National Auto Shipping Reviews

Dania, FL

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About National Auto Shipping

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National Auto Shipping offers nationwide car shipping solutions, including open and enclosed transport options. Utilizing a network of carriers, National Auto Shipping provides tracking and customer support throughout the shipping process.

Pros
  • Responsive customer service
  • Timely delivery of vehicles
Cons
  • Poor communication on delays
  • Damage to vehicles during transport

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National Auto Shipping Reviews

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    How do I know I can trust these reviews about National Auto Shipping?
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    Page 1 Reviews 0 - 10
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed May 3, 2026

    I had a very disappointing experience with this car transport company. I booked my transport six weeks in advance, was given a quote that was promised and guaranteed, and paid a deposit. To be proactive, I called to confirm two weeks before and again one week before my scheduled date. Both times, I was told everything was set. From there, everything fell apart.

    I never received the promised confirmation call, and the agreed pickup window came and went. In the days leading up to it, I called multiple times and never got a consistent answer, which created a lot of unnecessary stress. Then, five days after the original pickup date, I received a last-minute call with a series of excuses—truck issues, weather, etc. Regardless of the reason, these were internal problems that should not have been passed on to me.

    At that point, I was essentially left with no choice but to move forward, and was forced to sign a new contract with a $300 price increase just to get my car transported. Delivery was also five days late. Yes, my car eventually arrived—but that’s the bare minimum. The process was disorganized, communication was poor, and the last-minute bait-and-switch pricing was unacceptable. I’ve requested a refund of the additional $300 and am considering further action. I cannot recommend this company based on my experience.

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    PriceStaffRatesHonesty & Transparency

    Reviewed May 23, 2025

    This is a dishonest company! Not one thing they said regarding pick up and delivery happened even though it was planned months ahead with confirmation! They kept jacking the price up with no option to stay with them because a deposit had been made!! If you don’t care about your car or delivery then this is the service for you!!!

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      Customer ServiceStaff

      Reviewed Oct. 29, 2024

      Had a vehicle shipped with them and the driver damaged the hood. I reported it immediately and they told me that claims would call me. I was never contacted. I called 5 times and was told the same thing. Finally reported them to BBB and then they replied denying any issues. Trash company. Trash people. Horrible customer service. Use someone else.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed Aug. 31, 2024

      Don't use this trash company to ship your car. They use drivers from Khantrans Inc. which are true scam. I called this company after the driver did not deliver my car when he was supposed to, they told me they would call me to help me get my car, but they never called. It takes forever for you to get your car back. They are true scam.

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      Customer Service

      Reviewed Aug. 21, 2024

      Do not use this company they are not reliable. They took my deposit for a transport and had two days to pick up my car and never showed up. They did not even call even after several attempts to contact them with no call back to confirm a pick up time. Finally on Saturday I was able to speak with dispatch and they said the truck broke down. Well what happened to communication a call to let me know what was going on and when they would be able to pick up my car but I had to call them and leave several messages. This was the worse experience I have ever encountered with a business.

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      Sales & MarketingRefunds & Payouts

      Reviewed June 5, 2024

      Was told that my pickup window was between May 30 and June 1st. Then extended it until June 5th. Never arrived and was hesitant to even refund money. This service was fully a scam and you should not waste your money. This was ridiculous.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparencyFollow-Through

      Reviewed June 1, 2024

      Extremely professional prior to securing your service (Deposit) then they will cease to respond to your emails and will treat you like you are bothering them for simply inquiring about updates. My pick up window was the 15th-16th. I reached out for confirmation on the 10th and was told I will receive confirmation on the 13th or 14th the latest- NO CONFIRMATION was received. I called on the 15th and was confirmed we are still good for the 16th. The 16th arrived and nothing was heard, when I reached out I was told the transport was having maintenance issues (They didn't say anything until I inquired). On the 17th I was informed it was the DOT restricted the truck and not maintenance issues (Different customer service reps giving me different updates).

      Later on the 17th, the suggested option to move forward were (since I have to catch a flight that night):
      1) Park the car somewhere and leave the keys
      2) Drive the car to a depot in Los Angeles (Initial pick up was Fort Irwin) and leave the car & keys there.

      3) Pay extra for a concierge service.

      I had no confidence in their abilities to actually do what they said they will- no change I will leave my vehicle out nowhere. The game plan agreed on was I will change my flight to the 18th and the driver will pick up the vehicle from the airport. That was the last time I was able to get in contact with any reps from that company.

      I reached out on May 31st for a refund of my deposit and I was informed that I cancelled 10 days and they charged $150 for doing so. Even though their terms and services says if they can't provide a driver 15 days after the pick up dates they will refund 100% of the deposit. They can't provide a proof of my cancellation since it was over the phone but their cancellation policy is that the request must be emailed to them. Keep the $150 but please stop providing mediocre services and scamming people.

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      Customer ServiceCoverageTechPunctuality & Speed

      Reviewed May 29, 2024

      Made material misrepresentations over the phone that the pickup date would be exact, but the contract states they have half a month of flexibility. If you have half a month to wait for shipping, this could be your company.

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      Customer ServiceContract & TermsStaff

      Reviewed May 3, 2024

      This company is a complete fraud. They say they are the trucking company; however they are just a booking company that finds the lowest level drivers. They ask for a 2 day window which we of course provided. The day before they intended to pick up the vehicle, the “dispatcher” sent a text. This seemed great! The day of the pick up came and they never showed up, called etc. I made numerous attempts to contact the driver and dispatcher. They would not answer the calls nor texts. In fact they would not answer a call at all; they require you to text them.

      Needless to say, National Auto Transportation closes at 5pm and has no after hours line to assist with situations like this. I finally reached out to the dispatcher to cancel my pick up as I had to make other arrangements. Amazing he replied immediately! He stated that the driver was on his way. Can you really trust a guy whom you have made greater than 6 attempts during the day to contact and he didn’t respond? Go elsewhere. I found another company and am keeping my fingers crossed.

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      TechStaff

      Reviewed April 25, 2023

      Contracted with this company to ship my motorcycle that I purchased at an auction, this company subcontracted another company. My motorcycle was stolen and National Auto washed their hands of everything. I have never had to deal with such a unprofessional company ever. The time and money I have lost is disheartening.

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        National Auto Shipping Company Information

        Company Name:
        National Auto Shipping
        Website:
        www.nationalautoshipping.com