Priceline - Hotels

I bid my own Price on Priceline.com, so much for the 60% savings. I bid for reservation at a 4-star hotel. Offer was rejected. Pop-up suggested increasing my bid to $93.00 and sure enough my bid was accepted.

Once I knew the hotel I was staying, I went to their webpage for their phone number. Immediately, I notice the hotel was advertising a lower rate than my adjusted accepted bid. I called to verify my reservation to learn there was a $29.00 plus tax per night parking fee. Further discussion I learned the hotel's lower advertised rate included free parking.

I contacted Priceline to explain higher rate plus parking fee, they were friendly but sorry. In bullet 4 of the acceptance page they state, "I am responsible for all other hotel fees." When staying at 4-star hotel, I never expected there would a 31% charge to park the car. Seems Priceline doesn't really make that information know up front. They choose to hide it in a page they know is never read.

When talking with the hotel, they suggested I cancel my Priceline Reservation and book directly through them. Taking about insult to injury, Priceline doesn't cancel. I have been a long time user of Priceline, rather, I was a long time user of Priceline.

With all the being said, the hotel I will be staying at has a 7.6% satisfaction rating using Priceline standards. With other sites, the reviews include horror stories. With that being said, a hotel with Pricelines chosen reviews, 24% dissatisfied Priceline customer still gets Pricelines 4-star rating.

I attempted to "name my price" on a semi-luxury hotel room in San Francisco for Valentine's Day weekend. I selected a 4-star hotel but instead Priceline downgraded me to a 3.5 business-traveler hotel with very basic amenities and no king beds. I called Priceline because I felt the downgrade was unacceptable when I specifically requested a 4-star rating. They told me that when selecting 4-star it could mean that you receive between a 5 and 3.5 rating. Their contract page states the following:

"If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested."

Despite this I was not given a refund or offered an upgrade. Now my boyfriend and I will be spending Valentine's Day weekend in a less than desirable hotel, sleeping in cramped queen bed. Not the weekend of luxury and romance I was planning for. Buyer, beware!

Through Priceline, I booked two rooms, each with two beds, at the Fairmont Hotel in Arnold Missouri. When I got to the hotel, they wanted to give us two rooms, with only one bed each. This was not enough to accommodate our party of six. We were forced to go across the street to a nearby hotel. I promptly called, and requested a refund, and was refused.

I asked to speak to a manager. When he came on the line, he identified himself as "Jack". I requested for his last name, and was told that he was not allowed to give me another name. I asked if I was speaking to someone in the United States of America, and he said no. I requested repeatedly to be transferred to someone in the United States, and he adamantly said "no" each time. In addition, he kept asking me if I read the contract, and understood that Priceline does not give refunds. I said that I did, but that they did not live up to their side of the bargain by providing the stated rooms. "It does not matter," he said, "it says in the contract that we do not give refunds". This went on for at least ten minutes, while I had my sister contact Visa on her cellphone. I kept requesting to be transferred to someone in the United States, and he kept refusing to connect me. He said that I should hang up and call the toll free number again. I refused, and told him it was his job to connect me, but he just kept telling me that the contract states that Priceline does not give refunds.

My sister gave me the other phone with a representative from Visa named "Gus", who was speaking to me from Florida. At this time, "Jack" from Priceline, hung up on me. As "Gus" from Visa was explaining to me the dispute procedure for the charge "Jack" called me back and insisted he did not hang up on me. I told "Jack" that I had reported his company's behavior to Visa, and would be disputing the charge. He then told me that he was happy to have helped me, and I should have a good day. I told him that he had not been any help at all, and that he should not be pleased with the lack of service he had provided me. Now, I can only wait until the charge appears on my Visa statement to dispute it.

I have frequently used Priceline for the same area for which I was looking Ft. Lauderdale N. I had always gotten hotels in the Cypress Creek area. Imagine my surprise when I found I had a hotel in Tamarac. I did look at their map and found that Ft. L. North extends all the way west to St. Road 7, so technically, I was within their area. However, the price I paid to Priceline plus the Priceline service fee was only $1 or $2 less than I could have booked that hotel for with an ordinary service (I used the name your own price mechanism which trumpets that you save up to 60%). There was not even a 1% savings.

Finally, the 2 and -star hotel I got may be called a 2 and 1/2 star but it is very inferior. In fact, the month before, guests complained on Trip Advisor that their luggage had been broken into in their room, people were smoking drugs at the hotel, the back door to the hotel was broken so there was no security from the parking lot, and etc. This is what I would expect from a 1 star hotel, not 2 -stars. I tried talking to Priceline but got nowhere.

I went online to secure a nice safe and clean hotel in a certain geographical area. I put my bid in and to my surprise I found out that the hotel they were sending me to wasn't in the area they were claiming it was. Houston is a huge city and it can be very difficult to navigate in both morning and evening traffic. I wanted to stay in an area that would be conducive to me arriving to work on time, and then back to hotel at a reasonable hour. I wanted to stay in NW Houston, Cy-Fair, or Willowbrook and clicked on these areas, but I ended up being placed in a Dive-motel on Hwy 45, 2 exits from Spring! The motel as well as Hwy45 are in North Houston, miles and miles away from NW Houston. They claim 45N is in North West Houston, but it isn't! Why are they allowed to do this? Well, I was told because on the map--that no one looks at--says it is. I feel this is false advertisement. If you say a hotel is in a particular location, it should be there.

This hotel has a rate of $210.00 for a week and I paid $410.00! I cannot express how upset I am right now. I would have never pulled up to that hotel for any reason! Being trapped in after spending your money and told there are no changes or refunds is crazy. I thought in America you are supposed to get what you've paid for, and I paid for a Hotel in NW Houston!

Priceline and the hotel charged me for the same night stay. Priceline refused to resolve the issue, or allow me to speak with someone at Priceline to get the issues resolved. If you must use one of these "deal" sites, use Hotwire. They will refund you, or give you credit, when either they, or the hotel makes a mistake. Priceline takes no responsibility for errors on the part of them, or their hotel partners. I gave Priceline several opportunities to fix the error, and they only gave me a physical address to write to, in order to escalate the issue. I was out of the cost of the hotel room, as I was double charged.

Priceline's calculations for a median retail price for a hotel listed on their "name your own price" webpage are deceptive, inaccurate and misleading. I used Priceline to book a hotel in Key West, Florida. Juggling a baby in my lap and a two year old on my knee, I went to the "name your own price" webpage. Hoping for one of those 60% off deals that is posted on the website, I proceeded to book my vacation. I chose where I wanted to stay "Key West" and the star level of my hotel, "resort". I was then ready to name my own price. To the right of the entry box is a yellow square that reads "median retail price for a resort hotel in the areas selected is $579". I based my price on the $579 and entered $275. That price was not accepted. I quickly tried to enter my next higher price of $300. That was accepted! But it was in Key Largo. Oops! Somehow when I made the second entry of $300, I also searched both Key West and Key Largo.

After 3 failed phone calls to customer service (in the Philippines) to help a partly distracted mom try to get her trip changed to Key West, I realized my error would not be changed. Instead, I began to investigate how I made the mistake in the first place. So, I went back to the website and saw that if I included both Key Largo and Key West in my search, there were in fact 3 Resorts possible. Adding the three available resorts together $579 (in Key West), $334 + $379 (in Key Largo) I came up with a median price of $432. However the yellow box still reads the "median retail price for a resort hotel in the areas selected is $579".

When it was just Key West selected the median price was $579. With both Key West and Key Largo selected the median is still $579. How could I attempt to get 60% off if I didn't start with an accurate median? That is clearly inaccurate and misleading. If the yellow box had changed to reflect the actual median of $432, I would have lowered my "name your own price" to $200 (and with the number change, I might have even noticed my Key Largo error).

After getting nowhere with customer service in the Philippines, I called the headquarters in Connecticut. The Senior VP of customer relations, Lisa G. passed my voicemail to Steve in her department. Steve called to tell me he could not cancel my trip because they might lose their contract with Marriott if he did. He also told me that a median and average are different and $579 was indeed the median at the time I booked. He insisted that the price of the hotel they booked for me changed from $579 when I booked to $334 four hours later. I am 100% sure he is wrong. In addition, I called the hotel directly and the prices for rooms were $319 and wouldn't have changed so drastically in 4 hours! I tried the same search several times after my conversation with Steve and the box always read $579 with Key West alone and with both Key West & Key Largo checked. The calculation is inaccurate and deceptive!

To collect on Priceline's Guaranteed Lowest Price, I phoned Priceline's website. The representative said she could not find a lower price at the hotel I booked. I told her "That's because it's a small hotel (Authors, in Key West, FL), and each room is a different rate." I specified the room I booked, and told her she wouldn't find it available because I had just booked it on Priceline!

I printed the less expensive site's offering (easytobook.com) and said I could supply that as proof. She refused. So, I sent my proof to Teddi ** at Priceline's Executive Offices, also inviting her to call Authors of Key West to confirm what I said was true. She said she couldn't open my PDF attachment. I offered to fax it to her. She did not address my offer. Three times I received the form/standard refusal e-mail. Heed the preponderance of negative reviews on Priceline. Priceline is a scam outfit that does not make good on their promises.

DIDO on complaint posted on 12/20/11. Wish we have read this prior to.

We have also used Priceline.com on several occasions. Tonight, our bid returned a hotel outside of the area suggested. We immediately contacted Priceline and talked to agents who would not allow us to cancel, substitute or even pay more to move our hotel back to the requested area. We were even willing to just pay the retail price if necessary to be in the desired area.

We were told that we could not appeal to any managers beyond the two agents we talked to but that we could write to headquarters - 800 Connnecticut Ave, Norwalk CT 06854. This experience was very deceiving.

I have used Priceline.com many times. In this particular instance, I chose a hotel that was described to be in an area that it wasn't in. In fact, it was several miles from the stated location. After contacting Priceline, they would not allow me to cancel or substitute another hotel in the area that was described on their site. Basically, they misrepresented the location of the hotel on their website. I contacted their customer service department and I was told I could not change my reservation because it was restricted. In addition, I was told I couldn't appeal to anyone else other than writing a letter to their company headquarters.

I booked a hotel reservation on Priceline and as this is a credit card I hardly ever use, I was suspect when 2 days later I was called by my bank with suspicious activity on my account. I know that it had to be someone from Priceline who might be stealing credit card information as I have not used this card since September. It has now been canceled and a police report filed. When I called Priceline, they acted as though they didn't care, had no security department to speak to, wouldn't give their name and wouldn't let me speak to a manager. All I was trying to do was protect the public, as many people may not be able to pinpoint where their card number was stolen from, but Priceline doesn't seem to care.

I used to use Priceline when I traveled, but never again. I attempted to book a room with a hotel, 3 separate times, only to have the site tell me it was a no go. I figure,d maybe I input something wrong. My fiance told me to use Kayak, which went through without a hitch. I checked my account the following day to find out that Priceline is tying up funds, 3 different times! Of course you cannot contact a live person, so I contacted my bank to see the best alternative.

If Priceline does charge me 3 times, for the same room, on the same day, then I am putting a hold on my account, putting in a dispute, and emailing as many people as I can, about this unfair business practice. Use Kayak if you can. It is so much better, and there was not a headache at all.

My company made a reservation in Stamford for a secure hotel in Stamford through Priceline. This is for one of our candidates. There was no indication on Priceline that this hotel is in the middle of the highest crime area in Stamford. Upon review and after reading about the crimes today in the local paper in and around this hotel, we asked that Priceline cancel the reservation due to criminal activity. They have refused (Ceasar) and we are not booking any more travel through Priceline.

Priceline rejected an initial bid for a 'name your own price' room, and suggested that we might try broadening the search. Only a list of areas was presented without a map. We selected an area that is very close. The booking went through, but was for an area 1/2 an hour away. Priceline's customer support wouldn't budge, even though we called within minutes to explain their mistake. Priceline created an invalid contract, as it didn't provide proper consideration. Any reasonable person would have expected that this request would have been fulfilled in the indicated area, not 1/2 an hour away.

They advertise save 60% off if you name your own price. We did and received $15 off a normally $59 dollar room, hardly a 60% saving and then we're placed in a motel that's far from being in a safe area and they have no security. The room is what I would expect from the $29.95 motels in towns where there aren't any other options. Run down and unsafe. 5 nights of no sleep watching our Harley out the window coming our way since there are no refunds.

We have been traveling constantly for over two years, staying in more than 100 rooms over that time. We know what to expect for our dollar since there are times and towns when you have no choice but the $29.95 room. I will never use priceline ever again.

We booked a hotel with Priceline and my credit card was charged. The hotel did not receive the confirmation from Priceline so they charged me again (at a 20% lower rate! Will Priceline honor their low price guarantee (doubtful since they don't respond to any customers) The email confirmed that we received said "no content" apparent computer glitch at Priceline?

I contacted Priceline on the same day by phone at 800-774-2354. The agent was very rushed and a bit clueless but said that he would follow-up and we would get an email response resolution. One week and nothing. (FYI: I asked another hotel about the problem and was told that they often do not receive confirmations from Priceline before the guest arrives and sometimes after the guest departs.) Priceline doesn't seem to care about their service or the quality of their operation. It's a good service unless you have a problem. If you have a problem, it's a huge hassle. Nothing was resolved so far. I'm still trying to contact Priceline again and filed a credit card dispute for the duplicate charges.

I encountered a similar problem to another one of your filed complaints. The hotel room for up to 2 adults does not include infants or small children. Since we travel in a family with 2 adults and small children, I thought that this applied which it did not. The hotel only allows 2 occupants per room. We were told to contact Priceline and book a second room. Priceline guarantees the lowest rates, but that only applies to rates from similar websites.

When I spoke with the hotel staff, they told me their daily rate was $38 even though my Priceline price was $56. Why would I book a second room through Priceline, when it was lower to go through the hotel? I called the hotel and was informed that Priceline books a queen sized smoking room. Priceline states that it tries to book non-smoking rooms. Not true. When the option for a non smoking room was available, it was not even requested. Customer service is extremely difficult to talk with at Priceline and they I was on hold for 20 minutes. They do not make any changes no matter how high up you go. I was told that the supervisor I spoke with was the highest up I could go and I could not make any changes to my reservation. What I would have liked to do is since I have to pay $120, I would have preferred to put in a bid on a higher rated motel that has non-smoking rooms and accommodates families.

They booked me in a hotel that was under severe reconstruction due to flooding. It was dangerous, smelly, dark, concrete broken floors, nails sticking out of the walls in public areas. In the workout room, the TV was taken out. The insulation exposed no walls, just plastic and dust that flew up on you when you try to run, and the machine created wind. No a/c. The internet was supposed to be at a table to sit and use. It was on the edge of the front desk where it could just fall and you could not really use. There were holes in the floor, the smell was horrible, moist, mold.

Priceline was aware of the hotel condition and still advertised it as a normal, beautiful dwelling. They have since taken many complaints off their site.

I went online to book a hotel reservation through Priceline. I went on the website and put in my credit card information to book a room in Florida. After I put in my credit card information and was told that the reservation was "confirmed", I read a statement that says the reservation would accommodate up to 2 adults and any changes need to be coordinated through the hotel. There should have been information on the home page that lets you know that the reservations were only for two adults. I have a family. If I rebook at another location, I'll lose my money. If not, the room might not be big enough for all 4 of us. Either that or the hotel may charge me for my kids up to the full amount of the room or more.

Booked a room through Priceline at a B&B (Henderson Castle) in Kalamazoo, MI. The price was $10 cheaper than booking through the B&B directly, I've never used Priceline before. We arrived on 10/8 and we were told that they do not deal with Priceline. The B&B was booked and they were sorry.

The B&B had others booked through Priceline before and they, too, were refused.

I decided to do a bid on 'Name your own hotel price' on Priceline and booked under my husband's name. It's clearly advertised as 'Save up to 60% of hotels'. The stay was a five night stay from October 30 to November 4. I erred and clicked on a 4-star hotel instead of 5 stars. After I received a confirmation, I contacted Priceline, which stated they would refund the amount minus a cancellation fee of $228.46 and $25.00 change fee. The total amount charged was $1,142.30 but only $913.84 was refunded. Coincidentally, I happened to see the same hotel room via the hotel website online within 2 minutes of knowing my 'Name your own price hotel', with a total stay costing $947.45.

Priceline should not serve tall claims to customers about 'saving up to 60% of hotel room price' with 'Name your own price hotels' if the rooms they offer are $195.00 more than the price at the hotel's direct website. I appreciate them refunding the partial amount but would really respect the company if they refund the cancellation and change fee amount considering the wrong advertising and misleading customers. Consumers visit their website to try and save money, not to spend more!

I searched the web for hotels in Charleston, SC. I located a Courtyard by Marriott in downtown Charleston and selected price from the website. The link took me to Priceline and offered what I thought was a good deal. So, I booked it only to find out that it was a different Courtland in Charleston, not the one downtown. Realizing the error, I called Priceline literally 2 minutes later. They were unwilling to make the change. I checked the hotel and found the same room for $10 a day less than Priceline's price. Priceline's website also implied that their negotiations obtained free internet and parking. Upon checking the hotel website, I discovered that the hotel provides both of these as part of its amenities.

I bid $80 and was charged $113, not including tax. Priceline guarantees 40% off the published rate. The rate for the hotel is $89-$129 all year at the Holiday Inn Express and Suites. I could have gotten a cheaper price by calling directly, not to mention that the location is inconvenient. Priceline charged me more than my bid. I consider this fraud. I had to pay more than I can afford or expected to pay based on their 40% less than published price guarantee.

I was given a motel room in an area that I didn't specify. They swore I clicked 3 other areas, but I didn't. I didn't want to cancel. I was not rude in anyway, though I was peeved because this motel is 20 miles out of my way and they were insisting that I clicked other areas. It's only 15 extra minutes from the city I chose. But the point is they insist that I'm lying. And they will not change anything due to their strict cancellation policy. What happened to good customer service? I'm angry. I am very dissatisfied. This problem could be resolved by switching my reservations to my selected destination in the first place. I also have witnesses. The site was slow. I'm not calling anyone a liar. I'm merely telling you that the only area in DC I wanted a room in was downtown!

I filed complain a few days ago about Priceline. I made a mistake in booking a hotel supposedly for Christmas with dates of Dec. 21 to Dec. 27. Instead, I made a reservation from Sept. 21 to Sept. 27. I begged them to change the date and am willing to pay more to compensate the hotel but all was in vain.

Now I would like to withdraw my complaint because yesterday, I received e-mail from Ala Moana Hotel and they persuaded Priceline to give me refund. Today, Priceline informed me that they gave me a refund of 5 out of the 6 days I tried to book.

I am really happy with the result. Now I believe that there are wonderful people in the world indeed.

I booked a hotel room for $100 with Priceline at a Quality Inn. Quality Inn gave me a receipt for $70. I called Priceline and they confirmed that if I called the hotel directly, I would have only paid $70. What a scam!

I made a mistake on Sept. 21, 2011, 9 p.m., when I bid a hotel from Priceline.

I intended to book a Hawaii Hotel from Dec. 21 to Dec. 27. I must have typed it wrong, the date showed confirmation was on Sept. 21 to Sept. 27. It cost a total of 694.26 USD. I did not notice it.

On Sept. 22, I sent an e-mail to Ala Moana Hotel, asking confirmation, saying check-in Dec. 21 and check-out Dec. 27. Hotel pointed out the wrong date. I immediately contacted Priceline and hotel. I am willing to compensate hotel and offering regular price, hoping they can change the date for me. I begged them to show good heart and grand exception for us. From Internet, I found that in the past, Priceline did grant other customer when he/she bid hotel with wrong date. Here is the link: http://forums.redflagdeals.com/cancel-priceline-deal-602110/

Priceline says no because my check-in date has passed. Considering the time I bid, it is impossible the date has not passed.

We did not get any service from hotel. I am willing to compensate for the hotel. Why won't they take consideration? Is it only money that mattered in this business?

When I booked the hotel, I accidentally made it for the wrong date. I made it for August 27-28, 2011 instead of the following week. When I called the hotel to confirm the date, that was when I found out my mistake. But by then, it was too late to cancel the room. I tried to explain to Priceline what happened. And why would I book a hotel room by the Jersey shore with a hurricane approaching the coastline? Like robots and not caring, all they said was it wasn't their policy to refund. My credit card won't help either, saying it was my fault and not the merchant's fault.

We were booked a hotel room in Santa Fe, NM and the room we were reserved in was not cleaned. The bed was not made, and worst of all in March, NM at night is very cold and the room had zero heat and we were cold as ** in a used bed. This is a terrible experience.

Priceline advertised two-night free hotel stay if a cruise of over 5 days was booked with them. After booking a 9-day cruise, they sent me a voucher for $140 for two nights (less $60 for processing). This is deceptive advertising. They should state that they will provide a voucher for $70 per night and not offer a "free" hotel stay. Finally, they did not have any hotels in the city where my cruise began - Copenhagen Denmark.

I booked our hotel reservation online for our trip to Montreal, Canada, through Priceline.com. The site said that it's the best rate and it comes with no cancellation/no refund policy. I paid $405.78 USD for three nights stay.

When we got to the hotel, Best Western Brossard, I showed them the reservation receipt but the receptionist said that they have only the authorization to reserve so I still have to pay for our three nights stay. I paid another $328 CAD, which is cheaper than what I paid at priceline, believing that Priceline just hold my account like a security deposit. When I got my credit card bills, I found out that I got charges for both priceline and the hotel plus foreign transaction charges since I used my credit card in another country.

I'm asking Priceline a refund of 405.78 since I already paid the hotel but they refused and told me that the hotel will refund me instead. It is not my fault if Priceline and the hotel have a disconnect with their transaction but they should compensate me for the trouble they have caused. All I want is a refund of $405.78. They make me believe that I got the best rate when in fact Priceline is more expensive.

I paid for "one of the three remaining top floor rooms with two queen beds" at the Boston Radisson and received a confirmation. However, upon check-in, I was told that our reservation mentioned nothing about a room on the top floor. Priceline staff repeatedly say that they are sorry for our disappointment, and nothing more.

I shopped Priceline online, for the first time, to book a hotel room at the Ramada Inn in Ruidos, NM. We were quoted $99 a night for two nights, for a total of $219.56 with taxes and fees. When we checked out, the hotel statement showed $78.21 per night for a total of $176.16. We were there for a softball tournament so I asked other players what they paid. They called the hotel directly and got the $78 a night. Priceline said they were sorry and that they would refund us $50 on future hotel services to be used at $10 per night. The customer service said they would send me an email with the coupon. I told them to either refund me the $43.40 or keep their coupon because I would never use their services again. I do not trust them. Of course, like every other complaint that I have read, they do not care about you or your problem. No refunds! Before you book your next hotel stay through them, call the hotel first to check their rates. If you don't, you just might get ripped off by priceline.com.

Beware! Priceline is terrible and could care less about their customers' well-being! I found out that the hotel they gave me has bed bugs, and when I called them, they read to me from their script, like I'm an idiot, about not being able to change my reservation. Really? Oh, the hotel told them they don't have bed bugs. Surprise, surprise.

I trust the TripAdvisor reviews. The hotel does not deserve the rating they have assigned to it and therefore, is not what I paid for, so the contract should be void or at least changeable. Don't ever use Priceline, unless you want to sleep in a hotel with bed bugs! They have terrible costumer service! They only care about their "partners", not the consumer.

I booked a hotel in Rome Central using Priceline. They negotiated a price, which is more than what the hotel website is offering.

When I contacted the customer service for a price match, they put me on hold for very long time and finally told me, "Sorry, they can't validate the price".

Priceline sucks.

I reserved the W hotel in Chicago for two nights from Friday, August 19 to Sunday, August 21 through Priceline. My son and I were planning a quick weekend in Chicago arriving late Friday and leaving at 8 a.m. Sunday.

On Friday night about 6 p.m., all Southwest flights out of Newark were cancelled and the soonest we could fly out would have been 8 p.m. on Saturday. Obviously, we had no recourse but to not go.

I immediately called the W, who said we had to go through Priceline and then Priceline who told us we were out of luck. A $500 hotel that we could not use due to no fault of our own. No refund, no credit, no help. Just took the money and ran. It's basically theft.

I tried for a few weeks to get some recompense, but they had no interest in working with us.

Beware. Don't use Priceline. Hotels.com never charges you a cancellation fee, and is extremely helpful!

I rated it a 1 star but it really is less than 1 star. I booked through Priceline.com for a 4 night stay in Cheyenne, WY for my brother's wedding. Upon looking at the receipt, it stated that all rooms are for 2 adults, therefore, it put us in single rooms! I booked 3 rooms, and all the rooms had 3 to 5 people staying in them. I contacted Priceline after speaking with the hotel, and Kris stated that she would fax the hotel to make a change request. The hotel still could not make our needs and staying in a single room (i.e. 1 bed) with 3 to 5 people is a fire hazard; not to mention, the people who would have to sleep on the floor. Ugh.

Priceline would not refund our money. They kept stating, "We're sorry Ma'am. It's in our policy." They were very hard to understand, spoke very little clear English, and when asked to speak to supervisors, I was told by Nick that he did have a supervisor, but the supervisor did not handle phone calls and that I should write a complaint to their address.

I also purchased the trip insurance because I wanted to be covered in case they would not able to meet our needs and was told that the insurance is only for unforeseen illness. Why would you offer insurance for only that?

This company is the biggest rip-off/scam that is out there. I will never use them again and neither will any of my family or friends. I just wanted to get our money back because we had to stay in a different hotel (not booked through Priceline, wasn't playing that game again) that would not put us in a fire hazard of a room.

Save your money. Don't use Priceline.

I had reservations at Days Inn Forest, 1280 Hwy 35 South, Forest, MS 39074, PH 601-469-2500. These reservations were for 08/30/11 to 08/31/11. I called and cancelled this with no problem. However, I also had reservations for September 4, 2011 to September 12, 2011. When I called to cancel, I was told that I could not. And they told me that my card would be charged anyway even if I am not in the room.

I've used Priceline a lot over the past ten years or so to book cheap hotel rooms with a full understanding that I can't cancel and that the hotel I get is a crap shoot. I can handle those restrictions if I get a good deal.

But this year, I've booked hotels through Priceline on three different occasions and it's clear that the big hotel chains have figured out how to defeat the Priceline model and stick it to the consumer. How? When you get to the hotel, they add additional charges by way of Parking fees or the famous "Resort Fee", so they accept your low offer, knowing they're going to get anywhere from $10 to $15 more per night out of you once you arrive. It also makes the hotels that don't charge these rip-off fees less competitive, so you're not likely to get a room from a hotel that doesn't charge additional fees.

If Priceline cared, they could fix this flaw - just add in mandatory charges when they're doing their pricing so that the bidding for rooms is fair and competitive, but they don't, so the consumer gets ripped off.

Like I said, I've used Priceline for over a decade and have been pretty happy until this year. All three "name your own price" bids this year have gone to large chains and in every case, I've either been forced to pay mandatory parking fees (when the other hotels in the area had free parking) or a mandatory Resort Fee. In every case I would have been better off booking a room directly with a similar hotel in the area. I'll never use Priceline again. I'm done with them.

I called Priceline and told them on my way to Disneyland my car broke down and would not be at motel that I had booked so I need to change dates.

They told me I was ** could not change my booking by one day. Thanks Priceline for ** up my family's vacation. With today's economy, Priceline is looking out, ** me out of 130 dollars. If I deal with the hotel itself, they would have changed the reservation with no problems instead of ** me out of 130.

I was diligent in my bidding process: making certain that I specified the star rating I wanted, price-comparing, and making sure that I selected the specific area of Cancun where I wanted to stay. In filtering my preferences, I was given only one hotel that fit all of my criteria; thus, submitted a reasonable offer for this hotel. When my offer was accepted, I was given a hotel (although nice) that was in a zone that was next to the zone I selected. Additionally, the hotel I was given was a half-star rating below on competitor's websites.

Everyone I spoke with at Priceline.com was very nice and as helpful as they were able, given their strict no-cancellation policy. I understand why given policies are in place; however, I don't think it is good business practice to use bait-and-switch tactics or their "diamond rating" system that lumps 4.5-star hotels with 5-star hotels, 3.5-star hotels with 4-star hotels, etc. Unfortunately, I am staying at a hotel on my vacation that is not the rating I was led to believe I was bidding on. But I will enjoy my trip regardless. As a result, I will avoid using Priceline.com when making future travel plans. Be cautious and understand that there are no exceptions where refunds or credits are given.

I placed a bid for a hotel room for Labor Day weekend in a town outside of New Orleans. Priceline's system confirmed that a room was available at the rate given, but then updated to say that there were no rooms available.

I checked my account a few days later to discover that Priceline was holding the money in my account for the hotel price. I contacted customer service to be told that their operating policies allowed them 7-10 business days to provide a refund. This was something I did not do on my end. This is their mistake and while they take their time to "review" my case, they have the luxury of impacting my bank account balance.

I was attempting to book hotel accommodations for my anniversary in California for the next weekend in September. The website seemed slow and had difficultly getting through the request details without the page refreshing and losing the information submitted. The information which transmitted was incorrect with the exception of my visa details. Every item was in order when I submitted and I received a later confirmation for the wrong month. A few days later Priceline sent an email asking for my stay. When I called and stated that the website was having difficulty and an error was made, the Customer Service said they could not help and if there are no other issues I should have a good day.

I have utilized Expedia and other sites several times and have had experienced satisfactory service and results. Calling Priceline in this area, you are transferred several times when it's regarding problems of this nature. It is terrible.

I booked a 9-day Baltic cruise with Priceline in mid May with an assurance from their sales representative that they would provide two free nights of hotel stay at the port of embarkation.

After booking the cruise, they sent me a voucher for $140 for two nights and a link to book a hotel. Priceline's fees for booking were over $60, making the vouchers worth only $80 or less. When I tried to book a hotel in Copenhagen, nothing can be had even for $100 a night. In appealing to Priceline, they informed me that Copenhagen had no hotels for voucher booking and I should try to book the hotels some other time at some other place.

Priceline's whole approach to their "free stay" is disingenuous and misleading. If they are providing $70 per night voucher for hotel stays, they should say so. Only when the tour is booked do they inform their customers or victims of what the free stay means.

What can be done to stop this sort of disingenuous and deceptive advertising by Priceline? What remedy do I have?

Blair **

I have been billed twice for the same night.

Priceline.com charged a hotel room without me even approving of it. I called them and did not get a refund!

I used the Price Line negotiator to book a hotel at the beach. Initially, it was a very good deal until I called to confirm the room. Apparently Price Line only booked us a smoking room. That's why the deal was so good. Since we could cancel and get a refund, I was forced to pay an extra $180 to "upgrade" to a non-smoking room. This is the 21st Century. A non-smoking room is not an upgrade; it's standard.

I contacted Price Line about this, and their response is "tough." So, lesson learned, I should have done the footwork myself. My advice is, don't use Price Line. They don't care about their customers and won't work with you to solve problems that they create. You'll get a better deal by yourself.

I hope you can help.

I bid for a 3-star hotel "deal" on Priceline.com. My card was charged for the room and taxes. Then all I was offered was a dirty room that had a bad smell and the overall hotel certainly does not have 3-star standards.

This is reported by many others through TripAdvisor.com. I did not stay in the hotel; instead I informed Priceline.com and asked for a full refund for the reservation because Priceline.com did not furnish me with a quality hotel as promised.

The Indian Wells Resort Hotel is not what the 3-star rating represents. The hotel is dirty it has an unclean smell and this, most certainly, was not a "deal". I've stayed at this hotel before and witness this for myself once before. I found out, as well, that many other customers agree with my experience and they have stated the same complaint through TripAdvisor.com.

I tried explaining my concern to Rosie, Agent number: **, and her response was that Orbitz and some other online hotel "store" says that the Indian Wells Resort Hotel rates as a 3-star hotel. Priceline.com's hotline team must go on site to the hotel themselves and they will find that this hotel is, in fact, not up to the standards of a 3-star hotel due to its poor condition.

There's certainly a reason why the rates are only $59/night for a "resort". It's clearly not a "resort" in the typical sense. Rosie, Agent number: **, believed that my complaint was only about the $20 resort fee charged above the price "deal" from Priceline.com. While that does add a sting to the issue, my greatest concern is the poor condition of the hotel.

I am still waiting after nearly a full week for a full refund to my credit card and for Priceline to ease the emotional distress caused, due to the time I have had to spend with Priceline.com to get this matter satisfactorily resolved.

I accepted a registry position in the area. Because I was not familiar with the area or its accommodations, I called America's Best Value Inn hotel to inquire. I was assured that the hotel was clean and in a safe area surrounded by many food accommodations.

Upon arriving at the hotel, I found out that it was in the middle of nowhere, run down, dirty and had no places to eat within 10 miles. I told the woman at the desk that I was dissatisfied. She told me that I could cancel the second night, but would be charged for the first.

As not to waste money, I stayed there the first night. The next morning, I spoke with the manager regarding my refund. He told me that he would be glad to issue a refund if I had booked directly with them. Since I booked through Priceline, I needed to speak to them.

So, I called Priceline. They told me it would be up to two business days. So I booked a different hotel for the second night. The next day, I received an email from Priceline informing me that they spoke with Abrahim (gen mgr) at the hotel, who refused to refund my money, and so they were unable to as well.

So I'm out $75 because no one is accountable? Travel websites are nothing but a scam to consumers.

I went on PriceLine for a hotel in New York City. I indicated I wanted a hotel room for 2 adults and 1 child. The bubbles for name your own price came up in the various Manhattan neighborhoods and I made the unfortunate mistake of trying to get a good price bidding. I clicked in on a bid that was okay, but not great as it was not that much less than prices advertised online elsewhere, but since I had already wasted so much time and had to get back to my work, I went with it. The website did specify that I would need to call the hotel to request a double room, but I assumed that this would not be a problem and was just a matter of preference.

Well not true at all, when I called the hotel I was told that I was only entitled to a room with one bed and there was no alternative. They told me to address the issue with PriceLine. Even though I knew there was not much hope I tried none-the-less. After wasting much more time trying to get to a person, I was told that there were no refunds and no cancellations. I now have two nights of expensive hotel room in New York that I cannot use. Priceline practices are deceptive and fraudulent. What I experienced is a traditional bait and switch strategy. This is not okay and PriceLine needs to be stopped. I recommend that others avoid PriceLine in the future.

On two separate occasions, I have used Priceline. I booked rooms to accommodate up to 4 people in a room. I called the hotel to make sure the rooms could accommodate us. But upon arrival, they do not have rooms that would accommodate us. One suggested we should not use Priceline and to use Expedia the next time. The most recent use, Priceline put us in an area that was very sketchy. When I spoke with the hotel staff, he was unable to help and could hardly speak English and suggested I call Priceline. I explained to Priceline that they could not accommodate our request and that they selected (in my opinion) a one star hotel and claimed it to be 2.5 stars.

Priceline is fraudulent and misrepresents the hotels. I will never use Priceline again. Also when calling customer service, both employees I spoke with had heavy Middle Eastern accents and it is very difficult to resolve anything when you cannot understand them. Not sure when the US started outsourcing their call centers with the unemployment so high. It's sad.

I booked a hotel on Priceline.com. At the time of booking, I specified that the hotel needed to be pet-friendly. As soon as the reservation came back, I discovered that the hotel was not pet-friendly. I contacted the customer service number asking them to help me change the hotel. I was told that the policy states no cancellations or changes. I spent over an hour on the phone explaining how I understand the policy but that it cannot be in effect if they do not give me "product" I was promised!

I am unable to stay in the hotel because I have my dog with me on a very long trip. I asked repeatedly for a supervisor but was told that there is no other level of personnel at the call center. The operator joked that she would stay on the phone with me all day but that there was nothing further she would do.

Priceline advertises best price guarantee you can save up to 60% when you name your own price on a hotel. When I saw the advertisement, I thought my dream would come true to save money on a trip. I submitted an initial bid of $250 to bid a resort at Wailea area in Maui for six nights in August 2011. The median price at Wailea area is $569 per priceline.com. I found out that only three resorts were available at Wailea area per priceline.com. These resorts are:

(3) Ho'olei At Grand Wailea $1495 per night.

I thought my chance to get Grand Wailea was high if I submitted the bid higher than $249. The initial bid $250 was accepted without any counteroffer. It was unbelievable that Priceline gave me a resort, Wailea Beach Marriott, with retail price at $249. As a result, I am loosing money to bid a resort. I paid more than retail price. I had no choice to get what resort I wanted. If I purchase at retail price, I definitely have choice to choose which resort I want. I called Priceline several times but they refused to cancel the bid. They could only able to refund $1 per night back to me but they refused to refund the tax and fees for $1 x 6 nights. In fact, I paid the tax and fees for the amount of $250 x 6 nights.

Priceline is a public company with huge revenues. My $1,750 means nothing to them but it means a lot of things to me. I was raised up in a poor family. I ate the first lobster when I was 25 years old. I have to work every day to save money for my trip. This is my first time at Maui. I promised my 8-year-old daughter that mommy will take her to a big resort with several pools and slides. She was very happy at the beginning but now, my dream cannot come true. She asked me why I did not purchase Grand Wailea. If I had money, I would book Grand Wailea. Since I have little money, I wish to use little money to bid my hope.

I did the "name ur own price" for hotel searching, at the end they gave me a hotel in the area that I didn't chose, I called Priceline many times, all the people (including managers) is completely useless.

I submitted a bid as I have done in the past but this time for a 3.5 star hotel. I deliberately did not choose a resort because I knew I could not afford the fees this time. My bid came back accepted as a what do you know? Resort. I call priceline because I go to the website of the resort they booked me at to see they charge $10 to park, $8 resort fee and $10 for internet (which because I am in college I need to submit my homework each night) and was told that because the terms say they could book me at a resort there was nothing they could do. After speaking to three different people I ask for a manager and am told they don't have managers there I would have to write to someone at corporate. I told them they were full of crap and they were not talking to someone who was dumb enough to believe that.

I asked when they need to speak to a manager do they write and wait for a reply and this "person" had the nerve to say yes. Ok, so I call back because surely there has to be someone who works for this company that has a grain of salt worth of sense right? Yeah, my mistake. The next person tells me the same crap and other than apologizing, says there is nothing they can do. I explain that I am a single mom of 3 I don't have the additional money and that if I wanted to stay somewhere that would have cost me $90+ a night I could have booked regularly and got somewhere with free WIFI and parking and no resort fee. I asked were they basically saying that even though they have my $186 already that because they booked a resort instead of a hotel when I clearly chose a hotel as my option I gave up my money to them and they make a straight profit because the hotel is not going to let me in without paying this addtional $90+ for my stay?

The rep. says yes, sorry! Are you for real? I call the executive branch and get a guy (Steve) on the phone who sas there is nothing they can do and that because even though the hotel states they are a resort, boasting of resort amenities, etc.. that Priceline does not code them as a resort. So I tell him ok so you are basically telling me that even though this facility tells you this is what they are, you do not list them as such so that you can mislead your customers and book them at places like this even though it is not what they asked for. Then you tell them sorry, we can't do anything about it, so what if that means you can't go on your trip because you don't have the extra money. What a joke! I have used Priceline before and have not had this problem at all. If I wanted to stay at a resort, I chose that as an option in my bid or search. I should not be expected to pay for resort fees and certainly did not expect to be booked at a resort when I choose a 3.5 star hotel.

Even if the amenities matched the hotel rating, a resort is not a star rated facility and therefore should never have been included in my bidding options or accepted as my bid winner unless I was notified after the bid was accepted that this was the only accepting facility and additional fees would incurr and given the option to proceed with the reservation. Priceline is a RIP OFF! They mislead their consumers, admit that they put resorts in as hotels knowing there is a difference that will cost the consumer after the fact and get away with it.

I wish I would have found this website before wasting my time with Priceline. For my four year old birthday we are celebrating it at Sea World. I normally use expedia, but I thought I would give Priceline a try, BIG MISTAKE!!

What I asked for was a room with 2 beds for myself, my husband, and my 2 girls. I wanted it within 20 miles of sea world. What I got was some dingy old 1950's resort in the middle of nowhere, more than an hours drive from Sea World. They only had a king size bed and nowhere for my daughters to sleep. To add insult to injury the hotel charged an additional $30.00 for "resort fees" that were non refundable.

When I got the hotel reservation from priceline I immediately called them and asked what was going on. I spoke with Chris #825245 Who told me I had selected an area that I had not selected. I asked him why he was accusing me of lying and all he would do is repeat that there is nothing they can do after the reservation is made. He said he had "no idea" why the resort was charging extra money despite the fact that every person they sent there had reported a complaint about it.

Bottom line is they refused any help and, took my money and basically told me they didn't care if my daughter slept on the floor. Buyer beware!!

Priceline.com uses deceptive and vague selling practices to rip you off. They should change their name to Pricelie.com

I was trying to plan a vacation for my family (2 adults and 2 children). Priceline misrepresented the hotels and the hotel prices, by not making it clear that my children were not welcome to stay at the hotel with myself and my husband. Furthermore, the contract reads that the price I agreed to pay will only be available to me if I am under the age of 30 years, which I am not. Clearly, it is a scam when the fact that children are not welcomed or that the adults have to be within certain age limits is hidden until after the purchase is made. I immediately called Customer Service and spoke with two representatives who informed me that I would be stuck paying the non-refundable hotel charges and that there was no further help they would provide.

Subsequently, I will have to find other hotel accommodations but I will still be charged approximately $90 per night for the hotel I cannot use.

Priceline is a rip-off, uses the bait and switch technique to "hook" you, then charge you hidden fees to resolve issues. I booked a vacation package. When itinerary was posted, the hotel was missing. Priceline would not correct their mistake and charged me an additional $30 when I cancelled. I rebooked in order to waive the $150 cancellation fee. Rebooking was worse.

I called the 800 number for two days. First day, call is outsourced to Philippines; second day, call outsourced to Mexico. I was unable to speak to anyone who can authorize or correct their mistake. I will tell everyone I know and even those I don't, never use Priceline.com.

I booked a villa in Kissimmee, FL through **** and the advertised price was $119 a night. The company which owns this villa is GBL Services in Orlando, FL. They charged me a $90 cleaning fee that is not shown on the website. I contacted both companies. GBL told me to contact Priceline. I contacted Priceline and they essentially told me that he could charge whatever he wanted to my credit card. I certainly would not have rented the villa had I known there was a cleaning fee which costs almost as much as the one night price for the villa. In addition, we even cleaned up before we left. Beware of these companies.

My husband and I used Priceline "name your own price" system. We read the rules and offered $140 for a resort in Scottsdale AZ, after we performed a search in the website (looked for resort in Scottsdale, got a list of five places that are available in the dates we asked. Four resorts cost more than $250 and one costs $114). We offered $140 in order to get one of the four resorts which cost more than $250.

We were shocked to see that what we got was the resort with a price of $114 on the website. We didn't understand how can it be that they are promising up to 60% discount in "name your own price" and that I am paying $140 for a resort that costs $114. We called them and said it's a deceit since you are not supposed to get a hotel that has the lower price than your offer. But they just don't care and after speaking with a representative and customer relations, nothing was done. They kept saying that you can't cancel a deal that was done in "name your own price". None of the representative understood our complaint and that it's not reasonable that you get hotel which is cheaper than your offer.

They cheat us and now we are paying $530 after tax and commissions (such a theft) for hotel which is worth much less than the price we are paying. The second thing is that they have the rule that if you find a cheaper deal, they will refund you. We learned that you have only one opportunity to get a refund if you find a cheaper deal. When we said that on their website the hotel costs $114, she said they will check our eligibility for refund, but then we said you can find it even cheaper in other websites and were told, "Sorry, there is only one chance to get refund and you used yours". We said that we told them about the $114 as a reference to the price we paid and not as the lowest price, but kept hearing "you have only one chance for getting refund". They are liars and cheats!

I would like to emphasize that before making this deal, I called Priceline helpline and asked if I am using "name your own price" and when giving an amount which is higher than amounts that several hotel offer, does it mean that I will get only the one that the price is above my offer. The representative told us that he can't answer the question and that we'll read the rules in the website. We did read the rules and there was nothing specific about our question beside the fact that they are saying you can get up to 60% discount in "name your own price". The reasonable sense is that you are not supposed to get hotel which is cheaper than your offer.

We would have never tried this system if we new this is the case. They are not clear about how the system works and they are cheating people. Thank you for helping us.

I made a reservation for a 4-star hotel in NY for four nights for a very special occasion. They booked me a hotel that was nowhere near 4-star. Then, they refused to change my reservation or work with me, despite reviews that there were ants on the floor, etc.

They made it extremely difficult to actually get a live person on the line. And when I finally did get one, it was someone across the globe and was totally unhelpful. They wouldn't deviate from their script that the reservation was non-cancellable or changeable. I was misled and deceived by the substandard quality of the hotel. Do not make a reservation for a random hotel on Priceline. Prepare to be taken advantage of!

I booked two reservations for the same hotel on the same night. I needed two rooms for 4 people. First, the Travel Insurance is a huge process that no one at Priceline is allowed to discuss because they are not licensed insurance agents. Because of this, I could not get any information on how the insurance worked?

The big problem, however, was the fact that I had two other charges on a credit card listed on my profile that I never used. I had a total of 4 charges on two separate credit cards! I never authorized the use of this credit card and when I called to let them know this, they tried to explain that they were authorizations and will fall off. I explained that the point was that they charged "authorized" this card without my consent and I wanted to cancel my reservations because it was suspicious. The gentleman was a little rude but offered to cancel one of my two reservations. Eventually, I was transferred to someone whom told me the same thing. I asked why they can cancel one but not the other and she just kept telling me it was because I signed a contract and she could send it to me. I know I signed a contract but they charged a card, twice, without my consent! Pauline would still only cancel one reservation and gave me corporate's address.

I've done business with Priceline for years and this is how they treat me after they did something that is virtually illegal. I will never do business with them again.

On April 26, I used Priceline's website to purchase a hotel room in Lancaster, Pa. I researched the hotels in the area using the hotel list available by selecting all areas Lancaster, PA. I viewed all the 3 star and 2.5 star hotels on the map provided. I then proceeded to the name my own price screen and selected the area called Lancaster West. I am familiar with the area and have purchased hotel rooms on Priceline previously. This time, I bid and selected a 2.5 star hotel. Much to my dismay, I was awarded a hotel in the town of Lititz. This hotel did not show on the map when I was looking at hotels for Lancaster. The hotel only appears if you select Lititz. The fact that this hotel is included in the map area for Lancaster West is both deceptive and misleading. It should have been made clear that this hotel would be included in the Lancaster West area even though it is not included in entire Lancaster area map.

The area should be titled to include Lititz -Lancaster West/ Lititz. Thus, alerting consumers to the fact that if they choose this area, they could result with a hotel in Lititz. Especially, since Lititz does not appear on the grid Map list when Lancaster is selected. If it did appear then I would have known not to bid on a 2.5 star hotel if I did not want to be in Litiz. This is not rocket science to figure out. I am aware that Priceline has the right to add hotels at any time, but they should be held accountable to clearly describe the areas that consumers are bidding on. But, Priceline resorts to these deceptive misleading practices all the time and then, of course, boasts no refunds and no cancellations! They have a BBB A+ rating and that is hard to believe considering all the complaints that have been reported. The internet is full of complaints. Some of course are due to consumer mistakes, but the majority are the results of deception and just their unwillingness to provide good customer service. The BBB needs to re-examine this A+ rating.

I booked a 2-night stay at the Westin Hotel at the National Harbor in MD through Priceline.com. I booked 2 nights, for March 5 and 6, for my husband's birthday. On March 5, early morning, I called the hotel to ask for an early check-in. When I spoke to an associate, I was told that we had no reservation. She searched her database and found no record of our reservation for March 5 and 6. I was confused and called Priceline to inquire. I spoke with an associate with Priceline and after some research, he found that my reservation was for Feb. 19 and 20. I was confused and not sure why the dates were incorrect. I was told that I had missed my reservation and there was nothing to be done about it. I asked how it was possible that the dates could change, Priceline had no answer and frankly could care less about the mistake.

I then called Westin Hotel once again and asked if they had a reservation under my name for Feb. 19 and 20. Westin Hotel did not have a reservation for that date either. So I called Priceline and spoke to a supervisor about the situation. The only answer I got was, "sorry ma'am, we offer no refunds and no exchanges". So now I have been charged $149.00 for a reservation that was never made! Somehow, the date was changed and there was no reservation at the hotel on either date. This seems completely unfair and I would like to fight to have my money back. Originally, I told Priceline I wasn't looking for a refund, I just wanted a different weekend as an exchange. This was my husband's birthday gift. Priceline refused everything! I am so disappointed and feel that Priceline takes full advantage of people and their money --and gets away with it. Things happen, mistakes happen. But these mistakes were created by the company, not the consumer, yet the consumer pays the price? I now want my money back and I hope you can help, please!

I called to book room reservation and had to cancel because the agent made an error. The funds were to be reversed into my account and it was 2 days later, but on the same day, they made another transaction and took the money back $433.71. I have called several times and cannot get anyone to assist me. It is as if they are reading from a script; they say the same thing over and over, which is nothing. There are no supervisory to talk to, only people with very bad English. I hate that I ever used this company. I will never use it again.

I requested a hotel room with Priceline. I put in the name of the city we wanted to stay. Six rooms came up for that city. I then clicked on the name your price option. I named a price with the name of the city in the option. I did see the area highlighted and the name of the city was in the highlighted area, so I accepted the hotel they offered. I then got confirmation and it was in another city. I called and they said, "Oh, but it is in the area." I am very unhappy. When you request a hotel in a certain city that is where you expect it. The consequence is the extra time and inconvenience of being in a different city than my other commitments were. It caused a huge inconvenience that we needed to be in different areas and only had one car.

I use Priceline weekly to visit Washington, DC. I named my own price and filled in all the required location and bid. I was assigned a hotel not near the hospital I had requested. I then called Priceline and could never get a person. I emailed and was told the hotel was in the gray area. What does that mean? The service was terrible! I could never reach a person. No one returned calls. I will never use this service again and there should be strong warnings about this service. They were rude and would not listen to anything I had said. I have cancer and go once a week for treatments. I begged them for assistance and was ignored. I hope you can help!

I'm writing today to hopefully find someone that has a little compassion for me and all the other "ripped-off" consumers. Here's how the story goes: I searched Priceline's website for a hotel in Lexington, VA. and saw several hotels in that area. I then submitted a bid on their site that states "name your price". I then clicked to search for 3 star or higher and proceeded with the submit button. It immediately showed me "Hyatt Regency of Lexington".

I scrolled down to put in my bid of $70/night. It accepted my bid. I filled out the payment information and submitted the transaction. Within a minute, I saw in my email that the reservation had been confirmed in Lexington, KY. I was shocked. I immediately called to inform them of the wrong location and asked to reverse the charge and book a reservation in the city I was searching--Lexington, VA. The CSR said, "We're sorry, we don't give refunds on cancellations". I tried to explain that it wasn't a cancellation and that I was given the wrong location. Her response was, "Too bad".

I immediately called Citibank to explain what happened and they called Priceline, with me on the phone, and the CSR also said the same thing, "Too bad". I asked to speak with a supervisor and was talked to like I was some idiot because I should have noticed it wasn't a Virginia hotel but Kentucky and it was my fault for accepting the offer. My response is that it was their fault for even giving me the option of hotels in Kentucky when I didn't want that location.

This is absolutely the worst business transaction I have ever had to deal with. These people are making a killing of innocent mistakes and misleading information. Nowhere should I have been directed to a Kentucky hotel when all my search information was for Virginia. It's just not right and I was willing to rebook with the correct location but was told I was out the $248.76. I'm sure I'm not the only one that this has happened to and something needs to be done about it. The innocent consumer is paying a huge price for a service they're not receiving when their search engine is giving the wrong information.

I paid for 3 nights for a hotel room at the price of $248.76 and was in a totally different state. At no time in my search for this room did I navigate to Lexington, KY...it was Lexington, Va. They have now fixed this problem at my expense. I went back to their website today and they have corrected the problem after a lengthy letter to them and numerous phone calls, and a letter from the Attorney General's Office. good for them, bad for me. They should be thanking me for showing them they had a glitch in their system.

I struggle to pay my bills every month and I have shed tears over this horrible mess. I know this is not Hyatt's issue, but maybe further consideration should be taken when selling rooms to discount companies without any concern to the consumer.

I went on Priceline to bid for a hotel. I had the option to check the box for trip cancellation insurance, which I did. Since I have had two surgeries in the last month, I thought it would be the smart thing to do. However, when I got to the end of the form and showed the itinerary the insurance was not mentioned nor added.

I called Priceline within minutes of making the bid (it was late at night) and the gentlemen I spoke to repeatedly told me that I couldn't cancel the reservation More email communications with Priceline informed me that they would not honor my original request for trip insurance. I told them I would then be willing to pay more for the insurance, pay a fee or anything but they have repeatedly refused to work with me.

I have since learned that I will need a cyst removal surgery and follow-up appointments in October (the dates of the original bid) so I will be out. Over $500 including several hours that I spent and begging Priceline to work something out. My only recourse is to dispute it with my credit card company but in the end, I do not know if there will be any fair resolve.

I was traveling to Atlanta, GA on 9/3/2010 with my husband and children when I decided to get a hotel room. It was about 11:50 pm and I decided to call Priceline. The lady who answered told me that we had to hurry if I wanted a room that night because they couldn't make same-day reservations after midnight. So I said that I needed a nice room for under $70.00 a night as I would be leaving early the next morning. She then proceeded to tell me that she had a Knights Inn and that it was a 3-star hotel for only $50.00 a night. She kept saying that I had to hurry if I wanted this room. Well, I accepted the room but felt a little uneasy about being so rushed. She took my credit card info and charged me for the room, and gave me directions to the hotel, which was supposed to be a Knights Inn.

Well, I put the address into my Tom Tom and it routed me to the location of the hotel. To my surprise the hotel that she claimed to be a 3-star Knights Inn was in fact a Kings Inn, and it was connected onto the biggest Gentlemen's Club (The Pink Pony) I've ever seen in my life. Well, thinking that I might have overlooked the Knights Inn, I turned down the road that the Kings Inn was located on and pulled into a driveway in front of the hotel to turn around, and again I was surprised. It was a correctional facility located directly across the street from the hotel. Since my husband is a deputy, I let him make the decision whether or not he wanted to stay. He said we could go in and see since we were so tired.

We checked in and went to the room. Right off we found the toilet was clogged, there were spider webs on the bed connected to the night stand. It was disgusting! My son who is 13 decided to see what was on the TV. When to my shock, disgust and horror there was free porn playing on the TV! I called Priceline to see about getting a refund or changing hotels, but all they could say to me was that in order to get a refund I would have to cancel by noon time on the day of arrival. I told them that wasn't possible because I had just made the reservation at 11:55 pm, so how could I possibly cancel before I made the reservation. He said that it was the policy and he couldn't help me. I told him that they didn't have to worry about it, because that was my first time using Priceline and also my last!

I purchased room, read amenities that said pets are allowed, and drove 5 hours there only to find out that pets are not allowed. Priceline does not want to reimburse. They say they are just a middleman. So basically, any hotel can post anything they want on it then if you will purchase on Priceline and show up to the hotel and those amenities are not offered, they would say that they don't owe you a refund.

I have been using Priceline for years with much success on hotels over the years. But the other day, the Priceline system actually selected an area that I did not select. I cannot use the hotel because it is in an inconvenient place. I see here a post by TRINH of San Jose, CA February 24, 2010.

This is very similar to what happened to me and I bet it happens to a lot of people. It is absolutely fraud. The system chooses something that you never agreed to. The worse thing is that customer service had no record of my prior rejected bids they could select from the area I chose (only the one accepted). This I know is incorrect and shows a glitch in their computer system.

I am going to contest the charge w/ my credit card. If any one else has any other ideas would love to know. I think Priceline is due for a class action lawsuit.

July 2010, I was taking my mother of 83 years young, my daughter, and two grandsons to Daytona Beach, Florida. It was the first time for my daughter and the last time for my Mother. We booked on line with Priceline a hotel on the beach with a balcony and connecting rooms, this was suppose to be a 4 star hotel. When we arrived their was no air conditioning in the lobby it was run down and I was totally in shock.

Priceline advertises how they will get you a great price in a 5 star hotel. Not true, they sure did not check this hotel out. I would not let anyone stay here, we checked out the rooms, which were dirty and food in the chairs, ceiling panel falling down in the bathroom. My daughter immediately got on the phone and called Priceline. They took awhile but they called the (Ocean Sands Hotel) and they agreed to refund the money, but it would be 5 to 10 days to get the refund.

In the meantime, I had to come up with extra money to stay somewhere else, which I found on my own. I went down the strip and Holiday Inn on Ocean Ave. was great. It costs more so I had to cut our trip short and tighten my purses strings as far as food and other things because money was short. It ruined our trip. We could not visit some of the places I wanted to take my family because of money I could not get back fast enough. I will never book with Priceline or anyone else on line. I will call my own hotel with a name I can trust. That way when I ask for connecting rooms with a balcony ocean side I will get it. I can't say enough good things about Holiday Inn, they treated us wonderfully, with free drinks and with nice clean rooms. Beware of who you deal with on line. Because you never know what you might get. I have learned my lesson. Seeing is believing.

I should have read the complaints on Priceline.com before I used its services. The website says, "Guaranteed satisfaction+cancellation within 24hrs". I made a reservation on wrong area and I tried to cancel the reservation and try different area. But the customer rep. only repeated but was not listening to what I was saying. When I asked the rep about the cancellation policy, she said it only applies to the Airline ticket. When I told her I saw it on the hotel reservation website, she said she is not aware of it. When I asked here to look at the website, she only repeated, "I bid and won and that cannot be changed" and repeated the same sentence over and over, which was driving me nut. Is this customer service? They should be out of business.

Also, the Sheraton Hotel in Manhattan is not 4star and many people left complain about the hotel and why aren't they doing anything about it?Does Priceline executives aware of these complains? Do they not care since they are making money?

I've encountered some serious problems with the customer service branch of Priceline. I've tried many times to gain assistance however the issue has now "snowballed". With a corporation as large as Priceline, it is possible that the CEO very rarely gets to see the "real picture" of what transpires "down in the trenches" I was planning a trip to the Albuquerque area on August 10, 2010. I accessed the Priceline.com website to start my search for 3 star hotels. I decided to try the "name your own price" for a hotel in the Rio Rancho area. I placed a bid of $69. The site immediately accepted the bid and told me which hotel I had a reservation for. I then went to the website to see what type of hotel the "extended stay" was and saw that rooms were being advertised for $51.99 for a king and $49.99 per night and $41.99 for a queen during a 4 day stay.

I called the Priceline customer service number and spoke with a man who immediately put me on hold after hearing that I found a lower price. He came back on the line and said that he could not find the price, I offered to e-mail the web page to him and then he magically found it and said he saw it for $56.99 per night. To my frustration, we exchanged price information again and again, he then said it had to be the same the itinerary, which I told him it was and to which he denied it was. At the advice of my credit card company, I asked him about the Priceline best price guarantee; he then put me on hold again for several minutes.

When he came back on I clearly told him I wanted to cancel and rebook at the lower price and he told me that I couldn't cancel. I asked to speak to a supervisor and he said that I couldn't speak to anyone but him and that they were not allowed to bother the supervisors. He then offered me $73.04 which clearly was not 100% of the difference. I told him I wanted to get a full refund and cancel so that I could rebook for a lower price as stated in the best price guarantee; he instead kept asking me if $73.04 was okay. I kept telling him I wanted to cancel and rebook at the lower price and that I want a refund and he continued to tell me that $73.04 was the refund that he was offering to which I said that he leaves me no choice.

I got off of the phone with him and spoke to my credit card company again. I called Priceline once more and this time spoke with a female. She said that she was going to turn me over to "a customer service" person who had the "authority" to help me. I spoke with another female, told her what had transpired and she said she needed to "investigate". I stated that my intention was to dispute the charges because Priceline was not honoring their best price guarantee.

The next day I received an e-mail stating that I was going to get $149.92 refund because it was determined that the agent had made an error. I wrote back and asked for a phone number so that I could discuss this further and received an e-mail instead with the regular customer service number. Yesterday, I received a two minute voicemail from Marie stating that there was another mistake and that I would not be getting the $149 after all but instead I would be a getting $103 refund. I'm not sure what has happened to Priceline. This should not be acceptable business practices. It seems as though Priceline is headed downhill and they are scraping and scratching at anything and anyone to try and "stay above water".

I requested a room in a 5 star hotel in Venice, Italy for travel in June, 2011. To my great surprise, Priceline accepted my bid and then I discovered the reason when I looked at a map. I had a room in the Hilton Molino Stucky on an island off Venice, not on the island of Venice itself. You must get a water taxi or a ferry to go over to Venice. I immediately called Priceline to cancel this transaction. I was told that was not possible and that the policy was once a bid was accepted it could not be changed, refunded or adjusted.

I asked for a supervisor and was told they did not take calls and their answer would be the same anyway, no chance of reversing the transaction. I believe I was a victim of false advertising. I bid on a hotel in Venice, not on a neighboring island. My request was for Venice. This seems to me a deliberate con game to lure travelers into thinking they are getting a hotel room in Venice, when they are not. With this sort of shady business practice, I don't know how they are still in business. I hope my communication keeps others from falling for a similar scam. I bid $200 per night for a 5 star hotel in Venice. That would have been a good price for a room in that sort of hotel that was actually in Venice. With fees and taxes the cost is just shy of $700. I cannot use this room.

Booked hotel using the "name that price" option. Priceline had a map that had 4 zones. I chose zone 1 and made an offer for a hotel that was accepted. Only problem is that the hotel was not in the area that I requested! I called the 800 number and had a representative that was in another country that was very difficult to understand. He told me that it could not be changed.Followed up with supervisor and then emailed the customer service department.Horrible service!

I booked a hotel online two weeks prior to 7/30/2010. I went to the hotel room that I booked for. The person downstairs at the front desk checked us in and told us it was okay to go to our room so we did. We went up, opened the door and there were people already in there. According to the front desk clerk, we had been over booked with someone else by Priceline. I am so upset because my husband and I paid in full for the first night and was told that we would have a room.

All comes to that we were stranded on an island that was not even our home. I also am upset because the money that they tried to reimburse us will not be transferred into our account until five days later. So that means we cannot find another place to stay until our money is replaced.

I will never use Priceline ever again and will let everyone I know that they shouldn't either.

7/6/10 was our son's graduation at Lackland AFB. My husband and I pull up to the hotel. The first thing we saw was the San Antonio vehicle that had Health Dept. We went in to register for the room and was assigned a room. We got to the room and the next thing was a dingy beige cover on a piece of foam thrown on a frame. We guessed it should have been a futon. Underneath and around the air conditioner unit were dead cockroaches. I looked toward the bathroom area, there were large dead crickets. My husband went into the bathroom and the toilet lid was a makeshift of a toilet lid.

It's very upsetting to walk in a hotel with this kind of conditions. Priceline or any other referral service should not have this hotel on their site as a recommendation to stay. We canceled the hotel portion. After the explaining to the agent at Priceline, we were not staying at this hotel and we do not want to exchange rooms. I have seen since then, Priceline has added as their policy fee for cancellation. Consumers should have full disclosure to hotels/motels conditions.

My daughters planned a trip to CA. They did a package deal that included Airfare and hotel. As a worried mother, I started to research the Hotel that Priceline picked for them. This hotel is in one of the worst spots in LA. The hotel reviews state "the Women in our group did not feel safe leaving the hotel after dark".

We called Priceline and explained my concerns. Their response "sorry the hotel cannot be changed" Can I speak with a manger? "No" Are you kidding? "No" you will need to send a letter. I have never dealt with a company that has this poor attitude towards customer service and safety. I suggest that someone looks into Priceline policies. Priceline states they review the hotels and rate them, not sure why when they have poor reviews from their own customs for a hotel, which they would continue to use the hotel. This is not about a leaking sink, or a dust room (that is bad enough) this is about the safety of people. Loss of over $1000.00 as the trip is not safe for my children.

I used the name your price option to reserve and prepay 2 hotel rooms in Anchorage, Alaska for my wife, daughter and 2 grandchildren. Upon arrival, the hotel said the reservation was for only 1 room and refused the 2nd room. We had the receipt for 2 rooms from Priceline, but they said they had no record of 2 reservations. We contacted Priceline Customer Support after my wife got home. They said the hotel had two reservations and we chose not to use one. Are they out of their minds? They refuse to help. Their attitude is, "Too bad. You're screwed."

I lost over $200 on this deal. They figure I won't fight, but everyone I know on gmail, Facebook, Twitter and Linkedin will know.

I was bidding for a room on Priceline and was refused my bid of $50 for a 4-Star Hotel Room in Rancho Mirage, CA for tomorrow night July 25, 2010. But what was different this time than ever before, was that I was told by the website that if I was willing to increase my original bid to $70 that there was a hotel willing to accept my offer. I had to make the decision at that moment. So I went ahead and increased my offer to the $70 requested rather than resubmit another bid at a lower level of service like a 3-star on another zone or another date.

Since the date wasn't an option and changing zones wasn't an option, it made sense for me to increase the offer as presented to me by the site. After increasing to the $70 as requested, I was informed that my bid was accepted by the Hyatt Grand Champion Resort Hotel. That was fine with one exception, I specifically chose not to bid on the resorts in Priceline in order to avoid the additional and on this trip unnecessary $25 expense. So I called Priceline when I realized that I will be staying at a resort and explain that I was wondering whether or not I would expect to pay a resort fee. They did not know the policy of the resort but instructed me to contact them and call them back.

Rather than do that I put Priceline on hold and called the hotel only to be told that the fee is applied to all rooms. So Pricelines stance is that I initialed the box' which sounds nice but in fact every customer of theirs initials the box'. By initialing, I apparently am supposed to understand this vague and misleading disclosure: "If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline.

Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory like resort fees or optional like parking, phone calls or minibar charges and are not included in your offer price."

Priceline.com's hotel reservation website did not allow me to correctly put the date in the drop down box. And I was charged for a hotel on a day I did not want. Priceline customer service would not change the date. In fact, they could care less. After several calls to them and many e-mails to and from, they ended up charging me twice (over $200) for a hotel room I did not want or use. Fraud is the word that describes Priceline.com's hotel reservations. I would not recommend them to a dead ant.

I went though Priceline Negotiator and paid $416.44 for two rooms at the Jasper Days Inn. I needed two rooms because our party consisted of two adults and four children. After I got the rooms though Priceline, I contacted the Jasper Days Inn to request non-smoking rooms and two double beds. They stated that all that was available was smoking rooms with king size beds. When I contacted Priceline, they stated I had to take what was available, and they could not give me a refund. They would not try and find me a different motel or try and resolve the the problem. So I am going to be forced to stay in a motel with my wife and four grandkids in smoking rooms with one bed in each room. Priceline ruined a vacation and couldn't care less. All they care about is getting your money. No customer service! None!

I booked a hotel for a single night in San Francisco (booking number **) on July 22 for Friday, 23th. As soon as I did it, I realized my mistake: I picked up the wrong date. It was meant to be Saturday, the 24th, not Friday, 23th. I Immediately called Priceline hotline to change the booking. An operator told me it was not possible to change (but on the web site it clearly appeared it was possible to! Green mark check!) and to change it, the only solution was to cancel the order and put a new one. To cancel the order, the full price of the night was going to be lost because it was less than 48 hours (two days) in advance. Even if I did the reservation less than five minutes before the call.

We booked our vacation thru Priceline. They took our money and now they said that they could not find rooms on that hotel. No one is returning our calls, and one person we spoke with end up hanging up on us. We will not get our money back until two weeks from now. Poor customer service. Do not use Priceline.

I thought I was still looking at prices on the internet through **** and before I knew it, they booked me a room. I have 4 people going and they are telling me that not only did I buy it for 3 days, they are giving me only one bed. I have spoken with Priceline managers and they are not only unresponsive but just kept telling me that they were sorry and they can not cancel.

I need to cancel my hotel reservation for July 23-July 25 at Cottage Grove, Minnesota Super 8 Motel. I called the Motel and they said I needed to cancel with Priceline. I could not get to a "person" at Priceline.com and only received a confirmation of my reservation.

At this time, I have no record of my original reservation. Please help me cancel my reservation. Thank you for your help.

I have made a reservation with this company for a trip to Myrtle Beach SC on July 17-19. The hotel I received was 2 stars. When I went on the hotel website, the comments were all "awful". Some said it was a rat infested hotel that deserves "no stars". I called Priceline to cancel the reservation. They agreed to cancel and refund my money except $25 cancellation fee "if" I book another reservation with them for a higher bid. I did so. In the meantime, when I checked my online checking account, Priceline had taken an additional $168.00 from my account. In addition to the $180.00 for the flea bag hotel.

I called them again. This time, I was on the phone with them for 1 hour and 50 minutes. The customer service persons were very inexperienced in customer service. They were constantly placing me on hold and coming back with the same questions over and over again! It was really getting intolerable. So I booked a new reservation on 7/12/10. After I was on the phone for an additional 30 minutes with Priceline and my bank Suntrust (3-way call), Priceline finally gave authorization to refund the $168.00 which they never told me they were taking from my account. The new reservation was valued at $238.00. Priceline said they would refund me all of my money except $25, which would have been $65.06 credit to my account.

Today, 7/14/10, Priceline charged me an additional $25 and did not refund the $65.06. Thus, they kept $50.00 cancellation fee instead of $25. Now, I'm back on hold for 30 minutes and counting. Can something be done so that Priceline can only debit the amount of the purchase and not place on hold "any amount" they wish? This takes 7-10 business days to get back into my account and I am an average person without a lot of money.

I bid for a hotel in Reno, Nevada via Priceline and I got $27 for Grand Sierra Resort. Priceline added $10.76 to the total cost which I thought was taxes and resort fee. I called GSR to confirm the reservation and GSR told me that another $10 minimum resort fee is not included.

I contacted Priceline and asked for a reason why I am being charged 33% more for the $27 room which should have been included the resort fee. They told me it's a fee but not sure what kind. I asked for a refund but they insisted that I agreed to paid the total amount online. So they kept on repeat the only line they are trained and known on the job is 'I know how you feel', 'I am sorry but there's nothing I can do'.

Priceline's customer relation department is pretty worthless as well because all they do is repeat what the first rep have repeated during the whole conversation. 'I know how you feel', 'I am sorry but there's nothing I can do'.

I booked a room at Quality Inn in Rogersville, TN for two nights during July 2010. The accommodations were fine, but when I checked out of the motel, my charge was $37.00 lower than what Priceline charged, and when I contacted an unnamed person at 800 toll free number for priceline.com, I was informed that the difference was non-negotiable and what the motel had charged Priceline. The conversation ended and I hung up. However, I believe that this is not right or legal and wish to protest even if it does no good, at least future victims of gouging by priceline.com can be aware of complaints.

I used your online reservations and booked a suite at the Embassy Suites with one king size bed (because that's all they had available). Less than an hour later, my friend was able to join me. I went back online to see if I could change or cancel. But no luck, so I called the customer service line and was basically told I couldn't change or cancel. So I asked for a manager, but no manager was available so she gave me to a customer relations person named Brandon. He listened very politely but his answers came directly from a sheet of paper, "Did you check your cancellation policy", but the cancellation policy ended two days ago and I just made my reservations an hour ago.

All I wanted was some human compassion, just find me another suite with two beds (instead of one king size) near the same amount of money or cancel my reservations. After all, they only had my money for an hour. But there was no sympathy or understanding, they were just reading from a policy set in stone. Human and life is not set in stone. Priceline needs to be a lot more compassionate to human.

I booked a hotel for a week stay. After checking in, I was told that had I booked directly with them it would have been $30.00 less per night.

On July 4, 2010 I went to Priceline to bid on a hotel with a value of $120 for a room. My bid was $60 and they booked me into a hotel that cost only $54 a night. Priceline booked me into Baymont Inn And Suites Statesville and charged me $60 a night for a hotel that cost $54. My stay is July 10 thru July 12. I'm finding this to be fraudulent since they boast that they can book you into a better hotel for less and sometimes half the price. They booked me into a cheap hotel with lousy ratings. I would never normally stay in such a place alone. They have refused to cancel this reservation for me. I have also requested that they book me into the Holiday Inn Express, which is a much nicer hotel to stay in. As a woman traveling alone, I would feel better being located in a nicer hotel in a safe location.

I did also attempt to have Baymont Inn cancel the reservation for me; they told me that was not possible. I had to cancel thru Priceline.

I have been traveling south every month to visit my father who is slowly dying from ALS (Lou Gehrig's Disease). This is a horrible thing to die from. He does not have long to live. Priceline has now added more stress to our lives and what little time I have left with my father. All I wanted was to have a nice safe place to stay in while visiting. Now he even wants me to stay at the house with him but I'm afraid of stressing him out too much.

This complaint is now filed with the Better Business Bureau of CT. Their bait and switch practices are fraudulent.

My last contact with Priceline was thru a man called Christian. Priceline sent me an email asking me to call them, it stated: "In order to better assist you, we have made arrangements for you to speak with a Customer Care Consultant. Please call at 1-800-657-9168." Christian asked me what I wanted, then he also refused to help me so I hung up. He called me back which seemed like harassment to me, so he could make the point that he was not going to help me.

I booked a hotel room for one night on Priceline and used the "make an offer" section, this was for a four star hotel. Once we got the reservation we called the hotel and realized the hotel was not pet friendly. We called Price line to see if we could change the reservation still using priceline, and would even just pay their standard rates for a four star hotel that was pet friendly, we had not choice since we are traveling with a small animal.

They refused to make any changes and said it was "restricted." I pleaded with the customer service agent and he would only follow a script. I spoke with a manager who said it was not possible to make any refunds or exchanges. They were horrendously rude and I cannot believe they can operate like this. I explained that we would not be able to use this reservation. They did not care and simply just stated over and over "it is restricted" what an awful company! will never use them again. We had to schedule another hotel and were out over $375!

I just wanted to let you know about a complaint I have with Econo Lodge located in Norwalk, CT and Priceline. First of all I am a college graduate, without a job, with little to no money, and had a job interview this morning (Wednesday, June 30, 2010) all the way in Stamford, CT. I drove 9 hours from Cleveland, OH in my car for an opportunity, an art teacher position in the area. Monday evening (June 28, 2010) I booked a reservation through Priceline.com for a cheap hotel room for one evening through Econo Lodge for $69.99. I figured that since I don't have a lot of money, I can't afford a nicer place but figured that by the time I drive in from OH, I'll only be staying in the room for 12 hours and leave for check-out the next morning. I received my confirmation email through Priceline, printed it off and had it handy for check-in.

I arrived at Econo Lodge a few minutes before 9pm and was greeted by a nice gentleman behind the counter that didn't speak much English. I introduced myself and told him I had booked a room through Priceline and handed him my confirmation receipt. He looked at the sheet with a blank stare not understanding what I had asked. He then looked in the computer to find my reservation and told me that I didn't have one. Regardless of the proof that I had with the receipt that had their address, my information and the room price, he wasn't able to honor the $69.99 price. He told me the best he could give me is a room for $89.59 (which included tax) for that evening. He told me that he felt sorry for me considering that I didn't have a job and that I traveled all that way that he took off $10, but couldn't go lower than the $89.59. Exhausted, I agreed and gave him my credit card and caved in for the fact that I had no clue where I was in Connecticut, I had no idea how to get to another hotel, for the fact that I was traveling alone and didn't want to argue.

As soon as I got into my room, I was greeted with an awful odor of cigarette smoke. The carpet hadn't been vacuumed in quite some time by the looks of the dirt and cobwebs in the corners of the room, the bed sheets were stained, there was a discarded old band-aid behind the toilet, dirt in the corners of the bathroom floor, and someone's hair stuck in the drain and on the shower walls. I was completely disgusted!

I was so disappointed by the fact that I drove 9 hours in my car to find out that I didn't have a reservation, to stay in a room for more than I could afford that was completely gross! With the economy how it is today, people can't afford the typical hotel room rates and count on other "reputable" hotel chains with cheaper rates to book their rooms at. But why does cheaper rooms have to go along with not being cleaned?! I have never understood that. As a paying customer regardless we deserve the same cleanliness as a more expensive room. Just because it's cheaper, does it mean the hotel staff only cleans every other customer? Can they not afford cleaning supplies?

I then decided to call Priceline that evening with a complaint about not having the reservation upon arrival to Econo Lodge which they immediately apologized and canceled my reservation with them and made sure I didn't get charged for cancellation fees as well. It is rather convenient for them to quickly remove themselves from the problem and send me off on my way. I asked the customer service person if there was anything Priceline could do for me for the inconvenience (considering Econo Lodge couldn't honor my price) and there was a pause, and then she said "Oh, that was a question? No there isn't anything we can do further. "

The next morning, (Wednesday, June 30, 2010) I checked my online back statement to notice that I now had a $100.79 charge from Econo Lodge. I called Priceline again first thing to see maybe I couldn't speak with someone different but to only receive the same information, which was that there isn't anything they can do for me but to talk with the hotel manager upon check-out.

Upon check-out, I spoke with a gentleman named Nick at the counter who spoke better English than the previous employee. He seemed more willing to help me stating that though the manager wasn't in, he'll make a copy of my Priceline confirmation to show to them. He again apologized for the reservation not being there but there wasn't any way that they could honor the original quote of $69.99 through Priceline with them. I then told him about my now $100.79 charge on my bank account and he explained that although my room fee was for $79.99, there was a $9.60 occupancy tax, which then made it $89.59.

As for the additional charge of $11.20, he said (really fast under his breath with his thick accent) something about an additional fee that I should call my bank about in a few days to ensure that I'll get back, that after a few days if it's not, I should call them and they'll help me out, although it's a pain because it requires a lot of paperwork and such on their end. Additional fee?! You got to be kidding me! I already over spent what I could afford! And now I have to call to ensure that I get it back? Ridiculous!

Oh and the condition of the room, I mentioned that to him and he disregarded my complaint as if it's quite common. If I wanted to spend over a hundred dollars, I would have booked a room that was a lot closer to my interview and definitely a lot cleaner! Once I made it back to Ohio, I then decided to file a complaint through Choice Hotels about this entire experience with Econo Lodge and Priceline. The gentleman I spoke with was understanding and gave me a claim #4891867 stating that they will contact Econo Lodge in Connecticut and the manager at Econo Lodge is required to contact me within 72 hours in regards to my complaint. That's it? What happened to the "helpfulness" of our customer service specialists?

It's not that I want to get anything for free but I definitely would like to have gotten some sort of refund or credit or something for the run around I have gotten! The gentleman then said I should contact Priceline for any sort of credit. But what about the conditions of the room? Shouldn't you be proud to have them as one of your choices of hotels to offer, Choice Hotels? Aren't you disgusted to hear about one your "choice hotels" is not what you promote it to be?

As for Priceline, I contacted them and was transferred three times and no one could help me! The final person I spoke with gave attitude on the fact that I had a complaint and didn't seem to want to help resolve the situation. They were pointing fingers at Econo Lodge stating they should be the ones to honor that price and refund me while Econo Lodge refuses and states Priceline should pay me the difference. Then the customer service person with Priceline calls the actual hotel that I stayed at in Norwalk, CT to see why they couldn't honor the price but conveniently no one answered the phone. Now, I have to call back in the morning to see if any one has any sort of answers for me.

I understand that I'm only over charged by a little bit and others will see it as it not being a lot of money. But when you are an unemployed college graduate with no money, no job and rely on reputable hotel chains for a clean cheap room to stay in and websites to book your stay at, that little bit of money cost me, not having enough gas money home! Quite honestly I wish I never stayed at Econo Lodge with booking on Priceline.com because it was a waste of my money and now time for the amount of minutes I'm on hold while I'm continuously transferred around. With the condition of the room and the reservation not being made, I'm pretty sure I won't go back to either of them for future travels.

I've used the name on your own price feature on Priceline for hotel rooms before. Now, I've slowly learned from my mistakes. First of all, they don't disclose up front what the resort fees or parking fees are, and how much they can add to the cost. I now know I have to take that into consideration. But I will never use them again. I intend to warn all of my contacts about them too. My most recent mistake was to book two rooms for two nights in Coos Bay, OR. I ended up at the Red Lion at a fair price only to find out afterwards that I don't get to pick out the beds in the room.

That's never happened before, and Priceline refused to do anything about it. My daughter was literally going to have to sleep on the floor. I only found out that you can only make a paid, non-refundable reservation for one bed anytime you use the name of your own price. Luckily, the Red Lion agreed to move us into another room, but I fought with Priceline for two weeks to let me cancel at least one of the rooms to no avail. I even had to search the site (using Control-F) to find mention of this policy. Buyer beware!

I want to express my experience as a complete violation of freedom and consumer security. They cheated me 1) charged with undisclosed fees and Taxes (2) Giving me a hotel room far away from where i have requested. SO PLEASE FRIENDS ...WHOEVER WANT TO DEAL WITH PRICELINE. TAKE CARE >YOU WILL BE CHEATED, YOU MAY BE TREATED AS A STRAY DOG. Friends come forward. speak out about your bad experience with priceline. I will loose 86.84$ as i am not going to use the hotel room priceline provided. i am insulted.

I made reservations for rooms through priceline, when I cold the hotel to confirm there will be 2 Queen beds I was told I would need to pay 30% more for the rooms. I consider this fraud since nowhere in Priceline does it say you will be charged extra for changing the type of bed in the room. Althogh they do state they do not guarantee th bed types based on availability, there were rooms available in this case they just wanted to rob me of 30% more. This is fraud.

Called Priceline.com to cancel a reservation my wife and I had for a room for 2 night in Orlando FL on June 25 thru the 27. We explained that a loved one has passed away and would not be able to keep our original plan so needed to cancel our room reservation and get a refund. They wanted to get the name of the funeral home and phone number to verify whether my wife's uncle was going to be viewed there. That's just DISGUSTING! ! !

I booked a room at the Westin SF on Priceline for $195, which already seemed a little steep considering their advertisement of a price cut. The next day I found the same room advertised on the hotel's web site for over $20 cheaper. Priceline refused to refund the difference or upgrade my reservation as I called in 4 hours after the 24 hour expiration of their useless and misleading "Best Price Guarantee". This is not a discount web site but rather a rip off and horrible way to experience a vacation or treat. They do not provide any customer service. I will NEVER use them again as I am not only sacrificing service, choice and quality but ALSO any recourse or service. Horrible experience.

Hello

I found your website after I was searching the online to see if anyone else had bad experiences with priceline. I have been using priceline name your own price for hotel rooms and car rentals for the past 6 or 7 years and have always had great experiences and have saved lots of money. I have never used it for airline tickets since it is so unpredictable.

Now for my current situation. I have been planning a trip to San Antonio Texas to attend a convention that 75,000 other people will be attending for the past year. In September 2009 I used priceline name your own price to stay downtown San Antonio in the riverwalk district. St. Anthony's hotel a Wyndham property excepted my rate of $85 per night for four nights. This Monday June 14th three weeks before I am flying to San Antonio I recelived a phone call and e-mail from priceline telling me that The St. Anthony's hotel was undergoing renovations and did not have a room available for me. I believe that the hotel just wanted to get rid of my low room rate and charge someone else a much higher rate since the rooms downtown are in such high demand.

Priceline moved me to another hotel 16 miles from the downtown area far away from the location I selected to stay in. I called priceline twice and sent them now two e-mails. Priceline of course apologized to me many times but said my only options were to stay in the new hotel they offered me or I could cancel my reservation. The problem with canceling my reservation is there are no hotels even close to downtown area for a reasonable cost. I wish I would have never used priceline to book this event since now I will have to try and find a way to get from the hotel to the conference center.

You may use this letter on your website if you would like.

[They] must think that you're talking to a fool. There is noway parking in New York City would be consided as an incidental, with parking fees being around $30 to $50 per day. I will file a consumer protection complaint against Priceline so that others aren't taken advantage of. [Their] website did not make mention of parking as being an incidental.

"Dear Ray, Thank you for taking the time to send us an e-mail. We understand that you are dissatisfied with your stay at the Howard Johnson Laguardia Airport East as it does not have a parking. While parking at some Name Your Own Price hotels is free or included in your nightly room rate, others charge for parking as an incidental - just like phone calls or room service. As indicated on our website, incidental fees are not included in your offer price. When you Shop and Compare for your hotel , review the Hotel Details information on our web site for specific information on parking options the hotel may offer.

"If your hotel does charge for parking, you will be responsible for paying this fee directly to the hotel, typically upon check out. Please

contact your hotel directly for more information. When you did not travel according to your confirmed itinerary, our travel partner released the reservations, and reservations are restricted; they are non-changeable, non-refundable, and non-transferable. When our travel partner accepted your reservation, we immediately charged you to lock in your rate and secure your reservations. Our travel partner accepted your request on the condition that your reservation would not be changed or cancelled.

"By naming your own price, you saved $96.30 or 29% based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website; however, one of the reasons we are able to offer superior savings, is because name your own price reservations come with more restrictions, including the agreement that they will not be cancelled...."

I was very disappointed in Priceline providing me with a hotel stay with a hotel which did not have any parking at all onsite. I did not stay at the hotel because I have a car. I did not see anything that stated that a One Star Hotel does not have any parking. I have stayed at many One

Star Hotels through Priceline without this happening. As a regular Priceline Customer, I would like to get some of my money back, if not all. This issue should be called out prior obtaining a room through Priceline. Any help in this matter is greatly appreciated.

My complaint is that while we were bidding a hotel on Priceline.com was the worse experience for me and my gf. She bid a hotel around las vegas area, and before she placed a bid, she did the research first. She searched for what 4 star hotels they have and what price range, since you will not want to make an offer which is higher than the original price. Otherwise, what's... the point to bid? will you want to pay more than the original price? She made an offered for $140, which was about the half price of the 4 star hotel around the strip. But turned out it gave her a hotel which was not never shown in their hotel list and not even searchable in the entire priceline website.

There will be more tricky things and unfairness to their customers from websites like that and we had a hard time to find ways to complaint since they don't even allow to talk to the supervisor and they said they needed 48 hours for investigation.

I've used priceline beofre and had one good experience but the last couple have not been good. I searched for 4 star priceline hotels for my trip to Rome, Italy and spent a good deal of time checking out each hotel and the customer reviews. Of course I got probably the one hotel I didn't see which by anyones standards is NOT a four star hotel. In addition, the customer reviews of this hotel were terrible. Loolking at the hotel's website directly i'm only saving $7 per night! I called priceline to tell them I would be willing to pay more AND be willing stay at the same chain's sister hotel down the street if they could just change the hotel. They would not allow it and stuck to their no cancellation policy. I understand I agreed to it, but I thought I agreed to a 4 star hotel, and they proclaimed that by their standards it was a 4 star. The only thing they could offer is that if someone comes in with a lower price they would give me the difference.

When I called immediately I was told they would look into it. They came back and said they would match their price but no refund or hotel change possible. If I wanted that hotel at that price I would have just reserved it to begin with. I purposely did not want that hotel, no swimming pool, not a convenient location for my needs. I will never use Priceline again. Time will tell if I actually get the lower price for the hotel I do not want. I was so looking forward to this trip with my sister and now I am just frustrated.

I booked a name your own price through priceline.com. I put in $100 and they accepted my offer. The hotel was nothing to what I had asked for and if I booked it directly through the hotel it would have been only $3.00 more. I was not given a saving of any type and was booked in a hotel that is a mile from the beach. I have 4 kids and my wife and we are expected to sleep in a small hotel room? The hotel has even agreed to cancel this reservation but priceline won't. They keep telling me sorry. the customer service people are all a bunch of puppets reading from a scripted piece of paper and cannot even go a full sentence without saying I appologize but....What Crap!

Is Priceline.com not required to help their customers in these types of situations, offer a credit or compensate for another hotel? Priceline.com did nothing. We ended up paying you and paying for another hotel three blocks from where our business was being conducted. We are truly disappointed and frustrated in the way priceline.com handled this situation. We are sure that we are not the only ones who have booked rooms erroneously. In today's economy, businesses and families cannot afford to throw money away. We will no longer utilize their services.

Wanted to book a room in Dover, NH & after much fustration on the internet of prices keep going up since last night I decided to call them b/c they promised "the best price guaranteed." After Omar told me that the room was $99, I told him that was the same price as everyone else on the internet & was that the best they could offer? He told me yes b/c prices keep going up minute by minute as the day I want draws near. I then said maybe I should just call the hotel (Microtel)myself & maybe they'd offer a better price than all of the internet b/c sometimes hotels do. He then offered to call them & check for me & I reluctantly agreed b/c that sounded counter-productive to his job...he placed me on hold and came back a few min. later & said it was the same price $99.

I then told him I'd call back & confirm in a few minutes as I wanted to speak w/my husband to make sure we'd stay there or go to a different town. When I got off the phone I looked up Microtel's # & called to speak w/"Beth" - she quoted me 2 queen beds for $89. I booked w/her and called back priceline & got a "Louis" who said he would help me when I told him I wanted to speak with "Omar." He read me the notes that Omar left stating that he talked to "Beth" and she quoted him $89. I told Louis when he came back on the phone he lied to me and told me it was the same price as priceline.com of $99 & I wasn't very happy with his being dishonest. He didn't offer any solutions or that he would tell mgm't so I feel they don't really care about the consumer at all and just want their extra money and will lie to do it when they are suppose to be "the best price guaranteed." They obviously WERE NOT.

I was trying to make a hotel reservation and the website is setup to dupe innocent customers to sign contract of non-refund policy. Finally when I tried to cancel the reservation thru customer service, I have been threatened that i will not get refund of money. I literally begged for mercy but all my efforts are unanswered by the priceline gods. This is the USA and how can a company like priceline is putting innocent customers into fraud type of business and existing in the market, I do not understand. Please help me out. If this is the real free country in the world US, then price line will be charged with bad action to customers, otherwise I will loose faith in US

I tried there name your price deal for a hotel in OC MD. Once I got it I noticed the taxes and fees seemed high. When I checked in to the hotel I asked them home much the taxes and or fees were. They told me a total of 12%. I could see mine were more like 20%. I found that Priceline hides a process fee in there which is very hard to find. When you call them they are no help. They did tell me this fee may vary on your stay or how many star the hotel is etc.

I also found that if I called the hotel, they would have matched Pricelines offer which was only ten dollars difference. I have tried this "name your price option and both times it was terrible. I guess its my fault for not doing my home work. Do your self a favor and use someone else or research who your dealing with. You would think that a company with so many complaints would be out of business but its you an I not checking that keeps them screwing the public.

I booked a hotel through Priceline. When initially choosing options, I chose only one amenity- a pool. Intersperse though the selection of hotels available with this amenity are "name your own price" options. I chose the "name your own price" option with the understanding that the hotel considered would have a pool. I made this assumption solely based upon the hotels available in the listing. I had search everywhere on your site to see if the "name your own price" specified the hotel opting to accept my price would not include my preference.

My sole purpose for booking the hotel was to have access to a pool. I have perused the website thoroughly to see if there is any notation that would prove otherwise and found none. I contacted customer service, which concurred with me that it was not mentioned on the website and it was just my misfortune by choosing the "name your own price" feature. I feel that I am unable to use the reservation. I ask for the opportunity to have the reservation canceled in order to book another hotel using the normal selection channel, but was denied. I feel that I should be compensated for the lack of information which did not adequately explain the limitations of my option.

Front desk manager hung up on me and general manager of the hotel had the audacity to defend the front desk manager stating "he found it hard to believe he hung up on us." Unbelievable. I will never ever again use priceline.com for booking a hotel. Both priceline and the hotels will blame each other for the false advertising and no one will take responsibility to refund the money. I am out $140.00 and will have to book another hotel as I refuse to stay at this place now. General manager can't understand why a customer would not want to stay at their hotel after being lied to about the price and being hung up on by the front desk manager.

I pleaded them to either cancel the reservation or change my reservation location to the one that i wanted. I called the customer service but of no use. It's a $131.15 reservation and it means a lot to me. At least I want my money back. Please some on help. The Priceline confirmation# and request# are mentioned below. Confirmation #: 557836988COUNT Priceline Request #: 151-211-423-57

Double booked hotel online by mistake. Called within 30seconds of submit and was told to hold while they confirmed with the hotel. They said that the hotel would not honour the cancellation. I called the hotel and was told that no one from priceline had called by the front desk Manager who then confirmed that she would of course cancel one of the reservations without penalty.

Priceline is saying I must honour my agreement with them when it clearly states that the cancellation policy is set by the hotel.

The front desk manager confirmed that they have a 48 hour cancellation policy and the policy stated on the priceline website was not from them.

I attended the "name your price" of Princeline.com and it matched me an unqualified hotel. I then found another website charging a lower price for the same hotel in same nights without any special effort. I called Priceline within 24 hours of reservation, but the calls were answered by automatic voice or cut. I could not get anyone to answer. So I sent an email with the website address I found a lower price. I asked to cancel my reservation and refund 100%. Princeline only apologize and provide a bonus for next trip. I reply via their email address and found there is no reply.

Then I called again. The first three calls were cut in middle. The fourth call was answered finally by someone, yet their representative did not really answer my question and cut my call roughtly. I really could not believe it. I sent an email throught Princeline "help center" (they only reply through this system)again. The same, they reply with a standard apology and refuse my claim for the reason that they did not get my call within 24 hours. I resend an email and mention I can provide my international call record. They ignore. It seems that I only can accept their bad offer and can't do anything or find any fair authorities to express my anger and frustration.

Priceline.com failed in so many ways to qualify as a quality legitimate business. They equal nothing more than a scam. I created a reservation using priceline.com. The system put me in a hotel 20 miles away from the city. I wanted to be in Orland Park. I was stuck in this place without being able to review the location, priceline.com Hotel Confirmation for Matteson, IL - Apr 15, 2010 (Itinerary #**). I noticed that I had it for 3 days only need it for 2 nights, also, this just after creating the reservation. I tried to opened the reservation up and change it to 2 nights, the Priceline.com system created another reservation. Now, I have (2) reservations created that I don't want.

I called immediately the hotel and asked to have these cancelled. The response was they cannot change anything that Priceline.com creates; only they can change reservations they create. I called Priceline.com and reviewed the situation. They said, tough luck they can't cancel anything. No they won't cancel anything. I said, "It's a mistake I can't have 2 rooms at the same time, same place for 1 person. Cancel one, please."

Priceline.com for 20 minutes told me they would not cancel or refund me one of the reservations stated above. Transferred me to supposed supervisor and began the same offensive noncustomer-friendly brass denial of customer satisfaction, stating no cancellation or refund. I again stated I only needed the room for two nights and would accept the priceline.com Hotel Confirmation for Matteson, IL - Apr 15, 2010 (Itinerary #**) for 2 nights.

This is where it gets better. I drive 5 hours from Detroit to the above hotel reservation with my 2 sons, Arrive at the hotel, I am asked at the front desk, "Can I help you"? I say yes have reservations for Saunders, Travis they reply both reservations are cancelled. I said, "No, the 2 nights one should be good." Long story short, I have the Front desk at La Quinta Inn print the screens for proof that they were cancelled. I asked if they might have made a mistake and cancelled them, La Qunita stated they can't modify and reservations that Priceline.com made. Only Priceline.com can cancel reservations.

So now I have paid Priceline.com for a reservation drove 5 hours to find out they cancelled my room, taking my money and leaving me without a room. I called Priceline and was on the phone with them for over an hour. On one call, I made 4 calls trying to get this resolved with a refund. I was transferred 4 times to different Customer reps and Hotel liaisons.

All stating that there was no way they could have made the mistake and continued to place me on hold every 5 minutes to verify supposed data. I told them, "You do not get to hold me hostage on the phone while you figure out whom or why your system failed, apply a credit to me and figure it out on your own time." They were asking questions like the names of the ladies working at La Qunita when I checked in and everything to wear me down and get me to hang up.

I was spoken to rudely and without and respect or concern to make me the customer feel valued or even acknowledge that they took my money and left me without lodging. I would like all of the money put back on my debit card, $229.64. The priceline.com system is fraudulent and the Customer service is the worst ever, designed to wear you down and get you to walk away.

I reserved a room through priceline and paid an extra 10 dollars for a king size bed. When I arrived at the hotel, they gave me my room key. When I got to the room there were two double beds. I went to the front and asked why and they informed me that it was the same price as my king size, but they did not have anything else available, maybe tomorrow. When I called priceline, after forty minutes and two accidental hang ups on their end, they let me cancel my other two days without a cancellation fee, but still charged me full price for the room that was initially supposed to be 10 dollars cheaper. As a result, I ended up finding another place to stay, had to change places and still had to pay full price for a reservation that was not what I reserved. This is horrible customer service!

I placed a bid for a hotel for 3 nights in New York City. I bid on a 2 star hotel, which is promised to be "brand name", "known for comfort and quality", a "quality" hotel, etc. I "won" the Marrakech Hotel, which I later discovered had hundreds of complaints listed at tripadvisor.com including bedbugs, rats, roaches, etc., which the Management of the hotel responded to on that website, in writing, that those problems were true.

I complained by phone, they refused to do anything to me. They have given me a substandard hostel, rather than a 2 star hotel. They charged me $412.74 for 3 nights, which is still unresolved.

Booked a quick stay through Illinois with Priceline on return trip home. Picked negotiator and got Holiday Inn of Urbana. Unloaded car and elderly mother in law into room and came back to find exhaust fan in room had filled room with smoke. They immediately moved us to room 2 doors down the hall. Lucky we brought a fan because air conditioning would not work and room wad 86 degrees. Went to desk to see if they could fix it and they said we should not have touched the control, and we had not touched it.

They would not move us. The ad advertised continental breakfast and when we checked in, she said we would have to use the pay restaurant. In the morning when I went to talk to someone new about bad experience the maintenance man was standing at the counter and knew nothing about the fan problem or the air conditioning and again said we should have not touched it. "People shouldn't touch things they don't know about," was his comment. They made no effort to even say they were sorry, we did not have a pleasant stay. We will never stay there again and I will be sure to tell people to not stay there. It was disappointing that such a chain would treat a customer like that no matter if they used Priceline or not. Moving my mother in law after settling in with all the luggage at a 4 star hotel was upsetting to her and having to worry about breakfast when we thought it would be there was difficult for a diabetic.

I booked a hotel and rental car through the Name your Own Price Feature on Priceline.com. Beware! I had to change the dates, and the company would not allow it - not even for a fee. I had to pay the entire hotel bill for 3 days and the entire rental car bill for 4 days. I was both disappointed and shocked at the level of customer service and policy. I was going to rebook the same hotel and rental car for the following week and there was not even any consideration for that. Oh, yes, they did offer me a $50 voucher for any future travel - big whoop. I was paying out over $600 for a trip I was not even making. I am out $600 for a trip I cannot even take.

I had reserved a room at a hotel for the 27th of March 2010. I reserved 2 weeks ago. The hotel I reserved was supposed to have a pool. When we arrived at the hotel, there was no pool and the desk guy starts cussing at me like I just robbed a 7-11, if you know what I mean. He goes on to state how they told Priceline they had no pool 5 months ago and said he would refund my reservation to Priceline but I would have to call them to get my refund. So I did, while standing in this hotel. They act like I'm lying to her. She puts me on hold and calls the hotel.

So then the hotel clerk/manager or whatever he was starts cursing at her. Tells her I'm standing right in front of him and that they don't have a pool and he is refunding the reservation ok she gets back on the phone with me says they will refund my money minus a 10 dollar fee for me cancelling within 48hrs of reservation. On a hotel that was supposed to have a pool and didn't. I should be my fault for their false advertising and am still waiting on my refund. I asked to speak to her supervisor.

She said there was no one higher up and so I ask her name, she replied Mary. I replied, "Mary what?" She said her last name I need not know but it would all be in the report and the she hung up on me. I was speechless. I will never do business with Priceline again. I will be contacting the BBB if they are listed and will trash talk and discourage anyone I ever hear mention them.

We decided a last minute trip to Seattle on March 24th. The evening before, we were searching websites for hotel rooms and Priceline.com was one of our stops. We were checking prices for a 3 night stay but didn't like the prices so we backed out of the website, as Priceline tells you to if you don't want to confirm the purchase. The next day, however, we were charged $355 for a 3 night stay. We contact Priceline but they refused to refund the fraudulent charges.

Is there anything we can do to get our money back? I see there are a massive amount of complaints online dating back as far as 2003 stating the same problem with Priceline. Is there any way to get the government to track down on these guys? Seven years of fraudulently charging people's credit cards seems an awful long time. We had already paid for a room through Orbitz (which is a great company) at a different hotel and stayed there. We never used the rooms that Priceline took from our card without permission. We really need to get the $355 back from Priceline, as we couldn't afford to pay that much in the first place, and now are not only out the $355 but paid for the rooms that we actually did confirm online.

Priceline website/confirmation details listed "Free buses to all Heathrow, London terminals, 1 Queen bed, comfortable room with sitting area, marble bathroom". The hotel offered no free transportation; we had to pay equivalent to $25; hotel staff said we would need to take up the transportation issue with Priceline, as it was their website who offered this service, not the hotel's website; they have no deal with Priceline to include transportation.

In addition to this, we received 1 full size bed, not queen, it was lumpy and uncomfortable; the bathroom was not marble; our window view consisted of a brick wall some 6' away. Priceline return emails were rude, unprofessional; practically called us liars regarding room description, and said we would need to take up transportation reimbursement issue with the hotel, as they were not responsible.

One of the reasons for booking this hotel was because of the advertised free buses; we reluctantly dealt with room condition, as it was overnight stay in order to catch a few hours sleep before flights back to Denver. Priceline falsely advertised and the itinerary was not as listed. We have never been treated so badly by such immature, unprofessional, so-called customer service people. They are willing to tarnish their reputation for so very little. Needless to say we will never again use this company.

We were traveling and decided to give Priceline a shot. We researched as best we could in advance to get an idea of what prices we should be paying in the area we were looking. Unfortunately, I did not investigate the complaints made about Priceline or I would never have used them. We gave as much detailed info as we could to where we wanted to be and what we wanted to pay. We were excited when our bid was accepted only to find that it was a 3rd or 4th tier hotel that we would never have considered staying at.

When we called the hotel to get the pricing for the night, it was much, much less than what we were going to be paying through the "discounted" amount from Priceline. I called Priceline and to this day, I do not know why I bothered. It was a nightmare. They must train their employees on how to be rude and uncooperative. We didn't stay at the hotel. It would not have mattered if it were free. It is not a place we would ever stay so it didn't matter. We ended up paying the bill. Do yourself a favor and pay extra to avoid using this unethical business. Consequently, I lost of over $400.

In the last 30 days, I have buried a dear friend. The next day, my mother was rushed to the hospital out of state with a major stroke, I returned home only to get a call that at the same time, my dad was rushed to the hospital for an aneurysm and had to have surgery of which a 4-hour surgery but lasted 9 hours since complications accrued. So I went back out of state. Now, 2 days before my dear friend's funeral, some friends from out of state called and said that they are coming to visit and booked a hotel next to Disneyland so we want to be with these 2 couples who we have not seen in years and booked the same hotel the same day as they did and get it confirmed with Priceline.

Well, the day we go to check in, the hotel had no reservation for me. I called Priceline. They tried to get me another hotel but every time I told them that I wanted one within walking distance of Disneyland, they give me one-mile away! They said that their corporate office will call but never did. They not only screwed my whole weekend, they also never apologized! I have used them before but never again! I had to pay to park each day at Disneyland which cost $15.00 per day at 3 days, gas, another hotel and time travel, and the fact of not being able to stay with friends at the same hotel! My wife was extremely upset!

I was originally placed at this hotel via a bid on priceline.com. After a few weeks, the manager suggested that I just pay them directly rather than mess with priceline, which was fine with me, much less hassle and inconvenience. I paid them the same amount that they were receiving from priceline.com. I paid the hotel sometimes weekly or for a few days at a time, sometimes a single day.

On the one occasion that I was asked to pay for an entire week, upfront in advance and I was unable to do so (but did pay for about 5 days), I was told that I would receive no further discounts and if I wanted to keep that room I would have to pay more than twice my daily rate, which I could not. I returned to getting rooms on priceline.com and was sent back to that same location just two nights later for about a week. Then I was bounced out again, and returned.

About one week into the stay, I was visited by the local Police Department and encouraged to leave the city of Farmers Branch. The information that they gave me could only have come from the hotel and is not just conjecture, at best. They said I had too many visitors (which is not the case and seldom if ever did I see anyone outside in the hallway when a visitor was leaving my room).

I on two separate occasions had friends that were leaving the hotel, stopped by the Police for minor traffic violations and searched. I was stopped less than a block form the hotel, two nights prior to the Police showing up at my door, for an expired inspection sticker, at 11 at night. All of the information that was conveyed to me came from either anonymous sources or observation.

I had made a reservation with Priceline.com. The rate of the hotel was good and booking it was simple enough. However, my trip plans had changed and I had to cancel the hotel room. I first called the hotel to make the cancellations, and was informed that only Priceline can do that, since I booked through them. I called Priceline, and made an effort to do so. Mind you; they advertise no cancellation fees, etc. The representative informed me that this was not possible. I requested to speak with their supervisor.

They informed me that the best that they can do is make the cancellation, but I would be charged with a cancellation fee of $6.70 (So much for the advertised "No Cancellation Fees"). This morning, "online" I checked my credit card and saw that the full amount was charged. Once again I telephoned Priceline and spoke to a representative. Their response was basically: "That's too bad, there is nothing I can do". Priceline is nothing but a scam.

Booked a hotel in Key West through Priceline.com using a bid of $200/night for a four star hotel. After I found out the name of the hotel, I checked out their website and found the same room listed for $25 less per night. When I called Priceline back, they said the room was $225. I called the hotel to confirm and they told me that the room was in fact $25/night less if I had booked it direct. Follow-up calls to Priceline were either ignored or recording only.

I would like to write about my dis-satisfaction with Priceline.com 2/24/10. Note: I've been a hotels.com for many years, but my best friend told me you should try Priceline.com because it's cheap and that I'm in a really tight budget being a single mother and all. So I want a head and booked online for my upcoming trip in late March. I chose the exact date and a 2 star hotel, then I thought about my 2 kids, so I've switched to a 3 star hotel instead. Long story short, the system automatically changed my date for the next day which is 2/25/10, but that was not the initial date I've put in.

I plea to the Customer Support and was transferred to a Customer Relation to see what can be done and if a one time exception can be made, meaning no charge for first time user, due to an error an End User has caused, I've plea and asked but agents didn't seem to want to hear about it and says, "Sorry but nothing can be done" etc. I've asked for someone higher, but the Customer Relation Daisy, (she should be fired) stated that she is the highest level of Customer Service.

That is totally untrue, I know how the Customer Service works. It's not like a consumer makes the same mistake over and over. I've sympathize that I was a new user and I didn't understand how their system works, etc. but Daisy didn't seem to care, she should not be a Customer Relations. At this time, I've written to Corporate to see if there is an exception that can be made. If there is, then I may want to use Priceline here and there, if not, I will never ever deal with Priceline.com. I would like to note that a consumer should not have to go through this, especially it's the company's website's fault.

I went on the website for Priceline to take advantage of their "Name your own price" service when looking for a hotel for my vacation to Las Vegas. They state that "Name your own price" means you name the price you are willing to pay and they find a hotel that is willing to accept your price. They let you know within minutes if your final price was accepted. If so, they charge your card and give you a confirmation number and the hotel that accepted your offer and you are all set. If the offer is not accepted, you then have the ability to counter offer and so on. I requested a 5 star hotel near the strip, and offered $79.00/night, which was accepted. My card was then charged the total for my 3 night stay plus any taxes.

I will say that I was not happy with the hotel choice, "Trump Hotel", for many reasons but understood that I was obligated and that was the risk I took. The reason for not liking the choice was I assumed that all 5 star resorts would include a casino and would be on the Las Vegas Strip which the Trump Hotel is not. I assumed a 5 star resort would comfortably sleep 2 people in a room, but all rooms only come with one bed! I assumed being Las Vegas, you would have the option of requesting a smoking room, but all rooms and the entire hotel is non-smoking! Not only does the resort not have a casino, which was our reason for going to Las Vegas, but it was not even on the strip!

All this aside, I was willing to accept the fact that I was stuck with the choice. However, once I called the resort to inquire about their pool and fitness center (this is a 5 star resort by the way), I was told that the price I paid on Priceline does not include the use of the pool, business center or fitness center and that I would be charged an extra $20.00/night once I checked into the hotel on top of what I paid to Priceline! I was also told that this was not even an option, but I had to pay the $20/night surcharge whether or not I even used the pool or fitness center!

I was given the old "Bait and Switch" from Priceline and the Trump Hotel. I logically thought, well a reputable company like Priceline and Trump enterprises would surely let me out of the reservation now that I was being charged these extra fees without my knowledge prior to naming my own price. Wrong! Priceline took my complaint, but would not let me out of the deal, and basically said it is very typical for resorts to charge "resort fees" and that I would have to just accept it. I have never been charged a surcharge to use a pool at a 5 star resort or any resort for that matter in the 20 years I have been vacationing in Las Vegas and think that there should be a class-action law suit filed with Priceline. After researching the internet, I have found many complaints of others who were scammed by this "bait and switch" involving both Priceline and Trump Hotel in Las Vegas.

I bid $180 per night on Priceline Name Your Price for a 4-star hotel in Miami in May 2010. I was given a reservation for the Sonesta Bayfront Hotel for $180 per night. When I looked up the room rates online for that date, I discovered that this rate is the standard rate for this hotel. I complained to Priceline customer service and was told that Priceline does not guarantee discounted hotel rates. I was told that Priceline only guarantees that the reservation is not refundable and cannot be cancelled under any circumstances whatsoever.

Just last month (January 2010), I was in Hong Kong on a business trip and wanted to do a side trip to Bali (just as I did in 2009). I spent hours trying to decide on a hotel by searching websites, and even had a local travel agency assisting. The resort I stayed in last year was great, but since I convinced 2 friends to join me there from the USA, I thought I'd try for something better/or different.

I returned to Priceline website. When you search Nusa Dua (a specific beach in Bali), all the 5 star hotels came up at $140 and higher. So I decided to try naming your price. I bid $75 for a 5 Star hotel never thinking I would actually get it (was testing the waters to see what reasonable price would be accepted). Surprisingly, my bid for Nusa Dua Beach 5 Star property was accepted for Novotel Nusa Dua. So, I went to the official hotel website and found that their daily rate was less than what Priceline accepted. I went back to Priceline website and redid the search for 5 star hotels in that area. Again, nothing less than $140 appeared.

So, I contacted Priceline by phone from Hong Kong, and they told me the hotels they post are just "sample" listings and that I should have done my research. About the fact that Novotels own website was cheaper, Priceline only said, "From my records you are still getting a discount." I argued that I was looking at Novotel's website and that it was cheaper. Also, for the record, I did do my research using Travelocity, kayak, etc. and generally came up with $100 plus for 5 star beach resorts. Even the Hong Kong travel agency "package" prices were above $150 a night.

But the most deceiving thing of all is when you go to Novotel Nusa Dua website; the primary photo depicts this marvelous beach. But you read the fine print and it is not on the beach at all. It is surrounded by a golf course. Apparently, they own a piece of beach that you can get to by shuttle bus that looks nothing like the main photo on their website.

I contacted Novotel directly to see if they would swap for their other Novotel beach location, but they said no changes allowed. I literally think this is the only property in all of Nusa Dua that is not on the beach.

Again I called Priceline, and they: (a). refused to match Novotel's website price and (b). refused to let me use the money (almost a week's stay) as credit to another property. In fact, they refused any attempt at resolving the conflict, or standing by their guarantee.

I then called my credit card company (again from Hong Kong) and they were gladly willing to help me fight the charge, but cautioned that I might be stuck with the bill and would still have to pay for another hotel on top of it. As we were leaving in less than 3 days, we decided as a group to grin and bear it. That was a huge mistake.

Let me point out that I was in Bali last year with my 3 year old son while I was 5 months pregnant, without incident.

Within 24 hours of arriving at the Novotel (where the rooms were remarkably lovely and spacious), all but one person out of 5 - two children (8 mo. old and 4 year old) plus 2 adults - were severely afflicted with stomach bug/gastroenteritis. We rarely left the hotel room and spent our time projectile vomiting and/or having spontaneous diarrhea. Housekeeping had to replace towels and linens at least 2x a day.

This is a 5 star resort. Nowhere in any of the bathrooms, etc, does it say the water is not safe to drink (or brush your teeth, etc.). Notably, we never ate any food outside the resort (room service mostly) because we could not dare be away from a bathroom. Also noteworthy, none of us actually drank the tap water. The baby's water was boiled for making a bottle. But we did brush our teeth using tap water, we did order fruit smoothies and drinks from the hotel bar on our first day by the pool and we did drink the water served to us by Novotels own restaurant.

Most decent "resorts" I have visited (like in Mexico, Cambodia, etc.) where the water is questionable, either very clearly state this in the hotel room and provide bottled water, and/or they have incredible water filtration systems.

By the 3rd day, the baby had to be hospitalized for 5 nights, to the tune of $3,500. This was no small ordeal without cell-phones, language barrier, etc. Thankfully, one of the people in our group was a medical doctor (the only one who did not get sick), and we are all well-traveled individuals (even the kids) so we eventually found the necessary resources, which were not what Novotel offered or suggested.

Ironically, while driving between the hospital and the hotel, we saw at least two billboards with the Novotel Nusa Dua Beach photo! I wish I had my camera because I would have taken a picture. It is the most misleading advertising I have ever seen from a hotel. Novotel Nusa Dua should have a picture of a golf-course and not the flat beach chair scene, which is not even what their private beach really looked like (it was a large sloping hill to the water and the chairs were nowhere close to the shore line).

For our last 2 nights, after checking the baby out of the hospital, we happily switched to Nusa Dua Spa and Hotel, where I stayed the year before. We noticed the huge water filtration system, and the short distance to the beach/sand/water from the hotel, and the flat accessible chairs near the water. No false advertising here. While the price was a wee bit more, it included buffet breakfast for each of us (Novotel charged $18 per person for this option.) We breathed a huge sigh of relief being out of Novotel.

Did I mention that Novotel had only one restaurant on the entire property, plus a pastry cafe? How is that 5 star? Nusa Dua Spa and Resort had at least 5 restaurants that I could tell. Although we were at Nusa Dua Spa and Resort for only 2 days, it was the best part of our vacation.

I will never trust Priceline's guarantee or stay at any Novotel again. I don't care if this was a unique situation or not. I felt duped, mislead and was extremely disappointed. Even if the baby had to be hospitalized, or we were all still got sick from Bali Belly, at least, if we had stayed at the Nusa Dua Spa and Resort, we would have been way more comfortable.

We felt like prisoners at the Novotel, literally not able to leave our hotel room or eat anything besides room service (which is how we think us all got sick in the first place either that or the pool water). When we really needed help, Novotel did change the linens, but finding the hospital and the rest of our medical needs including the least of which, buying bottled water/Gatorade (no help in finding pedialyte until we got to the hospital), we were on our own.

I bid on a 4-star hotel in Las Vegas. When my bid wasn't accepted, I received a special offer that included a price for a 4-star hotel in Las Vegas. I had to act quickly because this special offer was very limited. After I agreed and completed the transaction, I checked other travel sites to see what I saved. The price was exactly the same as Orbitz and Travelocity, but the difference is that I lost flexibility with Priceline as the reservation cannot be changed or canceled as it can with other sites. What a ripoff!

I purchased a room Saturday, February 13, 2010. I drove several hundred miles to Monterey with my family and my room was over-booked. I called and after spending an hour on the phone was only given the option of a refund (which takes 6-10 days) It is very upsetting that there was not an escalation process. I have called twice to deal with this with no escalation path to a supervisor or manager. I was offered nothing more than two options:

#2.) Look for the same room price- at this point, I was in Monterey. It was 6:00 pm and there was a Pebble Beach Golf Tournament going on, so finding a room was not going to happen.

I understand that while this may seem very petty to ask for $5.00 back, I paid for and was given a confirmation on a room that should not have been offered to me. I was not the only person that this happened to. The manager at the hotel explained to me that 8 people had been overbooked and should have been contacted by Priceline. I have asked for nothing more than the return of my money, that in good faith I immediately paid on a non-existent product and in return have yet to get any type of resolution.

This could have been avoided had someone contacted me through email or called me. I would not have driven the distance. Imagine had I flown there from somewhere else.

My concern is that this may be a bigger issue with this happening to more than just me and are there other people who are having this happen to them as well. This amount becomes more substantial times for every user that gets overbooked on their system and priceline does not refund a portion. To me that is a break in their system that should not be ignored.

I went to Priceline.com and bid on a room at the Holiday Inn in North Adams, MA. I was given the Howard Johnson Hotel close by which I did not want and then was told I could not get a refund. I called the 800 number and spoke to 3 sales and customer service people, all of whom said there was no way to reverse the charges or change the hotel. The bid I made was $60.00, and then I was stuck with Howard Johnson's that was listed at a $55.00 rate on their website. Additionally, Priceline stuck me with a Travel Insurance: $5.00 (USD) charge. Unless there was some fine print, I did not want that either. The website is set up to "get you" and it's really not helpful to the consumer. I feel I was ripped off!

My family and I booked a hotel on priceline.com for only one night. What we saw on their website about this particular property is what we were looking for traveling with four kids. When arriving we were given a totally different type of room and amenities were not available to us in this particular room according to the front desk, such as a role bed. We were very frustrated with due to the fact that we were sold the accommodations Priceline would be showing on their website. Upon checkout I received a receipt for a lower price of about $35 than Priceline had charged our credit card. Wow, deception is what I call it.

Upon our arrival back home, I called Priceline. And just as others I have now read their stories, this company has no idea about customer service or consumer relations. Their was not a single voice on the other end who could help me resolve the fact of why I was charged so much more than the hotel or given a totally different type of room after we are lead to believe they guarantee a lower pricing. Mechanical voices continued to tell me that this amount would be charged and how sorry they were. I was then told that there is never a manager, supervisor or any one in authority there to speak with after there is no resolution with a complaint. I was told over and over to e-mail to whoever see fit. This will be a company that any of my family members and friends will make a point to never become a customer of again.

I made an online hotel reservation with Arizona Hotels. My travel plans changed and I found out that I could not cancel or change my reservations through Priceline! I will never use Priceline or Arizona Hotels and I urge others not to use them.

My three stars ** hotel in final destination for 4 nights was unexpectedly cancelled 5 minutes before I left for the airport. I received an email advising me of the fact, as if I requested the cancellation which I did not. I called the hotel and there was a gas leak emergency. Priceline emailed me about a refund of $150.40 (! )- that comes up to $37.60 a night in ** hotel! I had no hotel, tried to find some while driving to the airport to catch my flight and Priceline was extremely uncooperative.

Refused to help me, insisting on refunding me just that - $37 a night out of $631.73 package (4 nights ** hotel, return plane ticket and 4 days economy rent a car). I had to find a hotel on my own (without internet, pretty much standing in the security line at the airport, because my arrival time was late at night and I had no place to go in a city, I have never been before. Not only the refund is pathetic given that every time I make reservation, there is at least $12 tax and fees surcharge to each segment - whether it is a 1(one) hotel night or 1 day car rental fee - (advertised car rental, for example, is $30 per day = $120 plus surprising $49(!) tax and fees charge!

In the situation that I must get a refund for an inhabitable hotel, I get $37 per night in ** hotel? Somebody is just simply stealing my money - that's what it is! I am a self employed person, lately growing, doing business out of my state. I made 7 (!) business trip reservations with Priceline as of Jan 1, 2010. I spent $2,500 on this web site in last 4 weeks! Guess who is not getting my business anymore! I am very disappointed. Nobody even called me the day of my departure to warn me, there was no hotel.

Priceline's email came exactly 5 minutes before I left my house for the airport. I was lucky to notice it when I was turning my home computer off. I could have arrived to my original hotel and find out I had no place to stay at 10:00 pm. That is an awful and irresponsible service not to mention the pathetic refund Priceline gave me. The bill of about $190 in a new two stars ** hotel after Priceline gave me $150.40 for a 4 nights in three ** hotel, not to mention the distress.

On Feb. 02, 2010, I purchased 3 rooms on Priceline "Name your own price". Before bidding on them, I went through their website to check and make sure they had shuttle service, which the hotels they had listed did offer, along with parking. Nowhere on their website did it state that there would be additional charges for these amenities. After winning this bid, the confirmation said if you needed more information on the hotel to go to the hotel's website, which I did. It stated that they had shuttle service and parking.

When I called the hotel they stated that they no longer honor priceline for their shuttle and parking, and now charge additional fees for these services. I called priceline for assistance in cancelling these reservations. After failing to get any satisfaction from customer service and their supervisor (both continued to read the same pre-written priceline policy about no cancellations), I was advised to contact priceline by email, which I have done twice.

I went back on their website to check if I had missed something, and mysteriously the hotel I booked is no longer available if you enter shuttle service under amenities. They finally called today and gave me the runaround about their policy again and that they have no obligation to cancel. I have no choice now but to honor the reservations, but I feel they were very misleading and untruthful on their website and consumers need to be aware of their practices.

I made a reservation to a La Quinta motel, located in Lake Charles, TX and was quoted a price by Priceline of $45.00 plus tax. This was suppose to be a savings offer. However, a few days later, a traveling partner called the hotel directly and was quoted a price of $39.00 plus tax. It wasn't a big deal except that Priceline does not offer much in the way of savings or adjustments. They simply state, "It costs more because when you made the reservation, it was guaranteed!"

Big deal! I can make the reservation with the motel direct and it is "guaranteed." What is stated by Priceline and reality is vastly different and slickly worded. When I called Priceline direct, I found that they do not believe in customer service. It was about as bad as I have encountered in past years.

To be short and cut to the chase, this is simply a booking agency I would never use again or would I ever recommend such to someone else. Priceline lives up to it's reputation... of sorry service and hype.

I will graduate from an online college this year and was excited to make my trip plans to my graduation. I made these plans almost six months ahead of time. I just found out that I could graduate much closer to home, so I tried to cancel the flight package knowing that I would have to pay some sort of penalty. The hotel is nonrefundable, the car is nonrefundable and I will have to pay $100-$150 plus any difference in price to change the tickets to another flight if I so desire. So my "penalty" equals the entire package. I will never use Priceline again. I will also contact the hotel and the car rental company to let them know that I will not use them again since they are apparently so inflexible. I am absolutely sure neither of them would have any trouble renting the room and the car considering they now have five months lead time. If I choose not to make the trip, I am out nearly $700. If I do make the trip, I am still out that amount, but also two days of vacation time.

I called to complain about ants in my hotel room. Two customer service agents could not speak or understand English. Where do they get these people? It was impossible to lodge any concerns as the agents had no facility with the English language. Horrible wait time, horrible customer service.

In December 29, 2009 at 10:14 pm, I made a hotel reservation through Hotels By City by mistake, which I cancelled the same day at 10:30 pm, less than 15 minutes. I did call direct the hotel to cancel, and they have it in record. Also, after several attempts to this company by phone to explain the issue, always was an automatic service so I had to cancel it through the Internet. Now they are charging me $25 for processing fee plus one night at the hotel. I called customer service to explain the situation and that everything was done in a period of 15 minutes, but no mercy for the petition saying that that is their policy and nothing can be done. My question is where did the night hotel fee goes if the hotel didn't charge it? That's how this people make money.

I was extremely dissatisfied with Priceline on a number of levels. I originally booked a 2-room reservation for the Holiday Inn Soho in NYC though upon arrival, the clerk said only 1 room was reserved. Of course this made no sense since we were a party of 6 with 2 adults and 4 children. They only had a room with a King bed obviously unable to accommodate our group. They did have 2 Kings available but of course would only honor the Priceline rate for 1 room that was not acceptable. I proceeded to check in to the 1 King and I called Priceline which was of no assistance at all.

A customer service representative advised that I go back on-line and book the additional room which I did however the additional room offered was not at the Holiday Inn but at the Marriott which is 3 miles away, again it is not acceptable. Again, I called Priceline to tell them that their idea had not worked very well, I asked that the room at the Marriott be released and my account not charged. Of course, they refused to cancel the reservation. My next step was to call the Marriott directly who told me that they had no reservation for my party and that it seemed not to have come through. They, too, were not very helpful referring me to contact Priceline which I did, again offering no service or solution for this problem/error.

To summarize, I spent the 1st 2 hours of my trip to NYC, with 4 kids, in tow on the phone trying to fix this mess and to add insult to injury, I am being charged for a room I did not use or do I want. I needed 2 rooms at the same property, not 3 miles apart. I am a single Mom who saved to take my children to NYC for their 1st visit and to see my sister and her children who I do not get to see very often and what I experienced is inexcusable rudeness, unbelievable lack of customer service and total indifference to the situation. Upon my return, I have written to **** twice and I have been told in no uncertain terms that it is not their problem and no refund will be issued to me. When I explained that it was their customer service representative that advised me to obtain the 2nd room for the HI Soho online, their reply was I was just unlucky they guess.

I cannot afford to be ripped off this or any amount of money. I am a single and unemployed Mom trying to raise 2 kids after their Dad lost his job of 25 years and has yet to recover financially or emotionally. Between my sister and I, we have now paid over $1230 for 2 nights in NYC on hotels via Priceline alone. I am a native NY'er and I know NYC is expensive but at $615 each, I could have stayed somewhere better than HI but thanks to Priceline, I overpaid for a crummy hotel and they ruined hours of my vacation. Please be advised that I will be sending a copy of this to every newspaper, TV station and news program that I can find. I will not rest until Priceline has refunded my money and they are shown for who they are and how they treat their customers, that is lousy beyond words!

I was shopping for hotel and car rentals for a trip to Colorado in December 2009. Priceline came up in my websearch. I had never used them and didn't know about the process of bidding for a low price. They just offered a price and I accepted it for the hotel and car rentals. It wasn't but a few hours later after booking with them that I had to cancel those reservations. It was then after searching their website for a number to cancel that I learned that I could not cancel. I was also unable to talk to a customer representative. Their website did not make it clear upfront that any reservations made could not be cancelled! This is unfair to the consumer.

I get an email from Priceline indicating I can get a 4 1/2 star hotel in the area that I want for $65.00 a night. The email said book now. I did. Then the response is "not available". This is bait and switch tactics. I end up booking a hotel for $75.00 a night not even knowing if it is a 3 star hotel. Then I get another advertisement stating I could get a 3 1/2 star hotel for $50.00 a night in the original area that I wanted. I go to book that room, not available is the response. Isn't that bait and switch again?

Of course, you call customer service and they're of no help. Why would you send an advertisement to me indicating I could have hotel for less than the original advertisement after I booked for a higher price and you know it is not going to be available anyway, straight up bait and switch tactics. Consequences are; I will never use Priceline again. I get upset/stressed when I am tricked. Not good for my health. Second, I have to pay more money for a hotel in an area that I really didn't want. But, I did learn a valuable lesson, don't trust Priceline.

I booked with Priceline in April 2009 for a Christmas vacation to Jamaica (airline and hotel). Upon arrival, I was quoted the Hilton's "no advance, no promotion, high season holiday rate per room. The hotel price that I paid through Priceline was $1164.14 MORE than what the same two rooms would have cost me if I had NOT used Priceline and just booked the rooms on my own. Four emails and two phone calls to Priceline were totally ignored. Their supposed "price guarantee" is only good for 24 hours after booking your package. Save yourself money and aggravation, DON'T USE PRICELINE

I booked a motel in Renton, Washington, and bid 40 for the day after Christmas. Marriott hotel accepted the bid, and was charged 53.01 (including the hotel tax). No problem. When I got there, tired after 5 hours of driving, I discovered I had to have a $179 deposit before the hotel would let me have the room! This was NOT on my contract with priceline! The hotel tells me I agreed to abide by any incidental fees that the hotel imposes. As a student, I did not have that much "spare" cash available. My girlfriend and I did not get the room, and after visiting her children, had to turn around and drive 5 hours home. Priceline and Marriott have thus far refused to refund money for a hotel room I was unable to use!

Priceline "upgraded" my into Inlet Tower Hotel in Anchorage, which is supposed to be a 3 star place. They (priceline) misrepresented the quality and amenities of this smelly, dirty, poorly renovated flop house. They advertise on their website that there is a pool, there is not. Nor was there room service, secure parking, or sanitary conditions. I have pictures, lots of them! I would like someone to explain to me what the Priceline's criteria is for a 3 star hotel. Apparently Priceline's 3 star rating does not concur with any known travel guide.

I contacted priceline immediately after they had booked us. I let the representative know about the gross misrepresentation of services and about our disabilities that made staying at that hotel a problem. After more than an hour they said there was nothing they- or I- could do about it. The representative was smug, and was laughing at us. In my experience thus far- no one at priceline really cares whether the room is any good, if the rating really fits, if your disabilities are accomodated, or if their customers are happy.

Pictures don't lie.

Obviously if I requested to be near Boston and the airport being near Saugus would not help me. There was absolutely no assistance given by the customer service they served no purpose what so ever. It was a nightmare never ever ever ever ever use priceline!!!!!!!!!!!!

I wanted to book a nice hotel for my extended family to stay for New Year at Las Vegas. After searching around, I decided to book a hotel through priceline "name your own price". I setup a 4* hotel criteria and priceline ended up with a hotel which costs higher than the hotel itself (this hotel has been rated as 3-1/2* at other reputable web site). I called customer services, no one helped me. I then e-mail and called executive office. Guess what, it is even worse than the customer service desk. Customer service desk agreed to refund me the difference Priceline charged me, but executive office not just not helping me, he refused to refund the difference. Will never book through priceline and also tell friends, family and collegue not to book through priceline.

On 11-13-09 I purchased through priceline a one night stay at the econo lodge hotel in Williams Az. On the way there there was a severe snow storm and a jackknifed truck. I-17 was closed and traffic was backed up for several hours. I called the hotel to let them know we would not be able to make it and the reason why. I ask if my credit card could be reimbursed. The girl i spoke to said her boss Hugo was not in and i would have to call back later in the afternoon.

I also did not get a refund for the ticket i purchased for the polar express. Which was why i booked at the econolodge. So i just lost 131.00 dollars. I feel i was cheated both by priceline and econolodge. So were several other families. I will never do business with priceline or econolodge ever again.

My husband booked a hotel through a "travel website". At the time of booking he did not realize it was Priceline.com. When he booked the room and supplied our credit card an automatic separate $10's was charged on top of the hotel rate to our credit card. Two separate charges to our credit card. It mentioned something about the $10's being a processing fee.

Within two minutes of booking the room he cancelled when he saw the extra charge. We received confirmation of the cancelation through an email (that is when we found out it was Priceline). But per the email we had to cancel the reservation by 12 noon on the same day we made the reservation. We made the reservation at 7:30 pm that night. Now you tell me how we can cancel a reservation by noon when we made the reservation in the evening. We contacted our credit card company within minutes. And sure enought both charges hit our account.

We disputed the charge and now for 4 months we have being going back and forth with our credit company and priceline. All priceline keeps saying is that we agreed to the "terms". Why would we agree to such bogus deceiptful terms. It is impossible to cancel something 7 hours prior to making the reservation. Priceline is very deceiptful in every aspect. Do not trust them. We are going to be out $159. We are going to exhaust all efforts with our credit card company. But we feel they are not supporting us. And I have been with this company for 20+ years. In the end if we have to pay the amount, we are canceling the credit card.

I assumed when you paid for a hotel through priceline that a 3.5 hotel would have certain standards. I stayed in a 3.5 hotel in San Juan and then decided to change to another 3.5 star hotel and this is more like a Motel 6.

I wrote to them to complain and, of course, no response. I had booked through Priceline previously and so has my daughter so paid for 7 days in advance. What a mistake. The hotel was nonchalant about it and said in effect, "too bad" you will not get your money back, not any of it. I will never book through Priceline again, check them out there are more grievous problems than what I have experienced with a rude who cares attitude.

I decided to go on a vacation to Savannah it has been a hard and long year and I decided to purchased the hotel through priceline.com. You know the motto the best price 110% guarantee. Little to my knowledge was I in for a treat. So when I am about to check out the hotel the hotel for some reason was having some difficulties checking me out and needed to see my check card again. I told them no what is the reason for you seeing my checkcard again then they were like ok everything is fine for me to leave. I do not know if it was a miscommunication with priceline and the hotel or whatever.

THen another surprise came when i was charged double for the hotel fee, But that is not the big surprise what priceline charged me and what the hotel charged me were two different prices. Priceline charged me 201.26 for two nights. When I was charged again the hotel charged me 164.94. Priceline told me that is the wholesale price 164.94 that they receive from the hotel. So hmm that is a big profit but thats not the kicker.

If I would have just booked with the hotel it would have been $185. I should have done more research but commercials can be misleading and the 110% guarantee is just a scam. I am very dissatisfied with the service from priceline and feel that I was Jipped. THey are the middlemen who are not willing to stand up to their Business motto. I lost tender due to the falsness of their motto. I did not receive the best price that was stated. I would have gone cheaper going through the hotel myself.

I had booked a hotel online and my client canceled on me last minute. I tried to change the dates for the following weekend (the rates are the same). They refused to do it. When I asked for their corporate headquarters number they refused to give it to and hung up. So now I'm out 226 because they refuse to refund me or change my date.

Just booked a hotel for Disneyland and only did it through priceline as I was enticed to by a discount of $20 offered thru ENTERTAINMENT 2010. Followed through entire booking with NO place to ADD discount. Customer Service are Idiots. They say you must first have a "PROFILE" on record but clearly they give no prompt telling you this while booking. Already contacted Credit Card Company filed a complaint as I tried in GOOD FAITH to work with them but they were simply too inept to help. STAY CLEAR OF PRICELINE.

i booked two rooms in harrisburg from priceline for 93.00 and nite it came to 208.00 with the tax. i was taking my daughter for surgery and we had to stay overnite. when i got back home i discovered i was charged another 175.00 by holidayinn express which was the real price of the room. i contacted holidayinn and they confirmed that they had charged me also for the two days. they took the 175.00 off my credit card. i then called priceline and told them i thought i was getting the cheapest rate and that they charged me 33.00 over it. of course they went through the spiel that the hotel was giving me a deal cause they did not rent enough rooms. and said they would not refund the 33.00. so i just said next time i will call the hotel direct and see what kind of a deal i can get. they did not seem to care.

Back on August 14th, I was searching for a hotel to stay in New York City when I came across Priceline.com: bid for a hotel. Not knowing that every time I search for a hotel and selected one I was being charged; It was after figuring out how it works, I went and checked my e-mail, and it indicated that I booked to separate hotels.

I immediately called Priceline within minutes of

finding out with my Chase Visa credit card company on the phone line they refused to refund me. I also tried to settle for one hotel but they still didn't want to refund me, I even requested to speak their representatives immediate supervisor, but he refused, stating that he could only transfer me to a costumer relations representative.

I called my credit card company and requested for them to not authorize two large transactions, which was pending from Priceline.com. I also cancelled my credit card. When I returned from New York, I received my Visa statement with the charges in the total amount of 1300.00 + and I didn't check into any of those two hotels. I filed a dispute and I was later denied. I, then sent a letter contesting my dispute, yet again I was denied. Priceline.com are pocket thieves.

CLASS ACTION LAWSUIT AGAINST PRICELINE FOR DECEPTIVE PRACTICES WITH HOTEL RESORT FEES: I am a long term customer, using Priceline at least 5 times per year, and 4 times in the last month I booked a $79 room at Treasure Island. I arrived to find out that there is a MANDATORY $20 resort fee. I do not wish to purchase any of these services. The front desk will not give me a key unless I purchase these services.

I complained to Priceline customer services. After getting nowhere with the CSR, I asked for a manager, and go nowhere with Patrick, employee 526 0111. I looked online, and found lots of other consumer complaints. I have been a good Priceline Customer for 2-3 years now, and I will NEVER use their service again. I would NOT complain if the fee had been disclosed up front, or was part of my bid, but this is totally [wrong]...SOMEONE NEEDS TO SUE PRICELINE, AND POSSIBLY THE HOTELS ENFORCING THE FEES!

$20 PER NIGHT ADDED TO A $79 PER NIGHT ROOM. THAT IS A 25% INCREASE, WITH NO DISPUTE RESOLUTION! PRICELINE RESERVATIONS ARE NOT CANCELLABLE.

I went online to find a hotel in either one of two places about 20 miles apart. I saw on the left where they had 'prices from'. I clicked on next and they asked me the dates. When I plugged in the dates one place had $49.99 and another $69.00. This was higher than what the posted 'from' price was so I called Priceline. There call center, by the way, is not in the United States. The guy at priceline told me that in one area the cheapest was $69 and in the other area it was $49.99. Well, I went ahead and called the place that he said was $69 and the hotel confirmed that was their lowest price. I did not take the time to call the second place because I assumed that if one place verified his price he must be telling the truth and the first place that I called was actually my preference. I had to have a hotel in one of the areas so I went online and booked the $49.99.

I get to the hotel and they tell me that they rent rooms for $48.99. I was very upset. I told the woman that I would call priceline and get it straight. I called the next day as I did not even check in until about 7:30 p.m. When I called I was told that I had to call before I checked in or there was no possibility of any reimbursement. So, I am out the difference as $38.99 was cheap and I certainly would not have purchased knowing that I could drive in and get it $11.00 cheaper - that would be just crazy. I hate dealing with customer service out of the United States of America and I will not do so anymore. This company needs to be put out of business. Expedia has been good to me but I wanted to give priceline a chance and I wanted to try and find the cheapest price. So much for that!

I went to Priceline.com in Sept. to get a hotel for a family get together in Washington, DC. I was told by my family that they were getting hotels directly in the Dupont Circle area and that that's where I needed to be. I went to Name Your Own Price and there are blocks you check to designate the area you want to be in. I checked "Dupont Circle". I named my own price. What I got was a hotel in a different area, more than a mile away.

I immediately called Priceline but to no avail. I emailed. The next day I called 10 or more times and threatened to get an attorney and they did refund PART of my money back, but kept $105.00 of MY money. It was their mistake - not mine. They should refund it all. And to top it off, they wouldn't even work with me about letting me use that $105.00 against another room.

They are so crooked. They just take innocent citizens'money. Do not deal with them. Deal directly with the hotel or with Travelocity, Expedia or one of those. Priceline is the crooked company. The economic damage is $105.28. The emotional damage - well I didn't even get to go to the family reunion because of Priceline. All of this upset me so much. I don't have a job and to lose $105.00 is a BIG deal to me. It's been very upsetting.

I think priceline and their travel partners are squeezing customers without any advance notice on additional fees like this. I called priceline, they said they can't do anything.

I reserved a 3 night stay at the Tradewinds for 3 nights, Priceline got me a price of 75.00 a night, but when I checked the motels web-site I found out they charge a extra $25.00 each day for phone calls, which I have my own cell phone, towels,beach and on and on with things everyone else expects to get with the room. They took my money, refuse to reimburse even a penny, was very nasty stateing over and over again that I accepted this room

Why can't something be done with this company. They are a scam. The room was 75.00 and they took 93.21 out of my account. Why can't the consumer affairs put a stop to companies like these especially in these times when the economy is bad and people don't have the money to throw away. I had booked a room for my wife's and our anniversary on Saturday, but now we want be able to go because priceline has my money.

Bait and Switch on Hotel Rating Level of Trump tower in Las Vegas. I love how the Trump did not appear as an option when we were looking at 5 star hotels in Vegas. I have looked at various other sites Hotwire and Expedia and the Trump is listed as a 4-star. We both know what you are up to with the bait and switch. I am going to be blogging along with friends about my experience. If this appeared during our search and we received the Trump and if other companies listed the Trump as a 5 star then I would agree I would need to live with it, but we both know this was dishonest. I will never use your service again and will deter others as well.

I used the "Name Your Own Price" feature after hearing about Priceline from a friend. I already had a refundable hotels.com reservation for my 3-night stay in London for $120/night, but I just wanted somewhere reasonably clean and safe to stay, so I was hoping I could get something cheaper via Priceline. Since I knew Priceline was nonrefundable, nonchangeable, I planned to cancel my hotels.com reservation if I found something cheaper on Priceline. I submitted an $81 bid on Priceline and the website came back with a confirmation page congratulating me on reserving a $179/night hotel.

I called customer service twice, and they kept insisting that I had accepted their counteroffer by signing the contract page. However, I never saw the contract page for $179 (only for $81), and could not find any trace of this supposed page on my browser history. The customer service representatives were no help, only able to repeat that "you initialed this page and it indicated to us that you understand the reservation is non-changeable and non-cancellable." I tried to explain multiple times that I did not authorize the $179 transaction, but the representatives just kept repeating the contract agreement. Since a contract is not valid unless both parties actually agree to it, I believe this is an error or even fraud on the part of Priceline.

Priceline is useless and risky! I have used Priceline in the past and been pleased with them, but not this time.

I used Priceline to purchase a hotel room for 3 nights for my wife and her friend in Las Vegas. Even though it is my understanding that when you pay Priceline, the full price has been paid, the hotel (Trump Hotel) added a $15/day resort fee plus taxes. My wife complained to the hotel but they wouldn't do anything about it.

I called Priceline to complain actually expecting them to do something about this, but they said that during the process of buying the room, I agreed to accept the hotel being able to add fees. Maybe I did, who knows. But even assuming that to be true, Priceline is a complete risk and with that policy makes it completely unusable. You have no idea prior to purchase who the hotel will be, and they can add any fee they want? How does that allow me to name my price? I agreed to a certain amount per day, but Priceline allows the hotel to add any fee they want thereby nullifying the deal I got. What if the hotel wanted to add a $200/day fee? They could do it according to what I supposedly agreed to. That makes their sales slogan "Name Your Own Price" a fraud. False advertizing if you ask me.

Booked a room through Priceline for $96.97. On arrival hotel (Comnfort Suites, Morristown, TN) desk clerk advised that regular rate would have been $65 (+ change), but I had already paid priceline. Contacted priceline the follwing Monday, was advised, "There is no option to refund you the difference." Will never use Priceline again.

On returning from my trip I called Priceline to ask for a partial refund and was told the $109.00 was the wholesale rate to Priceline and the hotel should not have shown me that rate! There would be no refund. Nothing on the hotel sheet said it was a wholesale rate. Priceline appears to be gouging.

I tried to book a hotel in manhattan for an upcoming medical procedure. I did not get accepted because I bid too low. I received an email from priceline stating "try again", so I did, raising my price. Unbeknown to me, priceline had added areas outside of manhattan without my permission, then accepted my offer for a manhattan hotel, instead giving me a long island city hotel with "manhattan view".

I spent almost 2 hours on the phone w/ them, utilizing every valid argument about this. They insisted I had signed a contract and would be held to it, in spite of my having a medical condition requiring me to be close to my doctor in manhattan, my statement that I did not select these additional areas and my further statement that after finding out about pricelines deceptive practices I do not wish to do business with them. I further stated that a contract is not valid if there is no meeting of the minds, and that there is always a certain amount of time (varied by state), during which one can cancel any contract.

I called them immediately upon realizing they were charging me manhattan fees for a non-manhattan motel room and had added these undesirable areas to my search without my knowledge or permission. After spending almost 2 hours refusing to get off the phone, the CSR stated that I could pay a $25 fee and get a refund based on my medical condition, or cancel and resubmit in a different area for the same fee.

I inquired as to why they would keep a sick disabled person on the phone for 2 hours before offering them cancellation, which they only offered after I found info regarding it on the internet. They stated that it was their policy, and would only give a refund after they got a customer like me, who refused to take no for an answer.

I spent the following day throwing up with a migraine due to the stress and exceptionally long time I had to remain on the phone in order to mitigate my damages. I am willing to join any class action lawsuit against priceline, and would very much like to sue them for pain and suffering after they caused my migraine.

I booked a hotel through priceline on 11/9/08 for Howard Johnson express Inn-Dover, N Dupont Hwy, Dover. Delaware from dates 9/26/09 - 9/28/09 for a Nascar race. The price was $639.56, which they took out of my bank the following day.The reason I booked so early was to get a hotel within a mile of the racetrack. I received confirmation on 11/09/08.

On or about 9/18/09 I called priceline & my hotel was confirmed. On 9/26/09 I tried call the hotels phone #, which was on my trip receipt. A recording came on saying all circuits were busy. This continued until 9/24/09 I then called information , thinking I had the wrong #. They didn't have any listings for that Howard Johnsons. I then called Howard Johnson themselves & was told that there wasn't a Howard Johnsons at that address.

I then called priceline & told them I was trying to get in touch with the hotel. Tehy also tried the phone # & got the same results. I told them that I called information & Howard Johnsons themselves & the results of my phone calls. They said they would investigate & get back to me.

I then went online & found a link. It stated "UPDATE (2009) - The old Howard Johnson's is being renovated. It is definately closed and the brand sign has been removed, although the sign about cable TV and in room refrigerators still stands to remind us of its former glory! They have a pool, but it was empty of of 15 June, 2004. "

I then called priceline back & gave them the information. I explained to them that how could they book me a roon where there wasn't even an open hotel anymore. I explained how the week before they had confirmed my hotel room for the nights. They then asked if I wanted to cancel my reservaitions. I asked how could I go to a hotel that wasn't even there. They continued to ask if I wanted to cancel the room. I said "Butof course, being that the hotel isn't even there" I then asked what they were going to do to compensate me being I now had to find another room. They told me they would back to me in 3 business days.

Luckily i found a room , not exactly what I wanted & further away also. I called them today to ask waht were they going to do to compensate me for all the problems they had caused. The first lady said she would try & get me cash rewards, but when she tried she said bing I cancelled the reservations I couldn't get anything. I aske dto speak to someone higher up & was given a man who said his name was Mr. Eddie, employee # ARMO109. He said that I got my money back & that was all that was going to happen. I asked him what if I didn't call ahead & went to the "hotel' which wasn;t there. He told me how lucky I was that I did call ahead & that was the end of it.

I am very disappointed by there attitude & lack of consideration. I booked early so that I could have peace of mind that I had my hotel, my race tickets, etc. It is the only enjoyment I allow myself once a year. I had to scramble around trying to find another hotel, which was not especially to my liking.. It was further away & not a known brand hotel.

Sounds alluring but please beware! I booked a hotel on Priceline through their "Name Your Own Price" feature and requested a hotel on the South Strip. Once my reservation was accepted, I learned that the hotel that accpeted my bid was NOT on the strip (several blocks away) and could not even guarantee me a non-smoking room, which I specified as a requirement. They also added a mandatory resort and internet fee per day. I contacted the Priceline customer service department during which I was yelled at and refused the opportunity to speak with a manager or even a supervisor. I wrote a detailed letter to the VP of Customer Service at Priceline. An admin from the executive department called me and further stated their policy while providing no resolution or addressing the behavior of the customer service representative. I was told that they are not always aware of the distinct proximity of the hotel to their online map. What kind of answer is that? As a business, why are you offering a service based on proximity if you are not always aware of the proximity? This makes no sense to me. Also, as a service to their customers, they should make us aware of additional fees and maybe steer away from business with this hidden practice as the point of booking through Priceline is to receive a discount.

Priceline refuses to refund money.

Booked a hotel with price line and when getting to the hotel found out the hotel stated the booking was cancelled, both price line and the hotel charged me for the same stay. When asked to correct the situation Priceline stated i needed to call the hotel to resolve the situation, so they washed their hands of my problem very very bad business. they have a partnership and should be working together to resolve issues.

I went to their web site to look for a hotel. At the top of the page it clearly stated no cancellation or change fees. Therefore I made a hotel reservation. Later after finding out that I made the reservation at the wrong hotel, I tried to change hotels. This was approximately three hours after making the original reservation. When I tried to make a change, I was told I had to do the day prior. That's hard to do, when I didn't even have a reservation then. I talked to two different customer service representatives to no satisfaction.

I tried to book a hotel online on 8/4/2009 through Priceline.com. My offer was declined according to the website, immediately after "naming my own price." I was on vacation by car and was unable to check my e-mail the next day or two. Come to realize, according to my e-mail (the website said the offer was NOT Accepted) that my offer "had been accepted." I had already made other plans to stay at a different hotel, and never stayed at the Extended Suites Destin.

I called corporate to tell them of my story, they were condescending and mocked my situation. They simply reiterated that their policy states no refunds. I HAD TO WAY OF SEEING MY OFFER WAS ACCEPTED AND WAS NOT LOOKING FOR THAT E-MAIL BECAUSE TO MY KNOWLEDGE, THE OFFER WAS DECLINED AND SHOWED THIS ON MY INTERNET WEB BROWSER. I did not stay at the Extended Suites Destin, I have a receipt from another hotel I stayed at that night, because I knew my offer had NOT been accepted according to the website. According to Priceline.com, since they sent me an e-mail stating my offer had been "accepted" for the room, I "FAILED" to check the status of my room bid. I think this is absolutely unethical and inappropriate that a business can take your money without YOUR KNOWLEDGE. I never knew my offer was accepted AND was unable to check my e-mail! Offer was not accepted online. I NEVER stayed at the room.

Consumer's Desired Resolution:

I want a FULL refund FOR THE ENTIRE AMOUNT OF THE HOTEL and a full written apology from these disregarding and condescending Priceline executives.

Nowhere in the extensive Priceline verbage was this type of charge mentioned. The company is practicing a very shady business. Their practices are very deceitful and there have been many complaints about them.

Speaking with Sherri @ Best Western Hotels Customer Support, she stated that "3rd party booking agents do not inform customers, nor advise customers of possible additional charges."

I used an online agency called hotelguide to book a hotel in Columbia, SC. The Columbia list appeared and I chose Howard Express Inn at $59 a night. I Mapquest the location and the hotel was located in Beaufort, SC approximately 80 miles away from Columbia. I immediately canceled, within 10 minutes from the time I reserved the room and three days later my account was charged $202.82. I emailed hotelguide and after some confusion and two more emails I was penalized $66.94 and was told that Priceline was responsible for the charge. Priceline 1-800 said waite 10 days for my refund. No refund sent an email no response, and BBB no response.

I bid on a 5 star hotel for a recent trip to San Antonio with my family. They claim it could be a 4 or 5 star hotel you receive. We got stuck at the Marriott Plaza which is an old, outdated, smelly hotel, blocks from anything which is in no way even a 4 star hotel. And once they accept your bid, you are out of options. You cannot change or cancel. This is a complete misrepresentation of what we bid on and if you read other reviews of this hotel you will find I am certainly not alone in my opinion. When you bid on a 5 star hotel and end up in a considerably lower one is nothing more than Bait and Switch. I will NEVER use Priceline again.

I reserve a Hotel through PRICELINE Make offer to TORANTO , and got the bid, then I talked to freind of mine Who lives In Hamilton,CA, and he work in Toranto and he warrned me from coming to Toranto, because the City is warrning people not to come in their city because of the GARBAGE Strike,and high risk of a health problems and the spread of Viroses and desease, then I called Priceline, and their answer was, You can't Cancell what so ever...

Then I called the Hotel and they said, It's priceline and not Us, All though I inform them Yhat I have two young children with me,that already have existing allargies and other health issues and did not want them to be exposed to city like Toranto at theis time because of the health scars and the city already warning people not to come in, although price line never warrned their consumers about this Problem, But they stil refused, then I called my Credit Card company and assured me, that the transaction stil posting and once priceline take the Money they will get it back, But they could not get the Money back and Lost $776 DOLLARS, although we tried to cancell a day or two before leaving, and the Hotel had Plenty of time to fill the room with other guest...

I booked a cruise through Priceline.com and one of the bonuses I received was a voucher for a 2 night hotel stay through their "name your own price" process. I received the voucher and went through the "name your own price" process for a hotel room in NYC. I chose only 4 and 3 1/2 star hotels knowing I would not be able to pick the specific hotel, but wanting to make sure it was decent. I also included trip insurance at an additional cost in case an emergency came up and I needed to cancel my trip (I have a child with chronic health conditions so that could be a possibility). My price was accepted by a hotel and after learning what hotel it was I proceeded to go to the hotel's website---Affinia Manhattan.

Immediately, I learned that the hotel allowed pets in the hotel rooms and main lobby areas. I am highly allergic to cats and knew I would not be able to stay at that hotel. I called Priceline's customer service immediately. They told me to call back in the morning because they would have to contact the hotel's reservation department which had already closed. I did call back the next morning and spoke with a customer service representative who told me they would refund all of the money that had been charged to my credit card for the total hotel stay (which was for 3 nights) minus the trip insurance and minus $75 until I provided them with a letter from my doctor stating I had a severe cat allergy and would not be able to stay at that hotel.

I did get the letter from my doctor and faxed it to priceline that same day. When I asked them about getting the bonus voucher back to use again (for my husband who has no allergies), they told me "it had already been used and would not be sent again". This is the point where I became upset with them. The voucher had not been used and was worth at least $150. No one stayed in NYC. The reservation had been cancelled immediately. I have a medical condition which didn't allow me to stay at that hotel and I had trip insurance which gave me the right to cancel the reservation as well. I felt like they were stealing money from me. I also didn't agree with them not refunding the trip insurance, but at least I could live with that.

I asked to speak to a manager of customer service and was told no one would speak on the phone and I should instead write the VP of Customer Affairs online. I did write her and was hoping someone in that capacity would be much more understanding that they were in the wrong here. But to my surprise and disappointment, they gave me the run around-- told me that the voucher link could only be used one time (I asked them to send a new link or something comparable even-- if they couldn't send another voucher), they told me that had been generous in allowing me to cancel -- that's not true-- I had trip insurance, a note from a doctor, and nowhere on their website does it say that you may be given a hotel that allows pets --especially a 4 or 3 1/2 star hotel- or I never would have booked through them in the first place.

I told them that this was unacceptable. The voucher was rightfully mine and they should not be taking it away from me. They basically told me that they would not reinstate the voucher and to expect no further response from them regarding this matter.

Used Priceline because of Border's Perks to book a hotel for the weekend of August 7-9th in NYC for our wedding anniversary. We wanted to be in Soho, so we chose that field plus the 4 star hotel field. The website is very misleading; however, we got a hotel in the financial district, which was NOT where we wanted to be. We called to ask if we could possibly change to the Thompson Hotel in Soho and they said they would refund our money for the Thompson Hotel in the financial district and then when we go on the website to bid again to get the Soho Hotel it would be an additional fee of $25.00, so we agreed and re-bid. They charged us $238.80 to re-bid and now we ended up with another hotel in the financial district. We called again to let them know that once again we were in the financial district and could we please just book 60 Thompson in Soho, which is more money and they said no they couldn't do anything about it. In this economy you would think they would be a little more customer service friendly; especially, when we want to book a more expensive hotel.

I had bid on a hotel in Boston on Priceline.com's website. When I placed my bid I wasn't ask how many beds I needed or size of bed. I needed 2 double beds for my 20 year old son and I. I called the hotel after getting the confirmation and credit card was charged $307.00 and it was only $12 less than if I would have got the room on Expedia or Hotels.com. This wasn't a bargain.

I called the hotel to change from 1 bed to 2 beds in the room. But the hotel couldn't access my reservation since Priceline had made it. I called Priceline and they said they would call the hotel to change it. They then came back on the line to tell me I could get a room with 2 double beds but the price would be $50 additional per night.

I calculated the price and found that it was higher than if I would have just went on another travel website and booked it myself. Now I have to eat the $300 since I refuse to spend the night in a room that only has one bed for me and my son. This is just wrong! I wish I would have came to this website to see all the complaints about Priceline. William Shatner should be ashamed to be affiliated with this company! It cost me $307.00 for a hotel I can't use.

I booked a hotel through priceline.com's "name your own price" feature for a hotel at the Newark International Airport. Instead I ended up with a hotel in a very bad area of downtown Newark. When I contacted Priceline's customer service department I was told that according to them, that hotel is considered part of the Newark Airport and refused to refund or change my reservation.

I contacted the hotel and they told me that they do not consider themselves an airport hotel and would have been happy to refind my money except for the fact the Priceline handled the transaction. I believe the main reason they do not show you the hotel you book until after they get your money is becuase they know in most cases you will not like what you get.

Their excuse is that they showed me a map with a shaded area where any of the hotels might be. The problem was, the entire map they showed was shaded. Nice trick! This is obviously a shell game designed by some very devious business people to lure people in. Shaded Maps? Try shady business prectices.

Don't bid on hotels, their hotel ratings are inconsistent and uses it unfairly on consumers.

I just bidded for a 3.5 star hotel in South Lake Tahoe and ended up getting a hotel that's no where close to the 3.5 star rating.

When compared to priceline.com's other 3.5 star hotels, it not even close in terms of quality. I have stayed at all three of these hotels, and I can tell you that Montbleu is in a different class compared to the other two properties mentioned above.

I have complained to priceline with calls and emails, but they claim their ratings are correct. They seem to evalute hotels based on few key competitors and not based on any of their customers. I seriously doubt that anyone from priceline have been to the hotel that we got! If they did or even ask their customers on the experience they would know.

I bid on a hotel and won it (Microtel) for $61. Priceline added the taxes and fees of $12/night. I later found that the taxes and fees were only $8. So Priceline had a HIDDEN extra fee of $4/night. It turns out that the hotel would have given me a $65 rate if I had called direct so there was NO savings with Priceline AND I had a NON-cancellable reservation. Bad deal...

just gotta vent here for a few minutes...

I booked a hotel through Priceline a few weeks ago, I booked a room with a full size bed so that my girlfriend and I could have a little romantic getaway. Well when we get there we find that our room has two twin size beds and the air conditioner doesn't even work. So it was too hot to even try to stay in the same little cramped bed that only children should ever have to sleep in.

So I call Priceline and I ask them to remedy the situation. They tell me they will get back to me within 5 business days. 8 business days later I write to them again asking what is going on.... they say.... 2 more days and they will have a reply. A few days later I get an email saying I need to call a number to talk to a real person... only when I do the automated system tells me that only people who are on vacation and/or who are about to be are the only ones they are taking calls from. So I write back again asking for a percentage off of the stay. I didn't ask for a full refund just a discount... seems fair to me since I didn't get what I paid 170 dollars for. Its been weeks now that it has gone back and forth and now they send me a letter saying that they only guarantee that you will have walls around you. Nothing inside the hotel, room, ect is actually guaranteed. Basically they didn't even have to have a bed in the room!!!! AWESOME!! Said go complain to the hotel!!

The hotel didn't have the confirmation screen and page that said I was supposed to get a full sized bed in my room, Priceline did.... why bother paying a company to get you what you want if they don't and their only reasoning for not is that they don't have to!!!!???!!!

Don't bother with Priceline!!!! GO SOMEWHERE ELSE!!! there are other sites that will guarantee to work with the hotels to make you happy with your stay if something like this happens where they ***** *** out of what you paid for.

My husband and I used the name-your-bid feature on Priceline.com for hotel reservations for July 1st on June 30, 2009. We read all of the disclaimers, etc. Priceline matched us up with the Hotel Preston in Nashville, TN. We were appauled when we visited the hotel's website. Several featured packages included: sex toys, ****dust, strip pole lessons, and gaycations. There was no way we were taking our young children to a hotel and risk being exposed to this.

When we contacted Priceline, they refused to trade out our hotel (with 24-hr notice, even) or refund our money. When we contacted the hotel, a gentleman there understood why we would be concerned and would have given us our money back if it were up to the hotel, but all money is handled through Priceline. Priceline told us that if we went there and didn't like it that they might have refunded us our money.

I am not going to take three young children (ages 2, 6, 8) into a place like that. We ended up out that money ($84.03) and spending more to book another hotel on our own. We understand that we agreed to take the hotel that priceline books us with, but there is not a single word in the disclaimer that ever suggests something of this nature. If there was a hotel not suitable for children, they should have put that in the fine print. However, they did not, and we are wanting a refund in full. And perhaps, Priceline needs to add that to the fine print in the future.

Very rude and not willing to work with the customer once they had your credit card number. Their name your own price leaves no room to narrow down request and does not list possible fees included in the hotel's requirements. So ultimately the name your own price is not a true rate.

I booked a hotel using "Name your price" method on Priceline.com. On the day of my check in, said they have not received my iternary from Priceline.com so they can't check me in.

After 2 hours later and talking to 2 reps from Customer services before Julio. I was told by Julio that he would call me back once he booked my hotel. He didn't call back after booking the hotel using the same credit card on file. On my 4th call I got Nash from Customer relations on the line. Nash doesn't not show any effort to understand my frustration and keep telling me about the contract. Both rep didn't understand my frustrations not able to check in my hotel and missing dinner plan. Spending 3 hours talking to priceline on my cellphone. I also get charnged twice for one hotel i cannot check in and another charged from a hotel that Julio booked for me. Is this how priceline operates? wasting 3 hours of my time, missing my dinner plan, and charged me twice.

Affinia Hotel is shabby 3 stars at its best, old room and furnitures that have seen better days. FIRST AND LAST TIME I USED PRICELINE TO BOOK HOTEL

Used Priceline for years and was satisfied. I buy cancellation insurance and can't cancel. They WILL NOT honor my request. $105 for one night.

My reservation was for a 3 star hotel which is was. The Holiday Inn in San Diego...problem was the room was barely a 1 1/2 star. What a rip off. After the Priceline "deal" and then parking, I could have stayed at a 2 star, paid full price and been better off. As I've read in other complaints, this is typical. There is no recourse once you hit "accept offer".

I feel like priceline totally scammed me. When I called priceline to complain (and got the run around from several people) and finally got a supervisor on the phone, he proceeded to tell me that he could no longer do anything since we had already completed our check out. Since then, I have been reading many, many complaints about priceline on the internet.

Also they couldn't even pull up my account to see all of the previous trips I've booked to see what rewards I've been entitled to. I also asked to speak to a supervisor because I felt that the person I initially spoke with "Daniel" and he couldn't speak English very well. So I felt that if we could get someone on the phone who speaks good English that he/she would also understand English. But I got a guy named "Andy". Although he spoke English very well, he spoke with a very heavy accent and wasn't getting the concept of my argument with Priceline.

Booked a 3 star hotel for a night thru priceline.com. After reservation is completed, access to comments by priceline customers that have stayed at the hotel is available. Unfortunately for me all the comments were bad. The hotel has a old and a new wing. The rooms in the old wing are dirty, moldy, smelly and in need of repair. The new wing is ok. Priceline customers ONLY get the old wing. Calldc Priceline for help. Explained about the two wings and all the comments about the old wings being in horrible condition. Priceline did nothing. They said "we stand by our rating of three stars" no explanation of complaints vs rating. Priceline said that if we did not want to stay there because of the mold it was our choice, but they would not cancel the reservation. When we explained that the hotel was very willing to move our room to the new wing for a substantial increase in rate a kinda bait and switch Priceline did NOTHING. When I suggested that the hotel likely got a 3 star rating by presenting just the new wing and requested priceline to investigate, Priceline refused.

My brother died of pancreatic cancer on 4/15/09. It was very sudden an dunexpected. He is/was also a career Naval officer and is entitled to being buried at Arlington National Cemetery. I had a chance to see him before he died, but since it was last minute, it was very expensive for us. So, after he died that week and once the family had a date set for his internment at Arlington, I had to book flights and rooms again and was hoping to save some money since we had just laid out a small fortune to get there at the last minute to say good bye to him.

So in late April, I booked 2 rooms in DC for me and my husband and another room for my daughter, for July 26-August 1. My brother is being interred on July 29th. My daughter works for Homeland Security and received a reassignment which does not enable her now to go to see her uncle being buried at Arlington. I called Pricelne to try and get a credit back for the extra room which my daughter will no longer need and they would not work with me at all. I made the reservations under great duress and this is the final straw. My daughter is very upset already that she cannot see her uncle interred with the highest honors accorded a military officer, but she is in service to her country as well and understands that. However, Priceline kept on refusing to help me out.

I told them that honestly, nobody in their right mind would book a trip to Wasington DC in late July if they didn't have to because it is so hot and miserable. My husband and I are still going for the ceremony, but now I will have 2 rooms paid for and only one will be used. Priceline said to call the hotel. The hotel said they couldn't help because Priceline has the money (so they couldn't credit me back) and so, it was out of their hands. I am sure that since nobody will be using that room, that the hotel will rent it out and they will get double the room fees.

I just want credit back for the extra room for a week. The airlines is working with me and I was able to cancel the plane reservation for my daughter, albeit I did have to pay a change fee and they did give me credit and not a refund. All I wanted to do was honor my brother for his service to his country and let my daughter experience her uncle's ceremony.

My nightmare began when I decided to give Priceline a try based on a recommendation from a friend. I went to the Priceline website on Thursday night (5/21/09) and made a $100-per day bid for a room in 3-star hotel in San Francisco over Memorial Day weekend. Within a minute of submitting my bid, I received a message that my bid was accepted by the Holiday Inn Golden Gateway hotel in downtown San Francisco (by the Civic Center).

On the Saturday morning (5/23/2009) on my way into San Francisco, I decided to give Holiday Inn Golden Gateway a call to check on the hotel room configuration (twin sharing or king/queen size bed). I spoke to the hotel representative who informed that my Priceline confirmation number was invalid and that there were no more rooms available. Confused and worried but still confident that Priceline would be able to straighten this confusion, I called the Priceline customer support number. Spoke to customer reservation specialist named Crystal and she called Holiday Inn Golden Gateway to find out the problem. She got back to me, explaining that she did not know why my confirmed reservation was not valid. She also mentioned that the hotel was overbooked and that Priceline can only give me a refund. I told that this was NOT ACCEPTABLE. I had a CONFIRMED reservation (not a tentative, not a maybe but a CONFIRMED reservation). I told Crystal that I expected a call back in an hour for a status update because I was on my way into San Francisco and I needed someone from Priceline to be on top of this.

At 12.15 pm, there was still no word from Crystal or any Priceline representative. I decided to call Priceline again. Spoke to another representative, Layla or Leila. I told her that I needed to talk to Crystal as she was helping me. Layla explained that there no way to transfer the call to Crystal and that she would help me instead. I had go through my issue with Layla again and had to wait while she contacted Holiday Inn Golden Gateway (which had already been done by Crystal). After 20-30 minutes on hold, Layla got back to me giving me the same explanation as Crystal: Priceline does not know what happened to the confirmed reservation, the hotel was overbooked and Priceline can only provide a refund. Again I explained my position: I am IN SAN FRANCISCO, I do not want a refund, I needed a hotel room. I told her that I do not really care where the fault lies but I am holding Priceline responsible because I received a confirmation number from Priceline. Layla said she would call me back.

Later in the afternoon, Layla called me back that she had tried contacting the Holiday Inn Golden Gateways sister hotels and can get me a room for $180. I was fine with that as long as Priceline pays the difference ($80). She told me that I needed to pay $180 for the room and that it was not Pricelines policy to pay for difference in the hotel room charges (even if it was Pricelines mistake in the first place). I drove the point home that my accepted bid was confirmed for $100 which was what I have been charged and was willing to pay. I also mentioned that this mistake was ultimately Pricelines fault and since it was Pricelines responsibility in providing the confirmation, Priceline would need to ensure that I get a 3-star hotel room for $100 (the bid that was accepted by Holiday Inn and confirmed by Priceline). Layla was adamant that there was nothing Priceline can and will do except provide a refund. I told her that I wanted to speak to her supervisor. She refused explaining that I would need to go to the Priceline website and escalate my complaints there. After a few choice words (in the heat of the moment), I accepted the refund under protest. There I was stuck at the Fishermans Wharf in San Francisco at 6.30pm on Memorial Day weekend without a hotel room (despite having a Priceline confirmed reservation at the Holiday Inn Golden Gateway).

I was very lucky to have some good friends in San Jose and drove 40 miles to bunk with them. I wonder what kind of MICKEY MOUSE operation is Priceline running? One that strands their customer in the middle of a foreign city, with a confirmed hotel reservation that is not even fit to be used as toilet paper and utilizing customer support resources from the Philippines who cant even speak English well or slow enough for Priceline customers to understand (though they seemed very good at saying Sorry). Priceline and Holiday Inn were given a chance to go above and beyond to help a customer in need, a customer through no fault of his own was left in a lurch by Priceline and without a room by Holiday Inn BUT BOTH PRICELINE AND HOLIDAY INN FAILED MISERABLY.

I have been wondering if there has been some form of racial profiling from Priceline and Holiday Inn, especially with my Asian last name. How convenient that my confirmed reservation would mysteriously disappear or given away to another guest. I also found it convenient that a more expensive room ($180) would be made available to me while Priceline and Holiday Inn refuse to honor the $100 confirmed reservation. Perhaps the racial profile had Asians at a higher income bracket who could afford more expensive rooms. I sincerely hope not but I shall be looking more into this.

I have emailed the entire Priceline and IHG (parent company that owns Holiday Inn) management team. What I got as a response was another pathentic apology call from Paula (some executive communication resource). Stay clear of Priceline. Rubbish, useless, horrible are key words to decribe this pathetic company.

My family needed reservation for a hotel in Jackson TN for my nephew's upcoming wedding. It was suggested we use Priceline to try and get a good deal on hotel rooms. I entered the infomation asking for a room for 4 adults. After going through the form I submitted it. I guess I should have found out about this place first but I assumed(incorrectly)that I would be given the option of accepting or rejecting the offer. Imagine my suprise when I was notified they had made a reservation for me at a hotel, for 2 nights for 2 adults in the room.

When I called the Customer Service number the woman who answered the phone seem to speak very little English when I explained to her that what I entered was a room for 4 adults she put me on hold and came back 20 minutes later to tell me sorry you still have to stay a this hotel because we don't cancel reservation or refund money. I guess I'm suppose to have my 2 daughters sleep in the car.

When I e-mailed them to explain why I was so upset they sent a reply that had nothing to do with my e-mail. I will never use this company again and will tell everyone I can not to use it. I still do not understand why you are not given the option of refusing or accepting the offer made.

We are a family of 4 including 2 small children planning to go to Disney World on May 23, I placed a bid on a 4 star Hotel on Priceline.com, anticipating that the hotel I'm gonna get is a family friendly hotel since it will be in the Disney World vicinity, unfortunately, I won the Celebration Hotel in Kissimme, FL, I read a review about it, I'm sure the hotel is good but it is not just appropriate for a family with small children. They advertised the hotel as a romantic getaway with lap pool, jacuzzi and golf course. I just thought the Priceline should not include the Celebration Hotel in the category (Disney World Vicinity) as we all know that most of the travellers that choose to stay in the vicinity are families with children. I'm quite disappointed that after calling the Priceline customer service, they were not helpful. I'm forced to take the hotel given to me. And my kids will not enjoy the stay. The customer support is a Call Center somewwhere in Asia as they can't speak good English and was even arguing with me as to what kind of hotel the Celebration Hotel is. It's a totally frustrating, misleading, deceptive transaction from Priceline. Never to do it again!

I was told that the hotel does not give refunds, I then called the hotel(sheraton gateway hotel-atlanta airport and was told they do not collect funds until customer checks in and that priceline keeps funds until you do so, call priceline back.

This happened 3 times.

Damage Resulting = I paid a total of $1,005.55.

I booked a room thru priceline on 5/8/2009 with the W hotel,upon checking in i found that the rates were 50.cheaper than priceline gave, so i called priceline ( which it ws very hard to get someone on the phone) and basically they told me it was nothing they could do, i thought they offered prices that were cheaper than the hotel would charge

Their practices are fraudulent. They claim to offer 40% off the price, the price advertised is $36.50 on a direct booking website for the hotel, priceline offer denied $45.00 per night and accepted $50.00 per night at a low class, not clean hotel... no consumer choices? What kind of business is that? I can tell you, not one that will be around long.

I will loose $513.00 .. on this reservation because it is not near where I am going to be nor will I stay in a hotel where the ratings, are this bad, tomorrow and see if the 3 day cooling off purchase applies to online purchases. Also, Maybe a class action lawsuit to recoup everyone's money for deceptive advertising practices?

I booked a hotel in Montreal through Priceline.com. I have used Priceline several times before, with generally good results. After my bid price was accepted, I was told that my room was for 2 people only. The problem is there are 3 of us (I usually only travel alone, or with my girlfriend--this time, I am taking my daughter along).

There is **NOTHING** on the Priceline 'bid screen' to indicate the 2-person limit. The user is simply asked to bid on the room. Once your credit card information has been taken, they ask you to sign a lengthy disclaimer, and the 2-person clause is buried in the fine print.

I tried to call Priceline, and spoke to a person who did not give his name. I was transferred to a supervisor (Lycan, ID 5260316) who told me in no uncertain terms that I had signed a contract, and it was non-refundable. I asked to speak to his supervisor, and he told me I would have to send an e-mail.

I simply want a refund, and to be able to negotiate with a hotel on my own for a roon for 3 people.

I am fianlly disputing this with my Credit card co.

Booked a hotel reservation through priceline.com. Requirement was minimum 3.5 star, 162.00 daily rate. They accepted my bid and put me a 3 to 3.5 resort who openly offered better package on line directly. Called hotel directly to confirm and called priceline right after that. Hotel was offering for 170.00 room INCLUDING full resort amenities access for free (includes,free internet, gym access, spas,treatment), priceline was only offering the room none of the resort amenities. I called Priceline and after speaking to 2 reprensatives and being called a "jerk" by one of them, as they thought I was on hold, they made no attempt to rectify their pricing. I was rudly treated, and ridiculed for asking a refund. The hotel website clearly stated that their pricing included 100.00 resort fee but Priceline did not want to accomadate, match or refund. Because the resort is barely 3 star resort, and the best pricing available was not honored, I would like to get all my money back.

I used one of Priceline's on-line hotel booking services. When I was repeatedly unable to obtain any confirmation of my request I called the toll free number posted and spoke with a young man with a very thick accent. After some discussion he advised me that the reason I did not receive a response to my booking request was that there were no rooms available. Assuming that was the case, I went no further, not even keeping the notes I made at the time. On the next credit card statement there was a charge of $12.16 from "HBC*Hotel Reservations CT" as well as a charge from the hotel at which I had attempted, and believed failed, to book a room. I called the above 877 number, explained the situation. I was told the matter had to be referred to a supervisor.

The text of that response: "Thank you for contacting us regarding your concerns and feedback with Holiday Inn Falmouth.

"We are writing to let you know we have received your concerns in our Executive Offices. We understand you were unaware that you reservation was accepted, and were charged a non show fee.

"If a reservation succeeds you will be taken to a confirmation page instantly on the website. Additionally you can check the status of a reservation using the link in the upper right hand corner of the website used to make the booking. We do not guarantee that customers will received emails, and are unable to refund your credit card if the hotel charge a no show fee for not using the reservation.

MY RESPONSE:
WEDNESDAY, JULY 16, 2008 8:56 AM

"Ms./Mr. C: Your website DID NOT take me to a confirmation page. I could not access the reservation status. For these reasons I called the telephone number provided on the website. Your employee told me there was not reservation because there was no availability.

"Since I am talking with the hotel in question, my one requirement of you is to reverse the $12.16 charge to the credit card. Please do not make it necessary for me to take further action.

Thank you for your prompt response. However, I found dealing with your customer service to be extremely unsatisfactory. Yesterday I was disconnected one and called back. On each call I spend a great deal of time simply waiting with utter silence on the line. In fact, at least once on the first call I asked if the person was still there. I do not know where you call center is located and don't really care. However on both my initial call when I was trying to resolve the question as to whether or not I had a reservation and again on one of the calls yesterday, I had difficulty understanding the person with whom I was speaking."

My boyfriend and I booked a vacation back in Feb 08 to travel to Cozumel Mexico for June 4,09. In light of the current events with swine flu and the offical alert issued advising no non essential travel to Mexico by the US Department of State and CDC, which expires on July 27th, I contacted Priceline on numerous occasions attempting to switch my reservations to a new location or obtain a refund.

On one of my first phone calls the service rep I spoke with laughed at the situation of the current outbreak. I was informed time and again that there would be multiple penalties to cancel or switch dates. I asked to speak with a supervisor and was told that one would not be available for a very long time. I waited approximately an hour before hanging up.

I contacted Priceline yet again before and after the above alert officially posted. Again no one was willing to help and kept informing me of the same fees. One rep said they needed to transfer me and after waiting for approximately 45 mins I hung up. I was also told while the airline had fees to cancel my hotel was non refundable. I contacted Wyndham hotels myself and was given a case number. I later received a voice mail from Wyndham indicating they are waiving fees but I would still need to go through Priceline who should contact the property.

I called Priceline back with this new information, after being transferred four times the last rep placed me on hold and "called" the hotel. He came back on the phone and told me it was still non refundable.

Basically I was told again that if I wanted anything done I had to contact the airline and hotel seperately myself. I was wondering what the point of Priceline is seeing as I must go through a terrible hassel and still attempt to handle everything myself.

I'm am at a loss for words that during this time the only concern from the companies is that of money and not the safety and well being of their customers. I've been trying to take care of the situation now so I can book another vacation for the same travel dates, the longer I struggle with the company the harder and more expensive it will be to book a new vacation.

My fiance and I were planning to go to Las Vegas on Friday April 24 through April 26 2009. We had spoken with one of our employees regarding websites where we can get good deals for hotels only, we were referred to priceline.com where we can negotiate our own prices.

I went on the website just to see what type of price we would be offered. Per the website it had me to enter my credit card information for a room in the Treasure Island Hotel, not specifying that I would be purchasing the price that I negotiated which was $318. I entered my information and the site went directly to "purchasing". Immediateley after I had noticed that it purchased a 2 night stay in the Treasure Island Hotel, I called priceline immediateley to cancel the request.

The customer service rep that I had spoken to stated that I wasn't able to cancel at all, I explained to the rep what had happened and stated that I did not mean to purchase the request, but still they declined to return my money.

The following days after, both my fiance and I continued to call priceline to have our money returned. We have spoken with Cancelling Specialist and my fiance Rita, had spoken with Jane ID# 5260332 on Friday April 24, 2009 to let her know that we are not able to make the trip at all and to have it cancelled, Jane even verified that I had called the same day that the hotel room was purchased to have it cancelled. Still Jane stated that she couldn't help us and that we cannot get our refund back.

I am a regular, loyal customer of Priceline. I have booked Priceline approximately 13 times in the past year. Tonight, I named my own price for a downtown San Francisco hotel after being offered a $25 bonus as a regular customer. Immediately after my booking, I noticed that my hotel was in the wrong area. It was near the SFO Airport. I e-mailed and called customer service but couldn't get through. I sent two e-mails saying I had booked the wrong area. Then I finally got through to customer service. They kept apologizing that they can't cancel the booking. After 20 minutes, I was put through to customer relations. They said the same thing.

I begged to have my reservation immediately changed as $119 will be a large cost for me to waste. I booked my flights for this trip through Priceline also. I would have been happy to change my reservation to a more expensive hotel in the city, but they would not allow me to pay more either.

When making my booking, I consciously chose areas in downtown San Francisco by seeing the highlighted area, then clicking on it. But somehow, I am told by your staff, that I selected the airport, which is about 11 miles away - off the map. I was told it was listed in alphabetic order, but there were 7 or so areas that were one mile apart with SFO airport in the center (11-13 miles away - strange). I probably would not have seen it on the map, even if I scrolled over it, because it is too far away to even be on the map.

They told me they didn't. But I will NEVER use Priceline again if I lose this money, simply because I will be scared to use the system again. People always make simple mistakes. I am surprised that Priceline has no policy to look after people who use service numerous times.

I tried to book a room in Manhattan (NYC) on 4/16/09. Instead, they booked me into a room out in Queens. I called immediatly & was told there was nothing they could or would do about it. I e-mailed & called customer service (which is a joke) & they actually sent me an e-mail telling me not to contact them again because they weren't even going to respond. I made this reservation over two weeks in advance & I ending up paying for a room in Manhattan (were I stayed) & one in Queens, which I assume was empty. Not that it matters, but I checked the regular room rate for the Queens hotel & it was only $4.00 cheaper.

They took $126 from me under false pretenses and gave nothing in return. (I hope that's all; I haven't recieved my credit card statement yet).

I specified downtown Norfolk for a hotel. The system assigned a hotel 12 miles outside the area they have mapped for downtown Norfolk. I called and spoke with 4 representatives, and offered to fax/email proof of what I specified, which I printed from the website. They refused to listen.

Much time spent cancelling this charge with the credit card company. Wasted hotel space. Lost customer! I would participate in a class action suit. 24-hour cancellation window would be fair.

I booked a hotel room for 4 nights through Priceline.com for one of my VP's. Upon arriving at the hotel in Danville, IL on Sunday 04/12/09, he said the hotel was in complete disrepair, there were no cars on the parking lot and lights on the hotel sign were broken. My VP decided that the hotel did not meet the standards expected and did not check in.

I called the hotel on 04/12 and stated my concern to Joseph, who answered the hotel phone. He said to take it up with Priceline and then hung up on me. I then contacted Customer Service at Priceline and they said the hotel would not give a refund and told me to take it up with the hotel. Both parties have ignored the problem and neither have addressed the fact that the hotel is misleading buyers on their website regarding the quality and Priceline is not doing a very good job of ensuring the hotels they represent meet the ratings standards they set for hotels.

I have sent two requests to Priceline to explain how they rate their hotels and they do not answer that question. I believe since there are two days left, that Priceline could force the hotel to refund the unused days and lower the 'star rating for that hotel. Thank you.

I lost $337.29 on the purchase through Priceline and would like a refund of 50% of the amount paid to Priceline.

I booked a hotel room with priceline.com in reno. when we arrived at the hotel, i was told priceline has booked a smoking room for us and unfortunately the hotel and almost all hotels in reno are sold out because of Spring Break. I replied I am allergic to smke and could not stay in a smoking room. The Hotel manager told me the only option is to wait around hopefully there would be a cnccellation. Exhausted after our 8 hour travel, we waited around. When I called Priceline to see what could be done or if they can find another option, the recording on Priceline's Hotline stated they were closed and to call back tomorrow!

At around midnight i was told by the manager that there were no cancellations but she felt aweful about the issue and upgraded us to a suite instead.When i contacted Priceline the next day, the gentleman said the best I can do is to give you credit for $50. I told him I was insulted. I want yuou to reimburse the entire hotel stay and make sure this doesnt happen again. He told me the only option now is to file a complaint online.

upon return I filed a complaint online and when I didnt hear back after 10 days I cxalled back. This time, I was told: You got an upgrade out of it, why are you calling? He continued: Priceline cannot determine whether you get a smoking room or not. It is up to the hotel. There is no guarranty you get what you asked for! And by the way: they cannot connect to a supervisor!

On March 25, 2009, I used Priceline.com to book 1 night at a 4 Star Hotel in Las Vegas for March 28 - March 29. To my dismay Priceline.com confirmed my reservation at the Westin Casuarina, a 2.5-3.0 Star Hotel at best. Priceline's fees of $16.95 exceeded those of hotels.com and other competitors. Additionally, the Westin Casuarina tried to assess me $16.16 in Hotel Services Fees for using Priceline.com. It is my opinion that Priceline.com does not conduct fair business practices.

Requested room online through Priceline.com in April for August travel. Was not aware that I did not have option to change mind once transaction had occurred online. Transaction was completed online and credit card charged, no option to cancel transaction. Phoned Priceline immediately and attempted to negotiate cancellation with Priceline costumer service agent to no avail. When I asked to speak to a supervisor, I was told told that his supervisor and/or manager were not available to take my complaint (Sat evening, April 4, 2009).

Could not cancel through hotel either. Was told (by hotel agent) that hotel cannot cancel Priceline's reservations once made.

Customer service agent emailed Priceline's standard contract to me. To wit: If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Consumer should be warned of this.

Are there no options for consumer? Are these fair business practices?

Loss of $609.17

After booking my room, I called the hotel to request two double beds. The Benson Hotel A Coast Hotel in Portland Oregon told me it would be an additional $25 a night plus a 12% tax. I immediately called Priceline and was told basically I had two choices, pay the extra or cancel but my credit card would still be charged. They stated their policy accomodates (2) adults. Well, personally I have no desire to sleep with any relative while on vacation.

I explained to Priceline customer service that it does indeed say (2) adults and that I know I needed to contact the hotel directly and that bed choice, smoking/non smoking was based upon availability but NOWHERE does it say that any additional monies may result. The rep told me I was out of luck. I am currently working with my credit card company to dispute these charges as Priceline practices fraudulent and misleading practices.

I am currently out $264.07 which is the amount I have paid to Priceline. The Hotel Benson A Coast Hotel wants to charge me an additional $85 for my request of (2) double beds.

I put a bid in for a hotel using priceline.com. Every search and every comparison I looked at was for Richmond Kentucky. After I placed my bid and agreed to a no cancellation policy it mad a reservtion for Richmond Virgina. I immediately contacted customer service to explain the mistake. They wouldn't have any part of it. They just kept repeating that I agreed to the no cancellation Policy and they said I put in Virgina (no I did not).

They were kind enough to cancel my reservation with just the fee of one night's hotel cost deducted. There is no advantage to taking this kind of risk when making any reservation. You get what they give you PERIOD. No customer service involved. It doesn't matter if your reservation is in a different country (although it does sounds like there customer service agents are from a different country),they say you made the reservation you are stuck with the fees. 10 seconds 1 second, it doesn't matter, Once you push accept they are no longer concerned with you.

PRICELINE CHARGED MY CREDIT CARD WITHOUT MY HAVING THE OPTION TO CHOOSE WHERE I WANTED TO STAY. THERE WAS NO REVIEW PROCESS, THEY SIMPLY 'ASSIGNED' ME A HOTEL AND CHARGED MY CARD, WORST PART BEING, I WASN'T GOING AT ALL, I WAS SHOPPING FOR BETTER RATES! I HAVE BEEN CHARGED FOR A ROOM I WILL NEVER USE! I should have read the many many online complaints before trying this. Where else to complain: Better Business Bureau. THE MORE OF US THAT COMPLAIN, THE BETTER OPPORTUNITY WE HAVE TO GET THEM SHUT DOWN AND STOP RIPPING US OFF

I WAS CHARGED, WITHOUT MY ABILITY TO ACCEPT OR REJECT THEIR FINDINGS, FOR $103.58

They have NO CONSISTENCY IN THEIR STAR RATINGS! I have to admit my first two experiences were good, however all of them subsequently were beyond bad, they were down right terrible! Booking the same star rating I went from a reasonable hotel (in the worst room they could find) to a place that was so bad I had to book another hotel! Mold, smell of death and peeling wall paper is just the start! Not what you would expect from a THREE STAR HOTEL!!!I

fully understand that there may be some compromise for the price you get on their name your own price, but that said there should be consistency n their own star ratings! I logged a complaint with priceline, but no response, big surprise. Side note: all the complaints about injury or illness, there is a traveler's insurance that Priceline offers to cover these incidents so that you could have avoided all of that drama.

Went on line to book a hotel Aug 28th,2008 for 2 nights Aug, 30th and 31st. Looked in the area near LAX-- Many hotels for $99.00 per night. Including Holiday Inn and Marriott. Before booking i deceided to look in the Santa Monica area. Nothing even close to the previous prices but i deceided whenprompted to request a room for $110.00 in the Santa Monica area: there were no takers. i was then offered to expand the area- i accepted-the next thing i knew i was booked at the previuosly looked at $99.00per night Marriott for $110.00.

I got off the site and on the phone to their 800 number. Spoke to a gentleman and his supervisor Eric & Richard. Both of these gentlemen were suprised that their program would book me at a price that was higher than that on their web-site. Both said that the reservation did not show in their system. Eric said that they would refund me $44.00 (double the difference in price) if that had happened. I replied that because the reservation did not take in their system i would prefer to stay at the Holiday Inn down the street and that i would make my own reservations. I did: using the same credit card.

When i got back--Both bills were on the credit card statement. I protested the Priceline charge with Visa. After 2months i received a letter from them saying they notified Priceline. The charge was removed from my bill. Now 6 months later its back. $261.20. Creidt Union Visa peoople in Florida seem to be pro business and anti-individual. When my Credit Union contacts them they send out another form letter. Once they sent me a letter dated Friday the 13th and told me i had 10 days to respond.

Perhaps the company sent the letter out on the 13th-maybe it didn't get sent out till Monday the 16th. (During Februrary winter storms). Mailed from Florida to Yuma i received the letter on the 23rd. i wrote out my response and faxed it to the creitd card office themorning of the 24th. Visa said i responded a day late. The bill is now coming due--i just got told i being laid off because of store closing.

3/22/2009 My husband and I booked a trip with airline, car&hotel accomadations through Priceline.com. We arrived at the airport only to be told we were charged through the airline 30dollars for the both pieces of luggage we brought. We arrived at our hotel only to find that it was roach infested. We called Priceline to discuss these two issues. To our suprise there was no accountablity or customer service.

Priceline told us that we could get a refund through the hotel only if the manager approved it. Being that it was 12:OOAM in the morining there wasnt any manager availible Priceline customer relations explained that we were on our own and if we wanted other accomadations we would be fully responsible. We were told to email Priceline managament with our complaint.

We went to the website to see the rating for the hotel and it was a rating of 7 for a roach infested hotel. As far as the baggage price with the airlines priceline took no accountablity for that issue as well.

While searching for information on hotels I input the required data hoping to display a list of hotels to choose from. I placed a bid of $60 per night thinking the site would display several hotels at this rate, similar to what the flight bid looks like, however as soon as I submitted I was informed that I had confirmed a room for 3 nights at a hotel that I was not at all interested in staying at. I immediately called Priceline and informed them of the error. They told me there were no refunds or returns. I explained as calmly as I could that I was just searching for hotels to compare and I had no intentions of purchasing a room at this hotel. They were not willing to work with me.

I am being charged $207 for hotel rooms that I will never use.

In booking two hotel rooms for the weekend I made reservations with a Priceline.com Representative. In making the reservations I made sure that I understood the cancellation process. I stated and asked her if what I said was correct and she kept saying that is right. I think the problem was that because of her language barriers she could only read off of her script, when I would ask questions she would have to start over again.

I asked, wrote down, and repeated back to the person that I would be able to cancel and get a full refund up until twelve the Friday before checking in. I would not have made the reservation had I known that there was a $25 cancellation fee regardless of when you cancelled. The following day I called to cancel my reservation due to a change in plans. When I called Priceline, the person who took my call, again was someone with a language barrier who informed me that I would be charged a $25 cancellation fee. I stated how I had discussed this with the representative and that I had even written down what she had stated. He also was going off of some script could not help me and just kept stating the same thing over and over.

Finally, after I don't even know how long he got someone who spoke English on the phone. Even though she stated that all she could do was to take my information and send it someone else to review. I informed her that I was very dissatisfied and wanted to speak to someone regarding my concerns. I was told that there was no one that I could speak with and that I would have to go online to make a complaint. I asked how long it would be before someone would contact me. I informed that she had no idea when someone would get back with me and that basically I just had to wait to hear from them. I am very dissatisfied with Priceline.com I feel that their representatives did not provide good customer service; they don't know or understand anything when you attempt to ask questions that are not on their script. I also did not like the fact that when I wanted to cancel my reservation the hotel could not assist me and the Pricelline.com representatives were no help at all. I feel that the representatives of priceline.com did not communicate affectively, and as a consumer I feel that it is a rip off when you employ people that can't understand English and can't discuss and answer questions so that the customer has a clear understanding of the agreement. Clearly the representative that I initially spoke with did not understand me.

I made my hotel reservation for a 3 night stay in Los Angeles, CA using Priceline.com. It was the very next day I found out that the wedding I had planned to attend was suddenly canceled, therefore I did not want or need the hotel stay any longer. Priceline.com refused to cancel and refund my money. I find this unacceptable and very poor customer relations. There must be a law that helps protect consumers from these unfair practices. If there isn't any, there should be.

I'm out $200 and my blood pressure has hit the roof.

My wife and I booked a holiday to Palm Springs for two weeks. I went on Price Line and booked the rental car, the week the we are about to depart my wife was gathering up the travel information and noticed I had book the car for Feb instead of March. I called Price Line and they explained their policy of no exchanges or cancellations, I asked them if they could give me a credit as I still need the car, a definate NO.

For a company that speaks of customer service there certianly is NONE. I then decided to call AVIS the company that the rental was through only to discover that they did not recieve any payment from Prince Line, they don't get paid until the car gets rented. Once again I tried to ask Price Line to reconsider, they of course say they are sorry I'm not happy but NO DEALS.

I understand that it was my error however any company with a hint of customer service would want to help you out especially when they have your $880.00 (Amercian currency) and have supplie you with NOTHING. People have to be aware of this type of company, if they talk the customer service talk they need the back it up with service not lip service.

We are out $880.00 and now have called a car rental copany direct and recieved a slightly better rate, now our car rental will be over $1700.00 for the 2 weeks.