Complain about a product or service

Spirit Air

Suzanne of Silver Spring MD (09/04/06)
My husband, Andrew, was scheduled to take a flight to Detroit today-- on Spirit Air. They weren't the cheapest, but they offer a fairly affordable business class and Northwest is on strike conditions. So, they seemed like a reasonable choice. WRONG WRONG WRONG!!! He's waiting to take the flight...there's no sign of any activity regarding check-in. He walks around a bit. Comes back. Still no sign of any activity. Turns out, the flight leaves TWENTY MINUTES EARLY. They put up a gone fishing style paper sign saying as much, near the gate. Are you kidding me?? They took his bag on a plane without him...crazy given the current security procedures.

The bot at the desk says they can give him a full refund. Then, later, they say, oh, sorry, we can only give you 65 and a voucher. Voucher?? I don't ever want to fly with these guys EVER again. A voucher doesn't help. They say, oh, well, we can get you on a flight tomorrow morning. Yeah, will it be run as well as this one?? The whole reason he's going is to be with my mom who's having surgery tomorrow morning. A flight tomorrow morning doesn't help us one iota. I called and got a fem bot named Rose. Can't give a last name. Of course not, in this age of NO ACCOUNTABILITY by corporations. She gives me the same story, with a nice sarcastic tone to it. Of course, there are no superiors to talk with. SHABBY!!

My cheap advice to you: AVOID SPIRIT. They're not that cheap. They're usually late. They treat you like crap. Their seats suck. And their customer service is LOUSY. Plus, they can't even run on a schedule...the one time they're not late, they just randomly leave twenty minutes early without all the passengers but with bags unmatched to passengers.

Robert of Myrtle Beach, SC July 23, 2006

Robert of Myrtle Beach SC (07/23/06)
Once again using Spirit Air, my mother had a return flight to Newark airport on December 27th 2005. When we arrived at the airport we were told the flight was on time at approximatly 530PM. Ten minutes before boarding the flight was no longer on time and would be leaving Myrtle beach at 8 pm We left and returned at 7 pm to be told again the flight is not on time and 11pm was the next approximate time of departure. The gentlemen at the desk was not willing to discuss any other option for my mother and insisted she had to remain on this flight or wait until this plane was ready to leave. Her only other option was to reschedule for that Wednesday, at a 100.00 increase in fare.

His supervisor heard the conversation and was also less help then the counter clerk. (nice attitude) We left and returned at 10:30 Pm to be told the flight was now changed to 2am take off. I again spoke to the same two useless people at the desk who insisted that the next days flight was full however my wife is on the cell phone telling me the plane has a number of seats available for 325.00 and she could book the flight right at that time. The counter clerks were not helpping us in any form what so ever.They acted as if it didn't bother them a bit that all these people were stranded at Myrtle Beach, and lets not forget the nice folks back home waiting to pick all these floks up, shall we.

Arguments from all over the counter area began at this time from everyone arround us. Finally a women that had some sense spoke with my mother and put her on the Wednesday flight which is what she asked for hours earlier.At no additional charge, imagine that. As for Wednesday when we arrived at the airport the same clerk was at the desk and tried to charge my mother for additional packages at 50.00 per extra bag. This experience with this airlines or so called, is not our first run in with time delays and rude employees.

Jelena of Los Anegles, CA April 25, 2006

Jelena K. of Los Anegles CA (04/25/06)
This is the second complaint that I am forced to write! Or should I say the second complaint that I EVER had to write. And both are to the Spirit airlines. Wow What a horrible experience! First, I wasn’t able to change the return flight online because 'your system' is not set-up that way. I was placed on the hold for over 40 minutes and after I finally changed the flight with the representative I was charged the 'convenience' fee. There was NOTHING convenient about it! I was very inconvenienced by not being able to use the web site.

The second: I HAVE AN EMAIL CONFIRMATION FORM THE reservation desk sent on 03/20/06, for the seat assignment for today’s flight 723 from LAX to DTW. Please see the email below. But now, when I tried to print the boarding pass the message on the web site is that there is no seat assignment and that I have to get the boarding pass at the airport! Why the hell did I get the seat confirmation email when you cannot honor that? I reserved seat 6A that is now all of a sudden 'not available' This is the last time that I will use sprit air. A great example of how NOT do conduct the business. And should I mention that I have never received the reply from my first complaint?

Ann of Chicopee, MA February 2, 2006

Ann of Chicopee MA (02/02/06)
My son and I traveled on Spirit Airlines on 11/29/2005 to Jamaica. When I got to my destination I discovered they had lost two of my bags, we were dressed for cold weather and the reps did not care they all our clothes were missing. When I got the bags the following day most of the clothes were soaked with a foul smelling liquid and could not be worn. I called their Baggage Claim number and left numerous messages to no avail.

Craig of Rockaway Beach, NY October 18, 2005

Craig of Rockaway Beach NY (10/18/05)
On October 9, 2005 myself along with my wife and son were flying from Fort Lauderdale, Florida. We were sitting in seats 12d,12e and 12f. My wife is a big and tall woman with pain in both of her knees. About halfway through the flight the person sitting in front of my wife put their seat back. Due to the cramped space in coach the seat was laying on my wifes knees causing her a lot of pain.

My wife being in pain tried to lift the seat off of her legs. At this point a Flight Attendant (Mark),who refused to give his last name,noticed what was going on. He said "Mrs., don't do that". My wife said "but my knees are hurting, what about my knees". The Flight Attendants response was "He has every right to put his seat back". This was said 3 times by each of them back and forth.

The Flight Attendant then threatened to land the plane and have my wife put off. We are a African American family and we were traveling in a party of 8 (7 of which were African American) and when a similar situation took place on our initial flight down to Fort Lauderdale involving a member of our party Mrs Vera  who is African American and a white person sitting behind her Mrs Vera was told by one of our Spirit Airlines Flight Attendants that she had to put her seat up.

We were told by someone (who we were told was the head flight attendant) that we could make a complaint when the plane landed. When the plane landed we were aloud to speak to the Captain and tell him what happen. We gave a complaint to a man who came on board the plane when in landed (he said he was a Supervisor and gave his name as Mr Abib). Mr Abib said that our family would be getting a discount on our next flight with Spirit Airlines but he did not give us any follow up information on how to obtain the discount. When I contacted Spirit Airlines a few days later no report had been filed.

Richard of Arvada, CO August 6, 2003

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