Continental Airlines

I paid to upgrade from coach to business class. I had to wait for 30 minutes and 29 seconds to speak to a customer service representative since I was not able to do online check-in for my flight. This never happened before the merger with United. I want to congratulate United on dragging down Continental Airlines to their pathetic, unacceptable level of customer service. After 53 minutes and 20 seconds, I was finally able to complain to a supervisor about their nonexistent customer service. I received an insincere apology about how they are working to improve their service and the fact that there has been computer problems since the merger. What it comes down to is that Continental, because of a merger with United, has had to lower its standards. Thank you United for eliminating Continental as the leader in customer service in the airline industry. United Airlines was able to take its fat and lazy work values and drag Continental into the mud with this merger. I need to start using another airline.

Continental Airline's merger with United has resulted in changes to the OnePass program. OnePass Elite Silver members can no longer book seats near the front of the plane. We now have to pay $ for a better seat or wait until the day of the flight. As a long time flyer with Continental and a 10 + year OnePass member, I am outraged at this change in the program that is supposed to provide benefits to frequent flyers. It is a slap in the face to a very large and loyal customer base. I am no longer a loyal customer. A shame.

I am beyond angry with the type of service we, as consumers, have been experiencing in the last couple of weeks. I understand that Continental and United are going through a merger but the planning and the execution of this merger is causing this company to lose many customers.

I am a Gold Elite member, travel exclusively Continental for work/personal reasons but I am now considering going to another airline. I have been on the phone trying to reach an agent since Friday for an average of an hour a day and still have not been able to speak to anyone. I work in the financial industry and I am well aware of what it takes to execute a merger. I am sad to see that both companies are risking losing many clients because of bad planning and execution. The merger of their systems happened over a week ago and we are still experiencing these waiting times of over an hour.

I am a OnePass member and am desperately trying to receive credit from Continental for 3 of my 4 flights with Lufthansa in September 2011. I was in contact with OnePass since September, sending them emails - nothing helped and recently they quit answering my requests. Please check this issue.

I have been trying to rebook a return flight from Fort Lauderdale to Vancouver, BC, and I'm unable to get through to an agent. I have been trying for 6 hours on Saturday, 4 hours on Sunday, 2 hours on Monday, 3 hours on Tuesday and now currently waiting to get through and at over 3 hours. What options does one have if you can't get through to an agent?

Continental Airline's merger with United has resulted in changes to the OnePass program that cost the consumer even more money. When a OnePass Elite member goes to select a seat on a new flight, the computer program blocks out all of the seats near the front of the plane and only allows the member to either (a) pay $49 for a seat not in the back of the plane, or (b) take a seat in the last few rows of the plane. As a 30-year flyer with Continental and a 25-year OnePass member, I am outraged at this change in the program that is supposed to provide benefits to frequent flyers. It is outrageous and a slap in the face of a very loyal customer base. In short, the United-Continental merger is the best thing that ever happened to Southwest Airlines. I will never fly Continental again unless it is my only option!

While traveling with my 82 year old mother, we were unable to get seats together. No one would change seats, so we ended up sitting diagonally across from each other at opposite windows. She was in row 1, and I was in the row behind her on the opposite side at the window. The cabin crew on my flight was so disrespectful. It was insulting. When it came time to choose a meal, I was sleeping. The stewardess poked me and asked what my choice was. When I asked what the choices were, she curtly asked if no one gave me a menu. I guess she was the one who would have, so it must have been a rhetorical question. I simply said chicken, hoping that was a choice. When she came to my mother, there were no choices left. She said to her she would bring her a salad and bread. When my mother asked a question, she snapped back "I can't hear you". This happened 2 more times, at which point my mother told her not to bother.

The stewardess walked away annoyed, as if she had been inconvenienced. When the meal came, I wanted my mother to have mine. I asked the stewardess to offer it to her. She replied "that lady does not need to eat", not knowing she was my mother, or that we were traveling together. I asked her again. She replied "she does not need food". I then said to her "that is my mother, and I would like you to ask her if she would like my meal". She then replied that there was a company regulation stating she could not offer her the meal. I got up to bring her the meal myself, but at that point, my mother and I were no longer interested in the meal at all.

I brought it to the galley kitchen handed it to the other staff member, and asked her if there was any such regulation. At that point, the stewardess told me she was calling the captain. I thought he was going to come out and speak to us. She made up a story that she did not feel safe, and needed to be in the back. She then had another crew member bring us a misconduct form, informing us she we were under some kind of observation for being a security threat. My mother is 5'2", and 82 years old. I am 53 years old, and not much of a threat. I found that this crew member's ability to intimidate and harass a passenger was supported by the captain, and not handled properly.

In an age when we are under real threat, we cannot have this nonsense be a part of our lives. I also fly Continental on business (first class) 2 to 3 times a month. I will never fly this airline again, unless it is the only way to get somewhere. We got off the plane, and the captain obviously realized he had been made a fool of, but he never really apologized to my elder mother. Perhaps he could have been his snarky self with me, but to disrespect a senior was very disappointing.

Lately, the hold wait has gone up to 45 minutes, and of course it all goes to India. You are not able to get an American on the telephone; consequently, another 30 minutes time may be added to your call. They have less and less staff and complain about helping you. They charge a ridiculous amount of money to fly but they want you to do it all. For example, they want you to do your reservations online as if everyone had a computer. They want you to print out your own ticket. They want you to sign yourself in and if you don't do any of the above, they get mad at you. The staff and stewardess are rude, obnoxious, intimidating, and complain themselves about the airlines! I went to the desk to check in and they refused to check me in because I was Continental although I was flying United. Sick greedy CEOs have ruined Continental and now United!

First of all, I find myself using this forum to lodge my complaint because your OnePass Call Center wait time is not acceptable. I hung up after 45 minutes. My complaint: I recently flew to San Diego from Newark, NJ. On the return trip, several of us holding Silver Elite (Premier) tickets were not allowed priority boarding by United gate personnel. We had to wait and board by section like everyone else. When I challenged the gate person, she said she was only following United policy. I am a Silver Elite member. I pay annual membership for my Continental OnePass Plus card, and now I get to hear a United gate attendant tell me that this benefit of pre-boarding I once enjoyed is no longer applicable? What the heck is going on? Will I get a refund on part of my membership fees for loosing this and who knows what other privileges that I'm not aware of yet as a result of this merger?

Due to circumstances beyond my control as I managed a family emergency, I was unable to get to the airport in time to catch my flight. I did, however, try to contact Continental Airlines to notify them and to arrange to change my flight to the next day. I understand there might be a fee for this change. After two hours of waiting on the phone (while at the local hospital), I remained on hold and was unable to talk to a human to make a change. My mobile phone battery subsequently died and I was forced to take up the flight change the next day. While I was fully prepared to purchase a one way ticket to get to my San Antonio destination, I found (after finally speaking with an agent) that not only did I lose my ticket to San Antonio, but Continental cancelled my return flight ticket as well and refused any compensation.

This is a horrible scam on the part of Continental and needs to be stopped. I did have to buy a completely new ticket, but did so on another airline at twice the cost of my original. At this point, Continental owes me $500 for the difficulties and expenses they have caused. I am considering small claims court.

On February 17, 2012 passengers were notified about 6 pm by the departure board that flight 4759, scheduled to depart at 8:30, was delayed. Over the next hour, the departure time kept shifting later and later without so much as a word from the airline attendant at the gate. Finally, when the flight was delayed until 10 pm, she announced that there were mechanical problems with the plane, and that it had not left NYC. She said the times posted were just an estimate, and she would let us know when the plane took off.

Since there was so much time between the current time and the scheduled departure, I asked if they could bring another plane to Cleveland. But no attempt ever seemed to be made to do that. The times continued to shift out. And when it was indicated that departure was at 11 pm, I asked to be rescheduled and for a hotel voucher and was denied. I made a fuss and finally that was done. I was angry at the callous disregard for the customers. There were no apologies, no offers to reschedule, and no attempts to find another plane. As a result, I was stuck in Cleveland overnight with no luggage, and missed my daughter's final high school swim meet of the season. I will not fly Continental again unless there are no other options.

I must be honest: I'm working in the travel and service industry myself. I'm going to have to express my disappointment with Continental Airlines. I have flown 13 flights in the last two months with 6 different airlines and Continental has been a huge disappointment. Firstly, on all other flights I have been on there is a crew member standing at the entrance of the plane welcoming you on board, not one person presents (disappointing but can understand). When during the safety briefing we had a blonde air hostess standing and leaning against the panel with her arms folded--professional? Then the inflight entertainment was not working for about 4 hours into a 9-hour flight and we had two very young kids extremely restless in front of us. No fault of the kids; just again disappointed.

Then I tried to plug my laptop into the plug points provided on the plane and guess what—it's not working with the inflight entertainment. Fine, but two screaming kids--no way to get away. I pushed the help button to get a hostess to inquire about something and it took 2 hours and 15 minutes for anyone to come to assist (extremely disappointed now). Then the last thing that really upset me was that my girlfriend is vegetarian and we wanted to get a vegetarian meal. Guess what? We could not have one even on the charging menu you can't get a vegetarian meal apart from a cheese plate. We understand that we should have requested a meal prior, but we did not. Again, the flight attendant could not even relay the message back, give feedback or anything. They did not even know what meals they were serving as we were one of the first to be served. All I can say is, wow. Finally, I will never fly again with them.

Continental changed my departure time of my originating city, and made my layover in the 2nd city before I go to Europe very short, less than 30 minutes. I have been trying to change to another departure time from the originating city. I tried online, and they automatically sent a message to call customer service. I have been trying to call customer service for more than 8 days. 3 times, they would answer they are busy and hang up. The other three times I would wait at a minimum 1.5 -2.5 hours without answer. Then my phone's battery dies. Until now, I cannot reach them. Since United took over, Continental's service is absolutely horrible. I have been a Continental customer for the last 17 years, with close to a million miles, and now I am really questioning if I should stay with them. At a minimum, what Continental can do is to give you an option to leave your contact information or phone number, and they would call you when they can within 12 hours or so. Even the government has this option for God's sake. If they are really that busy, then hire more people to answer or fix your website.

Continental has made a horrible mistake. I have a time share in Malaga, Spain (AGP) and booked a flight to Malaga, Spain and back from Indianapolis. Continental has changed the schedule from arrival in Malaga to BCN. I want Malaga on May 17th. Continental changed Malaga (AGP) departure on May 31 to Madrid. This is insane. My time share is in Malaga, hundred of miles from Barcelona. Why would anyone at Continental make such a terrible mistake? If you can't take me to Malaga as I purchased, then immediately refund my purchase price. I have changed credit cards because the other was lost. My visa debit card is now *** through First Bank of Richmond, Indiana. The ticket was US$1,161.60. However, my first preference is to just get to Malaga on May 17 and leave from Malaga on May 31. Another passenger is on hold who is going on this trip until this gets resolved. Please hurry. I am a senior citizen. I appreciate the help. Please resolve as quickly as you can.

Allen ** and I are living in Illinois at the moment because of Allen's work. Allen's job here is coming to an end in a couple of weeks. We had made arrangements for his son and his son's girlfriend to fly here one way and drive home to Pennsylvania one of the vehicles that we have in Illinois. They were on flight 4804 on February 10 from Pittsburgh. The flight was going to Cleveland and then to St. Louis on flight 5277. There was a delay of the flight leaving Pittsburgh which subsequently ended up in them missing their connecting flight from Cleveland apparently from the weather. Continental airlines put up the kids in a hotel for the night. Their next possibility was for a flight to arrive in St. Louis at 1:30 pm on February 11. However, flight was cancelled or full, etc. The next possibility was for a flight getting them in at 6:30 on February 11.

As the airport in St. Louis is about two hours away that would have meant they would have gotten here at the house at 8:30. They had to leave at 6 am in the morning to drive back to Pittsburgh. The option from the airlines was for them to fly back to Pittsburgh from Cleveland on February 12. We chose this option as there was not enough time for them to adequately rest before driving 12 hours straight through. We still have to have them come back and we will try again in a couple of weeks. I know Continental Airlines has no control over the weather and all precautions for safety were taken. I would like to know if we could get a voucher for the two tickets. The two passengers were Shayne ** and Rachel **. Thank you so much.

Continental or United, whichever they call themselves lately have the angriest employees. Not sure why. I travel all around the world and the international flight attendants are super nice. Btw, I'm an American. This is a very sad situation.

On Thursday, February 2nd 2012, my luggage was not unloaded from Philadelphia, PA on flight ** at IAH Bush International in Houston, TX. My luggage contained important documents in regards to my work in Beaumont, TX on Friday, February 3rd 2012. The meeting that I had to conduct, with other business associates, had to be cancelled. We were told at the airport to call 281-821-3526 the next morning to inform IAH where to send the luggage. Several phone calls were made but no one answered the phone.

I wasted three hours on Friday, February 3rd 2012, to drive back to Houston not knowing whether or not my luggage would be there. I did receive the luggage and complained that the phone number on the pamphlet is not good unless someone answers the phone. I should be reimbursed for my time, rental car, and gasoline because of this inexcusable incident. I do have witnesses to this occurence.

It's difficult. I need lots of paperwork to travel with an animal. I arrived in San Jose on Friday night, January 27, planning to drive to San Isidro del General, Perez Zeledon, on Saturday morning. Due to some **-up on Continental's SJO end, my dog is in lock-up. Today is Sunday, and I will be in San Jose until at least Tuesday (with all the hotel and food bills that involves). Someone did not get Napoleon's import papers prepared' and he is being kept in a warehouse. This is a very sweet and trusting golden retriever, who has never spent more than a few hours in a kennel. He's now on his third day.

The very nice people at the B&B take me to him twice a day, to let him out, and give him food and water, and spend time with him. Today, I spent nearly four hours sitting on the dirty concrete with him. He and I are both covered in warehouse dirt. I'll go back to see him again tonight. Continental brags about their system, their Houston kennel, and their QuickPak. Continental has (had) a good reputation for transporting pets. When I get my traumatized dog to San Isidro, you will hear much more from me. I am in San Isidro now, but have no internet. I was able to send this, and can go to a coffeehouse to check my email.

The form would only take my Chicago phone, but I won't be there until July. Costa Rican mail is completely unreliable. We rarely even check the box. Please use my email address.

In August, my husband and I booked 2 flights with Continental for Fort Myers, Florida... from Cleveland, Ohio to Fort Myers. In November, we changed the flights from Cleveland to Tampa and paid the $150 per flight change cost. We had paid for the flights in full in August and they were $539 each.

In November, we are re-billed $1,200 plus for the flights we had already paid for and Continental and United agree they overcharged us but won't credit our Visa. This is since November. The flights were originally $539 each and when we re-booked the flights, they were $239 each. However, we did not get the credit and we have been re-billed $1,200 plus.

Please help. We want our Visa credited at least, if not the refund, but for the cheaper flights.

My wife was traveling from San Diego to Hyderabad (India), on January 24, 2012. She took the Continental flight 1699 to Houston. From Houston to Hyderabad, she was traveling by Qatar Airlines. Per my wife's itinerary, she's entitled to carry 2 check-in bags (with no extra charge), however, out of the two bags that my wife checked in, one baggage was charged $70.00 by Continental airlines, with the "extra baggage" fee.

I explained the Continental Staff at the San Diego airport, that this is an international travel, with a connecting flight operated by Qatar Airlines from Houston. Also, I showed the itinerary/e-ticket that clearly states "baggage: 2 pieces per traveler", the staff stated that the airlines policy changed, and also that the e-ticket does not indicate 2 pieces per traveler, at no cost.

I reviewed the policies, and I am pretty sure that they have charged me for no rhyme or reason. Also, it was the very first time my wife was traveling all by herself, on an international travel. I had to cough up this ridiculous amount, as I wanted her travel to be as smoothly as possible. To say the least, I am thoroughly disappointed with the level of support provided by Continental Airlines staff at San Diego airport.

They were disinterested, and never ready to acknowledge my status or figure out my complaint. Now, I have my travel to Hyderabad on February 14, 2012. How better can I explain it to the staff, that they should not charge me for the 2 bags, as I am entitled to carry them. As a premier airline, it is Continental Airlines' prerogative to offer the best possible support to the customer, and see that the service and the customer are both satisfied. If either of them fails, it would be disastrous.

I would sincerely appreciate it if my case is reviewed at the earliest. I have registered a complaint (reference number: 5144721) with Continental Airlines on their website. However, I have not yet received any response. As a customer, I seek an explanation from Continental to know how they are going to handle my case and how would I be compensated.

On 01-21-12, I'm supposed to fly back in NJ but because of the storm my flight was canceled. The problem is I have my 6-month-old son with me and I didn't have that much food for him. I asked if some buddy can do me a favor to go buy a milk for my son, the answer is too bad we can't do anything for you. My son was crying from 6 p.m. until 9 p.m. Finally they sent all of us to a hotel Barcelo so I asked for help to order a food for my 6-month-old son. Total money I spent was $287 for all food and wipes and Pampers and water for the baby that happened in Guatemala city on 01-21-12.

I flew Continental Airlines, which is now under United Airlines. Continental is the worst airline in my experience and I frequently fly. I flew Continental Airlines back in 10/26/11 where they lost my luggage. They found my luggage 3 days later. So, I had to purchase clothes and other items until they found my luggage. I was inconvenienced for days.

I had to constantly call the airline's lost/delayed baggage number to inquire where my luggage was at. This trip was supposed to be a mini vacation. I was so upset that I couldn't even enjoy my trip. Continental Airlines' customer service is horrible.

I had a rude customer service representative by the name of ** on 10/27/11. Her supervisor was no better. Her name was **. I am still awaiting my reimbursement for the items I had to buy. l have been waiting for 3 months now. Count them... 3 months!

I have called them at least 16 times. Let's see how much longer I am going to have to wait. I am going to file another complaint against this airline. This is ridiculous. I would not recommend this airline at all! My reference number is **.

Worst Customer service I had ever seen by an airline employee. My wife was traveling Continental today. The agents at Wichita airport were not only rude to her but I have never seen such bad customer service.

Wait until the Southwest comes to Wichita, these morons will have to look for jobs.

My itinerary showed that I was supposed to be on flight 4115 departing to Birmingham at 2:55 pm on January 5th. For some odd reason, I got moved to 5:30 pm when I printed out my boarding pass. When I arrived in Houston to change the 5:30 flight to the 2:55, the customer service lady told me my bags would arrive at the scheduled 5:30 flight, and it was not possible to get my bags to arrive at the same time as I would if I got on the 2:55 flight.

Now, I have to contact my school and pay $75 dollars for a ride to my school. Also, I had to wait 2 hours and 35 minutes extra because of this delay. Overall, I am extremely disappointed and angry about this flight experience. Hopefully, you make sure this never happens again. Thanks.

*Transcript of letter sent by email to the airline*

On December 21st, 2011 around midnight, I checked our itinerary and our flight (CO4853) departing from ROC the following morning had been cancelled. I called customer service and I had to wait around 45 minutes to speak to an agent. After weighing different options for 1 hour and 20 minutes, I even searched over the internet other carriers for flights from ROC that had available seats. The only option they gave us was to board a plane on a "nearby" (almost 2 hours) airport - Buffalo, refund our tickets, or wait after Christmas to travel to our final destination.

We agreed to change our plans and take the Buffalo flight in order to make it home for Christmas. The flight had a departure time of 6:00 am, being that it was now 1:30 am, and we had to be there at 4:00 am, which meant leaving Rochester at 2:15 am at the latest. We finished packing and left for Buffalo without any sleep. This also meant changing our planned return flight, since we were driving to Buffalo, because even return flights were almost completely booked due to high demand. We were only given one option to return on January 2, so we could report back to work on January 3.

On our return flight (January 2nd), our flight departing from (CO1117) SJU at 4:42 pm was late for 25 minutes. Since our connection through EWR had a layover of only an hour, I knew that it will be a close call. After asking the gate agent, he said that there was plenty of time and I shouldn't be worried. But what he wasn't expecting that as soon as the airplane landed, passengers started to conglomerate around the gate and chaos started. Passengers didn't follow instructions and the gate agents were unresponsive to this madness. After all we sat down in the plane 40 minutes late and for the worst we had to wait to depart for another 30-40 minutes. So with a total of an hour delayed, I was sure that we were going to miss our connection to Buffalo.

After we landed, the service agent booked us for the next flight (next day at10 am - CO4838). Since apparently the airline didn't have any fault for the delayed flight (I differ), they didn't offer any other options than a pillow and a blanket. When I requested if they were willing to accommodate us in another airline flight, the answer was no. When I asked for a meal voucher, the answer was no. They sound like robots trained to say no. So, we had the option to stay in the airport overnight or pay ourselves for accommodations. Before making a decision, we asked the agent to retrieve our luggage because we needed some clothing and personal hygiene products. And also since we bought some duty free liquids, we have to put them in our checked luggage in order to pass security the next day.

To add more fire to our frustration, they sent us downstairs the terminal to baggage claim and their answers were also no, no, and no. They couldn't retrieve our luggage because it was 9:45 pm and the office in charge of retrieving luggage closed at 10:00pm! So without our luggage, even though we knew that a hotel night will cost us money, since I have some back pain conditions and my wife had a terrible numbness in her legs, lacking any personal belonging, and without proper winter gear we decided to stay in a hotel.

We returned for our luggage the next morning (Jan. 3). The agent with the name of Erma "**" (probably I misspelled her last name) made the request (8:28 am) and informed us to wait around 45 minutes over the belt # 9 to retrieve our luggage. After almost an hour waiting surrounded by flying pigeons, we decided to return and inquire for an update. To our surprise, Mrs. Erma told us that our luggage was sent out on an earlier flight and that there was nothing she could do about it. To my frustration, I asked her if she knew this information. Why sent us to waste an hour in front of a belt? Her response was that "I'm sorry."

Lastly, I asked her again that we didn't want to lose our duty free shopping and she offered us to buy a liquid box for $10 or $30. So, we went again to the check in area. I asked the agent if she could waive the box fee and her answer obviously was negative and prompted to speak to a supervisor. The supervisor (Mr. James **) told us that he couldn't waive the fee, because it wasn't his fault and that at least the airline was offering an option to save our duty free products from throwing them in the garbage. At this point, I was so overwhelmed that I almost started to cry. I just paid the $20 for two small boxes and left the counter.

Mr. Smisek, this was our nightmare vacation flight with your company. I understand that sometimes they are things that are out of your control. But the extensive wait over the phone waiting for a representative on December 21st, the lack of control over SJU with passengers, the insensible employees in Newark, that won't take any other luggage retrieval request after 9:45 pm, Mrs. Erma at the baggage claim desk leaving us for an hour waiting for our luggage even though she knew that our bags were sent out on previous flight, and lastly Mr. James ** washing his hands when I asked to help me with our situation, are things that you could control with better training in customer care management.

A ticket was incorrectly issued after an attempt to reserve a reward ticket, but purchase it with miles from another account, resulted in negative mileage balance. More than a month later, without warning or any attempt to contact me, my credit card was charged $980 for a mileage purchase to offset the negative balance. After several calls, on 3/25/11, the purchased miles were removed from my account, the miles debited for the reward were re-credited to the account and debited from my husband's account. I was told I would see the refund to my credit card early the following week. After 9 months, more than 30 calls and 20 hours mostly spent on hold, I have not received the promised $980 refund.

My luggage was left behind in Newark at my connecting flight. I arrived at my destination, Lisbon, without my clothes and bathroom accessories. I also don't have the documents that I need for work because this is a business trip. I can't change unless I buy new clothes. My coat is in my luggage and it's cold in Lisbon. I need some of my documents to work. It is a stressful experience that I could do without.

I was going to Morocco to spend a week there. My flight was intended to go to Dallas then Frankfurt then Rabat.

Upon checking in in San Francisco an agent called ''Jazz'' was bullying me and saying that I will have to get my luggage in Frankfurt to transfer them. I explained to him that I have no visa to get my luggage in Germany as I have to pass the customs to do that, then he ignored me. In Dallas before boarding, I asked a continental agent about this problematic of not being able to transfer my luggage once in Germany. He did a research and told me that I will not be allowed to take the airplane as there is no convention between continental and Royal Air Maroc for my luggage to be transferred by them. I had to wait 12 hours in the airport and then I was given a flight that goes from Dallas to Spain, then Italy, then Rabat, and of course my luggage was lost in all this unti, after repeated back and forth trips to the Moroccan airport they was finally found in Frankfurt. I had to wait 10 days before my luggage arrive to Morocco.

What is astonishing is that before buying my ticket I called the customer service representatives to ask them about the luggage transfer since I don't have a Schengen visa and they confirmed many times, even after they asked their supervisor, that my luggage will go straight to morocco. Since checking agents and flight attendant were no courtesy? Continental added more stress and made my travel experience seem as hell. As a result I will never ever give them business. If anybody wants to go overseas then Air France and Lufthanza are the best to be with.

I was returning to Chicago from Newark with my daughter (lap baby). I only checked a car seat. I brought my Rolling carry on, baby bag and stroller with me to be carried on to the plane. At the door to the plane, I was to leave my stroller and it would be brought back to me when exiting the plane. The agent then told me I would have to leave my rolling carry on there as well. I was a bit worried because I didn't check any bags in order to avoid losing any of my belongings. I received a checked ticket from the agent and proceeded to board the plane. When I exited the plane, I waited for my stroller and bag. My stroller was brought up to me and I was informed that my carry on bag was to be picked up at the baggage claim area. I was worried because only now could I strap my daughter in and make my way to the baggage claim area.

By the time I arrived at baggage claim, my car seat was there but my bag was gone. I filed a report right away at the counter for continental and was told that someone probably took my bag by mistake. I called every day at least once and finally it was confirmed that someone had taken my bag to Brazil. It was to be sent back to the United States and would need to clear customs. On December 9, 2011, 5 days after arriving home in Chicago, I spoke with an agent (Anthony who was awesome) who called Brazil to see what was going on with my bag. The agent in Brazil said he had it there with him and didn't know where to send it.

The agent from Texas gave him directions of what to do and I assumed I would have my bag within a few days. Long story short (shorter), it is now December 21, 2011 and All I have gotten out of the airline is "we are working on it" and they are not liable because someone else took my bag. They are just trying to help me out because they care about their passengers. I told them how I have things items in the bag that I need right away, such as my coat, my daughters winter coat and boots. There are many more items that I need now as well but in any event they issued me $200 for the meantime. I don't even know what that means. They told me they have 8 weeks from the date that a claim is filed - not from the date my bag went missing to locate it or cut me a check.

How am I supposed to sit around and wait to see if they find my daughters winter boots while winter is here and I am living in Chicago? They claim that because I am home, there is not that much they can do for me because they assume I have other things at home to get me by. I guess they don't understand that children do not stay the same size and I have to purchase new clothing for them each season. So I am very angry that my daughters Chanukah gifts this year are new boots, coat and doll to replace what she already owned. Now what about my makeup? I took my makeup with me and wanted it on the flight because it cost so much money. I don't have any more at home to get me by so I am borrowing from my friends and making do. I am also going to have to wait 8 weeks to be reimbursed the 200 dollars that I used to buy my daughter winter clothing. I don't have this kind of money and this is so wrong of them to not help me out more. Every time I call I get a different story from one agent to the next.

Today I called and was told my claim was received as of December 18th. I had faxed it over on the 16th so they have a few extra days to locate my belongings. They may have said that another customer took my bag to Brazil but I know for a fact that on Friday December 9th 2011, my bag was returned to the continental office and was in their hands. There is no reason why I am still waiting for it and they can no longer claim that they are not responsible. I have tried to speak to the manager and I continue to get the run around. I demand they send me a check to go out and buy myself some things that I need for the winter! This is so wrong and I always thought people suing for pain and suffering was pathetic, but I must tell you that I am so upset about this and it is effecting my mood and for some reason I can't let it go. My doctor even gave me a prescription for xanax to help me through this tough time.

There were 30 people in the queue to check on their bags. This lady vanishes for 10 minutes with no one else at the desks. When a passenger who has a flight to catch, Connie G, talks to her in a stern voice, I suggested that she being customer representative should be patient and not talk rudely. She then has the audacity to tell me that I have no right to tell her what to do or not. She threatened that she will walk away and not to help me. She claimed that she has been up since 4 am. Little did she know that I was up all night. This happened on Saturday, December 17, 2011, at EWR at around about 9:20 am in Terminal A. I don't think that Continental taught her that attitude. She is giving a bad name for her co-workers.

I would like to tell you a story that happened to me on December 23, and is ongoing as we speak. I've been a flyer on the airlines for a very long time, more than ten years. I was booked on a flight to Sao Paulo on the 23rd of December out of Newark NJ flight number C31 confirmation number **. I got the ticket agent check my visa, passport, customs and gate personnel as well!! I got down in Brazil and found out my visa expired!! I was sent back up the next day. I know it's solely my responsibility to make sure all my paperwork is in order!! I was about to leave the airport when I got back in Newark, I was very sad as ever on Christmas day!! I know my issue!! I am blind in one eye and vision is going in the second eye!!

I thought of calling customer service and see if they can help! To my surprise, a very nice woman on the phone named Donacella told me that in about one hour she would rebook the flight leaving on the 27th, same flight with same confirmation number!! This was as long as I call back and tell any customer service rep that I had my new visa on hand!! Tears started coming out my eyes when she said this was of no charge!!! I asked for an itinerary and she said it would be on my one pass account from Continental Airlines!! I needed the itinerary to give to the Brazil consulate to get a new visa!! I will attach a copy of the old visa to show you it is a real mistake because the year of the issue date you cannot see clearly!

I was off in the end of a snow storm carrying my luggage to New York to get a new visa and back to the airport!! 8 hour to complete, I finally get back and find out the flight had been canceled!! I figure OK, let me call customer care in Continental and get this straightened out for the next flight but no one answered the phone. For two days I slept at the airport, since all hotels were fully booked!! Next thing, I was in line for six hours, only to be told there was never a ticket or reservation on hold subject to me getting my new visa!! Talking with Lillian ** was not pleasant at all! I finally got customer care on the line and they confirmed I had a conversation on the 25th about a new flight out, even telling me that my second flight would not be able to leave until the next day on Tam Airlines in which I agreed on!! But they said that they will not honor this at all now!

I was blown away!! When I had the conversation, someone recorded and a copy of the paperwork off my one pass account!! I talked to a few people about this matter thru Continental and they seem to just read the right of your policy about proper paper documents and not their own customer care. I didn't make up this story!!! I would like some help putting this to close and making me feel like I didn't do the second part wrong. If the girl said on the 25th there was nothing we can do, I would have gone off in the sunset!! So I am asking that Continental Airlines rebook a flight for me at no extra charge based on the things I mentioned here. It was a very sad thing that happened, let us continue a very positive relationship!

Well, this is a problem of a lot people who travel to the Caribbean, especially to the Dominican Republic, where they are charging us for both baggage. I will recommended people not to use this airline to travel to this area because you will be paying for both bags. I also had a hard time as the unprofessional security guys from Middle East cannot even speak English.

Yesterday, I accompanied my wife to the Guarulhos International Airport, where she was due to fly. We got there quite early and went straight to the Continental Airline desk. The check-in was still closed at that moment so we waited in line but after 30 minutes, a Continental employee noticed that my wife had done the check-in at the OnePass website, so she directed my wife to another line. So far so good but after waiting in line for more than 45 minutes, when it was her turn at the check-in desk, a Continental Airline clerk named Luis ** was extremely rude and aggressive when he noticed that she was flying economy but was standing at the business first line. When she was about to explain that she was mistakenly directed to that line, the clerk aggressively told her to "go away". When she said he was being rude, he simply replied, "You're nothing. Get out of here." Thank God I was not around when that situation happened. Anyway, that was outrageous and absurd. We, in our whole life, have never seen or heard anything similar in terms of customer service at a check-in of an airport.

This is completely unacceptable and for an airline who promises commitment to their customers, this should be a very shocking reality.

Because of that particular Continental employee named Luis **, me, my wife, and my family have decided not to fly United-Continental again. It was a pity for me who used to consider Continental as one of the finest and best airlines to fly. I was a customer for more than 8 years now.

Also, I will make sure, by using my social media contacts, that the extremely rude and impolite treatment my wife received will be fully disclosed so people can be warned about the way Continental customers are treated by its employees at the Guarulhos International Airport.

On Saturday, Sept. 24, I was set to fly from Charlotte, NC to Moncton, New Brunswick, Canada via Newark Liberty Airport. The flights were with United. Well, I say United because that was what's written all over my e-tickets but the planes and crew all said 'Continental'. I know the airlines have merged but it seems that when things go awry, they blame each other when it's really just one entity now.

We got to Moncton, almost. We were set to land (I could see the landing strip) when the pilot suddenly said it was too foggy and we had to return to Newark. He's the pilot and knows best, I guess, but I've landed in much, much worse. Anyway, when we got back to Newark, it was nearly 11:00PM and they said the flight was now officially canceled and basically, we were on our own. We all ran to the Continental 'Customer Service' area because we were in Terminal C. There was one flight to Moncton the next day, but it was full and they weren't accepting standbys. I asked to be rerouted back to Charlotte and get a credit for the trip so I could try again. I mean, what else could I do? Was I going to wait around in the airport for days to see if something might pop up? The service agent who was beyond rude took at least 90 minutes to process the paperwork, which I just knew in my heart was all wrong. Even she claimed not to really know how to do what she was doing.

The next morning, I went to Terminal A to catch the flight I was supposedly scheduled on back to Charlotte. They had no record of me on the flight. After much running around and pleading, I got an entirely different airline to put me on a flight back to Charlotte at no cost to me. I was really disheartened by the treatment of everyone connected with Continental to people who bought tickets with them. Passengers were very patient about all of these and yet we were treated poorly in return. It was like everyone at Continental had a huge chip on their shoulder. My story may have been bad, but there were people much worse off in this situation. There were people in wheelchairs, families with small children, etc. I know when the reason for a flight cancellation is "weather". There is no compensation (again, the weather in Moncton didn't seem very bad to me) but to leave us high and dry with not so much as an apology or a meal voucher, I don't know, it seemed Draconian.

To the employees at Continental and I'm including the flight attendants, ticketing agents, CSRs and grounds crews, I would say any job worth doing is worth doing well.

On August 12th, when I flew out from Houston, my plane left 32 minutes late. This is because the flight attendants let the people sit in on other people's seats. They're not doing their job. Then, when we got to LA, my next plane was to leave in 20 minutes, so I tried to go ahead and get off the plane and they were telling me that I have to wait, even though I just explained to them that my plane was leaving. I ran all the way to my terminal to discover that my plane left 5 minutes early. After this, I had to go to the bus station, took two buses from LA to San Diego, and rode a taxi to get to our base, so I wouldn't be late.

I could have been put on 90 days restriction, which means I could not leave my ship and would have lost a month's pay, due to the poor service that this airline provides. I also had no clue, where my bags had been. I will personally never fly with Continental again. This airline is garbage!

That being said, I am disappointed to report that these customer service values were mostly vacant during our recent travel on Continental.

Allow me to illustrate in detail the numerous problems we encountered during our recent travel to and from Las Vegas. For reference purposes, our Confirmation number was BG6LXD for round trip travel from Ottawa, Ontario to Las Vegas, Nevada via connections in Newark, New Jersey departing Fri Jul 8th and returning Tues Jul 19th.

1. Gate/ticket agent Shirley: Upon checking in, we were informed of a delay of our first flight, CO2623, due to inclement weather in Newark. Understandable. While waiting to board initially, I approached the gate desk to ask a question. Shirley did not look up from her computer screen even once and acknowledged me only by saying, "Yes?" in an exasperated tone. I asked if the flight was full, she replied tersely, "Yes". She didn't look up from the desk at any point. We boarded the plane, only to end up disembarking as Newark continued to have severe thunderstorms. Several hours passed. At this point we began to worry (along with several others) about our connecting flights. My companion, Guy Dagenais, approached the gate desk to inquire about alternative flights. When he asked about our connection, Shirley complained about working overtime with no one to relieve her and that she was taking a break. She left the gate desk without another word, much to the astonishment of all those who were waiting to find out about their connections. She returned approximately 20 minutes later and looked into alternate flight connections with no acknowledgement to leaving her post. While we were not aware at the time, rather than booking us for the first Saturday morning flight from Newark to Las Vegas, she booked us for the Sunday morning flight instead. There were several others in this same predicament.

2. Misdirection/Baggage Problems in Newark: Upon discovering the flight mix-up when we arrived in Newark, we were rerouted to Las Vegas via Phoenix early the following morning on USAirways. Due to the early hour of the flight to Phoenix, and the hotels being booked with stranded passengers, we decided to spend the night in the terminal. Based on this plan, we were advised by the customer service agent to go to the Continental Baggage counter in the morning to pick up our checked luggage before checking in at USAirways, rather than cart it around with us through the airport. After a restless night in the terminal, we arrived at the baggage desk at approximately 4:30am to be rudely informed that our luggage was lost. We explained that we had been directed there to pick it up when she said that no one was even available to search for our luggage until 6am (which was too late for our 6:45 flight). It may be difficult to believe, but this woman was worse than Shirley. While Shirley was sullen, this woman was borderline confrontational! She continued to explain that we would have to fill out a lost baggage claim once we arrived in Las Vegas through USAirways adding, "USAirways will try to say it's our problem, but we'll just send you back to them". While we would have taken this employee's name, I was too upset by this point and we left the desk. What I do know is that she was the only employee at the Continental baggage desk at 4:30am on Sat Jul 9th. She is an African-American woman with a plus-sized build.

3. Luggage in Las Vegas: Fortunately, when we arrived in Las Vegas (after further delays with USAirways) and went to the Continental Baggage desk, our checked bags were in a roped section outside of the baggage office (along with about 50 other bags presumably belonging to other wayward passengers). I was dismayed to discover, however, that two items from my checked luggage were missing - a pair of scissors and a pair of beading pliers. There was no notice from TSA in my luggage to indicate that my bag had been searched and these items removed, nor is there any restriction in the TSA website for these items.

4. Return flight: On the evening of Mon Jul 18, I attempted to check-in for our return flight. Confirmation number, as well as e-ticket numbers, was invalid. After a lengthy time on hold with the reservations/customer service number, we discovered that due to the problems on our arrival, we had lost seats for our return flight. While we were placed back on the same flight, we no longer had adjacent seats. I explained that as a plus-sized person, I specifically wanted to sit next to my significant other. I was told that an upgrade was available, for a fee, for an exit row seat. Sitting in an exit row seat was not a viable solution for me either since I do not feel comfortable sitting in an exit row - both for the safety and well-being of myself as well as the other passengers on the flight. The woman was unhelpful and I escalated to a manager. After being on hold again for a long time, Michael **, a tech support manager, was the only manager available. He was not helpful and had the audacity to suggest that Continental was doing me a favour by getting us back on the flight in the first place.

Despite having faced numerous issues with our flights to Las Vegas, and now facing more issues with our return flights, he felt we should be grateful that we were on the flight we had originally paid for. I asked for another manager to speak with and was told that no one was available until 6am Central time. He gave me a direct number to reach a customer service manager. Therefore, I woke up at 4am in Las Vegas in order to call Customer Service. Of course the number Michael gave me did not go to the Customer Service Manager, but instead directed me to baggage claims. Calling back, I pressed the right buttons to be directed with a Customer Service agent for an international flight yet when we were finally off hold and gave our confirmation number, we were put on hold again, without even an opportunity to speak further. We remained on hold for over an hour! When a customer service manager finally came on the line, the flight details had already been sent to the airport and we would have to bring this concern forward at the airport since it was too late to do anything at that point. Once at the airport, the hassles continued with Lynn ** at the check-in desk. We explained our situation, and Lynn said that we could check in with the gate agent or with the flight attendants on board the plane and attempt to get seats together. Once again, it seemed that Continental employees were just trying to pass us along to the next employee to deal with rather than address our situation. When we got to the gate agent, we were sullenly handed new boarding passes with adjacent seats as our concerns had been forwarded from the check-in gate.

I presume you are aware of the changes that have recently occurred in the airline industry. There are fees for everything - luggage, food and snacks, entertainment on the plane, more leg room - all things which used to be complimentary. So what would our fees be if we were to itemize Continental for the losses we incurred as a result of this travel experience? What is fair compensation for our time, money and aggravation? First of all, our travel time to Las Vegas should have been 8.5 hours. Instead, it was approximately 24 hours. In that 24 hours we lost a car rental reservation, forfeited our room reservation, suffered from lack of sleep, and were subject to stress and frustration at every turn. The problems on our return flight meant that instead of enjoying our last night in Las Vegas, we spent it on hold or arguing with Continental customer service agents, only to get nowhere. We woke up early to resume our cause, and again, got nowhere.

On the Continental website, the "Continental Customer Commitment" is posted. It states that you "are dedicated to providing a level of service to [y]our customers that makes [you] a leader in the airline industry. [You] understand that to do this [you] need to have a product [you] are proud of and employees who like coming to work every day. " To continue, "[y]our goal is to make every flight a positive experience for [y]our customers. " As a Star Alliance member, Continental has more commitments to uphold, like the promise that wherever you are in the world, the Star Alliance network is there to guarantee a smooth travel experience. " In light of our recent travel experience, we received neither a positive, nor a smooth travel experience.

Continental's commitment to customer service needs to be more than words posted on a website, or a recorded message from the company president before the safety demonstration - especially if these messages are hypocritical in light of real customer experience. With the recent merger of Continental and United, it will not help to be the largest airline in North America if you have no passengers to fill your planes. I know there were several other travelers who experienced the same poor customer service from Continental as we did. Whether they have brought forward their concerns, I cannot say. It is quite possible, like most people who experience poor service, they are choosing to respond with their own actions instead to avoid Continental for their future travel plans.

Personally, I would like to give Continental the ability to address these concerns and show that as a company you are committed to customer service. My boyfriend and I would be pleased to discuss our recent travel experience further.

Karen **

I use a Chase Continental Visa card to purchase my tickets. This enables me to have 1 bag checked at no fee. When I try to check in online, it wants to charge my card $25.00. Each time I go to the ticket counter, I show them the card and they waive the fee. This last flight on 9/1, the ticket agent said I didn't use the same card to purchase the ticket. I showed her the printed receipt. And she acknowledged that there was a glitch in the system. She proceeded to waive the fee and print my baggage receipt. The bag went on the conveyer belt. I looked at my receipt. It had the wrong name and flight info on it. I brought it to the agent's attention. They retrieved the bag and printed another receipt. They claimed it had to do with their merger with United. This is not true, because it's been happening for longer than this merger.

When I called to get this straightened out, the supervisor had many excuses but no resolution. He said that if I was the only one that this was happening to, they probably wouldn't do anything for me. Because I was told this conversation was taped, I asked that he contact whoever had authority to correct the problem. And I asked him to have that person contact me the next day when I returned home from my trip. His answer was "it's never going to happen". Then, he corrected himself and said they would look it over, evaluate it, and then maybe get back to me. I told him this was unsatisfactory and he really didn't care. I asked him for an 800 number to call. He kept talking about other things and wouldn't give me the number. He repeated that I would have to give him the courtesy of finishing what he wanted to say. I had already been on the phone for almost 45 minutes and spoken to 3 different people. I didn't want to hear anymore, but he wouldn't give me the number. I finally hung up and decided I would get it from someone else at Continental.

In June, I booked 4 tickets, leaving from Newark, NJ going to Miami, FL. It was scheduled for Aug. 28 at 7 am. Unfortunately, Hurricane Irene was working her way up the coast. Our flights were cancelled late Friday night and early morning of the 27th. I went to Continental Airlines website and requested a refund, being that the airline cancelled. This meant I would miss my cruise. There was no need for a flight at a later date. I was given 4 refund confirmation numbers. On Monday, Aug. 29th, I was contacted by a Continental rep, asking if I would like to fly at a later date. I replied no as I would simply like a refund to my card, which I have already requested. I was advised that it would take 7 business days just as the website states.

I called and spoke with a rep on Sept. 8 at **. I was told I should have received my refund on Sept. 6. I asked to speak with someone who would be able to expedite the refund or find out what the problem is. She replied, "You're speaking with me." I asked to speak with someone in management and I was hung up on. I also sent an email to the refund status email. They kicked back a generic response about the 7 days. I sent a fax inquiry about the refund and still haven't heard a word. I would like my refund of $478, just as quick as it was debited from my account. Please help!

On 28 Dec 2010, my husband, daughter and I flew from Savannah, GA back home to Houston on Continental Flight 3055. We checked three bags. Only two of our bags made it to Houston. Those two bags contained our clothes. Our third bag (the one who didn't make it) contained not only our digital and video cameras with all of the pictures of my 15-month-old daughter spending the first Christmas she could really enjoy with her grandparents, but also all of the Christmas presents my husband and I received from family during the trip.

We filled out all the necessary forms at the airport and were told that we would be contacted. We were not. After a few days, I called and waited on hold for 30 minutes before being told that there was no way for Continental to know where our bag was and that they would not contact the Savannah airport to see if it was there.

I contacted Continental customer service on 15 Feb 2011 and we received a letter dated the same day, but postmarked 18 Feb 11, stating that a thorough, system-wide search that extended to other air carriers was completed. We received a check for $100 and a $200 flight voucher, which we have not used. We were told that the Contract of Carriage, which we had never been aware of after years and years of flying, basically let Continental off the hook for liability for any of the contents of the bag--valued at approximately $1,000. To date, we have received no response as to what the "detailed" search entailed and there was no evidence that one was conducted.

I recognize that hurricanes create special conditions, but Continental's total lack of customer service was exceptional. We were in Punta Cana (Dominican Republic) during hurricane Irene. Continental cancelled our flight (8/28/2011) on Friday, 8/26, as expected. However, they made no provisions for returning us home. We could not contact them and calling the 800 number (even literally at 3:30 am) resulted in "Due to the high volume of calls, we are unable to take your call."

Their site stated they would not respond to emails. I tried calling the local Santo Domingo number. First, I was on hold for 40 minutes and the representative hung up on me. I finally contacted someone who had no clue when or if Continental would send a plane to pick up the "refugees". My husband and I made a trip to the airport. The Continental's staff, again, knew nothing and were actually fairly rude. (Note: the US Airways and Delta people did try very hard to find us a flight anywhere on the East Coast). The end result is that after hours on the internet, I finally found us a way home. It cost $2,500 (not counting the additional hotel costs) and it took 22 hours of door to door, but we got home.

Continental's "solution" was to fly us to Panama City; Panama and then on to Houston. We live in NJ. Houston is over 1,600 miles from our home; Punta Cana is only about 1500 miles away!

The arrogance of this company is staggering. Again, I understand that hurricanes truly disrupt operations, but there was a complete abandonment of customer service.

My husband and I were on our honeymoon in June and had a connecting flight through Newark, NJ. My husband left the case containing his scriptures (which are of immense personal importance, besides containing some very special papers; they also contain all of his notes and insights from his time as a missionary) in the terminal. As soon as we realized this (a couple of days later, we couldn't get any help until we got back into the States a week after the flight), we went to a lost and found baggage desk and the lady was so helpful!

She found the item in their system, gave us the item number and gave us the phone number to contact to get it mailed to us. We asked if it was still in Newark and she said she didn't think so because it should have been mailed to the Houston warehouse already (we later found out that it was still in Newark at that time and wasn't mailed for another week after that). So when we got home from our honeymoon a week later, my husband immediately called to get the arrangements made to have the case sent home to us. He gave all of his information, including a detailed description of the case and contents, to the person on the lost and found line and was told someone in the warehouse would contact him within two days.

A month went by and nothing. So he called again and went through all of his information again, and was told the agent would personally email the warehouse and he would for sure hear from them within two days. Another month, another nothing. So he called this morning, the woman on the line refused to look up his item, stating that since it had been two months and it hadn't been dealt with, it probably wasn't even still in the warehouse. At this, my husband flatly asked to speak to a supervisor. He was told, "No, you can't". He let her know that he was furious and would find a way to speak to someone higher up and would never fly continental again. We even went so far as to call the store in Alabama that buys Continental's leftover lost and found, and while they don't have the case yet, they took information about it in case they do get it and can contact us.

I paid for a round trip flight to Barcelona, Spain for July 17, 2011 and return of July 30, 2011. Leaving was relatively uneventful, however, returning home, we (my sister Patricia **, sister-in-laws Constant ** and Joanna **; all of us are 60+ years) We had a flight where we were to be seated together and fly a direct flight from Newark to Little Rock. We were detained in the Barcelona airport. No one from the airline or anyone knew about the flight. There were a total of 177 passengers who sat on the floor of this airport for over 9 hours. No food was offered and it was hot in there. Some guy (I have no idea who) took all 177 passengers to board 4 buses (no one from the airport or airline offered to help anyone carry/load or unload their luggage).

We were taken to a 4-star hotel somewhere in Spain. The hotel, however, was lacking about 3 1/2 of its stars. We unloaded our own luggage and carried it to horrible accommodations. We were told to go to the basement where we were offered food I wouldn't feed an animal. The buses came back at 2am (no sleep, no food, my luggage was ripped to threads and all my clothes were wet from the rain), it was no better at the airport. Again, we rechecked and carried our own bags, waited in line at 2am and waited again for the plane to come.

Once in the air, one of the flight attendants grabbed several backpacks, mine included, and "threw" them in the overhead storage even after being told they contained laptops, cameras and breakables. The attendant replied that she didn't care. Instead of sitting with my family, my sister-in-law Connie and I were put at the very back, next to the toilet. Connie previously had a heart attack and was told for such a long flight to get up and move at least every hour of the 9-hour flight. I went at the back where another attendant was standing. I told her about Connie and asked if she could briefly sit in the seats across from our seats to stretch her legs. The attendant proceeded to wave the palms of her hands up in my face and replied, " I don't care about no heart attack. She can't sit there!".

Okay. Then when the food cart came down the isle, starting in the front of the plane and got to our seats, we were told "Sorry, we have no more food". So for the 9+ hours flight, Connie and I ate a bag of potato chips and water. We were supposed to be home July 30, 2011 at 7:30pm but we arrived home around midnight in Little Rock after being rerouted to Charlette NC. I have written a letter (registered) to Continental Airlines on August 2, 2011. I still have no response. Oh and when we got off the plane we said, "hope you have a good day" to which the attendants replied "Easy for you to say, we gotta go to Paris now".

My mother, 87-year-old Delia **, who has Alzheimer's disease and my father, Francisco ** were stranded at EWR for nine hours waiting on their connection flight to ROC on Sunday, August 21 that was supposed to leave at approximately at 11:30 p.m. to arrive at ROC at 12:35. There was a delay to 5 p.m., then to 8:40 p.m.

In all this time, no one was concerned from the Continental airlines of all this waiting time. No meal, no assistance of any nature. There's more! They were charged $974 on a one-way trip to ROC leaving SJU at 6:01 a.m. No respect for seniors over 85 years old?

On 23 June 201, I purchased two airline tickets from Continental Airline at the cost of $219.40 each. The flight (c01181) is scheduled to depart Fort Lauderdale airport on August 27 at 7:15am and arrive in Newark, New Jersey airport at 10:30am. On August 22nd, the National Hurricane Center issued warning to east coast travelers because of hurricane Irene.

"Maximum sustained winds are near 115 mph...185 km/h...with higher gusts. Irene is a category three hurricane on the Saffir-Simpson hurricane windscale. Some strengthening is possible today and tonight.

Irene is a large tropical cyclone. hurricane force winds extend outward up to 70 miles...110 km...from the center...and tropical storm force winds extend outward up to 290 miles...465 km.

The latest minimum central pressure reported by an air force reserve hurricane hunter aircraft was 951 mb...28.08 inches."

Upon learning the weather conditions, I immediately contacted the airline and requested the trip be reschedule or cost be reimbursed due to the hurricane advisory. Needless to say, both requests were denied and I was informed that the cancellation would cost a deduction of $150 per ticket from the originally charged amount.

I'm requesting a reimbursement for the above purchases due to unforeseen natural disaster or weather issues affecting the east coast area (New Jersey). Hurricane Irene is schedule to reach New Jersey on Sunday, August 28th.

I was on a bereavement flight from Glasgow, Scotland to Newark, NJ on November 23, 2010 and my flight was canceled after a 5 hour delay. I was told there was no way to get me to Newark, so I was put on a flight to JFK via London. I found out that half of the plane was redirected to JFK and half to Newark, but no one listened to my concern that my car was parked in Newark and I needed to get back there.

I arrived in JFK at 3:00 AM and was told by Continental Airlines that they would not provide me with transportation to Newark, where my car was parked. I took a taxi which cost $129.00 and gave the driver a $30.00 tip because I was grateful that he drove me right to my car. Long term parking at Newark is no place for a woman traveling alone to be wandering around at 4:00 AM.

I was given a form in Glasgow that stated I was entitled to 600 euro ($800) as well as transportation reimbursement to my destination city. I attempted to contact Continental Airlines for the next 30 days for compensation to no avail. When I did get through to someone at the complaint desk, she told me "You are out of luck" and hung up on me. I wrote several letters to Jeffrey ** with no response. It wasn't until I contacted the fraud department at the FAA that I received a call from Deborah , who heads up the complaint department. She told me that she would give me the $129 for the taxi ride (less the tip money) , if I withdrew my complaint. She also stated that she would not honor the Continental Airlines policy of the 600 Euro reimbursement because there is a loop hole that the airline "hides behind".

I told her how insulted I was at this horrible treatment, and she told me that there was nothing else Continental Airlines would do for me. I did receive the $129.00 but nothing else. I wasn't even offered any meal vouchers. I incurred a bill of $75.00 for food and an additional $35.00 in parking fees plus my tip of $30.00, not to mention a delay of a day and a half, almost missing Thanksgiving with my family. To add insult, I flew on a bereavement fare which, after taxes, cost more than a regular fare. When I questioned this, Deborah told me that Continental Airlines charges "special" fees and taxes for bereavement fares and I should have paid closer attention when I was booking my ticket.

Continental Airlines is fraudulent and pathetic.

I traveled Continental Airline with a group. On 8/27/2010 in Orlando, Florida, the check-in lady said that she overcharged $50 on my credit card. So she was going to refund me $50 and charge $46 for the group rate.

Instead, she charged my credit card again for $46 instead of refunding me the $50. She charged me $96 for two bags.

I called my credit union and was told they could not do anything about it. I must call Continental Airlines, which I did, but they refuse to refund me. I emailed Continental Airlines and here is their response was a decline of my request.

While going through the security check-point at Newark airport a TSA agent re-scanned my bag because I didn't take out my laptop, I thought nothing of it at the time until I reached my hotel room and noticed my laptop was a little lighter than usual and then I realized that the battery was stolen. As for Continental airlines the fact that they do not serve any free snacks for a flight over three hours is a joke. They actually expect you to pay for it. So it wasn't surprising to see the flight attendant taking a quiet stroll down the asile when she was hawking the snacks to the customers. A mere $8.95 for chips and dips. If the stares could talk.

I traveled Continental Airline with a group. On 8/27/2010 in Orlando Florida, the check-in lady said that she overcharged $50 on my credit card so she was going to refund me $50 and charge $46 for the group rate.

Instead she recharged my credit card again for $46, instead of refunding me the $50. She charged me $96 for two bags. I called my credit union and was told they could not do anything about it.

I must call Continental Airlines, which I did, but they refuse to refund me. I also emailed Continental and their response included a decline of my request for a refund.

I was supposed to leave Newark, NJ on CO114 at 10:10PM. The plane did not arrive till 11:50PM, and did not leave till 1AM. As a result, we missed our connecting flight from London to Jordan.

The sad part is that no one from Continental was there to help us. We had to spend hours in lines till we got some airline to contact someone from Continental and take care of us.

Finally, after almost two hours in a line, they put us on a flight to Frankfurt, Germany to Jordan. We got to the Lufthansa desk, and they told us that the flight is closed. We ended up having to spend the night in London.

And then the following day when we finally got us out on another flight and we got to Jordan, I discovered that my luggage was not there. It turns out that Continental did not change my bag tags when they changed my flight. I was stranded in Jordan and not able to leave to my final destination because of Continental's screw ups.

We were told in London that this is a common problem with Continental. Never again will I ever fly Continental!

Continental Airlines flight 1491 from Atlanta to Tokyo on July 26 was canceled this morning. Nothing available for 24 hours. Flight was to leave at 8:25 a.m., arrived at the airport at 6:25 and was told it was canceled. Notice did not appear on their website until 9:40 a.m., over one hour after flight was due to takeoff. Told by ticketing agent cancellation was due to weather and no compensation. Website said "crew rest delay".

Customer service said they contacted us. No email or phone call was received. I checked the spam folder.

I flew out of Newark, New Jersey to London on July 10th via Continental Airlines flight CO103. I arrived in London and found my check on piece of luggage and it had been gone through by TSA but no card was placed on it notifying me that it had been checked. All my belongings were all disorganized and my watch and GPS w/car attachment had been stolen.

I called Continental in USA and I was put on hold for more than 30 minutes once, 18 minutes the second time, and I have not been able to get through to someone since.

I checked in with Continental Airlines on July 10, 2011. The kiosk screen checked me in and said "no visa required". In addition to other individuals that weighed my bag and said Brazil has a higher weight allowance. After my 20 hours flight to Brazil, with 2 plane changes in Texas and Panama, I arrived in San Paulo, Brazil. Upon looking at my passport, they discovered that I did not have a Visa, so I was considered a threat and was held for 20 hours. The communication was non-existent, my passport was taken, and very little food was provided. I was forced to buy a $50 calling card to call home, and I asked to see the American Consulate but was denied access. I was treated as a prisoner in Panama as well, and finally released and given my passport back when I arrived in Texas. I had no idea where my luggage was until I arrived back in San Francisco.

The statement below speaks for itself!

Mr. Smisek:

I have been flying with Continental and United since the days before Frank Lorenzo and last Friday at P.B.I. my home based airport I experienced one of the worst that I have ever encountered. I arrived at the ticket counter at 4:05 a.m. to be told that flight 1831 to Houston had cancelled owing to mechanical problems. I was to connect in Houston with a flight to Albuquerque. After much searching they found a flight at 12:15 pm from P.B.I. to Cleveland, Cleveland to Denver with a connection to ABQ arriving there at close to midnight, 2:00 in the morning back home.

After this was sorted out almost an hour later with no offer of even a breakfast voucher, I asked for one which was given with reluctance for $6.00 which would not have even covered Burger King. I ended up using it and putting in $10.00 out of my own pocket. I was then to find out that the pilots for the flight to Cleveland were not going to show up for the flights so I started to panic believing I was not to get to Albuquerque for my work the next morning. I walked from Continental to Delta, back and fourth four times and a very pleasant lady at Delta, Marianne found me seats through Atlanta arriving at ABQ at 7:00 p.m. that evening. I walked back to Continental to be told the computer would not release my booking to Delta. As you know, under circumstances of a customer being stranded by mechanical problems, an airline has to do everything in its power to re-book a passenger, especially an Elite which I am.

I proceeded to walk back to Delta for the fifth time and they could not get it released either so from my cell phone I called the elite desk. They had me on hold, back and forth for almost an hour eventually finding a way to release my itinerary with Continental. I had to walk back to the Continental counter yet again to see if it had been released. I walked back to Delta to be checked in only to discover that Continental still had my luggage. I had to walk back to Continental, I was sent down stairs to the office in baggage claim, waited for someone to find my bag, (35 minutes) then take it myself back to Delta. All of this took me more than two hours and when eventually achieved I was exhausted and I was still on the ground in Palm Beach. Mr. Smisek, I am 62 years old and should never in a million years have had to go through this, it should have all been handled by Continental from the beginning including the transfer of my baggage.

I have spoken with supervisors both at the Elite desk and Dorothy ** in Houston and all I get from them is words, words are cheap. After 750,000 miles with United and close to 600,000 with Continental, a little more should be given in a case like this. I am not happy right now with Continental even though I have several more trips booked with you and I am absolutely adamant that somebody from your office contact me and tell me what they will do for me to appease this. Even the offer of upgrades on my next flights would have made me feel better, but each person including Joe ** the station manager in Palm Beach said they could not do that. What has happened to the customer service of old, especially to your most frequent of flyers?

I look forward to hearing from you or at least someone in high authority to solve this matter and at least make me feel a little better right now toward Continental which I have supported for many years. Incidentally, I have been an Elite member ever since its inception in 1987, one of the originals and that is printed on my elite card, pretty loyal don't you agree?

I also have another situation to discuss with you, this happened the week before out of Boston to Newark to P.B.I. Again what happened was totally uncalled for and totally unacceptable. Also, my flights I had to take to ABQ from P.B.I. have not been posted to my account, that is another story.

I look forward to your reply,

Frank **

My daughter (7 months pregnant) and granddaughter (1 1/2 years old) are in South Korea flying back to San Francisco today, July 10, 2011. My daughter got her tickers on line and booked the tickets for herself and my granddaughter who would sit on her lap. When she went to the ticket counter to check in the people there told her she needed an e-ticket number for her daughter. She showed her the information she printed about the tickets when purchasing on line. The gal at the counter there gave my daughter an 800 number to call and get the ticking information.

My daughter called me asking me to call to get the information. I called and was on hold for 20 minutes. I then got someone on the phone and explained exactly what I needed. She told me since it was an international flight I had to talk to someone else. She put me on hold and that wait was another hour and 10 minutes before someone got on the phone. I spoke to a man, told him I was a little upset having to wait on the phone so long and hoped he could help me. I explained the situation one again, gave him the confirmation number and he told me that he would have to transfer me yet to another person. In the meantime my daughter was waiting for the counter to open back up again as they had taken over an hour lunch.

My daughter ended up getting to the counter before anyone answered the phone on my side. The person at the counter was no help. My daughter asked, "what will it take to get my daugher on the plane?" Counter person charged her $125 and set her one her way.

Is the United merger destroying Continental?

For the past decade, I have traveled 25,000-50,000 miles a year for business, with 100% of it out of Newark Airport and 80% on Continental. Since the announcement of the merger with United, I have seen a steady decline in the level of service and "on time performance" of Continental. My most recent business trip to Indianapolis has convinced me that the merger with United is going to destroy the Continental that has served Newark Airport customers so well over the years.

My business trip to Indianapolis required that I leave on Sunday, May 22, and return on Thursday, May 26. Both flights were non-stop ERJ-145, 50-seat jets operated by Continental Express. On both flights I had seat 1A, which is five feet from the cockpit and front door and allowed me to hear all of the conversations between the crew and the ground staff while in Indianapolis and Newark. At no time during the outbound or return flights did a drop of rain fall in either Indianapolis or Newark on Sunday or Thursday. Also, on both flights, the Continental crews were very professional and might as well have been passengers since they were kept in the dark like the 50 other people on the flights.

My outbound flight on Sunday was scheduled to leave Newark at 1:10 pm and arrive in Indianapolis at 3:13 pm. It was a bright, sunny day and boarding started as planned at 12:45 pm. By 1:05 pm, all 50 passengers were on board but there was a problem--no pilot! The gate agent told the co-pilot that they were just notified by "Continental Operations" that the pilot was flying in from Ohio and would not land until 2:30 pm and that the flight would probably not leave until 2:45/3:00 pm. Unfortunately "operations" did not tell the crew what to do with the passengers for the next 90 minutes until the pilot arrived and none of the gate agents wanted to let anyone off since everyone had boarded and all bags were loaded. There was a 15-minute discussion on the consequences of letting passengers off, only to have them not return on time for takeoff, which would require their bags to be found and removed (which would be a "nightmare"). As you might expect, the 50 passengers responded very unhappily (and loudly) when they were told that the flight would not be leaving for another 90 minutes and no one could leave. After the uproar from the passengers, the decision was reversed by the ground crew that passengers could leave only if they "promised to stay in the immediate boarding area."

After the frustrating 60-minute unloading /re-boarding process, we were back on the plane and the pilot arrived around 2:30 pm. We were up in the air at 3 pm and arrived at Indianapolis at 4:26 pm. Our departure from Newark was almost two hours late and our arrival in Indy was two hours late as well. During the flight, I'm sure I wasn't the only passenger thinking the following questions: Why did no one know that the pilot was not only late for the flight; he wasn't even at the airport until everyone had boarded the flight? If the pilot had to fly from Ohio to get to Newark to fly our plane to Indy, obviously "operations" knew about that well before 1 pm. Once "operations" knew that the pilot was going to be 90 minutes late and notified the crew, why did they not also tell the crew what to do with the 50 people already seated inside the plane? Did "operations" really think that 50 people were going to sit in a small plane for 90 minutes waiting for the pilot to arrive from Ohio?

While my trip to Indy got off to an unpleasant start, it pales in comparison to the return flight home on Thursday. Again, not a drop of rain fell in Indy or Newark on Thursday. Again, I was seated in seat 1A and I had a front row seat to the conversations between the pilots and the crew, which did a great job despite being constantly lied to by "operations."

My flight home was scheduled to leave Indy at 5:30 pm and arrive back in Newark at 7:29 pm. The departure screens at baggage check-in and security showed that the flight to Newark was "on time"; however, it was not until we arrived at the departure gate that we found out that the flight was now "on gate hold" and that its departure was now delayed until 6:55 pm because of weather delays "in route" to Newark. I was told by several airport workers that no rain fell at the airport in Indy that afternoon and when I called my wife to tell her about the delay into Newark, she was surprised because "it had been a beautiful day in NJ."

I retreated to a bar near the gate only to find out that it was "standing room only" because Continental had delayed several departing flights "at the last minute" like they did with my flight. After finally getting a seat at the bar, I struck up a conversation with the bartender. She told me that today was no different than any other day because the bar is always full of passengers whose Continental flights were delayed for dubious reasons. She said that while some of the passenger's stories she heard seemed "too horrible to be true", almost every one of them said the same thing at the end of their story: "the merger with United is destroying Continental." Little did I know that I was about to become one of those passenger stories that seems "too horrible to be true."

We all returned to the gate to start boarding at 6:30. After everyone got on board, Continental announced that the "gate hold" was going to be extended for another hour and then they told everyone to get off the plane and come back at 7:30 for re-boarding. Many of us went back to the bar for some dinner and more discussions among the patrons about the obvious decline in the quality of Continental's service.

Back to the gate at 7:30 for re-boarding at 7:45, we left the gate at 8 pm, taxied to the runway and then sat through another 15-minute "ground hold" before finally taking off at 8:25 pm--almost three hours late.

The flight to Newark was uneventful with no turbulence nor delay and we landed at 10:07 pm only to taxi to a "holding area" where we parked and sat. After 10 minutes of silence from the cockpit, the pilot told all of us at 10:21 pm that "there was no gate for us to park at and it would be another 30-45 minutes before a gate became open." Many of the 50 passengers responded in disgust. Wasn't this the reason for the three-hour hold in Indianapolis, so that there would be a gate for us when we landed in Newark? It wasn't until 10:51 pm when we pulled into a gate, three hours and 22 minutes late from our original 7:29 pm arrival.

Looking back at my "round-trip nightmare" to Indianapolis and having a front row seat (1A) on both flights, I believe that there is ample proof that the merger with United is destroying Continental. Just consider the following that occurred on this simple, direct, round-trip flight: 1) While both flights were on "Continental Express", the flights were under the direct control of "Continental Operations." It was obvious to me that the crews on both flights, just like the passengers, were kept in the dark about what was really going on; 2) My flight to Indianapolis left two hours late because Continental Operations notified the crew five minutes before departure (after all the passengers had been boarded) that the pilot was going to be 90 minutes late. Why did Continental Operations wait until the last minute and not tell the crew what to do with the 50 passengers for 90 minutes until the pilot did finally arrive? Did Continental Operations really think that 50 people were going to sit in a small plane for 90 minutes waiting for the pilot to arrive from Ohio?; 3) On my return flight, we waited through three hours of "ground holds" in Indianapolis so that we would have a gate available for us in Newark when we landed, only to have to wait another 45 minutes after we landed for a gate to be available. There was no rain in either Indianapolis or Newark but the flight was a total of three hours late because of "weather in route" that was not encountered "in route" when we finally took off for Newark. Continental Operations was in control of the Continental gates in Newark so why wasn't our gate available when we landed?

From the conversations I overheard between the pilots and the crews on both flights, it seems that many of the changes United is making at Continental are having negative impacts across many areas of Continental's service--from the time it takes to serve food in flight because the passengers have to pay individually for their meals to how crews and pilots are scheduled for work. This later issue seems to be at the heart of the problems I suffered on both of my flights--no pilot for my flight to Indianapolis and then the planes that were stuck at the gates in Newark were stuck because the pilots who were suppose to fly those planes were stuck in the planes that couldn't get to the gates.

It was my impression that Continental is no longer running Continental; United is. United has a well-earned reputation for poor customer service and it appears they are now dragging Continental down to the level of customer abuse that earned United the lowest rating in customer satisfaction for the past two years (http://www.beyondchron.org/articles/Can_t_Get_No_Satisfaction_at_United_Airlines_8805.html). This can be nothing short of disastrous for those of us who use Newark as our primary airport.

After 20 years of enjoyable business and personal travel on Continental, my last six months of traveling on Continental has clearly shown a significant decline in just about every area of their customer service and operational efficiency. If the last six months are any indication of what awaits all of Continental's loyal Newark-based customers, then all I can say is that if we do not put a stop to United's destruction of Continental, then we have no one but ourselves to blame for accepting the horrible service in which United is famous for.

Many of us on the flight agreed that we were all going to write letters to the FAA, our elected officials, and anyone else who can help stop United from destroying Continental. This is my letter and I plan on posting it everywhere I can. I can only hope that this will inspire others to write about their "too horrible to be true" experiences on the "merged" Continental so that our voices will be heard by those who have the ability to stop United from turning Continental into another United.

Please join me in having your story of abuse by Continental/United heard by writing it and posting it everywhere you can. All of us can have an impact and I hope you will lend your voice on this very important issue.

Happy travels everyone (if that is still possible).

I flew back from Costa Rica on Friday. Upon arriving at the Newark airport for my connection flight, I was brought into a room by Customs. My bag was searched and I was interrogated. After getting out, I was informed that my connection flight back to DC was canceled, but there was a 7:30 p.m. flight back. After waiting for 30 minutes at the desk, I was informed there were no flights back to DC that night. All flights were canceled. It was only drizzling in NJ. I was booked on a train to go back to DC.

This was booked incorrectly and I had to wait an additional 45 minutes for the agent to correct this. I was told my train would arrive at Union Station at 9 p.m. I did not arrive until 9:40. I had to pay for my own transportation back. My flight was scheduled to arrive at 6:30 p.m. I had an event to attend that night at 8:30 p.m. which i was not able to attend being that i did not get home until after 10 p.m. I think this is unacceptable.

My 87-year-old father is flying from Houston, TX to San Jose, CA on 6/1/11. On Monday, May 30, I went to the Continental website and used my husband's mileage to upgrade my dad to first class. They normally charge up to $200 for this, but my husband is an Elite Gold member. I was told that we could only have first class wait list, even though there were 9 seats available, but I was assured that he was first on the list. Well, today, Continental upgraded 9 people for free, and left my 87-year-old father in coach, even though we had already purchased the upgrade with mileage! They have absolutely no customer service and they don't care!

I followed this up with calls to the Elite desk and they lied and told me the 9 seats were paid for! My husband and I are both Elite members, so we know what the First Class upgrade list is used for - free upgrades. Why do they have first class upgrades to purchase for your flight if they just ignore them? Continental has always had terrible customer service, but since this merger with United, they have taken on the worst customer service ever. I hope that this doesn't happen to someone else, it's appalling!

Our 18 year old exchange student was called home to Mexico to be with her ailing grandmother during her last days. She left from the Minneapolis Airport and headed for Houston where she was to make a connection to Veracruz. This was her first time flying alone and I advised her to ask airline and airport personnel for help if she needed it. I have always found airline/airport personnel to be especially considerate. That was not her experience.

She was sent from one end of the terminal to the other, trying to make her next flight. She asked for help to get to her terminal faster. No one responded. She had signed up for cellphone alert, but wasn't called or paged for the flight. She called me from the gate, distraught and crying. She had missed the plane. I couldn't understand her and asked to speak to the airline person who was standing next to her. He couldn't/wouldn't talk to me.

When I called Continental, after 9 pm on a Tuesday, I was on hold for 40 minutes. At that time, I had hoped they could send someone to be with our student and offer some comfort since she had to wait overnight for the next flight. I spoke to an employee, suggesting that a distressed teenage girl could have been treated with more courtesy and compassion. I was told that they were short-staffed. I suggested that the information she got on arrival from the greeter was inaccurate. I was told that the airline does not have an aide for each passenger. I asked why she hadn't been paged. I was told that it wasn't policy. I said she had signed up for cellphone alert and was told that it didn't apply in this situation.

I said that I had wanted to speak to the employee next to our student because I couldn't understand her through her tears. I was told that the employee had 60 some other passengers to attend to (this was the last flight of the day, there were no other passengers). I was told that it was policy. I wasn't looking for excuses when I called. I just wanted to lodge my complaint, have someone listen as I express regrets. My main complaint was that this clearly distressed teen was not treated with compassion and kindness. After listening to the excuses I got on the phone, I have no doubt that she also was given excuses and brushed off. Kindness is free. I won't fly with an airline that can't even afford to offer that!

I purchased a return flight with Continental for IND to Newark arriving 5/6/2011 with a connecting bus service(contracted with CA) from Newark to Allentown. My flight was delayed at IND causing our return time to come in after the last bus for the day to Allentown had already left. CA told me that it wasn't their problem as they do not control problems with bus schedules. Therefore, I was left to find my own way home to Allentown. I scheduled another flight at the same time of this recent one for next month and now am told I cannot cancel next month's flight without forfeiting the cost (non refundable tickets).

It is apparent that CA does not honor its contract of travel at its own discretion. In 38 years of flying, I have never experienced any more deceptive company than this one. Be wary that anyone can reduce their price to fill seats on an airline but you really do get what you pay for. Cheaper rates will get you cheaper customer service and possibly broken promises. I fly Air Tran from now on. They back up what they advertise.

I am writing to you about tickets we had bought on November 2010 for this week to leave Monday, March 21, 2011. Apparently, we were sold worthless tickets as there were no planes available in Hobbs, NM as they had planned on. We, however, were not informed of this change. After packing up for 3 kids, my husband and I set off to the airport after checking on your website to make sure there were no changes to our flight. Everything came up fine and we printed our itinerary off.

Well, we get to the airport, and low and behold, you will not have flights leaving Hobbs, NM until July of this year. Okay, well that would have been fine if we had been contacted and were able to make the necessary changes so we could still have our spring break vacation. So, I call your 800 number and the first girl I speak to can still see our flight on her screen and doesn't understand what the problem is. I explain to her that there are no planes here. I hang up on her and speak to another girl. She begins to look for another flight for us. She wants us to drive 5 hours away so that we can take a different flight. That is not happening. So, I ask to speak to her supervisor. She says I am the supervisor. I tell her I want to talk to your boss.

Finally, I get Don on the phone who tells me that they don't compensate reschedules, so there is no plane here for me to take and I am considered a reschedule? He explains that we were sent an email in December. I would think you should be able to pull up this email but I can send it to you. It states nothing about there being no flights out of Hobbs. There is still a departure time, flight number, etc. out of Hobbs. The changes the email is referring to are actually highlighted in red and have nothing to do with no flights out of Hobbs! So, out of this, I get refunded my money and $50.00 per ticket in vouchers.

Wow $50.00 in vouchers? Really? Your company overbooks on holidays and offers $200.00 or more in vouchers, plus dinner, plus a later flight, and I get $50.00 for not being able to take our vacation that has been planned since November! Does that make any sense? So, I call again and speak to a lady and tell her I do not feel I am being treated fairly in this deal. She explains that a person who is sold an overbooked flight deserves more because theirs is a worse situation. I fail to follow that reasoning at all.

She also explains that it is our fault for not calling when we got the email. I have never called on these emails. I have never encountered there not being a plane at the airport when I got there. If you had maybe put 0s in the take-off time or showed a not available under the departure city or anything that would imply that there are no flights out of Hobbs, then yes, we would have corrected it. However, your email failed to do this.

In conclusion, your company sold us worthless tickets that we based a family trip around. Your company feels that $50.00 is compensation enough for my children getting to the airport and not getting to go anywhere. At the very least, I would think we could be compensated what a person who is on an overbooked flight receives. Also, if you have more people booked out of Hobbs that you sent this worthless email to and expect them to realize there are no planes, you may want to check and make sure that they have rescheduled because it is a fail automated message.

My husband attended a business/motivational seminar the weekend of February 18th and became ill. As a result, he had to be admitted into a hospital in Las Vegas. We live on the East Coast, Pennsylvania to be exact. When I received the call that my husband was ill, right away I took the next flight out of PH. Thank God that flight was with Southwest because I was already a nervous wreck and I did not need the aggravation from mean, ignorant and unprofessional flight attendants.

After my husband was finally discharged from the hospital, I had to get us on a flight back home. He originally flew in with Continental and said that his flight was horrible and that the flight attendants were mean and rude to him. However, he had already purchased a ticket through Continental to return, so instead of losing money, we decided to fly back with Continental. (Why did we do that?) We had a connecting flight from Las Vegas to Houston, flight number 1776 at 7:05 PM and the minute that we stepped on the plane to Philadelphia from Houston, this mean, round flight attendant with a bob-styled haircut attacked us. First she very rudely asked us how we knew that there would be room on the plane for our carry on. We were so stunned because we had no idea what she was talking about. The flight attendant that stood right outside of the plane was collecting rolling backs but we had a flat suit/dress bag for our carry-on and she said that we could take it on. Well the round flight attendant was very rude to us about it as if we knew there would not be enough room in the upper storage bin for our bag and the catcher was that there was enough room.

Secondly, my husband did not remember to turn his phone off while we were still in the airport, so when he remembered, before the flight took off and only seconds after the announcements, he pulled out his phone to turn it off and here come Miss Meany again and yelled and I quote "Turn your phone off." My husband very surprised at the way she spoke to him and just simply said that, "That is what I am doing." Well then she yelled, "That was five minutes ago. Turn it off." Then she left and came back and said that she told the captain and was the phone already off and he said yes and she yelled good. We did not deserve to be spoken to in that manner and there were witnesses around that observed her behavior and agreed that it was totally inappropriate.

Flying is not easy for many of us and this particular flight was not for fun. I had to fly from coast to coast to pick up my husband from the hospital. He was not discharged for 24 hours before we got on that flight and that was the treatment that he received. I really hope that Continental Airlines notes my complaint and finds out who this employee is and fires her. Continental should be aware that this is the way that she is treating their customers and I know in these hard economic time, no one can afford to lose business but this young lady has definitely lost us and we will NEVER, EVER EVER, EVER fly Continental/United Airlines again for as long as we live!

In May 2008, my colleagues were scheduled to fly from San Francisco to India on Continental Airlines. My colleagues missed one day of business seminars they were presenting because of erroneous arrival date information emailed by Continental Airlines. They had purchased two business class tickets, costing over $10,315.00 as well as rented lecture halls, paid for advertising, hired caterers, and other expenses. The actual expenses for the missed meeting were $4000.00. They had a difficult time recouping the lost business due to missing seminar. As a consideration of financial losses I requested two free business/first class tickets anywhere Continental flies. The initial complaint number filed with the airline is 3691199.

Over the course of a year, I was in contact with Ms. ** at Continental Airlines. I provided advertising and seminar invoices for the missed seminar, a copy of the seminar advertising, and Continental Airline's confirmation with the incorrect arrival date. Because one of my colleagues was a frequent international business traveler with Continental Airlines, I assumed Continental Airlines would want to keep a valued costumer. I provided Ms. ** with his Continental Airlines One Pass Gold Elite number as well elite numbers for other airlines that he would have used when flying Continental. I indicated that in the last year (at the time of the complaint) he flew to India 6 times (4 of the flights were on Continental). He also made numerous trips to Central America, a large portion of the flights were on Continental in Business Class.

Several times over the course of the year I requested the free tickets as a consideration of the financial losses. They were offered travel certificates for $500.00 each or 30,000 bonus One Pass miles if they signed an indemnity release. They did not agree to these terms. My last communication with Ms. ** was May 14, 2009 after my colleagues refused to sign the indemnity release.

I was a passenger on Flight #348, my mother came to drop me off as she resides in New Jersey and I live in California. I flew on Continental for the first time ever on Jan 4, 2011 from Newark to San Francisco, which was scheduled for 5:30 pm departure. I arrived at the airport at 3:30 pm to check/pay my bag and pay for my pet at the check-in area for my flight, in which I patiently waited for approximately 30 minutes. At 4pm, I was approached by a service agent, Helen **. I informed her that I had brought my pet with me when I flew into Newark on Dec 17 (I arrived to Newark on a United flight - in which I had to pay for my pet at the airport - as I had to show documentation of his vaccinations, etc) and was attempting to pay the $125 fee as told by Reservations on behalf of Continental via phone prior to coming to the airport. I explained I was getting on to my returning flight to go back home with my small 5 pound Maltese dog. Helen simply stated that I had to have a Pet Reservation and that she could not assist me in this matter, that I would have to call Continental. I explained to her that I had already spoken with Continental to confirm and the reservation agent had explained that I may pay for my in-cabin pet at the airport when I check my bags. Helen was very confused and said she had to call and confirm this.

After 30 long minutes of her attempting to reach a supervisor, she stated that my flight did not allow in-cabin pets. I told her that was incorrect as I had verified all this information prior to booking my flight otherwise I would not have flown with Continental in the first place as I had to travel with my pet. I asked her if I may speak to a supervisor. She then reached for the telephone, a second time to call the supervisor to confirm. She was very confused about Continental's pet policy. Because right afterwards, she asked if I had my credit card ready to pay for my pet. I gave her my Visa card and she charged me $125 and gave me the receipt. And after she gave my ticket, she again started saying that she was not certain that she applied the charges correctly and had to confirm with her supervisor.

After waiting another 15 minutes, my mother asked if someone would be able to assist us soon. She said she was still trying to get a hold of someone. After a few more minutes of silence and waiting, my mother again asked Helen if she was trying to get someone out here, and she irritably stated, "I am trying to get a hold of him Ma'am - I am not going to be talking to you any longer, you can speak to him, he is on his way", and she walked away from us, just left the counter! I could not believe the rudeness of this woman until the supervisor arrived. His name is Jose **. He seemed very busy and did not even acknowledge us. Helen spoke to him privately to the side, as to where we could not hear their discussion. After speaking to her, he approached my mother and me, and asked us what the issue was. We explained everything and that Helen had already charged me a pet fee. He was very obnoxious and rude and informed me that we would just have to wait until he verified the policy. Being very frustrated at this point, I wanted to speak to someone else - as I was assured by Continental prior that my pet was allowed in cabin for the rate of $125/each way. Not to mention, I was about to miss my flight.

By now it was almost 5pm and my mother was also concerned that I may miss my flight so she asked Jose if he was going to get someone else on the floor that we can speak to as I was going to miss my flight - he yelled stating, "Do not bark! Do you want to get on this flight or not!?" My mother felt extremely threatened by him and even asked him, "Are you trying to threaten me?". And he again yelled at her in front of many other passengers. I could not believe he was speaking to us this way. He then screamed, "This is why you people should come earlier!". I was very appalled by his rudeness and could not believe my ears as he was referring to our nationality, being of Indian origin. I have never been treated so poorly by a "customer service" agent and supervisor. Due to these erratic behavior and confusion, my flight was almost missed and I was forced to leave my dog with my mother in New Jersey. My mother and I have suffered quite a bit from this experience. Also, as I checked my bank account for the pet fee refund since I did not get to bring him, I discovered Helen had swiped my card twice and I was charged twice to my bank account totaling the amount of $250 which at that specific time caused an undue hardship. Currently my pet is still in New Jersey and I am in California.

I am seeking seeking legal advise on this. I visited the Colombian embassy on Monday morning, the 29th of November. This was on the advise of Continental Airlines. The Consulate Generale has issued me a letter; it has a stamp of the Consulate, the officer there and a signed verification. The document categorically states that Australian Passport Holders will not be issued a Visa--they will get a Visa in Bogota or at the port of arrival.

I have already forwarded this complaint to the various Airline Consumer Tribunals around the world. At this stage, for me, Continental is an airline which harassed me, gave me discriminatory treatment and did not follow Visa regulations as applicable for Australian Passport Holders. I fear vindictive behavior again on my next flight. If I could, I will ring your CEO and repeat my experience to him.

I was confirmed passenger flying Continental from Los Angeles to Houston and Austin on Dec 26, 2010, but my name was not on Continental. I had to buy a first-class ticket and I wished to get reimbursement, but I did not see anything on how to reimburse on the Continental website.

I purchased a roundtrip ticket for my son who is a new U.S. Marine to come home for Christmas. When he got his leave approved, he needed to be back at Camp Lejeune by noon on 02 Jan 11. So, I changed his return flight to get him back on 01 Jan 11. I paid an additional $234 on top of the $808 that I had already paid for the ticket for this change. We took him to the airport here in Denver, where he caught a flight from Denver to Colorado Springs, and then from Colorado Springs to Houston. In Houston, he was to catch a plane to Raleigh, NC.

The customer service problem began here in Denver. Because he is in active duty military, he doesn't have to pay for baggage. We get up to the counter, and asked three different people to help him get his bag checked. We watched them walk away and do other things while we stood there for 30 minutes. He almost missed his original flight because of them. When he got to Houston, they informed him that they overbooked his flight--too bad.

After my son repeatedly explained the urgency of him getting back to the base on time, they told him the "best" that they could do was get him into Charlotte instead of Raleigh at 10:50AM the next morning. He would then have to find a way to get to Raleigh (two hours away) to get his luggage and then back to the base (another two hours). They left him standing there for more than an hour.

I called Continental myself, sat on hold for 48 minutes before I was able to speak to anyone. The first person I spoke with was rude and interrupted me repeatedly. She informed me, "We always overbook, that's just how it is." I even explained that not getting back to the base to check in on time could land him in military jail. But it didn't concern her one bit. She actually told me that my son was a grown man and I didn't have any business calling her. She wasn't going to tell me anything. I just about blew a gasket!

I paid for this ticket, he is my son, who did she think she was? I asked repeatedly to speak to a manager, and she told me repeatedly that I didn't need to speak to a manager. Finally, after several minutes, she put me through to a manager. I sat on hold for another 23 minutes. When I spoke to the manager, she told me that there was nothing she could do about it. I requested a refund, and she told me that my son was given a voucher!

First, as if we ever want to fly with Continental again. Second, what good does that do in helping him cover for the hotel, cab, etc. to get from Charlotte to Raleigh? I have never felt more let down in my life by a company. We didn't even get a "we know we messed up," "apology," "let me see what we can do to help you get from Charlotte to Raleigh," "here are some options"--nothing! They could not care less.

Here it is, 2:30 the next day (02 Jan 11), and my son is still not back to the base. Currently, he is trying to get from Charlotte, where they dumped him to Raleigh to get his luggage, and then back to the base. To say that I am disappointed in Continental is a gross understatement! When I requested a refund for the ticket, she told me that I would have to call back another time. She couldn't refund anything right then. Unbelievable! It is so comforting to know that this is how Continental treats our military and their families.

This happened during the blizzard of 2010. Very abrupt in the crisis situation of the recent blizzard, they gave us an option, which was unattainable. Then, they charged an addition of $10.00. They wanted to send my wife and I to Houston, Texas for two days, and then fly to Philadelphia, and then rent a car to New York, with all expense to us.

My wife and I booked tickets from Newark to San Antonio and back over the Christmas holidays. The flight to San Antonio from Newark Liberty Airport went smoothly. However, on our return flight, my wife and I attempted to check in to our flight and found that one of our seats had been booked for another passenger. Upon further inspection, we found that the only way for me to get on the flight that I had already paid for was to pay an additional $59 fee in order to sit in an exit row. This is on top of the $380 we paid for the ticket and the $50 for baggage fees to check two bags. So we attempted to call the airline in order to find a way to get me in the seat that I had already paid for; due to the high call volume, we found that the customer service line was disengaged and that Continental was not accepting phone calls. Through some careful searching, we finally found another phone number to call and made our way to a customer service representative.

After another hour of discussion, we were transferred to a supervisor who insisted that Continental "did not" wave this additional fee—even in the event that they had overbooked the seat and the passenger had followed all the proper procedures to check in to his/her flight. I say "did not" because I explicitly asked if they were unable to do so and she replied repeatedly that they "do not" (never did she say cannot even when pressed) wave those fees even in a case of obvious overbooking.

After that, we ended up just paying the extra fee to ensure that we could fly home. We feel that this practice amounts to extortion as there was no other option for us to pursue other than paying this last minute bait and switch fee. She could not even guarantee to us that the rest of the seats on the flight were actually booked and full rather than just being held by the computer system. This whole experience makes me wonder if this practice of forcing someone who has already paid for a ticket to pay an additional fee in order to fly home is legal. How can that be possible?

As a consequence of this completely unreasonable and seemingly illegal policy, we have now had to pay an additional $59 just to take a flight for which we already paid. Additionally, according to the customer service representative to whom we spoke, there were 11 other people in the exact same position. That means that Continental likely received an additional $649 as a direct result of this policy. That is just for one flight. We also spent three hours, including driving to the airport to try to resolve the issue in person on our last night of vacation in an attempt to get this situation remedied. This is completely unacceptable.

Ticket **. This was my first experience with Continental. I flew out of Tampa to Little Rock on December 27, 2010. When I arrived home all of my make and face creams had been opened, which, under the threat of security, I completely understand; but none of the lids were closed and some of my clothes were ruined. Worse than that I had surgery on my neck and all of my narcotics were missing from my bag including hydrocodone, Percocet and a bottle of Xanax. I fly often and only used Southwest but decided to use Continental because of the price, but this is something I will never do again. I will go back to Southwest or ever try Delta.

With bad weather in the east, I had my children in NJ for Christmas, returning to Oregon on 12-28-10 through Newark airport. After hours and hours of trying to get through to them, I used Orbits who told us flight was cancelled (all clear weather three days after snow) flight cancelled and a $400 per ticket fee would apply when changing your flight! Also, told the trip had to match exactly and that no flight was available that matched ever so you would have to buy new tickets! This is a trap and will be reported to our attorney.

We are not the only people who they have done this to. They will make thousands and thousand of dollars on this racket of poor weather conditions. I am hoping a class action lawsuit takes place against them asap! We spoke to five tickets reps. At the same time, all different phone lines and got five different stories. Allowing all seats on flights over the next three days to be filled. Also, part of the game they are playing.

On Monday December 20, I drove to Syracuse for my connecting flight to Newark, where I was to fly nonstop to Lisbon. I checked in two hours early and was told I would definitely make my connection. There was no weather problem in Syracuse. The aircraft, however, was almost two hours late arriving from Cleveland. Nevertheless, on boarding, I was told I would still be able to make my connection. After boarding, the aircraft was held on the runway at Syracuse for an hour because Newark air traffic control would not allow the flight to take off.

As a result of this, I missed my connection to Lisbon, though there was no weather emergency to justify this. At Newark, there was no company representative as promised in flight. Continental representatives at the gate refused to help me in any way. I then stood in line for an hour and a half at Continental's Customer Service, but the counter promptly closed at 10:00PM, leaving a long line of customers stranded.

Moving to another Customer Service center, I had to stand in line for another three hours to speak with a Continental representative. This representative named Daniel was so rude that I asked for his name but he just walked off leaving me stranded. When I eventually got to speak with another representative, I was told that there would be no seat to Lisbon available until Saturday, December 25. When I said that I could not wait five days in Newark airport and asked to be taken back to Syracuse, where I should never have been boarded at such a late stage, I was told that this flight would replace the transatlantic flight!

When I insisted this could not be the case, I was re-booked from Newark to Lisbon for December 25 but told that I would have to buy my own flight from Syracuse to Newark. This is absolutely outrageous and I really feel that I should be compensated, given the extreme inconvenience, the loss of six days from my trip to Portugal, the ruining of my Christmas with my fiance and the rudeness and incompetence of Continental's ill-trained Customer Service representatives. I spent the night without any services at Newark airport. I returned to Ithaca absolutely shaken by this appalling experience.

Continental's Customer Service at Newark was an utter fiasco. If it had happened in Europe, they would be facing massive fines for their neglect and incompetence. With many others, I queued for five hours to see a customer service representative. Customer Service staff cynically closed service centers even though long lines still needed attention. The one center that remained open had only two representatives. The company was responsible for ruining many, many people's holidays. I lost six days from my scheduled trip, I missed my Christmas with my fiance and her family, I had to spend an entire night in Newark airport without any services and I have been compelled to spend an additional $334.70 just to get back to Newark again. Yet Continental refuses to accept any responsibility.

Expedia have been little better in the customer assistance they have offered. There has been a complete failure to convey the proper message to Continental. I will not make any more bookings through the company. This is the second trip booked through Expedia since the middle of November that has stranded me and caused me incalculable inconvenience and distress. I am at a loss to understand what service it is that Expedia actually provides.

On Saturday, December 18th, my husband and I planned to travel from PHL to MCI on flights 5929 and 2409 with our 4-year old and 1-year old (on lap). However, unforeseen circumstances turned a 20-minute drive to the airport to over an hour ordeal in traffic that caused us to miss the check-in timeframe for checked baggage (since we were traveling with an infant, we were not allowed to check-in online).

Before the flight departed, I called Continental reservations to notify them of our problem and desire to still travel to MCI. The service representative found a flight for the next day stating that the fare difference would be over $400 (I don't remember the exact amount) and $150 for the change fee (although your Web site says the change fees are $50). Since the representative was not very helpful and did not provide other alternatives, I begrudgingly agreed to the charge, which I assumed would be close to $600 total based upon what the representative quoted me.

Much to our shock and surprise, we later discovered after we took the rescheduled flight that the representative overcharged us. It looks more like the figure he quoted me was for each member of our family versus the total charge for the reservation. At no time did the representative said that this quote was anything other than a total figure, and at no time did the representative ask for verbal confirmation from me to charge me this grand total.

Given the time of year, Continental has gouged my family for money we could not afford to spend and ruined our Christmas plans. If the representative had been upfront and truthful about the charges and requested expressed permission to charge my debit card for that amount, I would have declined and instead canceled our holiday trip to see my family.

Based on the events stated above, I demand a refund of all but the amount I approved (this can be verified from the tape recording of the conversation) or else, we will stop payment via our credit card and demand that they investigate your company's unethical practices. Our record locator with original cost $828, quoted change cost around $550, actual change cost $1,657.50 for a total of $2,464.50 round trip to Missouri from Philly! Furthermore, we never received a confirmation email of the changes as promised by the representative so we only found out via our bank account days after when the charge appeared. Please call me as soon as possible to resolve the issue or I will contact the bank as this is fraud.

If you are not disabled you will be after sitting in one of their body crunching flights.The seating is the worst. It is so squashed in. The last time, I was with a big passenger spilling over onto me, sweating all over me. I could not get my bag out from the floor to purchase food during the flight, and forget about using the bathroom. Another tim,e I had half my body hanging over the aisle because it was the only way to breath due to being squashed by a big man on their tiny seats. The extra leg room costs $69 "if it reclines". They announced after a cancelled flight to "go out and buy something to eat" because they "did not have enough food to feed everybody". I changed my flight and was charged $50; my luggage left without me (which is a FAA violation). What's worse for us, they are the only non-stop available.

I called Continental Airlines regarding a flight I traveled on 12/9/10. I explained to Jessie **, customer service manager for Continental Airlines, the issues I had regarding food poisoning, getting kicked out of my assigned seat and put into another one, and the TV service not working. I called the airlines to explain to the company how awful an experience I had with the company and was only looking for the company to make the situation right when Mr. Jessie ** wanted to give me the run around. I would like for this issue to be addressed a.s.a.p.

My husband and I were booked on a flight from Houston to Los Angeles yesterday. The plane was full. An announcement was made that "all large roll ons" had to be checked. We each had one bag well within the size limit for carry ons, and neither of us had any extra bags or packages, unlike most of the other passengers. To clarify the announcement, my husband spoke with the supervisor who said that checking in the bags was voluntary.

Since I had suffered a severe fall the previous day, we were anxious to get home and we decided to continue with carrying the bags on. Less than 5 minutes later Ms. ** singled us out of the crowd and told us we had to check our bags. It was obvious that she focused on us because we are older and she figured she could push us around.

We told her what the supervisor had said and she said "that was 5 minutes ago" and if we didn't check the bags she would throw us off the plane. We started to let her check them and then I took out a pen to write down her name. I told her I was going to complain to Continental about her and she told me I was now off the plane!

She walked back to a computer terminal, apparently to effect her decree (which shows how unimportant checking bags really was). My husband spoke with the supervisor while Ms. ** was working at the terminal. She said that we would not be off the plane and that we could carry on our bags, but we were both really shaken by the experience. Both my husband and I are retired attorneys and we know our rights. We will be filing complaints with all the proper authorities.

Continental staff at Newark did not allow me to board the plane. I was told I should get a visa from the embassy on Monday, 3 days after. I repeatedly told them that I've been advised by the embassy that I shall get a visa on arrival in Bogota.

I stayed in a hotel in New Jersey for 3 nights, causing severe inconvenience. I went to the Consul General on Monday morning. They were shocked that I've been treated like this. I was right, I was told by the Consul General that I do not need a visa, the airline staff made a mistake. Continental, please respond to me, why I was treated like this! The supervisor was rude and shouted at me a couple of times, threatening me.

I would like:

c) the concerned supervisor and staff reprimanded.

Please understand this treatment has caused me and my business severe loss. My itinerary reference is 6PP136. My name is Pankaj **.

I was booked on a Flight to Vegas on August in 2009. When I arrived at the airport, I was told the flight was delayed and I would not be able to get my connecting flight. So I had already checked my luggage and they are refusing to refund the $20 it cost since I had to repay it the next morning.

I was flying from LA to New York. I had a nice seat on the 8th roll. Then, I heard my name being called to the gate desk. The attendant told me that he was trying to put a family together and asked if I mind getting a better seat in return for letting them take the 8th roll. I'm always on the side of families who want to sit together. So without asking any questions, I said yes and took my new boarding pass without even looking at the seat he gave me.

As I start walking towards the plane, I looked at my seat and it was 37A! What?! That nasty person gave me a seat on the last roll of the plane! It was so noisy that my ears were hurting me an hour after the plane landed. I told my story to the agent at the destination airport. All she said was that she cannot take responsibility about other agent's action. Well for God's sake, at least give me an upgraded seat or something. I'm never using this crappy airline again!

My husband and I flew to India and back. Continental Airlines stowed his wheelchair in baggage and when we received it back for his use, one of the stabilizing brackets for the right leg brace was busted off completely. They had to be pretty rough to break the welded joint. I told several of the employees about the broken piece and they just said I could file a claim. No one told me where or how to file that claim, so after I finally get home. 2 hours away from the airport, I look it up online.

I called their 800 number and was informed that I have about 2 weeks to make a trip back to the airport with the wheelchair to have it evaluated. It would cost me about as much in gas to make that trip as it would to have a welding shop fix the piece for me. If only someone had told me to stop at the baggage department when we were there to file a claim! This is inexcusable. The flight itself was wonderful. The staff was friendly and one particular steward went out of his way to make us comfortable. Too bad all of the employees were not trained as well.

On my flight from India flight # 49 on the 26th of October, the kosher food provided to me and my sister was rancid. The breakfast was also rancid. We had no food on the entire flight which lasted 15 hours. I think you should check the expiration date on all kosher packages you carry. My sister who ate a little bit before she realized it was rancid, had stomach problems.

I was flying on business from Brussels to New York. Had a presentation to finalize on my way over for an important meeting so decided to research flights that had computer power outlets. After all, the company pays for Business Class so that we can work if required on board. I logged onto the Continental Airlines site, looked up the Brussels - New York route and found out the type of plane taking us there. Then on the same official Continental Airlines site, I looked up the details of business class. It was listed that power outlets were available and that no special plug was required. I have quite a few airline outlet adaptors as I fly a lot but since the site clearly said that they were not required, I didn't take it along.

To my dismay when I arrived on the plane, we indeed needed an adaptor. The crew explained that the explanation on the Continental airlines site was wrong but unfortunately, I would need to buy an adaptor as they couldn't provide one for me on Business Class. The price was over 100 US$! I explained that it wasn't my fault that the explanation was incorrect on their site and I didn't want to purchase one as I already had one.

I absolutely needed to work on my presentation and that's the reason why my company had paid for my business class ticket. There was no way and after arguing I finally had no choice but to pay for the adaptor. Incredible! I will never fly them again. You would imagine that someone would do the maths. Loose a business class customer (a few thousands dollars) or fork out 125 US$! Someone clearly can't add up!

I booked a flight on Continental Airlines on October 8, 2010 leaving from Louisville, KY and arriving in Lima, Peru on October 8, 2010. I booked two round trip tickets for myself and my fiance, which is from Peru. The reason I booked the tickets round trip is because it was cheaper to do this and it allowed my fiance and I to sit together on the return flight 591 on October 11, 2010. I informed the attendant in Louisville that she would not be showing up for the initial flight, but she would be returning with me on the return flight. I presumed her seat going out would be filled by a standby customer, but it was not.

When I arrived at the airport in Peru with my fiance for the return flight 591 on October 11 at 11:45 PM, I was informed that there was not a reservation for my fiance. I was told that her reservation had been cancelled. I was upset with this as I had paid $2,500 for the round trip tickets. I was informed that because she had not flown out on the 8th, that her return ticket was cancelled and there was no refund available.

I was not notified at all of this decision. They did not bother to even inform me by phone or Internet. I also had purchased insurance but was told by the attendants (2) in Peru and by calling Continental Airlines that this was their final decision. Too bad. This is the way the airlines do business. I was then told that I could only purchase a first class ticket for $2,700 but then told that I could get another round trip ticket for $2,130.50. I was told that there was nothing available in coach and it did not matter if I had a reservation. The airlines had cancelled without my permission and there would be no discounts. The ironic thing is there was a vacant seat right next to me in coach on the return flight.

The staff were not helpful and were very rude in handling my problem. The staff going through security were very rude as well. I have decided that it is worth paying a little more to fly with a different airlines in the future, especially on trips to Peru as Continental is not consumer-friendly and are big enough that they do not care about the service they provide to their passengers. They can do what they want once they have your money. I will not be flying Continental in the future if I have any other choices.

I first contacted Continental weeks before I had booked my trip because I am not familiar with traveling with a puppy on board an aircraft. The first customer service representative I spoke to did not seem familiar with the rules. I simply decided to call back and I would probably get someone else that may have more experience and or training in the procedures. The second representative seemed to know very well about it. I asked very specifically what was involved in bringing back a puppy with me from Kansas City, which is where I connect to from Newark with my original departure from Palm Beach International. I did not ask about what bag, or any singularly pointed questions; rather I asked what was completely involved.

I had shipped a dog in the past but that does not compare to traveling with a 4-month old puppy. Or so I am finding out. I was told that I would need a special travel bag and I would need to notify Continental 72 hours in advance that I was traveling with my puppy period. This was explained to me by two of your employees. I expect that if I am calling to ask that I am told what I should expect. I think that is reasonable. When I got to the airport the counter representative informed me that I would have to pay a $125.00 fee to have the puppy on board with me. I quickly called customer service and honestly had very less than desirable results. And frankly that is being very generous with my overview. I was told that's the way it is; so naturally I asked to speak to a supervisor.

She was from the start very aggressive with me. She not only was speaking with words I did not understand and I happen to have graduated college with a 4.0 GPA. She continued with her aggressive and blatantly unprofessional service to me. The story of why I was not informed was changed from an airport rule to a United Airlines rule (I do not know why) and finally to a Continental rule.

I then asked her again if there was someone I could talk to and she finally told me that I could speak to a supervisor by asking the personnel at the gate in the secure area to speak to a supervisor. I spoke to him and while he was much more professional and not hostile to me as was the previous supervisor, he told me all I could do is write to Continental. I do not expect to be treated with hostility in the first place nor do I think that it should be held accountable for your representatives not informing me about the additional fees, particularly since I intentionally called on a fact finding mission and asked about the complete process and, therefore, I was confident I was informed of the complete process. I would not have a reason to doubt what I was told by your company.

Whether your staff is not trained on explaining the process or your company is responsible for making sure that we know as consumers what we can expect. Then I was treated with such hostility, which I would think your organization should govern itself accordingly at this point in time. I am not going to stand for that and will pursue both of these matters all the way up to your corporate ladder if that is what I need to do. Everyone in my organization will learn about my experience with Continental. I also plan on posting this information on a highly visible and frequently visited website because, frankly, I am very hurt by this. At this time I think it is more than reasonable that I get answers and retribution from Continental on the cost of the charges for the dog. Never mind how I was treated with hostility.

I did not come prepared for my trip with that money and now I am scrambling to find where I am going to raise the extra cash. Perhaps I can go without eating for 10 days. I am at a loss for what to do. They have yet to do anything about it. I am broke and out of the State!

Just wanted to share my lovely flight experience with everyone. Since Continental feels like there is nothing wrong with sitting next to a dog barking (no, not yapping, full on barking). I thought I'd post this truly wonderful experience. Cliff notes.

Woman next to me had a dog under the seat. Didn't realize until we took off in which the dog didn't stop barking for 6 hours, non stop. No, this was not a dog for any type of disability, for that I'd be sympathetic and wouldn't complain. When I called Continental to complain, it was like I was a bad person. I am not an animal hater. I have had and currently own pets. However, I wouldn't be so rude as to take my pet across the country on a plane without sedating. And, no, this is not the same as a crying baby as I have a child as well. And, there was no where to move since every flight is always booked solid or overbooked. So, would it be okay for me to play a movie without headphones on level 10.

Or maybe blast music for every row to hear? Or, maybe every hour set my alarm to get up and scream? I couldn't sleep, I couldn't concentrate to read, even with bose soundless headphones. I just was fuming for 6 hours. Continental, shame on you for allowing this to happen and doing nothing! I am a frequent flier, this is no way to treat your elite fliers.

Jeffrey A **, you are the President and CEO of Continental. How about you sitting in coach on a coast to coast flight and listening to dog barking. Would that fly for you? Maybe then you would change your policies.

I write this letter with much regret and disappointment. I am confident that once you read the details of what happened, my frustration will be understood and you will find a way to rectify the situation.

My family, consisting of my husband, an American, myself a Canadian and our four children, have been living in Israel for the past 7 years. As students, we have been living a very frugal life cutting costs wherever possible. We had been saving every possible penny we could in order for us to one day, come back to Canada and the States to visit our respective families. Two of our young children hadn't even met their grandparents, great-grandparents, their many cousins, uncles and aunts. There was something worth saving for.

This past June, after 3 difficult years, we finally managed to scrape together just enough money through a combination of our savings and anything we could borrow to finally go home for the much anticipated trip to Toronto on June 24th on an Air Canada flight 0085. The plan was to fly to Toronto where my family resides and after a few weeks fly to the States and spend some time with my husbands family. We booked a flight that originated in Tel Aviv via Air Canada (flight 0085) and then after completing our stay in Toronto, we would fly to Newark from where we would drive to visit and stay at my husbands family. The flight to Newark was booked on Continental Flight 3307 on July 21st and the final leg of our trip, also with Continental, from Newark to Tel Aviv, was scheduled for August 8, 2010.

Due to some unforeseen circumstances, my husband Avraham ** had to attend to some family matters earlier than planned and traveled alone to the States on his own, with the intention of the rest of the Family joining him on the 21st of July. Accordingly, he was not at the Airport when I went with my four children to check in on the Toronto-Newark flight on July 21, 2010. At the counter I was asked for my husband's passport by the Continental Agent. I explained to her at that time that my husband would not be with us during this leg of the trip, since he was already in the States, but would be meeting us in Newark and would be flying together with us back home to TLV on the 8th of August (CO 0084). This information seemed to stump the lady at the counter at Toronto since the reservations were under my Husbands name and had to call the supervisor for guidance.

I overheard her telling whomever she was speaking with on the phone the situation (How Avraham **, my husband , was not with us and she already started the process of entering in the information and asked if they can help her out. It took her 2 phone calls and about 10 minutes for her to make the necessary adjustments and after some light hearted joking with the lady at the counter about the challenges of traveling alone with 4 children we were on our way.

It is very important to mention that at no point in time did the agent at the counter or the Supervisor on the phone tell us that, by not being on the Toronto- Newark flight, my husband had forfeited his Newark- Tel Aviv Ticket on the 8th of August and that he would be grounded and that he would have to purchase another ticket if he wanted to continue on the trip home with us. If that had been the case and I had been told this awful scenario, I would have definitely done something about it. Instead I was handed my boarding passes, for myself and my four children with the agent biding us a nice flight.

I am not going to complain at this time about the lack of consideration I experienced when no one offered assistance to this young mother traveling alone, with four children (ages 1-6) pushing at the same time a stroller and a luggage cart. In fact I was carrying my youngest, our one year old, on my chest with a baby harness. I am also not going to complain at this time at the fact that our flight was some two hours late and I was stuck in the airport for that long with four children. Anyhow, I was confident that all was in order and boarded the flight alone with my 4 children, counting the minutes my husband would meet us and help me out with the kids.

I arrived in Newark where my husband was waiting for us as expected and headed towards his family's home. We arrived exhausted as a result of the earlier delay in Toronto and we spent a wonderful time for about three weeks until it was time to go back home to Israel on the 8th of August, 2010

On August the 8th, we all went to the Newark airport planning to fly back home and said our good-byes to our family and friends. When we arrived and tried to check in at the self help kiosk, we noticed that Avraham's name, my husband, was not listed as a traveler. We were sure this was a mistake so we looked for a Supervisor to help us. After locating a Continental worker, we explained our problem she informed us that she couldn't help us and that we would have to speak to her Supervisor.

After yet another wait, the Supervisor finally came and listened to her colleague about what exactly the problem was. While listening to the conversation, in Spanish, I noticed that she missed some vital piece of information, so I tried to interrupt her so that the Supervisor (Sharon) would have all the facts straight. Sharon looked down at me and said "Excuse me ma'am, I'm talking with my colleague so that I know what the problem is" and then continued her conversation ignoring me. After getting the 'story' Sharon told her colleague in Spanish that she just wants to go home because ever since she got to work on that day it has been problem after problem after problem.

Besides, it did not make any sense that a 'no show' on a flight (a connecting flight) a few weeks earlier for a small portion of the trip , would cause the ticket to Tel Aviv three weeks later to be voided! (without any warning or prior explanation). We expressed our feelings and asked to speak to her Supervisor. When we told her Supervisor exactly what happened, he did some typing on his computer and said that according to his computer Avraham did not join us on the flight to Newark Airport from Toronto and therefore, his ticket is null and void and repeated again that there is nothing he could do for us and that the only way for my husband to fly home with us, his family, was by purchasing another ticket.

We got to the airport at 2:30 pm, our flight was scheduled to leave at 4 pm but by 3:30 we still did not know what to do. The Supervisor kept saying that the only thing we could do is buy a ticket but we had to do it fast since the flight was closing and he kept reading out how many minutes it would be until the flight we were on was going to close. We looked at our 4 kids lying on suitcases, tired, hungry and getting restless we were at a loss as to what to do considering we were getting little assistance or compassion.

All the supervisors' had given their verdict; a new ticket had to be purchased. We asked him to find out how much the ticket would cost, but he was not able to do so since he said we had to do it on line (we were at the airport). When we told him that we don't have a computer on us, he apologized and said that there was nothing he could do. He suggested that we call someone who has access to the internet for us, and we told him that we no longer had a cell phone on us since we were returning home to Israel and asked him to use his phone. Again, he apologized and said there was nothing he can do and that we could not use his phone. There wasn't one thing he could do!

Finally he managed to get someone on the phone in reservations who informed him that the cheapest ticket we could purchase was $2400! At this point the gates of our original flight were closing so the Supervisor moved me and my 4 kids to the later flight that was leaving at 10:00 pm. I asked to speak with whomever he was speaking to on the phone to plead my case and hope for a person who had some caring and some compassion left in him. He too said "there is nothing we can do" and when I asked to speak to his Supervisor, she too explained that there was nothing she could do. I explained to her that we were completely broke, since we raised over $6000 for this trip...money that part of each would have to be paid back as it was on loan and part was the totality of our savings used for the trip. I explained how not once were we told that this would happen and how it was her Agent in YYZ that made an error and now I had to pay for it?

We would have never done anything that would cost us such a fortune, why had they not warned us? She told me that it was irrelevant of what I said what happened, because she wasn't privy to that conversation. I explained to her that fortunate for her, I am and educated person and I was privy to the conversation and it happened exactly as I said. I repeated how the Agent 'did not know how to proceed and how it took her 2 phone calls asking someone to help her remove Avraham's name from the flight, she ended up removing him from the entire trip! She repeated what seems to be the Continental's favourite statement, that there is nothing she could do and if we wanted Avraham to join us on our flight home, we would have to buy him a ticket...and then she hung up me!

I turned back to the Supervisor, pleading for him to somehow help us in any way possible such as trying to get us bumped off the flight so that we could get some sort of compensation, anything. Again, as if talking to children, he repeated the words "I'm sorry but there is nothing I can do". (I feel that it is important to mention that while on hold for the Supervisor, I heard Sharon telling the Supervisor "You see why we leave here with a headache every day? This is exactly why".) The Supervisor was also calling out how many seats were left on the later flight and saying them out loud as if he was calling out Bingo numbers ..."only 7 more seats left....only 6 more seats left".

Seeing that the Continental staff seemed to be trained to look at passports but not the people who they belong to, we had no choice and had to somehow find the money to pay for Avraham to join us on the flight home. Since the entire Continental airport does not have a courtesy phone that customers could use, which in itself showed me how much they care about their customers, the Supervisor directed my husband to the nearest pay phone. After making some quite embarrassing phone calls to relatives and friends, we found someone who was able to lend us money to get Avraham on the next flight home.

The time was 4:30 pm. Our flight was at 10 pm.

We sat for 5 and a half hours in an airport that is not near anyone we know, that does not have food that we can eat, as we consume only kosher products, or a lounge we could use (nope, they wouldn't even offer that to us). For 5 hours we were trapped in an airport with 4 tired and hungry children (ages 6, 5, 2 and 1).

Finally by boarding time, after lining up at the gate to ask for help we were told that there was nothing they can do (of course) and that we would have to speak to the stewardess on board in order to have us seated together. We were one of the last people to board the plane. Once on the plane we were once again shown the sense of indifference we became accustomed to by now, as not only wasn't any assistance offered, but the stewardesses were squeezing by my family to get by in the aisles, and not once offering to assist us.

My husband was in the back of the plane trying to seek out helpful passengers that would switch seats, and I was standing in the middle with nowhere to sit or put my bags down, holding my baby. So instead of helping an obviously desperate and distraught mother holding an infant in her hand and having 3 other very tired children hanging on to her, the stewardesses squeezed by with looks of annoyance on their faces. Finally, after being ignored by most of the stewardesses, one stewardess a kind human being, finally realized our problem and offered assistance and helped us arrange to move around some passengers to accommodate our seating needs. She was however, unable to locate any overhead luggage space so we had to travel all the way to Tel Aviv with our carry on luggage (lots of bags considering the ages of my children) by our feet and eliminating the already limited leg room in that category of seats. My husband is over 6ft tall and he could not stand and relieve the pressure because of the baby on his lap. Coming from a company as reputable as yours, it was totally and completely painful.

This was definitely an experience we would never forget nor we would want to have it repeated again. Hopefully you can understand our frustration, anger and disappointment at the overall lack of concern, indifference and unfair treatment we were subjected to. What started as a much anticipated, warm loving vacation had been marred at its conclusion by the carelessness and unprofessional conduct of what is supposed to be a reputable airline and by the incompetence of a myriad of so called supervisors and agents. I was left with the feeling that you could not care less if your reputation was affected or not, you could not care less if you hurt a family's feelings and pocket, you could not care less what damage you cause to our persons and to our integrity, as long as you got from us that extra ticket.

Surely it would have been a nice gesture to acknowledge the so called error and re-instate my husband on the flight, it would a couple of key strokes in the famous computer, no one would have lost any sleep over it or been dismissed or reprimanded by their supervisors. Yet the other route was chosen, the one that would hurt and hurt bad. The original $1300 was an overwhelming expense we needed to spend to travel to Toronto and the States, but the additional $2400 is one we absolutely could not and cannot afford.

We were forced to call around in Newark to find someone who could loan us the money for the flight as Avraham had to get home with his family. We have no means of repaying this loan. I trust you will be able to remedy this unfortunate misunderstanding and redeem the good name and sterling reputation that Continental has always enjoyed. The damage has already been caused, the question is are you going to do something about it now or not? Unfortunately or fortunately,

I plan to do something about it myself if I see that you do not take this matter at heart and make efforts to correct it and simply ignore it. This is a serious matter and it should not be left alone or ignored. I trust you will act accordingly.

Prior to agreeing to fly with your company, I had done some research and fell in love with your customer first policy, as published in the web. I was impressed that you were named the Airline of the Year and with the highest customer satisfaction in the Frequent Flyer Magazine and other publications. I was encouraged that yours was rated as the most improved airline, having as your goal to make flights safe and pleasant. An airline that thrived to explain its policies in a clear, consistent, and understandable fashion. After this nightmare of an ordeal that you put us through, none of the above assurances have proven to be true, in fact the opposite happened. We may be the exception but we are human beings with feelings and we are customers and we deserve satisfaction!

I look forward to hearing from you. At this time we are seeking from you to be compensated from all the trouble we had gone through , the embarrassment, the hardship, the injuries, the humiliation, the mental anguish of that day and its impact on our lives now, and as well, the reimbursement of my additional ticket so that we can pay back the loan. Please get back to me without delay.

I am sending this to you on behalf of my husband who is still attempting to get home from Brazil due to Continentals inept Customer Service. This has caused innumerable issues and never should have happened. As a Corporate Events Planner, I have also never seen anyone treated in this manner. My husband is 60 and was in Brazil on government business for the University of Arizona. He was exhausted and ready to come home and the added stress including missing a very important business meeting on this end is inexcusable. To be placed on a Brazilian Airline with a very poor safety record, stuck in a hotel in Rio which is not exactly the safest place to be, getting 2 hours of sleep and be picked up at 3:30 am to be taken back to the hotel is inhuman.

Passenger rights bills definitely need to be passed. As someone who cares deeply about her clients and obviously her husband, I never want to see anything like this happen to an American in any foreign country or our soil again. I have never heard of any international flight leaving an American in Brazil or any other country just because they can. We will think twice before using Continental again for either corporate travel or in my case events. This is a situation that is inexcusable and should never have happened. Letter written to Continental Airlines explaining the situation:

"As a seasoned traveler who has been on innumerable airlines, never have I dealt with the lack of Customer Service that I experienced on Continental Airlines. My international career of 30 years has involved extensive travel worldwide and there has never been an issue like this.

On October 8, 2010, I arrived in Rio from Belo Horizonte, Brazil after a long day for my connecting flight on Continental Flight 128. I checked in, obtained my boarding pass which stated the flight boarded at 9:20 pm and headed to the gate after a long day of travel. When I arrived by 9:20 pm, the designated time for boarding, I was told the doors had been closed and would not be opened even though I was on time. I saw the plane sitting there yet your staff made the decision not to board me knowing that this was the only flight possible in spite of the hardship this would cause. There was no reasoning and the lack of customer service was completely unacceptable!

Your people couldn't have cared less the level of problems caused as a result of their inept decisions. I do not understand that kind of mentality! Having been on many flights both national and international, it is not uncommon for closed doors to be opened to accommodate people who were late. I was not late and the door was slammed in my face! There was another individual rejected as well, also on time! The lack of compassion, caring or even attempting to fix this problem was done with no logical or legal reason is an atrocity.

I was checked in so it was clear I was going to be on the flight and this would put me in a serious predicament should the plane leave without me as it was the only flight. I had a very important meeting in Phoenix at the airport upon my arrival with CEOs of a company in India scheduled upon my arrival to pursue opportunities within ASU Skysong where I am the Director of Business Development. The cost of them having to come back from India in order to meet with me, losing a day of business, saving face and the time and stress involved is insane when this could have been so simply solved by your people doing what they should have done in the first place.

I chose Continental because my recent move to Arizona has me traveling extensively to Brazil. I had confidence they would be the best choice for this destination. My loyalty to United is strong because of past experience and I assumed Continental would be similar since you will be partnered. I was so wrong! As a result of Continental's poor customer service and decision to not allow me on the flight that legally I had paid for, been on time for, and planned business meetings around, I was forced to fly on LAM the following morning through New York City. LAM has a horrible safety record, but I had no choice. LAM, however, was much more accommodating in their customer service than those at Continental. I would appreciate a response ASAP and am requesting compensation for the reimbursement of my ticket based on all of the above. If I do not hear from you, I will take this to the next level. This is totally unacceptable and will not be overlooked. I personally do not want to see this happen to anyone ever again."

I traveled from Guatemala to Newark Airport. The airplane got delayed three hours because they need to fill the plane. So we landed at Miami (45 minutes) and get back to the destination. All my luggage arrived wet, so I need it to wash/dry everything. I tried to put a complaint at the front desk but they did not allow me and told me that I have to put at the end of the route (Belgium). Continental Airlines 1067 (Confirmation number **), Saturday, September 25, 2010. 13:15, scheduled departure; 14:30, real departure. 8:06, scheduled arrival at Newark (local time); real arrival at 12:00 am. Because of the delay, nobody waited for me and I need it to move by my self using a bus ($1.60). I purchased two train tickets ($16.25 each; $33 total). I made a telephone call ($1.00). Wash and dry cost $20. Total cost: $55.

Continental Airlines gives the worst service and customer services is absolutely terrible and extremely rude. They overbook and because they do this, refuse to give seat assignments, even when you pay for your ticket one month in advance. These are the worst service, worst, worst flight experiences over and over and over.

During a recent flight from Washington, D.C. to Houston, TX, a female stewardess named Taneka was taking beverage orders and was quickly approaching. Being in the isle seat, I took the liberty to ask the other two passengers what they wanted to drink. When Taneka approached, I pointed to the person by the window and said they want a coke, ginger ale, and cranberry apple for myself. The stewardess looked at me and said with a smirk, "and who made you boss?" I told her that I was just trying to help. She went on her way. Five minutes later she came by me and hit me with a closed fist down by her side, then followed with a bump from her hip. I can tell you, I was very surprised by her actions. I decided not to say anything at the time but asked for her name from a fellow stewardess as I was leaving the plane. I am currently in the process of filing a complaint.

My family and friends were delayed checking in for Aruba flight by 40 minutes. My family member was able to check in as he only have one carry on and I was not due to baggage check in. We were at the check in counter around 8:20 for flight leaving at 9AM. I wanted to go same do so they asked me to get new ticket costing me $1738. My friend was not able to board the flight due to security check in delay and flight left without her. She also had to get new ticket which only cost her $278 and we were both on same planes to Aruba from EWR to Miami via Continental and then American airline from Miami.

When I asked for refund, they stated that I cannot get refund because I was delayed checking in and she missed her flight. So what right they have to charge one person more vs. other? Any suggestions?

I went on vacation leaving on 8/23/2010 and returned on 8/27/10. On 8/23/10, I offered my credit card and the young lady ring me as cash. I was told after going thru check point that if I did not have the cash then I would have to go thru the entire process again because she made a mistake, so I gave her cash.

She did not informed me that I get a discount for group with my luggage. I paid $50 instead of $46 for 2 baggage. On 8/27/2010 returning from Orlando, I was told that I was entitled to the discount. Instead of giving me the credit, I was charged twice for the same two luggage. One for $50 and the other for $46 which is a total of $95 out of my account which created a negative in my account.

I called and they wanted me to give the ticket# which is C6CyLP before I would be credited money to my account which they can't because I cancel the card.

On July 16th, I traveled to Lisbon, Portugal. I took my 9-pound dog and I was allowed to carry it with me in the cabin. When I came back on August 19, after getting a seat in the plane with my dog, when the plane was about to take off, the Continental staff approached me and said that I had to get out of the plane because dogs were not allowed. The staff was very rude and moving the carpet that connects to the plane while I was on it and I almost fell. Now I'm stuck in Lisbon, Portugal without a way to come back home to the US.

Then I decided to take a taxi to Madrid, Spain and the same problem occurred. The only thing left for me to do after being stuck with the dog in a bag for 2 days, I had to buy another plane ticket with Delta Airlines, which ended up costing me about $2,000.00. I think that Continental should refund this money because when I went, they never told me that I wasn't allowed to bring the dog back. This does not make any sense, allowing the dog out but not in. What was I supposed to do? Leave the dog there? I need to know what I can do about this situation. Also, Continental should show their employees in Lisbon how to treat a costumer. They don't have any manners.

I purchased a flight for my grandson who is in the Army Infantry and will be deployed to Afghanistan in October. He was bumped from his flight, and was made to fly standby for the rest of the day. He got to the airport at 5:30am, and was still trying at 7:00pm. He had a 3-day leave, and they did not get him out until the end of the next day. His mother came in from West Virginia to see him, and only had one day with him instead of three. This is unacceptable. I want compensation for this flight. I paid $350 for it, and it was purchased early.

I am writing this letter to inform the proper agency of the repulsive behavior and treatment of the passengers on Flight CO120 on September 5th and 6th from BCN to EWR. Not only did they cancel this flight twice and keep us at the airport for 48 hours, but they were extremely rude, unprofessional and lacked proper training. Through the 2 days we spent at the airport, they easily could have put us on other Continental flights or other carriers, but they told us there weren't any available, this was a lie.

Dozens of passengers were pulling up other Continental flights with seats and other carriers with seats to Newark on their cell phones. We had to give them flight numbers so they could find them in their systems. They made a feeble attempt to get us hotels. They were located miles from the terminals and had one small shuttle bus, which seated 8 persons. One shuttle for 8 people, there were nearly 175 people standing there. Not one representative from the airline was there. They left us to fend for ourselves. There was almost a riot. My pregnant fiancee was knocked to the ground and scraped up her elbow.

They made us stand around the airport in about 4 different lines the first day for about 3 hours each line. (1) Original check in. (2) Then we sat on plane for almost 3 hours. (3) After we deboarded, we all had to go through immigration again. (4) Back online to rebook for next day. (5) Then on to another multi-hour line for hotel reservations. (6) Then on multi-hour line for shuttle to hotel. (7) Then on to another multi-hour line to check in. By the time we got to the hotel room, it was 2:30 am and we were supposed to get up for the small shuttle at 6 am for ticketing to get on the "repaired plane". The next morning (2.5 hours later), the same small shuttle showed up for all the passengers.

It took hours to get back to the airport, then a complete repeat of the previous day's activities. The plane never took off, same exact mechanical problem. Deboard, immigration, hours again for ticketing, and then they canceled the flight again. My pregnant fiancee was not feeling well. When we asked one of the ticketing desk personnel for some water or a seat, she rudely replied, "Take her to the hospital." Then the manager of the ticketing office said they were just sending us back to hotel again, line up again, etc., and she said, "We're washing our hands of you for the day." Unbelievable! They were going to have us do it all again for the 3rd time.

Multiple flights left all day on other carriers. Many passengers bit the bullet bought totally new tickets as we did. We have jobs and had to get home. This has cost me 3500+. I need help addressing this matter.

In February of this year, we purchased four Continental Extreme DWS XL 215/50R17COO tires for a total cost of $715.00 with 30123 miles on the vehicle.

In May of this year, my son noticed a pronounced bubble on the sidewall of the tire. He brought the car with the tire to the place of purchase and was told he hit a pot hole. No evidence to supported this, however, a new tire was needed and of course, was not covered by any warranty. One hundred and fifty dollars later a new tire was purchased. Mileage was 39934, so approximately 9811 miles on the tire.

In August of this year, again my son noticed a bubble on the side of the tire and again brought it back to the place of purchase. Again he hit a pothole! again no evidence to support that! Again the car needs a tire, $150.00 later another new tire! Mileage was at 41441, meaning a total of 1507 miles on this tire!

Does anyone see a pattern here? After reviewing this web site, I have noticed 20 stories detailing the same problems with these tires. Now obviously, not everyone having this same problem is writing on this site so you have to assume that there are more.

I am in the process of contacting NHTSA and Continental. I do not anticipate any action from Continental after reading others that received none. I am hoping that the NHTSA can point me in the right direction if not maybe our local Attorney General's offices can initiate a class action suit.

I travel from Mex. city to Michigan on August 6th, stopping in Houston. My luggage was destroyed; it has two large outside cuts and broken handles. It's an expensive bag. In Mexico, when I checked in my luggage, the front desk lady said I had to check my LV bag as well because It looked too big to her. I filed a complaint in Houston. Mrs **, the customer rep. manager, took my case and forwarded it to Detroit DTW airport. In Detroit, Continental lost my luggage, I filed another complaint for missing bag. Continental delivered it to me a week later missing items, unrepairable Louis Vuitton bag. I called immediately to complain about it the next 4 hrs after I got the bag. Today is Tuesday August 17, I called Continental, they told me that none of my complaints shows up.

The PetSafe program is a sort of hidden hefty charge. PetSafe is cruel to the Pet. I traveled from Boston to Spain with Continental on August 2010. The cat expenses added around $800 dollars just for the flight and customs duties. Normally, there is a $125-$150 fee for extra baggage, and one does not have to deal with Customs. Under PetSafe, the cat will travel as cargo and will be subjected to a full importation process. You will have to deal with the import on Arrival on your own.

In may case, the Cat suffering and stress was extended for some cruel 6 hours. Continental People were most unhelpful, and they do not take any care of the cat, the cat was not fed or watered during the trip. Contrarily to what they claim. I personally saw his kennel in full August Sun on a normal baggage trolley on Madrid's tarmac. Do not believe the videos of the website. They will find any reason to find extra charges and will make you waste several hours both to deliver the cat to them and to retrieve the cat from a foreign custom facility. Once in Madrid they just give you a general reception phone number for the cargo-custom facility and you are on your own to find your pet. Good luck with this, advice: patience and smiles, as hard as it is after a transatlantic flight; officials in the Customs are helpful and aware that you have been duped and your ordeal, the Spanish Custom's vet there, suggested to complain to the USDA, which I will do and encourage other victims to do.

PetSafe does not exist in Spain, they don't have vans, staff nor the other Continental People know about it. They just mightily charge for absolute no service. They extend the suffering and stress of the animal several hours, and they turn one's jet-lagged arrival into a crash course of customs clearance. Never again with Continental for anything. They just don't care about you or your pet, though they charge mightily. I am not surprised to read in this site that a pet died after a PetSafe trip. I wish I had known before purchasing the tickets. Good luck.

My husband and 2bchildren flew from Newark airport into San Juan, PR on a early morning flight July 25. Once we had boarded a flight, attendant came in and called out the name of one of my sons. He told us that they just wanted to make sure he had boarded. We thought nothing of it. On Aug 6-I, went online to get my boarding passes for our flight the next day Aug 7. I realized that only 3 of us were on the flight not my son, who had been called out on the airplane. I call continental to be told by one of the so helpful customer service attended "Not to F** talk to her that way".I was in shock. 1st of all I was asking for an explanation. I have that right-at that point I was not yet angry only a little worried about getting my 10yr back home. She repeated herself. I asked for a supervisor-she told me "No you can not talk to a supervisor and hung up on me".

I called again. No record that I had even called was on file. I asked for a supervisor, who was just as arragan. No he did not curse me out, he told me that my son never flew to PR and that the passenger-being my 10 yr old son had switched his Flight? How does a 10 yr do that? All I wanted was assurance that my son could fly home with us. He told me to buy a ticket. Why I already did, I said, he told me that he had no record of passenger flying and I would have to buy a ticket.

Well, now I was angry. The next day I get to the airport earlier than I wanted just because this was not resolved. at the ticket counter I should them my boarding pass for coming into PR. The attendant could not believe that they had to record of my son fling in. The situation was fixed and we all flew home together. As we go through customs, I can not believe how rude these people are. Really-do they have to treat everyone as if we were criminals? I just spent lots of money on your Island-the least you could do is be respectful. It is a shame that my people behave this way in the country my parents were born-they have no manners-they are rude and obnoxious.

On July 22nd of 2010, I was on flight 2816 from Houston to Minneapolis. I was waiting for this delayed flight to board and sitting closest to a passenger and Continental agent when they had an altercation. The female passenger was inappropriate, displaying her annoyance at the flight being delayed. She raised her voice, accused the agent of this being an airline problem.

The agent's response was that, it was the passengers problem and she better sit down or she will not be allowed on the flight. The passenger responded with, "You certainly are powerful." The agent responded affirming she did have the power. The passenger sat down. I then observed the agent to say to other agents that she was not going to let the woman board. She was visibly upset.

The woman boarded & just before take off 2 male employees removed her. From my point of view the agent misused her power. There was never a safety threat. The employee was just angry and wanted revenge. Very disturbing incident to observe, so after 10 days of not being able to get it off my mind, I am taking this action. I fly Continental frequently and have many good experiences, but I don't show my frustration about what I have no control over.

I would like to inform you of the trials and tribulations my wife and I endured on June 27 and the following 48 hours. We arrived at EWR on CO29 from LHR. Unfortunately our two bags, with all our clothes, toiletries, and necessary prescription medicines (my wife is being treated for cancer and I am taking medication after a heart attack), did not arrive on our flight connecting in London from Paris.

We filed a delayed baggage claim immediately. The Continental agent told us she could get us our bags by the evening but that she preferred to give herself 24 hours as she was leaving soon. We dared not protest. The following afternoon (I do not remember the precise time of the phone conversations) we were told that our bags had arrived on BA185 and were already clearing customs, and would be delivered to us in the evening. I was told to call back later for an update.

I got an agent named Scott, who was the rudest person I have ever talked to at Continental; a real disgrace to the company. I called back a few minutes later to speak to someone else and was told that our bags have not been located and were not at Customs, and was asked, "Who told you that they were?". In addition he said that since we were staying with family (I'd explained that we were using a cousin's apt., but that no family was present), we shouldn't have to worry about essentials. You can imagine how my wife and I felt. One agent, Dina, was fantastic and I think it was she who had resolved the problem after 48 hours. Continental offered us two $50 certificates, which I think do not represent the situation we experienced.

My story concerns Continental Airlines who failed to honor their promise. Awhile back, my travel plans were disrupted by the volcano eruption in Iceland. Continental Airlines refused to refund my ticket claiming it was non-refundable but they agreed for me to use it within a year without any penalty. I reluctantly agreed to that. Now when I got a chance to use it, they have refused to honor their promise of prorating the ticket prices. They want me to pay the extra costs if I need to travel which went against their earlier stand and policy. I feel like they scammed me here and I would appreciate it if this issue is brought to light to discourage the Airline's false advertising.

Ten of us flew from Western U.S. to Jamaica for a family wedding. One family of four had two children: one 2-year old and one 11-year old. On 3 of 4 flights, Continental placed those children in isolated seats of their own. In Jamaica, when told about the problem, the Continental staff refused to do anything about it. "We can't make people give up their seats," they said. Well, whoever placed those children in those seats is liable for reckless endangerment of minors. They showed "undue care" for the physical safety of these children. They put children at risk three times. The FAA or somebody needs to know of these unsafe business practices for the sake of profit. Do not fly Continental. These 20 people and their friends won't. The alternative is Delta; they also fly internationally.

Today, when contacted about the matter, Continental spokespeople said that there was nothing that they could do about it. We actually gave them a chance in the U.S. to try to give a reasonable explanation. There is none. I have never set a minor on a plane trip alone, but aren't there some rules made by the airlines governing that practice? Even those were not put into practice. Recklessness for the sake of profit which is unacceptable. Two children were put in danger on three separate flights by seating them without an accompanying adult.

On July 3, 2010, I was attempting to take my 11-year-old son to go whitewater rafting in New York. We had saved for many months and we need a mental health break from living in New Orleans. We arrived 2.5 hours early. I witnessed the very irritated counter agents. It was understandable that they would be irritated but it was much worse than irritation. I observed them being rude to many other people before it was my turn.

Unfortunately, I was in line and had a gentleman who was Hispanic and spoke broken English. Under ordinary circumstances with no problems to solve he may have been competent; however, my flight was delayed due to "crew rest". There was no way for me to make my connection. There were no offers to help from the agent other than to say, "You go tomorrow". The manager, who was hostile, was hovering. She wouldn't jump in and solve the problem and she wouldn't go away. She was just eavesdropping. So, finally I said in despair, "Can I please speak to someone who speaks English?".

The woman, Kelly, started screaming at me and calling me a racist. Keep in mind that I have been conversing with this man for 25 minutes without any progress. I said I apologize if I offended him but I cannot understand him. She kicked me out of the line. The other customer service agent then proceeded to laugh. I said, "You think this is funny?" and she snickered some more. The angry manager proceeded to kick us out of the line and refused to help us. My son was crying and having a break down; he is only 11 after all. I was really in shock. I said to her, "Do you see what you have done to my son?". She said, "No, ma'am. You have done this to your son because you are racist. Don't worry Manuel, I am documenting all of this". CYA I suppose.

So, We had to go to the Delta counter and spend another $800.00 to get a one way ticket to Manhattan. Then I had to rent a car to drive up to Albany. We got lost and I had to rent a hotel room until the next day. It was 2 days later and $1300.00 more until the mean, hostile, racist mother arrived at the vacation destination.

Continental, is this how you treat women with children who are traveling alone? A person is not racist because they want to speak to a person in the United States of America who speaks English. I am self-employed. I have a gay Hispanic man, a gay white man, white women, black women, black men and Vietnamese person who work for our company. The last thing anyone would call me is racist. In fact, it is because I am not racist that I would feel so comfortable in asking the question, "May I speak to someone who speaks English?".

I will fly Delta and Southwest forever. The damage was monetary about $1500.00 but that was the small damage. It ruined our vacation. My son was traumatized by the manner in which they spoke to us. He is a tough little guy but he was afraid. The world is a tough place but it shouldn't be this tough when you are just trying to go on vacation. If I could hire an attorney just to make a point, I would.

Simply put, this airline is terrible and the agents are rude. I have requested a refund for my 17-year-old son's ticket twice in the past 3 weeks. My son has been advised by his neurologist not to fly out of the country due to complications from epilepsy. I have sent the required documentation which they have acknowledged receipt of. They are still stringing me along. They have a lot of nerve even suggesting the $50.00 cancellation fee. I still have no status on my refund. $500 is a lot of money and it is not my fault my son is unable to fly. His ticket number is **.

I am extremely disappointed in the quality of service I experienced while flying with Continental. It would be a grotesque understatement. Continental's claim to make one's vacation an unforgettable one' was certainly lived up to. In my case and countless other passengers, we experienced a redefined unforgettable one' that is leaving a bitter taste for so many.

The scheduled flight out of Houston International Airport at 9:00 pm, Friday, July 2 was pushed back to 10 pm initially. At no time were any announcements made to inform passengers of the status of their flight. We were left uniformed without any representatives from Continental Airlines offering any consolation or information, not to mention being misinformed about various other reasons why Continental was not fulfilling their service. It was only after pressing a customer service representative by the name of Karen who is at the gate in Houston, was I able to learn that the delay was weather related' yet simultaneously due to the plane not having a crew to fly it' with a new projected time of departure for 11 pm.

While weather delays are certainly beyond the control of airlines, there are certain steps Continental employees could have taken to alleviate the situation and did not. Again, there was never at any time an announcement keeping the passengers abreast of the situation. This failure and lack of communication only served to heighten everyone's frustration. Inadequate staffing was also an issue as only one customer service representative was available to service hundreds of people.

Without notice, our 11 pm flight disappeared from the departure schedules all together indicating that it was cancelled leaving hundreds of passengers stranded and severely inconvenienced. I was told by Karen that there was nothing she could do but put me on standby. And when asked to get a manager on the phone she said that she was unable to accommodate me in that regard as well. If this is the case, passengers whose flights are cancelled due to circumstances beyond their control' are not guaranteed a seat on the next flight going to their destination but are instead put on standby after wasting countless hours of their time with only the promise of a potential seat. There needs to be an amendment made to that policy or the enormous amount of business Continental will lose will certainly put them out of business. There was no standby or hesitation in debiting money from our accounts yet extreme hesitation in providing quality service. This is unacceptable to say the least.

It is unfortunate that in addition to being severely understaffed, the staff that was present was inefficient, incompetent and incapable of providing helpful assistance. It was only after calling customer service, complaining and demanding to speak to a manager after I had been in the airport for 6 hours, was I offered a seat on a flight headed to Albuquerque for 9 am, Saturday morning. If this option were available from the beginning, why wasn't the staff on duty during the hours of 11 pm to 1 am able to do that for me? After countless other passengers and myself were left to sleep on floors or any space we could find to lay our heads, no food, and extremely cold temperatures, all Continental staff members were unable to be located. They had all evacuated the premises. As people who slept in vulnerable and compromising positions, robberies were attempted and it was one of the most unpleasant experiences I have ever witnessed.

After 45 minutes of sleep and 12 hours later, I checked the departure status of the flights only to discover the 9 am flight I was scheduled to take to Albuquerque was cancelled as well. Again, no Continental staff was present to offer any type of assistance. At that point, I had lost all confidence in Continental Airlines' ability to get me to my destination as well as provide me with accurate information about other flights I could have taken. I will think twice before ever doing business with Continental again and would advise everyone else I know against it.

After waiting hours on the phone to get to a customer service representative, I was scheduled to take a flight out of Houston to Phoenix only to fly back into Texas to get to El Paso, 800 miles from my original destination where someone I know could meet me. Not to mention that there were several direct flights to El Paso leaving Houston that I was uninformed of. There were even several flights advertised on websites such as Expedia moments before the 9:05 am departure which indicates a vacancy and that were direct routes to El Paso from Houston. Those were not offered to me after I had been stranded in the airport for 15 hours.

Talk about an unforgettable vacation experience when 85% of my vacation was spent in the airport. I chose to do business with Continental under the premise that I would reach my destination in time to enjoy my holiday weekend which also happened to be my birthday and instead spent my birthday stuck in an airport with someone else waiting for me at the airport in Albuquerque. For a company that prides themselves on excellence, professionalism and customer service, it was very disheartening to not see any of that displayed, no resolution or attempt to reconcile to be made. Upon arriving in Phoenix, it was also noted at my layover, there was a flight to Albuquerque leaving that morning that I was never informed of. The flight would have gotten me to my original desired destination without having to inconvenience another party to have to travel 800 miles and $200 to get me. Thank you for my "worst experience ever"!

I was scheduled for a 9 am Flight out of Austin Straubel airport in Green Bay, on the 5th of June 2010. I arrived at 8:15, and was assisted by a Maurice ** who must've been totally inexperienced at customer service, I noted he was a baggage handler and was confused as to why he was at the front desk to begin with. His position, by his inadequate performance, was obviously not capable of customer assistance. Regardless he kept repeating the phrase "You will not make this flight," So from 8:15 am until finally 8:55 am Maurice slowly assisted me with no success. My 2 year old son and I were then told, 5 minutes prior to departure, to "run". I missed my flight which I would've made had Mr. Maurice been more efficient in his abilities. This left my 2 year old son and I stranded on a planned trip to see family that hasn't been seen in over 3 years.

Upon returning to the front desk to confront Mr. Maurice he was very rude and abrasive claiming this was not his fault. He then glared at me for several minutes, using off color language and being very rude. When asked to speak to his manager (Kathy **) he refused and walked away, leaving my 2 year old son and me standing there for 10 minutes. I eventually had to flag down another individual and reschedule a flight. This inconvenience cost me 3 days of my vacation and inevitably flew me into Hartford CT where I was forced to receive a ride to Burlington VT some 200 miles north. It also caused us to be redirected through Philadelphia where we were stranded on a cancelled flight for some 12 hours. This is unacceptable and the Mr. Maurice was unbelievably rude. I have no idea why a baggage handler would be responsible for checking customers in and then being so abrasive about the consequence of his delayed actions.

Leaving my 2 year old son and I stranded in several airports of the course of the next day for long periods of time. This is unacceptable and I intend to write a letter to Fox11 broadcasting in Green Bay stating the irresponsibility of Continental Airlines and their lack of assistance in urgent matters. I will also be writing a letter to the management at Austin Straubel Airport letting them know the distress your airline caused me and my 2 year old Son. Taking 3 days from my vacation and stranding a toddler in random airports because of one employee's lack of ability is absolutely absurd and I intend to receive restitution. This is absolutely ridiculous I will never fly your airline again unless this is rectified.

I bought a roundtrip ticket from Raleigh to Newark for Friday, 6/11, to returning on 6/13. Due to an emergency I missed the flight on Friday. So I rented a car and drove to Jersey on Friday night. I figured I could just get my flight back. Because two years ago, when there was a snow storm and that my flight was canceled, I had to do the same thing and it was fine, so I wasn't aware you couldn't do it. This morning when I came to the airport I was told that my flight was voided and I would need to purchase another ticket to get home. They wanted to charge me over $500.00 for a ticket I had already purchased. I said I wasn't aware of this policy because I had done it before.

They said that was because they cancelled it and it was their emergency. I could have understood if the fight was full and they had sold the seat to some one else, but that wasn't the case. They were asking me to pay twice for the same ticket and the seat was available. The supervisor was cold, and arrogant, and couldn't really be bothered. When I asked the ticket agent what his name was, I was told, and I quote, "You can go over and ask him his name yourself." Very, very rude tone.

It's hard because airline workers these days can be as rude as they wish. They have the control and I guess they don't need to be friendly. If you lose your temper even a little bit, you can be banned from flying. So I was very mindful of this when dealing with Continental but it really isn't fair. I called around and found that US Air, Delta and JET Blue all had flights for less than $200 out of JFK, which is a huge difference from $556.00. So after talking to a very friendly Delta agent who said that is the policy of airlines, but if a seat is available they can waive the charge and allow you on the flight, I caught a $30.00 shuttle to JFK and got my flight home to Raleigh. End result: I will never fly Continental again. And if their ticket agents get laid off, they may be rethinking their behavior and how they treat people when they are standing in the unemployment line because their professions are certainly not recession proof. And they should be thinking about that when they are dealing with people who purchase tickets.

Continental customer service is horrendous. I have two credits that expired 30 days ago for $550 and they will not honor. I'm elite and have the Presidential Plus card, loyal Continental customer. I'm finished with this crappy airline. I flew Southwest twice in the last year and they bend over backward to assist and help you. Not only has the fair doubled to Las Vegas since the merger but the customer experience is horrible.

Switch to Southwest. This is not corporate America paying for these tickets. I'm a self employed person and $550 is a lot of money to lose. Furthermore, I will stop moving all my AmEx points over to Continental to bring my family on vacation every year and use a more customer friendly airline that appreciates my business.

When I arrived at the airport on 3/22/10 I was first held up at the check-in counter. The machine would not take my card so a rep had to go to another machine to run it. After wasting time there, I was shocked to see all the crowds at the security check points. I kept telling the security personnel that my flight was going to board but all they said was to stay on line.

By the time I finished and got to the gate I still had 5 minutes to spare. The two airline employees would not let me on the plane. They said I missed the flight and should go to customer service. The plane was still there and I still had 5 minutes but they wouldn't get off their cell phones. I had to take a later flight because of all that happened.

I filed a complaint and was told that they would be in touch with me. After a month I called and was told that it takes 60 days to receive an answer. I just called again today 6/8/10 and was told that the confirmation number was no longer in the system. Then the rep looked up my complaint by name. All I was told is that it was my fault that I was not there in time when I was delayed because their workers wouldn't let me through. This is no way to treat customers if you want to get repeat business.

I used to fly Continental; as a matter of fact I logged over 90,000 miles. But these miles were not credited. When I first noticed it, which was in 2005, I made copies of all my boarding passes and mailed them in to Texas. Nothing happened. I tried fax, twice, e-mail for 3 years. Nothing. I still have all the boarding passes although in 2006 I stopped flying with Continental. I never got my miles, or credit or free ticket. Mrs. ** informed me that they now credit miles only in the past year. That was after several others vanished into the thin air. Continental Airline stole a small amount of 60,000 miles from me, a price of free international ticket. Consider that they now charge $1,500 for one, multiply it by 1 million customers cheated--it's a lot of money.

Consider that in 2002 I was on their flight from LA to Newark which was delayed so that they can fill the plane with waiting list. Thus it arrived late to Newark. Although my connecting flight to Amsterdam was still at the gate as I, and two other passengers, reached the gate, we were not allowed on it. The plane started while we were standing there. It was night, the airport was empty. There was no service, no help. It took two hours, now it was close to 12 PM, to find somebody whose first reaction was: pay for your own hotel or sleep at the airport. Finally, they send me to a cheap hotel where the door was chained to next room full of drunks.

They let me wait 24 hours for the next flight to Europe that was to Milan. When I arrived to Milan, I found out that Continental did not book my connecting flight and that the next one due in 12 hours. It took me 3 days to get not my destination. My luggage was not there. It took another 2 days to find it. When it was found, it was pilfered. Continental did not pay a dime in reparation. They were, and are, rude, unhelpful and secretive. I left number of messages asking for their California Legal Representation, which they have to have and they deny having one. Avoid them like a plague. The consequences are lost job, lost money, and extra expenses in tens of thousands.

I am writing this on behalf of a good friend because I am so appalled and angry at the treatment she and her husband recently received from Continental Airlines. My friend was traveling to Houston, TX, to MD Anderson Cancer Center to have brain surgery this week. She and her husband, a military soldier, were scheduled for a 0710 hours flight this morning. When they arrived 45 minutes prior to their flight to check-in, they were informed by Continental Airlines that they needed to check in at least 2 hours prior to the departure, and therefore could not check in. They waited at the airport all day, trying to get re-scheduled for a later flight or fly on stand-by status.

Here is a link to the Continental Airline website, which clearly states that check-in for the Omaha Airport is 30 minutes prior. As I am writing this, I haven't heard yet if they were able to get another flight. I do know that they were understandably extremely stressed about my friend's cancer and the risky surgery she is about to have and this treatment was the last thing they needed right now. I will never fly Continental Airlines again.

I bought a new 2005 Mercury Sable Sedan that came with Continental tires. 56k miles w/o any tire issues (can't say the same for the car though!). I'm planning to replace all tires in the next week or so because of their age (5+ years), tread depth, and one has just been plugged (puncture due to a road hazard). I also bought a 2003 Mercury Sable station wagon (used) last year and had new Continentals put on that as well, over 15k miles w/o any issues.

Be careful when booking flights with Continental now due to the new "alliance" with United Airlines. If they book your flight with United, or even the first segment of your flights, you must check in at United counters. Your flights will not be posted by the original CO flight numbers, but by United flight numbers, which are not printed on your tickets or boarding passes. Also, if checking in on-line, your Continental confirmation number is not recognized by United. You must have a second confirmation number issued by United. But most important, United will not honor free baggage perks earned as a Continental credit card holder. When Continental "code-shared" my reservation, I had been told that all perks would be honored; but after the fact (I had to pay for luggage at United), a Continental representative told me that United can do what they want. Continental told me to avoid this problem in the future and only book flights that are not "code-shared", but this is almost impossible to do with the new alliance between the airlines.

I bought tickets from Charlotte to Beijing on March 28, 2010. My flight, from Newark to China was delayed for 9.5 hours. As a result, I was stuck in the Newark airport for more than 12 hours. I was told that the reason the flight was delayed was because the airplane didn't take off from Houston. Houston is further away from Newark compared with Charlotte.

So, I would assume by the time I boarded in Charlotte, Continental already knew my next flight would be delayed but didn't inform me and many other passengers in time, which caused unnecessary trouble for us. I got an email regarding the delay almost an hour after my scheduled departure time!

I wrote an email to Continental to respectively request compensation for my wait time at the airport and hotel fees I had to pay in Beijing. But so far, I haven't heard anything from anybody.

The costumer service staff at Newark airport was the worst I can ever imagine. They have absolutely no respect and no intention to help. I will never take Continental again. I will never transfer airlines at Newark airport again.

Due to the unexpected delay, my travel plan was severely interrupted and had to pay for a hotel in Beijing. It also wasted 9 hours of my vacation time to spend with my family.

On May 17th, while waiting to board flight ** Houston to New York (LGA), I noticed a very large gentleman talking to the gate attendant. I assumed that he was buying a double ticket. This man was in the four to five hundred pound range. After take off, I saw him in seat 12B. Next to him in 12A was a very small woman. These seats are in an emergency exit row. I brought this to the flight attendant attention and was told that they can buy these seats. What is the purpose of emergency exits if any person, no matter what his or her physical condition is buying them?

It was obvious that the gate attendant saw his size and still gave him 12B. This was a cork in a bottle and put every other passenger at risk. I wonder what the outcome would have been if this had happened in the flight that landed in the Hudson.

We (me and my wife) were booked to fly Continental Airlines flight CO82 from Atlanta New Jersey Delhi on 19th February 2010. We were carrying our cabin bags having our medicines, original precious life record i.e. education certificates, employment and experience certificates, legal documents of our immigration status and other items of personal necessity. The bags were in compliance with size and weight of airline's baggage policy. Our cabin bags were taken away from us and gate checked at the aircraft entrance to be given to us at destination (Delhi). Since cabin bags were having our medicine and valuable life records, we did not feel wise to travel without those bags. We decided to deplane and take back in our possession. When we requested for our bags to be returned we were told that we shall be able to get next day when these will be returned from New Jersey. We were issued boarding pass for the next day without extra charge. A message was also sent by Continental baggage service Atlanta to New Jersey to pull off the bags as the passengers are not traveling in flight.

We found the next day that bags were not taken off the flight and went all the way to destination (Delhi) despite the message. We lodged a complaint with Continental Airlines and got the following reply: "Please be advised that you may view the disclosure that Continental Airlines reserves the right to gate-check your carry-on items on our website at Continental.com under the Continental Airlines' Contract of Carriage, page 21 as follows: (2) Carry-on Free Baggage Allowance, Carry-on Baggage is subject to the following additional conditions: a (i) Subject to carry-on storage capacities of the aircraft, CO reserves the right to check a Passengers carry-on baggage."

We have two concerns on which we would like to make Continental Airlines accountable. (1) We lived in the same soiled clothes for two days, without our medicines and in constant fear of losing our valuable and priceless documents. Was it not a breach of contract and deficiency of service? Rule 23 Section B contract subsections 2a. (Subject to carry-on storage capacity of the aircraft) was true for Atlanta to New Jersey flight. However, the next leg (New Jersey to Delhi) also will not meet the above requirement in the aircraft was presumptive, as the situation had not taken place. Did Continental Airlines not take away the right of passenger by taking a presumptive action on passengers' handbags even before the situation occurred? Bags could have been gate checked only up to New Jersey as per cited rule. (2) Was the safety of aircraft and passengers in conformity with DOT and FAA regulatory compliance? The bags were not pulled off at New Jersey despite the message and allowed to fly even when passengers were not in flight. It was indifference to Positive Passenger-Bag Matching or screening with EDS in domestic/international flight when the passengers were not in flight. We believe this is violation of the Federal Aviation Regulations (FAR) or other safety issues such as unsafe aviation practices, failure to comply with proper procedures.

To begin with, when I asked for help with the self check-in, the employees gave me an attitude because I interrupted their conversation. After my flight when I arrived home and began to unpack, I discovered my bags had been sifted through and a $200 worth of items I purchased on my vacation were missing. I was given the run-around with customer service with no resolution in the end.

My wife and three kids were returning from a trip on Continental. I had worked for four first class tickets, that a client purchased with travel miles. Wife was greeted at desk by a black woman with an ugly attitude. The woman forced us to pay $200 for luggage that should have been covered by the first class airfare. My wife had no other course of action to take aside from leaving the luggage in the airport. The woman also forced her to pay an additional $100 because she said the carry-on my wife had was too big and had to be checked. Checked baggage fees are $100 for anything after the 2nd bag.

This same woman has been working the DFW Continental Airlines check-in desk for at least 5 years, as we've had other friends with similar experiences. It is possible she hates children because she only seemed to harass parents with kids in tow.

Don't fly Continental to/from DFW airport. Continental has had numerous complaints before about the woman but has taken no action. We had to pay $300 for something that should have been covered by first class passage. We run an orphanage in Honduras and do not have extra funds for airline bullies. My wife and children were reduced to tears by the clerk. Wife witnessed same clerk harass another woman with an infant.

Traveling back from the Dominican Republic, we were delayed for three hours due to a computer problem. But watched while some passengers bribed crew members from the airlines to get into an AC area while the rest of us stood out in the heat for hours. To top the return flight off, I had a camcorder stolen out of my luggage. (We flew from the DR to Newark where we were delayed again for three hours and then landed in Portland Maine at 1am on 5/5/2010.) When we looked for someone to report it to everything was closed. We found a TSA agent and reported it to him but there was little he could do.

When I called Continental the next day, they told me I should have gone to the baggage department that night. I explained to them everything was closed and they implied that I was lying. They continue to give me the run around. I am in turn also going to call the resort in which I stayed (lifestyles a 6 star resort) and recommend that they do not recommend this airline to their guests. What else can I do to get a response for Continental?

We had paid for First class seats on a flight to and from Costa Rica. Guess what? We were put in coach with no refund. Sitting behind us were 3 crying children kicking our seats. This is no joke. We got off the plane during boarding and they said you do not have First Class. My husband showed them the receipt and they still put us in Coach. There was no refund ( No Joke).

I took a flight from Newark to Milwaukee, a roundtrip with my two-year-old son. From New Jersey to Milwaukee the flight went great, my son was crying and the flight attendant allowed me to carry the baby. From Milwaukee to Newark the flight attendant was the rudest flight attendant I have ever dealt with. My 2 year old was sitting in his own seat, on take off he was crying and crying and just wanted me to hold him that was all.

Well this Sommer, Continental flight attendant, refused to let me hold my 2 year old (he had just turned 2). She told me, "You need to sit him down and let him cry if he wants to cry, otherwise we will not take off." I understand the rules and regulations, but this woman was incredibly rude and racist. She kept on checking to see if my son was on his seat. The baby threw up, face was super red and cried so much until he vomited. Then everyone was looking back at me.

I was so upset at this woman (stupid flight attendant) that when she offered drinks, I didn't look at her and she told another passenger, "Oh, she is ignoring me meaning I was ignoring her." I would never ever fly again with Continental Airlines. This woman didn't and doesn't know what it's like to have a 2 year old. Continental Airlines is the worst!

I flew from the Houston, TX. airport to the Jackson, MS. Medgar Evers International Airport. In Houston Continental, made me check my carry on since the jet I was flying on was smaller with smaller overhead compartments. When I arrived in Jackson, my checked luggage and my checked carry on both had broken wheels. Neither had anything wrong with them prior to this trip and the luggage is not cheap or flimsy. When I contacted Continental and I was greeted with a recording telling me I had to report/file a claim within 4 hours and when I got a real person I was told that they do not cover damage to handles, wheels etc nor does any other airline. I can see why with the type of care their airline provides. I am sure, with the employees knowing this policy they could care less how they handle your luggage and belongings which results in damages like mine.

Continental Air denied me to board a flight yesterday. I thought I was on my way to Rome but never made it. Not yet, at least. The ticket agent at the ticket counter grabbed my passport out of my hand when I was having a difficult time with the bar code scan. She rudely said that I probably would not be able to fly because the passport wasn't scanning and was in damaged condition. The screen was asking for me to enter manually, but she would not do it. She went to her supervisor in the back office somewhere and then returned telling me that her supervisor told her that if my passport did not scan, then I should not be allowed to fly.

I asked to see and talk to the supervisor myself, and she refused. I knew my passport was old, because it had been issued in 2001. It was not, however, expired. But you could read all the data, and the document was not ripped or unreadable. They said they would rebook my flight once I receive a new passport. They sent me home, and I went online to see what the policy of the condition of the document was. It does not say anywhere that if the bar code does not scan, the passenger should be denied boarding. It also said reasons for denying boarding are server mutilation of the passport (which I did not have).

I spent yesterday (Sunday) working on getting an emergency passport started. I hope to have one by the end of today, but Continental has been very rude to me over the phone. This included getting disconnected 2 times after waiting on hold for over an hour! In addition, the agent who I last spoke to refused to let me speak with a supervisor. I have no idea if I am flying out of here or not tomorrow, because no one will tell me anything. I called Continental, and they told me to call Alitalia. I called Alitalia, and they told me to call Continental.

I did speak to one supervisor at Continental who was helpful. His name was Don **. He was going home when we spoke. He assured me that if I had any additional problems and called back, I could talk to another supervisor. The next supervisor barely even heard what I had to say and then connected me with telling me and without having him on the line to Alitalia. The next woman I spoke to would not let me even speak to a supervisor, and then when I insisted I was "disconnected" yet again. I have been calm, well-spoken, and patient. I am not rude, aggressive, or difficult. I am so offended and appalled by this, so I called company on so many levels.

I'm still awaiting outcome. I have missed 2 days of being in Rome. I have spent $300 on a new passport, $45 on a shuttle, $30 on transportation to passport agency, and $!4 on new passport photos. Also, countless hours of being on the phone, either talking or mostly being on hold with travel agency, Continental, and Alitalia. If I had to estimate the time I have been on the phone dealing with this since yesterday, I would say at least 7 hours, no exaggeration.

We were due to fly home from New York on 14th April and due to the Iceland volcano, our flight was canceled until 21st April. During our time at the airport, I was very angry at the way we were herded around the airport like cattle from one place to another. Waiting for seven hours without being offered as much as a drink of water. We were told that they would not provide accommodation.

I think it is disgusting to think that other airlines look after their passengers as we booked into the Marriott at the airport as there was nine of us. They only had two rooms so we shared five in one and four in the other. We spoke to other people there who told us that their airlines were paying for their stay also giving $20 for food. We had to pay for everything ourselves and I feel that Continental Airlines is a disgrace at the way they treat their passengers. Something should be done about this and I would be most grateful for any advice you could give me on pursuing this matter.

Continental, Still the service you are providing is showing all of the colors. On March 29th I sent you an email telling you of all the problems that I had with my last Continental experience. Well, even more problems were experienced that I should make you aware of. I use a rubber coated canvas suitcase. It is tougher than tough.

When I got home it had a 6" tear in the top and after I opened the bag, all of the hangers were broken. My shaving bag was crushed. The Norelco shaver was broken, the top of the tooth paste tube was broken and squished throughout the kit, and the trimmer was broken in half. Again, it is just extremely abusive to do this much damage. Was the bag thrown from a building top? I am not asking for a reimbursement and I am not asking for coupons. I know business is tough right now. It would be nice to have someone to communicate with to vent my frustrations with and someone to pretend that they care.

We just took the series of flights in the below tickets. We found the counter people at almost every one of your kiosks to be short and almost rude in the way the attendants spoke to us and other customers. We felt maybe they were tired in San Diego. But it is a theme throughout the Continental team. I do not know if there is strike pending and really do not care. But you need an across the board attitude adjustment. We are paying customers and were treated like second class citizens.

To top all of this off, there were maintenance issues on our return flight from Louisville, Kentucky. There was a 6 hour delay. We finally got to Houston and were exhausted. We were in line to board the plane and I noticed that I have been changed from a window seat to a center seat. I went to the counter to see if there was a possibility of an aisle or window. The lady at the counter said, "Yes there is an aisle available, but as of 2 weeks ago, I can charge you $69 to change your seat." I said, "Ma'am, I had an window seat and it was changed." She said tell it to customer service and then looked by me and said next in line. There was nothing much more I could do, because there was only one clerk at the service window and 8 people in line.

Then they offered us coupons for 12 dollars for our 6 hour layover, that we had to spend right then and there, even though we had to catch the next flight, remember we were late. It is just a parade of rudeness that your competition does not conduct as a norm. Today's business climate is tough. I know. I operate a small business in the transportation industry. If I treated my customers the way we were treated, they would not return. And this is the case with us. We are going to inform our travel agent to do anything possible to not fly with Continental or any of their affiliate airlines. This is just a terrible business model, when all you have to sell is service.

The flight Co 44, on 30 March 2010 from Miami to Newark arrived with 2 hours delay for bad weather conditions and I lost my connection for Paris. Continental Airlines didn't assist me and didn't offer me accommodation and meals. The Continental desk staff are very rude and they don't care if the passenger needs help. This is very bad service.

I was shipping a puppy to their new owner. The shipping was to leave St. Louis Missouri airport at 5:55 p.m. and land in CO at 10:22 p.m. Well, I did all that I was to do to make sure the rules were followed for the shipping. The puppy was checked in 2 hours before flight. Plus, they had all my information. I received a phone call at 9:30 p.m. from the new owners telling me that the puppy was still sitting in Missouri due to the plane had mechanical problems, that they just received the call about it. They were told that I was to have been called and a message let on my phone.

I never received a call on this, nor was a message ever given to me about this. This is over 3 hours after the flight was to go out. Why would they wait that long to even contact someone on, this was my question. I requested a refund under their 100% guarantee that the pup was to be shipped as planned and on time. To be told that they will not refund me the money that it was beyond their control, so it don't fall in the refund policy.

Every time I call and request to speak to a manager, I am put on with another representative saying they can not help me. I asked to the supervisor's names and will not be given them, just to be told that they will request for someone to call me. The pup sat at St. Louis airport from 3:45 p.m. until after 9:00 p.m. and landed in TX after 11:00 p.m. to be held there over night and not shipped out until the following morning, arriving in CO at 8:36 am the following day. Then, they tell me I should be happy that I was not charged for the overnight stay while the puppy was in their care.

Telling me mechanical problems are not part of their warranty. Saying it is on the back of the shipping invoice. Well, I checked it and there is nothing on it saying that. Especially when the plane takes off and is turned around 10 min into the flight and I never once received a phone call telling me of this. This pup was a 11 wk old Boxer which is a snub nose breed, so there is to be special care for these dogs. In which being St Louis airport is not a hub station as Continental claims, he was not given the care as promised until he reach TX late in the evening.

I received a phone call from the new owners when the puppy finally arrived to them in CO, to be told that he was terrified, shaking very badly, and his eyes were pasty. They were taking him to the vet directly from the airport due to how bad he looked, and acted from fear. I am very angry and upset that this has happened, and for the airlines not to have contacted me in a proper amount of time, that I had to hear it from the new owners. Plus they refuse to offer anything in return for their mistakes, telling me I should be happy that I was not charged for his over night stay in TX. I refuse to let this matter drop. This is not like I was sending a Box of samples through the air, I was sending a life, even if it was a puppy's life. I put my trust into them and they showed me nothing but disrespect.

I am writing this letter of complaint because I am dissatisfied with the services that I received from Continental Airlines.

On March 25, 2010, I was traveling to Lima, Peru on flight CO 1037N from Newark, New Jersey with my family: my boyfriend, his 92-year-old grandmother and his 10-year-old child. We arrived at the airport, three hours before boarding as Continental airlines suggested. There was a long line to check in our baggage as well as a long security line, which seemed to take longer than expected for most people. After completing the security check, which his grandmother was randomly picked to do a more thorough search of her body, we proceeded to walk towards the gate. We arrived at the gate 73, about 25 minutes before boarding time of 2:45 p.m. At that time there were two representatives and a supervisor handling the gate. They proceeded to tell us that the gate was closed and our baggage was removed from the plane and that we would not be able to fly without our baggage. We begged them to let us on and explained that his 92-year-old grandmother could not run to the gate and that we had an important religious event to attend to. The supervisor rudely and sarcastically suggested we should have asked for a wheelchair. We continued to ask for reasons why they would not let us on and they continued to be rude and not give us any reasons except that we could not fly without our baggage. We spoke to the supervisor, Sebastian, and he rudely told us that there is nothing that he could do. We requested to speak to someone above him and he told us, "The only person above me is President Obama and you would have to contact him to let you on the plane".

Meanwhile, we went to customer service at the airport to see what our options were. The representative at customer service called to the gate and asked the supervisor Sebastian why they were not letting us on the flight. He told the representative that the gate was closed and that he would not open the gate. The representative booked my family of four on the next day's flight. I asked myself, did Continental Airlines overbook the flight and was that the reason that they were not letting us on, because according to Continental Airlines Customer First Commitments, flights are overbooked with expectation that some reserved seats will remain unused at the time of departure.

We returned to the gate to see what was going on. One of the men that board the baggage onto the plane had come up and asked who had canceled the order to pull the baggage off the plane. Therefore, during the whole time we were asking to go on the flight they had not pulled our baggage from the plane and by that time the departure time was changed to 3:15. They still would not let us on the plane and told us that our baggage would be on carousel nine. They even threatened to call security, when we were not doing anything; wrong just asking for an explanation in the most polite manner. We walked down to carousel nine and waited for two hours. We spoke to baggage claim various times and they told us that our baggage was in transit to Peru . Finally after being in baggage claim for two hours with my family, I asked another supervisor and she told us that our baggage would be on the flight for the next day to Lima, Peru, except one suitcase that went on the flight that day. At an extra expense, we had to take a taxi home to Clifton, NJ with our carry-on luggage and return the next day by taxi as well, because we did not have anyone to take us to the airport.

After losing a day of our vacation to Peru, on March 26, 2010, we went to Newark International Airport and the security lines were much shorter and took less time to process everyone. We took flight CO 1037Y to Lima, Peru. We were given four different seats for myself, my boyfriend, his 92-year-old grandmother and his 10- year-old child. Continental Airlines agent told us to talk with the other passengers on the plane to see if they would change seats with us. When we were on board, the door had closed and about 10 minutes later they reopened the door and allowed more people to come on board. I did not understand why the rules from one day to the next change. If the gate would not reopen for us, why did it open for others on the next day?

We returned from our trip on April 5, 2010 from Lima, Peru to Newark, New Jersey on flight 1038Y. My experience on the flight was unpleasant. During dinner, they offered chicken or beef. I requested beef. When I received the meal and cut into the meal, the meat was completely raw in the inside. When asked one of the flight attendants, she said well we only heat up the meat, we do not cook the meat and she kept on walking. I then asked another flight attendant and he apologized and gave me a choice of something else. I declined. I did not appreciate how I was treated with the first flight attendant. There are Food and Drug Administration laws about serving raw meat due to food poisoning and bacteria that is found in raw meat. In addition, I am sure that Continental Airlines needs to follow the FDA rules and regulations.

My family and I felt much stress over this situation. We believe that as customers of Continental Airlines we deserve respect and courteousness. According to Continental Airlines Customer First Commitments, "Continental Airlines is dedicated to providing a level of service to our customers that makes us a leader in the airline industry today. Our goal is to make every flight a safe and pleasant experience for our customers". We did not receive a level of service that would make you (Continental Airlines) a leader in the airline industry and we did not receive a pleasant experience, especially from the supervisor Sebastian and other staff members. My family and I use Continental Airlines for most of our trips, we always found that you are a reliable airline and have courteous staff on board and in the airports. At these tough economic times, we try to put things aside and travel. However, this trip has left a horrible impression on myself and my family. For future trips, I will think twice about using Continental Airlines.

If you need any additional information on this complaint, please do not hesitate to contact me at the contact information listed above. I expect a response and/or an explanation from your company.

My son lives part time with his mother in California and I still live in NJ. I needed to book one ticket for myself round trip and the other ticket one-way. I saw the price online for a round trip ticket that was $330 for a direct flight, so I booked it figuring that the one way would be cheaper or at least the same price. The web page does not accommodate the booking of two passengers simultaneously if one is round trip and the other is one-way.

So after I booked myself, I started the process to book my son. Lo and behold, the one-way price was $550! I called to cancel my flight and the ticket seller on the phone told me that I could wait and see if I can find something else over the next few days and that I had up until the day of the flight to cancel. When I found other arrangements a week later I called to cancel and was told a full refund is only available within the first 24 hours!

Why would the first person I spoke to intentionally lie to me? I canceled my flight and will not be refunded and will be charged $150 when I re-book the flight. I told them that this is clearly anti-consumer behavior but they seemed completely unconcerned. I am considering disputing the charges with my credit card to see if I can get some relief.

I'm extremely upset with flight 8753; Cleveland to Flint, MI on 3/30/10. There were multiple delays, then flight cancelled with a 4-hour bus ride from Cleveland to Flint. I never had a worse flying experience. Explanation given was a maintenance issue and inclement weather in Flint. It was in the 60's and sunny in Flint! I am requesting complimentary flights for myself and 2 family travelers.

I booked a flight for my sister and she cannot make the flight. I was told that I cannot get a refund, I cannot change the traveler name on the ticket and if I want to change the flight, I will have to pay an additional $150.00. I just want a refund, especially since I bought insurance which doesn't cover hardly anything! All it covers is medical issues and loss of employment. Even if she lost her job, the ticket is already paid for! That doesn't help! I am out of $381.00 cash! If I even want to use the ticket for another flight, add $150.00 to that!

We arrived two hours early on our scheduled flight. Up until 11:30 AM, it was still on schedule. Minute by minute, things changed. We did not leave Newark until 3:45 due to delays. What is up with that? We were very disgusted, angry, tired and were very concerned about professionalism. We will no longer fly Continental Airlines. No excuse, shame on you! We did everything asked of us in preparation for arrival at Newark Airport. Where were you? The outcome made me very bitter toward your airline; we felt like hostages. This is not the first time we were held in limbo by your airline.

To start, the flight (flight 438 to Miami, Florida, departing at 12:40 pm on Saturday, March 27, 2010) had been "oversold. " The said employees, Kargbo **, Blanca ** and another gentleman who spoke French, told me this was a legal practice and that they could even show me the law that authorized Continental Airlines to "oversell." Both my underage son (aged 12) and daughter (aged 16) were flying unaccompanied, so naturally I was upset that even though we had bought the tickets well in advance, they didn't have any seats.

When I approached the gentleman who spoke French, he brushed me off saying he had just gotten there and that I should give him some time to make himself ready. I waited some ten minutes and then approached him again. This time the said Kargbo ** told me the practice of overselling was completely legal, and that if I insisted he would show me the law.

Both men told me to wait, that they were working on a solution. I waited for another 15 minutes and then approached the counter again. Each time I inquired they seemed to get more and more upset. Kargbo ** told me this was a common company practice and that if I was so upset, I should "go for another airline." People were starting to board and I was getting nervous because they were telling other passengers that they would put them on a 5:35 pm flight to Miami or a 1:45 pm flight to West Palm Beach. Having bought our tickets well in advance and my son and daughter being underage, I found these "solutions" completely unacceptable.

When they were finished boarding the people who, by some mysterious means had managed to get a hold of seats, they told us they had 9 free seats (for some 20 other people). As I approached the counter again and insisted that my son and daughter should get precedence because they were underage and flying on their own, the said lady, Blanca **, told the other two men not to "give me anything because I had been complaining too much " I told them I would sue and both the said Blanca ** and Kargbo** told me to "go ahead, sue, do whatever you like, just make sure you don't fly Continental again." Then the gentleman who spoke French began to speak in French with 7 French tourists and they boarded the plane. At the last minute, they called me and said my son and daughter could board. In the end, my son and daughter got to board their flight, but I had to take a lot of abuse and aggravation from these employees. And believe me, I will follow their advice: this is the last time, I or anyone in my family books a flight with Continental.

On February 16th, 2010, I headed off on flight CO887 from Newark EWR to Panama City traveling with my 6-year-old son Elad. We were seated by the back of the plane right outside the lavatory. As people started entering and leaving the restroom, a strong stench began emanating from the lavatory. We tried making the best of the situation, but my son became nauseous. I immediately signaled a flight attendant, explaining to him that our seating was unacceptable and that my son was getting queasy from the bathroom odor. He told me that I should sit down for now, and that when the boarding process completes, and all passengers get on the plane, if there are two available seats, he would move us.

While my son and I patiently waited for the boarding process to complete, we noticed the passengers had finished boarding. Scanning the plane to see if any seats were available, I noticed that there were several open seats. So, I approached a female flight attendant to point out the empty seats that were available, but she ignored me as if I wasn't talking to her. I persistently tried getting her attention, but she brushed off my attempts to ask to be moved. I quickly realized my efforts were being made in vain.

Soon after, a female gate agent approached me, offering to help us move. She said that the only two seats that were available were in an emergency exit. And since my son was only six years old, he would not be able to sit there. Overhearing us speak, a passenger behind the emergency exit row said he was willing to switch seats with my son, so that he would sit directly behind me in a regular seat. But the same rude flight attendant soon approached us, saying that the row behind the emergency exit that my son was sitting in was also an emergency exit, and that he couldn't sit there either.

I began looking around for new open seats and noticed two empty seats in row 20. I asked the gate attendant if we could sit there, and she said that we could. We sat down in our seats, buckled our seat belts, and had no further conversation with anyone. At this point, the ordeal came to an end and the plane should have been ready for takeoff. From this point on, I am completely troubled by the way Continental Airlines employees handled the situation. Approximately twenty minutes later, a female supervisor asked me to get up and follow her outside the plane.

The lady neither asked me what happened, nor sought to understand the situation from my point of view; she just started threatening me in front of my son saying that she would get us off the plane, because I was being disrespectful to the flight attendant. I tried to explain the situation to her, and that I was in no way being disrespectful. But each time I began explaining myself, she brashly interrupted me and ordered me to get off the plane. I couldn't understand why she was stopping the plane to continue a resolved situation. We were sitting in two empty seats. The problem was resolved. Nevertheless, she refused to hear me out and continued reproaching me. Feeling helpless, I stood there taking her abuse. My son became frightened, seeing his mother being threatened at.

I started to get irritated by the way we were being treated, so I asked for her name and the name of the flight attendant that was being rude. She told me that she would give me her name, but refused to give me the name of the flight attendant, saying she didn't have to give me her name. She told me to get back to my seat and "keep quiet". Fearing we would be forced off the flight, we did as she said. We headed back to the seats we had moved to in row 20, and remained there for about twenty minutes. At this point, the plane was held for another 20 minutes, totaling a 40 minutes delay. As we were sitting, we were asked to get back off the plane again to speak to a male supervisor. He told me I was disturbing the passengers on the plane and continued berating me before allowing me to get back to my seat where I remained for the duration of the flight.

The entire experience left me disturbed for a number of reasons. Firstly, the male and female supervisors who berated me did so only based on what the female flight attendant told them. They took her word for it and neither provided me a chance to hear my side of the story, nor gave me a chance to properly explain myself. Secondly, I was humiliated and shamed in front of a plane full of people and embarrassed before my frightened 6 year old son. Furthermore, the entire flight was delayed approximately 50 minutes because of the fiasco created by the female flight attendant, which caused me and the rest of the passengers considerable inconvenience.

In addition, I have two witnesses who can attest to the events of that day. Iris ** and Arenette ** were present as the events took place. And seeing how poorly I was being treated, they offered their names and contact information if I ever needed anyone to attest to what happened. As a frequent flier with Continental Airlines, flying all over the world for both business and leisure, I have never experienced anything like this in my life. In order to prevent a similar circumstance from recurring in the future for other Continental Airlines customers, and perhaps even for me, an internal investigation into this misconduct is in order. Finding out who the female flight attendant was, why she treated me and my son so poorly, and why she felt it necessary to delay the flight for 50 minutes are important. I am hoping we can resolve this matter in a fair and honest way. Please contact me so that we can appropriately deal with this situation in order to prevent future customers from encountering the same situation I have.

I'm writing in regards to a very bad experience that my co-workers and I had with Continental Airlines. My co-workers and I made reservations on Thursday, March 14, 2010 for Flight 2227 and Flight 2753 from Albany, New York to Little Rock, Arkansas for Monday, March 15, 2010.

On Monday, March 15, 2010, at approximately 3:30 p.m. we arrived at the airport to check in. During the check-in process, we learned that our flight had been cancelled and weren't notified of the cancellations. An employee by the name of James ** assisted us; at the time, he was working reservations. He stated that all flights were cancelled due to the weather (high winds). The flight that we were re-scheduled for happened to be a flight for the next day and over 14 hours long. We were puzzled because we were in an unknown place and knew we had to be at work the next day. We asked since our flight was cancelled if we could be put up in a hotel at the expense of the airline and was blatantly told that under no circumstances would the airline provider put us in a hotel at their expense. We explained to Mr. ** that we had been traveling for two and a half days and just wanted to take baths and showers and rest since we had no flight. He ignored us and refused to assist us any further.

Another customer walked up to the counter to get his ticket and was able to check in going to Cleveland, Ohio. I thought this was very bizarre because Mr. ** had previously told my group that all flights had been cancelled. How was this man able to catch a flight to Cleveland, Ohio if all flights had been cancelled? I went back to the counter and questioned Mr. ** about all flights being cancelled; he then changed his story to all flights going east (New Jersey) had been cancelled, so once again we were being misled.

I asked another reservation clerk if I could speak with the manager, which happened to be Lynn **. I asked Ms. ** why we were inconvenienced and I wanted to know if we could get a hotel and be rerouted. I was told by Ms. ** that they couldn't get us a hotel for the night but she was able to re-route us to Atlanta, Georgia. When we arrived in Atlanta, we once again tried to get Continental Airlines to accommodate us with hotel rooms, but were denied again. I don't know if there is a policy or what your policy is concerning placing ticket holders in hotels that are inconvenienced because of cancellations. If you don't have a policy, then I suggest that one be established for inconvenience of ticket holders.

I was very unhappy with Continental Airlines customer service. I feel that we should be accommodated in some way, monetary or free airline tickets. My co-workers and I were treated rude and inconvenienced because of cancellations. Because of the cancellations, we had to miss an additional day of work without pay. I will never use Continental Airlines or the provider (Priceline.com) that the tickets were purchased through. Delta Airlines was kind enough to accommodate us with hotel rooms and they're not the airline where we purchased our tickets.

I recently took a trip by an airline to Cancun, Mexico on Friday, February 12, 2010 in Flight 1810. While the flight was comfortable enough, upon my arrival to Cancun, my check in bag was nowhere to be found. When I asked where it was, I was told that nobody knew and it would be sent to my hotel when they found it. I was wearing clothing for cold weather coming from Sacramento and I had no other clothes with me. I spent two days in those clothes in a warm climate before my bag arrived. When it did arrive, two belts were missing. If that was not bad enough, upon our return home on Friday, February 19, 2010 in Flight 1665, my fianc, brother and sister-in-law's check in bags were not there and were sent to them the next day.

I can honestly say this has been the worst accountability of people's property I have seen in my whole life. I have done a lot of traveling in my life and this was the first time I can remember doing it with Continental and very well be my last. When I got back from Mexico, I contacted the airline and I was told I did not inform them of the missing items within the time deadline. Bad enough! You get your bags late, items are missing but to be told I will not be compensated because I didn't meet a deadline they were never told you had? This airline is by far the worst I have ever dealt with.

I will never again fly Continental Airlines, and furthermore, will advise everyone I know of their unethical business practices. In March 2009, I booked a flight for my family of four to Cancun, Mexico. After the swine flu outbreak, I called Continental in May to cancel the flight that was schedule for July of 2009. I was told that as of June 30th, Continental was no longer making exceptions for flights to Mexico due to the Swine Flu outbreak and there was nothing they could do for me. After speaking with Continental employees, Cherly and Beverly, my only options were to cancel the flight and rebook within a year. At the time, I reluctantly conceded and was told by a Continental employee that when I rebook, I will only have to pay the difference in fares. I wasn't happy about it but decided that was fair enough.

Well, guess what? I called today, March 8th 2010 to rebook my flights, and now they want to charge me a $150 change fee per ticket. Also, since I booked originally with Travelocity, there is an additional $25/ticket fee. I stayed on the phone with customer service for over an hour and they were the rudest most non-caring people I have ever dealt with. Yes, I am talking about Cheryl and her manager Beverly. I even offered to only use two of the tickets and have the additional two tickets I bought cover the rebooking fees. There was absolutely no negotiating with these heinous company.

After pleading my case and stating they told me there would be no additional fees, Cheryl actually hung up on me. Yes, that's right. The business hung up on me while I was trying to explain my situation to them. I know it's not that much money but it's the way in which they handled the situation that angered me. Had they spoken to me nicely and seemed to care about my situation, I probably would have paid the fee and been on my way. But instead, they were pompous and inconsiderate so now I am on a website bashing the company. I will never fly Continental again, neither will anyone in my family and I hope this message also encourages others to boycott this company as well.

Some of this could be construed as my fault, but then again gouging customers is something that should not be tolerated especially when you are under a little duress with a family member who is critically ill. I booked the flight through Priceline and had difficulty getting the transition through. After 45 minutes fighting the computer, it was booked for $507 round trip. Priceline does make it somewhat confusing so some things are easily overlooked. The overlook was the month of return was March rather than February. This slight error cost an additional $382 for flights that was not overbooked or not nearly full. The first leg has at least 10 seats and the final leg was half full.

Now I understand that I made a mistake and was willing to pay a small exchange for the flight. Even if they ask for $100, that would have been fair because I did make an error. Gouging a person was a treat to them. I suspect that they make many extra dollars per day from innocent mistakes to their joy. This is the first airline where I have had to change tickets and was charged, period. It would be my opinion that you should be cautious with this company when dealing with them. Priceline purchases need to be revivified even if you are under a crunch. What caught my attention was the customer service representative informed me that the same thing happened just a week before and it cost the family $750 each for two ticket changes and smiled like he was doing me a favor. What burns me is the flights had plenty of extra seats. No harm no fouls and I was willing to pay a reasonable fee for the change. Never again will I deal with Continental.

Two days later (2/23/10), we received a call from Mike (Supervisor) from Continental (IAD) office.

He has not seen the bag but indicated there was no claim and offered a $50 voucher on the phone. I told him I wanted a replacement bag since this was beyond repair. He said he would have to see the bag. I went there at 6 pm on 2/23/10. Guess what? Without looking at the bag, he tells Lilian to put notes in the computer so that this guy doesn't get a single dime. I called Continental and spoke to Gloria at 6 pm on 2/23/10. She says, "we are in Texas. We cannot do anything." ( I tried another location DCA) That guy says he has to get approval from IAD. What a scam approved by Continental Airlines. Customers beware; they will just give you a runaround. These are not scratches; the bag is totaled!

My wife and I returned from a 14-day cruise, checked our luggage in at the airport. On arrival home in England, we went to unpack our cases and my wife's case had been gone through, all her jewelry, makeup, and clothes were messed up in the case. On going through everything, my wife said a pouch with around 6 rings were missing out of her jewelry, all the other was accounted for. The only time the case was out of our person was when it went through check-in at the airport. We were advised to buy these new locks for our cases which customs can get into without breaking the lock off. That is how we didn't know there was anything wrong till we went to unpack the cases. We have informed our local police if you want any more information at Sheffield, South Yorkshire; also the Manchester Police. I am just so disgusted that I put trust in the people of authority such as customs and they can do something like that and we are unaware of it till it's too late.

I would like to reach out to all the One Pass members of Continental Airlines and suggest we stop flying this Airline. The people and service for the most part are rude, not to mention the crazy change fee policy $150. I had a credit for $299 that came from a flight that they had to cancel because of mechanical problems. So there were so many people trying to get to Las Vegas. I was told I would have to go on a flight and stay over in Salt Lake City, which would have caused me to miss the meeting. So they suggested that if I was going to fly again in the near future, just purchase a new ticket and they would give me a credit for the original ticket. Well guess what, the original ticket was $300.00, but when I went to use it, there was a $150 change fee. So, basically, they took $150 right out of my pocket. It makes me ill to think there is nothing we can do about this type of policies. They deserve to go out of business. I am going to do everything in my power to keep all of our employees and friends from flying this airline. I don't know what the other airlines do in this case, but someone has to offer a better deal. It's now going to cost me $250. For a ticket, I spent $300 for the first time I booked the flight. The new flight was $404.00. They gave me the $299 credit then charged me a $150 change. If this is not a crime, I don't know what is.

Unable to open terminal check in unlike other airlines. They waited until the line was around the terminal before opening the check in, even though 50+ paying customers were waiting and staff had already arrived. Delta, American and other airlines were open and functioning without a problem. This was the saddest display of customer service I have ever witnessed! Many passengers were missing flights scheduled to board within 1/2 hour!

Back in July 2009, I purchased 2 Continental round trip tickets from XNA to QRO with departure day on December 22nd, 2009 at 3:15 pm and return date of January 4th 2010 at 12:10 pm for $1,484.36. Yesterday (Monday, January 4th 2010), the day of my return, my husband and I showed up at the Queretaro airport at 10:10 am only to be told that our 12:10 pm flight had been changed to 7:00 am of that morning and that unless I paid an additional $956.80, I would not get back home!

Worse yet, I would not get back home on that same day, but the next day (today), which meant my husband and I will lose a day of work each (and its corresponding salary loss, of course!). Out of humiliation and desperation to get back to work, I paid the asked amount. Paying nearly an additional $1,000 to get on the plane when I am not at fault is not logical nore fair, but rather an abuse and thus I ask that you refund the full amount. Furthermore, we also incurred additional taxi expense ($450 Mexican pesos = $36 US dollars) and lodging; not to mention losing 2 full days of salary (about $2,250 between my husband and me). I understand that sometimes airlines have to make changes, but the agents (both, the one in QRO and the one in Houston) nor I can understand why nobody from Continental ever bothered to call me on my mobile phone (email is not good enough) to let me know of this very significant schedule change. As you can see from the attached purchase confirmation, Continental has my mobile number, which I always carry with me.

From your own on-board Continental magazine (see attached copy of page 84), you can read that the number one recommended helpful travel tip is for the passenger is to provide the airline with reliable contact information. Quote: "We strongly recommend providing your mobile phone as your primary contact when making your reservation". From the attached purchase confirmation you can clearly see that Continental does have my mobile number. Why then, didn't anybody from Continental have the courtesy to call me live and confirm that I was aware of the schedule change?

Attached is the receipt for the extra amount I was forced to pay to get on the plane ($956.80), please refund the full amount to my American Express card. Also, attached are the receipts for the 2 extra taxis I had to take. Please refund via a check in the amount of $36 US dollars ($450 Mexican pesos divided by $12.50 pesos/US dollar).

I trust that you value my business and your reputation and that you will reimburse the unfair additional charge of $956.80 to my American Express credit card before the payment becomes due (January 28th). Please also send the check for the extra taxis (receipts attached) within the next 2 weeks. Looking forward to a satisfactory and fast resolution of this very disruptive experience with Continental Airlines.

Long story short, after receiving my credit card bill and reviewing my bank statements, I noticed numerous charges/fees from Continental Airlines. I called Continental, talked to one of their customer service reps who apologized for the unfair treatment I received and stated that I was charged unnecessary fees. He claimed to be appalled at what he saw on my account and couldn't believe it. Oh, don't worry. He was able to provide me with much information, however, he could not refund my money. Right. I see how it works.

I called my bank. They were able to recover my money for the unnecessary fees. I called my credit card company, Discover Card, who told me I needed to type everything I told her about my "incident" and fax it to the department that handles issues with airline companies. The lady tells me this after 30 minutes of being on the phone with her. At the end of the day, I was still frustrated. At least my bank was able to recover some lost funds.

I flew from LAX to EWR in November with Continental. This was my 9th time flying with Continental in 2009 alone. I have never been particularly impressed with the service, but I am never really one to complain. However, my flight with them in November was a nightmare. About an hour into the flight, I started to feel nauseated, dizzy, weak, and a strange feeling in my abdomen and I do not have any problems or anxiety when I fly. Flying does not bother me at all, however several hours after I got off the plane, I was hospitalized for a ruptured ovarian cyst and appendicitis. I am not saying this was in any way caused by Continental. My medical issue was completely random and unexpected, and unfortunately began while I was on a Continental flight. The flight staff was incredibly rude, acting as if any request from a passenger would be a great burden on their time.

So, I explained to the drink cart attendants that I was not feeling well, nauseated, dizzy, weak, etc. and that I would like four cups of water, because those water cups are so tiny, the service is so slow, and I just thought water would really be the only thing these people could provide me with that would be helpful. Both attendants repeated my order back to me, and neither of them proceeded to hand me any beverage whatsoever. I asked one of them again, and he said, "Ma'am, in a minute. " I didn't really understand why he couldn't just give me one glass then.

Nobody ever came back to me. I watched the other drink cart attendant then walk down to the front of the economy class section with trays of extra water to distribute to the customers up there. She did this twice. After she was done distributing the second tray, I flagged her down and asked for the water I had requested about an hour ago. She snapped at me and asked why I didn't flag her down sooner, asked me to repeat my order, and then went into a tirade about how she couldn't possibly accommodate such a ridiculous request, and if I had a medical problem, I should have been prepared for it and I should have brought my own water (even though I explained that I have no chronic medical problem). She stormed off and came back about fifteen minutes later, slammed two cups of water down on the tray in front of me, and said, "That's the last water we have left on this plane. What are you gonna do about it now?"

So, already being scared about what could possibly be happening in my body, and having explained my distress to the attendant, and having been scolded by the attendant, I started crying because I couldn't seriously believe that this woman who gets paid to be there and take care of customers was mocking me after I had just told her I was weak, dizzy, nauseous, and I was visibly upset about just that, to begin with. All I had asked for was some extra water. Which I had just watched her distribute to other passengers who hadn't even specifically requested it.

I then had the task of re-telling my experience in an e-mail to the Continental Airlines customer complaint website. I told them what happened (with more detail, which only makes the story worse), and requested that my reward miles be credited back to my account. I received this e-mail back:

Thank you for including Continental in your recent travel plans. We appreciate the time you took to let us know about your experience. I am really sorry to know that you were not feeling good during the flight and did not feel good after the flight. I was also disappointed to know that our flight attendants did not accommodate to your needs. Please know that we only have certain amount of water available during in-flight and I absolutely understand that there are circumstances beyond control which may come about and regret this was handled in the matter you described.

Ms. A., we take all the complaints very seriously and I have detailed your concerns in a report which has been communicated to the appropriate senior management. Although our response is brief, please know that I have to respectfully decline your request for compensation, as travel was taken and refund is not warranted for the level of service described. Given the opportunity to welcome you aboard once again, I am confident you will experience the outstanding service and operational reliability we traditionally provide.

So, I responded back to Hemlata's e-mail as follows: I do understand that limited water is available in-flight. I perhaps should have clarified that immediately prior to the incident, I watched the same attendant handing out trays of the "leftover" water supply to the passengers in the lower-number rows. Unfortunately, because I hadn't specified a seating preference for this flight, your system seated me in the last row. There was absolutely plenty of water available before I flagged her down, she just ignored or more likely forgot my order.

I sincerely regret learning that simply taking a customer from point A to B is considered adequate service, even if your employee has worsened a distressed passenger's experience. I really hope that you never have to understand why your comment about me "not feeling good" is a gross understatement. I'm so disappointed that this is the way my reward miles were spent. Thank you for illustrating Continental's service and service recovery standards. I will be sure to only fly with you again if its the absolute cheapest flight I can find.

I received this response from Hemlata this morning: Thank you for contacting us once again. We realize you were disappointed when you did not receive the response that you felt was appropriate. I assure you that your concerns have not gone unnoticed. Unfortunately, we do not guarantee any seat assignment, and regret the handling of this situation as you described. Thank you for your continued patronage to Continental Airlines and we look forward to winning back your trust on a future flight soon.

I'm horrified that this is the response I received from management, although it does speak volumes about the kind of example that is set for front-line employees at Continental. Customers aren't real people, is really the message I'm taking home here.

I booked a flight for my son from Kansas city to Austin on Saturday, Jan 16, flight 2979. When I checked him in, I paid for an upgrade to first class for part of the trip. The flight kept getting delayed and I asked if I could get a refund and purchase a flight on SWA which didn't have any trouble getting into or out of KC. I was told no, since they had not officially cancelled the flight. They offered to put him on another flight the next day. The airport is 1-1/2 hours round trip, but I went back and picked him up. Then the following day, I took him back to the airport. It was the same **. Again I asked for a refund for a SWA flight leaving at 3:05. I was again told no since the flight had not been cancelled, just delayed.

Finally, 2 hours later, the flight left. Then what happens? Engine trouble on the flight out of Houston and another huge delay. And better yet, no first class seats available, after I had already paid. Not that anyone offered to refund the money, you just expect to be able to do whatever you want with no repercussion. Well, let me tell you what I am going to do. I want a full refund of my airfare, including the 1st class upgrade fee. I am contacting my credit card companies today. If you refuse a full refund, I will be contacting the news, the BBB and the Attorney Generals of both Kansas and Missouri to see what they can do about this.

I booked three round trip tickets to Brazil in July of 2009. I was to go to Brazil to pick up my 7-year old daughter and bring her to the USA for a Christmas Holiday visit and return with her in January. I paid for the tickets for myself and used my airline miles to purchase my daughter's ticket. I booked these tickets well in advance to ensure we could have seating together. This was her first trip on an airline since she was a baby and I wanted everything to be just right. She was excited and wanted to sit by the window! I flew to Brazil and spent the three days in country as prescribed by the ticket policy and when we together went to get our boarding passes in GRU (Sao Paulo Airport) to fly to EWR (Newark), the ticket agent said I have no ticket on record for Lisa.

I produced a copy of the email received from Continental Air attn. Ms. Lisa with the confirmation number with all the flight numbers, depart and arrive times, even the meals, etc. The agent sent me to the Continental Reservation desk at GRU and the nice lady explained that the airline miles were never applied and the ticket was cancelled due to "non-payment". I asked how could this happen and was told that someone forgot to apply the mileage. By this time, the flight is beginning to board and we not only don't have a ticket but are not through security or immigration yet. I asked what my options were and was sold a ticket at top price of $1829.00 but could not get seating with my Lisa. Fortunately, we boarded the plane in time and a kind gentleman traded seats with me so we could fly together and the sick feeling I had subsided and we had a great vacation from that point on.

On return to my home after vacation, I contacted Continental again to find out how this could have happened and after an hour plus on the phone with an agent and supervisor, again it was brought up that someone did not apply my mileage that I booked the flight with originally on the phone. We checked that I had sufficient mileage in the account. The supervisor told me that I should always check back because the agents are very busy and sometimes even though they do their job right, things can happen. It is my duty to be sure I have a written copy of my eTicket? Although this is great insight for future flights, I feel that I booked 3 separate flights that were carefully booked in advance to ensure seating with my daughter and no attempt in any way was made to inform me of any problems.

I have a Chase Continental Card on my file. If there was any doubt, that could have been used or notify me at the very least of any problem. I feel that the error was in part on Continental and having to pay $1829.00 was outrageous for a ticket I could have purchased for $865.00 if I elected to not use my mileage. I am asking that you please consider this and request some compensation to offset the difference. I will soon be planning the same trip one more time this year and would like to use Continental Air which I have found to have not only excellent service but one of the most modern fleets in the industry according to Squawk Box on TV.

My son traveled from San Antonio, TX to Minneapolis, MN, returning to college after the winter break. He was carrying a bag and a check-in. His bag was over about 8 pounds and he will have to pay $65 extra so we opened the luggage and transferred some things to his backpack, including his wee console (thank God) but the remotes and accessories remained in the luggage as well as other things like movies and games. His remotes, games and movies did not make it, and God knows what else was stolen from my son's luggage.

They apologize and offered to forward my emails to a higher authority; the next email offered me a $50 credit on our next trip, I responded that I was planning on never using Continental services again.

The last response was to submit to me a $50 coupon with a limited expiration date. Of course, I dismissed it. I hope a lawsuit is set up soon as their virtual non-response could not continue forever. Lost pieces had to be replaced, the cost could have been greater if other items were kept in the luggage, like laptop, camera, wee console and other small electronics. The inconvenience, disappointment and lost of trust are the major price paid, but whether the loss is big or small, it's a violation and plain theft allowed by Continental.

I had a flight from Lexington to Cancun with a connection in Houston. I had a passport card which is to be used for travel to Mexico. Two gate agents in Lexington checked my card and said I was cleared for travel to Mexico. I get to Houston and the gate agent thinks I'm okay to travel but contacts a supervisor. The supervisor is not sure I can use a passport card and does some further investigation. Long and short of it is you can go by boat or car with a passport card but you must have your passport to fly to Mexico.

Had the gate agents in Lexington known the rules, I could have gone home to get my actual passport. I live less than five minutes from the airport and had plenty of time to make my flight. I called the customer service department to complain and was told, "Too bad. You should have known the rules." If the gate agents and the TSA agents don't know the rules, how is the average traveler supposed to know the rules? They told me I could fly with a passport card and I believed them. You cannot fly with a passport card outside of the US.

I bought a ticket on June 9, 2009 for a flight from AUS-IAH-FLL (5:45 am - 6:45am - 7:15 am - 10:40 am) on 12/25/2009. Said ticked was purchased because it would put me on time at FLL to check in for my flight from FLL to South America. On 12/24/2009, as I was printing my boarding passes, I found out that CO 240 was arbitrarily cancelled by Continental. I then proceeded to call the airline and was told that the reason was "because December 25th is a holiday (as if that fact wasn't known since the beginning of times). I told the service agent that Continental knew about it (that December 25th is a holiday) and yet offered the product (flight) for sale.

She gave no explanation because she did not have one to begin with. She did say that the airline canceled the flight on September 25, 2009 (3 months after the purchase and 3 months before the flight date), but did not notify me of such event. I also explained to the agent that the change would put me late at FLL for my flight to South America and the fact that I am disabled would further aggravate my situation at FLL. I even asked her if I could be placed on an available first class seat to facilitate my exit from the aircraft at FLL. She asked her supervisor to deny the request, but she did, however, directed me to call 1-800-WE-CARE-2 (yeah, right) a toll free number set up by the airline to handle customers concerns and complaints (as if they care). I did however call the number where an employee with the worst of attitudes answered the phone. I, at some point, asked him if perhaps it was a good idea for me to hang up the phone.

After explaining to him what had happened, he proceeded to offer to assist me with transportation from terminal no. 1 to terminal no. 4 at FLL. He said an electric car was going to be waiting for me at the gate to transport me. He also said for me to check with a customer service agent at Houston, which I did only to find that the agent initially refused to check the system to verify the request which she finally did given my insistence with an attitude similar if not worse than that of the gentleman I spoke with on the phone the day before. The interesting thing is that I was the only customer in line. She did, however, confirmed the request (thank God!).

Upon my arrival at FLL and after exiting the aircraft, I started looking left-right-up and down to see if there was a Continental Airlines employee waiting for me to direct me to the electric car as promised, but lo and behold, there was no one waiting. I then proceeded to walk to the nearest counter where a third and final Continental employee told me that the service that her airline offered to me was not available at FLL, even though I asked her to check the validity of my claim with my confirmation number which she did not do.

Please see the mail I have written to Continental, and there's no response till date:

This mail needs to be taken with utmost importance. If ignored, this will be escalated.

I had booked my return ticket on Continental Airlines from Newark to Los Angeles. I tried to check in online on 22nd of December night, and many times during the day on 23rd of December. To my surprise, all the seats were booked. I called the contact center, and they mentioned that I would get my seat at the airport.

I walked into the baggage claim area and checked in my baggage, which has my medicines for the trip and other valuable gift items that I carried for my brother. The baggage was checked at approximately 3:30pm on 23rd of December. You can verify the time in your systems, if you wish. My security screening was done immediately, and I was at the gate at 4pm (an hour before my departure).

I was on for a shock when they said I don't have a seat and the flight is overbooked. I had been waiting to see my brother for 2 years now, and I would not get a 4-day weekend for at least next one year. I was waiting at the gate for 90 minutes, hoping for a seat on a confirmed flight. They denied a seat and offered a compensation of $250, refund, and a return ticket. The other option was to roll over to next flights.

I was put on standby for the next flight at 6:30pm. No luck, as this was full as well. Then I rolled on to the 7:45pm flight. No seats again. I moved to customer service. There were at least 70 people waiting to speak to the service representatives, and there were only two of them to handle this crowd. As I understand, most of them were here for grievances. It was eternal. Finally, my chance came at 9pm (a 5-hour wait at the airport).

2. Just compensation and return on my baggage that went by the 5pm flight by noon tomorrow, as I have some medicines in the bag.

I was offered the flight for the next morning at 6:40am to LA. I asked for a hotel stay and compensation, which they denied and were rude enough to ask if I care for this ticket or there were other passengers who can take my seat. The entire episode was frustrating and totally unacceptable. I incurred in all $200 for the taxis to and fro the airport. My time has immense value, which I lost. I could not meet my brother on the day I planned. I spent anxious moments at the airport, knowing that it would be impossible to meet him over such a long weekend, in case I miss this weekend.

I would need a suitable compensation for this mess created by Continental. A suitable compensation would be to pay for the taxis, my time, hotel denial for the night, the agony of waiting and uncertainty, possibly a return ticket to LA from Newark for later dates. One final note, I have been a member of Emirates Skywards for the last 4 years, and Continental needs to learn a lot from them on customer service."

I traveled to Caracas with Continental Airline 12-23-2009 and the baggages never arrived. I need to know what do I need to do to file a complain? flight #CO1666 from Houston to Caracas

AFTER FUSTRATION,HORRIBLE CUSTOMER SERVICE AND REALLY BAD EXPERIENCE WITH THE CREDIT CARD ISSUE FROM CONTINENTAL. I CONTACTED CONTINENTAL "CUSTOMER CARE" ON MONDAY 21,2009 TO ASK ABOUT MY SITUATION ---> ( On Saturday 19, 2009 at approximately 0100hrs, i went to www.continental.com to book a flight for 5 days to dominican republic, after filling out all the required information and when providing my credit card information, after reviewed atlease three times before summiting it for procesing and confirmation number. continental stated that \" they where unable to charge the card,because the authorization was denied, to contact my bank or use another card. after showing up that error i inmediately contacted my bank to investigate what happened.

the total that i was purchasing the ticket for was $401.80 (tax incl) my bank informed me that the transaction was successfully summited to continental airlines and deducted from my available balance. so i contacted continental airlines and all my actual hard time started. so far i owe my bank the amount of $401.80 and my confimation is not confirmed because supously they were unable to process my card \" unable to charge the ca
rd, because the authorization was denied \" ( stated by continental ) .

i am very dissapointed and i really feel fustrated with this poor customer service provided to me. another thing is that i recontacted my bank and they informed me that after the first succesfull transaction , continental had tried 4 attemps to charge my credit card for the same amount of $401.80. this one has been refused from my bank as i have a credit limit protection .

Damage Resulting = $401.80 owe to bank )--> the representative of Continental Airlines "Customer Care" stated that theres nothing they could do abouted , also i was told to contact my bank and deal with them. I had no choise that contact my bank and have them dispute the charges to continental. then had to contact Continental and ask them to charge my credit card now that i had disputed the charges and available balance was back.

everything was summited and they just told me that now my confirmation number was approved and confirmed. ? today im just waiting for the day of my departure to santo domingo with my wife, i have no options that have to flight trought continental with this customer concern and bad experience that continental provided to me. CONTINENTAL AIRLINES IS NOW A BAD AIRLINES ,IS JUST THE POOR CUSTOMER SERVICE AND PERSONEL THAT THEY HIRED FOR THEIR CREW TEAM.

I WOULD NOT RECOMMEND ANYONE TO FLIGHT TROUGHT CONTINENTAL UNLESS THEY GO TO THEIR OFFICE AND SEAT ON THEIR COMPUTER AND BOOK THEIR OWN FLIGHT AND CHARGE THEIR OWN CREDIT CARD, WHILE THE CONTINENTAL REPRESENTATIVE STANDS WATCHING WHAT YOUR DOING. THANKS. HAD TO DISPUTE THE CHARGES FROM MY BANK $401.80 AND CONTACT CONTINENTAL AIRLINES AND ASK THEM TO \"PLEASE\" DO IT ALL OVER AGAIN.

I have already submitted a letter of complaint concerning the atrocious behaviuor of staff and the ultimate loss and damage of personal items plus the illegal stripsearch I was put through by these individuals, I still have scratch marks and bruises and even though I went through all this physical and emotionally battery they handed me a ticket to fly the next day.

I have not heard anything from company but I have been reading numerous complaints concerning [their] employees throughout the world. I await a reply shortly, surely after all I was subjected to [their] company should have the decency to reply to paying customers! These employees do not advertise [their] company well, apart from using profanities, they physically hit and held me down to stripsearch me, even the police agreed that it is illegal and renders a civil suit.

I would be content with an apology from those women plus compensation for the items removed from my luggage. I have already mentioned the items removed and damaged from my person in my previous email, I would expect a reply out of common business decorum and decency

On Saturday 19, 2009 at approximately 0100hrs, i went to continental to book a flight for 5 days to dominican republic, after filling out all the required information and when providing my credit card information,after reviewed atlease three times before summiting it for procesing and confirmation number. continental stated that " they where unable to charge the card,because the authorization was denied, to contact my bank or use another card. after showing up that error i inmediately contacted my bank to investigate what happened. the total that i was purchasing the ticket for was $401.80 (tax incl) my bank informed me that the transaction was successfully summited to continental airlines and deducted from my available balance.

so i contacted continental airlines and all my actual hard time started. so far i owe my bank the amount of $401.80 and my confimation is not confirmed because supously they were unable to process my card " unable to charge the card, because the authorization was denied " ( stated by continental ) . i am very dissapointed and i really feel fustrated with this poor customer service provided to me. another thing is that i recontacted my bank and they informed me that after the first succesfull transaction , continental had tried 4 attemps to charge my credit card for the same amount of $401.80 . this one has been refused from my bank as i have a credit limit protection .

it is with great regret, arduor and extreme pain I have been forced to write to complain about the events if 16 Dec 2009. i was schedueled to fly at 9am to Newark and was in the check in queue and had just handed in my luggage when i was approached by 2 unidentified by 2 females. They escorted me to the office of the desk counter and began interrigating me initially my reasons for travelling, who I was travelling wioth and othe r irrelevant questions, they eventuallly asked me why i was carrying medication with me which i may add was name tagged and are all prescibed by my GP, I suggested they phone my Gp and this is when they became extremly aggresive and started a barrage of indecencies and profanities.

They instructed me to strip to my underwear which i refused to do as I know my rights and ther was no female police officer present, within seconds I was held down and stripped down to my undergarments and consequently left with a lot of bruising and scratches. At this stage I began hyperventilating and asked for a brown bag to help my breathing, a female with short blonde hair who i may add could be introduced to a bar of soap and water decided that i was suicidal, when i asked her qualifications and name she just jeered and laughed amongst the rest of her staff.

They asked me if i was intoxicated and I volunteered that I had actually hd 2 glasses of wine and if they checked their CCTV they could verify that as I had arrived from Cork at 21.55p.m the previous night. One female hit the back of my head and instructed me not to get stroppy. After what seemed an eternity my luggage was returned from the aircraft wher i can only describe them as vultures on a carcass, they found the rest of my medication.

Thank you for your time and may i take this opportunity to wish you a joyous Christmas

Took my mom and dad on a European Trip for my mom's 80th. Both very frail, bad hearts, can hardly walk, mom had a broken arm on top of it, it was a final big trip for them. Flew on Continental Reservation home, Barcelona to Heathrow on British Air then Continental to Newark. Landed in Heathrow, had over 2.5 hours to get to next flight.

British air did not have wheel chair assists, my parents were on an off wheel chairs, buses, and kept waiting, and wating, sometimes only one chair would arrive and my father would drag himself. Arrived at Continental to find out they gave up our premium seats (I have gold status and booked many months in advance). They refused to move the people that were now in our seats, tried to put us all in middle seats, would not assist my mom to her seat, would not take on our carry on with over $1,500 in meds that if lost we would not have coverage to replace, a CPAP, laptop, and $20K in jewerly plus other vital items.

I asked the flight attendents if they would put one of their roller board in the belly and they told me I needed to show up on time. On flight attendent discussed our situation in a negative manner with a passenger. My mother did not get her diabetic meal. My father who was clearly sick coughing choking and urinary incontinent had to sit in a middle seat, he had an "accident" and I did not have my bag which had extra underwear, power, etc his dignity was lost. I thought we had pain killer in my mothers purse we did not and she had to suffer for 8 hours without it (remember her arm was broken).

The flight attendents were rude, completly uncooperative and put the customer last. I have put 1/2 the airfare in dispute with my credit card thats aprox $900. I loved Continental Domestic is wonderful International is awful. An 80 year old woman had to suffer in pain b/c a flight attendent would not allow us to take on our bag which had medications. She told me I had a minute to take out what I needed, I asked for a bag she would not give me one, we were forced to check the bag with vital meds, insulin, computer, CPAP, and over $20K in jewerly.

My mother worried about my 83 year old father trapped in a middle seat far from rest room and her jewerly and meds. Its was awful. Getting back the $900 might be fine but its certainly no consolation. Took them to the Pyramids of Giza, and Athens to name a few places and the first thing they speak aobut is our mistreatment on the flight home. Very sad.

Continental's website is very deceptive in giving the lowest quote. If the lowest price on one page says 556 and click on the price and then the new price turns to 744. the first page is absolutely a lie and continental is a liar. Don't think this is the way to get business or avoid bankruptcy. Of course, fine print indicates that tax is not included, but the list of the possible taxes can't be added to $200.

Some of the customer service people are SO RUDE.

Agent Sandy from Continental is a very rude in responding to customer's complain about deceptive information on the website. This person lack of basic courtesy. I wish I can have the record of our conversation and send that to her boss to get her fired on the spot. SANDY, if you have some trouble living your life, don't release that on continental customers. You are lack of the work ethic. Sorry for all the other sandy's in continental customer service, because when I asked for her work id, this rude woman hung the phone on me. shame on you!!!

I am a travel agent that booked his client that has mandatory oxygen he has to travel with. I provided him with all the necessary printed documents from the continental website and he did as instructed with having his dr fill out what was needed and he even had to spend 450.00 to rent an approved model for the plane.. only to be told at the airport he would not be allowed to board because he didnt have the right paperwork.

Everything was faxed to the office as indicated and they even called to report that they received it but yet the ticket counter was not hearing that and denied my passenger boarding and did nothing to assist him with alternative plans except to say go home.... with the airlines hurting the way they are you can be sure its because of the training or lack of training in customer care at the ticket counter as to why people choose certain airlines. This was something that could have been corrected immediately but no one tried. The poorest of service from an airline I have ever encountered and I am in the industry 30 years now. deplorable!

My client missed out on his trip, his sister took time off from work to fly with him because of this conditions and he was out the $450.00 he had to put out to rent their approved model of oxygen. Continental better step up their game or they will go by the wayside in my book!! and PHL staff better be retrained in customer service

I purchased a seat on fligt 1825 from Newark NJ - Charlotte NC for my daughter to visit for Thanksgiving. I made the reservation on Oct 7 and was billed direct from Continental on Oct 9. The flight was a US Air flight operated by United but billed by Continental??? My ex-wife was not permitted to check my daughter in at the counter. She was told that the seat had been reserved but not paid for. That was te first thing taht made no sense since no one can hold a seat without payig for it. I called Sam's Club/Expedia, the company I booked with, they provided a ticket # and a cinfirmation # neither of which wouldbe accepted by the US Air rep. My ex-wife then went to United since they controlled the flight. She was sent back to US Air. 2 hours at the airport and my daughter missed her flight with no true explanation as to why. No offer for another flight. No mchanical issue. No weather issue.

I booked a flight to take my daughter to play with her team in a soccer tournament. When booking the flights I selected the flights by searching for flights in a certain time frame (ex: after 6pm). The return flight on Sunday had to be in the evening because my daughter may have to play at noon. Upon selecting the search feature that said search for flights after 6pm, I picket flight 1096 at 7:30. It was not until a confirmation was received that I realized that the flight booked was 7:30 am.

I called immediately at which time was charged $150 per ticket ($450) to change this flight. I already paid $833 for three tickets in the first place. I understand and take responsibility for this error. However, I feel it is absolute robbery to charge this much, be it an honest mistake or otherwise. There is no reason to pay this much for someone to make a couple changes on the computer which take 5 minutes.

If the fair was higher I could accept that. If the flight was not available and I had to change to another flight I could accept that, but there is just no reason to rip honest hard working people off. This was all the money I had and I planned to use it for Christmas. Now what? Please tell me how I can help others not get taken like this? Can there be legislation? The last $450 dollars I had. Christmas money for my two girls - gone.

As my husband and I were coming back from Huatulco, Mexico the desk attendant, Laura C. tolds us that a mirror we were bringing was over the size limit and that we had to pay $100.00 USD, we were in shock since we had traveled all over Mexico with it and even flew with Mexicana airlines and they never gave us any problem, anyway after we paid she asked my husband to sign a form releasing Continental from any damage to the mirror.

Of course as soon as we arrive to Houston, Texas to make our connection to Ft. Lauderdale, FL. we realized something was broken. I had found it on the floor in the middle of the hallway where everybody was passing by. We did not have enough time nor desire to deal with the NASTY staff in the Houston's airport. Everybody there is so rude!

Once we got to Ft. Lauderdale it was already 11pm and there was nobody available to talk to. The next monday I contacted the 1-800 number talked to "Joan" and she told me that Continental is not responsible for any damages done to fragile luggage! So it is perfectly fine for Continental to charge $100.00 extra but they are not responsible for any damages. I will never use Continental again and I will share my experience with everyone I know. hopefully they won't use Continental either.

We arrived almost too late and all because of incompetence by Continental Airlines ground staff or the pilot. I could never imagine this happening at Delta or American Airlines, both of which I have used many times. Unfortunately for us, the cruise company changed from Delta to Continental so we had no choice but I will remember this incident and the trouble it caused and if I ever get to choose in future, it won't be Continental!

I could go on and on, but it looks like many other people have experienced Continental Airlines and had issues. I hope they go under! I will NEVER fly Continental Airlines again. I'd rather walk! Missed my son's 20th birthday!

On October 16th mine/my son's PSP was stolen out of my carry on luggage during my last business trip by one of their baggage handlers and they aren't going to replace it or reimburse us! Let me make one thing clear, I only travel with carry on luggage. I was told I had to check my carry on luggage at plane side because of the size of the plane they were using. The PSP was in my carry on when I went through Security, it was in my bag before I got on the plane, and it wasn't when I got home. I immediately filed a claim when I unpacked my bag (and noticed that the PSP and 8 games were gone. Consequently the carrying case was left in my bag and they even left the charger).

On November 13th I received a letter stating that "electronics are among the list of items excluded from our limits of liability." So of course, I called to complain. Their customer service rep had the nerve to tell me, "Well sir, you should have kept that with you." SERIOUSLY? That ticked me off! I asked him to let me speak to his manager or someone that would reimburse me for the item that was stolen and told him the $125 certificate (or e-voucher) doesn't even cover the $350 for the PSP and games that were stolen. His response was, "We didn't even have to give you anything sir!"

A week later and I'm still livid about it. They need to reimburse me for the PSP and the games that were stolen. On top of all this, my 4-year-old son wants to play his games on the PSP, when I told him it was gone, he said, "It's okay, daddy, Santa will bring you a new one!" I don't have the money to replace $350 value of the PSP and games that were stolen from me. These items were given to me and my 4-year-old son as gifts over the last two years.

On November 09, 2009 I went to check in at the ticket counter of Continental airlines in La Guardia airport NY. I was communicating in Spanish with the ticket agents. The ticket agents were unbelievable disrespectful, discriminatory, racist and condescending against my person. First of all from the beginning of my check-in process the first ticket agent was discourteous, unfriendly, aggressive, and had an attitude like she did not wanted to be there.

When I mentioned to this agent who check in my bags, Mrs. Aidalee G. that I wanted a receipt showing payment of $20 for my 1st bag, and $30 for my 2nd bag (I paid cash). Mrs. Aidalee in a very condescending, aggressive and angry tone of voice told me "of course, sure I am going to give it to you" the Spanish translation is "claro, seguro que te lo voy a dar." In the Spanish language when someone talks to a person they have just met they do not use "te (tu)." Using "te (tu)" is a form of great, disrespect.

Another ticket agent, the supervisor, Mrs. C was beside herself because she didn't like the fact that Mrs. Aidalee G. had approved my carry on bag since it met the carry on bag guidelines. I will like to add that this was the same carry on bag I took on the plane from Los Angeles CA airport to La Guardia in NY. Mrs. C in a very unprofessional way was making disgusted and angry facial expressions towards me. A couple of minutes later when I returned to check the name tag on Mrs. C, she made the following comment to her coworkers "The stupid woman came to take a look at my name tag" all her other co-workers in her proximity proceeded to laugh after her comment. Right in front of me. I felt humiliated and sickened by the disrespectful behavior of the personnel at this airline who are in the business of serving the public.

I consider Mrs. C's comment despairing, racist, discriminatory and downright mean; Mrs. C made the comment in English by the way. To top it off my checked in bag, which had frozen sea food in it, did not arrive with me to my destination. I wonder if that was done deliberately since the ticket agents knew I was transporting sea food. My bag was delivered the next day November 10, 2009 at 2:00 pm. The sea food was ruined, and there were some items missing from my bag.

I do not appreciate people such as Mrs. Aidalee G. and the supervisor Mrs. Cacheno treating me in such a disrespectful, condescending, racist, and discriminatory way. If they don't like their jobs and dealing with a multicultural public, they should give up their positions to any other person out there who is desperate for a job and who is struggling in this hard economic times we are presently facing. Nothing justifies the attitude of these ticket agents against a customer.

I have a complain about your service. I traveled with my sister and my sister's children (aged 18 and 8 months old) travelled on Nov. 2 from Newark to Beijing (China) on flight CO89 and the service given by two male attendants was really terrible and put us under a lot of stress. One of them is Diu and I don't remember the other's man name. Instead of helping us as we were travelling with 2 babies, and try to make what is already a very long flight more bearable, Diu told us they should not have travelled with 2 babies, refused to give them hot water to prepare the childrens formula (arguing that he did not attend that line of seats), and the other male flight attendant put us on separated seats. Sitting the oldest baby on a broken chair.

Male flight attendant told us that if we had any question we contact him at any time during the flight. But he was never available for us. I think their job is to solve the problem affecting the least possible a passenger and that was not the case; even though the children were crying as they wanted to be close to their mother. Apparently this flight attendants do not know about your "customer first" policy. I was really expecting a better service from you.

On Nov. 29th my brother (who is disabled and in a wheelchair)and I had reservations from Sacramento to Ft. Lauderdale, with a change of planes in Houston (FT 1893, FT 1748). I wanted to check his wheelchair as baggage and use their wheelchair, so I would not have to handle the extra piece of equipment. The agent said I could use our chair right up to the entrance of the plane & they would stow the chair with a special handling ticket. I had to disassemble the foot braces and the seat cushion and carry those on board, along with a cane and my personal bag...just what I wanted to avoid doing. The plane was approx. an hour late arriving at the gate and was delayed even further because they didn't have an Isle chair avaliable at the gate to get him to his seat. I requested "wheelchair assistance" on my reservation 2 months before.

The flight arrived into Houston almost 2 hours late (the weather was bad) and I missed my connection to Ft. Lauderdale. The agent at the boarding gate said the next flight to Ft. Lauderdale was the next morning, but I told her I needed to get my brother home to the assisted living facility by then. He also needed his medication. The agent recommended another, later flight to Miami. She told me what I needed to do, and that I could leave my brother with her at the gate, and after I checked in with the new flight to Miami & got to that departing gate, to call and have Contiential bring my brother to me.

After retriving our luggage, checking in at the counter for the new flight to Miami, going thru security again, and finally arriving at the departing gate, an employee dressed in red (maybe a supervisor?) announced the flight to Miami had been cancelled, due to the weather. Not familiar with the Houston Airport, I asked her if she could send my brother to me and I would wait for him. I'm not sure she called, or at least she didn't communicate to me she did or didn't. She was also handing out vouchers for the Airport Marriott Motel for those that were spending the night. I resigned myself that I was there for the night, now I only had to wait for my brother. After about 40 minutes, no brother, and no one seemed to know where he was! He was not at the gate where he was left in care of the agent who told me to call. After an hour, I located him, by himself, at a completely different gate. By the time we got to the Airport Marriott, they were full.

The receptionist at the Airport Marriott suggested try the Greenspoint Marriott. I asked him if he would call & help me out, as I was very tired wheeling my brother & baggage all over the Houston Airport. Instead, he gave me the number & had me do it. After I called & found that Greenspoint Marriott had room, they instructed me to go downstairs to where you can catch the shuttle to the motel. After waiting 45 minutes in the cold and rain (the airport shuttle area is not user-friendly, especially for the handicapped), a Greenspoint Shuttle arrived. I asked the driver if he could take me and my brother, but he said he was full & I needed a special shuttle for wheelchairs. He was no help. I called Greenspoint Marriott again and told them what happened, so they said they would dispatch a Yellow Cab with wheelchair capability (?) to pick us up. Waiting for close to another hour, no cab, even with several forays into the cold rain, pleading with various cabs, shuttles, to take us to Greenspoint, on one seemed to care. By this time, my brother was getting sick, due to the cold and rain. Future calls to Greenspoint were unanswered. I almost called 911 at this point.

Our last option was to go back into the terminal and use the cots & pillows that Contiental pulled out for other stranded passengers. The only problem was the cots were at the arrival & departure gates and we were at the ticket booths. I couldn't believe an airport serving a large city like Houston would close at night. When the Airport closed, Homeland Security went home, and we could not get to the gates! We were stuck! Luckily, a lone ticket agent for Contiental was trying to find a room somewhere for another wheelchair bound traveler. She also helped us get into a Ramada Motel somewhere by the airport. We finally could sleep for 3 hours (we finally got to a motel at 2:30 am) before we had to get a flight out of there.

Our overall expierence with Contiential, the Marriott Motels, Houston Airport, and the general attitude of all but a select, few helpful people, was less than professional. The weather was bad that evening and flights were cancelled, but that is no excuse for the treatment we received on the ground. In all my traveling years, I have never experienced such incompentence and lack of care for the disabled.

I will never fly on Contiential Airlines again, even if they offer a free, non-stop flight to Heaven!

I will never stay at a Marriott Motel and will never recommend them to anyone else!

I will avoid the Houston Airport like the Plague, as it is the most unfriendly place for disabled or handicapped people that I have ever visited. I've been to third-world countries that treat people better.

On 13 June my children and I were flying from SFO to Belize, via Houston, with another family. We departed SFO without incident, but when checking in at the boarding gate in Houston, we were denied boarding because Continental agents said we did not have a certified letter from their father stating I could take my children out of the US with his consent. I had never heard of such a thing, nor was I told this when I purchased my tickets, nor at the time of check-in/boarding in SFO, our city of departure. We were denied boarding, missed our flight until they booked us on another flight the following morning. They told us we had to get certified letters from the other parents, which they had to go and obtain on a Saturday. Continental personnel were very rude, didn't know proper procedure (one said, fax was ok, another said we needed originals, which meant they had to be 'Air Pack' that evening.

Consequences: missed flight for 7 people. Our already paid for travel was a wash for one day. Never reimbursed by Continental Airlines. They never even apologized for what was there error. They should have informed us of this 'regulation' at the time of ticketing OR ELSE AT THE POINT OF ORIGIN on the day of departure! They never even acknowledged this. Our kids were emotionally distraught at this.

I made reservations for August 2009. My husband was deploying. I purchased a protection plan in case this happened. They said they would help me and refund my money or give me a credit upon receipt of a copy of orders. I faxed them a copy. I called they sais they recieved them. It would take 48 hours to process the information. I called at a later date to use the credit and the airlines says they have no inrformation on it. I am a service member who lost 700.00 to an airline and would not like this to happen to any other service member.

Continental Express flight 3124, Houston to Baton Rouge, took off at 7:58 am on October 28th knowing that Baton Rouge was locked in by fog and landing wasn't possible. It is a 45 minute flight, so they had to know that they were gambling on the fog lifting. They took off because they know that was the best way to insure they would book the fares for the flight. Had they canceled the flight, they would have had to reimburse the passengers.

They circled over Baton Rouge for about 15 minutes and then headed for New Orleans to refuel. While in the air I lined up a rental car and requested to be let off the plane. As they had to pull up to a gate to get fuel, they couldn't deny my request. They didn't like it when I got off. They were still waiting for fuel. I think I had my rental car and was on my way to Baton Rouge before they lifted off again.

I was able to salvage my day and send a message to Continental at the same time. On another occasion last year going to the same destination with Continental, we were diverted to Shreveport and waited at the airport for 2 hours. On that trip I had to lengthen my stay in Baton Rouge by one day incuring extra hotel and meal charges. I am getting more inclined to blow off the airlines and just rent a car if the trip can be done under 4 hours one way.

I went online to know Continental's baggage regs -their information told me I was allowed 2 bages on an international flight.I arrived to the airport in Mexico City and was told I had to pay $25 for the 2nd bag. I had ordered a wheelchair and when I arrived in Houston leaving the plane there was no wheelchair and I had to carry my luggage-half way there I saw a group of Continental staff with wheelchairs and told them really needed a wheelchair and then they helped me. I sustained a sprained rotator cuff injury from carrying my bags and was in severe pain for days afterwards. Also when I was ready to board in Houston for my connection flight to Seattle. The clerk at the desk ignored my request said she was buzy -the wheelchairs arrived for myself and another women at the very last minute before boarding the plane.