Walgreens - Rx Errors

I go to the Walgreens I have used for the last four years. I pick up my prescriptions like I do every month. I had a back surgery that did not work, and also recently dislocated my knee. I picked up a bottle of Tramadol, which is supposed to have 90 pills in it. I get him, and go to take one, and notice that it does not look to be 90 pills. There were only 30 pills in the bottle. I called the pharmacy. The lady there says to call the next day for the manager. I called and spoke to the manager. He asked if they had circled the quality on the bottle, which they did not do, like they have always done before. So, he proceeds to tell me people just try to get more pills like that, like I was a junkie. They did not do their job correctly, and accused me of being a junkie. I don't really know what to do now. I was shorter 60 pills I needed for my pain.

I went through drive-up. The tech gave me a bag with three medical info pages stapled to it which made the bag heavy and there was paper inside. I felt a vial so I set it into the passenger seat. When I got home, 35 miles away, I opened the script sack and there was only the atenolol in it. I was missing my Clonazapam and Tylenol 3. I called every Walgreens corporate number I could find and they just apologized. I called the pharmacist and he said it was on tape that the 3 scripts were in the bag--they were not! I filed email complaints and got the same runaround. I did not want to get anyone in trouble so I offered to pay for the two missing scripts--they would not do that. I drove to my doctor and she showed me a copy of a script dated 11/12/11 which had a prescription for Tramadol which would help the pain. I drove 14 miles to doctor and 14 back to pharmacy and was told that the Tramadol was filled twice in December. I thought the rule was one fill per month, what's up with that? So, I have no pain meds for over a week.

I have not slept in 8 days since the Kennedy Drive Walgreens in Kankakee neglected to put the two prescriptions in the sack or someone working back there took them and re-stapled the bag. My back is killing me and I spent way too many hours on my feet waiting for a script they would not fill. It is 10:13 p.m. right now and I am getting ready to sit on a heating pad all night and watch TV. Maybe by the grace of God I might sleep an hour. I am afraid to drive out of town as I get drowsy from lack of sleep and did run off the I-57 shoulder around 12 times in 30 miles. I got out of the car and walked around in the cold to wake up so I don't drift to the passing lane and possibly hurt or kill someone. So, in essence, I have to wait at least a week to get my medication. This will give me time to transfer my medications to a pharmacy I can trust.

Last week I ran off the road and jumped back into my lane and the other lane due to a muscle spasm and a police officer was in the other lane and saw it happen and wrote me a ticket for illegal lane usage which I cannot afford because I receive $94 a week in Unemployment Compensation and have an adorable 14-year old son who is the light of my life. Wal-Mart terminated me for not being able to do my job. I understand now why people give up and end their lives.

My wife went to the doctor on 12/27 for a stomach problem. The doctor gave Dexilant samples and said if it worked, he would call in for prescription. It worked and he called in for prescription for Dexilant. After the fact, Medco (drug coverage) had returned saying required the pre-authorization is required. When we picked up the prescription, we asked because it wasn't Dexilant. The pharmacist said that was what the doctor sent over, and I told him that it was supposed to be Dexilant, and he said that wasn't what the doctor sent. I went home and took it. My wife ended up in the ER, as it did not work like the Dexilant had. After the ER, we spoke with the doctor and told him that we needed the Dexilant, as the other did not work. He said he did prescribe it before, and that Walgreens told him it was not covered. I said send it again, and I will pay cash. Walgreens attempted to get it changed again. The doctor called us, and we called Walgreens. They told me that the drug required pre-authorization, and that it was not covered by Medco. That is a lie. It is covered with pre-authorization. We contacted the doctor and he sent the pre-authorization, and we haven't had a problem since.

The Doctor did send a Dexilant prescription, and rather than contact us to notify us that pre-authorization was required, and offer us a choice of paying the cash price, contacting the doctor, or asking for a medication that did not require a pre-authorization, they took it upon themselves to make that decision. The result of Walgreens' decision was a different medication that did not work, and my wife was brought in the Emergency Room. They lied about the original prescription even being written for Dexilant by the doctor. The clerk, showed a copy of the second prescription that the doctor sent, and saying that was all he sent.

After the ER visit, they blamed Medco, and told me at first it wasn't covered, and said Medco said it had to be changed. They contacted the doctor again to change it, and he said no. Then told us at this point, that a pre-authorization was required. We contacted the doctor who filled out the pre-authorization form. Walgreens was still blaming Medco, and said that it was their fault that the medicine had been changed, so I filed a complaint with Texas Department of Insurance, and was very quickly contacted by Medco.

After speaking with Medco, it was apparent that the change was initiated at the pharmacy, without contacting the patient, to ask what they wanted to do. As stated previously, we should have been given the choice, pay cash, which is what we would have done, or wait for pre-authorization from the doctor (we would have still contacted him), or ask the doctor for a change in the medication. Medco explained that on the initial prescription of Dexilant that was changed, the pharmacy submitted it 4 times with the same result, a message for Medco to get pre-authorization. The pharmacy initiated that change not Medco. I believe the bill that resulted should be paid by Walgreens as their actions caused the visit to the ER.

I have filed a complaint with the Texas Department of Insurance and I have contacted Walgreens. They had someone at the store level contact me, and ask what they could do to remedy the situation. I told them to pay the ER bill. He stated he understood how I felt, and that he was not authorized to pay that bill. He said that what they did was standard procedure, and that they were within their rights. Their rights? What about the patient's rights, and what about the doctor's rights? The pharmacy is not the doctor, nor the patient, and should not be able to initiate changes, no matter what the reason, without contacting the patient, who can then discuss with the doctor and make that decision.

I fill my two-year old daughter's prescription here every month! On December 12, 2011, I filled a prescription. It's Zyrtec and received Benadryl instead of Zyrtec. I do not know it was Benadryl. I gave it to her thinking it was Zyrtec because of having hives which her pediatrician said to. I gave her 5ml of (Zyrtec) but was to find out it was plus 7.5 ml of Benadryl, to make a total of 12.5ml which is way over the amount she is supposes to have. I brought the bottle of prescription (Zyrtec) to the pharmacy for them to tell me they did not do anything wrong, that I put Benadryl in the Zyrtec bottle not them. I am lucky my 23-month old woke up. I want to know what I can do so this does not happen again because apparently, the pharmacist said they don't make mistakes. This mistake in their part could have coated my daughter's life.

I went in to get a prescription filled for my 2-month old. It was for Tylenol and they wrote on the label to give him 2ml every 4 hours. It should have been 0.2ml not 2. That is way too much. They should have realized as they were filling it out that it sounded way too much for an infant that small.

You think Walmart is bad? Walgreens is horrible! I was told I cannot get any of my scripts or my children's until the same day of each month. That is ridiculous. So my son and I have to go without our medicines then wait for the order to go through as well as the insurance. There is no policy I have found these so-called pharmacists have to follow regarding a 30-day refill that cannot be refilled until 30 days. If that were true, then every pharmacy would follow this policy. It's worse than Walmart. At least they will fill it 2 days early so you have your medications you needed on the day you need to take it. Going two days is not good.

My wife dropped off my RX for 5mg Percocet 180 count. I have been filling my prescription at this location and another Walgreens down the street for the past 2 years. My leg was crushed in six places and had many surgeries since the accident. I take the medicine as prescribed by my doctor. He has suggested I increase the dosage to help manage the pain. I declined due to the fact that I did not feel comfortable taking any more pills than I was already taking. Last month, I noticed that I was short five days at the end of the month. My wife is allergic to the pain pills and my kids are all under the age of 8. This month I bought a monthly pill box to separate them to keep track of them.

Well, my wife picked the prescription up and brought it home. I started filling the pill box and it came up 30 short. I pulled out the bottle from last month and it barely fit the 150 I did get this month. I immediately returned to Walgreens and spoke to the manager. He said it was checked and tried to send me on my way. I told him to check his pill count. He barely wanted to do that. He asked who filled this prescription. One lady said, "Oh, I had to top it off. It only had 150 in it." He said, "Well, there you go. She says she topped it off not our fault." I said, "Okay, well maybe she topped off someone else. Please check the videos." He called a manager. He went back to an office and came back in less than five minutes and said, "Sorry, I can't tell from the tape." I then asked where do we go from here because the pills just didn't fall out of the bottle.

At this point, I knew something was up. I told the manager I was going to follow this through to the end. I was going to file a report with the police, which I did when I walked out of the store. I called the FDA. I called an attorney and planned on getting to the bottom of this. The pharmacist treated me like a bum who was trying to get more pain pills. The lady at the register made a comment that maybe I should talk to the person who picked the prescription up, my wife, who can't take them. The pharmacists repeatedly said the the name of the prescription loud enough for others to hear it. When I asked him to please lower his voice, he seemed to get louder and said it more.

I felt like I was judged by the Walgreens pharmacy workers and mistreated as a customer and a human being. Someone is either stealing the pills in the pharmacy or they are just not filling it and saying that they checked their pills on hand. Either way, Walgreens, you will be held accountable for your actions and the way you treated my wife and myself. My only goal at this point is to expose this problem. Walgreens probably put those 30 Percocet into someone else's prescription and that person has no idea.

I've never had an issue until last month with the count of my pills, filling my prescription, or my insurance. Way to go, Walgreens, you gave me a bottle that doesn't even hold the 180 pills and you're saying you don't have them. Now, it's time answer to the law. The police officers who responded to the call said that this was a problem that has been brought to their attention in the last couple of months.

To the lady that said she circled my prescription after she checked the count for the third time and then for some reason checked it again, good luck in prison. This is a controlled substance and the law will not ignore this when consumers complain. None is complaining that their antibiotics were short just their pain medication. I will not stop. This is my new project. I will make it the 30 days no problem with missing the 30 pills but I will take this to the end. I promise you that.

Zero star! Birmingham, AL Sorry about my English! It's the first time I have to deal with such crap! Sorry about my previous compliant as I didn`t finish writing, this is the continuation. On 16 Sept 2011, the pharmacist kept the prescription slip for my Vyvanse, without my permission. I had much trouble with its preauthorization number and decided not to hear anymore about this medicine (too many side effects). Nobody called me so I just thought maybe somebody was using this medicine in my name. I went to the pharmacy on 13 Oct 2011 around 8pm.

The pharmacy manager was very rude when I said I had no wish for the medicine and just to give back the prescription slip to me. They didn't even try. I waited one hour for her to decide to give me my copy. I requested to close the case, give me a copy and that is done. Now looking at the paper, see that the last fill date was 09/29/2011. Somebody else got the medicine on this date! I still don`t have my original prescription. I'm not sure this is close. Please tell me who I need to contact to report when somebody else has a medicine purchased with my prescription?

I had a RX for 90 days and they filled them for 30 days. This is the second time they have done this - Walgreen's on Magazine.

When I called and told them about it, they were as casual as if nothing had happened; no apology; no nothing. I am a senior citizen with no car and this is a real hardship on me. They are beyond ridiculous.

I was in a car accident in 2008 and due to this incident I have three herniated discs and two pinched nerves. My doctor prescribed me oxycodone. Due to this being a controlled substance, Walgreens will not disclose if they have my prescription in stock (which I have filled before).

Well now I have drove to literally 20 locations and called more than a dozen, and I've informed every location that I have filled with Walgreens before and I will give them all my information so they can look me up in there database, yet they still tell me no. Due to their policy, I am being deprived of my medication.

On October 6th, I visited Walgreens and got my pain pill prescription filled. This was my first time in several months that I actually got said prescription filled with your store. Because the last time I had this prescription filled, they shorted my pill count. I get a monthly supply of 90 pills to take for chronic pain due to a broken back and broken femur. Two months ago, when I first realized I was shorted, I removed the pill bottle from the bag. It actually looked as if it only had maybe 30 to 40 pills inside, nowhere the way it should look with 90 pills. I proceeded to count the pills and it had 42 pills inside. I called my wife and had her verify the count as well.

I immediately took the bottle back and gave it to the pharmacist and told them what happened. They didn't even question me. They just took the bottle back and topped it off with the rest of my pills as it should have been. To me, this was a red flag. And it seemed strange for them not to even question me. So, I think they were surprised that I actually counted my pills. And they also knew they made this error so there was no need to question me. The problem I found with this is that there was a second initial on the bottle. It was as if a second person was verifying what was actually inside the bottle. So, that tells me someone is lying and not actually doing their job. There's no way a person should initial a bottle without verifying its content.

I decided to call and register a complaint. I left my name and number but no one ever called me back. Just think if I had not counted that content and waited maybe a day or so later to do it before I took it back. There is no way they would have believed that happened, especially if a new shift had come on, which meant I would have been screwed. Today, Oct. 8 (2 days after I got my new prescription), I decided to count to verify the count was right. Being I take a pill 3 times a day meant that there were supposed to be 6 pills used. This meant that I should have 84 pills in the bottle. Well, you wouldn't know it. There were 82 pills inside the bottle, which means I was short by 2 pills this time. This is it. I am totally finish with Walgreens. I am so pissed off because I wonder how many other people they are stealing from like this. They are taking 2 to 3 pills from a customer's bottle. They are thinking it will go unnoticed because the bottle looks full anyway and the average person would not count it anyway.

This is a crime. I am going public with this because it's a crime, ripping people off. What are they doing, selling these narcotics? Taking 2 or 3 pills per customer times 50 customers, that's 150 pills. And I guess they can make big money doing it. But I will contact my local news channel and post to blogs on the internet. Walgreens has seen its last dollar from me. Hopefully, I can persuade everyone else to stop doing business with you. On top of all this, they are very slow and unorganized. I think back now on how I used to run out of my medication so quickly and never giving this a thought. So, this tells me I have been getting ripped off for a long time. I am going to tell everyone to count their pills when doing business with Walgreens. I hope someone of authority reads this and decides to do something about the crooks that work at this Walgreens in Hampton, Virginia on the corner of Mercury and Armistead.

Atlanta Walgreens Pharmacy made an error with my husband's prescription and he died. We picked up the prescription on Friday and began taking it. My husband became ill over the weekend. We noticed that he had been given the wrong dosage. I immediately contacted Walgreens. I was spoken too rudely and hung up on by the pharmacist.

I contacted the corporate office to file a complaint. The investigation results indicated that it was a human error. I have names, dates, and positions of personnel from that event. Since then, I have been sparely working with George ** with your claims department. Sedgwick last week offered me a settlement of $5,000 for the worth of my husband. Is this a joke? I have posted this on the internet and placed calls to the television media. Others should know just how you value your customers. I have never even received a letter of apology or regrets from you guys. Wow, you are on every corner here in the city! If only people knew what you are really all about.

I dropped off at the prescription, and went back later to pick up refills. I had called in earlier of the day to get the prescription, which I had dropped off. I got home and only had refills. I called (it was much later) and asked what happened to prescription and told it was denied by he computer. I should have been told of this problem earlier when I was there -- not now, that I had already called them back. They said the computer has a glitch on it.

I went to pick up my Cozaar (100mg) at Walgreens, which I told them I was paying cash for. My doctor told them I needed not generic as the generic did not control my blood pressure. Eight hours later, I went to pick it up but it was not yet ready. I also said that insurance would not pay for it. The pharmacist tried to give me generic again. I had to wait again since they only had 10 pills in the store. Twenty-four hours later, I went to pick up the remainder 20 pills but hey were clueless, so they sold me 30 pills. Also, yesterday, my Synthroid was not refilled, so I had to wait yet again.

On September 16th, I purchased a prescription of Hydracodone for extreme pain due to oral surgery. After getting home that day, I found the bottle showed that the amount of medication was to have been 24 tablets. When I counted what was inside, I found only 8 tablets left. I had taken 4 since leaving the pharmacy. I immediately contacted the pharmacy. I explained this to one of the pharmacy staff that asked if the amount of the bottle was circled. I said it was. Then, I was put on hold. A man then came on and said, "Hello?" I asked who he was. He stated, "The Pharmacist." I then explained that I was missing 16 tablets. He also asked, "Was the number circled?" I said it was. He then stated, "Well, that means we counted them three times." I explained that I am not a drug addict, and that in no way had I taken 16 tablets that day. The "pharmacist" was very defensive and accused me of the loss. I warned him that he needed to be on the alert, that someone in the store is stealing medication.

Walgreens gave my husband someone else's medicine for sugar diabetes.

On December 13th 2010, my husband was admitted to the hospital while I was at work. I left work and went home to write all his prescriptions down so I had an updated list for the hospital. I went to the emergency room and gave them the list. My Husband has been disabled for over five years and later that evening, a nurse came in and handed my husband diabetes medicine. Me and my husband look at each other and told the nurse that my husband was not a diabetic. She told us that this medicine was for diabetes. My husband's blood sugar levels were all out of whack.

I went home and found the prescription bottle to see if the doctor prescribe this to my husband and found out it was someone else's medicine and my husband was taking it for three months. My husband was admitted and was given shots to get control of his sugar levels. This could explain the dizzy spells my husband was experiencing, as well as, he was constantly telling me that he was not feeling well.

I contacted Walgreen and they put a claim in and nothing. I keep getting the run around and in the mean time, I am paying for these medical bills that Walgreen has caused. Any help would be greatly appreciated.

I am giving the company a one on a scale of 1-10. I have a large family, and I seem to be the only one having problems. I am on a worker's compensation case. I always have to tell them that the medicines being issued to me are through the Office of Worker's Compensation Program (OWCP). I state this when I show up to pick up my prescription, and then at the end of my transaction because they didn't hear me, or they don't care what I'm saying.

On the evening of September 9, 2011, I said I would pick it up on Saturday. There was no text message to let me know that it was not ready. I didn't go pick it up until Monday, where I was told that they did not have it in stock and that they only ordered one day a month. The technician then stated that she would call to the other Walgreen Prescriptions. I then asked if there will be a problem with workers compensation; she said no, since I had it approved previously by OWCP.

So, I went to another Walgreens to pick up my prescription and guess what? It was after 7:00 PM. The OWCP office was closed, and now I have to wait for another day because the Walgreens' pharmacy staffs did not know what they were doing. I am so fortunate to have been taken cared of so thoughtfully. I have never been to such a wonderful place. I don't think I will ever go back to Walgreens again.

In 2009, my family and I moved from Colorado to Texas. My daughter was on Clonidine. Two weeks after we got to Texas, she ran out of it. So, I called a Walgreens close by and had transferred the medication there. The Colorado Walgreens sent over the wrong transcript. She got 10x the Clonidine. It put her into a 46-hour coma. A lot of her organs were not getting enough blood or oxygen to live, and they were starting to shut down.

I was prescribed Percocet 5mg/325 mg, 120 tablets due to a fractured shoulder and torn rotator cuff. I picked up my 2nd prescription on 7/22/2011, taking them for pain (1 every 6 hrs), although I only would take 1 to 1-1/2 per day. After taking 2/3 of the bottle, I realized that they were really working. After looking at the tablets, I realized these last 1/3 were different. They were not scored and couldn't just break them in half. After looking at them closer, I was correct. They were not the same. I became concerned and took them back to my pharmacist.

And I asked him to check and see what these remaining pills were. He advised they were Walgreens brand headache medication. He then informed me it was literally impossible. He said this could have not happened in his pharmacy. Well, since I live alone, have no young adults or anyone else living in my house, had no break in or know anyone with a drug problem, I found that quite insulting. My next stop is an attorney.

I have lupus, type II diabetes, and hypothyroid condition. On September 2009, my primary care physician, Dr. Laura **, and the rheumathologist who works with her to treat me Dr. Viji **, prescribe 16 different medications for me every month, which I have been receiving for years from Walgreens pharmacy at 10300 Central SE, Albuquerque, NM 87123.

In September, Dr. Laura ** added levothyroxine to those daily medications, prescribing 75mg prescription per day to treat the hypothyroid condition. The pharmacy, however, added a 100mg prescription, which apparently came from Dr. Hohn **, a physician who I don't know. I've never heard of him, much less spoken with him. Given that I am accustomed to receiving all my medications at once at each month from the pharmacy, I simply took the prescriptions home and followed the instructions about what to take each day since Dr. ** had prescribed levothyroxine as a new medication. It never occurred to me to double-check the doctor's name on the prescription bottled, which was emitted in my name with all my other medications.

As a result, I took 175 mg of levothyroxine per day--100mg more than I should have been taking -- for more than seven months because the pharmacy continued to renew the prescription from Dr. Hohn ** every month.

In March 2010, I began to experience severe discomfort that I had not experienced before. The most important symptom being extreme itching sensations throughout my entire body. The itching condition continued for weeks, night and day, keeping me awake for 24 hours, and sometimes more. I finaly made an appointment with Dr. Laura ** to assess what was going on. She ordered blood exam, which showed that I had far more levthyroxine in my system than was prescribed by her. She said that is a side effect that can occur from the excess use of the medication. This is when we looked at the prescription bottles and realized that the pharmacy had been giving me an extra unauthorized dose of 100mg, supposedly prescribed by Dr. Hohn **.

I called Dr. Hohn **'s office to inquire why this have happened. I was told that I'm not nor have been a patient of his (he only treats elderly people) and that they could not explain how this error happened.

Because the itching condition started in March, I was just hired by a tax preparation agency and I couldn't work as the agency expected, so I had a lost of 1500. I submitted a complaint to the New Mexico pharmacy board, but I never received an apology letter from Walgreens, until I submit a complaint directly to the main Walgreens office online.

The manager of the pharmacy in Walgreens called me to tell me that she was very sorry about what happened, and asked me what I wanted. I told her that I would like to see a big campaign advising patients to check carefully their medication bottles to avoid this kind of errors, and that I would like to be part of this campaign to talk about this nightmare I experienced. She said it was a good idea and she will share my proposal.

This conversation was almost eight months ago, but I didn't hear anything from them. Then I went to the pharmacy to ask her what the officers of Walgreens said about my proposal and she said that it takes time. I'm still waiting for them.

This nightmare really affected me emotionally, because dealing with lupus is very hard to live with it, plus the extra symptoms from the reaction of the overdose of levothyroxine. I feel ignored, like they don't care about me. Here is a link of people complaining about Walgreens: http://www.consumeraffairs.com/rx/walgreen.html

I sent a family friend to Walgreens. He was to drop off my script. Once the script was ready, he also picked it up. I received it shortly after that. My script stated: oxycodone, 10mg, take one tablet by mouth as needed for pain 4-6 hours, dispense 60 tabs. I received oxycodone, 5mg and 120tabs. I called and of course, the pharmacist on duty stated that they don't have the 10 so they gave the 5's plus and can't do any returns. My problem is that, if they don't have what the doctor ordered then they should inform me first! My other pharmacist had them so why make me take something I didn't want. They should give me the option! This occurred three days ago. I'm going to write to the consumer protection board. Before she ended the call, she stated "I'm so sorry" Sorry won't make the problem go away.

I just had major back surgery. I want what my surgeon wrote for. Why Walgreens needed an explanation as to why I didn't want the 5's, was beyond me. My well-respected doctor wrote the script for the 10's. They should honor it or give it back. I have a swallowing problem plus M/S and I take 23 total pills a day, one more don't sound like a lot but it does to me! All 23 scripts to be filled by Walgreens. I took my scripts elsewhere.

I sit here without those pain meds; thanks to Walgreens, the surgeon will also be notified. This is the fourth time Walgreens has done something in this manner to me. You try having back surgery without the appropriate pain medicines. I won't take those 5's. My doctor can destroy them.

I am a resident physician who has noticed an increasing number of mistakes by Walgreens pharmacy over the last several months. This is happening in conjunction with Walgreens efforts to cut costs by decreasing the number of workers they have in their pharmacy. I have had patients pick up wrong doses, pharmacists switch the XR formulation for the regular release formulation and the store to neglect to pursue refills when the patient requested them.

7/6/11 - For the second month in a row, the pharmacist (and not the doctor or insurance company) put a hold on my medication refill because it was "too soon." The cashier said it was the pharmacist's discretion and not law or Walgreen's corporate policy.

I admit I probably should just stop taking this "as-needed" sleep aid, and I can get along fine without it if I use an herbal tea and Tylonol PMs, but I don't think it should be the pharmacist's job to babysit me - that is my DOCTOR'S job.

i'm a registered nurse who makes home visits. i have experienced so many times where walgreens has given my patients the wrong medicine, wrong dosage.100% of my patients are elderly. i have some of the medication errors documented, out of 20 patients 10 have had some form of error. i had one patient walgreens sent a staff member out to the home to pick up the precription bottle and bring the correct medicine. Recently my 3 year old granddaughter was a victim were as Walgreens gave the right medicine,but the dosage was wrong.

This is worst than any one knows, i have one patient that i called walgreens and reported they gave my patient medication with someone else name on the bottle. i was told in the presence of my patient.''he's been taking spironolactone for a year he can take the medicine it just has the wrong name.'' Patient and i requested his medicine with his name. i dont know who to report this big problem, its an epidemic in the 38109 area, 38116 area and 38118 38104 area of Memphis.Some type of investigation is need.

After reading your article on pharmaceutical software that is ineffective on reporting drug interactions, I thought I should let you know that even if there is no adverse drug interaction, the prescribed dosage of a single drug may exceed the limits of safety. I don't know if the software referenced in your article is geared toward singling out a prescribed overdose. But no one at Walgreens "caught" what could have been a dose that would cause me grievous harm. And indeed, I did spend some time in the hospital.

Any time my husband and I get a prescription, I always go to at least two websites to check on interactions. I have found them more than once! This is something I believe the pharmacy should let us know about.

ON JANURARY 31,2009, I picked my cousin up from having surgery at NORTHERN MICHIGAN HOSPITAL! , she needed 2 prescriptions filled and was in no shape to walk into the store, so we chose to try out the drive thru at wal-Greens!on the north end of HWY 31. (a newer store)! We dropped off the prescriptions with her insurance card and when we returned in 20 minutes, the Pharmacist couldn't find the order, nor was it on his computer, he then asked for the insc, card AGAIN! He went to the computer and said it was not in the computer, he then said the doctor had given a medication that was no longer available! and that they were waiting for a call from the doctor!

At this time I chose to speak out and ask how much longer, well he said, we can't fill it if her card won't go thru the computer! So we took our prescriptions to the RITE-AID down the street, they didn't seem to have a problem at all filling these prescriptions and were very quick in getting them filled as they could see my cousin had just gotten out of the hospital with all 4 drain tubes handing from her person! This last hour spent trying to get a simple prescription filled with wal-greens was just very poor service and un-necessary! I'm thankful RITE aid KNOWS THEIR JOB AND DOES IT VERY WELL AND ON TIME!

Denise should contact the Missouri Pharmacy Board, which regulates pharmacies in her state.

I called in for a refill on Nasacort nasal inhaler. When I went to pick the prescription up on September 04, I noticed after I had a reaction to the medication that the pharmacy gave me the wrong medication. They prescribed NasacortAQ instead of Nasacort. I had a reaction that involved diarrhea, nausea, vomiting, abdominal cramps and feelings of faintness. I was up till about 3:00 am the next morning and was not able to go to work from being so weak.

I then contacted my Allergist office, who then contacted the pharmacy to find out as to what happened. I missed a day of pay from work do to this and was very sick and upset that this could happen. Jackie from Kemper Insurance contacted my husband and I and offered a settlement of $350.00 as an apology compensation. My husband and I decided to decline their offer and then I received a letter offering a $1,000.00 settlement.

Charles of Christmas FL (8/25/00):

On Sunday morning I was filling my weekly pill container when I realized I would be out of one of my meds. I looked at the date and saw it had just been refilled 8-13-00. I saw the bottle had a circle around the quantity. I went to Walgreens and talked to Mr. Lee the pharmacy manager. He told me they do that when they verify counts on controlled medication.

I then pointed out to him that the bottle wouldn't hold 60 pills,I usually get larger bottles. He said let's see and attempted to fill it. He agreed it would not hold 60 pills. He said it did look odd but he was sorry their was nothing he could do. I said that was not satisfactory, I am 2-weeks short on medicine, again he apoligized. I called my insurance company and made a formal complaint, which didn't mean beans, and tonight I'm going to the Titusville PD and make another compaint do to the fact that the Med. is a controlled item.