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Consumer Affairs


CVS Rx Errors - Wrong Drug


Consumer Complaints & Reviews

For past 15 years, I have been taking the prescription brand name drug Dilantin to control (successfully) seizures. For several years we have been using this particular CVS Pharmacy location since it is most convenient to our home. It is very important since my husband (54) is a CHF/cancer patient and we visit this pharmacy almost on a daily basis. We also contribute greatly to CVS's yearly profits and success.

In late October 2011, I auto-refilled via telephone my Dilantin, which needed doctor's approval prior to pick-up. That was fine. I still had a few capsules left. After a day or so, I went to drive-thru to collect my husband's prescriptions. I asked if my prescription 'might' be ready. I was informed by a nice drive-thru window clerk that it was not. But he told me to please hold on a few moments, that he would be right back. I assumed (hoped) he would come back with a few extra capsules to 'hold me' over till 'finally' get my doctor's (after 15 yrs!) approval.

This was not the case. The clerk, David, returned with a large bottle of 'my' now ready prescription. That's great, or so I thought until I opened the bottle. Immediately I questioned the major difference in capsule's appearance. I returned the bottle to the clerk via window. He went to the 'on duty' pharmacist. He spoke with her a few moments (I watched via large window) then he (clerk) returned to me at window with news that 'this capsule' is exactly the same and is fine to take. I was told not to worry.

So, after being nearly 30+/- minutes in drive/thru and late to pick up my son from church, I 'uncomfortably' accepted (was now out of Dilantin) this information via the clerk, not a busy pharmacist. I took my bag filled with many bottles of refills. Quickly I took my needed dosage and continued on my way. I was now tired and anxious from the unexpected chaos at my (un)friendly neighborhood, gotten too big to be safe, drug dispenser. It has become a "Who's on first?" scenario each time I (still) go there!

I was prescribed Vicodin for relieving severe abdominal pain. Instead of Vicodin, I was given Diazepam, which is used to treat anxiety.

I should have used the prescribed Vicodin in the second step of medical abortion. Because I got the wrong medicine, I was taking these Diazepam tablets, which made my abdominal pain unbearable instead of easing it. I had that constant severe pain for 10 hours, continued to take Diazepam as a pain killer. I lost my consciousness for 40 minutes because of that severe pain. Diazepam relaxes muscles, which in my case should not be relaxed to treat miscarriage.

On Friday, September 2, 2011, the prescription for Acutane 40mg BID was dropped off for my 14-year-old daughter at the pharmacy. Pharmacist Andy ** administered Acupril 40mg BID instead of Acutane.

Upon near administration of medicine, I realized this was not the right medicine and that, instead of an acne medicine, my daughter was given an anti-hypertensive and a very large dose at that. I approached Andy the next morning to make him aware of the mistake. Medicine was exchanged.

Before I called Caremark, they had planned to send duplicate orders of thyroid medication, one was Synthroid and the other, Levoxyl, because they both were on file. I was able to get that corrected before they sent it out. However, they had already mailed out Avapro (which hopefully, I no longer need) without my knowledge or authorization, and charged it to my Visa, again without my knowledge or authorization ($112.00). When I called, I told them I did not need the med and that I had not elected to have the Avapro sent automatically; which when I checked it online, they did not dispute this. Their answer was a tough, 'Your prescription was on file and so was your Visa number, and we used it.' They said there was 'no way you can get your money back; and if you refuse to accept the package when it reaches your mail box, you will still be billed for it.' Where do these people get off sending me unwanted and unneeded medication and charging it to my card?

CVS filled three blood pressure medicines for my mother Claudia **, due to her doctor submitting a new prescription for Lisinopril and the Doctor's Nurse Practicing Doctor submitting substitute for a recalled medicine called Avalide. The substitutes are Avpro and Hydro (something or another) which are the medicine combination in Avalide. The pharmacist did not bother to double check with the Doctor's office to determine which prescription to fill. As a result, my mother picked up all three prescriptions and was about to begin taking them all, this morning.

When I saw all three, I called the pharmacy and discovered the above mentioned information. Then I called my mother's doctor to be told that the doctor had over written the prescription the nurse practicing doctor had written and had change the blood pressure medicine from Avalide to Lisinopril. My mother was only to take the Lisinopril.

Then my mother called CVS and at first was told she would not be getting a refund. Then she asked to speak to someone in charge and was told she would get a refund, but it had to be today. On her way to work, my mother stopped by at CVS, and then was told no refund without a receipt. She came back home and risking being late for work just to look for a receipt. She could not find out, so I told her to go on to work and I would go and take care of it.

At first I was told no refund. I stressed to them that she did not steal the medicine, they know she purchased it and I know for a fact the transaction is in their computer system, and that they need to pull it up Then a manager was called. She got the prescription codes and cost from the pharmacist and went into her office to look it up. She returned a few minutes later with the verification. The pharmacist then processed the refund and I was given the $80 plus some change back. I was an Eckerd's customer and CVS inherited me. More and more I have become displeased with CVS's customer service. There are other recent complaints I could also tell about here, but for time sake I will stop now.

On Monday, February 7th, my daughter was diagnosed with a double ear infection. She was prescribed Amoxicillin for it. At 5:30 pm I dropped her prescription off at CVS Pharmacy to be filled. They said it would be a couple hours. I went back to get her prescription at 9:30 pm. They said it still was not ready so I had to wait another half hour in the parking lot. When I finally got it home after 10pm, I poured 1 1/2 tsp into a medicine cup as the label had stated. As I went to give it to my 5-year-old daughter, something just didn't look right to me. I called the Pharmacy and explained to them this white powdery substance did not look right. It turns out they did not finish making the prescription and had given it to me that way. This is completely unacceptable! The damage is complete negligence. They should be held responsible for ensuring everyone's prescription is filled correctly.

I write this letter only reluctantly, having just experienced one of the most unanticipated and negative encounters that I have ever had, either as a CVS customer or more globally. I am a doctoral student at Emory University. Recently, I have been suffering from a herniated disc, which has caused massive back and leg pain. Through an extensive set of doctors' visits and follow-ups, I have slowly been finding a suitable solution.

Today, I had a follow-up with the spine specialist, who, having recognized the extraordinary amount of pain involved (as herniated discs are one of the single most painful injuries to undergo), prescribed a new and different dose of medication than that which he had prescribed the week before (the specific concern regarding the amount of acetaminophen being taken).

Despite the intense pain involved, I drove over to drop off the prescription at the local CVS pharmacy drive-through myself, and was told that I could return in twenty minutes. Forty minutes later, I returned and entered the store on foot again, despite the pains (there had been a longer line at the drive-through). Given the line, I was prepared to be patient, and it was not a great surprise when it took ten minutes before I was told anything. This, however, was when the disaster began.

Finally arriving at the counter, I was told that the prescription could not be filled and I would have to come back tomorrow. This was clearly unacceptable, and I calmly expressed as much--specifically that this was a new prescription, not a refill. It had been issued by the doctor today clarifying the very specific issue now being considered (namely, the need for a different and more appropriate prescription). I went over to another counter with a different technician (who was quite pleasant and helpful) and we called the insurance company. During the phone call, it became clear to me that the wrong medication was being pursued. I pointed this out, and it was quickly resolved (the new prescription went through).

I don't know why, having submitted a brand new prescription quite explicitly, anyone would have decided it a good idea to return to a prior prescription and issue a refill. This, in itself, was troubling. What if I hadn't noticed? What if I had taken the wrong medication or the wrong dosage and it had turned out to be toxic or fatal? This is not a concern to be taken lightly--the negligence demonstrated by this individual could have very real consequences.

Once these details had been resolved, I thought everything was sorted out. I was told that the prescription would be ready in five minutes or less (I was glad, since I had already been waiting for forty-five minutes). I went outside and sat in the car for about eight or ten minutes, and then went inside, figuring that they would surely have the prescription ready at this point.

Instead, I was rudely told that I was being demanding and that I just needed to back off and wait. I'm not sure who is training these individuals in manners, but it certainly needs some work. Nevertheless, I patiently waited another ten minutes. Fifteen minutes later, I inquired, "I'm sorry, but given that this mistake is quite clearly the pharmacy's fault, shouldn't you be prioritizing my medication?" I thought that the question was very reasonable, but the technician felt the need to further belittle my inquiry, insisting it was my fault. I pointed out that this was factually incorrect, and that I had submitted a new prescription to get a new prescription filled, not so that the pharmacist could arbitrarily prescribe whatever she felt appropriate.

At this point, the real problem began. The technician (Roshni, at store #2175) made a face at me and used a tone of voice like a parent would use to a three year-old child. This did not seem particularly a professional behavior to me, so I asked for her name and where I could report her. Then, independently, the pharmacist (Avis **, at store #2175; the single real problem in this equation) inserted herself with great force and rudeness, escalating what, as far as I could tell, must have been her own personal issues (perhaps an interpersonal issue in the pharmacy) into a pharmacy issue.

Specifically, the pharmacist loudly proclaimed that I would need to go elsewhere to get my mediation (which I had now been waiting over an hour to have filled). This did not seem at all reasonable to me, so I inquired as to why she was doing this. To begin with, she ignored me entirely, refusing to say anything in response. When the technician attempted to respond and was not able to explain, she finally responded with a single sentence something similar to: "I have the authority here to do whatever I want."

This didn't seem like a very good point of beginning, so I figured maybe someone else in the store could help. I talked calmly with the assistant store manager and then with the store manager, each of whom attempted to be helpful but seemed unable to do anything. They were, at least, pleasant. Nevertheless, the pharmacist made her presence known and reasserted herself over and against them, making it clear that she didn't care at all what they thought and that they had no power or influence over her.

At no point during this entire scene did I raise my voice or use any word that would be considered inappropriate in any social situation. Yet the pharmacist was patronizing, and called me explicit names and then repeated those names when asked what she had said. She accused me of suspicious activity but then refused to tell me what activity was suspicious (or identify any activity at all that had been out of the norm other than suggesting I intended to report her co-worker, whom I can only assume was her intimate friend).

The pharmacist was simultaneously both smug and self-confident and also irritable and distant. She explicitly assured me that nothing would come out of my complaints, indicating that she had some sort of protection that allowed her to treat customers however she wanted without ever risking anything happening to her. Eventually, she clarified that there had not actually been anything suspicious at all but that I had acted like a **. Aside from finding this incredibly offensive, it belies the entire fact of the matter, which is that I had maintained a cordial and professional demeanor while she had degenerated to being unprofessional.

The pharmacist generally acted as if she didn't hear half of the things I had said, and required me to repeat them. Then, after having me repeat them several times, she responded still holding the phone only long enough to call me names and hand back my prescription, making an offensive comment under her breath and then telling me explicitly that she was ignoring me and ignored all further attempts to communicate.

Frankly, I would not be at all surprised if this pharmacist had actually been on some substance herself, as it seemed that she was in an altered state concerning her ability to relate to other people. I do understand, however, that sometimes such behavior occurs as a result of interaction with drugs without ever having actually consumed any such drugs. In either case, the pharmacist seemed to be very on-edge in a way that I could not quite locate; I suspect that this has something to do with her relation to drugs, although I certainly could not say in what sense.

I believe that this pharmacist needs to be brought to account (among other things) for her problematic relationship to drugs--how this relationship implicates her ability to relate to other people, and how it implicates her ability to be in control of other people's medication. Specifically, it appears that she has become psychically dependent upon drugs as the means by which she can achieve a power trip, or a position of power over the drug user.

This situation is specifically enumerated in Georgia statutes regarding crimes and offenses with controlled substances:

(8) "Dependent," "dependency," "physical dependency," "psychological dependency," or "psychic dependency" means and includes the state of dependence by an individual toward or upon a substance, arising from the use of that substance, being characterized by behavioral and other responses which include the loss of self-control with respect to that substance, or a strong compulsion to use that substance on a continuous basis in order to experience some psychic effect resulting from the use of that substance by that individual, or to avoid any discomfort occurring when the individual does not use that substance.

While it is clear that the clause is intended primarily to address the explicit user of the substance, it is also clear that the clause is intended to include any individual who may come in direct relation to the context of the drug. Specifically, behavioral and other responses such as loss of self-control with respect to the substance and some psychic effect such as joy, or self-satisfaction. The pharmacist made it clear that she was quite pleased with herself for forcing me to go elsewhere.

Further, the document clarifies that:

(22) "Potential for abuse" means and includes a substantial potential for a substance to be used by an individual to the extent of creating hazards to the health of the user or the safety of the public, or the substantial potential of a substance to cause an individual using that substance to become dependent upon that substance.

The effect of this misconduct is the denial of treatment, which creates a hazardous condition for the health of the user. At the very least, this condition is one of extreme and unmanageable pain, which is clearly not acceptable. Additionally, it is clear that the effect of this denial of treatment is to force painful dependence on a substance that is not available.

As I understand, the appropriate recourse in this situation is that the Georgia Pharmacy Board revoke the pharmacists' license for practice while she is put under review:

The board shall be authorized to deny registration, to deny renewal, or to revoke or suspend the registration of a pharmacy technician for any of the grounds set forth in Code Section 26-4-60 or Code Section 43-1-19.

I am sure, from the interactions, that the pharmacist will invent any sort of story in order to cover over this exchange. I can only hope that the store in question has retained their video footage so that the store and board can review the specifics of the exchange. At the very least, I expect her to appear before the board for review:

However, said denial of a technician application, denial of the renewal of a certificate, or suspension or revocation of a technician registration shall not be considered a contested case under Chapter 13 of Title 50, the "Georgia Administrative Procedure Act," but said applicant or registrant shall be entitled to an appearance before the board.

and

(f) The board may deny or refuse to renew a pharmacy license if it determines that the granting or renewing of such license would not be in the public interest.

It is self-evident, regardless of all other details, that this pharmacist's behavior is not in the public interest. It is quite precisely against the public interest, as she has invoked her authority as pharmacist in order to carry out personal vendettas against customers that she doesn't even know (but apparently has prejudged as suspicious).

I expect clear steps to be taken to remedy this situation. Specifically, I await:

-an acknowledgement of the receipt of this letter;
-that the pharmacist, at the very least, be temporarily suspended and brought before the board for disciplinary hearings, if not simply outright fired;
-the pharmacy assistant to be reprimanded and moved out of the pharmacy;
-a personal apology;
-an explanation of what will be done to ameliorate the harms; and

-a detailed enumeration of what has been done internally to address this behavior and to ensure no further such behavior occurs.

This is clearly not an acceptable situation. I look forward to hearing how you intend to address and correct such horror.

I was in an accident (truck vs pedestreaint- truck won) on April 2003. I have been using diazepam for my muscle spasms ever since, they are the only thing that works. I received a call from my sister who lives with my mom in Florida that me and my other sister who lives in New York needed to get to the hospital as soon as possible as it seemed urgent. My sister got us tickets for Sunday, 12/12/2010, the earliest she could, this was on Friday.

I needed to fill my prescription by Saturday knowing the trip would be extremely difficult for me with my medical condition. On 12/9/2010, I picked up my medication at CVS. I cannot drive more than ten to twenty minutes without pain so on the road from my house (my sister drove from Queens on Friday to take us both to the airport) I took 30mg of diazepam, 20 minutes later no help. This went on over and over again, from PA to NY to the airport on the plane than From the second airport to my sisters house in Florida, I kept taking 3 or 4 tablets, than waiting 1/2 hour the entire time (18 hours) I was in extreme pain, I kept taking the pills to no avail. I did take 30mg of the drug that my sister had in Florida 20 minutes later I was pain free.

I left my house with 90 pills, when I got to my sisters house there where 59 left in the container. I took 31 tablets-310mgs of this drug, I returned home (thank God my mom is doing better) and called the pharmacy and spoke with Mr. ** at CVS and explained what happened. I thought he would ask me to bring the medication back to him to check on the problem, and replace the remaining pills with actual diazepam, I was very wrong. I was accused of having a serious problem suggesting that I had built up a tolerance to the drug, he also threatened to call the cops because I had taken my sisters controlled substance.

He then told me, he was going to call my primary doctor to report me for abusing the drug. I'm at a loss as to what to do from here. I have no idea what I have in this container, I can say with certainty, it is not diazepam. If it was, I would be extremely dead. I am hoping you can help me with this problem, or suggest someone who can.

I had a dentist appointment on Thursday, December 9th. On Friday, December 10th, the dentist, Dr. ** called in a prescription for an antibiotic prior to a scheduled root canal. The medicine he prescribed was Keflex but I only knew an antibiotic was prescribed. I picked the medicine up on Friday afternoon and took one pill at 3:00PM and another before I went to bed. I also took 4, as prescribed, on Saturday and on Sunday. I was tired and felt disoriented all weekend and on Sunday night, my wife googled the name of the medicine (Levetiracetam) generic for Keppra, an anti-epilepsy drug. I called my dentist and told him what they gave me and he called the pharmacy to get the right medication prescribed.

I'm not sure if any longterm damage will come of this. The entire weekend including today, Monday December 13th, has been a blur with difficulty remembering things that I have done. I stopped taking the medication Sunday at 9:00PM when I realized it was not an antibiotic.

I was away on a business trip and started taking a new refill of my ongoing Simvastatin 20mg cholesterol drug treatment. The bottle was labeled Simvastatin 20mg but unknown to me actually contained Nefazodone Hydrochloride 150mg, a strong dose of an anti-depressant. Thinking I had just taken my cholesterol medication, I packed and started my way to the airport. I stood up and immediately fell down, became nauseous and my limbs were burning. My vision was blurred.

Thinking this was an imbalance in my inner ear from a cold earlier that week, I decided to change my flight to the following day and take a hotel room for another night. I went through about 26 hours of nausea, blurred vision, no balance and anxiety and just laid in hotel bed for about 26 hours. I finally felt well enough to walk while using a wall to support myself so I went to the airport and flew home.

The following day was better but still not 100% with on-and-off dizzy spells. It wasn't until I got home and was about to take another "Simvastatin 20mg" that I noticed the pill was the same color as my Simvastatin but a slightly different shape. This made me suspicious so I peeled off the CVS Simvastatin 20mg label and found the manufacturer's label that read "Nefazodone Hydrochloride 150mg". Apparently, 150mg is a strong dose of this drug, patients are usually ramped up to this strength over several weeks of gradually increased doses.

My doctor changed my Diabetic medication on November 30, 2010 from Glyburide-Metformin 5-500 mg to Glyburide 5mg and Metformin 850mg and should be now two separate medication. The follow morning, 12/1/10, I took the medication as instructed by my doctor. After a while, I started feeling very sick. So, I then checked the medication and notice the pharmacy had given me an old refill which was the Glyburide 5-500 mg. and the Metformin 850 mg. In other words, I took an overdose of Metformin totaling 1,350mg. I could of had died of CVS Negligent and something needs to be done otherwise can hurt more people.

Shaking, Diarrhea, and cold sweating and crampy stomach. I also had to take off from work for this reason.

I went to pick up my prescription they had filled. The following day I was sick, dizzy and having fainting spells. The nest day I recieved a call from the Pharmacy saying they gave me the wrong medication! They said they were sorry and I will get my refill free. This could have been a disaster had I wrecked the car while driving. Or fell down a staircase.

I fainted 3 times and drove the car to the mall before I knew this was happening.I fainted at the local Walmart and my children (now grown) picked me up off the floor...we had no idea at this point what caused this. The next day (after making a Dr. appt with my heart Dr, I get the call from CVS saying they filled the wrong medication.

What legal rights do I have? Would I have had to hurt myself or someone else before I can sue or bring any legal action?

Nancy should file a complaint with her state pharmacy board.

I have used CVS for prescriptions, but have stopped due to the fact that I have received the wrong medications on several occasions. I am a diabetic and received high blood pressure medication and did not know this until when I got home to take it, noticed it looked different. Thinking that maybe the drug itself may have changed, I called the pharmacy and was then told what it was. That is just one of the few occurences. (There have been times when I see the pharmacist eating while filling out prescriptions).

My future mother in-law, who is 77 years old, lives with me. She still uses CVS even though her prescriptions have been wrong in the past. She at least is of sound mind to notice when this happens. Older people do not like change, but after the following, as of today, she is now going to use the pharmacy I now use.

She called in her prescription early on 6/9/04 for Ranitdine. Her prescription calls for 60 pills. On the way home from work, my future husband picked up the medication. When he brought it home, she noticed that she only received 30 pills. Reason being is the manufacturer has these pills already sealed with "30 caplets," which is clearly marked on their label. The pharmacist places the CVS label over this label, showing quantity 60. We had called over and explained and they asked him to bring in the presciption back and they would take care of it.

After going to the doctors for my future husband, we stopped in CVS at around 11 PM that night to refill prescriptions that he was given and to pick up hers. That was a 1/2 hour wait, even though no one was in the store at this time. The cashier apologized, gave us the bag and we left. When we got home, my mother-in-law checked, and they still only gave her 1 bottle, the manufacturer's bottle, with only 30 pills and not 60 which is prescribed.

At 11:45 pm the same night, I called over to the pharmacy to speak with the pharmacist. He was very nasty and rude, refused to give me his name. I had to tell him 4 times what was the problem. He then put the phone down on the counter while I was talking to him, when I kept saying HELLO, he then picked it up and said that he was checking on it. He then proceeded to tell me that I had to come in again to show him the bottle, that he couldn't tell from his computer, and said if I did not want to come back that I could wait until Friday to speak with the pharmacist who filled it in the first place. (2 more days and my mother-in-law only had 3 pills left!)

My six-year-old son has been on reflux medicine and we refill every month with CVS. On 5/9/04 my husband gave my son his medicine after recieving the refill earlier that day, but this time my son was screaming that it burned his tongue and tasted horrible. I went to check the pill, and it was not the same as the last 2 years.

The pill had 20mg's on it and my son only takes 10mg's of the generic form of prilosec. It was 10:00pm and the pharmacy was closed and I was in a panic as it could have been any kind of pill. I called poison control, and it was Prozac. They said that he would be fine, but if I had not known what the pill was supposed to look like, he could have been taking Prozac for 30 days, or worse yet, it could have been a heart medicine and killed him.

On 4/9/04 I had my doctor call in a prescription at CVS for the migraine medication Maxalt 10mg. I picked up the medicine, drove to another store to pick up a few things. Before going into the store I took out the prescription and noticed that it was a generic brand, which my insurance encourages. I started to read the insert that is provided with the prescription because I had never gotten generic Maxalt before. As I read about Hydrochlorothiazide 10mg; brand name Maxide, I said to myself, "what the heck is this!?"

The medicine that I picked up was for high blood pressure and stated, among other things, that it was the equivalent of taking two water pills. Since it was a few minutes past 9pm, I immediately called the pharmacy and told them I was supposed to get the migraine medicine Maxalt. The person I spoke to said this is a new prescription. I said I know, I had my doctor call it in today, she then put me hold. The person that came back was the pharmacist who I told the same thing. She said, "just a minute", then said, "oh, you were supposed to get Maxalt. I'll be here until 9:30, I can correct it either tonight or in the morning." I said, "I'll be there shortly, I need it tonight."

It was 9:25 when I got there and they were pulling down the gate. I handed the incorrect prescription over to the cashier who gave it to the pharmacist. The pharmacist refunded my co-pay right away. I then had to wait another ten minutes for the correct prescription to be filled. The pharmacist handed it to the cashier when finished and said casually, "sorry for the mistake." Because she was so nonchalant, I wanted to make a big deal out of it, but my head hurt too bad.

It terrifies me think about what reaction my body could have had to the wrong medication. Thankfully no physical damage occured because I just happened to read the pamphlet before I took the medicine. There are so many people who don't because they assume they're getting the right medication.

My 13-year-old daughter was given the wrong medication and she took it for 30 days. The medicine was in the original package with real name on it and covered with the CVS label with the name of her real medicine she was supposed to get. If I hadn't changed pharmacies to refill her prescription and noticed the pills were different and called the new pharmacy to ask why, what would have happened to my daughter?

She couldn't go to school for a week. Second week she went a few days and slept and had to be picked up. She couldn't concentrate or function as normal. Second day on medicine had to call 911 because of her neck and left arm drawing close to her body, was afraid she was having a stroke -- hyperventillating, etc. Doctor feels sure this was caused from new medicine given and not having right one at the time.

She took the wrong medicine for 30 days and now is in the process of coming off of it but is still having a hard time with emotions, concentrating at school, has stomach pains and seems angry.

On 11-4-03 I took my 6-year-old daughter to see our physician due to what turned out to be an upper respitory infection. Along with Amoxicillin for infection, he prescribed Levall for her congestion and cough. I distinctly remember seeing on the prescription: "Dispense as Written." I took the prescription to CVS in Whiteville, NC and purchased what I thought to be Levall.

I had to take our daughter back to the doctor on 11-18-03 due to continuing, progressive cough. After a chest x-ray, we discovered that she had pneumonia! Luckily, I had taken with me the bottle of prescription medicine I had been giving her for the cough. The physician was very surprised to see that what I had was not what he had prescribed for her! We had in fact been given Phenylephrine, Hydrocodone Bitartrate, Chlorpheniramine Maleate. According to our physician, she was receiving more milligrams of one item, none of Guaifenesin and something he had not intended her to receive at all, the Chlorpheniramine Maleate.

Our physician said what probably happened was that they searched their computer and found what they believed to be a generic and made the substitution without my or my physician's approval. While in his office, he called the pharmacy and they confirmed the error. They stated that yes, his original prescription stated to dispense Levall only. My question is if it was supposed to be a generic, why did it not have the same ingredients? How could CVS have made such a mistake which could affect my child's health? And who's to say that if she had received the correct medicine to begin with, that her illness would not have progressed into pneumonia?

I presently have an error description published on your site. I just wanted to add some pertinent information I discovered after submitting what you have.

This is what I would like to add to my information:

Unrefuted testimony revealed that the legal maximum dosage allowed for Duratuss capsules is 30 milligrams. Duratuss is believed to be the drug I received incorrectly from CVS, only because that was the drug name on the bottle.

The (Duratuss) bottle information I received from CVS indicated 500 milligrams, with dosage of two per day. I followed the instructions on the bottle.


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