Complain about a product or service

Wal-Mart Pharmacy

William D. Garigen of Tonawanda,Ny 14150-6816, NY March 29, 2009

I had 5 perscriptions filled at your amherst NY store adress to follow. Thinking that it would be cheaper there. WRONG the total of the 5 Perscriptions was 288.00 which is a ton of money for anyone, I wasnt called and informed that it would be that much, or advised that it would. I would have tried elsewhere, last time I fill my metoprolol it was 6.00 so thinking that i would be paying a little more then 30 dollars

i left the store after dropping off scripts the Scripts are 69.00 , 172.00,82.00 one for 10 and one 0 because it was a sample. If I knew it was goiing to be that much at Walmart I would have tried to go else where. I am very disapointed it the way this was handled and I will advise my friends and neighbors of what just happened in the Walmart Pharmacy

Dr. Arnold Marsh of Crawley, WV March 29, 2009

After seeing a Dr. on March 28 [saturday] @ 1pm and was diagnosed with a viral infection in my throat. I brought the prescriptions to the walmart pharmacy. After handing in the prescriptions, I was told it will take an hour. I returned in 1 1/2 hours and was told by Pharmacy Tech, David that by prescriptions will NOT be filled. I asked why, and was told in a very harsh manner that my Dr. is unable to be reached.

I explained that I was just there and he is expecting the call. David while speaking in a loud harsh voice, loud enough that the whole section heard him say, You don't follow directions, do you? He then went to the Pharmacist on duty and told him in a loud manner that I [pointing to me] don't follow directions, and they both laughed in my direction.

The Pharmacist called me over and told me that the Dr. has to be notified before my drug can be filled. I said that the Dr. was waiting for the call and the Pharmacist asked if I wanted to take care of this then. Knowing that I was getting no help at all, I asked for the prescriptions back to go somewhere else. The pharmacist slammed the scripts on the counter saying Thank you and walked away.

Being that it was a Saturday, I had to wait till Monday in order to get my prescriptions filled at another location. Due to this delay I had to suffer with a fever and sore raw throat, unable to swallow without great pain for two days. As a retired Veteran and business owner in the local community, I was outraged at the way the Walmart Pharmacy is able to get away with treating people with such disrespect and disregard for others. I have noted this whole incident with great detail for further action.

Brenda of Hampton, VA March 22, 2009

I went into the store to pick up some presciptions that the doctor had to pre-authorize due to new insurance for the third time. 2 times before going I called and talked to someone directly who told me that the doctor had authorized them to be filled and they were ready. I have to get a ride up there to pick them up. I simply told the tech if they weren't ready I would not be back when this person came up and started raising her voice in front of everyone telling me not to speak to her tech that way.

My husband was standing behind me and said I never raised my voice at the tech. This assistant manager needs some customer service training. My blood pressure was extremely high that day and I did not need her trying to get me upset. I had many many presciptions there but they will not be for long. Several people I have talked to in the years I have been going said they have had problems but I continued to go. I hope something will be done about this but others have said they've complained and nothing was done about it.

Myrna P Klaassen of Gainesville,, FL March 15, 2009

This pharmacy is one busy place with few employees. There is a telephone system to call for refills. The first thing this system requests is our telephone and area code numbers.Then it goes on requesting the prescription number of the medication to be refilled.Then it gives us a time and date for pick-up GREAT!

Then you go pick up the medicine. On this day (3/15-Sunday)I had 2 refills that I had called for on Friday 3/13 . One of the medicines was not served because 'THEY WERE OUT OF IT. So if there is a phone number on record, WHY DIDN'T THE PHARMACY CALL TO INFORM THEY WERE OUT OF THE MEDICINE?? Did this store check with a sister store on the availabilitiy of the medication? This is NOT the first time I have gone through this problem.

After I complain, and because it was a blood pressure drug, they complied to serve 3 pills to cover until their supplier refilled their order, and giving me this run-around on how they are authorized to do this service...blah, blah. Other times it has happened that the doctor has not called back with the OK to refill the medication. So: back to square one and another trip, no matter how expensive gas and time are. I do not need a lawyer for you to fix the system you already have implemented that could work nicely if only the store would kindly give information to the customer before the customers makes the trip to the pharmacy. The president is calling for businesses to hire people to improve economy. Here is your chance. Have someone make these calls and advise customers of their order status. Thank you very much for your kind attention to this matter and looking forward to your answer and better service.

Vincent of Carrollton, TX March 15, 2009

The pharmacist at the Super Walmart off Marsh lane blatantly refused to fill my blood pressure prescription because I arrived at the pharmacy at 6:55PM today 3/14/09; five minutes to closing time. I was told by the pharmacist and the techs that the pharmacy was closed. The official closing time is 7PM. I requested to speak with someone and was told the pharmacist was the assistant manager.

I am a registered nurse and unlike the pharmacist, the nurse practice act requires me to assist my patients in a way that prevents harm or risk of harm. Refusing to fill a blood pressure medication when I don't have any left come pretty close to harming me. As I write this complaint, I am experiencing a throbbing headache. Reading the previous complaints however, mine complaint pales in comparison. This pharmacist should be held to a higher standard. Walmart as well can change their close time to 6:55PM.

There are minimal symptoms for hypertension except for the occassional throbbing headache which I am exhibiting right now.

Betty of Lillian, AL March 14, 2009

I have been getting my prescriptions there at this pharamacy for years. Up until I went to my Orthopedic on the 5th of this month and he told me if I knew of a Melanie, no last name. I told him no and he perceed to tell me about someone getting this drug in my name. The first time it went through which was last month and about 2-3 weeks later they tried it again. That's when the pharamacy called my doctor and brought it to his attention. This happened before that the person was going to other pharamacys and getting the same drug and using my home phone number and using other people's name; besides mine, also her brothers and others. But also and I found out yesterday that the one they caught is the one that did it. For she admitted to the crime, but she was arrested.

Well, now I have to find another pharamacy, in which I did because of the stupid [problem].

And I deal with a Federal Workman's Comp and when I called them on this, they said it was Wal-Mart's fault for allowing that to go through without my being there to verify it. For I have a case number and I told them and Wal-Mart I don't give that information out to noone other than my daughter and husband. And then Wal-Mart wants to say it was workman's comp's fault for workman's comp pays for my medicine. To me it's Wal-Marts fault for allowing this to go through without contacting me or my doctor when it happened the first time. If I did say to use one of your lawyers, who would have to pay them? But I do have my own. Wal-Mart to me would have to pay.

Ms. Luberacki of Shenandoah, PA March 12, 2009

i had my daughter to dr. for high fever, he discovered an infection, he asked what pharmacy, keep in mind rite ade is accross the street from her dr office. frackville pa. walmart is 6 miles away. i said walmart, stclair what a mistake, dr had faxed the script around 515-530 pm and told us to give them about an hour take your time, so we did this getting to the store at 635

we went for her script and was told there is none, when dad mentioned dr had faxed it around 530 they said you were better off bringing in a paper script, faxed ones get pushed back till the customer comes in then gets put in line to fill, telling dad he had to wait another hour. dad explained she is 10 and has a high fever and we need to start this meds, he in turn was told an hour, we called dr. which is going to make note for future references for all his patients.

here is the best part, i was given a partial script because the pharmacy doesnt have enough, i was told come back in a few days. delaying meds for daughter, and cause me a second trip to get the rest of her meds if they have it.

Gary of Oxford, NE March 11, 2009

My Wife and I got sick so we had 3 prescriptions from a local DR we needed filled as soon as possible, I presented them to the prescription drop off window at 1:30 PM on Friday the 6th of March, the person at the counter informed me it would be 3 to 4 hrs before they would be ready, I returned at 5:30 pm, stood in line for 45 min in front of the pickup window, during this time one of the pharmacists walked out in the store, wandered around visiting with friends for at least 10 min. and Douglas spent an equal amount of time on the phone laughing etc. it didn't appear to be in the line of business.

When I finally reached the window to be waited on they had to do up one of my prescriptions and the other 2 had not been filled but they said I only turned in one, they had lost the paper work from the DR., after my insisting that I had dropped it all off together they located the other 2, I told Douglas I was going to report this direct to the company, he twice sugested that I talk to the store MGR, while in line other customers commented that is always this way so to comment to the store mgr. would be ludicrous as the store Mgr. would have to know the situation if it is always this way. I think the main office neede to know that someone has dropped the ball in Dening NM.

I was just sick and miserable and my wife was home sick wondering what happened to me. We have both lived through this but someone needs to take care of a major business problem.

D of Mesa, AZ March 7, 2009

My mother had her dr.'s office call in her perscription into wal-mart of AZ. She has always received a 90 day supply @ approx the new rate of 96. She went into Wal-mart and asked for a 90 day supply. When she returned to get her pills, she was basically told here are your perscriptions please sign here and pay such n such. When she was charged the 96 dollars she assumed it was for a 90 day supply of the pills. Unbeknown to my mother, the Dr's office only called in a 30 day script with multiple refills. But, did the pharmacist or any of the tellers explain this to her? No. To make things worse, the policy Medco has with wal-,mart on certain perscriptions is that no matter how many pills you get 30, 60, or 90 the patient gets charged the same co-pay. these certain meds are to be filled on a 90 day plan.

Although the same pharmacist was not there when we went to return the pills, the fill-in Manager/Pharmacist, told us it was Wal-mart Pharmacy policy not to have to tell patients when their perscription is different than what they ordered. That it is/was my mother's responsiblity to understand how her pharmacy charged and the pharmacy doesn't need to look at that for their customers. He would not even call te number on the Medco card. He told us we had to; of course when I got Medco on the line, they said the pharmacist is suppose to call them.

Now, no where on the tags stapled to the outside of the bag of pills indicated the qty of pills in each bottle nor was there any indication of the qty of pills in each bottle on the receipt. And, again, no one informed my mother that the script was only for 30 days. So when they ask you to sign off on the pills you receive, you have to look through and count them physically or have nothing to fall back on. According to this Manager Jason filling in at the Mesa Wal-mart at Greenfield/McKellips. If you were charged the same price for 30 pills you normally pay for 90 pills and no change in the order was indicated to you would you question the quantity supplied?

Then, for him to say that this was always happening and that it wasn't Wal-mart policy to inform customers. So does that mean it's Wal-mart pharmacy policy to steal from their customers? No district manager was available, either. We also called 1-800-walmart with only the message that the message would be relayed to pharmacy management in 1-2 business days.

My mother paid 96 for 1/3 the pills. She is on a tight income. Plus he was so rude and belittling it took us several hrs to calm her down and, she has to wait 4 days until someone is back from vacation that will discuss or deal with this for her. Your telling me there's only one person that can make that decision, and no one can on Saturday. Why do they have fill in Managers if they don't make decisions the normal Manager would make?

Joseph of Stephenville, NL March 7, 2009

I put a formal complaint to wal mart about the treatment I received from another pharmicist at same drug store,mr.w was his supervisor and I assumed he brought it to his attention I thought the case was closed as I continued to do buisness witw the store.today I bring a perscription to be filled and mr.w tells me that the doctor has to use a nacrotic perscription as my perscription was under the act.Which was blatently false.As I got it filled at another pharmacy.I feel they are just trying to get back at me because I filed a complaint to the store's complaint dept on the internet.

It was the emotional damage with all the staff around ,after telling me after the first incident that they had a private room where the customers and staff could discuss their differences away from the public ear.

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