Delta - Reservations & Changes in Itinerary

I booked a ticket to Los Angeles to visit a sick relative. I then had to cancel my plans as my relative was too sick to receive visitors. This was only a few hours later and it's now eight days since and I still haven't spoken to anyone directly about my cancellation. I have tried their website and phone numbers numerous times and fed in my flight details so many times I now know them by heart and all I can contact is an Indian call center which just tells me I have to wait till someone gets round to it. Unbelievable! My advice, don't use Delta.

In March 2012, I booked two round trip tickets from Florida to Italy for travel in September. The tickets were $1435 each (wow!). I was notified that the flight times had changed and on May 1, 2012, I checked online and found that the fare had dropped to $1119.90 each, a difference of close to $600 for the two tickets. I called Delta to see about canceling the first set of tickets - since they had made a time change in the flight - and rebook at the lower rate. I was told that with Delta the time change must be over 90 minutes, which mine was not, although I have made such a change with other airlines. Then I was told that if I wanted to cancel and rebook, I would have to pay about $350/ticket to rebook, which of course would not be cost effective in this instance. However, with other airlines I have been given a credit of the difference when ticket prices went down. Delta has done nothing but repeat "policy" without trying to help. Their "policy" is terrible and certainly not customer friendly. I'm sorry I ever booked with them.

I booked a flight through Priceline back in February. A week before my travel plans, I had to change my ticket due to a family member dying. I called Priceline to talk to them about the ticket and they said they couldn't change it. I called Delta and talked to several people. Instead of changing the dates, they offered to waive the fees and credit me with the amount I paid for the ticket ($277.60) in full towards a future ticket within one year. I based my travel plans on what the two ladies told me about receiving the amount in full.

Now, Delta is telling me that I can only book over the phone in order to get the full $277.60 and that they will charge me $50 due to the fact it was originally booked through Priceline. They said there is no way to override the charge, no matter what the circumstances. This is an obvious lie. Considering the circumstances, you'd think Delta would be more concerned about keeping a customer instead of losing one. I can tell you that I will book this ticket so I don't lose out on more money, but this will be my last flight with Delta. Absolute last! I've never complained about another airline. I've flown with them all and Delta is the only airline that I've ever had to issue complaints with; bad customer service in the airport, on the flights and now over the phone.

I am so upset at Delta Airlines so I am compelled to voice my displeasure. My wife and I traveled to Reno, Nevada on DL 1105, on March 23, 2012 with the ticket numbers for Stephen, ** and for Marjorie **. My wife called Delta Air reservations on January 28, 2012 and paid $1,184.42 with your American Express Gold card.

First, she was not aware we were eligible to redeem a companion ticket that we received with the Delta Air American Express Gold card. A day after the reservation was made; I called and talked to a reservation agent and a supervisor about this oversight. I was quickly informed that it is not possible to change one of the tickets to the $99.00 companion ticket. I worked for an airline and am aware this is possible. I felt that being a loyal customer to Delta Air and an American Express Gold card holder could have been some consideration. I was offended, to be lied to and hurt that a loyal customer was just a number.

Second, my wife called reservations. One person talking one time to one reservation agent and we were charged $25.00 per person (another $50.00). Now, this is getting ridiculous. Don't forget the wear and tear on the mat in front of the ticking area. So far, the people I have told of this are unaware and gasp in disbelieve. After hearing lies and extra charges, I canceled your American Express Gold card. Why should I support someone who does not support my wife and me?

Third, after paying $1,184.42 for airfare, we were charged $25.00 for a checked bag. My wife was told because I canceled your card on March 11. I have always heard if you use the card, the first bag is free, one final kick on the head.

I know we are only two people and it will not hurt you like you have us, but I will do all that is possible not to support you. I also will tell everyone of my sad and somewhat comical experience with Delta Air. We are very sad that we had this experience because we always fly Delta, both for personal and business. Not so sure now.

We made a reservation for a flight from New Orleans to Bentonville, Arkansas, leaving on 4.7 and returning on 4.10. Only, the clerk apparently made the reservation for a departure of 3.31 by mistake. The confirmation never appeared in my emails on my Blackberry, and I had no reason to know a mistake had been made. The ticket agent told me I had to pay an additional $300+ for my wife's ticket. I am using frequent flier miles for my ticket. At that rate, her fare to Bentonville would be over $700 - an absurd amount to pay and caused by a mistake made by Delta, not us.

We are retired, and I am disabled with multiple sclerosis. This is an extreme hardship, and the supervisor we spoke with offered no help. I have been a customer and frequent flier with Delta for over 40 years. My wife is a flying colonel. This is a very disappointing reminder that Delta service is not what it used to be. We cannot make the flight at this cost. I was to have recorded an audio tape for a sculpture at the Crystal Bridges Museum. Now I cannot. I hope this matter can be rectified, so we can keep our travel plans and not have to take further action.

My original plan was for my family of four to fly into Atlanta and then on to Seattle from a spring break vacation in St. Thomas. My daughter was accepted to a number of colleges in the south, so I wanted to change my flights for my 18-year-old and my self to visit the colleges (change the Atlanta to Seattle flight to a Winston-Salem to Seattle flight). From a $520 ticket, I was told it would cost me an additional $780 each ($1,560) to change my flights to spend an extra day in Atlanta and fly out of Winston-Salem. I asked if I could just get off in Atlanta and was told my luggage would go on to Seattle.

I asked for a supervisor, and I was given the same information. A one-way ticket from Winston-Salem to Seattle was $214 each (which I have now purchased), so I told the agent that for the $1,100 savings, I would just get off in Atlanta and pay for a new wardrobe for my daughter and I. This type of payment structure seems unreasonable. If you have any issues with me changing my tickets, please let me know so I can contact my attorney for further guidance.

I booked and purchased a round trip ticket from Anchorage to Cedar Rapids on April 12-29, 2012. Because they are long flights between Anchorage and Minneapolis, I want a bulkhead seat near the front of economy class. For my "to" trip, I had to take seat 32A; I had to take 28A for the "return" trip. Not a bad seat. All of a sudden I get a notice that my itinerary has changed. The itinerary didn't change - Delta took it upon themselves to change my seat to 31A for my return trip. No explanation. They just moved my seat assignment.

Someone working for Delta made the change. Delta hires dishonest and unscrupulous employees! I have flown this round trip schedule for 20-plus years with Northwest Airlines and was always treated with respect and honesty. Not the type of business, though, since they were bought by Delta. I will say it again: Delta hires and retains dishonest and unscrupulous employees. They really need to clean up their shop. Also, after two years, I am still waiting for them to reimburse me for late luggage. They state it right in their complaints section that reimbursements will be made for luggage 12 hours late: my luggage finally arrived to me 22 hours late!

Delta Airlines changed fare in the middle of my reservation. I was on step four of a five step process to purchase a ticket that was listed as $513. When I entered my credit card information and hit enter, the pop-up window told me that the fare went up to $568.00. I spent 10 minutes on the phone with two agents who both explained to me that there was nothing they could do. This is bait and switch and is illegal. How is Delta getting away with it? I want my money back but of course, there's no getting it.

March 12, 2012, my husband and I booked our travel for July 6, 2012 on flight #2906 where the time of the flight departure was 10:45 am and arriving in LGA at 11:55 am. We are traveling to NY City for our anniversary and have plans that will begin at 5 pm. Today, I received an email that our reservation has been moved to flight #3027, which departs ROC at 2 pm and arrives in LGA at 3:03 pm, effectively canceling our plans for Friday evening. Because of this change, I attempted to cancel this Delta arrangement and request a refund so that I could book a USAir flight that accommodates our schedule. It was explained to me that credit would be given, but we would be charged a $150 change fee, plus the price of the new fare! Delta at its discretion moved our reservation with no recourse for the customer to decline the change without additional costs when the change is unacceptable.

I bought an airline ticket for a friend and since I was not 100% sure that the trip would happen, I purchased travel insurance as well. Naturally, I entered her name on the ticket but I paid for it. Later, I had to cancel but did so about a month prior to the travel date. I now tried to get a refund or at least a travel voucher, but the airline tells me that the ticket and the money is now my friends' even though I paid for it. Delta will not refund nor will the travel insurance. I lost almost $500 to the fine lines in the lawyered up travel insurance and I will never use Delta as long as I live. I did everything by the book and even so, I will never see my money again.

We purchased one ticket and used SkyMiles for the second ticket. We purchased the tickets in January for a May 2nd, 2012 roundtrip from NY to LA. The dates had to be changed and I understand that is not the airline's problem. We needed to change the date to May 22nd and knew there would be a charge involved. We did so 3 weeks after purchasing the original tickets. However, we where flabbergasted when they quoted us $150.00 change fee each for both the award ticket and purchased ticket on a flight that was to take place 3 months out. When I contacted Delta they told me they were sorry, but this was an industry standard.

I needed tech support to make reservations using my skymiles. She was very impatient with me and very unprofessional by yelling at me and huffing and puffing on the phone, because I was not fast enough for her. I explained to her that I was not that familiar with the process and she started speaking to me as if I were a child. I asked her to be patient with me repeatedly. So, she slowed down to a snail's pace to walk me step by step. I still have not been able to complete this reservation and I am sorry I chose this Delta skymiles card, especially if this is the service the company has to deliver. I have been in management in the health care field and this representative would surely not be employed if she spoke with anyone in that tone.

In Sept I purchased 6 round trip tickets on Delta airlines for a flight in Dec on the 9th from Anchorage to Denver at 6 am. I reserved all the seats together thinking if I do this early enough, we will be able to sit together since there will be 4 children ages 7, 4, 2 and 6 months. Today my daughter checked in and printed the boarding passes out and found out she ( my 27 year old daughter ) was sitting by herself in 23A, her 7 year old son was sitting by himself in 22F, the 4 and 2 year old boys were sitting together in an aisle a few rows away in 29E and F . My wife, their grandmother was in the plane by herself in 37D. I called reservation and they told me sorry there was nothing they can do to help.

I had called Delta on Dec. 1st and complained about the seating situation that was sent to me then, where they were split up and the agents then changed the seating around so that the 2 boys were with their mom and 2 were with Grandma. One week later, and they get moved around and it's worse. I talked to a supervisor who said sorry when we purchase tickets on the flight we aren't guaranteed seating together to do flight changes. He said sorry the kids have to sit by themselves and there is nothing he can do about it. How does this make parents feel? Who are these kids sitting by? I'm not saying everyone in this world is depraved or a maniac but I do not know the people they are sitting by. Am I wrong for being highly upset over this situation? I am sure there would be a lot of other grandparents and parents out there that would be just as upset as I am.

On 29 November 11, I had a reserved flight for two on Delta Flight 5466 departing Mobile, AL at 4:45 p.m. I got to the airport at 4:15 p.m. and I had my tickets in hand at 4:20, there was no one in line because this airport is rarely crowded. I was told by the reservation agent that there were no seats on this flight because my seats were given to standbys. She also stated that I could not get on the plane anyway because the computer was down and it was too late. She proceeded to give me tickets for the next day where I had a flight out at 6:00 a.m.

I got there early and I noticed that at 5:40-5:55, people were still boarding and were entering the gate to board, way past the boarding time of 5:20. I missed work and my son missed a day of school because they gave my seats away and would not let me board the plane. On previous flights from the same airport, I have gotten to the airport within 15 minutes of a a flight and they hurried and rushed me so I could make the flight, but not this time. Why? Because they gave my seats to other individuals. I would like to be compensated or given two plane tickets for a future trip. Thank you and God bless.

I was making a reservation for 6 people to travel from Atlanta to Detroit. The fare was $188 plus tax. I had done all the entries except I had not pushed the button to purchase. The phone rang in my house. I picked up the phone, spoke for 5 minutes and then when I returned to my reservation, I had been kicked out. I went back into the website and the fare had risen to $308 plus tax per person.

Our luggage was lost, notice filed at baggage service in Shreveport. File Number SHVEV32473. Wed were told we would have our luggage on Saturday evenning, they were enruote to Shreveport. Now we are told one is lost and the other is still enroute to Shreveport. I guess my question on this is when will we get our luggage and do we get a a refund as we had to pay for this luggage not to be on time or delivered.

Bad flying experience both ways. On the way to Cannada, out connection in Memphis broke down, no complaint about this as this could not be helped but we were first told it would be a 15 minute delay, then a 30 minute delay, I then found out the flight was caneled, no announcement was made as to this. After a very rude conversatiion with a ticket person, we were transferred to Air Cannada and the night mare continued. My complaint with Delta here is that we were held at a customer service counter as Delta had not allowed enough time to go thru costoms and connect with the flight.

I have not flown for some time and always flew Delta. Driving is sounding better and better.

My mother is disabled and lives on a fixed income. She was going to fly Delta Airlines to visit my mother-in-law, who recently lost her husband, my father-in-law. After the ticket was purchased, she broke her foot and was unable to travel. My husband called and was told that if we provided the doctor, phone number, medical issues etc., and it was verified, she had a year to travel. We complied with all of that. We called today to rebook now that she is mobile. We were told that because it was a year after the ticket was booked, not scheduled for, they were unable to rebook. This was not disclosed at any time previously when we were dealing with doctors etc. until today. My husband called "Customer Service". Katie stated, "Sorry, we had all of the disclosures when it was booked." And she stated she could not help us. So now, she's out $1053 on a fixed income, where she was going to help someone who lost a spouse, because she became physically unable to travel. Delta Airlines has her $1053 and couldn't help her.

In January, 2011, I purchased two round-trip tickets from the USA to a European country. In June 2011 (three days before our flight), as I called to confirm our tickets and seat assignments, I learned of the "New Economy Comfort" seats from the automated voice recording on the 1-800 phone number.

I called a Delta agent to upgrade our seats to Economy Comfort seating. The agent was very friendly and changed tickets for my daughter and me.

To my horror, when I returned two weeks later, I find that I was charged full fare for the "upgrade" and would not receive reimbursement for the original coach seats purchased in January.

My payments look like this:

January-- $1,536.80 x 2 tickets = Total $3,073.60

June-- $2,615,70 x 2 tickets = Total $5,231.40

Total payment to Delta was $8,305.00. This is completely UNACCEPTABLE! I merely wanted to upgrade my seats to Economy Comfort. The agent I spoke with while upgrading explained that flights needed to be re-routed so that the upgrade could take place. It was NEVER clearly explained that I would have to pay such an extreme increase to do this upgrade.

I was under the impression that I would be reimbursed for the $3,073.60 originally paid. I would have never agreed to that cost if I had a clear understanding of what the June agent was doing to our tickets.

This is an unfair, unexpected, and unprofessional fee to charge me for simply taking advantage of Delta's "new" Economy Comfort seats.

I am in the process of fighting Delta and seem to be losing. I am not a frequent flyer, and I feel that they took advantage of that fact.

They STOLE over $5,000 from me! Our original seats on all flights were filled, so I know that they didn't lose money from our upgrade change.

I AM SO ANGRY!

In January of 2011, I purchased 6 Delta Airline tickets for Daytona Beach leaving on July 31st and returning on August 5th. My son-in-law, one of the ticket holders, got a new job and being there less than a year would not have vacation time.

I contacted Delta Customer Care by letter and explained the situation along with a letter from the employer stating that my son-in-law did not have vacation time. I asked if his ticket could be transferred to my name so it could be used at a later date. Customer care wrote back and said that since I purchased a "discounted ticket," it was non-transferable but if my son-in-law did not use it, this ticket would be good until January of 2012. I wrote and said that my son-in-law still would not have vacation time and financially he would not be able to use his ticket. I again requested they transfer this ticket to my name. They responded that since I did not purchase the insurance, they would not transfer the ticket.

I corresponded with them many times stating that I did not purchase the tickets due to price but due to the schedule. We will be travelling with 6 children and we did not want to miss our connecting flight to Daytona Beach. I asked to let me purchase the insurance now and then transfer again but their reply was no. My flight number is ** and the person that is not going is Adam ** I am not asking for a refund and I even offered to pay a transfer fee but they said it is policy not to transfer. I asked at what price a ticket would be available to transfer and the answer from them was, "We are through corresponding with you. Have a good day."

I have a difficult time understanding why a transfer could not be done. I started this process in the beginning of July, hoping things could get changed before the time of departure but that is not going to happen.

I was a Delta Silver and Sky Club member with 135,000 miles in the bank from several years of traveling. I just recently got "baited and switched" on a ticket and as of today, not resolved nor does it seem that it will be. It has been clear to me that Delta CS has been going downhill over the last several years and they are a far cry from where they were when I joined. The flight staff is still first rate though.

My issue could/should have been corrected immediately, but I don't think that their CS has the latitude to do what they should be able (used to be able) to do. Delta used to be the best of the elite programs, hands down! Now, Continental One-Pass, blows medallion away, especially at the first level. For example, flights to Hawaii from LAX are complementary elite upgradable on Continental and first level One-Pass is able to use the priority security lines. I was okay waiting for Delta to catch up, but that changed today.

After being mired in the swamp, Delta calls customer service these days. Needless to say, when the company refuses to pay attention to their customers, you find another company. I am now building my elite status with Continental after this last flight on Delta. What's sad is that I really talked the Delta program up. My issue is that a friend in a different country bought me a ticket to come visit as a present. Their country has some pretty bizarre currency controls, so they declined her payment. This puts the ticket on hold for 3 days until it can be fixed.

Within the 3 days, she fixed the issue and the Delta rep there swapped my 'Q' fare HNL-LAX and LAX-HNL legs for 'U' fare. Let me explain what this means for a Delta frequent flyer. It means that since Delta doesn't include Hawaii in the comp upgrade program, I can not even use miles now to upgrade that leg. As you will see in the first response from Delta, it was because the person handling the reservations wanted to save my friend $124. I'm okay with everything so far. I figured I'd check out why the bait and switch and at worst, they'd say, "Oh, sorry, we were trying to help, would you like to pay the $124 to restore your ticket to its original state?".

All I got was pretty much, "This is what it is and why. You need to call these numbers and pay for a re-issue." I did and was told that it would cost me an additional $1000. I was like, "Seriously?". Why don't you make sure your agents understand your mileage programs before recommending a change to someone's ticket? My friend flies American and I've been trying to get her to move to Delta for the past year. Not anymore.

Holy **! I've wasted at least $400 of my time and at least the same of their time, when all that needed to happen was, "Geez, we're really sorry sir, if we could restore your original reservation for the [$124, $124 worth of miles, whatever], would that solve the issue for you?". Five minutes and done. All happy. Win-win. It's hard to believe a company that size just can't get CS right. I will post anything else that arises. If no follow-up, there was no additional response.

I planned a trip to the Philippines. The booking was made online about four months before my planned vacation. On June 25, I was scheduled to fly out of Columbia, SC on Delta Airlines. I arrived at the airport to discover that my flight was cancelled due to a missing pilot. They gave me two choices, one choice was to fly to my first stop, Detroit, stay overnight and get on the flight to the Philippines the next day. That would make me an entire day late and the customer service people informed me that the cost of a hotel and food would be my responsibility and not the airline's. My other choice was to fly out of Columbia on June 26 and catch the same flight to the Philippines that I would have caught if I stayed in Detroit. I decided I did not have the extra money for a hotel in Detroit so I returned to my home.

I'm writing this complaint from home since again, I did not have the extra money for a hotel in Detroit. It was not until I called the Delta customer service line, instead of talking to the Delta customer service people at the airport, that I discovered that Delta was supposed to pay for the hotel and my food in Detroit. When Delta finished with me, it seemed like I was at the mercy of a company that does not care and is not being regulated close enough.

I really hate to waste my time sitting in a computer complaining about anyone when I have million things to do, but Delta got me to this point. My poor husband spent two days in a foreign airport due to delay in his flights and consequently, he also lost his flight connection here in USA. Then, he needed another ticket to get home and I booked a ticket online with Delta. I paid with my Paypal account and Delta e-mailed me the itinerary and confirmation. Too good to be true! When my husband went to check in, they asked him for the credit card that was used to purchase the ticket. Of course, he could not have that card! When he called me frantic and afraid to loose another flight, I explained him that I used Paypal and the payment was processed already and they did not even need a credit card. Everybody here knows the purpose of Paypal, right?

Anyway, within a few minutes of boarding, when my husband called me again, I told him to pay with his credit card and cancel the other transaction. He was able to do that and also to pay an extra fee of $ 35.00 just to use the counter! When a few days after that, I was checking my bank account, I found out that Delta had both transactions processed. I called them and they told me that they will refund one of those transactions. At the time of this writing, I have not yet received any refund. I have called several times and I have been in hold for more than 20 minutes with the connection lost or a message says: we are experiencing a high volume of calls, please call later. When I finally was able to talk to a representative, she said that the refund will take a cycle and a half. Meaning, it will take a month and a half to get my money back. Lucky me! I will believe it when I see my money in my account again.

Upon making plans to fly to North Carolina in October, I made my initial reservation for only me through Priceline.com with no problems. A couple days later, we decided to add a ticket for our youngest to travel with me. I called Delta, and was told I could purchase it through their website. I proceeded to attempt to make her reservation. Delta's website would not accept my Visa check card number. I was given a message stating that this card number could not be accepted, and to try another card. I do not have any other cards, so I called Delta.

I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather.

I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again, I explained the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. Although frustrated, I proceeded to do so. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for the last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.

Finally, 5 hours after starting this process, I had confirmation of a ticket purchased for my daughter. The following day, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account-4 separate transactions from each time the attempt was made to enter my card #. I immediately called Delta Airlines corporate office. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account-for rent and for bills-that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again, and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces. I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls. I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

Now, the funds were automatically released back to my account on 9/10 after time expired, not because Delta sent a fax.

I like to bring to your attention the following trouble Delta caused me after I bought a ticket from Orbitz on May 31, 2010. It has Delta airlines locator 3BTTV8 to go to India. Due to heavy rains in Columbus, Ohio, flight #6040 to New York was cancelled. I was not acknowledged neither by phone nor by e mail of the cancellation. So in the last minute, Delta cancelled my Air India ticket and sent me to India on flight number Dl1695,Dl08,EK 524.

I was supposed to return to U.S.A on 9 September 2010. Accordingly, I went to Hyderabad airport and I was denied by Air India to get my boarding pass stating that my Air India ticket was cancelled by Delta Airlines which was not my mistake which you know well. Finally my husband has to be reissued a ticket by paying extra money at $287, charging on my visa credit card. I spent thousands of rupees going and coming back from airport to home. I have to spent more money staying in a motel those extra four days.

I am a loyal Delta Skymiles Card member. My card is **. How can you justify my case? I will appreciate if you do something by reimbursing my extra money. If you need proof, I have everything with me

My daughter had a paid reservation on Delta for Miami, FL on July 30. We arrived at the airport an hour before departure as was suggested. We were in a long line and later found out a plane did not arrive the night before, so they had given our seats away and we would have to get another flight out and pay an extra $50 each. I am still upset about paying the extra money because giving our seats up were not our fault. We did not have the extra $100 to pay. It presented a very bad hardship on me especially since I'm a senior citizen and on a fixed income.

My 17-year old son came home via Delta Airlines for Christmas and had a Type one onset diabetes. He missed a semester and so I kept him here for the summer. Delta Airlines won't allow him to fly back on the same ticket price because according to them, my son shouldn't have stayed so long and that it could have been regulated much quicker than the length of time that he has spent with me. Thus, they want $300 more for the ticket. I will never use them again as long as I live.

I had confirmed reservations for an international flight on Delta to Toronto via New York JFK on 10th February 2010. At 9pm on February 9th 2010, I received an automated telephone call from Delta that my flight next morning was canceled. I immediately checked Deltas website which confirmed that my flight was canceled. No reason was given for the cancellation either in Deltas telephone call or on its website. I sought to contact the Deltas 24 hour telephone line but was unable to get an answer except for a recording saying that all agents were busy.

At 1am on February 10th 2010, I purchased a new ticket on another airline at a cost of US$737 directly to Toronto which was more than three times the cost of my original Delta flight of $211 which was booked months earlier. Apparently there was a problem in New York but flights not connecting in New York were not affected. At about 2am on February 10th 2010, I emailed Delta to say that I had booked on another airline. Delta emailed back to say that they could not deal with my email for another 2 to 3 days.

I proceeded to file a claim in court. Delta filed a defense referring to its terms and conditions available on its website to the effect that in the event of a cancellation the passengers remedy is for a refund of his fare. I replied to state that those terms and conditions were not brought to my attention when I booked the ticket. Deltas defense filed in court had appended to it the said terms and conditions which were about 80 pages long. Delta retained a firm or prominent attorneys to defend the case.

There followed considerable correspondence between me and Deltas attorneys about the legal aspects of my claim and Delta's defense. When the case was called in Court I appeared in person and Delta was represented by two attorneys and Delta conceded and agreed to reimburse the $737 ticket, court costs and the cost of telephone calls I had made to relatives in Toronto on the night of February 9th 2010 and the Court entered judgment against Delta by consent.

I kept my word that I would continue to fly Delta. A few days after I filed this case but before it came on for hearing, I needed to travel from Buffalo to JFK and I made that booking on Delta flight 6606 although Jetblue was also available for the same fare. So for those who say don't fly Delta, you are wrong. Patronize them so they have money to compensate you. Keep on flying Delta to keep up the competition to keep fares low but be sure to demand justice from them. In my case, they refused to pay but they ended up in court paying my full claim, court costs and their own attorneys. My cost was a minimal filing fee which Delta repaid as part of the judgment.

My ex and I purchased tickets for a trip in 2009. Before travel, we had to cancel our trip. Delta held the credit in the amount of $491.40 for my ticket as a "voucher". They set an expiration date on the voucher, now expired. In other words, I paid $491.40 in real money and they just get to keep it and I get nothing. In the state I live in, WA, it's against state law to issue "gift certificates" with expiry dates. This is because "gift certificates" are paid by the customer with real dollars, unlike coupons. If a company shuts down or wants to discharge the obligation, they are required to give the money to the state's "Unclaimed Property" fund where the owner (or heirs) may find it some time later. I don't understand why airlines get to operate above the state law (obvious puns excluded).

On the July 7th, I purchased two round-trip tickets. One was for the 30th through the August 1st and the other was for the 5th of August through the 13th. The Aug. 5th reservations were to meet my fiance to get married and both would be flying back home on the 13th. However, instead of leaving on the 5th, which was a Thursday, Delta's website had me listed as leaving on July 29th, also on a Thursday. Not only did the website make a mistake but it failed to warn me of the obvious problem that I had to outgoing flights less than 24 hours apart, out of the same airport, and a scheduled return that made it impossible to make both. As for the confirmation email, it went straight to the junk mail box.

Three days before my flight, I logged in to Delta's site using my flyer's number and discovered the error. I called Delta's ticket refund department to try and get the issue fixed. The lady on the phone told me that she could change the reservation but it would cost $150, which I was thinking was still better than buying a one way flight for the 5th, so I agreed to the terms. However, she then went to look up the new flight and came back to say that it would cost $740 to make the change to Aug. 5th so late (the call was made more than a week before the scheduled flight). Of course I refused the offer and politely hanged up.

I went back to my computer and checked the website to figure out what to do next when I discovered that the representative had deleted my reservation without any refund or and re-booking. Not only the July 29th flight I was trying to change, but also the Aug. 13th flight that I wanted to keep. I called Delta again and received a different representative. When I asked for my Aug. 13th flight back, she refused explaining that it was tied to the July 29th flight and that I would have to pay to rebook the flight. So I asked her to just return it to the way it was and I will buy a one way ticket for the 5th but she would not give me my ticket back. Instead, she forced me to pay another $67.70 to reserve the same flight and seat back with my wife. I was then left to find an affordable flight for the 5th on my own.

Their website messed up my reservations. Then, they deleted the reservation without telling me the total cost to rebook the same flight. If I had known the actual costs, it would have been clear that the best approach was to keep the existing reservation and purchase a separate ticket with another airline. Instead, I was forced into a situation where I had to pay more money without resolving the original issue. Bottom line; I was robbed of $67.70 for calling Delta about my reservation.

Below is the short (yes short) version of events over the past 32 days.

I sent an email in regards to this issue on the 8th of July. I got no response. This is part of the problem. Please pull this email and read it before this one. The short story is, on June 18/19th, I purchased a ticket for a friend where I knew there was a chance the VISA could be denied. I asked about the refund policy they said $250 charge, and 7-10 days to have my money back. The following Monday, 2 days later, at around 1am the visa was denied and I called to return the ticket.

I asked again, how long till I get the money in my account, they said 7-10 days. A week and a half later, I called because no money in my account, talked to several different people, got some very unprofessional answers. Each one different from another 7-10 days, to 2-3 months. But no one had any idea what was actually happening with this refund. I called again and again every couple days. Eventually we go to, "it was processed on the 8th, it will be 7-10 days for your bank to process it. "I swear you must have 7-10 days ingrained in everyone, because that's what everyone says, even though it means nothing. So I waited a couple days after it was processed and called my bank, no record of this.

I called back delta, several times over several days, got bounced back and forth between customer care and refunds, no one wanted to deal with it, but I stated my case very clearly that something is wrong. The bank has no record of this transaction. Even though everyone assured me, without looking into anything, that it was going though fine, and it would be 7-10 days. I spent 10s of hours over dozens of phone calls over the past few weeks stating this isn't right, just look into it, and all I get is call your bank, everything is fine.

Now is the deadline, today is 10 days from July 8th and I called again, and initially got the same run around, but eventually, after jumping though some hoops, something must have sunk in, because she said "I'm showing this refunded to account **". This wasn't what it was purchased under! This card had been closed for some time. I have the receipt right in front of me, it was refunded long ago to a closed account. If anyone would have take 2 minutes to listen to me! So she put me on hold, talked to her auditor, came back and said, 'someone will call you back'. 'when? I asked... 'I don't know' she replied.... my guess is 7-10 days.

So I called back customer care and ask to speak to a supervisor, she asked me about it, never getting me a supervisor. I go though the entire story again, and she said I need to talk to a supervisor at refunds. Having been though this several times, I knew they were going to tell me there was no supervisor at refunds and tell me to call customer care. Very clever scheme you have going on here, this way, no one ever has to deal with any customers. So I told her there was no one there that could help, that would help, so I needed a supervisor above it all. She said ill get a supervisor on the line with us at refunds. So someone from refunds answers, and the original girl was gone. I asked, as instructed, to speak with a supervisor, she said we had no supervisor in refunds (I'm still not sure how that works) but I've heard this before. I told her my story all over again for the umpteenth time, and she said she would have someone call me back...

I've been calling you guys to the mat for the last few weeks that something is wrong please look into it. No one, not a single person would look into it! Just got broken promises, lies and transfers. One big lie I heard over and over was 7-10 days. I was even told by one customer service rep I would get 5k miles for the trouble. I told her I appreciate it but i just want my refund taken care of. Never go the miles. I don't care about the miles, but it's yet another commitment broken.

Bottom line is, I've jumped though all your hoops, and you gave me many. I've waited out your fictitious 7-10 days 3 times over. I can't afford to have this $1400 out there in limbo any longer. I can't afford, now that you have acknowledged your mistake, to start the process over again and wait another 3 times 7-10 days. This is business insanity, no one knows who handles what, no one is willing to listen to a customer, just listen and try to solve their problem, they just read the little book in front of them. This isn't one person, as I have talked to dozens, this is the whole system! My requests have never been unrealistic. I just wanted them to look into something that seemed odd, that didn't add up. It didn't happen.

So here we are, I have lots of promises of people that will call me back. I am a betting man, and I will bet and give odds that I will never receive a call from one of these people. I need this money, and everything up to this point as been your mistake. Please arrange for a check to be overnighted, or some sort of expedited transfer to my account. This was on a check card, this was from my bank account, not a credit card. This is tying up money for mortgage and groceries.

Not to mention I have to leave the country again (a $2000 ticket on your airline) very soon!! I'd refund the ticket and drop my gold status for a competitor, but I don't think I would ever see a time of my $2000. So I'm stuck. As I didn't see any response from my last message sent, yet another lack of customer service. I'll be sending this message daily until I see some kind of response. I expect a big turnaround and a very good response for me to keep doing business after this disastrous lack of customer service.

Me and my wife bought a vacation package together and somehow, our seats were in different row. We asked to change online but it didn't let me. I went to the CSS in front of the door and she couldn't change it. We were on our first vacation after marriage and we had to travel separately. They charged 25 dollars for a bag and they won't let us fly together. It's ridiculous.

I bought a round trip from Lousiana to Honduras at $616.00, traveling on June 3 and returning June 28, but I had to stay a week longer. I called the 1800 number so I could change my itinerary, and to my surprise, they were charging me $800.00 just to do the change (more than the round trip). So, I went ahead and called another airline and scheduled my trip back with them for half the price, $400, that Delta was charging me for the change. This is ridiculous!

Delta made a mistake in my reservation and then charged me to correct it. Delta then told me there was no one who could accept responsibility for the mistake and waive the fees. Don't trust anything Delta tells you. Re-check reservations daily. Never accept vouchers. Never believe anything they tell you.

Upon arrival at the airport in Detroit, MI, on June 6th with a confirmed ticket, we were notified that our Delta Flight No.DL1952 was cancelled owing to inclement weather. However, we had a connecting flight to catch at New York through Jet Airways to fly to India the very same day. We asked the travel agent to put us on another flight through Delta to reach us to New York in order to catch the Jet flight but she refused saying there were no flights available through Delta. She gave us a re-booking for the next day, Monday June 7th. She did not inform us to reschedule our booking through Jet Airways but told us we had a confirmed flight for the next day.

We came to the airport on Monday, June 7th, but were surprised to note that we had no confirmation for any Delta flight that day either, but our confirmation was for Tuesday the 8th, although we had a confirmed ticket from the travel agent of Delta to fly on the 7th. Again, we had to go through the process of ratifying our flight through Delta for the 7th, which process took two hours. However, the travel agent said we had to get off at Brussels and not at India. We were never informed that our ticket through Jet Airways was not cancelled for the 6th, nor were we told to cancel it ourselves.

I called Delta and the supervisor who answered coolly tells me that it was not Delta's responsibility to re-route my ticket, while it actually is the onus of Delta to do so. Also, she tells me we were scheduled to fly through Atlanta, which was never ever a part of our itinerary. She coolly tells me she will be happy to give me the number of their legal department in case I want to file a claim. She was never sorry for what had happened. Delta messed my international journey completely and I was left stranded at the airport with my two kids.

Unexpected charges, when you make a reservation for a child (in my case a 14 year old) you have a link, titled "Infant and Child" is clicking on this, you're taken to another page, here there is a list of choices that may relate to your child's travel needs. Clicking on the one for my 14 year old, you're taken to another page, at the very bottom, is $100 for unaccompanied travel. I didn't see this charge. This added cost was not added to my ticket for an underage single ticket holder.

I've used SouthWest and Jet Blue and they don't charge for unattended traveling teenagers and they're added charges are up front. Why does Delta bury the added charge at the bottom of the third page? Then hit my teen with the charge at his check in instead of charging me when I purchase the ticket? I complained to Delta, the rep was rude and in brief said tough luck. Delta needs to put the charges upfront.

I bought a trip to New York (hotel and airfare) on Travelocity for my ex-husband, John. It was a surprise birthday present. We share custody of our adult son, who is severely disabled with autism. I have been ill for the past year, and it was my way of thanking him, for doing more than his share, of caring for our son. John has never been to New York, and it's on his "bucket list" of things to do (he's 64). He didn't want my gift. Just a few hours after making the reservation, I called Travelocity, and tried to cancel. They cancelled the hotel, but said that the airline ticket on Delta was nonrefundable. I have emailed Delta several times in the past month, and they are unwilling to refund the ticket. I feel that this is a harsh punishment for my attempt to make life a little brighter for someone with a difficult life. The ticket cost $229. I am unable to work because of my son, and live on a fixed income (I am 62). That's a lot of money to me.

I chose to book on Delta due to the emergency need to attend my sister's funeral and be there for our family. When I looked at reservations on line, the cost was about $380 per person, Round Trip from Charlotte to Albuquerque. I saw that Bereavement discounts were available, and so I called and gave the information needed about my sister, and made reservations for myself and my daughter. I just got my Discover bill and realize that I was billed $608.20 (2) times, an additional fee of $20 (2) times, that was never disclosed to me. I am very hurt by the additional charges, and have called my Discover Card Customer Service to dispute the double billing. I would appreciate your prompt response to this matter.

Why in the world would I have accepted a reduced fare of $608 each, when I could have made the online reservation for about half of that. In addition, this reservation required that I make a Saturday night stay over, fly out at 6am and we agreed as we knew that the trip was going to be costing us a lot of money in addition to the airfare, for funeral expenses. We flew from Charlotte on May 2nd to Albuquerque NM and returned May 9th. Our confirmation number was EK9SCS. We have never flown Delta before, we normally fly United, so this is my fault for choosing Delta. I am very upset and will not pay for the $20 each and will not pay for the additional $608.20, and we will not fly Delta ever again. I am on a very limited income, but at any income, I would not be satisfied with being charged double, on a discounted or seemingly discounted fare.

My husband and I had made reservations to Nashville, TN. We were to leave Bradley on May 6th, 2010 and return on May 11 to Hartford. As Nashville had up to 20 inches of rain, we were unable to travel and TN was flooded. We then called the ticket agent at Delta to reschedule our flight. I was told that Delta would charge us $100.00 for that change. The damage was due to the weather and the flooding, but still, we were penalized for an act of nature that we had no control of. This is not fair.

(not double checking to make sure my credit card was not charged, my mistake).

Three weeks later, I received my credit card statement and found out it was billed to my card. I called and complained, talking to 3 different agents. I told them the agent walked me through the process. I already know whom to book with a credit card online, but the voucher was different. It is funny they could find out that my voucher numbers weren't entered. I know I entered them, but they had no record that I had talked to the 3 agents who walked me through the process. All they could say was "I'm sorry. There is nothing we can do." I am too, but it cost me when I'm sorry. With a corp. as large as Delta, there is always something they can do!

I booked my ticket to go to my brother-in-law's funeral on 4/23/2010. When I arrived they were having a hard time finding my ticket. When they finally found my reservation they sent me to the wrong gate. I missed the flight and they told me that I have to buy a new ticket. I paid $250 for my ticket. I am so angry that I could not be there to support my wife in her grief.

I purchased a ticket from Delta Airlines from San Antonio Texas to Anchorage Alaska last 7/3/09, however, had to make an emergency return. Delta did not have available seats but offered to bank my ticket for future use. I flew back with another airlines. When I tried to retrieve my ticket later, I was told that the ticket had no value, even though it was banked and their records indicated it's cost had been $371.00. They would not apply any of the ticket to another purchase and the consumer service desk refused to speak with me regarding the change of position. If I were to make those type of representations and failed to perform, it would be fraud.

I was booking a flight for my wife, and quickly went through the plane options and ticket information. We made all the proper selections for the flight, the cost of the flight claimed $944.90. Before proceeding to the purchase screen, we were interrupted with a Fare Change screen saying that the cost of the flight has gone up from $944.90 to $1073.90. My wife and I were annoyed, so we started over, and entered the exact same on line reservation data, with the same flights and times, flying through the same airports. The quoted price was again, $944.90. When the on line reservations took us to the Fare Change screen, the price went up again - from $944.90 to $1227.90.

I called American Express Delta, since we planned on purchasing through the American Express Card, and they said we needed to call Delta. Asking the guilty party when they are playing games with price increases - completely pointless. It is asking a dishonest person why they are dishonest. When we went to another computer, and started all over on the Delta sight, the exact same pricing scheme happened.

The consequences is that they have already misrepresented the flight fees and increase the fees more, while purchasing the flight on their website. This is false advertising and it is 'bait and switch'. This is the start of a class action lawsuit.

Last weekend, we flew Delta to Palm Beach from Phoenix, Arizona to help my aging mother. Our connecting flight out of Atlanta was delayed owing to weather conditions. It was already late in the evening and we opted to fly standby in order to arrive as early as possible since we knew we would be facing a challenging weekend. We had purchased full price first class tickets. Because I can suffer from claustrophobia on extended flights, I knew there was a chance I could have a bad reaction to flying in the very back of the jet. I girded myself and made the flight. Delta had not caused the poor weather and I wanted to cooperate.

Monday morning, we awoke at 5:00 am in order to get to the airport in time for our return to Phoenix. This time, our flight was delayed because of a mechanical problem, the airline's responsibility rather than nature's. After a long delay on the tarmac while Delta engineers resolved the electrical problems to Delta's jet, we proceeded to Atlanta. There, we became part of a mob scene of people struggling to be rerouted because of Delta's self-generated problems. At the crowded "Help" station, when we finally received attention, we were told to make our own way for the next 24 hours and Delta would fly us home first class the following day.

If we needed to get home sooner, our only option was to take a chance and hope for last minute economy seats on an afternoon flight. Forced to hope for seating on the 1:30 pm flight to Phoenix, we nervously waited as rude and preoccupied personnel told us we were to stand by and wait until a last minute accounting. Meanwhile, frequent flyers were upgraded to first class seats. We, who had paid for first class seats, ultimately learned that the airline has the right to deny people who have paid full price if the airline wants to. I understand legal, but does Delta understand ethical?

As a citizen of conscience, I believe it is my responsibility to get the word out. Delta treats its average American customers like barnyard animals. We were shunted, pushed, yelled at, mistreated, and made to feel like victims rather than high paying customers. So here is what I will do: I will continue to tell this story to anyone and everyone I can, featuring Delta's name and rehearsing our experience rigorously for my listeners. I will seek a method of posting it with all the other horror stories I have found on the Internet.

Am I threatening your company? No. I do not want a thing from you. When my husband called to inquire for a refund of the difference between first and economy classes, he was apprised of Delta's right to do what it did without making restitution. I think any and every traveler should be aware of the gamble they take when they lay out full fare for one of your tickets. Not only were we mistreated, intimidated, and exhausted, we had to pay a pretty penny for the privilege. I would not dream of allowing that kind of thing to happen to us again. If you are a lowly, weight bearing figure on the corporate totem pole, I recommend you pass this up the ladder. Ultimately, our experiences and like experiences of others are going to shred Delta management's golden parachutes.

My mother and I were due to meet a foreign relative who was going to be in the Tampa area for President's Day Weekend. My mother lives in Michigan, I live in Philadelphia. She is not particularly Internet savvy so I booked the flight for her on Delta's website. My mother's flight was due to arrive at 10:15 am. She arrived at DTW at 8:00 am after having checked in online earlier. Delta's website recommends arrival 75 minutes prior to departure; she was there 135 minutes early. Even still, the line to check her bags was very long and she did not check her bags in until 9:45 am. By this time, there was no sufficient time to go through security and to arrive at her gate.

When she got to the gate and saw the flight left, she was directed to another desk to be booked on another flight. She waited in line at this other desk for 3.5 hours. Then the person at the desk, Jacqueline, said there were no flights available and did not book her on another flight. I spent five hours on the phone trying to remedy the situation. Delta's position is that even though my mother exceeded Delta's recommended time to arrive at the airport, it is her fault that she missed her flight. As such, they refuse to offer any refund.

My position is that Delta's Contract of Carriage and Customer Commitment outline certain rights due to passengers' involuntary denied boarding. Because Delta fostered a situation in which my mother, having completed all reasonable efforts to make her flight, was not able to board, she was, in effect, involuntarily denied boarding. As such, she was due the compensation of being booked on "the first available Delta flight to her destination." Jacqueline denied this to her, so Delta is in breach of contract. Delta's response to this stance is that my mother was not involuntarily denied boarding because there were two empty seats on the plane when it left, which doesn't have anything to do with anything!

I made a stupid mistake and booked the wrong date for me and my husband's flight from MSP to Ft Lauderdale. I chose Sunday to Sunday vs Saturday to Saturday when booking my flight on Expedia. We had no flexibility of keeping this reservation because we were leaving on a cruise on Saturday.

I figured this out two days later and first called Expedia who told me that they could not help me and transferred me to Delta. Delta informed me that I would have to pay a change fee of $150 per ticket plus $50 per ticket because I had booked through Expedia and the difference in airfare. This would end up being about $600 per ticket when I had originally purchased the tickets for $330 each. I ended up canceling the tickets because it was cheaper to rebook through US Air than to change the tickets with Delta. I now have a year to use the remaining credit which after fees will only be $80 each. After a year, I will lose this credit altogether.

I tried submitting a complaint on Delta's website but as expected, I received a generic email back saying that they would do nothing for me because otherwise they would have to help every person in my situation. I do understand that this was my mistake and expect some sort of fee for changing the date but I find it "highway robbery" to charge $200 for each ticket when the tickets were only $330 each in the first place.

I feel that the government should step in to keep the airlines from taking advantage of consumers like this just like they did when banks were charging $30 when customers overdrafted by as little as a penny. There should be laws that determine what a reasonable fee is for airlines to charge.

On Sunday August 2, 2009 I was scheduled to fly from JFK Airport in New York to Raleigh Durham airport, along with my husband and our 12-year-old grandson, on flight #6612 departing at 10:29 AM. We arrived at the airport at 8 AM and checked in, with two pieces of luggage that were also checked for an additional fee. After checking in and going through security we proceeded to the gate. Approximately one hour before departure, there was an announcement that the flight had been cancelled and we were instructed to go to gate 24 for re-ticketing. The ensuing events were a nightmare and I am asking for restitution either in the form of a cash refund in the amount of $179.00 for each of the three tickets, or roundtrip vouchers for another roundtrip flight to RDU from New York.

At gate 24 I waited on line for two hours while the agent attempted to re-ticket us. Initially she said that all other Delta flights that day to Raleigh were full and suggested that we wait until the following day and take a 7:30 AM flight connecting through Atlanta which would have taken nearly five hours. I told her that was not acceptable and requested that we be booked on another airline. It took the agent over 2 hours on the phone and computer to book us on an American flight departing Sunday August 2 at 1 PM from LaGuardia.

On arriving at LaGuardia, we had to wait again in long lines to check in. When finally got to check in the American agent said that the plane had left on time. Therefore, the Delta agent had actually lied to us when she said it had been rescheduled. The American agent said to me Delta has been doing this to me all day. Fortunately, we were able to be ticketed on a flight later that afternoon that left LaGuardia after 4 PM after a daylong ordeal, not only for us and major inconvenience to family waiting for us in North Carolina.

When we arrived in Raleigh, the two pieces of luggage that were checked through were missing. After several follow up phone calls they were delivered to the house where we were staying in Cary nearly 48 hours later. From the tags, it appeared that they had gone the following day on the 7:30 AM flight to Raleigh that connected in Atlanta--the flight that I had told your agent that I would not take. In the meantime I had to spend nearly 70 dollars at Target to purchase clothing for my grandson and toiletries for myself. Fortunately, I had clothing in a carry on piece.

The Delta Airlines ground crew at JFK on August 2, 2009 provided abysmal service. We were given misinformation and lied to. I believe that restitution in the amount requested above is a small price to pay for the stress, inconvenience, and for a lost day of vacation.

Sally W. Zampariolo

I am supposed to travel from DTW-BOM on Jan 11, 2010. Delta did a schedule change for my flights. I had to do some re-routing changes to my flights as well(DFW-BOM). I called delta representative and asked them if Delta wants me to accomodate flight time changes, delta should also think about my rerouting changes and should not charge hefty rerouting fees. The first custome representative was very rude and she was yelling at me and hang up the phone on me. I called again and the second representative connected to supervisor. She was not ready to listen and was asking me to pay rerouting fees. This is a airline monopoly as they can make whatever changes they want to make on their side and I have to end up paying hefty fees if I want to make even a small change.

We had booked a vacation package back in June for the six of us to go to Maui for Christmas. We specifically booked it early so that we could get a flight in to Maui early Friday December 18th since our hotel reservation for that day will cost us in excess of $700 for the day.

Today (November 19th) I was notified by my travel agent that the reservations had been rebooked by the airline because they had been cancelled (reservations only, my understanding is the flight still exists)and the new flight we have been assigned is arriving over 6 hours later than the original planned flight.

I called numerous Delta numbers today and was either sent to numbers that direct you to call other numbers or to agents and supervisors who left me on hold or told me that they were unable to assist me.

Tomorrow I plan on calling again until I can reach someone who is willing to help however after spending almost 2 hours already on the phone I am not impressed with the level of customer service I have been provided. I am sure glad airlines (Northwest has done the same to me in past years) can feel free to make changes regardless of the effect on its passengers but yet when we want to make a change we have to pay a charge. Sad thing is that these tickets already cost an arm and a leg and were paid for shortly after booking them.

Since the merger with Northwest Airlines, Delta, as the parent company, has canceled numerous flights, thereby reducing capacity. At the same time they have raised prices astronomically. Case in point: Last year we booked two round trip tickets for my 90-year old parents from DTW to SFO for $413 each. They were booked over 3 weeks in advance. This year we booked their travel for the same period over five weeks in advance and the fair has risen from $413 to $698 -- a 69% increase. This is outrageous and is yet another example of how the little guy gets kicked when down.

could only be booked by phone.

booking for me (to my recollection he made no mention of a booking fee).

I emailed Deltas corporate office and reiterated the above. A few days later I received an email from Delta giving me the same song and dance, no exceptions to their $ 20 phone booking fee (justified by citing the fact that Delta is not alone in charging for phone reservations). I replied saying that Delta did had not responded to my claim that I was not told a $20 booking fee would be accessed. I received another email from Delta saying they reviewed my claim again but there was nothing more they could add. I found it quite curious that this second email from Delta was sent at 7:38 pm on a Sunday. I find it hard to believe that Deltas corporate customer service representative was working on a Sunday evening. Can you say COMPUTER GENERATED RESPONSE?

I personally paid to fly my two sisters and a friend from Boise Idaho to Grand Junction Colorado, on a Friday afternoon, returning Sunday afternoon. Total cost on my VISA card was two tickets at $320 each and one ticket for $120, plus I used a $200 voucher issued to me 10 months ago for another cancelled Delta flight (due to mechanical problems) that left me stranded for hours. Delta cancelled this flight just minutes before departure, also because of mechanical problems, then tried to book my sisters and friend on a flight the next evening which would have meant less than 24 hrs here before having to return, obviously not a solution for us since we were planning to do things all day Saturday and all 3 had to be back to work Monday morning. So customer service said they would refund my money on two tickets but the 3rd ticket they went ahead and issued a 1-year voucher to my sister for $320 without asking my permission.

Delta is saying that they can only leave the ticket in my sister's name or refund the $120 but cannot give me back my $200 voucher. I maintain that since I am the one that paid for everything I should get any refund of both money and/or voucher. My sister does not fly and does not want/need the $320. It is wrong for Delta to keep my $120 and wrong for them not to refund my $200 voucher. Now Delta is taking it away from me. To sum it up, I paid for three tickets, Delta cancelled all three and not only is unwilling to compensate for the inconvenience but is unwilling to refund me the complete amount that I paid.

This policy is ridiculous and crooked. It should not take an act of God to get treated fairly by Delta. This is an easy solution, the minimum they should do is repay me all my money and/or vouchers. The only thing I am getting is "we are sorry for any inconvenience we may have caused you." This is preposterous; if they were sorry they would try to make things right but they have an uncaring policy. I am a frequent flyer both for work and personal travel. Sometimes my employer requires me to fly Delta as they are the contract airline. However in my personal travel I will never again fly Delta even if it means paying more for a reputable airline, except to use my frequent flier miles.

I purchased 6 tickets for my family and I to travel to Jacksonville, FL for our oldest sons wedding. The tickets I purchased were with one lay over and getting into JAX at 5 pm. Now have 3 changes to our itinerary we are travelling with 2 stops and getting into JAX at 8 pm.

This seems to be a regular route for Delta. The same thing happening to me last month when I was travelling for business. My original agenda was set to accomodate my schedule, but with all the changes made before my flight, I missed my first meeting.

I have always been a loyal customer of NW Airlines...If this is how Delta treats their business customers I will start travelling with United.

This was my first email to Delta.

After two more emails I got this response: We are in receipt of your communication dated July 9, 2009. I understand you continue to be dissatisfied with my reply. Please understand we receive hundreds of requests every month to waive policies or make adjustments to our tariffs. In fairness to every customer?s unique situation, it is essential to treat all requests equitably. Again, I apologize that you feel my resolution was inadequate. We hope you can make the decision to move forward from this event. With regret, I must respectfully deny your request and advise that we will not be responding to this matter again. Thank you for writing.

The two obviously extra "sales" did indeed drop off of my bank account over the weekend, after I had alerted the bank and the bank's fraud department. But there was still one pending withdrawal. So I called Delta to find out if I had the tickets or not. "No", said the reservations agent, "it looks like this was all cancelled". Fine. So I asked that the pending withdrawal be cancelled too. Someone at the refund desk, who was very polite by the way, told me that she could talk to my bank - that she did that frequently.But as it was Sunday, of course I had to wait.

I went over to the bank first thing this morning, and after lots of hold time and explanation, I finally got through to the "customer care" department, and someone named Jeannie talked with the banker. In order to remove the pending withdrwal, and thereby release my funds, the bank needed Delta to fax the info about the transaction and tell them, basically, that it hadn't happened. Jeannie from Delta told the Chase banker that she would fax the form.....and that it could take up to 72 hours to fax. Up to 72 hours to fax??The banker and I were both incredulous. She mentioned to him something about a queue, which suggested some sort of efax system perhaps. But why couldn't she just walk across the room and use a fax machine?

How can it possibly take Delta up to 72 hours to send a fax? Any mom-and-pop store can do it instantly. So can I, from home. I bet those Delta employees can fax a lunch order from their office in a matter of seconds. No doubt Delta can communicate instantly whenever it wants to; it apparently just doesn't want to. The so-called customer service department doesn't seem to be in the least bit interested in solving their customers' problems efficiently. If solving those problems isn't that department's raison d'etre, then waht is?

I was also extremely interested in the comment from the nice Delta employee about talking to customers' banks "frequently". Apparently, this is a common occurence, and Delta should have long ago corrected these problems.

What happened, in a nutshell, is that Delta cherged my bank account numerous times for the same tickets, did not issue the tickets, and claimed that there was nothing they could do about it. I went online to purchase two airline tickets with my debit card. At the very end of all the info to fill in, the website asked for that three-digit number on the back of the card, and then told me that I had entered the number incorrectly. I did not think that I had, but I re-entered it, being very careful to enter it correctly. The website again told me that the "credit card ID number" was incorrect.

At this point, I went to my bank's website, and to my surprise, it already showed the pending withdrawal to Delta - not once but TWICE, thereby reducing the amount of available funds in my account by twice the amount of the airline tickets. And yet I had no tickets and no confirmation number and still don't.

So of course I called Delta's help number- the one on the website - and asked Delta to remove that second charge and issue the ticket, ot remove both charges and I would fly some other airline. I was told by the first person that there was nothing Delta could do about this and that I should call my bank and the "charge" should be removed within SEVEN days.

Incredulous, I asked to speak to a supervisor, and after a wait of several minutes, Jessica from Dallas came on the line, always calm but utterly unable to help and apparently unable to understand the problem. I explained again and was again told the same thing. "Why can't Delta cancel the transaction" I asked and was told again that the bank had to do that. I asked Jessica what she would think if she went to the grocery store and at checkout they charged her bank account twice but wouldn't give her the groceries. She replied that I couldn't compare Delta to a grocery store.

I asked again - several times in fact, WHY Delta would not remove this dual charge, and was told ..."I have already explained that". No, nothing was ever explained; the same assertion was merely repeated over and over again. I asked to speak to Jessica's supervisor and was told that she was the highest authority I could speak to. I went back to Delta's website to send in an email complaint.

Before doing so, I thought I would check my bank's site again, just in case Jessica and co. had after all been able to do something. And I found that the charge had been made yet a THIRD time, thereby overdrawing my account. So - Delta now has roughly $1000 of mine tied up and I have no tickets and my account ios overdrawn. All of this happened late last night (Thursday), long after business hours.Of course I will try to get in touch with the bank as soon as it opens (although I will be in a fifth grade classroom) and try to solve some of this.

Can you imagine though, that the bank will take away the charges simply because I ask them to and tell them that I didn't get the tickets? Suppose I were to call them and tell them that a resturant had charged me $1000 for a meal but I didn't eat there after all so would they please just put that money back into my account thank you very much. Of course Delta has to cancel the extra transactions, or non-transactions actually. I will eventually get this straightened out of course, as it is so absurd on the face of it, but as it is now Friday, I may have to go through the weekend with my bank account in this condition.

It is incredible to me that Delta claims that it can't reverse a transaction.It is incredible to me that if I had indeed entered the incorrect "credit card ID" number the transaction nontheless went through - three times (at least - maybe more by now - I'm scared to look) And it is incredible to me that a possible (and only possible - I don't think it happened)wrong keystroke would lead to $1000 dollars in multiple charges. Thank you for listening.

This is a copy of the last letter I sent to Delta executives after numerous attempts to deal with customer care who refused to admit their error, make attempts to rectify it or even apologize much less reimburse me for my considerable loss. The letters to the executives were mailed today, August 21. I am hoping to hear back but would love it if an attorney feels my case has merit and contacts me.

However, when I attempted to do so, Ms. Alice S intercepted my complaint and has refused to forward it on.

To summarize as briefly as possible this is the issue: I purchased two round trip tickets to Nairobi, Kenya using my husbands Skymiles account and purchased miles in order to have the sufficient amount of 250,000. My daughter, Taryn, was flying to Nairobi from John Wayne Airport to Atlanta and then direct to Nairobi on June 9, and I was to join her on July 14 using this same route. We discovered quite by accident a week before her departure date that this route had not been approved by the State Department and all flights were cancelled. This created a massive problem for us but ultimately my daughter did find a flight and flew to Nairobi on June 9 on Delta and KLM. Upon departure her return flight as well as my scheduled flight for July 14 had not been resolved.

The current problem is totally separate and of greater concern. Upon arrival at the Nairobi Airport on July 27, I was informed my return ticket had been cancelled. I could not call Delta direct as 800 numbers are not accessible outside of the US. My husband spent two hours on the phone with a Delta representative who could offer no explanation for the cancellation nor could she offer a solution. She stated she could not access the system and there was no way to book my flight home. The agent at Kenya Airlines informed me the only way I was getting home was to buy a ticket. I therefore, had no other options but to purchase a ticket. Nairobi is not a city where you can just hail a taxi and go to any airport hotel to figure it out. The Hilton Nairobi, where I had spent the previous night was full. Spending the night in the airport was not an option. Fortunately, my daughters ticket was still valid.

I purchased a one-way ticket from Nairobi to New York and upon arrival in London had to purchase another ticket from New York to Los Angeles. Neither the agent in London, nor in New York could figure out what had happened to my original ticket. Thankfully, the agent in New York was able to change the ticket I purchased in London to business class on my daughters flight instead of having a four-hour lay over.

Someone in your employ made a serious error. My husbands Skymile account was charged 62,500 miles for my return flight. I had to spend $3888.11 plus foreign exchange fees in order to return home. This in my opinion is fraud. I had a paid contract with Delta for my return flight and in essence Delta has been paid twice.

In these days of competitive airfares I find it appalling that Customer Care staff are so dismissive of a serious breach of contract and unwillingness to admit an error, much less apologize and attempt to compensate. I suffered serious emotional duress over this incident in addition to a large monetary loss.

I am truly hopeful that you, as the head of this corporation will understand the need for good customer service and authorize compensation in the amount of $3888.11 for the tickets I was forced to purchase due to the error on the part of Delta.

Thank you for your time and consideration of this matter.

On 5/20/09, I reserved 4 tickets for me and my family with Delta-Norwest from San Francisco CA to Birmingham AL to attend my granddaughters baptism on june 20th.

The reservation was made online.

I immediately picked up the phone and called up their customer service. A young lady answered the phone whom I could not understand, or hear very well. I told her several times to repeat herself because I could not understand her, and to increase her volume because I could not hear her, to no avail. I was able to understand that it was going to be a penalty of what I thought to be $150.00 total. When she said if I wanted it I said ok because I had no choice. She did not clarify at anytime that the charge was a per ticket AND we had to pay the difference of the ticket.

When my son called Delta to help choose the seats. Someone in the reservation department told him that the ticket was going to be closer to $750.00 per person and he suggested I call them back to clarify. I immediately called back Delta and was told by the customer service lady and her supervisor that nothing can be done. I was not even allowed to keep the original reservations without additional penalties. They even refused to look at alternative airports and/or dates to find a cheaper ticket. My son found a return ticket the next day that was available on Delta but we could not book it because of the additional penalties. We ended up paying $750.00 per person round trip for a red-eye flight from San Francisco CA to Birmingham AL and back. I found this predatory treatment by Delta insulting.

NOTE: The above letter is almost the exact same letter I sent to Delta with minor editing. And to add insult to injury, Delta charged us extra for 2 small suitcases for 4 people. Mr. p's resolution was to offer me a $25.00 voucher per ticket which I refused because I found it insulting.

We booked airline tickets for our family through Delta for Travel in May 2009 from Atlanta to Cancun, Mexico the night before the H1N1 Flu outbreak was announced by the Dept of State. After requesting a refund, Delta issued a credit voucher for future travel without penalties, or so they said. We decided to travel to Dallas and went online to search for rates, Delta had a fare of $89 each way, I tried to book the flights online so that I could use our credit voucher, however nowhere could I find a place to enter the voucher as payment. I contacted Delta to inquire how to use my voucher for the flights in question and the rep stated they could assist me with the booking and give me the advertised rate as well as apply our credit toward the new booking. She said she did do so and gave me a total of $229.19 per ticket. I accepted the amount believing that the difference was for taxes. However today while going online to check in for our flight tomorrow, I reviewed the emailed confirmations and found that instead of being charged $178 per ticket as promised, we were charged $193.48 for each ticket. I contacted Delta again to query and spoke to a so called manager named Gina Brumely in Delta's Cinncinati office, this person was EXTREMELY rude and refused to assist us with our complaint, her only response was that she would NOT correct the rate if I didn't like her answer then I could write Delta's corporate office, she then hung up on me. We are extremely disappointed with the service provided by Delta and in particular Ms. Gina Brumley's poor attitude and customer service skills, she should NOT be dealing with customers. We believe we have been lied to and taken advantage of by Delta and that they have no care or concern for the accuracy of their advertising or the conduct of their employees and management.

I booked an international flight for the college student I sponser to go home and visit her family.

We received a communication that the flight would be delayed a day and a different route would be used. She was now to fly from Narobi to Amsterdam, to N.Y., to Boston then on to Orlando.

Since they had made the change which greatly changed our plans due to logistics, I said to them "since it is your fault our plans have been changed, could you possibly have her fly from NY to Orlando instead of making her go to Boston first".

They totally refused to accomidate us and have reissued a ticket which sends her Nerobi, Amsterdam, New York, Boston, Atlanta, Orlando.
The original ticket from Boston which would have been nonstop now has an extra stop in Atlanta.

Had I asked for a nonstop flight and had a layover ticket, you can be sure they would have refused to change.

There are many other factors which enter into this extra day change which will effect us monitarily and logistically.

I booked and paid a ticket between Stockholm - Fort Lauderdale (round trip) departure 24: th June with connection flight in Atlanta. After a couple of days I decided to check if it was possible to rebook the connection flight from Atlanta - Fort Lauderdale move it to a later date since I have relatives in Atlanta. I used the online Delta Chat Service and asked the agent if it was possible to rebook my flight.

He politely said no and I asked him if it was possible to skip the connection flight in Atlanta on the 24:th of June and pay for a new connection flight for Fort Lauderdale. He assured me that it was possible since every incoming international flight passengers have to recheck their luggages and in my case just collect it. Immediately after our conversation I booked a new connection flight from Atlanta to Fort Lauderdale, departure on the 28th of June. Two days prior to my departure I noticed that I still had not received my E-ticket for the connection flight from Atlanta to Fort Lauderdale, departure on the 28th of June. I emailed the reservation with my booking details and they assured me that they will issue an E-ticket till the next day.

The Day after, just one day before my departure, I still had not received my E-ticket so I called the local reservations Delta in Scandinavia. I explained my situation and the agent informed me that skipping my connection flight in Atlanta would result in a cancelation of my whole booking (my flight back to Sweden, Stockholm). I informed and explained to her that I was given the information online from a Delta Agent, that it was possible to do so and therefore I had an additional connection flight booked and paid for. The agent kept listening with only half an ear and rejected my explaining. I asked to speak with a supervisor and she put me on hold waiting.

After a while the supervisor answered and I explained the situation for him from the beginning. I just could not believe what he answered. He repeatedly said that it was impossible to help me and pointed out that the agent online who gave me the green light for skipping the connection flight and book an additional one, gave me the wrong info. "Ok... I understand" I kept saying, but the thing is that it wasnt my fault that the agent had it all wrong. I had planned and booked my whole trip based on his info and advice: Delta's Agent. The supervisor was totally unwilling to help me and ignored me completely. The feeling of dejection just went through my whole body. I had just one day to departure, relatives expecting me in Atlanta to stay there for a couple of days and the opposite which means my cousin in Fort Lauderdale who didn't expect me to be there on the 24:th of June.

As I can see, even now when I'm back, my needs and wants was so simple to fulfil so I can be satisfied but one supervisors ignorance and unwillingness to help and fulfil a costumers needs just spoiled my experience of Delta Airlines. All this based on a fault/misinformation from a Delta Agent which I think is not responsible for my displeasure, but the stubborn supervisor who could have handled the situation very easy based on consumer satisfaction and long-term profit.

I thought you might get a kick out of this. Delta canceled three consecutive flights on me and I never made it to Rome.

We had to spend 2 nights extra for $249 and $249 in the Courtyard Marriott Hotel at JFK Airport in New York. And we had to spend an additional $80 for two lunches in New York because we couldn't fly on June 28 as paid from JFK Airport to Malaga at 7.25 pm. Your employees refused to let us check in.

On June 28, I stood with my fiance at least 2 hours in your extremely long waiting line for the flight at 7.25 pm to Malaga, Spain. We were more than punctual because we had arrived at 11 am at JFK and had to wait all the time there. As we started following your long waiting line in terminal 3, at about 4.30 pm we were very tired. And it was our least concern to miss our flight. But as I saw that there were always problems with clients at the check-in desk and your employees were phoning and phoning, I asked your employee Holli ** several times if we were in the correct waiting line for Malaga and if we would reach our flight in time.

She always said yes and we should be patient and wait. About 6.25 pm, I asked here again and she ignored me. As I asked her why she wouldn't answer my question, she told me I could complain but nobody would care. I only should spell her name correctly in my complaint. At 6.40 pm, we finally reached the check-in desk. Your employee Desiree ** asked me to lift the suitcases on the weight board. She then gave me the short message: "You are too late." I asked her what that would mean to us. She coldly said: "You can't fly. I can book for you a flight on Tuesday or go away."

As I asked why we could be too late after waiting more than two hours in your waiting line and hours before the start, she didn't answer but seemed to enjoy the situation. I even saw a grin on her face while talking to her. When I asked to talk to a supervisor, she started a discussion why I wanted to see a supervisor. I first would have to tell her why I wanted to see a supervisor and then she maybe would call a supervisor. And some hundred people behind us waited and waited. Then she ran away angrily and let all the people wait. While she was away, we talked to a young couple from Argentina who had the same problem. They have been standing at the next check-in desk some minutes earlier than we did.

So we waited the Argentinian couple and some hundred other people for the supervisor. Your employee Holli ** came and presented herself as supervisor. She told us that she had announced something on the flight to Malaga 20 minutes before and it was our mistake not to hear her in all that turmoil. While waiting in the line, I at least asked her 5 times if we were in the correct waiting line and if we were in time. She always agreed. Only the last time she let me stand alone like a stupid schoolboy and ignored me demonstratively.

For us, the damage is big. I lost 2 working days. I should have started to work on Monday. And we spent a lot of money for taxis, hotel and nutrition. Our flight ended in a country of the European Union. So the regulation of the European Union applies to this case. According to this law, each of us has a right to damages of at least 600 euros per day. If I don't get your payment until July 15, I'll give the case to a lawyer.

PS: As we flew on Monday, June 30, everything was much better organized. We only had to wait about an hour. Time and again your employees asked people when their flight would start. Everybody in time pressure could overtake the other passengers. The Sunday before we had to wait and wait and nobody cared. Maybe the flight was simply overbooked and your employees simply couldn't or wouldn't tell us the truth.

I am writing in need of your assistance. The Damascus Road Community Church from Damascus, Maryland has been traveling to Honduras for over 16 years to provide mission support of those in need in Honduras. Our church has worked with the communities of Copan Ruinas, Las Mesas and Santa Barbara to build churches, schools and family homes. We support local orphanages and assist young men and women in finding jobs and setting up businesses in order to support their families. Our missions work is incredibly important to us and we were anxiously awaiting our upcoming trip to Honduras on 18 July 2009. We have recently made the decision to postpone our trip until a later date. We based this decision on the travel alerts issued by the Department of State.

Unfortunately, Delta Airlines is not adhering to your advisories. They have made available a waiver for impacted travel dates until 15 July 2009. This falls outside the dates issued by the Department of State of 29 July and our departure date to San Pedro Sula of 18 July. Please can you help? Our church and the many who support Mission Honduras through their gifts and donations are in no position to lose this kind of money, nor can we reallocate funds raised to support another cause in another country. We need Delta to extend the dates of travel impacted to 29 July in line with your Travel Advisories. We are at risk of losing nearly $20,000 in airline tickets because Delta will not honor travel vouchers to Honduras for a later date and within the year of issue. Can you please advise us what can be done? Your assistance in this matter is greatly appreciated. Thank you.

Fraud alert: Delta Airlines will take your money if you buy a ticket for a relative or another person on their website other than for yourself. I will never buy another flight from Delta Airline ever in my life. I bought a ticket for my mother who was traveling from Dominican Republic to USA using my credit card as a way of payment. When my mother shows up, she was denied to aboard the fly because she was not the credit card holder. This is absurd. This is the first time ever that I have this problem with an airline. I had bought many airline tickets online for relatives with other good airlines, like Spirit and Jet Blue and American Airlines, and never had this problem. I called their customer service and they denied any fixing to the problem and they said that the ticket was not refundable. They said that their website has a warning message about presenting the credit card at the time of the boarding. But this is not true. I did not see that warning message at all. It is a lie. All they want is to keep your money. Do not book any flight for another person using your credit card or you will lose your money.

In February I made reservations for 2 departing from Wilmington, NC on Aug. 15 to Gatswick London at a price of $953 each. In March I realized the fare was around $150 less than I had paid. I knew that several airlines were refunding the difference in airfares so I called Delta to ask for a refund, or even a voucher for another time, or an upgrade. They're response was that there is a $250 charge to do that! And, by the way, we've changed the time of your first flight back 35 minutes. Which would only allow 30 minutes to get from one end of Atlanta airport to the other to get our connecting flight. I informed the person that 30 minutes in Atlanta is not enough time, especially if there was any sort of delay at all. She said it was, but consented to put us on an earlier flight out of Wilmington.

If I had not called, I never would have known our flight was changed. And three weeks later, I still had not received any notice from Delta about the changed flights. So, I sent an email to Delta Support requesting confirmation of the flight changes. And complaining about their lower fare policy. After another 3 weeks, they sent a reply stating I would have to call reservations to change my ticket. I replied back, saying that Delta had changed the tickets, could I get a confirmation. Finally, after 3 emails, an individual with the name of C. Smith apologized for the delay and requested our ticket numbers, saying he would send the confirmation. So, I sent the ticket numbers, only to receive a reply from K. Nyckole (sounded made up to me), telling me I'd have to call reservations again to change my ticket.

Alexis was fairly rude, it was obvious that she was not listening to me at all.

I finally got email confirmation, but I'm still seriously annoyed that Delta will not do anything about the $300 (2 people) extra I'm paying for the tickets, for extremely poor service, and I haven't even flown yet. That's a lot of money to me. And that I had to send 5 or 6 emails to get confirmation of a flight change that Delta made and never even bothered to tell us.

Booked an All Inclusive Vacation, the carrier is Delta Airlines.I misunderstood the returning flight times, so I called Delta the next day to ask if I could change as my flights were not confirmed, they want to charge $600.00 to change an unconfirmed flight that has already been paid for. SHAME ON YOU, I WILL NOT USE DELTA AGAIN. In this economy you should try to keep passengers happy so they will come back, not scare them off.

Today I tried to re-issue those tickets and was told they had to be used by June 23, 2009. We have saved these tickets so we could take our daughter who is graduating from college to St. Thomas. Seems like a huge waste of close to $1100.00 if we can't use these tickets. I am very upset with the mis-information I was given and depended on an airline representative to give accurate information.

I too have had a very similar experience with the compaion ticket. I tried for days to get on theirspeciallinme to schedule my companion ticket only to be told I could not get on that flight brcause there were no more of the cheap seats left. I could go on line and get a reservation without a companion ticket at the cheap fare. After a hassel I booked a flight only to be told it will cost me $35. in taxes for that ticket and my checked luggage will cost me $15 for the first baggage and $25. for any other. I too will cancel my American Express card.

I booked and reserved a round trip flight from DAB to MSP on the 24th of Jan. Reservation number D24QG6. My mother became very ill and I had to get to msp earlier so I did not use the first part of the ticket. Now i want to use the second part of the ticket and they said it would be 177.80 to change. I did not change anything the reservation number is the same and the flights are the same. Now I have a one way ticket that has cost close to 500.00 dollars. Lets be fair and reasonable about this. I feel I should not have to pay twice for the second half of the ticket. Yes the first half I can understand as a no show and am willing to forfeit.

Why have your customers check in online and because I did not have card which had paid you your plane fare already to miss a flight that could have been devastating if the conneecting flight was missed?

I contacted Delta Airlines in order to cancel a flight that I had booked in September 2008. In November 2008, I discovered that I was expecting my second child, and in December 2008, I was advised by my physician that due to my pregnancy being high risk and having a dangerously positioned fibroid in my uterus, it was recommended that I not travel during the last four weeks of my pregnancy, which is the month of June 2009. My trip was booked for June 6, 2009.

stating that she had spoken to her supervisor, and they both found it hard to believe that I would know that I could not travel in June by December.

After recovering from the shock of their rudeness and insensitivity, as I thought that I was being proactive by contacting the airline the moment that I realized the situation in order to cancel, I requested to speak with a supervisor. Courtney got back on the line after placing me on hold again, and stating the she was sorry for the "way it came out" and that she realized that it sounded very hard after she said it. She then offered a medical waiver to me. After she placed me on hold again, a woman named Renee D., came onto the line and stated that I would not be able to cancel the flight, nor would I be able to obtain a medical waiver.

Again I offered to have my doctor fax a letter to the airline, but Davis stated that the tickets were dirt cheap and that I had to use them. When I stated that she was being unreasonable and inconsiderate of an unforeseen medical situation, she said that her mind was not change and that she was going to note the account that the tickets are not to be canceled under any circumstances. She also told me that my doctor had no authority over Delta Airlines. I asked to speak with her manager, she refused, then disconnected the call. I sent an email to the Customer Service Director about the horrific ordeal and how insensitive their employees were. I later found out that many airlines require a doctor's note in order for a pregnant woman, over seven months to within two weeks of their due date to fly as a precaution.

I am almost 70 years old and have been in business in the US and Europe for over 45 years. I have done a lot of flying on many airlines. I just hung up from making an international reservation with Delta and having to spend 2 hours to do it. In all of my years of flying, dealing with airline reservation systems and employees, this is the worst experience that I've ever had. Without details, here are some of Delta's problem from my, a customer's, perspective.

The Delta voice recognition system is a disaster. Period. I do not know in what county the reservationists are residing but there are communication and knowledge issues to resolve. No impoliteness issues, not at all. Just a gentle veil of soft confusion and ineptness. I was put on hold at least 30 times, spoke to at least 8 diffent helpers, got kicked off the telephone network 5 times and listened to countless recordings of how Delta valued my patience and how marvelous Delta's service is. I expect nothing in Delta to change as a result of this complaint. But I feel better.

When did purchasing an airline ticket, become like playing the stock market? On November 30, 2008, I thought that I was doing the smart thing by planning in advance, by making plane reservations for the Christmas holiday. Generally ticket prices increase within the twenty-one days prior to departure. Thus, I made my Mothers reservations online and purchased her ticket to fly from DCA to ATL. The ticket came up to be $299.00. I also purchased the 14.95 travelers insurance.

On the evening of December 2, 2008, I was checking on flights and I noticed that the ticket price had decreased by 50%. It was now $148.00. I immediately contacted Delta and spoke to Jaenelle. She apologized for the situation and explained that the ticket that I purchased was non refundable. I I requested her supervisor. She transferred me to Tonya in Salt Lake City. Tonya was not as polite and Jaenelle. Her words to me were, you chose to book online, you chose to provide your credit card number and you chose to purchase a non-refundable ticket. There is nothing that we can do about it. You made the decisions?.

I was floored. I asked her to repeat it again and she did. She stated that she could cancel the ticket and that I would lose $150 of its value because of the change ticket charges. I explained that I wanted the ticket to remain in place. I did not want the ticket cancelled. I just wanted a refund of the difference. She impolitely explained that all she could do was cancel the ticket. The only way that I a refund could be issued was if I cancelled the ticket.

I did not realize in these economic times that purchasing an airline ticket within 21 days of departure is like playing the stock market. It could be up down one day and up the next and down a couple of days later. In the past, if the fare decreased after you purchased a ticket, the airlines would issue a credit, an airline voucher for the difference or something to demonstrate good customer service. All I received was blame for purchasing my ticket on the internet, because it was my decision to purchase the ticket. The majority of customer service oriented businesses generally allow a purchaser 7-10 days to return an item for a price adjustment. I guess that would be requesting a lot from an airline that is about to become one of the largest airlines in the world. To say that I am disappointed in Delta and the handling of this situation is an understatement. In the future, I will look at other airlines, instead of automatically going to the hometown favorite -DELTA. It will be my decision to reduce the number LV of flights that I take on Delta.LV

I went online and punched in 2 adults - the price came up circa $950 per person. When I punched in one adult, the price changed to $850, so I proceeded to book one ticket at a time. Minutes later, when it came to ticket # 2, the price had jumped to $950, then later, $1050! This was notwithstanding the notification, today's guaranteed best fare. From the live chat delta stated that phrase actually meant this minute's guaranteed best fare. Quite a sorry tale, but possible fraudulent. Is this common? I understand the pricing changing day to day but 'today's guaranteed best fare' should mean what is says!

Below is a complaint I sent to Delta on their website; I bought a ticket on Oct. 24th for my wife to fly from Atlanta to Gulfport on Oct. 31, on the 9:20p.m. flight. On Friday, Oct. 31, in the afternoon, A Delta agent called my wife and asked if she could move to a 7:10p.m. flight due to a plane size change on the 9:20p.m. flight. My wife said she would be a little rushed, but yes, she could do that.

Upon arriving at the airport, at check-in, a Delta agent told my wife she had to pay an extra $50.00 because she changed flights. Delta asked my wife to change to another flight, not my wife asking Delta to change her to another flight. The Delta agent never mentioned it would cost her more money when Delta called her on Friday afternoon, otherwise she would not have agreed to change flights. Delta refused to issue my wife a ticket for the 7:10p.m. flight because she refused to pay an additional $50.00. Because Delta had already moved her to the 7:10p.m. flight, she no longer had a reservation on the 9:20 flight. Delta told my wife she would have to be put on a waiting list for the 9:20p.m. flight. That flight was full and left without my wife being on it, which is the original flight I paid for. My wife never made it to Gulfport.

We have received no apology, no refund of our ticket, no phone call, no e-mail, no nothing. It seems to me that when Delta asked a paying passenger to change flights for Delta's convenience, there shouldn't be an extra charge, or at the very least, tell the passenger up front before they agree to change flights. No one with Delta, at the Atlanta airport, was willing to help my wife with this dilemma. My wife is still extremely upset with her experience, not to mention my outrage as I was waiting for her in Gulfport not knowing when she was going to make it there. I understand delays or flight cancellations for weather or mechanical problems, however, both flights left Atlanta on time. To boot my wife off a flight Delta asked her to take is unacceptable. I will not accept this behavior from any company I do business with. Any help would be greatly appreciated, Thank You

The cost of the ticket, My wife waiting in the airport for 5 hours, Someone to take her to the airport and then to go get her from the airport.

We have a $1,000 credit with Delta Airlines from a previous rescheduled flight, we would like to use the credit and they are refusing to return emails or phone calls.... We need some help or suggestions. Thank you

We purchased tickets for our family of 4 (2 adults, 1 child, 1 infant) in March to travel to KL, Malaysia in December through expedia. The total flight time to KL was a little over 24 hours which is pretty normal. In July, flights were changed and we were issued a missed connection. Why didn't expedia or delta identify this issue? That part is not clear, but we were able to change the flight with little inconvenience and everything was ok again until I checked the flight itinerary on November 1st (after checking it in the beginning of October to book seats when everything was ok).

The itinerary had another missed connection our flight from Korea was leaving one hour before we would arrive in Korea. Again, why didn't expedia or delta see this issue? Why did I have to find it? So, now we are at today where the only offer from Delta (after hours on the phone with expedia and Delta) was to refund our money or travel for 41 hours with 2 small children. The issue with refunding our money is no one will give us tickets at the prices we paid in March...we would have to pay $3000 more...who has that in this economy?

So, that left us to start looking for any other flights or take the 41 hour flight time since Delta did not want to look for flights for us. In fact, the Delta rep stated we should be proactive...WHAT?!?!?! We booked in March! Ok, so we found a flight on a code share which seemed to be a requirement (Delta insists none of these issues are caused by the merger). The code share flight would've worked, but was the wrong class...of course. I don't understand how you can give a company over $5000 and they won't honor flight times you originally selected and paid for.

The agent even tried to tell me that they delta didn't get the money after expedia told me they only get $20 for the booking fee and the rest goes to delta. oh, the rude customer care agent also told me that the issue was the Korean Airlines leg (which was the Delta code share flight) but last time I checked Delta doesn't fly to KL, Malaysia so what other choice did I have?????????????? If you enter delta's website they offer flights around the world, but be warned, they aren't all delta flights so things could change if one of the code share partners changes their schedule.

41 hours of in transit time with 2 small children

I purchased tickets in April, 2008 to go to Mazatlan, Mexico from Los Angales, California for Thanksgiving 2008 with Delta Airlines on cheaptickets.com and I found out in September that the flight got canceled by accident because I wanted to make sure everything was ok with the flight. So, I call Delta and they tell me that the flight has been canceled, and that's the first time I heard that and they also say that we got e-mailed that the flight was canceled, but that is a lie. So, I call cheaptickets and I tell them that Delta said that the flight has been canceled so they said they will refund me. I call a week later to visa and I find out that I did not get credited for the flight, so I call cheaptickets and they say that delta was supposed to refund us, so I call delts and they say that cheaptickets is supposed to refund us, so I have a three way call with the manager from Delta and the manager from Cheaptickets and they say that cheaptickets will refund us. I call the next day to cheaptickets and I find out that they requested Delta to refund us and they refused. So again cheaptickets says Delta is supposed to refund you and Delta says Cheaptickets is supposed to refund you. So after being on the phone for hours Delta said that they will refund us. I called today to Visa and finally Delta refunded us the money for the airline tickets.

N/A

We purchased a ticket for our son at LSU University in order for him to travel to New York to do volunteer work for the elderly along with some of his fellow students of medicine at LSU. Unfortunately Hurricane Gustav upended everyones life here in south Louisiana. The University has had to cancell the fall break since so many days were lost due to Hurricane Gustav.

We have tried to cancell the ticket with Delta and they refuse any refund. They have assessed a penalty will offer only a credit for the remaining amount for future travel. The ticket was 384 dollars and they are offering a 234 dollar credit for future flight with Delta. That is a one hundred and fifty dollar penalty and they will hold the rest hostage. I beg anyone that reads this to avoid Delta Airlines. They may steal my 384 dollars and I will survive, but don't let them abuse anyone else. Thank you for taking the time to read this complaint.

Today I went online to book a Delta FF award travel flight for my wife. I was having difficulty booking the flight as it would fill in my name from my FF account as the passenger and there was no way I could make the change. I caled Delta's internet customer service and spoke with an Indian gentlemen with a heavy accent who was very difficult to understand. I eventually came to understand that I actually had to log out of my FF account first and book a different way eventually entering my FF at a later point in time (very non-intuitive IMHO). After about 15 minutes on the phone, with his assistance we got it booked.

The issue I have with Delta, though is that when they priced out my 'free flight (scree 2 Select Trip), it was quoted at 25,000 miles plus $52.50 in taxes/fees plus a $75 redemption fee since the flight was scheduled for less than 20 days away for a grand total of $127.50. However when I got my confirmation I saw my bill was $152.50, an extra $25. When I called Delta, they said that the extra $25 was because one leg of the flight was on another airline, Northwest. (Aren't they merged now??). They did not quote this fee in the itinerary. I told them this like buying something at the supermarket with one price on the shelf and another when the item is scanned.

Had I known of this mystery fee and that a Delta FF award travel meant I would be flying on another airline I would done it differently to avoid the fee. I got no satisfaction from my two calls to Delta whose customer reps told me there was nothing they could do with the reservation since it had just been booked. One offered to make a change to it for another $100. Another told me to write a letter to Delta and they would respond within 45 days. So much for customer service and so much for being a frequent business flyer. At the very least this a misleading way of doing business and at its worst it is a fraud.

$25

On July 4th, Delta airlines called my wife three hours before her flight to notify her of a change in her itinerary, to contact you because the times have changed for our flight. She subsequently received an email which contained the following message:

We are trying to contact you because the times have changed for our flight on July 4. We'll look in your reservation for a telephone number and try to reach you there too. Please review the information for new flight numbers, departure and arrival times.

However, when she arrived at the airport, JFK, she discovered that her flight hadn't been rescheduledher original flight had already departed. When she requested that a representative address the mistake, the employee refused to take responsibility and instead, attempted to charge my wife an upgrade fee to seat her on the next available flight, 10 hours later. Ultimately, without admitting they had in any way inconvenienced my wife, or should be held accountable for the error, a Delta employee booked my wife on a flight scheduled to depart New York 5 hour later, make a connection in Atlanta, GA, and then arrive in Nashville, TN, 10 hours later than she had planned.

Had Delta acknowledged the misinformation, this complaint would be unnecessary, however, the companies refusal to do so makes me suspicious. Could the intention of the call and the email have been fraudulent?

I bought two nonstop airlines tickets from Delta for my honeymoon in October. These tickets are departing October 4th and coming back on October 11th. Columbus OH to Orlando FL. Delta had since changed the flight twice. Delta contacted me the first time, and the flight was still a nonstop at this time. Delta did not however inform me of the second change to a one-stop flight. I just wanted to confirm the flight details and they were changed again. The flight to Orlando from Columbus and from was now one-stop flights resulting in approximately 4hrs 30mins missed time on the honeymoon.

The first representative I had spoken to offered me $175 for my inconvenience. She then said she could not do it because the computer would not allow her to. This was a offer and therefore should be a considered as a verbal contract. I told her that she already had made the offer and therefore should fulfill it. She quickly proceeded to redirect my call to another person before I could even get a name.

I had to explain the situation to the second representative since the first one did not even bother to. The second person said that the first person did not know what she was talking about. She offered to cancel my non-refundable flight reservation and issue a full refund to possibly book a non-stop flight with another airline since the flights were not the same (non-stop vs. one-stop). I told the representative that I had already researched that the non-stop flights have already been sold and therefore there would be no point in changing flight plans. I explained Delta had not given me enough notice to book a non-stop flight and therefore should offer me something in return. This representative said there was nothing else she could do or offer me. I demanded the $175 that had originally been offered. She still said she could not do that. I then asked to speak to her manager. She said her manager would tell me the same thing, in a snotty voice. Then she transferred me.

The manager got on the phone and I explained the same thing to him. The answer was still the same. I asked why the first person would offer something they could not offer. He was quick to change the subject of offering the full refund and canceling the flights. I asked if that was the best he could do and he said thats all he could do. I told him I would never fly with Delta again. He said Im sorry we are going to lose your business in a sarcastic tone.

If Delta would have offered something other than a sarcastic and snotty attitude I may have left a happy customer. They could have offered skymile points, a first class upgrade, or a partial refund for the flight change but they did not. Instead they infuriated me with their lack of customer care. If Delta's representative makes an offer it should be honored even if they did make a mistake. Shame on you.

I had a a 2way reservation on Delta from SJC, CA to OH. I had to change the Return date. Went to Delta.Com and spent 3 hours trying! The seach on Change Travel date at Delta's site lead you to believe that you can do it online. It says go to itinerary==>edit but when you go there all you can edit is your Seat! You give the right Creridt Card number is says can't locate it!

I wasted hours trying till I got to the conclusion it's all fake! They want me to call their overseas support so that they can make $30 for me to make a change to my return date! If at least they said so on their site so that I don't have to waste my time trying online!

I'm just flabergatsed I wish I could call my Congress rep. or somebody and report this!

On 2-20-08 myself, my daughter and granddaughter along with her dog arrived at the airport for a flight to Missoula Montana. We had previously book a flight out of Fort Myers at 6am, arriving in Missoula at 3:30 pm. Because of an error with Travelocity the tickets had not been paid for. The Delta rep. found the reservation and I paid for the 2 tickets again, for my daughter and 3 yr old granddaughter and dog, to get them on the flight. The flight was with Delta from Ft. Myers to Atlanta, a plane change to Portland Or. and then another plane change onto Big Sky Airways to Missoula. This flight was ticketed in person by Delta in Fort Myers.

My daughter made it to Portland and was told that Big Sky Airways no longer existed! The attendant at the gate told my daughter it wasn't her problem!

My daughter was directed to a phone on the wall. The person on the phone said he couldn't do anything and she would have to go to a Delta agent. By this time my daughter was upset and crying. She, her 3 yr old daughter and the dog made the trip to the agent. She was then informed she would have to wait 3 hours, go to Salt Lake City and then onto Missoula. She would arrive in Missoula at 9:15 pm. She was also told if she didn't stop crying, the agent would call security!

The trip was a nightmare! Why didn't Delta know that Big Sky no longer existed? Why was she treated so nasty, it was Delta's responsibility to get my loved ones to their destination without distress. The poor dog was in the carrier for 15 hours. To top if off, when we were in Fort Myers, the Delta agent had 2 more agents help her with the reservation. One was a supervisor! We were also told that they had checked with Big Sky in Portland to make sure that we wouldn't have to pay another $75.00 for the dog when she changed to Big Sky. SHAME ON DELTA.

Distress for my entire family. My daughter, my 3 year old granddaughter and the dog. Not to mention the rest of our family.

On 12-28-07, in good faith, I booked and paid for airline tickets from Delta.com for a June trip out west. Because I am in a wheelchair, getting on and off a plane is a struggle, so I booked two non-stop flights. Yesterday, 2-19-08, I decided to check online to see if those same flights were available at a reduced cost, and I was shocked to find out that my return flight no longer existed. Furthermore, their agents put me on a flight with a stopover in Cincinnati. When I called customer service I was told that they could refund my money for the return flight. However, by now all the inexpensive non-stop flights were gone. They offered me their 8 AM non-stop flight as an alternative, but I need a later flight so I could arrange a ride home from the airport in NY, and I also need more time in the morning to medically prepare for such a long flight. I asked that they pay for my return flight on another airline so that I could get an acceptable non-stop flight. I was told that they couldn't do that. I asked to be transferred to a supervisor, and I was. The supervisor told me that they couldn't refund the price of the return flight, but rather they would have to refund the whole amount and cancel both my flights. This is an unreasonable solution.

Delta, I was told, canceled this non-stop flight on 1-19-08 and never told me. If I hadn't accidentally checked online, I still would not know of the change; and it's now more than a month! By not notifying me they never gave me an opportunity to change my plans before all the good fares were gone. Normally, a 1-stop flight is less expensive than a non-stop flight and replacing a non-stop flight with a 1-stop flight, is giving me less value than what I paid for. If they sold me a product and then told me it's not available, and then replaced it with something of less value for the same money, thats called BAIT AND SWITCH. What I want is to keep the Delta flight from JFK to SLC and replace the DEN to JFK flight with the afternoon Jet Blue non-stop flight, since Delta doesn't offer one. I think its only fair that Delta pay me the cost difference. I think that this abysmal level of customer care is indicative of a company that wants to reduce customer options and raise prices by merging with Northwest. I trust that they will discover that good customer relations is worth the price of the cost difference for one flight, and perhaps my congressional representatives would be able to use their response as partial guidance in considering the approval of the upcoming merger.

Delta is forcing me use a flight with one stop instead of the non-stop flight I booked and paid for.

After trying to buy a ticket on line from Delta.com, I was not able to for the following reason: The window requesting the dates of credit card expiration would not activate despite several attempts. I called Delta and explained this. The ticket agent took my info and said that she would ask her person for the internet price. After waiting a long time, I spoke with this person who asked me what the problem was; and she then said it was my computer. I have a Mac, and she said I needed at least 2.0 Safari. (I have 3.04.) I was using Firefox, and she said I needed at least 2.0. (I have 5.0.)

Finally, she said she could not give me the internet price. All of this has taken me hours, and Delta could not figure out what customer service is. No wonder they went broke.

Tried to book business class on Delta from FLL-FCO on 9/19/08 returning on 9/29 from VCE. Delta wont release seats for frequent flyer points but will allow you to use 250,000 miles instead of 90,000 as they advertise. But their partner airline Air France does have coach seats released; and if I book them and at a later date find Delta or Air France has business class seats, it would cost me $75.00 per person to rebook. They won't tell me when seats are going to be released which makes it extremely difficult to plan a vacation. Most people need to advise their bosses when they are planning to take vacation.

I work for another airline as a flight attendant and need to look for another flight attendant to swap my vacation dates. This too, is extremely difficult. I do believe Delta's program is a come-on to get people to fly on them with great rewards which they can't honor. False advertising and an unfair practice. Why offer a program then they don't follow through with it? They need to at least give you a better time frame when seats are opened so people can plan--not guess.

This has complicated and nearly made impossible our family's vacation scheduling. Stress and unfair business practice are the damages.

I bought two tickets from Redmond, OR to Austin for the holidays. We booked a more expensive flight because it was more direct and had a shorter layover. A couple of weeks later we receive an itinerary change notice; then another one a few days after that. The changes nearly doubled our travel time! Now we have to board our dog, who we were going to bring with us, because she cannot be locked up for so long; and we have to endure a LONG layover in SLC. When I spoke to a Delta rep I advised her that I would like a credit or a partial refund because the flight I paid for was not the one I was getting. She advised me that Delta would provide a full refund or I could fly out of a different airport (Portland) but they would not do partial refunds. Their bait-n-switch way of selling tickets is completely unacceptable to me. I feel like I'm being held hostage by them because if I cancel my ticket I'd have to pay a ton more for a new ticket on another airline and it would require more layovers, etc. Going forward, I will do everything I can to fly a different airline. Their loss because I have used them to fly around the US and abroad (Air France), but their level of service is terrible.

Ended up having having to pay a higher price for the reservation.

On August 14, 2006, my wife and I had reservations on a Delta flight that was overbooked. We volunteered to take a flight the following morning and received credit vouchers for $400 apiece.

I booked flights for August 14, 2007 online at Delta.com. I thought, from reading the conditions on the vouchers, that we would get a credit when we checked in. However, I was told by Pat Gledhill of Delta that you have to phone or go to a Delta ticket counter to make the reservations and get the credit.

I cannot find on the credit voucher any such aforementioned restrictions and feel Delta is just trying to avoid paying for their overbooking in 2006.

On August 8, 2007 I was schedule to fly from NY to Montego Bay@8:00 am. However, there wa a horrific storm occured. i CALLED dELTA AT LEAST 10 TIMES to check for delays. I spoke with several representative who only advised me of the delays which turned out to be at 3hours. I arrived 45 minutes before the scheduled flight, yet when I reached the agent to check my bag I was told they had give them to someone else! I was unable to get a flight that day. As a result I lost a day in Montego, have to pay for hotel accomodations, parking, tips for baggage help although I didnt get to go anywher, and a wasted day of boarding my dog.

I don't expect you to pay for my losses,but I should be compensated in some way. You took my seats n spite of my calls on the road

the flight 565 had not taken off, and I could have been seated. You absolutely ruined my vacation.

On the 18th of July I purchased a ticket from Delta Airlines over the internet at their site for $200.00, about a week later they sent me an email for a lower fare to the same destination. I asked Delta for the lower fare, and was told that they would not give me the lower fare. Furthermore, that if I would change the reservation that I had made I would be charged $50.00 for such, and the newer reservation would then be booked less the $50.00 with me receiving the balance. I think that this is unfair practice with Delta, no other airline that I have dealt with pratice this kind of behavior.

I was charged $200.00 for a flight that went on sale a week later for about $118.00, to the same destination. My flight is not until the 6th of September. Well in advance for this to be changed.

I selected a flight with Delta to take a friend and I to Mexico in April. We paid for the flight and it was confirmed. Eleven days later, I got an email from cheaptickets that Delta changed our itinerary. Our one plane flight southbound was now a two plane flight. This negates the main reason I selected this Delta flight. Now, a month later, an email from cheaptickets saying Delta made another itinerary change. Our layover at SLC is now 15 minutes longer delaying our return home.

On June 5, 2006 I made reservations with Delta Airlines using my frequent flier miles (Skymiles). I wanted to fly my son and his family (wife and three children under the age of five). The flight was to orginate in Charlotte, NC and end in Minneapolis, MN. The flight leaving on August 15, 2006 and returning on August 20, 2006 was booked. We also had the seat assignments confirmed. It was important that it be a direct flight so that the children could arrive quickly and not have the hassle of connecting through another city. The reservation was completed and the representative gave me a confirmation number. Due to the request of a direct flight Delta Airline contacted Northwest for a flight through its system. This was completed and a second confirmation number was issued by Northwest Airlines. I called Delta in July to check and confirm the arrangements, we also went on-line and confrimed that the reservations were in the system. On the day prior to departure we again checked on-line to confirm seat assignments. All of these inquires were positive and the boarding passes would be issued at the ticket desk.

Upon arrival at the Charlotte Ticket counter the attendant informed my son that the reservations had been cancelled. My son called me in Minnesota to inform me of the situation. I immediately called Delta Airline and after several mintues was able to talk to a representative. He checked on the flight and said; the flight had been cancelled in June. I said this was not possible because we had checked on the arrangements and had confirmed and I was never informed of any issue. I tried to make other arrangements quickly to salvage My son's visit. I called my son about the Airline problem and about the flight arrangements made at the last minute (trying to make it work). Due to the late departure, extended connection time and the very late arrival it was decided that this was not in the best interest of these small children. We had to cancel our son's vaction and scrap all the plans for this important visit with me and my wife.

I had friends in the travel business check into the situation. They could not understand how confirmation numbers could be issued and then cancelled at the time of arrival. It has come to my attention through the Internet that bumping of frequent flier ticketed passengers is a real issue as of late. After flying Hundreds of Thousands of miles and spending Hundreds of Thousands of $; I am rethinking any future business on Delta airline. I travel to Europe once every month flying in the business class section and fly domestically twice per month.