Walgreens - Poor Service

This store in Cedar Hill on E. Beltline Rd should not have a pharmacy. You will wait in the drive through window for 30 minutes then decide to go inside and wait another 20 minutes. I've complained and no change, so I'm sending the news stations to this store so they can see for themselves what we have to go through.

Why in the world don't they hire more people for that department? I'm forming a boycott across the street to let people know we can get our medicines someplace else. I know a small company getting started that will fill your order and deliver it to you. I will have flyers for this store. I want the news stations to sit and watch and time drive through service. It is a sad place. If you want to keep going through this, go ahead but if some of you who stand in line and complain, call the local news.

I attempted to fill a prescription several times. My doctor's office called in a slight change and was placed on hold for 20 minutes; then after much pleading with one of the counter help, I was able to speak to the pharmacist who assured that everything would be filled correctly. I was called by my doctor's office right after they called Walgreens and spoke of some reservations about the call. I called ahead and confirmed that this was filled correctly. For the last 3 days they have been trying to give me two of the same (same medication and completely wrong) prescriptions and tell me they have no record of my doctor calling anything in. I can't continue to be a customer of this type of outfit. How do I know what I am really getting when they appear to do things right?

I have been a customer for over 27 years, a faithful, loyal customer. I have never had a problem, situation, circumstance or issues. I love Walgreens forever.But not anymore. Do you want to know why? With the money I spent in Walgreens and when I ask for change of a $20 bill, all I got was a rude response, a nasty feedback, a hyper manager who abused me for no reason. What I can't believe is that she is still working at Walgreens and has not been fired. The other store is a joke on Sherbrooke Road. Get this! 5 times I had to come back for a medicine that is urgently needed when my doctor called it in 5 times and these pharmacist fruit loops said it was never called in. When I told my doctor, she almost flipped at the fact they don't know what they are doing. They will take care of it once and for all.

When I went back for the last time, I said, please is this going to go on again and had it with the female manager who was so threatening and rude. When I tried to reach the corporate level people, all I got was a runaround when they told me to contact Lazar ** who swears he was trying to reach me. Yeah, right only once. Meanwhile I am playing telephone tag with him for 3 months at a time.

When I reach the executive level, that was a joke and half. No one knows what you're talking about. At this point I am so frustrated and disgusted I am verbally attacking them and telling them who I am going to call next for having them investigated. At this point I don't want to talk to associates but someone on managerial level to resolve this issue of the two stores that are now hiring a new breed of ***.

Finally I went to the Wellington store and told them of this disgusting service that I have been getting and they were unbelievably understanding and compassionate and that these things should not have occurred and that they also know of other complaints that has been coming from those stores.

Communication with a pharmacy technician at their window bay is lacking all sincerity of customer service etiquette and the simple acknowledgement of how to treat me, the customer, with the humane manner for a loyal, repeated customer of 30 years. I went to two store locations and called a third, and still the call was runaround, just to be dropped, and even took 30 minutes to be picked. It took three weeks waiting for Vyvanse for my son.

I went to Walgreens located at the corner of Morrison and Westchester in the Bronx to buy a Theraflu and some flu pills (Walgreens brand). And to my surprise, when I went to pay, the cashier asks me a picture ID. I showed my identification of Medicaid which has my photo and my date of birth. She did not want to accept.

I asked for an explanation and she said, "That was a law." I asked to speak with the store manager, and no one wanted me to call him or her. After 15 minutes of waiting for the manager (who never gets), another cashier called me, and she told me that today I am going to be sold the drugs (which are certainly over-the-counter), but for the next need, I am going to need ID.

I want to know whether to buy medicines sold over-the-counter needs a state photo ID, and what happens to people who do not have it.

I have incurred harassment and serious conflict with Walgreens pharmacy staff. I currently take effexor, klonopin, and aderral for depression, an anxiety disorder, and for add/ Sleep disorder. These medications are approved under my psychiatrist, Dr. ** ** and my PCP, Dr. **. I am also in surgical PA school at UAB, which is like medical school condensed into 2 years. It requires a great deal of concentration and very little sleep to study. It also increases ones anxiety levels.

My first incident occurred when a member of Dr. **'s staff called Walgreens at ** (**) to increase my prescription of adderall from 5 mg to 10 mg. Apparently, a member of Walgreens pharmacy staff failed to document this interaction and note it on my account. When I went to pick up the medication, the staff pharmacist, Cedric **, said that no one had called or left a message and that he knew because he had been there. I called my doctor's office again, who assured me that the message had been left. When I called Cedric again, he accused me of trying to get my medications filled early, without a prescription. I was pretty upset considering I had 3 tests that week. Two tests, which I failed because of the incompetency of Walgreens' staff.

I was without my needed medications for 5 days, which made my dopamine levels fall drastically and threw me into a deep depression with major anxiety, a common symptom of rapid withdrawal from adderall that a pharmacist should recognize. Cedric ** never offered to call Dr. ** because he knew that he was right. I asked if that was protocol for the pharmacy to be able to increase the dosage if the doctor called it in, and he argued with me that no one had called and I needed a new prescription. Because of time restraints with school, I could not get to my doctor to get a new prescription. Finally, a Walgreens manager was called because I was crying and so upset by the way I had been treated. Cedric was ordered to call my doctor and as a result filled my prescription.

The second encounter occurred when my dose was again increased from 10 mg to 20 mg of adderall (I am very sensitive to the medication and had to start low and increase gradually). The pharmacy checkout started interrogating me, about my prescription increase and the early nature of it. I told her to call my doctor, and Cedric came over and looked in my eyes, as if he were trying to see if I was high. I had been up all night studying, so I am not sure what I looked like. To avoid any more controversy, I simply went back to my doctor and got a new prescription that said fill this prescription early. It was filled. When I went back again to get my next adderall prescription filled, they lied to me and said that they didn't have any adderall and didn't know when it would be in. I believe they also put a red flag on my account and alerted nearby pharmacies because other pharmacies refused to serve me.

During the third encounter on 10-8-11, I brought in my klonopin prescription (which Dr. ** had authorized for an early refill and increase in the dose to 2 mg./Day. ) The pharmacist said that it didn't make sense because this couldn't be an increase because I had my last prescription filled at 2 mg./Day back in April (way before my current prescription). I said that I had used CVS the last time I had the prescription filled and that they could call them to validate that my last prescription was at 1 mg/Day. They validated the information and then the pharmacist proceeded to say that they had to call the doctor on Monday to get permission, even though my prescription clearly showed an increase in dosage (this is completely opposite of what Cedric had explained in my first encounter that I needed a new prescription). Now I have to wait over the weekend to get my needed medication.

I realized that pharmacists are trying to control controlled substances from being abused, from people forging prescriptions, etc., as I have read up on your new policies on substance diversion. However, I am a patient that desperately needs my medications in a timely manner, to function in a high stress scholastic program. I am tired of being harassed and am considering legal action at this point in regards to your pharmacy trying to play doctor. There should also be penalties to staff members, who abuse your new substance diversion rules.

Your staff needs to be able to better communicate with the consumers the laws and protocols of your company in regards to increased prescriptions of controlled substances. Many of the above situations could have been prevented by the following: tell the client to use one pharmacy when filling a prescription for a controlled substance, quit harassing clients and give them the benefit of the doubt until proven otherwise (i.e. Call their doctor and if it proves false give them over to the regulating forces), give your clients clear and legal rules of how their doctor needs to express an increase in dosage (either by phone or by prescription because there is severe discrepancy in the communication above), have a strict protocol when documenting phone calls by doctors and repercussions if it is not done properly. In addition, have a handout to give to patients receiving controlled substances that clarify the controlled substance protocols. It is sad that I, the consumer, have to come up with these strategies to protect valid patients. Walgreens is a large company and needs to get control of this situation. No valid patient should ever feel like they are being harassed and that the pharmacist is treating them like a drug addict.

I would like to hear your thoughts on this matter. Please contact me via e-mail ** or **.

Your company refused to pay for my prescription 0873504 for zolpidem ER 12.4 mg. tablets on 9/9/2011; it needs authorization from Dr. Mc ** (My primary MD). Doesn't a prescription written by him serve as authorization? Please advise me at once, as I cannot afford this medication and must have it. I had to pay full price of over $160.00 & this does not fit in my limited budget. It is about to be refilled and I don't know how I'll pay.

Every month, I have problems with Walgreens Pharmacy.

I see my doctor every three months and get scripts with three refills which should cover me for four months. When I take the script into them, there is another refill in their system so they put the new one on hold; then in one month, when they try to refill on my automatic refill, they send a message that they have to contact the doctor. Their system does not work and it will not recognize the script on hold.

The management is not interested in correcting this issue. I now had a script refilled that when I start the script over two years ago, I took 500mg and for the last year, I have been taking 750mg. They refilled this month and they gave me 500mg.

They are not willing to correct any issue with getting me refills on time. I have to argue with them each time I get my six scripts filled. It would be easy to leave them but I am not going to give in that easy.

They were too busy talking to others that I was completely ignored for ten minutes; then someone else went to the window and they run over to help. They all saw me there and did nothing. It's hard to believe, that in the 21st century, people still think that this is 1900's.

They told me I couldn't pick up my prescription until 30 days and that it was my doctor who set it up like that. Today is the 30th day and now they said to pick it up tomorrow. I called my doctor and he told me he spoke with someone last week when I called, and he told them to go ahead and let me pick it up. I've been trying for a whole week to pick up my medication. She told me they never got anything from my doctor and are still waiting for his approval. Now how is that, when he just told me he spoke with someone who said okay. I am very angry. I am going through chemotherapy right now and in extreme pain. I don't need all this hassle. Now I'm in the mood to sue somebody.

I went to Walgreens on Little York and Highway 6 in Houston, TX. The assistant manager was very rude to me when I asked him if they were having sales on any specific items. Later that day, I went around 10:00 p.m. to the same Walgreens and saw the assistant manager taking shampoos and lotions from the shelf without paying and taking them to his car! His name was Mahmud **. I asked the other employee at the register if it was okay for employees to take stuff without paying. The person at the register said no. Then, I told her what has happened. She said that she will talk to the manager about it.

We have a disabled 6 year old daughter. She was out of her medicines. The pharmacist would not fill it due to a crease in the script paper. Even the manager felt she was wrong but couldn't "make her" fill it. It was 9 pm and we were dealing with this. Never again will we go to Walgreens. We were in the system. We have been filling the same exact thing for months!

The store itself is wonderful--the staff are super friendly and always helpful.

However, the pharmacy department is the worst. They are always behind. The promise for 15-minute prescription is a joke it is more like 75 minutes. They never answer their phones. They always look like they are in an ever sinking ship. The techs run around because they are so busy they seem to make a lot of mistakes just because they can not focus. The lazy pharmacist will just stand there at their little computers and never help--it is like watching a bunch of mice run around while a lazy child watches (pharmacist).

It is more of a stressor for you as a consumer because you can only fear all the mistakes from this overwork bunch of techs. One day, it will most likely be your medication they make the mistake on.

To all of you who are complaining about Walgreens for being such a terrible place, really? You have to understand that mistakes happen. I'm sorry if it was a very serious matter, but to the rest of you, you all need to understand that the employees at Walgreens are people just like you and me. You are just making other people's lives harder by complaining all the time!

None of you understands what actually goes on in order to get a prescription to you. All you care about is what you need, not what the pharmacy needs to do in order for you to get your medication in a safe and timely manner. You never take into consideration to what else is happening around you. At the pharmacy, all you want is your drugs right now! ASAP (As Soon As Possible)! It is not that easy, trust me. When you drop your prescription off, you need to realize that there are fifty others before you that are sick as well, and they want their medications ASAP, as well. It is going to take a minute.

You also never take into consideration what the technicians or pharmacists are going through. You are allowed to have a bad day, but they are not? Also, to comment about pharmacy technicians merely being glorified cashiers, it was a very ignorant comment because you have no idea what they do. They do everything! The only thing that they aren't allowed to do is consult and check prescriptions that the technicians fill!

You all need to take a deep breath, and really appreciate the little things in life. Quit complaining about people trying to do their jobs. Do you think that magical elves are filling your prescriptions? No, of course not! They are human beings just like you! Maybe if, you would give them longer time, and not have everyone request that their prescription be done ASAP, there would not be as many mistakes. Just think about it!

Patience is a virtue people! Getting worked up about stupid things is not going to make anything easier or quicker. Why do it? You are just going to give yourself a heart/panic attack. Just face it, there is probably going to be a problem with something in your life, so why get so worked up? Just calm down, it will be okay. You don't treat other people at other public places this way, so why treat the people who fill your medication with such disrespect? It will only make things worse. You would not appreciate it if someone came into your work and treated you in such a manner. You customers can be such inconsiderate, mean, selfish **holes. Thank you and have a good day.

I have been a Walgreens customer for more than 10 years and I have been sending only appreciation. Recently for the past year or so whenever I send an appreciation, it does not reach the employee or the manager calls me for updates or the employees. This is not a good practice. I escalated to the district manager. They never cared to call for the past two months and more, they really do not care for the customers. I escalated to President office and they promise but they do not do anything. It is unethical and not fair practice

I referred my visiting guest to Walgreens and had her doctor call in a prescription to our Taos Walgreens. She is taking medication for oral surgery which is quite painful and needs the medication to prevent infection and pain. She went into the Walgreens pharmacy area. She was there along with another client. She and the other client were forced to wait for 20 minutes before getting serviced. When she asked the pharmacist for help, she told her that she was busy attending other clients, who were not there, and that she would have to wait. The prescription was ready, and all she had to do was give it to my guest.

I called her and complained about her curtness and behavior, at which time she told me rudely that she was attending to others. I told her there was no one else in line but my guest and another man. She proceeded to say, "How do you know?" I said that her lack of professionalism to attend to customers would be reported.

While I do understand about the service of others, I also think that it is the responsibility of the staff to ask if the client was in a rush or if the client can wait. Sometimes clients have immediate needs that can be attended to with little or no disruption to what the staff is doing. I am embarrassed to have recommended my guest and then have her treated as such. I, myself, transferred my prescription from Taos Pharmacy to Walgreens. This is the first time I have encountered lack of professionalism.

I walked in the store to get one pill Boniva. She walked away from me then after seeing me standing there, she told me to sit down. I asked her why? ''There are 2 other people ahead of you,'' she said, then with back to unpack boxes. I need one pill nothing to mix or count. Why should I go sit down or go home and come back. I think they need more help and could work on their people skills. I work retail this is not customer service.

I can't write everything down as five hours later, I'm still very upset. This Walgreens has huge problems with courtesy, professionalism and service. It's the only business where I've seen any cashier go on break when there are 10+ people in line and no one to take their place. It's the only business I've been to where a manager rolls her eyes at the customer for having to explain an issue.

It's sadly one of a growing number of business that employs cashiers who respond with, "huh?" "what?" "yeah?" I was born in 1982. I am not 80 years old and I think that is so rude! I know that they make employees watch videos prior to employment, stressing how and why they should be courteous. Walgreens also employs a "pharmacy tech" who think that Ebonics is the nation's language. It's not; it's very rude. When the person is handing me a bottle of lethal substance, I don't want to hear, "What's your address?" It's frightening.

This Walgreens also openly discriminates people who take "controlled substances." I got addicted to opiates partly because Walgreens used to fill a single month Rx, five times in the same week. Before Rx abuse became glamorized on TV dramas like "House," Walgreens didn't care if you were 29 days early. They didn't care if you didn't have any refills, they would just take my money and sell me drugs. Something also tells me that by the hundreds of times that I did this from 2002-2004, it wasn't a careless mistake or lack of vigilance. I think that it had to do with the company making money. When a $50 Rx becomes $250, who wins?

I've gone into treatment and am now on an opiate detox medicine. Now, I can't even get that filled on a normal basis. They scrutinize every record I have and even if they think they're right, they refuse to fill it. They don't protect, they discriminate. Because that's never happened with insulin. **, you don't even need an Rx; they'll give you a dose until you see your doctor. Honestly, I think that they have a list on how to turn happy normal customers into raging homicidal maniacs. Over the years, I have seen about five to six people flip out to the point of cops coming due to courtesy and not crediting accounts after their "techs" messed up. This has been unique to Walgreens only.

Well, I almost got to that point today! After waiting in line with a bunch of ill people for one hour and 10 minutes, I was told, like I usually am, that my Rx was too early to be filled. You see, this is normal for Walgreens. Why tell you right away? Make the customer wait for over an hour first! I don't take anymore than what is prescribed now, so I knew that there was a mistake. The "pharmacy technician" (that's the biggest joke for a glorified cashier and shelf stocker) got the pharmacist. The pharmacist was certain that I was a junkie from her first rude comment, then helped out even more by rolling her eyes in front of my face. She then printed my Rx out and it showed that the doctor had made a typo. You could see her smile from proving me wrong.

Mind you, this is the third refill, and "you shouldn't had gotten the others filled," said the pharmacist. Forget the fact that I've been taking the same amount for the past two years, forget the fact that you can easily misinterpret what was written as it was a typo (7 tabs for 14 days vs. 14 tabs for 7 days). You see, these "pharmacists don't even need a brain because they aren't allowed to make educated decisions. They probably got caught over-filling Rx's so now they watch like hawks.

Now, I'm left without the medicine that I need until I can see the doctor and pay him $100 first, of course. Then, I need to go back to financially support Walgreens so I can live a normal life trying to better myself. I could say "forget it" and go down buy some heroin and overdose. We, addicts, don't need anymore stress than life already gives us for free. It makes getting better much more difficult. This is the second time that I've been without my medicine due to another person's negligence. First, it was the pharmacy; now, it's the doctor's typographical error.

The employees at Walgreens make you feel like dirt, especially if you get controlled medicines prescribed. They will treat you with suspicion, and give you a biased attitude. Even the "real" pharmacist at this store feels that they not need be kind or professional. I really feel like I'm disturbing some rude teenager in the middle of a date, more than trying to get my medicine at a professional pharmacy. I also feel that Ebonics is the last place on earth for a pharmacy. People are trying to get their medicines and leave, not listen to Lil' Kim and Jay-Z rap about street life.

If you are in any position to do anything at the Walgreens in Lombard, IL, please bring this to someone that actually does their job. Because out of four complaints with managers, I'm beginning to feel that the complaints aren't taken up with anybody. The same tech still takes her lunch if there is 10+ people in line, another tech continues to speak Ebonics, and all of your female pharmacists (I'm so not sexist) act like teenage valley girls. These people could make a mistake very easily--whether the pharmacists are paying to much attention to their facebook discussions, or "Lil' Kim" could get things lost in translation from Ebonics to English.

Even though someone may take a "controlled medicine," it doesn't mean that they're an automatic scumbag. If you can afford your medicine elsewhere, I would do it, but everywhere else is at least $15 more so I cannot.

I am 25 weeks pregnant and I simply took a cold medicine up to the counter and asked the pharm. tech. if it was safe for me to take; she turned around and asked one of the pharmacists on duty, Ms. G, and Ms. G cut the tech off mid-sentence and said, No, we're not going to do that, she needs to ask her OB/GYN. As a former tech for Walgreens and someone who is surrounded by techs and pharmacists among my family and friends, I know that it is standard practice to take care of your patient, look up a drug's FDA rating for pregnant women, and give a recommendation. I did not appreciate being so abruptly dismissed, but it made much more sense when five minutes later she clocked out and left to go home. Her rude customer service was simply due to her anxiety to get home.

I of course decided to choose Walgreens to take my prescriptions, especially now while I'm pregnant because it is a company I have worked for and trust. Last night I decided I will no longer return to that branch if I ever return to another Walgreens at all. This is an inconvenience for me because the pharmacists that I know personally are either not local or their hours are not conducive to my schedule. Not to mention, I left the store with no medication because it was too late to contact my OB/GYN and today I am much more sick. This is not good for me or my baby. I just hope that last night wasn't my window of catching this before it can harm my child.

Jan 4, 2009 we started receiving telephone calls from Walgreens...my husband told whomever we were not interested in whatever it was they were selling. Today, at 10:25 am CST, we received a call from a female, who didn't take no for an answer and became very rude. I terminated the call, after telling her to remove our number from whatever list it was on-we are on the no call list.

At 10:26 we received the first of 4 telephone calls, one right after the other-I would no more hang up when the phone would ring again- from the same number, only there wasn't anyone responding on the other end, to my hello's. I called the 888 number, the automated menu stated it was Walgreens Medicare something program etc, I opted for customer service and Clem answered. I went through the same spiel-remove number from llist, we didn't solicit this service, nor do we want whatever it is they are selling.

After receiving yet another telephone call, I called back and Tammy had the misfortune of taking my call. Went through the entire spiel again...she said, like Clem, that our number would be removed. Well, at 1419 (2:19 pm CST) we got another phone call, no-one to respond to my hellos. This is out and out harassment and I am taking steps to report them to the Better Business Bureau , our states Attorney General, and will be sending a letter of complaint to the CEO of Walgreens.'We won't ever shop there again! Before this, we preferred Walgreens over CVS. Guess we'll give CVS another shot.

Each time I have returned to this pharmacy I have been treated rudely when I get upset about the prescriptions not being ready. Today I went back for the 8th time, previously dealing with Jennifer at the counter. Today, Joanna & Hung were working. I called again last night to be sure the prescription was ready and Hung told me it was. When I got there today, Joanna said it was not ready. This happens all the time!

I have several medication that I have picked up for my granddaughter in the last 2 days they were faxing the request to the wrong doctor.

Cashier ann was very rude slamming items, acting mad. when i asked if she was upset, she said no. Horrible customer service. no hello, eye contact or thank you.

My Mother who is 73 has her prescriptions filled at Walgreens. She recently had a problem with one of the Pharmacist in filling her prescription that is filled all the time at walgreens. She was needing her Inhaler and asked the Pharmacist what is the cost? He told her well I will have to look that up, he read the prescription and told her it would be 157.00 dollars without ever looking up the drug. She explained to him that she has never paid that amount being on Medicare. He asked her if her insurance information was in their system, she replied yes as I come to walgreens all the time, he therefore, told her again without looking up any information its 157.00. My mother did not fill the prescription as she knew the price did not sound accurate.

I returned to the walgreens with her the next day. Asking the Pharmacist what is the price on this prescription? This person was very rude and said do you have insurance. I explained to her yes but here is the card again if there is a problem. She looked up the Insurance info and threw the card at me and said this is already updated in a very nasty tone, and said the drug would be 5.00. So I began to explain to her that my mother was told 157.00 the day before? Very snotty she responded I don't know what to tell you.

I asked for a comment card at that point as I wanted to complain and I was told there are no comment cards. My mother has been thru this behavior before with Walgreens Pharmacy and I have witnessed many times the senior Citizens that go to walgreens treated extremely bad by the Pharmacy because they don't care or want to take the time to help these people. My mother has been over charged many times and I have had to go back to the pharmacy and get a refund for the overpayment.

It is difficult for many Senior Citizens to get the correct help they need and if we cant depend on Pharmacy's to help them get the medication they need without being over charged then Walgreens should consider getting out of the Pharmacy business or hiring Pharmacist that can provide decent customer service.

My Dr. called in a prescription for an anti-inflammatory yesterday at 5:00pm. (I was standing right there) I showed up the next day at noon and stayed in line for 30 minutes, in the drive-thru. Finally the tech. comes to the window after I beeped for him twice and told me that they just started working on it and it will only be a minute. I got so mad I just left. I went back again at 5:30pm and waited once again in the drive-thru for 45 minutes!

My doctor ordered Prinivil tablets 20-mg twice daily, 60 tablets each month for me. First they changed the pill to generic called Lisinopril. In small doses 20-mg I had no problem but in 40-mg doses that they had me split in half I had problems. The last time I had the problem my doctor was on vacation. So I went back to the 20-mg. pills that I still had, until he got back.

Doctor called in another order for 20-mg twice daily. What I got was the same pill that I had problems with before, pains in the head just like you get before you have a stroke. I stayed on my 20-mg pills that I had. We just did it again, same thing. The 40-mg pills are not scored and there nothing in their literature about splitting the pill to get equal amounts. So I could get 60-mg in 12 hours.

None of the druggists there could give answer about splitting the 40-mg pill. They did give me the literature on the 40-mg pill. All the druggists were nice to deal with but none of them could answer my question on the splitting of the 40-mg pill. When a pill has a score mark that means that it's 50-50 on each side. This pill is not marked.

The pharmacy at West Jefferson Wal-Mart needs something done. Sometimes they ignore you, sometimes you wait and wait and wait and wait for your prescription and they keep telling you just a few more minutes. Today I took a prescription in and was told it would be twenty minutes. I did my shopping, went back and they told me it would be a few more minutes. I stood there about 30 minutes and then after approximately 2 hours in the store waiting for the prescription I was told they did not have it.

As I was waiting so were many other people for some time and I heard one lady tell them if her prescription was not ready to just give her the prescription back. I have heard other people complain it is just too much bother as they don't seem to want to wait on you and if they do it takes much longer than any other place.

After receiving an Rx from Dr. Rigoberto Franco in February for Celebrex, I went to the above mentioned Walgreens's and was informed that in order for my insurance to cover it, Walgreens's would need an authorization number from the doctor. I informed my doctor's office and they took care of it. I received an authorization letter from the insurance company and went back to Walgreens's (NABP #1083562) only to be told again that it was NOT authorized.

I went to the doctor's office and they copied the info. that had been faxed to the ins. carrier as well as the approval letter from the insurance company. I took it to the pharmacy and was told that it was NOT authorized and Walgreens's gave me a number for my doctor's office to call. I called again and the doctor's office called again. Long story, short - Seven (7) times is what the insurance has record of authorization for this medication - I have yet to receive it once! Each attempt I have made to pick up my (covered) Celebrex, the same NO authorization from the Walgreens's staff.

I tried, (after being on hold half an hour), to explain to the pharmacist (Bob Brown) my dilemma and if he could call the helpline with Merck Medco and was rudely informed that this was my problem and that my doctor's office was to blame. Merck Medco was kind enough to make a 3-way call for me to this pharmacy to let Walgreens's know that it was indeed Walgreens's mistake. This particular Walgreens's seem to be understaffed, overworked and hostile against the patrons...even the pharmacist could not have been less concerned with this situation and even called me back to inform me that he had called the insurance carrier and found out that I was NOT approved.

A phone call to the insurance carrier proved that he had NOT called them at all. One might expect this behavior from a clerk but certainly not a professional representing Walgreens's!

I have been dealing with this situation for a little over a month ... doctor kind enough to give samples until Walgreens's could get things right. Arthritis is not a pleasant thing to deal with - Thank goodness for medication that allows movement and less pain. Have spent hours trying to obtain my Celebrex from Walgreens's and spoken to by the pharmacist on duty,as well as the staff, as if RUDE was a company requirement.

I went to the Walgreens in Frankfort to pick up my daughter's prescription, after it had been dropped off for approximately 4 hours. I waited 7 people deep in line. Upon my turn I gave the name, the employee shuffled through prescriptions, it was not yet filled. As I was waiting for the prescription to be filled I noticed the Pharmacist that was filling my daughter's prescription on a phone call. At that point I told him to forget it and give me the slip back. He then told me it would only be 2 minutes, I informed him I wanted him to give the mixing of my child's medication his undivided attention.

When I arrived at home I was so aggravated with my experience I called the manager to voice my complaint about the chance of error. The manager proceed to make excuses for the pharmacist, he was busy, they are short handed because of the flu. I told the manager he was not understanding my complaint. THE PHARMACIST SHOULD NOT BE "MULTI-TASKING". HE SHOULD BE GIVING HIS UNDIVIDED ATTENTION TO THE MIXING OF MEDICATIONS.

My insurance works through Walgreens; I have no choice but to deal with their care-less attitude. I am worried too with them growing to such a large company, how many errors will the pharmacist have to make before they will allow him to concentrate on his job.

I had my whole family's medications provided by Walgreenss and it was excellent service at first, when the store was establishing customers. I thought this is neat, a pharmacy that is open 24 hours a day. I have a busy schedule and the medications have to be there, we order medications 9-12 monthly every month. My youngest takes 8 different medications a day; and CAN NOT go without them.

But after six months we began to have problems. Medications were continually not filled when they were needed, even though they were given a week to get the doctors approval. They kept blaming the doctors office for not faxing the approval over to them. Than I got upset with the doctors office; when I found out it wasn't the doctors office at all, they had faxed Walgreenss every time and had proof through there records that they had been faxed. Then they said it was because they had over 5000 customers ... but when you need medications you can't set around and wait, you need them filled in a timely manner.

There were even times they told me I never called it in. Well after many months I decided to which to another pharmacy so that I wasn't running back in forth for our medications. We finally have found a pharmacy that delivers right to our door, who if need be will front us medications on renewals if the doctor doesn't get back to us right away.