Chris of Atlanta GA (03/03/09) I won 3 separate auctions for travel certificates and emailed skyauction customer support asking if they would mail 3 envelopes or just one with certificates. They replied by saying that I still had to pay 3 separate processing fees of 20 per auction so each one would be mailed separate. Well, lo and behold, I only received one envelope!!!! So I refused it and sent it back to formally complain about being charged three times for one envelope being mailed. I finally had to dispute with my credit card, which they could care less about my being charged an extra 40. So in the end, I was charged 60 for no services rendered. I kept each and every email and every correspondence and still will retain it as I feel this is fraudulent business practice. Now the BBB can review the matter.
Elaine of Cocoa Beach, FL February 3, 2009
Elaine of Cocoa Beach FL (02/03/09) January 12th I bouhgt 3 bottles of wine. The 22nd of January I emailed customer service to find out why I had not received. No response. Again emailed 2 days later and told they would contact supplier. emailed again 27th told I would receive wine by the 30th and they would send me a tracking number. Have phoned and emailed twice since then. No response. It is now Feb. 3rd and still no reponse, no tracking number and no wine.
I have used sky auction happily for travel but will never recommend them again to anyone since I now know how little they think of their clients.
Norman of Brooklyn, NY January 14, 2009
Norman of Brooklyn NY (01/14/09) i purchased 4 tickets for a show at the marquis theatre on Jan 24th, 2009 @ 8.00pm with my credit card. i purvchased tkts using a auction bid format. on jan 6th, 2009 i won bid and was advised i can purchased up to 10 tkt for 30.00 each, as i won bid. i decided to purchased 4tkts, sky auction had a schedule of time and seating availability
today jan 14th 2009 i recd en email saying to choose another date and time due tkts on date i chose was gone! NOW IF I PAID FOR 4 TKTS FOR JAN 24TH 2009 WITH AMT DEDUCTED FROM MY CREDIT CARD HOW CAN MY TKTS BE GONE? I NEED TO KNOW
I HAVE ALREADY TOLD MY WIFE AND SONS THAT I PURCHASED TICKETS TO SEE SOUL OF SHAOLIN IN NEW YORK CITY AND PLANS WE ALREADY IN THE MAKING FOR THAT EVENING, I WAS ASKED IF I PURCHASED TKTS, I REPLIED YES WITH MY CREDIT CARD AND THAT WOULD HAVE BEEN A CHRISTMAS GIFT FOR FAMILY.
Haser of Phila, PA January 13, 2009
Haser of Phila PA (01/13/09) This company continues to spam me with email and says that I have an account with them. I have never even heard of them. When I contacted them an employee there was very rude and told me to deal with it. I have since reported this company to the FTC, Better Business Bureau New York, the Attorneys General Office for New York, and the FBI
I am still waiting to see what happens with this case.
Sharon of Peterborough, ON December 29, 2008
Sharon of Peterborough ON (12/29/08) Purchased cruise tickets from Tampa to Western Caribbean leaving Feb.1, 2009. Received email from company saying tickets are in with link to page to make arrangements for shipping. Cannot reach anyone (link does not work) to get tickets. Paid in full for cruise (1500.00) and have nothing.
Have booked air fare, hotel and car rental to get to Tampa for cruise we may never see. (Over 1200.00) to reach Tampa in time for cruise.
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