Expedia Reviews

This morning I called Expedia about a reservation I had coming up this fall. I spoke to one person who truly didn't have a clue what I was asking and decided to call back and hopefully get a better agent. I truly did - the agent's name is Sharath and he was just awesome. I explained my situation - I was trying to book an earlier flight out of Fort Lauderdale for my cousin and myself back to Denver on November 8 and needed to know if there would be a rebooking fee. Within a small amount of time Sharath had talked to United Airlines and had me all booked at no extra cost. Sharath is customer service at its finest. Thank you Sharath for your wonderful service.

Trying to book directly with international airlines and hotels was nearly impossible. Thankfully, Expedia solved all my problems! I was able to complete all my overseas reservations immediately through their platform. I am so grateful for their fast service, wonderful prices, and how much easier they made my trip planning. Best of all, I don't have to check multiple websites anymore because Expedia summarizes everything in one convenient place to track.

This morning I called Expedia about a reservation I had coming up this fall. I spoke to one person who truly didn't have a clue what I was asking and decided to call back and hopefully get a better agent. I truly did - the agent's name is Sharath and he was just awesome. I explained my situation - I was trying to book an earlier flight out of Fort Lauderdale for my cousin and myself back to Denver on November 8 and needed to know if there would be a rebooking fee. Within a small amount of time Sharath had talked to United Airlines and had me all booked at no extra cost. Sharath is customer service at its finest. Thank you Sharath for your wonderful service.

I will never book through Expedia again. Have used them for several years. They are incapable of admitting an error on their part. The resort room I booked and paid for did not exist at the resort I stayed at! I had to pay to upgrade to their sister property and Expedia did nothing. Horrible business practice.

Would leave a zero if possible. Expedia took the money to rent a van for a weekend trip, but was unable to help us actually rent the van. Trip cancelled. Trip was for son’s 14th birthday. Oh and Expedia kept the money.

Am so disgusted with Expedia. I rented a car as part of my trip. Flight, Hotel and car rental. It was the car rental that was a nightmare. I was double charged and expedia made me go through the hassle of making me send them all the paperwork showing the charges, just to tell me it's all justified and no refund. I was charged over $500 for a 2 day car rental, and they won't refund me anything. Ive rented cars many times before and have never experienced such horrible customer service. I will never use expedia again!!

Updated on 10/15/2026: Unfortunately it’s a losing game. They are nothing but a third party with no skin in the game. Any issues, and they send you to the hotel or airline directly. Then they quote you airline and hotel policy and that’s it. If you book a whole itinerary with them, and a part goes wrong with a domino effect on other parts, they don’t try to organize and work in the background to fix it. They are basically hands-off. Better to book through the airline or flight itself. The saving and price difference is Pennies on Expedia. Regardless you still have to register on the app for American Airlines or whichever hotel you book.

I'm writing this out of sheer frustration over the manipulation I experienced. I bought a flight ticket through Expedia, and an emergency came up. When I asked if I could change the date, they told me, 'You can't; you have to cancel the ticket and buy a new one because you have insurance, and the insurance provider is Travel Guard.

Such a scam. This site defaults the dates to 2-3 weeks out. I booked a hotel and within the hour realized my mistake of the date…. Because I did not buy their insurance, I had to pay for the room twice!!! This has happened to me more than once! I’m done with them. I don’t know why I ever used them. Beware of this thieving app. I’ve used it for years; I'm now deleting them forever….

The length of time it takes to receive a refund on a canceled booking is ridiculous. They claim the refund is issued and the hold up is your own bank not releasing the funds. That's nonsense. 2 weeks to receive a refund is bad business.

Atrocious site with no power over rogue hotel operators such as 'Quality Inn', Bradenton FL which took my money for a booking which I immediately (within 5 minutes) tried to amend (pull-down menu showed wrong month) and refused refund. Basically defrauded me.

Sept 2026 My booked flight from Orlando to Canada was cancelled. Even though I purchased travel protection I had to file a claim with a third party company called Travel Guard, upload multiple documents and never got a refund and never made it to Canada. Expedia and Travel Guard protection are rip off artists.

RIP OFF! I booked a car rental thorough Expedia. My flight was many hours late thus my rental period was 1 day less. The rental company was happy to refund the difference except it was booked through Expedia, the refund had to go through Expedia. Expedia doesn't issue refunds on any UNUSED RENTAL DAYS! 1 Day, 10 days, 30 days!! I canceled my Expedia account and will be posting the review every place I can!!

I forgot my passport on a road trip which would have included a prepaid hotel stay in Canada. Technically it's my fault that I couldn't keep my reservation, and Expedia decided not to refund my money or allow me to use towards a hotel stay in the United States as we adjusted our travel plans. They stuck to their strict policy.

We used Sams Club to make a hotel reservation in Budapest Hungary. We found out that Sams used Expedia to make the reservations. Due to circumstances the vacation had to be cancelled. We contacted Sams to get a refund. We were told we had to get approval from the hotel so they could process. The hotel sent use the approval and told us they contacted Expedia of this cancellation refund. Nothing happened for two weeks. We made multiple requests to Sams club to resolve this issue. After two months we have been given notice from Sams club that Expedia has twice denied the refund and will keep the money. Be careful with third party reservations. We will never use Sams club or Expedia for any travel reservations.

We paid €888,861\1953 for a villa at the French Riviera that had mold, dirty/damaged furniture, a non\-functioning kitchen, and an unsecured exterior bedroom door upon arrival\. Despite providing photos and videos, Vrbo dismissed the mold as “moisture,” claimed the unlocked exterior bedroom door and overall dirty condition were still “livable conditions,” and refused a full refund — which is nonsense\. The entire process took 6 days of my vacation, going back and forth with Vrbo support, only to be repeatedly dismissed\. Some property reviews also appeared unverified, which was surprising given Vrbo’s link to Expedia\. Due to the condition of the property, we had to leave and pay for alternative accommodation\.

Do not trust Expedia. They claim to show the price of your booking including all fees and taxes, but I have found out this is not true. I recently booked a rental through Expedia for Cape May. After booking the trip, I was surprised with a $2000.00 damage deposit that was never disclosed or listed during the searching or booking until after I had booked the rental. Word of caution. Check thoroughly before booking with expedia.

I am very upset booked all my travel thru Expedia airline twice in 2 weeks. Car rental and now shows in Las Vegas, Quick trip for my husband's birthday wanted to see the sphere and booked for 11 am the day we are flying in. Not arriving until 5 pm saw mistake and tried to call to change date. Been on 2 calls and still not able to change. I don't want refund. I just need change. This is a large company and refuses to change date so I am out the money. I haven't even made it to Vegas and I'm already down money. I will thinking twice booking thru them. I even used my reward $$ towards booking and will not refund them, I work hard towards vacation and received no help. I am at a loss but they made their money.

Travel Credit from American Airlines does not show up online even though there is a tab to click on to view your travel credits. Expedia says you have to call to use the credit but they cannot guarantee the price you are seeing. Their agents are not very smart. When I asked one of them for their badge number, they told me for privacy reasons, they could not provide it...Privacy?? From a badge number??? I live thousands of miles away and I did NOT ask for his name! Expedia is NOT customer friendly and it is NOT easy doing business with them!

I would strongly recommend never using Expedia. I have been dealing with an ongoing ordeal trying to get a refund for a canceled flight, and I still have not received my money. I have contacted Expedia multiple times, and each time I am given another excuse or told to wait longer. Despite repeatedly following up and even having documentation confirming that I was supposed to receive a refund, I am still left waiting with no resolution. Save yourself the frustration and book directly with the airline or organization whenever possible. Expedia is happy to take your money, but getting it back when something goes wrong is an entirely different story. Their customer service has been extremely disappointing, and it is incredibly difficult to get a clear answer or speak with someone who genuinely cares about resolving the issue. I will not be using Expedia again, and I would not recommend them to my friends or family.

Expedia confirmed my hotel reservation and then cancelled it without following up with an email or phone call. It wasn't until we were at our destination, ready to explore when the hotel told us there was an error on their end and Expedia refused to give them my information to contact me. Because of this, our excursions had to be cancelled. On the spot, there were only two dingy motels left, something we were cornered into taking. The motel room we were given had a busted in door, melted down microwave, spider webs on the towel and hair in the bed. Expedia did not respond to our complaints until the next day.

We booked a trip to Jamaica with another family. Each family booked at the same time in the same house. We both stayed in the same hotel the night before our flight. The flight got cancelled and rescheduled to the next day. We both called Expedia at the same time from the same hotel room to make a few inquiries. The family with us was issued an immediate refund no questions asked for the night we would not be able to make to the resort. My representative was rude and and I was told a waiver would have to be sent to the resort. I was denied a partial refund. I have no understanding of why they were issued an immediate refund of $400+ and I was denied. Neither of us purchased travel insurance. I will NEVER use Expedia again.

I wanted to book a rental car at the New Haven airport. I expressly checked “at the airport.” After reservation was made, I received a confirmation from the rental company saying they are not located at the airport and my reservation is non refundable. Company is unreachable by phone and Expedia will not help.

Scammers! They make it seem like you can change a flight with a fee and then make you pay double the original price despite there being plenty of availability! I will NEVER book with them again.

Please stay away from Expedia, I called them to change my reservation for later because of cancer treatment but instead they cancel the hotel and now expedia doesn't want to do anything to help us, saying the hotel can't reimbursed the money but was their fault, we didn't want cancel only change dates, we lost almost $2,600 because of Expedia.

Confusing site when booking a package. Very time consuming. No help phone number. Forget about reaching a live person to help. Expedia’s archaic AI help is very poor and not helpful at all. Carmel Car Service booked through Expedia left us stranded and never picked us up. And is another company with no live person to assist.

We booked a package deal with Expedia going to Lake Tahoe Reno, Nevada. This was in April taking the trip in May. Well the day I made the reservations they charged me for the airfare half price just to make sure I had the money in the account and then the next day they charged me the full amount of the airfare and never took off the original amount and I've been trying to get my money back since I noticed that this happened which was about 20 days after the trip by reviewing my bank account. I talked to Expedia about it. They told me to talk to the airlines or my bank. So I talked to both my bank and the airlines and they all said that it's expedia's responsibility cuz they're the ones who charged the trip.

Not the service I’ve always relied on to be accurate, fair and reliable. I booked a hotel stay on site realized the hotel was not fit for Human habitation. Canceled the reservation immediately. Contacted Expedia after several attempts to receive refund from my credit card. Expedia’s continue to deny the refund saying they were unable to contact the hotel for confirmation. I will never use Expedia again. I will never refer Expedia to any friends, family or anyone.

Expedia cancelled my hotel reservation on their end and left me holding the bag for over $1k because it's non-refundable. Customer service cannot provide any information and always says that they created a case and would get back to me, which they never did. Stay away.

Pulled up a hotel to book a room. Said it was the motel called the MT number. Thought I was booking through the hotel. Had to adjust dates. Got hung up on twice. One said he would call me back. He never did. They could not change my dates cause hotel was booked. Paid 1005.00 and they refunded me 600.00. Says fee is 1 night stay. That was way more than 1 night stay. I was scammed by their fake MT hotel number online. Be careful. Total scammers.

A deeply frustrating and unacceptable experience with Expedia. British Airways cancelled my original booking and confirmed a refund of £1,346.58. I then spent weeks trying to understand why the money had not reached me, including contacting British Airways and my bank. I eventually discovered that Expedia had used the refunded funds in connection with a completely separate flight booking that I had never requested, authorised or even known about. Only after I contacted Expedia on 12 August was that booking cancelled. Expedia then confirmed in writing that £1,306.28 would be refunded to my original payment method within 7–10 business days. That period passed without the refund reaching me.

They hide important details like the hotel. They not can refund you the money if you cancel the reservation and they don’t help you to resolve your problem. Booking.com way better than this company.

We paid €19,408 for a villa at the French Riviera that had mold, dirty/damaged furniture, a non\-functioning kitchen, and an unsecured exterior bedroom door upon arrival\. Despite providing photos and videos, Vrbo dismissed the mold as “moisture,” claimed the unlocked exterior bedroom door and overall dirty condition were still “livable conditions,” and refused a full refund — which is nonsense\. The entire process took 6 days of my vacation, going back and forth with Vrbo support, only to be repeatedly dismissed\. Some property reviews also appeared unverified, which was surprising given Vrbo’s link to Expedia\. Due to the condition of the property, we had to leave and pay for alternative accommodation\.

I just booked a hotel through them yesterday and when I get a receipt sent to me from the hotel, it is nearly $50 less than Expedia charged me!! When I call Expedia, the answer is "I'm really sorry" but they won't do anything about it! How many people are they doing this to? Watch your bills!! I've read that this has happened to others too!

I called to change my flight and confirmed it'd only be $100 more per applying the previous ticket. But that's not what happened. I either paid the full amount for both tickets, or the cost of the 2nd trip wasn't the amount I was told. On my card statement it shows up as paying for the full amount for two flights. I called to see why and was 1st told there was no record for the 2nd flight although I was charged for it. I had to hold twice for the agent to find the charge, but rewrote her narrative to the price of the charged flight costing a lot more which I was not told. I repeatedly asked and was repeated told the price was only $100 more. Now I'm being told it was over $500! Are both lying? I don't trust Expedia any longer.

I purchased an activity on a closed business, drove 1.5 hours. They refused a refund until legal citing of fraudulent sales. BUYER BEWARE!

They are scammers, keep your money!! Long delays in getting money back, of canceled trips without clear explanations, and disputes over non-refundable bookings. They are dishonest!!, They take advantage of their customers. They are nothing but rip-off, only interested in taking your money. I will never use Expedia again!!!

Do not trust Expedia about advertising 24 hour free cancelation. It's not true, they will blame the airline and you while admitting that this is a misleading false advertisement.

Wish I could give no stars. If you are considering using Expedia 1st go into the bathroom mirror and slap yourself as hard as possible and then come back here. Ok done? Great this is the 1st step to recovery. Expedia and their insurance company Generali are a HUGE scam and rip off service. Use any other service but them and if the other service has any connection to either Expedia/VRBO or Generali run like hell. I reserved a property for Nov 2026 in March of 2026.

I canceled a reservation after booking a replacement, then was charged $180 for insurance I can't use. I expected a refund or credit toward my new rental but got neither. Terrible policy and customer service.