress involved. Should you need further support, please feel free to reach out. Safe travels, and thank you for choosing CarShield!
Reviewed June 23, 2026
I've done two claims with CarShield, and they’ve always done it. I had no problem with anything. One claim had something to do with a leak with the oil thing for the engine, and that wasn’t a problem. The claim process took about two days.
Thank you for sharing your positive experience with CarShield. We're delighted that both claims were handled promptly and smoothly. Continually providing excellent support, just as you described, is our main priority. Please contact us anytime if we can assist you further.
Reviewed June 23, 2026
I saw the ads for CarShield. I called the 800 number and got signed up. I've got an older pickup, and almost every car that we've ever owned in our life had to have work done after the warranty is done. My experience with the rep was pretty cut and dry. I was hoping she'd give me a little bit better break as an old guy, but we were good. She answered everything I had and pointed me in the right direction. I'm hoping the policy covers whatever problems I ever run into. So far, I haven't run into any. It's like any insurance: you hope you never have to use it, but if you do, you hope it's there. I wish the price would be a little bit lower, though. ‘Cause I was on CarShield, then I had read some negative things about them, so I quit for five days. Then when I re-signed up, my price jumped a little bit.
Michael, welcome back to CarShield! We're pleased to hear your representative took the time to answer your questions and help you find the coverage that was right for your vehicle. We also appreciate your feedback regarding the pricing of your policy. If you have questions about your premium or would like to review your account, we encourage you to contact our Customer Service team at 1-800-587-4162. They will be happy to review your account with you and answer any questions you may have.
Reviewed June 22, 2026
I just filed a Better Business Bureau complaint about the unacceptable handling of my extended warranty claim with CarShield/American Auto Shield. When my vehicle went into limp mode, I contacted CarShield and initially received what appeared to be helpful support. However, once my repair facility submitted the estimate, CarShield/American Auto Shield attempted to nickel‑and‑dime the shop and ultimately approved only $296 of a $700 repair, leaving me responsible for the remaining balance plus my $250 deductible.
They also delayed approval for several days, forcing me to pay $43.67 per day for a rental vehicle. After 10 days, I paid $450.44 in rental fees, yet they reimbursed only $315.28, falsely claiming that certain fees were not covered—even though the invoice clearly shows a simple 10‑day rental plus tax. They later stated they only cover 7 days of rental, despite the fact that their own delays caused the extended rental period. I am requesting reimbursement of the remaining $135 that I am rightfully owed.
Marjorie, we understand you have questions regarding both the claim payment and rental reimbursement. Rental benefits are provided in accordance with the terms of the contract, which in this case provide coverage for up to seven days of rental assistance for the repair. A review of the claim also indicates there were differences between the repair facility's parts and labor charges and the pricing verified through the nationally recognized labor and parts guides used during the claims process. Situations like this can occur when a repair facility is not willing to negotiate pricing within those verified amounts. For a complete review of your contract, claim payment, rental reimbursement, and how the contract provisions applied to your claim, please contact our Customer Service team at 1-800-587-4162. We'd be happy to review the details with you and answer any questions you may have.
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 333 Mid Rivers Mall Dr
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
