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Hildajill of Brooklyn NY (10/04/08)
This is no longer a matter of incopetance. It is now criminal neglect. I have been trying to get a prescription filled for AnaMantle 3% Lidocaine w/ HC since Sept 15. I was told that it was not on my formulary,even though the doctor specifically requested that medication. They suggested the generic form which actually isn't equivelant. My doctor faxed in a new prescription for the generic on Sept 26. I call almost daily to check on the progress of this order.
As of today it is still not in their system.How can Express-Scripts be in business to help their clients stay well, and then fail to provide the care that is needed.They do not even make an attempt to contact you to discuss the medication. When they did in the past they were so incompetant, they didn't even know which medication I was talking about. Their records are so poor.
I have been using over the counter medication for over a month now. It just doesn't help. I have rectal bleeding daily and unable to walk around. Mike of Arlington, TX September 20, 2008
Mike of Arlington TX (09/20/08)
My doctor called in my prescription 9 days ago. I signed on two days later to check to see if Express Script had received it. Now of course I pay 200 maximum for a 90 day supply. I see my Topomax listed with the 200 yet the Lamictal with, please call. Huh? I call. The lady tells me it will cost 443! Since Lamictal just came with a generic replacement, it's considered a 'patients' choice to take the Lamictal over the generic. She says if the doctor suggests I take the Lamictal, his choice, it will be the 200.
I call the doctor the next work day. Doctor calls me back. They say that Express Scripts denies the Lamictal since I have not tried the generic. This is after they talked to Express Scripts for almost an hour. I must try it first. Fine. If I die it's their fault.
Due to all of this phone tag I'm now late in receiving my medicine so I have to get some from Target. First they denied Target since I had this prescription ordered and told them I couldn't have any 'til November. Target calls me and tells me this and I tell them I have to since this will be late. Target calls them back and they approve the 10 day supply. Remember a 30 day supply is 100. Nope. They give Target the Lamictal(not generic that the doctor was denied) and charge me 88 for 10 days. Also, 100 for 10 days. They wouldn't approve Target to give me 30 days.
I pull up my bank account just now. They went ahead and charged me the 433 for the Lamictal. Add the 200 for the Topamax. I call Express Scripts. The lady says since I made the choice, 'patients choice, the Lamictal was mailed and I was charged the 433. That is since the doctor was told I was denied. I'm sure glad I had over 800 in my account. So the pharmacy of E.S. denies my doctor the Lamictal prescription. The shipping department approves the mailing of Lamictal. The billing department approves in charging me for lamictal. What's wrong with this picture?
Should have received generic of lamictal (lemotrigne). It would have cost 160 instead of the 433 I was charged. That is a difference of 273 Due to the problems it made the order late making me buy a 10 day supply costing me 188. Total of 461 James of Oakland, CA September 19, 2008
James of Oakland CA (09/19/08)
Lost orders, incorrect information, lack of care and concern for the consumer. Express Scripts is the embodiment of a company that if it were a lame horse, should be shot for poor service. lastest problem was with glucose test strips that are incorrect and Express Scripts refuses to do anything about it. Last month they lost my metformin prescription.
60.00 out of pocket for wrong test stripts. Emotional distress never knowing if my medication will arrive on time or be correct. Adam of Davis, CA September 16, 2008
Adam of Davis CA (09/16/08)
I have been using mail order RX for almost 20 years now, Express Scripts is by far the worst pharmacy I've ever encountered. I have been trying to get them to fill an RX where I take alternating doses of medication. A very simple thing really but they can't figure it out. After calling 5 times, they still won't call my doctor to clarify the issue. To make matters worse, they send 1/2 of my order but charged me full price. I complained about this and attempted to cancel an order; they claimed they cancelled the order but then sent it out anyway and still did not fill the order correctly.
Details? I'm supposed to take Levoxyl .15mg one day, the next I take .175mg. What do they do? They send me 45 pills (not the 90 prescribed) of the .175 and either NONE (yes, I've been through this order twice now) of the .15mg or 90 of the .15mg. I call them and ask why this is such a problem and all they can do is blame my doctor. My doctor has called them 5 times, still no resolution.
I was so mad, I called and cancelled all my existing orders, removed my credit card info, etc. I plan on reporting them to the State of California for dishonest business practices. This is truly a terrible company that should be shut down.
Buyer beware, stay away from Express Scripts they are horrible!!!
Twice paid full copay for 1/2 of the medication I expected to receive from them. Hildajill of Brooklyn, NY September 11, 2008
Hildajill of Brooklyn NY (09/11/08)
My Dr faxed 2 new perscriptions for Nexium and Atacand on Aug 28, while I was in the office. I have been taking that medication for several years. I had already taken the step one medication which did not correct my condition, and made me sick.On Sept 3, the order appeared on my on line account. On Sepot 3rd it was removed from my account. A prior authorization was needed to fill these perscriptions. On Set.4 my doctors office faxed a prior authorization. I called on Sat.Sept 5. Espress scripts claimed that they never got it. But told me to wait 24 to 48 hours. I have called daiuly since.
As of this date, the order does not appear on my account on line. The told me that it was being review by a committee. I was given a number for the pror authorization dept. & told if the doctor called it would be approved instantly. The doctor did that and It has notbeen filled. I am now without my medication for 2 full weeks. A clek told me to go to the pharmacy with the perscription and pay full price to get it filled. I am on a fixed income and cannot go to the pharmacy to fill the perscriptions.
I am taking several vey expensive medications and I have nearly reached the limit of 2600.00 I will then have top pay 95% of the cost of the medication. I have no recourse. How can I get express scipts to be more efficient , and not to play with my health. I don't know what damage is being caused by my not taking my meds. This has happened several times in the past. Carole of Parker, CO August 23, 2008
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