For the second time, I go get an folic acid refill for my mom at CVS located at ** *** st Newark, NJ 07105 and they told me that is not time for a refill yet. I find out that they were suppose to give me 30 pills and never happen only 20. Where are the other 10 pills?
Consumer Complaints & Reviews
Twice now, I was given a prescription from my doctor for a 90 count of 90 Ambien CR, which when filled, I was only given 30. I questioned it, and was told the rest is held in my prescription file. I didn't think this sounded right, so I called my insurance company, and they told me if the doctor wrote it for 90 with 1 refill, that is what I should have gotten, because my plan covers under 100 pills.
I called the pharmacy and got nowhere. I then called back my insurance company and told them I pay in every pay check for my plan, and they need to call CVS, and take this up with them to correct it. My benefits supervisor from work also called. CVS wasn't happy about it, and told them, if I bring in my receipt, maybe they could do something. Maybe they could correct the problem. Maybe this was their problem, not mine. I will never do business with CVS again. I am not about to argue with them. My doctor will fill out another prescription, but that's not the point. What happens to all these drugs, when you aren't getting them.
I had my prescription refilled at the CVS Pharmacy today and when I got home, I realized that I only had 18 of 30 pills. I called the pharmacy to file a complaint but they were already closed; I talked with a store manager and was told to call back in morning.
My doctor called me today to inform me that CVS received an altered prescription from me. I immediately called CVS and was told to call back tomorrow, and speak to the manager. I then asked for copies of my prescriptions and was also told to come back tomorrow. I strongly believe someone in the pharmacy altered the prescription.
Got prescription for hydroCodone. 40 ct. For the second time given 30 pills not 40. First time I noticed was a few months ago and although given missing pills was treated like drug addict, and told letter in file a story and with note to double-check count. Today prescription was changed on bottle to be 30. This means someone or some company profits from my not getting medication. Since I am held responsible for controlled substance. So should CVS. Will contact government. Imagine this by all CVS customers.
On 10/28/11, I had a prescription for 48 Maxalt-MLT 10mg at CVS in Keystone Heights. My insurance card had expired and I had to bring in my new one. I picked up the Rx and drove home 1 mile. I checked over the amount and found that they had shorted me (2) pills. I called the store and spoke to the pharmacist, since this was not the first time that this has happened--but it was the first time that I noticed it this soon. The pharmacist told me that she had counted the prescription herself which means that she said that I was lying. With professional (and I use that term lightly) people like that, I asked her how many other prescriptions have they made mistakes on. I know that nothing will come off this but miscounting drugs is a good way to cover up bigger and more serious mistakes. From now on, I will make them count out the number of pills, packages, etc. in front of me when I pick them up.
I doubt very seriously that filing a complaint with thousands of others will do anything, but I will start here and I will end with my State department.
I went to CVS in Rialto with about 4 prescriptions in total. All were filled and, for some reason, the pharmacist felt the need to want to go over the medications with me, which was fine, but she actually typed it out how the doctor wanted me to take the Prednisone tablets totaling to 40 tabs. I had to start at 5 tabs a day for 5 days, then 4 tabs for 4 days, and so forth. As my days were dwindling down to two tablets a day, I noticed that I didn't have enough tablets.
I called the pharmacy back and spoke to the tech who told me that she doesn't know why this keeps happening, that the pharmacist was wrong, and that I should come back in to receive the remaining tablets. When I got there, the same pharmacist was there, and I was also picking up some Soma tablets. Again, I should have had 30 in the bottle, and they gave me 15 tablets. Do they know how to count or are they stealing drugs the way of the pharmacy?
I had my prescription shorted by the CVS. The prescription was for morphine for 90 pills and I was shorted 30 pills. This is a controlled substance. And this is the second occurrence at this same pharmacy. Prescription number N0591020 for 60-mg tablets (time release) is filled today 9/25/11. I dropped off the prescription at drive-thru at approximately 1 pm and I picked up the prescription at 3:15 pm.
Since this is a controlled substance, I cannot refill this for 30 days.
I went to pickup my prescription, One Touch Ultra test strips, they are covered by my insurance plan. I paid my co-pay, brought them home and went to go use them. I noticed that the quantity was only for 50 strips (I use it twice a day). I called and spoke with RHP and I explained to her, "that was not a 90-day prescription that insurance would cover nor was it a 30-day prescription". RHP started to argue with me about the quantity and about my insurance. She insisted that she was correct and that I was wrong. RHP person was arguing and making me very upset. Instead of helping me, she made a simple call turn into an argument. Nothing was done about my prescription and I ended up paying for less than a month's worth of test strips instead of the 90-day supply I was entitled to.
For the third time, I am receiving shortage on my medicine. I received 54 Vicodin tablets, instead of 60. I have painful Osteoarthritis, for 23 years now, and Fibromyalgia. I work fulltime and depend on my medicines for pain management. I cannot tolerate another shortage. I counted them after I got home and they were short, and when I called the pharmacy, it was closed. Please address this issue!
My doctor perscribed me predinisone 20mg take twice a day for 5 days my doctor told me to take the entire bottle until it runs out..I take my perscription to get filled to cvs when i got home i went thru the medicine because i had 3 other meds to fill...when i got to the prednisone it says QTY 10 but when i oppened up the bottle an counted it was 20 inside..now i remind you the doctor told me to take the entire bottle..I called cvs and told them what happened and is there a particular reason for this the pharmacist apologized and said he will talk to his staff they got to do better than this...this is a problem no doubt do i listen to the doctor or cvs??/ your attention to this matter is greatly appreciated...Thanks in advanced..
I have filled prescriptions here when visiting family. Every time I have used them to fill my headache medication, it comes up at least 5 short. When I reported the issue to the pharmacist, I was told that because I did not count the medicine right there at the counter, there was nothing he could do. I asked him if he could check his inventory to see if the missing medicine could still be there. He stated no, he could not do this because that would not prove that any overage would be my missing medication. He was very rude about the whole thing.
I have a prescription for 90 vicodin. My husband picked it up 3-16-11 and brought it home and went to work. At about 9:30 pm I opened the sack which was stapled shut, took our my prescription and noticed that it looked a little short. I counted them out, twice, and I was 13 short. My husband came home and he also counted them with the same results. We called the assistant store manager, Chad, and he said he will call us back. My husband asked him if he is calling the police as this is a controlled substance. He said, if necessary.
Ten minutes later the head of the pharmacy, Ann, called and said there is no way it could be short. It is filled by a robot that is 99.9% accurate and I have enough vicodin to get me through to my next order. So, no apology nothing. My husband called the police and told them the story thinking its a controlled substance and they said we can come down and fill out a report and they will keep it on file, but that's about it. This just seems like a haphazard way to treat drugs that could be sold on the street. Don't they have a record of what came in or security cameras?
I have CVS insurance which requires me to get my prescription of Vitorin 10/20 to be filled for 90 days at a time. In November 2010, I requested my prescription be filled. When I returned home, I only had 30 pills instead of the 90 that was recorded on the bottle label and what I paid for. I had to go back to the pharmacy to get the extra 60 that were missing. Last week, I had the same prescription filled and the same thing happened. I went back to the pharmacy today to pick up the missing 60 again. When I got home, I decided that maybe I should count them again and instead of 60 there were only 57.
I got home and noticed that my prescription seemed low. So I counted and there was exactly half - 30 pills instead of 60. It's for Lorazapam (Ativan) for anxiety and just taken as needed. I don't really need them, so I'm embarrassed to make a fuss but I have to wonder if something is going on there.
My doctor faxed in the prescription, which they then lost and so I had to call him to do it the second time. And then they only give me half. When I called about it, I was told Jeremy (who filled it) wouldn't be in until later in the week and I should try calling then. I would think there would be more concern, since they made a bill deal about seeing my ID before they would even fill it because it is a controlled substance.
I took my son's prescription to the pharmacy to get it filled. I didn't have enough cash "on me" so I left the prescriptions there to go to my mother's house to get some more money. When I got back, I went inside and picked up the medications. They were several because I had prescriptions for two of my sons as well as myself. When I got to the car, I checked to make sure everything was there. My middle son's prescription for hydorcodone 5/500 was supposed to be for 24 however, I noticed that it did not look like there were that many in the bottle so I counted them and there were only 16.
I was still sitting in the parking lot so I immediately called the pharmacy and the woman I talked to Shanderia **, and told her that medication was missing from the bottle. She said pull into the drive-thru and she would make a new label and give me the missing medication. When I got to the window, the woman there, who has blonde or bleach blonde hair, and I am not sure if she is a pharmacist or a pharmacist assistant, said, "Well, that is a controlled substance so we counted it twice", to which I replied "Well, then I guess you counted it wrong twice. She said, "Well, I don't know what to tell you, I then asked for the pharmacy manager and was told he would not be there until the next day which was Feb 3, 2011.
I called at 8:00 the next morning to speak to him and was told he didn't get there until one o'clock. I called back at 1:00-2:00pm, somewhere in between, and was told by him basically the same thing, "Sorry, we don't make mistakes, it was counted twice", to which I again replied, "Well eight of these pills were missing. And I was told basically to "suck it up there is nothing you can do about it". Well there had better be something I can do about it, my son is in severe pain and has been going to the ER, PT, the chiropractor and his regular physician and these were the only pain medication pills that he has! Now I don't know what to do if it's to file a police report for theft or what, but I will tell you one thing. CVS Pharmacy will never fill another of my prescriptions and I want justice for this. My son needs his pain medication.
I called in a regular refill to a pharmacy tech. I was told that my prescription refill date had expired. I was asked if they wanted me to fax the prescribing physician. I said yes and asked them to make sure the request was for 30 EA. My physician in turn authorized a refill for 30 EA Zolpidem Tartrate 5 mg tablet. The pharmacist filled the prescription for 20. When I picked up the prescription today, Jan 16, 2011, I saw that the quantity was for 20 EA, not 30. I went to the pharmacist and told her that this was the 3rd or 4th time they filled the prescription for less than what the doctor prescribed. She asked if I requested 30 when I called it in. I said yes.
She told me that it was standard procedure to fill the prescription for the amount my insurance would pay for. I stated that my insurance company (BCBS) did not write the prescription and CVS did not have the right or the authority to give me anything other than what my doctor had prescribed. The pharmacist was extremely defensive and stated, "95% of our customers want us to give them only what the insurance would pay for." And she also said, "We can't cater to everyone." I said, "I am not asking you to "cater" to me, only to give me exactly what my doctor prescribes."
Many months went by before I realized this was happening. About 4 months ago, I made a doctor's appointment to ask my doctor to change my prescription from 20 pills to 30 pills to last me the entire month. He stated that they had always prescribed 30 EA with a renewal every 4 months. This is when I learned that CVS was not filling the prescription as prescribed, but as per what the insurance company would pay for. At that time, I brought it to the attention of the pharmacist. I was told that they always fill prescriptions according to what the insurance would pay for.
This happened on 11/28/2010, I took in one pill bottle (mine) to be refilled and one prescription (my husband Terrence) to be filled and a few prescriptions to put in the computer. When my husband picked them up the next day, he brought them home and they were wrong. My prescription was okay but that was all. The prescription that was my husband's was filled in my name, not filled for the right amount of pills because it was put through on my insurance and it's something I do not take. They then filled one that was supposed to be put in the computer. This is not the first mistake they have made with me in the last few weeks. They took a prescription from me saying they would have to call my doctor because the insulin pens were to be changed, that was on a Tuesday.
Friday, I came in and found out that the prescription was not filled and they said they have not heard from my doctor but they would keep trying. On Monday, they said they called again and were waiting. I called my doctor and they said earlier that day was the first contact that he had from CVS and they would process the call. Tuesday, my doctor called it into the CVS back home instead of Florida. I called the store and told them it was in Ohio and she said she would call, get it and I could pick it up at 2:00PM. I waited till 5:00, went and it still had not been filled. I had to wait some more. That made me wait for 7 days for my insulin. They have tried to pacify me by giving me gift cards, but that is not making me confident in your service.
On refilling a prescription for pain, the bottle didn't look filled as the prior refill had. Sure enough after counting, I was 12 pills short. This month when I received my refill I counted again and was short 8 on this one. Two of my grandchildren are ADHD, one receives cylert, the other ritilan, my daughter counts the pills on the counter when she gets them. She said the pharmacy people get upset about this, but she has found a shortage of pills before.
I read about this before in a magazine, but never thought I had the need to count, that I could depend on my pharmacy. Needless to say, I have filled my last refill with this phamacy, others will be transferred to another and I will count them.
