CarShield Reviews

Familiar with services, product and what to do. Very friendly. The survey is taking longer than expected. I really do not have that much time to finish it. I like your product otherwise probably would have Xed out

I took my car to Ford to have them check my ABS system out. The car was not working right and I don’t like driving that way. Ford called you and got OK to fix the problem and them you called to let me know that it would be fixed. The person who called was very friendly. I would recommend this to other people. Thank you very much.

They try to help in every way but when it comes to "RUST" unfortunately it is not covered. OUCH! I would like to see coverage for this in future. My vehicle is a 2005 with only 81,000 miles and is in great shape but in New Jersey you will get rust.

Policy Cancellation. You are always helpful, give great advice and your guidance is impeccable! ALWAYS!* The people I have talked to have great customer service skills and their EMPATHY is genuine! ALWAYS!* Appreciate your relationship with us while we were a customer!

My car was in the shop and needed a new alternator and fusible link. I had to call CarShield to find out when the repair would be authorized as the repair shop had the parts on hand and I needed my car back asap. I had to have the repair shop call to push things along. Then I was told the fusible link was not covered and that the alternator was only partly covered because the part on hand was the Kia part and only the OEM part was fully covered (but was not on hand). I went ahead with the Kia part so I could get my car back asap but it still took until the next day due to the delayed authorization. Instead of being fully covered I still had to pay $560 for the repair. Not pleased.

I cancelled today because I am trading my car. Now I see that I was charged today at my bank. I think that seems just wrong to be charged on the day I cancel. Shouldn't that charge be reversed? I feel cheated.

PLEASE READ THIS COMPLAINT, CARSHIELD **** PLEASE READ THIS COMPLAINT, OR YOU'LL BE SORRY YOU DIDN'T. If I could give ”zero” stars, this CarShield would get it. I purchased this extended warranty back on 07/2018 for a 2008 Ford F250 6.4 Diesel 4x4 in excellent condition. I negotiated the monthly payment down to $77.00 a month for the platinum w/ Luxury electronics & labor coverage. On 12/10/2019, I made a claims that my truck wouldn't start. I had the truck told to the Ford dealer near by. The first diagnosis was air entering the fuel line and the service manager called after contacting CarShields warranty administrator American AutoShield and they informed him that this wasn't covered.

CarShield help was perfect. It's these Companies y'all have these discount policy with is the problem. They act like they never seen it before and I know they have, otherwise your Company wouldn't have A contract policy with them. So how can I resolve this issue the next time I need repairs done on my vehicle and The store manager refuse to honor y'all discount policy.

I went out to start my car and found I had a dead battery. I did not panic as I KNEW CarShield was just a phone call away to help. Your customer rep was friendly and knowledgeable. They contacted a local tow service company, and I was on the road again and able to go to church. Thanks again! I didn't even have to wait that long at all! Will definitely tell friends about your service!!!

CarShield paid what the contract stated to replace a water pump on my 2008 Jaguar Type S. I bought the car two months ago with 26500 miles. I also purchased CarShield prior to picking up the car. With 27600 miles the water pump started leaking and I took it to my Foreign Car Garage, gave them the information and they did the rest. Now anyone thinking the total bill, less a $100 deductible would be paid hasn’t read the contract. The contracts plainly states that the covered cost of any repairs will be done at the least expensive cost.

I'm just starting out and I hope I have a great relationship with CarShield. I'm telling all my friends and family about CarShield. I think that CarShield is a great company and you can always count on CarShield.

I called to update my phone number. The representative was very helpful with helping me to get this issue resolved. It didn't take a long period of time to be completed. I appreciated the quick response and assistance. Thank you!

Can never talk to the same adjuster. Spending days for someone to come and look at the vehicle to open the claim. I’ve now lost my job due to no vehicle to get to work. ;( I know it’s their job to fully review everything and find any way possible not to cover your vehicle. But when someone truly has a vehicle break down and has followed their warranty specifications there should be such a wait to have your vehicle repaired.

My experience was good, straight to the point. They coverage lot of information, answer all of my questions. The man name Eddy was helpful, had a good understanding of the material, he made the process simple and easy with not trying to over sell me. He was not pushy and things ran smoothly.

The representative assisted in updating my account information. My debit card information had expired so I need to contact your company to update my debit card. The representative updated my debit card so that my account could remain on the automatic payment plan.

When I called I was in a dire situation since I had lost a job and my finances were at a very big loss compared with when I had signed on with the Autoshield and had two jobs. She was able to find a happy medium for me and I felt a lot better about things than before I had made the call.

I was given great customer service. I got a really good deal with Car Shield. They approved me within a short amount of time. The price was great and I would recommend this to everyone I know. Thank you for everything car shield.

Recently we have had to make some adjustments to our finances and we decided to temporally cancel our subscription. When I called Corey helped me cancel and I have to say usually I expect this to be a difficult call ending with a lot of frustration, BUT not this time! I will return to using this company soon! Thank you for having great integrity Car Shield!

I was told the contact covered this item however upon receiving service found out it’s not covered, however the other parts were covered and the staff was extremely helpful! The claim department was fast in the process of service needed. I will be keeping this service as long as I have this vehicle.

Service has been exceptional. We highly recommend Car Shield for all after warranty vehicle protection. We have had it now for 2 to 3 years and Car shield has been there each time we have had to call on them!

Excellent service. I would prefer to be able to have a lesser charge per month. I do not understand about living in Florida and cannot get a lower rate. It would be nice to pay about $50 a month. That way I could afford to cover both my vehicles.

I have requested over three times for a CarShield explanation book and have still not gotten one. If I don't get one soon, I will cancel. I should have gotten it when I ordered. There are questions I need answered.

The amount I have to pay and the coverage. The service I received when I contacted the company. They are so polite and kind and they know their business. I have all the information I need to know. I would recommend this to all my friends.

I signed up with this program that I hope I never needed. I contacted the third party administrators when I needed help for a repair and that's when bad service happened. They asked for all my repair receipts for the past thirteen years of ownership, they wanted me to pay for a breakdown of repair before they would decide if they wanted to fix it and pay for the fix.

I was trying to get into your website and was going to the wrong site. I was guided to the correct site and was helped with what I needed to do there. I received a follow up call to assure I was able to complete my mission! Your customer service is amazing! Thank you.

The only reason I gave CarShield 3 stars is because you finally paid for most of repair on this most recent claim. Otherwise, you would have gotten 1 Star, because that is the least you can rate. CarShield seems to find any nitpicking thing to refuse to pay a claim. We have paid our monthly premiums, every month, for several years in a timely matter. You cost us over $4000 that should should have been paid. I have been very upset with the company since and keep vowing to cancel. Thankfully, when we needed coverage again, it was paid. We have several friends that are unhappy with CarShield & several that were considering taking out extended policies. I am torn, as to advising to take or cancel.

I called Car Shield because of an error on a letter from Car Shield titled “Immediate Response Requested“. The letter stated the warranty I purchased was for a 2015 Ram 1500 Laramie and this information is incorrect!!! I purchased the warranty on a 2017 Chevy Silverado 1500 4 door? The correction was made thru my call today to Car Shield! The warranty I purchased is for a 2017 Chevy Silverado 1500 4 door, thank you. Timothy

Y'all was good in letting the person know what y'all is about in coverage and what all is in the coverage, person nice about talking to you and I like what y'all are about. Thank you so much. Happy New Year.

Very pleasant salesman. Explain information to my satisfaction for my 2005 Honda CRV. I decided to get insurance today because your prices are going up the first of the new year. I have maintained my car and it is in good condition. I hope it stayed that way.

Updated mileage 11/20/19. Rec'd call 12/17 to send in pic of odometer. They assume smartphone. After getting phone camera, sent in 12/18/19. No reply as receiving. Called 12/30 to verify rec'd. No record. Send in photos of Svs record & old & new odometer readings. Hassle! Asked if cancelling, do I receive all payments as have not used. No. Sent Svs record & old/new odometer photos. Expecting return phone call if rec'd.

Had fast service and knowledgable service tech.. Fast towing service waiting for reimbursement for rental car. Repair was less than $100.00 so I was responsible for payment. I have already recommended you to 2 people and they are interested in getting your service.

Great Company! Would recommend Car Shield to anyone! Car Shield knows how to look out for the little guy like me! Even though Car Shield couldn’t cover the parts on my car, it was nice having it just the same!

Very satisfied. I have not needed to use your services to date. At present, I am pleased that I retained your company. In the event, that a situation should arise where my vehicle should need repairs, I feel confident those repairs will be made professionally.

I had a very bad experience with CarShield I took my vehicle into a Honda dealer to have it diagnosed and the problem was the transmission and my carshield warranty would not cover it. It's not drivable because it needs a transmission and I had the coverage but it was denied why is because they wanted me to pay to have my transmission dropped. And I would not do it. They are a rip off. Anybody who has them please run. They just take your money. They are a terrible warranty company. And the gentleman on the commercial he's getting paid to say all those things.

The service I received today was very proficient and professional. I was very pleased with the results. I have not had to use the service yet but expect the same service when I have a problem with my vehicle. It is so hard to find good service these days. I will be recommending Car Shield to all my family and friends in the future.

I need my heat in my truck fixed now. It’s cold. I was not told this from the beginning. l pay my account on time. Who can help me with this situation like real soon. I don’t want to have to drop this account. Somebody help me with please. Cold in Texas.

Signed up when auto warranty over, explained I might not need b/c might buy new car--which I did and called to cancel and was told it was taken care of. Then noticed 3 months later was being billed all that time. Called, explained and was provided excellent customer service by the rep--polite, understanding and took care of situation immediately and received check a week later. So that part excellent, just concerned about the mix up a 1st time around. Everyone I spoke with was very pleasant, so overall very good, but initial problem not good.

Misleading and high-pressure sales or advertising practices, difficulty canceling contracts and obtaining refunds (never obtained the first payment refund promised to me after cancellation), representative was rude and intimidating and never honored any of my auto claims, always had a trumped up excuse as to why contract was not honored. Never buy any parts from them because they do not honor the warranty on their parts. The car dealership I deal with let them know that they were frauds and refuse to deal with them anymore.

Your company is a giant fraud. Worst experience ever. You people should be ashamed of yourselves taking money and not taking care of my problem. I would never ever recommend you to anyone. As a matter of fact I will be in touch with the Better Business Bureau. You people are a bunch of crooks. Very, very unsatisfied.

ENGINE FAILURE. Mercedes Benz C250 2012. PLAN COVERAGE: Gold w/ labor and Turbo. Claim turnred in February 2019. First diagnostics: Mercedes Benz broken valve engine damaged - replace engine. Auto Shield demanded me to find a different shop MB doesn't repair, they only replace. I paid MB $459. Car moved to Alexander's Auto Repair; second diagnostic with Auto Shield on site inspector, broken vale engine damage replace engine. Every month a different Auto Shield Aduster has a different request. Alexander's engine teardown results verified. Broken vale engine damaged. Caused by engine tension chain loosing tension. Auto Shield has now requested another engine teardown to determine cause of lose tension. Alexander's sees no since in continuing nothing is going to change. Just pouring more and more labor in with same result.

This was just a routine call to see if Car Shields offered options for battery replacement. The customer representative referred me to a local shop where I could get help. I also wanted to check to see if the coverage included Towing from the scene off a breakdown to a garage.

Coverage for my 2009 Ford Escape. I had a tire problem with the sensor. The customer service rep. helped me in a professional manner and give me some information on how to go about getting my problem resolved. What a great thing to have when your original warranty has run it course.

Reimbursement. On December 15, 2019 I went to Pep Boys in Langhorne, Pa for a monthly oil change only to find out I need a new fuel line because the old one rotted away, so it was left at the store overnight. I was able to get it back on December 16, 2019.

Car Shield/American Auto Shield are running a legal scam/Ponzi Scheme (Car Shield sells a vehicle service contract, MEPCO handles the payment process, American Auto Shield handles approvals/denials of claims (mostly denials)). After dealing with Car Shield/American Auto Shield for a week, all I got was a runaround and a bunch of lame excuses (each one was different every time I talked to them) to why my claim was denied. (This is after I provided them with paper showing the work I had done on my vehicle prior to getting the policy, that had nothing to do with the work I needed done now.)

Starter defective. My understanding is that Car Shield would provide a refurbished part but it would take a few days to arrive. I needed the car right away so I paid the difference to get a new starter from dealership.

Great team, great prices, received a military discount, professional all the way during the sales process. Now, before I can give 5 STARs rating, we will need to see how and what type of response/service I receive when my vehicle breaks down. You see, I've been through this before with another company and they put me through all sorts of issues to repair my old car. I'am curious how Car Shield will lives up to my vehicle crisis when it happens? If no issues and as smooth as butter, then they will have my VOTE!

My experience thus far with Car Shield has been a very positive one. The representatives were polite, professional, informative and thorough. I simply do not give out 5 stars ratings. As I believe there is always room for improvement. Thank you.

My my car need struts and the cost is 1200 so I'm going to trade it and lease a new one. I called and my coverage ends in Jan 2020. It was nice having coverage on my car. Thanks again. Sincerely Robert

The experience was pleasant and Helpful to Me by the representative helping me and guiding me to all I asked but one of the first representatives I spoke to was very rude to me and did not want to listen and was not very pleasant.

An absolutely disorganized scam operation. My experience has been reported to the BBB and I will continue to warn current and prospective customers to be aware of the predatory practices and miscommunication executed by Carshield. The nightmare of gaining clarity on the status of my claim, the number of curveballs and attempts to get out of their responsibility of getting a claim paid and the number of calls and lengths of holds with this vendor will leave me scarred for life!

It was just a call checking on a letter I received. I was helped very quickly and my experience was pleasant and very easy. There not much to tell other than the representative that I spoke with was professional and understood the reason for my call.

I am very happy with my experience, the driver was very helpful. He took care of the problem by letting me know that I had trouble with my battery. So I had to go buy another battery which I did know was so expensive. The driver was a wonderful pleasant person and I don't mind doing business with him again. Thank you very much, Barbara **.

I called customer service to find out why I couldn't add the vehicle which is covered under my Car Shield Contract to the App. Customer Service was very professional about assisting me with my problem which was resolved! Best Regards, Marvin.

Kept getting runaround about coverage and fixing options with claims division. Unable to get them to understand that I did not want to deal with extra expenses only to find out that once the engine teardown is completed they would not cover my fix.

The customer service that I received was excellent. I appreciate how I was able to update my credit card. I believe however, the price for the warranty is high. I look forward to working with Car Shield when my 2015 Nissan Armada needs any covered repairs. Thank you.

I spoke to a representative on the phone while at the shop. I was discussed with what I was being told. I was told that you're wanted to an $29 after market O2 sensor on my car. Then I was told that if I wanted to get the factory recommended on I had to pay $78 dollars out of my pocket. I was stuck out of town and trying get back home. The representative then told me a would have to wait 5 days for the after market O2 sensor. I was truly disturbed by the actions of this company.

My Dodge Journey was leaking water and antifreeze badly. I took it to my mechanic, he checked it out and called Car Shield with his determination and was given the ok to repair the problem. I had to rent a car for 2 days. When the car was fixed I returned the rental car, picked up my car and I had to faxed the car rental invoice to claims. All is OK..

Carshield Insurance never cover my car's repairs. I brought my Honda pilot 2013 to the Honda dealer to fix my engine light on and an wear sound that my car had and the dealer called carshield to check out if they cover it the problems but you didn't cover any of the problems so why I have to paid for insurance plans that is useless.

Van did not start, Tow truck said we had to pay more than insurance provided, After arriving and then getting to dealership, they would not except Car Shield coverage. Had to pay over $300.00 for repairs. Am Not happy due to the fact dealer would not accept Carshield and we had to pay out of pocket expenses.

Refrigerant was leaking and dripping on the catalytic converter causing smoke and bad odor. The repair was authorized by CarShield and the repair was completed to my total satisfaction. Now it's a pleasure driving again. Thank you very much for your excellent service!

Y'all good folks. I have no problems. I speak to someone without a long wait time. They explain to me in details any questions I have. I don't have a hard time recommending Car Shield to anyone. I plan on staying with them a long time.

I was going to cancel my service with CarSheild today but because of The customer service I received from Genessa today was remarkably refreshing! Thank you for having her be a part of your team, she's awesome! Have a wonderful day!

Sales was efficient but rushed like he had a quota to make. Darah in Customer Service was exceptionally helpful, took her time to explain why my pricing was so high and did her best to save the transaction. Excellent customer service!

I was contacted to provide oil changes info for the past yr and tow bills. I actually do not keep my records but the rep informed me that I can contact the oil change company and request the records. Repairs are on hold.

Keeping my price at the present one. The price is high enough anyway for a car that we seldom drive and has no defects. It is like an insurance policy, you don't dare not take out. We are thinking about if we should continue or just put the money in a savings account that we are paying for the protection

Excellent experience from Agent. She verified what I did not understand from letter received. She was patient and made sure I understood what I have after she went over it with me. I was able to recommend others from family in Hopes that they become satisfied as I am.

Representative was very pleasant. She helped me get my contract number that I needed in order to start my online app. She also sent me my contract via email and via mail. And that’s all I needed for today. So she completed what I needed in a very respectful manner.

It was too much of a hassle to get my car repaired. I would had to cover the up front cost before my claim was approved and foot the full bill if they didn’t approve my claim after jumping through all of their hoops. It was easier to purchase a new car than getting it repaired with Car Shield.

I signed up for CarShield about five weeks ago. My car A/C stopped cooling last week due to lack of Freon. It was time anyway for the regular six-month oil change, overall checkup and yearly state vehicle inspection on my 2011 Subaru. The shop found leaking valve & gasket covers costing hundreds. I told them to contact CarShield. I was afraid that CarShield would say I was in the grace period, but no! They paid the dealer directly for everything except the $100 deductible! What a class outfit!

My very first claim, although a large one, was, denied, giving further evidence that this company, while masquerading as a "protection", against the high costs of used car repairs, is really just a scam operation; perfectly willing to collect your monthly premiums, and then, when faced with a large claim, they sent an inspector to examine the damage, and repairs needed; the inspector admitted the damage was NOT, caused by a lack of maintenance, but simple wear/tear, so their claims adjuster, picked thru every line, in the contract, until he found a loophole, he could use, to weasel out of making any payment, whatsoever!

CarShield customer service representative, Toia, provided me with an excellent customer service experience! This is very hard to come by in this day and age. I commend Toia for doing a great job going above and beyond her ordinary job duties to make my phone experience the best I've ever experienced in calling a service provider.

They were very helpful and pleasant. Asked me about my day and talked me through the entire process of it. I am very pleased about my conversation I had today and getting my car to the shop even tho the shop is about to close.

I do not have a paper copy of my CarShield policy to store in my Honda Fit. If I am to be a satisfied customer then I need a paper copy of my policy to determine my coverages and other options.

I called to ask how to stop the contract on the Traverse and get details on how to communicate for a refund. I was instructed in the correct way to request a refund. Thank you for helping my husband understand what I should do to further communicate with the company. I would like to ask for a refund. I never used my contract and I just had finished paying for the contract on October 30, 2019.

Needed balance on my account. The information I needed was answered and professional so far. Very pleased with your company. I just wanted to say so far I am please with your company and hope if I need any repairs to my vehicle everything goes good.

My coverage was explained in depth as what coverage is offered on my contract. I wish I was offered both packages that you sell in the beginning of my coverage period would have helped my current repair issue. So please in the near future offer the customer both packages so that everything thing can covered Is actually covered.

I was truly pleased with service provided. Quick response. Everything I expected and had been told was manifested. Car Shield took care of everything without any delay. I am very glad that I chose to purchase this warranty. I would not hesitate to recommend this service to my friends.

Customer service was great and efficient. You were able to get thru to someone on the first call. The prices are great along with the coverage. I like the month to month also. It would be great to have an email to communicate with the company.

So I got this because I thought it would be good to have. Needless to say my car stopped working. It had oil leaks and the engine gave out. They wouldn't fix the issue. So what exactly am I paying for if you won't fix the engine when I have a powertrain warranty. The biggest rip off ever. Don't believe these reviews.

I've not had to use my Car Shield for any reason, so I can't say anything about their service. Thank you Robert. Therefore I would recommend Car Shield to any of my friends as I have already been doing. I have been involved with several After Market insurance companies but I began searching the markets for the top car shield companies and after searching for about three months I discovered that Car Shield was the top company, so here I am a very satisfied customer with Car Shield. Thank you for this opportunity to give my opinion. Keep up your good work.

Excellent experience. I will and have recommend a friend. Customer service is good and the warranty provided is excellent and the value for the warranty is very affordable. I have recommended Kevin ** to you for a warranty for his vehicle.

I towed my car to dealership. It was the alternator, I gave them my account #, they called it, was approved same day, dealership fixed my car, was automatically paid same that with no hassles. A great company, simple, no hassles, the best insurance I purchased, thank you.

I stated it yesterday. Waiting to find out if my radio is going to be replaced. My dealership Kia has contact you twice and has never returned the call or let them know yes or no. And it's been a week..

Accepting payments, very friendly. Will see how they handle a service claim. I have taken in one of my covered vehicles for water leak and rattling noise, so we will see if it is covered by them. This shop does not like dealing with Car Shield.

Car Shield handled my claim on my car very quickly and it took no time to get my car back. You can go to any dealership or automotive shop that's is ASE certified to have your vehicle repaired. I love my Car Shield coverage. I also recommended a few people and both of us received an extra discount on our monthly pricing.

I want to commend Dominic for his excellent explanation of the CarShield warranty. My cars are older (Lincoln Town Car and Mercury Gran Marquis). They will need repairs, no doubt. So my questions were many. For example: the Lincoln is a 2000. But, as long as I keep my monthly payments timely, the warranty continues, beyond 20 years. I have no plans to ever sell this car - so you can see how important this factor will be. Dominic's answers were thorough, and as detailed as I required. He was an excellent listener. He knows his product well. And he's respectful. I've never, before now, been fond of extended warranties. But now, I have complete confidence that, finally, I found a company with a warranty that suited my needs, and my budget. Thank you, Dominic, and CarShield, for this peace-of-mind. It's priceless!

Customer service is great, and helpful. Very friendly nice people to talk to. I wouldn't mind calling them again. Also they didn't make me wait too long to pick up and help me. They wanted to stay on the phone and walk me through the app.

I recently had to have my front wheel bearings replaced on both the right and left about 3 months apart. Two issues, what CarShield allows for time and parts and what my mechanic charges are too far apart. Second, the first job CS covered over half the expense. This last time they covered less than half. I paid about $140 more out of pocket for the exact work, parts and time. So I wasn't thrilled. On a positive note, your Customer Service folks were professional even though they couldn't help me further.

Had my first claim and it was simple and sweet to the point. Customer friendly and worked well with my repair shop! I thought I would have a hassle but they delivered and exceeded my expectations. I got my car back in 24 hours and I was well pleased.

Rebuild rear end. I had one very bad experience with one of your customer service personnel. A lady was very rude and didn’t seem to know her job very well. Other than that, everyone else was very helpful and professional. I was really impressed.

They were very helpful, professional, and friendly. I was extremely satisfied with the service that I received. My issue was taken care of and I was at ease and had no worries. The representative was very easy to talk to and then spoke English. It was nice to get a hold of an actual person instead of a machine.

Very helpful once I was able to talk to someone. I Had to talk three different people before everything was finally finished. Each time I had called I got a different person and had to start all over again before it was finished. Carla was the last one I spoke to.

Customer representative was kind and friendly. Customer representative was helpful in answering my questions regarding the contract and explaining to me the type of coverage I have for my vehicle. Customer representative was quick to in emailing me the contract.

I called to resolve an issue and the representative by the name of Corey was very helpful. He helped me with the issue I had and he listened to what I was going through. He was very kind and nice. I give him 5 stars. Very understanding.

I call in and spoke with the person corning my payment. He first assure me not to worry, Then he gave me the answer to what I needed and set up the payment for the next day. I think he should have a raise. I would like to do a commercial for this company. Telling everyone they need this product.

I recently had to move & ended up paying 2 rents. The money was not in my account to make my payment so they notified me. I returned your call & you were very willing to help me out. I truly appreciate all that you were able to help me with. Thank you!

I'm actually just preparing to file a claim, My Very First Claim as a matter of fact. I believe, and am hoping, that the antifreeze/coolant loss I began experiencing is due to a typical water pump seal leaking from the "Weep Hole" requiring the water pump be replaced. So far the only issue I've encountered has been ME, LoL. Luckily, I know of no less than four repair facilities around my area that are second to none which isn't very common, especially as sometimes a bit too picky for my own good maybe but that's not going to change any time soon, LoL. Now I just have to decide which Facility has to put up with me... Again, LoL. Decisions Decisions...

This company Car Shield is smoke and mirrors. They sell you a top tier, bumper to bumper repair but they DO TELL you they exclude an alarming amount of simple things that are associated with what they say they cover but do not cover in their policies at all. Example: My transmission is covered in the policy of things they cover but seals, o-rings and hoses associated with the transmission plus the cost of inspection were not cover to the tune of $644.00. My transmission had a leak of transmission fluid and nothing in my car system showed fluid was low or critical so they ruled that my transmission was not covered because it was not a system failure but mine because I did not check for a low fluid level. Who checks their own fluid levels for a transmission. Another example: The coolant system is covered but because the system needed to be flushed to repair they did not cover the flush of a cost of $347.00.

Thank You to Car Shield & Ryan ** {rep}. He was polite, respectful, not "pushy", answered "all" my questions, would I recommend Car Shield, you bet! I am 78 yrs. young and disable, good to know I have covered my "car" with "medical" as I am also {LOL}.

I called on 12/4/19 and wanted information on my auto repair coverage. The wait time for an agent was short and my questions were answered accordingly and specific on what I wanted to know about my contract. The person I talked to was very friendly, I would highly recommend CarShield.

Wanted to reinstate previous policy. I spoke with a very informative young lady and she answered all my questions and concerns. I have had “Carshield“ for a while and have been satisfied with the service. I had open heart surgery and my wife didn’t know about my policy and missed a couple payments. Now I cannot reinstate my old policy and have to start over with a policy with less coverage. I’m not sure, I have other companies offering policies that are comparable to my old policy with Carshield for a slightly lower price, so I just have to decide.

Changing the ownership of vehicle. She helped me put my husband's name on the account as the owner and me Giovanni ** on the account as well. She was very kind and helpful as well she said she will send my husband out a new package for the warranty with his name on it.

I can only speak (so far) about my customer service rep and the service I'm told I'll be getting if I need it, but James was exemplary, articulate and personable, and seemed knowledgeable too. I was more confident knowing that he was required to have an insurance license (I am licensed also), it made the company seem more credible. I only wish every customer service rep was as good, and I certainly hope that CarShield's reps are all as good because this is too important to not have qualified, knowledgeable people. I wish James (from Missouri) all the best.

Diamond New Car Coverage. Ian described what coverage would be available for the next five years or seventy-five thousand miles. He explained what would be covered. How much the deductible would be whenever I took car in for service, how much the down payment would be.

I had finical issues. CarShield- Customer service made a way to help me not cancel my policy. They Lowered my monthly rates. Not lose the Gold policy. They were polite, helpful, understanding, I felt appreciated & a valuable standing customer. Thanks! CarShield!

Started out, omitted and mixed communication. Then Tyler step in with extra effort and brought peace to the situation I commend her for her efforts. She went above and beyond the normal reps responsibilities to make sure that I was please and that my situation was handle.

Very satisfied with the service of Car Shield. I will be happy to recommend this service to anyone that is in need of a vehicle warranty. Customer Service is very helpful and ready to address any questions or concerns that you may have.

I heard an advertisement for CarShield on the radio and due to the person advertising for them, I thought it was worth the try....Fast forward about two years later, $2400 spent on the warranty and about three attempts to cancel; I am finally fed up and I cancelled this morning. I have had several repairs done on my vehicle, some of the parts were covered but due to investigation, the part that took out the covered part is not covered so “sorry, not sorry” CarShield isn’t going to cover it...frown face!!!

I called CarShield for a quote on their plans. I was informed I was eligible for their Platinum plan and signed up. CarShield's employees are outstanding. There was not one person I spoke with who was not able to answer my questions (and I had plenty).

This is a total fraud. No dealers in DC, MD, or VA accepts them. I’ve called 50. Literally. Then when I called Carshield they lied and said “no they do accept because it’s American Auto Shield". But that was a lie. They will take your money and sell you dreams. It's all about getting you to pay that fee every month. Nothing else will they actually help you with. Also when they tell you you can cancel anytime or pay anytime (the malarkey they tell you when your signing up).. Don’t believe it. They don’t even put notes of convos and calls in. Also they will try to give you protocol bs to try to keep your money until you get firm with them and the politeness is out the window. DO NOT BUY CAR SHIELD..AMERICAN AUTO SHIELD..ANYTHING THAT HAS TO DO WITH COMPANY!! THEY WILL ROB YOU!

I wanted a service contract for my vehicle It was to have the peace of mind if something was to go wrong with it. A bunch of great people helped me cleared up a lot of questions that I had about CarShield. I filed an engine repair claim with them. The process was a headache especially that they made me have the adjuster out three times, which just kept running up the bill with them.

Excellent. Everything went well....with ease. Extremely helpful and knowledgeable too. I now have 2 vehicles covered. Also have recommended Car Shield to a couple of friends.. who also purchased. Will continue to recommend your services to Family and Friends. Thanks very much.

I am pleased with the service so far. I called CS and the rep gave me my claim number, my pol number and the steps on what to do next regarding the problem with my vehicle. My husband and I have been told it was the ignition switch but all I know is the vehicle is not starting all the time when I am driving it. Once we get an estimate we will upload an image.

I got a used 2001 Kia, and I wanted to get some kind of extended warranty. But their extended warranty was very expensive. So I got the extended warranty through CarShield. The person that I spoke to who helped me get the policy was good. He was kind and patient. He gave me pretty good knowledge being that I was getting a used car. But when I had to get the engine fixed, the claims process was very long. It took about two months, and I'm still waiting on my refund check for the towing. I talked to someone and she said they were gonna try to go ahead and process it right away because that happened in July, and it's almost the end of the year. But that's the only problem I had. They gave me a rental vehicle from the dealership, so I could get back and forth to work.

I took my Van in to see if it had a loose belt. My mechanic found the A/C compressor was failing. I called CarShield to see if this fix was covered. It was. I only had to pay my $100 deductible and my mechanic just had to submit his invoice to Car Shield to be paid in full. I am beyond satisfied and plan to keep CarShield. I was treated with respect and my repair was quickly resolved.

The person I initially talked to to set up the account was good. Starting a claim seemed easy but there was a few hiccups. But they interacted with the repair shop, and then things went rather smoothly after that. Once everything was in place, it's been pretty easy for my end. It took a little bit longer than I expected and I wasn't offered a rental. But it didn't seem unreasonably long because while I was waiting, I was in contact with CarShield as well as the repair shop. So I'm satisfied. It did what it said it would do. There were things they didn't cover, but then I expected that as well. It was worth the cost and worth having the insurance for me.

Lease was ending and I anticipated purchasing the car but wanted extended warranty. At lease-end service appt. I was presented with new lease options too good to pass up, so submitted CANCELLATION letter (in writing) three (3) days after acquiring policy. I received cancellation confirmation within a week. I appreciate the company being "people of their word".

I was inquiring about the services and other things that pertain to the warranty. The customer service person was great in answering questions. The customer service person was very thorough in telling me how to set up the online account with CarShield and Mmpeco. Thank you!

The person that sold my CarShield warranty to me was professional, but they could have done a bit of a better job. They did not explain the fact that the warranty does not cover certain parts or pieces, like rubber and plastic pieces. When the motor went out on my vehicle, I utilized the warranty to get the motor replaced. However, after my warranty paid its part, I still owed about twelve and a half hundred dollars, which left a bad taste in my mouth. I bought the warranty so I didn’t’ have to come up with that kind of money all at once. Had the limited service been fully disclosed up front, I would have been completely satisfied with the service because I would have known what I was getting. But since it was not, I’m dissatisfied with CarShield.

Went smooth. Only took about 5 minutes. I didn’t have to wait a long time on the phone or wait for a call back. When first signed up for Car Shield it was fast and my representative was very nice and got me the best package for my needs. Definitely would use them again.

Very much was my fallback if I ever needed coverage I never had to call CarShield but I know they are reliable. I think when I buy my next vehicle I will definitely get CarShield coverage if I don’t have warranty.

I've paid over 3k dollars into this warranty and Every time there's a problem they deny the claim. I have transmission and engine warranty but they've set inspectors to look at the problems and say it's normal "wear and tear" or come up with ways around actually covering anything on my vehicle. The engine had issues but they said it was gaskets and other parts of the engine that erect covered, now the same thing with the transmission. I paid over 3k dollars for this warranty but they refuse to cover anything. The first time I had it on my other car I got lucky and only had a small issue but the second I had to purchase another warranty and they won't even cover a window regulator saying the mechanic messed it up and they can't cover the part now. Like I said a bunch of excuses on why they can't cover anything.

So it been going on 6 weeks and still not fix. My vehicle shop that is a Ford dealership has done everything they ask to so but the warranty keep adding more stuff. Come on. The Ford say it the motor now let get it fixed. I have never had warranty give me this much much trouble. I know I will never buy another one through you all and I won't send nobody to you. My next step is get a lawyer involved. Another thing you have rude customer service rep that changed up won the Ford dealership and me.

To whom it may concern; we received an letter stating that we must contact your organization within a specific time period or I coverage would possibly be canceled!! To wit: upon reading said letter we attempted to call on Sunday, but your offices are closed, so on Monday November 18th, we contacted your representative, upon which we were told that our vehicle protection was in fact covered, and that said letter was mistakenly sent to us. Pursuant to your automatic mailing system. All problems have been remedied since our conversation with your representative. Thanks for your cooperation in this matter!! Respectfully, Mr. Wayne

The person who answered the phone was very Quick and friendly and polite. So far I've had a very good experience. It'll be a lot better once my vehicle gets fixed soon. It's been a little frustrating waiting to get it fixed. Thank you for the service.

First, I was shocked when my vehicle needed services. I believed it was motor mount and some type of belt thing but anyways. When Chambers called, they asked to speak to me and the operator was very pleasant, I mean I was under pressure about my vehicle but the kindness calmed me down. Overall, It was a great pleasure, and it was a great experience when I needed assistance with my vehicle.

I called after seeing a commercial. Commercial seem legit seem warming and then I called and they can't do nothing for me because my car is at 150000 miles and I live in California. Wtf. No help at all. A total waste of my time.

I was referred to CarShield by my mother. Their rep was pretty good and friendly. A lot of information he didn't know or he wasn't aware of, he had to look up or ask a supervisor. But other than that, he had done everything he did to the best of his abilities. I didn't even know what I was looking for. He helped me out. I told him I needed something that was gonna take over the powertrain warranty for the engine and the transmission. And he pretty much gave me the plan that I got now.

I had an older vehicle at home that needed a extended warranty, and CarShield was very affordable and very reasonable. The guy explaining the warranty to me was very clear on what was covered and how the protection worked. He was very knowledgeable and gave me a lot of information. When I got the engine repaired, the process was just as everything that had happened especially in today’s society. I knew I was gonna encounter some BS. I was going on a cross country trip and I was hearing some sluggish, and I took it to the Lexus dealership. But I was not interested in what they quoted me. I told them it was drivable, and I just noticed some sluggishness in it. So I told them to put it back together and I would come and get it. They put it back together, and I went and got it.

I guess I didn’t read my “Welcome Letter” good enough. It does mention Mepco provides the billing services for Car Shield. Sorry, my mistake!!

My minivan broke down. So I take to the shop. The shop says I need a new computer for the minivan because of water damage. Carshield wouldn't cover the repairs. So I'm out of $900.00 which is ridiculous because when you buy extended warranty they're suppose to cover it. But this company is just out for the money. If I didn't have this extended warranty I would already had half the repair bill covered since paying their monthly fee. They only out for themselves. They don't care about their customers at all. I wouldn't recommend this company to anyone.

I picked CarShield because the reviews I had seen were favorable. I paid extra and got the better warranty that covered electronics. The guy told me then it should cover basically everything that wasn't wear and tear. I have had numerous extended warranties without any issues in the past. Now my heater went out and guess what??? They don't cover that. They are also denying coverage of dealer parts and only will allow after market parts that they send in. This was a total misrepresentation of what I was told!!! Even the dealer said he has never seen an extended warranty at that price be so poor. DON"T WASTE YOUR MONEY. We also called them and they don't care and won't cover anything if it's not in the warranty. Now I don't know about you but I don't think I would think to look to make sure it covered heat. This is a $3200 extended warranty!! I am MAD. I am a professional and this is total crappy service and scammish.

Very good experience, hope I can stay with you till I get another car, lady that helped me was extra nice in explaining everything, could not get contract printed but rep said I had to wait three days, have a good day.

I had a horrible experience with CarShield. One of the timing belts on the car came loose and crashed a motor. So I needed a new motor. Their process was long because of the going back and forth with them over labor time and parts. They didn't wanna pay for a bunch of parts. I ended up coming out of about 1,600 bucks out of pocket. Since the repair, the car's running fine but it was a drawn out and very uncomfortable process. It took me about a month and a half to get my car fixed and they only paid rental for about five days. They were not friendly at all. You don't deal with one contact person. You deal with whoever answers the phone. They leave you on old for hours. They hang up in your face. I've had people tell me that they could cancel my claim out and make me pay for all the repairs myself. I'm very dissatisfied.

So far this is been the most seamless experience that I’ve had. Feel very good about the product and I’ve been excited about the Customer Service exhibited through this process. Enjoy having my own mechanic make the repairs with reimbursement from the insurance from CarShield.

I believe you guys need to find a better way at approving your claims. Two weeks is a little bit too long to be approved for a new engine. I understand it there's ways we got to do it and things you got to get but I believe that two weeks is way too long.

Vehicle was a bit sluggish and I needed to find out why I was not getting full power while driving and there was some shaking and rattling in the front. Periodically, when I called AAS it was too long of a hold and there were a couple of rude representatives. Not a positive experience at times.

They came through a couple of times when I needed them. When I had a transmission claim, they paid for it. It was about $10,000. I was shocked myself. As soon as I took the car out, something happened to the water pump -- it was about a week later -- and they covered that too. It was $10,000 to $15,000 so far on my vehicle. It took a long time, a lot of back and forth and fighting with dealers and with them. My car was in the shop for two months. But I got it now. They were as helpful as they could be. Sometimes, you get a little trapped because if you don’t read everything, you may end up having to spend money. There are certain things they’re not gonna cover. They don’t explain everything. I don’t know a lot about cars and I had my fingers crossed every time there was something wrong with my car. I call them and ask if they cover this or that and they’ll tell me yeah. They will have to send an adjuster down and make sure of it.

Had my transmission replaced and paid for it. It was not covered prior to getting CarShied. Is it now covered for the future? Your rep Brad was very helpful with his explanation to us both as we have both cars covered now.

Although I couldn't utilize this service, I received my refund in a timely fashion. I believe the price points are pretty expensive, especially for people on a budget. Worked the discount as much as possible, still couldn't get my monthly premium below $100. Other services out there seem to be reasonably priced. I appreciate the fact that I was able to easily cancel my policy when I found my existing, effective policy.

First agent didn’t mention senior discount. Called Car Shield to confirm if there was a discount and was told yes and that my monthly charge would be reduced to $109.00. Then I get a message from my bank that a charge was requested for the original $129.00. Please adjust my account accordingly.

I'm on a fixed income and it would break us if I had any major car problems. I already got the extended warranty on my other car so I also got another contract from CarShield for one car. I went with them mainly for the price and the representatives did a good job when I was purchasing. Then, I took my car to my Ford dealership here in town when there was an issue. They examined it, did the inspection, and then it took me 3 weeks to get the work done.

The service representative was kind and knowledgeable. She answered all my questions very professionally. And she suggest that I get a diagnostic on my car and referred me to the claims department. When I took my to the garage, the mechanic found that there was excessive oil in the motor. The mechanic (Cooper's Automotive) drained the oil and brought the oil levels within normal operational limits. That solved the leakage problem. Because of the integrity of this automotive service team I didn't have to make a claim on this occasion. So, I didn't speak to that department. I can't comment on what I haven't experienced. I am grateful to Cooper's Automotive. They saved me from having to make a claim. That's good for me as a person because it saved me time and perhaps money if you denied the claim. And it saved you as a company from having to issue payment on a claim.

I am very happy with my talk with customer service. I am very happy with CarShield. I called for a personal reason and got it fixed and I am very happy with the person that I talked to for she was very nice and helpful. If I need help again, I will have no problem with calling for everyone there is very helpful.

Happy with conversation with representative....I have been caught in a scam of another company leading me to believe they were CarShield. Hopefully can get out of it! We haven't had to use your service but are pleased we have it...and have recommended it to friends.

My wife and got CarShield and when we went to file a claim they was quick to deny it and refused to pay for any costs. Came up with multiple excuses and why even after we both followed all the rules and directions the customer service. Wouldn't help so basically I recommend not using this company. Then after we brought up maybe canceling the plan it was quick to tell us that there would be no refund but their commercials clearly say if any reason you're not satisfied you'll be refunded. So I'd highly recommend for everybody to read the reviews on this company before getting anything from them.

I had gold coverage which covered the coolant system. I had a coolant intake pipe leak and was denied coverage. If I'm not mistaken the coolant intake pipe is part of the coolant system so why was I denied. I have cancelled my contract with Carshield. Be cautious about this company. I found out many people were having Similar complaints. Check the BBB.

It great to have coverage that you do not have to continue to have it month after month for two or three years unless you want to. I love that flexibility to say I do not need it anymore without having any repercussions.

When my AC was not working, they didn't cover it as well as the starter. I had to pay almost $1,000 to fix something they didn't cover the other day. But I like the customer service. My car stayed in the shop for almost two months which was too long, but the engine got fixed. When it makes a noise, I’ll send it back.

Transmission repair. They explained everything thoroughly, and told me all the steps I need to take to get my transmission repairs. So far, I am aware of the process and hopefully all goes well with. Good customer service. Wait times to speak to customer service may be a little long. Other than that... customer service was great.