DPI Energy

They quoted me a $50, same day/next day service, but they never came out. I made sure to draft my acct. to save a day. I called to confirm connection and was lied to. They ** closed for the entire weekend after I paid Thursday. I waited for over 72 hours. I called them but they hung up on me. Their agents pretended to be supervisors, but then after six different people a supervisor doesn't want to refund my money. They have poor customer service before even getting a customer. I now have TXU and they connected in less than 3 hrs on the same day.

First I received a bill of $125 a week after I moved in. I thought I was signing up to the account they have that you put money in your account when it gets low. Because I don't have a smart meter I couldn't have that plan. I wasn't told this until after I paid $170 to have the service. I set up a payment plan for the $125 bill to pay $65.71 that day, then the remaining $60 would be split 50/50 on my next two bills. I received a disconnection notice this month for the remaining $60 that I owed. So I called and talked to 6 different people and a supervisor, and all of them kept saying it was due by the 16th or my lights would be disconnected. I kept explaining I did not agree to that and that was not what was told to me. The supervisor said he would not charge me for the remaining $60 but I needed to switch to something else that required me to pay $281 to get the new service. If I am debating you on $60 why would I say okay with paying $281. That doesn't make sense. And they put my address on a blacklist so I cannot get information on having services with another company.

I just moved and I used DPI as my energy provider. My first bill was $137. When I received my second bill, it was $572. I called to ask how is it that my bill went from 137 to 572 when nothing in my household changed.

For one, I could not understand anything this foreigner was saying and kept asking him to speak to someone else, which I was never able to get. I finally got someone and they gave me a payment plan to split the cost into three payments. Now I have gotten my third bill and it is $1205.96.

Are you kidding me? There is no way in hell my bill should have quadrupled like that. My kids and I will probably be without lights because their is no way I can pay a $1200 light bill. I have no clue who or where they are getting these prices from but you can never get a clear answer. I have to try and switch companies because these prices are absolutely ridiculous.

Times are hard now due to the economy. DPI turned my electricity off. I called customer service and ask how much I have to pay. They said it's $302.26 which is fine. So as soon I paid my bill, they turned my lights on which is great. Then, two days later, I received another bill from DPI and the amount due was $584.85.

Where did that come from? So I called DPI and ask why my bill was so high. They said that I still owe them from last month. Don't you have to pay the entire bill to get your electricity turned on? How come I owe them $584.85? The only thing they asked me was if I wanted to make a payment plan. I was so mad and I was like "Hey, why is my bill so high? You guys need to send somebody out here so they can read this meter. Until so, I need to find another light company."

My 6 months were up with dpi so i switch to other provider my srevices never got swtch according to dpi a bill statement had been printed out after i cancel so dpi put a SWITCH HOLD so the other provider could not connect my services it took more than 7 days for dpi to general the bill to see if i owe them any payment i was so upset that my electirc was turn off they would remove the switch hold if i paid $168 for the next month...i explain why should i pay a prepaid acct when i no longer was with dpi....so many calls they finally said i had a credit of $304 since i had been over charge kilo one month i was charge for 1400 kilo and the bill was $236 i paid it then the next month it showed i only use 388 kilo...so i know they owe me a credit..they tried very hard to keep me as a customer so when i finally said NO WAY they said that my final credit was only $34....now please do not use dpi...still waiting for my $34.....

I was asked to pay $149 to get my service started the next day. It's been 4 days already and I'm just getting the runaround. After all of the complaints I've seen, I don't think I'll be getting any services turned on.

I aid $115.25 last month (Sept 2010) with DPI Energy. This month I get a bill for the amount for the amount of $987.09! I looked at the name to make sure it was my name, my address. It was. I then felt a pain in my chest. Surely this was an onset of a heart attack. I looked at the bill for a long time trying to figure out how in the world they can get that amount.

Even if I was past due, it still would not amount to that amount. So, I call them. I get a gentleman who was from India. First of all, it was hard to understand him. Then he explained about their True Up program. They were charging me for usage I have not used yet. Because I am a customer of over six months with them now, they estimated my charges for a period up to December 2010! I told them, "You do realize I cannot pay that amount at one time? I do good enough to pay what is owed each month but this is absurd. Will you pay my hospital bill when I go in for a heart attack from opening your bill to me? " The man tried to explain about their program then said, "I can get you over to our payment dept where they can work out a payment plan."

I told them, "I don't want a payment plan. I want to pay each month what I owe for what I have used. I do not want to pay on usage I have not used yet. This is not right. How can you do this to people? I am not happy! " Again, it was the same thing from the man. Still I was unable to understand what he was saying because his accent was so heavy and words seemed to run into other words. This was very frustrating. Of course I get a notice they will disconnect my services if I do not pay the amount.

I paid $115.25 last month (Sept. 2010) with DPI Energy. This month, I got a bill for the amountwait for it...wait...sit down...for the amount of $987.09! I looked at the name to make sure it was my name, my address. It was. I then felt a pain in my chest. Surely this was an onset of a heart attack. I looked at the bill for a long time trying to figure out how in the world they can get that amount. Even if I was past due, it still would not amount to that amount. So, I called them. I got a gentleman who was from India. First of all, it was hard to understand him. Then, he explained about their True Up program. They were charging me for usage I have not used yet. Because I am a customer of over six months with them now, they estimated my charges for a period up to December 2010!

I told them, "You do realize I cannot pay that amount at one time? I do good enough to pay what is owed each month, but this is absurd. Will you pay my hospital bill when I go in for a heart attack from opening your bill to me?" The man tried to explain about their program then said, "I can get you over to our payment department where they can work out a payment plan." I told them, "I don't want a payment plan. I want to pay each month what I owe for what I have used. I do not want to pay on usage I have not used yet. This is not right. How can you do this to people? I am not happy!" Again, it was the same thing from the man. Still, I was unable to understand what he was saying because his accent was so heavy and words seemed to run into other words. This was very frustrating. Of course, I got a notice they will disconnect my services if I do not pay the amount.

I signed up with DPI in February. I thought it was a great deal, but sadly it was too good to be true. The rep tried to explain and kept repeating, "I understand your concern ma'am," I told him, "You don't understand. This smart meter is crap, you all told me that prior to my service being cut off I would receive an email, call and text". I updated info with them several times and have not received a call, email or text yet. The first rep told me the payment of 127.59 was needed so I paid 130.00. The rep also told me that the reconnection fee would be rolled over as to my next bill, when it wasn't my fault it got disconnect in the first place. She provided me with the conf #.

I called back and spoke with James, who advised me that the payment wasn't paid in full and that I had to make another payment of $8.00 or my service couldn't be connected. I made the payment with James for 8.00 and he then tells me it would be 24 to 48 hrs before my service would be back on. I told him this is unbelievable and I need to speak with the manager. James stated that all the managers were busy, so I advised him I was an unhappy customer and I needed to speak with one of them. It was not till I told James he was not part of the complaint that he placed my call to the manager named Sam. Sam got on the phone and tells me I need to make a payment of 35.00 for the reconnection fee.

At this time I'm done making the payment and asked him to let me speak with the manager and advised me someone would call me back. I am still waiting. Please do not use this company. The reps are being paid for absolutely nothing, but collecting payments. DPI Energy is the worst company for electricity.

I like dpi energy. I've had them for months and everything has been fair. I think that having a representative explain how things work is key. The lady who set up my service explained everything.. that, plus no deposit or 2 year contract makes it perfect, and of course "no-credit checks" works for me!

On 7/21, I went to whitefence.com and placed an order for pre-paid electric for DPI. It required $129 payment to start service, so I paid it. After the confirmation page states it wouldn't be until Tuesday 27th, so I called whitefence immediately. They told me to call DPI and have them cancel it. So on Thursday, I called and gave my act# **. And the agent told me she would cancel the request and no funds would be drafted. Well 6 days later on Tuesday 27th, the $129 comes out. DPI shows on my statement but now their saying they don't have the payment. So I faxed over a copy of my bank statement showing the payment and now they are telling me 5 days to review. This is nonsense.

Do not buy from DPI Energy. They are scammers and will take your money. DPI Energy lied to me and said I needed $179 to get started. 6 days later, they cut me off on the same day they sent me a bill for $515.37 and said I better pay it or I could go somewhere else. Well I did just that. I found out Direct Energy has a prepaid plan that is honest, has low rates and uses a smart meter. I'm just glad I switched. DPI Energy just sends any bill they felt like sending and DPI Energy is actually located in India. Our money is going to a bunch or rude people who cannot even speak English. Anyone who reads this and has been ripped off should contact the BBB and also the Texas PUC to complain about this bunch of hooligans at DPI Energy. They have the highest rates in Texas and will cut you off every time. I switched and I'm not paying them a penny.

I signed up with DPI in Feb. I thought it was a great deal, but sadly it was too good to be true. My bill jumped from $92 to $528 in one month's time. When I called to question the charges, the rep tried to explain my wattage use for the summer. I explain that I lived alone, in an efficiency apt, so I didn't care what the meter read. There was no way I could use that much more electricity in only one month. He just kept repeating "I understand your concern ma'am," (it almost drove me nuts) then I was told to call Centerpoint energy. The very next day, I came home and my lights were off.

Please do not use this company. The reps are a bunch of ** robots that are being paid for absolutely nothing but collecting payments. It's July, I have no ac, my food is spoiling, and I won't get paid till the 25th which means I may not have service till August. And besides all that, this disconnection will hurt me when other electric providers check my current status and see that I've been disconnected.

DPI Energy is the worst company for electricity. They have the highest rates and the bills are just estimates. They are not even off the meter reading. They ** me in with that no deposit scam. A week later, I got a bill of $421.32 and 2 days after, that I was cut off. I learned my lesson and scraped up a deposit and went with legitimate company.Then I called the Texas Public Utilities Commission Complaint line to report DPI Energy. I did not pay the bill because they lied to get me to sign up. Everyone who has been defrauded by DPI Energy needs to call to protect their rights. And you don't need to pay the bill to this deceitful excuse of a company.

They were over charging every month. The service was cut off and they said it would be 3 days before service would be turned on. I have had them for 5 months. They say no deposit but they do charge a deposit.

Dpi Energy uses an unethical bait and switch tactic to enroll customers. In their ads as well as when you start an account with you, they explain that you will be billed at a specific rate for a fixed period of time of six months. They do not tell you this only billed at an estimated usage for this period of time, at which point they finally do an actual meter reading and then charge you at an extremely elevated rate resulting in a severely elevated bill for usage. I was told I would be billed at the amount of $129.00 p/m for an 850 sq/ft one bedroom apt.

After paying my initial payment I was then billed within two weeks for $254. I was constantly being billed for extremely high amounts every week or two despite the amounts I was paying, then at the end of six months they then tried to bill me in the amount of $701.23 on the same day they disconnected my power and that it would cost me $336.00 in order to restore my service, in addition to the aforementioned $701.23 within ten days. Pay the deposit what ever it is and go with a legitimate company that will bill you fairly and give you reasonable explanations in regards to your billing inquiries and not try to give you the run around. I refuse to pay for charges that unfounded and fabricated in order to take advantage of low income people even though I know they will probably put this bill in collections and without a doubt reflect poorly on my credit report.

Dpi Energy is a scam company. I have reported them to the PUC in Austin. They take advantage of people by first lying and getting a start up fee and the sending bills after 10 days. I paid $129 t get started and got a bill of $287.65 10 days later. I did not pay Dpi Energy the rip off scammers. I just went and put a deposit and went with a legitimate company.

For anyone else getting frauded by Dpi energy. JUST DON"T PAY. You will keep getting bills every 10- 14 days with threats of being cut off. Instead use the money you would have payed for their highest in Texas rates and put a deposit down with another company. Any other company. You will save a lot of money. You do not owe Dpi energy because they lied to get you to sing up in the first place.

DPI Energy told me they was going to charge me $129.00 per month for electric service I paid the $129.00 and one week later I got a bill for $233.73 that was due in ten days I managed to pay this extreme amount and then two weeks later got another bill for 177.73. Now its due again and have to pay tomorrow or their disconnecting it. DPI Energy is a ripoff for people with bad or poor credit. They take advantage of innocent people saying theres no deposit and then charging them ridicously amounts for their electric bills in return. I think their frauds and the company is a scam.

First let me state Do Not For any reason change providers to DPI Energy. As is evidenced by the pages and pages of complaints they are a fraud company that cares nothing for their consumers, lies and cheats their way into your wallets because you have bad credit. I switched to DPI in March, well, make that February, unfortunately though we paid the 129 for a 2 bedroom apt, they did not start our service and it was turned off because it was never properly switched from TXU. After they finally turned it on they said they would bill us for the next month based on prior usage. My Foot!

I received 3 bills in one month all one due on Apr 2 the others due on Apr 3. Totaling well over 500 dollars. To which I promptly called and inquired about. Their answer, and I quote, "Well, yeah, that happens sometimes. They will send you two bills in one month"... silence, seriously that's it?! "well there isn't really anything we can do about it that's just how it is sometimes." OK stupid, time to go up a level of management, and what does the manager say same thing. Well after 3 days at more than 3 hours a piece on the phone we(my pregnant wife and I) finally get these jackholes to admit their folly. So I pay them the 133 that I actually owe them and our electricity is magically restored. Now, May 19th rolls around, no changes have reflected on my bill, hmmm.. strange I think. My wife is 8 and a half weeks pregnant at this point and I have paid them 245 dollars in the hopes that they have gotten their wits about them...nope, I come home after lunch to no power. "I will take care of it" my wife says, because I have to go back to work. So she spends 3 hours yet again on the phone with them. Very stressful hours, to which the conclusion is, too bad so sad, we know you just paid us 245 dollars for a small 2 bedroom apt and you are pregnant but, that's not our problem, you still owe us 400 dollars(keep in mind we have only had them for not even 3 months at this point). And Surprise surprise, my wife goes into preterm labor.

During labor literally, wife is talking to them on the phone trying to get them to figure their stuff out. Sorry you still owe us money and since you can't pull 150 dollars out of your ass at this second while you are in labor, because of us no less, we are going to re-turn off your electricity that we had turned back on yesterday. Finally she gets him to keep it on until we can get our newborn son home, but if we don't pay them the magical unexplained 150 dollars it will be turned off again as soon as you get him home.

Now yes that last paragraph wasn't verbatim but you get the point. He understood that she was in pregnant hours away from giving birth and he couldn't do anything unless we payed these mystery charges. The end? nope. for now I'm switching companies to ambit, they had a low enough deposit so that I could afford the hit yet again. we are a single income family with a new baby and they don't care. Stay Away. Furthermore I think with as many of the closely related stories just on this site, its about time for a class-action lawsuit. I'm going to begin looking for a lawyer that sympathizes with the case anyone that agrees can contact me.

I switched to DPI Energy because I didn't want electricity in my ex boyfriend's name. Well, I paid my $129 and waited for the next bill. When I received it, I was shocked to see that it was $290.00! I went from a $100 to this! I called and they told me this was based on the past year and that the next month would be based on the last month. So, I thought okay, maybe I got screwed this time but next month will be lower. Wrong! This month, it's even more! $315.00! This is a scam! They take advantage of people that have bad credit. They know you don't have too many choices. Do not use these people! I'm a single mom that can barely afford what I do have. They are horrible people!

I was told my electric bill would be $129.00 a month by 3 different reps. Finally, I decided to sign up. I was told after 6 months they would read my meter history and see if I was over or undercharged and adjust accordingly. I paid the $129 for the 1st month and 3 days later, got a bill for $244 due within 10days! I called and was told that, "no, the $129 was just to get service started and my bill was based on previous occupants." I told them I was in a 2 bedroom apt with no one else and no TV, no computer, no nothing because I just moved here and had nothing but a bed yet. So, there was no way my bill should be that high. I was not using much electricity at all. The next month, the bill was over $200 again and once again. I paid up until Feb 15th but left my apt Feb 28th (got laid off). I called them on Feb 26th to tell them to cancel my service and wanted a refund for my 15 days that I did not need the service. They disconnected within 3 days and they refuse to refund me any of my overpayment.

DPI is a fraud. They tell you clearly that the bill will be $129 a month for 6 months, but then bill you over $200 a month. They are taking advantage of people who cannot pay a huge deposit. It's fraudulent because they say no deposit but in fact, when grossly overcharging someone for six months, you are indeed charging a "deposit" over time. They like, and they will take your money. I will never use DPI again, and unless you want to be writing one of these experiences also.. Please read all of these and think twice and then think once more before signing up with DPI. I would have been better off paying the $250 deposit the other companies were going to charge me. DPI cheated me bad.

I called DPI because my sister had the service. I had never asked her what she thought, until I got my first bill. I was told that I would pay my first month of $89.00 which I did and the bill would arrive within 10 days, and it would be an estimated amount.

I live in a one-bedroom apartment and when I got my first bill it was $247. I could not believe it and they did not read the meter because I was told that in 6 months if I am owed anything, it would be a credit on my account and when they read the the following month, it will be less. I was home that day when Oncor read my meter and he showed me how to read it.

I wrote it down and waited until I got the bill, $205.67. I had turned off the heat. I did not use the air conditioning. Now why is my bill still $205.00? No explanation. I canceled my service my sister said that before, she got her last bill and it was $301.74. Her one-bedroom is much smaller, she canceled her service and went to Stream and is very happy with the service. I have gone with Stream, it was worth changing.

I called DPI because my sister had the service. I had never asked her what she thought, until I got my first bill. I was told that I would pay my first month of $89.00 which I did and the bill would arrive within 10 days, and it would be an estimated amount.

I live in a one-bedroom apartment and when I got my first bill it was $247. I could not believe it and they did not read the meter because I was told that in 6 months if I am owed anything, it would be a credit on my account and when they read the the following month, it will be less. I was home that day when Oncor read my meter and he showed me how to read it.

I wrote it down and waited until I got the bill, $205.67. I had turned off the heat. I did not use the air conditioning. Now why is my bill still $205.00? No explanation. I canceled my service my sister said that before, she got her last bill and it was $301.74. Her one-bedroom is much smaller, she canceled her service and went to Stream and is very happy with the service. I am not gone with Stream, it was worth changing.

They told me I was going to pay $129 a month. Now, they told me it is $244 because the longer you stay with them, the less you are going to pay. They are taking advantage of people that have no enough money for the deposit .If you want my opinion, do not use their service. I have read other complaints and it is the same with me. I am paying too much for electricity in a low income apartment complex .I feel desperate because they are taking advantage and too much money out of me.

I had this service for a year. After 6 months at the customers' request, they do a true up on your account. Since this is a prepaid service, the meter is never read. When they do the true up if you have been overcharged, they are supposed to credit your account or refund you the money. When my account was trued up, they had overcharged me $681.00. I closed my account on August 11th, 2009. Since this is prepaid, I was paid up until August 11th, 2009. I then received bills for August - September and September - October in the amount of $774.00 even though I did not use the service for those months. According to the numerous customer service representatives and supervisors I have spoken to, even though I did not use the service for those months, since they invoiced me, I owed the money which is complete lie.

I explained to them that just because you send someone a bill for something they did not use, you cannot hold them liable for the charges. They refuse to refund me the $681.00 because they credited it to the invoice for the months of service I did not use. I have spoken to supervisors that refuse to give me any other department numbers to speak with anyone else and will not give me a phone number to the corporate office (the customer service line is located in India). I have been trying for months now to get my money back and no telling how many customers this has happened to and I can't find anyone to help me. I have all the copies of invoices and payments and hope there is someone out there that can help.

I recieved service with DPI energy in August and havent recieved a bill. in a month in my service was disconnected. i paid 129.00 to get service. Now they said i owe them 206.00 dollars with now bill. I live in a one bedroom apartment.

I saw this add on tv and internet about this company that sells pre-paid energy and since i was moving i needed energy service. They said "no contract", " no deposit", no i.d., just pay $129.00 for your first month everything included (fees that may applied that is) so i thought it was a good deal since i didn't want no contracts and $129.00 is a cheap cost if you think about it. I call the phone # and this lady "Ana" reasured to me everything i just wrote, no contract, just pay $129.00 and you're good to go.

And then she said if you pay an extra $60.00 they conect the electricity at the next day. so i did, i paid $189.00 plus $4.00 for fees. Now they say because i deposited after 4pm she could not do anything and plus she placed the order for "simple plan" and that did not included the $60.00 so the only thing they can do is put it on credit for my bill but the lights won't come untill the 9th of september and today is 4th. The real problem came later...

I call custumer service and "Samuel" answer, he explain to me that the $129.00 i paid is a DEPOSIT and my bill for the first month will arrive "soon" this is because the will charge me based on the use of electricity this adress has had in the past!! so i asked " then you might charge more of what i will use??" and cinically he said "YES, THIS IS HOW THIS WORKS" then, he said if i drop out before six months they will charge $270.00 for early cancelation fee!! WHEN THEY SAID NO CONTRACT.!!!!! wHAT CAN I DO? I SEE THIS AS FRAUD!!