Complain about a product or service

Nicor

Stacey of Freeport, IL December 1, 2008

Stacey of Freeport IL (12/01/08)
I had not received a gas bill since August 2008. When I called to inquire about this I was informed that my monthly payments had jumped from 56/mo.(budget plan) to 175/mo. I was told it was because of problems reading the meter, and my debt to nicor is now 875. How is it possible my monthly payments can triple and I had not been notified?

Jin of Buffalo Grove, IL October 8, 2008

Jin of Buffalo Grove IL (10/08/08)
After 5 years of service with Nicor, i realized on my bill that i was being charged 4.95 for Comfort Guard and that i needed to cancel within the next 30 days or else i would be committed for an additional 12 months. First of all, i don't ever rememeber signing up for such a ridiculous program. Secondly, i asked the supervisor to provide proof of my enrollment and they stated that they only keep 2 years of records and since i have been using Nicor for 5 years, they don't have my records. Thirdly, i even asked them to just credit this month's charge of 4.95 and they denied this also. I think this is ridiculous.

Five years of Comfort Guard at 4.95 plus tax per month i've paid. Do the math

Karen of Bartlett, IL June 16, 2008

Karen of Bartlett IL (06/16/08)
My husband and I were behind in our nicor gas bill because we were both out of work. Once my husband returned to work we both tried very hard to get caught up on our bills. Nicor gas shut off our gas without any notice (never received a letter from them or phone call) and we had to pay 1,068 to get it back on. We paid the amount promply. Called nicor to schedule our service turned back on and after being treated rudely on the phone was told that we would have to wait 1 week and a 1/2 to get the gas back on. How is t his acceptable for a company of their stature? How can they treat people this way and get away with it?

We are without gas for 1 week and 1/2 ....unable to cook food, wash clothes or take showers.

Tony of Orland Park, IL September 1, 2007

Overview: Nicor turned off gas at my residence because they thought the gas meter was faulty. I now have no gas for the holiday weekend and they are not available to turn it back on until I call Tues morning for an appointment. Details: I was notified in writing by Nicor that I had no gas usage. They requested an appointment to exchange our meter. We setup an appointment for Thursday a.m., August 30th. No one showed up. I just learned that they did come out the following day, Aug 31st at 6pm... took apart the meter, left the meter pieces on the ground next to the meter and turned our gas off. I was not notified that they had been out or even that the gas had been turned off. I am now without gas for the holiday weekend, Sat through at least Tuesday because they will not come out to turn it back on until another appointment is scheduled via phone on Tues a.m. We have 3 get togethers this weekend as it is my son's 18th bday and needed to use the oven, shower, etc. I'm being advised by Nicor not to have a plumber or service tech turn it back on because they do not know why it was turned off. We have never paid a late bill of any type to any agency including Nicor. Furthermore, we are on the monthly payment plan so have actually been pre-paying for the higher usage months of the winter season. Do we have any recourse for this? They would not authorize a hotel stay or accomodations of any type.

Sophia of Chicago, IL July 20, 2007

Disputing with NICOr for almost two years over a gas bill that is and was not mine. When I applied for automated bill pay they took funds from my bank account electronically without my permission. i did not own or live in the property at the time of billing. They have failed to seek payment from the appropriate consumer and handle this issue without prejudice.

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