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American Airlines - Baby Stroller Damaged

American Airlines • Stranded • Accommodating illness • Bereavement policy • Luggage lost/damaged • Baby stroller mangled • Slovenly service • Price gouging • Smokers snuffed • Group bookings • Code sharing • The Wedding that Wasn't --- News • American Begins Wi-Fi Service on Some Flights • American Slashes Routes, Charges for One Checked Bag

Kristina of St. James, NY, writes:
On a flight from Miami Airport to JFK airport on 6/15/00 I was told to check my baby stroller with the regular luggage. As a result it was damaged and is not in working condition. It looks as it was tossed around, is bent out of shape and the wheels on the right side dented in.

In order for me to get an 'assessment' of the damage, and not even a NEW stroller, I have to take a 2 hr drive to JFK from my house to have them LOOK at it. I have an infant and am not driving out there at the fault of something they did. They damaged my goods as it was checked in and I did not take in on the plane myself.

I am being tossed around to about four or five different American Airlines phone numbers: claims, damages, supervisors... I don't even know where to go now. My other option was to have my PEG PEREGO, VENEZIA stroller sent to the dealer and be assessed, and then fill out forms, write letters. This is all VERY time consuming and I need the stroller NOW for my infant so I can do my day to day chores ... food shopping as well as leisure.

It is a $300-plus stroller. I am very upset with the treatment, and the lack of help I am receiving from American Airlines. I want what is due to me: not a repaired stroller! It is only a few months old, it was a gift, I have no receipt, no box. I do not want to use a stroller that is brand new and have it act and look like something that is weak and old.

I also want to mention that one of my other suitcases is MISSING! I had a $400 camera in there, and other items. They cannot find it. I am waiting and hoping this will show up so will not bore you with these details as of yet. Keep in mind i have an infant and cannot drive hours away with her, and run around hunting down assesments, filling out forms and begging for receipts somehow.

We think Kristina should buy a new stroller, then sue American in Small Claims Court for the expense.

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