Enterprise Rent-A-Car Reviews

I recently rented from Enterprise in Richmond BC, Canada. After trying to rent an economy car from Hertz/Thrifty/Dollar in my neighbourhood in Vancouver only to be bluntly told that they only had minivans for rent (really? Three different companies under the same roof and that's the best you can do?). No explanation, no apology, no offer to try and find something suitable. I left, and crossed the bridge into Richmond to try Enterprise.

I'm not big on writing reviews for services rendered. I believe that if you're being paid to do a job, you should always do your best. But when someone goes above and beyond the call of duty. That person should be recognized and applauded. While traveling with my son to a college he's entrusted in attending. I rented a vehicle from Enterprise for the trip. The first car we chose had a strong smell of cigarette smoke. So we changed to another vehicle. In doing so, I left a valuable over coat which belonged to my brother who was allowing me to borrow it for the trip. I didn't realize the coat was missing until the next morning.

So I had already reserved or at least I was under the impression that I had reserved a mini van for a trip to Florida. But when I arrived for my rental car there were no mini vans available…Mind you this was the weekend of Valentine’s Day but Lucas W. gave his all to find one for me but it just didn’t happen. So I ended up driving a standard SUV with my 75 yo mother, 2 sisters, son and two granddaughters 4 and 5yo all the way to Florida. Let’s just say it was the most uncomfortable journey I have ever been on. Lucas W had tried to find me a van even after I had gotten to Florida but nothing still! I truly want to thank h for his efforts! Well it was time to go back to Ohio, and that was after going to the airport trying to find still find a van.

Friends on 3/4/26 I had an opportunity to rent a van for a transportation of family members. From the time of my arrival to van return Mr. La' kel ** Branch Manager of the Concord, NC Facility assist myself with the rental and formality. A family member death is not easy to cope with, and yet Mr. ** and his team moved with such professionalism that for a few minutes we were able to smile in the misted of a trial and tribulation. When I assess the office the atmosphere it represented the very character of Mr. **. Motivated, dedicated, and professional.

I rented a car at ST. Thomas, Virgin Islands. Staff was excellent and friendly! Only complaint I had was that the windshield would never come clean. I tried cleaning it several times. Nothing worked on either the inside or the outside of window. The washer fluid tank was empty, so I put in some fluid. However, the pump itself didn't work. This is a great safety concern as the roads on St. Thomas are very narrow and if the sun shown in the windshield, I would come close to a complete stop as I couldn't see oncoming traffic. Nighttime driving was extremely hazardous with lights of oncoming cars making it almost impossible to see through the "haze and smears" on the glass.

I am extremely dissatisfied with Enterprise at Raleigh-Durham Airport and with Enterprise’s 800-number customer service. I rented a car at Charlotte Airport on Wednesday, May 13, returned it to RDU on Friday, May 15, at 1:00 PM, and as of Sunday, May 17, the rental still has not been closed out, and I still have not received a copy of my receipt. Enterprise’s own process says receipts should be available online beginning 48 hours after return, but that has not been my experience here.

Enterprise says they rent cars, but at two locations, one on the Outer Banks and one in Elizabeth City NC, the only rental car places within hours they will not rent a car to you unless you are bringing it back to them. You can not rent a car and drop it at any other location. I guess they think everyone just needs a ride for the day as they have offices and locations at many cities in NC. And when I asked both locations will allow you to drop off a one way rental so they will accept cars and they will allow you to make reservations online for a one way rental but the day prior to your pickup they will call and cancel the reservation. They have done it twice at each location. If you talk to customer service they say they will get it sorted out sorry for the inconvenience but they never call back.

Enterprise in Burlington Iowa is a joke. They send you out in vehicles that have bald tires which is dangerous to the renter and the people around them.

The location in Commerce, GA, is a joke. Do NOT rely on this location if you are in need of a rental. Even if you have a confirmation online, they don't deliver...either they gave your car to someone else, came in damaged, didn't get returns...or whatever. The car we finally got was filthy and out of gas. Mind you, there is a QT in the same parking lot. Horrible management...always saying they gotcha back...right.

I rented a car 5-7-26. I didn't get any kind of invoice. I called, emailed, and l left messages about having stuff left in the car that I was missing. Never heard anything. Will I rent from them again. Hell no. Email was **.