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Do not use this service. Incredibly poor communication and customer service. I had an estimated delivery date of the 26-28 of May. Checked-in via email 3 separate times to confirm. They said they'd confirm closer to the ship date. When I heard nothing back from them, I called on the 27th for an update. They told me a driver would contact me on the 28th. Well, I called again today and now they've said that they don't know when the car can be shipped. They NEVER reached out with any updates regarding these issues, I seriously doubt they ever would if I hadn't called them. They gave a litany of excuses, but if there are issues, I shouldn't have to call your business to find out, the business should notify the customer. That gap in communication is unacceptable.
Hannah was hostile when I offered her an olive branch and tried to figure something out with her. She gave me 3 options: Cancel the order-forcing me to scramble to find a new way to ship my car. Shrug my shoulders and wait for them to eventually find a date to ship my car. And pay MORE money to try and ship my car past the estimated delivery date.
Not only that, but she refused to accept responsibility for anything. I get it, complications arise, but if you don't communicate those in a timely manner and give attitude when I was understanding and willing to work with her on a fair solution, then it's the company that's the problem. Absolutely unprofessional and incapable of admitting wrongdoing. If they at least owned up to their mistakes, than maybe I'd consider doing business with them. No communication or organization. I'm sure they'll have some poor justification to this in a response, but I promise you, I'm not a Karen, I'm an easy going, laidback dude, and this company did me dirty. At least I got my refund.
I cancelled my shipment outside of the 72 hour requirement window and National Auto still charged me for a processing fee and kept my full deposit of $195. After telling the company I wished to cancel, they would not answer my calls and offered no assistance in the cancellation of my transport. Avoid this company if all possible!
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With over 20 years of experience shipping cars and motorcycles, National Auto Shipping is by far the worst experience I have had with transporting vehicles. They are extremely unprofessional with not returning calls, lying about delivery dates, and they are arrogant and rude when you attempt to solve an issue with them. Use anyone else for your shipping needs. I have a car to ship next week and it will not be booked with National Auto Shipping.
I contracted National Auto Shipping (NAS) on 21 December 2020. I went with them over several less expensive companies mainly because they assured me my vehicle would be picked up by 29 December. I completely understood the delay due to the holidays. After I filled out their form and it was returned to me, I noticed the “estimated pickup date” was 29 December. I spoke to them about it and they said that was normal.
Today is 30 December. After two days of emails with no answer I called them. They are saying the earliest it will ship is “maybe” early next week. When I mentioned cancellation they threatened me with a $100 cancellation fee. I am about to file a lawsuit against them. I spoke to my attorney today. I would like it to be a class action lawsuit. If you have had this same issue, please contact me so we can file together. What these people are doing is dishonest and WILL BE STOPPED. We can stop them and recoup our funds together. STAY AWAY FROM THIS COMPANY!
I contracted National Auto Shipping to pick and deliver a motorcycle. The pick-up date was for the 11th of July. I contacted the dispatch on 3 separate dates prior to the scheduled pick-up date to ensure that it would be picked up on the 11th. Each time I called I was assured that it would be picked up. I explained that this was the only day that would work since the no-one lived at that residence and they would have to drive 3 hrs to meet the driver on that day.
The 11th came and went without any contact from either the driver or the dispatch to let me know of the the status of pick-up. I called on Saturday and Sunday and left voicemails on both the customer service and dispatch extensions. On Monday july 13th, I called and cancelled the pickup. I was told there was a cancellation fee since I was cancelling the pick-up. I asked why would there be a cancellation fee if there were no services rendered. I was told it I signed the agreement understanding that if I cancelled I would be charged a cancellation fee. AS someone who works in customer service for many years, if you are unable to render a service and you have charged a fee, you would return the complete fee since you didn't complete the agreement. I will say that they were respectful and articulate..but their customer service follow-through is very lacking.
They didn't show up to pick up my vehicle by the date they PROMISED. Now after they don't show, I am having to file a claim with my credit card co because they are trying to charge a cancellation fee!
Paid $700 to have a motorcycle shipped on an enclosed trailer from dealer to my home. Bike arrived on the back of a pickup truck dirty and completely exposed. Called 3 times trying to work out a partial refund with their supervisor, who insulted me with an offer of $25 to have my bike washed.
Contracted them to move an ATC from ND to NY. They provided me with an estimated pickup date which came and went 6 times. Every excuse in the book. After finally trying to hold someone accountable they cancelled my order and threw me to the curb like a piece of trash without telling me. Also, I had to be on them every other day with absolutely not 1 call back from anybody, not even a supervisor! It baffles me how such a big company does not have more efficient policies in place to keep the two parties informed. Maybe this is done on purpose to keep their ratings up, because when it came time to hold someone accountable the supervisor is the highest authority and he will not give out any name or email above him. A great way to make yourself look good!
Being a business owner myself, I wish I could only be that lucky. Please stay as far away from this company as possible. Hopeful the power of the consumer will once catch up to them someday and they will be taught a good lesson on how to treat a paying customer. I wish I could go after them for the amount of money they cost me in time and aggravation on finding a replacement shipper!
I was lied to repeatedly by everyone in the company. They claimed to be the shipper, they are not. They are simply an overpriced booking company. They charged me for enclosed shipping and promised enclosed shipping but my motorcycle was picked up and hauled in the back of a pick up truck. Not enclosed. They told me I had 3 days to reach my destination to meet the bike. The driver said no way, he was not informed of that and I had to rush and drive straight through and forfeit a motel reservation I made that I still had to pay for. All was a pack of lies. OK driver but TERRIBLE company. I would never recommend!!
First National sent a car hauler - I have a motorcycle??? Hmmm I don't think so scooter. They promised a 3 day ship. They didn't pick it up until 3 days later. Their shipper damaged my fender (approx $800.) and they damaged my saddle bag (approx $450). Did not accept responsibility and will not pay for repairs. Do not, Do not, Do not, Do not use this shipper. I have shipped numerous vehicles and motorcycles and have never experienced such lies and thieves.
National Auto Shipping Company Information
- Company Name:
- National Auto Shipping
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