Expedia - Vacation Packages

I took their brief description at face value. "Expedia vacation waiver cancel for any reason! It's true! You can change or cancel your trip for any reason prior to the scheduled start of your trip." This is not the case. The airfare will not be refunded in the event of a cancellation. They only offer a refund of the change fee. The airline will issue a travel credit so you can re-book for another flight within one year, and Expedia will refund the change fee, but there's no coverage of complete cancellations.

I booked a prepaid vacation, including flights, hotel and rental car, through Expedia. When I booked, the rental car stated it was unlimited mileage. When I checked my itinerary again after some flight changes by the airline, I noticed that Expedia had changed my rental car to "extra mileage charges not included." When I called Expedia, I got the runaround and was put on hold for over half an hour, just to be told there was nothing they could do about it. They said the car rental portion of my contract was only $262, even though the going rate is almost $500. In other words, if I requested a refund for the car rental portion of my trip, they would only give me $262 and I'd have to rebook a car at $471. This is a blatant bait and switch and I think Expedia should honor the initial booking of an unlimited miles rental car that I paid for.

I booked a vacation packages with Expedia for Cancun, Mexico with an ocean view room with king size bed, which I paid extra money for. When I went to the hotel, they gave us two double beds. I asked the manager in the hotel why was I given two double beds when I paid for one king and it is posted in my itinerary. They told me that Expedia has taken that extra money but did not confirm with the hotel.

I had my sister call Expedia to try to resolve it, but nothing has been done. I came back to the US and called Expedia with my issue, they had me on phone for over 3 hours with the result that they will give me $25 coupon toward my next Expedia purchases. I only wanted the extra money that I paid for the king size bed refunded back to me instead, I only got the coupon. I will never use Expedia again! Not only was I cheated for what I paid for, I felt like they did not even care that their customer is unhappy.

I booked a vacation package that Expedia was the primary negotiator for the prices (joint collaboration with Hotwire vacations; not sure if they are one in the same but whatever). Dollar Rental has a $250 security deposit on their vehicles, and the hotel I was booked for 5 nights is $28/day in-parking, including a $100/day security deposit! Needless to say, I'm stranded in San Diego, unable to access the things I paid for because I don't have the security deposits or the parking, which I can't use because I don't have the money for the vehicle deposit. I only brought $500 with me for 5 days to cover food and leisure, and I'm ** out of a vacation I paid almost $900 for.

Why are these prices not disclosed in the agreements? Why are the deposits so high? Why was I booked in a hotel that has parking as a separate charge or "surprise charge" to it's guests? This is ludicrous. I'm going to see if I can sue Expedia for their gross negligence on behalf of their clientele in regards to affiliating with other companies and not providing a proper or more accurate depiction of out-of-pocket expenses on common travel necessities, such as parking!

My girlfriend and I booked a European cruise on Holland America through the Expedia Cruiseship Center listed above. We dealt with Sally ** who never mentioned the fact that my girlfriend, who is a South African citizen, would need several VISA to enter into several ports. Not once did she mention the word "VISA" throughout the whole booking process. We literally could not board onto the plane at the last moments. Sally **'s gross incompetence and owner David **'s absurd offer of $500 as compensation for a loss of over $6,000 leaves me no option other than to expose them for who they are--dishonest and incompetent people.

I decided to book through Expedia for a vacation to Virginia Beach with my family, as I am not too familiar with some of the more 'local' hotels or resorts. The hotel I chose had a great price and had good reviews on Expedia. It wasn't until afterwards, when my husband decided to root around the web to check other comments/complaints on the hotel, when we realized that no other site had anything positive to say about this resort. My husband contacted Expedia to cancel this reservation, but requested to book with a different hotel. They refused. They told him that the only way to get his money back was to arrive at the hotel in the middle of hurricane Irene which is expected to hit the east coast! Really?

I booked a trip to Las Vegas from Portland through Expedia.com for my daughter and her friend. My Expedia package was to be 2 round trip tickets, room at Circus Circus for 3 nights and a rental car. All that was supplied was the flight there - no flight back, rental car, and no room at Circus Circus. They stuck them in a godforsaken hole across the street that they claim is part of Circus Circus. Trying to talk to customer service or even a supervisor was a total joke. They had no interest in this problem. They kept repeating themselves. And they sent back numerous worthless generic e-mails.

Expedia did not honor the package deal I purchased from them. My purchase was for a flight, a hotel room and a rental car in Las Vegas, NV. The only thing that was provided was the flight.

I am extremely displeased with Expedia.com and their practices. I purchased a package from their site 6 days ago. And the price that is reflected on their site, that is being offered to customers, has gone down considerably (260 USD). I have spent the last hour and half, speaking to several representatives in hopes that something can be done for me, to no avail. All I asked for, as a customer, is for fairness in price and value. The Expedia representatives starting from Sergio, then to his supervisor Brenda, and then to her supervisor at the corporate offices Kelly, did not exploit their resources to please me with this reservation. I am highly disappointed with Expedia's business measures and tactics. They are taking advantage of customers. I plan on escalating this issue and contacting Mr. ** and the board of directors, in hopes that this does not happen again to anyone. Next time, I will go with Orbitz.com, as they do offer a better price assurance policy to their customers. They clearly value our business better than you do.

I was very excited to plan my honeymoon and the only service I thought to use was Expedia. I had never had a problem with them in the past, so naturally they were the ones I turned to. Unfortunately, this turned out to be a very frustrating mistake that pretty much ruined what was supposed to be one of the happiest times of my life.

Before booking our trip to the Renaissance Aruba, I called Expedia to verify which option was the all-inclusive package. I then chose that selection. But when I printed out the itinerary, nowhere did it say "all-inclusive". So, naturally, I called Expedia to inquire. The customer service rep was totally uninformed and said she wasn't sure but she thinks I had all-inclusive and then she didn't know and that I should call the hotel directly. When I called the hotel, the customer representative at reservations told me not to worry because I definitely had it.

Unfortunately, when I got to Aruba, I was told that I did not have the package.

Expedia confirmed a car reservation for pick up in France. I gave EuropCar the confirmation but they had canceled the reservation and Expedia NEVER notified me. There were NO cars left and nothing was opened when I arrived that night at a dark train station with two little girls and seven suitcases. I called Expedia, but they just put me on hold for a total of 1.5 hours and never resolved the issue.

I booked a Hawaii Volcano Adventure, one day fly away, for my Hawaiian vacation. The voucher was for July 13, 2011. On July 12th, I received a phone message from Expedia that the excursion needed to be rescheduled. We had already booked other excursions for the remainder of our trip, and there was not a day we could reschedule for. I called the local Expedia expert at 4:00 pm and left numerous messages. No one ever returned my call. I then called the 1-800 number for Expedia. After being disconnected several times, and 2 hours later, I was told there was nothing they could do and I would forfeit my $900.00 payment. I believe that I should be refunded my money. We did not cancel; we booked the excursion for the 13th, when we would have traveled on the 13th. It was Expedia that did not hold us their end of the bargain.

I am permanently disabled. Though it is difficult for me to travel, I wanted to give myself a vacation, something I had not had in quite a while. And something I saved for for the last two years.

On the advice of my cousin, I booked a vacation with Expedia for JFK to Cancun for June 20-June 27, 2011. Both my cousin and myself explained to the operator /customer service representative Jade (who, by her accent, made it clear that English was not her first language), that I wanted to travel to Cancun for a week, hotel and air included. We both stressed the fact that if I needed to extend my time in Mexico how would that work? The representative said all I had to do was to pay an extra $59 and that would insure me that I could stay as long as I wanted and I could be given my return flight to JFK when I was ready to leave. The representative told this to both my cousin and then to myself. OK, I booked the package and paid by credit card.

I left on 6/20 and arrived in Cancun. At the airport in Cancun, I was told by the people who work with Expedia (their liaison), Best Deal, that another representative would be waiting at my hotel to meet with me at 11:30 am. He never showed up.

I checked in. Throughout the week, I tried to get in touch with this guy whose name was Nestor. Finally, about three days later, I did. He came to the hotel and I explained to him that I was set to leave Monday, 27th of June, but I won't. And that I paid insurance not to lose the flight. In front of me, he called Expedia and confirmed what I said. He hung up and said no problem, just call the transportation people here in Cancun and let them know.

The day before I am scheduled to leave, I called the people at transportation and spoke to Crystal. I told her that I was not leaving on the 27th. She said, "No problem, and just let us know when and we will give you a ride to the airport when you are ready to go back."

Now at this point, I have informed three people that I WAS NOT LEAVING ON THE SCHEDULED DATE: first ,the customer service representative with Expedia. Her name was Jade. In fact, this was from whom I bought the insurance with in the first place! Second, Expedia liaison, Nestor, who CALLED Expedia and informed them I WAS NOT leaving on my scheduled date of June 27, 2011. And third, the transportation people. The woman's name was Crystal, who work with Expedia.

On the 27th, I checked out of the hotel that I booked on my package with Expedia. The reason? I was in too much pain to fly.

The next day, which was Tuesday 6/28, I called Expedia to arrange my flight home. They said they do not owe me a flight home! That I was a no-show at the airport and that my reservation was now cancelled! I told them I bought insurance, but they said they were sorry but I needed to call the airlines. I said I did NOT book this with the airline, I booked this with you! They basically said we cannot help you and sorry you are unsatisfied.

They put me in touch with a supervisor, her name was Willa. She said she spoke to corporate and they said they are not going to do nothing. I wrote to them and threatened them with legal action. They now say, well OK, you can file a claim for your $59 with our insurance agency. I said I'll tell you what, you deal with your agency and I'll look for an attorney.

The $59 doesn't even BEGIN to cover what you cost me. The flight alone was nearly 800 dollars back home, not to mention being LEFT STRANDED in a foreign country and hotel fees, food and trying to get home. A LOT of stress, especially being handicapped. I trusted these people and they nailed me to the wall. Thank God I wasn't traveling with my children.

I definitely will NOT LET this go and if I do not find an attorney, here I'll get one online.

I booked a 4-day holiday in Venice. I thought and it said on-line, that Mira was only a very short distance away from the centre of Venice. It turns out that it is 34 Kilometres away--a 45-50 minute bus ride. I had to commute each day into Venice. Not only that, but I couldn't go back to the hotel to change and shower for the evening; I would spend most of my holiday travelling there and back, and so I had to go out in the evening in the clothes I had worn all day and it was hot weather.

I think I should have been informed of the distance by Expedia. I had never been to Venice before and was travelling alone. Through no fault of my own--the boat pulled away without me on it. I had to wait for the last boat, and in doing so, I was late for my last bus. Consequently, I had to get a taxi and pay 50 Euro's. I also couldn't stay out late in Venice; the last bus to Mira left at Midnight from the Centre of Venice. I found this very stressful. I was on holiday, yet I couldn't stay out anywhere later than 10pm if I wanted to get the last bus and earlier if I wanted to be sure to get my connection back to Mira. I was not told that there was Mira and Mira Porto. Consequently, I got lost and was given the wrong direction or no direction at all by the locals as not many people I spoke to, spoke English.

All in all, it was stressful and its not what I had planned on when on holiday. Not even the hotel had told me! I ended up catching buses going too far and having to knock on a house and ask people. Being out in the middle of nowhere in Mira Porto, it was difficult to find anyone and when I did find them, they couldn't understand me or me, them.

My intent was to have a five-day vacation to Memphis, Tenn. for 4 members of my family. The initial intent was to book this over the internet, but 3 or 4 pages into booking, it took me to an error page in the connection and I was forced to call the 800 number that communicated me to Expedia, and that connection ended up in Manila, Philippines. My problems started with the communication there, for I was sold a packet of days, and other related attractions that were not the same on the itinerary that I received.

Once you received the itinerary, all the fault becomes the fault of the consumer for Expedia takes no responsibility. My package was revised by me in communications with Manila to be reduced to 4 days from 5, but once received it was reduced by Expedia to 3 days! My cost for the 3 days is the same price quoted to me over the phone for 4 days, and guess what, I have no rights but to change and pay an additional charge of $75 per person for airfare, and the hotel charge that is necessary to add another day of stay.

But the extra day was never an extra charge when the booking took place. I will not ever use Expedia again. In this matter, Memphis Tenn. loses the additional revenue that they would have earned from the stay of 4 persons for another day, related to hotel, food, transportation, and other things. Expedia is not concerned with the traveler, and their customer service is non-existent. Be sure to have Expedia send the consumer the itinerary copy to you before you commit to pay for any bookings; other wise, you are at risk in that anything that happens, you will be responsible for.

I booked rental cars on two Hawaii Islands through AARP travel center by Expedia. The Expedia site and subsequent site confirmations gave a total price that included "estimated taxes and fees." To my surprise I found out the taxes and fees were not included in either of the two rentals with Enterprise or Budget. The fees and taxes that were added to the price represented a 45% increase over the quoted and confirmed price.

Do not book with Expedia.com. Price match Guarantee is not honored. It is a scam. Expedia **. It should be shut down! EXPEDIA.com is a scam!

It is a scam, their booking agents will try and convince you that you'll be eligible for a price match guarantee for any bookings. And you'll keep holding the line for the match to be honored, and it will never be honored! **

Expedia lists a price match guarantee. I booked a vacation package with Expedia. I found a duplicate vacation package with Travelocity for $200 less, two hours later. I called Expedia and requested the refund for the price match. After a 45 minute call, the customer care representative informed me that it was taken care of. I would be receiving the credit within 24 hours and was given a confirmation number. Two days later, I check my credit card online and the credit was not posted. I called Expedia and they informed me that my request had been denied and they had no record of the credit being approved. After contacting various managers I got nowhere.

I booked a cruise with Expedia.com on Dec. 29, 2009 with the early booking rate of 20% off. This booking has a non-refundable refund with my $600.00 deposit. I had every intention of going on this cruise to the Bahamas with my mother, father, wife and myself on April 22, 2010. I contacted Expedia on March 29, 2010 to pay the balance of $1016.00. I was informed at that time that my final payment date has expired and our cruise was canceled, and my deposit is non-refundable.

Maria told me that I was contacted via email, so I will have to pay more money in order to rebook that cruise. I asked her why wasn't I contacted via phone, because my contact number is on the invoice. She said that they do not contact the customer, and that it is my responsibility to contact them by the final payment date. I informed her the date past by and I didn't think about the date until I called today to pay the balance on the cruise.

I would have not paid a deposit on a cruise to lose my money. I believe it should be Carnival Cruise Line's responsibility also to contact the customer via contact number on the invoice to verify that the customer is no longer interested in going on the cruise. Rather, they didn't care if the customer (myself) had for some reason forgot the final date, unless this is their intention to let the date pass so they can take advantage of the customer by keeping their deposit. If I would not have contacted them to pay the balance today, I still would not have been notified.

This is considered very poor customer service. I would like this information shared with the news media and reviewed by an attorney at no cost to me because I already have lost money and wouldn't want Carnival Cruise Line to take advantage of any other person that put their deposit down to take a cruise. I will never book a cruise with Carnival again. It's probably a good thing considering people are coming back from cruises sick with airborne illnesses. Thank you.

I have tried to book a package vacation through Expedia four times in one hour. Each of the four purchases errored out. I then check my bank account and I have been charged four point of sale transactions, a total amount of $1,200 in all. My bank cannot do anything they say it's up to Expedia if I dispute it at my bank I will have to have a new card issued and close the old. Not acceptable, as I have automatic debits setup through this card. Bank is blaming Expedia and Expedia is blaming bank. No one will do anything.

In the meanwhile, the transactions will set there for four days. I will have 10 checks bouncing as my vacation was a budget of $900 and Expedia has taken $1200 out of my account causing my very small checks to bounce. So in essence, I have spent $1200 plus $400 in bounced check for nothing, really nothing! I am completely screwed out of my vacation now due to the extra expense of all the bounced checks. Expedia is the worst corporate company I have ever dealt with. After five hours of calls, I finally reached tier 3 customer service where they were all a little nicer but I still was told sorry about my luck. Expedia is the worst.

I would not recommend using Expedia to book any future travel. We spent over $2500 on a package deal. I had a coupon from Entertainment book that they would not honor because I didn't go to Expedia through Entertainment's website. When comparing the prices on both sites, they were identical. When I called to get it resolved, I was placed on hold for 20 minutes and hung up on while waiting to speak to a supervisor. I then went online to complete a form to get some help, and I received back the standard canned answer as to why they can't honor the coupon. I used to be a big Expedia fan, but I will not use them again.

THE WORST THING POSSIBLE HAPPENED WITH EXPEDIA. IF YOU THINK THIS CAN'T HAPPEN TO YOU, PLEASE READ MY STORY. I booked a vacation to Cancun with EXPEDIA via the phone because my husband and I had some additional questions. My credit card information was stolen and used to purchase roundtrip airline tickets with JetBlue from EXPEDIA from San Juan to Orlando. I was forced to cancel my credit card, scared to death that all of the personal information required by the agent on the EXPEDIA phone was compromised and expedia was of no help in resolving my complaint. I was on the phone, mostly on hold or transferred to someone who needed the entire story over again to no avail. They told me to cancel my credit card with my bank---DUH!!! They denied accountibility or fraud by EXPEDIA. I would say the exact definition of fraud is when EXPEDIA used my credit card to facilitate the purchase of airplane tickets that we not for my benefit. If have a problem with EXPEDIA you can count on going it on your own. I am a very experienced traveler and it happened to me. THINK TWICE ABOUT DOING BUSINESS WITH EXPEDIA...THERE IS NO ONE TO ASSIST YOU IF SOMETHING GOES WRONG.

This is complaint about how Expedia customer service treats their customers but also a warning and clarification for people about their $200 coupon. First the warning. The $200 coupon being offered is not very clear. First it sounds like you will get a $200 coupon for use on a vaction package if you book a flight before Dec 31.(I did that, big mistake.) It says you will get a coupon in your account on or before Jan 11. I assumed since I booked on NOv 3rd that in a few days I would get a coupon , but no, that is not the case. You won't get the coupon until after the first booked flight is completed or Jan 11. That is not said in terms and conditions but that is what they told me after several calls and being on hold for over an hour today with their reps who supposedly were agreeing and understanding my perpsective until they called someone else up the chain, who said say it is a systems generated coupon based on the above. (SO if their own customer service people can't understnad what they are saying is it any surpise a now one time customer like me could follow their play on words)

Asking why they didn't put that in their terms and conditions was a futile suggestion becuase everyone just reads their standard speach (which really is you are out of luck, you poor sap). The future travel coupon for package is for Jan 11 -Mar 31 booking (travel until april 30) and over 5 nights and over $1000. I assumed you book for those dates, but what they are really saying is you can't book any vacation package before January 11. That is not clear , especially in terms and conditions, and really limits the deals you might get for travel in January. (Of couse my vacation was planned for jANUARY 20 -27, so i AM HOSED FOR ANY DEAL WITH THIS FUTURE COUPON). A $200 coupon for travel for Jan 11 through April sounds good, but not very good because basically there will be few if any real vacation deaLs for a few weeks after the Jan 11.

You basically lose any early deals, so your trips won't likley be booked for days until Feb 11 through Aprl 30. It is a dirty little trick and a play on words on their web site and their terms and conditions don't say any of this stuff. They say if you had questions you could call their 800 number but it would not have been made clearer there becuase none of reps I called today understand it their way either. (I quote it is kind of odd and I understand why you are confused" Which interprested was But you are out of luck becuase I am helpless excpet to read you a standard reading. The initial reps (three of them all thought I was right , book the flight get the coupon , book your resevation for trips between Jan 11 and April 30.) SO if I would call or anyone lse would call we would have been sold a bill of goods , that you would recive a coupon and beable to book your flight long before Jan 11.

Now my complaint. The Expdia customer service is terrible. They don't undertsnd their own deals, and put you on hold again and again.I was on hold for over an hour with a rep named Bell who promised to call me back in an hour after being on hold this first hour (I said I could not waste any more time being put on hold., but she never did They don't listen to your complaint but read you standard readings which each of 4 reps did. They agreed with my understanding and understood my issue but said it is a systems issue and could not help. (Boy that really irks you to hear about a systems issue) I went up the chain to supervisor and manager and got same old run around. I wish I could see what their web site actually said back on November 3rd, but alas today it is what is is. They have no customer service process and are a waste of time.

My husband booked a cruise for us and my parents with Carnival Cruise lines through Expedia in early March. It was a great deal because we wanted to go in October. We found a cruise online that matched up with my husband's vacation time at work. It was around 1720.00 for the four of us with 2 cabins. The agent offered us insurance for 25.00 per person in case we needed to change the date. We agreed and paid the 100.00 for the four of us in case anything came up.

I found out in May that my husband and I are expecting a baby. My husband called Carnival and they would not talk to us because we booked through Expedia. My husband called Expedia and we were told that we could not cancel (even though I would not be allowed on the boat in Oct. because you must be less than 24 weeks pregnant to sail and he couldn't take anyone in my place). Even though all the web sites clearly say you can cancel at 60-70 days in advance without any penalties (it doesn't mention the early savers ticket we bought unknowingly). You cannot cancel for ANY reason if you purchase this ticket. Even if they won't let you on the boat because you are pregnant they keep your deposit (mine was 800.00 plus a penalty fee of 50 per person...which was an additional 200).

So, I'm not allowed on the ship and have to pay them 1000.00 for no cruise. They did finally let me change the cruise. I was penalized for that as well. We had to pay a transfer fee and penalty fees of 50.00 per person. My total to move the cruise up 2 months was 620.00. The insurance I purchased to cover me if I had to change the date was a total racket. It doesn't cover normal pregnancy. So, it isn't really insurance to change the date or cancel as they tell you on the phone. The type of responses I got from Expedia were, "It isn't our fault your husband purchased the Early Saver Ticket". "That was his choice, not ours". Nice!

My wife and I booked a vacation package with Expedia.com for one hotel but minutes later received an email stating that our reservations had been changed. We were deceptively led to believe that the hotel we selected would be booked only to find out that the hotel we originally selected was changed to another hotel located further away from our original request. The person I spoke to, Lexy, first told us that she could change the hotel reservations (even though it was Expedia's mistake) for a cost of $25, then said she could do it for free as a one time courtesy.

She then said her earlier quotes were incorrect and it would cost us over $1000 to change the reservations. After telling us that, we decided to cancel the reservations, all within 30 minutes of first booking them. Only afterward was I told that it would take up to 3 months to get my refund. That is totally unacceptable. I will now have to search for another vacation package only to be charged again for new reservations. If a company can collect the credit card revenue within 24 hours, I would expect that the refund could be executed within the same time frame. I requested immediate communication about this and an immediate refund that shows up on my credit card account within the next 24 hours. I have yet to hear back.

I will have to carry the charges for up to 3 months or pay an additional $2189.22 on my credit card statement. If not paide off, I will have to accrue addtional finance charges on this amount.

Expedia inflated event ticket prices. Prior to booking my vacation package, expenses looked reasonable. My total bill added up to an enormous price after taxes and service fees. The event vendor site was selling the same tickets for the same event $15 less per ticket--without the service fees.

Expedia gave me tickets(vouchers which have to be redeemed 2 hours before showtime--what am I paying them for?)for the 10:30 show when I asked for the 7:30 show. After booking, I asked them to correct this and they said that they do not have tickets for the showtime I requested, although the vendor had tickets for all available showtimes.

Changes will not be made. When I asked them to give me tickets for my requested show time, Expedia only quoted no changes/no cancellations policy. Expedia will not give me an itemized expense receipt for the vacation package. They will only tell me the air fare expense. The hotel and event expenses are lumped together.

Aside from overpaying, the short weekend vacation will be spent redeeming vouchers (two shows and airport transportation voucher must be redeemed at 3 different venues) and trying to stay awake for late shows. We lose three hours when we go to Vega and the time change will compound the difficulty of attending a late show.

Problems with Expedia extend beyond the US. My husband is American and we both live in UK. He used to use Expedia for his US travel arrangements and we have used them here. Recently we booked a package - flight, accommodation & car. Our credit card was billed. The airline has failed to confirm the booking and we received an email instructing us to call Customer Service (at our cost!).

We have been attempting to do this, but every time the wait time is excessive and we give up - there is never an indication of anticipated call time. We have sent emails and just get no explanation of the problem, no alternative suggestion how to resolve the issue and no alternative direct phone number to call.

Interestingly, I called their new booking phone line and was connected almost immediately. Initially, the person was polite but totally unresponsive because we can only handle new bookings on this number. After some pressure they took details and agreed to contact Customer Service and have them phone our home within 24hours or email details of a solution. As I write - 5 days and several more aborted call later - I'm still waiting for a response. I suggest this experience is illustrative of a company where woeful customer service is endemic.

Expedia offered hotel on the Expedia website which is under reconstruction. There was (and probably still is) no note on the website indicating that the hotel is under reconstruction. Expedia employees were unable or unwilling to provide an appropriate alternative to the hotel initially booked. Following a telephone conversation with Expedia I was offered an alternative hotel.

There was a substantial difference in standards between the hotel initially booked (Fontainebleau, Miami Beach) and the alternative hotel offered (Miami Beach Spa and Resort), probably best reflected in a price difference on the Expedia website at the time of the trip of 249$ (Fontainebleau) versus 79$ (Miami Beach Spa and Resort) per night. Based on a 5 night stay I should have received a refund of approximately 850$. However, the received refund was only 255.98 US$.

I have still not received any of the 100$ coupons as promised by various Expedia agents I talked to as a compensation for the trouble I went through. Expedia employees were unwilling to provide support with trip cancellation, flight change, etc. On the third day (after requesting an appropriate alternative) I was checked out of the hotel without notification and without my approval. Only by talking to the reception desk I was able to reverse the check-out.

I sent a letter of complaint on July 15, 2008. I have still received no response.

Purchased a vacation package through Expedia and also purchased the Vacation Waiver (not the Vacaction Package insurance). I cancelled the airline portion of the package and was told, through emails, that the airline tickets were nonrefundable but I could use the airline credit at a later date, I would be charged an airline re-issue fee but since I had the vacation waiver, those fees would be refunded.

Well, I bought airline tickets, through the original airlines and was charged $200 per ticket re-issue fees and $30 per ticket service charge fee. Now Expedia is saying that the re-issue fees are refundable.

I'm out $460 because Expedia assured me the re-issue fees would be refunded because I had purchased the Vacation Waiver that states if you change or canel 2 days prior to the start of your trip, all fees and penalties will be waived/reimbursed. If they had not reassured me that the penalties/fees would be reimbursed, I would not have cancelled the airline tickets.

I booked my honeymoon promotion package via telephone through Expedia to Paradisus Punta Cana in the Dominican Republic. The promotion was that I would be upgraded to their Spa Promotion for Two which included, among other things, a room upgrade to Ocean View (instead of the standard Garden View). This was confirmed by the customer service representative who booked this for me over the phone. I was also talked into getting the insurance plan which I was told would provide a full refund for cancellations of any kind made at least 24 hours beforehand.

I called the hotel and Expedia to confirm that the promotion package was being honored several days later and was hung up on, sent to erroneous phone numbers, and promised callbacks which never happened. They never honored the Spa Promotion for Two package the customer service representative ensured me I had booked; furthermore, the hotel said they had no reservation for me at all in their system! Naturally I cancelled the vacation package immediately. Now Expedia is holding the funds for the airfare and insurance price and refuses to provide full monetary refund; even though I had no confirmations from the hotel, or airline. Bottom line is, I was either lied to by their customer service personnel through the booking process and/or somebody dropped the ball on booking my $4000+ vacation package and I am left with only a partial refund.

I booked a vacation package for my girlfriend and me to Oahu, Hawaii through Expedia. The trip was for 4 nights and 5 days and it cost $955.81 total. One day I decided to call Expedia to see if I could change the dates and also to find out how much it would cost me extra. The travel agent told me that in order to change the dates it would cost me an extra $911.25 - basically, another trip more. So I told her it was too much and I'd like to just leave it as it was. She said that was alright and next asked me if there was anything else she could help me with. I said no and we said goodbyes. A couple of days later I called again. This time around I knew that I really couldn't make the trip and wanted to cancel the trip altogether.

While talking to a travel agent, I found out that my trip dates have been changed. I asked the travel agent about it and she told me that a couple of days ago I had called in and agreed to make the change that I never did. In disbelief, I told her that there must have been a mistake and that I needed to speak to a supervisor. To this time, I had no doubt that the problem will be resolved right away. I couldn't have been more wrong. The supervisor basically said that in front of her there's a documentation (filed by the travel agent whom I had talked to) that said basically that I had agreed to make the change and to pay $911.25 more. Furthermore it said that I immediately changed my mind during the course of the phone call after she had already made the change to my trip. The documentation read that the travel agent told me that she had already made the change and it was too late. Then it said that the phone was hung up abruptly in the middle of the conversation from my end, providing no way for her to verify... I told the supervisor that I never agreed to the exchange and it was not how it happened. However, she insisted that I did agree to the exchange because the paper said so right in front of her. She said that no compensation will be provided, and told me that even if I were to cancel now, there won't be any refund, but cost me $225 for the cancellation. She was basically calling me a liar.

So in the end, I paid double for the trip because one of the travel agents had screwed it up and falsified the documentation on purpose to cover up her mistake. I don't know what extortion is if this isn't it.

I booked through expedia for at trip to cancun mexico for a friend and I and everything was going good. I called back one day to find that my itinerary had been booked on a different account, under a different email, without my permission. This new account which I also did not have the password to, had created incorrect booking information as well. I called expedia back to ask for the account logins but they would not give it to me even though I gave all my credit card information. I decided to call back on the 22nd and they finally gave me my information. I found out that I had been given e-tickets but one of the other names had been misspelled. To make matters worse I was then told that their tickets were non refundable and that they were not allowed to make name changes.

Basically now I have spent $1000 for airline tickets and have no use for them because one of the names are incorrectly spelled due to expedia's agents, who receive poor training and customer service, I am never booking with expedia again.

We called five times and waited; no one called or came to help us.

It started raining; it was very dark and we were in the parking lot, tired, hungry, cold, and cranky, very disappointed and did not know where to go and what to do.

We called Expedia's (800/397-3342), it connected us somewhere in Philippines.

I explained the situation and asked for help, they kept us waiting on the phone for over 30 minutes each time we called. When asked to talk to a supervisor, we were told that the supervisor was not available and not taking calls? and hung up on us.

A security patrol officer saw us waiting for a while and felt bad, so he tried to help us by calling his manager for help and then calling other hotels, and every hotel was full.

At 3AM we found a hotel (Lahaina Shores), just for one night, and the security officer asked us to follow him, the drive was 20 mints to the new hotel. We got to the rest @ 4 AM.

EXPEDIA's extreme, uncaring and poor customer service created such an unpleasant vacation for us, it felt like we were in a horror movie.

We planned months in advance and made full payments to have a fun vacation but EXPIDEA made our vacation a nightmare. Since then, no one from Expedia has called us to apologize or to give us an explanation. We were able to stay longer in Lahaina Shores and paid $ 2,375.77 with Citi credit card, on top of all.

I called and faxed the invoice to expedia and called later to fallow-up, I was told the higher management has to decide if they can reimburse us.

Expedia gave the worst service I've ever come across in my life.

I was lured by a homepage ad on expedia.com to a vacation package they were offering. I selected a beach vacation and entered the dates for my trip (8/6/07 to 8/10/07) and chose the Pelican Bay Yacht Club in the Bahamas as my destination/resort. I picked my flights, and all seemed well in order.

I'm not at all familiar with any of the Caribbean Islans, so i trusted expedia to put me on a plane that would take me to the bahamas, where i had chosen my resort. Little did i know they had put me and my girlfriend on a flight to grand cayman island. Remember, this was a vacation PACKAGE (so you'd think expedia would appropriately match airfare and hotel, right?) WRONG. their customer service was a joke. they cancelled my reservation at pelican bay and booked a new hotel for us in Grand Cayman, a Marriott Courtyard. It is most definitely not the hotel i would have chosen if i had chosen to visit the caymans, but it's all they could do and all they did was give us $100 off our trip, and another $100 credit towards a future expedia trip.

Will i ever use that credit? Maybe - to book a room and never show up just for spite. The credit they gave us doesn't even cover the exchange rates, which we didn't think we'd have to deal with b/c we were never planning on going to the caymans.

They sent us to the wrong country!! and they claimed it was my fault since i booked it online and if i had booked it through a representative they would have been able to do more... but is expedia an online company? or a company you have to call to make travel arrangements? doesn't make sense, the company is a joke all around. absolutely PATHETIC. i'm too frustrated for words, and i need to book another vacation to get away from this one.

I booked an air/hotel package through Expedia.com for two people to go to Aruba on 2/9/07 for a total package price of $2479.94. After looking on 2/28/07 at expedia.com for the same EXACT itinerary the price had dropped to $1918.34 a difference of $561.60. When I called Expedia to try and refund the difference I was told there is no way to refund the money since my trip was paid in full. I asked what about canceling the trip and rebooking it and I was told that came with numerous penalties and it couldn't be done with my package. They there was nothing they could do there are no refunds.

I was quoted a price of $834, per person for a trip to Ixtapa Mexico on 3/14/06. While I was in the process of paying on line, the price jumped to $894. Finished the transaction. Called Expia customer support and was told the price had increased to $894 since I started the reservation. I checked the following morning and the price was quoted me was the original $834. I contacted them sevral times by Email and was told that prices had gone up and then they had no control over it, but finally admitted that it was a problem, but would not refund the additonal increase of $120, $60 per per person. Feels like a bait and switch

On 2/6/06, I booked a vacation package (air + hotel to Philipsburg, Sint Maarten) through Expedia.com for the dates of 2/11/06 - 2/18/06. On 2/8/06, Expedia.com contacted me to tell me that my hotel, the Pelican Resort Club, was overbooked and that I would have to relocate to another hotel. I was adamant that I be placed in a similar facility - that is, a resort - with comparable amenities, such as a pool, gym, spa, etc. I had chosen the Pelican Resort Club because I had read that it was located on a very nice beach in Sint Maarten. Moreover, I was paying over $2,000 for two people for airfare and hotel, and I knew those prices reflected a stay in a full-fledged resort.

However, their website did not offer any other comparable options. Other resorts were either not located on a beach or did not offer comparable amenities. The last thing I wanted to do was to spend extra money for cab or car rental fees in trying to get to other beaches. I spent over three hours on the phone with various customer service representatives, trying to explain to them that their other options did not merit what I had paid for and that if they were going to place me in a simple hotel without resort amenities, as they were trying to do, then they would have to refund me a significant amount of money to match the difference or refund my vacation entirely.

They were unsympathetic, unhelpful, and unprofessional. They claimed that they would not be able to refund the airfare portion of my package; they best they could do was give me a credit balance with the airline, which was no refund at all. They also claimed that they could not place me in the alternative resort that I had chosen because it exceeded Expedia’s $400 match-in-difference policy. In essence, they forced me to accept the only hotel that had a mediocre beach on location, the Holland House Beach Hotel, and refused to pay for any car rental costs I would incur by renting a car to visit the beach at the Pelican Resort Club, my original choice. In addition, they only offered an insignificant $200 refund and promised me a free upgrade to a beach-view room, but then proceeded to make me pay for the upgrade by deducting the difference from the $200 refund.

I was then credited only $150, a paltry amount.

Expedia strikes again. I made the mistake of booking flights and hotels thru Expedia. They require full payment at time of booking Then do not paythe merchant. When I arrived at the hotel they had no rooms Expedia had me on hold for 90 minutes until I gave up and book another hotel myself. They never paid for the airline tickets leaving me stranded at the airport. Customer service is a joke. They put you no hold while your flight (that you showed up for 2 hours early) departs. They will not return calls, refuse to give refunds and are rude.

On May 11,05 at about 11 pm I purchased online a vacation package (flight, hotel and car)for the amount of $762.00 then I was told by the system that the price had increased by $50.78. I accepted the offer but the system was charging a delivery fee of $29.99 and a $10.00 booking fee which I accepted again. After the purchase was confirmed by the system I went to verified my flight, but there was no indication that I had purchased anything. I desided to call the company 800 (Expedia Inc) number and the lady asked me for the information again and assured me that everything was ok.

I went again to the web site to learn more about my flight, and again, it appeared no flight reservation. I called 3 more time and was told that the credit card was not being accepted, so I called my bank and asked them what was going on. I was told by Keisha (bank customer service) that the company made some charges totaling the amount of $854.54 I tried again calling Expedia and was told again that they did not made charges to the account. While in my house phone I call on my cellular the bank and confronted them (Expedia).

Expedia said that the system was down that I had to wait an hour so I did. But then,10 minutes later, I called saying I wanted to make reservation and the system was working fine thats when I told them who I was and explained again what was the problem. They kept on saying that they did not withdraw money from my account and I decided to call my bank and my bank called them. They wanted me to wait 96 hours for them to put the credit back.

My bank (Commerce Bank) stood 1 hour on the phone with them and demanded to put the money back or to give me the vacation package. Expedia desided to give me back the credit(Still waiting). The next day I called my bank and they told me that Expedia sent a Fax stating that any purchase was canceled ad that I was'nt going to be charged. Supposedly they gave me credit, so I purchased another airline ticket on the 13th of May with Hotwired. On the 14th I went to get some groceries and when paying my balance was $0.00 so I called the bank. They told me that my balance was overdrawn -$400.00. I had $300.00 on the account to get a Hotel and was gone. I asked Why? and they said I had 2 airline companies withdraw money from the acount.

Thats when I found out that Expedia resubmited the order and when Hotwired withdraw the money my balance went -$400.00. I had tryied to get remborse my money but Expedia is refusing. The confirmation e-mail for the tickets they assigned went to a person named Orlando Tirado in atlanta Georgia besause Expedia used a wrong e-mail address with my phone #. This peron contacted us thinking that there was an identity thef. we asked him to fowared the e-mail witch he did. My trip is the 20th of May and I have no money instead I owe $400.00+ to my bank.

I purchased a vacation package from Expedia.com for four to Cozumel (air/hotel) on 3/19. On 4/8 I received an email informing me there was a problem with the flight portion. After over two hours on the phone with customer service the vacation was cancelled. The options Expedia offered me were to spend a night in Houston at my expense and lose a day of vacation or to pay over $500 more for a different flight. I am completely disgusted with this company and will never book another vacation through them. A company with good customer relations would have tried to make this right not the customers problem. They get an F- in my vacation book.