Hilton Garden Inn

I stayed at the Hilton Garden Inn at Lakewood, NJ last night. I prepaid the room in early August, so Hilton had my money for a month before I even stayed there.

I have an extra $50 charge on my credit card that the hotel put on when I checked in (without telling me). And they said it won't come off for 7 to 10 days, even though I didn't charge anything to the room or do any damage.

It's outrageous and not the same policy as other chains. I have to wait until mid-September to make sure the charge doesn't go through.

My ex-wife got a room at the Hilton Garden Inn in Corvallis Oregon for a volleyball tournament that my daughter had. The room was reserved for one night but the tournament was for Saturday and Sunday all day. She checked into the room around midnight on Friday evening/Saturday morning and checked out before noon. She determined that she had to work the next day, so she called me to stay with my daughter on Friday.

I called the same Hilton and asked if I could get a room. The Hilton quoted her $109 per night plus tax. I called Friday to reserve a room and was told that it would be $190 per night. That's an $89 difference between Friday night and Saturday night. I told them that my ex-wife was already staying there but was going to check out and that if the room was still available that I would take it for Saturday night. They didn't take any more information than my name.

I arrived about 7 pm Saturday night after my son's baseball game in Portland. I went to the desk to check in and they took my credit card info and gave me a key. I stayed the night and checked out before 8:00 am Sunday morning to head to OSU. When I checked out, I noticed the bill was for $54.50 plus tax. I figured there must be a rate drop for staying two nights and went on my way.

The following week, my ex-wife said the Hilton took an additional $84 from her bank account. After spending days dealing with the manager who she described as rude, she got her money back except for the fees for overdrawing her bank account. I had a bad feeling they were going to go after my bank account next. I checked my account and there it was, an $84.80 charge. I called and asked to speak to the manager, Paul ** and got voice mail. I called back and asked to speak to someone in person and they sent me to the billing department and assured me they would call back very quickly. At this time, I am unable to reach anyone but the folks at the desk that made the mistake in the first place. It was made very clear by me and my ex-wife that we would be paying separately and to keep the billing separate.

I don't really have a problem if they overcharged her and undercharged me as long as they call me to let me know. They did not call her and they did not call me and just hit both of our bank accounts without even an explanation. After talking to my ex-wife, she said good luck trying to get hold of anyone; it took her almost two weeks to get the problem resolved and she is still out the fees for overdrafting her account. I did not suffer the same consequences that my ex-wife did because I tend to manage my money in a better way. I am really put off by the fact that companies like this can just take money from you and don't feel that they need to let anyone know. I feel that this is corporate fraud and they should be held accountable for their actions. A simple phone call would be sufficient so that nobody has to suffer money issues in this economic depression. I will be lodging a complaint with the BBB as well.

They tell me valet is contracted out, & they watched cameras and no one was near my car however, my husband and myself went to the car twice. So, they lied about that. Then they emailed me problems had been resolved. I emailed back that nothing had been resolved and now they refuse to respond at all. Car needs sensor replaced. Paid $450.00 for room that was unbearable

May 26th May 29th I had reservations at the Hilton Garden Inn (Garden Grove, CA). My son was playing in a youth sporting event (tournament) in the Anaheim area. I believe there may have been 20 to 25 familys from two youth teams from our town that were staying in the hotel.

Apparently, the hotel staff discovered some damage and had some complaint against a few youths. Prior to late Sunday night, I am not aware that any parents knew anything about any of these issues that the hotel staff was having. I am not aware of any attempt by the hotel staff to notify anyone involved that there any issues regarding any guest prior to the hotel proceeding to evict all the families associated with these two youth teams.

Sunday night at approximately 10:30 pm. The General Manager (Dan Ferrante) telephoned the hotel (he was not even present at the hotel) and directed his front desk staff to call the local police and evict all the families associated with the two youth teams (approximately 25 families). There was no prior warning of any alleged problems that the hotel may have been having.

Mr. Ferrante gave the order (over the phone) to evict all these families (of which the overall majority hadnt caused any problems at the hotel.) The police initially told the families had left the hotel immediately (this at about 11:00PM at night.) The police eventually got Mr. Ferrante (General Manager) to allow the families to stay until the morning before he would force them out. A few families didnt get the word that they could stay until morning and left that that night.

Mr. Ferrante also stated that the Hilton is going to take the coach to court to pay for all damages. The coach does not have any children on the team and volunteers his time to coach. He is not responsible for any of the children.