CarShield Reviews

The agent explained everything to me clearly. He was very professional and answered all my questions.

I’m very interested in the he coverage but I just don’t want to be pressured. When I say my wife and I decide together they keep dropping the price. What’s so hard to call me back in a day or two. To see if we decided.

I had called several different places to find out how much they were, how much co-payments were, what they covered, and CarShield was the most reasonable. Signing up was no big deal. I called and I told them what I wanted to know, and they were very nice about giving me answers. They were definitely knowledgeable. Everything's expensive, but the costs I pay per month versus one repair I had right after I got the car equals out.

I've only been with CarShield about a month. The main reason I took out some kind of insurance on my car is because I had to help my son pay for a $5,500 transmission and the CV axles on his car, and it scared me. When I was enrolling, the guy was very nice. I did the process over my overhead phone in my truck while I'm driving, and it was very simple and very easy. They took a debit card. About a week later, I got all the paperwork in the mail to review. You have 30 days to cancel it if you wanted to. The guy was a very cordial person. That means a lot. If I get ahold of somebody rude, I don't want to do business with them. I'm very satisfied so far.

I researched vehicle warranty companies looking for the most reliable and affordable one. Carshield was one of three I found. I was contacted by text and email, but not an abundance of attempts. I called Carshield and immediate spoke with James, who was not A.I. He was very professional and not overbearing. He did not try to oversell a policy to me. He complimented the company he works for and explained in detail how these companies work. As we talked, he looked for discounts for me without my asking. He decreased my monthly payment three times during the conversation. I felt comfortable with his information and experience and I purchased the plan. Honestly, in this day and time, it’s difficult to find an experience like this. I appreciate you, James, and the company you work for. I hope to never have to use the policy, but I feel like if I have to, I will be taken care of.

This company fails to honor repair promises, ignores multiple cancellation requests then stalks and harasses you with the most aggressive and rudest scum buckets they can find. Don’t waste your money here. I have notified them multiple times and on one occasion they even recognized their mistake but have refused to correct it. My bank was given the information for the dispute because could get nowhere with this despicable company. Now as of 8/21/2026 I have given them final notice to cease and desist and will press harassment charges against them for their continuing abusive antics. They are in public notice

I was looking for an extended warranty for my car, and CarShield was one of the top ones that was listed. They were the first one I called, and they sounded good, so I went with them. However, after I signed the contract, I spoke to my local GM dealer and I got a better deal through them. So, after one day, I contacted CarShield and canceled my contract. It took a while, but they canceled it, and they did everything they should have. So, I was good with them. When I did the contract, they sent me a paper saying if I wanted to cancel, I could cancel within 30 days and what I had to do to do it. I did everything they said, and it was canceled. CarShield is a trusted company. I would just be careful to check out your local car dealerships first to see if they had a better deal, which is what happened in my situation.

This is my second vehicle I'm covering with CarShield. The first one, I rarely used it. This other one, I don't think I'm gonna have to use it either but I've been with CarShield probably a couple of years. I placed a claim on my first vehicle, and my experience was excellent. I called it in because all I needed was a tow truck. Having CarShield is worth it. It's not a lot of money. It's reasonable.

Did what they said they would do and with no problems.

Absolutely disgusting!!! This company wants to pay half the labor and wants multiple diags to come from the customers pocket even though you already have the full diag. Then you don't send an inspector and want us to do it, and want the customer to pay for that too. This company is full of liars and thieves!!!

MY CARSHIELD NIGHTMARE. I called to cancel 3 days past my 30 day trial refund period due to sudden surgery, no problem. Then for 2 months my bank account was charged although I didn't finalize with mileage upon start date and other formalities. Absolutely criminal. I will stop these real experience reviews when they make it right. RIGHT lol.

CarShield was recommended by one of my mechanics. I was looking that's gonna cover everything because my warranty was getting over. The representative that I worked with told me what I'd get and that's what I'm paying for. I would tell others to get an extended warranty with CarShield.

I've been protected by CarShield for two months. The enrollment was flawless. Communicating with them is very good. Also, the payment for two cars wasn't bad. The biggest benefit is the cost of auto repairs.

I’ve been paying my premium for a year now. My car needs a water pump and is in the shop waiting for an inspection. Monday Aug 17th the claim was started and I was told 24 to 48 hours for an inspector to go out and inspect the vehicle. No one has come out, my advisor called to check on the status. He was told someone should have already came to inspect the vehicle. Needless to say today 3 days later we are being told another 24 to 48 hours for an inspection. This is not acceptable. I’m only allowed reimbursement coverage for a rental car for up to 7 days. I’ve had the rental for 6 days thus far. Who will pay for the additional days I need the rental for? Obviously Carshield's fault for no one showing up to do the inspection when originally supposed to. I’ve been told lies as well by carshield concerning this matter.

Pushy Salesman. Would not let me get a word on the conversation. I had questions. He didn't want to hear them, much less answer them.

I called tonight and spoke with Zach then he spoke with Spencer for a quote on my 2019 Nissan Sentra Sr w/111,000. I made him aware that I have some pre-existing concerns. Zach put me on hold, then he came back and told me that I had to go get the work done on my car first then come back to them. If I wanted to spend $1842.65 to get my car fixed. I would have done that before calling them.

I've been with CarShield for a year. I purchased a truck that had some miles on it, and I decided that I would like to have some help in case something went wrong with it. The drivetrain was the only thing that was covered. I sold that truck. I called CarShield to cancel the program and get a refund. They said, "We don't give refunds but we can put it on another car if you want to." I said, "Just for one month, since I've already paid it." They said, "Yes." I said, "Okay. Put it on my Corvette." They did. The next month they charged me again for that. It was supposed to be one month that had already been paid. I need a refund for that.

I had CarShield for 5 years! Fought with them for the last 3! Contract says a lot of stuff they weasel out of, you can never get a straight answer and now because I retaliated they dropped me, I never missed a payment and don’t believe them when they say they will pay you back for the rental car because they don’t! I have a case with the BBB on them now! Please do not use these scammers!

My claim was approved immediately. I didn’t have to call. They kept me informed about everything that I needed for the repair

CarShield had me sold. I've been with them for almost two months. Enrolling was easy, and the cost was very reasonable. I would highly recommend it to anyone. Read the pamphlets and compare. The competitor has less than CarShield. They protect me bumper-to-bumper.

So far my experience with CarShield been very good. My Malibu is my baby low mileage. Car shield came through on every claim I had with them. Never having any issues with them when it came to a problem with my car. Just got me a good use engine for my car but they covered 95% of payment I had the rest what a relief even though times are tough nowadays. Thanks car shield.

I bought a used car with almost 75,000 miles and wanted to make sure I had a warranty. My parents have used CarShield in the past and I called them directly after getting the car at CarMax because I didn’t want to pay the outrageous warranty price for a limited warranty. The sign-up process was excellent and the gentleman I worked with was very friendly. He walked me through the process, worked with the discounts to bring the numbers down a little bit and explained all the features. It was quick and smooth. I was told it’s month-to-month and that it’s a policy for life. Just pay it and it would cover all the major repairs. I’m hoping that’s right. I didn’t do a lot of research on it, but I should have. My problem is, when I did research afterward, I found that not a lot of service stations take it.

I have nothing but good things to say about the plan I was able to get for my 2018 Jaguar. I've had to have my car serviced twice, and the process was easy. The claims department was extremely helpful and provided great customer service.

My review is good. I had no problem. There was an Agent that helped me. I don't remember her name. But she was kind and knew what she talked about. I appreciate the company. I have already told some people about you all. Thank you. Thank you, Thank you.

Excellent customer relations when it comes to serving an Diamond Member. Thank you!

My vehicle has a branded title and low miles, and I wanted to make sure that if something goes wrong with it, it would be covered. CarShield was the only one that would insure me with a branded title. But I knew that CarShield was the only one that does, which was why I purchased the car. Knowing that I have coverage now makes me feel good inside. The sign-up process was fine and typical. The reps were trying to sell me as much as they possibly could, but I did my research, told them what I wanted, and they agreed to it. It was a simple process. It's probably better than most customer service these days because you deal with AI and it's annoying.

Setting up the accounts with CarShield was fine. I've already had cars serviced a couple of times, and nothing's been covered so far. One of them was the serpentine belt, and I paid out of pocket for that one. I wasn't out of my 30 days, which I didn't realize there was a 30-day wait. My understanding was that it was going to be a higher deductible for the first month, but when I called to make a claim, they said that I couldn't make a claim yet. I'm kind of undetermined so far. I'm not impressed. I got the insurance so that if I have expensive car repairs, that stuff is covered. But so far, the things that have broken down have not been covered. I haven't had it that long, so I don't know if maybe some future experiences will make me feel a little better about it.

The sign-up process with CarShield wasn't too invasive. It was quick and simple. I'm a single parent so my funds are claimed before I get them, and this CarShield gave me peace of mind if something was to happen with my vehicle, I would be able to cover it with no hiccups.

My GMC Yukon is a luxury vehicle with tons of options and electronic stuff, and it had 70,000 miles on it, which was why I got an extended warranty. Some of the other warranties make you pay $5,000 upfront. But CarShield has a monthly deal, so if you ever want to quit, you can. I had gone through the hassle of buying a warranty before and then selling the car, and you have to jump through hoops to get your money back. With this, you can just stop it. The rep who signed me up seemed alright. He's a salesman, and he lowered the price from the initial amount, so he seemed like a nice enough guy. I'm 73 years old, so I know what salesmen are. They're just trying to make a living. The signup process seemed fast and easy, and I liked that I could cancel at any time.

Worst company. Bad customer service and support. Doesn't know anything.

Talking with Carshield and they calling and asking the right questions to get Midas moving forward with the repairs to my wife truck. Thank you guys for your assistance because Midas was giving me the run around.

I never had anything fixed with CarShield yet. However, the representative was good.

I've had some repairs done and my experience with CarShield has been fair. It's better than nothing, but I'm not overly happy with them. They never seem to pay the full bill and only pay a percentage. My most recent claim was for a radiator repair, and it’s always the same story. They'll pay some of it, and it just seems to be the way it is. The first repair I had done for a ball joint repair, CarShield paid the whole thing, but the other claims were only partially covered. One claim for an emergency brake cable was over $1,000, and they were only going to pay $400, so I didn't even get it done.

It was an excellent experience & the representative was so very helpful & professional.

They promote being able to go to any repair facility. I went to one they suggested and that facility was clueless. I wanted to take my car to the dealership. Who would know better about their car. After the diagnostic review, the dealership refused to work with Carshield, this isn't the first time I've had a repair facility refused to work with Carshield. So I called prior to any work being done and stated the issue. Carshield tried to send me to another facility. Wait, I want the dealership to work on my car. I asked, "If I pay out of pocket can I be reimbursed." To no avail. Carshield is refusing to reimburse any payment I made out of pocket stating I didn't have the repairs authorized and the car was still able to be driven. Since when was it ok to drive around in the summer with a coolant leak and faulty water pump.

I have CarShield on my Kia and I got full coverage. I give them 5 stars and if anyone asks me about their protection plan, I would tell them to get it.

My car had an issue this month. It's been in the shop for three weeks now. We were waiting on CarShield to review the claim. They wanted to send somebody out to go look at it. They went to go look at it. But they didn't even speak with the dealership at all. The dealership had no idea if it was approved or not. Then they reached out to the dealership, saying that they forgot to do two things, and requested that the dealership do it for them. So, they did it for them. It took days for them to respond.

My experience has been questionable. Before purchase, I was told$119 per month and $100 deductible. After paying, I was told that it costs $1000 deductible if you use the service in the first 90 days. When I used the service, I was told that my deductible will be $500. I questioned that because I made notes, they won't talk to you if they know you are recording the conversation. Rep said it is on the recording, but I can't listen to it! The low or no cost of the repair is BS! I paid over $1300 with the deductible. Less than a week later, it is doing the same thing and I have to take it back to Christian Brothers for them to tell me what the problem is; they need to keep it for a day. It shouldn't be another diagnostic charge, well, we shall see. I will take it to them on Monday. I'll give an update.

I got a good deal on a 2001 car. The expiration of the warranty went by time. The car I bought only had 6,000 miles on it. So, it should last for a while. It had no factory warranty. I wanted to put something on it with the low miles that it had. I wanted to protect my investment. I just went with CarShield via commercial. I did get an offer from the dealer when I bought the car. It cost me a little more through CarShield, but I got a longer term. So, I like the product itself. The signup experience was easy. I didn't have any problem with that. Their rep had presented me a product, and I asked if there was anything that had a longer term, and then he was able to find that for me. So, he met my needs. I'm pretty new with CarShield and haven't had to use it. Hopefully, I don't have to use it anytime in the near future, but it's there if I need it.

I saw the advertisements, and I called and spoke with Carshield. I liked the friendliness, but also the professionalism that they showed when I called and inquired about their product. Signup went great too. The people were very helpful. They looked for the best possible offer for me, and I've been a customer for a few years now. They have signed on multiple cars and had other people in my family sign up with them as well.