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Ramada Plaza - The Cruise

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Lillian of Orlando writes (3/223/03):
I began my “vacation in paradise” on March 15, 2003. I was very disappointed and displeased with the service and accommodation provided by Ramada. First, my car rental company was changed from Alamo to Continental Rental Car, a company I had never heard of. I went to Continental and pick up my vehicle. It was a Geo Metro with 44,000 miles, bad brakes, no power steering. I drove the car and stopped to grab something to eat. When I returned the car would not start. I called Continental to get a replacement car. It took them 1 hour to send me a working car. By this time I was so uneasy about driving one of their cars for 4 hours to Fort Lauderdale that I decided to take my own car and leave the rental car.

Secondly, I arrived at my “first class hotel”. This hotel was not a first class hotel! The agreement that I made with Ramada was to stay in a first class resort. Anyone with any sense would agree with me that this hotel was very far from being a first class. The elevators did not work well and the service was very slow, it took them 3 hours for us to get some towels. The water in the hotel was yellow and the whole building had a bad stench to it.

Thirdly, the Imperial Majesty cruise was a big disappointment. In their brochure they mention they have “first class amenities.” First of all, the “full fitness center” had 2 steppers, one treadmill, and a bike machine. I’ve seen home fitness centers better than this one. The “inviting heated pool on deck” was about the size of a cabin, if you can fit 5 people in there I think you would be lucky. The video arcade was very disappointing there were a total of 7 video games.

As for enjoying a “sumptuous breakfast and luscious dinners” it’s highly unlikely that you would find anyone to agree with those statements. The breakfast was horrible, the eggs looked like oatmeal, the bread was hard, and the cereal was stale. Dinner was even more disappointing. On our second dinner we found hair in our food. The staff apologized and decided to bring out another plate, however by that time everyone at our table was disgusted and did not want to eat.

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