National Auto Shipping Reviews

So I’m on this Central Dispatch page, my company transports motorcycle and I have to cancel a pickup I had taken from National Auto Shipping and I was a day before or two before the pickup and I had to canceled on central do to bad weather. I get a negative rating which it’s not fair because I had canceled on time. I called the company and this lady tells me the only way she’ll remove the negative rating is if I pay her $200 dollars can you believe that kind of **. I said you must be crazy! This company is horrible and has some bad people managing it!

Service was all around great! Called in received a free quote to transport my Honda from CA to FL. Quote was a bit higher than the other quote received but base on the reviews on Google I decided to give them a try. The driver was amazing. He pick up on time and delivered sooner than anticipate. The ladies in the office were very help, answering question and assisting with paper work.

DO NOT USE National Auto Shipping! Their contracts are not worth the paper they are printed on. They are more interested in using their terms and conditions to swindle customers out of money than actually shipping your car. I scheduled a car pickup 40 days in advance, and confirmed pickup 2 days prior. ON THE DAY OF, I had to call them so they could inform me my car would not be getting picked up. The rep was very quick to quote their terms and conditions which apparently allow this behavior. They could pick the car up as scheduled, but wanted an extra $300 to do so. This is extortion. A supervisor offered to let me cancel for a full refund. TRICK! When I cancelled they kept $150 from my deposit. Terms and Conditions again. They didn't even have another pick up date to offer and they STILL kept my money!

I bought a Motorcycle to be transported from SD to Pa. It was late and that's ok, But it came with damage, Driver said you signed so delivery is complete, I stated the damage and driver said it's how it was picked up. We (I) have pictures showing NO damage to damage once delivered, Driver kept texting "you signed" "delivery is complete" or "people like you do this all the time" implying I was lying. Then told nothing can be done. WILL NEVER USE AGAIN.

Do not use this service. Incredibly poor communication and customer service. I had an estimated delivery date of the 26-28 of May. Checked-in via email 3 separate times to confirm. They said they'd confirm closer to the ship date. When I heard nothing back from them, I called on the 27th for an update. They told me a driver would contact me on the 28th. Well, I called again today and now they've said that they don't know when the car can be shipped. They NEVER reached out with any updates regarding these issues, I seriously doubt they ever would if I hadn't called them. They gave a litany of excuses, but if there are issues, I shouldn't have to call your business to find out, the business should notify the customer. That gap in communication is unacceptable.

I cancelled my shipment outside of the 72 hour requirement window and National Auto still charged me for a processing fee and kept my full deposit of $195. After telling the company I wished to cancel, they would not answer my calls and offered no assistance in the cancellation of my transport. Avoid this company if all possible!

With over 20 years of experience shipping cars and motorcycles, National Auto Shipping is by far the worst experience I have had with transporting vehicles. They are extremely unprofessional with not returning calls, lying about delivery dates, and they are arrogant and rude when you attempt to solve an issue with them. Use anyone else for your shipping needs. I have a car to ship next week and it will not be booked with National Auto Shipping.

I contracted National Auto Shipping (NAS) on 21 December 2020. I went with them over several less expensive companies mainly because they assured me my vehicle would be picked up by 29 December. I completely understood the delay due to the holidays. After I filled out their form and it was returned to me, I noticed the “estimated pickup date” was 29 December. I spoke to them about it and they said that was normal.

I contracted National Auto Shipping to pick and deliver a motorcycle. The pick-up date was for the 11th of July. I contacted the dispatch on 3 separate dates prior to the scheduled pick-up date to ensure that it would be picked up on the 11th. Each time I called I was assured that it would be picked up. I explained that this was the only day that would work since the no-one lived at that residence and they would have to drive 3 hrs to meet the driver on that day.

They didn't show up to pick up my vehicle by the date they PROMISED. Now after they don't show, I am having to file a claim with my credit card co because they are trying to charge a cancellation fee!

Paid $700 to have a motorcycle shipped on an enclosed trailer from dealer to my home. Bike arrived on the back of a pickup truck dirty and completely exposed. Called 3 times trying to work out a partial refund with their supervisor, who insulted me with an offer of $25 to have my bike washed.

Contracted them to move an ATC from ND to NY. They provided me with an estimated pickup date which came and went 6 times. Every excuse in the book. After finally trying to hold someone accountable they cancelled my order and threw me to the curb like a piece of trash without telling me. Also, I had to be on them every other day with absolutely not 1 call back from anybody, not even a supervisor! It baffles me how such a big company does not have more efficient policies in place to keep the two parties informed. Maybe this is done on purpose to keep their ratings up, because when it came time to hold someone accountable the supervisor is the highest authority and he will not give out any name or email above him. A great way to make yourself look good!

I was lied to repeatedly by everyone in the company. They claimed to be the shipper, they are not. They are simply an overpriced booking company. They charged me for enclosed shipping and promised enclosed shipping but my motorcycle was picked up and hauled in the back of a pick up truck. Not enclosed. They told me I had 3 days to reach my destination to meet the bike. The driver said no way, he was not informed of that and I had to rush and drive straight through and forfeit a motel reservation I made that I still had to pay for. All was a pack of lies. OK driver but TERRIBLE company. I would never recommend!!

First National sent a car hauler - I have a motorcycle??? Hmmm I don't think so scooter. They promised a 3 day ship. They didn't pick it up until 3 days later. Their shipper damaged my fender (approx $800.) and they damaged my saddle bag (approx $450). Did not accept responsibility and will not pay for repairs. Do not, Do not, Do not, Do not use this shipper. I have shipped numerous vehicles and motorcycles and have never experienced such lies and thieves.

The website says: "No Hidden fees. No Up-Front Charges - ONE Flat fee! All inclusive auto shipping rates, without any charges up front until you are assigned a truck." NOT! They charged me $75 to cancel my order. There was no service, no dispatch contact, no truck assigned and NO budging on their contradictions. I DO NOT RECOMMEND!!!

I Shipped my motorcycle from Daytona FL to Denver CO after a cross country ride. National Auto made it very simple and you actually get to speak with a real person right away, great service. Will be using again for my long distance rides.

I selected this company based on a referral I received from "All My Sons Moving & Storage" since they were moving my furniture. I asked my salesperson in the moving company to see if he had any shippers he can refer me to and the only company he could recommend is National Auto Shipping. I contacted them for a quote and they were reasonable compared to other quotes I got. The best part is that this company has their own trucks and leased operators to them. I did my homework on them and 95% of reviews are good and some bad but I understand how rating goes.

Company did not honor contract to pick up and deliver car. Terrible service and lies when calling to ask for delivery information. I signed a contract November 9, 2018 (6 weeks ahead of time) for pick up and delivery of my car from California to Indiana at a set price. I was given a three day window that the car would be picked up (12/14 to 12/17). I never heard from anyone that car was picked up so I began calling on 12/17. Here is where the lies began. "The driver's truck had mechanical issues and unable to pick up car." A few days later another driver was in Los Angeles and will be picking car up in a day or so. "This driver unable to pick up car as he was in a wreck just as he was miles away from picking up car."

I hired them to move a motorcycle from CA to GA ($200 more than a competitor) because they guaranteed pick by the weekend and delivery the next weekend. The seller was nice enough to wait all weekend for the driver, they never called or showed. In frustration I made multiple calls, and was given excuses about the truck breaking down, of course they did not bother to let me know this at the time only when I pressed them for a reason. When they finally picked up the bike they told me they had had to hire someone else to do the job and it was costing them an extra $180 (are trying to make ME feel guilty?!!). Hmm.

I wish I had read the reviews before I booked my transport. Representative was great until I booked, then nothing but attitude and problems after. Finally got motorcycle almost 2 weeks late, and damaged. Driver spoke no English and when I asked where to list damage on drop off receipt he couldn’t understand what i was saying. Driver was too old to move bike by himself and it almost fell out of the back of the truck. Of course customer service isn’t responding. Worst experience I’ve had in a long time.

Shipping a car is nerve-racking. There are so many companies and most are brokers. This will always be the case unless the shipping company has their own personal fleet of car haulers. What you are trying to find is a company who has drivers ready on a route to pick your car up. Before I contacted Manny I had put in several quotes for over 4 days and received no offers for pickup. Manny sent me an email stating he had a driver that could pick up the car in the next day or two. I called and he sent over the contract and I paid a deposit. Then when the driver delivers the car I would pay him 400/cash. The next day Carolyn called from NAS to update me and gave me the driver's name (Ronald) and his number. I also gave this number to the car salesman. She told me he would pick up the car on the 6th or 7th. Fortunately for me Ronald picked up my car on the 7th. This is two days after I signed my contract and went exactly with what Manny told me.

Company hires out second party immigrants with a very bad attitude. They lost the keys to my motorcycle and said it was the post office's fault. Now I'm stuck with a motorcycle with no key. Company's customer service says they will call you back and never do. Please do not use this company. You will regret it.

I have had 7 different vehicles shipped, and I have never been treated worse as a paying customer than with National Auto Shipping when I recently shipped a motorcycle I had bought used. Find a different company. They are not worth any savings. They lied or misrepresented everything on the initial contact. First, they tried to overcharge me $20 on the front end, which I have seen on many other reviews, so it wasn't an accident. They were three days late in the pickup, due to unspecified mechanical issues. When I told them I understood that breakdowns happen, but I had a problem with them not contacting the seller or I to let us know they were going to be late, it wasn't ok. They blamed me! I could only get updates on the shipment by calling them and waiting on hold for ten minutes at a time. They finally gave me the phone number for the carrier, and he told me delivery would be Saturday, four days later than the contract.

I made arrangements to ship a car from LA to Cleveland. They sent me a confirmation and charged me $100 for a deposit. They said they would contact me 1-3 days before. They never contacted me and they gave me a phone number that is an answering machine. I called the number 4 times and left a message that was never returned. They are a scam company. The only contact is a lady named Elizabeth ** who told me I was all set to go and to call 561-921-5255 which is the number that I left several messages on.

I am writing you in regards to a charge of $195.00 on February 14th that I would like to dispute due to the Merchant not being honest with me when setting this service up over the phone before the signing of the cancellation agreement. I called National Auto Shipping on Monday February the 13th to inquire about using their services to ship my Harley Davidson Ultra Classic Custom Motorcycle from Twisted Twin Custom Motorcycle shop in South Haven Michigan to my home in Prairieville Louisiana by the way is valued at $42,000.00. You can imagine I had a lot of concerns and questions regarding the handling of such an expensive motorcycle I have worked very hard and spent thousands of dollars to have built.

I had an extremely excellent experience with Manny & National Auto Shipping. I bought a car from a dealer that I've never met from Connecticut. My son and I bought it together for his older brother who needed one. It was my job to find the person who'll transport it, and it didn't take very long before I realized that it is the transport organizer's job to pick out the right transporter. National was more expensive than the other people, but my son wanted to get the best one out there and it wouldn't have mattered what anybody else would have offered to do it for. The price they gave me was very fair. When it was all said and done, it was only $20 more than one of the other people that didn't have near the reputation that National offered. Their pricing was competitive.

I selected this company to move my daughter's car and they were just delayed with some mechanical problems on the way to California but they kept me and my kid informed of what is going on. The sales person Manny was very nice and he even followed up with me. I will probably use them again.

DO NOT USE THIS COMPANY!!! STOP. STOP. STOP. They damaged my vehicle and DID NOT make good. Delivered the car at night. Didn't notice a scratch. Called first thing in the morning and after 3 weeks of phone calls (with very unprofessional and rude people), they are denying that they damaged the vehicle. It is so clear that they did. Don't give this company your money!!! Horrible company.

I contracted National Auto Shipping on 12/8/16 to transport my daughter's car from Pittsburgh to Minneapolis to arrive on 1/5/16. I paid a deposit and $500. was to be paid at delivery by cash or cashier's check. The car was picked up on 1/2/16 at 9:30 pm. My husband met the drivers about 4 miles from our home. The drivers told him the car would be delivered on 1/4/16. There was no one to accept the car in Minneapolis on 1/4/16 so I called the driver to tell him that. The driver was Russian and very difficult to understand. He said they would leave the car at a "terminal" if they couldn't deliver on 1/4/16. On 1/3/16 the driver called and said they had driven through the night and the car would be delivered at 8:30 that night if acceptable. I told him that would be fine.

Less than 1 STAR rating, worst company I have ever dealt with in my life. The supervisor doesn't know her company and or what is going on. I didn't receive an update for 5 days as to where my car was. Then after contacting the Better Business Bureau magically my car was dropped off at 10:00pm that night. Not only that the driver text me several times stating he can only take cash on delivery in order to receive my Vehicle. Once I received my vehicle it had several scratches. PLS. DON'T USE THIS COMPANY!!!