CarShield Reviews

I saw the commercial numerous times, saw it this time and immediately called. So glad I did. My sister and I got coverage and it is such a relief. The Rep was very helpful and knowledgeable, and provided wheel to wheel coverage for me and my sister.

I have used Car Shield several times with different cars. I turn to Car Shield every time my new car warranty expires. It's helpful to me that I just drive into my dealership, describe the problem with my car, hand over my booklet sent to me by car shield, and he takes care of the rest. I would recommend it to my family and friend.

I was very happy with. Car shield. I was with them until I bought another car with a A warranty and could not use them. They were very helpful and easy to contact. Always there when I needed them.

Very nice and understanding to me. When I didn't have my fund in the bank they said, "No worries." I still have 30 days to pay or I can just pay 1 month until I catch up and also they changed my payment date to the end of the month which is good for me.

I got CarShield about three months ago for my 2008 F250 In case something else happen. Well I ended up with an oil leak. Took it Ford dealership and car shield will not cover and then they dropped me.

I will recommend CarShield not to just my family and friends but to everyone. They’re so easy to deal with. I’ve noticed an oil leak from my car and immediately took it to local dealership and my service advisor took care of the rest dealing with CarShield claim department. Once they’ve diagnosed where the leak is coming from the service advisor called me and told me that CarShield approved the work needs to be done without any hassles. I highly recommend CarShield to everyone!

Had to cancelled service. Wife lost her job and just dont have the money to keep. Would love to keep but at this time we just cant keep. When things not going right they are not, dont know when she will get back to work. Thanks very much for everything. Will recommend to my family and friends.

There is nothing you people need to change of doing. Everything is very very great and YES I will and have told other people of your service. THANK YOU... At this time and my life I will and am saying that coming into CarShield family is the very best thing I have ever done for myself.

I was just calling for basic information. The representatives was very helpful and very courteous. I wanted to know which plans I have and what all they both covered. I have coverage on both my vehicles. I would recommend CarShield to all of my family and friends. It is wonderful knowing you have coverage when you need it. Even though I have car insurance and full collision on my vehicles, you never really know what can happen in life. I love being prepared. This is a good way to have coverage with Carshield. I hope I don't need them, but at least if I do, they are available.

I’ve owned Carshield extended warranty plan for two years, I’ve used it once for a substantial repair and the process went flawlessly. I recently traded in the car and purchased a different car and was able to transfer the coverage to my new car at a small cost without any issues. CarShield is my peace of mind when it comes to unexpected car repair.

I was partially taken care of but had to pay extra for parts the shop would stand behind. Expensive cars use expensive parts. Was pleased that the repair shop had had experience with CarShield/American Auto Shield and was willing to work with them..

So far the representatives at Carshield have very good at answering all my questions. The plan seems to be too good to be true. I have not needed any repairs so I can not comment on that subject. But comparing carshield to other programs I have had it seems to be amazing. My other plans I paid anywhere from $5000 to $7000 dollars and they expired in about 5 years. One did replace a transmission but I had paid more than that into the plan. I was refused by one of them to replace a water pump that they said was ok but it wasnt and I had to replace it at my own expense. I hope carshield is all they say they are because it is a great peace of mind knowing I am covered. I hope I dont need to use it but if I do then we will find out! By my experience with other companies I highly recommend carshield.

Great Service: Kind, Patient, Clear questions, Friendly voice tone, Pleasant, Not pushy. Thank you. Interview was timely. Everything was clear. There was laughter when I tried to say funny things. I was able to take notes and jot down that which I thought was important. Conversation was smooth. Thank you.

I so appreciate my representative that took care of of my concerns and worries. He was the best. He demonstrated through the whole process of positive energy, kind, and understanding attitude. I so appreciate that he is truly a Awesome representative of your company.

Car Shield is a much better extended warranty on a used car than a car dealership, a car dealership will charge 2500.00 dollars for only 12 thousand miles, so 99.99 a month is a good deal, I don't even drive 2 thousand miles a year, my car is in very good condition, I've done the routine maintenance on my car already, so if anything happens like your advertising says and it will, well Car Shield is there for me, so it's peace of mind knowing I have this extra insurance on my car.

It's been over two weeks and I'm still waiting for a hard copy of my service contract. I've tried three times with online response service to no avail. Would appreciate if someone would send me a hard copy of my contract please. Thank you. Have a good day.

Ok, fast, friendly and very very professional help. Felt like he really cared and I will be more than happy to refer a friend and also share with them that I think CarShield is the best thing you can add to your car.

When I first subscribe with Car Shield and asked about coverages I was happy with what they told me. I recently had to have a repair done on my vehicle and dealership informed me that the issue was not covered. I was not very happy about it.

Great company. I never have any problems with Car Shield. Every time I have to contact Car Shield, they go out of their way to assist me with getting my problem fixed and resolved. You can't go wrong with getting and going with Car Shield in my opinion.

My first order only paid about 50% for the work! This time they covered none of the work so I had to pay $3,300 out of pocket. It is very frustrating. You call them and they say they will cover and then the garage calls and they don’t.

Very customer service and professional. Car Shield is the best, thanks for your service. Car shield you rock and I will always recommend your service and quality of work, every rep that I spoke to was courteous. Continue to stay professional, customer service.

Representative was cordial, answered all of my questions, was professional and polite. I asked questions about my coverage, how the program works and requested a copy of my coverage. I appreciate quality customer service and when I find it I share it with others. Thank you.

Carshield / American Auto Shield is a scam and RIP OFF company. Just the fact they use two names should say it all. If you have a Warranty with them cancel and save your money they will never pay. Have a 2010 GMC Acadia for 5 years with a Carmax warranty. They covered all repairs needed to the car over 5 years no questions asked. The Carmax warranty was to expire. Bought a Carshield warranty three months before it expired as we wanted to have coverage.

I loved the new car clear cover all plan, given good price, but changed my mind w/in 30 days, and was very pleased with ease & politeness of c/s advisor who cancelled my order and gave full refund. I will come back in future if needed. Thanks, Jim

New customer, have to see what the service is like in the future, but I am pleased to have the best coverage offer. Looking forward to using this protection for my car, I am a female and need the best serve possible.

I enforced CarShield of my transmission problem, the car had been in the shop for Three weeks now. The service center says it your fault and you say it's theirs. Either way I’m without my car and very dis - satisfied...

I actually haven't used the service yet except to call and sign up. The representative was honest understanding and fit the plan perfect for me, I am five star satisfied with customer service and the plan I have received, S. ** NEVADA

Brittany made my call an Awesome experience. She was friendly and professional. She took care of all my needs. You could feel her Smile over the phone. Loving what she do. Helped me with all my needs. Job well done???

He was sharp knowledgeable and very helpful and kind. He resolve the problem for me and gave me all the information I needed. He was very personable. He knew exactly what I needed. Super great employee. What more can I say about this fantastic employee that you have.

So far so good with my car but knowing I wont be in a big jam if n when my car does break is very comforting. Also their staff is very easy to work with and have been nice. Like I said I havent had any troubles yet so not much to say other than that. Thanks again for the peace of mind.

My car was 10 years old with 167,000 miles on the odometer. Carshield gave me a contract at a very reasonable price. Everyone I came in contact with were thoroughly friendly and professional. I recommend Carshield to ANYONE no matter how many miles you have on the clock.

The rep that worked with me was fantastic. She made want to smile throughout the entire transaction. Think of a positive descriptive word and she was it. I would most definitely recommend your services to all my friends based on the experience I have had thus far.

Do not waste your money. The average cost per month is between $250 & $400. In a year that is $3000 to $4800. That cost does not even coverage any deductibles. Most months you will not even need repairs. Put that money towards a down payment on a better/newer car instead.

Very informative thanks to Courtney. I was really pleased with how everything that I was signing up for was explained in terms I could understand and felt very confident that I was going to be getting the best plan for the money.

Need to work on communication between the various departments, because I don’t like when I handed off to another department after a representative made me offer for a service/product and another representative states that offer should’ve NEVER be made and, "WE CANNOT or WILL NOT honor the offer."

Justin and Tammy don't know their last name. But they was very helpful to me. That's what sold me to get my insurance for my truck. I will recommend this insurance to my family and friends. Oh by the way the mobile app.

The battery was dead, Even after charging it for four hours. The professional that attended my car was young but knowledgeable and accomplished the goal in a minute or two. Customer Service did their job in a professional manner and completed it in a timely manner. Bravo Zulu.

Best experience I have had in years! Low rates $99.00 per month. Super fast service. Saved me not hundreds but thousands $6700.00 plus. I really Love your product. I believe you're the best in this business!

Steve was the agent that I spoke with. He was the most pleasant polite person I have talked to in customer service in a long time. A true joy to talk to. He took time to answer every single one of my questions and gave me great information about Car Shield. Steve is truly an asset to your company. I hope you pay him accordingly. He definitely deserves a raise. I myself own a business and I would hire Steve in a minute. I know his value. I hope you do do also. Thank you. Raymond

The agent was very professional. She explained the coverage to me and made me feel very comfortable with my purchase of Car Shield. I was told that I would receive some information in the mail and the email will also have the information.

Great helps from Stiffany today. She is very helpful, courteous and eager to solve and to explain all my concerns and as the customers on our sides, we love that type of person who will help us and this person will add more assets to your sales and more customers by me recommending your products and services to all my friends.. God bless us all..

Pickup was diagnosed with Injection Pump failure and possibly Lift Pump failure. It took two hours to diagnose the problems and you will only pay for one hour. Not good. You will not pay for for the lift pump which shop thinks should be replaced. I feel like you are leaving me with a possible lift pump problem later which should be changed now. Also, approval has been taken way too long. Truck has been in the shop for two weeks.

Of course this rating is base on customer service. I have yet to use the vehicle warranty plan and hope I never have too but I also realize that is inevitable and I will eventually use it one day. In reference to my experience with customer service. I have spoken to at least four customer service agents now and every one of them have been friendly and very professionally. I spoke to one agent and was given a quote and she worked with me on a price that suited me fine. The call that we were on dropped and thought that was it and would have to start the process over again but she returned my call. When she couldn’t reach me she courteously left a message.

I had planned to cancel the contract due to financial difficulties, but the representative I spoke with was kind enough to help me with a discount that I think I can afford. She was friendly and professional, and very, very helpful in considering my difficulties.

Detailed pricing on all levels of coverage after customer contact via e-mail would be a great tool for customers to weigh their options. Seems possible after all vehicle and customer info is obtained. Just a thought. Would help me finalize my choice of whether this is the plan for me. Hope to see e-mail. Otherwise I am still looking?

During my conversation with Agent Ms. Maria **, she explained everything in both English/Spanish, and was extremely helpful in both our vehicles, and were able to obtain "great coverage" at great prices. I am also a Vietnam Era Veteran along with 9 yrs. in the Reserves, and she was able to assist with Veteran's discount. Ms. ** was "absolutely fantastic", and we were able to insure/cover 2 of our vehicles with exceptional coverage. Please tell her that we said thank you, and we hope that you can praise her at your next monthly/daily meetings. Again, WTG Car Shield, your agents are the best and Car Shield is the best!!!!

Updated on 3/17/2020: Questions about Policy. Tiffany was great. Very Polite. Very Knowledgeable. Even explained to me about my package. Asked how I was doing. Thank you for your time. Have a wonderful day! I feel so much better knowing I have coverage because the prices to get your car fixed is too expensive..

Very easy to understand customers, they also explained all the info thoroughly so I wouldn't have any doubts with all their services. Loved the experience! Thank You for all the help I got today so my car can always be protected in the future!

Actions taken by Car Shield Counselor. Very easy, pleasant, at no time did I feel rushed or pushed into anything, as a matter of fact it was important to Mr. ** how I drove my vehicle, number of miles, where it was parked. It seem that we both enjoy the same taste in high performance Cars. Thank You. BB

Customer Service is great. Clear, concise understanding and proof of coverage is provided via email and written correspondence. Flexible and affordable payment plans. Different options of plans are available. No complaints. I highly recommend this service provider. Car Shield is great.

I just want to say that Mike was super helpful in explaining everything to me and letting me know what coverage is best for my vehicle. He answered all my questions and assured me it would be rough to find pricing or a quote as low as Car Shield and he was right. I shopped at other warranty companies and none of them compare to Car Shield. So as of today I am a proud member of Car Shield and I will pass on this information to other who are looking for a extended warranty company. I also thanked my co-worker for the reference to Car Shield as well. And thanks again Mike for taking my call and making me feel like family.

The representative spoke clearly and calmly very professionally. She's very helpful helping me understand what I need to come out. It was a pleasure to talk to. I spoke with other Representatives when I called before. They also was very helpful and professional.

I have only dealt with CS Rep. and they were very knowledgeable and polite! The rep. explained everything in great detail about the warranty and what it covered on my 2001 Mercury Marquis LS. I Would definitely recommend Car Shield to a friend.

I had called to find out what kind of coverage they offer and I am satisfied with what they gave me so when I got my 2017 I called to get that covered too and they gave me a two vehicle discount and when I didn’t have the second contract I called and they gave me my contract number.

I was pleased at the prompt and courteous customer service that I received when I called to register my vehicle for Car Shield. I feel confident now that I my car will be taken care of when I need some major and minor repairs.

Very friendly and welcoming. Makes you feel firm that you're do everything to satisfy their needs on whatever issues you're calling about. I could surely recommend Car Shield to any of my friends or family members. Car Shield is the best.

Jose was very helpful and pleasant. He answered all my questions and was VERY patient, even when I asked the same questions, twice. His knowledge of the product was impeccable and because of how pleasant he was, I joined right away!

New contract on my 2018 Ford Focus. I was treated with honesty and the two men I spoke with were pleasant and knowledgeable. I feel safe and secure in my car because of the services your company can provide for me... I will recommend your company to friends and/or relatives. Thank you...

I experienced excellent customer service by representative name Amy. She was very and understanding to me how the program works pleasant. Very professional. Very kind. The old disabled veteran, LOL Thank you. Amy. She really took her time. MC really explain the whole contract very thorough. She deserves to be commended for her professionalism. And she's definitely an asset as representative car company. I wish more companies and customer service people were as friendly are and as understanding as she is. Thank you for all. Take care.

When I signed up for Car Shield I believed it was a good option for me. I was happy for the warranty they provided. Never missed a payment. Unfortunately, my car was totalled and I needed to cancel. They told me it would take 7 to 10 business days to refund. Once the 10 day mark came I called and they said they had to review my payment and then it would take 20 days to receive my refund. I wish the first time I called to cancel the manager would have made it clear how the process works.

I had a good experience, the representative was very knowledgeable about the coverage and how it works. Yes I will refer a client to you and hope they are just as satisfied. I hope when having to use the warranty that it covers everything that was explained in the warranty. Thank You.

Patient, informative. I am on fixed income. Felt price could have been less expensive. Won't know if it is worth the cost until I have a need. Coverage at this point seems to be adequate. Upon reading contract, more items not covered, than covered.

Had to cancel due to not having the car anymore. Customer service was very friendly helping me with my issues with canceling the service. Will be back when I have another vehicle. Even though I had to cancel they was very understanding with my problem and was very quick on every response that asked. Will be back soon!!!!

I had decided that I could not afford the monthly payment. I just could not work it into my budget. The lady that I was talking to my phone was able to lower my monthly payment. I was so relieved! I live on a fixed income so my budget is not very flexible! This lady is an excellent employee! She was so understanding!

I called customer service with a question and the man was very respectful and courteous. He answered all of my questions and was very courteous and helpful. He was very knowledgeable and helped me out. I will recommend your company to others.

Non coverage of OEM parts sucks. Shouldn't have to go over a bunch of disallowed parts after taking to dealer. Thought I paid too much for coverage that just wasn't worth the cost. Extremely disappointed with this entire endeavor.

I was not happy with Carshied regarding my first monthly bill. I was told that my monthly payments will be $79 for each vehicle but when I checked my bank account Carshield had debit it out $89 for one vehicle and $99 for the second vehicle. When I call about this concern I was told that the payment had already been processed. I told the discounted price was not given to me till after they had processed the payment which I could not understand why they still could not reimburse me the overpayment. I figure whatever you discounted monthly payment should be that's what should have been debited out of my account and then give me the explanation that I cannot be reimbursed for the excess amount and it was my bank's decision.

My experience with Car Shield is great???? Love you all. I would recommend you to all my friends. I just want to say you guys have helped me so much. My wife said she love you all too. You're the Best. Thank you.

I had a question about my billing status. The person with whom I spoke was able to answer my question in a most professional and efficient manner. CarShield has been a.very responsive service over the years that we have been associated with them. We have multiple cars covered by them.

I really like the idea that you also provide a rental car because that way we can drive back to the car repair shop when our car is ready for pick up. Thank you CarShield and all of your promises become a reality!

I extended the policy on 2004 Silverado Pickup truck that expires with the 100,000 miles which will be soon. I now realize it will cover more than the Power-Train, which could be to my advantage if I retained this coverage. I'm 92 yrs old & do not need a truck anymore. Wife & I just upgraded to a new 2020 Santa Fe. Added expenses on retired income is overwhelming.

When I called regarding my contract they were great, professional and kind. I was not sure what parts of the vehicle was covered however they took the time to explain the details and procedure. Your contact should be a bit clearer.

I was very happy being help by TEWANNA. She was so kind & wonderful to talk. Thank you. CARSHIELD TONYA ** I will also tell my family and friends and my co-worker about your coverage. I have so many peoples who needs coverage.

I spoke to Allison on Friday 2/21/20 and I asked if I could have a lower payment checked with her supervisor and it was oked. I am very pleased with Carshield so far. I call back Sat 2/22/20 with update on mileage and also was treated very well and quickly. Thanks.

I have had no problems so far since I took out Car Shield. Just heard good things about them. I have nothing I can say more since I have not had to use my policy. Thank you joyce **. I really can't say more. I just trust car shield will handle my problems when they occur.

I called to see about the different policies & the representative I spoke with was very polite & helpful! I had been calling different companies getting prices & Car Shield was the cheapest. After all the discounts & promo codes I got the New Car Policy! I didn't have the money the day of but he was able to set it up for the following week on my payday. I'm so happy I was able to get it since my warranty ended especially since Nissan parts are NOT cheap. I couldn't be any happier with this experience & price for the policy I got. ❤

Update an expired credit card expiration date. Excellent Customer service from Kayla and Anita. Other companies can take a lesson in customer service from these ladies. They promptly addressed my problem and quickly rectified the problem. Thank you very much. Very respectfully and sincerely, Mickey ** (Retired Military)

Great. Rhonda was great, very patient, good customer service, very good disposition. I never had to use it but I never had any problems with them. Seems to be a great company overall. If I ever need an extended warranty again they will be my first pick.

I was planning to cancel my contract, but the customer service representative dealt successfully with all my concerns and gave me a substantial discount. I discussed with her some bad reviews I read about CarShield and she patiently explained away all these reviews. Due to this positive experience, I decided to keep my contract with CarShield.

I have no question be I really will recommend CarShield and the representative Whitney as Whitney was simply great and she listened to me and she took the time to explained everything to me and she did answered all of my questions, as well as my concerns... Thank you Whitney for the great job you did in helping me.

Absolute scam!!! I would not recommend this company or product to anyone ever. Will definitely tell other to steer clear of you all together. I purchased an older vehicle and checked with you to see if it could still be covered. I was assured that it would be. That my transmission, engine, and drive train all were covered if they needed repair or replacement. I double checked with the person to make sure before I accepted the contract and started paying.

Haven't been a customer but for a few weeks. So far everything we talked about been positive. Keep it up and going. Ain't got nothing else to talk about. Only had one policy as of this date. Just got both policies on Email.

Last year Carshield paid $4,000 to fix my transmission. This year they paid in full to repair my engine. I’m a limo driver. I put a lot of mileages in my car. Carshield got my back. Now I’m worry free from big car bill repair.

More than satisfied with coverage. People from Car Shield kept me informed all the way on getting my vehicle repaired. The savings on the repairs and the no hassle assistance in getting the repair done was impressive. I would recommend this program to anyone I know. The service by the Car Shield people was 110% better than what I was receiving from the Dealership where I purchased the vehicle.

New Car COVERAGE. Enjoyed my visit with Kaylyn. Would Do it again. She is such a blessing, very professional. Thanks again: Joseph M. **. Will tell to my friends to get Carshield for sure. You are definitely business in more ways than one.

All representatives were very friendly and helpful. The welcome letter and contract instilled confidence that payments and services/repairs would be handled fairly and quickly. I assumed this insurance would cover more regular repairs instead of just major items. As a catastrophic policy it is fine and fairly-priced, but not what I currently need, as my car has been very well maintained. Cancellation was quick and easy.

2001 Chevy Blazer. I did not get the coverage that I was told I was signing up for. I was told I would be getting the platinum on both. The salesperson said he was able to do it. Now I called in about a claim. I am told I do not have the platinum coverage on the Blazer. I am not too Happy. I am not very happy with my first experience with Carshield. I did not get the coverage I thought I was paying for. I never got a written contract on my coverages like I asked for. Why not?

Contract number provided. The person I spoke with provided me with the info I needed in kind, friendly manner. We as Americans need more civility to each other, he is a example of how we used to treat each other! At times friendly small talk can mean a lot to a stranger.

Great coverage at a good price. Boy was it. A great feeling getting peace of mind about my truck. Well that is all I want to say at this place and time. Thank you. Dennis **. Have a good day and a blessed day.

Great experience. I would recommend this company to all my family and friends and anyone who asked me about my experience I will tell them that it was great. Also I will skip the code when doing research about the company. But I found out that everything that I thought it would be it was and everything above and beyond including service and explanation of everything in detail was great.

Cancellation. Was not really happy with the wording in contract. It was kind of a catch 22 to me. I could be wrong though. Maybe later on if they reword the contract I might be back. The coverage was excellent. Seemed like it was good coverage.

The representative I spoke with was very courteous and informative. Looking forward to doing business with you in the future. I am looking forward to receiving the contract in the mail so I can understand my coverage. It is reassuring to know I have coverage even if I don't need it now. I feel the coverage is worth it because I like my Chrysler 200 and the price of new cars is just too much for a retired person.

Received a letter stating that we hadn't started our coverage. Called to check on this and it was sent by mistake. Also my husband name was left off of the account and The rep. added him on our account.

All my questions were explained thoroughly. I was extremely satisfied. My call was picked up promptly. Great customer service. I tell everyone to join CarShield. I explain to people what CarShield has to protect your vehicle at a great monthly cost.

Easy process to purchase extended warranty. Very professional representative who answered all my questions and most helpful. Highly recommend CarShield for your extended warranty needs. Very affordable as well. No high pressure tactics and had my contract instantly via email.

I purchased the Gold plan from CarShield which covers the drive train. I pull a 40ft fifth wheel camper and figured it was a good idea. While 1450 mile from home the pinion bearing go out.. Carshield says, "No problem you're covered." Little did I know they are the good cop. American Auto Shield is the bad cop. The plot is they get you to have it tore down so you are stuck with no choice. They send an inspector to look at it. They not only look at it, they look at everything to find any loopholes so they can deny a claim. Which is what they did to me.

Extremely helpful with the different contracts (ie: gold, platinum) and cost savings! Stephen was very patient and reviewed the contract a couple of times for us and answered all our questions! He also helped with my husband's older contract to help him save.

Liz was extremely helpful, and made our adding a second vehicle a quick & easy process. She was helpful, knowledgeable, answered all of my questions, and addressed all of my concerns. We are happy with our choice. Thank you Carshield.

I appreciate the time I was with the Company. The Customer Service was excellent and I was pleased with them from the beginning to the end. The Seller was great talking me into trying out the policy service policy. When I called to cancel the policy the customer service was very kind and understanding. Thank you so much.

I ordered a jump start and it took 5 hours. This is unacceptable! It was a good thing I wasn't sitting on the side of the road or in a parking lot after dark, which it was after dark. The serviceman was very pleasant and kind, however, extremely busy over an hour away. You need to add more assistance in my area.

They were very helpful in getting the information that I needed. I would highly recomend CarShield to all of my friends, even though I haven't filed a claim, still, I would recommend them. Your customer service representatives were very courteous in helping me get the necessary documents that I needed. Thanks to the customer service department, they all should be commended for their expertise.

The representative that handled my problem was excellent. She worked quickly to help solve my problem. She had a wonderful work ethic & I could hear her smile In her voice which helped to uplift my mood too. Thank you again for your help, I was having a bad day until I spoke with you.

Had great experience with repair at Dealer. Get all service and repairs at the dealer. They were very impressed at the service and responsiveness from CarShield/Mepco. They were promised the funds within 2 hours and they received in the timeframe quoted.

Carshield is a great program for motorist. I recommend them. 5 stars customer Service who help me get the plan to cover my car was extremely nice and helpful. I definitely recommend people who drive should get this kind of insurance plan to cover the cost.

There was an issue with the part price between the mechanic and the warranty company. Don't be fooled you're going to end up having to cover the difference because this warranty company wants to be so cheap and expects the mechanic to store your vehicle and keep it on site until the warranty company can finally deliver a part when my mechanic can get it in an hour. Other than that they did cover the repair after I covered the difference.

Representative very Professional and very accurate. Assisted me with my need in a timely manner. Very well versed on the subject at hand. I did receive a letter but no link on the page. I can’t determine how to get the link to get it. Please assist. Thanks.

Loved the quickness and accuracy of the initial sign up. Everything was explained in detail. All my questions were answered. Process was painless. Lol and the discount found for my vehicle was perfect. Kudos to Justin for a job well done...

Can't comment on anything outside of customer service as of right now since no repairs have been needed yet however everyone so far at Carshield has been very nice and understanding and most of all it seems that all of the carshield family is extremely knowledgeable with just about everything cars and trucks and now that I know carshield now also covers motorcycles I will be adding my Harley this summer 2020! Last but not least and probably most important my Ram 1500 Laramie has so much technology that I started stressing it shortly after buying it used because I'm well above average on automotives however the newer tech and computing is a whole new world and before my time when I was in automotive school. You absolutely cannot go wrong carshield. I don't know how to put it any other way.

I have had to take my SUV in to Tillary Chev. in Moriarty, N.M. due to problems with the driveline and transfer case. It wouldn't go into 4WD, both times the claim was denied as not covered. I have had to pay out about $600.00 for repairs. The service department tells me their system won't tell them there is a problem so they have to tear it apart to find the problem. In both instances the labor was more than half the cost. I realize that the $125.00 estimate I pay for and I have no problem with that. It's the addition labor costs that bother me.

I have claimed anything, so I don't know how it work, just talk with them 3 times and feel comfortable with the conversation. I will recommend CarShield to others as many as I can. I will recommend this to my friend and my neighborhood if I can see them and if I remember.

My vehicle suffered a coolant system failure. I had just purchased a Car Shield Warranty 1 month prior to the problem developing. Car Shield stood behind what they had promised and took care of the repair even though I had only made one payment on the warranty plan. That is true honesty, integrity and professionalism. Thank you Car Shield.

My repair agent said she was on the phone for about 3 hrs as she was put on hold (I believe) to get approval for the required repair. Finally it was approved. I just read several reviews on your website that many people had similar experiences and were not happy and canceled their policy. My dealership also was not happy and I am not sure if they want to me to bring any more claims to them. NOT sure if I cancel also. Undecided as $89 monthly seems too expensive to continue.

CarShield came through first time my car developed a problem. The alternator froze up while I was driving and actually snapped the power steering belt. I was able to pull over, have the car towed to my mechanic, who was able to contact CarShield and arrange for them to reimburse for the alternator and labor. Excellent service.

Excellent!!! I thought CarShield was a gimmick!!! I never thought it would fix my car and that makes it the best insurance company in the world....I rather pay for this insurance than the liability insurance that I have to have to drive. If I ever got into a jam and can’t pay them both I would keep CarShield on my car and park it until I could afford my liability insurance...,

Car Shield customer service has always been helpful and understanding. I would definitely recommend Car Shield to friends and family. When my money gets better I will definitely return to this service. Car Shield is a service that every Car owner should have.

I called to inquire if motor and transmission mounts were covered under my policy. The young man that I spoke with, Steven, said it looked like it was covered but I needed to send in documentation. He provided the email address and policy number for me to submit my claim.

I would recommend y'all to everyone. The experience that I had with my rep was great. He knew about my car and that I was going to need a special assistant with maintaining my vehicle. I appreciate his support and his input to let me know that I'm actually going to be in great hands with Car Shield. I'm hoping to continue to receive this level of service.

I had some motor issues and called them, told me to take it to the shop and they and the shop took it from there. Had to pay my $100 deductible and spent a little extra for my preventive improvements. It runs like a champ. Thank you Car Shield.

Changing withdrawal date for payment transaction. Awesome Customer Service... I was welcome with a warm and friendly, "Hello. How may I assist you Mr. **." I am a new customer to your organization. My representative made me feel special. She explain all of my question, made the changes and once she completed my request ask if she could assist me with something else.

My initial purpose in calling CarShield was simply to find what I would be charged per month. However, I was persuaded both by the need to protect myself and the very reasonable monthly charge ($99.99) to sign up. The CarShield contract appears to cover all the possibilities. Now, especially because I will be using my car for a long distance vacation this year, I can rest assured.

I appreciate for their service and their time as well. I won't have to worry bout major price on a part that going to cost me a arm or a leg. If anything I have going wrong CarShield will take of it. Having a peace of mind. Thanks Carshield.

Great Customer Service. Did a great job. Very easy to understand and great at helping you when necessary. Email system is very informative. Keeps you up to date on information that you need to know. Never have had a negative customer service experience.

Bought warranty for motor and transmission powertrain. Big joke. Not helpful at all. Didn't cover anything I needed for motor. Customer service unhelpful at all. Did not reach out and explain anything in detail. Wouldnt recommend.

I ended up canceling my coverage on my jeep then realized I still needed it so I was able to get it reinstated after cancellation of two days. I was told that my vehicle may have been a total loss but then I was informed that it may be fixable so this is the reason for the cancellation and then the reinstatement request. Thank you so much for all your help.

I called to make sure that I had coverage and the rep I talked to was informative and very nice. I was very well pleased with the manner in which she handled my call and answered my questions that I had.

Very pleasant and attentive customer rep. While I was ranting and overstating my issue, she calmly listened (without interrupting) till I was relaxed enough for my words to be understood in order for her to determine the best course of action to solve the problem at hand. Not only did she resolved the current problem, but she added the new CC# to the account (supposedly updated by the previous rep on an earlier date), and changed my due date all on a single call and to my satisfaction. Simply AMAZING!

My Wife and I have just recently returned to Car Shield after being misinformed by a competitor. We found that the competitor only paid a portion of the bill (30 %) and left us paying the majority. Fortunately, we were able to find a mechanic to do the work at a lower price. Lesson learned? Trust Car Shield.

I called to make a claim and the representative had the situation taken care of in 45 mins. After receiving the information the roadside service was on call. Respond in a proper manner took the car. There with no hesitation. Overall the services was awesome.

I took my truck to the dealer to have a diagnostics done and the diagnostics showed that the ninth injector had a short the dealer missed a warrantee extension which Car Shield advised was still in effect saving me hundreds of dollars in repairs so I highly recommend Car Shield for not only the insurance of repairs but knowledge of information on my vehicle or your vehicle.

The car seemed to be hesitating and then the engine light went on so I brought the car to my service station. They plugged into their scan equipment and determined that the rough idle and hesitation was caused by one burned out ignition coil and need for new spark plugs. This was a labor intensive job to get at the coils but the car was repaired by noon the next day.

Zack was helpful. Car was repaired within hours. Car Shield paid per their contract, but the dealer charged us an extra $89. We will take this up with the repair facility. Again, thank you for Zack, he called us several times to make sure everything was right.

Great Car-care company, great customer service, takes care of your car the best way possible and it is a reliable car care company, the coverage price is fine and I recommend everyone take advantage of this great deal as soon as possible, you won’t be disappointed anyway and you are going to love it.

It been only almost 2 months now. So far no problem with Carshield. They been very good to me and very hopeful. Call them back, ask few more questions and they were very hopeful. I will ask around about car shields.

Very helpful and friendly customer service. I was treated well and informed of my options based on my current situation, and the representative helped me to continue the service provided by Carshield, an excellent service that I would recommend to anyone and everyone.

Very professional and courteous on the phone. As far as I know they worked with my dealership to get the repairs done and done correctly. I didn't hear of any complaints from the dealer, only that it took a couple of days to get approval for the repairs.

I had a very fine experience with the clerk for Car Shield. I will be sure to call again anytime I have any questions about my contract. Thank you very much for your assistance. Will call again in the future.

Everyone was very friendly, courteous and willing to listen to my needs. Justin ** was extremely helpful and offered solutions to make my decision more favorable. I feel that this coverage will protect my vehicle and limit my concerns while I am driving during my daily life.

Professional courtesy with respect for my needs and I received a phone call from the supervisor himself. I returned the phone call and my request has been settled. They were very polite and concerned in regards to meeting my needs.

Great assistance from our customer service rep! Thank you! She helped up find a service station close to our location and it all went smoothly. We appreciate the time that was spent with us on the phone. I would recommend this company to others who buy used cars and are not purchasing a warranty.

There was an issue with monthly payments with a credit card. The Customer Service Rep offered several options. We updated the account with auto-pay and should not miss any monthly payments. I Recommend customers take advantage of this option to alleviate timely payment concerns.

Service was excellent. Added new vehicle to my current policy and I ended up with more coverage than I had before. The agent I spoke to was very kind and professional and also told me of more discounts which I thoroughly enjoyed to hear.

Took my 2004 Audi A6 Quattro to be repaired and they said they will not honor my claim and will cancel as my car has a branded title this they NEVER asked me about at the time I signed up. Every time I call Car Shield I get a different story about my claim. And if my contract was cancelled on 2/3/2020 as one person told me why did the take another payment from my debit card? I come to find out this is a scam company just looking to con people out of their money for a contract they never intended to honor. I have filed a complaint with the BBB. I feel you need to refund ALL my money!!!!

When called to cancel one of my accounts, I did not appreciate the rep putting me off to the next day to call back and have it done. Even though he was very nice, I called to have the representative do a specific job and felt I was not important enough for him to help me.

You helped me save a fortune in repairs. Thank you. If it was not for you I would be spending a lot for repairs and that while have taken me along time to pay the amount of money and it would have taken a few years.

Hyundai no help Completed 1000,000 tune up. 3 days discovered the engine had an overfill of 1 guard. 2 weeks later the engined sizzled. Hyundai took or responsible. Thanks to CAR SHIELD for sourcing an affordable engine. Hyundai took no responsibility though they overfilled the oil. The engine was working file but after Hyundai complete the 1000000mile runs up resulted in the engine to size in 4 days and they were no help in replacing the engine.

Very easy and affordable to enroll, wished it covered more like interior, electrical issues, Modifications and conversions, etc., as I have intentions to have the rear of the vehicle converted into a camper van for road tripping purposes. Also wished the car rental coverage was more extensive in cases where repairs could take a week or more.

Very good coverage. It’s a blessing to me. I don’t know what I would do without Car Shield. I’m so happy I chose them for my coverage after mine expired from the dealership. Thank you car shield. I will always be a member for life.

The customer service person that I spoke to was very helpful. She help by dropping the coverage on a car that got totally locked in an accident and got me coverage on the new car I got. She was very apologetic about the accident and was super sweet and helpful with the new coverage.

Easy to browse menus. I found a large selection. To choose from the item I was looking for.. I was surprised at how Fast deliveries Could be made. Customer service and delivery drivers Were very helpful in delivering the product.

I'm so excited & glad that I signed up for extra coverage on my vehicle. When I contacted CarShield they give me walkthrough of the benefits package. I got a complete understanding, which helped me make up my mind. Customer Service was superior!! Thanks, Janie