Travelocity: Cruises

Travelocity signs you up for Passport to Fun automatically and without your authorization. The number to call is 877-651-8514 to cancel the "membership" and demand to talk to a supervisor from Passport to Fun. They would not refund me two charges for $19.95 on my credit card, so I had to insist. They only refunded me one month. Don't do business with Travelocity anymore, this is a scam! I was scammed, and though I recovered part of what they charged, I was not refunded the full amount.

Do not use Travelocity! Why? On a trip booked (or so I thought) with Travelocity (12/15/2010), I arrived at the ticket counter to obtain boarding pass and was told there was no reservation. This was after booking on Travelocity days earlier and receiving an e-mail confirmation of the booking. Upon calling Travelocity and them taking over 10 days for their IT (foreign) to investigate, they claimed I did not enter the required data in the reservation and thus was not issued a ticket.

I challenged why I received a confirmation e-mail, and they claimed it was an automated system function. The second challenge was why the booking allowed me to proceed and enter credit card information, etc., if required information was not in the record. The response was a total **, but they basically admitted they had a system issue but would not compensate me the difference in the ticket cost that I had to buy at the counter which was only $45.

How absurd and unacceptable their customer service is. Goodbye, Travelocity.

We purchased tickets from Boston to Barcelona, Spain for April 2010 from Travelocity for travel on Air Portugal (TAP). At the Boston airport, the TAP agent gave us boarding passes to Lisbon, telling us that we would have to get our boarding passes to Barcelona from the TAP agent in Lisbon. At Lisbon, the TAP desk told us that our flight to Barcelona had been canceled and that there would be no flights to Barcelona for the next two days. They gave us the choice of waiting for the next Barcelona flight for two days at our expense or taking a flight to Madrid, promising that at Madrid, the TAP desk would give us boarding passes to Barcelona.

We took the Madrid option, but while waiting 8 hours for our flight, we noticed two TAP flights leaving Lisbon for Barcelona. When we inquired about getting on one of those flights, TAP told us that those flights were full and we could not get on for two days. We arrived in Madrid after midnight, and the TAP desk was closed. We spent the night in the airport; after which, we learned that TAP did not fly from Madrid to Barcelona and the TAP desk did not open until late in the morning. Thus we purchased the cheapest tickets we could get from an airline that DID fly to Barcelona.

We ask Travelocity to reimburse us for the cost of the extra tickets plus the forfeited hotel charge for the reserved night we missed in Barcelona. Over the past nine months of inquiries, Travelocity simply forwarded any request we made to Air Portugal and told us to deal with TAP and that Travelocity considered our case closed. Air Portugal denied any responsibility and refused to compensate us.

Before the inception of the disgusting TSA practices, my husband and I (both 77 years of age) made flight reservations for a December trip to New Mexico where we would be joined by some of our children and their families for Christmas at a daughter's home. I absolutely will not allow myself to be subjected to this horrific invasion of my person and I will not be treated like a cattle for spurious reasons. This is less about security and all about power. I have requested a no-penalty refund from Travelocity--no reply as of yet. What more do you suggest can be done?

I am shocked to see how many other people have gone through a nightmare experience with Travelocity. I think that we should get together and file a class action lawsuit against them. They are a deceitful company that has no transparency. Here's my experience: I booked and paid for my tickets to the U.S. online through Travelocity. I was charged $1,504. A week later, I called to find out if it's possible to change the flight from arriving in California to arriving in New York. Alan (that's not his name) said that it would cost me between $360 and $780 depending on which option I take. So I told him to leave everything as is, and I will stick with my original plan, the one that I paid for.

Alan called me back to ask if I am going ahead with the change. I said no, it's too expensive so I am sticking with my original plan. Little did I know, that deceptive, devious Alan went ahead and moved a particular leg of my trip to three hours later (for no apparent reason) and secretly charged my credit card with $205 more! I checked my online itinerary and realized it did not match the one I printed the day I bought it. So I called them, and spoke to Alan. He lied, and lied, and lied.

He said that Air Canada cancelled the flight, so it was moved automatically. When I said that I have proof and it's illegal to be charged without my consent, he said that he made the mistake. He told me that he changed it only because I asked. I asked, "Why on earth would I change that flight?" I called about a completely different route that had nothing to do with this.

He then apologized profusely, but said that to get me onto my original flight, it will cost me more than $700. I was outraged and asked why should I pay for his mistake. He said that they had already paid to move my flight to later (something I had not even asked for!). So, after putting me on hold for more than 30 minutes, he transferred me to John, his supervisor. John said that he cannot promise anything, even after Alan admitted to changing the flight without any consent or authority. John returned saying that Alan is wrong, but they cannot change my flight.

The story goes on and on....I then spoke to bret, who said he needs 48hrs to listen to the tapes. Then next lie was that alan called me to tell me he changed the flight and I agreed. This is an absolute lie, and what authority does alan have to charge flights and changes to my account and then call to tell me that it was already changed!! !

I then spoke to the manager, spencer. He said that he cannot promise anything until the recordings are heard. He finally said that that particular recording was missing?? ?, And that alans notes on computer will be taken as the truth. So anything lies that alan wrote to cover up his mistake is now taken as the truth. And unfortunately, nobody at travelocity cares. They are a bunch of rogues, and if we all get together, we can file a law-suit against this deceptive company

I booked my Alaskan cruise and my air fare through Travelocity online. When I pre-registered directly with Royal Caribbean, they said I needed a 90-minute pre-board check-in time. When I called Travelocity, the cruise department said I needed a 120-minute pre-board check-in time. If I had been informed, I would not have chosen my current flight. My flight (which was also booked through Travelocity) is due to arrive Seattle at 1:15 and the ship is to leave at 4:00. If we needed 90 minutes, that would give 1:15 minutes to get our luggage and arrive at the ship. I feel that I should have been advised this was not enough time, for I could have easily chosen another flight originally.

When I called Travelocity, they were to call me back. I was told that Travelocity flights and cruises were two different divisions and they had no way to communicate. I spoke with a supervisor, Christine. I eventually called back because I did not get a response, and was told that she was still working on the situation. I also emailed the customer complaint department. I was told that I would get a response. I never heard from anyone--via telephone or email. I still have my emails.

This is unfortunate, for my husband and I have taken a cruise annually for at least six years. We also have taken several flights and trips with our children. I will never use Travelocity again, and have spread the news. The many people that we associate with are aware that we are travelers. I think they have listened to us, and realized that Travelocity does not offer any customer services or manners.

I booked a cruise with Travelocity on 3/11/10 during their so-called NCL sale. The offer was $50 on board credit for booking an ocean view cabin as well as $100 on board credit when the total price is $1500 or more. I have contacted them several times with no satisfaction. They are giving me the runaround and it is frustrating. The $150 on board credit is due to me.

Greetings and welcome to my travel nightmare,

I have a problem and it seems no one can either understand or help me fix. I just paid an additional $522.80 for a cruise trip I booked back last September. Let me explain why I'm so upset.

I booked a cruise to Alaska leaving from Vancouver BC on the 15th of June returning the 22nd. I also booked 3 nights at the Four Seasons Hotel one on the way out and two nights on the return. That would make our trip total days from the 14th of June to the 24th. To make sure my husband could get time off I waited to book the airfare because we have friends up in Vancouver and were hoping to spend a couple extra days with them. I was told that would be fine and to call back (well to go to the website and add them) to add my flight reservations at a later date to my cruise package. Um, okay I said but later I had no access, I called over and over but no one could fix the website problem.

Meanwhile I had no Internet access to my cruise reservations on Travelocity.com I called to add my flight and to see why I could not see my reservations. I was told to go to my stuff where I could pull up reservations for my mother's visit here to Dallas but nothing about my cruise. I spent hours working to try to access this. (Not to be confused with my mothers new flight to Dallas this April) I then tried to book a flight to go with my package on the phone because I still had and still do not have access to my cruise package online.

This was an absolute nightmare, I was put on hold, transferred 3 times, I spoke to people in India, Canada and the US. I would be put on hold for up to an hour or more then it would disconnect and I would have to redial and get transferred again and again and after an hour on hold be again disconnected. This took me an entire day till I found someone in I think Canada willing to help me try to access my account so I could add my plane reservations but to no avail.

Finally he or someone at that point said they would add my plane reservations to the package because I couldn't get online to do it myself. I paid by credit card and assumed that I would be good to go. I think they sent me an email confirmation but in my excitement I didn't look at the dates. They booked the tickets through your air department not my cruise package unknown to me and the tickets had us returning on the 22nd not the 24th as our cruise package showed. Again because I cannot access this on My Stuff on your website I had no way to look up the entire package. Had the been looking at the cruise package like they were suppose to the dates wouldn't have matched with the hotel reservations.

All I can say is thank God that I received an email yesterday saying my flight reservations had been changed or I would have never known. I looked at the dates in horror, we would still be on the ship as our plane left for Dallas. I quickly called hoping this was all a big mistake and that someone transposed the dates but I was accused of making the wrong reservations BECAUSE I did not book ONLINE!! I HAVE NO INTERNET access to my trip on your website. So the airline tickets were in the end unknown to me booked through simply Travelocity Air not added to my package where someone would have noticed my package was from the 14th to the 24th with hotel. Had I had access to my account back in September I could have made the necessary changes, saw the dates didn't mesh and realized the plane tickets didn't match my cruise package.

To this day I still do not have access to my account, I spent 3 hours again on the phone today trying to fix this mess, get my plane tickets changed and fix my access to My Stuff but all I got was an additional $522.80 charge for changing my plane ticket from the 22nd to the 24th and lots of grumpy employees and a headache. I already spent over ten thousand dollars on this trip and none of this was my fault. You should be able to fix my web access in seconds. How do I know... My husband is a Microsoft employee and with one click he can post this to over 45 thousand employees! Or fix my access in seconds with access to your main computer. How sad.

My Husband and I were planning a Hawaiian cruise for our honeymoon. We did a search for US cruises that do not require a passport because my husband could not get a passport in time. One of the cruises we found was an 11-night Hawaii cruise. We booked the cruise in August and at that time we called travelocity to confirm that a passport was not needed.

Whoever we spoke to told us that we did not need a passport. We traveled from Charlotte, NC to Hawaii just to find out that they would not let us on the cruise ship without a passport. We spent 4 hours trying to straighten out this matter with the embarkation officer, Blake Bayler. He was extremely rude and basically told us to leave, there was no way he was letting us on the ship. Then we had to wait another two hours to get our luggage back. We spoke to travelocity customer relations and they told us there was nothing they could do about it, we would not get a refund for the money we spent on the cruise; that they would not let us on, and that it was our fault we didn't know that we need a passport.

Even though I called them back in August and was informed that we did not need a passport, and the documentation we recieved via email stated, and I quote, "Sea (cruise) travel: As early as January 1,2008, passoprts will be required for cruise passengers entering or re-entering the U.S., which our date of travel was October 20, 2007. Their excuse for their lack of refund is because we do not have a recording of them telling us we did not need a passport and they couldn't even find in their contract where it stated that we need a passport. And I quoted out of the contract paragraph were it states that guest should check with their travel agent about documentation requirements, which we did and we were told a passport was not required.

I recently booked a cruise through travelocity. They booked the room under my daughter's name (she is 3 years old)! I want it fixed and Travelocity is telling me that if I want to do a name change I will have to pay a 50.00 name change penalty! The idiot at Travelocity that booked the reservation had my daughter's birthday and it is not that hard to figure out that since she was born in 2004 that makes her 3 and therefore the room should not be booked in her name! This is causing issues when filling out my pre-boarding information and when signing up for my shore excursions! I am a travel agent and I know that they should have better customer service that this! I am also filling a complaint with IATA and CLIA and the Better Business Bureau

Our trip was scheduled to leave L.A. (San Pedro Pier) at 4 PM, Monday, February 26. First stop in Acapulco, then on to Ixtapa, Puerto Vallarta, and Cabo San Lucas with a return of Tuesday, March 6, 7 AM. Before the ship sailed, while we were still in San Pedro we were handed a note from NCL stating due to engine problems the itinerary had to be changed because we would have to go slower. Although, we noted from the brochure that top cruising speed was 24 knots the in-room cruising network on the TV showed the ships speed was always at 20-24 knots. How could we not be able to get to our destination and still go full speed?

We have since learned that on February, 21, 2006 the same note was given to the passengers who were leaving on a NCL cruise that day. We have also learned that this is standard practice in order to avoid dockage fees at Acapulco.

We did file a complaint prior to leaving the ship. We could continue about the bad food, lousy service, rude personnel, and the inability of the ship to ever be on time; however NCL and Travelocity already have heard that story from thousands of customers. We are demanding a full refund of our fares.