Northwest Airlines

I loved KLM Airlines. Going there, we had a big spacious plane and I felt safe - great service. I was going back to Canada from the UK. Surprise! At the airport, there is a small plane, one aisle waiting for us, Northwest Airlines. What happened to KLM? Well, I was told it was their sister company. I knew it scared me to death. I got on and experienced turbulence like no other time that I have experienced it. Bang, bang, bang. I later found out that this was called pitching. My stomach was doing flip flops and being scared of flying already, I could not control myself and I felt like I was going to have a heart attack.

The tail was swishing and the lights went off for a while. People were screaming and were very worried. We all thought that that was it. I had an anxiety attack and I was almost screaming with the others that I wanted to get off the plane. I never thought it would end. The stewardess had to stop mid-flight to put the drink trolley back and buckle herself up; she wasn't too sure either. It finally stopped after the plane went sharply up and down for what seemed like an hour.

I got on the KML plane in Seattle and a frequent flyer I spoke to couldn't believe we flew on a one aisle plane. I don't know if could trust KLM again. I didn't want Northwest, didn't ask for it. Actually, they lied and said that wouldn't happen, that it will be KLM all the way because I don't like small planes. There should have been a large plane going overseas. It was obviously an attempt to save money.

Simply put, I bought a ticket for my son's girlfriend to go to Mexico in March. They broke up. I don't want a refund. I just want to put the ticket in my name. I paid to have it put on hold until I can use it. I have permission from the girl who's name is on the ticket. I can prove I purchased it with my credit card. The airlines says tough luck. To make matters worse, they say they will resell the seat. It just does not seem right.

After arriving in Detroit to get a connecting flight to Denver, I wanted to find out what will happen to our luggage since it was placed on an earlier flight that they bumped us off of and I am a diabetic. The medicine was in my luggage. The woman who works there for Northwest refused to look me in the eye or help me. I asked for her supervisor, she claimed there is no way to get one. Really? So I requested her name so I could check with corporate. She turned her name-tag around and literally ran and said she had other things to do. So I found a supervisor and she has an attitude right away and won't give me her name either.

My flight left Chicago to Minneapolis. I was supposed to leave Minneapolis at 3:15 but was delayed until 4:30, then to 4:50 because "the airplane died." That's a quote from the airlines in the Terminal Gate 17 so then, we were told to get on another plane at Gate 18 then ended up sitting for two hours finally arriving in Boston at 11:00 pm. The service was fine but I think I should be compensated for my inconvenience. It was the first time I flew with this airline and wouldn't want it to be my last.

I am filling this out since it was my property stolen, though it was a friend that flew. I had loaned her my camera for her trip to Baton Rouge, LA to see her family for christmas.

She had packed all her things into one backpack, intending to carry it on herself. It was the size of a bookbag, and should have worked. Instead, on arrival at theg ate, they told her she would have to give them the bag to check, because the plane was too small. There, at the gate, they took the bag from her and set it aside. When she got to Baton Rouge, (from Portland ME, connected in Detroit) the bag was "lost". Two days later, they found it again and she recieved the bag. The only thing missing was my camera. It had been stolen.

I made a reservation in November with Northwest Airlines to leave on the 27th to see family and return on the 31st. My ticket was paid for and I have a confirmation number. On the 20th of December, my mother passed away and I attempted to contact Northwest to see if I could get an earlier flight and extend my stay to I could attend my mother's funeral and be with family. On my first phone call to them, I was on hold for 6 hours and no one ever came to the phone.

I missed my mother's funeral because I could not get any help on new flight arrangements from them or even a real person to talk to. We could not use our computer to change plans due to the snow storm and our cable being out. The day of my mother's funeral, I tried to call Northwest again and was on hold for 4 hours in which no one ever came to the phone. I tried again to day to call, was routed to 8 different people, on hold for 5 hours and never received any help from Northwest Airlines. I will never fly with Northwest again. I will be leaving as planned on the 27th but immediately on arrival I will cancel my return flight and choose another airline when I am ready to return.

In Atlanta, several northwest and delta employees checked our tickets and directed us to the wrong places. After waiting in the last line for 15 minutes, we were told we were 7 minutes late. The clerk said they would have asked if anyone was on the flight about to be closed, but she didn't think it was busy enough to do so.

On November 8, 2009, our group arrived to the Detroit International airport approximately 1 hour 20 minutes before scheduled departure time. We were surprised to see a humongous crowd in the Northwest Airlines check-in line. On several occasions a NWA representative walked down the line asking for any who were traveling with carry-on baggage only or who had already printed out boarding passes. Unfortunately, we were unable to do this the night before as I had no access to the internet. I took the initiative to inform her that we were in danger of missing our flight but she said there was nothing she could do without boarding passes. It took us over one hour just to reach the check-in counter. I asked the representative behind the counter if there was something unusual going on that day and she said 'no, almost every day is like this'. Since it was too late to check-in for our scheduled flight, we were obligated to pay a fee to take the next available one. (We had an international connection awaiting us in Miami so we could not afford to risk being placed on 'stand-by'.)

I recently reviewed the Customer First guidelines posted on the NWA website. It recommends that passengers arrive at least 75 minutes before scheduled departure for domestic flights. Since we complied with this guideline, I believe we are being unfairly penalized with a $50 per person fee. I have repeatedly tried to resolve this issue via a phone call, email, and letter to NWA/Delta. They insist that the fee was correctly applied since we had failed to check-in on time. I explained to them that it was impossible to check-in on time because they did not have enough personnel available at the counters to process their customers in a timely fashion. During the phone call I asked to speak with a supervisor but she refused to transfer my call. I sent an email and hard copy of my complaint to Delta (NWA) and received the same illogical responses that make no attempt to address the underlying issue of poor service. (I have copies of their responses in my files.)

I was traveling on-board Northwest flights from Newark-Liberty I'tl to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags was missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline's office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone's opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately. Please help. More than $400 worth of monetary plus non-quantifiable emotional losses.

We were traveling from Fairbanks, AK to Omaha,NE, via Minneapolis, MN. While waiting for our connecting flight to Omaha, we were paged to the front desk. A gentleman with the airlines told us one of our bags had fallen off the luggage transporter and had been dragged a very long distance on the tarmac. We were told to go to the baggage claim office to retrieve our luggage as it would not come up on the conveyor due to the damage. When we arrived in Omaha we did as we were told, but the claims officer did not know anything about the incident. Our luggage came up on the conveyor in a plastic bag. The entire front of the suitcase was in shreds, the soles of the shoes in the suitcase were scraped off and holes were in the sides of some. Our clothes had apparently tumbled inside the case as it was being dragged, they were all damaged as well as some souvenirs we had purchased in Alaska for our Grandchildren. Eshan ga ve us a claim # and a form to complete when we got home to detail the damage. We were given a new suitcase to take our trashed belongings home in. This happened on August 25/26. We completed the form, attached receipts for our belongings and mailed the form in a pre-addressed envelope to the claims department on September 20, 2009,

I have repeatedly tried to contace NWA about the status of our claim. I have been put on hold for as long as 45 minutes, transferred to numerous departments only to hear "we don't handle that", given numbers to call that tell me to e-mail my inquiry, and e-mailed twice to no avail. It is now November 10 and I have yet to hear from anyone who can tell me the status of my claim. Apparently they have a bunch of employees who have no idea who does what as well as being very unprofessional and seriously lacking in the skills required for customer service. I am going to write a letter to the president of NWA and anyone else within the organization I can think of, as well as notify my travel agent of the poor service we have received from NWA.

My NW flight (#5974) left Ontario, CA at 6 am. We were headed to Salt Lake City, Utah. This flight was pleasant and I had light conversation with the military passengers around me. I arrived at Salt Lake City and upon getting off had to board another NW flight immediately (flight #1167). This NW flight was headed to Minneapolis/St. Paul, Minn. This flight was also pleasant and I had light conversation with a gentleman next to me who was headed to Washington DC for a yearly business convention. When I arrived in Minnesota, I had time to eat lunch. So, I ate and then boarded a Delta flight to Nashville, Tennessee #5736.

The flight was pleasant up until we were landing in Nashville. The pilot announced we are beginning our descent into Nashville. About 5-10 minutes later I felt the urge to urinate. I chose not to get up at this time because the seatbelt light was on and the plane was swaying from side to side. I knew that if I had gotten up, I would have fallen in the isle. So, I thought to myself "I can make it. I'll just go as soon as I get to the gate." The plane did not land for approximately 25 minutes. During this 25 minutes, my bladder started to swell and I felt a lot of pressure. We land, and are approaching our gate.

We were almost to the gate when the pilot announced that there was another plane at our gate and we had to wait for them to move. I thought this was the perfect opportunity to use the bathroom as we were at a dead stop. I get up out of my seat start walking down the isle and the flight attendant at the front of the plane announced "Mam, please stay in your seat." As I reached the bathroom area there is another flight attendant sitting next to the door. She said, "You need to take a seat. I can't let you use the bathroom right now." I tell her my bladder is going to burst and that I have to go right now. She says, "I can't let you do that. Please sit down." I sigh and turn around and sit in the seat closest to the bathroom. The pilot then announces, "Folks, we will be sitting for 5 to 10 minutes. Please bare with us." I take my seatbelt off, get half way out of my seat and look at the flight attendant. She looks over at me and shakes her head no. I say, "We are at a dead stop for 5-10 minutes and I'm only going to be 30 seconds in the bathroom. Please let me go."

At this time, I noticed that people around me are beginning to notice what is going on. I am feeling very frantic, and in a lot of pain. I text messaged my husband and friend to let them know that the flight attendants are not letting me use the bathroom. I turned to the flight attendant again with pleading eyes and say "Don't you realize this could cause a medical problem?" I asked her for her name as she shrugged her shoulders at my question and she said, "All you need to know is the flight number, not my name." She said, "I talked to the pilot and the pilot said "no, too." I started crying and turned away saying "Oh my God." I notice there is a female passenger looking at me with an expression on her face as if to say "I can't believe they're doing this to you."

I am crying, in a lot of pain, and now I'm angry. At this point, I'm also feeling very humiliated. I wait another couple of minutes and cannot wait any longer. I take my seat belt off and charge for the bathroom. I reach for the doorknob and the flight attendant stands in my way and crosses her arms as if she's a body guard and says, "You will not use the bathroom." I try to tell her that I am on a medication and she doesn't let me finish my sentence and very rudely says, "Yeah, sure you are." I am on a medication called Wellbutrin that causes frequent urination and this is what I was trying to tell her. I am hysterically crying trying to reach the bathroom door and she shoves me away. I am continuously trying to reach for the door knob of the bathroom, and she is pushing my arms and hands away.

I tell her while crying, in a frantic voice, "I am not going to be in any more pain because of you. How can you do this to me? Please let me go in!" Lastly, I tell her that if she doesn't get out of my way I'm going to pee on the floor and she says, "Go ahead!" I think to myself, I only have one pair of pants with me for a 3 day business trip and I am not going to ruin the only pair of pants I have as there are no washing machines at a hotel. So, I made the choice to pull down my pants, squat to the floor and void. The passengers can't see me because I'm in the attendant work station area. The only one that saw me do this was the flight attendant. I finish, stand up, and walk away, crying. I was so furious, and shaking and hurt. I get to my seat and lightly touch the oriental lady on the shoulder to let me back in and she politely moves out of the way.

I sit down, feeling absolutely embarrassed, pick up my phone and contact Pre-Paid Legal. The Pre-Paid legal assistant filed the information and while I'm on the phone with the assistant the plane is finally getting to the gate. I grab my stuff like the other passengers and get off the plane without anyone approaching me. I think to myself "Maybe they're just going to let it go. I will just let it go and just go to my hotel and forget about this." I reach the benches by the airport exiting doors and emotionally fall apart. I called my husband and told him what happened. He is very angry with the airline as well. Just as I am about to hang up with him, the flight attendant and 2 BNA police officers approach me.

Officer Lawrence pulled me aside and asked what happened. I told him what I could and he said, "What you did was illegal. I will do one of two things: I will either take you to jail or you will go clean it up." I responded, "If it's just urinating in public, can't you just give me a ticket?" He said, "Sure, if you're a resident of Tennessee." I said, "I'm from California and I would only get a ticket there too." He said, "Well that's not how it works here." I said, "Fine, then I'll go clean it up."

We start heading back to the terminal and the pilots are approaching us with the other flight attendant. He says, "Wait here with Officer Clark for a minute." Officer Clark was running my license. I made a phone call to my husband to update him. When I hung up, Officer Clark said, "No more phone calls until we're done conducting our investigation." I said, "I'm expecting a phone call from my attorney, can't I answer that?" "No", he said. 10 minutes later, Officer Lawrence comes back and says, "The airline is going to either bill you for the clean up or ban you from the airline. One of the pilots has to make a phone call to whoever makes this decision."

15 minutes go by and I tell Officer Clark, "I think I'm going to throw up. Can I please go to the bathroom?" He permits me to go. I use the restroom closest to us and I come out and wait another 5 minutes. Officer Lawrence comes back again and says,"The airline has decided to ban you from flying with them." I said, "Okay, well then I'm not too worried because I'm not flying home on Delta anyway." He gives me a card with the case #(09-01504) on it and sends me on my way.

Friday the 18th at around 5pm Nashville time I get a phone call from Grant G., Security Manager of Frontier Airlines. He says, "I'm calling to get your side of the story, but first I have to ask you: Did you make any racial comments or use fowl language?" I told him, "Absolutely not," and told him my side of the story. He seemed to be very sympathetic to my situation and said "Well, the main reason I'm calling you is to let you know ahead of time that NW airlines has contacted US Airways about your situation and US Airway has decided to cancel your return ticket. Unfortunately, it is policy that if there is an airline that cancels their flight with a passenger, then the rest of the airlines on that reservation have to cancel as well." I tell him that I am grateful that he called because it would have been a shock to get to the airport and find I had no way home.

After Delta canceled my flights, I had to purchase a one way ticket back to CA with United Airlines for a cost of $686. I paid a little over $200 for the round trip tickets with Expedia. I'm sure the price was as it was due to the fact that it was short notice and one way. The online system said there were only 3 available seats combined on both planes, and all were first class. I tried to save money by booking through Expedia and because I wasn't allowed to go to the bathroom while at a complete stop, I paid $800+ dollars total to get to Tennessee and back. I only brought one pair of pants for 3 days so that I could save on baggage costs and pack lightly with a carry on bag only.

This was the most humiliating experience of my life. As a first time business flier, I felt my dignity was stripped and I was treated inhumanely, all because I wasn't allowed to relieve myself of excruciating bladder pain while the plane was at a complete stop. They have ruined my interest to ever fly again, and I used to LOVE flying! I now have a problem where I can't void my bladder all the way during each urination. I need treatments for this and I can't afford them. Civil and human rights were violated. Physical abuse by the flight attendant.

My two children and their significant others flew from St. Louis, Mo to Detroit, MI on Flt 1178 on Northwest airlines today 8/20/2009. Their flight was on the ground and unable to get a gate. So they were running late due to the airlines inefficiency. They got to their next gate at the last minute,the plane was still on the ground Flt 3863 scheduled to depart at 1:30 p.m destination Bangor, ME. However the airlines would not let them nor the other 3 passengers who were scheduled on that flight board the plane.

I found out from my daughter that even though NWA knew the flight was on the ground they let other passengers take their seats. There were no other flights awailable later so they are now forced to stay over until tomorrow and take the same flight tomorrow. The airlines would not pay for rooms for them. They told them that they could stay at the airport for 24 hours for free and they would give them food vouchers to use at the airport.

To add insult to injury, their bags were put on the other flight and are now in Bangor, Maine. So they are now not going to arrive in time for family planned activities, the airline feels no responsibility to the passengers yet they were aware that the other flight from St. Louis was on the ground.

I made these reservations over 3 months in advance because we are all in Bar Harbor Maine for their step sisters wedding. I cannot explain how upset I am about this incident with NWA. Additionally, the Flt was over an hour late departing so there would have been plenty of time for them to get on the flight as they were there right at the scheduled departure time. What recourse do I have

We our out hotel costs for two rooms one night. Additonally we had scheduled a family outing for whale watching for tomorrow morning 8/21/2009 which is another 235.00 for the four who are detained in Detroit. The biggest problem is the consequence of missing out the planned activities and being stuck someplace with no clothes, and no toletries and no help from the airlines or even an apology.

Aug -11th 2009 I was arriving to Miami with a connecting flight from Detroit. My flight was delayed and we reached Detroit around 9:15pm. I missed my connecting flight. Therefore the agents asked to me if I want to catch another flight to Ft.Lauradale airport there I had no choice and I got on the fligt and arrived around at 12:55am. I went to an agent at the Baggage Claim dept and explain my situation. She filed my reports and issue me with a file#. She said someone will deliver my luggage no later then 4:00pm on Thursday 12th . Therefore I asked my wife to stay at home and keep an eyes on for delivery.

I waited for hrs and hrs but didnt receive any phone calls. I call the 1-800 spoke to an agent and explain my situation to her. Her reply was she cant help me (Very unprofessional) I asked her to get me an ETA but again her reply was I dont know and I cant help you out. Around 10:00pm I decided to call back the same 800# and speak to one of the Supervisor. She made some phone calls and told me that someone will contact me between 11:30pm to 4:00am.

At that time I decided to stay home and make sure that I dont missed there phone call. Unfortunately I never receive any phone calls. I called them back again early morning on Thursday 13th at 9:30am. I speak to a supervisor but apparently she had no clue of when I should be receiving my luggage. She didnt even try to even contact anyone to see if she can get me an ETA. At this point I am totally lingering around and dont know where to go. I am dealing with some very unprofessional and incompetent employees at North West Airline.

When she informed the NW employees that she was assured that she would be able to meet him at the gate she was sent to see no fewer than five other employees. When she was finally allowed to go to his gate she was told that my son had been placed on a bus and was being taken to a waiting area at another terminal. He had been assured that his mother would meet him. He was finally brought to her half an hour after his flight had landed. He was, thankfully, fine, resilient lad that he is, but his mother was understandably upset by the events as was I.

After I contacted NW Customer Support at a non-800 number and waited nearly fifteen minutes for an agent, I received an apology and the offer of a hundred dollar flight voucher for a future flight. I explained to the agent Nick, that I was interested in neither.

What I wanted was for him to take down my complaint and to have someone research the situation and get back to me with an explanation of what happened and why. He informed me that my complaint was being duly noted and would be passed along to the relevant people so that this would not happen again. I responded that my confidence level in NW assurances was not high and wanted someone to get back to me. He said that was not possible but that I could file my complaint on-line and someone would get back to me.

Surely, it was not impossible for me to receive the service for which I asked, simply inconvenient for him and /or NW. They prefer me to e-mail. I preferred, after their botching the treatment of my son the unaccompanied six year old minor, to speak to a live person and then receive a response, which could have been via e-mail. I didn't want a hollow apology nor a flight voucher from an airline so unwilling to address my request after their screw up.

I've been trying to book a round trip flight from DTW to BOD; until November 18th it is possible to get Northwest Airlines 8113 operated by Air France -- AF 7625 from BOD to CDG, after that the co-branding disappears, only AF 7625 displays at 10;40AM.

So I filled out the form at NW site--with a reply that says all the NW seats must be filled after the 18th; called customer care, same non-response. Emailed Northwest.Airlines@nwa.com with this reply:

Thank you for contacting Customer Care.

1-800-447-4747. They will be happy to assist you.

the phone for FOUR HOURS. WHAT IS GOING ON??

I purchased two ticks on Jun last year with US$1991.67 each, on 7/19/2008 I fund the prices went down to US$1586.68, and I contracted the Ticket Reservation Service, the service representative agreed to refund the different to my account for Electronic Credit Voucher and charged me $40 for service fee. However, I tried to redeem my credit voucher before it expired on this year July 2009. And I found my credit Voucher was disappeared from my account. I fax and email with my electronic receipt from last year that showed the different prices and service fee to Northwest customer service. But they told me I can redeem my credit voucher if I lost it,and they don't want to help to investigate why the voucher disappear from their system.

on the runway for 15-20 minutes which made us late getting in to our connecting flight to Atlanta.

My friend & I hauled to make our
connecting flight & he had to stop and use the restroom. I went to the gate which took some time to get to and as I got into the area they were

paing our names stating they were closing the flight. OK that was not our fault! I told the lady he was on his way, we were delayed in Orlando & I was told it wasn't her problem ad the flight was closed and if I wanted to be on the flight to get on there now or miss the flight.

We
made it into Omaha only to now have my luggage there when I arrived. This is the first time EVER that has happened to me and I had a job in

terview set up for 3 p.m.. that after and after flying all that way had to wear what I had on.

We flew back to Orlando on 6/23/09 on Flight 3538. First the ticket said Gate A3, got up to the monitor & it said Gate A5. Went to verify that
information w/the lady behind the counter & as I approached she was walking away, & when I asked, she seemed irritated that I bothered her
when she was walking away. So, we went back to A3, then was told it was going out of A5 and the flight was due to leave at 4:58 p.m. but again

didn't get out until 10-15 minutes late.

Once I sat down, I had a lady with a crying infant behind me that proceeded to kick my seat the entire way to Memphis. We made it in time just to board our connecting flight. I wasn't happy that my friend and I didn't get to sit together on the way back on either flight. But the Me\mphis flight to Orlando sat next to a man with a kid who I feel should have had her own seat but didn't. She started throwing a fit before we took off, which again we were about 30 minutes late taking off. She proceeded to throw a fit the
entire way to Orlando. He had her on the floor betwen his feet and she kicked and cried. Each kick hit me in the leg so imagine that for the
duration of the flight.....well over an hour. This guy did nothing to quite her down.

Then there was another screaming kid in the back of the plane and one row behind me and over there was another kid that screamed and cried several times. Then it smelled as if the little girl next to me had a dirty diaper the entire trip which smelled horrible. and as the flight attendant was trying to hand out drinks and snacks people were trying to go to the bathroom & couldn't. There was one larger man who insisted on standing there and waiting and it was right next to me and he passed gas a couple of tmes pretty much in my face. It was utterly disgusting!

I feel I should have been reimbursed the bag fee I paid going ($15) since I didn't get my bag until almost10 p.m. at night and shouldn't

have been charged one on the way home either just for that fact. I feel I should be comped my tickets due to the horrible customer service and all the other incidents incurred during the both flights. I can honestly say I will NEVER fly Northwest/Delta again.

My son and I left cas to fiy to BWI on March 25th. The night before it did snow and I understand about weather and how you have no control but other things NWA does have contriol over. The fligh crew was late to the airport which was making the flight late. Then with all of the snow and ice, they had to de-ice the plane which took over 45 mintues to do. I get de-icing the plane what I do not understand is why it took so long since one plane was ahead of us who was almost done when we got there.

Then the flight took longer then it should have and even the flight attendant commented on how late we were, so many people on the flight were going to miss thier connections. The worst part was when we arrived into MSP to change flights there was NO GROUND crew for about 15 minutes.

We had to sit in the plane and wait. When we finally got off the plane we both ran to the other gate (on the other side of the airport) and one of the rep's stated: "What did you want us to do what for 5 you who were late to hold the plane." She then walked away. I was mad at this point. I asked how long before we would catch the next plane from MSP to BWI. The rep had to fly us to Memphis then to BWI. I am unsure why the crew and agency of NWA is so disorganzed and nasty to the consumers.

While the weather is not under [their] control. the crew being late to the airport is. I live far north from cas where the weather is always worst then down at cas so that can not be the excuse. Then waiting so long for the de-icing. no crew at MSP when we arrived and the rudeness of the rep's. I work as a school counselor and understand having to deal with difficult people. Not everyone is mean ( I was nice until the rep in MSP was so mean). There is a way to treat people who are trying to make a connection flight.

Not that NWA cares but I was trying to see my husband who is currently stationed in the DC area due to being active duty Army for the last 20 years. He has not lived at home for over 3 years do to the war in the Middle East. But I still manage to understand what is happening not only with me but others.

I would love to ask for a refund for our flight on March 25th but I know that will not Ilappen. I am hoping that [NWA] would take some training on customer service. Maybe give them an in-service with: Who Moved My Cheese. High 5! The Magic of Working Together. The Last Lecture. FISH! A Remarkable Way to Boost Morale and Improve Results, How Full is your Bucket? Strategies for Work and Life. These are just a few of the books that I not only use wllh the staff at our school but our students and parents. Have them just think what It would be like to be in the consumers place.

I was crying and upset. No one has the right to treat another human being like that. I had our 10 year old son with us. All I was doing was wanting some questions answered.

i was on a a flight to texas from detroit and had not received my luggage and found to be reported lost several weeks later.I sent my claims form roughly six months later in which i was told this was fine and when i did i was told i could not recieve anything regarding my lost luggage.

I am the Director of travel for a major company; each year our employees go to France to participate in the Le Mans Grand Prix; a couple of months ago we purchased 26 round trip tickets from Detroit to Paris. We have been making this trip for the past 10 years, so we are not new to the process.

We have always booked the desired non-stop flight via the NWA.com website. In previous years this flight has been operated by KLM, since Northwest has merged with Delta this flight is now operated by Air France.

* The reason that I booked on NWA.com is because our company is enrolled in the Biz Perks program and all of our crew members have world perks numbers. Since we did not want to miss out on the frequent flyer miles for such a long and costly flight, and because the flight was offered on NWA.com, it just made sense to book via NWA.com.

To make a long story short; after going to NWA.com and calling Northwest I was told to go to the Air France site to select seats, there I learned that you must actually call Air France directly for any and/all requests, which does explain the ridiculously long hold times you encounter when you do call them.

As instructed I called Air France; after being on hold for over 30 minutes I was finally able to speak to a live person; I was told that they could not issue seats on this flight since it was booked via the Northwest site. The operator said quite rudely; I am not even able to see a seat map, Northwest has not released the seats to us, you must call them in order to request seats. She was adamant that Northwest was wrong and that she was giving me accurate information. I tried to push aside my frustration, after-all she just may be right how did I know?

So, I called Northwest again; although the wait time was far less, the response was the exact opposite of what I had just heard from Air France. The NWA representative said; There is nothing that we can do, that is an Air France aircraft, they are in charge of seat assignments, we do not have access to the seat map. Hmmm, where have I heard that before? When I explained that I had done that she said that Air France was wrong and there was nothing that she could do to help us, I would just have to call Air France and make them understand.

Upon returning to the line she said; The problem is; you cannot select seats until 30 hours prior to your flight, so no one will be allowed to select seats for this flight until then. Assuming that this information may be accurate, I decided to give it some time and try again once we were closer to the departure date.

Within moments of making that decision; another passenger informed me that he had just succeeded in getting his (and 4 others) seats assigned (rows 18 through 21) by calling Air France. In addition to that, I find out that the owners of the company are seated in rows 38 & 39. Forgive me, but this has gone far beyond stupid at this point! Why have they made such a simple thing so difficult?

After 3 more calls to Air France, I was finally put in touch with an Air France Supervisor (Angela), she was the only person who seemed to get it and offered to help me. She said not to worry, she would be sure to see that the owners of the company were seated together near the front of the aircraft. But, we would have to wait until closer to departure date for confirmation. I wanted to believe Angela; but was skeptical at this point.

Fast forward to 3 days before the flight; after a lengthy phone conversation with another Air France Representative (Angela was unavailable), I was informed that the owners spouse did not have a return ticket? All the tickets purchased were round trip, how did she no longer have a return flight? Guess what; Air France said I had to call Northwest because they were the ones who cancelled the return. I did just that and surprise - Northwest said it was Air France. After 3 more calls we got this fixed, still no answers as to how it happened but it was fixed.

Now, group flies out of Detroit to Paris, blessing of all blessings several of them were bumped to first class. Unheard of I know, but I assumed given all the problems that was the airlines good faith effort to make amends, which would have made all the bad feelings go away, unfortunately there was a return trip to come and the incompetence soars through the roof.

Eleven days later the group attempts to check in for the return flight from Paris and guess what. The owner of the company does not have a return ticket! No kidding, this really happened! Evidently, once they bumped him to first class in Detroit they cancelled his return ticket. So, after 2 hours at the counter he was forced to buy another ticket to get home. Oh, and get this, his spouse had 2 return tickets. Only one round trip was purchased for every passenger.

Try getting in touch with anyone at the airlines to complain, its impossible. So, the saga continues; I will update this on the end result as soon as I know what the end result is. The moral so far is, dont book an Air France plane via NWA.com.

Today they said I have been credited $430 and charged $390.02, but low and behold a credit for $430 then another charge for $430 within 10 minutes on my bank account. I have now talked to 15 people in two days trying to get this resolved. No one can explain why an agent can overcharge even when she gives me the authorization for $390.02. All the supervisor could say was people make mistakes. I feel like this is theft since I only authorized $390.02. 2 1/2 hours of work, as well as stress concerning finances.

My new swim suit is ruined, as the spray will not come from the seams, as well as the seams of the new suitcase. I also had a new cosmetic bag, that was soaked, thgis also will not clean. i woiuld like very much for these items to be replaced. The price of the swimsuit is 25$, the price of the suitcase is 40$. The cosmetic case was a gift from my niece, i am unsure of the price for that item. Thank-you for your review of this note, and your response.

Here's what really happened after I investigated the matter further: My baggage arrived before me/my flight arrived (Northwest made the choice to put my baggage on an earlier flight - I didn't). My baggage was stored in the Omaha airport by Northwest personnel (Northwest made that choice - I didn't). When I asked Northwest Omaha personnel about my baggage, they failed to tell me that my baggage was already in their possession (Northwest made an error).

I have also not cashed the $50.00 check because of the terms on the check -- cashing the check releases them from their $113.41 obligation. I have informed Northwest Customer Care that I will no longer fly Northwest/Delta.

I bought a round trip ticket from Boston MA through Minneapolis to Cedar Rapids Iowa for May 1st, returning May 3rd. I left a bag with a pair of dress shoes on the flight to Minneapolis. Upon realizing this in Iowa, I called and was informed that they could not send the shoes to me, I would have to pick them up at the airport within 5 days or they would be donated to charity. Please. I cannot afford to fly somewhere to get my items back, I would be glad to pay for shipping especially for something worth at least $100. Luckily, I would be back there soon. Upon Returning, I realized that I had accidentally bought a ticket for May 10th instead of the 3rd. I called and was informed that the charge to switch the flight was $!50, so I bought a cheaper seat instead, planning to cancel the return trip and save some money. When I arrived in Minneapolis for the shoes, I was informed that they were not there and the manager told me that "Another service" empties the planes of all lost items and insinuated that "they" could still have them- basically theft. This is no way to run a lost and found. Adding insult to injury, I found that I could not cancel my return trip even a week before. I was offered to have the same trip in credit for a whole year, but that's assuming I'd be back in Cedar Rapids and willing to pay the $!50 charge plus the difference if the flight was more expensive, and very restrictive because I can only fly that route. Really Northwest? FLIGHTS ARE $150! If the switch charge is as much as a new flight, there is really no point. Also, when trying to cancel my flight online, I was unable to use my credit card number to find the reservation which really worries me. A phone representative with access to the database was also unable to locate it. Needless to say, I feel cheated and robbed by Northwest's policies and actions and will never fly it again. I know I am not that frequent of a flyer, but businesses that turn away people who have spent $900 in these tough economic times will not last.

I have two pairs of earrings missing one was gold and one was gold with five diamonds that looks like my wedding band, Who knows whos wearing them. If the people that worked there that day are not happy (they acted like they hated there jobs) Tell them to find New Jobs, I will think twice before going to Panama City airport again

I have been accumulating frequent flyer miles from travel and a NWA credit card primarily to upgrade when traveling overseas which I do with my wife once a year of so. There have been more and more restrictions -- mostly inexpicable -- placed on upgrades over the years, particularly for overseas flights. But this most recent one takes the cake. The online coach fare for a trip this June From Detroit to Venice Italy via Amsterdam is about $1,100. But to upgrade to business class requries a fare of about $3,000 plus the 60,000 miles and only upgrades on one of the two legs.

So just for fun I checked how much it is to just buy a business class ticket -- $3,200 and it's business class on both legs! My inquiry on the NWA web site comlaint area asking why I should not conclude that FF miles are effectively worthless for upgrades went unanswered. I really feel like the whole WorldPerks thing is really a bait & switch.

On February 15,2009 I was due to fly out of Detroit to Tampa Bay and to return on February 27,2009 This was a once in a lifetime deal for me, because all I had to pay for was my ticket. All other accomodations were going to be covered by some dear friends of mine when I arrived. I say once in a lifetime deal, because my friends are in their mid- eighties and who knows how long they will be with us. I am disabled, so money is tight and it took me a while to save up for my ticket. In the two weeks before I was to depart I had four deaths involving family and a couple of very close friends. Two days before I was to depart, I see on the news about the commercial airline that crashed killing all on board!

Now this put me right over the edge. It was the straw that broke the camel's back! You see, my disability is severe depression and high anxiety. I have dealt with this for over twelve years and am under a phychiatrists care. I do take medication, but in some situations, they don't do much good. I sent letters from my doctor to the airlines verifing my illness. GOD, himself, could not have got me on that plane that day. I am also a first-time flyer which did not help the anxiety. If I push the issue to much, I end up in the hospital,and I did not want to end up in a strange hospital in Florida.

Needless to say the airlines denied me my request for any kind of a refund, so, I am out 222.00 dollars and no vacation! They did say I could use it towards another ticket, but once I get where ever I would go, I would have to get on the plane, and come back home because my friends have come back to Michigan. I no longer have the free accomodations I had in February, and certainly can't afford any by myself. It is very clear to me that Northwest Airlines just doesn't care, and according to all the complaints I read, they are still making money off suckers like me.

Placed reservation and paid for 2 tickets to Europe 54 days in advance to secre discount price and seats for two together on the 7 plus hour flights. Received confirmation mesage with seating 3.11.09. On 3.22.09, in a unsigned email, informed flights changed - sorry. Noted that seating was now unassigned on a later flight through Detroit vice Minn. Every online attempt to assign seating on this new flight resulted in premium seat charges.

Calls to reservation agents (9 individuals!) got no where except angry. It was my fault and I should know that NWA doesn't have to give any seat assignments - just passage. Finally allowed to speak to a supervisor - Terri - who was not into customer relations. Pay for the up graded seats, take a refund and rebook at 250% higher fare rate.......oh, but it appears you can (still) travel on the original flight through Minn but same story on the higher priced seats! Since the original flight was not changed, seats were still showing online and the only options offered were to pay more to travel together with my wife, I can only assume this is a scam to discourage low fare buyers and free up seating they can sell for higher prices.

The alternatives offered would double or triple the cost of this trip over amounts already paid. I have no confidence NWA will honor the itenery confirmed and will not find a means to force us off the flights or to agree to pay for the seats I bought 54 days in advance @ 100% more $. This borders on fraud, clearly deceptive practices by a US flag carrier. SHAME!

My husband and I were treated as rudely as humanly possible, then we were bumped off of a flight that we had tickets for but supposedly because we were the last to get these tickets we were able to be bumped off of the flight. The woman Margo Harned was spewing venom it seemed like from the beginning with threats of calling over the police, who I started talking to and who detest this woman. They actually do not fly anymore because of what they have witnessed at Northwest. So we are now at a hotel and will fly home tomorrow with a 7am flight. I am completly disgusted with what cutomers have to deal with. Atleast they gave us a refund for the $30 that it took to just book our bags.

Well, it was absolutly tramautic to deal with these women. They completly took advantage of Northwests rights that have been so inflated since 9/11. Economically I wont' be able to teach tomorrow and I won't be able to set up my students work at the Ogden Museum of Southern Art. Someone else is going to have to cover for me at the last minute. But I think the biggest consequence is being lied to or the fact that they witheld information. I still have no idea why I was really bumped from the flight.

On 6/19/08 I had to change my flight from Tallahassee to the Netherlands to a flight from Tallahassee to Switzerland. I arranged this via a NWA customer service representative. She told me that I had a year to use the value of the unused ticket to buy another ticket. On 3/27/09 my wife called NWA to book a ticket with NWA from Tallahassee to Amsterdam. We had almost booked two tickets (one with World Perks and one with the value of the unused ticket from last year via Joy. When she checked on the total price she suddenly said we could not buy the $1230 ticket with the value from the unused ticket because the new ticket base value needs to be equal or greater than the base value of the old unused ticket. The baseline of the unused ticket was $1383. My wife asked if she could just let go of the difference and leave it at that but no she had to look for a ticket which was more expensive. The next level up was $1630.

This rule did not make sense to us and Joy was not able to explain the rule to my wife so she asked for Joy's supervisor. By this time my wife had been on the phone with Joy for more than 40 minutes. After waiting for another 15 minutes her supervisor (Caroline) came on the line and told my wife that we had a much bigger problem. We could not use the unused ticket anymore because we should have booked a new ticket within a year from the date that we bought it, which was in 2/18/08. My wife explained to her that we were told on 6/19/08 that we could use the value of the unused ticket a year from 6/19/09. Caroline told me that I was not the expert and she and Joy were so they knew the rules and there was nothing that could be changed.

Well apparently all the three experts we had talked to about this unused ticket all interpreted nwa rules differently. In 2005 we already accepted a loss of $1500 + rebooking fee for a ticket from Delta because they closed the gate right in front of us while we had the ticket in our hands and were told that we had to buy another ticket. So I guess the takeover of NWA by Delta means that we are now getting the same poor customer service from NWA as we were already used to by Delta. I really hope there will be a class action suit. They deserve it.

Same thing happened to me that happened to Sonya in San Fransisco... I have a ticket purchased for my daughter on NWA for travel between MSp and LAX in September. I purchased the tickets at $399 with a ticket agent on the phone to make sure the confirmation would be linked with another reservation so she wouldn't be in her own seat away from family. A month or so later I found the same flight $60 cheaper so I called to see if anything could be done. The gal said that yes, she could refund money in increments of $50. And since it was just $60 she suggested that I wait to see if it was reduced further so that I wouldn't have to wait for another $50 drop. There was no mention of a fee for doing this. So I waited and now its $80 cheaper. I decided to call and get refunded. Except this time they said they could do this but it would be a fee of $150 so I would actually OWE NWA. I couldn't beleive it so I asked to speak with another only to have them confirm the situation. Bait and switch.

Consequensces are that we have less money for vacation and were lied to by an official agent of NWA. Their lack of consistant training shouldn't result in my loss.

February 28 2009, I had the worst flight experience in all my years of flying. I am a Platinum Elite member, flying Northwest for about 19 years. This occured in a paid business class seat Before take -off on flight #30 form Narita to Honolulu , a flight attendant asked for my meal request. I asked for the fish with the caveat that I was not to be awakened if I was asleep. I also asked her if the meal could be saved for me for later. She said that entree which was cooked fish would be saved. When I woke up 3 hrs later I asked for the entree, the same flight attendantwent to get it and then came back 5 minutes later to ask if I still wanted it since she felt the delayed time was too long to keep the fish. I told her Iunderstood but I still wanted the fish and no she did not have to reheat it.

About another five minutes later the purser' Samuel comes and askagain if I want the fish. I reiterated that I did. He said in a raised voice Well okay, but it has been four hours and I would not eat it.. He offered me the alternate entrees which were the chicken or beef. I told him I understood that but I would rather have the fish. 10 to 15 minutes later Iwant to the galley and asked Samuel about the meal and said they need not take the trouble to reheat it. He then said that they were looking for it and couldnot find it. Five minutes pass and he came and told me that they called Honolulu and the captain said I could not be served the fish and that the captain would speak to me after the flight.I did not say a wordto him.

The flight attendants then statted serving breakfast. Samuel placed my tray down and without bothering to ask me what I wanted to drink went on to the nextcustomer. A while later after using the restroom I looked into the galley right next to the rest room and asked the the 2 flight attendants the name of the one thatinitially took our meal requests. Both said they forgot or did not know. I saw the attendant in question a few rows back and went back to speak with her. Samuel comes up to me and told me that I need to go back to my seat andno I could not have the flight attendant's name. I went back to my seat .Samuel goes back to the galley in front, and from that distance ina raised voice says I cannot have the fish since it was fours old and he was not going to let me create trouble. He said he would have someone inHonolulu meet the flight. From the time he told me to go back to my seat ,which I did without saying a word I maintained my silence and did not respond to him. As I was exiting the aircraft, Samuel stopped talking to the agent meeting the plane and again in a raised voice points to me and says..She's the one: As I was one of the first peiple to get off needless to say all focus was in front.

The agent said he wanted to talk to me. i told him i had a connecting flight and he could come along. He said ther were sheriffs waitingfor me sice they received a call from the captain that I was creating a disturbance. i handed my passport ot the sheriif on request while being thecynosure of all the passangers exitting the plane some of whom could have been my pateints. I spoke to the sherrif and then to the agent. The agent said it was all a misunderstanding, told the sheriff he did not need their services and that I was free to leave. No apology made! The fact that some could have sheriffs summoned because he lost his temper with no guidelines or corraboration from other flight attendants is scary. Our licensing laws state that a felony or disturbing public safety can result in a loss of license. I have spoken to several pilots and flight crew since this incident and they expressed total disbelief that it was blown so out of proportion.

Humiliation, shame, acid reflux nightmares, loss of sleep. possibility of losing license to practice

I was returning to Hartford from Minneapolis/St. Paul. The Minneapolis to Detroit leg was overbooked ao I was offered and took a first class ticket (boarding pass) on a later direct flight to Hartford.

Two hours later, when I was boarding, the pass would not scan at the gate. The ticket agent told me I had been cancelled off the flight and, of course, no first class seats were then available. In fact, the only seat available was in the very back of the plane, next to the toilets, between the two, not one, screaming children on the flight.

I am writing in regard to some misinformation given to me and my family from Northwest Airlines customer service department that resulted in my family not being able to take the trip we had planned on to Puerto Vallarta on March 2nd, 2008.

When we booked our trip to Puerto Vallarta back in January my wife had emailed Travelocity to ask what kind of travel documents my 2 year old daughter would need. They email back stating a birth certificate with a raised seal...but that I should double check with our airline, Northwest.

I wanted to double check about the birth certificate thing...so the night before we left I called your Northwest Airlines customer service department again to check. The agent confirmed all we would need is a birth certificate.

We got to Green Bay's airport at 6am and checked in.....they weren't sure about the birth certificate thing. So after a lot of time and research on their computer the Green Bay's Northwest counter said we were good to go...and printed out something off the computer saying all we would need is Leona's birth certificate. So off to Minnesota we went. We were about to board and showed them Leona's birth certificate and essential got kicked off the flight on the spot. In a whirlwind we were told so sorry...call Northwest customer service to book our sorry butts back home, we weren't going to Mexico.

So here my family sat with our mouths on the floor. I got on the phone with Northwest, while my wife tried with Travelocity. Travelocity has basically washed their hands of it...since we were told to check with the airline and it was they who misdirect us and they would not be able to refund us any of the money we spend on the villa in Puerto Vallarta.

As I was talking to the very helpful Northwest agent to book us home I realized there was no way we were going to Mexico...and there was no way we wanted to go home. I asked if they could redirect us to Kona, Hawaii, where I figured we could arrange a place to stay. The Northwest agent apologized for the mistake and yes they would get us to Hawaii. They could not get us first class both ways, but at in the heat of the moment, who cared.

I called Northwest customer service the night we got back and told the person the story. Off the bat the agent said, 'well, they should have let you on.... all you need is a birth certificate!' After checking with his supervisor he was told we needed a passport, but it wasn't their fault. It was ours for not doing our research.

Essentially we have been told that the money we spent on our condo in Puerto Vallarta and Hawaii. No they would not reimburse us for the miles (90,000 total) we used to upgrade both ways to Puerto Vallarta, but they would offer us 8,000 miles in points each for their mistake!

On March 13, 2009, I arrived at the Austin-Bergstrom Airportat 5:30 for a scheduled business flight to Washington DC. I had to exit a long line to address an family emergency call, after a 45 minute wait for counter service (who spent at least 30 minutes on the telephone trying to resolve a another 'cancelled' flight customer) I was informed that I was 'too late' to catch my originally scheduled flight. Fine, I agree to pay $150 for the 'change'; my wife is accomapanying me and when trying to reschedule her flight purchased through Expedia, I was told it was now 'worthless'; that she would now have to pay $1000 each way to reschedule. I asked why so much and I was informed that 'it was spring break and demend was high'.

So, I start making calls to the Nortwest customer service number to see if I could get this resolved. The 'supervisor' I spoke to was extremey rude, arrogant, confrontational and no help whatsoever. By the time I had finished this, I had received another family emergency call and knew I needed to cancel ny re-booked flight. Customer service refused my request to delete the additional rebooking charge--even though I never made it to have my luggage checked in. Nortwest has left the worst taste in my mouth that will linger with me for a very, very long time. I will never have agency staff EVER schedule me --or anyone else --to fly on a Northwest plane. I understand that they had to 'merge' with Delta to survive; my recommendation for Delta is to get rid of this excuse of carrier and let them go extinct.

Let me also mention that a young lady was in line with me, a senior at Florida State University, who was having the same issues and the same gougeing of tickets prices, but in her situation, she was informed that the they could not schedule ane of ther ovverpiced flights for over a week. She was in tears and very distraught and had been on the phone for over an hour when I finally left. Northwest is the poster child of businesses that totally deserve to become inoperable, bankrupt and destitute--and I certainly await--and wish-- all of these to take place sooner than later.

Northwest Airline . My 11 year olds sons baseball team is going to detriot from miami fl to play in a tournanment on marriol day weekend . (45 poeple) my wife made our rervastion and made a mistake on the return flight. a day early. when I went to make the correction 3 day later after a team meeting the airline wanted $450 change fees for the 3 ticket. plus the increase in fair. i fell the increase in fair is justfied but the would not wave the change fee, I felt that it was wrong with the amount of poeple we had on that flight. I call rev. and the would not do anything.

I had a friend of mine who is One of there 747 Capt. to try to get a # for customer ser. he told me to give him my comfermantion # he'll call me back. 20 min later he call back and told me that he spoke to a res. manager and that if i could prove that the team was travel and using NWA that they would wave the charges. so I call the costmer ser # and got a run around. which put me back to a res manager. needless to say after getting laughed the best that thay woud do is $225. They said were in a strungling enconoie and we need the money.

being 5 hour on the phone & stuck i took the deal. being the hole world is in need of customers you would think an airline would be more understanding. That $225.00 change fee cost northwestern other 25 person fars to detroit. I was told by some employlee's that sence there salaries have been cut by 52% and there retirement was takenway , that most empoylees / pilots don't care about the airline,& the air does'nt care about the costermer its all about the money. In this world of corprate take over an less chooces we they consumer lose and get lost in red tape.

Northwest has just raised their carry on pet fee from $80. to $150. This is simply a way of gouging loyal pet owners. Unlike baggage fees which are ligitimate since they add to their expense, a carry on pet costs them nothing. I will now make Northwest my last choice.

I cannot get through to a real person to book seats; my confirmation number is L63L6N. I am frustrated. I have been on line for hours and tried for an hour to get a real person. After giving and listening to info,numbers...the person says your flight is confirmed. I want seats. I want to talk to a person! I cannot seem to get one or a seat online.

I will be away until Feb23rd; can someone please, please call me or send me a real person, or a real phone number or a real addres.

I booked tickets for my mom travelling alone from Hyderabad, India to DFW. One way journey was OK. My mother complained that the flight attendants were not couteous at all. Rest was safe and OK. However her return journey is what I ended up with many manya many followups.

Here is what happened...her return journey was booked initially on Feb 2nd. They emailed me saying her flight has been cancelled and so they are re-booking her on Feb 4th. We dont know the reason. That date was not convenient for us, so I requested to change it to another date in March(March 12th - that is).

The lady (supervisor) was really really very rude. We are not getting any free tickets. Thats our money that is bringing business to NW and thus giving her a job. Lady should have known her limits, when asked if I can talk to someone higher she says I am the one and thats it. Her raised voice irritated me to the core.

Is there someone listening? Is there someone who could do something on this? I want NW airlines to give me explaination....why was the tickt not re-issued? Why was my card charged? Lady there shud get some training and then sit in the chair that she is now in, since she does not know how to talk to customers.

My family had flew two separate trips with Northwest Airline in December 08, both trips travel experiences can be summarized as careless customer services, poor luggage handling and lack of consistent in-flight service standards. 1. Irresponsible customer service representatives at Detroit (DTW). My wife was scheduled to fly from Columbus, OH to Madison, WI on December 26th 2008, due to weather condition her connection flight from DTW to Madison was canceled. The NW Airlines agent re-booked her onto two different useless flights. First one is next day from Columbus to Madison, connecting in Cincinnati. Note, at this time she is already at DTW and the agent somehow didnt book her a flight out from DTW. Whats the point of flying out of the original departing city at this time?

Second flight is 3 days later, on Dec 29th from DTW to Madison. Note, we will be flying to China on the 29th out of DTW, there was no point for her to fly back to Madison that day. Since both of us will be flying to China on the 29th, we decided to let my wife stay at a hotel near DTW so she doesnt miss her next flight. The NW agent told her they will give her check-in luggage so she can have her overnight items available. But after one hour of waiting at luggage claim, a different NW agent told her that the terminal she came from has already been closed long ago, no luggage came from there at all. The lack of communication among NW staff had caused great inconvenience to their customers. Note, this was around mid-night and there were many others waiting for their luggage too. The extra charge for check-in luggage seem to be extremely unfair at this point.

2. Poor luggage handling. My brand new suitcase was broken on the way back from China. I understand the possibility of damaging check-in luggage, but I found it to be quite ridiculous when I had the Fragile sign taped on both sides of the luggage. If this is how NW workers handle fragile luggage, what do they do with regular luggage? When I talked to NW representative in Madison, all she told me was that it was not covered by company policy. She didnt even bother saying sorry of what has happened. Again, the NW staff seem to be completely careless regarding their customers.

3. Lack of consistent in-flight service standards. On the way back from China, Jan 14th NW flight 20, the meal services were not satisfactory. Since our seats were towards the back of the serving order, they almost ran out of food for passengers. The flight attendant did finally provide us food, but for both meals we did not receive our choices. Between two trips we spent a total of $2423 on air fair.

We found our travel experiences with Northwest Airlines to be completely disappointing this time and we are even more upset by the careless attitude of NW employees. The message Customers First from NW Airlines was not reflected by services. In todays stiff competition among airlines, the low quality services we have received from your company will make us hesitate to fly with Northwest again in the future.

wages since I'm an adjunct instructor.

assured they could help with that.

flight vouchers for a future trip.

happy that I'd be driving alone and it was unnecessary.

number and said he had to go home and would be back tomorrow at 1pm.

zero!

of time.

situation.

waiting to get a new flight.

t on and the plane will not be leaving.

HOURS they made us sit on that plane.

this airline again.

Detroit emptly, knowing the plane we were sitting on was broken.

First of all, the airplane broke down. We were an hour and fourty minutes late leaving Pittsburgh. We missed all of our connecting flights to Hawaii. When rescheduling the flights, they rescheduled them for the next day; which would have taken two days off of our vacation. They only changed the flights because I insisted they do so.

Also, the luggage was a day late, and when it came, we found that one of our American Tourister pieces was smashed. We couldn't pull the handle up and the wheels were smashed as well.

Next, my travel companion is 6'4. They crammed us in a seat with no leg space for 5 hours, and he literally sat with his knees under his chin. Needless to say he didn't sleep. When I spoke to the person at the check in desk, asking for a seat with more room, she was VERY rude. She asked me didn't I know I could pick my seat 90 days prior to departure. No I didn't know that! Thank you for taking the time to read this, I just wanted to let it be known that not only did I have a problem with the flight, but also with some of the employees at the airport. I was emotionally destraught.

-Broken suitcase *damaged beyond repair.

A representative of NWA called me at 1 am on the day of my scheduled 11:25 am flight to Minot, ND from Philadelphia, PA (4 Jan 2009) to tell me that my flight had been canceled due to irregular operations. My two fellow travelers and I were re-booked on a flight that was scheduled to depart at 4:11 pm the same day. NWA refused to explain what irregular operations were. In fact I called to check since the first representative had such a thick accent that I could barely understand him. All anyone at NWA would say was due to irregular operations , my flight was canceled.

I checked on the NWA website that day (Jan 4, 2009). A NWA flight was in fact enroute from PHL to MSP that day. My flight had been NW 2019; the flight that replaced it was 9911 which had departed PHL slightly late but had the exact same scheduled departure time (11:25) as my original NW 2019. My original connecting flight to Minot NW 1427 had normal operations that day and was not canceled. Interestingly, my canceled NW 2019 (now apparently flying as NW 9911), made it to MSP in plently of time for Philadelphia Eagles fans to enjoy the Eagles vs Vikings game in Minneapolis. Seats on this flight were being sold for over a $1000. I actually believe we were bumped from our flight so our seats could be sold for more money to Eagles fans.

When I arrived at the airport in PHL for my 4:11 flight, NWA had changed the departure flight yet again, booking me on a 5:29 pm departing flight. This way, we were compelled to wait even longer at the airport. We finally made it to Minot, ND, arriving after midimight. It was well below zero. At this point we learned that our luggage had not made it to Minot. I had to wait in line for over an hour to fill out paperwork. We finally left the Minot airport at 2am and headed to a motel.

The next day, I had to return to the Minot ariport to pick up my luggage since NWA apparently refused to bring it to me at my home, which was across the state line in Montana. In compensation for bumping us off the flight, resulting in additional food and lodging costs for me as well as delaying our return to school and work, NWA offered three $75.00 vouchers to apologize for losing our luggage. They now blame air traffic control (ATC) problems for the flight cancellation. This would appear to be new after-the-fact excuse unless ATC problems are also known as irregular operations. This offer was made after I contacted them three times and waited 3 weeks. In my opinion, they are playing a game of half-truths and are avoiding providing proper compensation for my financial loss and personal inconvenience.

Extra costs for hotel Extra costs for food Missed day of work for two people Missed day of school for 1 person Personal discomfort (lost luggage, late night) Waste of personal time (waiting for hours in various locations)

Northwest Airlines Flight 1192 from Las Vegas to Detroit Jan 18, 2009

By 10:45 customers began to wander into the baggage claim office to inquire. No one in the office had an explanation. Finally a very nice NWA lady came out and said she would look into the situation. She came on the P-A system and advised that it would be just five minutes more. I did not get her name but she was a tall slender African American woman, very attractive, very professional, and very pleasant. I wish I had gotten her name.

After fifteen minutes a dozen or so passengers entered the baggage claim office again to get clarification. The NWA employees in the office, of which there were four, were not pleasant they were sitting or standing behind their counters doing nothing and gave curt answers such as You can file a claim if you like? --- I have no idea where the baggage is? --- There is nothing I can do about it sir? ---- Some of the passengers were becoming extremely upset with the lack of concern the NWA ladies in the baggage office were of no help and only succeeded in fueling the fires of frustration by disclaiming any responsibility for locating the baggage. There were 30 or so passengers with no idea what to do or where to go to find their bags and four employees who did not care a lick.

Another extremely rude NWA worker named Constance J M. (aka Connie) actually yelled at the passengers and went into a high intensity rant. A younger passenger loudly told her she owed him an explanation and Ms. M. then called the airport Police ! Two airport policemen ran in and every passenger present was incredulous. 15 tired passengers looking at two cops who had no idea what was going on. This level of incompetence is hard to fathom.

When I looked at Ms.M.'s name tag to obtain her I.D. she quickly turned her tag inside out so that it was not visible and EVERY other NWA employee in the room did exactly the same thing --- hid their name tags so we could not report their poor performance. Luckily I saw her name before she could cloak her identity. I have never witnessed such cowardice among staff members of a big company. It was horrible. NWA should be embarrassed.

I wouldnt have employees like that in my office even if they worked for a dollar an hour --- which is about what Ms. Constance J. M. and the red haired counter woman are worth. Combined !

On Jan. 19, my husband & I were on Flight #239 Detroit-Madison, Wi. No one could understand the safety message because the flight attendant talked too fast & sounded very bored. The other two attendants were very curt & rude to the passengers around us & also to us. The pilot sounded bored too. The other flights we took were fine but this one really turned us off. The flight was a late one and we could hear them talking about the hotel they were gonna stay in.

Very disappointed in the way the flight attendants attended to us and the disrespect we received. They make $. We pay for our tickets.

On Christmas Day, 2008 I bought two NWA tickets from San Francisco to Barcelona for June of 2009 on the NWA website, but not before talking to a customer service rep on the phone to be sure I would be credited back if lower fares were subsequently published. I was assured multiple times by this woman that the fee for such a change would be $100, so the fare should be more than $100 to make it worth my while.

Lo and behold, I was checking fares online last night (Jan. 18, 2009) and discovered the tickets I had bought were now $202 cheaper than what I paid. When I contacted NWA to arrange my refund, I was told that I would be charged $250 per ticket, not $100. Bait and switch scheme. I have written to them and complained bitterly, but to no avail.

LOST A LOT OF MONEY.

I said, "You do understand that this is not my fault, right? I don't want to miss my flight, please tell them to wait."
She replied, "Your cool, I'll take care of it...but hurry up and get over there."

I then had to go through security again. After that I ran to the terminal to find out that I missed my flight by literally 15 seconds. I have traveled a lot in my life, and I have NEVER missed a flight. This was the fault of the staff. The man issueing my Refund told me it was my fault b/c I am responsible for being here 30 minutes early. He also said that the fact that the e-ticket displayed the departure time incorrectly was impossible. I told him to ask the lady at the front desk if he thought I was lying! Again, I have never complained about a flight service in my life, but this is absolutely perposterous.

This angered me because my parent's X-mas present, clothes, and essintials for my week's vacation was inside my bag.

The situation worsened when I got back: I asked a different lady behind the counter if she knew where my bag was. She was on her personal phone, and while I was conveying my problem with my lugage, she was texting!

My parents live in Missouri, and I will be flying a lot in the future. If I am not fully compensated for my herendous experiences with this flight, I will take this farther. I also paid an extra $150.00 for la ast minute purchase with American Connection. I drove back to New Orleans airport to check on my bag. I wasted a lot of time and money.

I want to be compensated for my bag, the $15.00 fee, the extra money I had to pay for a new flight, parking and gas going back to the airport, and the gross amount of time I wasted in doing so.

I am complaining in behalf of my daughter who flys from Northwest Airlines she has a confirmed booking Dec 4, 2009 Houston/ Detroit/ Manila but unfortunately when she was still in Housoton her flight was delayed because of Mechanical problem. so she approach front desk explaining to them that she has an international flight to catch in Detroit, from the front desk they told her that from Detroit the easiest way for her to get out Detroit ASAP is she will get the flight Detroit/ Amsterdam then only to find out again her flight to Amsterdam to Manila is not confirmed and fully book. so they booked her another airline from Amsterdam which is via Philippine airlines from KLM.

in short my daughter is flying for almost 24 hours and the airline personell of NW is arrogant and they dont even care and aside from that they did even give her comfort like she beg if she can be in the lounge just to be able to email us and she can get a good rest while waiting for her delayed flights that the NW personeel said it is beyond there control. I hope you can help us about this complain. she was here in the states for her Internship as a ZOO Veterinarian in Houston ZOO. until now she is still on air flying for almost 24 hours. and she miss her class and surgery class in the Philippines. she is a Graduating Veterinarian and supposedly she has a scheduled surgery class as part of her exam in U.P Veterinary Hospital.

We wait, and wait, and wait...they anounce that the flight is delayed by an hour due to mechanical problems (already a good reassuring sign for anyone scared of flying in the first place...like me)

well, unitl that light is off, we cannot fly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Once we get to the ticket counter, there's only ONE...yes 1, UN, UNO customer service chick and she's got attitude. Man, where's Naomi Campbell when you need a cell phone to throw at someone???

Of course we call the number...now keep in mind that throughout this wonderfull airport experience, all other flights from all the other gates (except ours) have filled up and gone on their merry way, no flashing dashboard lighty thingy, no icy runway either...just us...alone like E.T watching all the little spaceship fly away and all we can do is wave goodbye.

We wake up, refreshed and thankfull of all the good things God gave us...the sun, our health, family etc...
We head on to the airport, all seems right...we actually board the plane at gate 19 even though on the monitor it says gate 21 (will we ever learn???)
We are in the plane for about 1/2 hour when Captain Sometin comes to the mike and says "i have 1 good news and 1 bad news)...
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Believe it or not, these idiotic incompetent overpaid useless unfriendly reps boarded us on the wrong plane!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHO IN THEIR RIGHT MINDS WOULD LOOK FORWARD TO FLYING WITH NWA AFTER ALL THESE SIGNS.

AM WE THE NEXT STAR OF "FINAL DESTINATION 10: YOU CAN RUN....BUT YOU CANT FLY"?

Please friends, i urge you, do not fly NWA...i will fly Fisher Price, the Flintstones plane or even walk before i ever fly NWA.

Thanks for reading, now i am renewing my therapy sessions for another 2 years.

Northwest is the most consumer insensitive, reckless airline on the planet when it comes to baggage handling and customer relations. It lost our bag after it arrived in Seattle, then forced us to go through a humiliating, hour long search and claim process, with the end result saying, sorry, we lost it but there is nothing we can do about it. This, after our seats were given away on a flight from MSP to SEA because our inbound flight was late due to MSP weather, altogether a 12 hour ordeal as NW pawned us off to regional carriers to hopschotch us home.

my wife flew with northwest from kansas city/ in seattle they transfered her to alaskan airlins/ and all of her luggage was lost/ it took alaskan 2 days to get one piece back/ northwest took 5 more days/ during that time she kept talking to them and they sent it out to 5 other cities around the us / when she did recieve it ,all of her irreplacable memories inside were damaged/she went down to the fresno airport to file a claim/ and the lady at the counter stated they are not responsible for contents inside/ only damage to the suitcase outside/ she tried to take her luggage on the airline that was breakable and was denied / was told they could not go onboard/ the other pieces of luggge finally arrived on dec 30th/ i would not recommend this airline or carrier to anyone/there service is terrible/ and all they really care about is corporate greed/ i believe that when you fly with them all you come back with is shatted dreams/hope and memories

Our flight for 12/19/08 out of Detroit going to Seattle was canceled due to weather, however we did not know this till a passenger told us at the gate. We arrived at the airport 3 hours early, anticipating problems. All the outgoing displays kept listing the flight as on time, so we proceeded to the gate. The passenger told us to go to gate #43 (?) to rebook. Not once did anyone from the airline step up to help or inform us.

We went to the gate to rebook and it was utter chaos. Two airline officials were there to try and triage hundreds of people, however it was obvious they did not have a clue about what to do or say. I finally grabbed one of the phones and waited to speak to an agent. Agent Nick came on the line and was less than helpful. The best he could do, he explained, was get us on a flight leaving in 2 days. I explained that our son was getting married and we needed to be there. He kept saying he could do nothing more for me, however people on either side of me who were also on the phones managed to get their flights re booked to Seattle while I continued to plead with Nick.

When I told him that other people managed to get flights, he insisted there was nothing he could do. Cold and distant to say the least. Not the least bit sympathetic or helpful. I finally asked to be referred to a supervisor, to which Nick argued I can give you a supervisor, but trust me, they can't do anything more for you. After finally breaking down from sheer stress, Nick connected me to a supervisor. She was able to book us on a flight leaving at 7:30 pm the same day - how did that happen?

On a whim, I saw on the board that there was another flight to Seattle leaving at 12:30, so we went to the gate to inquire about standby. The agent was very nice, took our boarding passes and said we could wait and see if there was room. She was the first helpful person (Linda Lee) of the entire episode. Not one other person mentioned standby, however we learned that other passengers on the same original flight were given that option. I would like to know why there is so much inconsistency in agent responses - why can one agent get a person re booked, while the next insists there is nothing?

Other than extreme stress and confusion, none.

i bouth the ticket whit expedia ,and miss the fligth, for visa problems, they charge me 100 penalty i paid for the ticket, 2300 us dollars, they said it will take 10 days, today is 29 and no money back yet,

I was bumped from my 9 pm Northwest flight from Indianapolis to Boston on Dec. 26. Northwest offered that they had one seat on a flight out at 7:00 a.m. the next day so I took it. When I arrived at the terminal at 5:30 a.m. the next day, there were over 300 people in line at the Northwest terminal with about 2 agents servicing us. It was total mayhem and confusion. Most people tring to re-book cancelled flights.

There was no attempt to identify people as their flights came up, therefor many people including myself MISSED OUR FLIGHTS AS WE STOOD IN LINE WAITING FOR AN AGENT. My flight left on schedule as I stood on line. I am not making this up, i waited in line (with about 300 other angry travellers) from 5:45 a.m. until 12:30 pm (yes, 6 hrs) just to get to the ticket counter to talk to an agent about getting another flight (I could not, and rebooked for next weekend). I will absolutely NEVER fly Northwest again. Totally incompetent. Unbelievable.

My 19 year old Deaf daughter was scheduled to come home from upstate NY this morning. She arrived at the airport only to find her flight had been delayed due to CREW ISSUES the resulting change would put her in Detroit 15 minutes after her connecting flight left. The first person I talked to assured me they would hold the flight. a few hours later I recieved a text from her telling me that they were refusing to hold the flight and instead she was being sent from Detroit, to LV, and then to Portland. A move that will land her in Portland 7 hours late, and in the middle of an ice storm!

When I complained they HUNG UP ON ME!!! The woman would not let me finish my sentence, she said that crew issues were weather issues and she was the final authority and refused to transfer me to a manager. When I started to ask about why they wouldn't hold the connecting flight she said have a good day and hung up on me! This was our first and LAST experience with NW, I cannot believe how rude they were. I cannot not believe that they have no remorse what so ever! No offer to upgrade her, to give her the same consideration as a person being bumped. I was simply told that her safety once they landed her was not their issue!

I booked my tickets from delta airlines from Lansing Michigan to Dallas Texas on 11th December 2008. The Itinerary was from Lansing to Detroit by NW 3422 flight and from Detroit to Dallas by NW-701. Bothe these flights were being operated by North West Airlines. I boarded flight NW-3422 from Lansing Michigan to Detroit Michigan. I had only my hand bag with me as luggage, when i was boarding the flight the flight attendant said that the flight is going to be small (like a charter flight) and there wouldnt be enough space for the luggage inside and hence requested me to hand over the bag to them at flight entry and would collect the bag while I get down at Detroit. It was a 25 minute flight.

Here's the worst part As I got down at Detroit and waited for 15 Minutes for my bag the final disaster has arrived, my bag was a disaster, it was torn and handles (Metallic) on both top and side of the bag were gone the only remnant hanging over there was some metallic pieces. It looks like the bag was not mishandled but was purposefully hit by a hammer. The wheels came off at the bottom. Coming to the inside of the bag There was a $300 GPS unit in my bag(Thank god I did not bring my Laptop) which turned with a broken screen I can send the pictures of the wreckage for $161 flight I had to bear loss of almost $400. I carried the bag over my shoulder like a porter and ran to another terminal as I had a connecting flight to Dallas (Flight NW-701).

I have asked North West airlines employee about the bag and the answer I got added more pain to my grief the lady said to me that we cant do anything about it. She just took me for granted (The reason being my skin was of not her color she had all the time in the world to chat with her so called fellow Americans but had no time to look at my problem as I was an Indian) I hold North west Airlines for Delta airlines responsible for my Loss. I want my losses to be covered by these airlines. I know things would go wrong with checked baggage's but this was my hand baggage and was supposed to be in my hands or in the cabin on top of my head but the bag was taken from me and was returned as wreckage.

$300 MIO C 520 GPS unit and $50 worth Bag along with that the pain & embarrassment I had to go through like a porter lifting the bag on a shoulder and running in the airport.

MSP NW 041 AMS KL872 29.11.08.

The boarding passes were issued on Delhi Airport and we were informed that the flight from Delhi to Amsterdam and then to Minneapolis. Since its a connecting flight all we had to do was collect baggage from minneapolis and then move on to flight for Denver.

My Mom was flying Northwest on 11-25-08 to visit mu brother in Manchester NH for thanksgining. She had a 3 hour layover at Detroit Airport. I live 21/2 hrs away and I thought it would be a nice surprise to drive from Kalamazoo to Detroit and surprise her, and spend the 3 hours with her. She is 84 yrs. old and I have not seen her for 5yrs. I told my story to one of the Northwest ticket people, and they said they could not give me a pass to go to her gate. Also my mother cannot walk very far, so they had a wheelchair take her from the flight she arrived on in Detroit and wheeled her to the next gate for her flight to depart for New Hampshire.

The attendant told me to go to the prospect person and they could bring her out to me, and then she would have to go thru security again when it was time for her next flight. The prospect people said they were to busy. They said have her paged, but she is hard of hearing. I told them that this might be the last time I see her, God Forbid,. I am very very upset, and I hope that this does not come true. I know security is tight because of 911, and I respect that, but I just wanted to spend 3hrs. with my Mom. I hope you can get a solution to this, or they can make exceptions in cases like this. Thank you. I hope to hear from you

My Mother is 84 years old and I haven`t seen her for 5yrs. I wanted to spend the 3hrs. with her till her next plane took off. I just hope and pray it wouldn`t be the last.

My Brother was traveling from Boston to Holland. He booked his flight in May'08, flight was 31st Oct '08. He reserved seats for a family of nine, including my Mom who is an invalid. Upon check in, the seating was changed to all parts of the plane, no provision was made for my Mom to have extra time to board & no accomodation for her disability. (she was made to board last!)

To add insult to injury the female gate agent was rude & abusive. She eventualy stole my nieces hand luggage (after arguing with one stewardess who was helping) saying it would be checked in as luggage, it's never been seen since.

All in all not a nice experience. Absolutely the last airline I would consider for any travel. Family was split up on a long haul flight, including children. A total disregard of Americans with disability Act. Lost hand luggage. Embarrasment & bruised feelings.

Ticket was $92.00, bought 2. Plans changed. Non-refundable. Change fee is $90.00. NWA has successfully, without any recourse available to me, taken $184.00 for doing NOTHING! I can't use the ticket at a later date, nothing. Been a customer for years, not anymore.

A travel agent made a mistake on my ticketing and booked the wrong date. NWA didn't have a standby seat, but Delta was willing to let me fly with the NWA ticket. NWA refused to allow me to fly Delta, even though I needed to attend a conference and had a hotel and car booked.

Car and hotel booking issues.

Despicable vile greedy and heartless. I booked a flight (2 round trip tickets) from Philadelphia to Green Bay weeks in advance. 3 weeks before the flight I had a medical emergency, surgery and a clear prohibition from my doctor about traveling. I called the airline and said I would provide detailed medical document (doctor, hospital, etc.) and asked them to simply credit my charge card. They explained no exceptions to non-refundable ticket rules UNLESS you die (I am NOT making that part up).

After immediately saying there would be a $100 per ticket penalty for canceling they graciously said I would have a credit for the remaining price of the two tickets good for one year. I said why would i want to fly ever anywhere with a greedy ruthless airline that could give a darn about my surgical situation. I was flying to Green Bay for an Eagles Packers game. My seats were definitely sold to a grateful traveler within 24 hours of my medical cancellation. They are/were notorious for canceling FLIGHTS with little or no warning to their already ticketed passengers massively inconveniencing thousands every year.

Damage to me due to circumstances (medical) beyond my control: approximately $600 (2 airline tickets). Plus the heartlessness of it at a time is was in severe distress made it seem even worse (and even now more than one year later).

I traveled recently to India from Minneapolis in Northwest Airlines and would like to send in my feedback about the experience that I had with the ground staff at Mumbai airport. I flew out from Mumbai in NW 33 on the 30th of September.

I was connecting to Northwest from Kochi (COK) in Jet Airways. Due to faulty weighing scale at Jet Airwayss end, my baggage showed lesser weight and hence I bought more stuff from the Kochi airport for family. When I checked back my baggage, a different scale showed a different picture. To cut the story short, I bought stuff at the airport at a premium and was told to offload when I went to check in my bag finally. I defended my case and they allowed me to take it along to Mumbai as an exception.

At Mumbai, Northwests scales showed the correct value which was way above the allowed limit of 50 pounds per bag. Clearly, I was guilty since what happened at Kochi was not some thing that the ground staff was privy to nor some thing that came under their purview. I tried to explain the whole scenario but the appalling part was that instead of empathizing and helping me with the best possible solution, they were rude.

The person at the check in counter was a lady. She was constantly putting pressure on me to reduce the weight of the baggage by off loading some of the luggage or pay up for the excess luggage. Her immediate supervisor jumped in as soon as I started explaining my situation. His body language and tone seemed as if he was talking to a criminal than a customer!!! After reaching a helpless situation, I asked for their supervisor which was the biggest mistake that I did!! The supervisor turned his back to me half way through while I was talking to him. He walked off and from a distance he shouted that the only thing that he would allow is excess baggage to the tune of 20 pounds in each bag paying 50 dollars.

Needless to say, I was completely messed up boarding the flight and was disturbed at the way I was treated by the people at the check in counter. A lot of distaste was there within me right through the journey. I decided to give it a couple of weeks for the episode to cool down but still it is haunting me. I am also in the service industry and wouldnt dare to treat my customer ever for I believe that it is the customer who is paying my salary..

NWA changed the plane from a large plane to a small plane on the tickets I purchased. NWA has refused to change my flight to one with a larger plan. Their customer service supervisor (Salisha at location id: Houston 5357)stated, I don't have a supervisor or any phone number to transfer you to.

I will most likely get physically ill if I were to travel on the small plane.

I needed to change my flight (and it happened to cost nearly $500 less) and was told by the booking agent on the phone I would receive a transferable voucher. When I complained I wanted a refund, he stated they don't provide refunds and confirmed my voucher to be transferable. I was driving at the time and did not have access to their terms and conditions where it clearly states they provide refunds. I attempted to transfer the voucher and was summarily told NO.

I escalated through three levels of Customer Satisfaction who all explained their hands are tied by their policies. I attempted to speak with the refunds department and they just transfer my call to customer satisfaction. They will constantly give the same answer as a computer and have no room to exercise judgment. I say, fire the Customer Satisfaction department and lower the costs of the flights. I would still consider flying if there was no human interaction and I got this kind of treatment.

NWA clearly does not value customers or the cost of customer acquisition and I will never use their services again. It's funny how I am expected to agree with the terms set forth on their site without being able to review them and am also at the mercy of whatever comes out of the booking agent's mouth even if it does not comply with the same T's and C's I have to comply with.

$354.52 + $100 administrative fee.

Saxphone was damaged. I asked the attendant at the checkin desk if I should carry my saxphone on the plane and check it in. She stated that I could check it in. My saxphone was damaged and I didn't find out until I was on the Carnival Cruise Ship. I was suppose to play a song at my daugher's wedding and I rehearsed 4 months for this event.

Of course, because I was on the ship, I could not report this until I was on shore again (3 days later) and Northwest would not even take a report because I was told that I should have reported this within 24 hours. I was not aware of this policy.

My saxaphone was bent badly. Damaged to the point that I can not use it at all.

This was for an airline ticket to depart Detroit on August 28 and return on Monday, September 1. The hurricane tracker was showing that New Orleans stood a very good chance of getting hit by Hurricane Gustav and I decided to cancel the trip. I called NWA on August 27 and explained the situation and was told a weather waiver hadnt been issued yet. On Friday, August 29, I called Northwest after I found out the hotels were going to be evacuating people on Saturday morning and was told since my flight had departed for the outbound, I was subject to the cancellation rules, even though my outbound flight would obviously been cancelled.

While I was on hold, their hold message recommended sending an email on NWA.com and that they would respond in 24 hours. I did that after the phone call only to receive an automated email back stating that they are experiencing a heavy volume of email and will get to me as soon as possible. I decided to call NWA again on Tuesday, September 2 and was basically told the same thing. I was given the number to call for a customer service rep. I called that number and after going through their phone menu, I was given a message that they couldnt take calls at this time due to heavy call volume and it would transfer me to their general voicemail system.

I feel that Northwest should not be charging me a $100 penalty and should give me the credit in full on a future flight. The city was evacauted on August 30, 2 days before my return flight. No reasonable person is going to fly to a city expecting to get hit by a hurricane, and especially on an airline like Northwest which has an awful reputation for handling situations like this.

In an attempt to obtain clarification on the baggaged checked policy for reservations made in early June they were absolutely rude and rigidit. I know the rules had changed but I was under the impression there was an exclusion as on Delta for military. So I called and explained to them that my did just signed a contract this summer and went to ROTC training, and as a result had to bring back to college the green duffle bag and all that stuff (uniforms, boots, etc) issued this summer. Asked them were they going to be charged extra. All they kept saying was are they on active duty. I tried to explain that they were on delayed entry until after college is finished. It appears as though I was speaking foreign.

From Previous experience as I told the lady it did not seem to matter if they were on active or not because my kid who is an airforce Captain were charged on another airline that my family will never travel on again because she was not traveling in uniform on the return leg of the trip from Atlanta to Baltimore to Thule Greenland. There seem to be no consistent policy and when you try to get an answer before you get to the airport you get nowhere.

Will probably cancel the ticket and drive my kid back to Univ of Michigan in Ann Arbor as that extra military stuff will cost.

I bought 3 airline tickets on or about July 22,2008 for a flight on Sept. 8,2008. My husband and I had intended on taking our autistic son to a doctor in Texas. We reliazed two weeks before the trip that we were not going to be able to afford the $290 an hour doctors visit so I called yesterday (exactly 2 weeks in advance) to cancel our flight. They told us the tickets were not refundable and we could fly with them at a later date.

Here's the catch, its a $150 cancellation charge per ticket. So after spending $214 a ticket, they have credited us $64 a ticket. That is unbelievable. That is $450 dollars just handed over to Northwest Airlines. Unbelievable! We are in the process of moving to get our son into an autism school, and they just take away our money like that. I will never fly with Northwest Airlines again and would advise everyone else not to either.

Purchased a ticket from Cheap Tickets to fly Northwest Airlines. The tickets are for 8/30/08 depart to return 9/1/08. On 8/25/08 I found it necessary to change my flight and departure date due to an illness. Come to find out if I change my date I will be charged by the airline 180.00 and then another 50.00 for a fee for Cheap Tickets.

I contacted them 5 days in advance to inquire about the date change. This is just another way to try to cover them to screw people out of money. If you make a reservation for dinner or at a hotel if you cancel with advance notice there isn't a problem. Northwest nor this cheap tickets will ever have to worry about ripping me off again. Ever human being I speak to will hear of these 2 RIP off businesses.

I paid $1,300 for a ticket to London to visit my daughter, whom I had not seen in one year. I left July 2 and was to arrive in London in July 3. My flight connection on Northwest was through Detroit. Our flight to Detroit was re-routed to Cleveland. There were no flights to London from Cleveland for 24 hours. I asked the ticket agent at the gate to re-route me to Paris rather than London, as my daughter and I had purchased tickets from London to a small French town and I would miss the France flight if I could not arrive in London on Thursday. I was told emphatically that I could not be re-routed to a different destination (having landed in Cleveland rather than Detroit).

We were told we were re-routed due to weather, but amazingly, all flights out of Detroit were leaving on time, including my flight to London. I lost one day with my daughter, I lost $410 in airfare to France, which we had to repurchase, I lost one night of loding in France of $156 because I was stuck in Cleveland. I was given a hotel voucher, but no food vouchers, and Northwest refused to pay for my meals while in Cleveland. Had the airline re-routed my flight, I could have purchased a train ticket and met my daughter in FRance. She could have used her ticket, we would have salvaged the prepaid hotel room, etc. Northwest made no efforts whatsoever to accommodate my needs.

I wrote to customer care at Northwest, but there is no customer service at the airline whatsoever. A simple effort to re-route my flight to another destination would have solved my financial troubles. I do not believe there is any reason they could not have re-routed my flight. I was informed by Northwest that this was not their responsibility. I saved for two years to take this trip to visit my daughter and was disappointed and appalled at the level of service provided by Northwest Airlines.

I suffered financial losses that amounted to $560 because we had to re-purchase online airline tickets and paid for a night's lodging that we could not use. We gave up a tour group we were to join on our first day in France, as I was stuck in Cleveland and we were not able to rebook that event.

Some time ago my wife and I booked a trip from Houston Intercontinental Airport to Montreal Canada so that I could attend a business meeting and we could do some sight-seeing. Unfortunately, my mother who was in an assisted care facility at the time took a serious turn for the worse. We had to cancel our trip so that I could attend to her needs. We transferred her to hospice care, but she died a short time after that.

When I canceled the airline reservations, I asked for a refund which NWA declined to give me. Rather they gave me a credit for the ticket cost. At the time I did not think to challenge this given the stressful situation I was in and also thinking that we might be able to use the credit later. The long and the short of it was that we did not use the credit either because NWA had no flights to where we were going or the price of the tickets were not competitive.

Consequently, I again asked for a refund. To my surprise, there is alledgedly some time limit during which you can use your own money and my refund was denied. The basis for the denial was that the tickets have no value anymore and therefore I am not entitled to any money for them. I appealed to NWA by pointing out the illogic of this response. If the product I paid for has no value then that is more reason to refund my money and not less. Furthermore, even though the value of the ticket was lost, the value of my dollars was not lost. I might also add that the value of the ticket lost its value the minute the original flight took off. That is, what was lost was the value of the credit, not the value of the ticket.

Now I would not be surprised if there were some statue of limitation in the fine print of the Bill of Carriage. As everyone knows the fine print is the same for all products sold by corporations ie no matter how we mess up, we are not liable. However, what NWA did was out and out stealing. There is no other way to describe it. I do not know whether what they did was legal, but I can tell you with a great deal of conviction that it was unethical.

The amount of money stolen by NWA was just a bit less than $1000.

My wife and I were on a return flight from Wisconsin to Anchorage, Alaska and had to make a connecting flight in Minneaplois. The problem started as we were over an hour late in departing from Milwaukee which made us 20 minutes late for our connecting flight to Anchorage due to weather (or so they said). However, my anxiety began to grow as if we missed our connection we'd be stuck in Minneapolis until the following day (on our own dime) as our flight was the last flight of the day to Anchorage.

Upon our eventual arrival in Minneapolis our plane was held an additional 10 minutes at the gate before letting passengers off as they were having difficulties either locating someone to extend the walkway out to let passengers deboard, or they couldn't get the machine to work. All the while my wife and I were waiting for a flight attendant to let us know if our flight had been held or to give us some information. Of course none of that happened.

After being allowed to deboard, we realized that we would have to get to a complete different part of the airport if we had any chance to catch our flight (according to the gate information which was printed on our boarding passes). However, half-way dow the concourse we heard the final call for our flight at the gate which was right next to the one we had just arrived at.

As it turned out we made the flight, but not by any help of Northwest. Additionally, when I mentioned our hardship to the head flight attendant, she said that it wasn't Northwests fault we weren't let off the plane, and chided me for somehow insinuating that Northwest would hold passengers Hostage on a flight (which I didn't do). However, when I mentioned in response to her comment that we were in a sense 'hostages because we could not demand to be release from the aircraft, she got angry and told me to take my seat.

It that wasn't bad enough, throughout the flight I overheard the lone male flight attendant mention to his co-workers how stupid the passengers on this flight were. I could easily hear this as my wife, son, and I were sitting in the last row of the aircraft next to where the flight attendants prepared the beverage service and sat during takeoff and landing.

I have never experienced such a lack of professionalism from an airline and flight crew, and in the future I will certainly pay the extra money to the other aircarriers flying out of Alaska rather than be subjected to the torture of flying on Northwest.

I would like to take this opportunity to add to the growing list of dissatisfied customers who have had negative experiences with Northwest Airlines. I hope that eventually enough of us will complain and this organization will be forced to address their lack of business ethics.

Almost a year my husband and I flew on Northwest Airlines. I admit to having been uncomfortable about flying with this airline due to the recent strike but the time constraints on our trip made this our best option. Our flight to the wedding near Cleveland was great. We were returning from the event on a Sunday. After leaving the Cleveland airport we landed at Detroit. My husband and I were the last ones off the plane. As I passed the Gate directly in front of the deboarding tunnel I realized I had left my purse on the plane stowed under the seat in front of where I had been seated. I informed the attendant at the Gate who informed me that when the plane was checked the purse would be returned. She did not go to check the plane.

Some time later I was informed the purse was not on the plane. I insisted I had left the purse stowed under the seat but the employees insinuated that I must have left it behind at the prior airport. We had another flight to catch so I filed a claim with the airport police and he gave me the phone number of lost and found in Detroit. During the next few days I called lost and found at both airports, the luggage desks at both airports, the Gates at both airports and emailed to NWA reporting the loss. The purse had not turned up anywhere.

By Wednesday I was sure that I had left the purse on the plane but I could not get through to anyone in authority to tell them what had happened. The people I talked to made the assumption that I had left the purse in the prior airport and that it would turn up there. The kicker came on Thursday when a package was delivered to my home from Detroit with an odd anonymous note and no return address. The only plausible explanation is that someone with access to the plane stole my purse. The purse was not left at the prior airport. My purse was on the plane in Detroit when it was stolen. Between the time I departed the plane and when the plane was checked an employee stole my purse.

I have faxed, emailed, attempted to telephone this company and I have received responses which indicate that the airline will take no responsibility for the theft. I am certain this is what the thief was depending on. It is very disconcerting that it was this simple to commit a crime on a passenger. I cant help but wonder how easy it might be to get something on the plane. It is unbelievable that at the very least this organization would not initiate some type of legitimate investigation. I am sure that the brazenness of this theft will only embolden this employee. There are no safeguards for the passenger on this airline. Beware!

A loss of about $2000.

Gold Elite World Perks Number : 251 xxx xxx Anthony L. is my husband, he booked my flight by cashing in frequent flyer miles, 150,000 miles to be exact, for a flight from DTW to MYR for me and my two children. Recently I had the pleasure of encountering a wonderful Northwest employee preceded by perhaps one of the worst. We arrived well over the ninety minutes prior to the flight of DTW to MYR, but it was not sufficient time to get through the labyrinth of mazes, or lines, (and wrong ones too!) to check in our luggage. We were redirected from one line to another multiple times, and each time the line got longer.

Finally when we made it to the front of the line for passengers with pre-printed boarding passes but also had to check in luggage, the kiosk rejected our check in, stating that an agent had to attend to us. When there was no agent available, I spotted an agent who was arguing with a customer. Granted, the customer was angry and causing a scene. This customer demanded to see a supervisor right there and then.

The ticketing agent summoned Daniel, a supervisor at the DTW airport, who was working that Sunday, August 3 morning; Daniel and the customer had a few cross words back and forth. Finally, when the customer left, I said to Daniel, "I am not with him," (meaning I was not with that customer Daniel had just finished speaking with, because I didn't want to be associated with a rude person like that customer), then I proceed to ask him, "Okay, I guess I am going to miss this flight in a half hour ... what do I do now?" His response is the first of many reasons that I am writing about Northwest.

He began his conversation with me in an argumentative manner, rude and curt. I had tried to point out to him that I was trying to figure out what I was supposed to do next, but he continued to talk to me in a angry way, stating over and over that the rules of the FSA are that we need to arrive 90 minutes prior to departure for domestic flights - a fact that I am well aware of, and had tried unsuccessfully to convey that to Daniel. He continued to inform me that the NWA website was inaccurate, that it was currently being updated to state that domestic flights now required two hours arrival prior to departure. He would not listen to me, he talked over me, louder than me and was unhelpful. His demeanor was that of someone who was on the attack and I was the prey. He refused to listen and all I wanted was to find out what it was that I needed to do next. When I tried to ask for help, he stated very angrily that I needed to go to the end of a very, very long line, and he said something to the extent of, "I don't care." However, I am not 100% certain about this, because I found him shocking and I could not believe what I had heard.

As he tried to walk away, I said, "Excuse me, did I say something to you to upset you, was I rude to you? I don't think you need to talk to me that way." I did not say this in a hostile or threatening manner, I actually was concerned that perhaps I had offended him, and honestly, I did not know what I was supposed to do next and I truly needed some help with arranging another flight.

Daniel at that moment lost all composure and leaned towards me. His face got very red, he looked downright mean and in an extremely loud voice, dripping with sarcasm and loathing, said (with his arms spread out), "Well, maybe, I should talk to you like this! Would that be better? Hmm?" His sneering smile, well, it was actually sinister and evil - rattled me. Then he began to walk away from me, smugly satisfied with himself.

I responded, "Sir, you do not need to speak to me so rudely and condescendingly!" He responded, "I don't care." And he didn't. And he walked away. This second time when he said, "I don't care", I am positive, without a doubt that this is what he said to me. My two young children saw all this, saw me shaken to my core, and I finally broke down in tears. I stood there, dumbfounded, frustrated, embarrassed and lost. I heard a few passengers in the lines gasp, a few said things like "Oh my God! I would report him!", another passenger came

up to me, put her arm around me and said that he was a nasty man, that everything would be okay.

Unfortunately, this was not to be the last time I would have to speak with this man. Karen, a ticketing agent, took me aside, consoled me and attempted to help me; she was kind and helpful. She assured me over and over that we would get on a flight, that she would help us. She finally got us on a flight to RDU instead of MYR. We were glad to be on it, or so we thought. She explained to me clearly that if something should happen to the flight, that under no circumstances should I release the actual ticket, that it was as good as cash. She said that if for any reason I did not get on this flight, that I absolutely must not hand over the tickets.

Karen issued us tickets, boarding passes with seat assignments for a 5:22 p.m. flight from DTW to RDU for Sunday, August 3. She also put us on standby for another flight to RDU at 1:55, we didn't get on that flight but we accepted that as part of the day. Finally, it was time for the 5:22 flight. I went to the gate for the RDU 5:22 flight and waited for the gate agent to arrive. When the agent, Gary, arrived, I asked him to make sure that we were all set for the 5:22 flight. Gary asked if we had boarding passes, to which I showed him, and he replied, "Then you're golden".

We boarded the 5:22 flight. My children were buckled in their seats, I was seated and the flight was nearly full. Then an announcement came over the plane PA that I needed to retrieve my belongings and exit the plane! I checked my boarding pass, my ticket, they were legit. I was told by Gary and another agent that they were actually only for standby, however the boarding passes that I had for the earlier standby flight look completely different. I still have the boarding passes for both RDU flights and the tickets in my possession and would be happy to submit copies upon request. I am perplexed as to why our boarding passes were scanned at the gate,

we were allowed to pass to the airplane, we were seated, then suddenly told we must get off the plane.

The agent at the gate, Gary, tried to find another flight for us for that day to no avail, so he booked us on a flight for the following day to MYR. No compensations. No apologies. Nothing. My children were terribly disappointed, frustrated and exhausted from spending nearly eleven hours in the terminal. I was defeated. Further, our luggage made that earlier flight to RDU, but Gary clearly explained twice that there was nothing I could do about filing a claim to re-route the luggage to MYR until I got to MYR the next day. I was told there was no way to contact RDU about my luggage until I had actually flown the flight and arrived in MYR. Interestingly enough, the kind people at RDU Northwest called our home that Sunday, August 3 at 1:37 p.m. concerned because our luggage was there and we were not, and they wanted to know what we would like done with it. It is frustrating to hear two different things from two different employees who are working for the same company.

During this day, I stopped by the rebooking area in DTW the terminal, to inquire where I could praise Karen for her help and kindness as well as to bring Daniel's actions to the attention of his own supervisor. I had not mentioned Daniel's name to the agent, but she said, "Oh, is it Michael, the manager?" I said no, that it was Daniel, a supervisor as far as I knew. She knew who I was talking about immediately and confided in me that Daniel has a reputation that precedes him as a pretty "terrible person", that not many people like him and that there have been numerous complaints about him. She also said, sadly, that it was unfortunate that even if I made a complaint about him, it wouldn't do any good. That a is a shame, for two reasons. One, that an employee would divulge that information to me; and two, that any complaint about this supervisor really won't do any good except waste my time.

The next day, Monday, August 4, we arrived at the terminal 180 minutes prior to departure for our rescheduled MYR flight. My husband, Anthony, accompanied me this time, and he showed the ticketing agent our "rejected" tickets for the RDU flight along with the boarding passes and asked why we were taken off the plane. She searched for a reason and could find none, she informed us that we did indeed have valid tickets and boarding passes, that we should have been on that flight. She said that there was nothing to be done about that.

Then my husband asked the ticketing agent if he could speak with Daniel, if Daniel was indeed working that day. Daniel was working and made his way to the ticketing counter. When he approached the counter, my husband asked Daniel if he recognized me, at which time he stared at me for a few moments, then tapped some papers on the counter and said that I was there yesterday.

My husband asked Daniel if he remembered what he said to me the day before. Daniel replied that he speaks with so many people each day, so no, he could not remember. Then my husband asked if Daniel recalled getting close to me and yelling at me, at which time Daniel apparently "remembered" and told my husband that I yelled at him (Daniel) and that I had nearly came over the ticket counter. Further, he accused me of changing the way I speak because I was in front of my children! Nothing could be further from the truth ... and my

children were indeed with me both times I was in Daniel's presence, not just that Monday. My children were ticketed to fly with me both days, after all.

My husband also asked about NWA's policy on arrival time prior to departure, with which Daniel gave the same statement he gave me. My husband assured him that we had arrived in plenty of time. Daniel then said in a very snide manner, "I don't know when the last time you flew on a plane was, but the FSA states that you need to be here 90 minutes prior to departure for domestic flights." To this I then stated that my husband flies regularly, that he is an Gold Elite World Perks Member. Daniel had no response to this, since obviously if a person is an Gold Elite World Perks Member, they fly fairly often and are more than vaguely aware of the passenger responsibilities.

My husband said to Daniel that he really didn't like the way that Daniel had spoken to me, that he thought that Daniel really needed to work on his customer service skills. Daniel's response was that he has been told several times that he has a voice that is loud and is often perceived the wrong way. If this is so, then why in the world would NWA put this man in a position where he interacts directly with customers, the lifeblood of the company? He is rude, condescending, abrasive and without empathy. I witnessed how he spoke to other employees, and it is no wonder that they find him an unwelcome presence. He singlehandedly sullied the perception that I have had of Northwest.

Before we parted ways with Daniel, my husband handed Daniel a copy of this letter about NWA - however, it was an earlier version. I had typed out a letter that Sunday, August 4 evening, that now has been revised several times. We felt that Daniel ought to know that we were making a formal complaint about him and that perhaps our letter might make an impact upon him. Further, the agent in the rebooking area was deliberately not identified by name because I feared that there would be negative repercussions upon her by Daniel once he read this letter. Therefore, she will remain unnamed for her own protection.

Further, we blacked out our last name, e-mail address and the World Perks Number in that original letter that we handed Daniel because we honestly are concerned of a retaliation by this man. We know that he will most likely deny or alter the events, especially since now that he has plenty of time to create his own version should any thing ever come of my complaint, however, we felt that he ought to know how he made one customer feel. It will not have any effect upon him, he will not change his ways, but perhaps in the future that letter might make him pause for a moment and hold in his temper.

When we boarded the plane on Monday, August 4 from DTW to MYR, I was not entirely certain that we would actually make the flight. When the cabin door closed, I breathed a sigh of relief. A few moments later, the cabin door was re-opened, the gate agent entered with three passengers. My heart pounded because I was nearly certain that we were about to be removed from yet another Northwest plane again. My two children expressed their worries that we would be removed to me and I was not actually sure that we would be on this flight until the plane literally was on the tarmac.

On one side note, my elderly mother drove from Southport, NC to MYR to pick us up, a nearly two hour drive. She was nearly there when I called to tell her that we would be arriving at RDU, now six hours north of her. She drove that distance to pick us up. We were not on that flight either. She drove home four hours from RDU back to Southport, NC. That was twelve hours driving for her in one day. The next day she drove another two hours to MYR to pick us up, I drove the two hours back. There was a complete waste of three tanks of gasoline at $3.85 a gallon. Further, because my children's car seats were in RDU, we had no car seats and had to purchase two more. Entertaining and feeding two children as well as myself in the DTW airport for ten to eleven hours was not an expense that I was prepared to absorb at that time, and it was prohibitive.

In summary, it was a miserable day with Northwest. Not only did we arrive well ahead of time for the departure for naught, but we missed our flight because we were re-directed (wrongly) multiple times, I was made to feel like I was an idiot, I was treated with contempt, we were removed from another flight because of a miscommunication within Northwest, and our luggage could have been MIA had it not been for the kind folks at RDU. Last, Daniel ought to be reprimanded for his actions, though he will clearly deny them; he denied them to my husband and attempted to place the grievance upon me. People like that do NOT need to work with customers. Isn't that what an airline is servicing?

We sat on the ground over 30mins. Then the pilot told us he was going to wait for some other passengers coming in on another flight! over an hour passed! by the time we got to Detroit we had missed our flight to Las Vegas by 10 minutes! You would think that the flight crew would have called ahead and had them wait afew minutes for us and others for that connecting flight, like they made us wait.

As a result we spent 11 hours in the airport as other flights to Las vegas were full. The NWA agent said all she could do was give us new tickets for a later flight. I complained but they(NWA) just don't care about anything but the MONEY!!! PLEASE,PLEASE PLEASE FLY SOUTHWEST AIRLINE!!! THE DIFFERNCE IS LIKE NIGHT AND DAY!!!

I traveled to Paris for two days, I paid $1.203 for the ticket, the purpose of this travel was very important, my son got marriage, I should took fly from buffalo to Dettrois and Dettrois to Paris,at 6/19/08 i came to buffalo Airport and I found out that the fly was canceled, the proposed me to go to Boston and Boston Amesterdam, Paris.

I took the fly from buffalo to Boston and boston, Amesterdam, Paris, my luggage was registered from boston to Paris, From boston 6/19/08 up to now I never seen my luggage All gifts and personal affaires I never got Nothing. I spend almost $3000. I wrote to this compagny many time, never got Answer, I mad claim when i was in Paris,

On June 20, 2008, I booked a vacation trip to Entebbe, Uganda (NWA confirmation no. 3QI887) through an online distributor vayama.com for travel from August 12 to September 3 on Northwest Airlines (NWA) and KLM aircrafts. On July 11th, I was informed by my contact in Uganda that I no longer have a place to stay in Uganda. Due to the inherent violence in Uganda, and the fact that Uganda is surrounded by volatile countries (Kenya and Sudan), it is both unsafe and unwise for me to travel to Uganda by myself without housing arrangements. I communicated this information to NWA, and I then requested for them to cancel my ticket. At the same time, I requested a travel voucher for the equivalent ticket amount for travel to a safer country via NWA.

Efforts to resolve the issue in a reasonable manner. I called the NWA reservation desk several times over the next few days and explained my situation. I was told that they do not have any access to the ticket since it is a "bulk" ticket and purchased through Vayama. They advised me to contact the Vayama representatives. I called the Vayama office, and informed them of the flight situation. They stated to me that since the ticket was "non-refundable," they could not cancel my ticket and give me a travel voucher without NWA's approval. I proceeded to call NWA on July 12 and July 13, and I was greeted by unfriendly and antagonistic agents. One of the agents hung up the phone on me when I requested to speak to her supervisor.

After several back-and-forth interactions, I called the NWA reservations desk on July 14, 2008, and an agent agreed to cancel the ticket and provide me with a travel voucher for travel to any country via NWA. Specifically, I asked her to give me a confirmation of the cancellation, and she said that she couldn't email it to me since she does not have internet access. Similarly, I requested the access number for the travel voucher, and the agent told me that I could use my previous ticket number (0127228052092) to access the voucher. Despite the lack of cordial customer service initially, I was pleased that NWA would grant this travel voucher.

Unfortunately, my satisfaction was short-lived. I proceeded to check on the NWA website, and, low and behold, I did not find any travel voucher in my record. Also interesting to note on the NWA website, the flight to Uganda was not cancelled, and it was still listed as a reservation in my records. Frustrated, I called NWA reservations desk to inquire about this discrepancy, and the agents told me that they had no record that I ever called on July 14, 2008; incredibly, they maintain that no notes were written about a ticket cancellation or a travel voucher. The agents proceeded to tell me that they could not issue me a travel voucher if I cancelled my ticket. I cannot understand how, with all of the technology available to book a flight, that there is no record of a cancellation.

My family and I have been loyal customers of NWA for the past 15 years. I have enjoyed flying NWA as, on the whole, I have had pleasant experiences with this airline in the past. However, I am extremely frustrated and distraught with the handling of this situation. I have followed all of the necessary procedures in canceling my ticket and obtaining a travel voucher due to a safety emergency, and I have also been subjected to a range of insults and discourteous interaction on the part of NWA agents. I am also shocked that an agent would claim to cancel my ticket, then and claim to give me a travel voucher, and NWA would deny that the conversation ever happened.

I have tried to go through the NWA channels to procure what I justly deserve--a travel voucher and ticket cancellation. Clearly, the NWA process has not worked so it is necessary that I pursue other means. Therefore, I am asking one last time that Northwest Airlines: Cancel my ticket and issue me a voucher for the equivalent amount, or I will not travel NWA again, will disseminate the information about my case as widely as possible using only the facts of this case, will contact my credit card company to cancel the ticket charge under the pretext that I was promised a ticket cancellation and a travel voucher, and, finally, I am also prepared to take legal action, if necessary. I do not wish to take this second option as it involves conflict, great energy and resources, and, most importantly, it is not desirable, nor necessary.

On the 13th of May 2008 I traveled from Burlington, Vt to Bismarck, ND via Northwest Airlines. I checked 2 bags in Burlington and when I arrived in Bismarck- 4 hours late- there were none of my bags to be found. I went to the ticket counter where an agent said on of my bags had come in 3 hours earlier and after checking my claim number she stated that my 2nd bag was still in Minneapolis and would arrive later that night. It did not-nor did it arrive in the 9 days I was in ND.

I filed a claim with Northwest for the value of my lost items and was informed that after careful investigation they were denying my claim- seems I forgot they lost my luggage 2 years earlier. I fly an average of 2-3 times per month and flew Northwest on 38 flight segments in 2007. Their response was that because they lost my luggage twice and I filed both times- I was guilty of repetitious claim filing and they felt they did not have to pay. I am in the process of filing in small claims court now.

I had to buy clothing for a 9 day trip and the only reimbursement was $150.00 which took me 6 trips of over 100 miles each to get!

I had a seat reserved on Flight NW0345 for July 18, 2008 to pick up my 10 year old daughter from camp in Michegan. When we discovered I had to be there a day earlier, I checked the NW website (NWA.com) regarding standby procedures and read that I could fly standby on an earlier flight on the same route for an additional $25. The statement on the wed site was very confusing in that it also talked about a FlyNow or some such other program, but the way it was written it suggested that the Flynow program only had to be used that same day, as opposed to standby. I also called the reservations number asking for clarification and was told the local ticket counter could make the decision about letting my fly standby and it would be up to them.

When I got to the airport at 5:00 am on the 17th, the local counter people refused to help me and simply shoved a phone at me and told me to call another reservations number. I explained all this to that person and even though there were about a dozen seats empty on the flight, I had to pay an extra $800 to fly that morning. One day after the trip I emailed NW related my experience and displeasure requested a refund. They replied that I had to pay the extra $800 so my fare was equitable to those who wanted to book a whole new trip at that last minute. They did not at all address my concerns about what I thought was a purposely misleading website regarding their standby flights, nor the refusal of their counter ticket personnel to help nor the outright lies told by the reservation personnel.

I had to pay an additional $800 just to fly one leg of the same route 24 hours earlier -- which was more than the entire roundtrip ticket cost originally!

I paid almost $1000 for a round trip ticket from Boston to Ann Arbor. I was returning to Boston on 6/16/2008 leaving Detroit Airport at 5pm. I wanted to change my time to 1:30pm, I tried to do this at their website but was unable. I called their their help line and asked if I could go to the airport and go on standby for an earlier flight. I asked several times if I could go to the airport and change my ticket I was told no and had to do that over the phone.

In the end I was changed to a 1:30pm and charged $100. I went to the airport and found others changing their tickets to earlier flights for $25, needless to say I was not happy and called their CS hotline to complain. The best they could do was apologize and offer me a $100 travel voucher which suck. I think their reps are very dishonest and are more interested in their commission rather than helping customers. I hope never to fly northwest again if I can help it.

Cost me $100 when it could have been $25, they will send me a $100 non transferable coupon from my travel, totally useless to me.

This letter is the cpmplaint I filed with NWA, and I have yet to hear from them: I would like to start off with the understanding that I am aware of airline policies and compensation for delayed and cancelled flights due to severe weather. It is unfortunate the way the airline industry in going economically it is not cost effective to compensate passengers with hotel rooms or car service/rental cars when they are stuck overnight in an airport.

I was traveling with a friend and our flight was delayed and we had a connecting flight in Detroit our final destination was NYC through JFK. We endured a very disrespectable and unproffessional employee a Mr. S who was both rude and violent in his tone and manerism. This employee through his communication device (walkie talkie down on the desk at the gate after becoming frustrated due to inquiries about our possible missed connection in Detroit. Gladly that was the only problem on our trip to NYC.

Jasmine (travel companion) and I flew on NWA 9084 on July 13, 2008. Due to severe weather we missed both our connections to our final destination OKC. I believe that NWA in LGA were aware of the possibilities of delayed or cancelled flights to ATL prior to us boarding and gave my companion and I no notification of this and there for made no effort to reroute our travel plans. Due to this one poor customer service decision we were stuck over night at ATL airport with no compenstation of hotel and we both missed a day of work.

I frequently fly and due to this experience I have learned that it is not cost effective for me to spend my finances on NWA. It is unfortunate in this day and age with the economy being the way it is and the airline industry being so competative that NWA does not make every effort to ensure the best quality of customer service that it can offer.

I lost eight hours of work, financially that was about $100 dollars. I had to pay for a hotel and car rental because all hotels near the airport were booked and that was another $200. I also bought breakfast and lunch which was about $20. . I have not received and apology or compensation from NWA.

I have worked for NWA for over fifteen years, and have known of theft occurring long ago. Although I would never imagine the men I work with to be untrustworthy, the ramp area is shared with low-paid contract employees of other airlines. These other workers are questionable and could even be gang members. Not all checked luggage that is set aside or has to wait overnite is locked up securely as should be. More importantly, you should be extremely concerned with the knowledge level and treatment of the maintenance personel of the airline you're flying.The FAA is spread thinly and cannot know everything.

I am emailing a complaint concerning my flight from Memphis to Detroit on June 2008. As my husband and I got seated, we noticed a large amount of paper towels taped above us next to the seat belt sign. We never thought too much about it at the time. While we were taxing out to the runway I felt water dripping on my leg. As I looked up the whole gob of paper toweling (which was sopping wet) fell on my leg and the water continued to pour down on me. We brought the situation to the attention of the attendant and he said it was an air conditioning problem and handed me a few small blankets.

At that time the announcement came over the PA system that we were ready for take off and I couldnt get out of my seat plus the seating on the aircraft was completely full. These blankets were next to useless because they were a non-absorbent material. The flight attendant at no time during the flight came back and asked if I needed any more assistance. By the time the airplane took off my slacks on my right leg were completely sopping wet. Once the airplane got into the air, the water stopped until the last 10 minutes or so of the flight.

During the flight my husband asked the attendant if I could have an aspirin because I had developed a headache and I was extremely cold from the wet. He was told there werent any. I sat for 2 1/2 hours wet and cold. This was bad enough but what really upset us was the lack of concern and complacency of the flight attendants. We waited to be the last ones off the airplane because we did not want to create a scene.

On exiting the airplane at Detroit my husband even brought it to their attention again and still little response. Unfortunately the nightmare does not end. Later that evening my husband realized that he left his MP3 player and case behind (valued at $130.00) probably because of all the blankets around our seating area and the confusion of everything. Simply stated we are very upset with the whole ordeal.

I got a headache while cold and wet on the plane. One week later I am still experiencing slight headaches. Possibly the air conditioning liquid was toxic and my headaches are a side effect.

I was booked on Flight #NW5793 on June 27th. Memphis to Springfiel,MO. The airport check-in personel anounced that the planes lavatory was not working on this flight. Ok, it was only a 45 min. flight. We all boarded and settled into our seats and fastened our seat belts. (Full flight) Outside temp 86 degrees. The pilot made an anouncement that the APU on this plane was not working. This is the A/C unit that powers the A/C after the plane dedatches from the ground surport A/C system till the plane gets into the air where the jet engines power the A/c system during the flight The pilot said that the part would take to long to install and thusly we were going to take off with out installing the APU.

This has happened to me three times in the course of the past 30 days I have been flying with [them]. I can only conclude that I have been booked on this same plane all three times or [they] have a serious problem with the APU part on several planes. I am a Senior VP.in one of the nations largest hotel chains. If you checked into one of our hotels and when you reached your room and found that the restroom did not work and the air conditioning system did not work you would be back at the front desk demanding your money back or at least another room that worked.

How can [Northwest] defend this terrible treament to paying guests that are paying higher airfairs these days? Not discounting wonderful associates that are trying there best to offer first class service to flying guests on these flights? Does NWA not care enoght to keep your planes flying in first class condition?

On June 9th...my mom passed away...I tried to get special air fare from you but was unable to June 10. My flight was to Houston Bush. I had no consideration from the people at the desk and NO concern!!I felt like the clerk at Springfield could have picked up the phone and got authorization...but again they were not concerned. This certainly left a bad taste in my mouth about NWA. My full ticket was nearly $1400 plus a $30 ticket process. Do you call this concern...with no dicount???

on hold by agents, dropped 3 times, upgraded to first class my family of 4, called and told one could not be upgraded to first class, called and found an agent that saw all the history and she got a supervisor on to upgrade my daughter to first class, next day looked and there were no first calss tickets issued online, called and was told that it would be impossible to upgrade my daughter to first class, told them she was already upgraded and thye said that they could not honor the mistake an agent had made....

4hours of my time and total frustration from a company that does not have an ounce of custeorm service in its company....cant call any of the adminitrators, email, ---that tells teh story ritgth there. My company i own that spends upwards of 2 million a year on travel will do everything possible not to be on Northwest

I flew Northwest Airlines a couple of months back. On the way out I was late to the airport due to a speeding ticket (obviously my own fault). When I got to the airport they would not allow me to check in for my flight because it was within 30 minutes of departure time. This is understandable and I have no problem with that.

The people at the ticket counter could not help me rebook a later flight, they essentially cannot do anything except weigh your bag and slap a heavy tag on it. They directed me to a single black phone on the desk which was already in use. After waiting 15 minutes for other disgruntled passengers to use the phone I got my chance. The unhelpful lady on the other end wanted to charge me a ridiculous fee to rebook but told me I could do it myself online for cheaper. Flying standby was not a great option because we had multiple connections and there was more than just me traveling.

I went to their website and it allowed me to modify my current itinerary. I selected to only modify the outgoing leg of the trip and selected a later flight, paid the difference, and got on the plane.

A week later when I arrived at the Miami airport to check in for my return flight I found I had not reservation. Apparently what happens is when you miss the first flight the entire itinerary is canceled. Fair enough, but when you go on their website it shows your original itinerary and allows you to modify it without ever indicating the original flights were all canceled. So by modifying the outgoing legs but choosing to leave my return flights the they were (which is what I desired), I ended up with no return flights.

The Northwest reps in Miami were useless and said they had no supervisor I could talk to. They directed me to the single black phone where I again had to wait my turn. The lady on the other end, while pleasant, told me there was nothing she could do and she also had no supervisor. Essentially there is nobody that works in Northwest customer service who actually has any power or decision making ability. She said my only option was to book a one way ticket for the return flight and then submit a claim for reimbursement when I arrived home. She suggested I email rather than call because you'll never get a person if you call.

I eventually gave in, booked the ticket, and flew home. Despite her advice I tried to call Northwest. All I received was a looping recording that repeated their website address and their mailing address. So I went to their website and submitted the complaint, detailed the whole story, and asked for my refund. I never received anything in return. Not even an acknowledgment of the complaint.

I called my credit card and had the transaction blocked hoping this would get Northwest to at least speak to me. However, my credit card eventually dropped the block because I had agreed to pay the one way ticket and the customer service rep telling me I could get it refunded did not represent a verbal contract. That is where I am now and I don't believe I will ever get anything back from Northwest.

They are in a service industry yet they have no customer service whatsoever. All I can do now is never fly Northwest again (and I am a very frequent flier) and encourage everyone I work with and all of my friends and family to never do business with them. So if you're reading this, save yourself a massive headache and potentially hundreds of dollars and fly a different carrier.

A $192 round trip ticket turned into a $1500 ticket and nobody from Northwest Airlines would even respond to my complaint in any way whatsoever. I fly very often and so do a lot of people I work with. I will never fly Northwest again and I tell everyone about my experience. I have already easily cost them more business than they took from me. I had three trips is the last month, some with three or four coworkers, that I would have normally flown Northwest but we chose a different carrier.

allow changes of any kind, I had no right to reschedule the flight and would have to purchase another ticket. I received this information orally by the counter agent, who was in a rush to go somewhere else, and they did not give me any written statement outlining my rights in this kind of situation.

to Tokyo on United that cost $1700.

Well it was a very windy and rainy day in albany and we decided to check in early for out flight to Detroit. We got to the ticket counter and began to check in and found out our seats we not together and traveling with 3 kids you need to be together. So we spoke to James on the ticket counter who was wonderful while checking us in and he managed to seat us all together.

So we all go up to the gate hope to leave then we find out our plane has been cancelled. So we go down stairs to get rebooked hoping to get home that day and the line is so long. So after about an hour we get James again at the ticket counter. after repeatedly appologising for the cancellation before I can open my mouth to ask what our options are he hands me more boarding passes for another airline to get me home to Dallas. He told me that when he found out the plane had been cancelled he promptly booked me elsewhere. This is what I call customer service. We got home 2 hours late but we got home that day. I just hope that other customers who got James at the ticket counter were as pleased as I was...

We sat on the tarmac for nearly an hour and a half in a plane with no air conditioning. This was due to a broken APU system as described by the pilot and flight attendant after we pulled away from the terminal. A co-worker (who's a commercial pilot) enlightened me later of a couple of tactics which NWA implemented to essentially pull the wool over our eyes.

1. He said that the plane would not have been flight worthy with a broken APU system and that the pilot was likely instructed to turn it off to save fuel which is a random practice airlines use to cut costs.

2. He also told me that the plane deliberately pulled onto the tarmac as was allowed to sit. Flight "on-time" departures are determined by when the plane pulls away from the terminal and not when we are actually airborne. This blows my mind because the flight was already delayed due to weather so I don't understand why we couldn't have just stayed in the terminal until it was time for us to leave rather than NWA forcing us to sweat it out on the tarmac for so long.

The pilot called back several times telling us that it was just as hot up in the cockpit as it was the cabin so he could empathize with how we were feeling. He told us once that we were second in line to take off once then came back several minutes later stating that we were fourth in line. After the passengers all moaned about it for a few minutes he came back and told us that we were taking off next and that once we were in the air the cabin would cool down considerably. Once we were in the air the temperature slowly cooled off but neither I nor my wife, Allison Wattnem, ever got comfortable.

The fact that NWA has instructed its pilots to conserve fuel by cutting use of the APU systems is not only cheap, it's wrong. We paid for our tickets far in advance when the price of jet fuel was at one price and ended up being penalized on the day we flew home. We did not get what we paid for.

departures to foster their image as a good carrier.

You can tell have great anxiety about getting on a NWA flight anytime soon.

I don't like being treated like cattle.

I've flown many times out of Minneapolis on Northwest. I have no complaint against Northwest. I'm beginning to fear my standards just aren't high enough if I'm so easily satisfied. Their employees have been courteous and with a few exceptions with awful weather, they were on time. I did have a long sit while they deiced the plane. I'd rather they do that than skip it. What I will complain about is the rude, capricious and as far as I'm concerned worthless Transportation Safety Administration. I'll avoid air travel to the maximum extent possible as long as I have to suffer those folks.

on june25 2007 i bought a ticken on north west airlines website. after reading the term and conditions of refunds, i decided to refund before 24 hours, when i tried to refund nwa did not acept my refund, i spoke with the refund department and they did not helped me, the did never answered my phone call. i tried many times using mi american express card, writting many leters but they dont want to refund ,i explained that i canceled the ticked before 24 hours but they don't believe, and also i tell them extend the ticket because they promised me to extend but until now they don't want it. so i neeed help because North west airlines have given hard time and become sick, my wife is pregnant and mi child is autist. please somebody could helped me

My wife bought her and my 10 month old son's tickets online and printed them out to use the curbside baggage check. She waited a reletively short time in line to get up to the curbside check-in, who told her that she needed to go the regular check-in to check the car seat for the baby.

A half an hour later when she got to the front of that line, she was told that she would probably miss the flight due to a long security line, the flight was leaving in 13 minutes. She would need to reschedule her flight at a cost of $100. The next flight was over 4 hours later, so she told the representative that she did not want to check the car seat at this time, so that she could leave the airport. The rep who rescheduled her flight, momentarily forgot she said this and sent the bags through. The rep tried to retrieve the bags after finishing the reschedule but then told her that she could not get the car seat back. So she waited in the airport holding my 10 month year old for over 4 hours and we ended up paying more than two times the price of the ticket for a short flight on northwest airlines. I'm not making the mistake of flying northwest airlines any more.

On Thursday, June 5, 2008, I flew on Northwest using my mileage plan miles. I was on Northwest Airlines flight 168 from Seattle to Minneapolis. I want to report an injury incurred during flight. I was sitting in my assigned seat 32D and when we were given approval to recline our seats I did so. The man behind me told me to put the seat back up. I did so throughout the flight but anytime I moved he started to give me a hard time calling me names. The woman beside me also could not believe his behavior.

I finally told him to stop whining and that the flight attendant could help him find seating with a lot more leg room in the back. (I had looked to see if there was ample room in case it kept escalating and there was). He told me So you really want it that way? I said yes and he kicked with either both knees or feet but my seat jolted forward with much force. The woman beside me turned around and she was very angry with him as well. I turned on the flight attendant button because at that point I was very afraid. The flight attendant came and told me I had every right to move the seat, but he was very agitated so she asked me if I would move, so I told her I would only move forward because I did not want to get off behind him. I moved and by that time I was in tears from this incident. The flight attendant was very nice and concerned.

The middle of my back keeps getting more painful and it is very uncomfortable to work sitting at my computer. I went to my Human Resources Department and explained the situation. They advised me to call and write you regarding this incident and to pursue seeing a doctor. I would like to file a claim to Northwest to cover any medical bills incurred from this unfortunate situation.

back injury

My two sons and I are going to Orange County, ca. for a memorial service for a great relative who died two weeks ago. I booked into San Diego, but both of my kids booked into SNA (John Wayne) I tried to see if I could change my destination, but was told to go on line. I defy anyone with common sense to try to change anything on NW website. These people are deaf to customer complaints or inquiries.

I am left to go an extra 30 miles to airport in S.D., but how easy would it have been to re-route me to SNA, not exactly rocket science, I had used miles to upgrade to 1st class and I guarantee there were open seats, but I never had a chance t0 talk to someone who could/would do anything-- As mentioned before--We make at least 4 flights a year (sometimes more) from Detroit to Orlando, and believe me, I will never fly this route on NW

On 6/08/08, we left Orlando Airport on Delta Airlines at 10:31a.m. to connect with Northwest Airlines in Detroit by 4:15p.m. All went smooth with Delta until we arrived in Detroit to make connection with NWA. After arriving at Northwest Air gates by 4:20p.m., we were suppose to depart Detroit at 7:15p.m. and arrive in Bloomington, IL. by 7:53p.m. There was a thunderstorm at the Detroit airport at 5:00p.m. moving East.

Northwest Airlines started moving our gate from one end of the terminal to the other and back, for the next 6 hrs. for a total of 8 gate changes! After many customer complaints and a gruelling day, we were the last flight out at 11:20p.m. traveling on a turboprop with a flight crew who couldn't wait to throw us off the plane in Bloomington, IL. so they could go drinking!! Things weren't much better at the Bloomington Airport. After a 1hr. 20min. flight to Bloomington; there was no one from Delta or Northwest to see to passenger dilemmas. The airport luggage carouselle went around about twice and they shut it off; not allowing anyone time to use restroom and get there to pick up luggage. This left a few passangers with small children standing there unable to get to their luggage.

There was no one there to help solve this problem and they were literally turning out lights on us to encourage us to GET OUT so they could close up the airport and go home! This is totally unacceptable. We will NEVER fly Northwest Airlines again; IF, I EVER fly again! We could understand the flight delays due to weather; but there was no excuse for the mishandling of the entire situation by Northwest Airlines. They had no sensible explanation for moving us so much to different gates.

This entire fiasco cost us more in time and money than planned; even allowing for possible delays. My husband is diabetic and must eat at regular intervals. There were no considerations made for any of the passengers needs by Northwest Air during the entire process. Northwest obviously has no plan in place to handle such fiascos. We had a 1hr. drive ahead of us from Bloomington to get home; getting us home at 2:00a.m. My husband had to get up for work at 6:00a.m. on 6/09/08. This is not good for a diabetic person.

I work over seas and travel home 3 times a year using Northwest. I've saved over 120,000 miles to use on a trip for my family. Northwests web site shows that you can take a round trip from the states to Asia for 60,000 miles per person. When I tried to book and get my wife and daughter a free round trip ticket they said there were non available. I went as far at 13 months ahead and still there were non available.

Instead they told me I needed 240,000 miles for the free ticket, or 60,000 and 950.00 per person for a round trip ticket. There web site doesn't say anything about black out dates or availability. No where on there web site did it mention anything about 120,000 miles per person for a round trip.

This extra cost of 1900.00 really cut into my budget for our family trip. I emailed Northwest with this complaint and NEVER received a response or an explanation. If I had known about the extra cost or the extra miles needed up front I could have planned my trip better and been a pleased customer but instead I'm angry and not happy with Northwest. All I would like them to do is put on there website what the actual cost would be not wait until I'm ready to book and then get hit with a 1900.00 bill.

We flew from Detroit to Las Vegas, a four hour flight. Two boys (ages 11 and 13?) were sitting behind us. They kicked the backs of our seats the whole flight. We told the airline hostess, she did nothing! It was the worst trip ever!!! These kids did not have any parents with them. Why do they let them fly at that age? Northwest - Shame on you.

I Was travelling northwest airlines from hyderbad,india to Minneapolis At the boarding area nwa rep took my hand luggage saying there is no room in the aircraft and I thought they will hand over my luggage as is in minneapolis but all the checked luggage arrived minneapolis but not the one which they took at the boarding area. As soon as I noticed I submitted a claim at nwa baggage claim.

After 15 days my I received the hand luggage and the valubles are missing in it. Again I called the central luggage nwa and reported the lost Items in my hand luggage and they told It will take 30-45 to Investigate on this but we didn't received any Information that they are investigating on my missing Items. The worth of the missing items is around 15000 US dollars.

Stolen all the valuable goods from the hand luggage. I thought my journey with NWA is risk free but it's total risk If you are checking the luggage.

We end our cruise on the morning of 5-18-2008 at 8:30 am. We got to the airplort in Fort Lauderdale around 9:30am. We didn't fly out until 4:20pm. I think this is just intolerable. To spend an entire day in the airport and get home at 11:30 pm at night is just very bad planning. There were 16 of us and we have cruised a few times with you and never had thise type of bad planning.

In the future I would appreciate getting home much sooner especilly since I had to go to work the next morning, it made for a very long day. I hope in the future we won't have to encounter such a delay and also bad seating on the airplane.

I had to work the next teaching 25 children and after such a wonder cruise I ended up coming back to work all hyped up.

I ended up paying an extra $200 for the bags. Upon contacting Northwest, I was given a polite response indicating that they would not budge on their position. I spent $200 extra on excess baggage unexpectedly.

I have in closed is a letter I wrote to the NWA and they only offered a certificate to fly again. I will never fly that airline again. I wanted someone else to be aware of the conditions and attitude of this airline. Thank you for your time.

First we had paid for first class round trip to Europe and back to San Diego, only we could not get a flight from Detroit to San Diego that was first class! I had been trying since we got the tickets( about 8 mos.) even though there where two seats open and we offered to pay the difference! We had a six hour lay over and where not able to move to an earlier flight!

Than when we entered the plane it was disgusting! The kitchen area was so dirty I stated it was disgusting! The first class area also was terrible, than we got to the back of the plan and it was even worse! There was mold/ dirt allover the lights, armrests, and the bathrooms. The overhead lights would not stay on they would go on and then go off by themselves. The air vents did not work and the staff acted as they could care less if things worded or not. I was the worse plan I have ever been on including a prop back in the sixties. I felt like I was on the flight slums fight from hell.

We both are sick now and know it was from this flight, think you need to address this issue. I will be contacting the FAA and having them investigate also. It was a horrible way to end a wonderful trip we had been planning for five years!

I am flew from Shanghai to Tokyo in business class on NW 26. When I got the brunch menu it had only bacon dishes on it. I told the flight attendant that I am Muslim and also allergic to bacon, she said then do not eat.

Little later the second flight attendant to take the order I told her the same thing that I am Muslim and allergic to bacon she said the same thing that the first flight attendant told me which was then do not eat.

Little later the third flight attendant came and asked me what would I like i told third time in less than half hour that I was Muslim and allergic to bacon she said the same thing that the previous two flight attendants had told me which was then do not eat I do not mean to imply anything but all three flight attendants were Chinese and all three of them were very rude in their dealings.

I flew from Detroit to Seoul to Shanghai and did not have any problem with any of these flights. I was traveling in first class you can only imagine how your crew must be treating the people in economy class. I would have ben better off in economy at least I would have the option to buy something from the main cabin.

This whole fiasco started when the plane was still on the tarmac and NWA had ample time to get me something from one of the restaurants on the terminal. I suggested that to the first flight attendant that gave me the menu card she told em very rudely she would not do that. I asked her if I can go to the restaurant on the terminal to buy something to eat but she said you cannot. I am diabetic and need small meals at regular intervals and since had no problem on my flights to Seoul and Shanghai I was not expecting any problems on this flight either, if I had the slightest idea I would have kept some snacks with me.

The attitude of these Chinese flight attendants was not only rude but also inhumane. If I can fly in first class I have no problem in buying my own lunch and would have preferred to do that . What is the point in offering the choice if everything is bacon. I will like someone in responsible position in NWA to call me to talk about this. Is this the way NWA airlines treats its first class international passengers that have the elite status. If I do not hear from NWA manager until May 15, 2008, I will pursue whatever action deems fit to resolve this issue to my satisfaction which could include sharing this info with major TV news channels and legal action.

My brother died. He requested he be buried in Minnesota with his twin, a military funeral.NW claims they have a Grievance Fare I tried to book it. The NW says, There is no grievance fare. The NW Operator said? To get that low price you must fly on Friday and stay till Tuesday.?

Three extra nights in a hotel and of car rental, How grievance is that?? NW has no heart.

On April 22 of this year, my 2 daughters and I left BWI Airport on NWA Flight 5941 bound for Northwet Arkansas Regional Airpot (XNA) with a change of planes in Memphis TN. Our luggage was checked through at BWI. (against more seasonal-travelers' advice) When we arrived in Memphis, the weather was horendous, with intermediate torrential rain. Our flight to XNA was delayed more than 2 hours, for one reason or another. Upon arrival at our destinaltion, all three pieces of luggage were soaking wet, necessitating using the entire evening drying our clothes and missing out on some of the festivities. The clothing was not for vacations, but for my grand daughter's wedding, with new wedding apparel, purchased for the event. The clothing was so wet that when wrung out the water poured out. My daughters' black leathter belt had bled onto her her white slacks, requiring soaking and spotting the stains all night, (her slacks did come clean. I had sent my new outfit by UPS prior to our departure).

Additionally,I had pre-reserved two wheel chairs to meet all of our departures and arrivals. It was like pulling teeth to get wheelchairs both coming and going home at this airport. On the return flight, I had time to check the baggage carts and all had tarp coverings available and the access back into the terminal building was close by. The least the baggage handlers could have done was pull the tarps down over the bags. The trip home was uneventful.

There was no damage to the packed items. Only the emotional turmoil caused by the incident and the loss of fun time festivities. The least expected would be an apology from the supervisor of the baggage handlers at Memphis Airport and some sensitivity training for the handlers regarding other peoples' personal belongings.

Last summer, traveling back from Mexico through Phoenix then Detroit my flight from Mexico to Phoenix was 20 minutes late arriving. No problem, I thought, I still have 40 minutes to catch my flight. I hurried to the gate to find that Northwest had sent the flight on 25 minutes early because of weather. I missed the flight.

I was put on stand-by for the next flight four hours later, but no openings. I went on stand-by for the following flight, another 10 hours on, but no openings. I was getting desperate, I asked the gate agent what I could do and her response was (verbatim), you gonna' be here a long time, all the flights are gonna be full for days and she laughed at me.

At this point it was late and (instead of dealing with the gate agent) I went to the ticketing agents to get a hotel voucher. All they would offer me was a $45 hotel. I couldn't spend that much, and wasn't it their fault anyway that I was stuck in Phoenix? I slept in the airport and got on a flight at 10:00 the next morining. I cannot beleive the lack of compassion from Northwest for a situation that was clearly their fault.And the gate agent laughing at my plight, is un-forgiveable.

Total time in airport: 34 hours. I travel for business and to this day I avoid Northwest as much as possible.

We were told that the flight was canceled because of weather, then mechanical when indeed it was because there was not a plane available. The reservation investigated and told me this.

Because of this and the telling us we could not get out until Tuesday three days later, we had to pay for our hotel room which we were not able to use because of the 72 hour cancellation period. They said they would refund our ticket money but not our hotel room. We had to cancel our vacation plans because we could not afford to pay the 900.00 for the hotel that we would not be in until Tuesday. After canceling I checked
the internet and there were flights available the next day and many on Friday. We were lied to about the reason the flight was canceled as well as when we could get another flight. Northwest said we deeply apologize.

We need to be compensated for our loss.

The gas up and back to Erie, The hotel room for the night we missed, the parking fee, and our week in Florida with our family. They should at least give us tickets for a future vacation.

We are sitting at home right now while our family and friends are vacationing without us in Florida. We planned and paid for this vacation four months ago.

On Tuesday, March 18th, 2008, I was on flight 1242 from Chicago to Detroit. This flight was delayed by about 15 minutes: not to worry. However, on the ground in Detroit we were delayed roughly half an hour because we couldn't get into the assigned gate and the pilot stated that the ground control couldn't get us another gate. Still, not to worry, by the time I got off the plane, I still had 45 minutes until the plane to Bangor, Maine was due to leave. However, the incoming gate was at the far end of terminal A, and the departing gate was at the opposite end of terminal C.

I hustled literally from one end of the airport to the other just in time to watch the gate pull away from the side of the plane. The employees at the gate were much less than accommodating and they actually seemed to enjoy watching me slowly lose my temper over the airline's lack of felxibility.

I managed to find out the supervisor's name. I spoke to her about the problem and to whom I should complain. She told me to complain through the internet site. Furthermore, she refused to give me a specific name: i.e., who was in charge of this debacle. It occurred to me that customer service means knowing how and when to bend the rules. I suggested this to her. According to her, the reason the gate could not be brought back for the two customers involved was security. Control tells us what to do. Having talked to other pilots and gate representatives, I learned that replacing the gate is normally at a pilot's discretion.

To remedy this situation in the future, I would suggest that finding out the details when a passenger is delayed and forwarding this information to a connecting gate should be the rule and not the exception. Furthermore, two or three minutes worth of delay getting into a small airport, which is also the end of the line (e.g., Bangor)won't cause much consternation. Those two or three minutes can be made up via airspeed adjustment. Rules do not fit all occasions, and common sense should dictate customer service actions.

Aggravation and lost sleep

I was chared $122 to travel on the day I booked the flight for.

We purchased round trip flights from RDU to SFO for our anniversary. Upon arriving at the RDU airport this morning, we first attempted to use the e-kiosk to check in. When this did not work, we got in line to speak with a customer service rep (George) who already appeared visibly agitated - this was at 8:00am for a 9:00am flight. George asked me where I was traveling. I told him through Detroit to San Francisco. He responded by laughing at me and told me that I could not get on my flight because it is overbooked and that I needed to get in another line. George did not look at my reservation when I offered it to him and did not look on the computer. I stated that I already had purchased the ticket and should be on the flight, to which he brusquely responded that it was "too bad". I commented that I found him rude and unwilling to help, and his response was "That still doesn't change the fact you can't get on the flight, move to the other line". It is worth noting that there was only one person behind me who was on the same flight, so we were so we were not creating a line or presenting a problem.

At this point, I was becoming angry and firmly but respectfully stated that he was very inappropriate. He shrugged his shoulders and said, "I still can't do anything for you". At this time, I did then move to another line. After waiting in another line, we eventually got to speak with another customer service rep at approximately 8:30 am. She took our information and indicated that she could not re-arrange another flight because indeed WE HAD CONFIRMED SEATS on the original flight and were therefore counted as no-shows for our flight. She was very apologetic and surprised that George had not taken the time to look at our itinerary. She admitted that it was their fault that we were not checked in. She contacted her manager who was also apologetic and was able to put us on a flight to San Francisco the next morning with another airline.

We asked the manager about the expenses which we could not recoup because of the NWA employee's negligence, including nonrefundable hotel and rental car reservations, and she said that we would have to call the reservations number to get help. The manager who I spoke with at the reservations number told me that the manager at the airport desk should have handled this, and that she could not help us. We feel like we are being pushed around as someone else's problem, when NWA is at fault and is not willing to help us. Although the manager was apologetic and helpful in getting new flight reservations, this still leaves us with several problems: 1) We had reservations for a car to drive 3 hours out of town where: 2) We had reservations at a nice hotel because it is our anniversary.

This is a compliment, not a complaint: I had a Travel Credit Voucher (TCV) from Northwest Airlines from a flight that was delayed overnight in Amersterdam in April 2007. I called NWA to redeem the voucher in Feb. of 2008 and they told me I had to send it to the World Perks Service Center and that it would take 6-8 weeks for the miles to appear in my account. I am planning a trip for April 2008, and I was worried that I wouldn't get the miles in time to book the flight because 8 weeks out would be the beginning of April. I sent in the voucher, and 3 weeks later the miles were in my account. I was able to book the trip with my World Perks miles without a problem, and I got the flights I wanted. I'm very impressed that the service provided was so much faster than stated on the web site and the phone.

I was able to book my flight to France for the 50,000 miles because my account was credited in a much shorter time frame than NWA stated. It saved me $1000!

Very Bad experience with my wife when she was traveling with our little one 18 month old. The hostesses were so rude and were not ready to help when requested for help. I haven't seen any airline doing this. Most of the people won't help until asked to, but 2 hostesses were not courteous at all. I am pretty sure I am not flying them anymore, even if I have to pay more.

This weekend I took a trip from San Francisco to Dayton, Ohio, with stop-overs in Minneapolis and Detroit. The originating flight out of SFO was delayed by over 2 hours due to mechanical problems. After having a crew of mechanics try unsuccessfully to resolve the problem, we had to switch planes. The second plane had plumbing problems, which thankfully, were quickly addressed and resolved. However, as a result of the delays, I missed both my connections in Minneapolis and Detroit. I got into Dayton 4 1/2 hours late. I was given a $10.00 meal voucher and a We're sorry for my inconvenience.

The trip home was no better. The flight from Dayton left late, which got me to Detroit with 5 minutes to catch my connection to Minneapolis. Needless to say, I missed the connection and was rebooked on a direct flight from Detroit back home to San Francisco. Although I was unhappy about the extended wait in Detroit, I was happy to have a direct flight home. Well, we got on the plane and the navigational lights were not functioning. The maintenance crew tried, in vain, to fix them. Ultimately, the replacement parts couldn't be located, so we had to switch planes. On the second plane, we waited to be cleared, only to have no water on board. We went back to the gate, had that resolved, and then were supposedly on our way. (By this time, I had been waiting to leave Detroit for 7 hours.) As we were powering up to take off, the hydraulic system sprung a large leak, rendering the plane useless and immovable. We waited, in the dark, on the tarmac, while a tow rig could get hooked up to tow us back to the gate.

At that point, the decision was made to scrub the flight and give us all accommodations. I was given a $12.00 meal voucher, a $59.00 hotel voucher and free transportation to and from the hotel. Although I was able to use the $12.00 meal voucher, there were no restaurants open at that time (1AM), so rather than go to bed hungry, I had to waste the $12.00 voucher on junk food. On top of all this, one of my bags still hasn't made it back to San Francisco. I've been assured that it will be delivered to my home sometime this evening. I am extremely disappointed in the compensation Northwest Airlines gave me for my trouble. To be given $81.00 in vouchers as compensation is insulting. I will never fly with them again.

As a result of Northwest Airlines negligence to maintain their aircraft adequately, I have suffered the following losses/damages: -three hours of sleep in a 48 hour period, causing extreme mental, physical and emotional fatigue -loss of one day's wages from not being at work because I couldn't get home until Monday afternoon (over $200.00 in lost income) -additional parking fees at the airport.

I had a flight canceled by Northwest Airlines due to weather conditions, which were not controlled by Northwest. We were given the run-around for almost 6 hours, and were treated extremely rude, and animal-like by the representatives at the counter. There was no communication with the passengers at all, and the representatives at the counter even used a couple of profane words towards me, which was uncalled for. They sent us to 6 different gates to wait for another plane, only to be told to go back to the original gate, and they didn't know why that gate sent us to where we were.

As a result, I missed another flight, and went through much duress, and also stress due to the manner that we were treated. I also received an email from Northwest telling me she wasn't interested in helping me out, and considered the matter closed by offering two $75 credit vouchers, assuming that I would be actually willing to travel on a Northwest Airline, which will never happen as long as I live.

I returned from a trip using NWA and after my last leg of my flight was delayed 3 1/2 hours and returning home at 2am, the following morning I started unpacking my bag. I had purchased two coffee mugs, one in Phoenix and one in Memphis, both had been wrapped in tissue paper and then I rolled each in a heavy shirt and placed them in the middle of my bag. Well guess what... both were smashed. I can imagine what kind of force would have been needed to cause this. I would think a man could have jumped up and down on the bag and not crushed the mugs.

Now I'm out about $40. I contacted NWA and received a email instructing me to talk to the desk at my local airport. The first question was Was the outside of the bag damaged, if not NWA pays nothing.

I left my license in a book in the back of seat 19 F on the flight from Detroit to Providence,flight number 1440 on Jan 18, 2008. I fear ID theft and want my license back. I have been UNABLE to talk to any real person to tell me if my license was found or not. I was given the number 734-942-4250 which I called about 30 times at different times and days, and it is always busy. I was also given 734-247-7678 which only handles TSA lost and found items. I was also giving 734-942-3669, and who knows what that handles. I called customer care at 701-420-6282 and couldn't talk to a person. I called lost and found at 800-648-4897 and also couldn't talk to a person. I have emailed the company three times and got responses back to two of those emails from Sarah Sanders Customer Care Northwest/KLM Airlines with incorrect/incomplete information. My case number with her is 5035995. The subject line had this information: Re: CR-Complaints (KMM15152580V57663L0KM.

All I want to do is speak to someone in lost and found and verify if my license was found, and if so get it returned to me. Is that so difficult?

Possible ID theft, worrying that someone is using my ID, replacing the ID, time and energy spent trying to speak to someone who can help me.

My brother, who is non verbal and in a wheelchair, was flying to Knoxville from Laurel Hattisburg to spend Christmas with us. He had taken this same flight for many years at this time of year. We had purchased an assistant for him to make sure he was able to get on the next flight. Either the person on the phone whom we purchased this from or the ticket manager at Laurel Hattisburg failed to note this on his ticket and in the computer and he did not have anyone to help him. Of course he missed his flight out of Memphis to Knoxville because he just sat there until someone finally noticed him and they sent him to Charlotte and on to Knoxville, but when he got to Charlotte no one took him to US Airways and he missed his flight again. No one called us from the Memphis airport and we went to the airport in Knoxville 3 times to try to pick him up.

He finally got to Knoxville about 7:30 pm instead of 11:00 am. We determined that he did not have the red wrist band or the stripped ticket which indicates assistance. That is not all. When we took him to the airport on the day after Christmas they were going to give him complementary assistant on the way home. But the 2 people at the ticket counter failed to note it again. I told the flight attendant that he needed assistance getting to the next flight and showed her the wrist band, but the people in Memphis did not know to meet the flight because they had not made a notation in the computer. He had to wait for about 9 hours in the airport until the next flight to Laurel Hattisburg. They did end up hiring a nurse to feed him and assist him at the bathroom after much discussion.

But the point is Northwest made a very bad mistake and they are lucky that nothing happened to my brother. I am asking for the cost of the ticket back and the cost of the assistant which we never received. I have contacted them by e mail several times and they always respond with an automated answer. I have tried and tried to call them and the lines are always busy and they ask you to contact them via e mail.

We want the price of the tickets back plus the cost of the assistant. As far as physical damage done, my brother went without food for a day and did not go to the bathroom all day. On the return trip he was able to eat about 4:00 pm after leaving home at 4:00 that morning and the nurse that they hired took him to the bathroom about the same time I am guessing. I was not there.

Our flight was delayed and we barely got to our cruise ship on time. As a matter of fact the cruise ship waited for us, as I was in contact with them frequently. NW damaged 3 out of 4 bags. Our cruise started on 1/27/08 and ended on 2/3/08. NW lost our baggage. We got one piece on 1/30/08 and the other 2 on 2/1/08, the 6th day of our 7 day cruise. I am having a hard time finding the right place or phone number to follow up on claims and to file claim on our first damaged bag.

We had to buy all clothes, toiletries and replacement baggage. Our garment bag was destroyed, one bag had the handle damaged and a new suitcase I bought for the trip was totally demolished.

My dad had a stroke, and I needed to get from San Francisco to Minneapolis as soon as possible. My husband drove me to the airport, and I went in to check on flights. I went to the Northwest counter because I knew they had direct flights to Minneapolis throughout the day. The attendant at the counter saw me, but proceeded to finish the story she was telling to her coworker and have a good laugh, as I am standing in front of them at the counter visibly upset. She then addressed me, and I told her I needed to get on the next flight to Minneapolis. As she was booking my flight, I asked about a medical emergency discount (my aunt told me to ask, as she had flown from North Carolina to MN that day, and got the discount). Her reply was that there is no such discount, and I asked her to please check on it. She rudely replied that she knew the policies, and that there was no reason to check further. I was too upset to argue with her at that time, and paid the outrageous fare for my last-minute ticket.

This isn't about the fare, but how rudely she treated me through the process. In the following weeks, I tried numerous times to call the various NWA customer service phone numbers, and was either on hold for 30 or more minutes and gave up, or was connected to someone who couldn't help me. In the end, I wrote a letter and got a nice short standard reply. I wish I had taken more action, but my dad was still sick and my priorities were with my family. Even before this, I tried to not fly NWA. They are overpriced, have horrible customer service, terrible planes, and are delayed more than any other airline I have flown. I will not fly them again.

On Jan. 1st, my husband & I went to DFW airport to pick up our 13 yr old son from his flight to visit family in Maine. Before leaving, I checked online to see if his flight was going to be on time and it showed that it was. When we got to the airport, the arrivals board was showing his flight on time. 15 minutes after his flight was supposed to be there, I went into the NW Luggage claim to ask the ladies working there if they could check on that flight for me. At the time they were waiting on two other ladies, so I patiently waited for about 5 min. I left for a moment to check the arrivals board to see if there was an update. There was not. So, I went back into the baggage claims office and was waiting for the employees to finish taking care of the other customers. Keep in mind that both employees in the baggage claim were well aware of my presence. My husband, worried about the whereabouts of our son, came into the office to see if I had found out anything. He hadn't yet said anything to me and had been standing behind me for less than 5 seconds when one of the ladies demanded that he leave the room until they were done with the other two customers. I than said, "He's with me." One of the ladies said that she didn't see me there and that we would both have to leave. I knew that that was a bold-faced lie as she had acknowledged my presence while I had been standing there waiting before my husband entered. The only reason there could possibly be for them demanding us to leave was because we were both wearing motorcycle attire, my husband is 6 ft. tall, 300lbs, has beyond shoulder length hair & a beard and belongs to a motorcycle club and was wearing his club vest, as he always does.

This smacks of blatant discrimination based upon attire and appearance. I went to the NW ticket counter to speak to a supervisor about it. She agreed with me that that shouldn't have happened and handed me a form. She also said I could file my complaint online and gave me the names of the ladies working in baggage claim. I went back into baggage claim (didn't mention anything about there rudeness or filing a complaint) and they were rude to me when I asked them for the flight info. Today, I was finally getting around to file the complaint online. When I went to the web site, there was no contact e-mail address to file one, so I'll have to snail mail a written complaint in. Because of these women's lack of professionalism, I will never use Northwest Airlines again for anything. This was my first encounter with Northwest Airlines and shall be my last.

On a flight purchased with Frequent Flier miles, we checked in our luggage in Orlando for a flight back home. The ticket counter in Orlando did not have a functioning belt that was able to transfer our bags and most likely led to our bags not being transferred to our final destination in San Diego. After returning to the airport empty-handed, we phoned Northwest Airlines customer service over 20 times in a five day period and received conflicting information of the location and status of luggage. After 2 days, one of our bags was delivered, but the status of the remaining bag was unknown. On our demand, several messages requesting additional information were allegedly sent by customer service staff to San Diego (our final destination) and Detroit (our connection) but lacked any follow through.

After 7 days of the inconvenience of being without our belongings, we drove to San Diego International Airport to speak directly to a NWA employee. We were told that our remaining bag was in Detroit. But as you can imagine after experiencing 7 days of misinformation and incompetence, we were somewhat hesitant to believe that our bag was where it was said to be, so we decided to have a look for ourselves at the airport. Locked behind a glass cage among a maximum of 20 other bags was ours in plain sight--and found by us, driven by our own suspicion of NWA's incompetence. A fully staffed airline company was unable to accomplish what took my girlfriend and me 5 minutes!

I arrived at the Grand Rapids Airport on Christmas eve 1 hour before my flight, to find the airport was without power. The check-in line was all the way across the terminal. No one from either the airline or the airport said ANYTHING about the situation. No one seemed to know anything. The informal word on the street was that the flight was going to be canceled. Even the representatives at the 800 number didn't know what was going on. They thought the flight had gone, which it hadn't. Finally after chasing down information for two hours, we were told to hurry up and get on the plane since it was going to leave right away. This was after the security people wouldn't even let us go through the gate earlier. We finally took off. Then on our return flight on Dec. 27, our flight was 1 hour late leaving Minneapolis because there were only 3 people loading baggage for one hour straight. That caused us to miss our connection in Detroit for Grand Rapids.

We were then booked for the next morning. That flight was also delayed AND late departing, so we ran into a snow squall while attempting to land in Grand Rapids. Supposedly because of the snow some runway equipment again malfunctioned in Grand Rapids, so we had to turn around and go back to Detroit. The agent at the gate in Detroit was nasty and not very helpful. He told us if we stayed overnight (a 2nd night) we would have to pay for it. We decided to rent a car and drove to Grand Rapids. We didn't trust Northwest to get us home anytime soon. I will think twice before using the Grand Rapids Airport and Northwest again.

We spent an extra $200 on a rental car, long-term parking fees and extra dog boarding fees because of Northwest's poor decisions and management.

On Dec. 23 I arrived at the Tucson Airport at 7:20 a.m., 25 minutes before my flight was to leave at 7:45 a.m. and the ticket counter was unstaffed. I was unable to get my boarding pass and my ticket was essentially cancelled. So I called Northwest's customer service line and spoke to someone about getting a ticket to fly later on that day. Eventually the customer service representative found a flight and rebooked me. This was still before my flight had left. She said that the ticket would be $436 and that the company would refund what I paid for the original ticket ($385). But the charge to my debit card from NWA was $1103, and put my account in the negative.

On Dec. 26 I called the ticket refund line and they said there wasn't anything they could do, and referred me to the customer service line. I eventually spoke to the customer service representative and he said that everything seemed to be correct and continuously said that he apologized but couldn't find any grounds for a refund. I asked if they kept recordings of the customer service calls but they said they didn't, except ocassionally for training purposes. Without a recording I cannot prove that the customer service representative quoted me a lower price than what they intended to charge me.

My account went into the negative, caused 2 overdraft charges and one bounced rent check, on top of the charge, over $1400 more than I had agreed to, which I can ill afford at this point.

My wife and I purchased tickets on Oct 6th for a Dec 20th flight from San Francisco to Indianapolis. 24 hours before the flight, I went online to do early check in and get our seat assignments. They had us sitting in two separate rows, one behind the other. I called and talked to Steve in Seattle and was told that all the advanced seats were booked and I would have to try and get two together at the airport the day of the flight. I asked him to explain how it is possible for all the adjoining seats to be taken and he said that's just how it goes sometimes. I then asked to speak with his supervisor (Amy Parker) and she told me the same thing. My wife and I travel often and have never encountered this malarky before. Amy got upset when I told her as this makes absolutely no sense and all and she said was, "Well, you should have booked farther in advance." This blew my mind and I asked her how far in advance do you have to book to get two seats together?

I told her I am going to be very upset if I don't get two seats together. She got defensive and said I was making a threat and she would have to note that on my ticket. I had better not encounter any trouble at the ticket counter tomorrow because of her overreaction to what I was saying.

This is the most unbelievable situation I have been in throughout my entire experience with Northwest Airlines. My flight from Detroit to Flint on Friday night was cancelled AGAIN. This is the THIRD TIME in less than SIX MONTHS a flight of mine has been cancelled for this segment. The first time I had to take a $150 taxi to Flint. The second time we had a four hour layover, and this time, the flight was the last of the night.

I have also witnessed the Grand Rapids, Kalamazoo, and Toledo flights being cancelled. In addition, after this third cancellation, we were put on TROLLEYS to get to Flint that night. The trolleys were nearly a half hour late in arriving and people didn't even have their luggage when it got there that late! The worst was that there was little or no heat in our trolley, and despite having a suede blazer, a sweater, boots, and a winter coat on, I was frozen by the time I got to Flint. I feel SO bad for their gate agents who had to take the brunt of everyone's vile language and anger last Friday, since dozens of us on that flight seem to have had this happen multiple times this year.

Flight from Atlanta to Detroit. I had to use the restroom badly, I have Multiple Sclerosis, and felt like I couldn't wait. Flight attendant was in the last row, next to the restrooms, finishing drinks for passengers, and I asked her if I could squeeze by her cart- She looked at me with a disgusted look and said I need to finish this, so I turned around sat back down and felt humiliated. Actually, several other passengers shook their heads in disbelief as I felt like a little kid being scolded. By the way, this woman didn't crack one smile the whole 2 hour flight.

I was returning from a trip to New York. While there, I picked up a case of a very good wine, which I took the opportunity to pack very carefully (wrapping each bottle in bubble wrap, and packaging the bottles in a box with bubble wrap.

When the box arrived on the belt in Madison, I could tell it had been badly damaged. So much so, I had to have the Ritazza cafe person bring me a new box. The NW counter said nothing could be done. As I was heading towards my car, the case crumbled, and shattered glass fell on the floor. After retrieving the non-broken bottles (7 had broken, 5 remained), I put my luggage in the car. When I returned to clean up my mess (I had even got a janitor to help), and cutting my hand in the process, I was yelled at by the NW ticket counter person that I could not touch that, the police were coming.

The NW counter had accused me of breaking all the bottles on the floor (I had not broken any, they had), which was a boldfaced lie. After several other people who were in line backed up my version (that NW had broken the bottles and when the case collapsed, it caused the mess, the police took me to a back room where they apologized and bandaged my cut hand. I left without further incident.

I am a Platinum elite flyer and was seriously hurt by NW's actions, they are just awful and it is best for your soul and sanity to avoid interaction with them as much as you can (check in online, if you must check a bag, make sure it's under 50 lbs. to avoid them making a big deal about your bag, and get there in plenty of time so you can relax at the gate). Carry on if you can, avoid the counter crew altogether.

I have traveled twice on NWA within the last year, both times connecting through Memphis TN. Both times missed my connecting flights. The last time, my flight left 10 minutes early. The coach is horrible, service is terrible. Do not use NWA unless you're willing to take what you get.

I had an air ticket with Northwest for a late night flight from Phoenix to Grand Rapids (MI) connecting in Detroit. When the time came to board the flight there were no airline staff present at the gate. It took several hours for a gate agent to arrive and to start boarding.

When I arrived in Detroit I found out that my connecting flight was canceled. The reason given for the cancellation was no available crew. I was told that service from Detroit to Grand Rapids (MI) was unavailable because of crew shortages and I would have to purchase a ticket with another carrier in order to get home. However, the Northwest ticket agent said that I would be entitled to a partial refund since they were not able to provide the service I had booked. She took all my information and printed out a copy for me. I also was unable to collect my baggage in Detroit as it had become lost.

In order to get home I had to call a friend to come and pick me up in Detroit and drive me to Grand Rapids (about 3 hours each way).

My baggage miraculously appeared in Grand Rapids later that same day. I am still unsure of how this was accomplished. Did they send it with some other airline? Did they route it through a different city? Did they beam it over? I just wonder how they were able to get my luggage to my destination so efficiently without offering a single option for flying ME there.

I knew that I would have to wait up to 90 days to get my partial refund, and after almost exactly 90 days I got a letter in the mail. It was from Continental Airlines, not Northwest, saying that they were unable to process my refund request because I was not their customer. So apparently my complaint was registered with the wrong airline. When I attempted to contact Northwest about the mix-up I was told take it up with your credit card company and see if you can get them to take it off your bill. I decided not to pursue that route, as it would be dishonest and possibly fraudulent.

So in the end I was not only inconvenienced by a canceled flight that Northwest would not reschedule, but I was refused a refund for that flight. I paid for a service that Northwest refused to provide, and refused to refund.

Northwest airline! Our trip was set for 6-20-07 through6-24-07.

We bought 2 tickets on 4-9-07, they got paid $706.00 on 4-10-07 from our

discover card.

We then decided to go in a day earlier then before. I went on line on

6-14-07 and it was to cost

us another $100.00 Change Fee per ticket. Well they took out $1184.00

they over road the banks

amount. She did

and won.

Now N.W. is suing us for the full amount on top of what we already paid. I

feel this is triple payment

why would anyone pay

another $984.00 for going in a day early?

I am sitting in Bussan south Korea wearing the same clothes I had on my back when I left the USA three days ago. Northwest has lost my suitcase, doesn't know where it is, and has made no effort to help me in any way. Their only reply to my repeated attempts to contact them was a two sentance form letter which has a tracking number that doesn't work.

No one in their Asian office can speak english.

They have severely limited my ability to conduct business in the Asian market with their extreme incompetence. However, I think it is their complete lack of sympathy and assistance that makes me wonder how they stay in business.

I will NEVER fly Northwest Airlines again. If you don't want to wind up like me, I suggest you avoid them.

We booked an international flight from Memphis-Hyderabad. Thru Amsterdam. For two consecutive days, the flight was delayed. On the first day the flight was first delayed and then cancelled. On the second day the flight is delayed and right thats the current status. The days I am talking about is 08/08/2007 and 08/09/2007. My wife is traveling along with our infant child (8 months). We were and are mentally exhausted and my question is how can the airline be so negligent so as to have non scheduled maintenance every day? Does this not qualify for airline negligence?

When making reservations with Northwest, no matter how far in advance, you can not choose your seats. They give special privilages to perks customers. I think that is a form of discrimination and all should be treated equal no matter what your income is. There are first class seats for those wanting special treatment. Anyway our group of 4 is now spread out throughout the entire plane, and we made reservatios 5 months in advance. This is the second time this has happened, last time our children were seated with strangers and no one was together. On other airlines you can choose your seats on a first come first serve basis. We will not be traveling with Northwest int he future.

Flight 576 Minneapolis to Orlando

Young children (3 years old) given seats separate from parents. One family - part of a larger group left in the departure lounge in a distressed state believing they would be separated. Children very distressed and crying as a result of the seating fiasco - especially as they had already endured a 8 hour flight from Gatwick.

Flight NW43 - Orlando - Detroit:

Again young children seated apart from parents leaving cabin crew to sort out the mess and deal with the resulting distress.

Flight 32- Destroit - Gatwick:

Food inedible. Cabin crew unhelpful - only came round once during the night with water. No Duty Free.

I have travelled frequently with many different airlines and never expereinced the choas and distress experienced when using Northwest airlines. I will never use Northwest again.

We utilized NWA to transport us to our son's performance. NWA promised to deliver us to Washington DC by 12:00 p.m. but we were unduly delayed due to the fact that the NWA flight transporting us from Bloomington Airport (BMI) could not disembark for 45 minutes upon its arrival at Detroit International. Although NWA gave us an alternative flight, we were delayed and missed our son's performance. I asked NWA to reimburse us for the flight to Washington DC. I consider this a compromise as I had originally asked that they reimburse the cost of the whole trip given that we were delayed on our return trip by virtue of the fact that they moved us from Reagan International (where we arrived) to Dulles for our departure flight.

I was flying on Northwest Airlines from Syracuse, New York to Baltimore, Maryland. The flight was cancelled, so they gave me two choices - wait for a later flight which was also delayed, or if I wanted they would put me on another flight to Washington DC's Reagan International Airport, promising to pay for a cab to drive me all the way from DC to Baltimore. When I arrived in DC, the Northwest counter agent told me they would not pay for my cab because it was weather related. I asked for a supervisor and they said there was no supervisor, instead giving me a number to call Northwest customer service. The recording said they would be open the next day during normal business hours. I called one cab company, that told me it would be at least $80 and probably more like $100 for the cab. I finally found a shuttle driver that would drive me to Baltimore as it was on his way home - for $65. By the time the driver dropped off the other three passengers and delivered me to my front door, it had been three hours in the shuttle. The next day I phoned the Northwest customer service number, no matter which options I selected, I ended up with a recording telling me that all phone lines were full and then hanging up on me. I finally phoned a reservation agent who said he could put me through but I only got the same recording. Then I decided to fill out the online complaint form on Northwest's website. Later in the day I logged on again and noticed in their customer service policy, they promise to respond to all complaints within 60 days. I am still awaiting a response.