Complain about a product or service

Walgreens - Rx Errors

Walgreens • Prescription Errors • Prices • Co-Pay • Service --- News • • Walgreens.com's Pharmacy Gets Top Rating • Walgreen's Settles Michigan Item-Pricing Suit • Walgreens Cases Spotlight Problem of Rx Errors • Walgreens to Pay $1.6 Million in Massachusetts Class Action

Suvithia of Frisco TX (8/24/03):
On September 03 I called in for a refill on Nasacort nasal inhaler. When I went to pick the prescription up on September 04, I noticed after I had a reaction to the medication that the pharmacy gave me the wrong medication. They prescribed NasacortAQ instead of Nasacort. I had a reaction that involved diarrhea, nausea, vomiting, abdominal cramps and feelings of faintness. I was up till about 3:00 am the next morning and was not able to go to work from being so weak.

I then contacted my allergist office, who contacted the pharmacy to find out what happened. I missed a day of pay from work do to this and was very sick and upset that this could happen. Jackie from Kemper Insurance contacted my husband and me and offered a settlement of $350.00 10/11/02 as an "Apology Compensation". My husband and I decided to decline their offer and 04/23/03 I received a letter offering a $1,000.00 settlement. We still have not settled with them as of today, because we feel that they something must be done before they give someone the wrong medication again and it could kill them.

Suvithia should retain an attorney immediately.

Denise of St. Joseph MO (10/19/03):
I had a prescription for Phentermine filled at Walgreens. I picked it up thru the drive thru. The next day when I opened the bottle to take my pill, there were only 10 pills instead of 30 pills that the bottle said was in there. I immediately called Walgreens and they said I would have to talk to the manager in Pharmacy at 3:00. I had a wedding and could not be there at that time.

I decided to go on and take the bottle back to Walgreens and talk to someone then because this in a controlled substance. I asked them about inventory count and the pharmacist on duty told me that their count was not over. I called again the next day and was told again that I would have to come in at 3:00 to talk to the Pharmacist Manager. I am getting the runaround from these people.

The prescription cost me $49.00 for 30 pills and I only received 10. 20 pills are missing and I want this resolved. I felt like I was being accused of taking the pills and then trying to obtain more. If I did not receive this pills then someone in that pharmacy did.

Denise should contact the Missouri Pharmacy Board, which regulates pharmacies in her state.

Charles of Christmas FL (8/25/00):
On Sunday morning I was filling my weekly pill container when I realized I would be out of one of my meds. I looked at the date and saw it had just been refilled 8-13-00. I saw the bottle had a circle around the quantity. I went to Walgreens and talked to Mr. Lee the pharmacy manager. He told me they do that when they verify counts on controlled medication.

I then pointed out to him that the bottle wouldn't hold 60 pills, I usually get larger bottles. He said let's see and attempted to fill it. He agreed it would not hold 60 pills. He said it did look odd but he was sorry their was nothing he could do. I said that was not satisfactory, I am 2-weeks short on medicine, again he apoligized. I called my insurance company and made a formal complaint, which didn't mean beans, and tonight I'm going to the Titusville PD and make another compaint do to the fact that the Med. is a controlled item.