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Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

Michael of N Masaapequa, NY October 30, 2008

Michael of N Masaapequa NY (10/30/08)
I had brought my Girlfriend to JFK Airport after her visit to NY because I had just been released from the US Army. Our time together was ruined by what I can only describe as a racist employee named Bruce. He was the manager that I had tried to explain an issue to. He would not listen to what I was saying and would leave me at the counter mid sentence to help other passengers of his own race which was opposite of mine. I do not understand how that makes for great customer service. I was also called Retarded by a sky cap outside because he said I was lying about going to his counter. There were only two sky cap counters in use outside and it was not hard to remember this gentlemen. He basically did not do his job and then when confronted by another manager, he lied to her and deemed me a liar.

Because of this I was charged an additional 50.00 for the flight. I hold Delta totally responsible for the way these employees treated us. I have contacted Delta and they have said the investigation did not conclude that any wrong doing took place. How are investigations conducted if I was never interviewed or had the chance to file a formal complaint? I am seeking counsel from my lawyer to see if I can handle this matter through the legal system.

I had to pay a 50.00 fee and wait for 4 hours until the next flight left.

Linda Upchurch of Lamar, OK October 29, 2008

Linda of Lamar OK (10/29/08)
I called the International reservation phone line for Delta. My husband had been at the Dubai UAE Airport one and a half hours before his Delta flight to Atlanta. The people at the desk refused to process him for his flight. He states that they were too busy talking to each other to help him. He was coming home from Iraq to see a doctor for a urinary problem. They told him to come back in 2 hours. That would make it after midnight in Dubai. He waited. Slept a little.

Finally a man who we have his name and badge number showed up. He was rude to my husband who was upset about being made to miss a flight so he could get back to the states for his doctor appointment. The Delta employee told my husband that he would not help him because of his attitude. the Delta employee said that my husband would have to talk to his travel agent in the morning.

While my husband was waiting in line, his bladder let loose and blood ran down both his legs in the middle of the Dubai Airport. He was publicly humiliated! I called the Delta phone line and they said since there was no report in teh system about the incident, we would have to pay to get a ticket changed. Oh I see, because two employees didn't report themselves for not helping a customer we have to pay. Delta has not heard the last from us.

Jason of Detroit, MI October 11, 2008

Jason of Detroit MI (10/11/08)
I was given a companion pass to use within one year. I called to book this free flight and was told that I not only had to pay the taxes and fees for the additional ticket, but also had to pay 50 for booking the ticket over the phone. I asked if I could book it on-line and they stated no.

So, basically you are charged over 100 dollars for a free ticket. What a joke! Don't be fooled and sign up for this.

Jumana of Captiva, FL October 7, 2008

Jumana of Captiva FL (10/07/08)
i had three trips with delta so far and that was terrible , my last trip i had a call while i was on the way to the airport travelling to atlanta from RSW at 9:30 am catching a coonectin flight to newyork to amman-jordan i got a call from delta agent at 8:45am sayin that the flight has been delayed for some reason and i missed the whole connection , i had really a bad time

i had to wait 6 hrs in the airport for next fight , there were a flight that i can catch directly to newyork to catch the next flight to amman but it was with Jetblue , they didnt take the willing to help , they limited my choices of either cancell the whole trip or traveling through air france and yes i did , guess what i had a layover in cincinnati on the way back for 9 hrs with no hotel voucher and i had to book in a hotel on my account .

also in january i had also to fly from jordan to RSW and the flight in atlanta was cancelled and i had 17 hrs laying on the ground to catch up another flight! my bag from the recent trip which was Sep 26th.2008 was in very bad condition

Ahmed Allam of Alexandria, OTHER October 6, 2008

Ahmed of Alexandria OTHER (10/06/08)
While We 3 of us were checking in on Monday 6th of October 9 am , mr. Fady the agent informed us that the flght will be delayed and accordingly we will miss the conncetion to Tampa from NY , and we have a business meeting that we will miss accordingly on the other day in the morning and that is our problem and we should deal with it ,

not only this he was so so rude and didn't even smile in our faces and was so igorant and said that we should handle it ourselves in a rude way and he can't do anything to us and we will have to sleep over in NY on our costs and he also can't do anything about it and also that was in a strict way and not even a simple basic customer service basis And left us on the counter hanging on for almost 45 minutes without doing nothing and that we have to solve the problem of the delta flight delay!

Finally after we called for a manager to talk to from the airport side and not from his side as well, A nice lady her name is Madiha was so kind to us and bok a hotel and a flight on the other day , but still we will miss the business meeting Bottom line , i will never fly on [Delta] again , me and my colleagues and we will spread a negative word of mouth on this terrible service and human resources. i'm in the airport , i hope that the flight will not have a damage as i'm still waiting for over than two hours and still they are on the maintennance phase ,

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