Orbitz - Airline Reservations

I spent 4 hours trying to book a flight where they charged me 4 times for a flight they did not book. In the meantime, the price went up. I had to go to another site to finally book the ticket. And their Guatemala call center supervisor Julios was so rude to me after all that. No empathy or assistance. Orbitz is the worst! They have gone way down over the years.

Orbitz sucks! I purchased a round trip ticket to Aruba, but had to cancel the trip the day after I booked the flight. I still had three weeks before the flight. I called Orbitz, and canceled the trip via phone. They told me I could not get my money back, but said to call customer service when i want to re-book my trip, to use my credit. After three months, I called Orbitz to use my credit for a new flight, and Orbitz now claims I never canceled the ticket, and I need to write a letter to American, to see if they will re-open the ticket, and allow me to get a credit towards a new flight. This is a lie. I spoke with a supervisor, and she told me the same thing. Now, I have to write a letter to American, when it was Orbitz that I was doing business with, in the fist place? They also say if American allows me to reopen the flight, i will need to pay $100 cancellation as fee, and $100 as re-booking fee. I will never use Orbitz again. The person on the phone was rude, to top it all off.

We had to change our return flights (total 4). When calling for return seating, we were advised Orbitz had cancelled our return flights--the wrong ones! Two of us phone Orbitz in neighboring hotel rooms--got different information from agents. My agent said: "Sorry, no more seats!" (We live in small town, not many flights). The whole experience took much of our time and lots of money just to get home! It was maddening! They lied to us, took up all our leisure time dealing with this. I had to engage American Express late night concierge service as Orbitz wore us out and beat us up royally! Yes, on several occasions, they told us stories that were flat out lies! I don't even have this kind of time, but I'm filing a complaint. This is not a professional company, they have no integrity. There were fees and fees and more fees.

Orbits $250 Bahamas instant promotion code is a scam.

I looked at several places to book online and have accounts with both Orbitz and Expedia. For the trip I was booking to Nassau, Bahamas January 23 - 27 2012, and I was booking it on 12/24/11, Orbitz was offering a $250 Bahamas Instant Promotion Code discount on air/hotel packages. I selected air through Delta and Comfort Inn Suites in Nassau (Paradise Island). The package came to $1472 for my wife and I less the $250 Instant Promotion Code that it said this package qualified for. Upon purchasing, I was prompted to enter the "promotion code" and when I entered each of two codes provided, neither worked. So I called Orbitz customer service right then and told them of the problem I was having with the codes and they said it must be a computer problem and they would look into it and get to me. I told them that since I had purchased the "last two air tickets with Delta" and at a very good price, I didn't have the luxury of waiting till they figured it out. They said they would get back with me and I purchased the package believing they would figure it out and make good on the problem I was experiencing.

Boy, was I wrong. We just got back from the trip and I called customer service today and was escalated a few times finally to a supervisor named James and this supervisor gave me three different stories, all bogus, and was not willing to provide any documentation for his statements. First, he said that "Instant Discount codes were for a future Bahamas trip I need to book and use". Then I argued with him and he said, "Your $250 discount was already taken off your total package". I then proceeded to request a copy of the details showing me $250 taken off my hotel portion or the package and he said he couldn't show it to me but it was there". I called him a liar when he said he couldn't or wouldn't provide the details and third, he told me that "the $250 was taken off when Orbitz and Comfort Inn Suites negotiated a special price between them and the $250 was taken off before I saw the $1472 total price". I told him, "then why do I get a promotion code when I go to pay?"

This supervisor and the culture of everyone I spoke with is incompetent and not only that, willing to insult my intelligence with stories that make no reasonable sense. I asked James if he is willing to have Orbitz lose me as a customer for $250 and he said, "Do what you have to do, we respect that." I told him I hope Orbitz fires him.. He's a liar. He gave me three different stories, and either he is to blame or Orbitz is to blame for creating a culture of lying to the public, first with the deceptive ads and then with customer service that is told to tell the customer whatever they want to get them to go away.

I have rarely been so mad in my whole life. I have been self-employed for more than 25 years and cannot understand how a company can stay in business with these kinds of practices. I welcome a competent Orbitz representative providing proof of the $250 discount given in a line item receipt or giving me the $250 they owe me and compensation for future travel for the hassle and half day wasted with their customer service personnel and my having to file these complaints.

I bought 2 tickets from Orbitz to fly with my wife from Chile to the UK for the 6th of December returning the 14 of February 2012. I had to fly to UK before this date. I had to buy another ticket, also from Orbitz. My wife called Orbitz the 24th of October to ask if I could use the return part of the ticket, because I was not going to use the ticket to UK, as I was already there. They said yes, so, as far as I was concerned, the flight of the 6th of December was cancelled.

Today, I phoned Orbitz to check if our return tickets were okay and they told me that my return ticket was cancelled because nobody let them know that I was not going to fly the 6th of December and I had to buy another ticket. After an hour on the phone with them, they denied that we cancelled the flight and that was the reason that they cancelled the whole ticket as a policy.

I phoned British Airways and they told me that they had registered a call on the 24th of October asking if my ticket could be made one way. They said yes to them, but they did not receive a reply back from Orbitz. This proved that my wife told them and it was their error. Apart of this big mistake they have done others that was related to the money they charge. They charged over 500 pounds too much as a paid for the tickets with Visa Barclaycard , they are looking into this problem.

On 5th January, I bought a flight ticket for round trip to Amsterdam from Seoul at orbitz.com. Yesterday, I called the customer service of Orbitz because I wanted to get a refund of it. First, I asked about their cancellation policy because I didn't think that I would get a refund if it is non-refundable. The agent said that if I cancel my flight, I will get the credit which is same amount of money I paid for, and I can use that credit within one year.

Because of their mistake, I had to lose almost 1,000 dollars and also my flight tickets. However, they kept saying, 'I do apologize ma'am, but we can't still do anything for you. All we can do is just try to negotiate with the airlines on this Monday but we can't give you a guarantee.'

I totally understood what they said but can't still understand why Orbitz doesn't do anything for me, because that company and the agent made a mistake. It was their fault and now they say they can't do anything. In this situation, what can I ask them to do? Should Orbitz and I first have to try to negotiate with the airlines? What if the airlines can't give me back any ticket? Actually, I don't think the airlines have to do something for me in this situation because their policy apparently says that the ticket was non-refundable. However, the agent misunderstood the airlines' policy and told me that I can get it back which turned out to be totally wrong.

That ticket cost me $1,000 and it's really big money since I'm a student. I really have no idea how to react on this situation.

Cheap Tickets is a money trap. The fees that they mention on their website for any cancellation/changes to tickets do not reflect the reality of what they will charge you. To change a flight, they ensured that I could only replace the flight with one hundreds of dollars more than the original. There were flights $100 less to replace the flight, but "those prices are only on the website" is what I was told. So expect to pay hundreds of dollars more in *addition* to their quoted $180 average (really $250 firm) change or cancellation fee.

I am stuck with my ticket because the change fees are artificially inflated by the company and reservation alterations could be a nightmare. It is almost criminal, using the guise of offering cheap tickets, and then having customers pay more than the industry average in any customer service relation. It's borderline fraudulent because this kind of business is not the one that was presented to me.

I wish I could give zero or negative stars. My youngest daughter will be studying abroad in Buenos Aires next semester and the whole family was planning to travel there for a couple of weeks ahead of time. I booked three tickets through Orbitz and on their advice, I booked my daughter's open-ended ticket directly through the airline. I was able to make seat selections and everything and thought it was good. The next day, I got an email from Orbitz saying, "Due to limited availability, the airline was not able to confirm the flights you requested."

I first contacted the airline and I found that the seats were available though not at the price Orbitz promised and then I called Orbitz to see what was going on. They spent the next hour passing me from one person to the next, it was 6 in all before I hung up, with me having to repeat my explanation to each one. At one point, they told me that the flight I wanted had been cancelled by the airline but they would not say which leg but just the flight'. It is totally bogus! I believe that the bottom line was a bait and switch. They offer tickets at one price online and then up the price on the next go around.

While in the US, I called Orbitz and Alitalia multiple times to sort out the issue. Orbitz assured me that we could use the original ticket, and Alitalia told me that there was a problem with the way the ticket was coded.

On the morning of August 29th, before I went to the airport, I was again assured by an Orbitz representative that they contacted Alitalia, and that we could use the "infant-in-seat" ticket that we purchased for my son. When I arrived at the airport, Alitalia again refused to let me use the ticket for my son. After all of the assurances from Orbitz, I assumed this was an Alitalia miscommunication, so I called Orbitz from my international cell phone to sort it out. To my surprise, after waiting on the phone for over an hour, the Orbitz representative confirmed that I could not use the ticket that I had originally purchased for my son, and we needed again to purchase a last minute "infant-in-lap" ticket so we could board the flight.

After the trip, I contacted Alitalia for a refund of the "infant-in-seat" ticket that we could not use. Orbitz gave me a refund of the ticket minus $150 cancellation fee. I accepted the refund, but I told them that I expected a full refund of the ticket that Alitalia would not let us use, and in addition payment for the costs of the last minute "infant-in-lap" (approx $400) tickets and the cost of the phone call from my cell phone (approx $200). They told me that they would check if there was more they could do. They replied to me that the most they could give me was a refund of the $150 from the original ticket. We could not actually use the ticket that we purchased through Orbitz. I lost approximately $500, and wasted a lot of time talking to Orbitz, and getting incorrect information.

In July, my husband & I purchased 2 tickets from Austin to Bozeman, Montana for the holidays. Our round-trip flights cost $915 in total, just over $450 per person. On 11/29, my family asked me to re-forward the flight arrangements which I had not looked at since August, the last time I was emailed a flight change notification. When I logged into Orbitz to retrieve the itinerary and clicked on my "Bozeman Trip", the details revealed that there were no connecting flights from Denver to Bozeman on the outbound trip, though the return trip was still intact. I looked back at all the emails I had from Orbitz, all of which had the correct connecting flights. When I clicked "back" on the website, before my eyes the "Bozeman Trip" became the "Denver Trip".

I called customer service and was told that US Airways had canceled my flight and we needed to seek alternate travel arrangements which Orbitz attempted to help me secure. The rep repeatedly stated that they would offer a refund and I continually replied that we were adamant about continuing our holiday plans. We still had most of our trip intact and were optimistic that we should be able to work it out. In the worst case, we need to spend a night in Denver and take a flight to Bozeman the next day.

After an hour and a half on the phone, the rep finally told me that the problem was US Airways flights were very full and given that the issue with my itinerary was US Airways, we were needing to work with them. However, he was seeing numerous flights through other carriers at 'much cheaper' rates than what we had paid. The best option he said was to cancel the itinerary and rebook through another airline and this was actually going to save me money compared to my original ticket. So I agreed and we canceled the flights. Immediately after canceling the phone was disconnected.

When I called back, now with no flights 2 weeks from our travel dates, the agent noted that tickets were currently at about $850 per person compared to $915 for 2 tickets we had paid. The agent either blatantly lied to get me to agree to cancel or mistakenly compared the per ticket price to the total price. Either way, the agent misrepresented the prices.

To make a very, very long story short, after 8 hours on the phone collectively with at least a dozen reps in America, 4 "supervisors" in the Philippines and 1 "manager", Orbitz's position is that this is the airline's fault and since I allowed him to cancel, they are not responsible to provide any recourse for us. They offered $100 towards future travel and that is it.

The customer service was abysmal. Each of the supervisors stated that they would call me back since they were working with the airline to reach a resolution and this is time consuming. Not one of them ever called me back. They also each gave me their name and said I could ask for them once I had been transferred to the supervisor department. I tried this numerous times and was consistently told that they can't track people down. The people in the US were apologetic and friendly, but have absolutely no authority or ability to help and the "supervisors" in the Philippines were hostile, unapologetic and robotic.

It cost my family $2300, an incremental $1400 from the price we had originally paid six months ago. In addition, I spent an entire day dealing with these people, a lost day of work which I have to make up for on the weekend. Now, looking for places to voice my complaint (because I have received no responses from the emails I sent to Orbitz customer service) I see countless experiences like this and worse. I am in complete shock that a company can treat people this way and I don't understand how it is acceptable.

My name is Ja Yeon **. I am writing to express my severe displeasure with your company and your recent service. My friend and I bought a joint plane ticket from your website on Nov. 1st from the US to Korea. There was no confirmation received of our purchase for several days, even when I checked my e-mail. Upon checking my bank account, I noticed on the transaction list that the money was removed. A few hours later, the ticket fees were mysteriously returned. I checked my e-mail again and still saw no confirmation or mention of this incident. We waited over 24 hours after attempting to purchase the original ticket before deciding that it must not have worked.

At that point, the evening of Nov. 2nd, we used your website to book the same flight a second time, hoping for confirmation and success. But still, days later, we still had not received confirmation. The money remained in our account without any pending notices. On Nov. 4th, the tickets' entire purchase price was removed once more. The following Monday, Nov. 7th, it was removed again. Apparently, though no confirmation of purchase was given, both transactions were successful. We ended up with a duplicate plane ticket and our bank account being overdrafted. This duplication was due to the faulty confirmation process of your company, and through no fault of our own. It has been a two-week process of waiting and run-arounds from both Orbitz and Singapore Airlines in order to get a simple refund.

The refund was finally confirmed after many hours lost. But this does not compensate for the $200 overdraft fee incurred by our bank account for an error you made. We request an apology and an immediate refund of this $200 to pay the overdraft fee to our bank, since it was a penalty incurred because of your company. I realize I am a single consumer, but I was a consumer that, until now, had faith in your company. Instead, I have received nothing but frustration and run-arounds for the time and energy I've put into trying to right a mistake made by you. I request the apology and $200 refund for the bank's overdraft fee be sent to me in haste, so we can put this incident behind us and I may be able to regain some confidence in your organization.

My wife and I booked through Orbitz for a flight from LAX-Toronto-Paris. We booked this early this year (2011) for our honeymoon on 10/16/11 departure. Our flight departure time was supposed to be 11:30 AM on 10/16, so we arrived to LAX by 8:30 AM to check in. When we tried checking in, we were not able to. The Air Canada counter representative said that we already missed our flight. We were changed to the 8:00 AM flight that morning. We were very confused. Just that morning, we still got an Orbitz alert email telling us that our 11:30 AM flight was delayed to 12:30 PM. In addition, the night before, I logged into Orbtiz to print out our itinerary and there was no notice that there were any changes.

I wanted to talk to the manager, so I can get a better answer, but got the same answer but with more attitude from the manager. In fact, she got in a heated argument with the Air Canada counter representative as well. I stated that hypothetically, even if did receive this email of change back in 10/7, it was old news because the website itinerary plan I printed out the night before and the email alert I received just that morning stated otherwise. The latest information should be the greatest. During this discussion, she said she would send me the updated schedule, which obviously was too late.

Not admitting that they were at fault, the manager (Dana) said that she can book us on another Air Canada flight for tomorrow at 8:00 AM with a $250 change fee charge. Not only was it Orbtiz's fault for mishandling the schedule change, but they also had a bad attitude and then they wanted to charge me more money for their error. I had hard evidence of this mistake, which was that print out itinerary and the email alert, which I forwarded to her, and she still didn't think it was their mistake.

On 10-4-11, I purchased airline and hotel arrangements through Orbitz. I had plenty of available credit on my card, but it was declined.

I called my credit card company and was told Aer Lingus posted a charge of $1663.00 to my account. I called Orbitz back and was told there was no record of my booking through them and I must have booked through Aer Lingus. I explained I booked through Orbitz, not Aer Lingus, as I've never been on Aer Lingus's website ever. Orbitz said as far as they were concerned, the matter was settled and I would have to take this up with Aer Lingus.

I called the airline and they said there was no tickets issued. I asked if no tickets were issued, why was my card charged. They said I would have to take the matter up with Orbitz.

I called my credit card company back again and was told as far as they were concerned, I booked tickets with Aer Lingus. I now am forced to dispute the charge with my credit card company as Aer Lingus refuses to help and Orbitz couldn't care less about the mess they've created.

$1663.00 was charged on my credit card, but no hotel or airline tickets and no confirmation from Aer Lingus or Orbitz.

I called Orbitz to ask a question about booking a flight and hotel. The guy said that he could help. I said that I wanted to book a hotel the night before the flight because we live so far from the airport. He booked the hotel, then tells me that he can't include the flight unless the hotel is at the arrival location. I said cancel it then, he said that he couldn't and transferred me. I was on hold for 22 minutes, then cutoff.

When I called later to cancel, they said that they would call the hotel and see if they would cancel. When they got back on the phone, they said that they would not cancel because it was a nonrefundable rate. I told them that I stay there all the time and would call myself. They said, "Okay, if they will cancel, call us back." I called the Days Inn and they were wonderful, no problem to cancel. They also recommended not going through these third parties.

When I called Orbitz back, they said no, they cannot refund. I said that I wanted to talk to a supervisor. They transferred me and I sat on hold for another 11 minutes. I talked to a girl for a minute, then I was transferred and on hold for another eight minutes. They leave people on hold to wear them down so they don't cancel.

When I called and pushed the button like I was going to make a reservation, I got through right away. I tried to get through to cancel and the same thing happened--long hold time. They lied that the hotel would not cancel. They are very unethical.

Last year, we bought three airlines tickets. We did not receive a confirmation so we bought them again a few minutes later. As a result, they were duplicated. When we called and explained, they said that they would not refund. And when we objected to American Express, they threatened to report it to our credit bureau. It was very obvious that it was a duplication--same names, same flights, same times and same destinations, made within minutes of each other.

This company pulled a reverse bait and switch on me. They use false and misleading advertising. Orbitz uses a "4 seats left" icon to mislead customers, along with their price assurance guarantee. After purchasing tickets for a trip for $2900, that said 4 seats left, I figured I would miss out. On the trip, after 2 weeks, I checked the same package and same flight. It was $500.00 dollars cheaper. I called about their price assurance guarantee. They told me it's not on packages. When I tried to cancel, they told me I could. However, the hotel is non-nonrefundable, and the airline will issue a voucher only. I didn't get any special deal that is a one-time only deal! So, why not give me my money back? And where are my consumer rights? The icon misled me! There were more than 4 seats left! They used false advertising because the lower price package doesn't have that icon. They offer the same flight number also.

I made a reservation through CheapTickets. It was booked through parent Orbitz to fly from NYC to San Juan, PR to bury my aunt. The trip was booked for Friday, Aug-26-11, JetBlue #715, leaving at 7:05 am. It was to return the next day, Aug-27-11, JetBlue #716, leaving at 2:44 pm. A one night stay at a local hotel was part of this package. Orbitz package record locator is **.

Hurricane Irene flooded the graveyard in Old San Juan. Thus, the funeral was postponed. Furthermore, Irene's presence in the NYC area on Saturday, Aug-27-11, made it likely that all incoming flights would be cancelled. Accordingly, I called Orbitz on Thursday afternoon, Aug-25-11, to cancel the package. The agent I spoke to (I don't have his name) cancelled the hotel reservation. The agent recommended I wait until 6 am the next day to see if JetBlue cancelled the flight, and I would get a full refund. I was not told to call JetBlue and cancel lest I lose the entire fare. On Friday, I rang Orbitz at 5:30 am. By 6:45 am, I was still on hold. I hung up. I was unable to wait any longer.

Today, Aug-29-11, I rang Orbitz about the flight. Half an hour later, Caleb answered. 90 minutes later, he got back to me stating that JetBlue marked me as a 'no show' and my entire fare would be forfeited. I should have notified them of my intention not to fly. I told Caleb that my dealings were with Orbitz, not JetBlue. I did inform Orbitz of my intention not to fly (hence the hotel cancellation). And at no time was I told to contact JetBlue of that my entire fare was at risk. If that were the case, and explained to me, I would have cancelled everything, as I initially intended, on Thursday. In short, Orbitz has provided abysmal service: inordinate wait times and wrong advice. Lastly, JetBlue sent me a voice message stating that flight #716 (PR to NYC) was cancelled! I strongly feel I'm entitled to a full refund of $433.

I was booking a flight for my nephew on 8-12-11 with Orbitz. When I was booking the flight, the site kept giving me error messages. So I closed the site and rebooked the flight.

I did not know that 2 flights were booked. When I contacted Orbitz to request a refund, I was told they would not issue a refund or put the funds back in my account. I was also told that I could send $150 to US Airlines for a refund processing fee.

I could not get anyone to understand that I wanted my dollar funds returned.

I paid for a flight through Orbitz on Dec. 2010 for four of us from Fort Lauderdale to Atlanta to Seattle. Everything was fine with the itinerary until I checked tonight. They have us flying from Fort Lauderdale to Atlanta, to Raleigh, NC and back to Atlanta. I called and was on hold for over an hour. I went online and chatted at the same time, but to no avail. I even asked for a supervisor and was told that I could cancel and get new tickets. What? These are non-refundable tickets and they have the wrong flight information because I checked the flight number on Alaska airlines, and it does IN FACT fly from Atlanta to Seattle. Finally, I heard a voice on phone and it was a Delta employee. He confirmed the Seattle flight and assigned all four of us seats BUT now, 6 hours later, I saw on Orbitz that it still was screwed up. I will never, ever book with Orbitz again. I will just deal directly with the airlines.

Book with Orbitz at your own risk; they will change your confirmed reservations at the last minute--it happened to me! The true story is, and I defy Orbitz to challenge the facts,I had booked an airline, hotel and rental car package through Orbitz several weeks in advance, and received an itinerary. A few days prior to my flight, the itinerary was changed to the next day. I could not fly out the next day; I would miss my only child's wedding (which is exactly what happened)! To add insult to injury, Orbitz refused to assist me in obtaining even a partial refund, or getting the flight rescheduled, so I could at least visit the happy couple after the honeymoon. Sorry, tough luck, thanks for your money, and thank you for booking through Orbitz!

Trying to book a flight from Tampa to Cancun and they advertised a roundtrip for $213 and you had less than 2 days to complete your booking at that price. When you get to the end of booking, the price "goes up" by $111 per ticket making it higher than if you went to Spirit directly and booked it yourself. What a "HOOK & REEL" that was to see. After calling directly and moving up the chain from "Darwin" to finally "Rhianna", they kept telling me they would book it directly only to at the end tell me they had to charge me an additional $111 because of Spirit upping the fare. Really?? Well here it is 3 hours after my initial attempt to book and they are still advertising the price of $213 but still won't honor it. Shame on them and shame on me if I ever go back to Orbitz to book ANYTHING!

I flew out of Sky Harbor. It was hot and the A/C did not work. It was a 2-hour flight in a sardine can, with no air moving around. It was very miserable; and I don't think you would have put up with that, if you would have been on the flight. Everyone on the flight was complaining, though they passed water around, 45 minutes into the flight. I think I deserve an 'I'm sorry', or a one-way refund or something since I spent lots of money with you all, flying to San Diego a lot, and to Los Angeles. I sent 2 other e-mails and haven't heard anything.

What a way to do business! They never take care of customers and don't fix planes when things break. Maybe I will get a call or e-mail this time. If not, I will start booking on Southwest; because at least, if they have problems, they send e-mails saying they're sorry, and refund 200 during the next flight. I bought this on Orbitz. I will send this to Orbitz so they can see how you take care of customers. I talked to Kelly at US Airways today and she is a lying **. I took flight 2835 going to Austin -- no A/C (this is the flight I'm having a problem with); and she said I opted to take the flight. She is lying. I checked in early at Austin to come home, and the lady at the ticket counter said, 'wow', that I was really early and asked if I would like to take an earlier flight. And so I said 'okay'. Now, they're going to hold me on that. That's **. Yes, I would talk to an attorney about this, for an airline to treat customers this way is **. So I said my piece, and I will start flying Southwest again; and stay away from US Airways. I'll tell all my friends so they, too will use Southwest.

For an upcoming trip to Los Angeles, I found a decent offer on Orbitz, a return flight in United First Class sold as a Continental code share for $2,800. I booked the flight, checked the seat map, selected 1A, and was happy. A few days later, I double checked departure times and found, to my great surprise, the reservation downgraded to business class. Now, $2,800 for business class is no deal at all.

I called Orbitz and asked for what seemed to me a no brainer and that the bait and switch be rectified - either offer me the product you sold me or refund the transaction. It took three and half hours of meandering discussions until I got a supervisor to offer a refund, "pending approval by management". It's now three weeks later and I am still waiting for the "pending approval". My suggestion is always book directly though the airline's website. At least you know what you are getting, and avoid Orbitz like the plague. They commit fraud and don't take responsibility for anything.

I booked a nonstop flight for myself, my wife, daughter, and son online on 9 Jan 11. And my mother paid for it (she has a United Kingdom credit card that she used and she currently lives in the UK). The amount that was stated on the website and on the receipt I received (including taxes and paper ticket processing fee for my son's ticket) was $3,251.85. However, when American Express (my mom's credit card) authorized the amount, they said that it was $4,987! We were informed that this was charged directly by the airline (Delta).

When my father and I questioned Orbitz about this, they denied that this was charged--they kept insisting that the charge was what they stated. We had them call American Express in the UK and they confirmed the higher amount, which Orbitz said they accepted. But then, they called Delta, who also denied that they had charged $4,987!

We spent over two hours and 30 minutes on the phone with Orbitz and spoke with a supervisor in the end (Lauren). However, she would not agree that we were charged the higher amount even though Orbitz had been told by Amex! Orbitz told us that this extra amount ($1,735.15) was a pending amount that would drop off within 24-48 hours. But Amex confirmed that they authorized the entire amount of money and there was only one transaction and authorization code--this was never mentioned anywhere on their website.

In the meantime, my mom's credit card went over the limit because of this additional charge. In the end, we had no choice but to report this as a fraudulent transaction to Amex!

On 11/09 I booked a business trip I ultimately did not have to take. In July I tried to book a different trip but was told I had to book the same itinerary. I gave up and forgot about until last week. I called and was put on hold and disconnected. Today, I did manage to get through but was told that since it's been over a year I have nothing. $910.80 is gone. Please help if you can. Orbitz is good at taking money but makes it very difficult to get any back or modify plans. I've spent at least 3 hrs on hold trying to deal with this. Thank you.

I had booked a flight and hotel through this website. I paid $2272.48 for the package. When I arrived late at night to China, the hotel that I had booked was closed; it was under construction. So I had to go look for another hotel at night, and no one spoke English. I had to spend more money in taxis until I found a cheaper hotel to spend the night.

I called Orbitz to complain about the problem, and all they said was that they had to investigate and couldn't do anything. Afterwards, all they said was that they were sorry for the inconvenience, but they can only give me a $25 voucher and only $127.40 was credited to my credit card. I spent over $400 in taxi and hotel. I would like to know what can be done. If you can please contact me through email or the phone number I provided. Thank you.

Our vacation was horrible!!!! It was a total nightmare!!! No one spoke English and was able to help us to look for a hotel. Orbitz never told me before booking the hotel that it was under construction, even when I had called a week prior to traveling to double check if everything was OK. They had confirmed all was well.

Three of my daughters decided to attend the service as well as two sons. Not everyone was from IN but I allowed them to arrange flights from IN where 3 lived and one son from IL. Another son from CA made his own arrangements.

The three daughters were confronted with varying costs via Orbitz, a name I was not familiar with. One cost $494.00, another $699.90 and the third $884.90 plus tax for economy status. The son from IL had a ticket from IL costing $777.20 plus tax. I heard them saying prices were going up but thought the costs were to be cheap as advertized.

I was flabbergasted when I received the bill for almost $2900 and all economy seating. The 3 daughters were the same plane flights within minutes of booking. I contacted Orbiz about the varying costs. Orbitz said that because it was a heavily traveled holiday season, lower costs were no longer available. My daughters were able to get on, all the same plane flights within minutes of booking.

I have been seething for a year now and can say with justification that Cheap Orbitz tickets are no bargains.

My girlfriend and I made holiday plans to go and see her family in Maine, then to my family in New York. We both work on a daily bases with computers, so we are far from being computer illiterates. We booked our flights with JetBlue online, no problems. We booked our rental car and hotel online, no problem. We booked our return tickets online through Orbitz, and that was a big mistake!

We booked through JetBlue going from Florida to Boston on December 23rd. Then we found good fares on Orbitz going from Long Island, New York to Florida on December 30th, so we set it all up! We had our holiday in Maine; drove to New York on December 27th, in a blizzard, and we enjoyed our time there. We went to the airport on December 30th; we turned in the rental car, and went to our counter to get our tickets home. At this time, the agent at US Airways informed us that our tickets were for November 30th, and that we were a no show, so the tickets were no longer valid!

So, we contacted Orbitz. It took an hour to get a live person, who knows nothing about the company they work for (no surprise). We were transferred to the manager's line, 43 minutes later. We explained to him that we know we booked for Thursday of December 30th. We asked why they booked us for Tuesday of November 30th. He said that their computers don't make mistakes, and that we where a no show. So, once again I explained to him the issueslowly. Then I asked him what they can do to help because it was not right. I paid for my tickets, now I have no tickets to get home! He told us, "Yes, you have no tickets; book new ones, or be stuck in New York airport!"

I hung up on him. I went to the US Airways counter; they were nice and understanding. I asked how much are two tickets to Florida, and they told me $1000 each. Well, that's not going to happen. I asked for the manager on duty; she come over, and I explained our problem. She and the ticket agent said it was not the first time Orbitz has done it! Good luck to trying to get anywhere with them. Well, they hit that nail on the head. US Airways worked hard and fairly to get us home! They did, for the next evening, waved ticket fees--$440 for two.

Just because Orbitz is a world known company, they have no right hurting or even putting the consumer out! Maybe $1000 is nothing to them, but to most of us it is months of savings. I'm tired of seeing companies like Orbitz get away with things like this. No wonder the guy can fly around in a hover craft giving money away, they steal it from us! I will fight them, and I will win!

I booked flights for myself, my daughter and my niece to Mexico in October. At that time, the return flight was 1/2 empty, with plenty of seats. I chose my seats. When I logged back in to check my flight, my seats were missing, I requested them again. This happened at least 6 times, so I contacted Orbitz. I was told there was nothing that they could do because it was a code share flight. I continued to try to get my seats, while watching the flight fill up. Others were clearly able to get confirmed seats.

Why wasn't I? Now, there are no seats open on the flight and I may be stuck in Mexico as the flight is on a holiday (January 1). If we do not return home that night, my niece will miss her flight to return home and I will be on the hook for an additional ticket! Not to mention the children will now most likely be seated next to strangers if we actually get on the flight.

Two months ago, I booked my ticket home through Orbitz.com. They charged me $1,172 on my credit card. Today, my mom called and told me that American Airlines has charged $540 two times on my credit card. I called American Airlines and they suggested me to call Orbitz because I booked my ticket through them. I then called them and demanded an explanation. The lady told me that they have only changed me $1,172 on my credit card. So after a heated discussion with the lady (I get a bit agitated over these issues; I can't stand injustice), I told her to send me an email that they have only charged me $1,172. I will forward that email to the bank and hopefully, that will resolve the case. I don't think I'm using Orbitz anymore after this experience even though sometimes, the tickets are cheaper there.

Orbitz is unable to actually book seats on flights, only request them. Since they make no indication of this, nor do they tell you that you have to go to the carrier's site to actually make a seat reservation, nor email you to let you know that, indeed, your seat request was denied. I would consider this an incredibly poor business practice. Not to mention false advertising, considering what appears as available seating on the Orbitz site is in fact not what is available on the plane. Why would anyone ever use Orbitz to book a flight when all that Orbitz is able to confirm is that they'll take your email address and your credit card number and leave you to figure out your own booking issues with the airline that has no ability to help you because you book through Orbitz?

I told them that "trip cancellation" is a named trip peril in their policy and that there is no specific situations under the title "trip cancellations," so obviously I am covered and they have to pay. It is now apparent that this a scam utilizing ambiguous terms both in their policy and correspondence.

Orbitz and Access America scammed me out of $336.84. I feel that many other unsuspecting customers have been stolen from in a likewise manner by this company and perhaps if they come forward, we can start a class action lawsuit with the guidance of the proper attorney(s).

I bought a ticket online from Orbitz.com departing from Jakarta (Indonesia) with final destination of Toronto (Canada). Since there were no direct flight between Indonesia-Canada, then I chose a flight plan that had me to transit twice in China. Just before midnight, I went to the airport to check in but they asked for my Chinese visa. I wasn't aware that I needed a visa to transit in China. Turned out Xiamen is a domestic airport so it wasn't a connecting flight but was a stopover.

Unfortunately visa on arrival was not possible either, Air China has confirmed that. The only option was to re-route my flight directly to Beijing but since my ticket was under Air Canada, so Air China couldn't do anything about it. I went back home, confused about what should I do next and whether my ticket is still valid or not. It was 2 o'clock in the morning when I arrived home, tired but still managed to write a complaint letter to Air Canada.

I woke up in the morning I realized that it was Orbitz to blame since they didn't put any information about the stopover. I sent an email to them and thought that I should cancel my ticket. I canceled my ticket online at around 11 AM on Dec. 4. It's probably too late but at least I tried. Orbitz replied back to me and apologized of what happened then asked me to call their customer service and reschedule my flight. I waited for a couple of days and decided to reschedule the flight to Jan 2011 if possible. I then called them and it wasn't possible to reschedule it since I already canceled the ticket. The only option was to refund my ticket and let me book a new flight myself. They charged me $200 to refund my ticket, I complaint that it wasn't my fault and they should have refunded all of my money.

The girl I was talking to on the phone said there wasn't any other options since she was only following the procedure. So I was forced to get the refund with $200 charge plus a long distance call for 20 minutes for the mistake they did. If only they just put the transit status as a "stopover", I wouldn't book the ticket at the first place and even if I did, I would have applied for a Chinese visa. I filed a complaint on their website (Dec. 7) and they haven't replied until now.

My son made flight reservations through Orbitz to visit his sister for her birthday. Orbitz screwed up and made the wrong return flight reservation. Attempts to change it resulted in the same 30 to 45-minute waits with Orbitz customer service as many others have reported. Then they were going to charge him $85 to change the flight. So much for fee-free flying! Return calls to Orbitz resulted in additional 30 to 45-minute waits to get a live person on the phone. He finally had to go to the airport and try to resolve the issue directly with the airline.

Again, cost additional fees, etc. Lesson learned is never ever use Orbitz for anything! They will ** up your reservations and end up costing you way more than you save (if any) by booking through them. You can get the same rates if you do the research yourself and you can avoid all the hassle and extra expense Orbitz will cost you in the end. Orbitz customer service is a joke!

I booked a flight and paid for it. Then, I cancelled it after 30 minutes as I found out some changes to my school's plan. I cancelled within 24 hours and I was told I would get a full refund within 5 days. I had to book another flight and pay for the second one. It has been well over 19 days. I have called three times, each time, annoying customer service, annoying connections, and unaware/untrained customer service. And my money is not still refunded. They charged me for both flights right away. They keep people's money and work with it. No one is there to regulate them, ask for our consumers' right, and punish them for their conducts. I am going to have to file with BBB. I am very dissatisfied with them. They are a rip off.

I teach at Southwest Minnesota State University and have ties with the Foreign language Department of National University of Mongolia. Recently I have been sending, at my own expense, one Minnesota student to Mongolia to act as a native speaker resource/teacher, and bringing one Mongolian student to the US to study here for a semester. So I have bought a lot of round-trip tickets, always from Orbitz.

Two weeks ago, my student in Mongolia e-mailed, asking if I could change the date of his return from January 15 to January 5. I phoned Korean Air and was told that the change would have go go through Orbitz. I went through the training video at Orbitz on how to change a ticket click change/cancel, click yes, click change, click continue, click date/time, click, click, click, ending with the assurance that "no changes made until you decide."

I got through 2 clicks, and the site cancelled the ticket. Immediately I phoned customer service, waited about an hour (missing an important meeting) only to be told by "Alice" that there was no way to reclaim the ticket, all I could do was file for a refund of about $700 on a $2200 ticket. I phoned "Sue" in Kentucky, asking to reclaim the ticket or complete the flight change with an appropriate fee.

She promised to investigate the matter; three days later, she left a message on my answering machine saying "sorry, nothing I can do." When I redialed that phone number--270-849-3207, the taped message said "This number no longer in service. " I e-mailed "Joey" at a customer service line, and Joey responded, "sorry, nothing I can do." Interestingly, while I was on hold with "Alice," I checks on Orbits for the cost of a one-way ticket for my student; it was about $1400.

When I returned a few hours later to check that price, it was up to $1700, which is more than the Mongolian student presently in the US paid for the round-trip ticket she bought (at the last minute) in Mongolia. It does not surprise me to learn that Northwest (we used to call them "Northworst") and United Airlines were part of the founders of Orbitz. I went round and round with United last spring after my student returning from Mongolia went to the airport to board the plane and found herself "not on the passenger list" and therefore not allowed to board the aircraft. That matter was resolved.

I book a trip with Orbitz back in June for 4 people for a trip to Vegas for the first week in Nov. last week. My husband was looking over the names and notice I gave my cousin's nick name instead of her given name that is on her ID, so I called just to change the name and they stated I had to cancel the ticket and buy a new one which was higher, so we lose money on the first ticket and to buy another ticket at a higher cost. That is not fair, they stated that they talk to the airlines which is American Airlines and that's what they stated we had to do. I do not believe that they talk to them at all. I feel it was a way for them to get more money.

We had more than enough time to change the name. Money is hard to come by as it is without company like this trying to rip us off. It just hurt me because this is the first time for my cousin to fly and we have already started off bad. Can someone tell me were they right to charge me for another ticket because to me all they did was cancel her ticket and then sold it right back to me at a higher cost because we look on the plane at our seats and the plane was not sold out her seat before is empty and she is just a few seats down from us which also is not fair because she needed to be with us.

I tried booking a flight with Orbitz.com and received an error message when I hit book reservation. It had a 'back' link to go back to the previous page and try again, so I did. I received the error message again and so decided to close the webpage down and sign back in to try again, in case I had a bad connection. I received an error message again a couple of times.

Frustrated that their website was not working, I ended up going with Expedia.com and was able to purchase my tickets on the first try. This was not such a big deal until later in the day, I was at the store and my card was declined! I checked my account and it was in the negatives because, although Orbitz's website was not working properly and never gave me a confirmation or even a reservation. They still charged my account the full amount plus a 2-dollar processing fee for every attempt I made!

When I called them, all I got was 'we don't have a reservation for you and you need to contact your bank to have those charges dropped off!! Well, it was Saturday and my bank was closed so basically that left me with nothing until Monday!

I have purchased several things online and have never had my account charged unless there was a confirmation page that showed up. Never, even if I got an error message! On top of it, 'Arthur' wanted me to give him my card number again so he could 'personally' call my bank, after they had already closed. It left my bank account in the negative and so I was without any money for the duration of the weekend.

I booked a first class flight to Turks and Caicos Island in April 2010 for travel Sept. 2010. Three weeks before the flight, I received a phone call from Orbitz telling me that one of the connecting flights had been canceled and that I had been rebooked on another flight. This would not have been a problem other than the fact that the rebooked flight was for a flight 12 hours earlier than that original flight which meant that I would have to miss a day of work to make the new flight. I was told by the Orbitz agent that the only other choice was to cancel the flight and I would get a refund. This was not acceptable as I was meeting a charter boat on the island that was already paid for. I told them to go ahead and make the change. The return flight was also changed but I did not see any issues with that flight.

On my way home yesterday, I get to the airport to check in for my flight and the agent will not check me through all the way home. She said that there was a close connection and that they could not check me through. They would only check me through to Dallas. I live in Oregon. They checked me through to Dallas and as soon as I got to Dallas I got on the phone with Orbitz and spent an hour and a half on the phone trying to resolve this. The end result was that the only thing the could do would be to book me on a flight for the next day. I told them that if that was the case then I expected them to pay for a hotel room. They refused to do that. After I hung up the phone, I went and talked to the American Airlines customer service rep in Dallas and she told me that they are not even allowed to book a ticket with a short connection time so the flight that Orbitz had put on my itinerary and charged me for was not even a valid flight. I ended up renting a car and driving the last three hours home.

On January 22nd 2010, I booked for my family (three people including myself) three airplane tickets from Amsterdam to Miami with the English airliner British Airways. The price at that moment was $1.000.00. On May 13th 2010, I discovered that the name of my wife was not correct. I used her married name and I have to use her maiden name. On the website, I had the possibility to change her name and I thought at that moment everything is okay.

On July 21st 2010, I received a reminder from BA that we can print out the boarding pass 24 hours before departure. On July 23rd 2010, I checked on the website from BA.com if everything is okay and couldn't check the name of my wife. I made a phone call to British Airways, Netherlands and the employee told me that the name on the boarding pass was all right but the ticket was still the wrong name on it and I had to call to Orbitz.com to change it. The procedure is "Name Change."

So I made a phone call to Orbitz.com and what then happened is indescribable. The man and later on a woman (she was a supervisor) had sold the ticket of my wife without my permission because they couldn't change her name and so I and my family had a huge problem and a lot of stress. The explanation from Orbitz.com is that BA, USA didn't except the "name change" and we have the opportunity to buy the ticket back for $2,000.00 and she decided not to take that offer because it was twice the price I have paid for it. So she did me a proposition to buy a ticket from US Airways. The price for that ticket was about $1,365.00 and I get back for the ticket from BA $756.00.

The loss from all of this was $609 which is about 500 Euro and my partner had to travel alone but there was no alternative because there were no tickets traveling by BA available; everything was sold out.

I hope you understand the problems me and my family had for a very nice vacation we would have spent in Florida. Somebody made a very wrong decision otherwise they did it on purpose and made a lot of money with the ticket of my wife. The cost of it is all about is $609.00 and the physical damage is a bad begin for our vacation and I don't know the loss of that.

In July 2009, I booked a flight through Orbitz flying with United (August 2009). I became seriously ill a few days before the flight and my doctor would not allow me to fly. I called Orbitz and notified them of my situation. I was told that because it was a medical situation, I would get a refund. I then asked to have the ticket reassigned to my older daughter so she could accompany my youngest daughter on the trip, but Orbitz refused the request. I then asked that the refund be applied to the new ticket that I had to purchase for my older daughter; again, this request was refused. Orbitz took my cancellation and told me that I have one year to use my "credit" and in order to use my "credit" I would have to call them directly to speak to one of their "agents" in order to apply my credit.

In July 2010, I called Orbitz to book a flight to Canada and to use my refund. I followed all of the directions as stated when I cancelled my flight in 2009. I called the Orbitz number and waited on hold for almost an hour to get to a live person. I told them I wished to apply my credit. The operator, Lois, had no idea what I was talking about; she stated that there were no records showing that I was to receive a credit. I was then put on hold for approximately 45 minutes and another operator (Betsy) came on the line.

They told me that I have to use the same airline if I wish to use the credit. I agreed. She told me there was a $100 fee subtracted from the original credit amount that was paid to Orbitz to make the change and apply the credit. Then she continued to add additional fees that totaled more than the original price of the ticket. I stopped her when she arrived at a price where I owed Orbitz money instead of my receiving a credit. This was ridiculous. This representative advised that I contact United and see if they would issue the credit. I called United and made a reservation for my fight to Canada, but they told me they had nothing to do with issuing a credit and Orbitz would need to be contacted again.

I called back Orbitz and was on hold for another 45 minutes until a new agent (Marleen) got on the phone! The agent told me that the original agent I spoke to was wrong to tell me to book the new reservation directly with United, and that I needed to do so with Orbitz.com. She said I would have to cancel my ticket with United and rebook it with Orbitz; she never stated that I would have to pay any sort of fees to do this. She only said that I would receive my credit if I did this. I did as she suggested and once again, she started adding all kinds of cancellations fees to my ticket price. When I asked to speak to the manager,she told me she'll put me on hold asked me to hold and accidentally disconnected us!

I called back Orbitz again and waited another hour to speak with another agent (Tatiana). I then had to explain everything that happened all over again. I spoke with Tatiana who told me that I would receive a refund for all of the fee charges. I really did not believe her, but had to choice but to take my flight since I was leaving in the next few days. I decided that if I returned home and these outrageous changes showed up on my credit statement, I would fight them. I arrived home and to no surprise, the fees were on by statements. My original ticket price of $327 ended up costing me over $1400.00. I need help to fight this obvious fraud perpetrated by Orbitz.

I booked a flight at Orbitz partially because of the prominent label No Fees' above the flight booking banner. When I selected Flights', the next page also says No Flight Booking Fees' in large letters! But when you click on learn more' which why do I need to learn more if there are no fees, you will find out that in many situations, there are fees! If they book a round trip on 2 different airlines for example, if this isn't fraud. I don't know what is! It's the same with their sister website Cheap Tickets, as well.

I bought a ticket on Orbitz. I was with United who has a policy that anyone over 12 may choose to travel unaccompanied. I got to the airport. I found out she was traveling on US Airways and had to pay an extra $200.00 for unaccompanied.

My daughter contacted me and asked if she could extend her vacation. I instructed her to contact our travel agency, Orbitz, to inquire about the cost of changing the flight. My daughter called me shortly and told me that she needed my email address for verification. Since she was on a road trip, I didn't hear back from her.

On Friday, July 16, a $30 charge from Cheap Tickets showed up on my bank account. I had no idea what this entailed, so I contacted the phone number that was included with the charge. I learned that the $30 was a customer service charge my daughter generated when she purchased a ticket with my credit card! I contacted my daughter, and she said the young man she spoke to was really nice and he told her he could find her a good deal. She said when she told him she didn't have any credit information, he said he could use the information that was on record.

I contacted Orbitz/Cheap Tickets and was furious. I was told by Helene that it was impossible for my daughter to have purchased a ticket without my 16-digit credit card information. I told her there was no way my daughter had access to my financial information. I was over 2,000 miles away! Helene told me to take it up with my bank, because there wasn't anything that could be done.

I asked to speak to a supervisor. Evelyn came on the phone and repeated what Helene said and told me to contact United Airlines because there wasn't anything that Orbitz/Cheap Tickets could do for me. Evelyn insisted that my daughter somehow had accessed my credit card and was able to use it to purchase the ticket.

I asked to speak to someone higher, and Evelyn told me that she ran Orbitz and there was no one higher than her. I challenged her, and she put me on hold for about 11 minutes before she came back and said the manager wasn't available. She further said that I would have to call back at 8:00 am the next day to speak to a manager.

Well, I called the next day, asking to speak to a manager, but I got Jared, an Orbitz supervisor instead. I had to tell the story for the sixth time. Jared said that he believed me when I said my daughter didn't have my credit card. He said the agent on July 15 was able to purchase the ticket, because he had access to my financial information from the original June 16 transaction. He said Orbitz considered this a valid transaction, because I purchased the initial ticket for my daughter.

Jared then transferred me to Sandra who reiterated what Jared said. Sandra said the only refund she could authorize was the $30 Orbitz service fee; other than that, there wasn't anything that could be done about the transaction.

I am floored at Orbitz's willingness to access my financial information without my authorization. My daughter should never been able to purchase a ticket based on information I gave to this company in a previous transaction. When I did a search for flight information, the Orbitz site kept coming up; so I joined. I cannot believe this company encourages their customer service representative to access financial information without receiving authorization from the credit card holder.

When my departure flight was delayed on July 6, I received a notice from Orbitz, I also received a notice from Orbitz that my departure flight on July 14 was on time. Here it is--this company changed an itinerary for a ticket I purchased, and I didn't get a notice. This company charged my account, and I didn't get a notice or a receipt either. There is something seriously wrong with this situation. Orbitz/Cheap Tickets should change their policy on accessing financial information that has been given to them in confidence.

I asked for a refund and was told no; but, I am seeking compensation for your employee taking liberties and using my financial information without my authorization. I do hope someone contacts me about this situation. My account was overdrawn as a result of the $166 charge. My mortgage payment did not go through the first time. I had to scramble to get more money.

I booked a flight with Orbitz that they listed as being in San Diego, CA. I had lots of choices for about the same amount of money. I chose this particular flight because it was the best time, but the other flights would have worked. It turns out that the flight leaves from an airport 50 miles north of San Diego. Nothing on the Orbitz web site indicated that the airport wasn't in San Diego or at least close. I now have to pay an extra $100 to get to the airport. They even sold me an option to take Super Shuttle to airport and Super Shuttle doesn't even go to the airport. Orbitz's web site is very misleading.

I experienced sudden change in travel plans just hours after having made my reservation with Orbitz. I went to the site and was please to see that due to the short time I was allowed to make a change to my itinerary. I canceled the ticket with American Airlines and re-booked on Continental to change the return date for my trip. A warning popped up that stated I was about to cancel all tickets connected to this itinerary, I thought no problem but I am glad I am traveling alone. I clicked on through the options and then followed the instructions for canceling the trip insurance that had been purchased for the flight.

I then made a new reservation on Continental since they had a better price on the tickets for the new dates of my trip and booked again through Orbitz.It only took a few days to see the credit for the trip insurance on my credit card but a month went by and there was still no credit for the American Airlines ticket. I called my credit card company and was advised that I had to wait until at least a full 30 days past the date I canceled the ticket and then they would look into it. Well no Orbitz tells me that yes I saw the screen but no when I clicked on the button, nothing happened, the ticket was never canceled and they are not going to credit me the $700 charge for the ticket. I asked them why they would say that the fact that their site had a technical difficulty was my fault. The person who spoke very accented English continued trying to tell me that there system records everything and that I never clicked on the button to cancel. However it moved to the next screen and gave me instructions for canceling the trip insurance so how was I to know they were having technical problems? They were completely unreasonable and denied my refund. I will never use ORBITZ again! They and their website can not be trusted!

Scheduled a round-trip flight from Nashville, TN to Las Vegas through Orbitz. Flight was scheduled to leave at 5:50am. Received an automatic message from Orbitz at 4:17am from 888.587.0496 and was told that the flight would be delayed to leave at 8am. Arrived at the airport at 6:45am to be told that the flight left on time. I placed several callss to Orbitz and was put on very long holdsand spoke with several representatives. They disclaimed that the message was sent. I have confirmed records that they did call. Orbitz scheduled me on Frontier Airlines. No agent was at the front counter to assist me and no answer at the local number. I am still in Nashville with no resolution for a confirmed departure. I will never use Orbitz nor Frontier again. I have spent money will no service or product and no assistance. Per Frontier there is no guranatee that I will be able to get on the 2 flights.

I called into Orbitz on June 10th for a totally seperate matter pertaining to a trip I was taking in Aug to Dallas. I asked the agent to cancel my trip to Dallas for me which she did. She sent me confirmation of this.

Yesterday I found out through my checking that the agent had actually also canceled my PA reservations as well. They were never even mentioned in our conversation. The supervisor Katie confirmed the reservation was canceled on June 10th at the exact time I was on the phone with the agent but they will not take responsibility for it at all.

I book 2 adults and 3 kids airfare with Orbitz at the same rate, however with the price assurance Orbitz will only refund on the adults tickets and not the kids. Orbitz claims that kids rate do not apply, however this is not on their price assurance policy.

I booked a flight leaving on Wednesday for tampa, Months later I called to change the date. This is something that is simple to do if you are dealing with the airline only, but ORBITZ managed to screw it up horribly. Over the course of 3 days I spoke to 5+ representatives, two of which I could hardly understand and could not speak English, I was dropped from their calling system twice, and was on hold for over 5 hrs. They finally confirmed that it was done. I called back the next day b/c I wanted a confirmation # and they said that it was never booked. The price has raised since and they will give me no resolution. My families plans were changed around this change Orbitz was suppose to make.

I called for a reservation that would get me from Punta Cana to Denver for a vacation which I was using miles to get to Punta Cana. As soon as I booked the itinerary, the Airline changed flight times and I would end up at the Airport for 23 hours. I tried to cancel and they said that the Airline would need to cancel the ticket and provide a refund. I had to book a replacement flight quick and had to pay for another flight. Orbitz never submitted to the airline the request for a refund.

It is now three months later and after talking direct to the airline, I am finally going to get my refund three months later than agreed. I called Orbitz to complain and they said that it is not their fault and there is nothing they could do. I will never again use Orbitz as the representatives that work there do not know what they are doing. I called on several occasions in between and each time, it seems that the representatives make up information. Do yourself a favor and book direct through the airlines or use some other website. You will thank me later. I am still paying interest on the flight that should have been cancelled and refunded months ago. I have spent easily 15 hours on the phone trying to rectify this matter.

I purchased airline tickets through Orbitz only to find that they charged my credit card an additional fee for "travel insurance." I called to cancel this insurance and find out why I was charged this when I did not ask for it and it was not showing up on my travel itinerary anywhere. They informed me that it is "automatically" selected and I would have had to deselect it in order to not obtain the additional insurance and fee. I spent 45 min on the phone trying to deal with this before I simply had to call my credit card company and deny the charge. I would never use Orbitz again.

I booked a round trip ticket on Orbitz on April 19th, 2010. On April 20, 2010, I went back online to look into changing my ticket dates. The Orbitz website stated that I could change the ticket with no penalty because it was within 24 hours of the original booking. I used the Cancel Ticket option given and then rebooked using my new dates. The Option clearly states that the original ticket will be cancelled using this process.

Apparently, the original ticket was not cancelled because Orbitz now has me listed for two trips, has charged me for both of them and will only offer me the option of canceling the first one at a total penalty of $180. The entire worth of the original ticket was $241. I am trying to get this resolved with Orbitz but after well over an hour of being on hold I am realizing they have no intention of making any attempt to rectify this. The cost of the ticket was $241. The penalty for canceling is $180.

I needed to change the airline ticket and I had a credit of $490.00 from the initial reservation. I found a one-way ticket that I needed on their site for $620.00. I was told that there was a $150.00 ticket change fee. I should have paid $280.00. Instead, I was charged $577.77, and was given previous amounts of over $1,000.00 for this change. Four different amounts for the cost of the ticket change were given over three hours I spent on the phone.

The customer service was rude, ignorant, and left me on hold for up to 45 minutes at a time, stating that they needed to figure how much it would cost to change the ticket. Finally, I asked for a manager who was rude and gave again a different price. Then, they offered to call United Airlines who also gave a different price.

I tried to make a formal complaint to the company but they kept redirecting me to call customer service or fill out an online form. I did each and was told that there was a complaint department. Then, I was put on hold. While waiting for that number, the representative got back on the line and she changed her story by saying that there was no complaint department. I tried to find out the company's complaint policy. I kept being put on hold and never got an answer--other than to go back to the Internet form that sent me to call them.

I ordered tickets for my grandma from Orbitz for a flight from St. Petersburg to Omaha via Frankfurt and Chicago. The flight was supposed to take place on 02/25/2010. However, the first portion of the flight (St. Petersburg to Frankfurt) was cancelled by the carrier due to a strike. I contacted Orbitz seeking resolution on 02/22 at 8:08 pm CST (36-minute phone call), and I was asked to call back, which I did on 02/23 (1 h 48-minute call) at 9:10 CST.

The agent attempted to change the flight from LH 3221 leaving on 2/25 to another flight leaving on 2/25 but to Munich, which I agreed to. But the agent was not able to complete the change due to problems with airlines (Continental airlines was not willing to accommodate as the cancellation of flight was still questioned.). The agent made notes, and I agreed to call back the next day.

I called back on 2/24 at 9:52 CST and talked to Diego, Willson and Tam (?). I advised them that the flight is indeed cancelled, and I need to resolve this situation. I also said that I'm flexible, and if 2/25 is not an option, I'm open to changing for the 26th or 27th. The agent placed me on hold to talk to Lufthansa and other carriers and emerged happy, saying that he changed the flight to 2/26. I asked him several times to clarify. Friday, 2/26, was the answer. The agent advised me that I will receive a confirmation within 24 hours.

I was completely happy and content. On the morning of 2/25, I checked my email again, and there was still no confirmation. So I called to verify the flight numbers, and I was advised that the flight was scheduled for 2/25(!) and my grandma has officially missed the flight! I tried to explain that that's not what I was told and requested to talk to a supervisor (Jennifer) who offered 2 options: to rebook my grandma for a different flight (I'd have to pay about $2700 in fees!) or try and request refund of taxes from the airlines or carriers (around $400, which was denied by the airlines) plus a $100 credit towards a purchase of a new ticket.

The agent told me Friday, 2/26, and he sent no confirmation. It is hard for me to accept that I have to be the one absorbing the huge cost. After I submitted the above complaint via BBB, Orbitz came back and said that they listened to the tape and I agreed to the 25th as the departure date. While this is hard for me to believe (and of course, Orbitz is not letting me listen to the tape), the situation could have been easily corrected should the agent send me a confirmation as promised. (Why would he even promise to send it within 24 hours when the flight was leaving in 10 hours?)

However, Orbitz does not feel they are responsible for this situation in any way and would not refund me. They said that despite the fact that no confirmation was sent, the information was available in my Orbitz account. (I didn't even know my Orbitz account has any info in it, except for my name.)

I was booked on Flight 425 Frontier Airlines through Orbitz. I was bumped without compensation, but offered a flight on AirTran nine hours later. Orbitz did not warn me about this overbooking issue and I was forced to pay full fare on Delta on February 27th 2010 to get to a funeral. This caused me to pay over $700 for a full fare flight on Delta in order to get to Spokane, WA to make the funeral arrangements.

I was involuntarily bumped from a flight to Portland, Oregon on January 18, 2010. Not only could they not guarantee me that they could get me there the same day but they would not reimburse me for the flight I had paid for. I lost a client, airfare and my credibility. I asked to be reimbursed for the total purchase price of the ticket and they refused. At the moment, my credit card company is the only help I have been able to get.

I was trying to book a vacation for 6 people for about $6500.00. First when I called, they said the flight that was listed online that we were interested in was no longer available (of course) so we could choose an alternate one (all of which were more expensive) and that we would have to book two separate trips because they can only reserve 2 rooms at a time.

So after booking 4 of us and two rooms, we tried to book the other 2 with one room but the transaction would not go through. I said I would call my bank to check on it. When I did I discovered two additional charges (besides the $4400 for the first 4 I had just paid) for $1189 each. I contacted Orbitz about this and they said they were 'soft charges' that occurred when they tried to book the flights that were not available. They said they would contact my bank. After getting disconnected a couple times and trying to get back to the same person I was talking to (impossible I was told), I finally talked to a supervisor. Basically I was told by my bank that they could do nothing and that the charges would have to 'roll off after a few days' and told by Orbitz that was the only thing they could do. One agent told me after all of this that 'that's why you shouldn't use a debit card'. They should have told me that before they accepted my card- like the car rental companies do.

So I had to cancel my other reservations because I could not guarantee that we could book the rest of our party. They told me that it would take up to 5 days to get my money refunded. So here I am after spending a day arguing with Orbitz and trying to book a fair size trip with them and having them charge my bank account $6778, with no reservations and no way to book somewhere else because it will take 3-5 days for me to get access to that money again. I don't know about most people but I do not have a spare $7000 to work with. This is one of the most frustrating unpleasant experiences I have had with anyone! I just hope I can get flights when I finally get my money.

It happens with both Orbitz and Expedia. When you request a business airline ticket, they offer cheap prices but book one of the segments in economy. If you are not careful, like I was in an itinerary with a stopover in Manaus, they booked the first flight in business and the continuation flight to Sao Paulo in economy. And it is hardly noticeable in their confirmation. It's a total scam and should fall under deceptive advertising.

I researched and purchased tickets on 12/23/2009 from Orbitz.com for a trip in Feb. 2010. I then left for a vacation. When I returned I got an e-mail from Orbitz saying that my tickets had been double booked. I called them and was told that I could not have a refund because I didn't return the call in 24 hours, Christmas day. After 5 phone calls and 0over 3 hours on the phone, an orbitz spokes person blamed the airline. I am still trying to receive a full refund.

When I book a ticket on Orbitz somehow I get automatically signed up for travel insurance and charged an additional $34.47. I don't even see this charge until it shows up on my credit card bill. This has happened twice now.

In January of 2008, we purchased airline tickets through Orbitz travel agency. The trip was to Maui, Ha,(honeymoon)August 25Th, 2008. In July 2008, we received a message on our home answering machine from Orbitz stating that US Airways and Trans Air were filing bankruptcy and going out of business. Since we had been mailed paper tickets we were told to drive to the airport in Denver, Co to rebook. Upon arrival at the airport we were told we had to use our travel agency (Orbitz). We preceeded to call Orbitz and had no success. We only had 3 weeks to our pre-paid honeymoon. We had to book new tickets with United airlines and had to pay $1600.00 for the late notice tickets. We then called our credit card company (Chase Bank) and disputed the charge. Orbitz agreed to our dispute and there mistake. Now, 1 year later we have been turned into a collection agency, RMS. We talked with a lady from the collection agency on November 11, 2009 and they referred us to file a complaint to the Consumer Affairs, as we are doing today.

In March 2009 I purchased a round trip ticket from Orbitz from Los Angeles to Denpassar, Bali, and return. I made the reservations with a 30 day return. I called them before I committed to the ticket to find out the ramifications of changing my return flight and told them that I would be changing it up front. I was told that there would be a penalty and then any difference in flight. That was fine so I booked the ticket. I cancelled my return flight with the Airline (China Air)but did not make a return reservation at that time.

I went back to Orbitz and finally got them to call China Air about the ticket. They came back to me after some time and told me that the best they could do was submit a request for a refund from China Air and that it could take 45 days for anything to happen!

Well, within a week I received an email back from them saying that China Air had refused the refund!

I am just beginning to follow through on all of this and file all of the complaints.

I tried the password I used to make the Orbitz account and it worked. I have since spoke to Orbitz but they deny responsibility.

I do not think Orbitz should have this authority or the power to have this kind of intrusive access to my personal financial account

I got my tickets booked with Orbitz on 08/26/09 for IAD-ORD-FRA-DEL, DEL-JFK-IAD on an Air India carrier. Ticket cost was $1362.19. I found out on 10/02/09 that Orbitz is offering tickets for the same dates in less than $600 for the same origin and destination on British Airways. I called up Orbitz customer Service to check if I can cancel my Air India flight and book a BA flight. She confirmed that I can do that with $200 cancellation fee. I canceled the Air India tickets and booked the BA ticket.

I received an itinerary email from Orbitz which said that my seat is confirmed. I logged into BA website and I could see my seat allocation. Then after an hour, I received an email from Orbitz saying that reservation hasn't gone through yet, and then I received another email from Orbitz saying that 'due to limited availability' the ticket has not be confirmed. That is a complete lie since I could see the seat allocation in BA website.

Anyways, I called up Orbitz to express my discontent with the whole thing, they admitted that it was a mistake from BA and wrong fares were loaded in their system because of which over 3500 customers were affected and BA has canceled the affected flights, which is again inconsistent with the previous mail. I asked them , in that case Orbitz should be liable for any losses incurred to the customers. Orbitz then claimed, it wasn't their mistake since the price load was done by BA. They also said that they are not responsible for invalid fares put on their site.

When I called up BA, they did not talk to me saying that it was Orbitz's mistake. So I called up Orbitz again but they didn't really help me. I had to rebook the same Air India ticket which cost me $800 more. Orbitz ended up making money by re-booking the tickets. The only one who who came out as a looser was me.

The most annoying thing is that they (Orbitz and BA) know about their mistakes, yet they gave me mis-information, dishonest service and exploited me by charging extra. I have a lot of email trails that clearly indicate that Orbitz and BA are covering up a mistake for which I went through a lot of mental stress and a loss of $800.

When I gave my credit card number to Orbitz on the phone this evening, the agreed upon amount for our trip to San Juan was $1784.73. I have a screen shot of this doumentation. I waited on the phone for confirmation for over fifteen minutes when Orbitz told me that the above price that was still showing on my monitor was no longer valid. An e-mail confirmation from them showed that my credit card would be charged $2,332.73 - a difference of $548. I never agreed to have $2,332.73 charged to my credit card.

Orbitz went ahead and did so without my approval and now tells me my credit card will take a couple of days to clear. They had no to right to charge my card for an amount that I never agreed to. I also have documentation of the e-mail showing how I was billed an extra $548. This is a bait and switch scam. I think Orbitz owes me this trip for the price I agreed to when I gave them my credit card to purchase the trip for $1784.73.

I wasted over an hour trying to rectify the $548 I never agreed to have put on my credit card. I have not received confirmation that this amount was cancelled even though I quickly received confirmation that the amount was added to my card. Furthermore, the sales rep did not tell me the amount my trip increased. I had to find out through e-mail.

I love orbitz and cant believe just for the commission that they get from this access america that they would sell something that is basically worthless.

basically I am a legally disabled woman who booked a medical trip to ft. lauderdale through orbitz travel site and I purchased the hotel/car and flight and requested a wheelchair meet me at spirit drop off entrance and have it confirmed on paper on my itinerary. a long story short no one was there to pick me up with the chair at spirit or inside, when I finally found an agent she said the flight left early because all passengers were on board. I couldn't believe they would leave early let alone without all their confirmed passengers especially a disabled one and was astonished that she said or did nothing to remedy the fact that I missed my flight due to the negligance of spirit airlines not being there with a wheelchair for me. and did nothing to credit me back the ticket or apologize for not having whelchair availble for a disabled person. I had to pay almost $400 more for a flight on american to make my doc appt. and went to miami instead of ft. lauderdale.

Orbitz would than not change my rent a car to miami, I had to pay for another rent a car. wound up missing my doc appt. and only used one stay in hotel of all the package. I rebooked doct for next day and called orbitz to see if they would put me on later flight because it was their fault all this happened because there was no wheelchair at arrival. She said it was up to spirit airlines and agent Glen from spirit airlines said you must pay $145.00 more. He said to the orbitz woman peggy, it was orbitz fault there was no wheel chair and peggy said it was spirits fault. I had it on my itinerary and so did orbitz that the wheelchair should of picked me up and spirit agent glen and orbitz agent peggy contiuned to argue on a 3 way call like I wasn't even there about orbitz saying spirit must help me that it was spirits fault and spirit saying orbitz must help me it was orbitz.

they reconized that due to the fact that the requested wheelchair for a disabled person, me, was the reason I missed my flight, lost my car and all other things that went wrong but both refused to take the blame. I begged and pleaded because I was now stuck in florida with no hotel, money or way home because i had to spend all my money buying extra ticket and car. I thought for sure they would switch my flight no problem, seeing as it was their fault my whole trip was a mess and I was anxious and my blood pressure was up and it is one of the many things that is a danger for me with my disability. The agent continued to belittle me and talk down to me and refused to give me any type of break from spirit.

I talked to his manager and he said I would only have to pay an extra $33.00 to get home. I was put back on with rude agent, glen and pleaded with him saying that my debit card may not hold another charge and could i hold the reservation for a few minutes so I could call a friend and get a credit card that worked to book the flight or I would be stuck helpless in florida and he flatly said no! you book right now or you don't fly. Luckily my card went through and wound up missing doctor and paying hotel extra $50.00 for not being checked out on time! Orbitz said they could do nothing except give me credit on the rent a car for $33.00 but it would cost @25.00 to credit me. so out of the pkg for hotel/air and car I only used 1 hotel night and had to pay extra and it was all due to a wheelchair not being out front for me or inside or anywhere insight that I missed my plane and lost my car and missed my doctor.

I am legally disabled and was never treated so badly in my life. the worst part is that both peggy from orbit and glenn from spirit acknowledged that I was forgotten about and had severe consequenes due to negligence but were to busy telling each other that it's the others fault, instead of even taking the time to making sure I was even okay!

I made and paid for reservations for a flight from Wichita, Ks to Seattle, WA. When I got to the airport in Wichita and gave the Frontier Airlines the information that I had from Orbitz they said I needed a ticket. Orbitz never sent one to me. I called the toll free number that was listed for customer service. No one called the airline to fix the problem and the flight left without me. Even though they had my cell phone number they never once called me to try to help out the situation. they did not call Frontier to get me on the correct flight. I missed transportation to my hotel because of Orbitz mess and I also missed activities that I had paid for because they did not get me there on time. Their cusomer service is a joke.

On July 4, 2009 I booked a greatly discounted round trip flight from Hawaii to Newark NJ. Orbitz emails you your trip information after processing your payment. When I opened the email, there was a ONE WAY flight only. I emailed them for the additional flight info and they sent me an email stating that sometimes there is information missing, call customer service. I spoke with a bunch of people and finally got to a supervisor. The supervisor offered for me to purchase another one way fare at double the cost or they can cancel my flight, charge me big fees and then hold the balance as a credit for another trip! After much arguing, they agreed to send my file to their research department but I would have to wait until 7/31/09 for results. I have called them twice since and get the same run around. I have requested a full refund but they denied my request. I even offered to pay the price of the next airfare just to get it over with and so I can return home from my trip... no go!!! I am now reaching out to any resources not only to get my money back but to prevent others from having this issue.

I booked my travel through Orbitz.com and when prompted to type in the passenger name, I typed in my married, legal name of 3 years. Much to my surprise, when I checked in with the airline, Orbitz had me booked under my Maiden name. Apparently I had an Orbitz account from many years ago and did not realize it. They had linked my email, which had not changed, to this account and booked me under my Maiden name. What is the point of asking for the passenger name then?? The airline refused to board me because clearly I did not have identification under my Maiden name and they told me it was up to Orbitz to change the name on the ticket.

Upon calling the 800 number for Orbitz, I was placed on hold for 45 minutes and then told there was nothing they could do because I had already checked in. They offered to cancel my reservation and find another flight for me, but could not guarantee anything. When asked how this mistake could have happened anyway, there was no answer given. I asked to speak to a Supervisor but was told that one would call me back within 24 hours! I NEVER did receive that call and after 3 more attempts to contact Orbitz, (total holding time of 2 hours and 24 min.) I was told I could write Orbitz at their corporate office and was given the address. They told me there was no additional phone number I could call. It has been 10 days since my scheduled departure date and I have not resolved this issue, nor has an agent attempted to call me back.

I booked a flight on Orbitz.com on Feb.24 2009,to Romania,24 hrs.later they changed the flight plan to include a 19 hr.layover in Rome.I canceled online and being the first flight I have ever booked I assumed I would get a refund,and there is no info on refunds on Orbitz.com go online and see,I want refund of $1146.00 or have it removed from my credit card.Thanks Roy Charles

booked 2 flights through orbitz.com for june 14-17 the first flight was from boston to philadelphia. on the 14th i received a text from orbitz telling me my flights were on time as scheduled. the next text message i received from orbitz was on the day of my departure and it told me my flight was delayed from 10:30pm to 12:05 am. when i arrived at the airport at 11pm to check in and print my boarding pass there was no record of it. i checked with the front desk and they told me my flight took off on time.

i called orbitz and spent 3 plus hours on the phone with them trying to figure out why i got the text saying my flight was delayed. they showed no record of me receiving any texts because they say thwey didnt send them out. i proceeded to forward a copy of the text messages from them, to them yet they say they still can not validate the messages. I asked them to put me up in a hotel since i missed my flight due to their error and they refused to do so unless i paid for it which i was not doing since i paid them to do a job and they did not.

i have spoken to several supervisors ovcer at orbitz and they tell me the same thing. they can not validate the messages i received and offered me a $75 voucher for future travel. i am requesting a copy of all messages received by me on that day and the numbers they came from. i do not know what else to do. i spent the night on the floor of the ticketing area and was put on a 7am flight. thst is the time i was msupposed to be at work and that is the reason i scheduled a flight for the night before. they are saying they got me back tro boston so there is no problem and they fixed it.

thank you. I would also like to add to this: the woman who used my credit card and made exorbitant charges on it also wrote me a check which proved to be worthless. She did not even bother to stop payment. The check is with Bank of America, and there is no Bank of America is Louisiana, let alone New Orleans.

In addition, I tried to have Orbitz move the charges from my credit card on to her credit card, which Orbitz had on record because she had booked a roundtrip ticket Little Rock to Honolulu previously. The only thing she wanted to change was to add three more days on the end of the trip. She only paid $586 for that ticket. Instead she decided to book an entirely new ticket arriving on the same day of June 5 but eliminating a second stop (San Francisco) on both trips.

I argued that Orbitz should have questioned this especially since she was using someone else's credit card but Orbitz said the credit card was valid so they take no responsibility. This woman even got my frequent flyer miles and neither United, Orbitz or Chase Continental will move those miles over to my Continental frequent flyer mile account although I paid the $737.31 in full regardless. It is my hope that I will get the charges moved over to credit card. Then she can keep the darn miles. However, if I am stuck with paying these unauthorized charges then I darn well want those miles.

The itinerary that was emailed to me for Ms Sonya N L. lists her as the cardholder. When I asked Orbitz about this red flag, I was told by a supervisor named Tony (no last name would be given) that they had my full name in their file for the card. They also had my phone number and should have called me. Again, the booking was done online and Orbitz does not do due diligence. If the card is valid, they process the tickets. Where are the monitors? No where.

I asked the Orbitz supervisor for the number of their legal department to file a formal complaint and was told that I had to write customer service. I also asked whether Orbitz would rather face a lawsuit instead of moving the charges to the woman's credit card. After a brief moments, this supervisor said "Sorry, can't help you."

I see two counts of federal bank fraud here that no one will help me with. The woman lives in Little Rock Arkansas and I live in New Orleans. What is additionally scary is that this woman is completing an online doctorate in computer technology and is a liar and a crook. Must we wait until she really puts her computer technology to work and sums many other people for much bigger bucks. A criminal record would be a deterrent on her record to future employers if they do a proper background check.

I could report all this to the district attorney here in New Orleans but they have so much else to do revamping their office after Katrina and actually trying to put away the hard core violent offenders. Would the Us Attorney's office be interested in such a small case by their standards when they are trying to clean up City Hall and some other various political characters in office? Or would the way to go to sue her for damages and get a judgment. $1400 including bad check by person who used my credit card without propery authorization

Marie Dennette Farwell Collins

Orbitz allowed someone to use my credit card for booking an entire roundtrip itinerary from Little Rock Arkansas to Honolulu without calling me for authorization. The person lied when asked if she was authorized to use my Chase Continental One Pass card and put her name as the cardholder. She was not an authorized user on my card.

Orbitz had my name, address and phone numebr and never called me. They said this woman said she was authoirzed when she was not authoirzed to make this booking, which was extremely expensive. This woman already had a booking and wanted to extend her stay by three days. SHe lied to me about using the card. Chase will not credit my account for this extremely expensive booking, and also appears to have been charged excessive fees for not using her original booking which was nonrefundable.

At the very least, this woman could have kept her original itinerary but she decided she should be treated royally and did not want to make two stops to go to Honolulu. SO she rebooked her entire itinerary using my unauthorized for her credit card. No will do anything. Even United who was the airline said that Orbitz should have called me to ask for permission to use the card. HELP!

I booked a flight and car ental package on Orbitz for a trip to Las Vegas to visit some friends in near by Utah. I do not have credit cards, I have a pre-paid credit card, a master card. The total trip cost $524. Which I paid for with my pre-paid master card. Orbitz accepted the payment and with in 24 hours my flight and car rental were paid for. I arrived in Las Vegas last night and went to pick up my paid car and was told I needed to put a $200 deposit down, I had loaded $500 onto the card for just such porpose, Orbitz.com did inform me that a depost would be needed. Avis the car rental place told me that I could not use my pre paid card for the deposit.

When I asked them why they told me that they do not accepct pre paid cards (somthing Orbitz never mentioned). I asked the agent if I get a refund and was told that I would have to take it up with Orbitz since they do not receive anything until the reservation is acvite. Need less to say I was stranded in Vegas. This afternoon when I contacted Orbitz about the refunding of the car rental they told me that it was a "non-refundable" purchase, and that the terms and conditions clearly state that you need and "line of credit" to purches a rental.

I was unsure, I glanced over them brefily and did not see anything to concern me. So this time I went over them with a fine tooth comb. They state that you need and major credit card. That I have, and upon purchasing the package it was accepted as a major credit card. But Orbitz states that there is nothing they can do and the rental is non-refundable. So I and the car rental place, Avis, are out approx. $240. I just want my money back. I purchased a product I never received, there fore I should be refunded.

Economical damages are $240 of mony that I saved for 6 months to be able to go visit friends. I am not a rich woman. I wait tables for a living at Pizza Hut and before that was unemployed for over 6 months. So to me $240 is a lot of money and right now I feel robed, I feel deflated and used.

I purchased airline tickets for my teenage daughter online to New York for june 9,2009. Tickets were purchased in April, on April 24,2009 I got an email from Orbitz the papertickets had been mailed out priority mail and if I did not recieve them in 12 days call them because these paper tickets are required to board the plane. I did not recieve the tickets within the 12 days so I called. I was very concerned because they were papertickets and not electronic tickets. I was told by Gilbert Customer service not to worry call back five days before departure. I told him five days is cutting it too close.

I asked to speak to a supervisor and was connected to Marcelo who said call back ten days before departure in the meantime I was asked to go to the post office to see if I could track it but Orbitz did not have a tracking number. I did go to the post office and even spoke to my mailman that said he had seen nothing from Obitz. I called Orbitz and was told by customer service that if the tickets were lost I would have to pay a one hundred dollar fee and the tickets would be replaced. I asked to speak to Marcelo again and he assured me that I would not have to pay a fee just call him ten days before departure and if I don't recieved the tickets he would mail a new set.

Ten days before departure still no tickets so Marcelo sent out new tickets which I did not recieve, address and zip code was verified and was correct. I spoke with another supervisor named Robert that said they would overnite tickets because now it was three days before departure and it was saturday and departure was tuesday nite, so tickets would be sent overnite on monday to arrive on tuesday.

Robert assured me that if I do not recieve tickets tuesday afternoon day of departure just go to U.S. Airways counter pay one hundred dollar lost ticket fee and they would reissue the tickets and Orbitz would refund me the hundred dollars. Robert gave me his fax number to fax him the lost ticket form for a refund. Robert also told me that if there is a difference in price for the ticket I would not be charged the difference the airline will honor the 680 dollar fare. I asked Robert are you sure all I have to pay is one hundred dollars and Orbitz will refund me? Robert said yes. US Air got a really good laugh out of that one, not only did I have to pay the hundred dollar fee but purchase a whole new ticket that was now over 1000 dollars. I did not have the money to pay for a whole new ticket.

I called Obitz from my cell in tears at 8pm and my daughters flight did not leave till 10:40 and the ticket counter did not close till 9:45pm. I was on hold with a supervisor named Alexa from Obitz from from 8pm till after 10pm. needless to say my daughter did not make the flight. I was on hold driving home from the airport. When I got home I hung up called back and spoke to another supervisor named Lili that let me know that Alexa was trying to book my daughter on another flight and that she was on hold with US Air.

Here I am running up my cellphone bill and no one is giving me information. Lili let me know that even though Alexa was wrong in not getting back to me to let me know what was going on this was an oppertunity for Alexa to learn. I stayed very calm and she ask me to wait for Alexas call and not to speak to another supervisor because Alexa would handle everything from this point on and she would call me back, there was a possibilty for a 1pm flight on Wednesday. When I woke up the next day I called back and they were still searching for a flight and they found one that cost over two thousand dollars and if I was willing to sign an email that they sent to me stating that they would purchase her ticket on the Obitz account but but I would repay the difference of the 680 I had already paid I would be paying over 2000 dollars for a fare. Thats when I lost it!

They said thats the best they could do or just refund my 680 and I would have to try and book another ticket else were on short notice. I asked to speak to someone above her that could do better. I spoke with Gio who got me a lower fair but I would still have to sign an email to repay the extra about another 300 dollars. I explained to Gio that I haved work retail for over 20 years I am a manager for a Fendi store. If I or any of my employees make a mistake or something is wrong with our product we eat the cost so why should I pay for their mistake. I then told Gio this would become a legal matter and it would cost more then them absorbing the cost of the tickets. Gio put me on hold and finally came back that they would absorb the cost I would still have to sign the email because the 680 would have to be refunded to me and I would send it back to them.

I finally got my daughter on a plane Thursday nite after spending tuesday nite and all of wed. on my cell with Orbitz and crying alot. After all of that they got her name wrong on her ticket, putting her last name as her first and her first as her last name so the ticket agent said sometimes the TSA are sometimes strict about all documents being accurate. thank goodness they did not notice. My daughter had to miss her flight. my cellphone bill is through the roof.

On January 16, 2009 I booked a trip through Orbitz for two people from Washington, DC (IAD) to Puerto Vallarta, Mexico (PVR) from August 16-22, 2009. We were to fly on Delta Airlines for our flights. On June 12, 2009, my girlfriend's birthday, she went online to check our trip out. When she got to our itinerary on the website, she found out that the flights which had originally left Washington Dulles Airport gone through Atlanta and arrived in Puerto Vallarta, instead now included a flight leaving Los Angeles on August 15, 2009 going directly to Puerto Vallarta, a flight leaving Washington Dulles a day later which arrived after our connecting flight left Atlanta for Puerto Vallarta and a similar arrangement with the return flights.

We never got a direct answer about why this occurred but we believe it was due to Delta cancelling one or multiple flights on our trip. My girlfriend called Orbitz and after getting bounced around to the package department found out that the flights had been changed around April 15th. We were never informed that our flights had changed. In the meantime, alternative flights to Puerto Vallarta on that date had been booked. So when my girlfriend found out about this issue, the customer service representative only offered her the alternatives of flying standby (on flights that Delta was not operating that day) or cancelling the trip. Given these options she opted to cancel the trip. It turns out now that other options were available to us at the time such as asking to be booked on other airlines or asking that the value of our trip be applied to a trip to the same destination on slightly different days.

She requested the refund stating that we would just use that money to book another trip. The customer service representative told her that the refunds would process "immediately." We then received an e-mail saying that the refund for $868.28 would be processed in "1 to 2 billing cycles." The total value of our vacation was $2,140.36. I called back and asked if we could transfer the value of our trip to another similar vacation the next day and was told that would not be possible since the refund was processing. I asked for clarification regarding the discrepancy between the refund processing "immediately" and within "1 to 2 billing cycles" and why the amount mentioned in the e-mail was less than the complete value of the trip.

I was informed that the refund for the flight portion of the trip (the majority of the cost of booking) would actually take up to 60 days to be returned to me. A refund that is processed in 60 days is not the same things as a refund that is processed immediately. We called customer service three times in 48 hours, spending a total of about 2 hours on the phone with them. In the end, we were told that Orbitz never told us "immediately" and instead told us "1 to 2 billing cycles" - this is untrue. My trip now leaves in less than 60 days. In order to cover the cancelled trip and still travel to Puerto Vallarta on the same or similar dates, I will now have the following costs:

The approximately $300 that the cost of the package has increased;

The $862.28 which will not be returned to my account in time for booking a new trip;

The $2,153.36 that the original package cost.

This means that a trip that was going to cost $2,153.36 now costs $3,315.64.

I hope that someone from Orbitz can contact me to work this issue out if they check this or other message boards.

I purchased a round-trip on Orbitz.com from Chicago O'Hare (ORD) connecting to Charlotte N.C to Antigua (ANU). After I made the purchase, My Bank immediately called me and said that they detected fradulent activity on my credit card. I went to check my account online and noticed there was the intitial charge $661. But following this charge were 3 additional charges of $6.99 ? My bank rep asked me if that was right - I replied no & they informed me to contact them. I finally got a hold of someone at Orbitz who questioned me about this as if they were normal processing fees ? Finally she said she will have 2 of the 3 taken off of my account. Secondly, My flight was cancelled and Orbitz never bothered to inform me of this beforehand- they could have saved me alot of time , money , effort carrying luggage all over the airport had I known.

I purchased a round trip ticket from Buffalo to SFO and return to Toronto,I got into a car crash and couldn't make it to the airport and thus my ticket from BUF to SFO got cancelled and I had to purchase another ticket to SFO, not only they did not credit the one leg of my flight they actually had me to pay another 150 to take my own return fight, apparantly there are hidden rules that could ruin your pocket I ended up paying $1000 for a ticket that usually costs you $400. So don't buy their seem to be cheap prices, try the airline first (atleast they have a decent customer service and then other sites such as expedia cause they have a better support and are more customer friendly and always choose aircanada over other ones they only charge you $50 for oneway chaneg), My experience with Orbitz has been the worst travel experience I have ever had and I am a frequent traveler!

A Marine stranded and alone by Orbitz and Delta. My son is in the Marines, stationed in Hawaii. He was in desert training in CA for six weeks and asked me to purchase flights home as he was being deployed early upon his return on 04/18/09. He is being deployed early on 05/15/09 - to Afghanistan, they only gave him seven days leave, 04/20/09 to 04/27/09, instead of four weeks. This meant four days of flight time and three days to visit.

On 04/04/09 I purchased his tickets and heard nothing more from Orbitz. On 04/14/09, I logged in and followed the internet instructions with regards to tickets. I left an online request for information, again on 04/17/09 with no response. Finally I called them on 04/18/09 and was told all he needed was the confirmation e-mail I received and they would issue him tickets at the gate.

My son called me on 04/18/09, the evening of his return to Hawaii, I gave him the information and contact numbers for both Orbitz and Delta. He called me back and said he called Delta and they said they would issue him tickets at the counter. Basically Oribtz and Delta re-assured us he would be ok.

He showed up on the 04/09/09 at the Delta counter and they said there was NOTHING they could do but sell him new tickets at 1000.00+ dollars. He and I both called Orbitz and they said take the confirmation e-mail to Delta and they would resolve it. When he returned to the Delta counter, they refused to accept it. On a return call to Orbitz, a supervisor said there was nothing further they could do, except purchase new tickets, again at 1000.00+ dollars.

He instructed me to cancel the tickets and several of his friends would try to gather up enough money for a flight home, but this would reduce his visit to one or two days. All the while worrying about getting home in a 12 hour period after returning from a six week field training period nothing can be done. The panic and pure disappointment in his voice was something no father should hear or soldier should experience.

I have heard NOTHING from Orbitz or Delta while I filled out every customer form available!

Last year I booked a round trip flight at Orbitz.com from London to San Diego CA and back (3 months before the trip). On the return date to London , I took a taxi to the airport, and the flight that I had booked was non- existent. This flight had been canceled over TWO months ago and I had not been notified. Please note, I had printed my flight itinerary the same morning as the flight and it did not say the flight was canceled. After calling orbitz, they did not feel it was their responsibility. They said they were not notified by the airline so it wasnt their fault. They did however book me a flight back to London, BUT it was not until the next day at a different time. So I had to book another night at a hotel AND reschedule an exam I was suppose to take in London the next day.

After a complaint, they decided that a $50 voucher to use towards a future Orbitz.com flight would be an appropriate apology . I WOULD NOT BOOK WITH ORBITZ AGAIN, but since I had the $50 voucher I decided this past December I would use it. Silly me. After FIVE PHONE CALLS, no call or record reference numbers, and many excuses about why the voucher could not be used I have yet to receive my money back Orbitz customer service has kept me on hold for over an HOUR more than once, told me they would call me back and never did. They keep transferring me to supervisors? yet it seems I never reach anyone who knows what they are doing. It is a very sketchy and frustrating situation

AT LEAST $140.00 I have spend over 6 HOURS on the phone with Orbitz getting the run around. I also had to spend $80 at the hotel for an extra night as well as an extra $60 on a taxi (3 trips). I missed a very important college exam as well.

I registered an account with just my email and password info to explore flights from Orbitz. I then tried to cancel this account--there is nowhere on web pages to do this. I contacted customer service from their web page to do this and the reply was --this is complicated so call this number-outside US-I am in Canada-for customer service agent. Think the call may be at my cost?? Only got voice mail wanting my phone number which I gave but as I never put it on my account they replied it is not in our data bank. I did not want to give my number on my registration form--which by the way needs a warning of how they operate!So now I have to give more info to the account to be able to phone or it sits in limbo.

A huge waste of time, energy and emotion---being TRICKED into requiring a convoluted process to try to get out of a NON CONTRACT AGREEMENT>

The following was sent as dated by fax and email and mail. No reply has been given yet by UA. I've spent over 4 hours with Orbitz agents trying to plan and use these tickets, all to no avail.

I've spent well over $1000 rebooking tickets on NW to make that trip, and other flights that were affected, plus many hours of planning, scheduling, phone calls and frustration.

In May of last year I phoned wanting a trip to Cancun, the sales agent gave me a great price!! I was so excited so I payed over the phone and 24 hours later they sent me my receipt. I looked at it and to my surprise it wasn't the flight I thought it was, there were 2 stops overs and 1 being over night on a 7 day trip!! So I fought and fought with these (people!!) what a joke, finally after arguing with them for over a week, they gave me a refund on my hotel and a airline credit for our flight.

Okay that's fine, I will take it. It's like pulling teeth with these people. So then just yesturday I thought I would call and use my credit for travel in Dec, the credit said that new travel must be booked by April 2/09 Exactly those words. So I thought it being Feb. that I would book and be okay. OH NO it can't be that easy. When I got issued this credit Giovani told me I could use this for anywhere United flys but has to be booked not used by April 2/09. I don't know what to do with these people, I am goign to be out $1300, because I can't travel by April 2. What the heck am I going to do now???????????????????????????? DO NOT EVER BOOK WITH THIS COMPANY

I have a serious problem with your company. I had previously purchased a ticket for use in November of 2008, however was unable to make my trip. I called your company who assured me that I would be able to use the credit to purchase another ticket with the same airline if I used it by September of 2009.

day I noticed the itinerary was still not there, so I called again and was assured the flight was booked, and that the itinerary would be sent out as soon as your customer service rep hung up on their end of the phone.

Call #1 - I was told that there was a ticket but that the ticked had not been fully booked. (How is that possible? I also had a very difficult time understanding the very heavy accent on the other end of the line as well as problems with the phone lines cutting in and out.) As I was trying to sort out the problem I was hung up on.

Call #2 - I was referred to three different people, none of who I could understand well, who informed me that there was a ticked booked, but that it takes up to 48 hours for me to get an itinerary. I explained that I had been waiting for 48 hours. Then your representatives tried to tell me that my email account was not working, the very same email account that I had just been reading recently received emails on. I assured her that my email was working, but also when I commented to my wife that I was no longer going to do business with your company in the future, I was then abruptly hung up on by her.

Call #3 - I was told by another customer service rep that I could barely understand or hear due to bad phone lines, that now there was no ticket on my record at all. And that there was no record of me booking a flight. I asked to speak to a supervisor, whereupon I waited on hold for ten minutes and was hung up on before being able to speak to one.

Call #4 - My wife actually made this call as by this time I was in no mood to deal with the substandard customer service and mistreatment I had received thus far. She called the number provided on your website, asked for a customer service supervisor and had been held on hold for over an hour with no one even coming on to the phone lines to tell her that she will be taken care of sometime in the near future. When someone finally came on the phone my wife was informed by "Corrine" that the itinerary
was posted on a third party site not even affiliated with Orbitz, which I had not been informed of, by either your companies website
or your customer service representatives which I had tried to deal with previously.

There had been no attempt to solve the small problem I had originally by your regular customer service representatives, which, was just wanting a copy of my flight itinerary. And the fact that my Itinerary was posted to a third party website without my knowledge or permission is inexcusable. I am beyond incensed at my treatment by your company, your lack of accountability for your poor customer service and to be sure that this is not something that happens to others I will be posting copies of this message to you, the CEO of Orbitz to the local and National Better Business Bureaus, as well as all of the many sites now available on the internet which detail your companies long history of substandard customer care and lack of business ethics.

I booked an itinerary on Orbitz for my fiance and I from Bangkok, Thailand to Boston, MA on 9/9/08 for a flight on 1/9/09 for $2,231.52. I immediately received a confirmation email regarding my request for tickets. Upon arriving at the airport on 1/9/09 we were informed that no record existed for our trip and upon logging in on the Orbitz found that our entire itinerary had been canceled. I never received an email or phone call regarding cancellation.

As a result, I had to book our flights at the airport for essentially twice the amount of money -- $4,467.19. I contacted Orbitz regarding my grievance and asked that the pay the difference (they did not charge me for the original amount). They said that they sent another email informing me of the cancellation. I do not delete emails and search my entire email for said message and found nothing. If you decide to follow up on my complaint, I can provide you with my Orbitz record locator.

I had to pay twice the amount for my ticket totaling a loss of $2,235.67.

I booked a ticket on Orbitz.com. When I got to the airport, I found out my ticket was voided by orbitz. I called them, and they transfered me into their fraud department, who told me that they couldn't get a hold of me and it was my fault. He was very rude.

I wasted $55 on cabfare, and was stranded for 1 night. I had to find a place to stay, and rebook the ticket on another site.

Orbitz booked me on a flight with US Airways and even called to confirm the flight was no time and the flight DID NOT EXIST. It seems there's an alleged partnership between airlines that was never indicated to me. Two people at Orbitz told me different stories about refunds and fees. how can they be trusted?

I write to you today to tell you about the horrible experience I had with your service this past year. I have used Orbitz in the past without a glitch and I was surprised that in this time of economic downturn your customer service has declined to these levels. Not only did your supervisors in Orbitz TLC misguide me but also I had to resort to literally begging for a solution so that I could make it home in time to visit an ailing family member.

On August 25th 2008 I purchased an itinerary through your website from Seattle to Montevideo, Uruguay departing on December 24th 2008. The original itinerary included stops in Los Angeles (LAX), Panama City (PTY) and final destination Montevideo. The return was Montevideo, Miami, Denver, and Seattle. (At the end of this letter I have attached all itineraries for your reference).

On December 3rd 2008 I received a second email notifying me that there had been a change in my itinerary, once again the email read:

This time the flight itinerary had significantly changed, not only was an extra leg added (I now had to do SEA->SFO->LAX) but an extra 5 hours of travel had been added as well. I understand that this change was the airline and not Orbitz fault. The email said no further action was necessary but I wanted to know if I could some how move around the flights so lessen the travel time.

My first contact with Orbitz TLC was on December 9th 2008 where I was on hold for no less than 45 minutes until I was able to talk to the international travel agent. After explaining the situation she said that there was nothing Orbitz could really do because the original flight I was booked on was canceled so I assumed I just had bad luck. At this time she informs me that she noticed that I have paper tickets and that these would have to be exchanged due to the change in flights, she informed me to go to the United ticketing office to exchange them since Orbitz could no longer do anything about them because I was travelling in less than 14 days from the date (It was 13 days at the time). I asked the representative multiple times if I could overnight mail the tickets to Orbitz to get the exchange done, she said no it was to late I had to deal directly with the airline.

I drove to my nearest United Airlines office (45 minutes away) to get the tickets exchanged. At the United office I was informed that they could not exchange the tickets because COPA Airlines owned the tickets and that I would have to go to their offices. The next day I called COPA Airlines and they informed me that to exchange the tickets I would have to present them in person, when I asked where their nearest office was they said Los Angeles (I am located in Seattle, the tickets I bought would take me to Los Angeles but I could not board the plane with them). At this time I call Orbitz back and they tell me I have to deal with the airlines directly since the ticket is a paper ticket and out of our control? (after 15 years of using Travel Agents I have never heard this before). I call United Airlines back and they tell me that COPA owns the ticket and they cannot reissue the ticket unless Orbitz request a code from COPA Airlines to do so.

At this point days on hold with Orbitz and multiple airlines have gone by with me calling every day to see how I can solve this issue. On December 19th 2008 (5 days before travel) I am in a desperate situation with invalid paper tickets in my hand and call Orbitz TLC once again and ask to talk to a supervisor. After once again an hour of being on hold I finally am transferred with Lorie. After explaining my situation she indicates that I should have sent the paper tickets back to Orbitz, I explain that I had tried to do so but the previous agent said it was not possible. She indicated that now it was definitely to late to send the tickets back that my best option was to go to the United counter on the 24th the day of my flight and hope (her actual words) that they would honor the ticket. As you can imagine at this point in time I am desperate, I have an ill family member that I must get to , I purchased a ticket for it 4 months in advance (a guaranteed ticket not a raffle ticket were hope should be involved) and she is telling me that I might or might not be able to get on this flight.

After 3 hours on the phone with Lorie pleading for anything she can do for me she finally agrees to re-issue the ticket if I sent them back overnight to Orbitz HQ.

The next morning (December 20th 2008) I send the tickets to the Minnesota Office and call Orbitz TLC once again. My call was initiated at 10:03am PST as soon as somebody picked up I requested a supervisor. At 10:45am PST the supervisor Libby picked up the phone and verified that I had sent back the tickets when I provided her with the tracking numbers. At this time she informed me that if I wanted the tickets I would have to incur a charge of $47 dollars. I explained that I thought this charge was unfair given that I already paid for shipping twice for these tickets already (from Orbitz, to Orbitz). She repeated that if I wanted the tickets I would have to pay this fee. In the end I paid this fee since I had no other option. She said she could refund the Orbitz fee charged to me, I explained that this was still less than what I was paying in shipping costs alone for an Orbitz mess up (I could have saved this money if I had sent the tickets back when I asked to the first time).

I hope your company never puts anybody else through this nightmare.

I purchased 3 tickets for travel from John Wayne Airport to Portland Oregon for July 6 to July 11th on Orbitz. My error was I didn't print out the page with all this data; I verified it, then hit the send button. Orbitz screen came up telling me I'd recieve a confirmation of the prices within 24 hours. A few hours later, I checked my email and there was the confirmation - which I printed (but again, my error, I didn't verify the data). I went ahead and then made my rental car reservations and put all the papers away.

This weekend, I pulled them out to give the flight times to our family and that's when I saw it: Orbitz had changed the date, so we were now flying out January 28th and returning July 11th! I immediately called, but the customer service department can only exchange or cancel, with fees of $180 per ticket. This error on Orbitz' part cost me $570 against tickets that cost $745! Now, I fully accept responsibility for not printing out the data screen, but I'm not a psychic and didn't think the dates would change once I hit the send button!

I've been buying online airline tickets for over 10 years now, and have never had this problem. Now, I could see if the date was June 6, or even stretch it to January 6 - that could have been an oversight on my end - but there is no way I could read January 28 and mistake that for July 6! I've requested they review this matter - to see how this could have happened on their end, and they're checking into it, but I have little faith they'll find anything 'wrong' on their end.

I'm out of pocket for the $570 in fees Orbitz charged, plus I had to purchase new tickets (no thank you, I refuse to use Orbitz anymore - I purchased them directly with the airline).

When booking flights through its website in the US, Orbitz.com made it seem as if all charges were exchanged into USD and consolidated billed from Orbitz.com. I paid the total amount via credit card, under the impression from Orbitz that the total charge will be billed by Orbitz and charged in USD.

What actually happened was that Orbitz let the airline actually charge me. Since the airline is outside the US, it charged the card in local currency, causing exorbitant amount of foreign finance charge to my credit card.

All this happened because Orbitz was not able to fully disclose where the charges will be billed from, and using what currency, especially when the Orbitz receipt included all charges on a single bill in USD, and no mentioning anywhere of the airfare billed by airline directly.

Horrible experience talking to their customers to get the actual receipts representing the foreign charge. Their customer service reps are immune to customers' needs and mechanically dealt with these situations with no help at all.

The 2000$ airfair added an invisible $60 (3%) finance charge on top of it. The actual damage will depend on the actual foreign finance charge by the payment method.

I purchased a ticket on there website 2 weeks ago. The price went down $160. On there site it says if you find a price Cheaper than ours we will match them. What they don't tell you Is that it is a gamble and you have to wait until someone buys your ticket before they can go ahead and refund the difference. If that isn't shady I don't know what is. Many websites I negotiated a sittuation like this and it wasn't a problem. I hope know one else gets screwed by Orbitz. Buyer beware!

Broken promises. Wrong wording.

We had an all around unbelievably bad experience with Orbitz, including several lengthy waits on the customer service line. With way more difficulty than I ever anticipated, we scheduled a package tour to Mexico with Orbitz for airline and hotel reservations. Before the trip, we learned from some friends that the Hotel at which we had reservations had closed. We called Orbitz and it took a good two hours for them to determine that this was true and to arrange for a refund. We made our own reservations for lodging elsewhere (at a much better price, I might add).

We took the trip, but when we came to the airport in La Paz at the time for our departure to return home, we discovered that the airline we were scheduled to fly on was defunct. Fortunately, we were able to buy tickets on another carrier and by the skin of our teeth made the connecting flight in Guadalajara. Now, I have been over an hour on the phone with Orbitz trying to arrange for a refund.

Their first answer was that according to their information, the airline was still flying. I explained as gently as I could that I had been standing at their counter in La Paz four days ago, looking at cobwebs. They suggested that I call them back sometime next week when they would be able to call Mexico and find out what the deal is with this airline. I nearly had apoplexy, and finally got through to a call center supervisor in Manila (presumably in the Phillipines, though the connection sounded like he was on the moon), who agreed to look into this and call me back. We will see. I would never use Orbitz again even if they promised to save me 50%.

I called to ask about the cancellation fees and changing the date I fly out. The person I talked to was very patient with all my questions and he did all he could to help me. I was VERY impressed with his customer service skills and how he handled the situation by helping me out. I wish all customer service workers were this helpful!

I booked a ticket from Orbitz and they automatically added a Travel Plus policy worth $75 to my tickets. Orbitz is trying to play a game here. When I needed to cancel that Policy they made me call Access America, who then asked me for Policy Number (that Orbtz did not provide me). There is a big procedure to cancel that stupid policy that people don't even need.

I booked a package deal with Orbitz for Thanksgiving and suddenly had an emergency and requested to change my return flights, but when I called orbitz they just gave me the run around. I must have spoken to about 8 people but veryone of them would just transfer me to someone else. I finally got tired af dealing with them as I was in the hospital and extreamly ill. They have absolutly no customer service. I will never book with them ever again. I just book other flights directly.

i bought tickets to las vegas in 08 19-08 cost me 1439 for 2, checked in nov 08 price was 1152, the price assurance says they refund the difference, when i called got someone in the philipines, bascallly saying tough not getting any refund.

I purchase 2 airline tickets through Orbitz to Hawaii. I was unable to go, cancelled my flight paid a fee to rebook with in 1 year to use said tickets. The value of each ticket was 566.10. ATA filed for bankruptcy. Two legs of my trip were with US airways. They will nbot honor those legs and I am unable to get a hold of anyone at ATA. Orbitz who booked me said too bad so sad not my problem. Is there any way I can try and recoop my money? Who did my money go to? ATA, US airways, Orbitz? Thank you

Economically I am out $1,200.00. This is wrong on many levels and nobody gives a hoot as long as they get theirs. Somebody has my money..who?

I am writing to you in regards to a customer service issue that has gotten a little out of control with Orbitz.

I contacted Orbitz several times after the fact prior to re-booking to see what the cost would be; and was informed that it would a 30.00 fee per ticket from Orbitz plus whatever AirFrances change fee was.

At this time I was very pleased with Orbitz and moved forward with my travel plans. We added our son to our flights on Airfrance - purchasing the tickets directly with Airfrance. We booked our three bedroom apartment in Paris. We have another person who purchased tickets to join us as well.

Since the original email I have received emails from Airfrance with schedule changes. The last schedule change came on 10-15-2008 from Airfrance - also at the bottom of this email. The schedule change prompted me to phone Airfrance and see if we would be able to get off the plane in Paris without going onto London, as our plans were to spend 10 nights in Paris. Due to the original booking that Orbitz provided me with, I purchased British Airways flights from LHR to Paris for travel on December 23, 2008.

I phoned Airfrance and they told me I would need to contact Orbitz as Orbitz would only be able to change the record.

I called back yesterday, November 11, 2008 and spoke with Ricky who went on to inform me that I had no tickets - never did. ? That he would work on Orbitz getting me new tickets but the tickets I held were never "valid". He phoned me back as promised and told me that his supervisor Jen (who he was unable to give me an ID number), would be phoning me back. That they needed authorization from corporate to get my tickets. I called back again this morning and spoke with Lauren - id MSL who was also unable to help me - indicating that she too would call me back after I spent almost 45 minutes on hold.

I had not heard back from Jen or any other Orbitz representative. So I emailed Stephen S Director Customer Relations who to his credit emailed me back within the hour. He has said he will be contacting me within 24 hours and will do everything we can to resolve this matter for me. I am hoping that is what happens, having said that - based on my experience thus far with Orbitz on this matter I have little confidence.

I have an apartment in Paris which I have spent 3,150 Euros. I have two other tickets that were costly and purchased to join us in Paris for our Christmas vacation - and apparently I have no tickets.?

It is November 12 - It is 45 days from date of travel.

My desire is simply to have our flights - which on son is on on a separate booking.

I bought 2 tickets for LAX-TPE-KUL-TGG and live in GUA. When I arreived at the desk in LAX the people from Malaysian Airlines, who were supposed to serve the flight from Air India, indicated that this flight was discountinued since sept 08. I called Orbitz and stayed 4 hours on a pay phone, until they agreed to refund me the money (I still have to verufy that) and I was left on my own, to purchase a new ticket. They would not help me!

I was devastated. I had purchased the tickets and now I was facing to have to look for over the counter xpensive tickets, with nowhere to spend the night.

My ex-wife was able to call into to Orbitz Customer Support and have my password reset. The only information she needed was: My Name (First and Last) My Phone Number And the Security question was my zip code ONLY. Since she was my ex she knows this information, and even is she was not my ex it is not hard to figure this information out.

So I opened a case to put a Security question on my account. They told me I need to call. So I called and I was asked those exact questions ONLY. I wanted a security question added to the account so nobody else could change the password by me. Keep this in mind, if I know a co-workers email address, name and zip code I could call in and have his password changed. Then I would have acces to his account. I want everyone to beware of this Security HOLE that Obritz has.

You should immediately cancel your account until Orbitz fixes this security hole! I have canceled my account!

I made airline reservations with Orbitz that involved 3 different flights on 3 different days over a 3 week period (9/28,10/05,10/14). I didn't show up for the second flight on my itinerary. I arrived at the airport for my final flight with United. (All my flights were with United.) The person at the counter told me that Orbitz had cancelled my ticket. The reason he gave me was since I didn't show up for one of my flights or notify anyone that I lost all of my other reservations that I paid for. Naturally, I argued this but this was not going to fly.

I panciked instead of calling Orbitz and I ended up paying United $710 for a one-way ticket to get home. My entire 3 flight reservation cost $637.50. I checked my email when I came home and Orbitz TLC had sent me an email on the morning of my last flight stating there were no changes in my flight. I called Orbitz to find out why it was cancelled. I explained the situation to a rep and she connected me to Mia, a United rep and made it a conference call (3 of us). Mia gave me credit for the flight up until 6/09 through United not Orbitz but, I would have to pay a fee of $150.

I felt I hit a very big brick wall and this was the best I was going to get and accepted the offer. I know I should have asked more questions about this credit offer but, I didn't. This morning I emailed Orbitz Customer Support about the canellation and why I wasn't notified by Orbitz's TLC. Roselyn the Orbitz TLC Team rep wrote that United cancelled the flight. Orbitz does not make cancellations and it was the airline. So they're both pointing at each other. If that was the case then Orbitz still should have notified me according to their own policy.

In order for me to feel as if I'm getting my money back is to pay an additional $150 and use this credit by a certain date. I still have questions but I fear the more I check into this I suspect it's going to get bleeker. I'm currently out $710 and will still need to pay a $150 fee to receive my credit.

I did book a flight to the US, departing the 7th of October and returning the 28th of October. Due to personal problems I had to cancel 1 of the 4 flight. When I was trying to cancel this flight, ALL my flights had been cancelled! Without a warning!!! So I called Orbitz within the next minute in the US (which is 1 euro + per minute to call) and they told me (after 20 minutes!!!) I had to contact North West, the airline that would provide the flight. I thought this was very unusual but I did give North West a call and ofcourse: they told me to contact Orbitz. So I called back and after 30!!! minutes I was told there is nothing they could do.

I did lost my reservation and the money and I did have enourmous expenses for calling to the company. Absolutely ridiculous that the entire flight is cancelled when you want to change 1 segment. Furthermore I had to book another new flight to the US: so the costs are huge. Side note: there was still a lot of place on the flights, this was told bij North West.

Isn't giving out a credit card # to another company for goods and services not authorized illegal?

I complained to my credit card company and they instructed me to pay my bill minus the $63.74 which I did.

However, they claimed not to have received the paperwork for my complaint and added the amount back onto my bill the next month and charged me a $25 finance fee.

I booked a flight with Orbitz for my son and I to fly out to Idaho for my daughters wedding. after many changes to my schedule it was at a point tat the flight was not acceptable for my son would not be sitting by me and he is only twelve and never flon before. When I changed my flight orbit assured me that I would have a full refund for the flight within 7 to 10 days. at this time I had rebooked my flight at a cost of 1200.00 and was due a 704.01 refund.

THIS HAS BEEN OVER TWO MONTHS AND NO REFUND YET. I am flying out in less than a week and the last timee I called orbitz they told me that their had been a glich in the refund and it would be another ten to seven days well needless to say that time has passed and still no refund has hit my account. I would not recommend this company

I needed to book tickets for employees to Sun n' fun in Florida. I opened two separate windows on my computer, one for Dave & Sally from PDX and one for Dan & Jason from SEA. I got flights that arrived close to one another on both screens, and clicked buy first on the pdx flight and then on the sea flight. I ended up with ONE reservation for the PDX flight with the SEA people. Orbitz WOULD NOT FIX IT

Economic, I'm out $953.98 for the flight not taken that was wrong and couldn't be fixed. Frustration wise, I'm over the top. They NEVER call back, period. I still do not have resolution. They want me to keep my credit with United and take a flight, probabaly preferably out of country.

My family took a trip to Europe this summer. A family friend went along. We booked our flights in Europe using Orbitz (my daughter and I are both members who have used them before). The friend did not make the first flight in Europe, and consequently her other flights (on different days) were cancelled by Lufthansa. When she called Orbitz, she not only received extremely unknowledgable and poor customer service (placed on hold for long periods of time....while on an international cell phone), but also received incorrect advice. They told her they could do nothing to reinstate her other flights, and told her she would need to buy new tickets. They were completely unhelpful, even though Orbitz is constantly advertising its customer service.

If she had booked it herself, she would expect to have to deal with flight problems herself, but since Orbitz was used for all the flights, she expected some sort of help since she was stranded in Amsterdam. They did not even suggest that they could find her new flights (to purchase) until she talked to the 3rd person, and they all told her there was nothing they could do with Lufthansa. However, when she went to the airport the next day (after purchasing almost $600 worth of tickets through CheapTickets...which is also owned by Orbitz!),

Lufthansa actually got her back on the flights for $50. That sure seems like Orbitz did not even try, doesn't it? They really screwed up in many ways, and she wrote a detailed letter with names, times, etc. and sent it off to Orbitz Customer Service (and a couple others at Corporate Headquarters) several weeks ago. Of course, she has heard absolutely nothing from them. I have advised her to file a complaint with the Chicago Better Business Bureau also.

Orbitz does not even both to respond to their complaints, apparently. Nobody in our family will EVER book through Orbitz again, and my daughter (who is a marketing and event manager for the U of MN) certainly will not book plane tickets through them for staff at her workplace.

Booked tickets in Nov. 07 with Orbitz to Maui for Aug 1 travel on ATA airlines. When ATA airlines filed for bankruptcy, I called Orbitz, ATA, and my credit card company and was advised by all to dispute it with my credit card company Capital One ( they are aligned with Orbitz) and my money would be refunded.

The payment was credited back to my credit card account, byt 60 days later, Capitol one rebilled me for the amount saying they could not resolve the dispute. They have advised me to call the airline. ( I respond with the fact that it is bankrupt and there is no one there and they continue to tell me to call the airline- they really are stupid people).

Orbitz is of no help and takes no responsibility. I have done everything they have told me and to date I still do not have a refund. Has anyone else been successful?

Regarding Us Airways lost ticket refund applications: I Spoke with a Specialist named Nancy regarding a anticipated refund for this lost ticket. I was told that I would not receive a refund. When I made the application I was told that a refund would be issued within 90 days. I am very upset with this whole situation.

I had purchased these tickets thru Orbitz to take my daughter on vacation as she had started medical school. I am not a wealthy woman and saved and planned for this trip for some time. So I was extremely disappointed when the tickets were lost in the mail and Orbitz gave me erroneous information. I was told to just get to the airport several hours before the flight and assured that we would be able to take the flight.

When we arrived we were told by the agent that we had to purchase new tickets, of course now the cost was twice what I had paid. I did not have that money so we were unable to go. I subsequently lost the deposit for our hotel. BIG DISAPPOINTMENT We went back home and I have been waiting for a refund of the ticket price.

Well, I called because it has been almost 5 months and no refund. Imagine my surprise when I was told by Nancy that I would NOT be receiving a refund. She told me that there was some policy and a lot of other stuff that did not make sense. I asked to speak to a manager or supervisor and was told that there was no such person.

I am a very patient person and have worked in customer service for over 18 years. I have never been so mistreated. I am left feeling that US airway as well as Orbitz do not understand what the words customer service actually mean. At the least I would like what I was told was forthcoming a full refund of the ticket price. I hope you can assist me with this matter.

Lost ticke purchase price as well as hotel reservation price. This happened in December 2007. I have not received anything from them, no letter nothing. Can you please help me?

Attempted to book flight to Europe. Boston to Rome, home from Paris to Boston. Had entire itinerary printed out, just wanted to read it over phone to have it booked, as concerned that return flight might be sold out (since one way flights) upon booking flight to Rome. Bad mistake. Agent was very confused, poor English. Read details verbatim MULTIPLE times to ensure correct flight. Upon receiving email confirmation 20 minutes later, saw that he entered 7 instead of 8 for departing flight, had us leaving one month early!

Immediately called, was told all they could do was credit my Amex. Now I have a 5,000 charge that I have to wait 60 days to receive. Meawhile, still want to book vacation. Orbitz supervisor (that I requested at this point) credited our Amex, but couldn't find any comparable flights. Spent an hour on the phone. come to find out, she didn't understand that we were looking for two one-way flights. I had to look it up myself on Orbitz and walk her through it. She finally found it.

Then in an attempt to charge Amex again, it was rejected (didn't realize that they thought based on the original booking and cancelation that it was fraudulent activity and blocked account). she implied we had bad credit, and maybe we could borrow money from a relative! We finally booked the flight...started at 7pm, finished around 10pm. still not confident that the flight is accurate or finished....and out $10,000 for a $5,000 flight for at least 60 days (which overlaps with our vacation, so little to spend now). I WILL NEVER USE ORBITZ AGAIN.

Distress of what should have been a happy time, as we saved for a long, long time for this trip. Now out $5,000 that we would have used for this trip. Total worries that our trip is not accurately booked and when we go to travel it will be screwed up. Just went to Aer Lingus site tonight to select our seats and they don't recognize the email address that I used to book this flight...it is the exact address that Orbitz used to contact me, so not sure what they've done now! way to stressful.

some one stole my visa # and bought a plane ticket thru orbitz.com, after disputing with visa and getting my money back, orbitz.com sent me a letter saying pay the money or it will be sent to a collection agency., even after a reporting this fraud charge to police, orbitz still did not care and told me to pay up, should they not go after the person who made this fraudulant charge?

emotional stress

During the summer of 2007, we used Orbitz to schedule a trip and paid for reservations. An unfortunate event occurred and we had to cancel the trip. We were told by Orbitz personnel that we had a credit that was good until July 20, 2008 and that could be used for any airline.

It is now May 26, 2008. We contacted Orbitz to arrange a trip and apply the credit. Now we are told that the credit never really existed, that our previous tickets had no value and that they have no records of our prior conversations. We have learned that neither ourselves nor our organizations will ever use the services of Orbitz. We will only schedule trips directly with the airlines and leave out any travel organizations, especially Orbitz. This was an expensive lesson. And the last one.

We are out in excess of $500 in credits that we are now told they don't have any records of.

BEWARE WHEN BOOKING WITH ORBITZ. My husband and I booked a flight to Honolulu fo rour sons wedding. These reservations were made in November 07 for May 08. We thought we should have the best choice of seats and could even pick them in November. Not to be they were changed the week before and my husband and I didn't even get to sit together. Also there was an issue withour hotel room but the hotel couldn't do anything as we booked through Orbitz. We called ORbitz upon returning and they offered a $50 credit on a future purchases w/Orbitz. We are never going to use these travel sites again.

As a result of no sleep one night, the rest of our trip was miserable due to lack of sleep. Also the flight was ruined due to sitting next to a complete stranger for 7 hrs.

I purchased airfare on orbitz.com in April 2008 for travel the first week of June. When I got to the end of the online transaction I was told that my only option was paper tickets that they had to be mailed to me. The least expensive way to receive the tickets was first class mail for $23.95. I chose that option--curious as to why it should cost that much for a first class stamp. In any case, when my tickets hadn't arrived two weeks later I called Orbitz.

After being put on hold for about 20 minutes I was told wait an additional 10 days for my tickets to arrive. After 8 days--10 days would have been a Sunday--I called Orbitz again. This time I was on the phone for an hour. After speaking to an agent and then that agent's supervisor I was told that since it was US mail there was no tracking and so my only option was to contact US Airways in person and file a lost claim. I was told by the Orbitz supervisor that the $100 would be refunded to me when the original tickets were found or after completion of travel. The Orbitz supervisor even referred to the $100 as a deposit.

I went to my local airport the next day, paid the $100, got travel vouchers for my flight and a receipt for the $100 claim. I called US Airways to find out how I went about having my $100 refunded--at which point I was informed that the $100 claim fee was nonrefundable and that it should have been the responsibility of Orbitz to get my tickets to me.

Essentially the tickets weren't lost they were just never received. Now I've paid the fee and have little recourse. I feel that I was swindled by Orbitz.

It cost me $123.95 over and above the cost of my plane tickets and a couple hours out of my day because Orbitz refused to insure that the tickets I purchased through them actually got to me.

I cancelled a flight to Europe in October 2007. I was told I had six months to re-schedule. I tried to schedule, everytime, they had a new excuse, wrong airline, never received the tickets back, flight not available, etc. I had until 4/24/08 to book flight. I tried on 4/21/08 to book another flight. I was told we have to investigate. They say they left me a message on 4/24/08 on my phone. I did not get message until 4/26/08. I tried to book again to be told that I had lost my $1100 credit because I did not book flight in time. SCAM! Beware of ORBITZ.com.....

I lost $1100. Everytime I called it was a 45 minute call, often to people who speak broken english and who were difficult to understand. Often I would be transferred to a supervisor just to be disconnected.

On March 26, during an Orbitz sale, I bought two tickets, one to St. Louis, another to Chicago. Immediately upon reviewing the reservatons, I realized they conflicted. I immediately contacted Orbiz online - within minutes - and was assured the conflcting ticket for $168.01would be refunded withn 48 hours. That never happened. When I finally found a telephone number is spoke with the above-referenced representative who told be it would be refunded in 90 days. I couldn't get an explanation as to why it should take 90 days, when the money had already been withdrawn from my account. can you help me get my money back?

I'm 67 and living on pensions and Social Security. Every penny counts. I could use that $168. They can keep the penny! Thank you.

I booked a flight-hotel package. The flight got cancelled due to weather. When I called orbitz to cancel the entire package, I got one excuse after another. Each of the employees I spoke with either had such a thick foreign accent or severe speech impediment I could barely understand a word they were saying. I think that's deliberate; they WANT to get you so frustrated you hang up in disgust!

I talked with one lady named Belinda who said she was cancelling my package, and she had to send a fax to the hotel showing that the flight was canceled. She never did this. I'm still trying to get the charges credited.

We booked 3 tickets to Germany for July of '08 and were sent confirmation; and my card was charged over $2600. Five days later after the flights had gone up $300.00 dollars per ticket, we get an email from Orbitz stating they are sorry but we can't book that flight--buts here's others flights (for a lot more money). We called several times and were put on hold over an hour each time and told that charges were going to be taken off our card. Charges were not taken off; and every time we called, we waited an hour to talk and then were told the same thing--but nothing was done. They have ruined our trip, and we no longer can afford tickets. They are a complete fraud bait-and-switch miserable company. Please help, someone. Everyone else out there: do not use Orbitz to book anything

We are out $2600 plus at this point and will have to cancel vacation to see our family.

I booked an air ticket from ORBITZ website in July, 2006, with the departure on Aug 1st, 2006. For personal reasons I called them at the end of July and tried to cancel my ticket. Someone from orbitz told me my ticket is nonrefundable, then she opened it. Then I check with the airline and they told me my ticket could be canceled and it is a refundable ticket. I contacted Orbitz many times, finally, someone working there told me the way to get the refund.

I then sent the ticket to ORBITZ REFUND DEPARTMENT at the beginning of last year, and until now, almost Feb 2008, I still have not gotten my refund yet. I have called them many times and they always disconnected my phone call. I sent an email to their director on October 2, 2007, and he said they still working on my case. A couple of minutes ago,I contacted the airline again, the answer is, they already send back the refund to ORBITZ on June 26, 2007. I will take some legal action, it's the worst service in my mind. I won't use that agent again!

I have over 94000 Orbitz points. I tried to use them for a flight. They would not allow me to use them for the flight as I got a package that was discounted because it included a car. I checked their website and the rates if I reserved them seperatey were exactly the same. I was told they would apply them by 5pm the next day, they did not. I called again and got the runaround so I asked to speak to a supervisor. They took my phone number and said a supervisor would call back. They did not!

I called again and asked for a supervisor. The supervisor again told me the fares were discounted and not eligible for point redemption. I told her the rates were the same individually as in the package. She said she could not do anything, but would forward it to customer relations for an answer in 3 business days (today is Friday, so that will be next wednesday). My tickets are for 1/25/2008 so they seem to be delaying their answer so I won't be able to get a discounted fare from someone else. I also checked with the airline and car rental agency, ORBITZ's big disounted fare was MORE THAN DEALING DIRECTLY WITH THE AIRLINE AND CAR RENTAL AGENCY.

The Cost of the tickets is $960.00.

I booked a flight through Orbitz departing the day before Thanksgiving. Orbitz notified me on Monday that my departure flight had been changed to Thanksgiving Day. I called to see why and was informed that my original flight was canceled.

When I arrived at the Delta counter the women at the check-in desk said that the original flight went out as planned and had I shown up as originally scheduled I could have been in Florida already.

I called Orbitz Customer Service to find out why I was rescheduled to the following day. The first three calls I was asked the same chain of questions, put on hold for around 10 minutes, then disconnected. The fourth person was nice enough to put me on hold for 15 minutes then transfer me to someone who said that they would get back to me with some type of reimbursement.

A week later I emailed my credit card company and this evening I see that Orbitz "sees no reason why I should be reimbursed as I took the flight".

I'd think the fact that Orbitz falsely stated my flight was canceled, which in turn caused me to miss spending Thanksgiving day with my family, a bit of an issue.

Orbitz sold us an impossible itinerary: It included a 2-leg flight with 1 hour 10 min connection gap where 1 hour and 30 min MINIMUM was required. The second leg was missed as a result.

We missed the connecting flight amounting to total damages of $602.62. Part of this has been reimbursed, $302.50. This leaves $300.12 that I'm still owed.

Orbitz Travel is a BIG Crap shoot. It is a game that you had better NOT play. It's almost impossible to believe that a company runs on such corrupt lies and false claims. They charged me 3 times for the same trip and are not refunding the entire amount because of their own mis-aligned management process.

I spent over 6 hours on the phone trying to resolve this, plus still waiting on refund for total amount of $371.40. It should be an additional $24.31, but I can't get a straight answer from anyone.

I lost about $1,000 and all Orbitz offered was a $100 credit. Add to that the higher cost of travel after it finally reneged on its promise to take care of me.

Booked a trip to Punta Cana, advertised special was Orbitz exclusive, book now and save 15%. I did not receive the discount but many different excuses why: already included in price, on hotel only will receive the credit from hotel upon check in, have to be an orbitz member at $10 monthly to receive discounts, discount is through an independent company Fun Trips and have to be a member. In addition, flight was changed and I received an orbitz alert advising me of this.

Flights were changed again, the only reason I knew was I logged onto Orbitz website my trips and saw the different flights. They had my connecting flight from New York to Punta Cana leaving before I arrived in new York. They claim this was out of their control, this was the responsibility of Delta, their job was to monitor my trip to ensure all went well. Well I guess they stooped monitoring as nobody caught the flight change and the impossibility of the flights.

After several phone calls and emails I've given up, obviously Orbitz does not care about customer satisfaction. I will continue with my reservations but will carefully check every week for changes. I will also never book with Orbitz again.

It seems to me this is not legitimate business behavior.

Orbitz is posting sale fares that aren't really available. I followed up on a fare of 313 and the actual lowest fare was over 500.

Booked a trip for my son from DFW to Columbus, Ohio. When he checked in at the airport, the attendant told him he was to return home out of Dayton, Ohio, not Columbus.

I booked the flight, checked the times and connections for the return flight, but failed to check that the flight originated in Columbus. Unfortunately, I thought that when you requested a ROUND TRI flight from Dallas to Columbus, you would be given flight options that met that specific criteria!

(this sucks, It takes a lot of the fun out of a trip to Alaska) Thanks for Your assistance Ed Mellott

Consumer alleges on July 28, 2006, someone used my credit card to purchase tickets on the Orbitz website. I contacted my credit card company and they agreed it was a fraudulent purchase. In Feb 2007 Orbitz says they understand I disputed the charges and that while Chase determined I was not liable, Orbitz still thinks I should pay them. The amount in dispute is $243.09. I mailed my initial response to Orbitz via certified mail return reciept request, on 2/13/2007. Kindly note until BBB intervention I had not even received a written response from Orbitz addressing my initial response, only more bills demanding payment, a payment which as I explained in my initial letter that under law I am not liable or responsible for.

I booked flights for my son to Malaga, Spain from Kansas City. When my son arrived in Boston, he learned the flight on Air France booked to Paris and connecting to Malaga no longer existed. Not only did Orbitz not notify us, but they were not generally helpful in making new arrangements. Air France did take care of him on a flight the next day but he had extra expenses (not reimbursed) and aggravation, and they said that Orbitz had been the cause of the problems.

I was not given any notice, when I printed out the itinerary, it said my flight was confirmed.

I had to book the same flight with Spirit for an additional $150.00 If I had not called about the mistake in the print-out, I would have been at the airport at 4:00 am to find out I had no reservation. I am not happy with Orbitz and I think they should make some compensation for my added expense and aggravation. I am 76 yr olds and will from now on make my reservations anywhere but through Orbitz.

On February 15 I called into Orbitz to make a reservation using a credit. Prior to finally reaching a customer service representative, I had already called 4 times and was either hung up on or the phone system hung up on me. When I did reach customer service, it took her a good 2 hours to reserve my flight. I gave her the exact flights that I wanted, but she said that she couldn't find that flight and instead the flight I was need would be more expensive. After being put on hold for several minutes (and several times), she finally came back on claiming that her screen froze and that is why she wasn't able to see the flight. So, the flight reservation was booked. She said she would send me a confirmation email; however, I never received one. In fact, I typically receive an automated confirmation email with all information including ticket numbers, and days went on and I never received this. I contacted Orbitz via email and had a long correspondence of emails from them stating that their system didn't show that I had reserved a ticket under the email address. They stuck with this story for some time until after about the 3rd or 4th email they then claimed that my reservation was indeed reserved. The problem was, they couldn't give me my ticket numbers! About a week or so later I need to cancel my trip. In doing so, I try to go online and cancel it. No can do, there's an ERROR. So, I have to call Orbitz again. I told them that I wanted to cancel my reservation and that I should still have a credit to my Orbitz account to use towards another ticket in the future. They tell me that I will not have a credit because the ticket had already been used. They then claimed that it had been used on the previous trip back in September (remember, the one I DID cancel and reserved the credit.) They claimed they also contacted the airline and they said the ticket had been used, too. So basically, they were telling me that I went on that September trip and never cancelled. Funny thing: I save all my confirmations from Orbitz, and as I was looking for documentation stating that did in fact cancel my September trip, there it is! Orbitz DID IN FACT send me a confirmation email stating that my September trip was cancelled and therefore had a sum amount to put towards another ticket, which is what I attempted to do with 3/1 as stated above. In trying to cancel my reservation and figure out why they wouldn't give me a credit. I

Our friend booked through this travel agency, her flight was delayed and rushing to make the connecting flight she injured her knee, I have spent one hour and forty minutes trying to get Orbits to assist her with a wheelchair and hotel connection. I was shuffled from operator to operator left waiting for long periods of time, called on my other phone and probably got the same operator I was on hold with on the first line. They said I did not give them 24 hours notice about this problem so they didn't have to help. They advertise and claim to have a 24 hour hot line but then say it is too late at night to expect a supervisor to be available. Quote It is 12 midnight here and there is no other supervisor who can help.

Reminded that they advertise 24 help line she said without 24 hour notice there is nothing they can do in an emergency. Their service was in all ways unprofessional and time wasting. My friend is about to land in Detroit at 1AM, with an injured knee and no place to stay. They said it is just a shame they can't help.

I puchased two tickets to Spokane Washington. I later called to exchange them for two tickets to Idaho. They were to charge me for the new ticket price of $521 ea plus taxes, and fees including exchange fees for both Orbitz ($30 ea) and Delta ($50 ea),and refund the previous ticket.

The service rep had difficuly figuring the transaction and had to put me on hold serveral times. Eventually she asked me to accept the charges (that should have been near $600ea), which I did. When I got the bill it came to over $890 ea!

When I called to complain Orbitz said that, even though their records show that the price was $521, they had already paid Delta, and that I had agreed to the incorrect charge, therefore they would not pay me the difference.

My recommendation is use the website for comparisons, but buy directly from the airline. You will get a cheaper price, and problems can be resolved if they arise.

I booked four tickets on Orbitz from PHL to LAS for this christmas vacation. They indicated this was confirmed as did the airline. This evening they sent me an email stating that the airline would not sell them the space at the price, but the airline (Delta) told me that orbitz cancelled the reservation tonight and that there was no problem with the reservation from the airlines end. The price was $813.47 for four tickets departing 12/23/06 and returning 12/31/06 which is very low.

It will cost me an addition $2000.00 to rebook these tickets, not to mention lost time, etc.

I made a reservation purchase through orbits. To make a very long story short, they double charged my card. As soon as I noticed this double charge on my card I immediately called orbits first then my bank. My bank representative was very clear and specific about what had happen. All the mean time the 5+ orbitz employees I spoke with danced around the explanation and all in all NEVER gave a solid answer as to why my card had been charged twice. This entire dilemma last a total 4 hours. All the meantime I was hung up on 3 times and had a waiting time of approximately 3 hours. I’m literally on hold right now with orbitz and so far no solid explanation.

My account went negative, a Very important purchase I had made was kicked back, I was charged an over draft fee, I wasted more then half my business day on the phone with orbitz, lord knows what else. This kind of customer service is utterly and completely horrible. I’m a strong believer in doing a great job at what I do. We are all humans and all make mistakes. However it’s very unfortunate that some of us do not know how to take accountability for them. Orbitz get the double goose eggs on my part and I will never use them again for my traveling purposes.

I have tape recorded my conversations with all of these representatives. I have been on the phone literally for hours. None of the reps are native American English speakers. They have all refused to supply me with an email confirmation of our conversation, They all say I did not cancel my ticket. I maintain that I did. And that if there is some misunderstanding it is on their part for not understanding my American English. I am now speaking to someone in North Dakota named Ashley who said that she can go in and see if the call cancelling the ticket was recorded. I asked her why no one else in the prior phone calls did not suggest doing this. I asked her what standard operating procedure is. She said she could not tell me that.

She told me the cancellation was not considered a cancellation, but an inquiry. I told her I cancelled the ticket as I could not make the flight and that I said I would call back to reschedule my return as she had informed me that if i made another ticket reservation and then had to change it again i would be charged change fees twice. So i said okay. I will call back and reschedule my flight change when I have a definite date for a return. Now i have been trying to reschedule my return.

Orbitz stone walls customers when they try and get information. They take no responsibility for the language and communication deficits of their employees. They make communication impossible

I fly a lot on business and my client called at the last minute asking for me to be on site a day early. We called Orbitz to request a ticket change, willing to pay the penalty fee of $100. We were told that the ticket price had risen to $850 + the $100 change fee. At the same time we linked on the the web page to find out that a new ticket was around $460! The orbitz representative denied this fact and insulted us.

We chose to cancel the original ticket after we were assured we could apply the amount to any new booking with Orbitz, but after transfering to the Exchange Dept that fact changed. We were told that the ticket was not valid for all airlines and that we had been misinformed.

We will take our future business to Expedia.

I was lured into purchasing air travel from Orbitz rather from the Airline (Delta) by falsely showing more available and better seats on the Orbitz site than on the Delta site.

I was promised "seat selection" later in the process but once purchased, I was assigned a bad seat. When I tried to change it on line, the same limited number of seats showed up on the Orbitz site as I had been given on the Delta site. Very misleading.