National Auto Shipping Reviews

I had a very disappointing experience with this car transport company. I booked my transport six weeks in advance, was given a quote that was promised and guaranteed, and paid a deposit. To be proactive, I called to confirm two weeks before and again one week before my scheduled date. Both times, I was told everything was set. From there, everything fell apart.

This is a dishonest company! Not one thing they said regarding pick up and delivery happened even though it was planned months ahead with confirmation! They kept jacking the price up with no option to stay with them because a deposit had been made!! If you don’t care about your car or delivery then this is the service for you!!!

Had a vehicle shipped with them and the driver damaged the hood. I reported it immediately and they told me that claims would call me. I was never contacted. I called 5 times and was told the same thing. Finally reported them to BBB and then they replied denying any issues. Trash company. Trash people. Horrible customer service. Use someone else.

Don't use this trash company to ship your car. They use drivers from Khantrans Inc. which are true scam. I called this company after the driver did not deliver my car when he was supposed to, they told me they would call me to help me get my car, but they never called. It takes forever for you to get your car back. They are true scam.

Do not use this company they are not reliable. They took my deposit for a transport and had two days to pick up my car and never showed up. They did not even call even after several attempts to contact them with no call back to confirm a pick up time. Finally on Saturday I was able to speak with dispatch and they said the truck broke down. Well what happened to communication a call to let me know what was going on and when they would be able to pick up my car but I had to call them and leave several messages. This was the worse experience I have ever encountered with a business.

Was told that my pickup window was between May 30 and June 1st. Then extended it until June 5th. Never arrived and was hesitant to even refund money. This service was fully a scam and you should not waste your money. This was ridiculous.

Extremely professional prior to securing your service (Deposit) then they will cease to respond to your emails and will treat you like you are bothering them for simply inquiring about updates. My pick up window was the 15th-16th. I reached out for confirmation on the 10th and was told I will receive confirmation on the 13th or 14th the latest- NO CONFIRMATION was received. I called on the 15th and was confirmed we are still good for the 16th. The 16th arrived and nothing was heard, when I reached out I was told the transport was having maintenance issues (They didn't say anything until I inquired). On the 17th I was informed it was the DOT restricted the truck and not maintenance issues (Different customer service reps giving me different updates).

Made material misrepresentations over the phone that the pickup date would be exact, but the contract states they have half a month of flexibility. If you have half a month to wait for shipping, this could be your company.

This company is a complete fraud. They say they are the trucking company; however they are just a booking company that finds the lowest level drivers. They ask for a 2 day window which we of course provided. The day before they intended to pick up the vehicle, the “dispatcher” sent a text. This seemed great! The day of the pick up came and they never showed up, called etc. I made numerous attempts to contact the driver and dispatcher. They would not answer the calls nor texts. In fact they would not answer a call at all; they require you to text them.

Contracted with this company to ship my motorcycle that I purchased at an auction, this company subcontracted another company. My motorcycle was stolen and National Auto washed their hands of everything. I have never had to deal with such a unprofessional company ever. The time and money I have lost is disheartening.

So I’m on this Central Dispatch page, my company transports motorcycle and I have to cancel a pickup I had taken from National Auto Shipping and I was a day before or two before the pickup and I had to canceled on central do to bad weather. I get a negative rating which it’s not fair because I had canceled on time. I called the company and this lady tells me the only way she’ll remove the negative rating is if I pay her $200 dollars can you believe that kind of **. I said you must be crazy! This company is horrible and has some bad people managing it!

Service was all around great! Called in received a free quote to transport my Honda from CA to FL. Quote was a bit higher than the other quote received but base on the reviews on Google I decided to give them a try. The driver was amazing. He pick up on time and delivered sooner than anticipate. The ladies in the office were very help, answering question and assisting with paper work.

DO NOT USE National Auto Shipping! Their contracts are not worth the paper they are printed on. They are more interested in using their terms and conditions to swindle customers out of money than actually shipping your car. I scheduled a car pickup 40 days in advance, and confirmed pickup 2 days prior. ON THE DAY OF, I had to call them so they could inform me my car would not be getting picked up. The rep was very quick to quote their terms and conditions which apparently allow this behavior. They could pick the car up as scheduled, but wanted an extra $300 to do so. This is extortion. A supervisor offered to let me cancel for a full refund. TRICK! When I cancelled they kept $150 from my deposit. Terms and Conditions again. They didn't even have another pick up date to offer and they STILL kept my money!

I bought a Motorcycle to be transported from SD to Pa. It was late and that's ok, But it came with damage, Driver said you signed so delivery is complete, I stated the damage and driver said it's how it was picked up. We (I) have pictures showing NO damage to damage once delivered, Driver kept texting "you signed" "delivery is complete" or "people like you do this all the time" implying I was lying. Then told nothing can be done. WILL NEVER USE AGAIN.

Do not use this service. Incredibly poor communication and customer service. I had an estimated delivery date of the 26-28 of May. Checked-in via email 3 separate times to confirm. They said they'd confirm closer to the ship date. When I heard nothing back from them, I called on the 27th for an update. They told me a driver would contact me on the 28th. Well, I called again today and now they've said that they don't know when the car can be shipped. They NEVER reached out with any updates regarding these issues, I seriously doubt they ever would if I hadn't called them. They gave a litany of excuses, but if there are issues, I shouldn't have to call your business to find out, the business should notify the customer. That gap in communication is unacceptable.