Complain about a product or service

Wal-Mart Pharmacy

Daniel of Jonesborough, TN April 19, 2009

My wife waited 45 minutes for our Sons Medication due to his illness, and when she arrived home noticed they gave my 7 year old lisinipril 10mg. and get this, someone elses name. We called them and they wanted us to drive 30 minutes to return the medication and get our sons, here it is 12:00 a.m. and I told him no,we will come in and speak to a manger. My son could have died taking this heart attack medicine.

Mary of Winfield, KS April 16, 2009

He refused to order in the medication and fill my daughter's and husband's prescription because he, has been there a year and only filled this same kind of prescription 4 times. Those were his exact words to me and the doctor's office. Go figure...I asked, So I either drive 25 miles to another Wal-mart and get the script filled or go without our meds? He repiled, If you want to look at it that way. This makes me angry, I have informed my healthcare provider that we will no longer use the Wal-mart Pharmacies. He said they couldn't get meds from the other Wal-mart Pharmacy to fill it. I am frustrated and disappointed with the lack of service.

We will have to pay more and go to another pharmacy that is not familiar with the scripts we have been using.

Robert of Bruceton, TN April 16, 2009

My wife tried to get a Rx refilled and they said she did not have a refile ok. Then they said they found it. They filled it wrong giving her a 40 mg which should have been a 10 mg. When called they said to bring it back to the store.

We caught the mistake but they need to check their work. This is not the first time. If my 83 year old mother had got this she would trusted them to know what they are doing. Thanks for your time.

Esther D. Perdomo of Dallas, TX April 15, 2009

My son was given a higher dosage of his Abilify instead of 20 mg he was given 22mg by his psychiatrist when I wentto pick up the medication I was never explained that they did not have the 22mg and was given only the 2 mg I did notice the color was diffrent but expected that since the dosage was supposed to be higher. My son has schizoaffective disorder. Without the correct dosage of medication he becameviolentattacking my daughter and myself leavingbruises on my arms and neck he choked my 14 year old daughter and has left her traumitized from this miscalculation in his prescriptions. I found this out when I accessed the online website for walmart that the rx i had was for 2mg not 22mg I spoke to one of the tecnicians over the phone and today can not locate the prescription error online. It was deleted off line but they can not delete what they billed medicaid for. Since my son is disabled he receives medicaid.

They do not know the emotional distress caused to my daughter she was choked and could hardly breath because of a medication not being prescribed correctly. My daughter can not sleep she has neck, and back pain from the injury she substained from her brothers behavior. My neck and my arms are also numb from the abuse taken. Zachary also passed out and was rushed to the emergency room. Walmart does not know what they have done to my family. All because of an error on 3/17/2009

Darryl of Little Elm, TX April 8, 2009

Problem #1: I had a prescription that was misfilled by my doctor. He wrote it for 1x/day. It should had been for 2x/day. Walmart wouldn't talk to the doctor to correct it. I did, and it was corrected. However, after 2 refills, Walmart refused to fill my final refill because it was too early to refill at 1x/day. I eplained that it was corrected and I getting the prescription at 2x/day. They refused to correct the problem. So I switched to Wal-greens. They had the problem corrected within the hour.

Problem #2: I waited at the pickup window for over 20 minutes. They refused to answer. I finally got someone to answer, but only after being ignored for 20 minutes. Problem #3: I received a prescription for pain medication. They wouldn't fill it because they said it wasn't filled out correctly. They refused to call the doctor to get it corrected. After 3x back and forth between the pharmacy and doctors office. The doctors office couldn't believe that they wouldn't call the doctor for the correction. Finally the doctors office called the pharmacy, and it was finally resolved. But the medication was delayed 4 days.

The people provide the worst customer support of any place I've ever seen. The staff that work there just don't care at all. One person next to me was screeming at them saying if my husband dies from your neglegence, I'm going to sue. It didn't suprise me. BTW, Walgreens called if there was a problem. Walmart pharmacy won't do that.

Delay in receiving needed medication. Plenty of aggrivation. I've now dropped them as my pharmacy.

James E. Therrault of Del Valle, TX April 6, 2009

Generic drugs for 10 (for a 90 day supply)... What a joke!!! Had my doctor call in this prescription and guess what, they only had on month's supply on hand. So, I ask, Can I pay for the entire order now and pick up the rest in three days? No, we can't do that? was the reply. But we can check other stores to see if they have enough on hand. That isn't going to work since I only come into town twice per week and I'm on my way back home. (I live about twenty miles outside of Austin. Well, then I can't help you. was the pharmicist's reply. So, my question is, does Walmart intentionally understock generics to avoid the 10 price? Is this some sort of false advertising? Disgusted in Texas...

Sandra of Georgetown, DE April 3, 2009

I had turned in a new prescription from my doctor, on a Tuesday and waited until Thursday to pick it up in case they needed preauthorization for it. It was around one o'clock. I went up to the window, and since my whole family gets their medicine at Walmart I was greeted by name. A search by the trainee turned up nothing so she asked the pharmacist...a young male with closely cut hair. his response was, in a curt manner, It's not covered by her insurance, tell her to call her doctor and get something that is covered. I asked if they had called for a preauthorization and I was given the same response. I have never been treated this way by this or any other pharmacy and if it continues I will find a new one.

I needed the medicine as I have crippling arthritis and it is the only thing that is helping at this point, and it has always been the pharmacy that called the doctor to get the prescription filled, not waiting for the customer to come in to pick it up and told there isn't any prescription. also, it is embarrassing to be spoken to in this manner, (I am 62 years old), by these young people, in front of other customers, as if I was stupid.

Kenneth of Pensacola, FL April 3, 2009

having to wait of 24 hours to have prescription filled.

Jack of Bradenton, FL April 3, 2009

your pharmacy at 3501 cortez rd. close. We tried to have the rxs filled at the other cortez rd store, but they said the rxs were not transferred and WE had to call the MD to get the MD to call the pharmacy. We have never dealt with a pharmacy before that refused to call the MD for us. Also, since Walmart closed the store and told us to go to the other cortez rd. location, why did they refuse to help us? We talked with a person who did not identify themselves. We think it was a technician.

Susan of Tomball, TX March 30, 2009

I picked up my prescription for antibiotics on 03/16/2009 and had a second prescription to pick up , but it was not covered by my insurance so I decided to wait on pick up. The pharmacist said she could hold the prescription for me for 7 days. I returned to pick up the prescription 2 days later (03/18/2009) and the pharmacist was in coversation with another employee behind the counter, at which time I was totally ignored. Another lady came from the back area and asked me if I had been helped. My answer was NO. She motioned to the pharmacist that I was waiting and she was brushed off. The lady explained to me that she did not work back there, that she was just putting drugs on the shelves and apologized that she was unable to help me and she left.

I don't know how long I stood there, but the this same lady returned after awhile to place more items on the shelf and asked again if I had been helped yet,to which my answer was still NO. I informed her I was just going to leave and have my prescriptions transferred to Kroger. She apologized again, I thanked her for her kindness,and I left. I went to Kroger and they could not transfer the prescription for me because I did not have the proper information.

The following day (03/19/2009) I returned to pick up my prescription because I needed it and I had gotten over being upset with this lady pharmacist. The line was considerably long so I had to wait and when I got up to the counter I was informed that the precription had been returned to the shelf. I stated that she had told me on a previous date the the prescription would be held for 7 days before being returned to the shelf. She informed me that was correct so it must have been more than 7 days ago that I was in there. I explained it had only been 3 days and she argued with me at the same time telling me if I wanted to wait she could have it ready for me in about 20 minutes.

I did not want to argue with this person any longer, because it is typical to be treated this way at this pharmacy. I came back 20 minutes later, I picked up my prescription and I have now transferred all of my precriptions to Kroger and will not return to this pharmacy. I am in customer service and I would never dream of treating another human being in this manner. I am relieved that I was able to transfer my precriptions and that I no longer have to deal with this treatment. I thank you for your time to read about my complaint.

The consequences are loss of my time, and loss of business to [Walmart].

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.