On January 17th (seats 13B and 13C flight Miami-Bogota 8pm), I was very surprised to have to travel with a dog beside me. I thought animals were not allowed with passengers. When I called the flight attendant, she told me that if the airline allowed it, there was nothing she could do. The dog was not kept in the kennel and I had to travel with the dog whining for three hours. Since the dog was not kept in the kennel under the seat, it escaped and started running through the corridors. I have a lung problem and arrived to Bogota not feeling very well. I wasn't the only one angry. Most of the passengers around us swore never to fly with American Airlines again. I have always traveled with American Airlines but next time, I will have to think it over. Thank you.
Consumer Complaints & Reviews
My family and I were travelling on American Airlines, which has always been our carrier of choice, on the 13th of August 2011. Our flight was from Curacao to Miami to Los Angeles to Seattle, all on the same day as we were going on an Alaska Cruise on the 14th of August.
However, our flight AA 277 out of Miami was delayed due to a mechanical problem and so when we arrived in Los Angeles at 8:30 PM, we missed our connecting flight to Seattle. We went to an American Airline agent and told her our predicament. She gave us a hotel to stay in Los Angeles for the night and told us that she will book us on the next Alaska Airline flight to Seattle for the next morning.
The next morning when we went to check in to Alaska Airline for our Seattle flight, the agent there told us we had no booking but there were seats available and so she put us on that flight. Alaska Airline charged us $80 for the bags. But we were able to make it on the ship for our cruise.
On the 21st of August when we disembarked from our ship, we went straight to the airport as we were booked to leave for San Francisco to Los Angeles and then drive to Monterrey. However when we reached the airport, the agent at Alaska Airline told us that we had no reservations on that flight. Apparently the agent in Los Angeles had not done her job by protecting our bookings. Anyhow, we had to stay a night in Seattle as all the flight to San Francisco were full. We lost our hotel reservation for one night in Monterrey, which was in a very expensive resort there, Portola Hotel and Spa.
We would like you to look into this matter as we all feel that what would have otherwise been a wonderful vacation was instead messed up by an American Airlines agent who did not do her job of protecting our bookings. The perfect vacation had to be ruined, just because American Staff failed to do their Job.
We have booked two flight tickets from Phoenix to New York via Chicago on 01 Sept 11. My flight number 460 from Phoenix to Chicago got delayed and we were not able to take the connecting flight 344 which was scheduled by 7:30 p.m. from Chicago to New York (LGA). By the time we got there, our seats were already allocated to customers who were in standby list. We were not even given confirmed seats for the next available flight which is scheduled at 8:30 p.m. on priority basis. We have been kept for stand by for several flights.
Finally, after making so many requests to customer care, we have been allocated to a flight for the next day, 02 Sept 11, on 7:00 a.m. and put on standby for 6:00 a.m. flight. The stand by list was cleared and we got two seats in the 6:00 a.m. flight.
There was no arrangement done by AA for accommodation, dinner and breakfast apart from some discount on hotel accommodation at Chicago. We have to make our own breakfast and dinner arrangement as well. We have paid $66 as accommodation charges at Chicago. Also, our 3-day booking done by "Take tour trip," which was scheduled for 02 Sept 11 at 7:00 a.m. from New York that cost around $264, got cancelled since we reached New York next day late.
Our whole program got disrupted because of the delay in the first flight of AA (460) and we have not been confirmed for the same day flights. We want to be compensated for the money loss, confusion and inconvenience this has caused. I have submitted two complaints and so far, no one from AA contacted us. Please look into this matter and act accordingly. We highly appreciate your consideration in this regards.
I will try to use all my miles accrued, so that I can get out of this stupid airlines. Here's my story.
I had a credit of $286 from one of my past tickets. Last week, I booked a new ticket for myself. I asked the agent to apply the credit to the final price. The ticket price was quoted as $550. With credit applied, the final price was $264. The tickets were booked. When I got the email, the final price was shown as $987. I called up 3 times. The agent mentioned that I am still charged $264 as final price. But he won't be able to give me a receipt with the breakdown because of system issues. Since I had to claim the original value of the ticket ($550) from my company, I asked for an itemized breakdown. Since he couldn't help, I asked the call to be sent to a supervisor. The supervisor was a lady with a big attitude who cursed me for my accent. She asked me to slow down. She gave me etiquette lecture. And she explained me how the calculations worked. I told her that my issue is not the calculations, but a receipt which showed the calculations. When I got upset, she told me not to raise my voice and offered me to talk to her manager.
The manager was the worst of the three. She started the conversation with a negative attitude. Rather than trying to understand my issue, she started telling me what she could not do. The funny thing was that even she was not clear with the calculations. She repeated the same story that the supervisor told. She again cursed me for my accent. She scolded me for interrupting her even though she interrupted me like 10 times. When I asked her how am I going to believe that the ticket price is $550 when the credit is $264, she said, "You would have to believe us. There is no other way. You should be happy with the final price. And we can't give you a breakdown." When I told her how Delta helped me out with a similar issue 2 years back, she said, "This is AA helpline, not Delta Airlines."
She is absolutely right. AA is not Delta. It took me 8 years to realize this, but alas I got my facts. I told her that I am going to end all my relationship with American Airlines. She happily mentioned that if this is what you want to do, please go ahead. So, I guess I am done with AA. I wish I could have said it was a pleasure flying AA. Thanks for treating your platinums the way you just treated me. I will wait to hear from you. Based on my recent interactions and the image that just got formed about AA, I am pretty sure I would not get any response to this email. Thanks.
I was in Saint Maarten. I called the number listed for American Airlines to confirm my flight which was scheduled to leave at 1030AM Sunday, December 7, 2003. I called at 8AM on the morning of Sunday, December 7. Someone at 599-545-2040 picked up the telephone but did not answer.
I could hear two people discussing non-business related matters and laughing before the telephone was hung up. My call was never acknowledged by the person who picked up the receiver. The receiver was simply picked up, held for a few seconds without interrupting the ongoing conversation and then hung up or returned to its cradle or disconnected. I called twice in rapid succession. It happened the same way both times.
I took an international flight to London in August of this year. Everything was fine as far as the plane goes. What was horribly awry was the disgustingly AWFUL, CONDESCENDING, and UNPROFESSIONAL behavior of every representative of American Airlines that I had the misfortune to interact with.
Being a young and liberal caucasian female, I have had the advantage in life of never being discriminated against. For the first time in my life I was told in cold, blunt, and wholly inappropriate terms where 'my place' is - at the back of the plane. If I was treated as such, I shudder to think of how others who occupy a more negatively class-defined role than I have been treated by such a rude service staff.
Furthermore, being on an international flight, there were many people who did not speak perfect English. The flight attendants' response was unanimously to ignore, hassle, even shout at these poor people - totally undeservedly. American Airlines should be ashamed of their treatment of customers. I know that not only will I never purchase their services again, but I will ensure that not a single soul whom I know will either.
I am greatly disappointed at the service provided by American. On aug 11 2003 I was suppose to fly from Houston to Dallas and then to Denver. Due to some rain (about 30 mins worth) the flights were delayed and I had missed my scheduled flight out of dallas. They rescheduled me for a flight that was two hours later. This flight never took off. They had us switch gates 5 differet times. It was not always small changes either. We had 3 termial changes. And carrying luggage for these changes was a pain. No one working for american airlines was able to give us any answers about our flights and they kept delaying the time. Fianlly around 12:00 am we had a plane and flight crew ready to go. Mind you this is 5 and 1/2 hours from my schduled time of departure about 3 and 1/2 hours from the new flght I was put on.
The crew said the plane only needed 10 minutes to finish cleaning the plane and we would be leaving. Five minutes after maiking this announcement they said the crew went illegal and we would be staying overnight. They offered us a discounted room around 12:30, but our flight left the next morning at 7:30 and we would only be at the hotel for only a few hours. Plus all I had was temp. checks on me. The airlines provided cots but threw them in the cornor and did not bother to pass them out. Then we had to ask for pillows and blakets. When we got them they threw them aside also.
The people working for American were very rude and some of the crew were even yelling at the customers. When we asked for a supervisor the crew told us they would not come down and talk to us. Later my father called the airlines to see what time my flight would be leaving in the morning and the guy on the phone said "I do not know anything and will not know anything" -- he then hung up on my father when he was asking him another question.
Nothing was offered in return for the hell we went through. They could have at least served us a meal on the plane or offered coffee to those who had to stay the night in the airport. I had a horrible experience from american airlines. I was even told by a pilot that American does this all the time to the customers. For the money I paid for my ticket and the time I spent in the airport it would have been cheaper and shorter for me to drive.
Whenever I had a problem no matter how small it was I was always rewarded by other airlines. I remember flying Continental and the flight got pushed back 2 hours. They offered everyone dinner and a flight voucher for the next time they flew with them. We were offered nothing by American -- not even an apology until the morning flight crew came in.
I missed work and was terribly sore from carrying my flight luggage with me. My ride also missed 1 and 1/2 days of work due to picking me up twice and making an 1 1/2-hour drive up to the airport.
