I went on the Orbitz website and was quoted $52 to rent the smallest car that Thrifty rent a car offered for 5 days in Puerto Vallarta. When I went to the agency with my confirmation number and quote, I was told the charge was $141.
Consumer Complaints & Reviews
I bought airline tickets on Orbitz and a box popped up that asked my if I wanted to save $25 from my next purchace. I clicked yes and found myself on a website from reservation rewards asking me to buy savings coupons. I got nervous and backed out. I found out a few months later that a company called Webloyalty was withdrawing $12.00 a month from my credit card. It took me a week and a half to discover that they were linked to "Reservation Rewards" who was linked to Orbitz. It all the sudden made sence. Webloyalty agreed to return the money. I then called Orbitz to find out why they gave access to my credit card info. They insisted that "No" I gave them access by clicking on the Reaservation Rewards Page. I told Orbitz that what they did was wrong and that I will no longer trust them enough with my credit card. I changed my credit card number canceled my account with orbitz.
Anyone who has had this happen to them, It's not your fault. Orbitz should have never allowed it to happen. Orbitz knew very well that the "Get this free" advertizment is a trick and the one that falls for it will be stuck. I have shared this with my friends and family and I am sharing it with you.
Be careful who you give your credit card info to because not every big company out there can be trusted.
am I called to cancel, had to leave a messsge. Cancel everythig, and to call me. I tried all day an through the week to try to reach a person and never did. After many messages and emails: no one has ever called me to this day. They are still after the money. Funny thing is I called the hotel for some help and they told me we checked in stayed nine days. WE NEVER LEFT THE US.
I LIVE ON SOC.SEC. I try to have one trip a year with my sister. I can sleep worrying about it. I don't handle stress well. I can't count the days that I have put letters together to sent to Citicards and Obitz.com.I has filed disputes and fraud; getting nowhere. Thank you for your attention.
for a airport tax. The web site for Orbitz states that all fees and taxes are included in the package. Charging me an extra tax at the end of my visit is not exceptable when I paid up front for all taxes and fees.
I bought an airplane ticket at Orbitz.com and their offering of an extra online discount ends with a monthly membership of who knows what. No discount was received and 3 charges to my credit card.
AMEX claims that transaction was authorized by me! Results: no refund at all, a canceled AMEX and an unsatisfied customer that will never again use Orbitz!
% back or something on my purchase. Sounded good so I clicked it.
a month after the two free months of membership with TLG Great Fun. Who reads the fine print!
Here I am giving Orbitz my business and they trick me into this. I will be emailing Orbitz and letting them know I will never use their service again.
fee being charged. I then rebooked a new flight again with Orbitz, again with the same airlines, between the same cities. I found there was not a credit for the cancellation - they informed me no - just the two different amount charged to my card. I immediately emailed Orbitz and they returned my email saying I had a credit for a future flight with Delta. I emailed back and explained that I already booked that future flight and have traveled on it. I was informed that I had a credit to use within one year - I told them I used it, they informed me I should have called them. Now tonight three weeks after all this began, I called back for an update and was told I have a credit that I can use before next year. I asked if I could expect them to offer any credit to my visa card as they bill is soon due. She said no sir.
to cancel the ticket. When I asked to speak to a supervisor, I waited for over an hour and finally hung up and called back. The customer service rep I got the second time told me that the ticket had been charged to my sister-in-law's credit card and not my friend's card. I still have not been able to talk to a supervisor at Orbitz to straighten this out.
for nothing. I cannot get through to anyone to either fix it or register a complaint.
I attempted to make reservations on Orbitz for a hotel in Wilmington. It appeared to not take my credit card number so I put in another credit card number. It didn't seem to take that either as the number never appeared on the screen. I logged out and made reservations directly with the hotel. Much to my surprise I received an e-mail from Orbitz that my reservations had been made. Now I've been charged $25 to cancel the Orbitz reservations. A little thing but hey! I will never do business again with Orbitz.
I bought a one-way ticket from Canton, Ohio to San Diego and when I hit the purchase button it switched the ticket to a more expensive flight. I contacted costumer service, they canceled that one, set it up correctly for the correct flight and one again it messed up. After more talking they said they got it right, would not charge my credit card for both flights or both service charges.
Checking with my credit card company, Orbitz credited my card the $6.00 service charge from the first ticket but then charged me 2 separate $27.95 service charges for something unknown. Has locked my card for the cost of both tickets and called me on the phone and said that since the ticket sold, the price has gone up and they wanted $39.00 more. I told them no way. They said they sold me the ticket at an agreed upon price. They said "alright".
The ticket was to have been delivered to the passengers address in Akron Ohio. It has not arrived. Orbitz web page shows the ticket being shipped to me in San Diego. The FedEx tracking number on the Orbitz web site is invalid on the FedEx site. This is the 2nd and last time I will ever do business with Orbitz. Both times this same thing has happened. This, the 2nd time, is far worst than the first but it is beyond belief.
Each time they messed up the order, each time they called me and told me the cost had gone up and wanted more money, each time they overcharged my credit card at first. This time it seems they charged me, for many things including some I didn't authorize, and then decided not to ship the tickets because I would not allow them to raise the price after the sale was complete.
Checking with my credit card company, Orbitz credited my card the $6.00 service charge from the first ticket but then charged me 2 separate $27.95 service charges for something unknown. Has locked my card for the cost of both tickets and called me on the phone and said that since the ticket sold, the price has gone up and they wanted $39.00 more. I told them no way. They said they sold me the ticket at an agreed upon price. They said "alright".
The ticket was to have been delivered to the passengers address in Akron Ohio. It has not arrived. Orbitz web page shows the ticket being shipped to me in San Diego. The FedEx tracking number on the Orbitz web site is invalid on the FedEx site. This is the 2nd and last time I will ever do business with Orbitz. Both times this same thing has happened. This, the 2nd time, is far worst than the first but it is beyond belief.
Each time they messed up the order, each time they called me and told me the cost had gone up and wanted more money, each time they overcharged my credit card at first. This time it seems they charged me, for many things including some I didn't authorize, and then decided not to ship the tickets because I would not allow them to raise the price after the sale was complete.
I am physically disabled and moving to Akron Ohio in 2 weeks. This ticket was for a friend that was going to fly out to San Diego and help me to move my belongings and to make the drive from California to Ohio. Now I must make the move on my own. I do not know how this will work but thanks to Orbitz I have no choice now. I can only hope that my credit card is eventually not overcharged as I can not afford to pay for services and tickets that I do not receive.
My credit/debit card was used and not authorized by me. I contacted Orbitz and they have given me a song and a dance. I purchased a ticket for my brother. He didn't use it but called back 2 weeks later and used my mom's credit card to purchase a new ticket. Orbitz just put he charge on my account (which was my checking account). My brother is not an authorized user of my account and there is NO way he had my credit card number. My mother and aunt were in the room when he purchased the second ticket. Orbitz isn't even willing to acknowledge that he called in and used my card.
I bounced a check, had to borrow money from my savings and have spent a lot of time on the phone trying to work this out.
I tried to buy a flight on the website - after pushing the final "purchase" button for the tickets, the site did nothing for several minutes (a DSL connection). So I closed the web browser and when I came back to the site again, I did not know the purchase had gone through. In the meantime, when I tried the same dates the price had gone up so I went to another site (Travelocity.com) and made a new purchase.
When I next checked my email (2 days later) I find out that I now have duplicate airline tickets and if one is to be changed I must pay $100 per ticket (in this case 4 tickets were purchased). I called and they said I could have changed within 24 hours but it was too late. The web site does not offer anything but the nonrefundable type of ticket.
