Enterprise - Defective Vehicles

We rented a 2012 Chrysler Town & Country to take our cousins who were arriving from Australia the next day to Sedona and the Grand Canyon. They had 3 teen age children and we felt we needed a large vehicle, so they could all ride in it plus ourselves. We took off for Sedona, AZ the next day after their arrival. They followed us in our car.

The drive up was fine from Tucson and we spent the rest of the day doing a pink jeep tour. The next morning, we all got in to the Chrysler and drove up to the Sedona airport to view the valley and the surrounding country side. When we were returning back to our time share on the city street with a 35 mph speed limit, I heard a loud bang from the back of the van. I asked the kids if we had run over anything or could they see anything behind us. They said no. When we arrived at our time share I looked under the van to check if there was anything I could see. I couldn't see anything and the van looked fine.

We drove the van for another three days until I returned it to Enterprise near the Tucson Airport. We pointed out that the right rear tire had a strange tire wear on it. The girl at Enterprise said it would be all right they would change the tire. We paid our bill and left. Four days later I received a call from Enterprise which said that the right rear axle was broken and I would have to pay for it. We have refused to pay them because we hadn't driven the van in a dangerous manner or off road. The bill for the repair has gone from $500 dollars to $900 dollars. I feel that Enterprise rented us an unsafe vehicle and have said so. So far, they still say I owe them for the repair. I will never rent from Enterprise again.

I understand certain things happen sometimes but I have two complaints that should be corrected. It is winter time in Ontario and my rental was a 2012 Sonata. Nice car but the tires were terrible. The all season tires were underflated and provided zero traction. I traded it in for a 2011 Chrysler 200 which was a lot better, but neither had snow brushes in them. In a region that snows from day to day, you think there would be something provided. I had to purchase one from a store which cost me $20.

When I picked up the Chrysler 200 at the Merrivale location in Ottawa, it was dirty inside. It looked like it was wiped with a dirty cloth all over. I was really shocked to see they forgot to close the hood completely, which I luckily noticed before entering onto the Queensway 417; otherwise, this could have caused the hood to fly up obstructing my view, a simple mistake that could have caused many issues including personal injury, property damage or death. A checklist in place would help ensure this has been checked and secured. I am dissatisfied with the whole rental experience and will forward this to my insurance company to help them understand my displeasure. The last thing I wanted to do is clear snow away with my hands or walk 10 minutes to a store to buy a simple snow brush for a paying patron, who was renting for over a 2-week period, which I will not rent from this company again.

The car provided did not have proper wheel alignment at the rear, due to which the tire worn-out and we missed accident by a whisker on I-5 Highway towards San Diego and the overall experience was no less than a nightmare as 4 people life was at risk. We are very unsatisfied that a recognized organization like Enterprise was careless towards the welfare of its customer when reached to Enterprise customer care, the response was very bad and we have to get AAA guys to help us out to fix the issue. Thanks to AAA mechanic who identified the problem otherwise we would have meet accident for sure. We need an attorney to assist us as our lives were at risk due to careless shown towards customer from Enterprise.

On Monday, September 13, 2011, I reserved a car online, scheduled pickup date, 9/14/2011 at 12 p.m.

Early Tuesday morning, a representative from Enterprise Rental Car called me regarding the reservation. I called the person back and talked with (Justin) the person that called me. I stated that I made a reservation and needed to be picked up from my home. When I mentioned that I needed to be picked up, the associate begin to tell me that no car was available and he does not know when cars would be available, comments like that. To which I stated that I made a reservation online and I did not receive a message stating "no cars are available. " Also, I needed the car at 12:00, I was not picked up until 12:45, which made me late for my appointment.

Finally I rented the car only to experience a loud sound coming from the driver side back tire, which shakes/vibrates the car if the speed goes pass 55mph. Moreover, when I called to report the behavior of the car, the associate focus on the sound and stated, if I can't describe the sound, how will he know if there is a problem. I told him any car I rent should not have a sound that I need to diagnose. I was truly offended. Due to work obligations I was forced to keep the car one more day. No one at Enterprise bothered to bring me a car to trade, I was stuck using an unsafe car.

On May 2, 2011 at approximately 5:00 p.m., I rented a vehicle for a one-way trip from Enterprise in Fort Wayne, IN going to Columbus, NE. In doing so, I was told that there was a minimum of two days charge and that the vehicle had to be a compact type even though I requested a full size or SUV. I also had to pay a $100.00 as security deposit. The cost for the rental was $220.00. The agent asked me how far the drive would be and what States I would travel through. I told him that it was 700 miles going through Indiana, Illinois, Iowa and Nebraska. We then looked over a well-used Ford Focus which had minor scratches and numerous glass defects in the window glass. The front driver's seat had a small tear and the rear seat had stain spots. After noting the damage, I was informed that the gas tank was full though it actually was less than 1/4 and that I could return the vehicle with the same amount of fuel.

As I began the drive to Nebraska, I immediately noticed that the Ford Focus didn't have Cruise Control and that it required me to push the gas pedal for 700 miles to constantly monitor the vehicle's speed which takes your vision off of the road, which is unsafe. I understand that on a one-way vehicle, the rental locations feel the need to dump whatever vehicle they would like to get rid off but without cruise control, it made the entire trip miserable.

I rented a car at Corbin Kentucky enterprise , it was the very last car "truck" that they had. I live in Florida and on our way to Michigan we had a major automobile breakdown in Corbin, We sat in the car dealership for 7 hours and then were told that they will need our van for a week or more, Enterprise was called, at near their closing time and we were picked up at the dealership and went back to your office and completed the paperwork. the truck that we picked up was not one we would have chosen, but we were happy to get it.

The truck showed a lot of wear, scratches, nicks, stains, and had about 45,000 miles on it, as we were continuing our trip the rental truck wandered all over the road and didn't feel it was safe. We call the rental office and they asked us to go to another enterprise in Indianapolis so they could look at the truck, that office asked us to take it to a Firestone Tire shop so they could look at it, we ended up at Firestone for over 2 hours, and they told us that we are probably feeling a tire issue, he also said an alignment should be done, so he said he will try to get an authorization for the tires and the work, I said, I needed to be in Michigan yesterday, they said once they get the authorization, they would need the truck about an hour or two, I asked if there is any going to fall apart if I were to continue he said beside the tire issue probably not.

I need to add the tires were actually bald on the inside, and should have been replace well before my rental, I took pictures if you would like to see them, I took the car back to the enterprise in Kalamazoo Michigan They called Corbin and were given an authorization number and said just go get new tires, I have now spent a lot of my time screwing around with a truck that wasn't safe for the road when I took it, we were told that Corbin would not authorize a trade, I asked the agents in Kalamazoo, to get it repaired and I will take the truck back to Corbin, They pretty much said it wasn't there problem, and I said it wasn't mine either I gave them the keys and the contract, I'm tired of spinning my wheels and my time with enterprise, wished we could have worked this out, they left me in quite a mess for renting out poorly maintained cars.

Jacqueline of Los Angeles CA (03/06/09)I rented a car from Enterprise on 2/26/09 from the office mentioned above. This is my 3rd weekly rental from Enterprise this month and I've spent around $900 in fees. When I made the reservation I requested a vehicle with an ipod connection. I get to their office and the price i was quoted is now $100 more. the person who made my reservation is not there. I agree at their now price and sign only to find that they don't have any cars with ipod connection. I ask to try another location. I'm waiting now over an hour. They find a car and drive me to it.

Five days later on my return trip I notice the brakes are making grinding noises. It's raining and Im driving on a two lane highway so I put the car in a lower gear to save the breaks. Within an hour I stop at a gas station and call Enterprise road service. They are no help and tell me all their rental locations are closed now and I'll have to wait until the next day. I now have appointments and a flight that have to be canceled and find accommodations for the night. The next day I call the nearest Enterprise office (San Rafael) and tell them my situation and they get me another car. Never once do they act concern. I asked them to have someone moved the now faulty car and am told Enterprise cannot jeopardize the health of their employees. I say what about endangering my life?

I decide to wait and work it all out with the office in Los Angeles when I return. I return the car that was given to me at the San Rafael office and was immediately confronted with there are dents/markings on the car and you are responsible for them ( I cold barely see the markings that C. Watson was talking about). I took photos for my own records and explained that they were already on there and that I had pointed them out to the agent in San Raphael (Ed Choe). He said they were too minor to put on the contract. I tell this to C. Watson and she tells me she has to write a report any way, so I ask her to please call the agent who gave me the car in San Rafael. By now I've had it with the bad customer service and blaming game. At this point I decide to get out of there ASAP and deal with it later. C. then refuses to give me the receipt until she finishes writing her report. I tell her I took out the insurance for any damages to the car, etc, etc. There was no customer service, lack of professionalism and unwillingness to be of any service. I asked for the manager and was told he was not in. I was also told to go on their website if I needed any other info.

I then asked the other two employees if they could be of assistance and they simply ignored me. I hurried up and got out of there. What a complete unnecessary waste of time and energy. I usually take the time to write about a positive experience that has occurred because of good customer relations. This is my first complaint and I feel my life was put in danger due to the poor handling and upkeep of their cars...the bad customer service I can understand.life endangerment, loss of business, missed flight and stressed heart.

I had booked an Economy car from Enterprise Rental Co. and when I went to leasing office to take the car was given a Ford Focus. After driving that car in "D" gear only for around 1 to 1.5 miles I met biggest shocks for a longtime when I reached a the entrance gate of my residential complex. I passed the gate pass flash machine and realized that I would have to reverse the car. But to my utter shock, the GEAR LEVER WAS STUCK/JAMMED. It was tuck and would NOT move at all. It was stuck so bad that 2 guys with both arms (4 arms in all) could not move the gear lever even by a millimetre. I was stranded right at the turn from 45mph zone into my residential complex and I was really anxious thinking about somebody coming from behind might just bump into me or even worse. So I decided to switch off the ignition and turn the parking lights and see what else can be done. To my GREATEST SHOCK of all, the ignition key would not move inside the key hole. I was completely taken aback and absolutely tense. There was no escape from an eventual mishap and probable death or serious injury.

I finally decided to take a U-turn in very little space available to me, which I somehow managed and I drove back to the Enterprise car leasing office. I reached there and could not move out of the car since the gear lever would NOT move and car would NOT turn off. So I had my friend walk inside the office to seek help. My friend was zapped to see the reaction of the people inside the office, one of them started laughing and said "It has happened a few times before as well with the same car..dont worry Is hall give you a better car"..and he would not stop smiling and feeling good about it. Seemed as if he was unphased by this episode. The team there had audacity to behave as if nothing has happened and I was making a fuss out of it. In fact when I finally handed the car over to them they were unable to switch it off even after 3 guys from the leasing office tried their hands on it for around 15-20mins in front of me.

I was badly in need of a car otherwise I would have opted out of Enterprise, so I had to ask them for another car. I got the car and promise that the rates would be slashed to my satisfaction and also that they would make sure that my inconvenience and near death experience would be compensated in the money that I get to save from the rental. Guess what, I saved a whooping $2 for 2 day rental. Can you beat that?? When I reminded them of the entire episode the guy on the desk said, there was nothing wrong with the car at all, we changed it as a favor to you.

Rented a car -- $350 deposit, recieved a car with very bad tires and had to have towed as car was found to be unsafe. Had to use to make appointment before being towed, as no one seemed to know how to help me. had to call corporate and waste another entire day to get another car and now there is another $300 hold on my account THAT I DID NOT AUTHORIZE and cannot reach anyone.

I am on vacation and they are tying up the money I need to eat and no one can come to the phone!! I can't wait to file this lawsuit. The pain and suffering I have gone through over this and sure I will continue to go through is horrible. I have over $650 dollars on hold and only $350 was authorized. I am on vacation in CA and have $37.00 to get me through the rest of my vacation. I am so stressed! I just want my money back!!

Recently we rented a Ford Taurus for a road trip from Springfield, MO to Prescott, AZ and back. During the return trip a warning alarm began to sound & a 'Check Transmission' sign started flashing. We immediately callled the 800 Roadside Assistance number and were told by the person who answered to get the car to the nearest Enterprise office. We called ahead to be certain the office would be open and to apprise them of our situation. The manager of the office said she would have a replacement car waiting for us.

We did make it back but will NEVER rent from Enterprise again. Especially, not from a 'franchise'.

She called me back at 6:27pm and said if she needed to drop off a vehicle - my husband and my kids would have to drive her back since she let the other co-worker leave when she knew we needed her to bring us a car.

I called roadside assistance and they said they would be at least 1.5 hours until they could arrive to see if a jump would start this car - which also seems like an unacceptable timeframe. Now I am still stranded at work which is an hour away from my home! I would expect better service than that since I have rented this car for 5.5 weeks; but instead she worried about helping the 4 people in the store. I don't feel I should have to wait at my work for approx 3 extra hours when she could have easily had her co-worker ride with her to drop off that car at 6 pm. I want someone to know that their representative was rude and snotty. As of 7:10pm no one showed up!

I have spent close to $7,000.00 renting cars from this location in Royal Palm Beach, Florida. Over the last three months, my relationship with Enterprise has soured. I have had such a great relationship with this company in the past. I am afraid management at this one location are failing at top notch customer service.

In the past two to three months I have gotten cars with, flat tires, roaches, defective exhaust, rattles coming from underneath, etc. The Pontiac Van I am currently renting has the "change oil light on" and a loud clunk when you go over bumps. The previous Dodge Van I rented had the exhaust fumes coming in through the ventilation. I exchanged the Van for a Ford Windstar that was dirty inside and had roaches in it. Then they exchanged the Van a third time and it turned out to be the same van with the exhaust fume leakage coming through the ventilation system.

I was told by the rep on duty that this was not the same van from before, and in fact they did find out it was tampered with or was the seal was rotting around the manifold. He assured me that it was not the same Van as before. In fact he went on to say that the Van with exhaust coming through the A/C was sent to Fort Lauderdale, Florida. Well It turns out, he lied, it's the same van with the same problem.

I am scared to drive any of their cars. I feel they are unsafe. I was having headaches in the other car with the exhaust problems. This current rental car I am driving scares me and the passengers, because you hear a loud clunk everytime you go over a bump. I thought I wasn't going to make it home safely.

I called on 5/21/02 to reserve a Ford Taurus or similar size car for 5/23/02. I was told there were some available but when I went to pick it up they showed me a Suzuki Vitara and a PT Cruiser which we did not want. Maureen then stated that the blossom hill branch had a Mercury Sable would we be interested. We took off to the branch, and got the key to the car after a brief inspection. As I drove it seemed like it took pressure to press the brake but assumed that it was due to the fact that I was short and needed to get used to the car. We drove it to Union City later that day thru alot of traffic and the brakes seemed to act the same.

My friend sitting in the back said that there was a noise from the back brakes. I called the branch from where I rented the car from and they said "it is probably nothing but bring it in to look at it." We told them we were in Union City and they gave us the nearest address. By this time it was already 535pm and they asked me to call that branch prior to going there. I called on my cell phone but no one answered the phone. The traffic was very heavy and I could not have made it to the branch before 6pm. I then asked my nephew to try out the car but he said that lots of cars make noise it is not necessarily the brakes. We took off at 6am and drove to LA/Vegas since I had guests from England visiting. The car seemed unstable and somewhat noisy but we were able to drive thru Salinas. There were no Enterprise branches open that early in the morning so we continued on to San Luis Obispo.

When we reached the gradient the car shook, the brakes did not hold there was a loud grinding sound coming from the back tires. The driver had to let go of the steering wheel since it was shaking too hard, tried to go to a lower gear but was not able to control the car. Fortunately there was not too much traffic but there was a big truck hauling fuel in front of us. As the road leveled off the car slowed down and we drove to San Luis Obispo to find an enterprise branch. We got to the branch approximately 1215pm and told them what had happened.

They sent us to their garage, in the same car, and said quote, "If the brake job takes more than 20 minutes I will give you another car" unquote. We took it to Wayne Tyres and Bill Huffman had the mechanic drive it. He returned and raised it up and took the tires off. When he saw the rotors he called the other guys to take a look. There was brown dust coming out it was brown and rusty no brake shoes at all. The comment he made to the manager was "it is metal to metal and it will take on hour to repair."

The front brake shoes were changed too. That means we had metal to metal in the back, NO brakes in front either. To add insult to injury the cigarrette lighter was not working therefore we would have been unable to call for help on our cell phone had we survived the crash. When we called the other branch they said there were no cars available. We waited 3 hours not knowing whether it would be fixed that day or not.

If we were not astute enough to notice that something was wrong we could have driven the car thru all those hills and ended up dead. First of all the passangers in the car were in shock as we drove down the gradient. Two of them are visiting from England here on vacation and were sure that their bodies would be sent in body bags. They had to take some extra prozac to calm their nerves. Were unable to eat and were very anxious to get back into the car again even after it was fixed. It was very frightening going thru all those montains on HWY 101 after the incident. We missed the family wedding, a visit to Vegas and had to stay an extra day in LA which cost $81 a day.

Credit card provided by mother in law on a weekend rental. After returning from Dallas, and having had driven a car with terrible misalignment we then returned both cars and obtained a new rental (because our vehicle had been in a flood). The young man at Enterprise had all the insurance information wrong, incorrectly began a new contract on the insurance rental with my credit card. My husband used the vehicle which incidentally had terrible alignment also. The response from the young man at Enterprise was not one for concern of safety but intent on letting us know there would be no discount on that car's rental.

The vehicle pulled hard to the right causing my husband to have several near misses with pedestrians etc. Calling the Enterprise office and informing them of the car's alignment problem again caused a "no discount" comment. My husband went off the right shoulder in the car, called Enterprise to come pick it up because he feared for his safety.

Enterprise management sent our first rental agent Michelle over to pick up the car and my husband was shocked that they would jeopordize an employee's safety. She refused to drive the car and 3 days later they sent a tow truck to pick it up. Long story short -- the credit card info from my mother in law was used for this rental without her consent and we now have a $2500. demand for repairs from Enterprise. Can you believe this?

Yesterday my elderly mother and I were dropped off at the Enterprise car rental location in Turlock by the local body shop while our car was in for service. The Enterprise rental agent named "Mike"(he would not disclose his last name) proceeded to take us to a car repair shop to pick up our rental car, a Chevy Malibu that he said was in for an "oil change." The car was parked outside the repair shop. This seemed rather strange because I have never experienced this procedure from Hertz or National or any other car rental company.

After I signed off acceptance of the rental my mother and I proceeded to drive 40 mile north to town of Stockton. At first the car seemed ok. However, as I started to accelerate to 55 mph a truck was attempting to come into my lane and I immediately applied the brakes. The car steering wheel shook violently and the front end shimmed to the right into the #2 lane. Luckily the car in that lane avoided hitting us. I took my foot off the brake and regained control until I could safely slow down to 40 mph and move to the right hand lane. Even at 40 MPH the car seemed unsteady when brakes were applied.

We managed to get to our intermediate destination, Stockton and immediately called the Stockton branch of Enterprise to report a safety problem with the car and to request a replacement for our trip home some 70 miles away in San Jose. The receptionist at the Stockton Enterprise told us she did not have any cars available for us in any of the 4 locations in Stockton and that she would call me back on my cellphone.

One and a half hours later, having received no phone call, I decided to call Mike at Enterprise in Turlock to request immediate action on the safety issue with the Chevy. He put me on hold and contacted Kevin, branch manager of the Stockton Enterprise location. Mike came back on the phone and said that Enterprise had no cars available but the he would direct us to a Firestone repair shop for a "quick brake job" on our rental car and that our wait at Firestone would not take more that half an hour.

I explained that I had rented a car from Enterprise and not a brake job for the unsafe car. I demanded that immediate action be taken to avoid an accident and informed him that my elderly mother was suffering from the 106-degree temp outside and needed to be driven home ASAP to take her medication. Mike put me on hold again and spoke to Kevin. Mike informed us that "they would take care of it" at Stockton.

On the way to the Enterprise location I called Hertz and requested a rental car, which they said was available at their North Stockon location and placed it on a hold for us. My intent was to drop the car off at Enterprise and asked to be taken to Hertz. When we arrived at the Enterprise Stockton location Kevin, the branch manager, seemed unconcerned about safety issue with the car and asked if I and my elderly mother would go with him to Firestone brake shop to prove that the car was safe. This conversation was occurring outside the Enterprise office in 106 degree heat while my mother is sitting in the car with the ignition off.

When I informed Kevin that my mother was suffering in the car and that Hertz had a car available, he informed me that he had talked to Hertz and that they did not have a car available. He also stated that he could not offer my mother and me a ride to a "competitor." Noticing my mother's weakening condition I became quite angry at Kevin's delaying tactics. Kevin offered a Geo Metro and we declined the car insisting that we be taken to Hertz. Kevin had a retort for every issue I brought concerning the situation at hand. It seems that this Enterprise location had been through this before.

As he walked away from our car in 106 degree heat with the rental contract in hand Kevin stated that he would charge my credit card for the rental and that he would not take us to Hertz. Our only option was to rent the Geo Metro. I was finding it quite difficult to control my anger. Finally after 15 minutes of Kevin's abusive behavior someone at Enterprise authorized a similar mid-size replacement car to our Chevy. For my mother and me it seemed that we had finally gotten out of Kevin's prison.