American Airlines just delivered my "lost" baggage in barely one piece, 3 months after I reported it lost. The ticketing agent at JFK entered the wrong code, and my bag went to Tel Aviv, Israel, instead of Cancun, Mexico. Besides ruining my Vacation, American Airlines will not compensate my for my damaged luggage, and sending my bag around the world. AA is not not only financially bankrupt, their employees are without apathy. Good riddance!
Consumer Complaints & Reviews
In August of 2011, I flew to China on business. American was the original airline from Dallas. I connected with China Airlines in LA. Arriving in Beijing, I saw that one bag had not made it from USA. I filed the claims form and China Airline seemed to do what they could to locate the lost bag. Obviously, the bag was still in USA seeing that only one connection had been made and never made it on the Beijing flight. I was compensated for less than half of the value. On October 2011, I flew to Vietnam to live. I came with 3 pieces of luggage. Two suitcases and one extra box with clothes. One suitcase never made it on the flight from LA according to Korean Airlines before the flight took off.
The bag was full of work clothes like expensive ties and expensive slacks. American has again denied help with this, leaving it to the final airline to search for the bag again. Seeing how we knew both bags were still in USA, you would think they would help even if duplication. I have sent emails to complaints department with AA and all they ever said was the other airline was responsible. They didn't lose the bag and should locate it. It is unbelievable, after reading other comments, that AA obviously has thugs working in the baggage department and are stealing items and bags from customers. Two times in a row that they have lost two bags. I will never fly American again after all these years. You will not get any pity from me when you go under. At this point, who cares if they lose jobs? The employees are the ones stealing from me.
I booked a leisure trip from Seattle to Orlando on Monday and have checked four luggage pieces in. One of my luggage pieces appeared at the baggage claim in Orlando wide open. I have locked it before leaving Seattle with a TSA-approved padlock that was still attached to the zipper handle at arrival but unlocked. I have checked my bag carefully in the baggage claims area before leaving the airport, and I have tried to file a claim in person before leaving the airport, but Jennifer at the American Airlines Baggage Service told me there was nothing she could do as American Airlines was not liable for checked luggage damages!
Later on I found that three things were missing from my luggage. They were all together in one pocket that had a few other things still in it. The missing items were: a laptop dongle cable to connect my laptop to an LCD projector, a longish USB cable for my camera, a battery charger for my camera, documents, paperwork, and receipts, and a Playstation 3 Precision Shooter. The items are valued at around $300. I want American Airlines to reimburse me immediately for the missing items from my luggage piece or I will most definitely make a small claims filing.
Before I finish, it is worth mentioning that I will avoid using American again for my business and personal travel plans.
On August 8th, 2010, American Airline lost my bag at Texas, Houston airport. I claimed as I was instructed. I called the Claims Department and they said they did not receive it, so I faxed it again. I called again and they did not fax again.
Today is October 10th, 2011. They deny the claim because they say they did not receive the claim. I faxed many times and I have a fax transmission evidence.
They are scam and not responsible for our property even our lives! What a scam!
On February 23, 2011, I flew from Miami to Boston. When I was boarding, the agent in Miami asked me to check my bag at the Jet bridge because there was no room for my carry-on. I went right ahead and gave her my bag. When I got to Boston, I went to baggage claim to get my bag and it wasn't there. I spoke to the woman at the counter (her name was Mary **), she advised me that my bag would probably be on the next flight and that she would call me. I never received a call from her that day.
I called on February 24 in the afternoon and asked for Mary **. She told me that she would work on it and would give me a call. This went on for 2 weeks until I got a little upset about the situation and asked to speak to a manager. I spoke to Robert at Boston Logan Airport on the phone and he told me that he would get on top of it right away and call me. I got a call from Mary ** 2 days later telling me that my bag was nowhere to be found and that she was going to give a claim number ** and to call ** to file the claim; but I had to wait 48 hours to set the claim.
I did as instructed and it is now March 23, one month. I called and they told me that they were going to fax me a sheet and to list what was on my bag. I faxed it the very next day. I kept calling every week, all you guys said was that it would take 8 to 10 weeks for the process. I then got a letter in the mail telling me that you people weren't going to pay for my bag because the claim wasn't in the computer on the day it was lost. It is not my fault that the girl in Boston didn't do her job correctly and now, I'm paying the consequences. I had all my personal stuff in my bag and I gave it to your employees. You guys lost it and then you are telling me that you're not going to be responsible for my bag.
I have sent letters to your baggage department and they didn't respond. I called on August 9 and spoke to a manager and her answer was that you guys will not be paying for my lost bag. I think this is extremely irresponsible and unprofessional. I have called every department and no one wants to help me out. It has been 6 months and I haven't been able to replace my items because I don't have the money. Please help me and tell me what I'm supposed to do. I would love if someone can call me personally and tell me who is going to be responsible for my bag.
Thank you very much.Alba **
Checked a bag. They lost it. Will not offer any compensation.Value was close to $2400. Due to documents that were inside, was then forced to hire a CPA to take care of matters for the amount of $180. Have spent appx. 10 hours trying to resolve this.
I booked a business trip through our company travel office from Chicago to Cincy on Sunday and back on Monday. My luggage appeared at the baggage claim in Cincy on Sunday soaking wet. I had to use a blow-dryer at my hotel to prepare my clothes for the afternoon presentation. Later I found that a watch had been stolen from the bag.
Obviously, an employee had searched my suit bag for valuables while the luggage was on the tarmac in the rain waiting to be loaded. American Airlines has a thief that is taking advantage of the new "no lock" policy at the airport. I'm very disappointed with my experience. I had to go through metal detectors and take off my belt and shoes while an employee went through my luggage and stole a treasured gift. I will avoid using American again for my business and personal travel plans.
I travelled to New York on American Airlines during the period August 2001 on 30 days vacation, returning early september just prior the 9/11 castrophe. On my return I received information that my luggage was not found. I kept in contact with the airlines for about two weeks later without success. I was faced with much embarrassment since I had bought items for othe persons which I had packed away safe in my luggage. This brought me a lot of hurt and stress.
I completed all the necessary forms, along with copies of the relevant tickets. Two years later I have received no acknowledgement. As a result I had to seek a loan to repay persons for the items lost, along with my own personal loss of item which I had purchased for my children and family.
I packed my husband's snorkeling mask in bubble wrap and put it into my luggage which is a hard Samsonite suitcase mostly filled with clothes. Upon our return from travel, the thick glass of the mask was shattered. I didn't think there would be any problem since the airline's "Notice of Baggage Liability Limitations" did not list it as an excluded item.
When I spoke with Ms. Finn, Manager, and her assistant Jackie, a Supervisor, I was told that I was given an old ticket jacket and that if I went to their website that my snorkel mask would be included in the list of excluded items and hence they had no liability. My travel agent at work also called someone at American Airlines who told her it was a "fragile item". How vague and broad could that term be?
When I spoke with Ms. Finn, Manager, and her assistant Jackie, a Supervisor, I was told that I was given an old ticket jacket and that if I went to their website that my snorkel mask would be included in the list of excluded items and hence they had no liability. My travel agent at work also called someone at American Airlines who told her it was a "fragile item". How vague and broad could that term be?
The only thing that is covered is clothing, because everything that you bring on a plane could be considered "fragile". I am so disappointed at their obvious negligence and refusal to take ownership for their mishandling of my luggage. I will never use them in the future, and I will encourage all of my friends who enjoy snorkeling vacations as much as I do, to take a different airline. Shame on you AA!
