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Consumer Affairs

Continental - Rude Staff

Consumer Complaints & Reviews

Emily of Aurora, CO on Sept. 27, 2011
Satisfaction Rating: 1/5

If I could give lower than I one, I would. On my flight from Denver to Houston, I attempted to watch the TV in the head rest in front of me. I tried to swipe my card numerous times, and the TV didn't seem to recognize I was even doing so. I pressed the flight attendant call button. The flight attendant arrived and said, very rudely, "Yes?!" I explained to her that I would like to watch TV and it wasn't working, to which she replied numerous times, "What do you want me to do about it?" I told her I just wanted to watch TV. She politely asked me, "Would you like us to turn the plane around and go all the way back to Denver so that you could watch your TV?" This was all done very loudly and people were turning around staring. She then told me she didn't understand why my card wouldn't be working if I "had enough money on it". She then called me arrogant numerous times. She said that the youth of our country was nothing but disrespectful and arrogant, and that my mother clearly had not raised me right. She also explained to me that I could not respect authority and that I was clearly just an "arrogant little brat".

Then, as I filed a complaint with a supervisor at the service desk, she stormed off the plane. She came to the desk and began to bold face lie about things I said to her. Other people were standing around to back me up and complain about her behavior. They told the supervisor that that was in fact not what happened, and that in reality, she had just come unglued on me in the plane. She then told me that I was disrespectful, arrogant, and nothing but a brat, and I would never succeed in life because I could not respect people. I informed her that I had graduated from a top ten law school (Standford, to be exact), and that I was in fact extremely successful and my mother clearly had raised me right. Then, after having her insult my mother enough, I called her a crazy bitch, very politely though, of course. She then said I was going to be arrested and called security. As I was leaving, she then followed me down the terminal, calling me names and screaming, "This is the future of our country right here. This is the future generation. Our country is in trouble." I have filed numerous complaints with the airline, and have yet to receive any action on their part.

This flight attendant's name was Rona (at least so she says). She is a Houston based flight attendant. Everyone, beware. I will never fly Continental Airlines again. I am canceling my rewards card with them. And I'm willing to spend double the price on flights just to avoid this airline. I am also going to speak to my firm (since numerous of the partners were on the flight and witnessed this) about choosing another airline from here forward.

Marilyn of Mendham,, NJ on May 6, 2004
My sister and I flew to Ft. Myers on 5/26 & returned on 5/29. We requested wheel chairs. They were not available nor was anyone there to push them. We had to wait an agonizing ten minutes for help. And on the way back we waited again, I finally had a young man come running with a chair and he nearly toppled me out of it as he actually ran through the airport. People were watching him. I asked him to slow down, he ignored me. I resent this treatment. I will not be flying again, this was a dreadful experience for my sister and myself.

Your rudeness and lack of caring for elderly people is evident. I resent it. How would you feel if your mother were treated this way?

Anna of Palm City,, FL on April 21, 2004
On April 20th, I flew on flight 708 from Tucson to Houston. When I arrived at the airport I was a little confused by the ticket counter. There were 5 agents working the counter. Behind them were signs for Continental, America West, and Northwest. I noticed the first line was for Elite travelers so I got into the next line. There were only about 3 people ahead of me. After about 10 minutes I was next in line. The agent said "America West" and I replied "no, Continental". She then informed me that I was in the wrong line and that I would need to go to the next line.
So I went to the end of the next line behind people who had arrive after me. There were only about 4 people in that line so I was fine with that since it was my mistake. However, after waiting about 20 more minutes the same agent who had sent me away began helping Continental customers. When she got to me, I asked her if she realized that I was the same person she was unable to help 20 minutes before. She informed me that since their flight left before mine that she had to help them first.
There were only 2 people behind me in line. I feel that she could have gone ahead and checked me in. At the very least I should have been told to wait there for the next available agent checking in Continental customers. I told her I didn't feel that it was very good customer service at which point she became very defensive and argumentative. At no time did she offer me any appologies or have any concern for me. While checking me in she walked to the end of the counter and was talking under her breath to another agent who then looked up at me.

I have been flying a long time. In fact I used to be a flight attendant for Delta. I have never been treated so badly.

Seymour of Toms River, NJ on Jan. 31, 2003
On flight 1550 from Newark to West Palm Beach, the attendant came around at breakfast time and literally flung a muffin onto a bare fold-down table with no dish or napkin. Approx a half hour later an attendant served a drink. This was the crudest service I ever had in my life. It would be best if you stopped service altogether if this is what someone gets.

Moreover i had a severe headache and neck pain, and when i asked for something for relief, the answer was a simple "I have nothing" and then she left. It seems as though she wa fed up with her job.

 
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