National Auto Shipping

They called me back only 2 times in 10 days. I called daily to try to obtain a status update. The first call back was that if I paid an additional $500, they could find a driver for my car. I asked him to do the right thing and honor his contract and that his company could pay this additional $500, which they refused. Now (12/26) I am told that "A driver is in Arizona and it will be likely he can pick up my car Friday or Saturday."

The next day, I ask for an update and there is no mention of that driver and back to no driver to pick up. I get transferred to Hana, Customer Service Supervisor. She is the rudest customer service person I have ever spoken to, and the final straw with this company. She continues the lies with, "your car is #1 on the list" to be picked up." (Which is not true after calling another shipping company.) She has zero empathy in all that we have had to deal with during the 13 days of waiting. She was actually getting angry with ME during the call! Do Not Use this Company. They do not tell the truth! They low ball their offers to get you in. The truth works better! Let me decide if I want to use the service based on FACTS during the quote process.

I ask when it will be delivered as I was going to be out of town over Thanksgiving and the following weekend, no problem they said it will be the following Monday or Tuesday. The day after Thanksgiving (Friday) I get a call from the driver who speaks minimal English and who says, "deliver tomorrow, 9 or 2" and "$650 cash". I tell him no, it is a balance of $600. He argues, repeating $650... Luckily, I have a friend who is able to meet with the driver and shows him a copy of my contract. The driver settles for $600. Amazingly, the bike is undamaged and the nightmare is over. Never again, be warned.

Ronald called me this morning to let me know he would be delivering my car this afternoon. So basically I signed the contract for my car to be shipped Monday night and it's being delivered from Texas to Alabama in 2 days from pickup. I know other people have had different experiences with NAS but I wanted to give a positive experience.

Saturday afternoon I called him and he said it would be Monday. Monday afternoon I called and he said he was still 260 miles away and would be outside my home first thing in the morning. Tuesday morning he was nowhere to be seen, and when I called him, he was 200 miles away. Eight hours later, he showed up, demanding cash and that I sign the damage waiver before I could even see the bike. From the pictures that the seller sent me of the bike loaded into the trailer I could tell that it was in a different trailer with a different driver, after I was told the bike would not be reloaded or moved. When I called the company to discuss the issues I had with the service, I was told by Tony, "I don't have time to babysit a crybaby." and he hung up. I called back the next week to request a refund and was told that since I didn't write my complaint on the packing slip, they would not consider it. DO NOT USE this company.

I went into detail with the gentleman regarding the air ride suspension and that there is a sequence you must follow to air it up to move and a sequence to follow after you get it into place to lower and secure the air system with a bleed off switch before securing the bike on the trailer. This gentleman without a doubt reassured and promised me that this motorcycle would not leave this brand new top of the line enclosed trailer from the pick-up point in South Haven, MI. until it arrived at my house in Prairieville, LA. He also reassured me of the delicate handling of my motorcycle and the transportation was guaranteed, he also mentioned they were insured up to $75,000.00. This should have been a red flag if you have to carry that much Insurance most likely due to claims from damaged transporting of goods.

After doing my research most companies that handle expensive motorcycles don't insure but up to $20,000. He told me the total price of this service would be $675.00. He requested my credit card information and promptly run it for $195.00. He took my e-mail address and was going to e-mail the agreement that I needed to sign and send back as soon as possible. I got off the phone with him and called my friend and Bike builder Jimmy ** of Twisted Twin Customs to let him know that I just hired National Auto Shipping to ship my motorcycle from his shop to my house. I repeated to him the conversation I had with National Auto Shipping that my Bike "was not to be off-loaded and re-loaded under any circumstance" until it reached my home.

I also told Jimmy I valued his experience in building and handling motorcycles for over 30 years that if he did not feel 100% good about the security and handling of my bike by this company stop and call me first. He assured me that would not be a problem. So when I got to my office the next morning I printed the Agreement, my receipt for $195.00 and made a copy of my ID signed everything and e-mailed it back. I received an electronically generated response it was received. I know it was electronically generated because I replied to it requesting how and when was the remaining balance was to be paid Check or Money Order? I never got a response.

This takes us to Thursday the 16th Jimmy called me to let me know that National called him and they were going to be at his shop at 2:00pm Central time that afternoon. I said "ok remember our conversation Monday if you don't feel good about the way this company is securing my bike call me". He said he would. Well wouldn't you know I get a call from Jimmy around 4:30pm Central time letting me know that he did not feel good about this at all? First of all it was a pull behind used Cargo Trailer Not the top of the line brand new one with a hydraulic lift. Second Jimmy asked the driver about the rear wheel chocks to keep the back end from moving he said he didn't have any and Third Jimmy asked the driver where was he headed and he disclosed to Jimmy that he is just a pick up man that he was driving to Chicago where the bike was going to be off-loaded and re-loaded onto another truck to be shipped to me.

Jimmy also said he tried to explain to the driver that transporting a bike with an air system is different than a stock bike. Jimmy said the guy pretty much didn't stop what he was doing to listen to him to even try to make sure he understood and that there would not be an issue. I said "ok so Jimmy put the driver on the phone". I asked him where was he headed when he left there he told me Chicago, Ill. I asked him why was he going to Chicago. He was supposed to be heading straight to Louisiana? At that point he would not answer my question and began telling me how qualified that he was in transporting bikes. I stopped him and again asked "why are you going to Chicago and not heading straight to Louisiana?" He would not answer me so I told him that this deal is off. He is not to take my bike. I told him to put Jimmy back on the phone. I told Jimmy he is not to load my bike, I will call National and deal with them.

I called and got some Supervisor on the phone and explained to him I was not happy with how my bike was about to be transported and that I was basically lied to by the salesman that took my call. He was very apologetic and sympathetic at first and put me on hold for 5 min. When he finally got back on the line he began to tell me that the driver was heading straight to Louisiana. I asked him then "why did the driver tell me and Jimmy he was going to Chicago to off-load and re-load my bike?" He began arguing with me and said someone would be calling me. I was upset and called Jimmy back in disbelief that this driver would say that if it wasn't true.

During my conversation with Jimmy I had a missed call from Hannah at National telling me in order to process my request they needed an e-mail regarding the cancellation of this service for the driver's records? I tried calling Hannah back twice Thursday afternoon and left voicemails asking to process my refund and call me back. I promptly responded right away that Thursday afternoon to the automatic generated e-mail. I did not receive a call back the rest of Thursday or the following day Friday the 17th. I called and left Hannah a voicemail the following Monday morning the 20th and also left a message with a co-worker for her to call me and still no returned call. I called back about 2:45pm and got a co-worker and told her I will wait on the phone until I could speak with Hannah. At that point I was put on hold twice for about 10 minutes before she would take my call.

Once I finally got her on the phone I told her I replied to her e-mail per her request and she said she has sent me 2 e-mails regarding this cancellation and read me my e-mail address to me and it was the correct e-mail address but I never received any e-mails. I even checked my Spam folder. This was the same e-mail address they had no problem sending me the agreement and paperwork to sign and send back the receipt to process the $195.00 charge but no I told her again I had not received any new e-mails from her or National. I asked about crediting my credit card for the $195.00 and she began trying to re-schedule my bike for pick up? I told her that since I was lied to about the transportation of my Motorcycle that this Agreement has not been fully met by them that this contract is no good.

I asked her again "are you going to refund me my deposit" and she begins to tell me that she has pictures of the trailer that my bike was to be transported on. I asked her what good was that going to do that the driver busted them in their lie by being honest with me and Jimmy and telling us where he was heading and that was Chicago. She begins to tell me she has pictures of the trailer and that the driver did not lie. I asked her "are you going to refund me my deposit due to not fulfilling your promise not to off-load and re-load my bike and not driving straight to Louisiana like I was promised over the phone". She said no they were not. I said fine I will dispute this with my bank. DO NOT USE THIS COMPANY. THEY WILL STEAL YOUR MONEY... UN-PROFESSIONAL AND FLAT OUT RUDE...

The person that I talked with on the phone was courteous and polite. My son wanted to ask them if they could do any better with the price so I did. The rep said he'll find out and then gave me a callback and said, "Here's what we can do." He was willing to earn my business. Then they got the carrier there the day after I called, which I was ready to wait a couple of weeks if need be and he got the car here two days later. So it was three days from the time that I called their rep and we were fortunate, we got a good carrier. I also watched their videos prior to even talking to anyone on their website and those are very convincing. We had a good experience with them and we certainly would use them again if we had anything to move anywhere. Everything went better than I thought it might. I will personally recommend National Auto Shipping since they are very upfront and do what are contracted to do.

Later in the day, he called my daughter to tell her they wouldn't deliver the car until 10:30 or 11 pm. When they arrived at 10:30 pm they would not accept the cashier check that she had to pay the balance. They were giving her a bad time and would not give her the car. After back and forth phone calls from her to her dad in Pittsburgh, it was decided that she would go to an ATM and get $500. which she did. When she came back with the money, they told her she owed $625. dollars.

At this point she told them she would call the police. They took the $500 and left. National Auto Shipping advertises as not being a broker but that is exactly what they are. I called to lodge a complaint and the dispatcher I spoke with said they are not brokers but must have had to subcontract my order, perhaps because they had a truck shortage maybe due to mechanical reasons. I am waiting for a call back from the company owner. I certainly wish I had read other reviews before I hired this company. The only positive is that there was no damage to the car. My advice is to never, ever consider National Auto Shipping for transport.

As referenced in the other reviews the initial drive had "mechanical issues" that would be unresolved indefinitely. It's surprising how many times the reviews reference mechanical issues, I am thinking these are unfit and not properly maintained vehicles that are doing the transporting. The whole experience has made moving exponentially more stressful. If I could go back and pay the extra couple hundred more for another shipper I would. I deeply regret my choice to book with this company.

For me, they were scheduled to pick up my vehicle on a Monday but my drivers company was not even notified about the vehicle until Tuesday and it wasn't picked up until Thursday. I called several times to ask about status and whenever they say they will call you right back, do not count on a call back. Overall, my car was delivered clean by the company that delivered Kwik Trans Inc. so I will try direct with them next time.

This company is a scam, a fraud. And it should not be allowed to conduct business as they do. Please consider any other company first before doing business with them. The scam is simple; they hire people to drive rental trucks, loaded with merchandise other than motorcycles and then load your cycle. They represent their selves as "transporters."

Absolutely, despicable way of doing business! There's so many other great companies out there that really care about what they are doing. Forget about this one. I am currently resolving my dispute with this company through my credit card company. Hopefully, I will not need to hire an attorney, but I will if I have to.

This company lied, overcharged and never responded to emails, or phone messages. They were terribly late with pick-up even after booking two weeks ahead and being given a 3 day window for pick-up. They fraudulently charged my credit card for charges I never authorized, were rude and very unprofessional! There are too many episodes for me to even type of my experience with this compnay. Please contact me if your even thinking of booking with this company or just simply move to the next....it will save you a world of money, harassment and headaches! Trust me!