Complain about a product or service

American Airlines - Price Gouging

American Airlines • Stranded • Accommodating illness • Bereavement policy • Luggage lost/damaged • Baby stroller mangled • Slovenly service • Price gouging • Smokers snuffed • Group bookings • Code sharing • The Wedding that Wasn't --- News • Straight-Talking Captain Calms Delayed Passengers • American Raises Baggage Fee $5 • American Begins Wi-Fi Service on Some Flights • American Slashes Routes, Charges for One Checked Bag

Steve of Torrance CA (12/5/03):
I book flights from DFW to LAX on a weekly basis. The flights range from mid 200.00 to 350.00. Now for the month of December, American Airlines has raised the same flights to LAX to over 900.00. I checked to see what the same fare would cost in January, it is back to being around 300.00. American Airlines knowing people need to get home for the holidays is now taking full advantage and gouging their customers. I can go to the East Coast for around 200.00. I would like this information to get out to stop this type of gouging. I will do my best to pass on this information.

There is an outstanding airline called Southwest which doesn't see its passengers as sheep awaiting shearing. Steve should reward Southwest for its decades of giving great service at fair prices.

Elizabeth of Harwich MA (8/28/03):
On September 11, 2002 I booked a trip from SXM to MCO, recycling a cancelled ticket. I was abroad and couldn't use the toll-free number so I did a 3-way call with a US resident. After giving my credit card number, confirming my seat and vegetarian meal, I went online a booked a side trip from that itinerary. When I went to the airport on October 10, they had no record of this electronic ticket and charged me an additional $609. Citibank issued a chargeback, but they are hand in hand with American Airlines, who refused to give a refund, so my account was billed again.

I have had much correspondence with AA over this and they refuse to issue a refund or a travel voucher. I and my family fly frequently with American and I am outraged on all counts.

Damage Resulting: Financial loss, a terrible trip, hours of letter writiing, re-initiated this July with the new CEO Mr. Gerald Arpey. My complaint falls on deaf ears, one woman against mega-corporations like Citibank and American Airlines.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top | Travel