CarShield Reviews

When my temperature gauge stopped working I called CarShield to start my claim and get garage referrals. They gave me the name of a tire store. I chose to take my car to a reputable garage. The Garage called CarShield to start the claim, informing them that they planned to replace the thermostat. The following day CarShield called me and said they would only pay part of the diagnostic charge and 70% of the labor charge because their labor guide called for less labor time. My garage used Mitchell’s, CarShield couldn’t tell me which guide they used. I wound up paying about $300 out of pocket!

Took may car for service and they refused any coverage not even the diagnostic. Absolutely useless. Useless and of no value. Do not waste you money. Very bad and angering experience. I later found there is NO Carshield, just different carriers. Do not waste your money.

When I bought Car shield I thought you could just drive into your service actually to make of your car and car shops did tell me I had to wait about one week for the policy to come in and send it to the place where I was going to have it fixed. I could not do that. It cost me $1,400. Thanks Carshield. I really believed you. This is a rip off and I never got any money back and I never used it for one year. I had depends on my car dealers to replace not Carshield.

These stupid people will not stop pestering me. I NEVER PURCHASE from those that pester me. I have asked to be removed from both calling and mailing lists and it seems it can not be done. CALL ME and indicate you are on a recorded line and then try to sell me something - I WILL NEVER PURCHASE. LEAVE ME ALONE.

CarShield is a rip off. They do not fix anything on your cars. Barely I six months ago my engine went out and they denied my claim due to when I called the claim in my job is three minutes away from the shop. The shop kept my car for two months. No rental, no anything. I had to come out of $900 for a rental. They only paid me back 700 of that. Also did not replace my engine. I paid for a different engine myself 5900+1200 to put in the engine. They did not cover it even though my coverage says that. Now I’m having transmission problems and they’re only covering the vacuum hoses that’s leaking.

In late Jan 2025, our 2016 Cadillac Escalade's 6.2-liter engine started making a funny sound. We had the Cadillac towed, at our expense, to our mechanic to diagnose. He notified us our engine's lifters were shot, so we called CarShield. Here's where our nightmare began... A note about our car. Our 2016 Escalade is kept in our garage. Its exterior/interior is constantly cleaned (during the winter we maintain monthly membership at the local car wash so no hand washing), all maintenance is performed on time, the engine block is cleaned once a quarter, and leather is treated as needed. You’d swear it just came out of the factory; it’s that well maintained.

I totaled my car on February 25th, 2025. Called CarShield to cancel my policy. They continued to take out payments due to autopay I had set up. I called customer service to get a refund, they told me that they would be unable to refund my money and didn't even give me a reason. I will definitely NOT be using CarShield on my next car.

I woke up to a flat tire. Afraid of causing any avoidable damage to the rim, I contacted Car-shield Repair who provided service to remove the flat tire replacing it with the doughnut tire in about 30 minutes.

I always keep maintenance up on my vehicle always. I have a 2015 Cadillac with the drivetrain policy. I take it every 50 thousand miles and have transmission fluid changed on it or I do it myself. Well the last time I had it changed. I take it to a Valvoline lube and have it changed. So about 1500 miles after the change. My transmission started acting up. I take it in for service and Carshield uses me having my fluid change against me and will not pay to have it fixed. That is a good example of a ripoff company.

Carshield seemed like an amazing deal. I fell on hard times due to cancer. When they said they would look at my rates to help, they raised them. Then I was immediately disconnected and my coverage was canceled unless I paid the higher rate. Sorry to say preying on the less fortunate is not good business.

I turned down CarShield's offer of $189/month for coverage. Seemed high for a late model car in great shape. They came back 3 days later and offered me $149/month. If you want CarShield, hold out for a better price. If you find them to be unethical, as I do, and many others as evidenced by their $10 million settlement with customers for unethical behavior, run away.

Very bad experience calling help desk person named Reality. She was rude, unprofessional, talking over you not giving chance to explain the repair. She refused to give me the full name of my salesperson who sold the warranty to me. She also refused to give me the number contact information of the salesperson. I was called by the salesperson of the CarShield and he did his job by convincing me to sell the warranty. Now I called to check for the issue I have and the girl named Reality was very disrespectful to me and refused me to explain the situation. She flatly refused the claim. She was very confident and does not care for any review.

These people are deceptive! Save the same amount every month that they want and you will come out with more than what they offer. Plus their spokes person is a cross dresser a man!!!! More deception!!! Can't trust liars.

I would not recommend this rip off to my worst enemy. They charge you premiums, real money for imaginary service; services they have no intention to provide. Check to see what their own network of service providers say about them before you buy, then don't!!!

I have been with CarShield for approximately 2 years and had three vehicles covered by them, but each time I have submitted a request, I have only had two approved and the others declined. If I would have put the money aside on each month for the payments of three vehicles I would have been able to cover the other problems. I will not ever use car shield or promote them to other individuals.

I was accepted with my high mileage car. They accepted all monthly payments, would not pay for any repairs due to age of car. All northern cars have rust with high mileage!!! I have an unlimited wash policy which I use at least 3 times a week. Horrible! Don't get taken!

CarShield is one of the biggest scams in the warranty industry. They promise comprehensive coverage, but when you actually need them, they deny your claim with vague excuses and zero accountability. Their entire business model is designed to take your money while covering as little as possible. I’ve had two major claims denied, both of which left my car completely undrivable—and CarShield did absolutely nothing to help.

I paid my premiums like clockwork for months, and then when I filed a claim, CarShield only approved approximately the amount I had paid over that time, leaving me thousands to finish the work. I feel like throwing up every time I see a CarShield commercial. I feel sorry for all the “suckers” like me that wasted my time and money on them. I would not recommend them for any reason.

I strongly warn anyone considering CarShield to think twice before wasting their hard-earned money on this so-called “coverage.” My experience has been nothing short of frustrating, deceptive, and financially draining. CarShield lures customers in with promises of comprehensive protection, but when it comes time to actually use the coverage, they will go to great lengths to deny claims using technical loopholes.

I have been a customer for 5 years with 2 different vehicles. The 1st vehicle was covered for over 4 years and we never had to use the warranty at all. We got rid of older vehicles and add newer vehicle and had for 1 month and we had to use warranty. CarShield right from the beginning whether you call in or not to inquire about claim they take their time about everything.

Carshield is the absolute worst company in our entire universe. I wouldn't recommend this company to anyone. The service I paid for was nothing to what they offered. And I am outraged. I should have been aware when dealers stated verbatim that Carshield is not a good company to work with and that is why they would not be affiliated with them.

I signed up for CarShield to cover my daughter's car, who was in college far from home. After about a month of having the insurance, the car started making a noise near the axle, but I wasn't worried because luckily I had gotten the warranty. However, when I tried to put in the claim, Carshield accused me of trying to cover a preexisting issue, I guess because I tried to use it so soon after I got it? Anyway, they required all receipts of previous maintenance done on it. I provided that, but then when I had it fixed by the mechanic, they couldn't get a hold of Carshield for weeks.

This company fits the stereotype of a typical insurance company to a tee. Always looking for a way to get out of paying for repairs. Even their "explanation" was a joke. First, they denied coverage on the engine for lack of proof of the failure. Then, when the piston O-ring showed up in the oil pan, they denied coverage on the engine for information that was made up. Trying to blame the dealership for information they received, but the dealership doesn't have said information, couldn't ever get said information, nor would they ever give it in an opinion. I've cancelled both of my policies, and I will never do business with them again. What a waste of money.

Very disappointed, I called Carshield to file a claim because because my engine light was going off on. They told me to take it in. They gave me a couple of choices and I chose Christian Brothers. Big mistake. I took it in the following day. They told me it was ready. I took my brother with me when we picked it up. It sounded very loud and it was smoking real bad so I left it and I told them that my car was not fixed so they called the insurance company carshield and they told them they are more codes are coming on.

Don’t waster your waste your money! CarShield made the decision to only replace one coil and leave the other damaged coils in my car until they “officially“ malfunction even when car technicians disagreed and suggested replacing all. I have been paying into CarShield since June 2024 and when my car needed service CarShield let me down. The company literally planned to have me on the side of the road due to not paying for what was needed on covered services. Nobody called me to explain even when I asked multiple times to speak with the person who made the decision. I even escalated for the decision to be re-evaluated because it was obvious to technicians that it wasn’t if there would be a problem but when.

Trash company, they're hiding a lot from their customers. Do not get Carshield. I'm saving you a lot, just put 100 bucks aside every month, it will pay what you need. They will not cover even half of what they say they will. Don't belive me, there is a lawsuit on them for it, don't waste your time!!!!

I would have given ZERO stars but it wasn't an option. I have had CarShield's ever since 2022 when I purchased my new to me 2015 Ford Escape Ti. I hadn't had any issues with the car until yesterday (02/10/25) when the vehicle reported a power assist steering fault (seek service). I immediately brought in the vehicle to my local dealership (while fighting the steering) only to find that Car Shield refused to cover the failure. They reported that the contract didn't cover steering, yet I know I requested full coverage (what I am paying for).

I do not recommend CarShield. They took two months to tell me they were not fixing my car. They gave wrong emails continuously for correspondence. And they took forever to send an inspector out to analyze the vehicle. They continue take monthly payments with no intention to fix the vehicle. I requested an a refund just for the last two months they were stalling to notify me of their conclusion at $190 a month. They told me I had 30 days to cancel when I signed up to cancel. How do you know 6 months later you needed to cancel 30 days in. This ridiculous. They are crooks.

I would not recommend anyone buy a policy from CarShield. My policy states that I am covered for Air Conditioning, they denied my claim after I paid them close to $2000 in policy fees. I ended up paying more than $300.00 for my A/C repair. Because I wanted an explanation, I received a call from AAS with a technical description that was very confusing. I asked to get that description so I could read and she said that would be done. Never received anything from CarShield. I recently read that the Federal Trade Commission has ordered CS to pay $10 million dollars for their deceptive coverage ads and that its marketing tactics were deceptive and misleading. I'm going to get in touch with the FTC and see if I am entitled to get reimbursed for what I paid for my A/C. I recently contacted CS to send me an explanation regarding the denial of my claim and they said they have no record of a claim.

After twelve years of membership Carshield denied my claim for an anti-thief device that was installed in my vehicle by the car dealership validating the anti theft device was included in the purchase. Carshield’s failure to compensate me suggests that this organization is a thief. Don’t waste your money.