Enterprise Rent-A-Car Reviews

I had a wonderful experience at the Enterprise located at 1815 N. Scottsdale Dr., Scottsdale, Arizona. Shaelyn ** was very professional and accommodating. My first experience at this location was renting a vehicle to drive to Tucson, then drop off there. That all went very smoothly. Then, five days later, I rented a vehicle in Tucson to drive back and drop off in Scottsdale. The Enterprise in Tucson (1198 S Kolb) was not good (I will do a separate review for that one). I was not happy when I arrived at the Scottsdale location, and Shaelyn made it right by giving me an appropriate discount, as well as her business card. I highly recommend this location.

I do not care! Enterprise Rep JACOB from Saginaw. MI. gets me together every time. He needs a raise for every time I went in there and he was giving every customer the best service. I am a gold member and let me tell you, he does his job!!! The customer service from him to many from what I saw to me and many. He deserves a big raise and promotion. The whole team is awesome! Jacob young man.. be blessed for the service to our community with your compassion to others. As long as your paperwork and correct money cards are correct. You will never have issues. It's the people's mishaps. Not the company. Your ID must be valid, your correct cards and buy insurance!!!! You won't have an issue. Put your gas in that needs. It's not that hard.

I lived in Bowie, Maryland, for 22 years, and during that time, the Bowie Enterprise location was where I routinely rented vehicles. Over the years, I had the opportunity to interact with many employees, but one person consistently stood out above the rest—Tajuana **. From my very first encounter with Tajuana, it was clear she possessed something special. Her customer service was exceptional, but what impressed me most was her temperament. She remained calm, respectful, and professional, even when dealing with difficult or unreasonable customers. She knew how to de-escalate situations while remaining firm when necessary. Her professionalism was never dependent on the circumstances—it was consistently outstanding.

I have occasionally had an unpleasant experience with my local Enterprise. HOWEVER, GENERALLY I'M QUITE SATISFIED. Recently, for example, I had a fabulous experience with my local Enterprise in Ensley Alabama (35208). The Agent who helped me, MIRACLE, went over and above and out of her way to locate and procure me a car so that I could travel out of state to my Dad's 86th Birthday celebration. She even upgraded my reservation, which was an extra blessing because my parents, unexpectedly, ended up traveling back home with men in the comfort of the upgraded car Miracle gave me.

Midwest City in Oklahoma went above and beyond to help us get a vehicle to rent at the last minute after sustaining a transmission failure in our personal vehicle. I can’t say enough about the kind staff- especially Imani ** who worked tirelessly to help us. We were traveling back to Texas from a camp and had a lot of luggage and miscellaneous. We had to bring it into the office where the staff allowed us to sit and wait with luggage in tow while they worked to get us a rental. Everyone checked on us frequently while Imani was processing returns and getting customers their reserved vehicles. I can’t say the other locations in OKC were as helpful but Midwest City is top notch!

I rented a car in Europe. I reserved it ahead of time and included insurance which is something I do when traveling abroad. When I got to the desk I was told was by the agent that the insurance was going to cost much more than the amount indicated when I reserved online. I was also given a list of damage already on the vehicle. I had an incident-free rental and returned the vehicle. A few days later my credit card was hit with an additional $640 from Enterprise. An email from them said the additional charge was for damage and showed a photo of damage to a rim. But their list of previous damage to the vehicle included damage to the rim.

Been using Enterprise for a while and have been satisfied until I wasn't. 11:00 p.m. yesterday vehicle breaks down, 3:00 a.m. this morning I'm told they are unable to provide me a tow truck, an Uber, a Lyft, or a taxi after sitting on the side of the highway for 4 hours. 3:00 a.m. I wake up a neighbor and pay them $100 to get out of bed and drive an hour away to pick me up. 8:30 a.m. I am told the service was canceled because they couldn't find a provider and I needed to find a way back to the broken down vehicle to wait on a tow truck. 10:00 a.m. they agree to send in Uber to take me back to the broken down vehicle. 12:25 p.m. I'm still sitting in this broken down vehicle and missing a day's worth of work on top of paying for a vehicle that I cannot drive especially today.

Thank you for providing a rental in my time of need. Thank you for the great customer service.

I ordered a Tahoe 2 weeks ago. I went today to pick it up and go figure, they don’t have it. They shoved me into a frickin' minivan. In a city where there is a major airport and 4 other enterprises, and they claim they don’t have one!!!! Why even bother putting in a request for the vehicle you want. Worst service ever.

My granddaughter and I rented a car from Bourbonnais IL store for the weekend and the service was amazing!!! Joe, our very handsome Rep showed us extremely great hospitality. Thank you Joe… from Rosetta Mason/Makeya!! Blessings to all. 🙏🏽

Staff is wonderful. They get me in and out. So nice and very helpful. Keep up the great work.

Enterprise needs to "train" their Managers in a CUSTOMER SERVICE FRIENDLY manner. The Pekville/Eynon Pennsylvania Manager has NO managerial skills when it comes to satisfying a Customer. I am 76 years old and have worked in Customer Service practically all my years of working and quite frankly if I treated Customers the way he treated me, I would be FIRED on the spot. There is no excuse for his behavior. If you had to rent a car from Enterprise look for another Office.

Customer service was horrible. Employees are rude and lazy, the car we reserved was told it was ready for us and when we arrived to pick it up, we were told they didn’t have any of the vehicles we came to rent and when telling us this information employees were extremely rude when telling us they didn’t have the vehicle.

Always a great location to have a choice of multiple vehicles at a great price.

Extremely Disappointed with Enterprise Rental Car. I am beyond frustrated with my experience with Enterprise. My vehicle has been in the body shop for three days, and despite having an insurance claim that was opened on July 7 and a rental reservation made for a vehicle comparable to the one I drive, I still do not have a rental car. I drive a Toyota Highlander, yet the only vehicles Enterprise has repeatedly offered me are a Nissan Altima or Honda Sonata. Those are not comparable to my SUV and do not meet my transportation needs. What is even more disappointing is that I have spent hours calling branch after branch—at least 10 different Enterprise locations—and every single one tells me they are booked and have nothing available. How is it possible that every location has no comparable vehicles when my rental should have been planned well in advance?

My husband and I had an Amazing encounter with John ** at this location. He definitely knows how to multitask, work hard, meet each customer needs and be pleasant at the same time. As small business owners we can embrace what we see in him. We will share this great experience with family, friends and colleagues. Thanks you John ** for making our experience a good one.

This is a complaint regarding the customer service I received from ** at your Enterprise location at 9000 Niagara Falls Blvd., Niagara Falls, NY. On August 5, I received a voicemail from ** at approximately 1:48 p.m. I returned the call and spoke with another employee, who advised me that they were simply calling to confirm my reservation for my rental scheduled for August 6–10 (Confirmation #**).

In June I rented a car in Scotland for several days. While in Portree, I left the car in a public parking area but recieved a summons for staying too long. My citation indicated that if the fine was paid by a certain date, there would be no additional charges. Five weeks later, I get a notice from Enterprise that the fine needs to be paid and that there is a $35 fee as well. I sent them the notification that the ticket was paid in time. They responded that they are still charging me the $35 as per their contract. I told them that does not make sense, as they had no cost for my ticket and should have been notified that the summons was paid. This sounds like they are just gouging clients. If anyone else uses a car rental, ask if they will charge for summonses if they are paid. It sounds criminal!

They gave me a car with very low air in a tire and less than half a tank of gas left. It took around 13 phone calls to get the vehicle exchanged. Not recommended: Horrible treatment of customers.

Had reserved a transit van 6 months in advance for 12 passengers to find out the night before there would be no van there for me the next day. Was supposed to have area managers call me back and get me a van and that never happened, not a single call from anyone!! Finally someone at Enterprise offered 2 vehicles at 50% off, Chevy Equinox and a pick up truck is all he said. When we got there he actually had a Grand Wagoneer and a Nissan Frontier truck for us, I asked about a Ram that was sitting there and he said another employee already rented it out. Luckily we had only 10 people going so we took the 2 vehicles. Apond returning them had the nerve to charge us a gas refueling even though we filled both vehicles up, cleaned them out and even power washed them before returning them. Never will I use Enterprise again!!

I called Enterprise auto company to rent a vehicle, gave my information to the clerk, clerk sent ma an email with the time I could pick up the car. Time was for 12:00 noon August 1 2026. I went to Enterprise in Cape Girardeau Missouri to pick up the car. When I got there and waited in line for about 45 minutes, the clerk, call me bup I told him what I needed, the clerk said he had no record of me and didn't have a certain car I was supposed to get. Very unfriendly, I will not do any business with enterprise. I will not recommend enterprise. Because I was bless to go to another business. I have a copy of the email sent to me to pick up the auto. Enterprise not good.

Look at the reviews numbers. That says it all. My rental was vandalized one night and even though I had bought the insurance they wiggled their way out of it and charged me repairs. I denied paying for that and I received notice for lack of payment over and over and over for years. This is a corrupt company and I HIGHLY recommend not renting from them.

I recently rented a vehicle from Enterprise for what should have been a simple 200-mile trip to Baltimore to watch an Orioles game. Instead, it turned into one of the worst rental experiences I’ve ever had. On Saturday, we left in a 2026 Chevy Equinox. About an hour into the drive, the vehicle displayed an ESC failure warning along with multiple caution lights. We lost traction control, AWD, and the vehicle went into limp mode, making acceleration extremely slow and creating a potentially unsafe situation on the highway. I immediately called Enterprise for assistance. I was instructed to drive to the Fredericksburg location, which closes at 2:00 PM on Saturdays, and was specifically told they would have a replacement vehicle waiting for us. Our GPS estimated our arrival at approximately 1:20 PM, so we made it in time.

Enterprise needs to change its document verification policy for customers using debit cards. Not everyone has a utility bill in their name, and requiring one creates an unnecessary barrier for many responsible renters. People may live with family, have utilities included in their rent, or have other legitimate living arrangements where they simply don't have a utility bill. The policy should be consistent across all Enterprise locations and allow alternative forms of proof of address, such as bank statements, lease agreements, government mail, or other official documents. Customers shouldn't be turned away simply because they don't fit one narrow requirement. Enterprise serves a diverse customer base, and its policies should reflect today's reality. It's time to update this outdated requirement and provide fair, reasonable options for debit card users.

Customer service was good, this Jetta we were put in has a humming to the car that was non stop though the speakers with radio on or off and went up and down.. we had to listen to this for 8 hrs of driving and we paid nearly 300.00 for this terrible car..pay that much for a car you should get a decent car to drive.. paid for full size and got stuck with a standard size piece of crap..

I had to the pleasure of being helped by Syd & Shanteeyah at the Newark Airport location. Both ladies were welcoming and a breathe of fresh air! Both knowledge and quickly answered questions! Definitely made me feel I made the right choice with going with Enterprise for my trip!

A car was rented to me through my insurance due to totaling my car via hitting a deer. Picked it up Friday, it sat until Monday when I was headed to work. Got in the car. Headed down the road, tires flat. No big deal, turned around and aired it up back at home, and was on my way. While on my drive, I called roadside assistance - fantastic support - they said, "No big deal, stop by an Enterprise location that’s on your way to work and they’ll switch it out for you, we already have a request in, they’ll have all the info they need." Fantastic! Arrived to Merriam location, they refused me, nothing available and no other solution to the problem. Great, so fill up my tire and I’ll figure it out myself. I left the Merriam location, called roadside assistance again on my way to work, roadside assistance called a tow truck to my location and advised me to keep the keys as this car was parked in a public hospital parking lot.

As a norm, we always get pretty good service from this Enterprise location: the rental agents are friendly, very thorough, and quick to get you on the road. The problem I've had these last couple times is the vehicle itself. Both times, the vehicle reeked of cigarette smoke (even though there are NO SMOKING stickers in every vehicle). As we were on a schedule, I didn't have time to wait for a different vehicle to come in, be cleaned, and complete the check-in process all over again. My wife (who has Asthma) and grandson both had issues with how bad the smell was and we had to keep opening the windows to alleviate the smell (summer in the Ozarks is hot!).

Pray you don't have any issues with them should you use their services. I would never recommend Enterprise, and am looking to cancel my loyalty account. I neglected to take a close up picture of the roof of a recent van rental (it was a tall vehicle), but the attendant that took the vehicle from me upon return got up on the top and took a picture of the roof and claimed that there was a dent and scratch that they had no record of in their system. So I was hit with a $4800 damage hold ($4,000 Euros, and they didn't just place a hold on my card, they charged me outright).

I went in to get a “we pick” once they gave me the car it was shaking so I turned around and suggested I use one of my upgrades. Keep in mind the car was already paid for. After calling customer service numerous times I still ended up with them keeping the keys to a paid for car refusing to give me the keys because they didn’t like that I was talking to customer service about the horrible service I received due to management not wanting to upgrade my car to the one I preferred after paying and being a platinum member. After I notice I want going to get anywhere with Kedar ** the assistant branch rental manager and Mykayle ** the rental management trainee I decided to call customer service again to see if I can transfer to another pick up.

I had a wonderful experience with Paige **. She’s a staff member at Enterprise rental car in Kalamazoo MI, at the Stadium Drive location. She is extremely nice. Ask for her!

On July 12, 2026, I rented a vehicle from Enterprise. This year alone, I have rented from your company 14 times, often for periods exceeding a week. For this particular rental, I clearly stated both in my reservation and at pick-up in Oklahoma City that I intended to return the vehicle in San Antonio, TX. Despite this, my card was charged $1,448.37 when I was quoted a price of less than $740.00.

Please stay clear of Enterprise, Alamo & Nation car rental. The desk clerk at Logan Airport in Boston completely took advantage of my wife and very sick daughter. After letting the clerk know how important it was to get our daughter back to Long Island he charged us 4 times the daily rate to book a car for 12 hours. Shame on them, find any other rent a car company.

In May, I rented a premium full-size pickup truck (2026 Dodge Ram) from the Plymouth Meeting branch for a month and had an excellent experience. Because of that, I chose Enterprise again when I needed another truck. I called ahead and was assured one was available, but when I arrived, no reservation had been made and there was no truck for me.

Recently rented a minivan for a family vacation, VA to SC. After getting the vehicle, packing it up, and being after hours for the location, realized the following:

Just wanted to say Myrtle Beach location has bs me twice. Told me that they would upgrade my plan, everything around it was clean, car out showed up at 8:30 am before my surgery and was acting like first time we talked about this. Now I just got it. Car wreck: it takes a lot for me to do all that for a sorry and acting like it's not a big deal. It might be to them, but needs better people to understand when people are going through it. I would not tell people to go there.

Even if you have confirmation they will cancel you and do not care, not want to hear your situation.

We received a $300 credit from Enterprise in Orlando. We tried to use it in Muscle Shoals, Al, we couldn't use it. Dealed with Enterprise online, on phone, etc. No one could understand English, so they messed up all info including my email address. Worked on this for a month, no results DO NOT USE this company, Darryl **

We reserved a 15-passenger van from this location (5718 S Lindbergh Blvd) a FULL MONTH in advance. When I arrived to pick it up, they had nothing. Not a van, not an alternative, not a plan. Apparently a "reservation" at Enterprise is just a suggestion they're free to ignore. A 15-passenger van isn't something you rent on a whim — it's for a group trip that takes weeks of planning and coordination. What made it worse was the staff. No apology. No urgency. No attempt to locate a van at another branch or make it right. Just unprofessional indifference, as if stranding a customer who planned a month ahead is business as usual here. Based on this experience, maybe it is. If you actually need a vehicle on a specific date — especially a large one — do not trust this location with your reservation. "We'll pick you up" means nothing when they won't even honor what you booked.

I talked to Enterprise 4 times about a rental car while my truck was being repaired. I was repeatedly told they where just around the corner from the repair shop and they would pick me up from the shop (they are 3 minutes away from the repair shop). I called at 3 pm and said I was on my way to the repair shop. I was told someone would meet me at the shop. 27 minutes later my ride showed up. The driver said he had just returned to the store when he was told to pick me up.