Complain about a product or service

Hertz

Hertz • International rentals • What's mid-size? • Late returns • Disputed charges • Abrupt repossession

Like runner-up Avis, Hertz is a household name but that doesn't mean travelers can expect the same consumer protections overseas that they've grown accustomed to here. Take collision damage waivers -- in the U.S., you can decline the optional insurance and not worry about it. But in Amsterdam, France, Italy and elsewhere, it can be una storia differente.

Here are a few of the more recent complaints:

Sharlet of Murrieta CA (03/11/09)
On January 14, 2009, I was in my Van Pool on the way to work and was rear ended by a driver that was in a Hertz rental car. Since then I have went to the doctors to make sure everything was okay, and was directed by my doctor to be take of work for a week, due neck and should inflamation. I have since then contact Hertz to see when I would be compensated for time off and pain and suffering and I have not gotten a response regarding this claim.  I feel that this is a cut and dry case, and would like for someone to contact about this.

Time of work, use sick leave that would not have otherwise been used, pain and suffering and loss wages.

Floria of Naples, FL February 28, 2009

Floria of Naples FL (02/28/09)
Your employee lied to my husband and I about the entire rental. #1 he made us sign a charge slip without an amount of deposit of the car. He said it would be a 1,000 deposit on the car only to find after we got to our destination our charge card was maxed out to a 1700 charge thereby not being able to use the only charge card we had. #2 he lied about the milage on the car, he lied about the gas in the car prior to ourtaking it by saying it was 2/3 full and wrote on contract it was full.

he lied about milage that would be chaged. he said we would have 200 miles before a charge would be imposed but we later found out it was 150miles. Then on top of all the insults are being charged for an insect size pinhole nic in the wind sheild that was there before we rented it and he never wrote it up, now we were charged 65.00 for something we did not do. and if that's not bad enough, you get to keep our 1,700 deposit for almost a week when it should have been credited to our account as soon as we returned the rotton car. If this is the way you do business, I will NEVER use HERTZ again.

We were left with no credit on our charge card because of his lies and we were charge a fee of 65.00 that we did not concur. Why do you have the right to to tie up our credit? It takes almost a week to get that 1,700 off our charge. that should be removed the minute we return the car.

Deborah of Highlands Ranch, CO February 17, 2009

Deborah of Highlands Ranch CO (02/17/09)
I rented a mid-size car last weekend at the Tampa airport with a rate just short of 400. When they handed me the keys they said they had assigned me a Toyota Corolla. I questioned them because I understood the Corolla to be an economy car but they refuted me.

I feel that Hertz is a big rip-off and people should understand that they have their own method of grading no matter what know normal grades exist.

Tequila of Winterhaven, FL February 17, 2009

Tequila of Winterhaven FL (02/17/09)
secruity National totaled my car. They told me that i can go pick up a rental from hertz so icalled and verified. Michelle told me everything i needed along with a 2oo deposit. so i get there to get the car. now they say they have to do a credit check which i didn't understand y if insurance was paying for the car and they told i would have to put a deposit down. I went to enterprise and got a car with no problem. I felt like i was discriminated and i was embressed. Never mentioned over the phone about a credit check

that caused me a lot of stressed becaues i had to find someone to take me there and got there and left with no car after insurance placed the reservation with them. They did me wrong.

Robert of Ripton, VT February 11, 2009

Robert of Ripton VT (02/11/09)
Car that I picked up at the airport from No. 1 Gold area was not cleaned, not prepped. Nobody working outside, only option was to stand in a long line.

Drove to the exit gate and discovered that they also hadn't put a contract in the car, which they're supposed to do for gold members (we pay a yearly fee for this convenience).

Had to wait a long time at exit gate to get the contract. On returning the car, again nobody working there, long line of customers. Had to abandon the car in their returns paddock just to catch my flight on time.

I telephoned Customer Relations and somebody promised that someone would get back to me, but nobody did.

Long delay, didn't get 'gold' service, stuck with a dirty car, delay on return. Also, Hertz put large levies on my American Express card which haven't come off even after one week.

Maya of Toronto, ON February 4, 2009

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