Radisson Hotels

After checking into the hotel on New Years Eve, I asked the concierge if she knew of any clubs/bars or places we can go out other than Times Square on New Years Eve. The concierge guaranteed me that she knew everything about the town and ran down a list of places that we could go. She stated to hold reservations she would need a credit card immediately.

I hesitated and told my daughter to take her number while we went out to explore the city. Later that afternoon my daughter called the concierge and asked about reservations for the 40/40 club in New York City. The concierge guaranteed that she knew all about the club and would make a phone call and would call us back immediately. When she called back she stated that she needed a credit card to hold the reservation. And she quoted a price of $95.00 per person for the evening at the venue.

We gave the information to the club and purchased the event package. When we printed out the receipt we saw where the location was in Atlantic City and not in New York. When we informed the concierge of this she stated that she did not know and that she was sorry. This over sight is unacceptable. The person that I spoke to at the club insisted that she informed the concierge of the location and that the club in New York was closed for renovations. Not only that the charge on the card was considerably a lot higher than the charge that was quoted to us. I have get to get the money refunded and my New Years Eve was ruined due to the incompetence of your concierge.

Please inform your employee that this was a big mistake that if would have happened to her would have made her feel the same way. Also, attention to detail is a must. When I asked for compensation of some sort, tickets to a play, dinner, a car service anything to offset the cost of the mistake I was offered nothing, only a non sincere apology.

This year, I booked a pool party for my daughter. The same exact party I booked last year for the same amount of kids, at the same Radisson Hotel in Piscataway. Only this year, I was charged double the price after we arrived. I couldn't leave because after all, it was my daughter's party and all of her friends were there. So, I paid what the manager Sunny requested. I will never use the Radisson Hotel again.

I was asked to sign a contract and I didn't have to sign a contract last year. He lead me to believe despite the contract, I would receive the same accommodations received last year and promised I would be happy. Horrible experience!

I booked a twin bedded room at the Radisson Edwardian Sussex Hotel in London in July. During our arrival on October 14th, I was told that they did not have any twin bedded room; they push the beds together at the weekend. We were then transferred to the Radisson Edwardian Berkshire hotel a few minutes away. Whilst the hotel was good, the noise from outside was intolerable. They were drilling 24 hours a day, unless the manager asked them to stop at night. We complained to the night manager just before midnight. He said that he would speak to them and get it stopped. Don't tell me that a contractor would stop on the say so of a night manager. Obviously, something else was happening. I think there are noise laws that prohibit this kind of drilling and noise of generators all night. The generators continued all night.

Probably, the reason that there were no twin beds in the Sussex hotel was because people had complained at the Berkshire and had been transferred. This is a good hotel but I think they must do something about the noise, like installing double glazing, shut or considerably reduce the prices. Apparently, we were told at the hotel that this was going on for six years. This was a surprise birthday present for my husband's 70th birthday. Quite honestly, we were so tired that we did not enjoy the weekend at all.

I paid through ATI tours 6 weeks in advance. Upon check-in, I wasn't allowed to stay. First, they lied that it's a plumbing issue and next day, they admitted they overbooked so they sent me to Metropolitan resort which is like staying in gutter. Then, the front staff was never nice, guilty conscious and never promised a room between Sept. the 17th to Sept. the 20th, only at the night of Sept. the 20th. I was moved to a rubbish Radisson room with no internet, no toiletries, no water, no complementaries and no compensation. Upon checkout, they were shameful enough to charge me for resort fee. Worst of all, I paid travel agent in advance, but only today (Sept. the 27th) I found that my credit card was charged for $330.75. Can you believe that?

On 05/13/2011, I started working on this job and I loved it, but it's just that a lot of things have been going on out here and it's bothering me because I have heard the supervisor, Linda, does not like black people because we have attitudes. That's discrimination and I didn't like that at all.

On 09/07/2011, I had to take my grandson to the doctor and I called out on Friday because he was running a fever. When I go to work on Saturday, I look at the schedule and I'm off all week and don't come back till the weekend. I went in the office and ask Linda about it. She told me that Dennis needs someone he can depend on, I just walked out. There have been times when she has a problem with me and she would discuss my problem with another employee. That's not right at all.

There have been times when she has a problem with me and she will discuss it with other employees. That is not right. I have heard her a couple of times, saying that she is going to tell Dennis to put me and other employees down to work on weekends because we are moving to slow. I just feel so uncomfortable when I found out that there is an employee who've been there for 8 years and have not gotten any raise in 3 years. That is wrong. They were discussing about me in the laundry room with a supervisor name Thia, asking employee about who they think will win a fight with me and other employees. Is that how you run a hotel? Being a supervisor that you are?

Dennis forgot to put Brittany, an employee, on the schedule and she went to ask him about it. Dennis is the boss and she told her it only means that she is fired. She came to me and ask me how I would have taken that and I said he meant it, just like he said it that was not cool at all and employee, who just went from housekeeping to room inspector and she have complain about them not paying her enough and I don't know what room inspectors make but she's always talking about her hours are not right. What should she do?

If you had a rating for less than one star, this would be appropriate. I arrived September 14, 2011 with my boyfriend to attend a therapeutic modality seminar that was held last September 15, 2011. We were assigned to room 232. It was revolting! The top, white coverlet on the bed and the pillow shams had huge stains on them. It was on the bed; I did not even want to know what they were. We called to the front desk. They told us that they would reassign us to a better room, room 256, which they did. They gave us free breakfast vouchers as an apology. We were told that the housekeeping staffs had already left for the day. It was around 5:00. It did not make us happy knowing a housekeeper would expect someone to actually sleep on those disgusting stains, but we were willing to overlook this due to being reassigned to another room.

At around midnight, I smelled something burning. All of a sudden the smoke alarm in the hall went off. I jumped out of bed and opened the door. The hallway was filled with acrid smoke, and the person in the room next to us was trying to throw all of his stuffs out. His heating unit was smoking and red hot. First of all, we had to call the front desk and report it--even though the alarm was blaring. We grabbed our stuffs out of the room, and not one hotel personnel came up to check. When they did, they didn't even bring a fire extinguisher! Everyone was out in the hall and going down to the lobby. The fire department never came after ten minutes, and all the people asked why they did not respond.

Antonio and the other incompetents at the front desk said that it didn't actually turn into a fire, and they never even called the fire department in the first place! We were all told to go back to our rooms and open our windows/sliding doors, and the smoke would be cleared out. Meanwhile, everyone was upset and worried because the fire department never came to check, and make sure we will all not going to burn alive. I had finally had it; I told Antonio that he was either to call the fire department or I will. He got on the phone, but I could not hear who he was speaking to. He then told everyone again to go back to their rooms. I was outraged!

I made Antonio sign a piece of paper sating that I would not be charged for the room, as we were not going to stay in a hotel that was unsafe. He actually had the nerve to ask for the free breakfast vouchers back! So we left and went to the Holiday Inn down the road at 1:00 AM; they were booked solid and had no rooms. We saw a police car in the parking lot and told him what had transpired. He had not heard one thing regarding this on his radio, and there was no fire truck response while we were there. The police officer said he would call it in, and did not understand why if the fire alarm was going off at a hotel full of people, that the fire department was not called.

Meanwhile, it was 1:15 AM. I had to drive all the way back home to Berwyn, and I arrived at 2:30 AM. I had to be up at 5:30 AM to be able to get to this event in time. I could not sleep due to the anger of it all. I stayed there, so I did not have to the battle rush hour traffic in the morning, and I would be well rested for this event. I spoke to the instructor of the seminar and some colleagues I met there who stayed, and they said that the fire alarm was going off until 2:30 AM. They hardly got any sleep.

I had read the terrible reviews of this hotel before I booked it. I should have known better than to book a room at this establishment. I figured I would give it a chance because I know some people will complain about anything. Your hotel and all of the staffs on that night were an absolute disgrace. Thanks to God there was no raging fire because we all would have burned alive. Your staffs did not even have the mentality to bring a fire extinguisher as a response to a blaring alarm. To top it off, they wanted your paying guests to go back to their rooms that were smoke filled, and to air them out themselves.

It is a shame on your corporation for employing such incompetent employees from housekeeping all the way to the front desk. I will never stay in a Radisson hotel again as long as I live, and I will use my last breath to make sure every person I know does not stay at your facilities either. Do you not read your own reviews? How dare you people force us to give you at least one star to be able to submit this complaint. I had to click on at least one star to proceed with this complaint. Sad, very sad!

We booked into the Radisson, by the airport from September 9, 2011 to the 10th. We were there attending a martial arts tournament taking place in the hotel. At approx. 5:05am, we were notified via phone call by the front desk that our room is leaking water into the hallway. We immediately jumped out of bed to check. There was approx 2-3 inches of water in our room and hallway. The toilet pipe had burst (we were later told by maintenance that they had been working on the pipes prior to and some rock had gotten stuck in the pipes, causing them to leak.)

There were no maintenance personnel on duty and thank God that the person we were sharing joining rooms with was a plumber, he was able to get the water turned off. It was so early in the morning that they couldn't use the shop vac to suck up all the water. So, we moved the children to the other room and were given towels to soak up the water. There were so many towels in the hallway and in our room that we were unable to close our door. All of our items on the floor were soaked. My daughter was competing in the martial arts competition and had her Bo, which is made of pure oak and her samurai competition sword on the floor. They both were destroyed, they wrapt and rusted making it impossible to compete with. The hotel staff helped, I guess, as much as they could until the maintenance guy showed up at 8am.

We have emailed and called with no resolution to this matter. The clothing and other items were able to dry out or wash, but the sword and Bo cannot. I would like them to replace both the sword and the Bo. They are a special ordered and to specific weights and dimensions, according to rules of the competitions. She has the world championships coming up in Sacramento, CA, in three months and a new Bo and sword must be ordered and made to specs. to replace the ones that were ruined.

I booked the hotel with a special request to write happy birthday, as it was my boyfriend's birthday. They didn't do as I requested. The room itself was a business class. I saw on the internet the luxurious rooms that's why i booked this particular hotel. But sorry to say, my room in Dublin is much more luxurious. When I complained about it, they just said 50 euro more to another room. My holiday was ruined because it was not at all a romantic room. I was just feeling that I'm in some kind of office.

The next morning, we went to take our breakfast. There was a little kid playing on the upper part where there is breakfast buffet. So, we thought that part was open. As we were eating our breakfast, one waitress came. I didn't get her name but her hair was short. She just looked at us as if we killed someone. Oh my god, such a rudeness! None of the waitresses were friendly. They never smiled. Their uniform are as if they just slept and came to work. Even one manager, who was always at the door taking the room numbers, is rude. She just asked what number, that's it, as if some kind of pub or something. She has no etiquette, no friendly atmosphere. The only staffs who were friendly were the ones at spa. I'll tell everyone that it's only the name which is famous. Their service is crap. I went to several hotels which are cheaper. But sorry to say, they are much better and much more luxurious.

This is the worst-run hotel I think I've ever been in, and I have traveled around the world. When we checked in on Sunday, my daughter had to argue with them that we had made reservations for a package that the desk clerks insisted they didn't offer. She had found the package online on the Radisson Hotel site and had bought the gift card for me as a gift. Finally, the desk decided that there was such a package.

We added about an hour to our time standing in the lobby on Sunday. Then they told us we couldn't check in until 2 pm when our package was for a 1 pm check in. So that was another battle and more time. Then the hotel wanted my credit card to put a hold for $100 for incidentals in case there were any.

I saw later on Sunday evening that they had put a $414 hold on my card. I talked to them about it, and they said they would call the US Bank and get it taken off. They then put the same $414 on my daughter's card. I paid my entire bill on Monday with a gift card, cash, and a Visa card. Today is Tuesday, and the $414 is still on my US Bank checking account. I imagine it is still on my other daughter's card also.

They never shoveled the walk by the door to the Waterpark, and I was in and out of that door both Sunday and Monday a couple of times each day. On Monday morning, I went out early to take the snow off my car, and I couldn't get back in. I had to walk around the entire hotel in my pajamas and coat! There evidently isn't a door you can even use your key card on to get in from that lot in the back. And that's where all the parking spaces are!

The restaurant is unbelievably slow with bringing the food to the table, and when we received it, it was cold, not warm but cold. A large number of machines in the arcade were broken (had tape over the coin slots). Too many features of the Waterpark were roped off. Total chaos is all I can say. And why isn't the main reception desk manned, or at least have a buzzer or something so they know you're standing out there? I must have stood there for 15 minutes before a clerk came out to the desk. And not even attempting to shovel the walk outside the doors, especially before and again after a major snowstorm... you have to be kidding me.

I hope all these problems are restricted to this one Radisson. But boy, I am not sure I want to take a chance on a Radisson Hotel again.

I stayed at this hotel from December 27 until December 31, 2010. We upgraded to their best suite on arrival, and from day one, we moaned about the shower--no hot water and very little pressure. No one handled the complaint with any sense of urgency. In fact, they seemed to imply we were imagining the whole thing.

Finally on day three, a maintenance man came to look and conceded that in fact there was an issue with the valves in the shower. This means that they need to cut the wall open! We will have to shower in their spa facility tomorrow, and on check out, we will be charged a reduced rate. All of that is besides the point when you have had a cold shower, cannot wash your hair or shave!

We booked this, thinking it would be the height of luxury I have stayed in better holiday inns in my life. The whole level of service is sub-standard and not exactly polished. We will never be back and will be posting bad reviews on every website I can think of.

I complain the following information via online customer form twice, but did nor get any replay. I wanted to inform you that I was not satisfied with my stay at your hotel. Please share my experience during a 4 days stay:

8.On your homepage it is stated, beach access, however this is not true. There is no beach access from your hotel. One has to walk all the way down the public road.

This 8 issues in 4 days are way too much to be 100% satisfied. But when I informed the staff at the from desk on checkout, I was told that now there was nothing that could be done. I should have complained earlier and above all I had the lowest rate already and therefore, it could not be reduced further. This was very disappointing.

I purchased a vacation package through Travelocity which involved plane fare, hotel, and car rental for two people. The stay at The Radisson Hotel in Pittsburgh was horrible! First, various calls were made to the office staff in regards to the noise level after 12:00 midnight. The last complaint was that we were going to contact the police. The hotel clerk begged us not to call. And this happened repeatedly. They promised us a solution would be made immediately. It didn't happen!

Next, the bed sheets were never changed. I accidentally spilled coffee on one of the sheets. The stained sheets remained unchanged the entire time we stayed there. Next, the carpet was never vacuumed. We accidentally dropped cookies, crumbs, toothpick, etc. None of the objects mentioned were vacuumed. Also, we asked for regular coffee, only one decaffeinated coffee package was left. Our luggage was ransacked. Housekeeping went through our personal possessions. We were both furious that such incident would happen!

We contacted the manager, Mark **. He apologized and offered us a free stay at the hotel or pay for our lunch. We refused to accept his offer. He assured us that would never happen. I contacted Travelocity about this again today. They explained there was no complaint on file. I do have the 4 emails they sent, including a hotel survey. Please direct me to my next step. I have purchased vacation packages before, and this has never happened.

On arrival to haotel I was given a single room but I had my companion with me on this trip, I politely requested if it were possible to just recieve a double room or any room with a bigger bed, I was rudely dismissed by the Asian gentelman who was working there. His words where, 'we are full' no eye contact, no smile, nothing! I respect the fact that this hotel is popular due to its location and it is very busy, the problem I have is rude individuals that work there. There seems to be a general acceptance at the Radisson that rude behaviour from staff, is quite acceptable. I beg to differ. I work in a service related industry and i know what service means. At the radisson it doesn't exist point blanc!

On departure from hotel, In a hurry I forgot my valuable wrist watch on the bed in my room, I only realised this on the way to the airport, this was too late. When I arrived home I contacted the hotel and spoke to Housekeeping after being rudely cut off three times, they claimed they never found anything according to their log book for lost and found property. It is clear to me that one of the staff must of pocketed my wrist watch.

Whatever you do don't forget anything behind in the Raddison, you will never see it again. I would just like to add, My company uses this hotel to accomodate employees 365 days a year, imagine the loss they will make if the company decides not to renew the contract with the Radisson, it can't happen soon enough!

I booked the Radisson Hotel for 7 nights on Feb. 10th using Travelocity website offer. I confirmed with the consultant Ron at Travelocity on the phone before confirming the booking online that the room was an executive suite with one king bed and two double bed with free internet for $70.00 per night for 7 nights. When I reached the hotel and checked in, I was given a very shabby and dirty room which was totally unsuitable and not as per our booking or what was promised or agreed at the time of booking. Upon requesting the hotel staff to rectify the problem, the concerned staff was totally unsympathetic and did not make any effort to even acknowledge a problem. He, in fact, was rude and totally unhelpful.

We called the booking service Travelocity and got nowhere as they said they are sorry but cannot do anything. This level of service is totally unacceptable and cannot be condoned. A corporate brand like Radisson cannot treat their customers like this. We are very disappointed, it ruined our holiday and caused us lots of trouble and inconvenience. Disgusted and very unhappy. We spent more than $100 to reach the hotel. We are booking an alternate hotel at double the price a night than what we were supposed to pay Radisson. We will have to spend more than $150 on taxi fares to transfer to another hotel.

I stayed at Radisson Dallas East since 3rd of January for a seven-week live course. On the 13th of January, at 1:40 p.m., I came in after the house keeper left my room and discovered that all things inside the first drawers got pulled out and wet. Then, my jet spring water tank 2.5 gallon was upside down on the carpet in front of the freezer! Those things that got wet were books and notes I made during my medical school! They're my precious resources due to my career.

I came back for lunch at 12:15 and saw that my room was left with opened windows and the bed sheet was removed. The pillows were on either sides of the bed and on top of both lamp tables. I took my lunch and watched TV and had the red juice that the hotel provided. I definitely didn't see any water on top of the drawer where the TV was on! I didn't drink water but I took my red juice cup and I left the room at 12:40 so that the housekeeper can come in to clean up my room. I wasn't told about this disaster until 1:40 p.m.! I went back, the room was cleaned though--even with wet books outside.

I went to the housekeeper asking what was wrong and she couldn't speak English so I went down to the front desk. The first front desk took me to the manager, Thomas. I wasn't appreciated with his response. He said he was told that the water lid just came off like that and that he has these ladies for years and never experienced this before. It's something that just happened. I told him that if he's blaming the water tank, then it's just a way to get out of this. It doesn't make any sense--if the lid comes off easily, the company wouldn't be able to launch its product.

I even told him that, in fact, if this is the case, then people probably sue the drinking water company long ago. He said that if I wanted to do that much work, then it's up to me. He didn't even look at me when he talked. He was reading things on top of his desk. That's rude and it's so unprofessional of Radisson Hotel for having such a management team. They're not responsible for anything--not like what was stated on the advertisement.

traveled to grand bahama with 10 yearold daughter on oct. 16 via discovery sun for 1 night stay at radison hotel. when we returned from pool at 6pm we discovered all our cash was gone from our locked 8th floor hotel room. hotel security and police report given, then the next morning we saw 2 more guests at checkout saying the same thing happened to them.Local police supposed to get with us later

I recently booked a room with a site called LateRooms.com for The Mayfair Hotel, UK, a Radisson hotel, at the rate of 199 GBP. Upon visiting the Radisson website to have a look at pictures of the hotel I noticed they had a "best rate price guarantee". I also booked a room with the Radisson website for 235 GBP. The same room, same date, same conditions. I made a claim that I had found a better rate on another website (by making this claim they advertise to give you 25% off, as a reward for promoting the Radisson website stay the most competitive in price. I confirmed my rate with both the hotel and LateRooms website and informed "Customer Service Specialists" and made 3 separate claims to the "best rate guarantee" department. The first 2 kept coming back to me saying I had only booked a request for reservation not a reservation itself. Upon making a third claim and telling them, that in order to make a direct reservation their department in the USA, needed to make the booking in UK business hours, they told me my claim did not meet with their terms and conditions and did not tell me why. They have since come back to me and stated that at the time of review they could not book the rate and this is why it did not comply with their terms and conditions. I gave copies of both my e-mails from the hotel and LateRooms to them, and still they say it does not comply with their terms and conditions. I have since noticed that they have changed the condition of the rate on the LateRooms website and now require a minimum stay for the price of 199GBP when I originally booked for just one night. I believe the "best rate price guarantee" to be false advertising. If they are not going to honour the promise of a "best rate guarantee" I don't believe they should be advertising it on their website. I believe their "guarantee" to be a misrepresentation of advertising.

Right on their web site it states: THE RADISSON 100% GUEST SATISFACTION GUARANTEE What does that mean?

am writing to request a refund of the $160 charged to my debit card without my authorization for permission. During my recent stay at your hotel, I unexpectedly began to menstruate. Unfortunately, menses soiled your linen and some stains were on the duvet. Imagine my surprise when without consultation or permission, I discovered that you charged my credit card for "damaged linen". I got no explanation for the charges. Was this the cost to launder the linen, replace the linen, professionally clean the linen?

I am outraged for several reasons! Firstly, I received no cleaning service when I stayed in the room for over 24 hours. I called to report that my room had not been cleaned and to request service immediately! Secondly, your actions are discriminatory because you say the soiled linen is a health issue, which I perceived is based on the fact that I am a woman. Do you charge men when semen and bodily fluids are on the duvets and linen? Do you also unjustly discriminate against people with AIDS or other communicable diseases who may leave bodily fluids on the duvets and linen? If you answer "no" to these questions, then you are blatantly discriminating against me as a woman for a normal bodily function.

I would like to know if this is a general rule against women? As a rule, are women unjustly charged when they are menstruating while a guest at your hotel? I ask that you refund my money in all or part ($100 - minus a $60 cleaning fee) by Monday, October 20. I will be registering a complaint about your poor service and discriminatory practices with the Better Business Bureau and the Department of Consumer Affairs. If I do not receive a satisfactorily response from you by October 20, I will be consulting a civil rights attorney to pursue this matter further and bring your unjust practices to light.

I stayed at the Radisson Martinique for 5 days/4 nights for a conference August 13 - 17, 2008. I entered my room a little after 3 pm and within the first hour, an employee entered my locked room without knocking and upon seeing my husband and I, said sorry...just checking and hastily left. I was aghast.

My husband laid down to nap and shortly after, a second employee entered my locked room without knocking and said exactly the same thing as the first and hurriedly shut the door and left. I laid down to nap with my husband around 5:30 pm and was awoken by a phone call at 9 pm by my daughter saying some women had just called our house in upstate NY saying she had found my purse. I have no doubt my purse was in my room with me before I fell asleep as I sat and put my receipts in my wallet and purse while my husband slept. I also put my cell phone on the floor by my bed so I would hear when our NYC friend called to meet up with us. That was also taken.

Someone entered our room while we slept and removed these items!

It was quite nerve-wracking to know that not only did someone enter my room (AGAIN!), they were right by my head while I was sleeping...what would/could have happened if one of us awoke? o_0 Hotel security was of no help. The Front Desk manager(s) were of no help. They would not call the police for me and made me find and walk to the nearest precinct. The Manhattan MIdtown South Precinct wanted to know why I did not call 911 to report the robbery and I told them the Radission said I could not and had to walk down to the Precinct. The Police told me they were well aware of the Raddision Martinique management being obnoxious in this way and not wanting the police in their lobby to reflect poorly on the other guest. I found this to be outrageous. When I confronted the head of security about this, he stated that it was not an emergency so I could not use 911 regardless of what the police told me.

The conference meeting planner made the hotel give me a new room with a lot of arguing as they did not want to. One the last day there, I received a call from security that my purse had been found outside the door to my NEW room. Security refused to discuss the investigation with my or why two of their employees would try to enter my locked room without knocking or anything. They would not give me a printout of the information for my company...nothing. My personal feeling is that it was definitely an inside job and the hotel will do anything to just shut you up till you go away. They don't want to hear anything that reflects badly on them.

All total, they took $330 in cash, my kodak digital camera, and my $400 iPhone.

Long story short, we booked rooms for our wedding. A suite for 2 nights, and then our bridal party did for 1 night. We had issues with their service and cleanliness of the room. I was sent a survey where I explained every issue, and was contacted by Jerrod Simkins, the GM. He stated that for our trouble, he would refund the cost of every room, and asked me to send him a list of every thing that I would like refunded. I did, and he has since only refunded our guests and not my husband and I. He has on several occasions refunded random amounts, as well as charged us random amounts. Our wedding was 7/7/07... and this has still not been resolved.

My other and great aunt arrived at the hotel at approximately mindnight. When they arrived they were denied occupancy until 3:00 am.

I'd previously arranged for their accomodations and payment. Being that I did not accompany them, I was requested to complete and fax a form authorizing the use of my credit card. I was not advised that the form was required to be returned prior to check in. At 1:30 am I received a call from Leonard who stated he needed the form in hand now! As I don't have access to fax machine in my home I asked if he would accept cash payment from them for the one night and I'd fax back the form within the next few hours when I arrived my office. This was not an acceptable solution per Leonard and the converstation continued on for well over an hour. Finally, closer to 3:00am it was one nights payment was accepted and the form was faxed.

There was no risk of loss exposure. My name and credit card information was on file. Had they been a "no show" my card would have been charged. Cash was offered to cover the period of time until the for was returned. And, this was the "host" hotel for our family reunion.

i recently learned they requested a handicap accessible room ans were told that those rooms had one bed only and were placed in a standard room with doulbe beds. They were not offered the option to accept the room with a roll-way.

Letter sent to Mark Behnen,Gen Mgr; Nancy Johnson, Exec VP; and Jay Witzel, CEO. To date we've not received any acknowledgement or response from them.

I had a wedding block of 30 rooms on July 7, 2006, at the above listed hotel, and the hotel doubled charged everyone. It is has been almost two months and people still have not been credited even though I was assured that it would be taken care of. My room was suppose ti be free and the double charged me as well. I took 7 phone calls and over a month to get my refund and i wasnt even supposed to be cahrged to begin with. When ask to speak to a supervisor they told me Rosell was the supervisor and she was the only one i could speak to. I called the Radisson coprate office and they siad all the could do was send a compalint to the hotel manager and she would have to fix the problem, they could not help me either.

On checkout, two charges had not been reported - an in-room breakfast at about $12 and a massage at about $60. On my credit card, the charges appeared as $125.

Houskeeping broke a pair of vintage earings. Filed a security report with Frank. Spoke with Edith (Mngr.) she advised she would send me comp. nites stay at a Radisson near DisneyLand. Have received nothing after multiple attemps and promises that I'll get a certificate for free nites stays.

I made a reservation at the Radisson Inn over the phone for a honeymoon package for my buddy that was getting married the next day. They were supposed to deliver flowers to the room and champagne and they were supposed to get a free dinner and bed and breakfast; it sounded like a nice package. When my buddy and his new wife arrived at the hotel the front desk took 20 minutes to check them in, they did not deliver the flowers or champagne like they promised, the kitchen was having problems so they couldn't have dinner, etc.

I checked your site and saw a letter from a Keith in PA, who had the same call from the Radisson as I, but unfortunately gave the people his credit card information and is having trouble recouping his $598.

to get the police involved as I felft I had been robbed, the manager let us go without paying for the room again.

Lucky for me, I haven't gone on vacation with National Travel, but I am under the impression that they are now using another hotel. I have received information from the Ramada Plaza Resorts and the Radisson gives the same package deal; they even use the same cruise ship. Thanks to this site, "I'm not going to waste my time!"

My sister (who lives in Jacksonville, Fl) and I stayed at the Radisson the weekend of April 14 and 15, 2000. We were in town for the wedding of our elderly aunt. Our husbands wanted us to stay in a well-known hotel where they felt we would be safe so we chose Radison. While we attended our Aunt's wedding, someone with a key (presumely the maid service) came into our room, went through our luggage and took a small diamond necklace belonging to my sister and a birthday card which I had in my zipped luggage for my nephew and which contained money. My sister's necklace was in her jewelry box which was closed and in her luggage. Her suitcase was closed also.

Prior to our leaving for the wedding the maid practically insisted we vacate the room so she could clean it. At the time we were getting ready for the wedding and told her she would have to come back after we left. She was very unhappy about our refusal to leave the room. When we returned from the wedding the room was cleaned and my sister discovered the missing necklace when we changed clothes before going to dinner.

We reported the incident to the front desk and requested someone come up with a flashlight and help us make certain the necklace was not in the room. After a long wait and a second request the maintenance man came and we went over the room top to bottom including taking the sink apart and checking the "U" joint. We had several problems contacting the front desk to report the problems as they were not answering the phones. We finally talked with John and Eric Trickett, filled out a report and were assured that my sister would be compensated. I did not discover my missing money until I returned to my sister's home and started looking for my nephew's birthday card and money. I reported this the following Wednesday after returning home. The hotel room did not contain a safe and we were not offered a safety deposit box or access to any safe. We were also told that it wasn't really necessary to call the police because the hotel would probably take care of us with no problem.

I entered my name for a "free" bahama cruse. I was contacted approximately one week later from a smooth talking representative from radisson. Before I realy knew what happened I had given him my credit card number and then was told that this would be charged to my account the same day! I never gave him permission to enter my card number. As soon as I was aware of this (I was still on the phone with the company) I made my best effort to make sure that they didn't put my card number through. They were of no holp and told me to contact my crdit card company. It has been 24 hours and the amount has yet to be posted, but after reading some on the internet I am worried of what I may be in for. They never gave me specifics on a refund policy. While talking to the manager of the dept. about how I felt I was unknowingly going to be charged I inquired about the refund policy and he said that there was none.