Priceline - Hotels

Priceline's "Name Your Own Price" should be more specific if it is known that a hotel charges extra fees that should be included in the hotel review and description. I won a bid to a hotel in Philadelphia PA. When I went to check in, I was told I had to pay $48 for parking. As a customer, I thought that information should have been disclosed. Nowhere did it state that hotel charges for parking. I called Priceline, only to be told, "I should have read the fine print." I did read it but as I was giving information about the hotel bid that I "won," it did not state the ridiculous parking charge. It was very inconvenient. The customer service reps at Priceline were rude, unreasonable and not willing to work with customers.

I was trying to book a hotel to attend a wedding in Cerrillos, New Mexico. One of the options that Priceline had for narrowing the bidding search was Northern Cerrillos Road. I thought this was close enough to the wedding location, so I went ahead with the bid. When the hotel confirmation came back, I realized Cerrillos Road was very different than Cerrillos, NM. The final bid was also apparently a pretty gross hotel with horrible reviews. I called Priceline to explain that the location was wrong and I wanted to cancel this reservation and try to get a hotel where the actual wedding is. They agreed. I was told by Priceline that they would refund my money if I book another hotel in the correct city while still keeping the same dates. I got back online and realized that Priceline does not negotiate with any hotels in Cerrillos, NM.

The closest town to Cerrillos is Santa Fe. So I still had to pick another Santa Fe Hotel. You can't speak to a Priceline customer service rep unless you have an active confirmation number, so you are basically forced to proceed with the bid in order to get help. I proceeded with the new hotel reservation and called Priceline to speak to them about confirming my refund. They said, "No, sorry." They won't refund the cancellation fee from the previous booking because I didn't book another hotel in the correct city. I explained to them that the Priceline website didn't list any hotels in Cerrillos, NM and I was forced to book another Santa Fe hotel. After nearly an hour of arguing my point, they refused to let me speak to a supervisor. They just gave me an address to write a letter. So I am stuck with an $84 charge after I followed their directions. I am disgusted. The worst part is that my bid is actually $10 more than a published priced on the hotel's website!

I was supposed to fly into Dallas on a Thursday night for a weekend seminar. However, due to weather, the last flight of the day, my flight, was cancelled due to weather. The plane could not land due to lightning strikes. I called my hotel and asked if the night could be refunded since I was unable to make it out of the city. My hotel advised me to call Priceline. I called that night after the cancellation of my flight to let them know. After my trip, I called to find out the status if my hotel would be refunded for one night. The customer service agent informed me I was supposed to call the day before if I wanted to cancel. Well, if I could read into the future, I would have known to call and cancel. I informed the agent I called that night due to weather. No planes were flying out and if I could not be refunded for that night, what were my options? The rep said I did not have any options and there was nothing that could be done. Come on, really!

I was interested in booking hotel reservation and did not get a review and okay, if I wanted to book my reservation at a particular hotel, the website gives you a feeling that the negotiator was going to look at your itinerary and give you a choice of motels to choose from. But he came back with a booking at a much higher rate than what I could get online directly from the hotel itself. This is total fraud and not enabling the customer to choose the true days required of having a choice of the actual hotel they say is what you bid on even though it is over the hotel price of $30.00 per night. Wow, not until at the end of your negotiation, they tell you that you have no rights! No cancellations accepted! I am going to get this company's fake advertisement out to all avenues such as Howard Clark at CNN, etc.

Looking at all the complaints above, what are you going to do with this? Why does it take all these complaints for any action to happen? Not sure what you can do? Please help the consumer that is only trying to get a sound deal. I got screwed by this company and I would expect that they become a company that is exposed to the general public. PS: They threw me a doggy bone and said that they would excuse $10.00 per night on my next reservation. Wow how dare them? I am not done. Please let me know how I can get this information out to the public and to any other organization i.e. BBB, etc. Thanks for you time and please share with the media since they are giving them airtime, which totally gives the general public a sense that they are a fair company to deal with. How many complaints before the public gets to know the real Priceline?

You don't get what you think you're getting. I placed a bid for a 4-star hotel in downtown Las Vegas. When I paid and discovered where I was staying, it was a rundown, nasty hotel miles away from downtown. Under no stretch, if the imagination could, this hotel be considered 4-star. Worse, if I had booked directly with this "four star" hotel, I would have paid half what I did through Priceline. The bid process is fraudulent and I would advise you to stay away!

I made a bid of $120 for the hotels at Amsterdam Airport Schiphol (there are only 6). They gave me the worst of the 6 hotels, which you can get online for $126; and when you contact the hotel, they would give it to you for $110. I don't know what makes them think that this is some type of deal. The only one that got the "deal" was me. I guess their "price negotiation" was asleep! Last time: this stinks.

I was searching for airfares on Priceline and all of a sudden I received solicitation for the hotel. I just wanted to see the options for hotels. Priceline just went on and booked it without giving me a choice. I contacted them in 3 minutes to tell them it's a mistake, only to hear that they will not do anything to help me. I called Bank of America and they refused to block this transaction as well. I feel I was taken advantage of. They solicited my business and refused to help me.

I used the "name your own price" and chose areas in San Francisco and was booked a room in San Mateo, 30 minutes away from my chosen location. Now, I'm not able to cancel or possibly reschedule. We are forced to stay there or pay anyway. Priceline has just lost my business.

I made a hotel reservation on Priceline and got what was labeled a "special rate" with a cancellation policy of two days prior to check-in. Cancelling or modifying after two days prior meant forfeiting 1/2 the cost of the room. Check-in was Friday and I called the hotel to modify the reservation on Wednesday. The hotel told me I had to modify through Priceline since I made the reservation through them. I called Priceline and after waiting on hold for 20 minutes, they said that the last time to modify the reservation before Friday was 11:59 on Tuesday, not Wednesday, though certainly by this logic the room would have been available to me on Thursday at 11:59 and that is clearly not the case. Since it was already Wednesday, Priceline said I had lost 1/2 of my deposit.

I then went to the hotel website to discover that Priceline had not given me a "special rate." The rate was the same as the hotel advertised, but worse, had I made the reservation directly through the hotel there was no cancellation charge. The hotel offers a satisfaction guarantee and does not charge a cancellation or modification fee. So I called Priceline to complain about their deceptive advertising - they do not offer a special rate - and about the fact that they encumber their customers with fees that harm them rather than add value to the transaction. I was told that the agent could not transfer me to a manager and that my only alternative was to write to the corporate offices and complain to them.

I will dispute this charge with my credit card company as Priceline is committing fraud by misrepresenting their services as reduced cost while they are actually charging the same amount with worse terms than the hotels themselves. I will never use Priceline again. It is a company that is in business to damage consumers rather than create "deals" for them. This is a class actions suit waiting for an attorney.

I had to go visit a dying aunt in Florida on Sunday, April 22, 2012. I had planned to see her before she passed away. United Airways delayed a number of flights due to the weather, and I got into Ft. Lauderdale around 10:30. I took my Hertz Rent-A-Car (with its bogus $13 a day GPS) and went to the Ft. Lauderdale Beach Club. I drove up and was amazed. It was a dump.

There were no parking spaces. They were underwater. The huge pool and health club weren't there. The place was a tiny building, not the magnificent structure pictured on Priceline.com. And, now for the worst part, it's now 11 pm and I go to check in. I splashed through the puddles and walked inside the tiny office area. The man behind the counter did a search and told me that my name was not in their computer. I called Priceline, got stuck in voice mail hell, and finally got to talk to someone in Mexico, who tells me that they must have forgotten to fax the order to the hotel. Then, he transfers me to a "customer service" person who tells me to hold. At about midnight, he says that we're all set. I said can you upgrade me from this place? It's not like the photos and I didn't like my experience with the manager. He said that he did compensate me. He got me a room and hung up.

I cannot believe how bad this was. I will never use Priceline and will recommend that my nine million radio listeners on www.pmpnetwork.com do the same. What a fraudulent rip-off company!

Hotel charged additional $15 fee for stay, even if I paid in full for Priceline to bid.

I am still steaming mad over a room we booked through Priceline fall of 2010! I have not nor will ever use Priceline's services again. When I put my preference in for a 4 star hotel room, I was issued a room at Custer Days Inn in Custer, South Dakota. All one has to do is read the reviews to see that it was not even close to a 4 star hotel! Even now that it is supposedly renovated, the reviews are still icky. When we checked in (September), the Christmas lights were still up, the check-in area was messy from construction work, our room smelled like mold and mildew (many other customers reported the same in reviews), and the carpet was filthy! We left for a bit and decided that we could not stay at that hotel (especially with my sinus problems), so we came back and checked out.

We found a very nice 4 star hotel to stay in for about the same price! I called Priceline to ask for a refund since we could not use the room, but was told that we could not get one. So we paid $74.98 for a room we could not and did not use! I feel that Priceline misled us, we definitely were not given the quality of room we requested when there were some nice rooms available in the area! The room was not only disappointing, but could easily be a health risk!

On 4/10/12 I decided to check Priceline for an upgraded hotel for a trip my friends and I are taking to Chattanooga, TN soon. I already have reservations held at a 2-star hotel nearby, offering 2 double rooms/adjoining and free breakfast, at $55/night (have not canceled it yet). I made a bid on a 3-star hotel through Priceline, clicking on the amenities I needed/wanted - primary were double beds, breakfast and pool. I make a bid, it's accepted, and when I got the e-mail with the itinerary, it's 2 rooms with king beds, no breakfast, but did have a pool, for $59, plus an additional $114 in taxes. The other hotel, taxes were already included!

King bed is not acceptable - there are 4 people in each room! Grandmother, mother, 2 young kids! How can 4 of us sleep in the same bed? I immediately called Priceline and told them that this was unacceptable and that I want a refund or a change. They said no, there's nothing they can do, because I agreed to the terms. I told them that I never agreed to a king bed, I was never asked if I had children with me, or how many people would be in the room. It simply states on the agreement that rooms are based on 2 adults - we do have 2 adults in each room - no big deal, I thought! Customer service and customer support are a joke. They only say they can't help me, "sorry, you agreed". They will not give you a phone number of anyone who might be able to help. I told them that rules are made to be broken. That within 2 minutes of receiving my unacceptable itinerary, I placed a call to them, certainly they could assist me - No!

I called the hotel directly. They said since I booked through Priceline, they could not make any changes to the rooms. I explained my 4-person-per-room dilemma and was told, "Sorry, nothing we can do." Their suggestion: book an additional room! My husband and son-in-law are both in Afghanistan right now, and that is stressful enough for us, and to have to now deal with this - what we feel is a huge damper on our vacation plans - to reconnect with old friends from Missouri at a half-way spot, is adding insult to injury. I am kicking myself in the butt for even doing this. I had just seen a commercial on TV about it, so I thought, "Well, let's see, sounds nice." We never stay in upscale hotels due to the price, and thought maybe us girls could get a nice treat!

I have not canceled my other reservations at the cheaper hotel with all the amenities I want, as I have until the day before our due date to do this. I am so hoping that this can be resolved in a good way - but reading all the complaints about Priceline, I am having my doubts. What happened to customer satisfaction? If the amenities I requested were there, there would be no complaint - I got an excellent rate on a nice hotel. No complaints with that part. But I had no idea that they searched for what they felt like were my most important amenities -- of which I got none! Crazy! My daughter and I could bring an inflatable air mattress for the kids to sleep on, but what upsets me is that I feel like I am unfairly cheating our friends, who are on a limited income - by now having them have to pay for their breakfasts every day.

They have older boys who eat a lot! And also having to pay an additional $114 in taxes, that were included in the other hotel reservations I had told them about. My guilt is killing me, and I have not told them about this yet, hoping that I can talk to someone in person at Priceline corporate office and perhaps gets this rectified. "Support the Troops" should be extended to the troops' spouses at home too - this type of additional stress is just not necessary. I will never do the Priceline thing again! I would not recommend them to anyone traveling with more than just 2 people either. Paying more and getting less, in my opinion, is not worth it!

I had been trying to bid on a "name your own price" hotel for our stay in Chicago that wasn't taking place until September 2012. This was in March. I kept putting my bid in for downtown Chicago and of the Magnificent Mile or Streeterville only. First, I tried 60% off and it got denied. I kept trying by increasing my bid and still nothing. When they did get me a room, it was in the Medical District and was not a 3 1/2 star hotel at all. The rate is higher than what the hotel is offering. I tried calling them and told them that I did not mark that part on the map at all, but all I got was the runaround by the rep and then the supervisor who said that I had once tried that part a few days ago, so I must have wanted that. What? I told them yes, but after waiting my 24 hours and rebidding, I unmarked that area and had just the two I mentioned above.

As a "parting gift", they offered to give me a $50.00 off coupon for my next "name your own price", which I have never gotten and that was a month ago! I even tried to call the hotel and they were very sympathetic to my problem, but they said that Priceline does this to them all the time and there is nothing that they can do. They said that they have even had guest complain because the same thing happened to them (there is the same hotel company in Chicago, one downtown and one in the Medical District). Can this be legal? I am so upset and there is nothing I can do about it, but eat the money. I bought travel insurance so I guess I have to hope for a major "emergency" in order to get out of this room? Can't someone do something about them? That is illegal isn't it?

I accidentally booked a smoking room. When I got to the hotel, I found out my mistake and asked for a non-smoking room. They had none. Best Western, Anaheim would not allow me to cancel my reservation, Priceline said they would allow me to cancel my reservation if Best Western would allow me to cancel my reservation. I made it abundantly clear that I could not sleep in a smoking room as I would get nauseous and likely get a migraine (symptoms which occur if I am forced to smell cigarette smoke for an extensive amount of time). I made it abundantly clear that I would like to cancel my reservation and book elsewhere.

Best Western refused to cancel my room and allow me to book elsewhere. Best Western said they needed to fill the room for the night before allowing me to cancel. Waiting would have meant I would not know my fate until late into the evening. I had both Best Western front desk personnel and Priceline customer service on the phone with each other 2 times. Best Western told me it was my fault for booking through Priceline. Priceline said that it was Best Western's fault because they would not release the room.

I was stuck in the middle and forced to stay in a smoking room which: a.) had a stench; b.) I'm required that I leave the door and window open while in the room until we were ready to go to bed and then re-open at 6am the next morning when we awoke, and even then, the fresh air did not lessen the smell; c.) I'm required that I leave the window open all night so we could get some fresh air in. I have asked Best Western Corporate for a refund but they continue to say that because I booked through Priceline, that I have no rights.

I requested a price for a hotel in Kalamazoo, MI. Price quote was returned with an acceptable price; however after confirming the price, the location was in Portage, MI which is 20-30 mins away from Kalamazoo, MI. I immediately called customer service. Service rep was of no help at all. They stated there was nothing they could do. This is not acceptable. Are there no hotels in Kalamazoo, MI? I feel this is deceptive practices.

I book a 9 night stay at Crown Plaza Hotel, Cambridge UK with Priceline's Best Price Guarantee policy. I have booked with them many times in the past and they always honored their policy. This time, I found out with a couple of hours of booking that the Crown Plaza Hotel website offered the same room with full English breakfast for two at a slightly lower rate than I paid without the breakfast. The difference in price for the 9 days was around $500.00.

I contacted Priceline within 12 hours and they said they would not refund the difference. I tried over and over without any success other than a token $7.00 refund. It seems the bigger Priceline get, the more they abuse their customers. I booked in good faith and the Golden Law of treat others as we would like to be treated has no significance at Priceline. The public need to be protected from large corporate dishonesty. With their stock price of $750.00 a share, it seems their bottom line is all that matters. Shame on them!

I used Priceline for a hotel in Las Vegas. I saved only 14% when I could have saved more with my military discount. Priceline would not cancel my reservations even though when I was on hold, they promised 50% or more off a hotel price and even advertise big discounts. 14% is not even close to a big discount, barely a discount at all!

I started bidding for a hotel in Dallas, TX from $15. I was asked to increase the amounts. I did up to $51 and all got rejected. I felt something was wrong, so I tried in a new window. I got a deal at $56. If the bidding process went through correctly, I would've got the deal at about $30 or at least at $40 since the hotel's regular price was just $50. So I ended up bidding more because of the system error. What happened? The first customer service representative told me that he'd match the price to $50 and didn't even mention $25 refund for bidding for a higher price. But all was just a talk. He did nothing. So I called again and the second representative refunded me the price difference. But I'm still angry that I'm paying the whole price after naming my own price. I had to pay for their system error. They kept emphasizing the company's policies. They don't care about people.

I tried to get a reservation for a Salt Lake City airport for Friday, April 6th, checking out Saturday, April 7th. But I think my computer or the system saved my old preferences because I got the "name your own price" again. That led me to a Baymont Inn on 2080 W North Temple. I want to first explain that I personal hate the Priceline "name your own deal" because the last time I used it, I ended up on an apartment in an apartment complex and renting it. I called because it promised WIFI and peace and quite. I walked in to my room, I was upset. It was an apartment complex and was furious when I found out the people above me were having a party. I will never use the "name your own deal". It is not a good tool or saving whatsoever.

Now that I have explained that, why would I use that again? I would not. I know you guys have stated that you cannot cancel or change the reservation. I understand, that is not what I am asking. I was just wondering if I could get compensation for a room I wanted and would pay more. Remember, I am still paying for the room I never wanted. The gentleman I talked to stated he understood and could give me compensation, but he wanted to give me compensation for the "name your own price". As I have stated before, I do not want "name your own price" because of my earlier experience. I do not believe you should take apartments and turn them into hotel for one night, so the gentleman who was helping was not really helping. They made the situation worse by really being stupid (not to be mean), but if that is your customer service, your company has got some major issues especially nowadays when a lot of companies are going down.

I booked a hotel on Priceline for a hotel in Augusta and realized that there was the same hotel in Columbia, SC. I called within 20 minutes to see if I could transfer it to Columbia, SC, Kayla said that she could not do it because I agreed to no refund on cancellation. I told her that I am not cancelling it, I am transferring it. She said that she has no control over changing anything, that I would have to call the hotel and maybe they can do it.

I asked to speak to a supervisor and she said to me it doesn't matter if you talk to her, she will tell you the same thing. I told her that is not what I asked you, I asked for your supervisor. Sam (female) answered and told her what Kayla said and explained what I am requesting. She too said the same thing. So, I called the hotel and spoke to a Laquesa and she said that she could not modify my reservation and that I would have to call Priceline. Are you kidding me?! They said to call you. Okay, I called back and spoke to an Arlyn and she said the same thing. I asked if in my contract it says anything about transfer. She said I could not cancel, I said I don't want to cancel, I want to transfer.

I was finally fed up and asked for the corporate number. She said that they have an address, but no phone #. Are you kidding me?! You don't ever call your corporate office? I told her that it's okay and that I will go on the internet and get it. I called corporate and had to leave a message (of course). I will become a bug a boo until someone calls me or answers the phone. I will never, never use Priceline again.

I purchased a room at a nice hotel from Priceline. I did not receive a confirmation email at my Priceline registered email address and it was impossible to contact anyone at Priceline at the last minute. Needless to say, I did not get to use my hotel that was paid for. I called the hotel and explained, their response was that I purchased the room through a third party and they had nothing to do with it. Priceline said there is nothing that they can do. So I bought a black hole, which ain't good for crap! Once they have your money, they are done with you!

I just tried booking a hotel for this week through Priceline. I know the date I put in and it automatically put in the wrong date when the itinerary came up! I called a minute after this and tried to switch to the correct date and they would not help me. They want to charge you a fee that cost more than half of what the room costs. After going through Priceline for years, I will never go through them again. What an awful customer service. They are willing to lose customers over $25.00. Considering I work for the press, this is not good business at all. Sad.

My deaf academic bowl team worked hard to fund raise money for a competition at Gallaudet in Washington, DC. I put in a bid to match, but expected the Priceline to offer for final acceptance. Instead, they went ahead and charged my card. I called Priceline and explained my mistake. My students and I cannot fly at the time they reserved. We have no place to stay for the night. I explained my mistake and they told me they could not do anything about it except charge me $900 for cancellation or $180 to change the flights (which means I would have to pay another $500 for higher priced tickets!). My team just does not have the money! Even the superior refused to budge. I will never use Priceline again! They have no heart, no soul! They need to be investigated for tricking people into this kind of deal!

Priceline needs to be investigated again - I booked a hotel reservation because I received a promotional email for $25.00 off. I booked the trip, but did not get the discount. I called their outsourced customer call center in the Philippines and was told that it would take up to five days to apply the discount. When I called the next day to follow up, I was first hung up on, and then put on a very lengthy hold (ten minutes) to be told that I still had to wait up to five days. They refused to give me any corporate information and had to go online to obtain the contact in CT. They refused to cancel my reservations, so I had to dispute the charge with my bank. Yes, I welcome being contacted by an attorney regarding this matter.

Reserved a room in the wrong town by mistake: I called back within 3 minutes after I made the transaction to cancel and was told basically 'too bad so sad' and still charged my girlfriend's card -- oh and I was doing it for my girlfriend who was driving back to Fernley from Las Vegas. After her family did show up to an ashes ceremony, in which she had just drove too, all in the same day, thus, causing a split up/break up, numerous fighting and headaches etc. Thanks a lot Priceline, for everything!

Priceline basically did to me what they did to everyone else on here. I did the bidding, they substituted a hotel that was not 4 star or above. I called and they kept repeating that their policy is stated on the contract page. I told them I read their policy and nowhere did I understand that I would get something other than what I was bidding for. Also, they place things on the bidding page that is confusing and would lead a reasonable person to an undesired outcome. Please do not use Priceline and also file a complaint about them with the FTC. They have been investigated before by the FTC for misleading advertising practices. If the FTC gets enough complaints from consumers regarding the same bad faith actions that everyone on this site has experienced, Priceline could get investigated again and maybe the customer can get some protection from their thieving ways.

I entered my information to name my own price for a 3-star hotel in Napa Valley. I "won" my bid, but it is a 1-star hotel. I would never request or stay in a 1-star hotel. I checked consumer reviews online and learned the hotel is dirty, moldy and generally disgusting. I called Priceline within minutes to have that removed and re-bid.

First of all, it appears that customer service is in India, due to the static on the line and the accents the representatives have. Great! They told me they could only refund one night and would charge me full price for the second night. After arguing for a minute, the rep told me that he could reduce that fee to $25. I still refused and asked to speak to a supervisor. He continued to tell me that that was the policy, but finally put me on hold for a supervisor. Hold lasted for 10 minutes. The supervisor also told me they would charge me for a full night's stay, but explained that they would only charge me the $25 fee if I rebooked this reservation through Priceline! I told her if they wouldn't refund the full amount with no fee, I would never book through them again. And apparently that's okay with them.

The boxes below this comment box ask if I want an attorney to contact me; I do, if that helps with a class-action suit.

We had booked a hotel reservation with Priceline. I didn't realize it was Priceline as I was on a site called Official Pet Hotels. Due to 75 mph winds, we won't be leaving Palm Desert on Sat., and have contacted our hotel to change the date of our arrival from the 17th to the 20th. No problem. Now I find out that Priceline won't let them change the dates. So, we've already paid for the 17th and now we have to pay for the 20th as well. The insurance I purchased won't cover this as there is no travel advisory against driving during the date we were to leave.

There is a travel advisory. It just doesn't say "Don't Drive". We're out $97.97 and not happy about it. I'm a 62 yr. old woman driving with my husband, who is a heart patient and doesn't drive and our large dog and don't know if I could handle being hit by a 75 mile an hour gust. It's not like I'm cancelling the reservation, just moving it to another date. From now on I will contact every hotel or airline directly. An expensive lesson has been learned today.

I used the "Name Your Own Price" feature on Priceline to book a 3+ star hotel in Las Vegas in 11/11. The confirmation I received from Priceline was for a 3+ star room in the Palace Station Hotel on 3/10/12 - 3/11/12. The rooms in Palace Station hotel are separated in two sections. The newly remodeled rooms in the "tower" section are rated at 3.4 stars. However, the rooms in the "courtyard" section are shower-only rooms. Customers who stayed in these rooms only give them an average rating of 1+ star.

Since the bid I entered in Priceline was for a 3+ star room, it is obvious that I should get a room in the tower section. Yet on the evening of 3/8, around 8:00PM, I received a call from a Priceline representative informing me that Palace Station Hotel was overbooked and that we will only be able to get a room in the courtyard section. To offset the price difference, they offered us 2 free breakfasts for each night we stay.

Since 3/10/12 is the Saturday before spring break, all the hotels in Las Vegas have raised their rates 100+% the normal price by now. It was close to impossible for me to find a good hotel at a reasonable price less than 2 days before we depart for our trip. Hopelessly, I called Priceline back and told them it was unreasonable for them to force me to accept a hotel room which is not ranked at the same level as what I bid for.

As a consequence of this unethical practice by Priceline, I am forced to make a reservation for a different hotel which is 12 miles away from Las Vegas and at a much higher rate than I could otherwise get if I could book earlier. I also lost the time I wasted talking to Priceline and the time I took to look for a new hotel. I did learn a valuable lesson though, which is to never to book anything through Priceline again!

I used the name-your-own-price feature on Priceline. What Priceline does not disclose is that they will try to sell you either a higher rate than the hotel itself offers or a rate at a very low discount (all the while presenting your savings as "up to 60%"). They are acting for their hotels listed to get them the best rate at your expense, and they likely will place you in an area where you don't intend to stay.

I booked for three nights in Fort Lauderdale. "North." The hotel they placed me at was in Tamarac. The hotel website says "Conveniently located 15 miles from Fort Lauderdale." I bid $85 per night. When the confirmation arrived, I was told I'd saved "34%." On Priceline's own website for booking this hotel, the rate was $94. This is a discount of 10.4%. In addition, a hidden 4.75% fee (not itemized and rolled into the tax amount) was also charged bringing the actual discount rate down to 5.65%.

They are not seeking to get you "up to 60% off." Priceline tries to sell you the highest rate, sometimes even more than the hotel is charging on their own website. They refuse to give refunds and ignore state consumer protection and contract law.

Priceline claimed I saved $135. I saved 12.98 cents to be in an area far from where I wanted to be, based upon their useless map which had almost no street detail and placed the number location in the farthest easternmost point of the area (making it appear you were in town) when they actually place you in the farthest westernmost point away from where it appears you're going to be on the map. The map doesn't show the "shaded area," until it is expanded which you look at when you've been booked far from the area presented by their number identifying Fort Lauderdale "North."

I've been a customer of Priceline for 12 years. Never again. Deceptive, misleading business practices employing bait and switch, false claims of savings, and hidden fees. Priceline only works for their own benefit and for their hotel travel partners. I'm in CA; we have consumer protection laws and contract law that allows cancellation with notice (72 hours), whether the Priceline contract says so or not. The business practices of Priceline are dishonest, misleading, and deceptive. They are ripe for a class-action lawsuit.

I was diagnosed with heart failure and breast cancer last week. My husband is flying in from Ireland on April 10. I went to Priceline to make reservations for hotel. When confirmation came in, there was a rental car offer in the body of the email, so I clicked on it to accept. The confirmation came back at an airport 65 miles from both my home and the hotel. Unfortunately, because of what is going on in my life and the meds I am taking, I inadvertently put the wrong date in April 9 on the hotel reservation.

I called Priceline and explained the situation. They refused to do anything but cancel my reservations for a fee equal to that of the entire charge. The fee turned out to be the entire charge. Basically, I am out my last 150 dollars for what should be a simple act of customer service. Their script is crazy, you can't talk to their partners, who are more than happy to accommodate, but whose hands are tied because of Priceline's shoddy business practice.

Priceline is the issue. They stand in the way of professional customer service of their partners. I attempted to change my reservations instantly and was denied outright. I do want an attorney to contact me.

I selected Panama Beach and ended up with hotel 20 miles inland. They advertised the savings to be $30 per night. I checked with my American Express and my AmEx price was actually less expensive if I had booked through AmEx Travel! I ended up needing to cancel and that is a PL policy violation. Forget about it. Your whole family can die and you're still on hook. After several calls to India, I gave up. I'll be paying $600 for a four-night stay at Holiday Inn Select in Panama City this spring break and it will be vacant (doubt it!).

Priceline - I booked a hotel through Priceline.com. As soon as I received the email, I realized it was not what I had booked. I called them at their Priceline customer service number 1-800-657-9168 to let them know it was a mistake and they would not help me. I can't believe that because I made a mistake, it is going to cost me $639.18. I called the hotel who was willing to work with me, but needed Priceline to give them a call. They supposedly called them, but needed to wait till Monday. In the meantime, I had to book another hotel that had the right rooms I needed. I feel that Priceline is giving me the runaround and not trying to assist me.

So I booked a hotel for 3/10/2012 - 3/12/2012, or at least I thought I did. I entered those dates, confirmed the dates, initialed for those dates and confirmed again for those dates. I got a confirmation email moments later saying that apparently I was going to be staying at the hotel from 3/17/2012 - 3/19/2012. To make sure this was just an email error, I sent a note to customer service just asking why my email was for the wrong dates. I then received an answer stating that I had booked for 3/17-3/19 and that if I needed to change the dates I would have to pay a $68 cancellation fee and rebook at what will most likely be a more expensive location on the correct dates.

I replied asking them why I had to pay the fee when I booked the 10th - 12th in the first place, and received a second scripted response stating that I needed to look at my confirmation page when I initialed (which I confirmed was 3/10-3/12 when I put in my initials). They are continuously refusing to deal with me. It got to the point where customer service was getting incredibly repetitive so I decided to send a note to tech services where hopefully I'll land a response from someone who is in this country and won't be reading answers out of a script book.

Priceline accepted an offer for a one-night stay. Their screen popped up and said, "Extend your stay for the same rate." When I decided to take them up on the offer, the offer was not valid and they asked for more money!

Right before attending a conference, I did a great deal of research to book a hotel in walking distance of the conference site. I placed a phone call to the adjacent hotel to inquire about parking fees, etc. On Priceline, I saw the name of the hotel in big blue letters and moved forward to book the hotel. I entered my initials to confirm, yet when I saw the confirmation page, Priceline booked the wrong hotel. Horrified, I did a bit of research. I have booked with Priceline a number of times and have not had difficulty. When I viewed the issue, I discovered the hotel booked was in a similar price range, yet in a different side of town and with a different name. I called Priceline to tell them about the error and request a transfer.

As the price range was quite similar, and I called immediately, I did not anticipate a problem. However, Priceline did not accept my statement of browser/company fraud. When a requested hotel is not booked properly i.e. in the same price range, yet incorrect neighborhood, and the customer calls within a minute of improper booking, there is a problem. When a customer asks for a transfer and not a cancellation within a minute of booking, I believe provisions should be made excluding an additional $115 fee they requested. This is not the first issue I have had with Priceline, yet it is the first time I have called.

The other time I paid Priceline for services not received was a month earlier when I prepaid for shuttle services in Hawaii. I printed out my paperwork and called the number they posted in advance yet could never receive a person via multiple phone calls. When I asked the shuttle services in Hawaii for assistance (and showed them my paperwork), they were clueless. I called repeatedly the number Priceline gave repeatedly, yet never received a response. When I came back from Hawaii, I was so excited about my trip, I did not take the time to contact Priceline. Now, less than a month later, I am experiencing another issue of blatant fraud. If Priceline will continue to consistently misrepresent their company and take customer's money improperly, I will stop using their company. Unfortunately, I am quite disappointed by a company I have frequently recommended to others.

This week, I requested a 4 star deluxe accommodation via Priceline.com. They showed me the 4 available options, and the average prices. I submitted my bid, they accepted my bid, and switched me into a less than 3-star property. They then proclaimed that it was their right to put me into any property of their choice. This is wrong, and I am very upset. The bill is over $1,000.00 They are wrong and unethical in their approach.

I booked the name your price deal. It turns out that yeah, they took the deal, and it is in stone, but they don't tell you without you doing a lot of advance research, and that they will not promise you beds. I am traveling with another man on business. We thought we would upgrade our hotel, and tried Priceline name a price. Beware. The trip is in a few days. I've made numerous calls to the hotel and Priceline, but they fall on deaf ears. I will either: a) get two beds, b) be asked to snuggle with a fellow traveler by the hotel and Priceline, or c) eat more than $300, and be forced to find another hotel late at night upon arrival. Travelocity is looking so much better right now.

I was booking a hotel in Manhattan for college visits with my daughter. When I entered my payment and hit submit, I was bounced out of Priceline. I logged back in and checked my itinerary and no booking was displayed. I had no booking number to use as reference when I called and for automated system. I made a second attempt at booking and was successful (received confirmation and it shows up on my itinerary).

Three days prior to my trip, I noticed a hotel charge with different name on my credit card statement. After checking into it, I realized I had two hotels booked for the same 4 day trip! I immediately called Priceline to cancel one of the reservations and they said the Hotel had to approve. I called the hotel manager at the hotel and he indicated that he would refund if Priceline confirmed the double booking was an error. I spoke to Priceline again and they said they would need to speak to the hotel manager themselves. I gave them the manager's number and received an email stating that the manager refused to let me out of paying for the other hotel in full. The hotel manager claims that Priceline indicated it was my error and no refund should be permitted.

So Priceline seems to have a vested interest in refusing refunds? I asked to speak to a supervisor and was denied several times. After talking to Eve, Jack, Jane and others at Booking.com (their partner site) I believe that Priceline makes a business of benefitting from computer and customer errors. When I point out that one of the bookings never has shown up on my itinerary, they claim I did something wrong! I got it right enough for them to take my money!

I bid my own Price on Priceline.com, so much for the 60% savings. I bid for reservation at a 4-star hotel. Offer was rejected. Pop-up suggested increasing my bid to $93.00 and sure enough my bid was accepted.

Once I knew the hotel I was staying, I went to their webpage for their phone number. Immediately, I notice the hotel was advertising a lower rate than my adjusted accepted bid. I called to verify my reservation to learn there was a $29.00 plus tax per night parking fee. Further discussion I learned the hotel's lower advertised rate included free parking.

I contacted Priceline to explain higher rate plus parking fee, they were friendly but sorry. In bullet 4 of the acceptance page they state, "I am responsible for all other hotel fees." When staying at 4-star hotel, I never expected there would a 31% charge to park the car. Seems Priceline doesn't really make that information know up front. They choose to hide it in a page they know is never read.

When talking with the hotel, they suggested I cancel my Priceline Reservation and book directly through them. Taking about insult to injury, Priceline doesn't cancel. I have been a long time user of Priceline, rather, I was a long time user of Priceline.

With all the being said, the hotel I will be staying at has a 7.6% satisfaction rating using Priceline standards. With other sites, the reviews include horror stories. With that being said, a hotel with Pricelines chosen reviews, 24% dissatisfied Priceline customer still gets Pricelines 4-star rating.

I attempted to "name my price" on a semi-luxury hotel room in San Francisco for Valentine's Day weekend. I selected a 4-star hotel but instead Priceline downgraded me to a 3.5 business-traveler hotel with very basic amenities and no king beds. I called Priceline because I felt the downgrade was unacceptable when I specifically requested a 4-star rating. They told me that when selecting 4-star it could mean that you receive between a 5 and 3.5 rating. Their contract page states the following:

"If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested."

Despite this I was not given a refund or offered an upgrade. Now my boyfriend and I will be spending Valentine's Day weekend in a less than desirable hotel, sleeping in cramped queen bed. Not the weekend of luxury and romance I was planning for. Buyer, beware!

Through Priceline, I booked two rooms, each with two beds, at the Fairmont Hotel in Arnold Missouri. When I got to the hotel, they wanted to give us two rooms, with only one bed each. This was not enough to accommodate our party of six. We were forced to go across the street to a nearby hotel. I promptly called, and requested a refund, and was refused.

I asked to speak to a manager. When he came on the line, he identified himself as "Jack". I requested for his last name, and was told that he was not allowed to give me another name. I asked if I was speaking to someone in the United States of America, and he said no. I requested repeatedly to be transferred to someone in the United States, and he adamantly said "no" each time. In addition, he kept asking me if I read the contract, and understood that Priceline does not give refunds. I said that I did, but that they did not live up to their side of the bargain by providing the stated rooms. "It does not matter," he said, "it says in the contract that we do not give refunds". This went on for at least ten minutes, while I had my sister contact Visa on her cellphone. I kept requesting to be transferred to someone in the United States, and he kept refusing to connect me. He said that I should hang up and call the toll free number again. I refused, and told him it was his job to connect me, but he just kept telling me that the contract states that Priceline does not give refunds.

My sister gave me the other phone with a representative from Visa named "Gus", who was speaking to me from Florida. At this time, "Jack" from Priceline, hung up on me. As "Gus" from Visa was explaining to me the dispute procedure for the charge "Jack" called me back and insisted he did not hang up on me. I told "Jack" that I had reported his company's behavior to Visa, and would be disputing the charge. He then told me that he was happy to have helped me, and I should have a good day. I told him that he had not been any help at all, and that he should not be pleased with the lack of service he had provided me. Now, I can only wait until the charge appears on my Visa statement to dispute it.

I have frequently used Priceline for the same area for which I was looking Ft. Lauderdale N. I had always gotten hotels in the Cypress Creek area. Imagine my surprise when I found I had a hotel in Tamarac. I did look at their map and found that Ft. L. North extends all the way west to St. Road 7, so technically, I was within their area. However, the price I paid to Priceline plus the Priceline service fee was only $1 or $2 less than I could have booked that hotel for with an ordinary service (I used the name your own price mechanism which trumpets that you save up to 60%). There was not even a 1% savings.

Finally, the 2 and -star hotel I got may be called a 2 and 1/2 star but it is very inferior. In fact, the month before, guests complained on Trip Advisor that their luggage had been broken into in their room, people were smoking drugs at the hotel, the back door to the hotel was broken so there was no security from the parking lot, and etc. This is what I would expect from a 1 star hotel, not 2 -stars. I tried talking to Priceline but got nowhere.

I went online to secure a nice safe and clean hotel in a certain geographical area. I put my bid in and to my surprise I found out that the hotel they were sending me to wasn't in the area they were claiming it was. Houston is a huge city and it can be very difficult to navigate in both morning and evening traffic. I wanted to stay in an area that would be conducive to me arriving to work on time, and then back to hotel at a reasonable hour. I wanted to stay in NW Houston, Cy-Fair, or Willowbrook and clicked on these areas, but I ended up being placed in a Dive-motel on Hwy 45, 2 exits from Spring! The motel as well as Hwy45 are in North Houston, miles and miles away from NW Houston. They claim 45N is in North West Houston, but it isn't! Why are they allowed to do this? Well, I was told because on the map--that no one looks at--says it is. I feel this is false advertisement. If you say a hotel is in a particular location, it should be there.

This hotel has a rate of $210.00 for a week and I paid $410.00! I cannot express how upset I am right now. I would have never pulled up to that hotel for any reason! Being trapped in after spending your money and told there are no changes or refunds is crazy. I thought in America you are supposed to get what you've paid for, and I paid for a Hotel in NW Houston!

Priceline and the hotel charged me for the same night stay. Priceline refused to resolve the issue, or allow me to speak with someone at Priceline to get the issues resolved. If you must use one of these "deal" sites, use Hotwire. They will refund you, or give you credit, when either they, or the hotel makes a mistake. Priceline takes no responsibility for errors on the part of them, or their hotel partners. I gave Priceline several opportunities to fix the error, and they only gave me a physical address to write to, in order to escalate the issue. I was out of the cost of the hotel room, as I was double charged.

Priceline's calculations for a median retail price for a hotel listed on their "name your own price" webpage are deceptive, inaccurate and misleading. I used Priceline to book a hotel in Key West, Florida. Juggling a baby in my lap and a two year old on my knee, I went to the "name your own price" webpage. Hoping for one of those 60% off deals that is posted on the website, I proceeded to book my vacation. I chose where I wanted to stay "Key West" and the star level of my hotel, "resort". I was then ready to name my own price. To the right of the entry box is a yellow square that reads "median retail price for a resort hotel in the areas selected is $579". I based my price on the $579 and entered $275. That price was not accepted. I quickly tried to enter my next higher price of $300. That was accepted! But it was in Key Largo. Oops! Somehow when I made the second entry of $300, I also searched both Key West and Key Largo.

After 3 failed phone calls to customer service (in the Philippines) to help a partly distracted mom try to get her trip changed to Key West, I realized my error would not be changed. Instead, I began to investigate how I made the mistake in the first place. So, I went back to the website and saw that if I included both Key Largo and Key West in my search, there were in fact 3 Resorts possible. Adding the three available resorts together $579 (in Key West), $334 + $379 (in Key Largo) I came up with a median price of $432. However the yellow box still reads the "median retail price for a resort hotel in the areas selected is $579".

When it was just Key West selected the median price was $579. With both Key West and Key Largo selected the median is still $579. How could I attempt to get 60% off if I didn't start with an accurate median? That is clearly inaccurate and misleading. If the yellow box had changed to reflect the actual median of $432, I would have lowered my "name your own price" to $200 (and with the number change, I might have even noticed my Key Largo error).

After getting nowhere with customer service in the Philippines, I called the headquarters in Connecticut. The Senior VP of customer relations, Lisa G. passed my voicemail to Steve in her department. Steve called to tell me he could not cancel my trip because they might lose their contract with Marriott if he did. He also told me that a median and average are different and $579 was indeed the median at the time I booked. He insisted that the price of the hotel they booked for me changed from $579 when I booked to $334 four hours later. I am 100% sure he is wrong. In addition, I called the hotel directly and the prices for rooms were $319 and wouldn't have changed so drastically in 4 hours! I tried the same search several times after my conversation with Steve and the box always read $579 with Key West alone and with both Key West & Key Largo checked. The calculation is inaccurate and deceptive!

To collect on Priceline's Guaranteed Lowest Price, I phoned Priceline's website. The representative said she could not find a lower price at the hotel I booked. I told her "That's because it's a small hotel (Authors, in Key West, FL), and each room is a different rate." I specified the room I booked, and told her she wouldn't find it available because I had just booked it on Priceline!

I printed the less expensive site's offering (easytobook.com) and said I could supply that as proof. She refused. So, I sent my proof to Teddi ** at Priceline's Executive Offices, also inviting her to call Authors of Key West to confirm what I said was true. She said she couldn't open my PDF attachment. I offered to fax it to her. She did not address my offer. Three times I received the form/standard refusal e-mail. Heed the preponderance of negative reviews on Priceline. Priceline is a scam outfit that does not make good on their promises.

DIDO on complaint posted on 12/20/11. Wish we have read this prior to.

We have also used Priceline.com on several occasions. Tonight, our bid returned a hotel outside of the area suggested. We immediately contacted Priceline and talked to agents who would not allow us to cancel, substitute or even pay more to move our hotel back to the requested area. We were even willing to just pay the retail price if necessary to be in the desired area.

We were told that we could not appeal to any managers beyond the two agents we talked to but that we could write to headquarters - 800 Connnecticut Ave, Norwalk CT 06854. This experience was very deceiving.

I have used Priceline.com many times. In this particular instance, I chose a hotel that was described to be in an area that it wasn't in. In fact, it was several miles from the stated location. After contacting Priceline, they would not allow me to cancel or substitute another hotel in the area that was described on their site. Basically, they misrepresented the location of the hotel on their website. I contacted their customer service department and I was told I could not change my reservation because it was restricted. In addition, I was told I couldn't appeal to anyone else other than writing a letter to their company headquarters.

I booked a hotel reservation on Priceline and as this is a credit card I hardly ever use, I was suspect when 2 days later I was called by my bank with suspicious activity on my account. I know that it had to be someone from Priceline who might be stealing credit card information as I have not used this card since September. It has now been canceled and a police report filed. When I called Priceline, they acted as though they didn't care, had no security department to speak to, wouldn't give their name and wouldn't let me speak to a manager. All I was trying to do was protect the public, as many people may not be able to pinpoint where their card number was stolen from, but Priceline doesn't seem to care.

I used to use Priceline when I traveled, but never again. I attempted to book a room with a hotel, 3 separate times, only to have the site tell me it was a no go. I figure,d maybe I input something wrong. My fiance told me to use Kayak, which went through without a hitch. I checked my account the following day to find out that Priceline is tying up funds, 3 different times! Of course you cannot contact a live person, so I contacted my bank to see the best alternative.

If Priceline does charge me 3 times, for the same room, on the same day, then I am putting a hold on my account, putting in a dispute, and emailing as many people as I can, about this unfair business practice. Use Kayak if you can. It is so much better, and there was not a headache at all.

My company made a reservation in Stamford for a secure hotel in Stamford through Priceline. This is for one of our candidates. There was no indication on Priceline that this hotel is in the middle of the highest crime area in Stamford. Upon review and after reading about the crimes today in the local paper in and around this hotel, we asked that Priceline cancel the reservation due to criminal activity. They have refused (Ceasar) and we are not booking any more travel through Priceline.

Priceline rejected an initial bid for a 'name your own price' room, and suggested that we might try broadening the search. Only a list of areas was presented without a map. We selected an area that is very close. The booking went through, but was for an area 1/2 an hour away. Priceline's customer support wouldn't budge, even though we called within minutes to explain their mistake. Priceline created an invalid contract, as it didn't provide proper consideration. Any reasonable person would have expected that this request would have been fulfilled in the indicated area, not 1/2 an hour away.

They advertise save 60% off if you name your own price. We did and received $15 off a normally $59 dollar room, hardly a 60% saving and then we're placed in a motel that's far from being in a safe area and they have no security. The room is what I would expect from the $29.95 motels in towns where there aren't any other options. Run down and unsafe. 5 nights of no sleep watching our Harley out the window coming our way since there are no refunds.

We have been traveling constantly for over two years, staying in more than 100 rooms over that time. We know what to expect for our dollar since there are times and towns when you have no choice but the $29.95 room. I will never use priceline ever again.

We booked a hotel with Priceline and my credit card was charged. The hotel did not receive the confirmation from Priceline so they charged me again (at a 20% lower rate! Will Priceline honor their low price guarantee (doubtful since they don't respond to any customers) The email confirmed that we received said "no content" apparent computer glitch at Priceline?

I contacted Priceline on the same day by phone at 800-774-2354. The agent was very rushed and a bit clueless but said that he would follow-up and we would get an email response resolution. One week and nothing. (FYI: I asked another hotel about the problem and was told that they often do not receive confirmations from Priceline before the guest arrives and sometimes after the guest departs.) Priceline doesn't seem to care about their service or the quality of their operation. It's a good service unless you have a problem. If you have a problem, it's a huge hassle. Nothing was resolved so far. I'm still trying to contact Priceline again and filed a credit card dispute for the duplicate charges.

I encountered a similar problem to another one of your filed complaints. The hotel room for up to 2 adults does not include infants or small children. Since we travel in a family with 2 adults and small children, I thought that this applied which it did not. The hotel only allows 2 occupants per room. We were told to contact Priceline and book a second room. Priceline guarantees the lowest rates, but that only applies to rates from similar websites.

When I spoke with the hotel staff, they told me their daily rate was $38 even though my Priceline price was $56. Why would I book a second room through Priceline, when it was lower to go through the hotel? I called the hotel and was informed that Priceline books a queen sized smoking room. Priceline states that it tries to book non-smoking rooms. Not true. When the option for a non smoking room was available, it was not even requested. Customer service is extremely difficult to talk with at Priceline and they I was on hold for 20 minutes. They do not make any changes no matter how high up you go. I was told that the supervisor I spoke with was the highest up I could go and I could not make any changes to my reservation. What I would have liked to do is since I have to pay $120, I would have preferred to put in a bid on a higher rated motel that has non-smoking rooms and accommodates families.

They booked me in a hotel that was under severe reconstruction due to flooding. It was dangerous, smelly, dark, concrete broken floors, nails sticking out of the walls in public areas. In the workout room, the TV was taken out. The insulation exposed no walls, just plastic and dust that flew up on you when you try to run, and the machine created wind. No a/c. The internet was supposed to be at a table to sit and use. It was on the edge of the front desk where it could just fall and you could not really use. There were holes in the floor, the smell was horrible, moist, mold.

Priceline was aware of the hotel condition and still advertised it as a normal, beautiful dwelling. They have since taken many complaints off their site.

I went online to book a hotel reservation through Priceline. I went on the website and put in my credit card information to book a room in Florida. After I put in my credit card information and was told that the reservation was "confirmed", I read a statement that says the reservation would accommodate up to 2 adults and any changes need to be coordinated through the hotel. There should have been information on the home page that lets you know that the reservations were only for two adults. I have a family. If I rebook at another location, I'll lose my money. If not, the room might not be big enough for all 4 of us. Either that or the hotel may charge me for my kids up to the full amount of the room or more.

Booked a room through Priceline at a B&B (Henderson Castle) in Kalamazoo, MI. The price was $10 cheaper than booking through the B&B directly, I've never used Priceline before. We arrived on 10/8 and we were told that they do not deal with Priceline. The B&B was booked and they were sorry.

The B&B had others booked through Priceline before and they, too, were refused.

I decided to do a bid on 'Name your own hotel price' on Priceline and booked under my husband's name. It's clearly advertised as 'Save up to 60% of hotels'. The stay was a five night stay from October 30 to November 4. I erred and clicked on a 4-star hotel instead of 5 stars. After I received a confirmation, I contacted Priceline, which stated they would refund the amount minus a cancellation fee of $228.46 and $25.00 change fee. The total amount charged was $1,142.30 but only $913.84 was refunded. Coincidentally, I happened to see the same hotel room via the hotel website online within 2 minutes of knowing my 'Name your own price hotel', with a total stay costing $947.45.

Priceline should not serve tall claims to customers about 'saving up to 60% of hotel room price' with 'Name your own price hotels' if the rooms they offer are $195.00 more than the price at the hotel's direct website. I appreciate them refunding the partial amount but would really respect the company if they refund the cancellation and change fee amount considering the wrong advertising and misleading customers. Consumers visit their website to try and save money, not to spend more!

I searched the web for hotels in Charleston, SC. I located a Courtyard by Marriott in downtown Charleston and selected price from the website. The link took me to Priceline and offered what I thought was a good deal. So, I booked it only to find out that it was a different Courtland in Charleston, not the one downtown. Realizing the error, I called Priceline literally 2 minutes later. They were unwilling to make the change. I checked the hotel and found the same room for $10 a day less than Priceline's price. Priceline's website also implied that their negotiations obtained free internet and parking. Upon checking the hotel website, I discovered that the hotel provides both of these as part of its amenities.

I bid $80 and was charged $113, not including tax. Priceline guarantees 40% off the published rate. The rate for the hotel is $89-$129 all year at the Holiday Inn Express and Suites. I could have gotten a cheaper price by calling directly, not to mention that the location is inconvenient. Priceline charged me more than my bid. I consider this fraud. I had to pay more than I can afford or expected to pay based on their 40% less than published price guarantee.

I was given a motel room in an area that I didn't specify. They swore I clicked 3 other areas, but I didn't. I didn't want to cancel. I was not rude in anyway, though I was peeved because this motel is 20 miles out of my way and they were insisting that I clicked other areas. It's only 15 extra minutes from the city I chose. But the point is they insist that I'm lying. And they will not change anything due to their strict cancellation policy. What happened to good customer service? I'm angry. I am very dissatisfied. This problem could be resolved by switching my reservations to my selected destination in the first place. I also have witnesses. The site was slow. I'm not calling anyone a liar. I'm merely telling you that the only area in DC I wanted a room in was downtown!

I filed complain a few days ago about Priceline. I made a mistake in booking a hotel supposedly for Christmas with dates of Dec. 21 to Dec. 27. Instead, I made a reservation from Sept. 21 to Sept. 27. I begged them to change the date and am willing to pay more to compensate the hotel but all was in vain.

Now I would like to withdraw my complaint because yesterday, I received e-mail from Ala Moana Hotel and they persuaded Priceline to give me refund. Today, Priceline informed me that they gave me a refund of 5 out of the 6 days I tried to book.

I am really happy with the result. Now I believe that there are wonderful people in the world indeed.

I booked a hotel room for $100 with Priceline at a Quality Inn. Quality Inn gave me a receipt for $70. I called Priceline and they confirmed that if I called the hotel directly, I would have only paid $70. What a scam!

I made a mistake on Sept. 21, 2011, 9 p.m., when I bid a hotel from Priceline.

I intended to book a Hawaii Hotel from Dec. 21 to Dec. 27. I must have typed it wrong, the date showed confirmation was on Sept. 21 to Sept. 27. It cost a total of 694.26 USD. I did not notice it.

On Sept. 22, I sent an e-mail to Ala Moana Hotel, asking confirmation, saying check-in Dec. 21 and check-out Dec. 27. Hotel pointed out the wrong date. I immediately contacted Priceline and hotel. I am willing to compensate hotel and offering regular price, hoping they can change the date for me. I begged them to show good heart and grand exception for us. From Internet, I found that in the past, Priceline did grant other customer when he/she bid hotel with wrong date. Here is the link: http://forums.redflagdeals.com/cancel-priceline-deal-602110/

Priceline says no because my check-in date has passed. Considering the time I bid, it is impossible the date has not passed.

We did not get any service from hotel. I am willing to compensate for the hotel. Why won't they take consideration? Is it only money that mattered in this business?

When I booked the hotel, I accidentally made it for the wrong date. I made it for August 27-28, 2011 instead of the following week. When I called the hotel to confirm the date, that was when I found out my mistake. But by then, it was too late to cancel the room. I tried to explain to Priceline what happened. And why would I book a hotel room by the Jersey shore with a hurricane approaching the coastline? Like robots and not caring, all they said was it wasn't their policy to refund. My credit card won't help either, saying it was my fault and not the merchant's fault.

We were booked a hotel room in Santa Fe, NM and the room we were reserved in was not cleaned. The bed was not made, and worst of all in March, NM at night is very cold and the room had zero heat and we were cold as ** in a used bed. This is a terrible experience.

Priceline advertised two-night free hotel stay if a cruise of over 5 days was booked with them. After booking a 9-day cruise, they sent me a voucher for $140 for two nights (less $60 for processing). This is deceptive advertising. They should state that they will provide a voucher for $70 per night and not offer a "free" hotel stay. Finally, they did not have any hotels in the city where my cruise began - Copenhagen Denmark.

I booked our hotel reservation online for our trip to Montreal, Canada, through Priceline.com. The site said that it's the best rate and it comes with no cancellation/no refund policy. I paid $405.78 USD for three nights stay.

When we got to the hotel, Best Western Brossard, I showed them the reservation receipt but the receptionist said that they have only the authorization to reserve so I still have to pay for our three nights stay. I paid another $328 CAD, which is cheaper than what I paid at priceline, believing that Priceline just hold my account like a security deposit. When I got my credit card bills, I found out that I got charges for both priceline and the hotel plus foreign transaction charges since I used my credit card in another country.

I'm asking Priceline a refund of 405.78 since I already paid the hotel but they refused and told me that the hotel will refund me instead. It is not my fault if Priceline and the hotel have a disconnect with their transaction but they should compensate me for the trouble they have caused. All I want is a refund of $405.78. They make me believe that I got the best rate when in fact Priceline is more expensive.

I paid for "one of the three remaining top floor rooms with two queen beds" at the Boston Radisson and received a confirmation. However, upon check-in, I was told that our reservation mentioned nothing about a room on the top floor. Priceline staff repeatedly say that they are sorry for our disappointment, and nothing more.

I shopped Priceline online, for the first time, to book a hotel room at the Ramada Inn in Ruidos, NM. We were quoted $99 a night for two nights, for a total of $219.56 with taxes and fees. When we checked out, the hotel statement showed $78.21 per night for a total of $176.16. We were there for a softball tournament so I asked other players what they paid. They called the hotel directly and got the $78 a night. Priceline said they were sorry and that they would refund us $50 on future hotel services to be used at $10 per night. The customer service said they would send me an email with the coupon. I told them to either refund me the $43.40 or keep their coupon because I would never use their services again. I do not trust them. Of course, like every other complaint that I have read, they do not care about you or your problem. No refunds! Before you book your next hotel stay through them, call the hotel first to check their rates. If you don't, you just might get ripped off by priceline.com.

Beware! Priceline is terrible and could care less about their customers' well-being! I found out that the hotel they gave me has bed bugs, and when I called them, they read to me from their script, like I'm an idiot, about not being able to change my reservation. Really? Oh, the hotel told them they don't have bed bugs. Surprise, surprise.

I trust the TripAdvisor reviews. The hotel does not deserve the rating they have assigned to it and therefore, is not what I paid for, so the contract should be void or at least changeable. Don't ever use Priceline, unless you want to sleep in a hotel with bed bugs! They have terrible costumer service! They only care about their "partners", not the consumer.

I booked a hotel in Rome Central using Priceline. They negotiated a price, which is more than what the hotel website is offering.

When I contacted the customer service for a price match, they put me on hold for very long time and finally told me, "Sorry, they can't validate the price".

Priceline sucks.

I reserved the W hotel in Chicago for two nights from Friday, August 19 to Sunday, August 21 through Priceline. My son and I were planning a quick weekend in Chicago arriving late Friday and leaving at 8 a.m. Sunday.

On Friday night about 6 p.m., all Southwest flights out of Newark were cancelled and the soonest we could fly out would have been 8 p.m. on Saturday. Obviously, we had no recourse but to not go.

I immediately called the W, who said we had to go through Priceline and then Priceline who told us we were out of luck. A $500 hotel that we could not use due to no fault of our own. No refund, no credit, no help. Just took the money and ran. It's basically theft.

I tried for a few weeks to get some recompense, but they had no interest in working with us.

Beware. Don't use Priceline. Hotels.com never charges you a cancellation fee, and is extremely helpful!

I rated it a 1 star but it really is less than 1 star. I booked through Priceline.com for a 4 night stay in Cheyenne, WY for my brother's wedding. Upon looking at the receipt, it stated that all rooms are for 2 adults, therefore, it put us in single rooms! I booked 3 rooms, and all the rooms had 3 to 5 people staying in them. I contacted Priceline after speaking with the hotel, and Kris stated that she would fax the hotel to make a change request. The hotel still could not make our needs and staying in a single room (i.e. 1 bed) with 3 to 5 people is a fire hazard; not to mention, the people who would have to sleep on the floor. Ugh.

Priceline would not refund our money. They kept stating, "We're sorry Ma'am. It's in our policy." They were very hard to understand, spoke very little clear English, and when asked to speak to supervisors, I was told by Nick that he did have a supervisor, but the supervisor did not handle phone calls and that I should write a complaint to their address.

I also purchased the trip insurance because I wanted to be covered in case they would not able to meet our needs and was told that the insurance is only for unforeseen illness. Why would you offer insurance for only that?

This company is the biggest rip-off/scam that is out there. I will never use them again and neither will any of my family or friends. I just wanted to get our money back because we had to stay in a different hotel (not booked through Priceline, wasn't playing that game again) that would not put us in a fire hazard of a room.

Save your money. Don't use Priceline.

I had reservations at Days Inn Forest, 1280 Hwy 35 South, Forest, MS 39074, PH 601-469-2500. These reservations were for 08/30/11 to 08/31/11. I called and cancelled this with no problem. However, I also had reservations for September 4, 2011 to September 12, 2011. When I called to cancel, I was told that I could not. And they told me that my card would be charged anyway even if I am not in the room.

I've used Priceline a lot over the past ten years or so to book cheap hotel rooms with a full understanding that I can't cancel and that the hotel I get is a crap shoot. I can handle those restrictions if I get a good deal.

But this year, I've booked hotels through Priceline on three different occasions and it's clear that the big hotel chains have figured out how to defeat the Priceline model and stick it to the consumer. How? When you get to the hotel, they add additional charges by way of Parking fees or the famous "Resort Fee", so they accept your low offer, knowing they're going to get anywhere from $10 to $15 more per night out of you once you arrive. It also makes the hotels that don't charge these rip-off fees less competitive, so you're not likely to get a room from a hotel that doesn't charge additional fees.

If Priceline cared, they could fix this flaw - just add in mandatory charges when they're doing their pricing so that the bidding for rooms is fair and competitive, but they don't, so the consumer gets ripped off.

Like I said, I've used Priceline for over a decade and have been pretty happy until this year. All three "name your own price" bids this year have gone to large chains and in every case, I've either been forced to pay mandatory parking fees (when the other hotels in the area had free parking) or a mandatory Resort Fee. In every case I would have been better off booking a room directly with a similar hotel in the area. I'll never use Priceline again. I'm done with them.

I called Priceline and told them on my way to Disneyland my car broke down and would not be at motel that I had booked so I need to change dates.

They told me I was ** could not change my booking by one day. Thanks Priceline for ** up my family's vacation. With today's economy, Priceline is looking out, ** me out of 130 dollars. If I deal with the hotel itself, they would have changed the reservation with no problems instead of ** me out of 130.

I was diligent in my bidding process: making certain that I specified the star rating I wanted, price-comparing, and making sure that I selected the specific area of Cancun where I wanted to stay. In filtering my preferences, I was given only one hotel that fit all of my criteria; thus, submitted a reasonable offer for this hotel. When my offer was accepted, I was given a hotel (although nice) that was in a zone that was next to the zone I selected. Additionally, the hotel I was given was a half-star rating below on competitor's websites.

Everyone I spoke with at Priceline.com was very nice and as helpful as they were able, given their strict no-cancellation policy. I understand why given policies are in place; however, I don't think it is good business practice to use bait-and-switch tactics or their "diamond rating" system that lumps 4.5-star hotels with 5-star hotels, 3.5-star hotels with 4-star hotels, etc. Unfortunately, I am staying at a hotel on my vacation that is not the rating I was led to believe I was bidding on. But I will enjoy my trip regardless. As a result, I will avoid using Priceline.com when making future travel plans. Be cautious and understand that there are no exceptions where refunds or credits are given.

I placed a bid for a hotel room for Labor Day weekend in a town outside of New Orleans. Priceline's system confirmed that a room was available at the rate given, but then updated to say that there were no rooms available.

I checked my account a few days later to discover that Priceline was holding the money in my account for the hotel price. I contacted customer service to be told that their operating policies allowed them 7-10 business days to provide a refund. This was something I did not do on my end. This is their mistake and while they take their time to "review" my case, they have the luxury of impacting my bank account balance.

I was attempting to book hotel accommodations for my anniversary in California for the next weekend in September. The website seemed slow and had difficultly getting through the request details without the page refreshing and losing the information submitted. The information which transmitted was incorrect with the exception of my visa details. Every item was in order when I submitted and I received a later confirmation for the wrong month. A few days later Priceline sent an email asking for my stay. When I called and stated that the website was having difficulty and an error was made, the Customer Service said they could not help and if there are no other issues I should have a good day.

I have utilized Expedia and other sites several times and have had experienced satisfactory service and results. Calling Priceline in this area, you are transferred several times when it's regarding problems of this nature. It is terrible.

I booked a 9-day Baltic cruise with Priceline in mid May with an assurance from their sales representative that they would provide two free nights of hotel stay at the port of embarkation.

After booking the cruise, they sent me a voucher for $140 for two nights and a link to book a hotel. Priceline's fees for booking were over $60, making the vouchers worth only $80 or less. When I tried to book a hotel in Copenhagen, nothing can be had even for $100 a night. In appealing to Priceline, they informed me that Copenhagen had no hotels for voucher booking and I should try to book the hotels some other time at some other place.

Priceline's whole approach to their "free stay" is disingenuous and misleading. If they are providing $70 per night voucher for hotel stays, they should say so. Only when the tour is booked do they inform their customers or victims of what the free stay means.

What can be done to stop this sort of disingenuous and deceptive advertising by Priceline? What remedy do I have?

Blair **

I have been billed twice for the same night.

Priceline.com charged a hotel room without me even approving of it. I called them and did not get a refund!

I used the Price Line negotiator to book a hotel at the beach. Initially, it was a very good deal until I called to confirm the room. Apparently Price Line only booked us a smoking room. That's why the deal was so good. Since we could cancel and get a refund, I was forced to pay an extra $180 to "upgrade" to a non-smoking room. This is the 21st Century. A non-smoking room is not an upgrade; it's standard.

I contacted Price Line about this, and their response is "tough." So, lesson learned, I should have done the footwork myself. My advice is, don't use Price Line. They don't care about their customers and won't work with you to solve problems that they create. You'll get a better deal by yourself.

I hope you can help.

I bid for a 3-star hotel "deal" on Priceline.com. My card was charged for the room and taxes. Then all I was offered was a dirty room that had a bad smell and the overall hotel certainly does not have 3-star standards.

This is reported by many others through TripAdvisor.com. I did not stay in the hotel; instead I informed Priceline.com and asked for a full refund for the reservation because Priceline.com did not furnish me with a quality hotel as promised.

The Indian Wells Resort Hotel is not what the 3-star rating represents. The hotel is dirty it has an unclean smell and this, most certainly, was not a "deal". I've stayed at this hotel before and witness this for myself once before. I found out, as well, that many other customers agree with my experience and they have stated the same complaint through TripAdvisor.com.

I tried explaining my concern to Rosie, Agent number: **, and her response was that Orbitz and some other online hotel "store" says that the Indian Wells Resort Hotel rates as a 3-star hotel. Priceline.com's hotline team must go on site to the hotel themselves and they will find that this hotel is, in fact, not up to the standards of a 3-star hotel due to its poor condition.

There's certainly a reason why the rates are only $59/night for a "resort". It's clearly not a "resort" in the typical sense. Rosie, Agent number: **, believed that my complaint was only about the $20 resort fee charged above the price "deal" from Priceline.com. While that does add a sting to the issue, my greatest concern is the poor condition of the hotel.

I am still waiting after nearly a full week for a full refund to my credit card and for Priceline to ease the emotional distress caused, due to the time I have had to spend with Priceline.com to get this matter satisfactorily resolved.

I accepted a registry position in the area. Because I was not familiar with the area or its accommodations, I called America's Best Value Inn hotel to inquire. I was assured that the hotel was clean and in a safe area surrounded by many food accommodations.

Upon arriving at the hotel, I found out that it was in the middle of nowhere, run down, dirty and had no places to eat within 10 miles. I told the woman at the desk that I was dissatisfied. She told me that I could cancel the second night, but would be charged for the first.

As not to waste money, I stayed there the first night. The next morning, I spoke with the manager regarding my refund. He told me that he would be glad to issue a refund if I had booked directly with them. Since I booked through Priceline, I needed to speak to them.

So, I called Priceline. They told me it would be up to two business days. So I booked a different hotel for the second night. The next day, I received an email from Priceline informing me that they spoke with Abrahim (gen mgr) at the hotel, who refused to refund my money, and so they were unable to as well.

So I'm out $75 because no one is accountable? Travel websites are nothing but a scam to consumers.

I went on PriceLine for a hotel in New York City. I indicated I wanted a hotel room for 2 adults and 1 child. The bubbles for name your own price came up in the various Manhattan neighborhoods and I made the unfortunate mistake of trying to get a good price bidding. I clicked in on a bid that was okay, but not great as it was not that much less than prices advertised online elsewhere, but since I had already wasted so much time and had to get back to my work, I went with it. The website did specify that I would need to call the hotel to request a double room, but I assumed that this would not be a problem and was just a matter of preference.

Well not true at all, when I called the hotel I was told that I was only entitled to a room with one bed and there was no alternative. They told me to address the issue with PriceLine. Even though I knew there was not much hope I tried none-the-less. After wasting much more time trying to get to a person, I was told that there were no refunds and no cancellations. I now have two nights of expensive hotel room in New York that I cannot use. Priceline practices are deceptive and fraudulent. What I experienced is a traditional bait and switch strategy. This is not okay and PriceLine needs to be stopped. I recommend that others avoid PriceLine in the future.

On two separate occasions, I have used Priceline. I booked rooms to accommodate up to 4 people in a room. I called the hotel to make sure the rooms could accommodate us. But upon arrival, they do not have rooms that would accommodate us. One suggested we should not use Priceline and to use Expedia the next time. The most recent use, Priceline put us in an area that was very sketchy. When I spoke with the hotel staff, he was unable to help and could hardly speak English and suggested I call Priceline. I explained to Priceline that they could not accommodate our request and that they selected (in my opinion) a one star hotel and claimed it to be 2.5 stars.

Priceline is fraudulent and misrepresents the hotels. I will never use Priceline again. Also when calling customer service, both employees I spoke with had heavy Middle Eastern accents and it is very difficult to resolve anything when you cannot understand them. Not sure when the US started outsourcing their call centers with the unemployment so high. It's sad.

I booked a hotel on Priceline.com. At the time of booking, I specified that the hotel needed to be pet-friendly. As soon as the reservation came back, I discovered that the hotel was not pet-friendly. I contacted the customer service number asking them to help me change the hotel. I was told that the policy states no cancellations or changes. I spent over an hour on the phone explaining how I understand the policy but that it cannot be in effect if they do not give me "product" I was promised!

I am unable to stay in the hotel because I have my dog with me on a very long trip. I asked repeatedly for a supervisor but was told that there is no other level of personnel at the call center. The operator joked that she would stay on the phone with me all day but that there was nothing further she would do.

Priceline advertises best price guarantee you can save up to 60% when you name your own price on a hotel. When I saw the advertisement, I thought my dream would come true to save money on a trip. I submitted an initial bid of $250 to bid a resort at Wailea area in Maui for six nights in August 2011. The median price at Wailea area is $569 per priceline.com. I found out that only three resorts were available at Wailea area per priceline.com. These resorts are:

(3) Ho'olei At Grand Wailea $1495 per night.

I thought my chance to get Grand Wailea was high if I submitted the bid higher than $249. The initial bid $250 was accepted without any counteroffer. It was unbelievable that Priceline gave me a resort, Wailea Beach Marriott, with retail price at $249. As a result, I am loosing money to bid a resort. I paid more than retail price. I had no choice to get what resort I wanted. If I purchase at retail price, I definitely have choice to choose which resort I want. I called Priceline several times but they refused to cancel the bid. They could only able to refund $1 per night back to me but they refused to refund the tax and fees for $1 x 6 nights. In fact, I paid the tax and fees for the amount of $250 x 6 nights.

Priceline is a public company with huge revenues. My $1,750 means nothing to them but it means a lot of things to me. I was raised up in a poor family. I ate the first lobster when I was 25 years old. I have to work every day to save money for my trip. This is my first time at Maui. I promised my 8-year-old daughter that mommy will take her to a big resort with several pools and slides. She was very happy at the beginning but now, my dream cannot come true. She asked me why I did not purchase Grand Wailea. If I had money, I would book Grand Wailea. Since I have little money, I wish to use little money to bid my hope.

I did the "name ur own price" for hotel searching, at the end they gave me a hotel in the area that I didn't chose, I called Priceline many times, all the people (including managers) is completely useless.

I submitted a bid as I have done in the past but this time for a 3.5 star hotel. I deliberately did not choose a resort because I knew I could not afford the fees this time. My bid came back accepted as a what do you know? Resort. I call priceline because I go to the website of the resort they booked me at to see they charge $10 to park, $8 resort fee and $10 for internet (which because I am in college I need to submit my homework each night) and was told that because the terms say they could book me at a resort there was nothing they could do. After speaking to three different people I ask for a manager and am told they don't have managers there I would have to write to someone at corporate. I told them they were full of crap and they were not talking to someone who was dumb enough to believe that.

I asked when they need to speak to a manager do they write and wait for a reply and this "person" had the nerve to say yes. Ok, so I call back because surely there has to be someone who works for this company that has a grain of salt worth of sense right? Yeah, my mistake. The next person tells me the same crap and other than apologizing, says there is nothing they can do. I explain that I am a single mom of 3 I don't have the additional money and that if I wanted to stay somewhere that would have cost me $90+ a night I could have booked regularly and got somewhere with free WIFI and parking and no resort fee. I asked were they basically saying that even though they have my $186 already that because they booked a resort instead of a hotel when I clearly chose a hotel as my option I gave up my money to them and they make a straight profit because the hotel is not going to let me in without paying this addtional $90+ for my stay?

The rep. says yes, sorry! Are you for real? I call the executive branch and get a guy (Steve) on the phone who sas there is nothing they can do and that because even though the hotel states they are a resort, boasting of resort amenities, etc.. that Priceline does not code them as a resort. So I tell him ok so you are basically telling me that even though this facility tells you this is what they are, you do not list them as such so that you can mislead your customers and book them at places like this even though it is not what they asked for. Then you tell them sorry, we can't do anything about it, so what if that means you can't go on your trip because you don't have the extra money. What a joke! I have used Priceline before and have not had this problem at all. If I wanted to stay at a resort, I chose that as an option in my bid or search. I should not be expected to pay for resort fees and certainly did not expect to be booked at a resort when I choose a 3.5 star hotel.

Even if the amenities matched the hotel rating, a resort is not a star rated facility and therefore should never have been included in my bidding options or accepted as my bid winner unless I was notified after the bid was accepted that this was the only accepting facility and additional fees would incurr and given the option to proceed with the reservation. Priceline is a RIP OFF! They mislead their consumers, admit that they put resorts in as hotels knowing there is a difference that will cost the consumer after the fact and get away with it.

I wish I would have found this website before wasting my time with Priceline. For my four-year old's birthday, we are celebrating it at Sea World. I normally use Expedia, but I thought I would give Priceline a try--big mistake! What I asked for was a room with 2 beds for myself, my husband, and my 2 girls. I wanted it within 20 miles of Sea World. What I got was some dingy, old, 1950's resort in the middle of nowhere, more than an hour drive from Sea World. They only had a king size bed and nowhere for my daughters to sleep.

To add insult to injury, the hotel charged an additional $30.00 for "resort fees" that were nonrefundable. When I got the hotel reservation from Priceline, I immediately called them and asked what was going on. I spoke with Chris, who told me that I had selected an area that I had not selected. I asked him why he was accusing me of lying and all he would do is repeat that there is nothing they can do after the reservation is made. He said that he had "no idea" why the resort was charging extra money despite the fact that every person they sent there had reported a complaint about it. The bottom line is they refused any help, took my money, and basically told me that they didn't care if my daughter slept on the floor. Buyers, beware!

I booked a room at Baymont Inn through Priceline.com for my son. When my son arrived to check-in, he was denied check-in due to his age. He is 18. I spoke with the hotel and they were no help. I spoke with Priceline.com. They also were no help. Priceline.com uses deceptive and vague selling practices to rip you off. They should change their name to Pricelie.com.

I was trying to plan a vacation for my family (2 adults and 2 children). Priceline misrepresented the hotels and the hotel prices, by not making it clear that my children were not welcome to stay at the hotel with myself and my husband. Furthermore, the contract reads that the price I agreed to pay will only be available to me if I am under the age of 30 years, which I am not. Clearly, it is a scam when the fact that children are not welcomed or that the adults have to be within certain age limits is hidden until after the purchase is made. I immediately called Customer Service and spoke with two representatives who informed me that I would be stuck paying the non-refundable hotel charges and that there was no further help they would provide.

Subsequently, I will have to find other hotel accommodations but I will still be charged approximately $90 per night for the hotel I cannot use.

Priceline is a rip-off, uses the bait and switch technique to "hook" you, then charge you hidden fees to resolve issues. I booked a vacation package. When itinerary was posted, the hotel was missing. Priceline would not correct their mistake and charged me an additional $30 when I cancelled. I rebooked in order to waive the $150 cancellation fee. Rebooking was worse.

I called the 800 number for two days. First day, call is outsourced to Philippines; second day, call outsourced to Mexico. I was unable to speak to anyone who can authorize or correct their mistake. I will tell everyone I know and even those I don't, never use Priceline.com.

I booked a villa in Kissimmee, FL through **** and the advertised price was $119 a night. The company which owns this villa is GBL Services in Orlando, FL. They charged me a $90 cleaning fee that is not shown on the website. I contacted both companies. GBL told me to contact Priceline. I contacted Priceline and they essentially told me that he could charge whatever he wanted to my credit card. I certainly would not have rented the villa had I known there was a cleaning fee which costs almost as much as the one night price for the villa. In addition, we even cleaned up before we left. Beware of these companies.

My husband and I used Priceline "name your own price" system. We read the rules and offered $140 for a resort in Scottsdale AZ, after we performed a search in the website (looked for resort in Scottsdale, got a list of five places that are available in the dates we asked. Four resorts cost more than $250 and one costs $114). We offered $140 in order to get one of the four resorts which cost more than $250.

We were shocked to see that what we got was the resort with a price of $114 on the website. We didn't understand how can it be that they are promising up to 60% discount in "name your own price" and that I am paying $140 for a resort that costs $114. We called them and said it's a deceit since you are not supposed to get a hotel that has the lower price than your offer. But they just don't care and after speaking with a representative and customer relations, nothing was done. They kept saying that you can't cancel a deal that was done in "name your own price". None of the representative understood our complaint and that it's not reasonable that you get hotel which is cheaper than your offer.

They cheat us and now we are paying $530 after tax and commissions (such a theft) for hotel which is worth much less than the price we are paying. The second thing is that they have the rule that if you find a cheaper deal, they will refund you. We learned that you have only one opportunity to get a refund if you find a cheaper deal. When we said that on their website the hotel costs $114, she said they will check our eligibility for refund, but then we said you can find it even cheaper in other websites and were told, "Sorry, there is only one chance to get refund and you used yours". We said that we told them about the $114 as a reference to the price we paid and not as the lowest price, but kept hearing "you have only one chance for getting refund". They are liars and cheats!

I would like to emphasize that before making this deal, I called Priceline helpline and asked if I am using "name your own price" and when giving an amount which is higher than amounts that several hotel offer, does it mean that I will get only the one that the price is above my offer. The representative told us that he can't answer the question and that we'll read the rules in the website. We did read the rules and there was nothing specific about our question beside the fact that they are saying you can get up to 60% discount in "name your own price". The reasonable sense is that you are not supposed to get hotel which is cheaper than your offer.

We would have never tried this system if we new this is the case. They are not clear about how the system works and they are cheating people. Thank you for helping us.

I made a reservation for a 4-star hotel in NY for four nights for a very special occasion. They booked me a hotel that was nowhere near 4-star. Then, they refused to change my reservation or work with me, despite reviews that there were ants on the floor, etc.

They made it extremely difficult to actually get a live person on the line. And when I finally did get one, it was someone across the globe and was totally unhelpful. They wouldn't deviate from their script that the reservation was non-cancellable or changeable. I was misled and deceived by the substandard quality of the hotel. Do not make a reservation for a random hotel on Priceline. Prepare to be taken advantage of!

I booked two reservations for the same hotel on the same night. I needed two rooms for 4 people. First, the Travel Insurance is a huge process that no one at Priceline is allowed to discuss because they are not licensed insurance agents. Because of this, I could not get any information on how the insurance worked?

The big problem, however, was the fact that I had two other charges on a credit card listed on my profile that I never used. I had a total of 4 charges on two separate credit cards! I never authorized the use of this credit card and when I called to let them know this, they tried to explain that they were authorizations and will fall off. I explained that the point was that they charged "authorized" this card without my consent and I wanted to cancel my reservations because it was suspicious. The gentleman was a little rude but offered to cancel one of my two reservations. Eventually, I was transferred to someone whom told me the same thing. I asked why they can cancel one but not the other and she just kept telling me it was because I signed a contract and she could send it to me. I know I signed a contract but they charged a card, twice, without my consent! Pauline would still only cancel one reservation and gave me corporate's address.

I've done business with Priceline for years and this is how they treat me after they did something that is virtually illegal. I will never do business with them again.

On April 26, I used Priceline's website to purchase a hotel room in Lancaster, Pa. I researched the hotels in the area using the hotel list available by selecting all areas Lancaster, PA. I viewed all the 3 star and 2.5 star hotels on the map provided. I then proceeded to the name my own price screen and selected the area called Lancaster West. I am familiar with the area and have purchased hotel rooms on Priceline previously. This time, I bid and selected a 2.5 star hotel. Much to my dismay, I was awarded a hotel in the town of Lititz. This hotel did not show on the map when I was looking at hotels for Lancaster. The hotel only appears if you select Lititz. The fact that this hotel is included in the map area for Lancaster West is both deceptive and misleading. It should have been made clear that this hotel would be included in the Lancaster West area even though it is not included in entire Lancaster area map.

The area should be titled to include Lititz -Lancaster West/ Lititz. Thus, alerting consumers to the fact that if they choose this area, they could result with a hotel in Lititz. Especially, since Lititz does not appear on the grid Map list when Lancaster is selected. If it did appear then I would have known not to bid on a 2.5 star hotel if I did not want to be in Litiz. This is not rocket science to figure out. I am aware that Priceline has the right to add hotels at any time, but they should be held accountable to clearly describe the areas that consumers are bidding on. But, Priceline resorts to these deceptive misleading practices all the time and then, of course, boasts no refunds and no cancellations! They have a BBB A+ rating and that is hard to believe considering all the complaints that have been reported. The internet is full of complaints. Some of course are due to consumer mistakes, but the majority are the results of deception and just their unwillingness to provide good customer service. The BBB needs to re-examine this A+ rating.

I booked a 2-night stay at the Westin Hotel at the National Harbor in MD through Priceline.com. I booked 2 nights, for March 5 and 6, for my husband's birthday. On March 5, early morning, I called the hotel to ask for an early check-in. When I spoke to an associate, I was told that we had no reservation. She searched her database and found no record of our reservation for March 5 and 6. I was confused and called Priceline to inquire. I spoke with an associate with Priceline and after some research, he found that my reservation was for Feb. 19 and 20. I was confused and not sure why the dates were incorrect. I was told that I had missed my reservation and there was nothing to be done about it. I asked how it was possible that the dates could change, Priceline had no answer and frankly could care less about the mistake.

I then called Westin Hotel once again and asked if they had a reservation under my name for Feb. 19 and 20. Westin Hotel did not have a reservation for that date either. So I called Priceline and spoke to a supervisor about the situation. The only answer I got was, "sorry ma'am, we offer no refunds and no exchanges". So now I have been charged $149.00 for a reservation that was never made! Somehow, the date was changed and there was no reservation at the hotel on either date. This seems completely unfair and I would like to fight to have my money back. Originally, I told Priceline I wasn't looking for a refund, I just wanted a different weekend as an exchange. This was my husband's birthday gift. Priceline refused everything! I am so disappointed and feel that Priceline takes full advantage of people and their money --and gets away with it. Things happen, mistakes happen. But these mistakes were created by the company, not the consumer, yet the consumer pays the price? I now want my money back and I hope you can help, please!

I called to book room reservation and had to cancel because the agent made an error. The funds were to be reversed into my account and it was 2 days later, but on the same day, they made another transaction and took the money back $433.71. I have called several times and cannot get anyone to assist me. It is as if they are reading from a script; they say the same thing over and over, which is nothing. There are no supervisory to talk to, only people with very bad English. I hate that I ever used this company. I will never use it again.

I requested a hotel room with Priceline. I put in the name of the city we wanted to stay. Six rooms came up for that city. I then clicked on the name your price option. I named a price with the name of the city in the option. I did see the area highlighted and the name of the city was in the highlighted area, so I accepted the hotel they offered. I then got confirmation and it was in another city. I called and they said, "Oh, but it is in the area." I am very unhappy. When you request a hotel in a certain city that is where you expect it. The consequence is the extra time and inconvenience of being in a different city than my other commitments were. It caused a huge inconvenience that we needed to be in different areas and only had one car.

I use Priceline weekly to visit Washington, DC. I named my own price and filled in all the required location and bid. I was assigned a hotel not near the hospital I had requested. I then called Priceline and could never get a person. I emailed and was told the hotel was in the gray area. What does that mean? The service was terrible! I could never reach a person. No one returned calls. I will never use this service again and there should be strong warnings about this service. They were rude and would not listen to anything I had said. I have cancer and go once a week for treatments. I begged them for assistance and was ignored. I hope you can help!

I'm writing today to hopefully find someone that has a little compassion for me and all the other "ripped-off" consumers. Here's how the story goes: I searched Priceline's website for a hotel in Lexington, VA. and saw several hotels in that area. I then submitted a bid on their site that states "name your price". I then clicked to search for 3 star or higher and proceeded with the submit button. It immediately showed me "Hyatt Regency of Lexington".

I scrolled down to put in my bid of $70/night. It accepted my bid. I filled out the payment information and submitted the transaction. Within a minute, I saw in my email that the reservation had been confirmed in Lexington, KY. I was shocked. I immediately called to inform them of the wrong location and asked to reverse the charge and book a reservation in the city I was searching--Lexington, VA. The CSR said, "We're sorry, we don't give refunds on cancellations". I tried to explain that it wasn't a cancellation and that I was given the wrong location. Her response was, "Too bad".

I immediately called Citibank to explain what happened and they called Priceline, with me on the phone, and the CSR also said the same thing, "Too bad". I asked to speak with a supervisor and was talked to like I was some idiot because I should have noticed it wasn't a Virginia hotel but Kentucky and it was my fault for accepting the offer. My response is that it was their fault for even giving me the option of hotels in Kentucky when I didn't want that location.

This is absolutely the worst business transaction I have ever had to deal with. These people are making a killing of innocent mistakes and misleading information. Nowhere should I have been directed to a Kentucky hotel when all my search information was for Virginia. It's just not right and I was willing to rebook with the correct location but was told I was out the $248.76. I'm sure I'm not the only one that this has happened to and something needs to be done about it. The innocent consumer is paying a huge price for a service they're not receiving when their search engine is giving the wrong information.

I paid for 3 nights for a hotel room at the price of $248.76 and was in a totally different state. At no time in my search for this room did I navigate to Lexington, KY...it was Lexington, Va. They have now fixed this problem at my expense. I went back to their website today and they have corrected the problem after a lengthy letter to them and numerous phone calls, and a letter from the Attorney General's Office. good for them, bad for me. They should be thanking me for showing them they had a glitch in their system.

I struggle to pay my bills every month and I have shed tears over this horrible mess. I know this is not Hyatt's issue, but maybe further consideration should be taken when selling rooms to discount companies without any concern to the consumer.

I went on Priceline to bid for a hotel. I had the option to check the box for trip cancellation insurance, which I did. Since I have had two surgeries in the last month, I thought it would be the smart thing to do. However, when I got to the end of the form and showed the itinerary the insurance was not mentioned nor added.

I called Priceline within minutes of making the bid (it was late at night) and the gentlemen I spoke to repeatedly told me that I couldn't cancel the reservation More email communications with Priceline informed me that they would not honor my original request for trip insurance. I told them I would then be willing to pay more for the insurance, pay a fee or anything but they have repeatedly refused to work with me.

I have since learned that I will need a cyst removal surgery and follow-up appointments in October (the dates of the original bid) so I will be out. Over $500 including several hours that I spent and begging Priceline to work something out. My only recourse is to dispute it with my credit card company but in the end, I do not know if there will be any fair resolve.

I was traveling to Atlanta, GA on 9/3/2010 with my husband and children when I decided to get a hotel room. It was about 11:50 pm and I decided to call Priceline. The lady who answered told me that we had to hurry if I wanted a room that night because they couldn't make same-day reservations after midnight. So I said that I needed a nice room for under $70.00 a night as I would be leaving early the next morning. She then proceeded to tell me that she had a Knights Inn and that it was a 3-star hotel for only $50.00 a night. She kept saying that I had to hurry if I wanted this room. Well, I accepted the room but felt a little uneasy about being so rushed. She took my credit card info and charged me for the room, and gave me directions to the hotel, which was supposed to be a Knights Inn.

Well, I put the address into my Tom Tom and it routed me to the location of the hotel. To my surprise the hotel that she claimed to be a 3-star Knights Inn was in fact a Kings Inn, and it was connected onto the biggest Gentlemen's Club (The Pink Pony) I've ever seen in my life. Well, thinking that I might have overlooked the Knights Inn, I turned down the road that the Kings Inn was located on and pulled into a driveway in front of the hotel to turn around, and again I was surprised. It was a correctional facility located directly across the street from the hotel. Since my husband is a deputy, I let him make the decision whether or not he wanted to stay. He said we could go in and see since we were so tired.

We checked in and went to the room. Right off we found the toilet was clogged, there were spider webs on the bed connected to the night stand. It was disgusting! My son who is 13 decided to see what was on the TV. When to my shock, disgust and horror there was free porn playing on the TV! I called Priceline to see about getting a refund or changing hotels, but all they could say to me was that in order to get a refund I would have to cancel by noon time on the day of arrival. I told them that wasn't possible because I had just made the reservation at 11:55 pm, so how could I possibly cancel before I made the reservation. He said that it was the policy and he couldn't help me. I told him that they didn't have to worry about it, because that was my first time using Priceline and also my last!

I purchased room, read amenities that said pets are allowed, and drove 5 hours there only to find out that pets are not allowed. Priceline does not want to reimburse. They say they are just a middleman. So basically, any hotel can post anything they want on it then if you will purchase on Priceline and show up to the hotel and those amenities are not offered, they would say that they don't owe you a refund.

I have been using Priceline for years with much success on hotels over the years. But the other day, the Priceline system actually selected an area that I did not select. I cannot use the hotel because it is in an inconvenient place. I see here a post by TRINH of San Jose, CA February 24, 2010.

This is very similar to what happened to me and I bet it happens to a lot of people. It is absolutely fraud. The system chooses something that you never agreed to. The worse thing is that customer service had no record of my prior rejected bids they could select from the area I chose (only the one accepted). This I know is incorrect and shows a glitch in their computer system.

I am going to contest the charge w/ my credit card. If any one else has any other ideas would love to know. I think Priceline is due for a class action lawsuit.

July 2010, I was taking my mother of 83 years young, my daughter, and two grandsons to Daytona Beach, Florida. It was the first time for my daughter and the last time for my Mother. We booked on line with Priceline a hotel on the beach with a balcony and connecting rooms, this was suppose to be a 4 star hotel. When we arrived their was no air conditioning in the lobby it was run down and I was totally in shock.

Priceline advertises how they will get you a great price in a 5 star hotel. Not true, they sure did not check this hotel out. I would not let anyone stay here, we checked out the rooms, which were dirty and food in the chairs, ceiling panel falling down in the bathroom. My daughter immediately got on the phone and called Priceline. They took awhile but they called the (Ocean Sands Hotel) and they agreed to refund the money, but it would be 5 to 10 days to get the refund.

In the meantime, I had to come up with extra money to stay somewhere else, which I found on my own. I went down the strip and Holiday Inn on Ocean Ave. was great. It costs more so I had to cut our trip short and tighten my purses strings as far as food and other things because money was short. It ruined our trip. We could not visit some of the places I wanted to take my family because of money I could not get back fast enough. I will never book with Priceline or anyone else on line. I will call my own hotel with a name I can trust. That way when I ask for connecting rooms with a balcony ocean side I will get it. I can't say enough good things about Holiday Inn, they treated us wonderfully, with free drinks and with nice clean rooms. Beware of who you deal with on line. Because you never know what you might get. I have learned my lesson. Seeing is believing.

I should have read the complaints on Priceline.com before I used its services. The website says, "Guaranteed satisfaction+cancellation within 24hrs". I made a reservation on wrong area and I tried to cancel the reservation and try different area. But the customer rep. only repeated but was not listening to what I was saying. When I asked the rep about the cancellation policy, she said it only applies to the Airline ticket. When I told her I saw it on the hotel reservation website, she said she is not aware of it. When I asked here to look at the website, she only repeated, "I bid and won and that cannot be changed" and repeated the same sentence over and over, which was driving me nut. Is this customer service? They should be out of business.

Also, the Sheraton Hotel in Manhattan is not 4star and many people left complain about the hotel and why aren't they doing anything about it?Does Priceline executives aware of these complains? Do they not care since they are making money?

I've encountered some serious problems with the customer service branch of Priceline. I've tried many times to gain assistance however the issue has now "snowballed". With a corporation as large as Priceline, it is possible that the CEO very rarely gets to see the "real picture" of what transpires "down in the trenches" I was planning a trip to the Albuquerque area on August 10, 2010. I accessed the Priceline.com website to start my search for 3 star hotels. I decided to try the "name your own price" for a hotel in the Rio Rancho area. I placed a bid of $69. The site immediately accepted the bid and told me which hotel I had a reservation for. I then went to the website to see what type of hotel the "extended stay" was and saw that rooms were being advertised for $51.99 for a king and $49.99 per night and $41.99 for a queen during a 4 day stay.

I called the Priceline customer service number and spoke with a man who immediately put me on hold after hearing that I found a lower price. He came back on the line and said that he could not find the price, I offered to e-mail the web page to him and then he magically found it and said he saw it for $56.99 per night. To my frustration, we exchanged price information again and again, he then said it had to be the same the itinerary, which I told him it was and to which he denied it was. At the advice of my credit card company, I asked him about the Priceline best price guarantee; he then put me on hold again for several minutes.

When he came back on I clearly told him I wanted to cancel and rebook at the lower price and he told me that I couldn't cancel. I asked to speak to a supervisor and he said that I couldn't speak to anyone but him and that they were not allowed to bother the supervisors. He then offered me $73.04 which clearly was not 100% of the difference. I told him I wanted to get a full refund and cancel so that I could rebook for a lower price as stated in the best price guarantee; he instead kept asking me if $73.04 was okay. I kept telling him I wanted to cancel and rebook at the lower price and that I want a refund and he continued to tell me that $73.04 was the refund that he was offering to which I said that he leaves me no choice.

I got off of the phone with him and spoke to my credit card company again. I called Priceline once more and this time spoke with a female. She said that she was going to turn me over to "a customer service" person who had the "authority" to help me. I spoke with another female, told her what had transpired and she said she needed to "investigate". I stated that my intention was to dispute the charges because Priceline was not honoring their best price guarantee.

The next day I received an e-mail stating that I was going to get $149.92 refund because it was determined that the agent had made an error. I wrote back and asked for a phone number so that I could discuss this further and received an e-mail instead with the regular customer service number. Yesterday, I received a two minute voicemail from Marie stating that there was another mistake and that I would not be getting the $149 after all but instead I would be a getting $103 refund. I'm not sure what has happened to Priceline. This should not be acceptable business practices. It seems as though Priceline is headed downhill and they are scraping and scratching at anything and anyone to try and "stay above water".

I requested a room in a 5 star hotel in Venice, Italy for travel in June, 2011. To my great surprise, Priceline accepted my bid and then I discovered the reason when I looked at a map. I had a room in the Hilton Molino Stucky on an island off Venice, not on the island of Venice itself. You must get a water taxi or a ferry to go over to Venice. I immediately called Priceline to cancel this transaction. I was told that was not possible and that the policy was once a bid was accepted it could not be changed, refunded or adjusted.

I asked for a supervisor and was told they did not take calls and their answer would be the same anyway, no chance of reversing the transaction. I believe I was a victim of false advertising. I bid on a hotel in Venice, not on a neighboring island. My request was for Venice. This seems to me a deliberate con game to lure travelers into thinking they are getting a hotel room in Venice, when they are not. With this sort of shady business practice, I don't know how they are still in business. I hope my communication keeps others from falling for a similar scam. I bid $200 per night for a 5 star hotel in Venice. That would have been a good price for a room in that sort of hotel that was actually in Venice. With fees and taxes the cost is just shy of $700. I cannot use this room.

Booked hotel using the "name that price" option. Priceline had a map that had 4 zones. I chose zone 1 and made an offer for a hotel that was accepted. Only problem is that the hotel was not in the area that I requested! I called the 800 number and had a representative that was in another country that was very difficult to understand. He told me that it could not be changed.Followed up with supervisor and then emailed the customer service department.Horrible service!

I booked a hotel online two weeks prior to 7/30/2010. I went to the hotel room that I booked for. The person downstairs at the front desk checked us in and told us it was okay to go to our room so we did. We went up, opened the door and there were people already in there. According to the front desk clerk, we had been over booked with someone else by Priceline. I am so upset because my husband and I paid in full for the first night and was told that we would have a room.

All comes to that we were stranded on an island that was not even our home. I also am upset because the money that they tried to reimburse us will not be transferred into our account until five days later. So that means we cannot find another place to stay until our money is replaced.

I will never use Priceline ever again and will let everyone I know that they shouldn't either.

7/6/10 was our son's graduation at Lackland AFB. My husband and I pull up to the hotel. The first thing we saw was the San Antonio vehicle that had Health Dept. We went in to register for the room and was assigned a room. We got to the room and the next thing was a dingy beige cover on a piece of foam thrown on a frame. We guessed it should have been a futon. Underneath and around the air conditioner unit were dead cockroaches. I looked toward the bathroom area, there were large dead crickets. My husband went into the bathroom and the toilet lid was a makeshift of a toilet lid.

It's very upsetting to walk in a hotel with this kind of conditions. Priceline or any other referral service should not have this hotel on their site as a recommendation to stay. We canceled the hotel portion. After the explaining to the agent at Priceline, we were not staying at this hotel and we do not want to exchange rooms. I have seen since then, Priceline has added as their policy fee for cancellation. Consumers should have full disclosure to hotels/motels conditions.

My daughters planned a trip to CA. They did a package deal that included Airfare and hotel. As a worried mother, I started to research the Hotel that Priceline picked for them. This hotel is in one of the worst spots in LA. The hotel reviews state "the Women in our group did not feel safe leaving the hotel after dark".

We called Priceline and explained my concerns. Their response "sorry the hotel cannot be changed" Can I speak with a manger? "No" Are you kidding? "No" you will need to send a letter. I have never dealt with a company that has this poor attitude towards customer service and safety. I suggest that someone looks into Priceline policies. Priceline states they review the hotels and rate them, not sure why when they have poor reviews from their own customs for a hotel, which they would continue to use the hotel. This is not about a leaking sink, or a dust room (that is bad enough) this is about the safety of people. Loss of over $1000.00 as the trip is not safe for my children.

I used the name your price option to reserve and prepay 2 hotel rooms in Anchorage, Alaska for my wife, daughter and 2 grandchildren. Upon arrival, the hotel said the reservation was for only 1 room and refused the 2nd room. We had the receipt for 2 rooms from Priceline, but they said they had no record of 2 reservations. We contacted Priceline Customer Support after my wife got home. They said the hotel had two reservations and we chose not to use one. Are they out of their minds? They refuse to help. Their attitude is, "Too bad. You're screwed."

I lost over $200 on this deal. They figure I won't fight, but everyone I know on gmail, Facebook, Twitter and Linkedin will know.

I was bidding for a room on Priceline and was refused my bid of $50 for a 4-Star Hotel Room in Rancho Mirage, CA for tomorrow night July 25, 2010. But what was different this time than ever before, was that I was told by the website that if I was willing to increase my original bid to $70 that there was a hotel willing to accept my offer. I had to make the decision at that moment. So I went ahead and increased my offer to the $70 requested rather than resubmit another bid at a lower level of service like a 3-star on another zone or another date.

Since the date wasn't an option and changing zones wasn't an option, it made sense for me to increase the offer as presented to me by the site. After increasing to the $70 as requested, I was informed that my bid was accepted by the Hyatt Grand Champion Resort Hotel. That was fine with one exception, I specifically chose not to bid on the resorts in Priceline in order to avoid the additional and on this trip unnecessary $25 expense. So I called Priceline when I realized that I will be staying at a resort and explain that I was wondering whether or not I would expect to pay a resort fee. They did not know the policy of the resort but instructed me to contact them and call them back.

Rather than do that I put Priceline on hold and called the hotel only to be told that the fee is applied to all rooms. So Pricelines stance is that I initialed the box' which sounds nice but in fact every customer of theirs initials the box'. By initialing, I apparently am supposed to understand this vague and misleading disclosure: "If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline.

Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory like resort fees or optional like parking, phone calls or minibar charges and are not included in your offer price."

Priceline.com's hotel reservation website did not allow me to correctly put the date in the drop down box. And I was charged for a hotel on a day I did not want. Priceline customer service would not change the date. In fact, they could care less. After several calls to them and many e-mails to and from, they ended up charging me twice (over $200) for a hotel room I did not want or use. Fraud is the word that describes Priceline.com's hotel reservations. I would not recommend them to a dead ant.

I went though Priceline Negotiator and paid $416.44 for two rooms at the Jasper Days Inn. I needed two rooms because our party consisted of two adults and four children. After I got the rooms though Priceline, I contacted the Jasper Days Inn to request non-smoking rooms and two double beds. They stated that all that was available was smoking rooms with king size beds. When I contacted Priceline, they stated I had to take what was available, and they could not give me a refund. They would not try and find me a different motel or try and resolve the the problem. So I am going to be forced to stay in a motel with my wife and four grandkids in smoking rooms with one bed in each room. Priceline ruined a vacation and couldn't care less. All they care about is getting your money. No customer service! None!

I booked a hotel for a single night in San Francisco (booking number **) on July 22 for Friday, 23th. As soon as I did it, I realized my mistake: I picked up the wrong date. It was meant to be Saturday, the 24th, not Friday, 23th. I Immediately called Priceline hotline to change the booking. An operator told me it was not possible to change (but on the web site it clearly appeared it was possible to! Green mark check!) and to change it, the only solution was to cancel the order and put a new one. To cancel the order, the full price of the night was going to be lost because it was less than 48 hours (two days) in advance. Even if I did the reservation less than five minutes before the call.

We booked our vacation thru Priceline. They took our money and now they said that they could not find rooms on that hotel. No one is returning our calls, and one person we spoke with end up hanging up on us. We will not get our money back until two weeks from now. Poor customer service. Do not use Priceline.

I thought I was still looking at prices on the internet through **** and before I knew it, they booked me a room. I have 4 people going and they are telling me that not only did I buy it for 3 days, they are giving me only one bed. I have spoken with Priceline managers and they are not only unresponsive but just kept telling me that they were sorry and they can not cancel.

I need to cancel my hotel reservation for July 23-July 25 at Cottage Grove, Minnesota Super 8 Motel. I called the Motel and they said I needed to cancel with Priceline. I could not get to a "person" at Priceline.com and only received a confirmation of my reservation.

At this time, I have no record of my original reservation. Please help me cancel my reservation. Thank you for your help.

I have made a reservation with this company for a trip to Myrtle Beach SC on July 17-19. The hotel I received was 2 stars. When I went on the hotel website, the comments were all "awful". Some said it was a rat infested hotel that deserves "no stars". I called Priceline to cancel the reservation. They agreed to cancel and refund my money except $25 cancellation fee "if" I book another reservation with them for a higher bid. I did so. In the meantime, when I checked my online checking account, Priceline had taken an additional $168.00 from my account. In addition to the $180.00 for the flea bag hotel.

I called them again. This time, I was on the phone with them for 1 hour and 50 minutes. The customer service persons were very inexperienced in customer service. They were constantly placing me on hold and coming back with the same questions over and over again! It was really getting intolerable. So I booked a new reservation on 7/12/10. After I was on the phone for an additional 30 minutes with Priceline and my bank Suntrust (3-way call), Priceline finally gave authorization to refund the $168.00 which they never told me they were taking from my account. The new reservation was valued at $238.00. Priceline said they would refund me all of my money except $25, which would have been $65.06 credit to my account.

Today, 7/14/10, Priceline charged me an additional $25 and did not refund the $65.06. Thus, they kept $50.00 cancellation fee instead of $25. Now, I'm back on hold for 30 minutes and counting. Can something be done so that Priceline can only debit the amount of the purchase and not place on hold "any amount" they wish? This takes 7-10 business days to get back into my account and I am an average person without a lot of money.

I bid for a hotel in Reno, Nevada via Priceline and I got $27 for Grand Sierra Resort. Priceline added $10.76 to the total cost which I thought was taxes and resort fee. I called GSR to confirm the reservation and GSR told me that another $10 minimum resort fee is not included.

I contacted Priceline and asked for a reason why I am being charged 33% more for the $27 room which should have been included the resort fee. They told me it's a fee but not sure what kind. I asked for a refund but they insisted that I agreed to paid the total amount online. So they kept on repeat the only line they are trained and known on the job is 'I know how you feel', 'I am sorry but there's nothing I can do'.

Priceline's customer relation department is pretty worthless as well because all they do is repeat what the first rep have repeated during the whole conversation. 'I know how you feel', 'I am sorry but there's nothing I can do'.

I booked a room at Quality Inn in Rogersville, TN for two nights during July 2010. The accommodations were fine, but when I checked out of the motel, my charge was $37.00 lower than what Priceline charged, and when I contacted an unnamed person at 800 toll free number for priceline.com, I was informed that the difference was non-negotiable and what the motel had charged Priceline. The conversation ended and I hung up. However, I believe that this is not right or legal and wish to protest even if it does no good, at least future victims of gouging by priceline.com can be aware of complaints.

I used your online reservations and booked a suite at the Embassy Suites with one king size bed (because that's all they had available). Less than an hour later, my friend was able to join me. I went back online to see if I could change or cancel. But no luck, so I called the customer service line and was basically told I couldn't change or cancel. So I asked for a manager, but no manager was available so she gave me to a customer relations person named Brandon. He listened very politely but his answers came directly from a sheet of paper, "Did you check your cancellation policy", but the cancellation policy ended two days ago and I just made my reservations an hour ago.

All I wanted was some human compassion, just find me another suite with two beds (instead of one king size) near the same amount of money or cancel my reservations. After all, they only had my money for an hour. But there was no sympathy or understanding, they were just reading from a policy set in stone. Human and life is not set in stone. Priceline needs to be a lot more compassionate to human.

I booked a hotel for a week stay. After checking in, I was told that had I booked directly with them it would have been $30.00 less per night.

On July 4, 2010 I went to Priceline to bid on a hotel with a value of $120 for a room. My bid was $60 and they booked me into a hotel that cost only $54 a night. Priceline booked me into Baymont Inn And Suites Statesville and charged me $60 a night for a hotel that cost $54. My stay is July 10 thru July 12. I'm finding this to be fraudulent since they boast that they can book you into a better hotel for less and sometimes half the price. They booked me into a cheap hotel with lousy ratings. I would never normally stay in such a place alone. They have refused to cancel this reservation for me. I have also requested that they book me into the Holiday Inn Express, which is a much nicer hotel to stay in. As a woman traveling alone, I would feel better being located in a nicer hotel in a safe location.

I did also attempt to have Baymont Inn cancel the reservation for me; they told me that was not possible. I had to cancel thru Priceline.

I have been traveling south every month to visit my father who is slowly dying from ALS (Lou Gehrig's Disease). This is a horrible thing to die from. He does not have long to live. Priceline has now added more stress to our lives and what little time I have left with my father. All I wanted was to have a nice safe place to stay in while visiting. Now he even wants me to stay at the house with him but I'm afraid of stressing him out too much.

This complaint is now filed with the Better Business Bureau of CT. Their bait and switch practices are fraudulent.

My last contact with Priceline was thru a man called Christian. Priceline sent me an email asking me to call them, it stated: "In order to better assist you, we have made arrangements for you to speak with a Customer Care Consultant. Please call at 1-800-657-9168." Christian asked me what I wanted, then he also refused to help me so I hung up. He called me back which seemed like harassment to me, so he could make the point that he was not going to help me.

I booked a hotel room for one night on Priceline and used the "make an offer" section, this was for a four star hotel. Once we got the reservation we called the hotel and realized the hotel was not pet friendly. We called Price line to see if we could change the reservation still using priceline, and would even just pay their standard rates for a four star hotel that was pet friendly, we had not choice since we are traveling with a small animal.

They refused to make any changes and said it was "restricted." I pleaded with the customer service agent and he would only follow a script. I spoke with a manager who said it was not possible to make any refunds or exchanges. They were horrendously rude and I cannot believe they can operate like this. I explained that we would not be able to use this reservation. They did not care and simply just stated over and over "it is restricted" what an awful company! will never use them again. We had to schedule another hotel and were out over $375!

I just wanted to let you know about a complaint I have with Econo Lodge located in Norwalk, CT and Priceline. First of all I am a college graduate, without a job, with little to no money, and had a job interview this morning (Wednesday, June 30, 2010) all the way in Stamford, CT. I drove 9 hours from Cleveland, OH in my car for an opportunity, an art teacher position in the area. Monday evening (June 28, 2010) I booked a reservation through Priceline.com for a cheap hotel room for one evening through Econo Lodge for $69.99. I figured that since I don't have a lot of money, I can't afford a nicer place but figured that by the time I drive in from OH, I'll only be staying in the room for 12 hours and leave for check-out the next morning. I received my confirmation email through Priceline, printed it off and had it handy for check-in.

I arrived at Econo Lodge a few minutes before 9pm and was greeted by a nice gentleman behind the counter that didn't speak much English. I introduced myself and told him I had booked a room through Priceline and handed him my confirmation receipt. He looked at the sheet with a blank stare not understanding what I had asked. He then looked in the computer to find my reservation and told me that I didn't have one. Regardless of the proof that I had with the receipt that had their address, my information and the room price, he wasn't able to honor the $69.99 price. He told me the best he could give me is a room for $89.59 (which included tax) for that evening. He told me that he felt sorry for me considering that I didn't have a job and that I traveled all that way that he took off $10, but couldn't go lower than the $89.59. Exhausted, I agreed and gave him my credit card and caved in for the fact that I had no clue where I was in Connecticut, I had no idea how to get to another hotel, for the fact that I was traveling alone and didn't want to argue.

As soon as I got into my room, I was greeted with an awful odor of cigarette smoke. The carpet hadn't been vacuumed in quite some time by the looks of the dirt and cobwebs in the corners of the room, the bed sheets were stained, there was a discarded old band-aid behind the toilet, dirt in the corners of the bathroom floor, and someone's hair stuck in the drain and on the shower walls. I was completely disgusted!

I was so disappointed by the fact that I drove 9 hours in my car to find out that I didn't have a reservation, to stay in a room for more than I could afford that was completely gross! With the economy how it is today, people can't afford the typical hotel room rates and count on other "reputable" hotel chains with cheaper rates to book their rooms at. But why does cheaper rooms have to go along with not being cleaned?! I have never understood that. As a paying customer regardless we deserve the same cleanliness as a more expensive room. Just because it's cheaper, does it mean the hotel staff only cleans every other customer? Can they not afford cleaning supplies?

I then decided to call Priceline that evening with a complaint about not having the reservation upon arrival to Econo Lodge which they immediately apologized and canceled my reservation with them and made sure I didn't get charged for cancellation fees as well. It is rather convenient for them to quickly remove themselves from the problem and send me off on my way. I asked the customer service person if there was anything Priceline could do for me for the inconvenience (considering Econo Lodge couldn't honor my price) and there was a pause, and then she said "Oh, that was a question? No there isn't anything we can do further. "

The next morning, (Wednesday, June 30, 2010) I checked my online back statement to notice that I now had a $100.79 charge from Econo Lodge. I called Priceline again first thing to see maybe I couldn't speak with someone different but to only receive the same information, which was that there isn't anything they can do for me but to talk with the hotel manager upon check-out.

Upon check-out, I spoke with a gentleman named Nick at the counter who spoke better English than the previous employee. He seemed more willing to help me stating that though the manager wasn't in, he'll make a copy of my Priceline confirmation to show to them. He again apologized for the reservation not being there but there wasn't any way that they could honor the original quote of $69.99 through Priceline with them. I then told him about my now $100.79 charge on my bank account and he explained that although my room fee was for $79.99, there was a $9.60 occupancy tax, which then made it $89.59.

As for the additional charge of $11.20, he said (really fast under his breath with his thick accent) something about an additional fee that I should call my bank about in a few days to ensure that I'll get back, that after a few days if it's not, I should call them and they'll help me out, although it's a pain because it requires a lot of paperwork and such on their end. Additional fee?! You got to be kidding me! I already over spent what I could afford! And now I have to call to ensure that I get it back? Ridiculous!

Oh and the condition of the room, I mentioned that to him and he disregarded my complaint as if it's quite common. If I wanted to spend over a hundred dollars, I would have booked a room that was a lot closer to my interview and definitely a lot cleaner! Once I made it back to Ohio, I then decided to file a complaint through Choice Hotels about this entire experience with Econo Lodge and Priceline. The gentleman I spoke with was understanding and gave me a claim #4891867 stating that they will contact Econo Lodge in Connecticut and the manager at Econo Lodge is required to contact me within 72 hours in regards to my complaint. That's it? What happened to the "helpfulness" of our customer service specialists?

It's not that I want to get anything for free but I definitely would like to have gotten some sort of refund or credit or something for the run around I have gotten! The gentleman then said I should contact Priceline for any sort of credit. But what about the conditions of the room? Shouldn't you be proud to have them as one of your choices of hotels to offer, Choice Hotels? Aren't you disgusted to hear about one your "choice hotels" is not what you promote it to be?

As for Priceline, I contacted them and was transferred three times and no one could help me! The final person I spoke with gave attitude on the fact that I had a complaint and didn't seem to want to help resolve the situation. They were pointing fingers at Econo Lodge stating they should be the ones to honor that price and refund me while Econo Lodge refuses and states Priceline should pay me the difference. Then the customer service person with Priceline calls the actual hotel that I stayed at in Norwalk, CT to see why they couldn't honor the price but conveniently no one answered the phone. Now, I have to call back in the morning to see if any one has any sort of answers for me.

I understand that I'm only over charged by a little bit and others will see it as it not being a lot of money. But when you are an unemployed college graduate with no money, no job and rely on reputable hotel chains for a clean cheap room to stay in and websites to book your stay at, that little bit of money cost me, not having enough gas money home! Quite honestly I wish I never stayed at Econo Lodge with booking on Priceline.com because it was a waste of my money and now time for the amount of minutes I'm on hold while I'm continuously transferred around. With the condition of the room and the reservation not being made, I'm pretty sure I won't go back to either of them for future travels.

I've used the name on your own price feature on Priceline for hotel rooms before. Now, I've slowly learned from my mistakes. First of all, they don't disclose up front what the resort fees or parking fees are, and how much they can add to the cost. I now know I have to take that into consideration. But I will never use them again. I intend to warn all of my contacts about them too. My most recent mistake was to book two rooms for two nights in Coos Bay, OR. I ended up at the Red Lion at a fair price only to find out afterwards that I don't get to pick out the beds in the room.

That's never happened before, and Priceline refused to do anything about it. My daughter was literally going to have to sleep on the floor. I only found out that you can only make a paid, non-refundable reservation for one bed anytime you use the name of your own price. Luckily, the Red Lion agreed to move us into another room, but I fought with Priceline for two weeks to let me cancel at least one of the rooms to no avail. I even had to search the site (using Control-F) to find mention of this policy. Buyer beware!

I made a bid on Priceline for a hotel room one month in advance, near JFK airport. My bid was $65 and they accepted my bid for a hotel, 6 miles away from the airport. They charged me $26 for taxes and fees. Actually, I am bidding for an airport hotel, as I am traveling with my kids and I want to check in after 1 AM. The next day, I tried to contact there 1-800 number and sadly, I was treated like a... They said, there is no cancellation or adjustments policy for Priceline. I want to express my experience as a complete violation of freedom and consumer security. They cheated me: (1) They charged with undisclosed fees and Taxes (2) Giving me a hotel room far away from where I have requested. So please friends...Whoever wants to deal with Priceline, take care, you will be cheated, You may be treated as a stray dog. Friends come forward. Speak out about your bad experience with Priceline. I will lose $86.84 as I am not going to use the hotel room Priceline provided. I am insulted.

I made reservations for rooms through Priceline. When I called the hotel to confirm there will be 2 Queen-sized beds, I was told I would need to pay 30% more for the rooms. I consider this fraud since nowhere in Priceline does it say you will be charged extra for changing the type of bed in the room. Although, they do state they do not guarantee the bed types based on availability. There were rooms available. In this case, they just wanted to rob me of 30% more. This is fraud.

I called Priceline.com to cancel a reservation my wife and I had for a room for 2 nights in Orlando, FL on June 25 through 27. We explained that a loved one has passed away and would not be able to keep our original plan, so we needed to cancel our room reservation and get a refund. They wanted to get the name of the funeral home and phone number to verify whether my wife's uncle was going to be viewed there. That's just disgusting!

I booked a room at the Westin SF on Priceline for $195, which already seemed a little steep considering their advertisement of a price cut. The next day, I found the same room advertised on the hotel's web site for over $20 cheaper. Priceline refused to refund the difference or upgrade my reservation as I called in 4 hours after the 24 hour expiration of their useless and misleading "Best Price Guarantee". This is not a discount website but rather a rip off and horrible way to experience a vacation or treat. They do not provide any customer service. I will nver use them again as I am not only sacrificing service, choice and quality but also, any recourse or service. Horrible experience.

I found your website after I was searching online to see if anyone else had bad experiences with Priceline. I have been using Priceline's name your own price for hotel rooms and car rentals for the past 6 or 7 years and have always had great experiences and have saved lots of money. I have never used it for airline tickets since it is so unpredictable. Now, for my current situation. I have been planning a trip to San Antonio, Texas to attend a convention that 75,000 other people will be attending for the past year.

In September 2009 I used Priceline's name your own price to stay downtown San Antonio in the river walk District. St. Anthony's hotel, a Wyndham property, accepted my rate of $85 per night for four nights. This Monday, June 14th, three weeks before I am flying to San Antonio, I received a phone call and e-mail from Priceline telling me that The St. Anthony's hotel was undergoing renovations and did not have a room available for me. I believe that the hotel just wanted to get rid of my low room rate and charge someone else a much higher rate since the rooms downtown are in such high demand.

Priceline moved me to another hotel 16 miles from the downtown area far away from the location I selected to stay in. I called Priceline twice and sent them now two e-mails. Priceline of course apologized to me many times but said my only options were to stay in the new hotel they offered me or I could cancel my reservation. The problem with canceling my reservation is there are no hotels even close to downtown area for a reasonable cost. I wish I would have never used Priceline to book this event since now I will have to try and find a way to get from the hotel to the conference center. You may use this letter on your website if you would like.

They must think that they're talking to a fool. There is no way parking in New York City would be considered as an incidental with parking fees being around $30 to $50 per day. I will file a consumer protection complaint against Priceline so that others aren't taken advantage of. Their website did not make mention of parking as being an incidental.

"Dear Ray, Thank you for taking the time to send us an e-mail. We understand that you are dissatisfied with your stay at the Howard Johnson Laguardia Airport East as it does not have a parking. While parking at some Name Your Own Price hotels is free or included in your nightly room rate, others charge for parking as an incidental, just like phone calls or room service. As indicated on our website, incidental fees are not included in your offer price. When you shop and compare for your hotel, review the hotel details information on our web site for specific information on parking options the hotel may offer.

"If your hotel does charge for parking, you will be responsible for paying this fee directly to the hotel, typically upon check out. Please contact your hotel directly for more information. When you did not travel according to your confirmed itinerary, our travel partner released the reservations and reservations are restricted. They are non-changeable, non-refundable and non-transferable. When our travel partner accepted your reservation, we immediately charged you to lock in your rate and secure your reservations. Our travel partner accepted your request on the condition that your reservation would not be changed or cancelled.

"By naming your own price, you saved $96.30 or 29% based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website; however, one of the reasons we are able to offer superior savings, is because name your own price reservations come with more restrictions, including the agreement that they will not be cancelled...."

I was very disappointed in Priceline providing me with a hotel stay with a hotel which did not have any parking at all onsite. I did not stay at the hotel because I have a car. I did not see anything that stated that a 1 star hotel does not have any parking. I have stayed at many 1 star hotels through Priceline without this happening. As a regular Priceline customer, I would like to get some of my money back, if not all. This issue should be called out prior obtaining a room through Priceline. Any help in this matter is greatly appreciated.

My complaint is that while we were bidding a hotel on Priceline.com was the worse experience for me and my girlfriend. She bid a hotel around Las Vegas area and before she placed a bid, she did the research first. She searched for what 4 star hotels they have and what price range, since you will not want to make an offer which is higher than the original price. Otherwise, what's the point to bid? Will you want to pay more than the original price? She made an offer for $140, which was about the half price of the 4 star hotel around the strip. But it turned out it gave her a hotel which was not never shown in their hotel list and not even searchable in the entire Priceline website. There will be more tricky things and unfairness to their customers from websites like that and we had a hard time to find ways to complaint since they don't even allow to talk to the supervisor and they said they needed 48 hours for investigation.

I've used Priceline before and had one good experience. However, the last couple have not been good. I searched for 4 star Priceline hotels for my trip to Rome, Italy and spent a good deal of time checking out each hotel and the customer reviews. Of course, I probably got the one hotel I didn't see, which by anyone's standards, is not a four star hotel.

In addition, the customer reviews of this hotel were terrible. Looking at the hotel's website directly, I'm only saving $7 per night! I called Priceline to tell them I would be willing to pay more and stay at the same chain's sister hotel down the street if they could just change the hotel. They would not allow it and stuck to their no cancellation policy. I understand that I agreed to it, but I thought I agreed to a 4 star hotel, and they proclaimed that by their standards it was a 4 star. The only thing they could offer is that if someone comes in with a lower price, they would give me the difference.

I bid on a hotel room in Toronto. I searched the sites to get an idea on prices and hotel location and amenities. I placed a bid that would put me competitive for a nicer hotel in the location I needed. Instead, Priceline accepted my bid for a hotel for a higher amount than the price on their own website. When I called immediately, I was told they would look into it. They came back and said they would match their price but no refund or hotel change possible.

If I wanted that hotel at that price, I would have just reserved it to begin with. I purposely did not want that hotel, no swimming pool, not a convenient location for my needs. I will never use Priceline again. Time will tell if I actually get the lower price for the hotel I do not want. I was so looking forward to this trip with my sister and now I am just frustrated.

I booked a name-your-own-price through priceline.com. I put in $100 and they accepted my offer. The hotel was nothing to what I had asked for and if I booked it directly through the hotel, it would have been only $3.00 more. I was not given a saving of any type and was booked in a hotel that is a mile from the beach. I have 4 kids and my wife and I are expected to sleep in a small hotel room?

The hotel has even agreed to cancel this reservation but Priceline won't. They keep telling me sorry. The customer service people are all a bunch of puppets reading from a scripted piece of paper and cannot even go a full sentence without saying, "I apologize but...(what crap)."

Reservations were booked through priceline.com for June 4 through June 6, 2010 at the Quality Inn Oakwood in Spokane, Washington. Unknowingly, these reservations were at the wrong location. Since we were on the road and unaware the reservations were 40 miles from our destination, we were unable to cancel our reservations to meet their Cancellation Policy deadline.

To our disappointment, priceline.com did nothing to aid us. We are required to prepay when booking. Is Priceline.com not required to help their customers in these types of situations, offer a credit or compensate for another hotel? Priceline.com did nothing. We ended up paying you and paying for another hotel three blocks from where our business was being conducted. We are truly disappointed and frustrated in the way priceline.com handled this situation. We are sure that we are not the only ones who have booked rooms erroneously. In today's economy, businesses and families cannot afford to throw money away. We will no longer utilize their services.

I wanted to book a room in Dover, NH and after much frustration on the internet of prices keep going up since last night, I decided to call them because they promised "the best price guaranteed." After Omar told me that the room was $99, I told him that was the same price as everyone else on the internet and was that the best they could offer? He told me yes because prices keep going up minute by minute as the day I want draws near. I then said maybe I should just call the hotel (Microtel) myself and maybe they'd offer a better price than the entire internet because sometimes hotels do. He then offered to call them and check for me and I reluctantly agreed because that sounded counter-productive to his job. He placed me on hold and came back a few minutes later and said it was the same price $99.

I then told him I'd call back and confirm in a few minutes as I wanted to speak with my husband to make sure we'd stay there or go to a different town. When I got off the phone, I looked up Microtel's # and called to speak with "Beth". She quoted me 2 queen beds for $89. I booked with her and called back Priceline and got a "Louis" who said he would help me when I told him I wanted to speak with "Omar". He read me the notes that Omar left stating that he talked to "Beth" and she quoted him $89. I told Louis when he came back on the phone, he lied to me and told me it was the same price as priceline.com of $99 and I wasn't very happy with his being dishonest. He didn't offer any solutions or that he would tell management so I feel they don't really care about the consumer at all and just want their extra money and will lie to do it when they are suppose to be "the best price guaranteed". They obviously were not.

I was trying to make a hotel reservation and the website is setup to dupe innocent customers to sign contract of non-refund policy. Finally, when I tried to cancel the reservation through customer service, I have been threatened that I will not get refund of money. I literally begged for mercy but all my efforts are unanswered by the Priceline gods. This is the USA and how can a company like Priceline put innocent customers into fraud type of business and exist in the market? I do not understand. Please help me out. If this is the real free country in the world US, then Priceline will be charged with bad action to customers. Otherwise, I will lose faith in US.

I tried their name your price deal for a hotel in OC, MD. Once I got it I noticed the taxes and fees seemed high. When I checked in to the hotel I asked them home much the taxes and or fees were. They told me a total of 12%. I could see mine were more like 20%. I found that Priceline hides a process fee in there, which is very hard to find. When you call them they are no help. They did tell me this fee may vary on your stay or how many star the hotel is, etc. I also found that if I called the hotel, they would have matched Priceline's offer which was only ten dollars difference. I have tried this name your price option and both times it was terrible. I guess it's my fault for not doing my home work. Do your self a favor and use someone else or research who you're dealing with. You would think that a company with so many complaints would be out of business but it's you and I not checking that keeps them ** the public.

I booked a hotel through Priceline. When initially choosing options, I chose only one amenity, a pool. Intersperse though the selection of hotels available with this amenity are "name your own price" options. I chose the "name your own price" option with the understanding that the hotel considered would have a pool. I made this assumption solely based upon the hotels available in the listing. I had searched everywhere on their site to see if the "name your own price" specified the hotel opting to accept my price would not include my preference.

My sole purpose for booking the hotel was to have access to a pool. I have perused the website thoroughly to see if there is any notation that would prove otherwise and found none. I contacted customer service, which concurred with me that it was not mentioned on the website and it was just my misfortune by choosing the "name your own price" feature. I feel that I am unable to use the reservation. I ask for the opportunity to have the reservation canceled in order to book another hotel using the normal selection channel, but was denied. I feel that I should be compensated for the lack of information which did not adequately explain the limitations of my option.

I booked a room for the advertised rate of $60.00 per night. I called the hotel to confirm two standard queen beds. No problem. I called again to re-confirm two beds. The front desk manager then states due to requesting two standard beds, there would be a $20.00 surcharge to room. Apparently, all rooms with two beds have been "renovated" requiring customers to pay additional $20.00. I went round and round with both Priceline and hotel demanding a refund for false advertising. Both completely refused to refund my money. The front desk manager hung up on me and general manager of the hotel had the audacity to defend the front desk manager stating he found it hard to believe he hung up on us. Unbelievable.

I will never ever again use Priceline.com for booking a hotel. Both Priceline and the hotels will blame each other for the false advertising and no one will take responsibility to refund the money. I am out of $140.00 and will have to book another hotel as I refuse to stay at this place now. The general manager can't understand why a customer would not want to stay at their hotel after being lied to about the price and being hung up on by the front desk manager.

I made a hotel reservation from Priceline and received a mail for rental car reservation and I went to check the price it got automatically booked and gave me its own location which I cannot reach. I thought there will be another page in website to choose the location and confirm the reservation instead it automatically confirmed and gave their own location. How could some one reserve the rental car to some location which the customer had no option of selecting it. I pleaded them to either cancel the reservation or change my reservation location to the one that I wanted. I called the customer service but of no use. It's a $131.15 reservation and it means a lot to me. At least I want my money back. Please some on help. The Priceline confirmation # and request# are mentioned below. Confirmation #: 557836988COUNT Priceline Request #: 151-211-423-57. $131.15.

I double booked hotel online by mistake. I called within 30 seconds of submitting and was told to hold while they confirmed with the hotel. They said that the hotel would not honor the cancellation. I called the hotel and was told that no one from Priceline had called but the front desk manager, who then confirmed that she would of course cancel one of the reservations without penalty.

Priceline is saying I must honor my agreement with them, when it clearly states that the cancellation policy is set by the hotel. The front desk manager confirmed that they have a 48 hour cancellation policy and the policy stated on the Priceline website was not from them. Priceline will not refund the money for the double booked room to my credit card.

I attended the "name your price" of Princeline.com and it matched me an unqualified hotel. I then found another website charging a lower price for the same hotel in same nights without any special effort. I called Priceline within 24 hours of reservation, but the calls were answered by automatic voice or cut. I could not get anyone to answer. So I sent an email with the website address I found a lower price. I asked to cancel my reservation and refund 100%. Priceline only apologize and provide a bonus for next trip. I reply via their email address and found there is no reply.

Then I called again. The first three calls were cut in middle. The fourth call was answered finally by someone, yet their representative did not really answer my question and cut my call roughly. I really could not believe it. I sent an email through Priceline "help center" (they only reply through this system) again. The same, they reply with a standard apology and refuse my claim for the reason that they did not get my call within 24 hours. I resend an email and mention I can provide my international call record. They ignore. It seems that I only can accept their bad offer and can't do anything or find any fair authorities to express my anger and frustration.

Here is the scary thing. I have been a loyal priceline.com customer for over 8 years. I travel every 4 to 6 weeks and in the past usually booked via priceline. My sister and I were planning a trip to Las Vegas in May 2010. We put $50 a night for a 3 star hotel in Las Vegas. That offer was rejected. We then put in $55 for a 3 star hotel. The offer we received back was for a 2 star hotel at the Palace Hotel in Vegas. We immediately called priceline and told them a mistake was made. They refused to refund our money, they refused to put us in another hotel, they refused to do anything to assist us in remedying their situation.

The Palace Hotel is a slum. If you look it up, you on any search engine you will find the absolute worst reviews. My sister and I went there and discovered it was truly a pig sty; a complete and utter filthy mess. We were so disgusted by the hotel we bite the bullet and did not stay there. We ended up losing $200. It was worth it to us. The Palace Hotel should be condemned. We got an amazing deal on [competitor] in a 3 star hotel for $150 total with taxes included. It was wonderful and we enjoyed our stay. I am still in shock that priceline.com with William ** declaring are the lowest prices around guaranteed, they not only are not the best prices around they did not care if you're a loyal customer or not.

I am a travel nurse and I travel all over the USA. In the past, I have usually gone with priceline, yet when I needed them to help me they did nothing to resolve my situation. I guess they do not care if you're a regular customer or not. That's fine, fortunately there are better online travel sites to go to. I would highly advise everyone to avoid priceline and whatever you do, please do not use priceline's make your own offer. They can give you the slum hotels and not be responsible. We lost 200 bucks.

Called to schedule an oceanfront hotel at Virginia Beach, VA. When I called, the hotel I chose, oceanfront, was priced higher for a non smoking room than was listed on their web page. I told the agent that I would have to check with the other parties before booking. He insisted that he could find a place within my price range. I informed him that it had to be oceanfront because the children were ages 4 and 7 and the 7 year old has a disability and we could not be crossing streets and parking lots.

He began his search and gave a hotel name and said it was on the beach. I was concerned because of the lower price. Also he telephoned to the hotel to check on the number of persons that could be to a room and he continued to say that the hotel was on the beach. After I completed the booking and giving my credit card number, I decided to call the hotel and confirm the location. The person at the hotel said that they were not on the beach and had no view of the ocean and that there was no crosswalk at that location or access to the beach. Priceline says, "sorry, you committed and there is nothing we will do to help. There are no options. Sorry". The reservations are for 6/21 - 6/23/2010 and I stated that we would upgrade to an oceanfront. They said "no".

At this point, our short vacation is ruined. Do we take the chance of one of the children getting injured? Anyone with children knows how many times you have to run in and out, back and forth to take care of their needs. Whether we go or not the money is gone and they will not upgrade at my expense. People have to be nuts to use this service. I have learned a valuable lesson and I wished I had looked or known of this website before booking a hotel through Priceline.

The rooms smelled and I had already been charged for rooms of 3. At $71.99 a night. Total of $268.60x3 so I have lost money and the beds were lumpy. I will never use price line again. Wedding party I had were out of a room. I had to search for rooms for them last minute.

I am an Australian based in Canberra. My complaint concerns the US-based travel internet website called Priceline.com, which auctions off spare capacity in hotel rooms etc. and claims to offer deep discounts. In return, one ticks a box on their website accepting their conditions, no refunds, no cancellations and immediate debiting of one's credit card if a bid on a hotel is accepted by Priceline.com. On 13 June 2010, I bid for a three-star hotel in the St Germain-Montparnasse area of Paris, France. The Priceline.com website stated the average rate of a three-star hotel in the area was US$341 a night (I have printed out a copy of the website claim so I can prove this). Priceline.com also described the area I selected (St Germain-Montparnasse) as a cafe-filled area with parks and tourist attractions). I bid US$150 for a room for six nights and my bid was immediately accepted. The company immediately debited my credit card for US$900.

What I had "won", with no right of cancellation or refund, was a room in the Novotel Paris Gare Montparnasse. A hotel in a seedy industrial part of Montparnasse right on the very border of the area as shown on the Priceline.com map (again, I have printed out a copy of Priceline.com's map and their misleading description of the St Germain-Montparnasse area so I have printed and dated proof of Priceline.com's duplicity). The hotel backs onto a huge network of railway lines ("gare" is French for railway station) and is surrounded by public utilities and hospitals, far from tourist attractions and cafe-filled streets. Not only that, even a cursory trawling of the internet for prices on a three-star room in St Germain-Montparnasse shows that the average price of a room is not US$341 as Priceline.com claimed, but about US$100. Not only that, far from getting a deep discount, the Novotel Paris Gare Montparnasse's online website was offering rooms for US$162 at the time I was bidding so I received a discount of just $12!

My complaints have met with repetitious pro forma responses stating no refunds, no cancellations and that the hotel I "won" met all the conditions I specified - i.e. a three-star hotel in St Germain-Montparnasse. The matter now rests with my credit card company who are disputing the charge on my behalf. I have also included in the documentation sent to my credit card company a letter from my solicitor supporting my claims.

On April 3, 2010, I booked three nights from May 20, 2010 to May 23, 2010 at the Wynn Las Vegas, as well as a flight for my brother from Boston. That same day I received confirmation of my flight and hotel. Today, I was called by Priceline and informed that the Wynn Hotel was overbooked, and that I would have to move to the Trump Hotel. I told the representative not to move me yet, and that I would call back after calling the Wynn. The Wynn informed me that the hotel was not overbooked, but that a Priceline had overbooked their committed block of rooms, and that they had decided to bump me for reasons they were not privy to. I called back Priceline and they informed me that they had already moved me to the Trump (without my consent) and that cancelling the hotel portion of my trip would result in a $363.72 refund, less a $75 cancellation fee. Aside from the fact that Priceline was charging a cancellation fee (which seemed absurd under the circumstances), despite initially billing me $465.57 for the hotel stay, Priceline was only willing to refund a portion of that amount. But more to the point, Priceline waited to contact me until hours before my ability to cancel the reservation was out, giving me an impractically short time (I work) to research alternative arrangements, and certainly well after securing alternative arrangements would have been a cost-effective alternative.

Moreover, when I called the Wynn, they informed me that this was not the first Priceline related call they have received, and noted that Priceline secures a block of rooms at a discounted rate, and that Priceline in this event had overbooked their committed amount. In that event, Priceline would have to pay extra to give me the package I purchased. By moving me to the Trump, an off-strip hotel that charges significantly lower rates without giving me a discount, Priceline is able to pocket the difference in rate.

I also believe their presentation was misleading. While they claimed they had an ability to move me, I received an email confirmation of my hotel room, and was charged for the room. The company led me to believe I had purchased a confirmed stay. If they had accidentally overbooked when I purchased, I should have been moved at that point. By waiting to the last minute to move me, I believe I have been victimized by a 2-bit bait and switch tactic. I intend to sue the company, and would be more than happy to serve as a lead plaintiff on a suit, or join another suit. Thank you.

This was my third time using Priceline, bidding for a hotel; and I never had a problem. I was booking a hotel for San Francisco, and I specifically wanted a hotel at Fisherman's Wharf, so I clicked on that box only. I ended up with a hotel at the San Francisco airport which is miles away. I am doing a marathon in the morning, and there is no way I will rent a car now or drive an hour to get into town. My credit card company is helping me deal with this now.

When I received my Amex statement, I was charged an additional $66. I was told that priceline can charge the consumer a user fee for using an online booking service. This additional charge is not disclosed in the TV advertisements nor is it disclosed on hotel site or within the content of confirmation of the room rate. Upon researching the priceline web site, if one were to scroll completely down to very bottom of the web page, in pale lettering is a disclaimer.

When a business traveler is booking a room and when they receive a rate confirmation, they would not think to look for hidden fees. Any additional fees should be clearly posted alongside the room rate. But then perhaps the consumer would just book a room directly through the hotel.This is a very devious business practice that takes unfair advantage of the consumer and after the user fees are charged, no one is interested in helping the consumer.

These mysterious user fees which vary greatly on my Amex statements should be clearly posted in bold print on the websites for the various companies that advertise low hotel rates.

Priceline is only good for single bed rooms. All hotels I contacted confirmed that they are only securing you a room with one bed but Priceline says, "Contact your hotel to make request for double beds /smoking/ non smoking rooms." They will not refund or change reservations--and this is 30 days in advance.

I heard from a client that Priceline was the best price. Can get great rates, so while looking online, I decided to checkout priceline.com. I completed the required information before getting a price and bid. Understanding the terms and conditions of nonrefundable once purchased. I placed several low bids that were declined and continued with my bid to see how high the rate would be...thinking at the end of the bid I would have a choice to accept or decline the bid offer of the hotel they selected for me. Well, this is not the case. I immediately sent an email to customer service advising them my understanding of their process and to please cancel the booking due to my error. I called customer service as well and they of course have a script they use and will not make any concession. Basically, I get what I committed too.

Well, I checked the hotel they selected for me online to find they offer an advance purchase price for $30 per night less than what priceline.com offered and they allow you 24 hours to cancel before committing to a nonrefundable purchase which is what I advised priceline.com customer service. Just so you know, my dates are 4 months away in September 9-12 2010 for the hotel. Today, May 09, 2010, I went to see the hotel they choose for me. It is aged and in need of renovations. I checked out the room category including a king and 2 dblb rooms. The whole property is in need of renovations and should not be considered a 3 star property at this point. It is the Marriott Marina del Ray, CA...not worth $200 per night that priceline.com confirmed for me. Not even the $169 per night rate the hotel offers on their website for advance purchase.

By the way, I called priceline.com to advise the twice that I found a lower rate online and they did not offer to lower my price and they have a Best-Price-Guarantee. I emailed them within 24 hours of my confirmed reservation asking them to change my price to the lower rate, so they had to honor it. Now unfortunately it looks like I am stuck with this reservation at a hotel that is run-down. Buyer beware! This priceline.com is a scam and they only want your money and do not stand behind anything. I recommend all consumers to complain and demand an option to be added to allow consumers to accept or decline the final bid submitted. I am a very unhappy consumer having been taken by priceline.com the very first time I used it. Yes, I admit I made a terrible mistake and I hope others are very cautious or better yet. Do not use priceline.com for anything!

Immediately charged full amount of bid without opportunity to accept or decline the bid offer. This should be allowed when you do not know what you are buying. I went to see this property today (5/09/10) and viewed the worn shabby rooms (#433 - double room and #437 - king room) as well as public spaces. The hotel is not a 3 star, but a 2 star in it's present condition. I did not get what I paid for and I want a full refund.

I bid on a 2 star hotel in Spokane, WA and was awarded one. I then read reviews on the hotel and 7 of 8 were negative, including one person who complained of blood on the bathroom wall. I immediately emailed and then called Priceline and asked to be allowed to have another hotel awarded and they said no, we have it rated 2 star and you got a 2 star hotel. I explained about the reviews and that maybe they don't want to have it rated 2 star and maybe want to not allow them to award rooms, but they refused to listen. Customer Service that cares about their customer? Nope, just a bunch of customer service in Bombay, India who couldn't care less. Stay away from Priceline!

Priceline.com failed in so many ways to qualify as a quality legitimate business. They equal nothing more than a scam. I created a reservation using priceline.com. The system put me in a hotel 20 miles away from the city. I wanted to be in Orland Park. I was stuck in this place without being able to review the location, priceline.com Hotel Confirmation for Matteson, IL - Apr 15, 2010 (Itinerary #**). I noticed that I had it for 3 days only need it for 2 nights, also, this just after creating the reservation. I tried to opened the reservation up and change it to 2 nights, the Priceline.com system created another reservation. Now, I have (2) reservations created that I don't want.

I called immediately the hotel and asked to have these cancelled. The response was they cannot change anything that Priceline.com creates; only they can change reservations they create. I called Priceline.com and reviewed the situation. They said, tough luck they can't cancel anything. No they won't cancel anything. I said, "It's a mistake I can't have 2 rooms at the same time, same place for 1 person. Cancel one, please."

Priceline.com for 20 minutes told me they would not cancel or refund me one of the reservations stated above. Transferred me to supposed supervisor and began the same offensive noncustomer-friendly brass denial of customer satisfaction, stating no cancellation or refund. I again stated I only needed the room for two nights and would accept the priceline.com Hotel Confirmation for Matteson, IL - Apr 15, 2010 (Itinerary #**) for 2 nights.

This is where it gets better. I drive 5 hours from Detroit to the above hotel reservation with my 2 sons, Arrive at the hotel, I am asked at the front desk, "Can I help you"? I say yes have reservations for Saunders, Travis they reply both reservations are cancelled. I said, "No, the 2 nights one should be good." Long story short, I have the Front desk at La Quinta Inn print the screens for proof that they were cancelled. I asked if they might have made a mistake and cancelled them, La Qunita stated they can't modify and reservations that Priceline.com made. Only Priceline.com can cancel reservations.

So now I have paid Priceline.com for a reservation drove 5 hours to find out they cancelled my room, taking my money and leaving me without a room. I called Priceline and was on the phone with them for over an hour. On one call, I made 4 calls trying to get this resolved with a refund. I was transferred 4 times to different Customer reps and Hotel liaisons.

All stating that there was no way they could have made the mistake and continued to place me on hold every 5 minutes to verify supposed data. I told them, "You do not get to hold me hostage on the phone while you figure out whom or why your system failed, apply a credit to me and figure it out on your own time." They were asking questions like the names of the ladies working at La Qunita when I checked in and everything to wear me down and get me to hang up.

I was spoken to rudely and without and respect or concern to make me the customer feel valued or even acknowledge that they took my money and left me without lodging. I would like all of the money put back on my debit card, $229.64. The priceline.com system is fraudulent and the Customer service is the worst ever, designed to wear you down and get you to walk away.

I reserved a room through priceline and paid an extra 10 dollars for a king size bed. When I arrived at the hotel, they gave me my room key. When I got to the room there were two double beds. I went to the front and asked why and they informed me that it was the same price as my king size, but they did not have anything else available, maybe tomorrow. When I called priceline, after forty minutes and two accidental hang ups on their end, they let me cancel my other two days without a cancellation fee, but still charged me full price for the room that was initially supposed to be 10 dollars cheaper. As a result, I ended up finding another place to stay, had to change places and still had to pay full price for a reservation that was not what I reserved. This is horrible customer service!

I placed a bid for a hotel for 3 nights in New York City. I bid on a 2 star hotel, which is promised to be "brand name", "known for comfort and quality", a "quality" hotel, etc. I "won" the Marrakech Hotel, which I later discovered had hundreds of complaints listed at tripadvisor.com including bedbugs, rats, roaches, etc., which the Management of the hotel responded to on that website, in writing, that those problems were true.

I complained by phone, they refused to do anything to me. They have given me a substandard hostel, rather than a 2 star hotel. They charged me $412.74 for 3 nights, which is still unresolved.

Booked a quick stay through Illinois with Priceline on return trip home. Picked negotiator and got Holiday Inn of Urbana. Unloaded car and elderly mother in law into room and came back to find exhaust fan in room had filled room with smoke. They immediately moved us to room 2 doors down the hall. Lucky we brought a fan because air conditioning would not work and room wad 86 degrees. Went to desk to see if they could fix it and they said we should not have touched the control, and we had not touched it.

They would not move us. The ad advertised continental breakfast and when we checked in, she said we would have to use the pay restaurant. In the morning when I went to talk to someone new about bad experience the maintenance man was standing at the counter and knew nothing about the fan problem or the air conditioning and again said we should have not touched it. "People shouldn't touch things they don't know about," was his comment. They made no effort to even say they were sorry, we did not have a pleasant stay. We will never stay there again and I will be sure to tell people to not stay there. It was disappointing that such a chain would treat a customer like that no matter if they used Priceline or not. Moving my mother in law after settling in with all the luggage at a 4 star hotel was upsetting to her and having to worry about breakfast when we thought it would be there was difficult for a diabetic.

I booked a hotel and rental car through the Name your Own Price Feature on Priceline.com. Beware! I had to change the dates, and the company would not allow it - not even for a fee. I had to pay the entire hotel bill for 3 days and the entire rental car bill for 4 days. I was both disappointed and shocked at the level of customer service and policy. I was going to rebook the same hotel and rental car for the following week and there was not even any consideration for that. Oh, yes, they did offer me a $50 voucher for any future travel - big whoop. I was paying out over $600 for a trip I was not even making. I am out $600 for a trip I cannot even take.

I had reserved a room at a hotel for the 27th of March 2010. I reserved 2 weeks ago. The hotel I reserved was supposed to have a pool. When we arrived at the hotel, there was no pool and the desk guy starts cussing at me like I just robbed a 7-11, if you know what I mean. He goes on to state how they told Priceline they had no pool 5 months ago and said he would refund my reservation to Priceline but I would have to call them to get my refund. So I did, while standing in this hotel. They act like I'm lying to her. She puts me on hold and calls the hotel.

So then the hotel clerk/manager or whatever he was starts cursing at her. Tells her I'm standing right in front of him and that they don't have a pool and he is refunding the reservation ok she gets back on the phone with me says they will refund my money minus a 10 dollar fee for me cancelling within 48hrs of reservation. On a hotel that was supposed to have a pool and didn't. I should be my fault for their false advertising and am still waiting on my refund. I asked to speak to her supervisor.

She said there was no one higher up and so I ask her name, she replied Mary. I replied, "Mary what?" She said her last name I need not know but it would all be in the report and the she hung up on me. I was speechless. I will never do business with Priceline again. I will be contacting the BBB if they are listed and will trash talk and discourage anyone I ever hear mention them.