Expedia Reviews

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About Expedia

Expedia runs a global travel booking digital site. Consumers can book flights, hotels, car rentals and vacation packages. Founded in 1996, Expedia brings together advanced search tools and user reviews to simplify travel planning. It also offers personalized itineraries.

Pros
  • User-friendly booking process
  • Affordable pricing options
Cons
  • Long wait times for support
  • Inconsistent information from staff

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Expedia Reviews

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    How do I know I can trust these reviews about Expedia?
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    Page 1 Reviews 0 - 5
    Customer ServiceStaffTransparency

    Reviewed June 1, 2026

    The primary Expedia customer service phone number in the US is +1 877-604-1230, with support available 24 hours a day, 7 days a week. Expedia’s dedicated support team is always ready to assist travelers with a wide range of needs. Whether you have questions about Expedia services, policies, fees, or need assistance with hotel bookings, flights, car rentals, or vacation packages, help is just a phone call away. This number can also be used to manage booking changes, cancellations, or itinerary updates.

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    CoveragePriceStaffEase of UseRates

    Reviewed June 1, 2026

    Used Expedia a few times this year for flights and hotels and overall had a pretty smooth experience. I like being able to compare different options in one place, and the prices were usually better than booking separately. One hotel booking had a small issue at check-in, but customer support helped fix it faster than I expected. Not perfect, but convenient and easy to use for travel planning.

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      Customer ServiceStaff

      Reviewed May 29, 2026

      The Expedia customer service was really very helpful ** in booking my flight and hotel through the phone number **, especially Sam was very much helpful.

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      PriceRates

      Reviewed April 27, 2026

      I’ve used Expedia a few times and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips. and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips.

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      Customer ServiceRefunds & Payouts

      Reviewed March 25, 2026

      I had to cancel several flights last Friday, one of which was with Expedia. I called to cancel the flight and had the refund within 24 hours. It was super easy! I would use them again without any second thought.

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      Reviewed June 2, 2026

      Booked a car rental through Expedia. I could not pick the company. They gave me a deal with EasyRent. A really bad company. They left us stranded at the Dallas Fort Worth airport waiting for a shuttle. We gave up and had to rent from another company on the spot. The still charged us and then would not refund us saying we could not cancel. Expedia did not take responsibility for giving us this bad company. A few days later my husband had a very similar experience with Expedia in the UK.

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      Refunds & PayoutsHonesty & Transparency

      Reviewed June 1, 2026

      Made a booking for a ticket to Finland on the Expedia website. They took the money from my card but never sent me a ticket. Trying to get my money back but experience nothing then incompetence, arrogance and lies. Promising me a lot but nothing happens. Don't ever trust them.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsBilling

      Reviewed May 31, 2026

      Do not use Expedia. I book a hotel room using Expedia. They sent me a receipt of money received. They sent me the booking information. When I arrived at the hotel, the hotel did not receive payment. The hotel saw the booking. The hotel did not receive payment. Remember, I have a receipt from Expedia. I was denied a room. To date - Expedia has not refunded my booking. I have sent them the receipt that they sent me. I have sent them my bank statement showing I paid. I have sent them the confirmation they sent me. It's always "one more thing". They scheduled a phone call with me. They didn't call. Do not use this service.

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      Customer ServicePunctuality & Speed

      Reviewed May 30, 2026

      Do NOT use Expedia! A confirmation was received from Expedia but upon arriving at the hotel, the desk clerk said reservation had been cancelled. I called Expedia and they claimed I cancelled through AI chat? I received NO cancellation e-mail nor did I cancel my reservation, they blamed the property for being over booked & that the Property cancelled the reservation, but upon confronting the property, they claimed the other way around- long story short, still waiting to find out how cancellation was made and by who. Upon asking for details from Expedia to prove I canceled the reservation, they could find no such details! NEVER use Expedia.

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      Customer ServicePrice

      Reviewed May 29, 2026

      Expedia has a breach in its database that releases customer info. Made reservations to a FIJi resort, then got a fraudulent charge on my CC and card cancelled. Then got a fake Whatsapp msg that had all my trip details ... My name, resort name, dates of stay, phone, email, and old CC ... Asking for a new CC#. Expedia was the ONLY source of these details. Impossible to speak to someone in Fraud Dept.

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      Expedia author review by ConsumerAffairs Research Team

      Founded in 1996, Expedia is one of the oldest online travel companies. It was created by a team at Microsoft.

      • Hotel price guarantee: Expedia will not only match lower offers but also give customers $50 for finding cheaper rates.

      • Expedia+points: Purchases earn travelers points that they can exchange for discounts.

      • +VIP Access: +VIP Access members get free amenities and services at select hotels.

      • Visitor guides: Expedia provides visitor guides to help vacationers find interesting things in their destination cities.

      • Mobile deals: The Expedia mobile app gives users access to exclusive deals.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Expedia Company Information

      Company Name:
      Expedia
      Year Founded:
      1996
      Address:
      333 108th Ave.
      City:
      NE Bellevue
      State/Province:
      WA
      Postal Code:
      98004
      Country:
      United States
      Website:
      www.expedia.com