Complain about a product or service

PSE&G

Jenn of Burlington, NJ January 28, 2010

I received an astronomical bill from PSE&G this month. It is double the previous month's bill and higher than any bill I've ever received. I have a four bedroom decent sized hime, but a 500 (300 electric and 200 gas) bill for 2 people who are rarley home is ridiculous. I've heard complaints from other PSE&G customers that their recent bill was very expensive. Does anyone know what happened this past month?

sohel of kendall park, NJ January 26, 2010

We purchased the home and connected to pseg service on Dec 31th. We have gas meter inside the house. The meter reading guy came on Jan 20th and took the reading for 20 days. Since we purchased the home on Dec 28th. We actually moved to new location on jan 5th. till that time our gas and electris was very low. So there was no reading taken on Dec 31. We receive the bill with electric as 15 as expected but gas 480 which is not correct and statment says actual reading taken on Dec 31st and actual reading taken on jan 20. How can that be possible we stayed for 10 days and also we use two small heater all the time. Day time temp at 68 and night time at 62. But bill says 480. Conactted pseg , very rude people to talk. And they insist they took the reading. Upon several calls they said will look into it. But i do want to express my frusration here. And not sure if pseg will do something about it after looking at so many complaints.

Kate of jersey city, NJ January 25, 2010

i own a two family home in jersey city,nj. i wait for pse&g to come to the house every month but they never come. The make estimate readings which are always higher than the actual reading. when they finally come to do an actual reading the bill shows that they do a re estimate to the last time they do an actual reading. when they do these re estimates they credit us the money that we already paid and charge us a new and higher amount.

they have done this to me for my first floor and the the second floor where i live. my tenants went on vacation for two weeks last year. i personally disconnected all her appliances except the fridge. the bill was higher then the previous month. i have called for PSE&G to come and check the meters, but they make you wait and never come. they have done this to me twice. i think its unfair of this company to treat us like this we complain and there is nothing we could do but pay the bill. im tired of this and i want some kind of investigation done.

Laurie of Orange, NJ January 23, 2010

I have been back and forth the PSEG since before August, 2009 for an inaccurate bill. They would read the meter and then send me an estimated bill. In August, (17, 2009) PSEG changed the gas meter. The actual reading was less than the estimated reading and PSEG advised that they had to use the higher reading- even if it was wrong. I have been to their offices in West Orange on three seperate occassions and they still have not corrected the bill.

I then contact the Board of Public Utilities for assistance and spoke with Mr. D who did nothing. I then contacted his supervisor Charlie who promised to help but has not yet done so. My meter was last read on or about January 21, 2010 and today, January 23, 2010 I received yet another estimated gas reading. My bill also requires a 380.00 security deposit because my bill has not been paid in full. Which it through PSEG fault. All I asked for is an actual bill and to date, I have not recieved it. I hope that an attorney will start a class action lawsuit against this utility company for the unfair practices. I fear that when I do get an actual bill with the correct reading, it is going to be so expensive, I may ultimately have my services interrupted for non-payment. The customer service is less than helpful in resolving consumer complaint and billing issues, that is of course if you even get through.

S, of Millburn, NJ January 15, 2010

Our boiler began leaking last Friday. We called PSE&G and they sent a repair man Saturday morning. Without examining the boiler he determined that it needed to be replaced. So we called PSE&G again, to have someone come and give us an estimate for a replacement. They told us they would send someone in 24 to 48 hours.

No one came. We called again Wednesday. They told us they were very busy, and someone would be here soon. It's now Friday, and they still haven't sent anyone.

Kathy of Bordentown, NJ January 14, 2010

Today is 01/14/10,and I called several times today to get my bill straightened out. I had problems with the gas portion a few months ago,and Mr. Y adjusted my bill. Now I feel the same thing has happen again. I just need someone to contact me, thanks.

Alice of Newark, NJ January 12, 2010

I called on 1/9 to report no heat and was given a repair appointment for 1/10 between 12-4PM. At 5PM no one had come so I called and was promised someone would be there I called again at 6,7,8,9,10 & 11 needless to say no came or called saying they would not come. On 1/11 I requested a Supervisor because I wanted someone to return after 8PM when I get homer w because I did not want to take time off from work and they dont show again.

I was promised by two Supervisor that someone would be at my home aftr 8PM but no one came nor did I receive a call saying they were not coming so I called back at 10PM and was told that someone came at 4PM even though the notes on my account clearly state that someone would return after 8PM.

I asked to speak with a Supervisor promised a callback after an hour no called so I called back and was connected to Mr B. who was very rude and nasty saying that someone would be out tomorrow between 12-4 take it or leave it so I hung up on him. He called me back swearing to me that he would cancel all appointments.

I hung up again and called to get another Supervisor spoke to an Agent name Mr L. who promised me his Supervisor Mary would call me back tonight. I told him it was after 11 and he said dont worry she will call you back tonight it is now 12:30 AM and no call back. It is going on 3 days and I have no heat and no one at PSE&G seems to carry even though I am paying for a worry-free contract. I have unsafe condition because I have to use my oven to keep warm in the 20 degree weather and Mr B. is going to cancel all my repair appointments

Dana of Blackwood, NJ January 4, 2010

We moved here at the end of June and had our electricity set up before we moved in. We set it up, moved in, everything seemed fine. July and August both came and went and we never got an electricity bill. I called the company, PSE&G, in late August to ask why we never got a bill. The rep told us that our case was in accounting while they prorated our usage from June and we'd get a bill for everything.

September we finally get the bill, we had averaged around 60 for each month in the summer. Then we get the actual September bill and it's for around 300. We call the power company and the rep tells us it sounds like we had a misread when they meter reader came out, so she corrected it over the phone, no problem. October's bill comes and it's for 250.

We call the company again and are told that, since this is the second time it's happened, they need to suspend our account for a month and wait for the next reading to come in to verify that everything is "ok". November comes, it's a fairly normal bill, around 75, and the company says they're going to send someone out to investigate our meter and send it to get inspected...on December 14th. We wait the month, the guy comes out to get the meter. We wouldn't have even known the guy was here except that we lost power when the meter got switched out.

We call the company about 2-3 weeks later to find out what the status is. The rep says the guy who's in charge of doing these inspections is with a customer and we'll get a call back. Of course, this was New Years weekend and we don't hear from them again...so we finally call THEM back this morning. Turns out that the readings we had during the summer were, apparently, way low. So what happens? The power company just adds up the power we actually used and throws it all onto one bill, with no one telling us anything.

We were given the runaround for almost 6 months, no one we ever talked to (probably around 3-4 separate reps from PSE&G) ever mentioned that this might be the reason, never called us to say "Oops, we made a mistake!" and warn us that our bill would be ridiculously high.

The best part? The guy we talked to today said that he has a "note" on our account that whoever comes out to do a reading makes sure he "checks it twice" to assure there's no error. Which basically means nothing. We have absolutely no guarantee this won't happen again, and no way out of this giant bill. We now have to pay an additional 40 every month, plus our existing monthly bills, for 6 months to pay this balance off.

My boyfriend/roommate is on unemployment, I have an hourly job. Money is stretched as tight as possible without having to worry about an extra 200+ that needs to get paid off.

Marie of Plainfield , NJ December 28, 2009

My bills with PSEG have been insane for over 4 yrs. I was credited 1343 in Feb 2009 (the coldest month)I noticed in Jun 2009 I still did not receive a bill so I called PSEG and they sent a bill for 2850 in Aug 2009 (for the warmest months!) this was obviously an error and they realized it. After paying them 706 (Oct/Nov 2009)to avoid cut off they set up a payment plan. I paid 243 in Dec (payment plan required 206 a month) I receieved a shut off notice for 12/28/09. I explained I followed the payment plan of 206 a month but they said that was incorrect. After being belittled by Nicole about how a meter works I had no choice to call PSEG collections and thats when I spoke to Chaz at extension 2072. This woman was the most unprofessional woman I have ever spoken to inmy life. She insisted I pay 1500 by 12/28/09.

I explained I didnt have 1500 and that most Americans would not pay that for an unexplained bill. She continued to be condesending and asked when I could pay, I said 1/15/10. She said fine and had continued to say the following. "Now Ms S being that you do not understand what a payment plan is repeat after me. you will call us on 1/15/10 and pay 1500 to PSEG, do you understand that? please repeat! You will make sure you have 1500 in your account, do you understand that? Then we will read you meter on 2/5/10 and you will pay your bill on 2/27/10 plus 150, do you understand"....She continued this fiasco until I stopped her at June 2010 and explained I understaood what thereafter meant.

This woman took the very little power she had and belittled me beyond belief. Considering the terrible economy we are going through, thousands of people would line up for her job and speak to people with diginity.

Anne of Collingswood, NJ December 5, 2009

PSE&G continues to bill me for gas that I did not use. I have called five times about this and the proposed solution each time is that someone has to come out to read the gas meter. The meter has been read each time but then I get a bill that does not reflect the gas meter reading. This problem occurred once PSE&G switched to its new billing system in March 2009 (without having first tested it) and remains unresolved into December. My guess is that the meter readers' devices do not "talk" to the new gas billing system (electric is fine) Given the number of complaints I have seen from others, I would think there would be grounds for a class action suit on behalf of the consumer.

Also, with this overestimate for me and apparently many others, PSE&G has been filing false and misleading financial statements and has been reporting gas useage and accrued revenues inaccurately to the SEC. Any requests for future rate increases to the BPU based on useage would also be erroneous since they have estimated incorrect amounts (over-estimated what they have purchased and supplied to their consumers). I have received shut off notices for non payment even though I have been paying regularly. These notices are stopped after speaking with customer service reps. Credit rating may be impaired if PSE&G reports a deliquent account (that is not really delinquent or unpaid) to the credit reporting agencies.

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