Complain about a product or service

Wal-Mart Pharmacy

Page of Wallingford, CT May 17, 2009

they have now moved the pharmacy at Walmarts to the BACK of the store on the GROCERY side... isnt the whole reason for a pharmacy to be up front for handicapped and SICK people????? are they TRYING to spread deseise throughout the store??? WORST marketing ploy EVER created by walmart, and being handicapped, i will NEVER go into a walmart again, totally disgraceful~!

Randall of Ormond Beach , FL May 10, 2009

On the 1st of May I requested a refill on a perscribed drug,(aproazolam-1mg ) qty -15 ,When I received the refill , the qty was 5, I did not notice the qty error until 9th as we was out-of-town. This may be just a mistake or sommething else , as zanax is a popular street drug .

Roddy of Greenville, TX May 8, 2009

March 11, 2009 I had a prescription filled at Walgreens. The prescription was for Buderprion this is a generic for Wellbuderion. I am on disabilty and on the prescription plan. I did not pay for the drugs they said that my medicare paided for it. After going home I noticed that walgreens had charged medicare over 1200.00. I called the pharmacy to ask why so much because it was a generic. The tec. told me that it was because no other company had started making it. This took up half of my medicare drug program. Today I am in Georgia and needed some prescriptions filled and the only drug store was Walmart. I checked on the price of my budeprion for the future. I could not understand when walmart cost was 307.80. The price walgreens charged medicare was highway robbery. This sould be turned over to the SS Medicare office. I also wanted on walgreens prescription for generics and was told that if I was on the medicare drug program I had to pay cash prices.

Michelle of Roseville, CA April 28, 2009

Pharmacy gave me someone elses perscription. I do not have my medication and I am at work for the next 8 hrs.

Andrew of Raleigh, NC April 29, 2009

after 30 minut wait for my medication refil another 15 minut + another 15 minutes and finally no my drugs received. They told me we are "checking in" and nothing was ready after 2 hours waiting. Sometimes quantity do not much the lebel - usually less tablets than should be, only sealed package is correct. It conclude that personell can not count for more than 28. They need math training.

One time I received drugs for another person with the same name, I/m sick and tired with this pharmacy. It is located closest to my home, but with next prescription I will trade convenience for far away location because of service quality there is horrible.

Drema of Hico, WV April 23, 2009

This concerns my sister. She has been going to the pharmacy for as long as I can remember. My sister has a lot wrong with her, shes in so much pain its not even funny and to see her like this hurts my heart. But my sister needs strong medicines for her pain. Every time she would go get her medicine it took most of the day, she would have to go home 15 miles and then come back. That we could handle but in March she tried to get her refills and the pharmicist and the lady who helps got very rude, my sister took her prescription in on Monday, they told her to call back on Tuesday to get the rest.

She called and they treated her like a drug addict off the street. Told her she still had 3 more days before she could get them but its the way she said it and my sister didn't understand since they told her to call back on Tuesday. She was told there were only 28 days in February so she still had 3 days, then the pharmist got on there and got rude so my sister got a little rude. The next day she went in to get her prescription and they made her wait 2 hours then told her they couldn't fill it. They only 68 pills something to that effect. They told her someone else might have it but they weren't going to call.

My sister went up to her doctor and man was he mad. He had to re-write a prescription just for that amount. I don't like the way they talked to my sister making her feel like she was a drug addict and feeling bad about herself because she feels so rotten and has to have these drugs to get thru the day so that she can see her son raised. D. Meadows was the pharmacist and not sure about the other one.

Does Wal mart have the right to make someone feel that way? NO they don't, their job is to fill the prescription and warn them about side effects and so on, not dabble into places they have no knowledge about. Since then I encouraged my sister to go somewhere else and she did and they love her and call her when her stuff is ready. Like it should be. The normal wait time for a prescription at Wal Mart is at least a day. Thank you for your time. I feel sure Sam didn't intend for Wal mart to turn out like it has.

Ingrid of Port Charlotte, FL April 30, 2009

4/29/09. Just came back from the hospital and went directly to this Walmart pharmacy for my needed medication. I called ahead of time to make sure they accepted Medicaid. The clerk-lady at the drop window even told me and assured me that she receives many prescriptions from my doctor and after taking my Medicaid card and basic information she told me to wait one hour.

When it was time to pick up my prescription, the pharmacist said that I had to pay full price because my doctor was not covered by Medicaid, something that must not be true because I was just discharged from the hospital by my doctor's orders and she knows that I lean on Medicaid for my needs. I think it is a lack of commom human sense to give false ilusions to a person who can not afford these expensive but necessary medicines. I was floored and desperate.

At this point I was frustated and tired and I needed my medication. I couldn't call my doctor or the Medicaid office to get some inmediate answers because I don't have a cell phone, and the pharmacist didn't even have the courtesy to place the phone call to my doctor. I had to charge the prescriptions to my only debit card that, thanks God, I had a balance of 125.00 dollars left, which means I have to skip basic groceries this month.

valerie of hampton, VT April 27, 2009

the pharmancy tech on duty through paper at me when I asked for my script back and nothing was done about it. I am going to file a discrimination lawsuite on walmart and I have tried to resolve these issues, but they dont want to try to take care of this problem

Amy of Bolivia,, NC April 22, 2009

I ordered my grandmother's medicine 4 days before I picked them up and only 2 of the 3 was ready. Please note they had 4 days to fill. The girl at the register informed me that the medicine needed prior authorization and I told her I new that and that her doctor had called 4 days ago and got the medicine approved for 1 year. She stated that she was not aware of this and I told her I knew this to be true because I worked for the doctor and had received the confirmation letter of approval.

I picked up my cell phone and called my office and asked my office manager if she could fax the pharmacy a copy of the approval letter in my grandmother chart. At this point the young rude lady said...we got it. The pharmacist said to me...we require 48 hrs. on prior authorization to fill medicine. I explained to her that it had been 4 days, with is 96 hours. I did not appreciate her trying to tell me that this was the doctor offices problem when it was clear that she dropped the ball. I've worked in the medical field for almost 20 yrs and I am very much aware of prior authorizations and how they work. But you would think that in 4 days your prescription would be field. This is NOT the only time I have problems there plus what's the worst thing is NO ONE is ever nice, that act like you are bothering them.

Betty of Prattville, AL April 20, 2009

I had changed over to Wal-mart pharm several months ago, well, this is the 3'rd time they hadn't got my medicine right, they were suppose to give me 2 bottles of a certain medicine, plain on the bottle 1 of 2, well I get home and find I only have 1, this happen twice, and finally another situation I didn't have all the medicine when I got home, ex: ordered 3 and only got 2 of them, well I forgot when I get there to check it before I leave, well I shouldn't have to. Then it's way across town I have to go back. So I'm changing to another pharmacy. Never will I use Wal-mart pharmacy again!!!!

My health is not good, and having to go way across town, gas is expensive, and I should not have to do this, should be to where I can trust my pharmist, once ok, but not 3 times.