Wal-Mart - Returns

Tommy of Greenville, MO February 15, 2008

Tommy of Greenville MO (02/15/08)
I took my battery back as it was dead. After they looked at it, they said marine batteries had a free one year replacement. FREE ONE YEAR. After I went to get the other battery, the lady told me the price was higher now so I had to pay the difference. I told her I thought a FREE REPLACEMENT meant free, not free if the price does not go up. So I told her I would just take the battery back and when I did I noticed there was a big sign that said free one year replacement  - free, not almost free or half-price.

It really made me mad, mad enough that I went back to buy the batteries and told everybody that came that came not to buy one.

Michael of Chattanooga, TN February 13, 2008

Michael of Chattanooga,TN (02/13/08)
I purchased what was thought to be an 8 GB Apple Ipod Touch.  When I got home and opened the item there was a deck of playing cards and a crumbled napkin to keep them steady.  Someonehad purchased this item, did the swap and re-heat sealed the plastic wrapping around box, then returned it as new and unopened.

Walmart says they wouldn't have put this item back in the cabinet for purchase and that there is nothing they can do.

I have become a victim of retail fraud and am out 303.

Juan of Jacksonville, FL February 12, 2008

Juan of Jacksonville FL (02/12/08)
I purchase a ring for my wife at walmart.com, the process was simple and the item was delivered promptly. When I receive the ring it looked different than what I expected so I decided to returned to wal-mart. The paperwork for the ring states that the item could be returned at any wal-mart store. It took three attempts and over four hours of my time to get the return completed. On my first attempt I was told by the service desk that I would need to go to the jewelry department. At the jewelry department I was told that they had no idea how to do the return that I should go back to the customer service desk. After waiting for a CSM for approximately 45 minutes I was told that it would have to be done by the service desk. I waited 20 minutes and after being completely ignored I decided to leave and tried the next day.

The next day my wife tried to take the ring back and was given the same treatment, back and forward between the service desk and the jewelry department and no one knew how to complete the return. So I decided to give it another try, this time I went directly to the jewelry department. As soon as the person behind the counter saw me she threw her hand in the air and said I don't know how to do that. So I requested that she call a manager, one of the managers came by and took my paperwork to the back of the store. After 35 minutes she came back and told me that she was waiting for an answer and that she would let me know. 30 minutes later I was told that I would have to purchase an item of equal or greater value, but they would not be able to refund my credit card.

At that point I called the 800 number on the paperwork from wal-mart.com. After explaining the situation to the customer service agent, she advised me that if I would give the telephone to the person at the jewelry department they would walk them through the process. The lady at the jewelry department refused to take the phone and called the manager. The manager also refused to take the phone, the customer service agent was in shock and apologizing throughout the ordeal. Finally they took me to the back of the store and the store manager without acknowledging me or saying a word overwrote the purchase and gave the credit back to my credit card. At no point during this ordeal no one said I am sorry, or we are trying to get it done. I was ignored and treated like I was wasting their precious time. Needless to say that I will not be buying anything else from wal-mart.com. This was one of the most frustrating and painful customer service experiences that I endured.

Craig of Bolingbrook, IL January 29, 2008

Craig of Bolingbrook IL (01/29/08)
On Jan 2, 2008 I ordered 2 products from Wal-Mart.com through their site-to-store program. The first product arrived at my local Wal-Mart for me to pick-up within a few weeks; however, on Jan 24 I received an email from Wal-mart that stated:

Walmart.com Order Delay. The following Site to StoreSM item(s) has shipped but is delayed. We apologize for the inconvenience, and are working diligently with your selected store to complete your delivery as soon as possible. Unfortunately, we are currently unable to provide a revised delivery date for your order. We will continue to track the progress of this order and alert you when it arrives and is ready for pickup. If you want to request a refund for this item(s), please call Customer Service for assistance. Help If you have questions about Site to Store, please visit Site to Store in Help. Again, we apologize for this delay. Sincerely, Walmart.com Customer Service http://www.walmart.com

I called the 1-800# to cancel my order and I was told that since the product is in a delay status and not a backorder they could not cancel my
order. I would have to wait until the product arrived at the store (which they had no idea when it would arrive) before working with that store to return the product. So now, Walmart has 88 of my money that I will have to wait until the future to retrieve. When I asked what the difference between Delay and backorder, the customer service person had no idea. How frustrating! So Walmart has had my money for 4 weeks and I still have no product and no way to cancel the order.

Makeda of Redford, MI January 21, 2008

Makeda of Redford MI (01/21/08)
I purchased a 42 RCA LCD TV which only worked for approx 45 days. I've been trying to return this televison and Walmart claims they can't find the date of Sale. I lost my receipt. I have spoken to several Manager & CO Mangers at this location. Scott is the Manager I spoke to on several occasions and was very rude and hung up on me at least 7 times. (He even hung up on a Consumer Affairs Rep). Scott advised me he found the the receipt when other Managers stated they couldn't. He also advised me he would replace my TV if I could provide him information from RCA of when my problem started. I attempted to have RCA verify information and Scott hung up on them. Bottom line, I'm out of 1K to Walmart for a broken TV. Scott also advised me that Walmart has to make their profit off the TV and I can only assume they made they profit off me because I have a broken TV they won't take back.

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