Enterprise Rent-A-Car Reviews

Check in and check out was fast. Our first rental had two back tire flats from something unseen on the road. The closest Enterprise had air but no place to fix or replace the tires on site. We were referred to a tire shop fairly close and got a one flat repaired and one tire replaced. All on Enterprise. Later half way through our almost 2 week trip the car just shut down most of the electrical components. No power steering. Loss of engine power and breaks. Warning to immediately contact dealer. Enterprise to the rescue via a tow truck and Uber driver to pick up replacement vehicle. Of course we lost about a day of vacation travel because of these issues, BUT upon returning the car to the local Warrensburg, MO site. They reviewed the issues and gave us a very generous discount. Thank you, shout out to Rhi for taking care of us. We are multi renter customers and will continue to be future ones thanks to Rhiannon Carnal!

I had a wonderful experience at the Enterprise located at 1815 N. Scottsdale Dr., Scottsdale, Arizona. Shaelyn ** was very professional and accommodating. My first experience at this location was renting a vehicle to drive to Tucson, then drop off there. That all went very smoothly. Then, five days later, I rented a vehicle in Tucson to drive back and drop off in Scottsdale. The Enterprise in Tucson (1198 S Kolb) was not good (I will do a separate review for that one). I was not happy when I arrived at the Scottsdale location, and Shaelyn made it right by giving me an appropriate discount, as well as her business card. I highly recommend this location.

I do not care! Enterprise Rep JACOB from Saginaw. MI. gets me together every time. He needs a raise for every time I went in there and he was giving every customer the best service. I am a gold member and let me tell you, he does his job!!! The customer service from him to many from what I saw to me and many. He deserves a big raise and promotion. The whole team is awesome! Jacob young man.. be blessed for the service to our community with your compassion to others. As long as your paperwork and correct money cards are correct. You will never have issues. It's the people's mishaps. Not the company. Your ID must be valid, your correct cards and buy insurance!!!! You won't have an issue. Put your gas in that needs. It's not that hard.

I lived in Bowie, Maryland, for 22 years, and during that time, the Bowie Enterprise location was where I routinely rented vehicles. Over the years, I had the opportunity to interact with many employees, but one person consistently stood out above the rest—Tajuana **. From my very first encounter with Tajuana, it was clear she possessed something special. Her customer service was exceptional, but what impressed me most was her temperament. She remained calm, respectful, and professional, even when dealing with difficult or unreasonable customers. She knew how to de-escalate situations while remaining firm when necessary. Her professionalism was never dependent on the circumstances—it was consistently outstanding.

I have occasionally had an unpleasant experience with my local Enterprise. HOWEVER, GENERALLY I'M QUITE SATISFIED. Recently, for example, I had a fabulous experience with my local Enterprise in Ensley Alabama (35208). The Agent who helped me, MIRACLE, went over and above and out of her way to locate and procure me a car so that I could travel out of state to my Dad's 86th Birthday celebration. She even upgraded my reservation, which was an extra blessing because my parents, unexpectedly, ended up traveling back home with men in the comfort of the upgraded car Miracle gave me.

My son in law tried to rent a car from the Southport NC location. He had no credit card with him so he drove 20 minutes back to my house to use mine. On his return he was then informed that he needed my driver's license which would mean yet another 40 minute drive. He should have been told that before. He gave up at that point. I returned with him later in the day and we were helped by a man called Chris who apologized and said he was going to give us all sorts of discounts for our trouble. My credit card has been charged the full amount with no such discounts. I have used this office before and been very happy but not so much this time.

The Lincolnton store was an amazing experience when Kevin was there. They now have Mamanda and another young girl in there. Mamanda is nice but extremely flighty. She will tell you one thing and do another. The other girl in there.. Don’t remember her name is just not a pleasant person to work with. Quick to charge you for things she shouldn’t and accusatory. Told me not to be rude and I wasn’t in the least bit being rude. She don’t like because I questioned her billing, policy and how something is done. Good thing Enterprise has a high turn over in this store.

If I could I would NOT give Enterprise Rent 1 star!!!! 😡 They are a JOKE!!!! I called them last week and set up for them to pick me up from Bob Maloney in Siloam Springs Ar. because the guy said they could not bring me a vehicle but they could pick me up and drive me back to the Bentonville location to get me a car. On that following Monday they call me and said they do not pick up from the Siloam Springs Bob Maloney. 😡

I am being charged $1482.26 for damages done to a bumper that I believe existed prior to me receiving the car. Incorrect fasteners that hold the bumper in place was missing which caused the bumper to become unattached. Enterprise is trying to run a scam charging me for damages. A walk around was recorded and you can see clearly that there was space where it should’ve been attached. They put a hideous picture of the bumper completely off which is false because I had to put gorilla tape to hold it up. I was unable to get proper communication from anyone. I will not take blame for something someone else is responsible for.

If I could put negative stars I would. I really don’t know to start. I start coming to enterprise years ago because I’m a veteran and I found out a veteran owns Enterprise. But thus last experience has flushed all of those past good experiences down the toilet. I’m traveling to Florida with my wife and disabled mother in law who’s in a wheelchair. The rental van broke down on us because the crappy vehicle that enterprise gave us. It was a hot Florida day and instead of them getting a replacement car to us enterprise and their HEARTLESS employees were more concerned about their vehicle than my disabled mother in law.

I have been an Enterprise plus Gold member for a long time, and this was the worst experience I have ever had with any rental. I reserved a full-size pick-up truck, as I was hoping to move my brother's stuff and to Arizona. However, you didn't have any full-size pick-up trucks. We were stuck in a Ford Maverick that smelled like smoke. We did not have enough room to move all his stuff, and we were cramped in a tiny truck for 30+ hours. I also wanted to add my brother as a driver. I was told he needed to be present to do that. We stopped by another enterprise rental facility and they said we needed to call the 800 number to get it accomplished. We got back on the road and called the 800 number and were told that was incorrect. We were told we need to stop at another location and get him added. This was completely absurd that we needed to keep stopping, and I ended up driving the entire trip.

The rental car located in Athens Georgia 3100 Atlanta highway branch manager Doug ** they done a fantastic job and was very adamant and making sure that my trip went better. They went more and beyond.

If I could give 0 stars I would. I have been a loyal customer of Enterprise since 1995 when I rented a minivan to New Orleans. Never an issue or problem. I rented a minivan in Salt Lake City from Aug 2-13 2025. Our family was taking a vacation to Yellowstone and needed transportation. On Aug 5, we were rear ended while sitting in line at one of the entrance gates to the park. Called the number that we had been informed to call, gave all the necessary information that was asked, and was told that everything would be taken care of. Since the accident was a small fender bender, the police were not called. Luckily, I took pictures of the driver's license of the person who was at fault and even got his phone number. I also pointed out the scrape on the car when we turned the car back to the company and asked if we needed to do anything else and was told no.

The staff at the DeSoto Tx, location are top notch. They are very friendly, and go above and beyond for the customer. The process is very easy, and fast. The cars are always spotless. They are the best in the business. The prices are excellent. Thank You.

What I do not understand is that if you pick up a rental on a Friday and you return on a Sunday even though you have cameras of when customers are returning but your location is closed on Sunday. Why would you charge a customer a full day for Monday??? And how do you come up with this type of policy?

Please do not rent cars from Enterprise. Save your money and go somewhere else. Went to a location in Apopka FL. The manager name Ashley at this location was very rude. I had to pay for an upgrade which was a Mazda SUV. The car had problems with the two tires on the driver side. The tire pressure light was on. Put air in the tire the light didn't go off so I took this car back to the Apopka location just so they can put me in something smaller because they didn't have any vehicles. Was told to come back the next day. Another employee tried to put me in a vehicle that was smaller after I paid for an upgrade. I told him, "No. I paid for upgrade." He told me I didn't. At this point I got pissed off and ended up going to Sanford Airport which Enterprise customer service told me I would be able to change out the car. Didn't happen.

What really set this rental apart was the incredible service provided by Gabby **. She went above and beyond to make sure the check-in process was smooth, efficient, and entirely stress-free. Gabby was patient, thoroughly explained everything without any pushy upsells, and genuinely cared about getting me safely on the road. The car itself was spotless and ran perfectly. Returning it was just as easy. If you rent from this location, look for Gabby—outstanding service like this is rare and highly appreciated! PHILLIP **. Platinum Tier Member **.

I rented a van from Enterprise in Pamplona, Spain, picked up on August 13. When returning the vehicle at the airport, I made a minor, superficial scratch on the left rear side. I had purchased basic insurance covering damages up to €1,400. Since August 16, I have repeatedly requested the official damage report from Enterprise, which I need to file the insurance claim. They have not provided it despite multiple follow-ups, and have now stopped responding altogether.

This is not an accredited Better Business Bureau company for a reason. The customer phone reps are always very friendly but TOTALLY INCOMPETENT and just there to proverbially pat you on the back. Rented an SUV with multiple oil and engine warning light notifications ("we can't reset") as well as carcinogenic secondhand smoke. Who are these regional managers and reps? They must be the wizard of oz - completely ghosted, never responsive. I'd rent from a homeless man under a bridge before working with Enterprise.

I arrived at this Enterprise location on September 3 for a confirmed 8:00 a.m. reservation. The reserved vehicle was unavailable, and the proposed replacement was a minivan costing approximately $150 more. I remained calm and contacted Enterprise customer service. While speaking with customer service, I asked the branch employee for his name so I could accurately document my complaint. He immediately directed me to leave. The customer-service representative listening on the phone told me she had not heard me do anything that justified being removed.

I went in on September 5 for a car rental that I had reserved a while ago, got there, they did not have a vehicle for me. I was told to come back and they should find something for me. Came back to the time they told me to come back and they close at 12. Nobody told me that they close at 12 noon on a Saturday. The manager is the one who I talked to Brandon ** very rude person. Very rude.

Scammers! I rented a car picking up at Kerry airport at 1pm and dropping off at Shannon airport same day at 8pm. I inspected the car and photographed some minor damage As I usually do for my own protection. When I went to return the car at Shannon at 8pm no one was there at dropoff facility. I walked the keys to the terminal. I usually like to drop the car off with a person so that they can give me a clean bill, check the fuel as full, etc. I don’t like just dropping it off. I have since been told there was damage to the underside of the car near the right rear passenger door.

JACOB ** was so great. He made a big difference with his caring and understanding with my experience which wasn't good. Only giving him a great review.

Enterprise Rent-A-Car is a corporate monster looking to price gouge its customers at every turn. My horrible price gouging experience happened in Ocala Florida at the one on 10th Street. They took $500 dollars off me for "insurance" which I never agreed to.

I ended up getting a loaner pick up truck with a Ram 1500 from Enterprise. Highland took it down to Tennessee. I had a few problems with it, but Logan was very helpful and helped me out like don’t a different enterprise to get a swapped out. I didn’t have to swap it out until like that meant to get it back, but Logan is very professional very kind person and I would recommend Logan if you ever need any help.

Today I went into the New Rochelle New York location overwhelmed after needed to leave my car to be repaired. I met an associate whose name is Aalijha ** (she told me they call her Alley) who was Amazing.. She was kind, helpful, understanding, patience all these things to make my experience less of a hassle. And for that I am totally grateful. 5 stars are not enough Thank You! Thank you Sixto ** for assisting.

I rented a car from the Sebring Enterprise for 2 1/2 weeks, a 2026 GMC SUV. As soon as I opened the door it smelled of smoke horribly! I told the associate they didn’t seem concerned. I put air fresheners in it, fabric sheets and sprayed odoban! But it didn’t get rid of the smell. I looked on there website to see what there policy is and of course it says NO SMOKING allowed!! I’m sure the previous renter didn’t pay a fee and Enterprise didn’t clean the car either! What a shame a practically new car ruined because people can’t follow the rules! Very disappointed!!

I rented from Enterprise in California while traveling to try to forget about the Terminal Cancer I'm fighting... While on the Interstate coming through Oakland, I was accosted by some challenged drivers who (in my video WITH CALIFORNIA LICENSE PLATE EXPOSED) bounced a Dewalt 4-amp-hour battery off the hood of the rental car!!! California Highway Patrol was scared to investigate with the LICENSE PLATE I PROVIDED!!! HOW'S this my fault, NOW ENTERPRISE WON'T RENT TO ME...

I have rented car from Enterprise after car accident. The car I rented was Mitsubishi sub and especially I holded tight on steering wheel car was moving left to right and right to left. I emailed to enterprise, never responded, not cared about rent car drivers’ life. I texted to them the next day again. Still no response at all, I realized rent car company do not care customer’s life and safety.

This process was easy & direct. I used the services of Enterprise located in Athens, Ga. Hannah the associate was so helpful, engaging & kind.

I would never use another car rental besides this location. The Manager, Nick, and his team and thoroughly trained and always place the customer first.

Absolute GARBAGE company. We paid $1500 for a rental car with no functioning tail lights. They claimed we might have had the tail light selection switched off of "auto." WTF! How can the tail light be turned off???? They put our lives at risk!!!! Pure trash company. Never rent a car from them.

Extremely Disappointing Experience – Enterprise Glenwood Ave. I had one of the worst customer service experiences of my life at Enterprise on Glenwood Ave. My 71-year-old father-in-law made an online reservation. When we arrived, the branch manager told him he needed his passport, even though he had a valid Green Card. He politely asked if she could check with a colleague because he had previously rented an Enterprise car on July 7 at Orlando Airport and was not asked for his passport. Instead of helping, she became rude and dismissive and said she was the branch manager and would not ask anyone.

If I could leave 0 stars I would. I rented a minivan for our vacation. The car was in an accident prior to us renting it. The service light came on while we were in Florida. I called numerous times, they sent us to 3 locations and assured they would have a car to trade out. All locations had nothing, their answer was to get it serviced while we were in Florida. The car stalled out numerous times on the drive home on I-95, called roadside assistance and was hung up on numerous times. The car smells like cigarettes, has did hair and sand in the vehicle.

I made a reservation for an Elite 5 passenger SUV vehicle for 4 days at a total of $437. Upon picking up the vehicle I find out that I need to pay an extra $174 for coverage of the vehicle, plus a $400 hold on my CC. Although I have the money to take care of these extra fees, it is the fact that this information was not made available at the time of the online reservation.

Very poorly run business. Misinformation upfront, by two Reps at desk - in-person. The Corp App did not catch "THEIR ERROR" nor did the Reservation System, not even the precheck App, with a Reservation made in advance. A Customer is harassed non-stop regarding vehicle upgrades and over priced insurance products - but not once did they note the NM issue of using a Debit Card, ENTERED INTO THEIR SYSTEM / APPROVED BY THEIR STAFF in-person / a policy that serves no one who is honest and decent - apparently only scum use their cars. (Other rental agencies do not have this issue, in NM or elsewhere I've rented.)

We did not receive our rental truck, although booked over a week prior. In order to haul our child to college with all of his belongings and motorcycle, we rented a one-way truck from Harrison OH to FL. We received a phone call 2 hours prior to our scheduled pick up that our scheduled truck was as not available but they were calling around to get one. I attempted to call an hour before our scheduled pick up to confirm they had in fact received a truck, but 3 phone calls later which was approx 48 min wait time, I was hung up on, so we decided to attempt our pick up.

Thank you to the Modesto Enterprise Team located at 707 7th street for being so friendly and helpful. The customer service was great by the team. I want to give a special thanks to all that I have had an encounter with: ** and **. Thank you for all your hard work and Excellent Customer Service.

This was the worst experience of my life. I have never been treated so badly. On August 14, 2026, I arrived at the Jackson, Mississippi train station and called Enterprise Rental Car to have someone pick me and my husband and granddaughter up from the train station to pick up my reserved midsize SUV. I was told to get an Uber because he was the only person at the Enterprise location and no one would be back for hours. I called Enterprise’s online phone number and told them my concerns with the poor customer service and that I was feeling unsafe at the train station. Someone from Enterprise called me back and said that someone was going to pick me up in about 10 minutes.

Stay away from Enterprise! They are a train wreck! Went to the Hinesville, GA Branch (referred by GEICO) reservation was for small car. They tried to put me in a Suburban & I am on Social Security and can't afford the gas let alone drive the thing at 70+ years old. Was told by Branch Manager they had no more vehicles available & she had no control over the reservation I made. After I waited in line for over an hour, was told by the Branch Manager I could wait until closing and a return would be available. Sat in office for 3 hours & watched as specific people of different culture came and went after I arrived with later reservations with small cars & SUV's. Several people came in and were told no cars were available after they had already made reservations. At 6:00 the Branch Manager turned the lights off and ask me to leave. Told me that she did not tell me a car would be available.