Alitalia Reviews

I get the ticket from JFK to TIA and return personnel was rude not helpful and disrespectful and racist. Comfort was under any human condition. The food oh my God I heard the personnel talking to each other they don’t eat those garbage they serve us in airport in Rome. I suppose to have assistance they never showed up. The worst comes on my way back. They make me pay another time for my luggage. Unbelievable. Now I start a claim with the booking company which they told me it changes the rules in their one. This company should never fly to United States. They don’t have no standards as per everyone here. I suggest to start a complaint against them on DOT. I started mine.

After flying into LAX on Delta Airlines to transfer to Alitalia to Rome - we arrive to find out the Alitalia flight was Cancelled. We were scheduled to go to Rome for an 8 day cruise through Europe. Never received any advanced notice flight cancelled. We got NO HELP from Alitalia or Delta airline agents at LAX on May 1, 2023. Our luggage arrived at LAX and didn’t move. Eventually we got a flight on Lufthansa to Rome, only to arrive a day late for our cruise. Our luggage sat at LAX.

I purchased an expensive round trip from NY to Tunis. I purchased the protection for over a hundred dollars and unfortunately had a death in the family. I had to fly back immediately. They charged me appx. five hundred dollars more to change the flight. I got to the airport early but there was a disturbance in front of the airport which delayed the process. As I was on an INSANE line, I finally had about 3 people in front of me and they said I was too late to board and told me there was nothing they can do about it and it was MY FAULT.

Updated on 09/16/2021: Got tickets to Rome in February of 2020, and than Italy was closed due to Covid 19. Was trying to refund my tickets, was told I can get only vouchers, but may be in a year, refund, 18 month passed, I still do not have money on my credit card, it is impossible to get through calling their customer support, you would hear bad music and horrible advertisement for hours, but email to their Customer support will recommend only to call same not responsive number. Horrible customer service.

I purchased tickets for a direct flight from JFK to Milan and they cancelled that flight without notification. I knew this happened because my family had an earlier flight and were also never told until they found out by calling for seating reservation. So I called multiple times and was yelled at, hung up on and told there was nothing I could do about it. There were absolutely no alternatives. As it turns out Alitalia will be out of business in October 2021 and their new name will be ITA. That's why they don't give a ** and I don't think have any outstanding credits will be honored. I will NEVER give ITA a chance either. What disgustingly rude people they have working for them. I have such despise for the company and I haven't even flown with them yet. This is just customer service.

Honestly speaking, it genuinely infuriates me to think about Alitalia. To me, this is the worst European air company: unreliable, disrespectful to customers and finally, a real fraud. Let’s be more specific. Last year, Alitalia canceled my flight from Bologna to Palermo (via Roma) without any replacement offers. I completed a form required by Alitalia for a refund and 11/20/20 they sent me email, that Alitalia issued a refund to my credit card account for e-ticket (RFND NBR:**; Ticket Refunded: **).

The plane was filthy and had mechanical issues. I truly did not think it would land safely and the flight crew did not care to inform the passengers. From flight attendants up to the managers are extremely rude and unreasonable. IATA and FAA should investigate this airline. I would never recommend this airline to anyone and will never fly with this airline ever again. I hope it shuts down.

Departure flight was OK from Washington To FCO but coming back from FCO to Washington left a bad taste in my mouth. It happened when crew members were collecting the garbage once the passengers were served with food. They hauled the garbage cart so fast and didn’t allow enough time to throw the garbage in the cart. Instead it fell on one of the passengers behind my seat. Without looking into the situation crew member who was hauling the cart start shouting (rudely) as it was my fault. I asked the other crew members to give me his batch ID or name to show my concern to the airline (later on) and surprisingly nobody was willingly to give me a piece of paper and to write his name or his batch ID.

We were booked on AZ 769 and then further on to AZ 864 from Delhi to Tunis through Rome. We landed in Rome at 0930 Hrs (delayed basis original ETA of 0820 Hrs, understandably due to unavoidable circumstances). AZ864, which was originally supposed to take off at 0830 Hrs. Only took off at 1114 Hrs. However, upon landing in Rome, we were automatically rebooked for AZ 866 at 1625 Hrs, which finally took off at 1800 Hrs. With more than sufficient lead time between flights, and with a lot of other folks being accommodated for flights taking off much earlier (Case in Point: Rome to Paris at 1015 Hrs), our itineraries being rebooked on AZ 866 was completely uncalled for and absurd.

Alitalia lost my baggage on a flight from Rome to Delhi. They were however able to find the baggage and delivered it to my hotel on the third day of my holiday in India. I filed a reimbursement form for the expenses incurred for the first 3 days - mainly of toiletries and a change of clothes. After 2 months from the claim, I received an email saying that the refund was denied based on the fact that my permanent residency was India. UH? I am an Australian citizen and also had submitted a copy of my passport with the claim, so... How did they come up with the assessment that I was an Indian resident is extraordinarily inventive!!! Terrible service, never again.