Complain about a product or service

Progress Energy Florida

Karen of Williston, FL June 5, 2009

I called about my electric bill it was 206.38 It was over 100.00 higher. The reason given was I had a bill for 85.11 I did not pay. Normally I would get my bills by mail but had paid the last one on time by e mail. I did not receive the e mail for 85.11. The new bill came in for 206.00. When I called I was told check my meter the climate in the area was higher. etc. what garbage, then I got transferred when I said I will not pay a 5.00 extra fee for being late & I have been a Good customer since 2001 never paying late!

So then I get this women who could care less attitute and also refused to even acknowledge me maybe getting back my 5.00 they really do not care, I have been out of work for quite some time and this annoying conversation did not help I deserve to not be charged 5.00 for something that was not my fault, plus to be insulted by employees that are just sitting down getting a check and could care less about who they are talking to on the phone. Is there no compassion anywhere anymore? Whatever happened to Love thy neighbor as thyself.

They can have the 5.00 If its so important This is a real strain on me & why my electric was so high I really don't know when a house across the street from me can run a/c with 3 people for only 10.00 difference than mine and I am one person.

Cynthia of Palm Harbor, FL November 13, 2008

Progress Energy's intention to raise prices by 24% is ludicrous in these tough economic times and highly irresponsible. It is a prime example of lack of competition and abuse of power. Our government needs to be proactive in protecting its citizens and correcting this travesty!

Alisa of Altamonte Springs, FL October 17, 2008

I have lived in Florida for almost 5 years and have always paid my bill on time. Recently, as with everyone else in this state the Real Estate business has shut down. I am a notary and loan closer. i have been out of work since December 2007. I have not been able to find a job that can replace the income I had and therefore decided to return to college. I have 3 children to feed on top of it. Since all this I have always tried to pay as much as I can when the bill comes 100 at a time at least, then this week without notice, they shut off my power. I had just gave them 200 and the woman said it was not good enough, and they are no longer sending disconnect notices.

What if I had a family member on a oxygen machine? How can they decided to shut off power without telling me? I know businesses and people that owe 1000 and are not shut off! My total new bill is 160 and the rest I owed was 170, come on. They know that families are hurting and now just want to make things worse by shutting them off with no warning at all. I think this is absurd! Whats worse is I have NO CHOICE in going with another company. So they will be able to treat good people like crap because we cannot do anything about it. We need more choices! I thought that having a monopoly was illegal these days.

Meghan of New Port Richey, FL August 21, 2008

Tuesday August 12, 2008 we had issues with our power coming off and on so much so that all of a sudden we heard a loud bang or pop, then our house smelled like it was on fire. It turned out that or air conditioner went out with the power. I called Florida Power and they sent a man out who originally said that it did get zapped and that it was probably because of the trees from the field behind our house. So then the surge protection people from florida power (because we pay monthly for there surge protection) said it couldn't have been surge because it didn't flip the meter and he couldn't help us.

Then Mary from claims called stating that it was a surge problem then she read the notes and noticed I already talked to them and changed her story and said she wasn't going to help us and I explained what to worker said when he came out and she stated that the tress are my problem and I told her they were not from my yard. She then said that the A/C was not there problem and there was nothing they were going to do even though I have had the surge protection since 2003 and never had to use it till now. Everybody in the company has a different story and they keep changing meanwhile my family consisting of a 2yr old, 6yr old, myself, husband and brother had to go with out A/C untill August 19 because of them. When the A/C company came out they said it was definitly due to the power surge, all the wires in the A/C and the breakers were fried and had to be replaced. 167 to repair the unit. I have paid 6 dollars a month since 2003 for the surge protection and they will not even cover this damage.....

Antonio of Orlando, FL June 27, 2008

I recieved a bill in June with a estimate of 93.27 and the bill for the month before was 70.30 so I called them to ask why the bill was so much because the bills I have gotten in the past are normally around 70-75. They told me they were unable to read the meter and that this was just an estimate. I went out and checked the meter and it was dead. I called and let them know and they sent out a technician to replace the meter, promising me that once the new meter was read they would send me an updated bill.

Well, they never sent the new bill. When the last day to pay the bill came up I called and asked them why the new bill had never arrived and they told me their records don't show any information about a new bill needing to be sent and they told me that if I didn't pay the first bill they sent me plus 5.95, to pay over the phone, that I would be charged a overdue fee. So not only did I never get a new bill. I also had to pay the old one plus 5.95.

Martin of Orlando, FL March 18, 2008

I had an electrical blow out on Feb.14th of 2008. I called Progress Energy, and Mr. Joe Belton came and temporarily repaired the problem. He gave me a short report stating the problem he found. It stated that an under ground neutral 3-wire cable went bad and that someone will be out in 1-4 days to fix it. I was also given a card to call the claims department. I spoke to a Mr. Bruce Alan in which he says I have no claim.

The physical damage was that I have a few electronics that were damaged due to this bad cable that belongs to Progress Energy. I would like to know where do I go from here, and what should be done? This is the second notice I've sent. 

James of Apopka, FL April 16, 2007

For the past 5 years we have had a problem with power going on and off several times a day, several days a week. When we call about the problem, they send a represenative out with excuses and stories ranging from squirrels playing with nuts on the wire to landscapers damaging equipment.

Always a promise to research and fix the problem. There is never any results. As of today (4-16-2007) still experiencing exact same problems as the last five years. The linemen that come to investigate the problem recommended that we get in touch with consumer complaint. Shawn Carroll (Power Quality Specialist)recommended you. He explained to me that there is a filtering system for Complaint calls that screen out multiple calls before it gets to him (Shawn Carroll), then he has to explain to the consumer why Progress Energy does not want to spend their money for tree trimming and upgrading equipment. So basically, his position is to appease consumers without spending any money.

Barbara of Largo, FL August 19, 2005

this all started when i set payments on the internet to pay my electric bill..well when i closed my checking account they kept charging me charges for an electronic transaction.now its gotten out of hand and i cant catch up with my bill...all they do is push computer keys how much work could they have to go through to charge customers so much money..

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